Hotel - Fairmont Mara Safari Club
Fairmont Hotel Fairmont Hotel

Fairmont Mara Safari Club

4.8/5 252 reviews
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  • The hotel has wifi WIFI/Internet Access
  • The hotel serves breakfast Breakfast
  • The hotel has a bar Bar
  • The hotel has a parking Parking
  • The hotel has a restaurant Restaurant
  • The hotel does not have air conditioning in rooms Air Conditioning
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Services in the hotel and nearby

Check-in from 12h00
Check out up to 10h00

Services and practical information

Paying
  • WIFI at the hotel
  • Private outdoor parking
  • Dry cleaning / Ironing
  • Gift shop/newspaper shop
  • Concierge

Leisure and activities

  • Pool
  • Massage

Catering

  • 1 restaurant(s)
  • 2 bar(s)
  • Room service
    • Hot meals
    • Cold snacks

Business services

  • 2 meeting room(s)
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Hotel location

Our rooms

  • 51 rooms

Our restaurants and bars

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Your meetings and events

4.8/5 AccorHotels Rating 252 reviews

Our guest reviews for Fairmont Mara Safari Club

100% genuine reviews from our guests

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Anonymous Solo - 27/10/2018 AccorHotels certified review
« Loved every minute »

The luxury tents were fun and comfortable, with the bonus of listening to hippos grunt and splash in the evening. The early morning wake up hit chocolate was a treat. The safari drives were fantastic—we saw everything but a leopard, all very close up. We saw 24 lions (two big prides). Our guides were good. The food was fantastic. Really, I couldn’t have been more pleased with my stay.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Guest, We appreciate you taking the time to share with us your feedback regarding your stay at the Fairmont Mara Safari Club. It was indeed a great pleasure hosting you. We are delighted to read that you had a great stay and you enjoyed among other; the safari experience, our culinary offers, the wake up call with hot chocolate and staying in our luxurious tents. Once again thank you for sharing your experience, and we hope we will have another opportunity to host you again in the near future. Regards, Stephen Keriga | Rooms Division Manager

Abdi D. Friends - 27/10/2018 AccorHotels certified review
« A nice weekend break at the Mara »

I always like staying at the Mara Safari Club. The staff are experienced and passionate about their work. The game drive is best as they ensure to locate the big five. I shared the jeep with a small group of American Tourists and we all enjoyed the experience. The facility is very good and the restaurant served good meals despite the low season.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Abdi, We very much appreciate your feedback regarding your stay at the Fairmont Mara Safari Club. It is always a pleasure hosting you, and we are happy to read that you enjoyed among others; the game drives, engaging services from our colleagues and the dinning experience. Thank you again for sharing your experience, and we look forward to welcoming you back soon. Sincerely, Stephen Keriga | Rooms Division Manager

Mollyp Couples - 23/10/2018 AccorHotels certified review
« Wonderful experience! »

I enjoyed my stay at Fairmont so much! I've been working in Kenya for the past 3 months and my 4 days at Fairmont were a much needed vacation. We saw so many amazing animals and our safari drivers were friendly and informative. They made sure we saw everything we could. Our rooms were beautiful and the beds were very comfortable. The food was excellent and the staff was wonderful. I would recommend Fairmont to anyone looking to go on safari.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Guest, We appreciate you taking the time to share with us your feedback regarding your stay at the Fairmont Mara Safari Club. It was indeed a great pleasure hosting you. We are delighted to read that you had a great stay and you enjoyed among other; the safari experience, our culinary offers, the engaging services from our colleagues and staying in our luxurious tents. Once again thank you for sharing your experience, and we hope we will have another opportunity to host you again in the near future. Regards, Stephen Keriga | Rooms Division Manager

Nobu S. Couples - 21/10/2018 AccorHotels certified review
« Excellent hotel and facily »

Nice room and decor

Our hotel has responded to the review
Our hotel has responded to the review

Dear Guest, Thank you for taking the time to share with us your experiences regarding your stay at Fairmont Mara Safari Club. We are delighted you enjoyed your stay with us and very much look forward to warmly welcoming you again soon. Kind regards, Stephen Keriga | Rooms Division Manager

Isobel G. Friends - 09/10/2018 AccorHotels certified review
« Fantastic treated like The Queen »

Treated like The Queen. Ruben was brilliant searching for the leopard !

