Hotel - Fairmont Mara Safari Club
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Fairmont Mara Safari Club

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4.8/5 169 reviews
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  • The hotel has wifi WIFI/Internet Access
  • The hotel serves breakfast Breakfast
  • The hotel has a bar Bar
  • The hotel has a parking Parking
  • The hotel has a restaurant Restaurant
  • The hotel does not have air conditioning in rooms Air Conditioning
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Services in the hotel and nearby

Check-in from 12h00
Check out up to 10h00
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Services and practical information

  • WiFi at the hotel
  • Private outdoor parking
  • Dry cleaning / Ironing
  • Gift shop/newspaper shop

Leisure and activities

  • Pool

Catering

  • 1 restaurant(s)
  • 2 bar(s)
  • Room service
    • Hot meals
    • Cold snacks

Business services

  • 2 meeting room(s)
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Our rooms

  • 51 rooms

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4.8/5 AccorHotels Rating Based on 169 reviews

Our guest reviews for Fairmont Mara Safari Club

100% genuine reviews from our guests

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AccorHotels certified review
Saif M. Couples - 07/02/2018
« Amazing »

Amazing

Our hotel has responded to the review
Our hotel has responded to the review

Dear Saifm Manzoor, We appreciate you taking the time to share with us your feedback regarding your stay at the Fairmont Mara Safari Club. We are happy to read that you had an amazing stay. Thank you again for sharing your experience, and we look forward to hosting you in the near future. Sincerely, Stephen Keriga | Rooms Division Manager

AccorHotels certified review
Mark Families - 06/02/2018
« Well taken care of »

The facilities were as advertised, and the staff was very helpful. The safari driver was excellent! The driver's name was Jeremiah. He was professional, very knowledgeable about the animals, a good driver, and very good with our kids.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mark, Thank you for taking time to share with us your feedback regarding your stay at the Fairmont Mara Safari Club. We are delighted to read that you had a memorable stay. I will share your comments with our team more especially Jeremiah who made your safari experience special. We are glad that you enjoyed your stay and we look forward to warmly welcoming you again in the near future. Sincerely, Stephen Keriga | Rooms Division Manager

AccorHotels certified review
Lara S. Friends - 31/01/2018
« Another terrific safari experience »

I brought my friends with me this time and they loved the Fairmont Mara as much as I did last year. We all had a great time and I enjoyed seeing old faces (Moses, the best driver ever!) and meeting new ones. I loved that every drive was different and I got to see new things this time- a cheetah eating his kill, the hippos wallowing and napping the mud on the banks below my tent, more elephants including a male, and a LOT of male lions with their families! I could stay forever- great food, service and a relaxing stay every time. I look forward to bringing my family in a couple of years when my son is a little older!

Our hotel has responded to the review
Our hotel has responded to the review

Dear Lara S., We very much appreciate your comments regarding your stay at the Fairmont Mara Safari Club. It was a great pleasure hosting you with your friends. We are delighted to read that you enjoyed among others; the game drives, engaging service from our colleagues and our culinary offers. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we look forward to welcoming you back on your return visit in the near future. Sincerely, Stephen Keriga | Rooms Division Manager

AccorHotels certified review
J. P. K. Solo - 25/01/2018
« The people working there were wonderful, as was the food and accomodations! »

As above. I plan to return in April.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Patrick K., Thank you for taking the time to share with us your feedback regarding your recent stay here at the Fairmont Mara Safari Club. It was indeed a great pleasure hosting you. We are delighted to read that you had a fabulous experience and already planning for the return visit in April. I have shared your comments with our team and they are happy to have made your stay a memorable one. Thank you again for sharing your experience, and we look forward to your return visit. Sincerely, Stephen Keriga | Rooms Division Manager

AccorHotels certified review
J. W. U. Couples - 25/01/2018
« Superb service in an elegant incredible setting »

