Hotel - Fairmont The Palm
Fairmont Hotel Fairmont Hotel

Fairmont The Palm

4.5/5 4,122 reviews
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  • The hotel has wifi WIFI/Internet Access
  • The hotel serves breakfast Breakfast
  • The hotel has a bar Bar
  • The hotel has a parking Parking
  • The hotel has a restaurant Restaurant
  • The hotel has air conditioning in rooms Air Conditioning
See rates
From
From 600.00 AED Non member rate
From 540.00 AED Member's rate Members’ Rate, join while you book
10.00P
Up to {{amount}}% extra off
Members’ Rate, join while you book
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Services in the hotel and nearby

Check-in from 15h00
Check out up to 12h00

Services and practical information

Paying
  • WIFI/Internet Access
    • WIFI at the hotel
    • WIFI in your room (Paying)
  • Parking
    • Private indoor parking
    • Valet parking
    • Well-lit parking
  • Accessible bathroom
  • Services for children
    • Babysitting on request (Paying)
    • Children's Club for over 12s (Paying)
    • Outdoor playground for children
  • Air conditioned
    • Air conditioning
    • Automatic air control
    • Air Conditioning

Leisure and activities

  • Swimming pool
    • Outdoor heated pool
    • Outdoor unheated pool
  • Thalassotherapy centre
  • Well-being
    • Hammam (Paying)
    • Massage (Paying)
    • Sauna (Paying)
    • Solarium
  • Services for children
    • Babysitting on request (Paying)
    • Children's Club for over 12s (Paying)
    • Outdoor playground for children
  • Golf  (Nearby)
  • Beach and water sports
    • Jet skiing
    • Private beach
    • Sailing facilities
  • Other sports activities
    • Bicycles rental
    • Volley ball facilities
  • Snow Skiing  (Nearby)

Catering

  • 4 restaurant(s)
  • 2 bar(s)

Business services

  • 16 meeting room(s)
  • Conventions hotel
  • Self service business centre
  • Copy/print service available
See all services

Beach enhancements are taking place on the trunk of Palm Island with a plan for new boardwalk and dining concepts. Fairmont The Palm hotel will continue to operate as normal with access to the beach, resort leisure facilities and landscaped gardens.

Hotel location

Our rooms

Luxury with an Arabian accent is the hallmark of a stay in any one of our 381 stylish and contemporary guest rooms and suites with tailor-made accommodation options for romantic getaways through to family vacations.

  • 391 rooms
  • Extra bed in room for adult
    • Air conditioning
    • Emergency exit map
    • Automatic air control
    • Bathroom doors 32 inches wide
    • Opening windows
    • WIFI in your room
    • Sprinkler in room
    • Keycard-operated door locks
    • Audible smoke alarms in rooms
    • Security peephole
    • Emergency info in rooms
Our rooms fittings

Our restaurants and bars

See all our restaurants
See all our bars
See all our restaurants and bars

Your meetings and events

4.5/5 AccorHotels Rating 4,122 reviews

Our guest reviews for Fairmont The Palm

100% genuine reviews from our guests

Find out more
Mr S. Couples - 18/09/2018 AccorHotels certified review
« Fairmont the Palm is the place to be »

