Hotel - Fairmont Mara Safari Club
Fairmont Hotel Fairmont Hotel

Fairmont Mara Safari Club

4.8/5 205 reviews
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  • The hotel has wifi WIFI/Internet Access
  • The hotel serves breakfast Breakfast
  • The hotel has a bar Bar
  • The hotel has a parking Parking
  • The hotel has a restaurant Restaurant
  • The hotel does not have air conditioning in rooms Air Conditioning
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Services in the hotel and nearby

Check-in from 12h00
Check out up to 10h00

Services and practical information

Paying
  • WiFi at the hotel
  • Private outdoor parking
  • Dry cleaning / Ironing
  • Gift shop/newspaper shop
  • Concierge

Leisure and activities

  • Pool
  • Massage

Catering

  • 1 restaurant(s)
  • 2 bar(s)
  • Room service
    • Hot meals
    • Cold snacks

Business services

  • 2 meeting room(s)
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Hotel location

Our rooms

  • 51 rooms

Our restaurants and bars

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4.8/5 AccorHotels Rating 205 reviews

Our guest reviews for Fairmont Mara Safari Club

100% genuine reviews from our guests

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Virginia S. Families - 12/07/2018 AccorHotels certified review
« Living in a Tent in Luxury »

Staying at the Fairmont was way beyond my expectations. The beds were so perfect and adding the heating pillow for my feet just was the icing on the cake. We had no trouble with insects and the bathrooms were so nice. I would add more light close to the shower room because it was very dark. The food was first class and John, our waiter, made sure we were treated like royalty.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Virginia, We very much appreciate your feedback regarding your stay at the Fairmont Mara Safari Club. It was a great pleasure hosting you. We are delighted to read that we exceeded your expectations and you enjoyed among others; the engaging services from John, our culinary offers and our accommodation facilities. Thank you for your feedback regrading the lighting in the shower area which we will look into. Once again thank you for sharing your experience, and we very much look forward to warmly welcoming you again in the near future. Sincerely, Stephen Keriga | Rooms Division Manager

Joyce M. Friends - 10/07/2018 AccorHotels certified review
« African safari - heaven on earth. »

Stayed two night. Great environment. Very attentive staff. Safari was great - driver was wonderful, very willing to do what it took to get us the animal shots. Would love to go again

Our hotel has responded to the review
Our hotel has responded to the review

Dear Joyce, We very much appreciate you taking the time to share with us your experiences regarding your stay at the Fairmont Mara Safari Club. It is was a pleasure hosting you and we are delighted to read that you enjoyed among others; the engaging services from our colleagues and the safari experience. Thank you again for sharing your experience, and we look forward to welcoming you back in the near future. Sincerely, Stephen Keriga | Rooms Division Manager

Tom E. Families - 01/07/2018 AccorHotels certified review
« very satisfied »

Nothing could have been better. Very friendly and helpful people,delicious meals, and unbelievable ambience combined to make this a beautiful memory that will last forever. Our guides, Mike and Lococo were the best.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Tom, We appreciate you taking the time to share with us your feedback regarding your stay at the Fairmont Mara Safari Club. It was indeed a great pleasure hosting you and we are delighted to read that you had a great stay and you enjoyed the safari experience with Mike and Lekoko being your guides. Once again thank you for sharing your experience, and we hope we will have another opportunity to host you again in the near future. Regards, Stephen Keriga | Rooms Division Manager

Anonymous Business - 24/06/2018 AccorHotels certified review
« Fabulous »

The experience was wonderful. The setting was beautiful. The food was extremely good. Truly the best part besides the animals and the tents was the staff. The staff were amazing. Every single person I encountered went out of their way to make our stay perfect. My only suggestions are to improve the internet signal in the main lodge and improve the coffee.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Sarah M., We appreciate you taking the time to share with us your feedback regarding your stay at the Fairmont Mara Safari Club. It was indeed a great pleasure hosting you. We are delighted to read that you had a wonderful stay and you enjoyed among others; the safari experience, our culinary offers and the services from our staff. We regret to read that we fell below expectations on the Wifi signal and the quality of coffee and I would like to assure you that we will have this looked into. Once again thank you for sharing your experience, and we hope we will have another opportunity to host you again in the near future. Regards, Stephen Keriga | Rooms Division Manager

