Hotel - Raffles Makkah Palace
Raffles	 Hotel Raffles	 Hotel

Raffles Makkah Palace

4.6/5 1,910 reviews
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  • The hotel has wifi WIFI/Internet Access
  • The hotel serves breakfast Breakfast
  • The hotel has a bar Bar
  • The hotel has a parking Parking
  • The hotel has a restaurant Restaurant
  • The hotel has air conditioning in rooms Air Conditioning
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Services in the hotel and nearby

Check-in from 16h00
Check out up to 12h00

Services and practical information

Paying
  • WIFI/Internet Access
    • WIFI at the hotel (Paying)
    • High-speed Internet
    • WIFI in your room
  • Parking
    • Private outdoor parking
    • Well-lit parking
  • Accessible bathroom
  • 100% non-smoking hotel
  • Air conditioned
    • Air conditioning
    • Automatic air control
    • Air Conditioning

Leisure and activities

  • Fitness centre
  • Well-being
    • Massage (Paying)
    • Sauna (Paying)

Catering

  • 2 restaurant(s)
  • 3 bar(s)

Business services

  • 1 meeting room(s)
  • Conventions hotel
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Hotel location

Our rooms

213 refined and sophisticated suites imbued with gracious and heartfelt service Free HSIA

  • 214 rooms
  • 100% non-smoking hotel
    • Air conditioning
    • Emergency exit map
    • Automatic air control
    • Bathroom doors 32 inches wide
    • WIFI in your room
    • Sprinkler in room
    • Keycard-operated door locks
    • Audible smoke alarms in rooms
    • Security peephole
    • Emergency info in rooms
Our rooms fittings

Our restaurants and bars

See all our restaurants
See all our bars
See all our restaurants and bars

Your meetings and events

4.6/5 AccorHotels Rating 1,910 reviews

Our guest reviews for Raffles Makkah Palace

100% genuine reviews from our guests

Find out more
Maher Families - 11/08/2018 AccorHotels certified review
« Luxury »

Best place with best service

Our hotel has responded to the review
Our hotel has responded to the review

Dear Maher A., We very much appreciate your comments regarding your stay at the Raffles Makkah Palace. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Ahmed Moghazy

Sana A. Families - 05/08/2018 AccorHotels certified review
« Disappointed »

We were very disappointed with the conditions of the room and with the it being unclean! For a Raffale Hotel the condition of the room was very bad the wallpaper was coming off the walls the headboard was worn out with missing buttons and worn out leather the bed spread had discussting stains all over it and so did the decorative pillow had stains all over it ! The bathroom was unclean the sink was filthy and so was the bathroom floor the stole for the wado ( washing for pray ) the leather on it was again worn out and dirty ,we arrived late and were leaving at noon the next day otherwise we would have asked to have the room changed! The ladies restroom in the lobby was also filthy it was as do it was a restroom at a public mall not a five star hotel! The good thing about the hotel Your saudi young Ladies and gentlemen staff were amazing very pleasant ,friendly very professional they were full of positive energy! And the waters at your Alqaseer restaurant were excellent all staff at the restaurant were excellent! Also your staff downstairs were excellent at the car interns very friendly and helpful!

Our hotel has responded to the review
Our hotel has responded to the review

Dear Sana A., Thank you for taking the time to tell us about your experience at the Raffles Makkah Palace. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Raffles, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Ahmed Moghazy

Anonymous Business - 31/07/2018 AccorHotels certified review

Im not happy for the lost of my points with AccorHotels club. You forced me to email them , and register my request there. It’s registered under case number 20…91.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Abdulamalek A., Thank you for taking the time to tell us about your experience at the Raffles Makkah Palace. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Raffles, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Ahmed Moghazy

Shehab Families - 29/07/2018 AccorHotels certified review
« Not bad »

Not bad

Our hotel has responded to the review
Our hotel has responded to the review

Dear Shehab A., Thank you for taking the time to tell us about your experience at the Raffles Makkah Palace. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Raffles, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Ahmed Moghazy

Areej A. Families - 27/07/2018 AccorHotels certified review
« Good »

We found trouble in answering phone they took a lot of time so we can’t order food in the time that’s we want the other thing is the Shampoo and conditioner and body wash all of them bad quality not before 4 years ago.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Areej A., We very much appreciate your comments regarding your stay at the Raffles Makkah Palace. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Ahmed Moghazy

Aalaa Families - 21/07/2018 AccorHotels certified review
« Excellent,quite, luxurious stay »

I like mostly the quiteness& spacious rooms, as Makkah is a place that has it’s own privacy & needs for spiritual concentration & enjoyment, I rarely find that With my children joining me. But Raffles Makkah Palace fulfilled that need perfectly.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Ali A., We very much appreciate your comments regarding your stay at the Raffles Makkah Palace. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Ahmed Moghazy

Rashid A. Families - 20/07/2018 AccorHotels certified review
« Great »

