Hotel - Fairmont Mara Safari Club
Fairmont Hotel Fairmont Hotel

Fairmont Mara Safari Club

4.8/5 233 reviews
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  • The hotel has wifi WIFI/Internet Access
  • The hotel serves breakfast Breakfast
  • The hotel has a bar Bar
  • The hotel has a parking Parking
  • The hotel has a restaurant Restaurant
  • The hotel does not have air conditioning in rooms Air Conditioning
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Services in the hotel and nearby

Check-in from 12h00
Check out up to 10h00

Services and practical information

Paying
  • WIFI at the hotel
  • Private outdoor parking
  • Dry cleaning / Ironing
  • Gift shop/newspaper shop
  • Concierge

Leisure and activities

  • Pool
  • Massage

Catering

  • 1 restaurant(s)
  • 2 bar(s)
  • Room service
    • Hot meals
    • Cold snacks

Business services

  • 2 meeting room(s)
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Hotel location

Our rooms

  • 51 rooms

Our restaurants and bars

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Your meetings and events

4.8/5 AccorHotels Rating 233 reviews

Our guest reviews for Fairmont Mara Safari Club

100% genuine reviews from our guests

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Jena Solo - 12/09/2018 AccorHotels certified review
« Amazing Service, Excellent Location »

The service provided by your staff was exceptional. From Maureen and James meeting me at the airstrip, to Nyailte (spelling?) taking care of my room, to the excellent food and service from Ashley, I couldn't have been more pleased. Lokoko was amazing on the game drives - and Mike is young and enthusiastic, but will get better with time.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Jena, Thank you for taking the time to share with us your feedback regarding your stay at the Fairmont Mara Safari Club. We are happy to read that you had a great stay with us, and you enjoyed among others; the engaging services from our colleagues and our culinary offerings. We appreciate your kind words to Maureen, James, Ashley, Ntaiya, Lekoko and Mike who made your stay special and memorable. Once again thank you for sharing your experience, and look forward to welcoming you back in the near future. Sincerely, Stephen Keriga | Rooms Division Manager

Shelley C. Families - 12/09/2018 AccorHotels certified review
« This was an elegant, restful, exciting, once-in-a-lifetime experience. »

It was perfect from the time we arrived till the day we left. The hotel staff were extraordinary, and the safari guide was not only an expert in the animals, but was committed to giving us the very best experience possible.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Shelley, We very much appreciate your feedback regarding your stay at the Fairmont Mara Safari Club. We are delighted to read that you had a special and memorable stay with us and, you enjoyed among others; the engaging services from our colleagues more so our driver guides proficiency. Once again thank you for sharing your experience, and we hope we will have another opportunity to host you again in the near future. Sincerely, Stephen Keriga | Rooms Division Manager

Jase Families - 11/09/2018 AccorHotels certified review
« An absolutely amazing experience »

Safari

Our hotel has responded to the review
Our hotel has responded to the review

Dear Jase, We very much appreciate you sharing with us your experiences regarding your stay at the Fairmont Mara Safari Club. It was a great pleasure hosting you, and we look forward to welcoming you back in the near future. Sincerely, Stephen Keriga | Rooms Division Manager

Chris R. Couples - 07/09/2018 AccorHotels certified review
« Beautiful hotel and amazing service »

One of the great things about the Fairmont is the sense of exclusivity. The safari experience is above par and one of the few places where there will be more lions watching the safari vehicles and vehicles watching the lions

Our hotel has responded to the review
Our hotel has responded to the review

Dear Chris R., Thank you for taking the time to share with us your experiences regarding your stay at Fairmont Mara Safari Club. We are delighted to read that you had a special and memorable stay with us and, we hope we will have another opportunity to host you again in the near future. Sincerely, Stephen Keriga | Rooms Division Manager

Peter K. Couples - 31/08/2018 AccorHotels certified review
« Best weekend birthday getaway. »

From the reception and welcome by one Karong’a to our Safari driver Ruben with whom we got to see all big five in one day, I must say Fairmont Mara is just an experience on its own. The food, service and even surprise cake was very good. Definitely be back.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Peter K., We very much appreciate your feedback regarding your stay at the Fairmont Mara Safari Club. We are delighted to read that we exceeded your expectations and that we made your birthday weekend special and memorable. Once again thank you for sharing your experience with us and we look forward to welcoming you back soon. Regards, Stephen Keriga | Rooms Division Manager

Lea P. Families - 27/08/2018 AccorHotels certified review
« Exceptional service »

From the greeting at the airstrip to our final departure we were well taken care of - our Safari Guide/Driver Reuben was informative, respectful and kind; our waiter Brian was very attentive (he paid attention to small details and made us feel special), the food was always fresh (buffet style with many choices - Chef Paul was always checking in and making sure we were satisfied) and the accommodation (luxury tent with an amazing view of the hippos) was spectacular - we would not change a thing!