We had a brilliant experience on our honeymoon with the Hotel, The restaurants are world class, service is incredible and facilities are very good! I'd definitely stay again when visiting Dubai. Location was great and good views from the pool area of the marina.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Jeevan B., Greetings from Fairmont The Palm, and we hope you had a safe and pleasant journey home. First may we thank you for selecting Fairmont The Palm as your chosen holiday destination, and for taking the time to fill in the online survey about your recent stay. It is only through guest feedback we are able to improve on our services, and the complimentary feedback you have provided has been shared with the senior leaders of the hotel, and has been cascaded to the relevant teams and colleagues. Your feedback is invaluable and we appreciate the time you have taken to write this, and it will definitely act as further encouragement to our teams to deliver on our service promise with a smile. We hope to welcome you back in the near future and extend our warm hospitality to you again. If time permits, we would really appreciate your comments and rating of our hotel and services on Trip Advisor or a travel review site of your choice through the below link: <a href=&quot;https://www.tripadvisor.ca/UserReviewEdit-g295424-d37…-a_placetype.10023-ehttp:__2F____2F__www__2E__tripadvisor__2E__ca__2F__Hotel__5F__Review__2D__g295424__2D__d37…__2D__Reviews__2D__or10__2D__Fairmont__5F__The__5F__Palm__2D__Dubai__5F__Emirate__5F__of__5F__Dubai__2E__html-Fairmont_The_Palm-Dubai_Emirate_of_Dubai.html&quot;>Trip Advisor</a> Should I be of any assistance in the future, please do not hesitate to contact me personally. Warm regards, PEDRO GOMES MANAGER, GUEST RELATIONS

Jazz Families - 18/09/2018 AccorHotels certified review
« Mrs »

A excellent hotel and brilliant customer service and pristine standards. A very warm welcome upon arrival. A great variety of food in the restaurants but would have loved to have more options as being vegetarian you are sometimes limited to what you can eat.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Jasbinder K., Greetings from Fairmont The Palm, and we hope you had a safe and pleasant journey home. First may we thank you for selecting Fairmont The Palm as your chosen holiday destination, and for taking the time to fill in the online survey about your recent stay. It is only through guest feedback we are able to improve on our services, and the complimentary feedback you have provided has been shared with the senior leaders of the hotel, and has been cascaded to the relevant teams and colleagues. Your feedback is invaluable and we appreciate the time you have taken to write this, and it will definitely act as further encouragement to our teams to deliver on our service promise with a smile. We hope to welcome you back in the near future and extend our warm hospitality to you again. If time permits, we would really appreciate your comments and rating of our hotel and services on Trip Advisor or a travel review site of your choice through the below link: <a href=&quot;https://www.tripadvisor.ca/UserReviewEdit-g295424-d37…-a_placetype.10023-ehttp:__2F____2F__www__2E__tripadvisor__2E__ca__2F__Hotel__5F__Review__2D__g295424__2D__d37…__2D__Reviews__2D__or10__2D__Fairmont__5F__The__5F__Palm__2D__Dubai__5F__Emirate__5F__of__5F__Dubai__2E__html-Fairmont_The_Palm-Dubai_Emirate_of_Dubai.html&quot;>Trip Advisor</a> Should I be of any assistance in the future, please do not hesitate to contact me personally. Warm regards, PEDRO GOMES MANAGER, GUEST RELATIONS

Mariam A. N. Families - 18/09/2018 AccorHotels certified review
« Fairmont hotels the best everywhere »

it was great. i think when they will finish the structures outside. the place will be perfect

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mariam Al n., Greetings from Fairmont The Palm, and we hope you had a safe and pleasant journey home. First may we thank you for selecting Fairmont The Palm as your chosen holiday destination, and for taking the time to fill in the online survey about your recent stay. It is only through guest feedback we are able to improve on our services, and the complimentary feedback you have provided has been shared with the senior leaders of the hotel, and has been cascaded to the relevant teams and colleagues. Your feedback is invaluable and we appreciate the time you have taken to write this, and it will definitely act as further encouragement to our teams to deliver on our service promise with a smile. We hope to welcome you back in the near future and extend our warm hospitality to you again. Should I be of any assistance in the future, please do not hesitate to contact me personally. Warm regards, PEDRO GOMES MANAGER, GUEST RELATIONS

Joan Families - 18/09/2018 AccorHotels certified review
« I loved staying here at Fairmont The Palm Dubai & will definitely will be coming back again in the future! »

This is my first experience of staying at the Fairmont The Palm Dubai & I absolutely loved it! The staff were so caring & helpful when it came to meeting my individual needs (I have a disability). This hotel definitely delivers the best customer service which is deserving of its 5 stars (or even more stars in my eyes).

