Fairmont The Palm 5 stars

Customer review rating 4.6/5 5,431 reviews
Fairmont The Palm
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Room 1

Number of guests
Children's age

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Hotel extras

391 luxurious guest rooms and suites including two Presidential Suites and a Fairmont Gold Lounge, Family-friendly facilities including interconnecting rooms and dedicated Fairmont Falcons Kids' Club, Spa and Ten world-class restaurants and lounges.

Services in the hotel and nearby

Check-in from 15h00

Check out up to 12h00

Paying

Services and practical information
  • WIFI/Internet Access
  • Parking
  • Accessible bathroom
  • Services for children
  • Air conditioned
Leisure and activities
  • Swimming pool
  • icon_thalasso
  • Well-being
  • Services for children
  • Golf (Nearby)
  • Beach and water sports
  • Other sports activities
  • Snow Skiing (Nearby)
Catering
  • 7 restaurant(s)
  • 2 bar(s)
  • Room service
Business services
  • 16 meeting room(s)
  • Conventions hotel
  • Self service business centre
  • Copy/print service available
Information message

Beach enhancements are taking place on the trunk of Palm Island with a plan for new boardwalk and dining concepts. Fairmont The Palm hotel will continue to operate as normal with access to the beach, resort leisure facilities and landscaped gardens.

Hotel location

Fairmont The Palm

Palm Jumeirah
72413
dubai
united arab emirates

Tel: +9714 457 3388

Fax: (+971)4 457 3399

Contact email

Check-in from 15h00

Check out up to 12h00

  • INTERNET CITY :   Red & Green Internet City

  • By plane

    ABU DHABI INTERNATIONAL AIRPORT At 105km / 65.24 miles

  • By plane

    AL MAKTOUM INTERNATIONAL AIRPORT At 39km / 24.23 miles

  • By plane

    DUBAI INTERNATIONAL AIRPORT At 35km / 21.75 miles

GPS :25.1101522, 55.1388451

Our accommodations

Luxury with an Arabian accent is the hallmark of a stay in any one of our 381 stylish and contemporary guest rooms and suites with tailor-made accommodation options for romantic getaways through to family vacations.

Fairmont 2QN Non Smoking

  • Max. number of persons: x4
  • Area: From 52
  • Wireless internet in your room
  • High speed internet
  • Bathrobe
  • Slippers
  • Nespresso machine(...)

Fairmont King Non Smkg

  • Max. number of persons: x3
  • Area: From 48
  • Wireless internet in your room
  • High speed internet
  • Bathrobe
  • Slippers
  • Nespresso machine(...)

Deluxe 2QN Non Smkg

  • Max. number of persons: x4
  • Area: From 52
  • Wireless internet in your room
  • High speed internet
  • Bathrobe
  • Slippers
  • Nespresso machine(...)

Deluxe King Non Smoking

  • Max. number of persons: x3
  • Area: From 48
  • Wireless internet in your room
  • High speed internet
  • Bathrobe
  • Slippers
  • Nespresso machine(...)

Fairmont Gold 2QN Non Smkg

  • Max. number of persons: x3
  • Area: From 52
  • Wireless internet in your room
  • High speed internet
  • Bathrobe
  • Slippers
  • Nespresso machine(...)

Fairmont Gold King Non Smk

  • Max. number of persons: x3
  • Area: From 48
  • Wireless internet in your room
  • High speed internet
  • Bathrobe
  • Slippers
  • Nespresso machine(...)

Fairmont Gold View 2QN NS

  • Max. number of persons: x4
  • Area: From 52
  • Wireless internet in your room
  • High speed internet
  • Bathrobe
  • Slippers
  • Nespresso machine(...)

Fairmont Gold View King NS

  • Max. number of persons: x3
  • Area: From 48
  • Wireless internet in your room
  • High speed internet
  • Bathrobe
  • Slippers
  • Nespresso machine(...)

Fairmont Gold Deluxe Ste NS

  • Max. number of persons: x3
  • Area: From 178
  • Wireless internet in your room
  • High speed internet
  • Bathrobe
  • Slippers
  • Nespresso machine(...)

Corner 1 Bedroom King Suite NS

  • Max. number of persons: x4
  • Area: From 201
  • Wireless internet in your room
  • High speed internet
  • Bathrobe
  • Slippers
  • Nespresso machine(...)

Fairmont Gold Corner Suite NS

  • Max. number of persons: x3
  • Area: From 201
  • Wireless internet in your room
  • High speed internet
  • Bathrobe
  • Slippers
  • Nespresso machine(...)

Fairmont View 2QN Non Smkg

  • Max. number of persons: x4
  • Area: From 52
  • Wireless internet in your room
  • High speed internet
  • Bathrobe
  • Slippers
  • Nespresso machine(...)

Deluxe King Smoking

  • Max. number of persons: x3
  • Area: From 48
  • Wireless internet in your room
  • High speed internet
  • Bathrobe
  • Slippers
  • Nespresso machine(...)