Our hotel has responded to the review
Our hotel has responded to the review

Dear Lea P., We very much appreciate your feedback regarding your stay at the Fairmont Mara Safari Club. We are delighted to read that you had a memorable stay with us and enjoyed among other, the welcome experience, our culinary offerings and the game drives. I will share your compliments with our team more especially Reuben, Chef Paul and Brian who are happy to read that they made your stay special and memorable. Thank you again for sharing your experience, and we look forward to hosting you in the near future. Sincerely, Stephen Keriga | Rooms Division Manager

Rajiv P. Families - 27/08/2018 AccorHotels certified review
« amazing as always »

we love mt kenya safari club. the orphanage is wonderful. the rooms and service is great

Our hotel has responded to the review
Our hotel has responded to the review

Dear Rajiv p., Thank you for taking time to share with us your feedback regarding your stay, at our sister property Fairmont Mount Kenya Safari Club. We are delighted to note that you had an amazing stay as always and we look forward to welcoming you back in the not so distant future. Sincerely, Stephen Keriga | Rooms Division Manger.

H. P. Families - 25/08/2018 AccorHotels certified review
« Naturally impressive. Service standard. »

I found the hotel service standard and not personal or acccomidating. No one is willing to go out of their way. Responses are appalling to standard requests let alone much needed requests. Marcus in restaurant was the most impressive and service oriented. Only one who remembered our name and greeted us personally.

Our hotel has responded to the review
Our hotel has responded to the review

Dear P. H., Thank you for taking the time to share with us your experience at the Fairmont Mara Safari Club. I regret to read that your experience did not meet your expectations; please allow me to express our sincerest apologies. At Fairmont, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we have taken the appropriate measures to address these service gaps and prevent future occurrence. I have shared your compliments with Macrus who is happy to have made your stay special. Once again, please accept our sincere apologies and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Stephen Keriga | Rooms Division Manager

Askia S. Families - 25/08/2018 AccorHotels certified review
« Amazing experience, both the staff and the resort were the best in the world. »

Everyone at the resort did everything they could to make our stay amazing. From the housekeeping to the drivers, the bartenders to the cooks, everyone wanted us to have a a great time and made it their mission to do so. If I had one quibble, it's that there is no food available between the main meals at the resort. Sometimes you get hungry at tea time for a snack. But other than that, everything was five star.

Our hotel has responded to the review
Our hotel has responded to the review

Dear S., Thank you for sharing with us your experiences regarding your stay at the Fairmont Mara Safari Club. We are happy to read that you had a great stay with us. We take pride in your compliments to our staff especially the housekeeping, bartenders and cooks who went out of their way to make your stay special and memorable. We have noted your feedback regarding snacks in between meals which we shall look into. Once again thank you for sharing your experience, and we hope we will have another opportunity to host you again in the near future. Regards, Stephen Keriga | Rooms Division Manager

Trixie Families - 24/08/2018 AccorHotels certified review
« A marvel of a place! »

