Hotel - Fairmont Mara Safari Club
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Fairmont Hotel

Fairmont Mara Safari Club

Masai Mara National Reserve  PO Box 58581 
  AITONG
KENYA

Based on 111 reviews
AccorHotels Rating Based on 111 reviews
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Check-in from 12h00
Check out up to 10h00
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Services in the hotel and nearby

  • WIFI at the hotel
  • Private outdoor parking
  • Pool
  • Dry cleaning / Ironing
  • Gift shop/newspaper shop
  • 1 restaurant(s)

Services and practical information

  • WIFI at the hotel
  • Private outdoor parking
  • Dry cleaning / Ironing
  • Gift shop/newspaper shop

Leisure and activities

  • Pool

Catering

  • 1 restaurant(s)
  • 2 bar(s)
  • Room service
    • Hot meals
    • Cold snacks

Business services

  • 2 meeting room(s)
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Hotel location

Our rooms

  • 51 rooms

Our restaurants and bars

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Your meetings and events

4.8/5 AccorHotels Rating Based on 111 reviews

Our guest reviews for Fairmont Mara Safari Club

100% genuine reviews from our guests

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AccorHotels certified review
Debbie T. Families - 09/08/2017
« Fantastic as usual »

This was our third visit to the Fairmont Mara Safari Club and we had a wonderful time again. We love the setting, the tents, the food and the game drives. We were very impressed all round and hope to return a fourth time.

AccorHotels certified review
Alina C. Couples - 26/07/2017
« Excelent hotel, personalized attention and fantastic game drives! »

We had an amazing time, our game driver Kip was fantastic. Made the whole experience so much better. As did his understudy Mike. Meals were very good l, although a bit repetitive after a few days.

AccorHotels certified review
Helene B. A. M. M. Couples - 26/07/2017
« Beyond our 'wildest' expectations!! »

My husband and I recently stayed at the Masai Mara Safari Club 7/11-7/14. The magic began when we were picked up at the landing strip by Reuben and the team. We learned that Reuben would be our guide for the game drives for the next few days and boy did he show us Kenya!! He was knowledgable and helped us catch some amazing pictures of nature in action. We saw the Big 5 within 3 game drives and we even attempted to see the Wildebeest migration (which they were delayed and nowhere in sight) but we had an amazing trip to and in the reserve. Our 'tent' accomodations were fantastic, bed comfortable and quite a unique honeymoon destination! Geoffrey saw to it that we had our wake up calls (the hippos in the river helped too-which we loved) and morning coffee before the game drives. Ziph was our very efficient waiter for meals and always greeted us with a smile and went out of his way to make sure we had best seat in the house! We chatted to Caleeb who showed us around the property and pointed out our first croc sighting in the river below.... I would highly recommend the Fairmont Safari Club to anyone - families included!

AccorHotels certified review
Anonymous Families - 21/07/2017
« Good »

I found the customer service exception, but didn't like being nickel and dimed for things like buying water at dinner or the surprise conservation fee at the end of my stay. The rooms are very expensive and should include this. So I walked away feeling like I was overcharged.

AccorHotels certified review
Lotfi A. B. B. Families - 19/07/2017
« Spectacular safari experience. »

Our visit was very exciting, in a very warm and pleasant atmosphere. The staff were very accommodating, they did every thing in there power to make sure the guests felt welcome and comfortable. The service was excellent.

AccorHotels certified review
*********** Business - 13/07/2017
« Satisfactory.  »

It was all good but come check out on the last morning, it was just a shamble; a receptionist telling me that the computers have an issue and yet there was a queue of guests waiting to check out??? Take to note that this IS NOT the first time I'm experiencing this.

AccorHotels certified review
Cindy Friends - 13/07/2017
« As always, a wonderful, relaxing, welcoming, enjoyable place to stay! »

The staff were wonderful, as always. We absolutely love coming to Mara Safari and will continue to do so as long as we can!! The place is beautiful, comfortable and relaxing.

AccorHotels certified review
Anonymous Couples - 06/07/2017
« A place to remember »

All I can remember is the warmth and kindness of the staff, the hippos, baboons hanging out in the morning (a natural alarm clock!) and what a wonderful experience we had.