Delectable cuisine , extremely comfortable lodging, eye opening game drives

Our hotel has responded to the review
Our hotel has responded to the review

Dear Joseph W., We very much appreciate your comments regarding your stay at the Fairmont Mara Safari Club. It was a great pleasure hosting you. We are delighted to read that you enjoyed among others; our cuisine and game drives. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope we will have another opportunity to host you again in the near future. Sincerely, Stephen Keriga | Rooms Division Manager

AccorHotels certified review
Sara L. Families - 09/01/2018

The tents were really good, comfortable and classy Really nice the small gifts given as it was a surprise every night Food is good and with good variety Internet access was dreadful the whole stay, almost impossible to access which is not really what you would expect in this type of hotels. New years eve was really pleasant with dances and dinner, but it is not understandable how a 5 stars hotel does not offer the guests a glass of champagne for midnight! have never seen this in 5 stars or even 4 stars hotels Also, the party after midnight seemed to be for locals and staff and not for the guests....

Our hotel has responded to the review
Our hotel has responded to the review

Dear Sara Leitao, We very much appreciate your comments regarding your stay at the Fairmont Mara Safari Club. It was indeed a pleasure hosting you. We are delighted to read that you enjoyed among others; staying in our tents, souvenirs during turn-down, our culinary offerings and entertainment. We have noted your feedback regarding the new years’ experience and the intermittent WiFi and we regret that we did not meet your expectations; I would like to assure you that we have taken appropriate corrective measures to ensure we do not have a repeat of the same. Once again we appreciate your feedback as it will go a long way in assisting us improve on our service delivery, and we hope we will have the privilege to host you again here at Fairmont Mara Safari club. Sincerely, Stephen Keriga | Rooms Division Manager

AccorHotels certified review
Gregs Couples - 09/01/2018
« Supter fantastic! »

From the moment we arrived and greeted by the Manager to level of service was outstanding, we stayed in 22 a perfect spot to watch the wild life the room was perfect, 5 star amenities the staff for serving was always on their game, not that we are there to work but multiple routers to extend out the wifi would be helpful as the group I was with hadn't connected with family for 10 days prior to arriving so challenged to get a connection and maintain. the Drivers for the reserve where extremely knowledgeable and informative, and their coordination with radios insured we witnessed all the animals, great job by the complete team.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Greg Swallon, We very much appreciate your comments regarding your recent stay here at the Fairmont Mara Safari Club. It was a great pleasure hosting you. I will share your comments with our team and I am sure that this feedback will serve as an encouragement to all of our colleagues as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope we will have the opportunity to host you again in the near future. Sincerely, Stephen Keriga | Rooms Division Manager

AccorHotels certified review
Steve N. Couples - 06/01/2018
« COMPLETE RELAXATION AND REVITALIZING »

OUR STAY AT THE FAIRMONT MARA WAS THE BEST WE HAD IN 2017. FROM THE VIEW FROM OUR TENTED ROOMS TO THE ARRAY OF DELICIOUS FOOD. IN ADDITION, THE GAME DRIVES WERE VERY EDUCATIVE AND MIND BLOWING. IN SUMMARY, OUR HONEYMOON DESTINATION WAS A SUPERB CHOICE. THANK YOU

Our hotel has responded to the review
Our hotel has responded to the review

Dear Steve N., We very much appreciate you taking the time to share with us your feedback regarding your recent stay here at the Fairmont Mara Safari Club. It was a great pleasure hosting you. We are delighted to read that you enjoyed among other; staying in our tents, view of the river from the tents, game drives and our culinary offerings. I have shared your feedback with the team and they are happy to have made your honeymoon special and memorable. Thank you again for sharing your experience, and we look forward to hosting you again in the near future. Kind Regards, Stephen Keriga | Rooms Division Manager

AccorHotels certified review
Gordon M. Business - 04/01/2018
« Excellent I had a wonderful time with Hippos playing around my tent . »

