Fairmont Makkah Clock Royal Tower 5 stars

Customer review rating 4.2/5 8,839 reviews
Fairmont Makkah Clock Royal Tower
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Room 1

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Children's age

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Hotel extras

Only hotel in Makkah with Kaaba view rooms.

Services in the hotel and nearby

Check-in from 17h00

Check out up to 12h00

Paying

Services and practical information
  • WIFI/Internet Access
  • Well-lit parking
  • Outdoor playground for children
  • 100% non-smoking hotel
  • Air conditioned
Catering
  • 6 restaurant(s)
  • 2 bar(s)
Leisure and activities
  • Fitness centre
  • Well-being
  • Outdoor playground for children
Business services
  • 1 meeting room(s)
Information message

Ramadan check in time: 18:00.

Hotel location

Fairmont Makkah Clock Royal Tower

King Abdul Aziz Endowment
Abraj Al Bait Complex
PO Box 762

makkah
saudi arabia

Tel: +96612 571 7777

Fax: (+966)12 571 7666

Contact email

Check-in from 17h00

Check out up to 12h00

  • MASJID AL HARAM :   Ajyad Street Masjid Al Haram

  • MAKKAH CLOCK ROYAL TOWER :   Abraj Al Bait Makkah Clock Royal Tower

  • By plane

    KING ABDULAZIZ INTL AIRPORT At 100km / 62.14 miles

GPS :21.417981, 39.825229

Our accommodations

Fairmont Room King City

  • Max. number of persons: 2
  • Area: From 46
  • Wireless internet in your room

Fairmont Room Twin City

  • Max. number of persons: 2
  • Area: From 46
  • Wireless internet in your room

Studio Twin City

  • Max. number of persons: 3
  • Area: From 45
  • Wireless internet in your room

Fairmont Room Triple City

  • Max. number of persons: 3
  • Area: From 46
  • Wireless internet in your room

Signature Room Twin Kaaba

  • Max. number of persons: 3
  • Area: From 46
  • Wireless internet in your room

Residential Suite Twin Kaaba

  • Max. number of persons: 3
  • Area: From 95
  • Wireless internet in your room

Residential Suite King Kaaba

  • Max. number of persons: 3
  • Area: From 95
  • Wireless internet in your room

Two Bedroom Suite Haram

  • Max. number of persons: 6
  • Area: From 172
  • Wireless internet in your room

2 Bedroom Signature Suite Kaaba

  • Max. number of persons: 6
  • Area: From 172
  • Wireless internet in your room

Fairmont Twin City Handicap

  • Max. number of persons: 2
  • Area: From 46
  • Wireless internet in your room

Fairmont Gold Twin City

  • Max. number of persons: 3
  • Area: From 46
  • Wireless internet in your room

Deluxe Room King Haram

  • Max. number of persons: 2
  • Area: From 46
  • Wireless internet in your room

Deluxe Room Twin Haram

  • Max. number of persons: 2
  • Area: From 46
  • Wireless internet in your room

Studio Room Twin Haram

  • Max. number of persons: 2
  • Area: From 45
  • Wireless internet in your room

Fairmont Gold Twin Haram

  • Max. number of persons: 2
  • Area: From 46
  • Wireless internet in your room

Studio Room Twin Kaaba

  • Max. number of persons: 3
  • Area: From 45
  • Wireless internet in your room

Fairmont Gold Twin Kaaba

  • Max. number of persons: 2
  • Area: From 46
  • Wireless internet in your room

Residential Suite Twin City

  • Max. number of persons: 3
  • Area: From 95
  • Wireless internet in your room

Residential Suite Twin Haram

  • Max. number of persons: 3
  • Area: From 95
  • Wireless internet in your room

Residential Quad Haram

  • Max. number of persons: 4
  • Area: From 95
  • Wireless internet in your room

Junior Suite King Kaaba

  • Max. number of persons: 4
  • Area: From 92
  • Wireless internet in your room

Junior Suite King City

  • Max. number of persons: 3
  • Area: From 92
  • Wireless internet in your room

Junior Suite King Haram

  • Max. number of persons: 3
  • Area: From 92
  • Wireless internet in your room

Fairmont Gold Junior Suite Kaaba

  • Max. number of persons: 3
  • Area: From 86
  • Wireless internet in your room

Duplex Suite 2 Bedroom Kaaba

  • Max. number of persons: 4
  • Area: From 105
  • Wireless internet in your room