AccorHotels certified review
David S. Friends - 29/06/2017
« The perfect holidays »

Everything was perfect, from the arrival to the departure, the staff is very friendly and useful. We felt like home thanks to the customized experience including local food and safaris all day long. I would love to come back at some point in the future. Thank you

AccorHotels certified review
Les N. Families - 22/06/2017
« Staff was exceptional »

Staff was very attentive and paid special attention to my grandchildren which was appreciated. The tents were lovely. The beds were a little hard but I had no trouble sleeping after busy days. Food was good but not excellent. The breakfast buffets were great. The bush dinner was exceptional. The pool was cold. Needed to be heated. Noone could go in for very long.

AccorHotels certified review
Donna Friends - 22/06/2017
« The staff were amazing. »

We loved the personal touch of the staff knowing our names and were always very welcoming. Food was amazing, rooms were great, game drives fantastic. We loved that we had the same driver throughout our stay. Well done! We will be back.

AccorHotels certified review
Anonymous Friends - 19/06/2017
« Accommodations good - food, not so much »

Accommodations were good, the food not so much. Safari was ok.

AccorHotels certified review
Anonymous Couples - 15/06/2017
« principal, Rift Valley Academy, Kijabe »

We had a great time. The facility was lovely, the accommodations were very tasteful and the staff was extremely friendly.

AccorHotels certified review
Bakul S. Friends - 15/06/2017
« Excellent Resort Delicious Meal Superb location  »

Everything was excellent what pinch was you are charging for everything you wish to do ! When you are charging lavishly then some of it must be complimentary

AccorHotels certified review
Ladeisha Friends - 15/06/2017
« Wonderful, magical and luxurious experience. »

We travel to the Mara a lot and this was our first time in a conservancy and our first time at Fairmont. We found the tents to be beautiful, with lots of luxurious little details. The food in the restaurant was great, and the game drives were a delight. We only had one unfortunate experience during check out - when we checked out the person who aided us was very rude. My husband and I were sitting at the desk together and his card did not work on the first try. I suggested we try another machine before swiping again (because this happens in Nairobi a lot where the machine or the network has a small glitch but then 'works' again and you are charged twice). The person who was helping us rudely said there is no point in trying another machine (there were 3 behind him). So he swiped my husband's card again and it still didn't work. Then my husband suggested another machine and the person very enthusiastically agreed. The card worked with the other machine (although my husband was charged twice, like I suspected it would happen) and it was all fine. After such a beautiful experience in a marvelous place with lots of amazing staff, it was such a pity to experience such a sexist and misogynistic event. I never would have expected it at Fairmont.

AccorHotels certified review
Natalia P. Couples - 14/06/2017
« Amazing Safari Experience! »

Wonderful! All staff, especially Henry (our Safari driver), Nytalia (room attendant), and Walter (waiter) made our stay exceptional. Food was amazing, especially after we were given a tour of the resorts private, organic garden. Tents were luxurious! We especially loved the outdoor shower. We had a wonderful time relaxing at the pool and walking around to find the hippos and monkeys. The highlight of our stay was the daily Safari drives. Henry was extremely knowledgeable and always made sure that we got amazing pictures of the animals. I cannot say enough about the hospitality of the Kenyan people. We had a phenomenal vacation and cannot wait to return one day!

AccorHotels certified review
Ryan A. Couples - 13/06/2017
« The accommodations and safari experience were excellent and we have already recommended it to friends. »

Our stay experience was very good and we enjoyed the Fairmont facilities and the staff. In particular, our safari guide Evans provided excellent service and was one of our favorites. The food was very good and the daily safari experiences were excellent.

AccorHotels certified review
Ms. P. N. Business - 12/06/2017
« The reception from all staff was very warm. »

It was an amazing experience and I enjoyed the tented camps. The first night was a bit scary with the sound of the hippos but all the same it was an adventure. I would go back anytime I have a chance. I loved being woken up with coffee before the morning game drive and the four wheel cars with open windows made it more interesting. However, I think there should be more facilities such as the Jacuzzi, Steam Bath, Sauna, Squash a gym and also a baby pool. The size of the pool is small so when you find even 5 people one would not swim because of congestion. Also introduce some activities for children. I believe addition of these activities will bring more tourism because one can now comfortably go with children or even come on holiday with girlfriends. Kindly also put WI-fi and phones in the room. When one needed something from the reception, one had to get out of the room and go to request it physically.

AccorHotels certified review
Jacqueline Families - 12/06/2017
« Beautiful Well Maintained Property »

Beautiful hotel, great knowledgeable and friendly staff and average food.

AccorHotels certified review
Wh Couples - 11/06/2017
« Great Stay »

The stay was excellent. The staff extremely friendly and helpful.

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