Hotel - Fairmont Mara Safari Club
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Fairmont Mara Safari Club

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4.8/5 184 reviews
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  • The hotel has wifi WIFI/Internet Access
  • The hotel serves breakfast Breakfast
  • The hotel has a bar Bar
  • The hotel has a parking Parking
  • The hotel has a restaurant Restaurant
  • The hotel does not have air conditioning in rooms Air Conditioning
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Services in the hotel and nearby

Check-in from 12h00
Check out up to 10h00
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Services and practical information

  • WiFi at the hotel
  • Private outdoor parking
  • Dry cleaning / Ironing
  • Gift shop/newspaper shop

Leisure and activities

  • Pool

Catering

  • 1 restaurant(s)
  • 2 bar(s)
  • Room service
    • Hot meals
    • Cold snacks

Business services

  • 2 meeting room(s)
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Hotel location

Our rooms

  • 51 rooms

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Your meetings and events

4.8/5 AccorHotels Rating Based on 184 reviews

Our guest reviews for Fairmont Mara Safari Club

100% genuine reviews from our guests

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AccorHotels certified review
John M. Families - 14/04/2018
« Trip of a Lifetime! »

Amazing! From our personalized greeting upon arrival to the delicious food, the clean comfortable accommodations and the game drives ours was a first class experience. Our driver Henry friendly, informative and in tune with the interests of his passengers. We discovered a baby giraffe one afternoon minutes after it was born and watched it struggle to stand for the first time. Knowing our concern for it’s survival Henry made an extra effort to find the baby and mother the next morning. We were privileged to see many amazing animals including baby lions, hyenas, and elephants. All the Fairmont staff tended to us as tho we were their only guests. We will recommend the Fairmont Mara to our friends.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Ward M., We very much appreciate your comments regarding your recent stay at the Fairmont Mara Safari Club. It was a great pleasure hosting you. We are happy to read that you enjoyed among other; staying in our tents, game drives, our culinary offerings, the welcome experience and services from our staff. I have shared your compliments with Henry who is delighted to have made your stay special and memorable. I am sure that your feedback will serve as an encouragement to all our staff as we strive to continuously exceed our guests' expectations. Thank you again for sharing your experience, and we look forward to hosting you again in the near future. Sincerely, Stephen Keriga | Rooms Division Manager

AccorHotels certified review
Anonymous Couples - 08/04/2018
« A great experience and the last "leg" of a "trip of a lifetime". »

Food was excellent. All staff were polite, helpful and great to deal with. Rooms were lovely. Pool was great for swimming. The hippos in the river were a highlight. So was the crocodile that was sunbathing one day.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Richard H., We very much appreciate you taking time to share with us your experiences regarding your stay at the Fairmont Mara Safari Club. It was a great pleasure hosting you. We are delighted to read that you had a great experience and you enjoyed our various service touch points among them; our culinary offers, engaging services from our colleagues, sighting hippos in the river and our accommodation facilities. Thank you again for sharing your experience, and we look forward to hosting you again in the near future. Sincerely, Stephen Keriga | Rooms Division Manager

AccorHotels certified review
Warren J. Friends - 04/04/2018
« excellent service in an extraordinary setting »

The location, facilities and service was extraordinary. I highly recommend the unique experience offered by the Fairmont Mara Safari Club.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Warren J., Thank you for choosing to stay with us and for taking the time to share with us your feedback regarding your stay at the Fairmont Mara Safari Club. We are delighted to read that you enjoyed among others; the location of our facility, the services we offer and the unique experiences we offer. Once again we appreciate you sharing your experience with us, and we look forward to hosting you again in the near future. Sincerely, Stephen Keriga | Rooms Division Manager

AccorHotels certified review
Anonymous Solo - 31/03/2018
« Refreshing riverside relaxation »

Very pleasant staff, great meals and superb rooms with great location. WiFi connectivity in rooms would be highly appreciated

Our hotel has responded to the review
Our hotel has responded to the review

Dear Ralph O., We appreciate you taking the time out to share with us your feedback regarding your stay at the Fairmont Mara Safari Club. It was a great pleasure hosting you and we are delighted to read that you enjoyed among others; the engaging services from our colleagues, the dining experience and staying in our tents. I have noted your feedback regarding WiFi connectivity which we shall look into. Thank you again for sharing your experience, and we hope we will have another opportunity to host you again in the near future. Sincerely, Stephen Keriga | Rooms Division Manager

AccorHotels certified review
Vivian W. Solo - 28/03/2018
« Brilliant Safari »

