Hotel - Fairmont Makkah Clock Royal Tower
Fairmont Hotel Fairmont Hotel

Fairmont Makkah Clock Royal Tower

4.2/5 6,520 reviews
See on a map
  • The hotel has wifi WIFI/Internet Access
  • The hotel serves breakfast Breakfast
  • The hotel has a bar Bar
  • The hotel does not have a parking Parking
  • The hotel has a restaurant Restaurant
  • The hotel has air conditioning in rooms Air Conditioning
See rates
From
From 650.00 SAR Non member rate
From 585.00 SAR Member's rate Members’ Rate, join while you book
10.00P
Up to {{amount}}% extra off
Members’ Rate, join while you book
See rates

Services in the hotel and nearby

Check-in from 17h00
Check out up to 12h00

Services and practical information

Paying
  • WIFI/Internet Access
    • WIFI at the hotel
    • High-speed Internet
    • WIFI in your room (Paying)
  • Well-lit parking
  • Outdoor playground for children
  • 100% non-smoking hotel
  • Air conditioned
    • Air conditioning
    • Automatic air control
    • Air Conditioning

Leisure and activities

  • Fitness centre
  • Well-being
    • Jacuzzi (Paying)
    • Massage (Paying)
  • Outdoor playground for children

Catering

  • 6 restaurant(s)
  • 2 bar(s)

Business services

  • 1 meeting room(s)
See all services

Hotel location

Our rooms

  • 1,650 rooms
  • 100% non-smoking hotel
    • Air conditioning
    • Emergency exit map
    • Automatic air control
    • WIFI in your room
    • Sprinkler in room
    • Keycard-operated door locks
    • Audible smoke alarms in rooms
    • Security peephole
    • Emergency info in rooms
Our rooms fittings

Our restaurants and bars

See all our restaurants
See all our bars
See all our restaurants and bars

Your meetings and events

4.2/5 AccorHotels Rating 6,520 reviews

Our guest reviews for Fairmont Makkah Clock Royal Tower

100% genuine reviews from our guests

Find out more
Mohammed A. A. A. Couples - 12/09/2018 AccorHotels certified review

I enjoyed with all means staying in fairmont hotel

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mr. Al Saddiq, We very much appreciate your positive comments regarding your stay at the Fairmont Makkah Clock Royal Tower. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Naif Al Zahrani Director of Rooms T. +(9… 777 Makkah Clock Royal Tower, A Fairmont Hotel - King Abdul Aziz Endowment, Umm Al Qura Street, Makkah, Saudi Arabia www.fairmont.com | www.accorhotels.com

Saeed Couples - 04/09/2018 AccorHotels certified review
« Great »

Great

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mr. Saeed Yahya Mohammed Alkindi A., We very much appreciate your comments regarding your stay at the Fairmont Makkah Clock Royal Tower. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Naif Al Zahrani Director of Rooms T. +(9… 777 Makkah Clock Royal Tower, A Fairmont Hotel - King Abdul Aziz Endowment, Umm Al Qura Street, Makkah, Saudi Arabia www.fairmont.com | www.accorhotels.com

Zg Families - 29/08/2018 AccorHotels certified review
« Interesting experience but massive scope for improvements »

Fairmont Makkah is located at a very strategic location with 2 prayer rooms (level S2 and level 29) overlooking Kaaba within it. Its location allows quick and easy access to the Haram and its considered as part of Haram anyway by many people. There are a few issues that need resolving, mainly the lifts. The lifts are extremely busy and can sometimes take up to 10 minutes to get a lift from a floor to level M2. Once you are at M2, it can again take time to get to ground floor. I am sure many of these lift issues can be fixed by clever programming of the lift algorithms. In addition, cleaners seem to be busy and don't come to clean the rooms if you just leave the cleaning lights on. If the hotel is aware that a room is being shared by 4 people and they still leave just 2 towels then there is something wrong with their system. The food at the Lebanese restaurant was just okay and the buffet menu didn't change day to day. The main advantage of this is just the location and easy access to prayer rooms.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Emran I., We very much appreciate your comments regarding your stay at the Fairmont Makkah Clock Royal Tower. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Naif Al Zahrani Director of Rooms T. +(9… 777 Makkah Clock Royal Tower, A Fairmont Hotel - King Abdul Aziz Endowment, Umm Al Qura Street, Makkah, Saudi Arabia www.fairmont.com | www.accorhotels.com

Amr A. B. Families - 16/08/2018 AccorHotels certified review
« Absolutely Amazing »

Definitely one of the best hotel experiences we have ever had, super clean, friendly staff, great amenities. Can’t wait to do it again