Fairmont View King Smoking

  • Max. number of persons: x3
  • Area: From 48
  • Wireless internet in your room
  • High speed internet
  • Bathrobe
  • Slippers
  • Nespresso machine(...)

1 Bedroom with Kitchen

  • Max. number of persons: x4
  • Area: From 145
  • Wireless internet in your room
  • High speed internet
  • Bathrobe
  • Slippers
  • Nespresso machine(...)

Fairmont View 2QN Smoking

  • Max. number of persons: x4
  • Area: From 52
  • Wireless internet in your room
  • High speed internet
  • Bathrobe
  • Slippers
  • Nespresso machine(...)

Fairmont King Smoking

  • Max. number of persons: x3
  • Area: From 48
  • Wireless internet in your room
  • High speed internet
  • Bathrobe
  • Slippers
  • Nespresso machine(...)

Fairmont View King Non Smkg

  • Max. number of persons: x3
  • Area: From 48
  • Wireless internet in your room
  • High speed internet
  • Bathrobe
  • Slippers
  • Nespresso machine(...)

Deluxe 2 Queen Smoking

  • Max. number of persons: x4
  • Area: From 52
  • Wireless internet in your room
  • High speed internet
  • Bathrobe
  • Slippers
  • Nespresso machine(...)

Fairmont 2QN Smoking

  • Max. number of persons: x4
  • Area: From 52
  • Wireless internet in your room
  • High speed internet
  • Bathrobe
  • Slippers
  • Nespresso machine(...)

Fairmont Gold 1 Bedroom Suite King NS

  • Max. number of persons: x3
  • Area: From 159
  • Wireless internet in your room
  • High speed internet
  • Bathrobe
  • Slippers
  • Nespresso machine(...)

Corner 1 Bedroom King Suite SK

  • Max. number of persons: x4
  • Area: From 201
  • Wireless internet in your room
  • High speed internet
  • Bathrobe
  • Slippers
  • Nespresso machine(...)

Deluxe 1 Bedroom King Suite NS

  • Max. number of persons: x4
  • Area: From 178
  • Wireless internet in your room
  • High speed internet
  • Bathrobe
  • Slippers
  • Nespresso machine(...)

Presidential Suite King NS

  • Max. number of persons: x4
  • Area: From 390
  • Wireless internet in your room
  • High speed internet
  • Bathrobe
  • Slippers
  • Nespresso machine(...)

One Bedroom Suite King NS

  • Max. number of persons: x5
  • Area: From 139
  • Wireless internet in your room
  • High speed internet
  • Bathrobe
  • Slippers
  • Nespresso machine(...)

2 Bedrooms with Kitchen

  • Max. number of persons: x5
  • Area: From 205
  • Wireless internet in your room
  • High speed internet
  • Bathrobe
  • Slippers
  • Nespresso machine(...)

2 Bedrooms with Kitchen Deluxe

  • Max. number of persons: x5
  • Area: From 288
  • Wireless internet in your room
  • High speed internet
  • Bathrobe
  • Slippers
  • Nespresso machine(...)

2 Bedrooms with Kitchen Seaview

  • Max. number of persons: x5
  • Area: From 220
  • Wireless internet in your room
  • High speed internet
  • Bathrobe
  • Slippers
  • Nespresso machine(...)

Signature Suite King SK

  • Max. number of persons: x4
  • Area: From 103
  • Wireless internet in your room
  • High speed internet
  • Bathrobe
  • Slippers
  • Nespresso machine(...)

Our restaurants and bars

Little Miss India

Type of cuisine: Indian

Vibrant, fun and eclectic. Little Miss India is the perfect place to savor a selection of delectable sharing style dishes with family and friends. Little Miss India will whisk you away on a fascinating journey of Indian flavors.

Mashrabiya Lounge

Type of cuisine: Cafe

Set against the backdrop of contemporary arabesque design, and overlooking the Arabian Gulf, this classic lounge features an extensive al fresco terraces, and a full range of delectable offerings such as pastries and savory treats and teas.

The Chef's Palette

Type of cuisine: International

An immersive, interactive cooking experience for diners of all ages; brush up on your existing culinary skills or discover a new favourite cuisine.

FLOW KITCHEN

Type of cuisine: International

Flow Kitchen presents innovative culinary classics from around the globe for day to night dining in a relaxed beach-facing location with panoramic views of the Arabian Gulf. The daily changing daily buffet offers dishes to suit every palate.

Find out more and book

Lunch

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Dinner

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

SEAGRILL BISTRO

Type of cuisine: Mediterranean

A celebration of modern European cuisine, enjoy contemporary, market-fresh favourites infused with Mediterranean influences, complemented by stunning views of the Dubai Marina skyline.

Find out more and book

Lunch

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Dinner

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

FREVO

Type of cuisine: Barbecue

An authentic taste of traditional Brazilian cuisine where churrascaria-style dining is all about sharing good food and good conversation

Find out more and book

Dinner

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

DELICACY

Type of cuisine: Cafe

Hand-crafted pâtisserie and baked goods to take away or a coffee or hot chocolate to enjoy on the go.