Fairmont Gold Signature Suite Haram

  • Max. number of persons: 6
  • Area: From 172
  • Wireless internet in your room

Fairmont Gold Signature Suite Kaaba

  • Max. number of persons: 6
  • Area: From 172
  • Wireless internet in your room

Fairmont Gold Executive Suite City

  • Max. number of persons: 5
  • Area: From 138
  • Wireless internet in your room

Presidential Suite Kaaba View

  • Max. number of persons: 4
  • Area: From 184
  • Wireless internet in your room

Royal Suite Kaaba

  • Max. number of persons: 4
  • Area: From 328
  • Wireless internet in your room

Grand Royal Suite Kaaba

  • Max. number of persons: 6
  • Area: From 720
  • Wireless internet in your room

Duplex Suite Twin Kaaba

  • Max. number of persons: 4
  • Area: From 105
  • Wireless internet in your room

Apartment Suite King Kaaba

  • Max. number of persons: 4
  • Area: From 135
  • Wireless internet in your room

Our restaurants and bars

ATYAF

Type of cuisine: International

Casual, contemporary, all-day dining, featuring a kitchen theater, a juice station, and a pizza and pasta station. The menu offers a meeting point of the cuisines of the Middle East, Asia, North Africa, the Levant and the Mediterranean.

Lunch

13:00 - 16:00

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Dinner

19:00 - 23:00

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

AL DIRA

Type of cuisine: Thematic cuisine

In a palatial Saudi setting - prepare to be dazzled by a lavish buffet an almost endless selection of dishes ranging from authentic Bedouin to Levant and live ouzi stations.

Dinner

19:00 - 23:00

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

MAZEDAR

Type of cuisine: Thematic cuisine

Indian A La Carte Menu - This restaurant features a striking tandoor station - authentic spice blends and a stylish - contemporary ambiance.

Dinner

19:00 - 23:00

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

AJA

Type of cuisine: Thematic cuisine

A casual Asian noodle restaurant serving the freshest noodles - dim sum - soups and fried rice dishes - wok station - great selection of Indonesian cuisine - such as nasi goreng - bakmi goreng and mee goreng.

Dinner

19:00 - 23:00

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

THE GRILL

Type of cuisine: Barbecue

The first a la carte fine dining establishment in any hotel in Makkah - this steakhouse boasts a warm elegance and stylish presentation of the finest cuts of meat. Hrs of Operation: Tuesday and Wednesday 7:00pm to 11:00am

Dinner

19:00 - 23:00

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

AL DAR

Type of cuisine: Thematic cuisine

A boutique style Lebanese buffet with a shawarma station - plus table service of cold mezzeh on fine china - promises traditional tastes with a modern flair. Ala Carte Concept. Lebanese

Dinner

19:00 - 23:00

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

MAZAQ

Photo non contractuelle / Strictly non binding

An extensive portfolio of coffees and teas - interpreted by our coffee and tea sommelier - awaits at this patisserie and lounge. Open 10.00am - Closed 12.00pm.

MIRKAZ

Photo non contractuelle / Strictly non binding

This street side cafe shows its modern flair in both cuisine and decor. Enjoy signature coffee roasts from around the world - accompanied by chocolate and sweets - in a relaxed environment. Open 13.00pm and close 23.00pm.

Your meetings and events

Our meeting rooms

  • Number of meeting rooms: 1

  • Maximum size: 1,191

  • Maximum capacity: 2,000 people

Find out more

Our guest reviews for
Fairmont Makkah Clock Royal Tower

100% genuine reviews from our guests

Find out more

AccorHotels Rating 4.2/5

8,839 reviews

Perfect hotel

Customer review rating 4.2/5

Khalid Families - 16/08/2019 AccorHotels review

Very satisfied

Dear Khalid A., We very much appreciate your comments regarding your stay at the Fairmont Makkah Clock Royal Tower. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Houssine Ben Salah Assistant Guest Relations Manager