Our hotel has responded to the review
Our hotel has responded to the review

Dear Joan R., Greetings from Fairmont The Palm, and we hope you had a safe and pleasant journey home. First may we thank you for selecting Fairmont The Palm as your chosen holiday destination, and for taking the time to fill in the online survey about your recent stay. It is only through guest feedback we are able to improve on our services, and the complimentary feedback you have provided has been shared with the senior leaders of the hotel, and has been cascaded to the relevant teams and colleagues. Your feedback is invaluable and we appreciate the time you have taken to write this, and it will definitely act as further encouragement to our teams to deliver on our service promise with a smile. We hope to welcome you back in the near future and extend our warm hospitality to you again. If time permits, we would really appreciate your comments and rating of our hotel and services on Trip Advisor or a travel review site of your choice through the below link: <a href=&quot;https://www.tripadvisor.ca/UserReviewEdit-g295424-d37…-a_placetype.10023-ehttp:__2F____2F__www__2E__tripadvisor__2E__ca__2F__Hotel__5F__Review__2D__g295424__2D__d37…__2D__Reviews__2D__or10__2D__Fairmont__5F__The__5F__Palm__2D__Dubai__5F__Emirate__5F__of__5F__Dubai__2E__html-Fairmont_The_Palm-Dubai_Emirate_of_Dubai.html&quot;>Trip Advisor</a> Should I be of any assistance in the future, please do not hesitate to contact me personally. Warm regards, PEDRO GOMES MANAGER, GUEST RELATIONS

Adnan G. Families - 18/09/2018 AccorHotels certified review
« Was not impressed.. just normal. »

I expected alot more. It way below expectations. I did not have Launge access. I would not consider staying at this hotel again. I did not experience special attention for being an Accor platinum member.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Adnan G., Greetings from Fairmont The Palm, and we hope you had a safe and pleasant journey home. First may we thank you for selecting Fairmont The Palm as your chosen holiday destination, and for taking the time to fill in the online survey about your recent stay. It is only through guest feedback we are able to improve on our services, and the complimentary feedback you have provided has been shared with the senior leaders of the hotel, and has been cascaded to the relevant teams and colleagues. Your feedback is invaluable and we appreciate the time you have taken to write this, and it will definitely act as further encouragement to our teams to deliver on our service promise with a smile. We hope to welcome you back in the near future and extend our warm hospitality to you again. Should I be of any assistance in the future, please do not hesitate to contact me personally. Warm regards, PEDRO GOMES MANAGER, GUEST RELATIONS

Dr S. Couples - 17/09/2018 AccorHotels certified review
« Great hotel with brillant staff which made our stay exceptional. »

The overall experience and stay at the hotel was exceptional. The hotel was in an excellent location and of the highest standard. Staff catered for all our needs and even went out their way to cater for my wife's dietary requirements. The staff were of the highest standard and always very friendly. The following staff deserve a special mention Jhoone, John, Johnny, Jay, Charlon, Subash, Bikash, Mare, Aggrey, Maerinah, Milly and Rhona. The manager Olga and her assistant Jure also deserve a special mention for always making our stay outstanding. The food and accommodation was of the highest standard. Facilities in the hotel were excellent. Will definitely be returning to this hotel next year.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Karamjit S., Greetings from Fairmont The Palm, and we hope you had a safe and pleasant journey home. First may we thank you for selecting Fairmont The Palm as your chosen holiday destination, and for taking the time to fill in the online survey about your recent stay. It is only through guest feedback we are able to improve on our services, and the complimentary feedback you have provided has been shared with the senior leaders of the hotel, and has been cascaded to the relevant teams and colleagues. Your feedback is invaluable and we appreciate the time you have taken to write this, and it will definitely act as further encouragement to our teams to deliver on our service promise with a smile. We hope to welcome you back in the near future and extend our warm hospitality to you again. Should I be of any assistance in the future, please do not hesitate to contact me personally. Warm regards, PEDRO GOMES MANAGER, GUEST RELATIONS

