Hotel - Fairmont Mount Kenya Safari Club
Fairmont Hotel Fairmont Hotel

Fairmont Mount Kenya Safari Club

4.4/5 1,121 reviews
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  • The hotel has wifi WIFI/Internet Access
  • The hotel serves breakfast Breakfast
  • The hotel has a bar Bar
  • The hotel has a parking Parking
  • The hotel has a restaurant Restaurant
  • The hotel has air conditioning in rooms Air Conditioning
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Services in the hotel and nearby

Check-in from 12h00
Check out up to 10h00

Services and practical information

Paying
  • WIFI/Internet Access
    • WIFI at the hotel
    • WIFI in your room
  • Parking
    • Private outdoor parking
    • Well-lit parking
  • Accessible bathroom
  • pets allowed
  • Outdoor playground for children
  • 100% non-smoking hotel
  • Air conditioned
    • Air conditioning
    • Automatic air control
    • Air Conditioning

Leisure and activities

  • Swimming pool
    • Outdoor heated pool
    • Outdoor unheated pool
  • Fitness centre
  • Massage
  • Outdoor playground for children
  • Golf
  • Tennis
  • Other sports activities
    • Bicycles rental (Paying)
    • Horse riding (Paying)

Catering

  • 3 restaurant(s)
  • 2 bar(s)

Business services

  • 5 meeting room(s)
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Hotel location

Our rooms

Guest rooms are spread out in the delightful grounds of the property. Accommodations are furnished with rugs - bedside lamps - dressing tables and built-in wardrobes as well as a wood-burning fireplace.Each bathroom has a 115 -240v shaving socket - toiletries - overhead showers and bathtubs - flush toilets - washbasin - hot and cold running water - water flasks and drinking water.

  • 120 rooms
  • 100% non-smoking hotel
    • Air conditioning
    • Emergency exit map
    • Automatic air control
    • Safe deposit box in room
    • Opening windows
    • WIFI in your room
    • Minibar
    • Coffee/tea making facilities
    • Shower
    • Keycard-operated door locks
    • Audible smoke alarms in rooms
    • Deadbolts and/or locks in rooms
    • Emergency info in rooms
Our rooms fittings

Our restaurants and bars

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See all our bars
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Your meetings and events

4.4/5 AccorHotels Rating 1,121 reviews

Our guest reviews for Fairmont Mount Kenya Safari Club

100% genuine reviews from our guests

Find out more
Colin Families - 08/11/2018 AccorHotels certified review
« One of the best hotel/resort experiences I have ever had. »

The staff was fantastic, the many options for activities was appreciated, food was excellent, the room with a fire in the fireplace makes the mt Kenya safari club a hotel like no other.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Colin, We very much appreciate your comments regarding your stay at the Fairmont Mount Kenya Safari Club. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Curtis Munyoli Guest Experience Manager

Kananu I. Couples - 07/11/2018 AccorHotels certified review
« Comfortable and satisfactory »

It was a good stay, we had the rest and relaxation that we were seeking although the food was quite wanting in terms of variety and overall good taste.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mercy, We very much appreciate your comments regarding your stay at the Fairmont Mount Kenya Safari Club. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Curtis Munyoli Guest Experience Manager

Anonymous Solo - 06/11/2018 AccorHotels certified review

The place was locality and the staff are by far the most pleasant I've encountered in Kenya where locals tend to be treated like second class citizens. Will definitely be back.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Eric, We very much appreciate your comments regarding your stay at the Fairmont Mount Kenya Safari Club. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Curtis Munyoli Guest Experience Manager

Patrick B. Solo - 06/11/2018 AccorHotels certified review
« I just loved everything about it. »

MKSC is a unique experience -a wonderful hotel located next to one of the great wildlife habitats on earth.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Patrick , We very much appreciate your comments regarding your stay at the Fairmont Mount Kenya Safari Club. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Curtis Munyoli Guest Experience Manager

Gideon K. Couples - 04/11/2018 AccorHotels certified review
« Magnificent »

Proposed to the woman of my dreams and the entire team made it a magical and memorable experience. Kudos to them and keep up. Definitely coming back

Our hotel has responded to the review
Our hotel has responded to the review

Dear Gideon, We very much appreciate your comments regarding your stay at the Fairmont Mount Kenya Safari Club. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Curtis Munyoli Guest Experience Manager

Jane M. Business - 02/11/2018 AccorHotels certified review
« Couldn’t have asked for a better hotel »

I absolutely adored this hotel. The staff, the rooms, service, the value. It absolutely blew me away and I can’t wait to return.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Jane, We very much appreciate your comments regarding your stay at the Fairmont Mount Kenya Safari Club. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Curtis Munyoli

Kevin M. Couples - 30/10/2018 AccorHotels certified review
« Stellar service.. So friendly.. Loved it »

We loved our experience through and through... Food.. Service.. Ambience..

