Fairmont Mara Safari Club 5 stars

Customer review rating 4.8/5 348 reviews
Fairmont Mara Safari Club
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Fairmont Mara Safari Club provides a perfect base for visiting the Masai Mara, one of the world's richest wildlife reserves, and home to an astounding array of animals including zebras, cheetahs, wildebeests, gazelles and of course the "Big Five".

Services in the hotel and nearby

Check-in from 12h00

Check out up to 10h00

Paying

Services and practical information
  • WIFI at the hotel
  • Private outdoor parking
  • Dry cleaning / Ironing
  • Gift shop/newspaper shop
  • ConciergePaying
Leisure and activities
  • Pool
  • Massage
Catering
  • 1 restaurant(s)
  • 2 bar(s)
  • Room service
Business services
  • 2 meeting room(s)

Hotel location

Fairmont Mara Safari Club

Masai Mara National Reserve
PO Box 58581

aitong
kenya

Tel: +254202265555

Fax: (+254)202265555

Check-in from 12h00

Check out up to 10h00

  • By plane

    JOMO KENYATTA INTL AIRPORT At 25km / 15.53 miles

GPS :1.092444, 35.206291

Our accommodations

Riverfront Tent Queen

  • Max. number of persons: 2
  • Area: From 31

Riverfront Tent Queen Queen

  • Max. number of persons: 4
  • Area: From 31

Deluxe Riverfront Tent Queen

  • Max. number of persons: 2
  • Area: From 32

Riverfront Tent Twin

  • Max. number of persons: 3
  • Area: From 31

Our restaurants and bars

THE DINING ROOM

Type of cuisine: International

All day-dining restaurant with international and local cuisines made from local market ingredients.

Lunch

12:00 - 15:00

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Dinner

18:00 - 21:00

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

THE LOUNGE AND MAIN BAR

Photo non contractuelle / Strictly non binding

The lounge is in the main building. Sectioned off to create private seating areas the decor has a definitely African flavour with woven wall hangings and Masai artefacts. Hours of Operations: 10:00am - 11:00pm

POOL BAR

Photo non contractuelle / Strictly non binding

Located at the swimming pool the Pool Bar is a shaded area with bar stools set around the curved structure. Just off the bar weather permitting buffet lunches are served. Light snacks and outdoor lunches are served here.

Your meetings and events

Our meeting rooms

  • Number of meeting rooms: 2

  • Maximum size: 507

  • Maximum capacity: 540 people

  • Maximum banquet capacity: 36 people

Find out more

Our guest reviews for
Fairmont Mara Safari Club

100% genuine reviews from our guests

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AccorHotels Rating 4.8/5

348 reviews

Lovely

Customer review rating 4.8/5

Donna B. Couples - 03/10/2019 AccorHotels review

We loved our tent. The employees were very enjoyable as well.

Wonderful Safari Experience

Customer review rating 4.8/5

Susan M. Couples - 29/09/2019 AccorHotels review

We recently had a three night stay at Mara Safari Club at the end of a one month vacation to Dubai, South Africa, Zimbabwe and Kenya. Every destination had something unique to offer. Coming to the Mara Safari Club, we had already been out on 9 game drives but still found Mara Safari a new thrill. We had an excellent guide, Anthony, who I would highly recommend. By the luck of nature we were able to see lions and cheetahs (had not seen cheetahs at other locations) feasting on their kills, a zebra and a Thompson Gazelle, the circle of life that we had not seen up to this point. The plains were beautiful, also very different from what we had seen In Kruger and Sabi Sands in South Africa. At Mara Safari we stayed in a luxury tent (another new experience). Mara Safari, bedsides assigning a dedicated game guide, also assigned someone, Dennis, to see to our dining needs and the follow through was very appreciated. He knew what we wanted to drink by our second meal and also attended to us on a special deck dinner. Unfortunately I had gotten a respiratory virus and Dennis called the hotel clinician to help me, which was so appreciated. We also were able to get to know the man who took care of our tent, Joshua, as he brought us coffee every morning and further made the visit more personal. The concierge, Karong’a, corresponded with me before hand to plan our time and, since I was planning this on my own, helped me with the details, so appreciated. We were so glad that we were able to experience the Mara Safari Club which was the fourth property that offered game drives to us that month, and still was able to show us a unique and treasured experience. Our tent was 46.... con was that it was a long walk to the lodge..... pros were that we could be picked up and let off for drives near our tent, was very near where hippos congregated and also next to Hippo Corner where we had our private deck dinner. We were there mid September and weather was perfect. No signs of great migration as they had gone early this year. We still saw plenty of wildebeests who were staying back. We were told that if you wanted to see the migration, July and August would be better picks.

