Hotel - Fairmont Makkah Clock Royal Tower
Fairmont Hotel Fairmont Hotel

Fairmont Makkah Clock Royal Tower

4.2/5 6,919 reviews
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  • The hotel has wifi WIFI/Internet Access
  • The hotel serves breakfast Breakfast
  • The hotel has a bar Bar
  • The hotel does not have a parking Parking
  • The hotel has a restaurant Restaurant
  • The hotel has air conditioning in rooms Air Conditioning
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Services in the hotel and nearby

Check-in from 17h00
Check out up to 12h00

Services and practical information

Paying
  • WIFI/Internet Access
    • WIFI at the hotel
    • High-speed Internet
    • WIFI in your room (Paying)
  • Well-lit parking
  • Outdoor playground for children
  • 100% non-smoking hotel
  • Air conditioned
    • Air conditioning
    • Automatic air control
    • Air Conditioning

Leisure and activities

  • Fitness centre
  • Well-being
    • Jacuzzi (Paying)
    • Massage (Paying)
  • Outdoor playground for children

Catering

  • 6 restaurant(s)
  • 2 bar(s)

Business services

  • 1 meeting room(s)
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Hotel location

Our rooms

  • 1,650 rooms
  • 100% non-smoking hotel
    • Air conditioning
    • Emergency exit map
    • Automatic air control
    • WIFI in your room
    • Sprinkler in room
    • Keycard-operated door locks
    • Audible smoke alarms in rooms
    • Security peephole
    • Emergency info in rooms
Our rooms fittings

Our restaurants and bars

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Your meetings and events

4.2/5 AccorHotels Rating 6,919 reviews

Our guest reviews for Fairmont Makkah Clock Royal Tower

100% genuine reviews from our guests

Find out more
Muhannad A. Families - 14/11/2018 AccorHotels certified review
« Not perfect »

Water boiler not working I asked for something to come have a look I Ben told ok but know one come from mentance I went and came back after 8 about I calld back again than they chick if I have made I request for mentianc and they agreed to send someone who finally changed the boiler I don’t aspect that from 5 stars hotel services she’d be fast and at ones don

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mr. Al Noaman, We very much appreciate your comments regarding your stay at the Fairmont Makkah Clock Royal Tower. It is always a pleasure to receive positive feedback. I will share your comments with our team. I was particularly pleased to learn that you had an enjoyable stay at Fairmont Makkah and that you found the levels of customer service to be of a high standard. On the other hand, I apologize for the inconvenience caused to you due to water kettle not working; I have looked into this matter to ensure that a similar incident will not repeat in the future. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Naif Al Zahrani Director of Rooms T. +(9… 777 Makkah Clock Royal Tower, A Fairmont Hotel - King Abdul Aziz Endowment, Umm Al Qura Street, Makkah, Saudi Arabia www.fairmont.com | www.accorhotels.com

Abdullah A. Couples - 13/11/2018 AccorHotels certified review
« Thank you »

Dear Mr Abdel Aziz Eid , I would like to thank you very much for the great service and the hospitality that we feel always during our current and previous stays. I would like to thank Mr Mohammad Tantawy the assiatant front desk manager for his kind and professional services he provides and we feel that we are always welcomed . Also , I would like to thank all the staff at reception, house keeping , concierge and the resturant. In the resturant, I would like to thank Mr Yunis that he was kind with us and provides a good service during our previous and the current stay . So , thank you very much for every thing but I have a suggestion regarding that some furntiure and the toilets facilities needs a kind of refurbishing to keep them nice as usual Thank you Abdullah

Fad Families - 12/11/2018 AccorHotels certified review
« perfect stay »

- a clean and large room - a comfy matters and billows - a good quality shampoo, body shower etc.. - a healpful team regarding flexibility in check in and check out based on viability and customer needs - great location - great breakfast choices and view - my only concern regarding the glass/window cleaning of the room, it was to dirty

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mss. Faye A., We very much appreciate your positive comments regarding your stay at the Fairmont Makkah Clock Royal Tower. It is always a pleasure to receive positive feedback. I will share your comments with our team. I apologize for the inconvenience caused to you due to the room window was not very clean , the engineering department has been notified to look into it and take appropriate measure.I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Naif Al Zahrani Director of Rooms T. +(9… 777 Makkah Clock Royal Tower, A Fairmont Hotel - King Abdul Aziz Endowment, Umm Al Qura Street, Makkah, Saudi Arabia www.fairmont.com | www.accorhotels.com

Rayan A. Families - 12/11/2018 AccorHotels certified review
« good »

It was good but i expected better in some parts

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mr. A., We very much appreciate your comments regarding your stay at the Fairmont Makkah Clock Royal Tower. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Naif Al Zahrani Director of Rooms T. +(9… 777 Makkah Clock Royal Tower, A Fairmont Hotel - King Abdul Aziz Endowment, Umm Al Qura Street, Makkah, Saudi Arabia www.fairmont.com | www.accorhotels.com

