Hotel - Fairmont Makkah Clock Royal Tower
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Fairmont Makkah Clock Royal Tower

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4.2/5 5,429 reviews
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  • The hotel has wifi WIFI/Internet Access
  • The hotel serves breakfast Breakfast
  • The hotel has a bar Bar
  • The hotel does not have a parking Parking
  • The hotel has a restaurant Restaurant
  • The hotel has air conditioning in rooms Air Conditioning
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Services in the hotel and nearby

Check-in from 17h00
Check out up to 12h00
Paying

Services and practical information

  • WIFI/Internet Access
    • WiFi at the hotel
    • High-speed Internet
    • WiFi in your room (Paying)
  • Well-lit parking
  • Outdoor playground for children
  • Air conditioned
    • Air conditioning
    • Automatic air control
    • Air Conditioning

Leisure and activities

  • Fitness centre
  • Well-being
    • Jacuzzi (Paying)
    • Massage (Paying)
  • Outdoor playground for children

Catering

  • 6 restaurant(s)
  • 2 bar(s)

Business services

  • 1 meeting room(s)
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Hotel location

Our rooms

  • 1,650 rooms
    • Air conditioning
    • Emergency exit map
    • Automatic air control
    • WiFi in your room
    • Sprinkler in room
    • Keycard-operated door locks
    • Audible smoke alarms in rooms
    • Security peephole
    • Emergency info in rooms
Our rooms fittings

Our restaurants and bars

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Your meetings and events

4.2/5 AccorHotels Rating Based on 5,429 reviews

Our guest reviews for Fairmont Makkah Clock Royal Tower

100% genuine reviews from our guests

Find out more
AccorHotels certified review
Adel O. A. Families - 13/02/2018

just greet

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mr. O., We very much appreciate your comments regarding your stay at the Fairmont Makkah Clock Royal Tower. It is always a pleasure to receive positive feedback. I will share your comments with our team. Thank you very much for your valuable comment, we have taken a serious note of your feedback & definitely will work on them, to further improve our services to better serve your needs, I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Naif Al Zahrani Director of Rooms T. +(9… 777 Makkah Clock Royal Tower, A Fairmont Hotel - King Abdul Aziz Endowment, Umm Al Qura Street, Makkah, Saudi Arabia www.fairmont.com | www.accorhotels.com

AccorHotels certified review
Hanafiah Families - 13/02/2018
« Doesn’t meet my expectation as 5 stars luxury hotel »

I have very high expectation toward this hotel but i feel like other 5-star hotel could give better services.

AccorHotels certified review
Abdullah A. Families - 12/02/2018
« Memorized experiance »

a five start hotel that enrich our spiritual experience

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mr. A., We very much appreciate your comments regarding your stay at the Fairmont Makkah Clock Royal Tower. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Naif Al Zahrani Director of Rooms T. +(9… 777 Makkah Clock Royal Tower, A Fairmont Hotel - King Abdul Aziz Endowment, Umm Al Qura Street, Makkah, Saudi Arabia www.fairmont.com | www.accorhotels.com

AccorHotels certified review
Abdulrhman Couples - 10/02/2018

It's nice, cleaned,nice staff ,good location,and comfortable place

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mr. Al Abdulkareem, We very much appreciate your comments regarding your stay at the Fairmont Makkah Clock Royal Tower. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Naif Al Zahrani Director of Rooms T. +(9… 777 Makkah Clock Royal Tower, A Fairmont Hotel - King Abdul Aziz Endowment, Umm Al Qura Street, Makkah, Saudi Arabia www.fairmont.com | www.accorhotels.com

AccorHotels certified review
Ghasem A. Couples - 07/02/2018
« clean hotel, professional staff. »

Room was large size, clean. Staff is helpful. Breakfast is very good.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mr. Ashelfah, We very much appreciate your very positive comments regarding your stay at the Fairmont Makkah Clock Royal Tower. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Naif Al Zahrani Director of Rooms T. +(9… 777 Makkah Clock Royal Tower, A Fairmont Hotel - King Abdul Aziz Endowment, Umm Al Qura Street, Makkah, Saudi Arabia www.fairmont.com | www.accorhotels.com

AccorHotels certified review
M A. M. A. Friends - 07/02/2018
« Love it »

