Fairmont Mara Safari Club 5 stars

Customer review rating 4.8/5 319 reviews
Fairmont Mara Safari Club
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Hotel extras

Fairmont Mara Safari Club provides a perfect base for visiting the Masai Mara, one of the world's richest wildlife reserves, and home to an astounding array of animals including zebras, cheetahs, wildebeests, gazelles and of course the "Big Five".

Services in the hotel and nearby

Check-in from 12h00

Check out up to 10h00

Paying

Services and practical information
  • WIFI at the hotel
  • Private outdoor parking
  • Dry cleaning / Ironing
  • Gift shop/newspaper shop
  • Concierge
Leisure and activities
  • Pool
  • Massage
Catering
  • 1 restaurant(s)
  • 2 bar(s)
  • Room service
Business services
  • 2 meeting room(s)

Hotel location

Fairmont Mara Safari Club

Masai Mara National Reserve
PO Box 58581

aitong
kenya

Tel: +254202265555

Fax: (+254)202265555

Check-in from 12h00

Check out up to 10h00

  • By plane

    JOMO KENYATTA INTL AIRPORT At 25km / 15.53 miles

GPS :1.092444, 35.206291

Our accommodations

Riverfront Tent Queen

  • Max. number of persons: ‌2
  • Area: From 31

Riverfront Tent Queen Queen

  • Max. number of persons: ‌4
  • Area: From 31

Deluxe Riverfront Tent Queen

  • Max. number of persons: ‌2
  • Area: From 32

Riverfront Tent Twin

  • Max. number of persons: ‌3
  • Area: From 31

Our restaurants and bars

THE DINING ROOM

Type of cuisine: International

All day-dining restaurant with international and local cuisines made from local market ingredients.

Lunch

12:00 - 15:00

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Dinner

18:00 - 21:00

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

THE LOUNGE AND MAIN BAR

Photo non contractuelle / Strictly non binding

The lounge is in the main building. Sectioned off to create private seating areas the decor has a definitely African flavour with woven wall hangings and Masai artefacts. Hours of Operations: 10:00am - 11:00pm

POOL BAR

Photo non contractuelle / Strictly non binding

Located at the swimming pool the Pool Bar is a shaded area with bar stools set around the curved structure. Just off the bar weather permitting buffet lunches are served. Light snacks and outdoor lunches are served here.

Your meetings and events

Our meeting rooms

  • Number of meeting rooms: 2

  • Maximum size: 507 m²

  • Maximum capacity: 540 people

  • Maximum banquet capacity: 36 people

Find out more

Our guest reviews for
Fairmont Mara Safari Club

100% genuine reviews from our guests

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AccorHotels Rating 4.8/5

319 reviews

Fantastic Hotel

Customer review rating 4.8/5

Steve Families - 13/07/2019 AccorHotels certified review

I stayed with my wife and teenage girls. The hotel is lovely, the tents are comfortable and attractively decorated inside. From the tents you can look directly down into the Mara River - and see the many hippo's below. The food is good, and the public areas have a really nice atmosphere. Above all, the staff are friendly and engaging - and they do everything they can to make sure the stay is enjoyable. Service is fantastic. The only disappointment was we couldn't change money at the hotel.

Dear Steve, We very much appreciate your feedback regarding your stay at the Fairmont Mara Safari Club. It was a pleasure hosting you and the family. We are delighted to read that you enjoyed among others; staying in our tents overlooking the Mara river, culinary offers and the engaging services from our heartists. We have taken note of your concern regarding foreign exchange and rest assured that we have taken the appropriate measures to address this service gap. Thank you again for sharing your experience, and we look forward to welcoming you back soon. Sincerely, Stephen Keriga | Rooms Division Manager

The most relaxed I have been in years. The Fairmont Mara Safaris Club left me feeling connected to nature and refreshed!

Customer review rating 4.8/5

Josh C. Friends - 10/07/2019 AccorHotels certified review

Top notch experience. Everything was well done... from the living quarters to the lodge to the safaris to the food to the staff it was perfect. Thank you.

Dear Josh C., We very much appreciate your feedback regarding your stay at the Fairmont Mara Safari Club. We are delighted to read that you enjoyed our top notch services, game drives and culinary offers. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Stephen Keriga | Rooms Division Manager.