Excellent

Customer review rating 4.2/5

Saeed A. Families - 31/07/2019 AccorHotels review

Excellent

Dear Mr. A., We very much appreciate your positive comments regarding your stay at the Fairmont Makkah Clock Royal Tower. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Naif Al Zahrani Director of Rooms T. +(9… 777 Makkah Clock Royal Tower, A Fairmont Hotel - King Abdul Aziz Endowment, Umm Al Qura Street, Makkah, Saudi Arabia www.fairmont.com | www.accorhotels.com
Customer review rating 4.2/5

Fahmi A. Solo - 30/07/2019 AccorHotels review

Excellent accommodation

Dear Mr. Al Abdulqader, We very much appreciate your comments regarding your stay at the Fairmont Makkah Clock Royal Tower. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Naif Al Zahrani Director of Rooms T. +(9… 777 Makkah Clock Royal Tower, A Fairmont Hotel - King Abdul Aziz Endowment, Umm Al Qura Street, Makkah, Saudi Arabia www.fairmont.com | www.accorhotels.com

Excellent

Customer review rating 4.2/5

Amal Friends - 29/07/2019 AccorHotels review

Location Service Food

Dear Mss. Amal A., We very much appreciate your comments regarding your stay at the Fairmont Makkah Clock Royal Tower. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Naif Al Zahrani Director of Rooms T. +(9… 777 Makkah Clock Royal Tower, A Fairmont Hotel - King Abdul Aziz Endowment, Umm Al Qura Street, Makkah, Saudi Arabia www.fairmont.com | www.accorhotels.com

Highly recommended hotel in Makkah

Customer review rating 4.2/5

Luai Families - 24/07/2019 AccorHotels review

Fairmont have been always my 1st choice when I visit Makkah. Mostly maintaining it's high standard of service. Majority of staff are professionals and eager to meat your expectations. Room quality is good as long as you don't select the studio type. Food has a high quality and reach with diffrent selections. The privit prayer area with the holy mosque is one of the big pluses for this hotel. I had some few observations on the room condition which were carefully handled and the room was changed to a better one. The royal customer service team is really an outstanding one. They keep calling you during the stay to make sure that every thing is going smooth.

Dear Mr. Al Fayez, We very much appreciate your very positive comments regarding your stay at the Fairmont Makkah Clock Royal Tower. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Naif Al Zahrani Director of Rooms T. +(9… 777 Makkah Clock Royal Tower, A Fairmont Hotel - King Abdul Aziz Endowment, Umm Al Qura Street, Makkah, Saudi Arabia www.fairmont.com | www.accorhotels.com

bad service

Customer review rating 4.2/5

Mimi Families - 22/07/2019 AccorHotels review

Bad service whenever I called to ask for something, needs to get it after 2-3 hours. I will not visit it again

Dear Nrs. Muna A., Thank you for taking the time to tell us about your experience at the Fairmont Makkah Clock Royal Tower. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Fairmont, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Houssine Ben Salah Assistant Guest Relations Manager

My view was fabulous Kaba

Customer review rating 4.2/5

Yahya A. Families - 19/07/2019 AccorHotels review

I enjoyed staying at your hotel because kaba view and private restaurant gold members make me happy the only issue I faced changed elevators to go eat breakfast

Dear Mr. Al Saleh, We very much appreciate your very positive comments regarding your stay at the Fairmont Makkah Clock Royal Tower. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Naif Al Zahrani Director of Rooms T. +(9… 777 Makkah Clock Royal Tower, A Fairmont Hotel - King Abdul Aziz Endowment, Umm Al Qura Street, Makkah, Saudi Arabia www.fairmont.com | www.accorhotels.com

The room service was not as before.

Customer review rating 4.2/5

Ghaleb B. A. K. Solo - 16/07/2019 AccorHotels review

In the previous stay was great, this stay was not as expected. The room service needs to be improved as before for such great hotel.

