Hotel - Fairmont Makkah Clock Royal Tower
Fairmont Hotel Fairmont Hotel

Fairmont Makkah Clock Royal Tower

4.2/5 7,419 reviews
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  • The hotel has wifi WIFI/Internet Access
  • The hotel serves breakfast Breakfast
  • The hotel has a bar Bar
  • The hotel does not have a parking Parking
  • The hotel has a restaurant Restaurant
  • The hotel has air conditioning in rooms Air Conditioning
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From
From 600.00 SAR Non member rate
From 540.00 SAR Member's rate Members’ Rate, join while you book
10.00P
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Services in the hotel and nearby

Check-in from 17h00
Check out up to 12h00

Services and practical information

Paying
  • WIFI/Internet Access
    • WIFI at the hotel
    • High-speed Internet
    • WIFI in your room (Paying)
  • Well-lit parking
  • Outdoor playground for children
  • 100% non-smoking hotel
  • Air conditioned
    • Air conditioning
    • Automatic air control
    • Air Conditioning

Leisure and activities

  • Fitness centre
  • Well-being
    • Jacuzzi (Paying)
    • Massage (Paying)
  • Outdoor playground for children

Catering

  • 6 restaurant(s)
  • 2 bar(s)

Business services

  • 1 meeting room(s)
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Hotel location

Our rooms

  • 1,650 rooms
  • 100% non-smoking hotel
    • Air conditioning
    • Emergency exit map
    • Automatic air control
    • WIFI in your room
    • Sprinkler in room
    • Keycard-operated door locks
    • Audible smoke alarms in rooms
    • Security peephole
    • Emergency info in rooms
Our rooms fittings

Our restaurants and bars

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Your meetings and events

4.2/5 AccorHotels Rating 7,419 reviews

Our guest reviews for Fairmont Makkah Clock Royal Tower

100% genuine reviews from our guests

Find out more
Ahmad Couples - 15/02/2019 AccorHotels certified review
« good »

Everything was fine from location to staff but the breakfast was not to my expectation :(

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mr. A., We very much appreciate your comments regarding your stay at the Fairmont Makkah Clock Royal Tower. It is always a pleasure to receive positive feedback. I will share your comments with our team. Thank you very much for your valuable comment regarding breakfast, we have taken a serious note of your feedback & definitely will work on them, to further improve our services to better serve your needs, I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Naif Al Zahrani Director of Rooms T. +(9… 777 Makkah Clock Royal Tower, A Fairmont Hotel - King Abdul Aziz Endowment, Umm Al Qura Street, Makkah, Saudi Arabia www.fairmont.com | www.accorhotels.com

Bassel M. Families - 14/02/2019 AccorHotels certified review
« Bassel M. »

every thing was nice thanks . Bassel

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mr. M., We very much appreciate your positive comments regarding your stay at the Fairmont Makkah Clock Royal Tower. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Naif Al Zahrani Director of Rooms T. +(9… 777 Makkah Clock Royal Tower, A Fairmont Hotel - King Abdul Aziz Endowment, Umm Al Qura Street, Makkah, Saudi Arabia www.fairmont.com | www.accorhotels.com

Rafil A. Couples - 14/02/2019 AccorHotels certified review
« Mr. »

Salamu Alaykum, Dear S/M, Honestly without being adjacent to (Ka’ba) I wouldn’t visit your Hotel again. 1- Corridors are dirty, carpets shall be cleaned or replaced, 2- Most of the Elevator’s screens are black? Out of order? No maintenance? 3- Air conditioning are out of control, (very cold) no effective control from the rooms, however when the technician shows up he gave me excuses why it is not functioning??? And I’m a gust for few days, I should not Listen to this nonsense. 4- I got a short meeting with the manager (Mr. Utaybi) on the poor services we are getting, and he started to raise his voice and acting in an aggressive way, as if he is my line manager and I made a bid mistake in my work? 5- Generally the Hotel needs a much experienced and high discipline managers, otherwise it will be broken soon.

Rebhi Couples - 13/02/2019 AccorHotels certified review
« Bad experience »

It was bad experience - Old mattress and should be replaced - No variety of pillows - Empty minibar - Problem with room key - I had to visit the reception several times and they claim that they have a machine problem - Air condition controller is not working (room temperature went down to 15 degrees while sleeping). We reported this issue more than 4 times but no response or action - Only one very bad restaurant. It does not deserve a single star or to be in one of Fairmont hotels. Cost is SR 190 but it does not deserve more than SR10.