Wow

Customer review rating 4.8/5

Tallman73 Families - 08/07/2019 AccorHotels certified review

Very amazing. Safari, Food, Service, Accommodation!

Dear Tallman73, We very much appreciate you taking the time to share with us your feedback following your stay at the Fairmont Mara Safari Club. We are delighted to read that you enjoyed among other; the amazing safaris, culinary offers, engaging services from our colleagues and our accommodation facilities. Thank you again for sharing your experience, and we look forward to welcoming you back in the not too distant future. Sincerely, Stephen Keriga | Rooms Division Manager.

Unforgettable

Customer review rating 4.8/5

Siham Friends - 04/07/2019 AccorHotels certified review

Everything was very well organized and the staff very nice and professional.

Dear Siham, We very much appreciate your feedback following your recent stay at The Fairmont Mara Safari Club. It is always a pleasure to receive such positive feedback and I will be delighted to share your kind comments and compliments with all our colleagues. Thank you again for sharing your experience and we look forward to warmly welcoming you again soon. Yours sincerely, Stephen Keriga | Rooms Division Manager

Excellent.......couldn't have been better!

Customer review rating 4.8/5

Anonymous Families - 29/06/2019 AccorHotels certified review

We really enjoyed it! The game drives are great - love the wake-up coffee delivered to your door as you are awakened by the hippos outside your veranda!

Dear Jana, We very much appreciate your feedback regarding your recent stay at Fairmont Mara Safari Club. We are delighted to read that you had a memorable stay and you enjoyed among other; the game drives and wake-up call with coffee. Thank you again for sharing your experience and we look forward to warmly welcoming you again in the near future. Sincerely, Stephen Keriga | Rooms Division Manager
Customer review rating 4.8/5

Margaret M. Couples - 15/06/2019 AccorHotels certified review

It was a great experience but we would like to suggest if there are more meal options. Also, include in the guest briefing not to talk too loud or make some noise. The tents are not of course sound proof and sounds are easily heard. The fairmont staff are all great from the time we arrive up,to the time we were leaving. Our guide, John was great and Joshua who was looking after our tent and John from the restaurant was very attentive to our needs as well. The place is clean and we also felt very safe.

Dear Margaret, We very much appreciate you taking the time to share with us your feedback following your stay at the Fairmont Mara Safari Club. We are delighted to read that you had a great experience, enjoying among others; the game drives and the engaging services from our colleagues. We have noted your feedback regarding adding more meal options and noise from other tents. Please be assured that your suggestions will be taken into serious consideration and that they will help us to improve our services. Once again thank you for sharing your experience and we look forward to warmly welcoming you back in the near future. Sincerely, Stephen Keriga | Rooms Division Manager

Amazing location hotel, location and staff

Customer review rating 4.8/5

George M. Couples - 12/06/2019 AccorHotels certified review

Breathtaking experience

Dear George, First and foremost we would like to thank you for the praising review you shared following your recent visit to Fairmont Mara Safari Club. We are are delighted to read that we were able to match your expectations and you had a breathtaking experience. Again we thank you for this very kind review and we look forward to serving you again in the future. Regards, Stephen Keriga | Rooms Division Manager

Another great time at Fairmont Mara with wonderful team there

Customer review rating 4.8/5

Robyn Friends - 05/06/2019 AccorHotels certified review

I am always greatly welcomed and even one of the staff remembered the daughters of my friends from 6 years ago. That greatly impressed us all! Food wonderful and chef even made my caramel creme at my request.

Dear Robyn, First of all we would like to express our sincerest gratitude for your trust and loyalty to fairmont Mara Safari Club for your holidays, it is indeed a great source of satisfaction to read that once again you had a pleasant stay with us. We thank you for choosing our hotel for your holiday and very much look forward to having the opportunity to serve you again in the future. Sincerely, Stephen Keriga | Rooms Division Manager

Awesome!

Customer review rating 4.8/5

Catherine M. O. Couples - 03/06/2019 AccorHotels certified review

We really enjoyed the canvas tents: the river with the hippaditous The really loved then canvas tents; being along the Mara River with the hippos waking us up at 3-4 am and therefore not needing a wake up call! As well, our game driver Henry who was just THE BEST of THE BEST. So willing to go the extra mile for us. And finally the food was delicous and the service impeccable. Finally the grounds were gorgeous. What an experience!