Adel A. Families - 12/11/2018 AccorHotels certified review
« It is my pleasure to be your guest. »

Amazing . I was very satisfied

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mr. A., We very much appreciate your comments regarding your stay at the Fairmont Makkah Clock Royal Tower. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Naif Al Zahrani Director of Rooms T. +(9… 777 Makkah Clock Royal Tower, A Fairmont Hotel - King Abdul Aziz Endowment, Umm Al Qura Street, Makkah, Saudi Arabia www.fairmont.com | www.accorhotels.com

Hussein A. Families - 12/11/2018 AccorHotels certified review
« dirty hotel with no service at all. »

the. carpet was dirty, trainee check me in to wrong room, he does not know the types of room. he was rude when I come back to him. inspire I was regularly staying with you, this will be the last time and I will not recommend it to my friends

Ahmed S. G. Couples - 09/11/2018 AccorHotels certified review
« Access of my car with the driver to the Hotel through the tunnel after checkout is a desaster »

It was satisfactory but checking in was not to the standard of Fairmont it took too long time and girls at the reception desk had lack of experience and information but the disaster was after checking out waiting for 45 min my wife and I for my car with my driver to have the permission to enter the tunnel gate to come in to pick me up

Dr. Business - 08/11/2018 AccorHotels certified review
« It was great stay thanks.. »

It is improving a lot in compare to previous time especially i extended my thanks to resepchint mr turki and chef saeed and mr kazi

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mss. Zain A., We very much appreciate your comments regarding your stay at the Fairmont Makkah Clock Royal Tower. It is always a pleasure to receive positive feedback. I will share your comments with our team. The Colleague, Khalid, was also happy to hear of your positive comments about him. The Colleague, Turki, Kazi & Chef Saeed, was also happy to hear of your positive comments about them. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Naif Al Zahrani Director of Rooms T. +(9… 777 Makkah Clock Royal Tower, A Fairmont Hotel - King Abdul Aziz Endowment, Umm Al Qura Street, Makkah, Saudi Arabia www.fairmont.com | www.accorhotels.com

Soliman A. Families - 08/11/2018 AccorHotels certified review

It is ok

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mr. A., We very much appreciate your comments regarding your stay at the Fairmont Makkah Clock Royal Tower. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Naif Al Zahrani Director of Rooms T. +(9… 777 Makkah Clock Royal Tower, A Fairmont Hotel - King Abdul Aziz Endowment, Umm Al Qura Street, Makkah, Saudi Arabia www.fairmont.com | www.accorhotels.com

Anonymous Families - 08/11/2018 AccorHotels certified review
« Great »

Every thing was up to expectation, friendly reception, effective housekeeping, good food

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mr. M., We very much appreciate your comments regarding your stay at the Fairmont Makkah Clock Royal Tower. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Naif Al Zahrani Director of Rooms T. +(9… 777 Makkah Clock Royal Tower, A Fairmont Hotel - King Abdul Aziz Endowment, Umm Al Qura Street, Makkah, Saudi Arabia www.fairmont.com | www.accorhotels.com

A M. Families - 08/11/2018 AccorHotels certified review
« Excellent »

Excellent Stay. However, some constructive feedback: TV didnt come on some times. A better guide on how to turn on TV and how to go to channels would be helpful in the future. On hotel restaurant choices was very limiting. Aja was closed with only one option on the entire hotel. Should have more options for on-site dining.

Esh Families - 07/11/2018 AccorHotels certified review
« Comfortable stay within Mekkah »

Everything was up to expectation easy check in and check out. Rooms were clean and spacious. Only Two cons which I was mention in other booking site 1- pillows have a smell and yes indeed not to the standard of a 5 star bit disappointing 2- Food prices (breakfast buffet sr 110) per person with the food selection a bit steep would have valued it anywhere between 75 -95 SR no more.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mr. Al Harthi, We very much appreciate your comments regarding your stay at the Fairmont Makkah Clock Royal Tower. It is always a pleasure to receive positive feedback. I will share your comments with our team. I was sorry to learn that you found the pillows has no refreshing smell and it caused you unnecessary inconvenience, I have personally asked the housekeeping department to look into it, on other hand regards the prices of our break fast, I can inform you that we are constantly surveying what other hotels in the city are charging, and the result always shows that our prices are very competitive. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Naif Al Zahrani Director of Rooms T. +(9… 777 Makkah Clock Royal Tower, A Fairmont Hotel - King Abdul Aziz Endowment, Umm Al Qura Street, Makkah, Saudi Arabia www.fairmont.com | www.accorhotels.com

Salah Couples - 07/11/2018 AccorHotels certified review
« succesfull experiance in Makkah »

quick chick in smiling and helpful employees comfortable accommodation quick and easy chick out .