Although the weather was to the best, the game drives were fantastic. The guide was knowledgable and managed to always find the best animals and tell us about them. The atmosphere within the lodge was good, as everyone sat round the log fire in the evening while waiting for dinner to start, and everyone was talking about their experience on that days drives. The tents were luxurious, and the nice touch with the hot water bottle in the bed was unexpected. As you were a captive resident, the menu for lunch & dinner had to be good, and it was, with a large selection to choose from.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Vivian Whitehead, We very much appreciate your comments regarding your stay here at The Fairmont Mara Safari Club. It was a great pleasure hosting you and we are happy to read that you enjoyed among other; staying in our tents, game drives, culinary offers and turndown services with a hot water bottle. I have shared your compliments with your driver guide who is delighted to have made your stay special and memorable. Thank you again for sharing your experience, and we look forward to hosting you again in the near future. Sincerely, Stephen Keriga | Rooms Division Manager

AccorHotels certified review
Dino K. Friends - 24/03/2018
« excellent »

stay was excellent, game drives and guide outstanding, dining excellent.....but drinks/alcohol menu confusing with drink prices changing by several servers, confusing and paying $23 for an absolute martini was outrageous and the bartender not changing price even after a haphazard explanation....most establishments would have altered or comped the drink.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Dietmar Karre, We appreciate you taking the time to share with us your feedback regarding your stay at the Fairmont Mara Safari Club. It was a great pleasure hosting you. We are delighted to read that you had an excellent stay and you enjoyed among others; the dining experience and the game drives. I have noted with regret your feedback regarding the mix-up on the drink prices and I would like to assure you that we shall address these gaps consequently to avoid a repeat of the same in future Once again thank you for sharing your experience, and we hope we will have another opportunity to host you again in the near future. Sincerely, Stephen Keriga | Rooms Division Manager

AccorHotels certified review
Anonymous Families - 19/03/2018

It was excellent

Our hotel has responded to the review
Our hotel has responded to the review

Dear Ambe Smucker, Thank you for taking the time to share with us your experience regarding your stay at the Fairmont Mara Safari Club. We are pleased to read that you had an excellent stay and very much look forward to hosting you again at the Fairmont Mara Safari Club. Sincerely, Stephen Keriga | Rooms Division Manager

AccorHotels certified review
Paul Couples - 12/03/2018
« fabulous, great location/staff/staff/food »

Safari game drive was the high point/main reason for stay, having said that the amenities & staff were terrific

Our hotel has responded to the review
Our hotel has responded to the review

Dear Paul Junker, Thank you for taking the time to share with us your experience regarding your recent stay at the Fairmont Mara Safari Club. We are delighted to read that you enjoyed your stay and more especially the game drives and the engaging services from our staff. Once again we appreciate your feedback and we look forward to welcoming you back in the near future. Sincerely, Stephen Keriga | Rooms Division Manager

AccorHotels certified review
Kim S. Friends - 09/03/2018
« It was better than I anticipated. »

I thought the accommodations were wonderful. The food superb. The Safari's excellent. The price was right. There isn't a thing I would change.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Kimberly Scheel, We very much appreciate your feedback regarding your stay at the Fairmont Mara Safari Club. It was a great pleasure hosting you. We are delighted to read that you enjoyed among others; the dining experience, game drives and the accommodation. I will share your feedback with our team and I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously exceed our guests expectations. Thank you again for sharing your experience, and we look forward to hosting you again in the near future. Sincerely, Stephen Keriga | Rooms Division Manager

AccorHotels certified review
Cherie W. Friends - 03/03/2018
« Beautiful Property and Wonderful Staff »

Our tent was very comfortable and roomy. Staff were friendly and attentive - Peter (restaurant), Samuel (safari guide), Samuel O. (room/tent). Front office staff - Caroline, Maureen, Wilford, Hannah helped us answering questions and getting a few small issues straightened out. My friend had mobility issues and Samuel was very helpful on the game rides- helping her in and out of the vehicle. Peter did an exceptional job with table seating and accommodating any requests in the restaurant. Special thank you for the cake our last night and restaurant staff singing to us. Only issues were not being notified that the Masai Village visit had to be paid in cash and date/time of our balloon ride on check-in. Also, did not know that the landing fee per person ($100) had to be paid in cash and could not be charged. It was a good thing we had some extra cash with us.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Cheryl W., Thank you for taking the time out to share your experiences with us. We are very pleased to note that in your overall experience, we exceeded your expectations through the engaging service from our staff, comfortable tents and the dinning experience more so the presentation of the farewell cake with a song and dance. We specifically delight in your compliments to Peter, Samuel your safari guide, Samuel your room attendant, Caroline, Maureen, Wilfred and Hannah who are happy to know that they made your stay special and memorable. I regret to read that your experience with the extra activities fell below expectation that is not receiving adequate information regarding the balloon timing, details of village visit and the landing fee; please accept my sincere apologies. I would like to assure you that we have taken corrective measures to address these gaps and will ensure we do not have a repeat of the same. We were honored to host you, we look forward to your next visit to Masai Mara and it will be our pleasure to extend to you our warm, sincere and engaging service. Sincerely, Stephen Keriga | Rooms Division Manager.