I have some notes will improve your hospitality. 1- Refurbished rooms. 2- always welcome with arabic coffee and water 3- room services 4- Manu of the restaurant buffet 5-

Our hotel has responded to the review
Our hotel has responded to the review

Dear Rashed A., We very much appreciate your comments regarding your stay at the Raffles Makkah Palace. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Ahmed Moghazy

Renalda S. Solo - 19/07/2018 AccorHotels certified review
« Good location, spacious hotel room, awesome breakfast and friendly staffs »

Unique set up, all rooms are suite, no standard room available. Friendly and professional staffs including in the restaurant. Ablution facility is available inside every bathroom. Awesome breakfast.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Renalda S. A., We very much appreciate your comments regarding your stay at the Raffles Makkah Palace. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Ahmed Moghazy

Anonymous Families - 18/07/2018 AccorHotels certified review

Staff are excellent

Our hotel has responded to the review
Our hotel has responded to the review

Dear Saeed A., We very much appreciate your comments regarding your stay at the Raffles Makkah Palace. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Ahmed Moghazy

Ibrahim Couples - 18/07/2018 AccorHotels certified review
« Satisfied »

Very good , and I’m planning to come back again , thanks to the moon and back

Our hotel has responded to the review
Our hotel has responded to the review

Dear Ibrahim A., We very much appreciate your comments regarding your stay at the Raffles Makkah Palace. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Ahmed Moghazy

Mohammed A. Families - 17/07/2018 AccorHotels certified review
« Ok »

Parking was not allocated when I called to reserve parking they informed based on availability reservation desk takes too long to replay direction to reach hotel was not clear enterance to hotel and luggage handover was not organized

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mohammed A., Thank you for taking the time to tell us about your experience at the Raffles Makkah Palace. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Raffles, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Ahmed Moghazy

Abdullah A. Families - 17/07/2018 AccorHotels certified review
« It was an excellent experience »

I really enjoyed my staying in the hotel, it was very comfortable and enjoyable

Our hotel has responded to the review
Our hotel has responded to the review

Dear Abdullah A., We very much appreciate your comments regarding your stay at the Raffles Makkah Palace. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Ahmed Moghazy

Abdullah Families - 17/07/2018 AccorHotels certified review
« Very nice place »

Very expert and great

Our hotel has responded to the review
Our hotel has responded to the review

Dear Abdullah A., We very much appreciate your comments regarding your stay at the Raffles Makkah Palace. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Ahmed Moghazy

W. Families - 17/07/2018 AccorHotels certified review

The hotel was very good and clean. the staffs were friendly. all things happen beautifully and nice, but the bad things happen we didn't found the whole chair for my mother and asked them many times but didn't have, when we came we had one from the reception but was very bad, and the parking is lower than the rooms.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Alhudaif W., We very much appreciate your comments regarding your stay at the Raffles Makkah Palace. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Ahmed Moghazy

Ghaida Families - 17/07/2018 AccorHotels certified review
« Overall good but ! »

I really like your hotel and your elite service but there is one huge issue which need an urgent renovation!! This item is your furniture.. it is very old and shabby and its not level up to a five stars hotel .. i hope you take this seriously and deal with this as soon as possible.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Ibrahim A., Thank you for taking the time to tell us about your experience at the Raffles Makkah Palace. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Raffles, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Ahmed Moghazy

Bandar Families - 14/07/2018 AccorHotels certified review
« It’s has been very nice »

It’s very good and very clean

Our hotel has responded to the review
Our hotel has responded to the review

Dear Bandar A., We very much appreciate your comments regarding your stay at the Raffles Makkah Palace. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Ahmed Moghazy

Salman Families - 14/07/2018 AccorHotels certified review
« will come back again »

the family was happy

Our hotel has responded to the review
Our hotel has responded to the review

Dear Salman M., We very much appreciate your comments regarding your stay at the Raffles Makkah Palace. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Ahmed Moghazy

Hani S. A. Families - 13/07/2018 AccorHotels certified review
« Luxury hotel »

Was lovely

Our hotel has responded to the review
Our hotel has responded to the review

Dear Hani A., We very much appreciate your comments regarding your stay at the Raffles Makkah Palace. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Ahmed Moghazy

Anonymous Families - 12/07/2018 AccorHotels certified review
« That's what I am looking for »

It was great. Every thing was superb

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mohammad A., We very much appreciate your comments regarding your stay at the Raffles Makkah Palace. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Ahmed Moghazy

Hamad A. Families - 11/07/2018 AccorHotels certified review
« Fantastic »

First I would like to thanks Mr Abdulrahman from front desk he is excellent with nice smile always in his face And also to Mr Abdulnabi the duty Manager

Our hotel has responded to the review
Our hotel has responded to the review

Dear Hamad A., We very much appreciate your comments regarding your stay at the Raffles Makkah Palace. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Ahmed Moghazy

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