Our hotel has responded to the review
Our hotel has responded to the review

Dear Isobel, We very much appreciate your feedback regarding your stay at the Fairmont Mara Safari Club. We are happy to read that you had a memorable experience and I will share your compliments with Reuben. Thank you again for sharing your experience and we look forward to welcoming you back in the near future. Sincerely, Stephen Keriga | Rooms Division Manager

Marc Couples - 08/10/2018 AccorHotels certified review
« Experience at Fairmont »

It was brilliant. It was our honeymoon and everyone was so helpful. From Wilson our driver who put in extra effort finding amazing sightings, to Dennis serving us at dinner. My wife cannot have gluten and the staff in kitchen went to extra effort always looking for her to have something to enjoy. Wilfred and other management staff were great. Overall we were very happy and want to say a big thank you.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Marc, Thank you for taking time to review your stay at the Fairmont Mara Safari Club. We are delighted to read that you had a memorable stay and you enjoyed among others the engaging services from our colleagues, game drives and the special attention given to your wife's dietary requirements. We appreciate your special compliments to our staff more especially Wilson, Wilfred, Dennis and the culinary team who ensured that you had a memorable honeymoon. Thank you again for sharing your experience, and we look forward to hosting you again in the near future. Sincerely, Stephen Keriga | Rooms Division Manager

Usa P. Couples - 04/10/2018 AccorHotels certified review
« Fabulous. »

Great food, super safari experience with Wilson, and highly sttentive staff at the hotel.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Guest, We very much appreciate your comments regarding your stay at the Fairmont Mara Safari Club. We are delighted to read that you enjoyed our culinary offerings, safari experience and the engaging services from our colleagues more especially Wilson. Thank you again for sharing your experience, and we hope your next visit will be as fabulous as the previous one. Sincerely, Stephen Keriga | Rooms Division Manager

Cheryl P. Friends - 24/09/2018 AccorHotels certified review
« Fabulous Safari experience! »

Great sense of arrival, accommodations, great food, great staff!

Our hotel has responded to the review
Our hotel has responded to the review

Dear Cheryl, We appreciate you taking the time to share with us your feedback regarding your stay at the Fairmont Mara Safari Club. It was indeed a great pleasure hosting you. We are delighted to read that you had a great stay and you enjoyed staying in our tents, the welcome experience, our culinary offers and the engaging services from our colleagues. Once again thank you for sharing your experience, and we hope we will have another opportunity to host you again in the near future. Regards, Stephen Keriga | Rooms Division Manager

Pierre S. Couples - 24/09/2018 AccorHotels certified review
« Anniversary Safari holiday »

From the greeting we received upon arrival at the airport, to our departure the whole experience was as expected. The tented room overlooking the river with its hippos was amazing. The main building was set up to be inviting. The meals were well prepared, appetizing, plentiful and varied. We were assisted by Joan who made certain that our wishes were taken care off even going out of her way to get special little items to make our stay comfortable. The daily safari was well organized under the stewardship of Allan who understood my photographic aspirations and insured we were always well positioned for that great photo ops. My wife had a small medical issue which was promptly attended to and she was provided with appropriate medication.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Pierre, We very much appreciate your feedback regarding your stay at the Fairmont Mara Safari Club. We are delighted to read that you had a great stay and you enjoyed among others: the welcome experience, staying in our tents overlooking the Mara river, our culinary offers, game drives and the engaging services from our colleagues. We appreciate your compliments on behalf of our colleagues more especially Joan and Allan, who are happy to read that they made your stay special and memorable. Once again thank you for sharing your experience, and we hope we will have another opportunity to host you again in the near future. Regards, Stephen Keriga | Rooms Division Manager