Dear Bill, Thank you for taking the time to share with us your feedback following stay at Fairmont Mara Safari Club. We greatly value and appreciate your positive feedback and it will be my pleasure to share your kind compliments with our team more especially Henry. Your experiences will serve as an encouragement to all of our colleagues as we strive to provide the highest standards of service to our valued guests. Thank you again for sharing your experience, and we very much look forward to warmly welcoming you again in near future. Yours sincerely, Stephen Keriga | Rooms Division Manager

Exceeded expectations

Customer review rating 4.8/5

Jwg Friends - 31/05/2019 AccorHotels certified review

The safari part of the trip was far more up close and satisfying then I could have imagined. Our driver Phillip was knowledgeable and knew where to go. He was a great guide. The accommodations were fun. Staying in a tent really added to the experience. The food was good. Only breakfast buffets when we were there, which were good. The other meals were good, but not always a selection that I would choose. Still, the food was well-prepared. The staff was polite and helpful. I hope to be able to take this trip again.

Dear Jeffrey, We very much appreciate your feedback following your stay at the Fairmont Mara Safari Club. We are delighted to read that you had an excellent stay and enjoyed your visit at our hotel. It is always encouraging to learn that guests are satisfied with our service as it is what we strive for every day. Thank you for your kind feedback, and we hope to see you again soon for another memorable experience with us. Sincerely, Stephen Keriga | Rooms Division Manager

A lifetime memory

Customer review rating 4.8/5

Jeff Friends - 30/05/2019 AccorHotels certified review

The accommodations were excellent and the game drives were a lifetime memory experience. I enjoyed every aspect of my stay. The meals were excellent, the staff was courteous and helpful and our driver was fun and engaging. We saw amazing animals and locations each time out and I am more than happy with the whole trip.

Dear Jeff S., We very much appreciate you taking the time to share with us your feedback regarding your recent stay at the Fairmont Mara Safari Club. We are delighted that you enjoyed among others; our culinary offers, staying in our luxurious tents, great game viewing, and the engaging services from our Heartist. We are happy to have made your stay special and memorable and we anticipate with pleasure the opportunity to welcome you back here at the Fairmont Mara Safari Club. Kind regards, Stephen Keriga | Rooms Division Manager
Customer review rating 4.8/5

Jatinder S. Friends - 26/05/2019 AccorHotels certified review

Totally great, but expensive

Dear Jatinder, Thank you for taking the time to review us and we are delighted that you had a great stay. We look forward to welcoming you back in the not too distant future. Sincerely, Stephen Keriga | Rooms Division Manager

Mr

Customer review rating 4.8/5

Abdi M. Families - 25/05/2019 AccorHotels certified review

Very comfortable, felt at home, good food, good people, good accommodation, good tour, good hotel environment and well kept compound with natural tress, birds, and other animals.

Dear Abdi, We very much appreciate you taking the time to share with us your feedback regarding your recent stay at the Fairmont Mara Safari Club. It is always a pleasure to receive positive feedback. We are delighted to read that you had a great seat and enjoyed among other; the culinary offers, the accommodation facilities and the engaging services from our colleagues. I will share your comments with our team and I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously offer memorable experiences. Thank you again for sharing your experience, and we look forward to welcoming you back in the near future. Sincerely, Stephe Keriga | Rooms Division Manager

Best Experience in the Wild, Ever

Customer review rating 4.8/5

Michael M. Couples - 05/05/2019 AccorHotels certified review

We had 3 days and two nights at the lodge. The Facility were excellent, the food was exceptional, and then there was the wildlife viewing that was organized by our guide, John, resulting in an amazing experience. The Fairmont facility on the river banks of the River Mara inside the Maasia Mara reserve is just exceptional. Please Go if the opportunity presents itself.

