Hotel - Fairmont Mount Kenya Safari Club
Fairmont Hotel Fairmont Hotel

Fairmont Mount Kenya Safari Club

4.4/5 1,176 reviews
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  • The hotel has wifi WIFI/Internet Access
  • The hotel serves breakfast Breakfast
  • The hotel has a bar Bar
  • The hotel has a parking Parking
  • The hotel has a restaurant Restaurant
  • The hotel has air conditioning in rooms Air Conditioning
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Services in the hotel and nearby

Check-in from 12h00
Check out up to 10h00

Services and practical information

Paying
  • WIFI/Internet Access
    • WIFI at the hotel
    • WIFI in your room
  • Parking
    • Private outdoor parking
    • Well-lit parking
  • Accessible bathroom
  • Pets allowed
  • Outdoor playground for children
  • 100% non-smoking hotel
  • Air conditioned
    • Air conditioning
    • Automatic air control
    • Air Conditioning

Leisure and activities

  • Swimming pool
    • Outdoor heated pool
    • Outdoor unheated pool
  • Fitness centre
  • Massage
  • Outdoor playground for children
  • Golf
  • Tennis
  • Other sports activities
    • Bicycles rental (Paying)
    • Horse riding (Paying)

Catering

  • 3 restaurant(s)
  • 2 bar(s)

Business services

  • 5 meeting room(s)
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Hotel location

Our rooms

Guest rooms are spread out in the delightful grounds of the property. Accommodations are furnished with rugs - bedside lamps - dressing tables and built-in wardrobes as well as a wood-burning fireplace.Each bathroom has a 115 -240v shaving socket - toiletries - overhead showers and bathtubs - flush toilets - washbasin - hot and cold running water - water flasks and drinking water.

  • 120 rooms
  • 100% non-smoking hotel
    • Air conditioning
    • Emergency exit map
    • Automatic air control
    • Safe deposit box in room
    • Opening windows
    • WIFI in your room
    • Minibar
    • Coffee/tea making facilities
    • Shower
    • Keycard-operated door locks
    • Audible smoke alarms in rooms
    • Deadbolts and/or locks in rooms
    • Emergency info in rooms
Our rooms fittings

Our restaurants and bars

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Your meetings and events

4.4/5 AccorHotels Rating 1,176 reviews

Our guest reviews for Fairmont Mount Kenya Safari Club

100% genuine reviews from our guests

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Sehrish A. Couples - 09/01/2019 AccorHotels certified review
« i loved the experience »

Really nice

Gareth D. Couples - 07/01/2019 AccorHotels certified review
« Beautiful setting but service is lacking »

The hotel and Mountain are beautiful but the food and drink and general service are not. We had to wait until nearly 1 pm for our room to be ready and were offered a complimentary soft drink while we wait. This is a 5-star hotel, I would expect to be offered any kind of drink I want while I am waiting for the room I have paid for, to be ready. The food in Tusks is distinctly average and over-priced. When I ordered a Gin and Tonic, I was informed there was no tonic water left as Christmas festivities had depleted supplies. That is frankly, not good enough from an establishment charging what you do. A 5 star hotel can never be without tonic or any other type of important mixer for that matter. The slopes breakfast was absolutely stunning, however. Frank who served us our breakfast was absolutely top class. He was attentive but also not intrusive. He was very interesting and knowledgeable about the area and the mountain. Give that man a raise. The slopes breakfast was fantastic but you pay dearly for it so it must be. I would say that you need to look at having your service across the hotel experience as good or at least closer to the standard you have for the luxury extra activities. If you know the rule of 3 and 33, you will know that my positive feedback is likely to to be heard by 3 people while I am likely to tell 33 people about the negative aspects of the stay!

Anonymous Families - 07/01/2019 AccorHotels certified review
« Wonderful »

My Family felt welcome and comfortable during our entire stay at the facility - Kudos to the staff who were always cheerful and helpful throughout.