We arrived at Fairmont and were immediately met by a warm, competent and outstanding staff. From top to bottom in every experience the customer service was among the best we’ve experienced (this includes decades of travel in the region and otherwise). The place is breathtaking. You dine overlooking hippos and crocodiles, watching monkeys climb trees across the river. The domiciles are individual units with beautiful interiors complete with all you would need (great showers, firm beds, comfy pillows). The pool is a good spot for a swim between taking the car out to the park to see the animals. The lodge is cozy and has a fire place which is a good spot for a drink (especially after a rain). The meals were divine. Each meal was buffet style and offered delicious options of all sorts from grilling out to fresh fruits. Our driver, Ruben, was spectacular, knowledgable, personable and really did all he could to make this special for us. I’m certain every travel feels special by the Fairmont staff because they are so good at what they do. When our 10 year-old daughter was sick, the entire staff knew and was concerned for her, offering to help in anyway. There is an on-site medic who was outstanding. When we asked to print pages (two dozen in total) they did so with ease. They assigned specific wait staff for us which made a personal touch. Our room was cleaned beautifully on a daily basis. And of course, Fairmont is situated in some of the most stunning land in the world, the Masai Mara. We saw 4 of the “big 5” and many more animals, but also realized it wasn’t just about finding animals, the land itself, the sky — it is all spectacular in its own right. Value is important to us and the Fairmont is high value in every way. We highly recommend it. Thank you one hundred times over to: Maureen who greeted us upon our arrival, Caroline at the front desk who accommodated our print-out needs, Joan, Dennis, Reuben, Samuel and Jackson who were attentive in so many ways during our stay, Charles the on-site doctor that so diligently cared over our daughter when she was sick, John at the pool who made sure we were well hydrated and protected from the sun, and David the evening bartender. The folks that run Fairmont truly make up so much of what is good and beautiful about this place.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Trixie, Thank you for taking the time out to share your experiences with us. We are very pleased to note that in your overall experience, we exceeded your expectations through the engaging service from our staff, comfortable tents, the dinning experience more so having lunch on the deck overlooking the Mara river, game drives and spending time by the fire place. We specifically delight in your compliments to Maureen, Caroline, Joan, Dennis, Reuben, Samuel, Jackson, Charles, John and David who are happy to know that they made your stay special and memorable. We were honored to host you, and we look forward to welcoming you back in the near future. Sincerely, Stephen Keriga | Rooms Division Manager.

Lizabeth T. Couples - 19/08/2018 AccorHotels certified review
« An amazing experience »

Beautiful staff, accommodation and setting

Our hotel has responded to the review
Our hotel has responded to the review

Dear Lizabeth, Thank you for taking the time to share with us your feedback regarding your recent stay with us. We are delighted to read that you had an amazing experience and that you enjoyed the services from our colleagues and our accommodation facilities. We are sorry to read that your dining experience did not meet your expectations; please allow me to express my sincerest apologies. At Fairmont, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address our communication gaps and prevent future occurrence. Once again we appreciate your feedback, and we hope we will have the privilege to welcome you again in the near future. Kind regards, Stephen Keriga | Rooms Division Manager

Sharita M. Families - 18/08/2018 AccorHotels certified review
« The best vacation I have ever been on, it will be impossible to top this experience! »

We felt like royalty staying with Fairmont, it was very personalized and every need was catered to. The best experience my family has ever had.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Sharita, We appreciate you taking the time to share with us you feedback regarding your recent stay at the Fairmont Mara Safari Club. It was a great pleasure hosting you and we are delighted to read that this was your best family vacation & that you had a special and memorable stay with us. Thank you again for sharing your experience, and we look forward to hosting you again in the near future. Kind regards, Stephen Keriga | Rooms Division Manager

Andrea Couples - 15/08/2018 AccorHotels certified review
« Amazing »

Staff amazing, tent was beautiful, and the game drive in savana was very good with Moses. Thank you for your hospitality. We’ll come back soon

Our hotel has responded to the review
Our hotel has responded to the review

Dear Andrea, We very much appreciate your feedback regarding your stay at the Fairmont Mara Safari Club. It was a great pleasure hosting you and we are happy to read that you had an amazing stay and you enjoyed among others; game drives with Moses, staying in our luxurious tents and the engaging services from our staff. Once again thank you for sharing your experience with us, and we look forward to welcoming you back in the near future. Kind regards, Stephen Keriga | Rooms Division Manager

C. Z. Friends - 15/08/2018 AccorHotels certified review
« unsatisfactory »

For a renowned hotel with five star rating, the food was not good, the dishes were served luke ward and had to ask the waiters to warm it. The Indian bread was served cold. Saving grace was break fast. Room service was terrible. We had four rooms and all complained of bad room service. The internet was the worst. Did not have access in rooms and the access that was provided in the lobby never worked. Not worth staying and would not recommend to others. I have stayed at many Fairmont group hotels and this was one of the worst. Even smaller hotels like Intrepid provide better food, service and internet in all rooms.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Z., Thank you for taking the time to share with us your experience at the Fairmont Mara Safari Club. I regret that your experience did not meet your expectations; please allow me to express our sincerest apologies. Your feedback is very important to us and I wish to assure you that we take all comments seriously and we will address these gaps consequently. Your feedback certainly allows us to continuously review the services we provide and help us to consistently deliver service excellence to our guests. Once again we appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Stephen Keriga | Rooms Division Manager