Zahida H. Couples - 13/02/2019 AccorHotels certified review
« Zahida H. »

It was excellent accept few shortcomings. The free supplies of tea, milk and coffee was not refilled regularly. The cleaning is limitted to quick clean. The room needs to be made as on the first day. I hope these will be improved to have 10 rating

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mss. Zahida H., We very much appreciate your comments regarding your stay at the Fairmont Makkah Clock Royal Tower. It is always a pleasure to receive positive feedback. I will share your comments with our team. I was sorry to learn that you found the level of services from the Housekeeping not satisfactory cleanliness of the room caused you unnecessary inconvenience. Please be assured that corrective measures have been taken to ensure that a similar incident does not happen and we assure you of a better service the next time you come to our hotel. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Naif Al Zahrani Director of Rooms T. +(9… 777 Makkah Clock Royal Tower, A Fairmont Hotel - King Abdul Aziz Endowment, Umm Al Qura Street, Makkah, Saudi Arabia www.fairmont.com | www.accorhotels.com

Dr S. S. H. S. Families - 13/02/2019 AccorHotels certified review
« Excellent, good and comfortable place to stay »

The rooms were nice and comfortable with good storage space, room service was efficient and quick. Good food. The way to Haram could be more convenient by having exclusive lifts. Lifts were crowded and have to be waited upon

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mr. Sagheer S., We very much appreciate your comments regarding your stay at the Fairmont Makkah Clock Royal Tower. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Naif Al Zahrani Director of Rooms T. +(9… 777 Makkah Clock Royal Tower, A Fairmont Hotel - King Abdul Aziz Endowment, Umm Al Qura Street, Makkah, Saudi Arabia www.fairmont.com | www.accorhotels.com

Haqeeq D. Couples - 13/02/2019 AccorHotels certified review
« 5 star hotel »

Very good hospitality with nice location

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mr. Ashraf D., We very much appreciate your positive comments regarding your stay at the Fairmont Makkah Clock Royal Tower. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Naif Al Zahrani Director of Rooms T. +(9… 777 Makkah Clock Royal Tower, A Fairmont Hotel - King Abdul Aziz Endowment, Umm Al Qura Street, Makkah, Saudi Arabia www.fairmont.com | www.accorhotels.com

Mohammed Families - 12/02/2019 AccorHotels certified review
« Mohammed »

Wonderful

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mr. Al Awad, We very much appreciate your comments regarding your stay at the Fairmont Makkah Clock Royal Tower. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Naif Al Zahrani Director of Rooms T. +(9… 777 Makkah Clock Royal Tower, A Fairmont Hotel - King Abdul Aziz Endowment, Umm Al Qura Street, Makkah, Saudi Arabia www.fairmont.com | www.accorhotels.com

Khaleifah A. Families - 12/02/2019 AccorHotels certified review
« Very good »

Every thing is ok axebt the barking

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mr. Al Yammahi, We very much appreciate your comments regarding your stay at the Fairmont Makkah Clock Royal Tower. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Naif Al Zahrani Director of Rooms T. +(9… 777 Makkah Clock Royal Tower, A Fairmont Hotel - King Abdul Aziz Endowment, Umm Al Qura Street, Makkah, Saudi Arabia www.fairmont.com | www.accorhotels.com

Zaheer B. Business - 12/02/2019 AccorHotels certified review
« Good »

It was good!

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mr. Z., We very much appreciate your comments regarding your stay at the Fairmont Makkah Clock Royal Tower. It is always a pleasure to receive positive feedback. I will share your comments with our team. Thank you very much for your valuable comments, we have taken a serious note of your feedback & definitely will work on them, to further improve our services to better serve your needs, I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Naif Al Zahrani Director of Rooms T. +(9… 777 Makkah Clock Royal Tower, A Fairmont Hotel - King Abdul Aziz Endowment, Umm Al Qura Street, Makkah, Saudi Arabia www.fairmont.com | www.accorhotels.com

Sofia M. Families - 12/02/2019 AccorHotels certified review
« The worst ever »

Very bad customer service, dirty rooms and blaconies, no hot water in the shower, amenities are bad; no slippers; no bath robe Lifts are too slow

Hassan Solo - 12/02/2019 AccorHotels certified review
« Lovely stuff »

It was great the friendly stuff and nice follow up and smooth welcoming I would like to thank bin Saleh and Amal from guest relations and the rest of the team were really great

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mr. J., We very much appreciate your very positive comments regarding your stay at the Fairmont Makkah Clock Royal Tower. It is always a pleasure to receive positive feedback. I will share your comments with our team. The Colleagues, Ben Salah & Amal, was also happy to hear of your positive comments about them. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Naif Al Zahrani Director of Rooms T. +(9… 777 Makkah Clock Royal Tower, A Fairmont Hotel - King Abdul Aziz Endowment, Umm Al Qura Street, Makkah, Saudi Arabia www.fairmont.com | www.accorhotels.com