Ravinder Couples - 17/09/2018 AccorHotels certified review
« Amazing »

Enjoyed our stay very much, staff very friendly and helpful from the minute we walked into the hotel. Would definitely go back.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Ravinder B., Greetings from Fairmont The Palm, and we hope you had a safe and pleasant journey home. First may we thank you for selecting Fairmont The Palm as your chosen holiday destination, and for taking the time to fill in the online survey about your recent stay. It is only through guest feedback we are able to improve on our services, and the complimentary feedback you have provided has been shared with the senior leaders of the hotel, and has been cascaded to the relevant teams and colleagues. Your feedback is invaluable and we appreciate the time you have taken to write this, and it will definitely act as further encouragement to our teams to deliver on our service promise with a smile. We hope to welcome you back in the near future and extend our warm hospitality to you again. Should I be of any assistance in the future, please do not hesitate to contact me personally. Warm regards, PEDRO GOMES MANAGER, GUEST RELATIONS

Mr G. Families - 17/09/2018 AccorHotels certified review
« Clean quality hotel with friendly helpful staff »

Pleasant and very relaxed. Unrushed with very helpful staff

Our hotel has responded to the review
Our hotel has responded to the review

Dear G. O., We very much appreciate your comments regarding your stay at the Fairmont The Palm. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, PEDRO GOMES MANAGER, GUEST RELATIONS

Muhammad I. Business - 15/09/2018 AccorHotels certified review
« Excellent »

Dear Room , bath, temperature control is good Food and Cycle meeting room excellent

Our hotel has responded to the review
Our hotel has responded to the review

Dear Muhammad I., Greetings from Fairmont The Palm, and we hope you had a safe and pleasant journey home. First may we thank you for selecting Fairmont The Palm as your chosen holiday destination, and for taking the time to fill in the online survey about your recent stay. It is only through guest feedback we are able to improve on our services, and the complimentary feedback you have provided has been shared with the senior leaders of the hotel, and has been cascaded to the relevant teams and colleagues. Your feedback is invaluable and we appreciate the time you have taken to write this, and it will definitely act as further encouragement to our teams to deliver on our service promise with a smile. We hope to welcome you back in the near future and extend our warm hospitality to you again. If time permits, we would really appreciate your comments and rating of our hotel and services on Trip Advisor or a travel review site of your choice through the below link: <a href=&quot;https://www.tripadvisor.ca/UserReviewEdit-g295424-d37…-a_placetype.10023-ehttp:__2F____2F__www__2E__tripadvisor__2E__ca__2F__Hotel__5F__Review__2D__g295424__2D__d37…__2D__Reviews__2D__or10__2D__Fairmont__5F__The__5F__Palm__2D__Dubai__5F__Emirate__5F__of__5F__Dubai__2E__html-Fairmont_The_Palm-Dubai_Emirate_of_Dubai.html&quot;>Trip Advisor</a> Should I be of any assistance in the future, please do not hesitate to contact me personally. Warm regards, PEDRO GOMES MANAGER, GUEST RELATIONS

Dana R. Friends - 14/09/2018 AccorHotels certified review
« Absolutly Fantastic! »

All the lovely workers in the hotel went above and beyond to make sure my stay was the best it could be! Everyone was polite and helpful! The room was always clean and tidy after housekeeping! The food was delishious, hats off to the chefs! I will return back here 100%! Thank you everyone for such a memorable holiday!!! X