water supply is not good

Customer review rating 4.8/5

Vincent I. Couples - 26/09/2019 AccorHotels review

need to use bottle water for tooth brushing is not satisfied, no a la carte menu in dinner

Dear Vincent, Thank you for taking the time to review your recent stay with us. We regret to read that your experiences fell below expectations; please accept our sincere apologies. Your feedback is very important to us and I wish to assure you that we take all comments seriously and we will address these gaps consequently. We appreciate you sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Stephen Keriga | Rooms Division Manager.

Fantastic venue and service

Customer review rating 4.8/5

Sandra H. Friends - 18/09/2019 AccorHotels review

Loved the tent, the food was excellent and so was the server Bryan that was assigned to us.

Dear Sandra, Firstly we would like to thank you for the lovely review you shared following your recent visit to Fairmont Mara Safari Club and are delighted to read that we were able to match your holiday expectations. The Team and I are happy to note that you had a memorable stay and enjoyed among other; our tented accommodation, food and the engaging services from our colleagues more especially Brian who was your server. Again we very much appreciate your feedback and we look forward to welcoming you back in the near future. Sincerely, Stephen Keriga | Rooms Division Manager.

A lovely way to end our safari.

Customer review rating 4.8/5

Anonymous Couples - 17/09/2019 AccorHotels review

The accommodation was very different - nice to experience the Tent. The food was very good. We enjoyed the rustic setting complete with monkeys and mongeese.

Dear Deanna, We very much appreciate your comments following your recent stay at Fairmont Mara Safari Club. It is always a pleasure to receive such positive feedback and we are delighted to read that you had a great stay and enjoyed among other; the unique accommodation facilities and our food. Thank you again for sharing your experience and we look forward to warmly welcoming you again in the near future. Yours sincerely, Stephen Keriga | Rooms Division Manager

Consistently great attentive customer service

Customer review rating 4.8/5

Art J. Families - 13/09/2019 AccorHotels review

I received personal with the hotel that truly assist us in navigating the hotel.

Dear J., We appreciate you taking the time to share your experiences following your stay at the Fairmont Mara Safari Club. The team and I are delighted that you had a memorable stay with us and you enjoyed the engaging services from our colleagues. Again thank you for sharing your experience and we look forward to hosting you again in the near future. Sincerely, Stephen Keriga | Rooms Division Manager

Another fabulous time at Fairmont Mara Safari Club

Customer review rating 4.8/5

Robyn Friends - 12/09/2019 AccorHotels review

The staff know me and welcome not only me, but all my visitors with warmth and great service!

Dear Robyn, First of all we would like to express our sincerest gratitude for your trust and loyalty to Fairmont Mara Safari Club for you and your visitors holidays, it is indeed a great source of satisfaction to read that once again you had a fabulous stay with us. Once again thank you for sharing your experience and we look forward to warmly welcoming you back in the near future. Sincerely, Stephen Keriga | Rooms Division Manager

Amazing experience!!!

Customer review rating 4.8/5

J K. Friends - 11/09/2019 AccorHotels review

I absolutely loved this place and plan to return sometime in the future! It was glamping so don't expect to rough it too much lol. The food was buffet and good. The safari and driver were fantastic! You see the animals right out of the gate, literally. The only complaints I heard, which are not mine, were that several friends I traveled with said their showers fluctuated temperatures dramatically. I did not have this problem. Another was the food selection. I thought the food was great for safari. If you are wanting five star eating, then I'd stick to urban areas and probably safari is not for you lol.

