Hotel - Fairmont Mara Safari Club
Fairmont Hotel Fairmont Hotel

Fairmont Mara Safari Club

4.8/5 265 reviews
See on a map
  • The hotel has wifi WIFI/Internet Access
  • The hotel serves breakfast Breakfast
  • The hotel has a bar Bar
  • The hotel has a parking Parking
  • The hotel has a restaurant Restaurant
  • The hotel does not have air conditioning in rooms Air Conditioning
See rates
Best price guarantee How it works?
From
From 473.00 USD Non member rate
From 425.70 USD Member's rate Members’ Rate, join while you book
10.00P
Up to {{amount}}% extra off
Members’ Rate, join while you book
See rates

Services in the hotel and nearby

Check-in from 12h00
Check out up to 10h00

Services and practical information

Paying
  • WIFI at the hotel
  • Private outdoor parking
  • Dry cleaning / Ironing
  • Gift shop/newspaper shop
  • Concierge

Leisure and activities

  • Pool
  • Massage

Catering

  • 1 restaurant(s)
  • 2 bar(s)
  • Room service
    • Hot meals
    • Cold snacks

Business services

  • 2 meeting room(s)
See all services

Hotel location

Our rooms

  • 51 rooms

Our restaurants and bars

See all our bars
See all our restaurants and bars

Your meetings and events

4.8/5 AccorHotels Rating 265 reviews

Our guest reviews for Fairmont Mara Safari Club

100% genuine reviews from our guests

Find out more
Wambui M. Families - 09/01/2019 AccorHotels certified review
« Amazing people, restful adventure »

The happiest encounter with staff who are totally committed to make guests comfortable. Your biggest investment is your people. Everything else is an add on. I have not come across such teamwork and honest interest in the hospitality industry. Wambugu at the pool deck, David the enthusiastic Maasai who fetched us from some place, Mumbi, our Waitress and John her supervisor, Joshua in house keeping, ooh my....this team is a jewel

Keith D. Families - 04/01/2019 AccorHotels certified review
« Property and service is not up to normal fairmont standards. »

Stay was fine. Not exceptional. Food was mediocre. Service was mediocre. Lodging was a nice experience.

Brian Couples - 04/01/2019 AccorHotels certified review
« New year Safari »

The service and people are amazing. The tents are great and the outdoor shower is worth it. The food was good.

Ian R. Couples - 03/01/2019 AccorHotels certified review
« MR IAN R. »

Wonderful location, service and staff. !

Rieke Families - 31/12/2018 AccorHotels certified review
« 100% Satisfaction »

The stay at Faimont was a once-in-a-lifetime experience and it exceeded all my expectations. If you would ask me what to impove-I'm not lying there is nothing more I could have asked for. The tent was extraordinary, the Safari was amazing and the guide, Jeremiah, was very knowledgeable, experience and funny! The staff was very helpful and experienced and the hotel itself 5*****. I would recommend it to everyone!

Chip G. Families - 23/12/2018 AccorHotels certified review
« It was fabulous! »

Amazing! The people here are so nice and we had so much fun. We totally reccommend it.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Guest, We very much appreciate your feedback regarding your stay at the Fairmont Mara Safari Club. It was a pleasure hosting you and we appreciate you sharing your experience with us. Sincerely, Stephen Keriga | Rooms Division Manager

P. Couples - 19/12/2018 AccorHotels certified review
« Good Enough »

This was our fifth Safari, but our first in Kenya. We decided to join a small tour to get a taste of the country and the operator booked both the Fairmont Norfolk and the Mara Safari Club. In both locations the management was indifferent. The properties were very good, but often we encountered small annoyances that reflected management that wasn't fully engaged.

Our hotel has responded to the review
Our hotel has responded to the review

Dear P., Thank you for taking the time to review your recent stay with us. I regret to read that your experiences fell below expectations; please accept my sincere apologies. Your feedback is very important to us and I wish to assure you that we will address these gaps consequently. Your feedback certainly allows us to continuously review the services we provide and help us to consistently deliver service excellence to our guests. Once again we appreciate you sharing your concerns, and it is our hope that you will give us the opportunity to serve you better in the near future. Sincerely, Stephen Keriga | Rooms Division Manager

Chris D. Couples - 10/12/2018 AccorHotels certified review

Incredible second time experience at the Fairmont Masai Mara. We enjoyed Henry being our guide / driver also for the second time. Henry really went the extra mile to locate the more elusive animals. All the staff are so friendly, (special mention to Dennis, Peter and Godfrey). The food was exceptional (better than we remembered) and out tent was so comfortable, and loved the outdoor shower. I recommend this camp to everyone! Thank you to the staff at the Fairmont for making this experience so memorable, it was a magical six day stay.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Chris, Thank you for taking the time to share with us your feedback regarding your stay at the Fairmont Mara Safari Club. We are delighted to read that it was your return visit and you had an incredible stay and you enjoyed among other our engaging services, outstanding game drives and our culinary offers. Once again we appreciate you sharing your experiences with us and we hope to welcome you back in the near future. Regards, Stephen Keriga | Rooms Division Manager