AccorHotels certified review
Anonymous Friends - 02/03/2018

I had a wonderful stay. My friend and I have a life-changing experience on the safaris. We were thoroughly impressed with the hotel accommodations. However, the one thing that took away form this trip is the fact that I was told my food allergies would be taken care of, but when I actually got there my waiter only checked with the chefs about what food i could eat for my first meal. When I asked her to check for my next meal, she told me just to look at the food and decide for myself (but I don't actually know what foods were cooked in the things I am allergic to). So I ended up eating rice, vegetables, and fruit during my stay. I was a bit disappointed that I couldn't eat more food. Our driver was absolutely amazing, and Carol did a fantastic job of helping us set up our time there. :) Thank you for such an amazing experience- I hope to visit again with my family. :)

Our hotel has responded to the review
Our hotel has responded to the review

Dear Naomi Lau, Thank you for taking the time out to share with us your feedback regarding your stay at the Fairmont Mara safari Club. We are delighted that you enjoyed among others; the game drives as well as the accommodation facilities and that you had a life changing experince. I regret to read that your dining experience fell below expectations and that we did not handle your food allergies professionally; kindly accept my sincere apologies. I wish to assure you that we have taken the necessary corrective measures and held sessions with the team on handling guest requests. I will also work with my team to make sure that we provide superior and consistent service. I have shared your compliments with Carol and your driver guide who are happy to have made your stay special. Once again, please accept my sincere apologies and we look forward to warmly welcome you again in the near future. Sincerely, Stephen Keriga | Rooms Division Manager

AccorHotels certified review
Mht Couples - 28/02/2018
« What an experience!! »

My husband and I stayed for 4 days for pleasure and safari. The staff was friendly and the game drives fabulous.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mindy Tierman, Thank you for taking the time out to review your recent stay with us. We are delighted that you enjoyed among others; the game drives as well as the engaging services from our colleagues. We have noted with regrets your feedback regarding our buffet offerings which fell below expectations and I would like to assure you that we have taken corrective measures to address this gap and ensure we do not have a repeat of the same. Once again we appreciate your feedback as it will go a long way in assisting us improve on our service delivery, and we hope we will have the privilege to welcome you again here at Fairmont Mara Safari club. Sincerely, Stephen Keriga | Rooms Division Manager

AccorHotels certified review
Saif M. Couples - 07/02/2018
« Amazing »

Amazing

Our hotel has responded to the review
Our hotel has responded to the review

Dear Saifm Manzoor, We appreciate you taking the time to share with us your feedback regarding your stay at the Fairmont Mara Safari Club. We are happy to read that you had an amazing stay. Thank you again for sharing your experience, and we look forward to hosting you in the near future. Sincerely, Stephen Keriga | Rooms Division Manager

AccorHotels certified review
Mark Families - 06/02/2018
« Well taken care of »

The facilities were as advertised, and the staff was very helpful. The safari driver was excellent! The driver's name was Jeremiah. He was professional, very knowledgeable about the animals, a good driver, and very good with our kids.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mark, Thank you for taking time to share with us your feedback regarding your stay at the Fairmont Mara Safari Club. We are delighted to read that you had a memorable stay. I will share your comments with our team more especially Jeremiah who made your safari experience special. We are glad that you enjoyed your stay and we look forward to warmly welcoming you again in the near future. Sincerely, Stephen Keriga | Rooms Division Manager

AccorHotels certified review
Lara S. Friends - 31/01/2018
« Another terrific safari experience »

I brought my friends with me this time and they loved the Fairmont Mara as much as I did last year. We all had a great time and I enjoyed seeing old faces (Moses, the best driver ever!) and meeting new ones. I loved that every drive was different and I got to see new things this time- a cheetah eating his kill, the hippos wallowing and napping the mud on the banks below my tent, more elephants including a male, and a LOT of male lions with their families! I could stay forever- great food, service and a relaxing stay every time. I look forward to bringing my family in a couple of years when my son is a little older!