Dear K., We very much appreciate your feedback regarding your stay at the Fairmont Mara Safari Club. We are delighted to read that you had an amazing experience and you enjoyed among other; game drives, our accommodation facilities, and our food. We have noted your feedback regarding the shower water temperature and rest assured that we will duly have it addressed. Once again thank you for sharing your experience and we look forward to warmly welcoming you back in the near future. Sincerely, Stephen Keriga | Rooms Division Manager

Best Trip of my life

Customer review rating 4.8/5

Susan W. Friends - 11/09/2019 AccorHotels review

Everything was wonderful, food, service, game drives. Staff gives individualized attention.

Dear Susan, We appreciate you taking the time to share with us your feedback following your stay at the Fairmont Mara Safari Club. The team and I are delighted to read that this was the best trip of your life and you enjoyed among other; culinary offers, game drives, and the personalised services from our colleagues. Once again thank you for sharing your experience, and we look forward to welcoming you back in the not too distant future. Regards, Stephen Keriga | Rooms Division Manager

Tranquil, Relaxing and blissful and Amazing Game drives!

Customer review rating 4.8/5

John K. Families - 06/09/2019 AccorHotels review

tranquil, Relaxing and blissful, amazing game drives and kids had fun! We cannot forget the Birthday surprise to Joy and Jolyne - We were humbled and forever grateful! We enjoyed great hospitality and service from all the staff! and of course great food!

Great experience

Customer review rating 4.8/5

Dipak Couples - 30/08/2019 AccorHotels review

Great location on Mara river, near the company of noisy hippos. Nice service.

Dear Dipak, Thank you for taking the time to share with us your feedback following your recent stay at Fairmont Mara Safari Club. We are delighted to note that you had a great experience, and you enjoyed among others; our perfect location along the Mara river and the engaging services from our staff. We look forward to welcoming you back in the near future. Sincerely, Stephen Keriga | Rooms Division Manager

Family vacation

Customer review rating 4.8/5

Richard R. Families - 26/08/2019 AccorHotels review

Excellent

Dear Richard, Thank you for taking the time to share with us your feedback following your stay with us. We are delighted to read that you had a memorable experience and we very much look forward to warmly welcoming you again in the near future. Sincerely, Stephen Keriga | Rooms Division Manager

Amazing stay!

Customer review rating 4.8/5

Shelby B. Families - 22/08/2019 AccorHotels review

We had an amazing stay at the Fairmont! Everyone was very attentive to all our needs - Amos, our room attendant, John, our host at eating times, and especially Joseph, our driver, who took extra care with our son who had recently broken his arm. The accommodations, food, and safari were all excellent.

Dear Shelby, We very much appreciate your feedback following your stay at the Fairmont Mara Safari Club. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously offer engaging services. Thank you again for sharing your experience, and we look forward to welcoming you back soon. Sincerely, Stephen Keriga | Rooms Division Manager

Excellent service and beautiful location despite being outside Masai Mara Park

Customer review rating 4.8/5

Pablo Families - 22/08/2019 AccorHotels review

The service provided especially by the tent attendant and waiter at the dinning room was prompt, personalized, and excellent. Samuel at our tent and Danson at the dinning room were excellent, so excellent we still recall their names. The tents are splendid and immaculate. I suffer from asthma and allergies and I had no troubles.

Dear Pablo, We very much appreciate you taking the time to share with us your feedback following your stay at Fairmont Mara Safari Club. It was a great pleasure hosting you and we are delighted to read that you had an incredible stay and you enjoyed among others; staying in our luxurious tents and the engaging services from our colleagues. Once again thank you for sharing your experience with us, and we look forward to welcoming you back in the near future. Kind regards, Stephen Keriga | Rooms Division Manager

Excellent hotel, excellent service, excellent game drives, great food selection

Customer review rating 4.8/5

David M. Families - 19/08/2019 AccorHotels review

Travel a lot and it’s didn’t disappoint.