Great experience I need to come back on a holiday not on a working trip this time. The welcome and the care I received made my working trip more relaxing.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Gordon M., We very much appreciate your feedback regarding your recent stay here at the Fairmont Mara Safari Club. It was a pleasure hosting you. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we look forward to hosting you again in the near future. Sincerely, Stephen Keriga | Rooms Division Manager

AccorHotels certified review
Drrod Families - 02/01/2018
« Wonderful stay again, this time with all 21 of us (fortunately not all in one tent!) »

Got in on time for a drive and playing in the pool for the kids. Saw all the animals we wanted. Given a hot air balloon ride by our grown kids and traveled the 2 hours to the site. Once there it was spectacular.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Rodney Mirich, We very much appreciate your comments regarding your stay at the Fairmont Mara Safari Club. It is always a pleasure hosting you. We are delighted to read that you had a wonderful stay with us. Thank you again for sharing your experience, and we hope we will have the opportunity to host you again soon. Sincerely, Stephen Keriga | Rooms Division Manager

AccorHotels certified review
Roger V. Friends - 28/12/2017

Excellent on all accounts!

Our hotel has responded to the review
Our hotel has responded to the review

Dear Roger V., Thank you for taking the time to share with us your feedback regarding your recent stay here at the Fairmont Mara Safari Club. We are delighted to read that you enjoyed your stay with us and very much look forward to warmly welcoming you again here in the near future. Yours sincerely, Stephen Keriga | Rooms Division Manager

AccorHotels certified review
H. Families - 27/12/2017
« H. »

It was a memorable stay. All of the staff were courteous, food was amazing, rooms very clean and nice and the view of mara river was awesome from the rooms. I'm definitely revisiting. The GM was very welcoming too.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Sejal H., We very much appreciate your feedback regarding your stay at the Fairmont Mara Safari Club. It was a great pleasure hosting you. We are delighted to read that you enjoyed among others; our culinary offerings, engaging services from our staff and staying in our luxurious tents overlooking the Mara River. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope we will have another opportunity to host you again in the near future. Sincerely, Stephen Keriga | Rooms Division Manager

AccorHotels certified review
Bini Families - 21/12/2017
« Brilliant hotel »

Fairmount mara has been one of my favourite hotels .. the staff are extremely friendly and well trained. The food is amazing!!

Our hotel has responded to the review
Our hotel has responded to the review

Dear Bini D., Thank you for taking the time to share with us your feedback regarding your recent stay here at Fairmont Mara Safari Club. It is always a pleasure hosting you. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our colleagues as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Stephen Keriga Rooms Division Manager

AccorHotels certified review
Emma R. Solo - 15/12/2017
« Nothing to improve upon »

Everything about my experience at the Fairmont was great. From the early morning wake up call with coffee and biscuits before my game drive, to dinner at the end of the day, I could not fault the enthusiasm and willingness of the staff or the quality of the service. Tents are luxurious and you genuinely can sit on your deck and watch the hippos float past. Wildlife is on the doorstep and I was lucky to see all of the big 5 and a cheetah on my game drives. The food is delicious and a wide variety of dishes are on the menu each day.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Emma Ruane, We very much appreciate your comments regarding your recent stay here at Fairmont Mara Safari Club. It is always a pleasure to receive such positive feedback and I will be delighted to share your kind comments and compliments with all our colleagues. Thank you again for sharing your experience and we look forward to warmly welcoming you again to Fairmont Mara Safari Club. Yours sincerely, Stephen Keriga Rooms Division Manager

AccorHotels certified review
Graham S. Families - 12/12/2017
« Excellent »

Excellent overall service and fantastic game drives. Very knowledgeable drivers

Our hotel has responded to the review
Our hotel has responded to the review

Dear Graham S., Thank you for taking the time to share with us your feedback regarding your recent stay here at the Fairmont Mara Safari Club. It was a great pleasure hosting you. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we look forward to hosting you in the near future. Sincerely, Stephen Keriga | Rooms Division Manager