Job W. Families - 07/01/2019 AccorHotels certified review
« It was a great experience »

Everything went well except for the charge on internet access which was poorly or not communicated by the staff who showed us into the rooms

Ian T. Families - 07/01/2019 AccorHotels certified review
« CEO »

1. The food and beverages are seriously overpriced for their quality. 2. We ended up not using one room because no one explained that one room was a suite, so our kids ended up sharing the suite despite the fact that we had paid for an extra room for them. 3. Was looking forward to a cosy and fire lit room only to be told that you no longer light the fires in the rooms. 4. Disappointed that you have introduced green fees for guests that want to play a round of golf?

Millicent W. Families - 06/01/2019 AccorHotels certified review
« Great »

All fairmount staff members are friendly,ready and quick to assist and very patient with kids. We had a great time,the only request is for you to have a heated baby pool. We will be back.

Anonymous Couples - 06/01/2019 AccorHotels certified review
« What a nice stay ! »

Beautiful surroundings, nice rooms, very friendly but mostly inexperienced staff (reception and Colubus restaurant). The fireplaces in the rooms are a definite plus. Congratulations to the Chef at the Fine Dining restaurant (Colubus) for an excellent New Year's Eve Dinner. The Lady Maître d'Hôtel there is very friendly and professional too. The rest of the staff needs a bit more training before the Grand Opening in February, but they are all very friendly and willing, a definite plus. The driver (Frederik) for our tour in the Ol Pejeta Park was very dedicated, the same applies to our guide (Francis) to Mt Kenya. So overall a very good experience.

Kamaldeep S. Families - 05/01/2019 AccorHotels certified review

It was nice experience .. Only faced problem with food side

Burkhard P. Families - 05/01/2019 AccorHotels certified review

Excellent stay on all measures except dinner. It was outside and terribly cold.

Eric N. Couples - 04/01/2019 AccorHotels certified review
« Reception and Activities »

Beautiful atmosphere almost felt like we were abroad. Staff very friendly and warm Should encourage more outdoor activities to make stay more memorable.Quadbikes,excursions,mountain climbing among others should be encouraged and made affordable.

Juzar Families - 03/01/2019 AccorHotels certified review
« HEAVEN ON EARTH »

Everything was perfect. From the staff to the facilities. The only shortcoming i felt was the food served there. The taste and variety for a resort of this stature was questionable.

Lilian W. Families - 03/01/2019 AccorHotels certified review
« Super fun »

It was exciting, beautiful and fun

Charles M. Families - 02/01/2019 AccorHotels certified review
« Great amazing »

The staff were amazing and the hotel was very accommodating to my young baby

Liz Families - 02/01/2019 AccorHotels certified review
« It was okay »

The quality of food for the money you pay is not up to standard at all The waiters are very slow with their service order food 2 hours before the time you want it

Vishrut Families - 31/12/2018 AccorHotels certified review
« Relaxing »

was there with family- wife and daughter.. -the overall stay felt very relaxing and a welcome change for me from my busy schedule. -My daughter loves going out of the house and had a very good time in the open parks and child play area and as long as she is happy every thing is good with me :) -complete silence and dark at night -taking a walk all over in a pollution free environment -Friendly staff what I didnt quiet like ->was the breakfast and dinner buffet- some how found it disappointing. ->Also keeping the fire going inside the rood is a challenge- it would always stop. ->The swimming pool was freezing.

Karanja Families - 29/12/2018 AccorHotels certified review
« Accommodation and house keeping superb but everything kitchen very disappointing »

I have had better stays previously. I have my feedback to the management before I left.

Grainne M. Families - 29/12/2018 AccorHotels certified review
« Wonderful »

We loved it - very beautful scenery and wonderful customer service!

Anonymous Families - 28/12/2018 AccorHotels certified review
« We had a fairly good stay »

accomodation was good. staff service at resturants not great. dining options limited to vegeterians. flexibility to cater absent when staff are asked to help

Margaret Couples - 28/12/2018 AccorHotels certified review
« Splendid »

It was a wonderful experience.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Margaret, We very much appreciate your comments regarding your stay at the Fairmont Mount Kenya Safari Club. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Curtis Munyoli Guest Experience Manager

Judy N. Couples - 27/12/2018 AccorHotels certified review
« Fabulous »

It was a good experience

Our hotel has responded to the review
Our hotel has responded to the review

Dear Judith, We very much appreciate your comments regarding your stay at the Fairmont Mount Kenya Safari Club. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Curtis M Guest Experience Manager

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