Find out more and book

Lunch

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Dinner

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

THE CIGAR ROOM

Photo non contractuelle / Strictly non binding

Step into a world redolent with the aroma of fine malts and exceptional cigars; where polished wooden floors and a flame-lit back wall are softened by a choice of comfy leather sofas, and our resident cigar sommelier is on hand for perfect pairing.

MASHRABIYA LOUNGE

Photo non contractuelle / Strictly non binding

Set against the backdrop of contemporary arabesque design, and overlooking the Arabian Gulf, this classic lounge features an extensive al fresco terraces, and a full range of delectable offerings such as pastries and savory treats and teas.

Your meetings and events

Our meeting rooms

  • Number of meeting rooms: 16

  • Maximum size: 749 m²

  • Maximum capacity: 500 people

  • Maximum banquet capacity: 400 people

Find out more
Fairmont The Palm Meeting Room

Our guest reviews for
Fairmont The Palm

100% genuine reviews from our guests

Find out more

AccorHotels Rating 4.6/5

5,431 reviews

Great stay

Customer review rating 4.6/5

Ashley Friends - 19/05/2019 AccorHotels certified review

Have stayed at this hotel before. All the staff are super friendly and the dinner service never fails, the food is so tasty. The hotel will be some much better when Dubai finish the board walk.

Dear Ashley Oladinni M., Greetings from Fairmont The Palm, and we hope you had a safe and pleasant journey home. First may we thank you for selecting Fairmont The Palm as your chosen holiday destination, and for taking the time to fill in the online survey about your recent stay. It is only through guest feedback we are able to improve on our services, and the complimentary feedback you have provided has been shared with the senior leaders of the hotel, and has been cascaded to the relevant teams and colleagues. Your feedback is invaluable and we appreciate the time you have taken to write this, and it will definitely act as further encouragement to our teams to deliver on our service promise with a smile. We hope to welcome you back in the near future and extend our warm hospitality to you again. If time permits, we would really appreciate your comments and rating of our hotel and services on Trip Advisor or a travel review site of your choice through the below link: <a href=&quot;https://www.tripadvisor.ca/UserReviewEdit-g295424-d37…-a_placetype.10023-ehttp:__2F____2F__www__2E__tripadvisor__2E__ca__2F__Hotel__5F__Review__2D__g295424__2D__d37…__2D__Reviews__2D__or10__2D__Fairmont__5F__The__5F__Palm__2D__Dubai__5F__Emirate__5F__of__5F__Dubai__2E__html-Fairmont_The_Palm-Dubai_Emirate_of_Dubai.html&quot;>Trip Advisor</a> Should I be of any assistance in the future, please do not hesitate to contact me personally. Warm regards, PEDRO GOMES MANAGER, GUEST RELATIONS

Exelent

Customer review rating 4.6/5

Bjorn Couples - 17/05/2019 AccorHotels certified review

The stay was the best. Topp service.

Dear Bjorn S., Greetings from Fairmont The Palm, and we hope you had a safe and pleasant journey home. First may we thank you for selecting Fairmont The Palm as your chosen holiday destination, and for taking the time to fill in the online survey about your recent stay. It is only through guest feedback we are able to improve on our services, and the complimentary feedback you have provided has been shared with the senior leaders of the hotel, and has been cascaded to the relevant teams and colleagues. Your feedback is invaluable and we appreciate the time you have taken to write this, and it will definitely act as further encouragement to our teams to deliver on our service promise with a smile. We hope to welcome you back in the near future and extend our warm hospitality to you again. If time permits, we would really appreciate your comments and rating of our hotel and services on Trip Advisor or a travel review site of your choice through the below link: <a href=&quot;https://www.tripadvisor.ca/UserReviewEdit-g295424-d37…-a_placetype.10023-ehttp:__2F____2F__www__2E__tripadvisor__2E__ca__2F__Hotel__5F__Review__2D__g295424__2D__d37…__2D__Reviews__2D__or10__2D__Fairmont__5F__The__5F__Palm__2D__Dubai__5F__Emirate__5F__of__5F__Dubai__2E__html-Fairmont_The_Palm-Dubai_Emirate_of_Dubai.html&quot;>Trip Advisor</a> Should I be of any assistance in the future, please do not hesitate to contact me personally. Warm regards, PEDRO GOMES MANAGER, GUEST RELATIONS

Fantastic stay at The Fairmont

Customer review rating 4.6/5

Rebecca T. Families - 16/05/2019 AccorHotels certified review

We had a fantastic stay at The Fairmont. The staff couldn't do enough for you. The food was amazing. The only downside was the work going on on the Beach Front but we were informed about that before we went. Also the bathroom could have been a little cleaner for a 5* hotel. Our overall experience was great though and we would return. Special mention should go to the staff at the Flow Restaurant who daily made a fuss of our two children. Made them feel really special. Particularly Rizqoha a lovely host in the restaurant. The chefs were also very friendly and helped with dietary requirements without any fuss. They even offered to make something else for my fussy 4 year old. The kids check in was great- my boys loved it.