Dave Couples - 13/11/2018 AccorHotels certified review
« Our expectations were exceeded with the Fairmont Mara Safari Club! »

We had a wonderful stay and appreciated the kind and attentive service, great food and drink and educational safaris. Our guide Evans was exceptional, the bartender, server, pool and room attendant all friendly and wanting to please. We lucked out with great weather and found the whole experience relaxing and memorable.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Dave, Thank you for taking the time to share with us your experiences regarding your stay at Fairmont Mara Safari Club. We are delighted to read that we exceeded your expectations and you enjoyed among others; the engaging services from our colleagues, our culinary offers and the safari experiences. Once again thank you for sharing your experience, and we hope we will have another opportunity to host you again in the near future. Sincerely, Stephen Keriga | Rooms Division Manager

Anonymous Solo - 27/10/2018 AccorHotels certified review
« Loved every minute »

The luxury tents were fun and comfortable, with the bonus of listening to hippos grunt and splash in the evening. The early morning wake up hit chocolate was a treat. The safari drives were fantastic—we saw everything but a leopard, all very close up. We saw 24 lions (two big prides). Our guides were good. The food was fantastic. Really, I couldn’t have been more pleased with my stay.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Guest, We appreciate you taking the time to share with us your feedback regarding your stay at the Fairmont Mara Safari Club. It was indeed a great pleasure hosting you. We are delighted to read that you had a great stay and you enjoyed among other; the safari experience, our culinary offers, the wake up call with hot chocolate and staying in our luxurious tents. Once again thank you for sharing your experience, and we hope we will have another opportunity to host you again in the near future. Regards, Stephen Keriga | Rooms Division Manager

Abdi D. Friends - 27/10/2018 AccorHotels certified review
« A nice weekend break at the Mara »

I always like staying at the Mara Safari Club. The staff are experienced and passionate about their work. The game drive is best as they ensure to locate the big five. I shared the jeep with a small group of American Tourists and we all enjoyed the experience. The facility is very good and the restaurant served good meals despite the low season.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Abdi, We very much appreciate your feedback regarding your stay at the Fairmont Mara Safari Club. It is always a pleasure hosting you, and we are happy to read that you enjoyed among others; the game drives, engaging services from our colleagues and the dinning experience. Thank you again for sharing your experience, and we look forward to welcoming you back soon. Sincerely, Stephen Keriga | Rooms Division Manager

Mollyp Couples - 23/10/2018 AccorHotels certified review
« Wonderful experience! »

I enjoyed my stay at Fairmont so much! I've been working in Kenya for the past 3 months and my 4 days at Fairmont were a much needed vacation. We saw so many amazing animals and our safari drivers were friendly and informative. They made sure we saw everything we could. Our rooms were beautiful and the beds were very comfortable. The food was excellent and the staff was wonderful. I would recommend Fairmont to anyone looking to go on safari.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Guest, We appreciate you taking the time to share with us your feedback regarding your stay at the Fairmont Mara Safari Club. It was indeed a great pleasure hosting you. We are delighted to read that you had a great stay and you enjoyed among other; the safari experience, our culinary offers, the engaging services from our colleagues and staying in our luxurious tents. Once again thank you for sharing your experience, and we hope we will have another opportunity to host you again in the near future. Regards, Stephen Keriga | Rooms Division Manager

Nobu S. Couples - 21/10/2018 AccorHotels certified review
« Excellent hotel and facily »

Nice room and decor

Our hotel has responded to the review
Our hotel has responded to the review

Dear Guest, Thank you for taking the time to share with us your experiences regarding your stay at Fairmont Mara Safari Club. We are delighted you enjoyed your stay with us and very much look forward to warmly welcoming you again soon. Kind regards, Stephen Keriga | Rooms Division Manager

Isobel G. Friends - 09/10/2018 AccorHotels certified review
« Fantastic treated like The Queen »

Treated like The Queen. Ruben was brilliant searching for the leopard !

Our hotel has responded to the review
Our hotel has responded to the review

Dear Isobel, We very much appreciate your feedback regarding your stay at the Fairmont Mara Safari Club. We are happy to read that you had a memorable experience and I will share your compliments with Reuben. Thank you again for sharing your experience and we look forward to welcoming you back in the near future. Sincerely, Stephen Keriga | Rooms Division Manager

Marc Couples - 08/10/2018 AccorHotels certified review
« Experience at Fairmont »

It was brilliant. It was our honeymoon and everyone was so helpful. From Wilson our driver who put in extra effort finding amazing sightings, to Dennis serving us at dinner. My wife cannot have gluten and the staff in kitchen went to extra effort always looking for her to have something to enjoy. Wilfred and other management staff were great. Overall we were very happy and want to say a big thank you.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Marc, Thank you for taking time to review your stay at the Fairmont Mara Safari Club. We are delighted to read that you had a memorable stay and you enjoyed among others the engaging services from our colleagues, game drives and the special attention given to your wife's dietary requirements. We appreciate your special compliments to our staff more especially Wilson, Wilfred, Dennis and the culinary team who ensured that you had a memorable honeymoon. Thank you again for sharing your experience, and we look forward to hosting you again in the near future. Sincerely, Stephen Keriga | Rooms Division Manager