Our hotel has responded to the review
Our hotel has responded to the review

Dear Amr Abdullah B., We very much appreciate your comments regarding your stay at the Fairmont Makkah Clock Royal Tower. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Naif Al Zahrani Director of Rooms T. +(9… 777 Makkah Clock Royal Tower, A Fairmont Hotel - King Abdul Aziz Endowment, Umm Al Qura Street, Makkah, Saudi Arabia www.fairmont.com | www.accorhotels.com

Miss M. Families - 14/08/2018 AccorHotels certified review

After 3 a.m. once I left the elevator to head to reception, I slipt on floor due to the cleaning boy haven't put up the warning sign of wet/soap area...so that was a discomfort. Also, if the morning breakfast could be explained on a brochure, which time it will open...I only wanted the International breakfast.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Maha Aquel Harbi Al-Noah A., We very much appreciate your comments regarding your stay at the Fairmont Makkah Clock Royal Tower. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Naif Al Zahrani Director of Rooms T. +(9… 777 Makkah Clock Royal Tower, A Fairmont Hotel - King Abdul Aziz Endowment, Umm Al Qura Street, Makkah, Saudi Arabia www.fairmont.com | www.accorhotels.com

Mohammed A. A. Families - 10/08/2018 AccorHotels certified review
« On overall, everything was wonderfull »

This is the second time visited this hotel I was so happy from all staffs that I met

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mohammed A., We very much appreciate your comments regarding your stay at the Fairmont Makkah Clock Royal Tower. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Naif Al Zahrani Director of Rooms T. +(9… 777 Makkah Clock Royal Tower, A Fairmont Hotel - King Abdul Aziz Endowment, Umm Al Qura Street, Makkah, Saudi Arabia www.fairmont.com | www.accorhotels.com

Abdul Business - 04/08/2018 AccorHotels certified review
« Bad hotel. Bad staff »

Is not good at all

Our hotel has responded to the review
Our hotel has responded to the review

Dear Abdulrahman A., Thank you for taking the time to tell us about your experience at the Fairmont Makkah Clock Royal Tower. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Fairmont, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Houssine Ben Salah Asst. Guest Relations Manager

Hussain A. Families - 02/08/2018 AccorHotels certified review
« The wonderful hotel »

Very nice hotel, close, excellent reception, very excellent service

Our hotel has responded to the review
Our hotel has responded to the review

Dear Hussain Saleh A., We very much appreciate your comments regarding your stay at the Fairmont Makkah Clock Royal Tower. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Naif Al Zahrani Director of Rooms T. +(9… 777 Makkah Clock Royal Tower, A Fairmont Hotel - King Abdul Aziz Endowment, Umm Al Qura Street, Makkah, Saudi Arabia www.fairmont.com | www.accorhotels.com

Amal Families - 02/08/2018 AccorHotels certified review

In general it was a very good experience despite of the late & very delayed check-in process that lasted for about 2 hours which is way too long.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mr, Amal A., We very much appreciate your comments regarding your stay at the Fairmont Makkah Clock Royal Tower. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Naif Al Zahrani Director of Rooms T. +(9… 777 Makkah Clock Royal Tower, A Fairmont Hotel - King Abdul Aziz Endowment, Umm Al Qura Street, Makkah, Saudi Arabia www.fairmont.com | www.accorhotels.com

Ahmad A. Couples - 01/08/2018 AccorHotels certified review
« Service »

Slow service .. any request needs more than 30 min to be done, and needs more than a call !! Check-in late night also slow , only one employee !!

Our hotel has responded to the review
Our hotel has responded to the review

Dear Ahmad A., Thank you for taking the time to tell us about your experience at the Fairmont Makkah Clock Royal Tower. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Fairmont, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Houssine Ben Salah Asst. Guest Relations Manager

Faisal A. Families - 30/07/2018 AccorHotels certified review
« My family and I had enjoyed our stay extremely. »

I loved the hospitality of the staff and the their professionalism. The location and atmosphere was lovely.

Anonymous Families - 27/07/2018 AccorHotels certified review
« more than my expectations »

Relaxing

Saqib A. R. Families - 22/07/2018 AccorHotels certified review
« Fabulous and comfortable »

Starting with the room. We stayed in 2208. It was very comfortable and facilities were amazing. The Kaaba view was beyond our expectations. The staff was very friendly and courteous. All in all it was marvellous.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mr. Abdul R., We very much appreciate your very positive comments regarding your stay at the Fairmont Makkah Clock Royal Tower. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Naif Al Zahrani Director of Rooms T. +(9… 777 Makkah Clock Royal Tower, A Fairmont Hotel - King Abdul Aziz Endowment, Umm Al Qura Street, Makkah, Saudi Arabia www.fairmont.com | www.accorhotels.com

Huda A. N. Families - 20/07/2018 AccorHotels certified review
« I expected more! »