Dear David T., Greetings from Fairmont The Palm, and we hope you had a safe and pleasant journey home. First may we thank you for selecting Fairmont The Palm as your chosen holiday destination, and for taking the time to fill in the online survey about your recent stay. It is only through guest feedback we are able to improve on our services, and the complimentary feedback you have provided has been shared with the senior leaders of the hotel, and has been cascaded to the relevant teams and colleagues. While we are happy to know that you appreciated our hotel and our facilities, we sincerely regret to note of your disappointment on the on-going construction at the beach of the hotel. We understand that this may have caused disturbance which unfortunately is beyond our control. We have all the necessary measures in place to provide our usual high standard level of service to minimize the impact of the surroundings. We hope that the experience made will not withhold you from returning to the hotel as we already looking forward to welcome you back with us in the near future. Your feedback is invaluable and we appreciate the time you have taken to write this, and it will definitely act as further encouragement to our teams to deliver on our service promise with a smile. We hope to welcome you back in the near future and extend our warm hospitality to you again. Should I be of any assistance in the future, please do not hesitate to contact me personally. Warm regards, PEDRO GOMES MANAGER, GUEST RELATIONS

Fabulous hotel

Customer review rating 4.6/5

Carroll Couples - 16/05/2019 AccorHotels certified review

Great overall. Construction took away from views a little. We requested early check in but waited for 2 hours for room to be ready. Overall great.

Dear Niamh C., Greetings from Fairmont The Palm, and we hope you had a safe and pleasant journey home. First may we thank you for selecting Fairmont The Palm as your chosen holiday destination, and for taking the time to fill in the online survey about your recent stay. It is only through guest feedback we are able to improve on our services, and the complimentary feedback you have provided has been shared with the senior leaders of the hotel, and has been cascaded to the relevant teams and colleagues. While we are happy to know that you appreciated our hotel and our facilities, we sincerely regret to note of your disappointment on the on-going construction at the beach of the hotel. We understand that this may have caused disturbance which unfortunately is beyond our control. We have all the necessary measures in place to provide our usual high standard level of service to minimize the impact of the surroundings. We hope that the experience made will not withhold you from returning to the hotel as we already looking forward to welcome you back with us in the near future. Your feedback is invaluable and we appreciate the time you have taken to write this, and it will definitely act as further encouragement to our teams to deliver on our service promise with a smile. We hope to welcome you back in the near future and extend our warm hospitality to you again. Should I be of any assistance in the future, please do not hesitate to contact me personally. Warm regards, PEDRO GOMES MANAGER, GUEST RELATIONS
Customer review rating 4.6/5

Alisa T. Friends - 15/05/2019 AccorHotels certified review

It was a very pleasant experience, the entire staff was very attentive to my needs, with prompt responses. Guest services was very helpful with info on things to do and transportation. I would recommend Fairmont the Palm to everyone. The Windstream Spa was amazing, and my morning buffet breakfast had such variety, and the staff were very pleasant.

Dear Alisa T., Greetings from Fairmont The Palm, and we hope you had a safe and pleasant journey home. First may we thank you for selecting Fairmont The Palm as your chosen holiday destination, and for taking the time to fill in the online survey about your recent stay. It is only through guest feedback we are able to improve on our services, and the complimentary feedback you have provided has been shared with the senior leaders of the hotel, and has been cascaded to the relevant teams and colleagues. Your feedback is invaluable and we appreciate the time you have taken to write this, and it will definitely act as further encouragement to our teams to deliver on our service promise with a smile. We hope to welcome you back in the near future and extend our warm hospitality to you again. If time permits, we would really appreciate your comments and rating of our hotel and services on Trip Advisor or a travel review site of your choice through the below link: <a href=&quot;https://www.tripadvisor.ca/UserReviewEdit-g295424-d37…-a_placetype.10023-ehttp:__2F____2F__www__2E__tripadvisor__2E__ca__2F__Hotel__5F__Review__2D__g295424__2D__d37…__2D__Reviews__2D__or10__2D__Fairmont__5F__The__5F__Palm__2D__Dubai__5F__Emirate__5F__of__5F__Dubai__2E__html-Fairmont_The_Palm-Dubai_Emirate_of_Dubai.html&quot;>Trip Advisor</a> Should I be of any assistance in the future, please do not hesitate to contact me personally. Warm regards, PEDRO GOMES MANAGER, GUEST RELATIONS

Fantastic stay at the Fairmont

Customer review rating 4.6/5

Heather Friends - 15/05/2019 AccorHotels certified review

Had the most amazing week in the Fairmont. The staff cannot do enough for you. I have never had such great customer service in any hotel I have stayed at. We stayed in the Gold experience rooms which was worth every penny . Staff in the gold lounge were so attentive and accommodating. The food in the restaurants was really good too.