Marwah Solo - 12/02/2019 AccorHotels certified review
« satisfied »

i just want to comment about the room. I paid for a room with Kabba view. I got one facing the Kabba but unfortunately there was a building under construction blocking the view. You as the hotel manager should block those rooms from your list so customers get the best value for money.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mss. Marwah A., We very much appreciate your comments regarding your stay at the Fairmont Makkah Clock Royal Tower. It is always a pleasure to receive positive feedback. I will share your comments with our team. On your comment regarding room allocation, I apologize for the inconvenience caused. I request to contact me for your next stay and I will personally take care of your requirements. We look forward to welcoming you back soon. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Naif Al Zahrani Director of Rooms T. +(9… 777 Makkah Clock Royal Tower, A Fairmont Hotel - King Abdul Aziz Endowment, Umm Al Qura Street, Makkah, Saudi Arabia www.fairmont.com | www.accorhotels.com

Faisal A. Couples - 12/02/2019 AccorHotels certified review
« Not as I expected »

Briefly ..it was messing

Khalil Couples - 12/02/2019 AccorHotels certified review
« Thanks everyone in Fairmont Makkah clock tower team »

The place was the best comfortable for staying in Makkah

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mr. S., We very much appreciate your comments regarding your stay at the Fairmont Makkah Clock Royal Tower. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Naif Al Zahrani Director of Rooms T. +(9… 777 Makkah Clock Royal Tower, A Fairmont Hotel - King Abdul Aziz Endowment, Umm Al Qura Street, Makkah, Saudi Arabia www.fairmont.com | www.accorhotels.com

Zulkarnain A. H. Couples - 10/02/2019 AccorHotels certified review
« Pleasant short stay at Fairmont Mecca »

This is my second stay at the Fairmont and it has nothing short but pleasant.Firstly, the view at the Kaaba view rooms are simply magnificent..where i stayed on the 58th floor previously, the 22nd floor provides a a better view of pilgrims circambulating the Kaaba. Secondly, staff are very pleasant and helpful..from the check in to room service, your staff are your best assets. Food here is also tasty and delivery of food has been prompt and punctual..Fairmont Mecca gets my 2 thumbs up and I will definitely come here again..

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mr. Ahmad H., We very much appreciate your very positive comments regarding your stay at the Fairmont Makkah Clock Royal Tower. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Naif Al Zahrani Director of Rooms T. +(9… 777 Makkah Clock Royal Tower, A Fairmont Hotel - King Abdul Aziz Endowment, Umm Al Qura Street, Makkah, Saudi Arabia www.fairmont.com | www.accorhotels.com

Fareed M. Friends - 31/01/2019 AccorHotels certified review
« Good »

It was excellent..from checkin to checkout

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mr. M., We very much appreciate your positive comments regarding your stay at the Fairmont Makkah Clock Royal Tower. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Naif Al Zahrani Director of Rooms T. +(9… 777 Makkah Clock Royal Tower, A Fairmont Hotel - King Abdul Aziz Endowment, Umm Al Qura Street, Makkah, Saudi Arabia www.fairmont.com | www.accorhotels.com

Turki A. Families - 31/01/2019 AccorHotels certified review
« Thanks »

It was very nice and the hotel excellent. All the Best

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mr. Al Wadie, We very much appreciate your very positive comments regarding your stay at the Fairmont Makkah Clock Royal Tower. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Naif Al Zahrani Director of Rooms T. +(9… 777 Makkah Clock Royal Tower, A Fairmont Hotel - King Abdul Aziz Endowment, Umm Al Qura Street, Makkah, Saudi Arabia www.fairmont.com | www.accorhotels.com

Saira B. Families - 30/01/2019 AccorHotels certified review
« Zero customer service skills »

My experience was extremely disappointing and I will Not be recommending this hotel or any of my friends or family.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Saira B., Thank you for taking the time to tell us about your experience at the Fairmont Makkah Clock Royal Tower. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Fairmont, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Houssine Ben Salah Asst. Guest Relations Manager

Anonymous Families - 30/01/2019 AccorHotels certified review
« MR »

Very good, the hotel through my membership offered 29th level for breakfast

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mr. E., We very much appreciate your positive comments regarding your stay at the Fairmont Makkah Clock Royal Tower. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Naif Al Zahrani Director of Rooms T. +(9… 777 Makkah Clock Royal Tower, A Fairmont Hotel - King Abdul Aziz Endowment, Umm Al Qura Street, Makkah, Saudi Arabia www.fairmont.com | www.accorhotels.com

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