Our hotel has responded to the review
Our hotel has responded to the review

Dear Kelvin, We very much appreciate your comments regarding your stay at the Fairmont Mount Kenya Safari Club. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Curtis Munyoli Guest Experience Manager

Anonymous Couples - 29/10/2018 AccorHotels certified review

why didn't I get my complimentary massages ???

Our hotel has responded to the review
Our hotel has responded to the review

Dear Robert, Thank you for taking the time to tell us about your experience at the Fairmont Mount Kenya Safari Club. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. Copied herein is our hotel General Manager Mr. Laurent Chaudet. We strive to make our guest feel welcomed and valued and it’s unfortunate we were not able to deliver this promise to you. We take full responsibility on the missing fruit amenities in your room: This unfortunate glitch happened due to lack of proper handover within the team. As our guests you should not be able to face such glitches due to our own operational challenges. This is definitely not an excuse we should give but we believe in honesty as part of our service culture and this incident serves as an opportunity for us to be able to revise our procedures and put better ones to ensure any of our other guests do not encounter the same challenge again. Following your massage booking with our spa team; I understand that you had been offered availability for a 5pm slot which happened to be too late for you; you later contacted our spa to schedule an appointment at 8am the following day which you later on called our receptionist and canceled the booking. We aim to make our guest feel valued and an effort from the team to find out if there were any factors leading to the cancelation of the booking would have been a plus. At Fairmont, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Kind Regards, Curtis Munyoli Guest Experience Manager

Nick D. Couples - 27/10/2018 AccorHotels certified review
« Excellent »

We had a lovely stay with you. Partially because we were very kindly upgraded after the initial room we were given smelt heavily of paint. The room we were subsequently given was beautiful. All the staff were excellent and whilst we had a few issues - pizza we ordered bore no resemblance to a pizza and certainly not the way it was described on the bar menu - the reaction of the staff was excellent. We were particularly impressed with Max at reception. The venue is exceptional, the view amazing, a very magical place. I have one gripe. We booked a dinner for two at I think $75 each without wine. It was a sort of bbq and was very nice. However what was very very sly (no other word to describe it I am afraid, was to have a $70 bottle of red wine opened on the table giving us no alternative. My wife is muslim and does not drink alcohol. I drink a small amount but ended up due to the cost having to drink the whole thing. That was very very poor. I didn't complain because of the very nice upgrade we were given but that was sly. I also noticed that that bottle was the second most expensive bottle of wine that you have. SO two course dinner needed up costing, when you add on tax and tips about $270. Not on. It then got me thinking about the pushiness of the extras - horse riding, we suggested an hour and it was confirmed as two hours. Why we weren't even sure we wanted to do it, but it felt like people were being rewarded on how much they could sell us. The hotel is beautiful and the staff were excellent. My gripes are the above and the wine strangely left a bitter taste if you know what I mean! (Actually;;y just got worse as I have checked with Majestic wine as to what a bottle of the 2015 Catena Malbec costs and it comes in at £11.99. Or about $15. Very naughty indeed!

Our hotel has responded to the review
Our hotel has responded to the review

Dear Nicholas , We very much appreciate your comments regarding your stay at the Fairmont Mount Kenya Safari Club. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Curtis Munyoli Guest Experience Manager

Waiganjo Families - 24/10/2018 AccorHotels certified review

Accommodation: Great Gate staff and other staff within the facility: Very friendly * More training required on staff who serve during meals * MEALS: Would rate a 4/10, Better quality meals and healthier options

Our hotel has responded to the review
Our hotel has responded to the review

Dear J., We very much appreciate your comments regarding your stay at the Fairmont Mount Kenya Safari Club. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Curtis Munyoli Guest Experience Manager

Jinit S. Families - 24/10/2018 AccorHotels certified review
« Great location , accomodation needs a revamp and service is of a 3 star »

Great location .. food and accomodation need updating and service does not match a fairmont

Our hotel has responded to the review
Our hotel has responded to the review

Dear s., We very much appreciate your comments regarding your stay at the Fairmont Mount Kenya Safari Club. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Curtis Munyoli Guest Experience Manager