Dear Heather D., Greetings from Fairmont The Palm, and we hope you had a safe and pleasant journey home. First may we thank you for selecting Fairmont The Palm as your chosen holiday destination, and for taking the time to fill in the online survey about your recent stay. It is only through guest feedback we are able to improve on our services, and the complimentary feedback you have provided has been shared with the senior leaders of the hotel, and has been cascaded to the relevant teams and colleagues. Your feedback is invaluable and we appreciate the time you have taken to write this, and it will definitely act as further encouragement to our teams to deliver on our service promise with a smile. We hope to welcome you back in the near future and extend our warm hospitality to you again. Should I be of any assistance in the future, please do not hesitate to contact me personally. Warm regards, PEDRO GOMES MANAGER, GUEST RELATIONS

Excellent stay and service !

Customer review rating 4.6/5

C Solo - 15/05/2019 AccorHotels certified review

Delightful experience at Fairmont the Palm. Very happy with the service and quality of the outlets. The pools are nice and i always found a spot. Food and beverage choices are vast within the property throughout the day. I particularly enjoyed having shisha in the garden close to the pool. Would definitely recommend this property for holidays in Dubai.

Dear Constance B., Greetings from Fairmont The Palm, and we hope you had a safe and pleasant journey home. First may we thank you for selecting Fairmont The Palm as your chosen holiday destination, and for taking the time to fill in the online survey about your recent stay. It is only through guest feedback we are able to improve on our services, and the complimentary feedback you have provided has been shared with the senior leaders of the hotel, and has been cascaded to the relevant teams and colleagues. Your feedback is invaluable and we appreciate the time you have taken to write this, and it will definitely act as further encouragement to our teams to deliver on our service promise with a smile. We hope to welcome you back in the near future and extend our warm hospitality to you again. If time permits, we would really appreciate your comments and rating of our hotel and services on Trip Advisor or a travel review site of your choice through the below link: <a href=&quot;https://www.tripadvisor.ca/UserReviewEdit-g295424-d37…-a_placetype.10023-ehttp:__2F____2F__www__2E__tripadvisor__2E__ca__2F__Hotel__5F__Review__2D__g295424__2D__d37…__2D__Reviews__2D__or10__2D__Fairmont__5F__The__5F__Palm__2D__Dubai__5F__Emirate__5F__of__5F__Dubai__2E__html-Fairmont_The_Palm-Dubai_Emirate_of_Dubai.html&quot;>Trip Advisor</a> Should I be of any assistance in the future, please do not hesitate to contact me personally. Warm regards, PEDRO GOMES MANAGER, GUEST RELATIONS

We had an amazing time

Customer review rating 4.6/5

Janis R. Friends - 15/05/2019 AccorHotels certified review

Was amazing from start to finish. Staff, room, food & service was superb. Can’t fault anything.

Dear Janis R., Greetings from Fairmont The Palm, and we hope you had a safe and pleasant journey home. First may we thank you for selecting Fairmont The Palm as your chosen holiday destination, and for taking the time to fill in the online survey about your recent stay. It is only through guest feedback we are able to improve on our services, and the complimentary feedback you have provided has been shared with the senior leaders of the hotel, and has been cascaded to the relevant teams and colleagues. Your feedback is invaluable and we appreciate the time you have taken to write this, and it will definitely act as further encouragement to our teams to deliver on our service promise with a smile. We hope to welcome you back in the near future and extend our warm hospitality to you again. Should I be of any assistance in the future, please do not hesitate to contact me personally. Warm regards, PEDRO GOMES MANAGER, GUEST RELATIONS
Customer review rating 4.6/5

Denise C. Families - 15/05/2019 AccorHotels certified review

Hotel was fabulous, food amazing and staff very welcoming

Dear Denise C., Greetings from Fairmont The Palm, and we hope you had a safe and pleasant journey home. First may we thank you for selecting Fairmont The Palm as your chosen holiday destination, and for taking the time to fill in the online survey about your recent stay. It is only through guest feedback we are able to improve on our services, and the complimentary feedback you have provided has been shared with the senior leaders of the hotel, and has been cascaded to the relevant teams and colleagues. Your feedback is invaluable and we appreciate the time you have taken to write this, and it will definitely act as further encouragement to our teams to deliver on our service promise with a smile. We hope to welcome you back in the near future and extend our warm hospitality to you again. If time permits, we would really appreciate your comments and rating of our hotel and services on Trip Advisor or a travel review site of your choice through the below link: <a href=&quot;https://www.tripadvisor.ca/UserReviewEdit-g295424-d37…-a_placetype.10023-ehttp:__2F____2F__www__2E__tripadvisor__2E__ca__2F__Hotel__5F__Review__2D__g295424__2D__d37…__2D__Reviews__2D__or10__2D__Fairmont__5F__The__5F__Palm__2D__Dubai__5F__Emirate__5F__of__5F__Dubai__2E__html-Fairmont_The_Palm-Dubai_Emirate_of_Dubai.html&quot;>Trip Advisor</a> Should I be of any assistance in the future, please do not hesitate to contact me personally. Warm regards, PEDRO GOMES MANAGER, GUEST RELATIONS