As a luxurious hotel, I didn’t experience much luxury. With even the basic things not be provided. I asked for car parking permit for 2-3 hours only as the driver had to come early and they told me they cannot provide it for me! We had to park at another hotel and pay for it ! Also, we didn’t receive the complementary water & tea for 2 days, and when we asked for a bottle of water we had to pay for it. Another important note is that I cannot sign on the bills to be payed later ! Every thing must be payed in the same sitting and sometimes the room service provider has no enough change so he would take the rest of the money or I don’t have enough change to pay !! All these points you may find it not important but for me it made a huge difference.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mrs. Huda Ahmed Al N., Thank you for taking the time to tell us about your experience at the Fairmont Makkah Clock Royal Tower. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Fairmont, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Houssine Ben Salah Asst. Guest Relations Manager

Mazen Families - 18/07/2018 AccorHotels certified review
« Bad service »

Bad service provided by your staff Not the first time facing the same issues at your hotel which make me considiring other hotels next time Between 2 to 3 recepinest serve people ate the reception area in a weekend which make it crowded. I ask for late check out they told me to speak to duty manager which he was not avilable and asked me to look for him in the next day morning i was so angery teeling them he should be avilable im the guest not him It was like im staying for free

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mr. Mazen A., Thank you for taking the time to tell us about your experience at the Fairmont Makkah Clock Royal Tower. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Fairmont, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Houssine Ben Salah Assistant Guest Relations Manager

Irshad Couples - 17/07/2018 AccorHotels certified review
« Amazing Stay »

Had a memorable stay at Fairmont. Was upgraded to a duplex with Kaaba View. The view was fabulous and the room luxurious. The staff are very courteous and provide excellent service. But the breakfast could have been better.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mr. A., We very much appreciate your positive comments regarding your stay at the Fairmont Makkah Clock Royal Tower. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Naif Al Zahrani Director of Rooms T. +(9… 777 Makkah Clock Royal Tower, A Fairmont Hotel - King Abdul Aziz Endowment, Umm Al Qura Street, Makkah, Saudi Arabia www.fairmont.com | www.accorhotels.com

Anonymous Families - 17/07/2018 AccorHotels certified review
« Bravo »

I loved the atmosphere and loved everything There

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mr. Al Amshan, We very much appreciate your very positive comments regarding your stay at the Fairmont Makkah Clock Royal Tower. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Naif Al Zahrani Director of Rooms T. +(9… 777 Makkah Clock Royal Tower, A Fairmont Hotel - King Abdul Aziz Endowment, Umm Al Qura Street, Makkah, Saudi Arabia www.fairmont.com | www.accorhotels.com

A. Couples - 16/07/2018 AccorHotels certified review
« Broken items in room »

Overall the experience at Mekka was beautiful. There are things that could have improved our satisfaction with the room. The TV was broken, had a hard time getting hot water in the room. Also, the grooming mirror light didn’t work in the bathroom. Windows were very dirty making our view outside very blurry.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mr. Bassel A., Thank you for taking the time to tell us about your experience at the Fairmont Makkah Clock Royal Tower. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Fairmont, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Houssine Ben Salah Assistant Guest Relations Manager

Sohel Couples - 16/07/2018 AccorHotels certified review
« Experience not as good as used to be »

I have stayed at the Fairmont a number of times and it has usually been excellent. Our last stay was tainted by only 3 lifts out of 6 working so had to wait a long time. Breakfast on reception floor instead of 29 floor not so good.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mr. Sohel P., Thank you for taking the time to tell us about your experience at the Fairmont Makkah Clock Royal Tower. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Fairmont, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Houssine Ben Salah Assistant Guest Relations Manager

Ali B. Families - 13/07/2018 AccorHotels certified review
« It was nice stay in your hotel »

It was nice stay in your hotel, easy chechin

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mr. B., We very much appreciate your comments regarding your stay at the Fairmont Makkah Clock Royal Tower. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Naif Al Zahrani Director of Rooms T. +(9… 777 Makkah Clock Royal Tower, A Fairmont Hotel - King Abdul Aziz Endowment, Umm Al Qura Street, Makkah, Saudi Arabia www.fairmont.com | www.accorhotels.com

Our most recent 20 reviews
See more reviews

Web-users rating

Other web-users rate our hotel

Book this hotel
From
From 650.00 SAR Non member rate
From 585.00 SAR Member's rate Members’ Rate, join while you book
10.00P
Up to {{amount}}% extra off
Members’ Rate, join while you book
Not participating hotel As a {{fidelityCard}} member Free: become a member Le Club AccorHotels

When making a booking at this hotel:

  • I earn Status & Rewards points
  • I do not earn points
  • I can easily convert my HuaZhu Rewards points into Le Club AccorHotels points (and vice versa)
  • I can use my Rewards points
  • I cannot use my points
  • I benefit from {{fidelityCard}} advantages
  • I benefit from advantages
  • I do not benefit from advantages
  • I can take advantage of the Members' rate
  • I cannot take advantage of the Members' rate

Our other hotels nearby

See rates