Oscar K. Families - 15/06/2018 AccorHotels certified review
« Mr »

Fantastic

Our hotel has responded to the review
Our hotel has responded to the review

Dear Oscar K., Thank you for taking the time to share with us your experience regarding your stay at the Fairmont Mara Safari Club. We are pleased to read that you had a fantastic stay with us and very much look forward to hosting you again in the near future. Sincerely, Stephen Keriga | Rooms Division Manager

Trevor R. B. U. J. K. Couples - 01/06/2018 AccorHotels certified review
« Unreal experiance »

Loved the stay. Mwalinu (evens) was fantastic. From someone who comes from a country with no wild life like this, it was mind blowing.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Trevor Rogan, We appreciate you taking the time to share with us your feedback regarding your stay at the Fairmont Mara Safari Club. It was indeed a great pleasure hosting you. We are delighted to read that you had a great stay and you enjoyed the safari experience with Evans being your guide. Once again thank you for sharing your experience, and we hope we will have another opportunity to host you again in the near future. Regards, Stephen Keriga | Rooms Division Manager

Diane Couples - 04/05/2018 AccorHotels certified review
« Exceptional luxury while feeling right at home. »

Wonderful experience. Beautiful tent accommodations far exceeding our expectations. Incredible showers and accommodations. Wonderful staff, our waiter Marcus was a joy to have and genuinely cared that we were enjoying ourselves. Keppha our game driver was beyond brilliant and an incredible warm and skilled driver. Cannot wait to come back and would recommend this place to everyone.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Diane H., We very much appreciate you taking the time to share with us your experience regarding your stay at the Fairmont Mara Safari Club. We are delighted to read that you enjoyed among others staying in our tents, game drives and services from our staff. I have shared your compliments with Marclus and Kepha and they are happy to have made your stay special and memorable. Thank you again for sharing your experience and we look forward to welcoming you back in the near future. Sincerely, Stephen Keriga | Rooms Division Manager

Stan Families - 29/04/2018 AccorHotels certified review
« Great game drives, fabulous food, unique accommodation memorable for all the right reasons »

Though the rains made drives difficult, our driver skillfully got us to all the right places for great game views. The Mara was in flood so we mostly heard the hippos rather than saw them, but other than that, we had a great first-ever visit to the area.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Stan N., Thank you for taking the time to share with us your experience regarding your stay at the Fairmont Mara Safari Club. We are delighted to read that you had a great first time visit to the Masai Mara and you enjoyed among others the game drives, our culinary offers and our unique accommodation. Thank you once again for sharing your experience, and we look forward to your return visit. Sincerely, Stephen Keriga | Rooms Division Manager

Susan Families - 28/04/2018 AccorHotels certified review
« Splendid »

We received a warm welcome from the staff. Stephen looked after us well. We were "spoit " . Staff members were friendly , polite and warm.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Susan M., We very much appreciate you taking the time to share with us your experience regarding your stay at the Fairmont Mara Safari Club. We are delighted to read that you had a memorable stay and you enjoyed the warm and friendly services from our staff. Thank you once again for sharing your experience and we look forward to welcoming you back in the near future. Sincerely, Stephen Keriga | Rooms Division Manager

Anonymous Families - 25/04/2018 AccorHotels certified review
« Pleasant »

Very nice facilities and tents. Food was good.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Andrea W., We very much appreciate your comments regarding your stay at the Fairmont Mara Safari Club. It was a great pleasure hosting you. We are delighted to read that you had a pleasant stay and you enjoyed our food offerings as well staying in our tents. I have shared your feedback with the team and they are happy to have made your stay memorable. Thank you once again for sharing your experience, and we look forward to hosting you again. Sincerely, Stephen Keriga | Rooms Division Manager

Wayne Y. Families - 24/04/2018 AccorHotels certified review
« Luxury in the wild! »

We had a great experience once again. The staff is attentive and caring. The atmosphere is relaxed. Problems are taken care of promptly. Wonderful!