Feeling of majesty and respect

Customer review rating 4.6/5

Osama Solo - 14/05/2019 AccorHotels certified review

It was perfect overall

Dear Osama K., Greetings from Fairmont The Palm, and we hope you had a safe and pleasant journey home. First may we thank you for selecting Fairmont The Palm as your chosen holiday destination, and for taking the time to fill in the online survey about your recent stay. It is only through guest feedback we are able to improve on our services, and the complimentary feedback you have provided has been shared with the senior leaders of the hotel, and has been cascaded to the relevant teams and colleagues. Your feedback is invaluable and we appreciate the time you have taken to write this, and it will definitely act as further encouragement to our teams to deliver on our service promise with a smile. We hope to welcome you back in the near future and extend our warm hospitality to you again. Should I be of any assistance in the future, please do not hesitate to contact me personally. Warm regards, PEDRO GOMES MANAGER, GUEST RELATIONS

Good

Customer review rating 4.6/5

Martin A. Business - 14/05/2019 AccorHotels certified review

Felt alright. No special memories

Dear Martin Yaw A., Greetings from Fairmont The Palm, and we hope you had a safe and pleasant journey home. First may we thank you for selecting Fairmont The Palm as your chosen holiday destination, and for taking the time to fill in the online survey about your recent stay. It is only through guest feedback we are able to improve on our services, and the complimentary feedback you have provided has been shared with the senior leaders of the hotel, and has been cascaded to the relevant teams and colleagues. Your feedback is invaluable and we appreciate the time you have taken to write this, and it will definitely act as further encouragement to our teams to deliver on our service promise with a smile. We hope to welcome you back in the near future and extend our warm hospitality to you again. Should I be of any assistance in the future, please do not hesitate to contact me personally. Warm regards, PEDRO GOMES MANAGER, GUEST RELATIONS

Fantastic

Customer review rating 4.6/5

Saud A. Families - 14/05/2019 AccorHotels certified review

My family enjoyed in Fairmont

Dear Saud a., Greetings from Fairmont The Palm, and we hope you had a safe and pleasant journey home. First may we thank you for selecting Fairmont The Palm as your chosen holiday destination, and for taking the time to fill in the online survey about your recent stay. It is only through guest feedback we are able to improve on our services, and the complimentary feedback you have provided has been shared with the senior leaders of the hotel, and has been cascaded to the relevant teams and colleagues. Your feedback is invaluable and we appreciate the time you have taken to write this, and it will definitely act as further encouragement to our teams to deliver on our service promise with a smile. We hope to welcome you back in the near future and extend our warm hospitality to you again. If time permits, we would really appreciate your comments and rating of our hotel and services on Trip Advisor or a travel review site of your choice through the below link: <a href=&quot;https://www.tripadvisor.ca/UserReviewEdit-g295424-d37…-a_placetype.10023-ehttp:__2F____2F__www__2E__tripadvisor__2E__ca__2F__Hotel__5F__Review__2D__g295424__2D__d37…__2D__Reviews__2D__or10__2D__Fairmont__5F__The__5F__Palm__2D__Dubai__5F__Emirate__5F__of__5F__Dubai__2E__html-Fairmont_The_Palm-Dubai_Emirate_of_Dubai.html&quot;>Trip Advisor</a> Should I be of any assistance in the future, please do not hesitate to contact me personally. Warm regards, PEDRO GOMES MANAGER, GUEST RELATIONS

Mr T H.

Customer review rating 4.6/5

T H. Couples - 13/05/2019 AccorHotels certified review

The Hotel and staff were perfect

Dear Tristan H., Greetings from Fairmont The Palm, and we hope you had a safe and pleasant journey home. First may we thank you for selecting Fairmont The Palm as your chosen holiday destination, and for taking the time to fill in the online survey about your recent stay. It is only through guest feedback we are able to improve on our services, and the complimentary feedback you have provided has been shared with the senior leaders of the hotel, and has been cascaded to the relevant teams and colleagues. Your feedback is invaluable and we appreciate the time you have taken to write this, and it will definitely act as further encouragement to our teams to deliver on our service promise with a smile. We hope to welcome you back in the near future and extend our warm hospitality to you again. If time permits, we would really appreciate your comments and rating of our hotel and services on Trip Advisor or a travel review site of your choice through the below link: <a href=&quot;https://www.tripadvisor.ca/UserReviewEdit-g295424-d37…-a_placetype.10023-ehttp:__2F____2F__www__2E__tripadvisor__2E__ca__2F__Hotel__5F__Review__2D__g295424__2D__d37…__2D__Reviews__2D__or10__2D__Fairmont__5F__The__5F__Palm__2D__Dubai__5F__Emirate__5F__of__5F__Dubai__2E__html-Fairmont_The_Palm-Dubai_Emirate_of_Dubai.html&quot;>Trip Advisor</a> Should I be of any assistance in the future, please do not hesitate to contact me personally. Warm regards, PEDRO GOMES MANAGER, GUEST RELATIONS

Mr Stephen L.

Customer review rating 4.6/5

Stephen L. Friends - 13/05/2019 AccorHotels certified review

Excellent customer service, rooms were to a very high standard as were all the facilities.

