Hotel - Fairmont Mount Kenya Safari Club
Fairmont Hotel Fairmont Hotel

Fairmont Mount Kenya Safari Club

4.4/5 998 reviews
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  • The hotel has wifi WIFI/Internet Access
  • The hotel serves breakfast Breakfast
  • The hotel has a bar Bar
  • The hotel has a parking Parking
  • The hotel has a restaurant Restaurant
  • The hotel has air conditioning in rooms Air Conditioning
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Services in the hotel and nearby

Check-in from 12h00
Check out up to 10h00

Services and practical information

Paying
  • WIFI/Internet Access
    • WiFi at the hotel
    • WiFi in your room
  • Parking
    • Private outdoor parking
    • Well-lit parking
  • Accessible bathroom
  • Pets allowed
  • Outdoor playground for children
  • 100% non-smoking hotel
  • Air conditioned
    • Air conditioning
    • Automatic air control
    • Air Conditioning

Leisure and activities

  • Swimming pool
    • Outdoor heated pool
    • Outdoor unheated pool
  • Fitness centre
  • Massage
  • Outdoor playground for children
  • Golf
  • Tennis
  • Other sports activities
    • Bicycles rental (Paying)
    • Horse riding (Paying)

Catering

  • 3 restaurant(s)
  • 2 bar(s)

Business services

  • 5 meeting room(s)
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Hotel location

Our rooms

Guest rooms are spread out in the delightful grounds of the property. Accommodations are furnished with rugs - bedside lamps - dressing tables and built-in wardrobes as well as a wood-burning fireplace.Each bathroom has a 115 -240v shaving socket - toiletries - overhead showers and bathtubs - flush toilets - washbasin - hot and cold running water - water flasks and drinking water.

  • 120 rooms
  • 100% non-smoking hotel
    • Air conditioning
    • Emergency exit map
    • Automatic air control
    • Safe deposit box in room
    • Opening windows
    • WiFi in your room
    • Minibar
    • Coffee/tea making facilities
    • Shower
    • Keycard-operated door locks
    • Audible smoke alarms in rooms
    • Deadbolts and/or locks in rooms
    • Emergency info in rooms
Our rooms fittings

Our restaurants and bars

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Your meetings and events

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4.4/5 AccorHotels Rating 998 reviews

Our guest reviews for Fairmont Mount Kenya Safari Club

100% genuine reviews from our guests

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Grace L. Friends - 13/07/2018 AccorHotels certified review
« Exceptional accommodation in Mount Kenya with attentive service. »

Amazing Mount Kenya scenery with luxuriously amenities and customer service.

Einride Families - 12/07/2018 AccorHotels certified review
« Very Much satisfied »

You feel welcome and very much safe as you enter the Mt. Kenya Safary Club. This beautiful place just at the footstep of Mt Kenya. Early next morning at sunrise the mountain was amazing to observe. The staff was very good to us, and specially at the restaurant we were taken very well care of.

Anonymous Business - 11/07/2018 AccorHotels certified review
« Satisfied »

Good customer service, fresh air

Our hotel has responded to the review
Our hotel has responded to the review

Dear Jeremiah , We very much appreciate your comments regarding your stay at the Fairmont Mount Kenya Safari Club. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Curtis Munyoli Guest Experience Manager

Robert (. S. R. Friends - 10/07/2018 AccorHotels certified review
« we had a great time at the resort. »

while we were impressed our first room did not have hot water . we were moved at 11:30 at night after some waiting to a very nice room in the main building which was an upgrade. A bit of a hassle but the manager on site at the time was extremely apologetic and did a good job in trying to make it right. we did not have hot water in the first room we were assigned on July 5. at 11:30 at night we were moved to a nicer room in the main building and the manager was very apologetic. I also think my wallet was stolen from the golf bag I rented for a round of golf on July 5. Simon our caddy did not come to work in time on Friday for me to talk with him. Please let me know if someone turned in the wallet. Even if the money is gone the credit cards, health insurance cards, etc would be worth having. Otherwise the resort was very nice.