Anonymous Families - 22/09/2018 AccorHotels certified review
« Excellent care, relaxing adventure on Safari »

The service was very thorough. The staff took extra care to make sure that we felt welcome and enjoyed our stay.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Guest, Thank you for taking the time to share with us your experience regarding your stay at Fairmont Mara Safari Club. We are delighted you enjoyed your stay with us and we look forward to welcoming you again in the near future. Sincerely, Stephen Keriga | Rooms Division Manager

Kristen S. Friends - 21/09/2018 AccorHotels certified review
« So relaxing, welcoming, and beautiful. »

All of the staff were incredibly kind, considerate, and helpful. The early morning wake-up calls were made bright and cheerful with a friendly face and a cup of hot coffee! No matter where we went, everyone was very kind and made us feel so welcome. The facilities and grounds were beautiful and well-maintained.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Kristen, Thank you for taking the time to share with us your feedback regarding your stay at the Fairmont Mara Safari Club. We are delighted that you had a memorable stay with us and enjoyed among other, the engaging services from our colleagues, the wakeup call service with coffee and the facility upkeep. It is always a pleasure receiving such positive feedback and I am delighted to share your kind comments and compliments with all our colleagues Once again thank you for sharing your experience, and we hope we will have another opportunity to host you again in the near future. Regards, Stephen Keriga | Rooms Division Manager

Jena Solo - 12/09/2018 AccorHotels certified review
« Amazing Service, Excellent Location »

The service provided by your staff was exceptional. From Maureen and James meeting me at the airstrip, to Nyailte (spelling?) taking care of my room, to the excellent food and service from Ashley, I couldn't have been more pleased. Lokoko was amazing on the game drives - and Mike is young and enthusiastic, but will get better with time.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Jena, Thank you for taking the time to share with us your feedback regarding your stay at the Fairmont Mara Safari Club. We are happy to read that you had a great stay with us, and you enjoyed among others; the engaging services from our colleagues and our culinary offerings. We appreciate your kind words to Maureen, James, Ashley, Ntaiya, Lekoko and Mike who made your stay special and memorable. Once again thank you for sharing your experience, and look forward to welcoming you back in the near future. Sincerely, Stephen Keriga | Rooms Division Manager

Shelley C. Families - 12/09/2018 AccorHotels certified review
« This was an elegant, restful, exciting, once-in-a-lifetime experience. »

It was perfect from the time we arrived till the day we left. The hotel staff were extraordinary, and the safari guide was not only an expert in the animals, but was committed to giving us the very best experience possible.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Shelley, We very much appreciate your feedback regarding your stay at the Fairmont Mara Safari Club. We are delighted to read that you had a special and memorable stay with us and, you enjoyed among others; the engaging services from our colleagues more so our driver guides proficiency. Once again thank you for sharing your experience, and we hope we will have another opportunity to host you again in the near future. Sincerely, Stephen Keriga | Rooms Division Manager

Jase Families - 11/09/2018 AccorHotels certified review
« An absolutely amazing experience »

Safari

Our hotel has responded to the review
Our hotel has responded to the review

Dear Jase, We very much appreciate you sharing with us your experiences regarding your stay at the Fairmont Mara Safari Club. It was a great pleasure hosting you, and we look forward to welcoming you back in the near future. Sincerely, Stephen Keriga | Rooms Division Manager

Chris R. Couples - 07/09/2018 AccorHotels certified review
« Beautiful hotel and amazing service »

One of the great things about the Fairmont is the sense of exclusivity. The safari experience is above par and one of the few places where there will be more lions watching the safari vehicles and vehicles watching the lions

Our hotel has responded to the review
Our hotel has responded to the review

Dear Chris R., Thank you for taking the time to share with us your experiences regarding your stay at Fairmont Mara Safari Club. We are delighted to read that you had a special and memorable stay with us and, we hope we will have another opportunity to host you again in the near future. Sincerely, Stephen Keriga | Rooms Division Manager