Dear Stephen L., Greetings from Fairmont The Palm, and we hope you had a safe and pleasant journey home. First may we thank you for selecting Fairmont The Palm as your chosen holiday destination, and for taking the time to fill in the online survey about your recent stay. It is only through guest feedback we are able to improve on our services, and the complimentary feedback you have provided has been shared with the senior leaders of the hotel, and has been cascaded to the relevant teams and colleagues. Your feedback is invaluable and we appreciate the time you have taken to write this, and it will definitely act as further encouragement to our teams to deliver on our service promise with a smile. We hope to welcome you back in the near future and extend our warm hospitality to you again. If time permits, we would really appreciate your comments and rating of our hotel and services on Trip Advisor or a travel review site of your choice through the below link: <a href=&quot;https://www.tripadvisor.ca/UserReviewEdit-g295424-d37…-a_placetype.10023-ehttp:__2F____2F__www__2E__tripadvisor__2E__ca__2F__Hotel__5F__Review__2D__g295424__2D__d37…__2D__Reviews__2D__or10__2D__Fairmont__5F__The__5F__Palm__2D__Dubai__5F__Emirate__5F__of__5F__Dubai__2E__html-Fairmont_The_Palm-Dubai_Emirate_of_Dubai.html&quot;>Trip Advisor</a> Should I be of any assistance in the future, please do not hesitate to contact me personally. Warm regards, PEDRO GOMES MANAGER, GUEST RELATIONS

In my opinion everything was absolutley perfect.

Customer review rating 4.6/5

A. M. Families - 12/05/2019 AccorHotels certified review

The room was impressively beautiful and the view was wonderful. I really appreciated the staff which was very kind and very careful at every detail. I also liked very much the tea time which was a special, relaxing family reunion. The hotel was very luxurious and the pool was very clean and quiet which was the perfect place to relax. I found it very ingenious the drink which came in a pineapple which was delicious. I appreciat very much Fairmont The Palm and I will surely come next year to.

Dear M. A., Greetings from Fairmont The Palm, and we hope you had a safe and pleasant journey home. First may we thank you for selecting Fairmont The Palm as your chosen holiday destination, and for taking the time to fill in the online survey about your recent stay. It is only through guest feedback we are able to improve on our services, and the complimentary feedback you have provided has been shared with the senior leaders of the hotel, and has been cascaded to the relevant teams and colleagues. Your feedback is invaluable and we appreciate the time you have taken to write this, and it will definitely act as further encouragement to our teams to deliver on our service promise with a smile. We hope to welcome you back in the near future and extend our warm hospitality to you again. If time permits, we would really appreciate your comments and rating of our hotel and services on Trip Advisor or a travel review site of your choice through the below link: <a href=&quot;https://www.tripadvisor.ca/UserReviewEdit-g295424-d37…-a_placetype.10023-ehttp:__2F____2F__www__2E__tripadvisor__2E__ca__2F__Hotel__5F__Review__2D__g295424__2D__d37…__2D__Reviews__2D__or10__2D__Fairmont__5F__The__5F__Palm__2D__Dubai__5F__Emirate__5F__of__5F__Dubai__2E__html-Fairmont_The_Palm-Dubai_Emirate_of_Dubai.html&quot;>Trip Advisor</a> Should I be of any assistance in the future, please do not hesitate to contact me personally. Warm regards, PEDRO GOMES MANAGER, GUEST RELATIONS
Customer review rating 4.6/5

Debmw3 Couples - 10/05/2019 AccorHotels certified review

It was nice but exterior under lots of construction which was an issue

Dear Mrs. S. Greetings from Fairmont The Palm, and we hope you had a safe and pleasant journey home. First may we thank you for selecting Fairmont The Palm as your chosen holiday destination, and for taking the time to fill in the online survey about your recent stay. It is only through guest feedback we are able to improve on our services, and the complimentary feedback you have provided has been shared with the senior leaders of the hotel, and has been cascaded to the relevant teams and colleagues. I regret to note your disappointment with regards to the disturbance from the on-going development of the beach. While I am sure you would appreciate that the construction works are beyond our control, we remain focused on limiting the impact by all means possible. We have taken all the industry approved measures to make our guests and business partners aware of the construction works taking place and continue to be fully dedicated to providing excellent service to all our patrons. Your feedback is invaluable and we appreciate the time you have taken to write this, and it will definitely act as further encouragement to our teams to deliver on our service promise with a smile. We hope to welcome you back in the near future and extend our warm hospitality to you again. Should I be of any assistance in the future, please do not hesitate to contact me personally. Warm regards, PEDRO GOMES MANAGER, GUEST RELATIONS

Fantastic experience

Customer review rating 4.6/5

Judith Solo - 10/05/2019 AccorHotels certified review

Lovely quality hotel that provided all I needed. Excellent facilities and very efficient and friendly staff. A great room, very clean and comfortable. I will be back - thank you