George Business - 10/07/2018 AccorHotels certified review
« Great »

My stay was great, however timelines for checkout should be relaxed abit

M. O. Business - 10/07/2018 AccorHotels certified review
« superb »

very good

Heather M. Business - 10/07/2018 AccorHotels certified review
« Superb service, very pleasant surroundings »

Service from the staff was excellent, very friendly and helpful. Food was very good - appreciated the gluten free bread :)

Fred R. Families - 08/07/2018 AccorHotels certified review
« Trip of a lifetime »

Travel with neighbors in a group of 5 families

David Couples - 07/07/2018 AccorHotels certified review
« Sumptuous elegance at the Fairmont with attentive staff and a genuinely warm welcome »

The suite was lovely and retained much of the original 'country club' feel of the original hotel. Staff were friendly and attentive without being cloying. That the 'turn-down service' provided an open fire was fantastic. Buffet dining was preferable to the a la carte in terms of quantity. The cost of items for sale at the gift shop was remarkably and unexpectedly reasonable. The experience overall was tremendously good - and so it should have been at the price charged. Facilities at the hotel were undergoing improvement: the maze was out of action, the pool NOT heated and a new dining room was being constructed, but the gym was new and high quality. Three areas the hotel should review: The cost of activities at the hotel, such as hire of cycles and tennis equipment was far too high. The equipment on offer was not particularly good quality so hiring one of the bikes, for example, for 3 hours was probably equal to 25% of the cost of the machine! Business and professional people are quite savvy and won't want to be taken for a ride - financially or figuratively. Run the numbers: reducing the charge for many activities would probably increase their uptake and earn the hotel additional income. The minibar prices were astonishingly high. I might have been tempted to eat the Snickers bar at $2 (even though in the UK one can buy a pack of four for less than that) but I laughed when I saw it was something like $6. Likewise, 200ml of Gordons Gin for around 40 GBP was more than laughable, it was almost insulting. Here too the hotel should run the numbers and identify how much additional income it could raise by reducing the charges from exorbitant to just expensive. Cycling, running and walking routes around the hotel could be marked by small wooden pillars in the ground with coloured bands at decision points. The long and short routes on the map would be reinforced by such a simple device. Guests would not get lost and might even work up an appetite between meals .... and be tempted to sample the minibar!

Anonymous Business - 06/07/2018 AccorHotels certified review
« Andrew M. »

The rooms were nice, the food was lacking seasoning every course for dinner was not seasoned. The dessert mentioned chocolate pudding with gelato. We told no gelato and was a spelling mistake on menu. Took 45 minutes to get a bottle of whisky we wanted to purchase. Was told all bottles in the bar were unsealed when required To get a fresh bottle from stores.

Brandon Families - 06/07/2018 AccorHotels certified review
« Mixed Reviews »