Will come again next year

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mr. Md Amin, We very much appreciate your comments regarding your stay at the Fairmont Makkah Clock Royal Tower. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Naif Al Zahrani Director of Rooms T. +(9… 777 Makkah Clock Royal Tower, A Fairmont Hotel - King Abdul Aziz Endowment, Umm Al Qura Street, Makkah, Saudi Arabia www.fairmont.com | www.accorhotels.com

AccorHotels certified review
Ahmad Families - 06/02/2018
« Excellent hotel »

In general the hotel is perfect but there was no parking for the cars that make me strangle to come the the hotel

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mr. Omar Ba Aqeel, We very much appreciate your comments regarding your stay at the Fairmont Makkah Clock Royal Tower. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Naif Al Zahrani Director of Rooms T. +(9… 777 Makkah Clock Royal Tower, A Fairmont Hotel - King Abdul Aziz Endowment, Umm Al Qura Street, Makkah, Saudi Arabia www.fairmont.com | www.accorhotels.com

AccorHotels certified review
Reem A. K. Families - 06/02/2018
« Below than expected »

The best thing about the hotel is Kaaba view. I reserved 2 rooms on 51st flr, as agreed and in the mail, check in is at 5 pm but unfortunately, when I came I had to wait for one of the rooms till 6.30 pm! The receptionist did not even call me back to inform me that the other room was ready, I had to go down and to the lobby and nag to get check in! The reception seats for the waiting area are too little we didn't find a place to sit and wait! As for the room, one of the bed sheets was ripped?! I expected to find a toothbrush in the bathroom as the rest of the high rated hotels. Just to mention, when I called to reserve the rooms , I informed the lady I have 2 children and I asked regarding the extra beds, but she assured me there will be 2 sofas one in each room on which they can sleep. I was shocked to find them regular seats and they cannot sleep on them, and the children ended up sleeping next to us and it was uncomfortable night! The breakfast is fine but lacks nice arrangement and quality, the fruits are not fresh. The elevators to the side of my room were not working, there was no sign to mention they were not working and we kept waiting until a worker informed us by chance. But I thank you for your care and follow up, I think I might not be encouraged to repeat this experience especially if my parents and children are with me. I was tiring.

AccorHotels certified review
Ab Friends - 06/02/2018
« Great location, Bad service »

- The location is obviously great - Room service; the guy who answered was very helpful but the food quality is very bad. - Concierge; possibly the worst concierge service I have ever experienced. Not helpful at all and he's lazy. - The front office, nice people but aren't helpful either. - The Room; very nice design and comfortable furniture. Needs maintenance and replacing a couple of electrical sockets.

AccorHotels certified review
Taha A. Families - 06/02/2018
« elevators doors closed on my daughters hand »

The day we arrived shower was flooding and the water was all over in the washroom. My daughters hand was caught in the elevator door, the doors didn’t open automatically people in the elevator had to pry it open.

AccorHotels certified review
Eid Solo - 06/02/2018
« Excellent hotel »

Beautiful room with every amenity.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mr. Mashaal, We very much appreciate your comments regarding your stay at the Fairmont Makkah Clock Royal Tower. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Naif Al Zahrani Director of Rooms T. +(9… 777 Makkah Clock Royal Tower, A Fairmont Hotel - King Abdul Aziz Endowment, Umm Al Qura Street, Makkah, Saudi Arabia www.fairmont.com | www.accorhotels.com

AccorHotels certified review
S. M. Families - 06/02/2018
« Good but Neighbor was very noisy »

The overall experience was good but there was certain issue with the tenants from room 1310, they were very noisy at 2:00 am and we had trouble sleeping. Also the room temperature did not go below 20°c. Other than that the experience was good, Alhamdulilla.

AccorHotels certified review
Shoaib I. Business - 01/02/2018
« Excellent Services »

Very Comfortable stay

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mr. Ahmed, We very much appreciate your comments regarding your stay at the Fairmont Makkah Clock Royal Tower. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Naif Al Zahrani Director of Rooms T. +(9… 777 Makkah Clock Royal Tower, A Fairmont Hotel - King Abdul Aziz Endowment, Umm Al Qura Street, Makkah, Saudi Arabia www.fairmont.com | www.accorhotels.com

AccorHotels certified review
Zahid B. Families - 01/02/2018
« Top location and satisfying accomodation »