Our hotel has responded to the review
Our hotel has responded to the review

Dear Dana R., Greetings from Fairmont The Palm, and we hope you had a safe and pleasant journey home. First may we thank you for selecting Fairmont The Palm as your chosen holiday destination, and for taking the time to fill in the online survey about your recent stay. It is only through guest feedback we are able to improve on our services, and the complimentary feedback you have provided has been shared with the senior leaders of the hotel, and has been cascaded to the relevant teams and colleagues. Your feedback is invaluable and we appreciate the time you have taken to write this, and it will definitely act as further encouragement to our teams to deliver on our service promise with a smile. We hope to welcome you back in the near future and extend our warm hospitality to you again. If time permits, we would really appreciate your comments and rating of our hotel and services on Trip Advisor or a travel review site of your choice through the below link: <a href=&quot;https://www.tripadvisor.ca/UserReviewEdit-g295424-d37…-a_placetype.10023-ehttp:__2F____2F__www__2E__tripadvisor__2E__ca__2F__Hotel__5F__Review__2D__g295424__2D__d37…__2D__Reviews__2D__or10__2D__Fairmont__5F__The__5F__Palm__2D__Dubai__5F__Emirate__5F__of__5F__Dubai__2E__html-Fairmont_The_Palm-Dubai_Emirate_of_Dubai.html&quot;>Trip Advisor</a> Should I be of any assistance in the future, please do not hesitate to contact me personally. Warm regards, PEDRO GOMES MANAGER, GUEST RELATIONS

Steve Families - 14/09/2018 AccorHotels certified review
« Great hotel to enjoy a relaxing vacation »

We enjoyed every single day of our 3 days at Fairmont, breakfast was one of the finest with great assortment I have ever see in all my travels around the world. I had very nice room with balcony and great view!

Our hotel has responded to the review
Our hotel has responded to the review

Dear Steve M., Greetings from Fairmont The Palm, and we hope you had a safe and pleasant journey home. First may we thank you for selecting Fairmont The Palm as your chosen holiday destination, and for taking the time to fill in the online survey about your recent stay. It is only through guest feedback we are able to improve on our services, and the complimentary feedback you have provided has been shared with the senior leaders of the hotel, and has been cascaded to the relevant teams and colleagues. Your feedback is invaluable and we appreciate the time you have taken to write this, and it will definitely act as further encouragement to our teams to deliver on our service promise with a smile. We hope to welcome you back in the near future and extend our warm hospitality to you again. Should I be of any assistance in the future, please do not hesitate to contact me personally. Warm regards, PEDRO GOMES MANAGER, GUEST RELATIONS

Rachel Couples - 14/09/2018 AccorHotels certified review
« Very wonderful and relaxing. »

Our stay was everything we wanted it to be and more. The food was great and the service was amazing. The only thing I would ask you to think about would be the strong perfume scent in the lobby. My husband and I are very sensitive to synthetic smells (if my mother had been there, she would have become very ill. We would have liked to have hung out in the lobby more and had tea, but we were often running away from the smell. The other thing we would like to see is an availability of bath salts since you have such beautiful bathtubs.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Gustavo A., Greetings from Fairmont The Palm, and we hope you had a safe and pleasant journey home. First may we thank you for selecting Fairmont The Palm as your chosen holiday destination, and for taking the time to fill in the online survey about your recent stay. It is only through guest feedback we are able to improve on our services, and the complimentary feedback you have provided has been shared with the senior leaders of the hotel, and has been cascaded to the relevant teams and colleagues. Your feedback is invaluable and we appreciate the time you have taken to write this, and it will definitely act as further encouragement to our teams to deliver on our service promise with a smile. We hope to welcome you back in the near future and extend our warm hospitality to you again. Should I be of any assistance in the future, please do not hesitate to contact me personally. Warm regards, PEDRO GOMES MANAGER, GUEST RELATIONS

Ahmed Friends - 14/09/2018 AccorHotels certified review
« Mr »