My wife and I have had mixed feelings about Mount Kenya Safari Club over our three visits in the past year. The lodge, the surrounds, and many aspects of the club are exquisite -- which is why we keep coming back. Unfortunately, the entire package is often incomplete due to poor experiences with customer service, which would leave a bad impression with any guest. Our first experience at the Mount Kenya Safari Club was negative. We had booked the Equitorial Suite for an anniversary stay. However, the staff did not offer us what was clearly stated in the online "package" for our suite, including free mountain bike rentals. Instead, the activities desk only tried to sell us on highly priced extras. Then, I was turned away at dinner for wearing dress shorts. It only states "Smart Casual" in their materials, but there is no explanation what this means (especially for international guests). I felt embarrassed. Then, our turn-down service was done extremely late at 9pm (instead of while we were at dinner at 6:30pm, which would have made sense on their part), so we were unable to enjoy the cosy fire that we requested. The furniture and overall decor in our room was lacking in light of the price we paid for the suite. Furniture was stained, the TV didn't work. The bathroom was unfortunately the nicest part of the suite. The view was stunning though, which made up for some of these lacking components. The staff kindly offered us another stay due to our poor experience. We were pleased with this gesture. During that visit, it was clear they were trying to make up for mistakes in the past. However, it felt awkward they were giving us so much attention DUE TO A BAD EXPERIENCE. This should be the way EVERY guest is treated, not just those who have complained! However, we were happy with the experience and decided they were hopefully improving things for the better. However, our third visit was unfortunately more of the same poor customer service. While the staff is full of smiles and there seems to be twice as many staff as guests at times, we often found ourselves standing at the front desk waiting for someone to help us. Although we arrived an hour before check-in, our room wasn't ready until almost an hour after check-in. The front desk then tried to charge us $200 USD more than what we had agreed upon in our reservation via email. It took multiple visits to the front desk and the help of Robin (our savior) to fix the situation. Again, even after requesting early turn-down services (because of our young children), they were done much later than requested -- and we had to call multiple times to remind them. We wanted our sons to experience fishing, so we rented a fishing pole for $20. A staff person came with us to "teach" us how to use the pole, but he clearly wasn't interested in helping and stood on his phone after throwing out the line just one time. They also only gave us wet bread to use for bate, which felt off the hook each time. After casting multiple times, we also realized the equipment itself was complete garbage and quickly returned it. How can they charge $20 for that experience? Then, when we tried to leave the property upon checkout, we were told at the gate we had to have our gate pass stamped before they would let us leave -- but no one at the front desk told us this! So we had to turn around and go back -- just to leave. If this is something that every guest needs to do, it should be top priority during checkout!! Understand you will pay a lot of "extras" when you visit Mount Kenya Safari Club. They used to offer Full Board, but now they only offer Half Board, which doesn't included either lunch or dinner. As a result, the dinner buffet costs $45 per person, not including drinks. And let's be honest, no one can eat $45 worth of food. While the food is good, it's not worth that cost. They also don't offer afternoon tea anymore, which was a wonderful perk before. Overall, I got the impression the new manager is trying to make more money at the expense of the guest experience. This was obvious to me after multiple visits, but clearly there are those who visit for the luxury of the club and don't care about the costs. But as a resident of Kenya, I continue to be frustrated by my overall experiences. Little customer service mistakes can make or break an experience. In my opinion, the impression I get is based on two things: how they handle the initial situation, and how they respond the next time. In Kenya, my experience has been that if a staff person thinks they're doing the right thing, they will always stick to that regardless of "common sense" and a guest's experience. In other countries, customer service is based on the "customer is always right" philosophy. This doesn't exist at Mount Kenya Safari Club in my opinion. The customer is not always respected (despite lots of politeness and smiling), and this keeps the club from being truly 5-stars. The management relies on the scenery and ambiance, but doesn't fully back it up with excellent service.

Mr S. S. Families - 05/07/2018 AccorHotels certified review
« it was a fantastic stay really like the view and rooms and food, staff were very friendly too »

We did had a fantastic time at the Safari Club however i would like to point out below. main reason for our Holiday was to celebrate our Silver Wedding Anniversary and we choose Fairmont as an ideal place, our travel agent mentioned to your reservation Team that we are celebrating our Anniversary however we were not provided with any amanaties or even greeted. when i was checking out i pointed out to the reception , then the Front office Manager came and advise me that they do not provide any amanaties and if a cake is required it will be on chargeable basis , very disappointing with that comment, i asked him if this was advised to the agent he did not have an answer for it i hope i can have a feed back from your side thanks you S. S.

David N. Business - 04/07/2018 AccorHotels certified review
« mr »

it was quite relaxing very conducive environment, very clean scenic environment,spacious rooms, nice washrooms

Sanjay Families - 03/07/2018 AccorHotels certified review
« Loved the location and the all inclusive service. »

The early morning view of Mount Kenya with no cloud coverage and then the progressive cloud coverage was simply breathtaking.