Peter K. Couples - 31/08/2018 AccorHotels certified review
« Best weekend birthday getaway. »

From the reception and welcome by one Karong’a to our Safari driver Ruben with whom we got to see all big five in one day, I must say Fairmont Mara is just an experience on its own. The food, service and even surprise cake was very good. Definitely be back.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Peter K., We very much appreciate your feedback regarding your stay at the Fairmont Mara Safari Club. We are delighted to read that we exceeded your expectations and that we made your birthday weekend special and memorable. Once again thank you for sharing your experience with us and we look forward to welcoming you back soon. Regards, Stephen Keriga | Rooms Division Manager

Lea P. Families - 27/08/2018 AccorHotels certified review
« Exceptional service »

From the greeting at the airstrip to our final departure we were well taken care of - our Safari Guide/Driver Reuben was informative, respectful and kind; our waiter Brian was very attentive (he paid attention to small details and made us feel special), the food was always fresh (buffet style with many choices - Chef Paul was always checking in and making sure we were satisfied) and the accommodation (luxury tent with an amazing view of the hippos) was spectacular - we would not change a thing!

Our hotel has responded to the review
Our hotel has responded to the review

Dear Lea P., We very much appreciate your feedback regarding your stay at the Fairmont Mara Safari Club. We are delighted to read that you had a memorable stay with us and enjoyed among other, the welcome experience, our culinary offerings and the game drives. I will share your compliments with our team more especially Reuben, Chef Paul and Brian who are happy to read that they made your stay special and memorable. Thank you again for sharing your experience, and we look forward to hosting you in the near future. Sincerely, Stephen Keriga | Rooms Division Manager

Rajiv P. Families - 27/08/2018 AccorHotels certified review
« amazing as always »

we love mt kenya safari club. the orphanage is wonderful. the rooms and service is great

Our hotel has responded to the review
Our hotel has responded to the review

Dear Rajiv p., Thank you for taking time to share with us your feedback regarding your stay, at our sister property Fairmont Mount Kenya Safari Club. We are delighted to note that you had an amazing stay as always and we look forward to welcoming you back in the not so distant future. Sincerely, Stephen Keriga | Rooms Division Manger.

H. P. Families - 25/08/2018 AccorHotels certified review
« Naturally impressive. Service standard. »

I found the hotel service standard and not personal or acccomidating. No one is willing to go out of their way. Responses are appalling to standard requests let alone much needed requests. Marcus in restaurant was the most impressive and service oriented. Only one who remembered our name and greeted us personally.

Our hotel has responded to the review
Our hotel has responded to the review

Dear P. H., Thank you for taking the time to share with us your experience at the Fairmont Mara Safari Club. I regret to read that your experience did not meet your expectations; please allow me to express our sincerest apologies. At Fairmont, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we have taken the appropriate measures to address these service gaps and prevent future occurrence. I have shared your compliments with Macrus who is happy to have made your stay special. Once again, please accept our sincere apologies and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Stephen Keriga | Rooms Division Manager

Askia S. Families - 25/08/2018 AccorHotels certified review
« Amazing experience, both the staff and the resort were the best in the world. »

Everyone at the resort did everything they could to make our stay amazing. From the housekeeping to the drivers, the bartenders to the cooks, everyone wanted us to have a a great time and made it their mission to do so. If I had one quibble, it's that there is no food available between the main meals at the resort. Sometimes you get hungry at tea time for a snack. But other than that, everything was five star.

Our hotel has responded to the review
Our hotel has responded to the review

Dear S., Thank you for sharing with us your experiences regarding your stay at the Fairmont Mara Safari Club. We are happy to read that you had a great stay with us. We take pride in your compliments to our staff especially the housekeeping, bartenders and cooks who went out of their way to make your stay special and memorable. We have noted your feedback regarding snacks in between meals which we shall look into. Once again thank you for sharing your experience, and we hope we will have another opportunity to host you again in the near future. Regards, Stephen Keriga | Rooms Division Manager

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