Our hotel has responded to the review
Our hotel has responded to the review

Dear Lara S., We very much appreciate your comments regarding your stay at the Fairmont Mara Safari Club. It was a great pleasure hosting you with your friends. We are delighted to read that you enjoyed among others; the game drives, engaging service from our colleagues and our culinary offers. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we look forward to welcoming you back on your return visit in the near future. Sincerely, Stephen Keriga | Rooms Division Manager

AccorHotels certified review
J. P. K. Solo - 25/01/2018
« The people working there were wonderful, as was the food and accomodations! »

As above. I plan to return in April.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Patrick K., Thank you for taking the time to share with us your feedback regarding your recent stay here at the Fairmont Mara Safari Club. It was indeed a great pleasure hosting you. We are delighted to read that you had a fabulous experience and already planning for the return visit in April. I have shared your comments with our team and they are happy to have made your stay a memorable one. Thank you again for sharing your experience, and we look forward to your return visit. Sincerely, Stephen Keriga | Rooms Division Manager

AccorHotels certified review
J. W. U. Couples - 25/01/2018
« Superb service in an elegant incredible setting »

Delectable cuisine , extremely comfortable lodging, eye opening game drives

Our hotel has responded to the review
Our hotel has responded to the review

Dear Joseph W., We very much appreciate your comments regarding your stay at the Fairmont Mara Safari Club. It was a great pleasure hosting you. We are delighted to read that you enjoyed among others; our cuisine and game drives. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope we will have another opportunity to host you again in the near future. Sincerely, Stephen Keriga | Rooms Division Manager

AccorHotels certified review
Sara L. Families - 09/01/2018

The tents were really good, comfortable and classy Really nice the small gifts given as it was a surprise every night Food is good and with good variety Internet access was dreadful the whole stay, almost impossible to access which is not really what you would expect in this type of hotels. New years eve was really pleasant with dances and dinner, but it is not understandable how a 5 stars hotel does not offer the guests a glass of champagne for midnight! have never seen this in 5 stars or even 4 stars hotels Also, the party after midnight seemed to be for locals and staff and not for the guests....

Our hotel has responded to the review
Our hotel has responded to the review

Dear Sara Leitao, We very much appreciate your comments regarding your stay at the Fairmont Mara Safari Club. It was indeed a pleasure hosting you. We are delighted to read that you enjoyed among others; staying in our tents, souvenirs during turn-down, our culinary offerings and entertainment. We have noted your feedback regarding the new years’ experience and the intermittent WiFi and we regret that we did not meet your expectations; I would like to assure you that we have taken appropriate corrective measures to ensure we do not have a repeat of the same. Once again we appreciate your feedback as it will go a long way in assisting us improve on our service delivery, and we hope we will have the privilege to host you again here at Fairmont Mara Safari club. Sincerely, Stephen Keriga | Rooms Division Manager

AccorHotels certified review
Gregs Couples - 09/01/2018
« Supter fantastic! »

From the moment we arrived and greeted by the Manager to level of service was outstanding, we stayed in 22 a perfect spot to watch the wild life the room was perfect, 5 star amenities the staff for serving was always on their game, not that we are there to work but multiple routers to extend out the wifi would be helpful as the group I was with hadn't connected with family for 10 days prior to arriving so challenged to get a connection and maintain. the Drivers for the reserve where extremely knowledgeable and informative, and their coordination with radios insured we witnessed all the animals, great job by the complete team.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Greg Swallon, We very much appreciate your comments regarding your recent stay here at the Fairmont Mara Safari Club. It was a great pleasure hosting you. I will share your comments with our team and I am sure that this feedback will serve as an encouragement to all of our colleagues as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope we will have the opportunity to host you again in the near future. Sincerely, Stephen Keriga | Rooms Division Manager

AccorHotels certified review
Steve N. Couples - 06/01/2018
« COMPLETE RELAXATION AND REVITALIZING »

OUR STAY AT THE FAIRMONT MARA WAS THE BEST WE HAD IN 2017. FROM THE VIEW FROM OUR TENTED ROOMS TO THE ARRAY OF DELICIOUS FOOD. IN ADDITION, THE GAME DRIVES WERE VERY EDUCATIVE AND MIND BLOWING. IN SUMMARY, OUR HONEYMOON DESTINATION WAS A SUPERB CHOICE. THANK YOU

Our hotel has responded to the review
Our hotel has responded to the review

Dear Steve N., We very much appreciate you taking the time to share with us your feedback regarding your recent stay here at the Fairmont Mara Safari Club. It was a great pleasure hosting you. We are delighted to read that you enjoyed among other; staying in our tents, view of the river from the tents, game drives and our culinary offerings. I have shared your feedback with the team and they are happy to have made your honeymoon special and memorable. Thank you again for sharing your experience, and we look forward to hosting you again in the near future. Kind Regards, Stephen Keriga | Rooms Division Manager

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