Dear Michael, Thank you for taking the time to share with us your feedback following your stay at the Fairmont Mara Safari Club. We are delighted that you had a memorable stay with us and enjoyed among other, our culinary offerings, game drives and the facility upkeep. Once again thank you for sharing your experience, and we hope we will have another opportunity to host you again in the near future. Regards, Stephen Keriga | Rooms Division Manager
Customer review rating 4.8/5

David Families - 30/04/2019 AccorHotels certified review

Our family of 5 had a magnificent time. We were all able to stay in one tent which was great. Jeremiah our safari driver was unbelievable. He was so incredibly knowledgeable about the Mara and animals and knew exactly where to go. We saw all of the big 5 in four game drives including a long drive deep in the Mara to find a pair of cheetahs and then an epic effort on our last drive to track down a beautiful leopard. Jeremiah was very sweet with our children and really provided beyond exceptional service. The lodge is lovely. The staff is very professional and detail orientated. Luxom was our waiter for every meal and that consistent excellent service was appreciated. We did the bush breakfast on our last morning after our game drive. It ended up just being our family there that morning so we had a private catered lavish breakfast on the bank of the Mara for just our family. It was an unforgettable moment for sure. We’ll be back.

Dear David, We appreciate you taking the time to share with us your experiences regarding your recent stay at the Fairmont Mara Safari Club. We are delighted to note that you had a memorable stay and you enjoyed among others; the engaging services from our colleagues, game drives and the bush breakfast on the banks of the Mara River. It is always a great pleasure to receive such positive feedback and I am delighted to share your kind comments and compliments with all our colleagues more especially Jeremiah & Luxon who made your stay special. We looking forward to welcome you back in the near future. Sincerely, Stephen Keriga | Rooms Division Manager

Everything was perfect.

Customer review rating 4.8/5

Stephen C. Friends - 19/04/2019 AccorHotels certified review

Perfect service from Dennis and Tony was a great guide

Dear Stephen, We very much appreciate you taking the time to share with us your experiences following your stay at the Fairmont Mara Safari Club. We are delighted to read that you had a memorable experience and that everything was perfect. I will share your comments and kind compliments with our team more especially Dennis and Anthony. Thank you again for sharing your experience, and we hope to have another opportunity to host you again soon. Regards, Stephen Keriga | Rooms Division Manager

loved every minute

Customer review rating 4.8/5

Anonymous Friends - 19/04/2019 AccorHotels certified review

The staff was excellent, Anthony our tour guide was so amazing, the location was a 10, the tents were super comfy, we really enjoyed our few days staying with you.

Dear Sadie, We very much appreciate you taking the time to share with us your feedback regarding your stay at the Fairmont Mara Safari Club. The team and I are delighted to read that you loved every minute of your stay with us and you enjoyed the game drives with Anthony, our location and our comfortable tents. We look forward to welcoming you back in the not too distant future. Regards, Stephen Keriga | Rooms Division Manager
Customer review rating 4.8/5

Pooja S. Couples - 15/04/2019 AccorHotels certified review

It was a super experience. I would like to say I big thank you to our guide Jeremiah, it was absolutely amazing! And Joshua for cleaning our room and the rest of the staff.

Dear Pooja, We appreciate you taking the time to share with us your feedback following your recent stay at the Fairmont Mara Safari Club. The team and I are delighted to read that you had a super experience and you enjoyed the game drives. It is always a pleasure to note that our team provided memorable services and we happy to share your kind compliments with them more especially Jeremiah and Joshua. Once again thank you for sharing your experience, and we hope we will have another opportunity to host you again in the near future. Sincerely, Stephen Keriga | Rooms Division Manager

Very good!

Customer review rating 4.8/5

Brian Families - 14/04/2019 AccorHotels certified review

The game drives were excellent, the food was on point, and the accommodations were superb. Great job. Always love coming here.

Dear Brian, We very much appreciate your comments regarding your stay at the Fairmont Mara Safari Club. It is always a pleasure to receive positive feedback. The team and I are delighted to read that you love returning and you enjoyed the game drives, our culinary offers and the superb accommodation. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously exceed our guests’ expectations. Thank you again for sharing your experience, and we hope to welcome you back soon. Sincerely, Stephen Keriga | Rooms Division Manager

Exhiliarating

Customer review rating 4.8/5

Albert D. Families - 13/04/2019 AccorHotels certified review

The staff was very friendly, the facilities were superb, the setting was unique and we really enjoyed our stay.

Dear Albert, Thank you for taking the time to share with us your feedback following your recent visit to Fairmont Mara Safari Club. We are delighted to read that you had a memorable stay and you enjoyed among other the engaging services from our Heartists. We look forward to welcoming you back in the not too distant future. Regards, Stephen Keriga | Rooms Division Manager
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