Dear Mr. Al K., We very much appreciate your comments regarding your stay at the Fairmont Makkah Clock Royal Tower. It is always a pleasure to receive positive feedback. I will share your comments with our team. I was pleased to learn that you had an enjoyable stay although you felt that the level of service with regards to waiting time to check-in could be improved. I have looked into this matter and I can inform you that the necessary corrective action has taken place to ensure that this incident will not reoccur in the future. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Naif Al Zahrani Director of Rooms T. +(9… 777 Makkah Clock Royal Tower, A Fairmont Hotel - King Abdul Aziz Endowment, Umm Al Qura Street, Makkah, Saudi Arabia www.fairmont.com | www.accorhotels.com

Not as expected

Customer review rating 4.2/5

Anonymous Families - 15/07/2019 AccorHotels review

I was not happy with the services provided. The staff mainly Security are not professional.

Dear Mr. Mohammed A., Thank you for taking the time to tell us about your experience at the Fairmont Makkah Clock Royal Tower. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Fairmont, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Houssine Ben Salah Assistant Guest Relations Manager

Almost great trip, except!!

Customer review rating 4.2/5

Ahmed A. Solo - 13/07/2019 AccorHotels review

Everything was great except the check in!! Total chaos!!

Dear Mr. Al Shehri, We very much appreciate your positive comments regarding your stay at the Fairmont Makkah Clock Royal Tower. It is always a pleasure to receive positive feedback. I will share your comments with our team.I was pleased to learn that you had an enjoyable stay although you felt that the level of service with regards to waiting time to check-in could be improved. I have looked into this matter and I can inform you that the necessary corrective action has taken place to ensure that this incident will not reoccur in the future I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Naif Al Zahrani Director of Rooms T. +(9… 777 Makkah Clock Royal Tower, A Fairmont Hotel - King Abdul Aziz Endowment, Umm Al Qura Street, Makkah, Saudi Arabia www.fairmont.com | www.accorhotels.com
Customer review rating 4.2/5

Bander Families - 11/07/2019 AccorHotels review

Wonderful

Dear Mr. A., We very much appreciate your comments regarding your stay at the Fairmont Makkah Clock Royal Tower. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Naif Al Zahrani Director of Rooms T. +(9… 777 Makkah Clock Royal Tower, A Fairmont Hotel - King Abdul Aziz Endowment, Umm Al Qura Street, Makkah, Saudi Arabia www.fairmont.com | www.accorhotels.com

A.

Customer review rating 4.2/5

Anonymous Families - 11/07/2019 AccorHotels review

The best hotel in Makkah

Dear Mr. Al Thobaiti, We very much appreciate your positive comments regarding your stay at the Fairmont Makkah Clock Royal Tower. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Naif Al Zahrani Director of Rooms T. +(9… 777 Makkah Clock Royal Tower, A Fairmont Hotel - King Abdul Aziz Endowment, Umm Al Qura Street, Makkah, Saudi Arabia www.fairmont.com | www.accorhotels.com
Customer review rating 4.2/5

Alaa S. Families - 11/07/2019 AccorHotels review

Excellent

Dear Mr. M., We very much appreciate your comments regarding your stay at the Fairmont Makkah Clock Royal Tower. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Naif Al Zahrani Director of Rooms T. +(9… 777 Makkah Clock Royal Tower, A Fairmont Hotel - King Abdul Aziz Endowment, Umm Al Qura Street, Makkah, Saudi Arabia www.fairmont.com | www.accorhotels.com

Vacation

Customer review rating 4.2/5

Hatem A. Families - 10/07/2019 AccorHotels review

Staff was excellent and efficient helpful

Dear Mr. A., We very much appreciate your comments regarding your stay at the Fairmont Makkah Clock Royal Tower. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Naif Al Zahrani Director of Rooms T. +(9… 777 Makkah Clock Royal Tower, A Fairmont Hotel - King Abdul Aziz Endowment, Umm Al Qura Street, Makkah, Saudi Arabia www.fairmont.com | www.accorhotels.com

I love the room’s design

Customer review rating 4.2/5

Lujain Couples - 08/07/2019 AccorHotels review

It’s good to say about my experience nice and comfortable

Dear Mr. A., We very much appreciate your positive comments regarding your stay at the Fairmont Makkah Clock Royal Tower. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Naif Al Zahrani Director of Rooms T. +(9… 777 Makkah Clock Royal Tower, A Fairmont Hotel - King Abdul Aziz Endowment, Umm Al Qura Street, Makkah, Saudi Arabia www.fairmont.com | www.accorhotels.com

Great

Customer review rating 4.2/5

Falah A. Solo - 06/07/2019 AccorHotels review

I found the peacfull and relaxation during my stay .