Dear David, Thank you for making Fairmont Mara Safari Club your choice hotel on this occasion and for your very kind recommendation to the travel community, this positive feedback keeps us motivated to encounter the compliance of our demanding quality standards. Once more we thank you for sharing your experience with us and look forward to serving you again soon. Sincerely, Stephen Keriga | Rooms Division Manager

Fantastic Safari experience

Customer review rating 4.8/5

Tim Families - 18/08/2019 AccorHotels review

From being met on the local airstrip with cold towels and fresh juice to the attention to detail from the safari guides and the hotel staff nothing could have been done more to allow us to enjoy our stay in the Masai Mara. The location of the hotel bordered on 3 sides by the Mara river is spectacular. The resident hippos, monkeys and crocodiles make for an interesting and exciting viewing experience when in the hotel. The location in the game reserve with immediate access to wildlife and tour guides who intuitively knew where to take you daily meant that we saw new and interesting sights daily. I would certainly recommend the Fairmont Masai Safari Club to all who want that authentic safari experience with a little extra.

Dear Timothy, We very much appreciate you taking the time to share with us your feedback following your recent stay at the Fairmont Mara Safari Club. It was a great pleasure hosting you and we are delighted to read that you enjoyed among other, the welcome experience at the airstrip, view of the river from the tents, game drives, and the engaging services from our staff. Thank you again for sharing your experience, and we look forward to hosting you again in the near future. Kind regards, Stephen Keriga | Rooms Division Manager

Loved our stay at the Fairmont, hard time getting the flights booked

Customer review rating 4.8/5

Jen Families - 15/08/2019 AccorHotels review

The actual stay at the Fairmont was simply marvelous. We loved the property, our wonderful driver (LeKoco) and our truly delightful server (Dennis). They really made our stay so special and we miss them! The accommodations were great, the pool was nice to have, and the food was good. I cant wait to go back someday. I do want to call out what a major problem we had getting flights booked. Our confirmation made it clear we should ask the hotel to do the Nairobi to Fairmont landing strip flight bookings. They literally didnt respond to my emails or calls for months. I eventually tracked down the GM via LinkedIn as I was starting to panic. And in fact, by the time they responded, the flights we needed were booked such that we wouldnt make our connection in Nairobi (costing us $1000 USD). It was tremendously stressful and not what I would expect from a Fairmont.

Dear Jen, Thank you for taking the time to share with us your experiences regarding your recent stay with us. We are pleased to read that you enjoyed among others; the game drives with Lekoko and the engaging services from Dennis. We regret to read of your experience regarding the flight booking that fell below expectations; please accept our sincere apologies. I wish to assure you that we have taken the necessary corrective measures to address these gaps consequently. We greatly value and appreciate your feedback, and we looking forward to warmly welcome you again to The Fairmont Mara Safari Club in the near future. Sincerely, Stephen Keriga | Rooms Division Manager

An amazing wonderful experience

Customer review rating 4.8/5

Anonymous Friends - 09/08/2019 AccorHotels review

I love staying at Mara Fairmont. Staff call me by name and service is excellent!

Dear Robyn, We first would like to thank you for making Fairmont Mara Safari Club your preferred choice for your holidays in the Mara, it is always a pleasure to welcome back our most loyal guests year after year. We are delighted to note that you had a wonderful & memorable stay with us. Thank you again for sharing your experience, and we look forward to welcoming you back soon. Sincerely, Stephen Keriga | Rooms Division Manager

Great

Customer review rating 4.8/5

Nata Friends - 01/08/2019 AccorHotels review

Loved it!

Dear Nata, Thank you for taking the time to share with us your experiences following your recent stay at Fairmont Mara Safari Club. We are delighted to read that you enjoyed your stay with us and very much look forward to warmly welcoming you again in the near future. Yours sincerely, Stephen Keriga | Rooms Division Manager
Customer review rating 4.8/5

Beverley H. Friends - 31/07/2019 AccorHotels review

Rooms were amazing staff were perfect location was incredible

Dear Beverley, We very much appreciate your feedback regarding your stay at the Fairmont Mara Safari Club. It was a great honour hosting you and we happy read that you enjoyed among others; staying in our tents, location and the engaging services from our Heartists. Thank you again for sharing your experience, and we very much look forward to warmly welcoming you again in the near future. Sincerely, Stephen Keriga | Rooms Division Manager
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