F. Business - 22/10/2018 AccorHotels certified review
« Bad and food posioned »

I got food poisoning.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Edith, Thank you for taking the time to tell us about your experience at the Fairmont Mount Kenya Safari Club. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. Following on your booking details; I understand that you had challenges with check in and room allocations with the conference group (EIP). However, it’s vital to point out that this was not a result of the hotel but the communication between the different parties involved in the organization of the conference in the hotel. On this note, I empathize with your situation but I would wish to exonerate Fairmont Mount Kenya Safari Club on any of the glitches regarding the room bookings. Secondly, I am greatly concerned with the allegations on the food poisoning. As a five star luxury hotel our guest safety is of top priority. We have carried out investigations and an analysis based on our Standard Operation Procedures on Food safety and our guest feedback. It’s of great importance to point out that among the entire guests who stayed in the hotel and whom were participants in the conference (over 100 guests) this is the only issue that we have come across. At Fairmont, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. On that note, the hotel adheres to all food safety regulations governed by the ministry of health and has all the necessary support documentation to confirm that we are certified food handlers. Your feedback on our accommodation and other areas pointed out has been taken into account. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Curtis Munyoli Guest Experience Manager

Margery S. Couples - 17/10/2018 AccorHotels certified review
« We are so happy to have finally spent a night at The Mount Kenya Safari Club! »

Wonderful and cozy. We loved the old feel of Kenya and the comfortable cabin. Great grounds and views and friendly staff. Delicious food and drink

Our hotel has responded to the review
Our hotel has responded to the review

Dear Margery, We very much appreciate your comments regarding your stay at the Fairmont Mount Kenya Safari Club. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Curtis Munyoli Guest Experience Manager

Abc Couples - 12/10/2018 AccorHotels certified review
« Fantastic »

This was the second time we came to Mount Kenya Safari Club....and it was as great as the first time!

Our hotel has responded to the review
Our hotel has responded to the review

Dear Myra , We very much appreciate your comments regarding your stay at the Fairmont Mount Kenya Safari Club. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Curtis Munyoli Guest Experience Manager

Anonymous Friends - 12/10/2018 AccorHotels certified review

The room and property were beautiful! Team accommodated our need for an early breakfast. Did have an issue at check-out -- some concerns that we couldn't check-out because the cashier didn't arrive until 7/7:30 AM and we had to leave by 6 AM. This was clearly communicated when we checked in, so a little confusing that we ran into the issue

Our hotel has responded to the review
Our hotel has responded to the review

Dear Elise , We very much appreciate your comments regarding your stay at the Fairmont Mount Kenya Safari Club. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Curtis Munyoli Guest Experience Manager

Ian M. Couples - 12/10/2018 AccorHotels certified review
« Very good staff, property needs some slight renovation, beautiful grounds »

Excellent.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Ian We very much appreciate your comments regarding your stay at the Fairmont Mount Kenya Safari Club. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Curtis Munyoli Guest Experience Manager

Mukesh T. Families - 12/10/2018 AccorHotels certified review
« One of the best Resorts in Kenya »

We stayed one night here during our Kenya Trip. This was our second visit to this place. The experience is unique, being bit different to any of the other places. It is tranquil and relaxing. I wish we had allowed more time here. The food is good too. The rooms are large and spacious and very well maintained. Returning to this place after many years, I was thrilled to see and experience the same level of experience and hospitality. We will of course return back for a longer, relaxing stay.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Gita, We very much appreciate your comments regarding your stay at the Fairmont Mount Kenya Safari Club. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Curtis Munyoli Guest Experience Manager

Terry D. Couples - 10/10/2018 AccorHotels certified review
« Disappointed in this Fairmont facility »

Staff very unsure of processes. Afternoon tea was very disappointing. Staff unprepared and did not fill our orders as requested. Quality of food very poor. Accommodations old and dated. (Worn upholstery, etc). Activities desk arrangements unrecorded.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Robert , Thank you for taking the time to tell us about your experience at the Fairmont Mount Kenya Safari Club. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Fairmont, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Curtis Munyoli Guest Experience Manager

S A. Couples - 06/10/2018 AccorHotels certified review
« Serene and convenient in a spectacular setting »

Totally happy with this amazingly beautiful property located in upscale Karen. It offers great convenience to much of the compulsory tourist ‘to do’ list whilst in Nairobi. Perfect for pre and post safari or, as in our case, quasi business/pleasure trip. Will definitely be back!

Our hotel has responded to the review
Our hotel has responded to the review

Dear William, We very much appreciate your comments regarding your stay at the Fairmont Mount Kenya Safari Club. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Curtis Munyoli Guest Experience Manager

Peterson O. O. Friends - 05/10/2018 AccorHotels certified review
« exquisite,charloise, like abeuatiful ran away truck »

first day it was cold, but the lit fire did wonders, nice delicious food, clean rooms serene environment, the seductive peacock cries,

Our hotel has responded to the review
Our hotel has responded to the review

Dear Peterson , We very much appreciate your comments regarding your stay at the Fairmont Mount Kenya Safari Club. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Curtis Munyoli Guest Experience Manager

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