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mr. B., We very much appreciate your comments regarding your stay at the Fairmont Makkah Clock Royal Tower. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Naif Al Zahrani Director of Rooms T. +(9… 777 Makkah Clock Royal Tower, A Fairmont Hotel - King Abdul Aziz Endowment, Umm Al Qura Street, Makkah, Saudi Arabia www.fairmont.com | www.accorhotels.com

Obaid Families - 07/11/2018 AccorHotels certified review
« From Booking to Check-out and everything in between was Excellent »

Great looking,, excellent staff,, comfortable and clean room.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mr. Al Breiki, We very much appreciate your comments regarding your stay at the Fairmont Makkah Clock Royal Tower. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Naif Al Zahrani Director of Rooms T. +(9… 777 Makkah Clock Royal Tower, A Fairmont Hotel - King Abdul Aziz Endowment, Umm Al Qura Street, Makkah, Saudi Arabia www.fairmont.com | www.accorhotels.com

Shahul H. I. Families - 07/11/2018 AccorHotels certified review
« Stay was good though, double payment was forced on me »

You allow us booking only with Credit card and even after booking thru credit card, I was forced to do second payment using my debit card. It is ridiculous to do another payment and to initiate the refund. I've booked the room thru my friend's credit card though, I was having the authorization letter for the credit card from him. I don't understand why I'm forced to do another payment....

Our hotel has responded to the review
Our hotel has responded to the review

Dear Shahul I., Thank you for taking the time to tell us about your experience at the Fairmont Makkah Clock Royal Tower. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Fairmont, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Houssine Ben Salah Asst. Guest Relations Manager

Muhammad A. Families - 06/11/2018 AccorHotels certified review
« Amazing »

Everything is perfect

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mr. Al Duriweesh, We very much appreciate your comments regarding your stay at the Fairmont Makkah Clock Royal Tower. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Naif Al Zahrani Director of Rooms T. +(9… 777 Makkah Clock Royal Tower, A Fairmont Hotel - King Abdul Aziz Endowment, Umm Al Qura Street, Makkah, Saudi Arabia www.fairmont.com | www.accorhotels.com

Sameer S. Families - 04/11/2018 AccorHotels certified review
« Issues deviating from the promised comfort »

Pluses - Nice location and view - Friendly and helpful managers and staff in Gold Lounge, Deirah and Atyaf restaurants (Mr. Nour, Mr. Ibrahim, Mr. Abdul Karim, Hassan and Siraj) Minuses - The unclean windows affect the view - Praying area and suite carpets need to change - Jacuzzi stairs injured my wife’s head in the back requiring stitches as she slipped while descending from the elevated jacuzzi - The lady receptionist in the Gold Lounge by checkout day did not match Fairmont standards at all as she referred us to the other reception when I called her asking for removing a forgotten belonging from the room! When I requested to speak to the manager, she left me on voicemail then disconnected the phone.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mr. S., We very much appreciate your comments regarding your stay at the Fairmont Makkah Clock Royal Tower. It is always a pleasure to receive positive feedback. I will share your comments with our team. Thank you very much for your valuable comments, we have taken a serious note of your feedback & definitely will work on them, to further improve our services to better serve your needs, I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Naif Al Zahrani Director of Rooms T. +(9… 777 Makkah Clock Royal Tower, A Fairmont Hotel - King Abdul Aziz Endowment, Umm Al Qura Street, Makkah, Saudi Arabia www.fairmont.com | www.accorhotels.com

Mohammad M. R. Couples - 03/11/2018 AccorHotels certified review
« Very good Hotel »

Comfortable stay

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mr. Mahbubur R., We very much appreciate your comments regarding your stay at the Fairmont Makkah Clock Royal Tower. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Naif Al Zahrani Director of Rooms T. +(9… 777 Makkah Clock Royal Tower, A Fairmont Hotel - King Abdul Aziz Endowment, Umm Al Qura Street, Makkah, Saudi Arabia www.fairmont.com | www.accorhotels.com

Nabih Business - 03/11/2018 AccorHotels certified review
« Great »

Very nice

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mr. H., We very much appreciate your comments regarding your stay at the Fairmont Makkah Clock Royal Tower. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Naif Al Zahrani Director of Rooms T. +(9… 777 Makkah Clock Royal Tower, A Fairmont Hotel - King Abdul Aziz Endowment, Umm Al Qura Street, Makkah, Saudi Arabia www.fairmont.com | www.accorhotels.com

Salama Families - 03/11/2018 AccorHotels certified review

It was amazing

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mss. Salama A., We very much appreciate your comments regarding your stay at the Fairmont Makkah Clock Royal Tower. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Naif Al Zahrani Director of Rooms T. +(9… 777 Makkah Clock Royal Tower, A Fairmont Hotel - King Abdul Aziz Endowment, Umm Al Qura Street, Makkah, Saudi Arabia www.fairmont.com | www.accorhotels.com

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