Everything was extremely good

Our hotel has responded to the review
Our hotel has responded to the review

Dear Ahmed A., Greetings from Fairmont The Palm, and we hope you had a safe and pleasant journey home. First may we thank you for selecting Fairmont The Palm as your chosen holiday destination, and for taking the time to fill in the online survey about your recent stay. It is only through guest feedback we are able to improve on our services, and the complimentary feedback you have provided has been shared with the senior leaders of the hotel, and has been cascaded to the relevant teams and colleagues. Your feedback is invaluable and we appreciate the time you have taken to write this, and it will definitely act as further encouragement to our teams to deliver on our service promise with a smile. We hope to welcome you back in the near future and extend our warm hospitality to you again. Should I be of any assistance in the future, please do not hesitate to contact me personally. Warm regards, PEDRO GOMES MANAGER, GUEST RELATIONS

Anonymous Couples - 14/09/2018 AccorHotels certified review
« Great Hotel Experience »

Our stay at the Fairmont The Palm was an enjoyable experience from start to finish. The hotel services were excellent and all staff were friendly and helpful.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Neil C., Greetings from Fairmont The Palm, and we hope you had a safe and pleasant journey home. First may we thank you for selecting Fairmont The Palm as your chosen holiday destination, and for taking the time to fill in the online survey about your recent stay. It is only through guest feedback we are able to improve on our services, and the complimentary feedback you have provided has been shared with the senior leaders of the hotel, and has been cascaded to the relevant teams and colleagues. Your feedback is invaluable and we appreciate the time you have taken to write this, and it will definitely act as further encouragement to our teams to deliver on our service promise with a smile. We hope to welcome you back in the near future and extend our warm hospitality to you again. If time permits, we would really appreciate your comments and rating of our hotel and services on Trip Advisor or a travel review site of your choice through the below link: <a href=&quot;https://www.tripadvisor.ca/UserReviewEdit-g295424-d37…-a_placetype.10023-ehttp:__2F____2F__www__2E__tripadvisor__2E__ca__2F__Hotel__5F__Review__2D__g295424__2D__d37…__2D__Reviews__2D__or10__2D__Fairmont__5F__The__5F__Palm__2D__Dubai__5F__Emirate__5F__of__5F__Dubai__2E__html-Fairmont_The_Palm-Dubai_Emirate_of_Dubai.html&quot;>Trip Advisor</a> Should I be of any assistance in the future, please do not hesitate to contact me personally. Warm regards, PEDRO GOMES MANAGER, GUEST RELATIONS

Anonymous Families - 14/09/2018 AccorHotels certified review
« Beautiful rooms and a very relaxing pool area. »

I really enjoyed my stay and loved the brunch and the pool. My children were very disappointed by the kids club and felt that there was nothing to engage them. I booked the brunch as it advertised a magic show and entertainment for children but we were told that it was now access to the kids club instead. They can’t back after 20 mins! They also felt the life guards were overly officious. Most children want tobe able to jump into a swimming pool.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Hannah L., Greetings from Fairmont The Palm, and we hope you had a safe and pleasant journey home. First may we thank you for selecting Fairmont The Palm as your chosen holiday destination, and for taking the time to fill in the online survey about your recent stay. It is only through guest feedback we are able to improve on our services, and the complimentary feedback you have provided has been shared with the senior leaders of the hotel, and has been cascaded to the relevant teams and colleagues. Your feedback is invaluable and we appreciate the time you have taken to write this, and it will definitely act as further encouragement to our teams to deliver on our service promise with a smile. We hope to welcome you back in the near future and extend our warm hospitality to you again. Should I be of any assistance in the future, please do not hesitate to contact me personally. Warm regards, PEDRO GOMES MANAGER, GUEST RELATIONS

Renee Couples - 14/09/2018 AccorHotels certified review
« Outstanding customer service »