Our hotel has responded to the review
Our hotel has responded to the review

Dear Wayne Y., Thank you for taking the time out to share with us your feedback regarding your stay at the Fairmont Mara Safari Club. We are delighted to read that you had a great experience and you enjoyed among others the engaging services from our colleagues. I will share your comments with our team and I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously turn our guests’ moments into memories. Thank you once again for sharing your experience and we look forward to welcoming you back in the near future. Sincerely, Stephen Keriga | Rooms Division Manager

Anton Families - 24/04/2018 AccorHotels certified review
« We're going on a Safari »

Very much enjoyed our 3-day stay. The hotel is classical Fairmont: good quality, but not really stylish. The food was good: much better than what's on the pictures. But the reason you go there is for the safari, and that was superb. Our game driver, John, was nothing less but PHENOMENAL - he has our highest recommendations.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Anton O., Thank you for taking the time to share with us your feedback regarding your recent stay at the Fairmont Mara Safari Club. We are delighted to read that you enjoyed several aspects of the camp among them; our culinary offerings and the superb safaris. We have shared your compliments with John who is happy to know that he made your safari experience memorable. Thank you once again for your comments, and we look forward to welcoming you back for another special and memorable stay. Sincerely, Stephen Keriga | Rooms Division Manager.

Loice M. Couples - 17/04/2018 AccorHotels certified review
« Fantastic »

It was a great experience. The welcome was fantastic. The game drives quite enjoyable and the effort by the game driver to help us see the Big Five was commendable. The personal service at the restaurant made us feel welcome.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Martin M., Thank you for taking the time out to share with us your experiences regarding your stay at the Fairmont Mara Safari Club. It was a pleasure hosting you. We are delighted to read that you had a fantastic stay and you enjoyed among others; the welcome experience, game drives and the personalized services from our wait staff. I will share your comments with our team and I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we look forward to hosting you again in the near future. Sincerely, Stephen Keriga | Rooms Division Manager

John M. Families - 14/04/2018 AccorHotels certified review
« Trip of a Lifetime! »

Amazing! From our personalized greeting upon arrival to the delicious food, the clean comfortable accommodations and the game drives ours was a first class experience. Our driver Henry friendly, informative and in tune with the interests of his passengers. We discovered a baby giraffe one afternoon minutes after it was born and watched it struggle to stand for the first time. Knowing our concern for it’s survival Henry made an extra effort to find the baby and mother the next morning. We were privileged to see many amazing animals including baby lions, hyenas, and elephants. All the Fairmont staff tended to us as tho we were their only guests. We will recommend the Fairmont Mara to our friends.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Ward M., We very much appreciate your comments regarding your recent stay at the Fairmont Mara Safari Club. It was a great pleasure hosting you. We are happy to read that you enjoyed among other; staying in our tents, game drives, our culinary offerings, the welcome experience and services from our staff. I have shared your compliments with Henry who is delighted to have made your stay special and memorable. I am sure that your feedback will serve as an encouragement to all our staff as we strive to continuously exceed our guests' expectations. Thank you again for sharing your experience, and we look forward to hosting you again in the near future. Sincerely, Stephen Keriga | Rooms Division Manager

Anonymous Couples - 08/04/2018 AccorHotels certified review
« A great experience and the last "leg" of a "trip of a lifetime". »

Food was excellent. All staff were polite, helpful and great to deal with. Rooms were lovely. Pool was great for swimming. The hippos in the river were a highlight. So was the crocodile that was sunbathing one day.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Richard H., We very much appreciate you taking time to share with us your experiences regarding your stay at the Fairmont Mara Safari Club. It was a great pleasure hosting you. We are delighted to read that you had a great experience and you enjoyed our various service touch points among them; our culinary offers, engaging services from our colleagues, sighting hippos in the river and our accommodation facilities. Thank you again for sharing your experience, and we look forward to hosting you again in the near future. Sincerely, Stephen Keriga | Rooms Division Manager