Anonymous Families - 15/08/2018 AccorHotels certified review
« Lovely setting, service, food and atmosphere. »

Part of the Me to We group.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Guest, Thank you for taking the time to share with us your experiences regarding your stay at the Fairmont Mara Safari Club. We are delighted to read that you had a wonderful stay with us and very much look forward to warmly welcoming you again in the near future. Regards, Stephen Keriga | Rooms Division Manager

Anonymous Friends - 08/08/2018 AccorHotels certified review
« Great to be back at Mara Safari Fairmont! »

The staff at Mara Fairmont know me, as I have brought many groups of visitors their way. They always treat us great, from the welcome at the gate to the tents & dining room. My group this time was equally impressed with the service we received. It was a full house, but we still had excellent service. Thank you to each one at Mara Fairmont!

Our hotel has responded to the review
Our hotel has responded to the review

Dear Guest, Thank you for taking time to share with us your feedback in regards to your recent stay with us. It was such a great honor hosting you & the group and we appreciate your continuous patronage to Fairmont Mara Safari Club. We are happy to read that your group had a great stay and that you enjoyed every bit of our facilities and services. Once again we appreciate your loyalty and, we await with pleasure the opportunity to welcome you again in the near future. Karibu Tena! Regards, Stephen Keriga | Rooms Division Manager

Angela P. Families - 02/08/2018 AccorHotels certified review
« Amazing Holiday »

From the moment we stepped off the aeroplane at Ngerende airstrip to the time we left the hotel, we had the most amazing time. The staff at Fairmont Mara Safari Club made our trip rememberable - nothing was too much trouble. The food were amazing attending to all our needs, our game drives were fantastic and we cannot wait to come back!

Our hotel has responded to the review
Our hotel has responded to the review

Dear Angela, We very much appreciate your feedback regarding your stay at the Fairmont Mara Safari Club. It was a great pleasure hosting you. We are delighted to read that you had an amazing holiday and enjoyed among others; the engaging services from our colleagues, game drives and our culinary offers. Once again thank you for sharing your experience, and we very much look forward to warmly welcoming you again in the near future. Sincerely, Stephen Keriga | Rooms Division Manager

Ibd Families - 31/07/2018 AccorHotels certified review
« Amazing service every day. »

Every person we encountered from Geoffrey our butler, Symon at every meal, Samuel our safari expert, Gerald at the bar and Charles the doctor genuinely cared that we had an amazing stay. As we were leaving, my 16 YO daughter said she couldn't imagine any place being able to top what she had just experienced.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Guest, We very much appreciate your feedback regarding your stay at the Fairmont Mara Safari Club. It was a great pleasure hosting you. We are delighted to read that you had a trip of a lifetime and enjoyed more especially the engaging services from our colleagues. I have shared your feedback with our team more especially Symon, Geoffrey, Samuel, Gerald and Charles, they are happy to read that they made your stay special and memorable. Once again thank you for sharing your experience, and we very much look forward to warmly welcoming back in the near future. Sincerely, Stephen Keriga | Rooms Division Manager

P. N. Families - 18/07/2018 AccorHotels certified review
« Wonderful »

Excellent

Our hotel has responded to the review
Our hotel has responded to the review

Dear P., Thank you for taking the time to share with us your experiences regarding your stay at the Fairmont Mara Safari Club. We are delighted to read that you had a wonderful stay with us and very much look forward to warmly welcoming you again in the near future. Sincerely, Stephen Keriga | Rooms Division Manager

Virginia S. Families - 12/07/2018 AccorHotels certified review
« Living in a Tent in Luxury »

Staying at the Fairmont was way beyond my expectations. The beds were so perfect and adding the heating pillow for my feet just was the icing on the cake. We had no trouble with insects and the bathrooms were so nice. I would add more light close to the shower room because it was very dark. The food was first class and John, our waiter, made sure we were treated like royalty.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Virginia, We very much appreciate your feedback regarding your stay at the Fairmont Mara Safari Club. It was a great pleasure hosting you. We are delighted to read that we exceeded your expectations and you enjoyed among others; the engaging services from John, our culinary offers and our accommodation facilities. Thank you for your feedback regrading the lighting in the shower area which we will look into. Once again thank you for sharing your experience, and we very much look forward to warmly welcoming you again in the near future. Sincerely, Stephen Keriga | Rooms Division Manager

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