AccorHotels certified review
K. Families - 10/12/2017
« fantastic »

we as a family greatly enjoyed our stay, the children loved the place, game driver went to a great extend to find the game

Our hotel has responded to the review
Our hotel has responded to the review

Dear Koech K., We very much appreciate your comments regarding your stay here at the Fairmont Mara Safari Club. It was a great pleasure hosting your family. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we look forward to hosting you again in the near future. Sincerely, Stephen Keriga | Rooms Division Manager

AccorHotels certified review
Mohamed E. Couples - 08/12/2017
« One of the best stays i had. »

From Munene the GM to our game drive guide Henry and all the staff in housekeeping and dining, they were extremely helpful and professional.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mohamed E., Thank you for taking the time to complete a survey following your recent stay here at the Fairmont Mara Safari Club. We greatly value and appreciate your positive and motivating feedback and it will be my pleasure to share your kind compliments with Munene, Henry and the entire team. Your experiences will serve as an encouragement to all of our colleagues as we strive every day to provide the highest standards of service to our esteemed guests. Thank you again for sharing your experience, and we very much look forward to warmly welcoming you again in the near future. Sincerely, Stephen Keriga | Rooms Division Manager

AccorHotels certified review
Alan T. Couples - 14/11/2017
« Best holiday ever we saw the Big Five and Staff was excellent and welcoming »

Best holiday ever we saw the Big Five and Staff was excellent and welcoming especially our guide Mosses who is a credit to your company. All your staff was welcoming and happy and the tents we stayed in where so much better than we thought. Thanks very much for giving my wife and I memories for life

Our hotel has responded to the review
Our hotel has responded to the review

Dear Alan T., Thank you for taking the time to share with us your feedback in regards to your recent stay here at the Fairmont Mara Safari Club. It was a pleasure hosting you. I will share your comments with our team whom I am certain that this feedback will serve as an encouragement to as we strive to continuously turn our guest moments into memories through our engaging services. Thank you once again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Stephen Keriga | Rooms Division Manager

AccorHotels certified review
Anne Solo - 28/10/2017
« A thoroughly exciting and relaxing safari experience. »

The service offered at the fairmont was outstanding. I really enjoyed that we had the same room attendent, same waiter and same game driver for the time we were there. Made the experience and holiday a lot better. The food was fantastic! The setting was beautiful and relaxing. I loved the fire and the quiet time around it.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Ann W., Thank you for taking the time to share with us your feedback regarding your recent stay with us. It was a great pleasure hosting you. We are elated to read that you enjoyed several aspect of the camp among them; our culinary offerings, the setting of our property and spending time at the fire place. We have shared your compliments to your wait staff, room attendant and the driver guide as well as shared your feedback with our colleagues who are happy to know that they made your safari experience exciting and relaxing. Thank you once again for your comments as they will go a long way in enabling us to continuously exceed our guest expectations. We look forward welcoming you back for another special and memorable stay. Kind regards, Stephen Keriga | Rooms Division Manager.

AccorHotels certified review
Katherine M. Friends - 26/10/2017
« Absolutely fabulous. All staff we encountered were very friendly and provided wonderful service »

Services and staff were fantastic. Jeremiah our game driver provided a very special, wonderful experience. Joshua our room attendant took great care of us. It was an exceptional experience to stay at your property

Our hotel has responded to the review
Our hotel has responded to the review

Dear Katherine M., Thank you for taking the time out to share with us your feedback regarding your recent stay. We are very pleased to note that in your overall experience, we exceeded your expectations through the friendly service from our staff. We specifically delight in your compliments to our staff Jeremiah and Joshua who are happy to know that they made your stay special and a memorable one. Once again we appreciate your feedback as it will go a long way in motivating our colleagues to consistently offer exceptional services to our guests. We do hope that we will have the privilege to welcome you again here at Fairmont Mara Safari Club in the near future. Kind regards, Stephen Keriga | Rooms Division Manager

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