Location of hotel was fantastic. Congestion on the lifts, but discovered lifts were available on other sides to hotel, should have been advised by staff, unfortunately english speaking staff was hard to come by. I Would strongly recommend cleaning to windows be done more often, I could not open my curtains to have the spectacular views that were available.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mr. Shaheen, We very much appreciate your comments regarding your stay at the Fairmont Makkah Clock Royal Tower. It is always a pleasure to receive positive feedback. I will share your comments with our team. I was particularly pleased to learn that you had an enjoyable stay at Fairmont Makkah and that you found the levels of customer service to be of a high standard. On the other hand, I apologize for the inconvenience caused to you due to the room window was not very clean and thank you very much for your valuable comments, we have taken a serious note of your feedback & definitely will work on them, to further improve our services to better serve your needs, Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Naif Al Zahrani Director of Rooms T. +(9… 777 Makkah Clock Royal Tower, A Fairmont Hotel - King Abdul Aziz Endowment, Umm Al Qura Street, Makkah, Saudi Arabia www.fairmont.com | www.accorhotels.com

AccorHotels certified review
Qassim Families - 01/02/2018
« Mr. »

Disappointing in certain cases: The wash basins were clogged and when washing, water was draining very slowly. During breakfast, people were taking a lot more food than they can eat. This behavior was very saddening. The hotel should make something about reducing leftovers. Elevators are very confusing to almost every resident. Something should be done. Dirty windows.

AccorHotels certified review
Mohammed R. Families - 01/02/2018
« Verey good from all side »

Excellent every then thing is great.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mr. Rahahleh, We very much appreciate your comments regarding your stay at the Fairmont Makkah Clock Royal Tower. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Naif Al Zahrani Director of Rooms T. +(9… 777 Makkah Clock Royal Tower, A Fairmont Hotel - King Abdul Aziz Endowment, Umm Al Qura Street, Makkah, Saudi Arabia www.fairmont.com | www.accorhotels.com

AccorHotels certified review
Bader A. Couples - 31/01/2018
« Greatest location, worst service »

Before we arrived, we called customer service many times but no one answered the phone. It was confusing to get to the lobby we had to ask many people. The chick in was ok, but we had to carry our luggage to the room ourselves. The room was fantastic. However, most of the plugs were broken. Food took more than an hour to get to our room. Check out was ok.

AccorHotels certified review
Fawziah A. Families - 30/01/2018
« Excellent hotel »

It was a nice stay and i was pleased by the worm welcoming staff

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mss. Fawziah A., We very much appreciate your comments regarding your stay at the Fairmont Makkah Clock Royal Tower. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Naif Al Zahrani Director of Rooms T. +(9… 777 Makkah Clock Royal Tower, A Fairmont Hotel - King Abdul Aziz Endowment, Umm Al Qura Street, Makkah, Saudi Arabia www.fairmont.com | www.accorhotels.com

AccorHotels certified review
Ahmed M. Families - 30/01/2018
« Accepted »

Good

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mr. m., We very much appreciate your comments regarding your stay at the Fairmont Makkah Clock Royal Tower. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Naif Al Zahrani Director of Rooms T. +(9… 777 Makkah Clock Royal Tower, A Fairmont Hotel - King Abdul Aziz Endowment, Umm Al Qura Street, Makkah, Saudi Arabia www.fairmont.com | www.accorhotels.com

AccorHotels certified review
Faisal A. Couples - 30/01/2018
« I was expecting better.. »

1- The check-in process was not 5 stars at all. I called in the morning to make sure everything is ok but when I arrived at 4:20 PM the desk told me the suit is not ready yet. I was waiting till 5:00 PM and I came again to the desk give a reminder. 2- there was no food menu in the suit, I had to call three times till I got my menu delivered to the suit.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mr. Al Ghamdi, We very much appreciate your comments regarding your stay at the Fairmont Makkah Clock Royal Tower. It is always a pleasure to receive positive feedback. I will share your comments with our team. I was pleased to learn that you had an enjoyable stay although you felt that the level of service with regards to waiting time to check-in could be improved. I have looked into this matter and I can inform you that the necessary corrective action has taken place to ensure that this incident will not reoccur in the future. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Naif Al Zahrani Director of Rooms T. +(9… 777 Makkah Clock Royal Tower, A Fairmont Hotel - King Abdul Aziz Endowment, Umm Al Qura Street, Makkah, Saudi Arabia www.fairmont.com | www.accorhotels.com

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