Incredible. The hotel, the staff, the food - everything was exceptional. I work as a Sales Manager for a Luxury 5 star hotel, and I can honestly say that the service we received was outstanding. The service received at Little Miss India was incredible, the pool staff were only too happy to assist in towels, lounges and those cold face towels - divine!! Nothing was ever too much trouble.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Renee T., Greetings from Fairmont The Palm, and we hope you had a safe and pleasant journey home. First may we thank you for selecting Fairmont The Palm as your chosen holiday destination, and for taking the time to fill in the online survey about your recent stay. It is only through guest feedback we are able to improve on our services, and the complimentary feedback you have provided has been shared with the senior leaders of the hotel, and has been cascaded to the relevant teams and colleagues. Your feedback is invaluable and we appreciate the time you have taken to write this, and it will definitely act as further encouragement to our teams to deliver on our service promise with a smile. We hope to welcome you back in the near future and extend our warm hospitality to you again. If time permits, we would really appreciate your comments and rating of our hotel and services on Trip Advisor or a travel review site of your choice through the below link: <a href=&quot;https://www.tripadvisor.ca/UserReviewEdit-g295424-d37…-a_placetype.10023-ehttp:__2F____2F__www__2E__tripadvisor__2E__ca__2F__Hotel__5F__Review__2D__g295424__2D__d37…__2D__Reviews__2D__or10__2D__Fairmont__5F__The__5F__Palm__2D__Dubai__5F__Emirate__5F__of__5F__Dubai__2E__html-Fairmont_The_Palm-Dubai_Emirate_of_Dubai.html&quot;>Trip Advisor</a> Should I be of any assistance in the future, please do not hesitate to contact me personally. Warm regards, PEDRO GOMES MANAGER, GUEST RELATIONS

Scott E. R. Couples - 13/09/2018 AccorHotels certified review
« Overall disappointing, plagued by bad communication, but salvaged by great service »

Overall, we were very disappointed with our stay in general. MAJOR construction was going on constantly right outside our balcony, and the property beach reduced to the size of a postage stamp. In booking direct with Fairmont prior to arrival, we were not informed of any such major construction. On arrival and check in, we were informed that we were also misinformed by Fairmont on booking as to what the &quot;half board&quot; package we purchased actually included. So, we were not provided the package we told we had, and were placed in a room that directly fronted heavy duty construction. The construction noise was constant, and our view was solely of construction debris.....terrible!! All of that said, we reluctantly asked to speak with management. We waited an hour for any response. After two MORE hours -- and a second phone call - I was contacted by Sergei of your team. He was really just super in the end. He listened, and agreed. First, he immediately corrected the &quot;half board&quot; question. He stated that we were booked for some &quot;SUMMER half board package,&quot; and not the regular half-board package that allowed for restaurant choices and which was described in detail for us on booking. He remedied by offering that regular package that HAD been described to us for no additional cost. Then, he moved our room. After providing us with numerous choices, we ended up in a beautiful suite with far less construction noise. Between the poor communication and all the ongoing construction, our stay would have been rated a full &quot;0.&quot; I have to say however that once Sergei got involved with us, he did everything he could to remedy things and really turned things around. We lost half a day of vacation with this drama, and still only had a postage stamp sized beach to enjoy....not good for a property of your caliber. Many thanks and kudos to Sergei, but Fairmont really does need to get its act together for ALL its guests

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mr. R. Greetings from Fairmont The Palm, and we hope you had a safe and pleasant journey home. First may we thank you for selecting Fairmont The Palm as your chosen holiday destination, and for taking the time to fill in the online survey about your recent stay. We are saddened to learn that your stay experience at Fairmont The Palm has not lived up to your expectations and we were not able to deliver on our mission statement. We strive to provide naturally warm engaging service that creates a connection between our guests and the hotel, and therefore the feedback you have provided is invaluable and we appreciate the time you have taken to write this. Your feedback has been shared with the senior leadership of the hotel, and the appropriate measures are being addressed to enhance our service delivery. Should I be of any assistance in the future, please do not hesitate to contact me personally. Warm regards, PEDRO GOMES MANAGER, GUEST RELATIONS