Warren J. Friends - 04/04/2018 AccorHotels certified review
« excellent service in an extraordinary setting »

The location, facilities and service was extraordinary. I highly recommend the unique experience offered by the Fairmont Mara Safari Club.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Warren J., Thank you for choosing to stay with us and for taking the time to share with us your feedback regarding your stay at the Fairmont Mara Safari Club. We are delighted to read that you enjoyed among others; the location of our facility, the services we offer and the unique experiences we offer. Once again we appreciate you sharing your experience with us, and we look forward to hosting you again in the near future. Sincerely, Stephen Keriga | Rooms Division Manager

Anonymous Solo - 31/03/2018 AccorHotels certified review
« Refreshing riverside relaxation »

Very pleasant staff, great meals and superb rooms with great location. WiFi connectivity in rooms would be highly appreciated

Our hotel has responded to the review
Our hotel has responded to the review

Dear Ralph O., We appreciate you taking the time out to share with us your feedback regarding your stay at the Fairmont Mara Safari Club. It was a great pleasure hosting you and we are delighted to read that you enjoyed among others; the engaging services from our colleagues, the dining experience and staying in our tents. I have noted your feedback regarding WiFi connectivity which we shall look into. Thank you again for sharing your experience, and we hope we will have another opportunity to host you again in the near future. Sincerely, Stephen Keriga | Rooms Division Manager

Vivian W. Solo - 28/03/2018 AccorHotels certified review
« Brilliant Safari »

Although the weather was to the best, the game drives were fantastic. The guide was knowledgable and managed to always find the best animals and tell us about them. The atmosphere within the lodge was good, as everyone sat round the log fire in the evening while waiting for dinner to start, and everyone was talking about their experience on that days drives. The tents were luxurious, and the nice touch with the hot water bottle in the bed was unexpected. As you were a captive resident, the menu for lunch & dinner had to be good, and it was, with a large selection to choose from.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Vivian W., We very much appreciate your comments regarding your stay here at The Fairmont Mara Safari Club. It was a great pleasure hosting you and we are happy to read that you enjoyed among other; staying in our tents, game drives, culinary offers and turndown services with a hot water bottle. I have shared your compliments with your driver guide who is delighted to have made your stay special and memorable. Thank you again for sharing your experience, and we look forward to hosting you again in the near future. Sincerely, Stephen Keriga | Rooms Division Manager

Dino K. Friends - 24/03/2018 AccorHotels certified review
« excellent »

stay was excellent, game drives and guide outstanding, dining excellent.....but drinks/alcohol menu confusing with drink prices changing by several servers, confusing and paying $23 for an absolute martini was outrageous and the bartender not changing price even after a haphazard explanation....most establishments would have altered or comped the drink.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Dietmar k., We appreciate you taking the time to share with us your feedback regarding your stay at the Fairmont Mara Safari Club. It was a great pleasure hosting you. We are delighted to read that you had an excellent stay and you enjoyed among others; the dining experience and the game drives. I have noted with regret your feedback regarding the mix-up on the drink prices and I would like to assure you that we shall address these gaps consequently to avoid a repeat of the same in future Once again thank you for sharing your experience, and we hope we will have another opportunity to host you again in the near future. Sincerely, Stephen Keriga | Rooms Division Manager

Anonymous Families - 19/03/2018 AccorHotels certified review

It was excellent

Our hotel has responded to the review
Our hotel has responded to the review

Dear Ambe S., Thank you for taking the time to share with us your experience regarding your stay at the Fairmont Mara Safari Club. We are pleased to read that you had an excellent stay and very much look forward to hosting you again at the Fairmont Mara Safari Club. Sincerely, Stephen Keriga | Rooms Division Manager

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