Hotel - Raffles Makkah Palace
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Raffles	 Hotel

Raffles Makkah Palace

King Abdul Aziz Endowment  PO Box 1281 
21955  MAKKAH
SAUDI ARABIA

Based on 1,109 reviews
AccorHotels Rating Based on 1,109 reviews
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Check-in from 16h00
Check out up to 12h00
Paying

Services in the hotel and nearby

  • WIFI/Internet Access
    • WIFI at the hotel (Paying)
    • High-speed Internet
    • WIFI in your room
  • Parking
    • Private outdoor parking
    • Well-lit parking
  • Accessible bathroom
  • Fitness centre
  • Massage
  • 2 restaurant(s)

Services and practical information

  • WIFI/Internet Access
    • WIFI at the hotel (Paying)
    • High-speed Internet
    • WIFI in your room
  • Parking
    • Private outdoor parking
    • Well-lit parking
  • Accessible bathroom

Leisure and activities

  • Fitness centre
  • Massage

Catering

  • 2 restaurant(s)
  • 3 bar(s)

Business services

  • 1 meeting room(s)
See all services

Hotel location

Our rooms

213 refined and sophisticated suites imbued with gracious and heartfelt service Free HSIA

  • 214 rooms
    • Emergency exit map
    • Bathroom doors 32 inches wide
    • WIFI in your room
    • Sprinkler in room
    • Keycard-operated door locks
    • Audible smoke alarms in rooms
    • Security peephole
    • Emergency info in rooms
Our rooms fittings

Our restaurants and bars

See all our restaurants
See all our bars
See all our restaurants and bars

Your meetings and events

4.6/5 AccorHotels Rating Based on 1,109 reviews

Our guest reviews for Raffles Makkah Palace

100% genuine reviews from our guests

Find out more
AccorHotels certified review
Noha I. Couples - 17/08/2017

I havbe never felt comfortable like when I stayed At Raffles Hotal makkah . Every moment was great. We like the hotel and the staff and all the services.. I really thank Abdullah Alharthi who is a colleague in reservation. He was so helpful for everything we had requested during our staying. We will choice this hotel in the next visit to makkah ..

AccorHotels certified review
Dr. A. Families - 13/08/2017
« Fantastic and fabulous »

It was so great, location, luxury, staff, breakfast and hospitality are all pictures come to my mind when remember my stay. However I would prefer to see the hotel with new furniture next time. The toilet doorstep was broken. Reception supervisor was helpful but need more training on how to answer a gust politely.

AccorHotels certified review
Anonymous Families - 11/08/2017
« Luxurious is about being satisfied with the cleaness and comfort room »

It was an excellent experience as we stayed all together (5 person) in a spacious suit without disturbing of feeling crowd in the suit

AccorHotels certified review
Jumah A. Couples - 09/08/2017
« Was soo good »

The stuff was very welcome to help and to make your stay perfect

AccorHotels certified review
Abdulkhaliq Couples - 09/08/2017
« Abdulkhaliq Al-Madath »

It was very pleasant and enjoyable

AccorHotels certified review
Jehad A. A. Families - 05/08/2017
« Poor Service... high price for nothing special and limited Haram View »

late check in although it is clearly informed to them that check in will be @ 02.00 PM and the booking made directly through the hotel website no apology for late check Very limited Kaaba view although the suit was presidential even there is limited view, it was blocked by another building... we requested to change to higher floor but was rejected in very rude way

AccorHotels certified review
Dr ,. H. Y. Families - 04/08/2017
« The appearance of room and bathroom was unsatisfactory »

The appearance of room and bathroom were disappointing and did not meet the 5 start hotel standard, Told this to Mr. Kashmiri hotel manager at the time of check out and also emailed still waiting for the reply . Also sent him the pictures of the room Room service was good . The reason for delay of feed back was waiting from the reply from the hotel but still no reply

AccorHotels certified review
Anonymous Families - 01/08/2017

It was fantastic.

AccorHotels certified review
Balquees K. A. Families - 01/08/2017
« The bathroom was full of stool !!!!! »

It was horrible and I will not advise any one to visit your hotel because of what happened to me . I asked for early check inn but they didnt give me my suite untill 7:30 !!! . And i have changed 3 suite because of the fresh stool on the wall , on the floor and in the cabinet !!!! How come a 5 star hotel serve suites to the customers or visitors in al Haram Almakki - the visitors of ALLAH in this poor service !!!! And they didnt help me with it !

AccorHotels certified review
Aliyah A. Families - 01/08/2017
« Disappointed, the dirtiest room I have ever had »

Hairball in bathroom, dirty towels, dust everywhere and some of the patchi chocolates have been eaten From previous guests and no one replace it , if I didn't check the room and call the reception about that after checking out they will charge me for things I didn't touch.

AccorHotels certified review
Anonymous Families - 27/07/2017
« Not like before »

Delay at checkin and waiting for bellman for more than 90 minutes during checkout. Between that a lot of unexpected problems electricity plugs twice not work in one side of room. Housekeeper lost my baby bedsheets which taken wrongly by them during room clean then lost and their only excuse it's season. Alqasr resturant was closed for launch and dinner. Actually it's worst experience ever in last 5 years for me in raffles. Telephone operators not helpful like before!!

AccorHotels certified review
Ahmad Couples - 24/07/2017
« Location »

Very lovely suite with a great view of kabba

AccorHotels certified review
Jameela K. Families - 24/07/2017
« Nice and short stay. The view of Kabba is amazing »

Good experience but reception should be more flexible

AccorHotels certified review
Ali Families - 24/07/2017
« Not as expected / Smell !!!!!! »

I have been to Raffles many times. This time was the worse one. The room was full of smoke smell. The smell of the air freshener was so discusting. Another important thing that I want you please to pay attention to is the bakhoor (incense/بخور) it is too much.

AccorHotels certified review
Abdullah A. Families - 22/07/2017

Everything was ok except dining in room was very normal.. i order pizza, it was like normal budget pastry shops. Very hard loafy think cheese. See professional pizza either american or italians how they make it, see dominos if u want american style or rossopomodoro if u want authentic italian style. I also ordered penne pasta with Arabiata souce, it was also very normal. I took long time to get my car parked because there was no car tags available by the concierge desk.

AccorHotels certified review
Ahmed Families - 21/07/2017
« Gorgeous »

Everything was great except the parking.Anyway, there was a great valet who found the spot. I really appreciate him " I don't remember his name ".

AccorHotels certified review
Diyaa A. Families - 20/07/2017
« Wonderful »

The only trouble I had was in making reservation. I had to call 5 times and was redirected from one place to another, ending just with an answer machine! But once the reservation was finally done, everything went very smooth. The staff are very cheerful, helpful, kind, and attentive. The location is great, and the furniture and cleanness were top of the scale. I had very good and relaxing time. Thank you Raffles Team.

AccorHotels certified review
Mohammed A. Families - 20/07/2017
« Not that satisfied this time. »

My family and I were given suite number 105. It has a very timy windows. We felt like we were staying in prison not in a " Royal suite". It was an awful experience. We made many tries and requests to relocate to another suite and it was taken care off after a lengthy process. My family and I always enjoy staying at your hotel but this time we regret to say we aren't. Best regards, Mohammed ALHUSAINI Mobile: +96..9

AccorHotels certified review
Anonymous Families - 19/07/2017

The services have been changed not like before, i believe that the hotel will be losing a lot of its guests for another hotels as more hotels are coming. For me that will be last staying at Raffles as my family decided.

AccorHotels certified review
Anonymous Families - 19/07/2017
« Great »

Best service ever

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