Fym Families - 01/07/2018 AccorHotels certified review
« A place to de-stress and relax »

MKSC is one of the most beautiful places in Africa - it has maintained its beauty and ambience for the past many years that I have been visiting MKSC. the accommodation is great and one views breathtaking Mt Kenya from all around the well maintained grounds. The staff are friendly and courteous and pay great attention to provide every possible comfort.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Fatima, We are glad that you had a relaxing experience with us at the Fairmont Mount Kenya Safari Club. We thank you for the great feedback in mention the maintained beauty and ambiance of our property, great accommodation, breathtaking views, friendly and courteous staff who are attentive to detail. Thank you for your great feedback which I shall definitely share with our colleagues who exceeded your expectations. We welcome you back to our hotel and will be sure to “Turn Moments into Memories” again! Sincerely, Laurent Chaudet General Manager

Catherine J. Families - 30/06/2018 AccorHotels certified review
« Beautiful hotel and attentive staff »

Lovely accommodations, fun activities, horseback riding and golf with routes designed for us

Our hotel has responded to the review
Our hotel has responded to the review

Dear Eric And Catherine,, Thank you so much for your amazing review of the Fairmont Mount Kenya Safari Club! We really do appreciate your feedback in special mention our beautiful hotel, attentive staff, lovely accommodation and our fun activities. We are delighted to hear that you truly enjoyed your stay and your visit turned into a memorable experience. It is always wonderful to hear great memories from our guests as we pride ourselves on offering true Kenyan Hospitality. We look forward to welcoming you back to our wonderful hotel. Sincerely, Laurent Chaudet General Manager

Seema B. Couples - 25/06/2018 AccorHotels certified review
« Memorable »

It was a great experience as far as the service and ambience is concerned. The only problem we faced as vegetarians was very few options in your set menu. Inclusion of more fruits would have been welcome especially for breakfast.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Seema, Thank you for sharing your memorable experience during your stay with us. We appreciate your highlights in regards to your great experience on your stay with us. We are glad that you had a great experience of the services and the ambiance. We do take note of the comments on the few vegetarian options in the set menu. Please allow me to express my sincere apologies on this particular shortfall where your expectations were not met. Usually, for any special meals and dietary requirements our service and culinary team is very flexible and can accommodate any off menu request provided they are communicated in advance. We will look into our own communication on how we can relay this message to our guests for their convenience in the hotel. We all look forward to welcoming you back and thank you for allowing us to turn your moments into memories. Sincerely, Curtis Munyoli Guest Experience Manager

Christopher S. K. Business - 20/06/2018 AccorHotels certified review
« Extremely satisfied »

It was extremely satisfying.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mr. Silwimba, We very much appreciate your great comments and rating regarding your stay at the Fairmont Mount Kenya Safari Club. I am glad that you had an extremely satisfying stay with us, enjoying great hospitality from our team. It is always wonderful to hear great memories from our guests. Thank you again for sharing your experience, and we look forward to welcome you back in the near future. Sincerely, Laurent Chaudet General Manager

Denis K. Business - 19/06/2018 AccorHotels certified review
« fantastic service »

Nice, continue the friendly attitude

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mr. Kachikho, We very much appreciate your comments regarding your stay at the Fairmont Mount Kenya Safari Club. It is always a pleasure to receive your valued feedback, in mention our friendly staff and the fantastic service. We look forward to welcome you back in the near future. Sincerely, Laurent Chaudet General Manager

Lattif S. Business - 19/06/2018 AccorHotels certified review
« Mr »

Quite a unique and relaxing experience

Our hotel has responded to the review
Our hotel has responded to the review

Dear Lattif, We very much appreciate your wonderful comments regarding your stay at the Fairmont Mount Kenya Safari Club. It is always a pleasure to receive positive feedback in mention the unique and relaxing experience during your stay with us. I will share your comments with our team which I am sure that this feedback will serve as a motivation to all of our staff as we strive to always extend quality services to our guests. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Laurent Chaudet General Manager

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