Sam Families - 13/09/2018 AccorHotels certified review
« Quiet clam atmosphere »

Was a great stopover with the family, convenient location and great service

Our hotel has responded to the review
Our hotel has responded to the review

Dear Samuel S., Greetings from Fairmont The Palm, and we hope you had a safe and pleasant journey home. First may we thank you for selecting Fairmont The Palm as your chosen holiday destination, and for taking the time to fill in the online survey about your recent stay. It is only through guest feedback we are able to improve on our services, and the complimentary feedback you have provided has been shared with the senior leaders of the hotel, and has been cascaded to the relevant teams and colleagues. Your feedback is invaluable and we appreciate the time you have taken to write this, and it will definitely act as further encouragement to our teams to deliver on our service promise with a smile. We hope to welcome you back in the near future and extend our warm hospitality to you again. If time permits, we would really appreciate your comments and rating of our hotel and services on Trip Advisor or a travel review site of your choice through the below link: <a href=&quot;https://www.tripadvisor.ca/UserReviewEdit-g295424-d37…-a_placetype.10023-ehttp:__2F____2F__www__2E__tripadvisor__2E__ca__2F__Hotel__5F__Review__2D__g295424__2D__d37…__2D__Reviews__2D__or10__2D__Fairmont__5F__The__5F__Palm__2D__Dubai__5F__Emirate__5F__of__5F__Dubai__2E__html-Fairmont_The_Palm-Dubai_Emirate_of_Dubai.html&quot;>Trip Advisor</a> Should I be of any assistance in the future, please do not hesitate to contact me personally. Warm regards, PEDRO GOMES MANAGER, GUEST RELATIONS

Bernard Families - 13/09/2018 AccorHotels certified review
« Great »

Really good. The staff went above and beyond. It was my daughters 5th birthday and Olga and her team made it a lovely experience for her. Mark also decorated her room nicely. Johnny rye was very good at organising out dinner and spa appointments etc. June (I spelt his name wrong) and John were very helpful at breakfast and meal times

Our hotel has responded to the review
Our hotel has responded to the review

Dear Bernard O., Greetings from Fairmont The Palm, and we hope you had a safe and pleasant journey home. First may we thank you for selecting Fairmont The Palm as your chosen holiday destination, and for taking the time to fill in the online survey about your recent stay. It is only through guest feedback we are able to improve on our services, and the complimentary feedback you have provided has been shared with the senior leaders of the hotel, and has been cascaded to the relevant teams and colleagues. Your feedback is invaluable and we appreciate the time you have taken to write this, and it will definitely act as further encouragement to our teams to deliver on our service promise with a smile. We hope to welcome you back in the near future and extend our warm hospitality to you again. Should I be of any assistance in the future, please do not hesitate to contact me personally. Warm regards, PEDRO GOMES MANAGER, GUEST RELATIONS

Ishrat P. S. Business - 13/09/2018 AccorHotels certified review
« It was Wonderful experience »

I stayed twice time Fairmont hotel.First I was stayed in Abu Dhabi and recently I stayed in Dubai. It was good experience. Alll employs were very co-operative.They are doing wonderful job.I enjoyed during my business trip.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Ishrat P., Greetings from Fairmont The Palm, and we hope you had a safe and pleasant journey home. First may we thank you for selecting Fairmont The Palm as your chosen holiday destination, and for taking the time to fill in the online survey about your recent stay. It is only through guest feedback we are able to improve on our services, and the complimentary feedback you have provided has been shared with the senior leaders of the hotel, and has been cascaded to the relevant teams and colleagues. Your feedback is invaluable and we appreciate the time you have taken to write this, and it will definitely act as further encouragement to our teams to deliver on our service promise with a smile. We hope to welcome you back in the near future and extend our warm hospitality to you again. Should I be of any assistance in the future, please do not hesitate to contact me personally. Warm regards, PEDRO GOMES MANAGER, GUEST RELATIONS

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