Dear Judith T., Greetings from Fairmont The Palm, and we hope you had a safe and pleasant journey home. First may we thank you for selecting Fairmont The Palm as your chosen holiday destination, and for taking the time to fill in the online survey about your recent stay. It is only through guest feedback we are able to improve on our services, and the complimentary feedback you have provided has been shared with the senior leaders of the hotel, and has been cascaded to the relevant teams and colleagues. Your feedback is invaluable and we appreciate the time you have taken to write this, and it will definitely act as further encouragement to our teams to deliver on our service promise with a smile. We hope to welcome you back in the near future and extend our warm hospitality to you again. If time permits, we would really appreciate your comments and rating of our hotel and services on Trip Advisor or a travel review site of your choice through the below link: <a href=&quot;https://www.tripadvisor.ca/UserReviewEdit-g295424-d37…-a_placetype.10023-ehttp:__2F____2F__www__2E__tripadvisor__2E__ca__2F__Hotel__5F__Review__2D__g295424__2D__d37…__2D__Reviews__2D__or10__2D__Fairmont__5F__The__5F__Palm__2D__Dubai__5F__Emirate__5F__of__5F__Dubai__2E__html-Fairmont_The_Palm-Dubai_Emirate_of_Dubai.html&quot;>Trip Advisor</a> Should I be of any assistance in the future, please do not hesitate to contact me personally. Warm regards, PEDRO GOMES MANAGER, GUEST RELATIONS

Mrs B.

Customer review rating 4.6/5

M Couples - 10/05/2019 AccorHotels certified review

Outstanding as always. Staff attentive, professional, an exceptional team lead by Olga Nianchuk. I always return to the fairmont gold because of the friendly , welcoming and very personalised atmosphere . My friends and family love it too. Fabulous

Dear Margo B., Greetings from Fairmont The Palm, and we hope you had a safe and pleasant journey home. First may we thank you for selecting Fairmont The Palm as your chosen holiday destination, and for taking the time to fill in the online survey about your recent stay. It is only through guest feedback we are able to improve on our services, and the complimentary feedback you have provided has been shared with the senior leaders of the hotel, and has been cascaded to the relevant teams and colleagues. Your feedback is invaluable and we appreciate the time you have taken to write this, and it will definitely act as further encouragement to our teams to deliver on our service promise with a smile. We hope to welcome you back in the near future and extend our warm hospitality to you again. Should I be of any assistance in the future, please do not hesitate to contact me personally. Warm regards, PEDRO GOMES MANAGER, GUEST RELATIONS

Most unforgettable memories. A whole world and life!

Customer review rating 4.6/5

Rami M. Solo - 09/05/2019 AccorHotels certified review

Fantastic staff. Very welcoming. Positive vibes everywhere. Lovely roses in the lobby. A whole atmosphere of inner peace.

Dear Rami M., Greetings from Fairmont The Palm, and we hope you had a safe and pleasant journey home. First may we thank you for selecting Fairmont The Palm as your chosen holiday destination, and for taking the time to fill in the online survey about your recent stay. It is only through guest feedback we are able to improve on our services, and the complimentary feedback you have provided has been shared with the senior leaders of the hotel, and has been cascaded to the relevant teams and colleagues. Your feedback is invaluable and we appreciate the time you have taken to write this, and it will definitely act as further encouragement to our teams to deliver on our service promise with a smile. We hope to welcome you back in the near future and extend our warm hospitality to you again. Should I be of any assistance in the future, please do not hesitate to contact me personally. Warm regards, PEDRO GOMES MANAGER, GUEST RELATIONS

Amazing hotel and amenities , but terrible access to hotel and a LOT of maintenance

Customer review rating 4.6/5

Abdullah Couples - 08/05/2019 AccorHotels certified review

The hotel is super clean , full of friendly staff and great well maintained amenities and the cleaning is spectacular , we didn't face any kind of discomfort except for the fact that the beach was partially closed and workers and trucks cross right pass you which isn't comfortable and then the pool's view is closed off so no view just facing a mirror type of partition

Dear Abdullah A., Greetings from Fairmont The Palm, and we hope you had a safe and pleasant journey home. First may we thank you for selecting Fairmont The Palm as your chosen holiday destination, and for taking the time to fill in the online survey about your recent stay. It is only through guest feedback we are able to improve on our services, and the complimentary feedback you have provided has been shared with the senior leaders of the hotel, and has been cascaded to the relevant teams and colleagues. While we are happy to know that you appreciated our hotel and our facilities, we sincerely regret to note of your disappointment on the on-going construction at the beach of the hotel. We understand that this may have caused disturbance which unfortunately is beyond our control. We have all the necessary measures in place to provide our usual high standard level of service to minimize the impact of the surroundings. We hope that the experience made will not withhold you from returning to the hotel as we already looking forward to welcome you back with us in the near future. Your feedback is invaluable and we appreciate the time you have taken to write this, and it will definitely act as further encouragement to our teams to deliver on our service promise with a smile. We hope to welcome you back in the near future and extend our warm hospitality to you again. Should I be of any assistance in the future, please do not hesitate to contact me personally. Warm regards, PEDRO GOMES MANAGER, GUEST RELATIONS
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