Dear Mr. Al Qahtani, We very much appreciate your very positive comments regarding your stay at the Fairmont Makkah Clock Royal Tower. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Naif Al Zahrani Director of Rooms T. +(9… 777 Makkah Clock Royal Tower, A Fairmont Hotel - King Abdul Aziz Endowment, Umm Al Qura Street, Makkah, Saudi Arabia www.fairmont.com | www.accorhotels.com

Good but the room service needs to be improved

Customer review rating 4.2/5

Asmaa A. Families - 06/07/2019 AccorHotels review

I love everything about it, but the room service wasnt that good, I would have to call twice for them to clean the room. Besides, the food wasnt that great, the menu is very limited, some items arent fresh, vine leaves is canned.

Dear Mss. Asmaa A., We very much appreciate your comments regarding your stay at the Fairmont Makkah Clock Royal Tower. It is always a pleasure to receive positive feedback. I will share your comments with our team. I was sorry to learn that you found the level of services from the Housekeeping not satisfactory and caused you unnecessary inconvenience. Please be assured that corrective measures have been taken to ensure that a similar incident does not happen and we assure you of a better service the next time you come to our hotel. On the other hand On your comment regarding Food quality & Buffet verity, I apologize for the inconvenience it has caused you during your stay, the Food & Beverage Manager has been notified to look into it and take appropriate measure. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Naif Al Zahrani Director of Rooms T. +(9… 777 Makkah Clock Royal Tower, A Fairmont Hotel - King Abdul Aziz Endowment, Umm Al Qura Street, Makkah, Saudi Arabia www.fairmont.com | www.accorhotels.com

a.

Customer review rating 4.2/5

Hawra A. Families - 03/07/2019 AccorHotels review

So nice comfortable good experience But it is not easy to do check out because when I call from my room that I want to do check out they said I should do check out from the lobby but the lobby was crowding and it’s take long time I ask to improve this service

Dear Mss. Hawra a., We very much appreciate your positive comments regarding your stay at the Fairmont Makkah Clock Royal Tower. It is always a pleasure to receive positive feedback. I will share your comments with our team. Thank you very much for your valuable comment about departure, we have taken a serious note of your feedback & definitely will work on them, to further improve our services to better serve your needs, I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Naif Al Zahrani Director of Rooms T. +(9… 777 Makkah Clock Royal Tower, A Fairmont Hotel - King Abdul Aziz Endowment, Umm Al Qura Street, Makkah, Saudi Arabia www.fairmont.com | www.accorhotels.com

Perfect

Customer review rating 4.2/5

Ahmed B. M. Couples - 03/07/2019 AccorHotels review

New experience specially it’s closed to al haram

Dear Mr. Bin M., We very much appreciate your positive comments regarding your stay at the Fairmont Makkah Clock Royal Tower. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Naif Al Zahrani Director of Rooms T. +(9… 777 Makkah Clock Royal Tower, A Fairmont Hotel - King Abdul Aziz Endowment, Umm Al Qura Street, Makkah, Saudi Arabia www.fairmont.com | www.accorhotels.com

The overall experience was very good.

Customer review rating 4.2/5

Anonymous Business - 03/07/2019 AccorHotels review

This was my fourth stay at this property over the past two years. While the overall experience was very good, a couple of areas need improvement. The fruit basket etc. are sent only after a reminder which should not be the case. Moreover, when making the room booking on the hotel website, there are issues in reflecting member number every time.

Dear Mss. Shahnaz A., We very much appreciate your comments regarding your stay at the Fairmont Makkah Clock Royal Tower. It is always a pleasure to receive positive feedback. I will share your comments with our team.Thank you very much for your valuable comments regarding booking.com our property booking, we have taken a serious note of your feedback & definitely will work on them, to further improve our services to better serve your needs I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Naif Al Zahrani Director of Rooms T. +(9… 777 Makkah Clock Royal Tower, A Fairmont Hotel - King Abdul Aziz Endowment, Umm Al Qura Street, Makkah, Saudi Arabia www.fairmont.com | www.accorhotels.com
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