Usa P. Couples - 04/10/2018 AccorHotels certified review
« Fabulous. »

Great food, super safari experience with Wilson, and highly sttentive staff at the hotel.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Guest, We very much appreciate your comments regarding your stay at the Fairmont Mara Safari Club. We are delighted to read that you enjoyed our culinary offerings, safari experience and the engaging services from our colleagues more especially Wilson. Thank you again for sharing your experience, and we hope your next visit will be as fabulous as the previous one. Sincerely, Stephen Keriga | Rooms Division Manager

Cheryl P. Friends - 24/09/2018 AccorHotels certified review
« Fabulous Safari experience! »

Great sense of arrival, accommodations, great food, great staff!

Our hotel has responded to the review
Our hotel has responded to the review

Dear Cheryl, We appreciate you taking the time to share with us your feedback regarding your stay at the Fairmont Mara Safari Club. It was indeed a great pleasure hosting you. We are delighted to read that you had a great stay and you enjoyed staying in our tents, the welcome experience, our culinary offers and the engaging services from our colleagues. Once again thank you for sharing your experience, and we hope we will have another opportunity to host you again in the near future. Regards, Stephen Keriga | Rooms Division Manager

Pierre S. Couples - 24/09/2018 AccorHotels certified review
« Anniversary Safari holiday »

From the greeting we received upon arrival at the airport, to our departure the whole experience was as expected. The tented room overlooking the river with its hippos was amazing. The main building was set up to be inviting. The meals were well prepared, appetizing, plentiful and varied. We were assisted by Joan who made certain that our wishes were taken care off even going out of her way to get special little items to make our stay comfortable. The daily safari was well organized under the stewardship of Allan who understood my photographic aspirations and insured we were always well positioned for that great photo ops. My wife had a small medical issue which was promptly attended to and she was provided with appropriate medication.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Pierre, We very much appreciate your feedback regarding your stay at the Fairmont Mara Safari Club. We are delighted to read that you had a great stay and you enjoyed among others: the welcome experience, staying in our tents overlooking the Mara river, our culinary offers, game drives and the engaging services from our colleagues. We appreciate your compliments on behalf of our colleagues more especially Joan and Allan, who are happy to read that they made your stay special and memorable. Once again thank you for sharing your experience, and we hope we will have another opportunity to host you again in the near future. Regards, Stephen Keriga | Rooms Division Manager

Anonymous Families - 22/09/2018 AccorHotels certified review
« Excellent care, relaxing adventure on Safari »

The service was very thorough. The staff took extra care to make sure that we felt welcome and enjoyed our stay.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Guest, Thank you for taking the time to share with us your experience regarding your stay at Fairmont Mara Safari Club. We are delighted you enjoyed your stay with us and we look forward to welcoming you again in the near future. Sincerely, Stephen Keriga | Rooms Division Manager

Kristen S. Friends - 21/09/2018 AccorHotels certified review
« So relaxing, welcoming, and beautiful. »

All of the staff were incredibly kind, considerate, and helpful. The early morning wake-up calls were made bright and cheerful with a friendly face and a cup of hot coffee! No matter where we went, everyone was very kind and made us feel so welcome. The facilities and grounds were beautiful and well-maintained.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Kristen, Thank you for taking the time to share with us your feedback regarding your stay at the Fairmont Mara Safari Club. We are delighted that you had a memorable stay with us and enjoyed among other, the engaging services from our colleagues, the wakeup call service with coffee and the facility upkeep. It is always a pleasure receiving such positive feedback and I am delighted to share your kind comments and compliments with all our colleagues Once again thank you for sharing your experience, and we hope we will have another opportunity to host you again in the near future. Regards, Stephen Keriga | Rooms Division Manager

Our most recent 20 reviews
See more reviews

Web-users rating

Other web-users rate our hotel

Book this hotel
From
From 473.00 USD Non member rate
From 425.70 USD Member's rate Members’ Rate, join while you book
10.00P
Up to {{amount}}% extra off
Members’ Rate, join while you book
Best price guarantee How it works?
Not participating hotel As a {{fidelityCard}} member Free: become a member Le Club AccorHotels

When making a booking at this hotel:

  • I earn Status & Rewards points
  • I do not earn points
  • I can easily convert my HuaZhu Rewards points into Le Club AccorHotels points (and vice versa)
  • I can use my Rewards points
  • I cannot use my points
  • I benefit from {{fidelityCard}} advantages
  • I benefit from advantages
  • I do not benefit from advantages
  • I can take advantage of the Members' rate
  • I cannot take advantage of the Members' rate
See rates