Raffles Makkah Palace 5 stars

Customer review rating 4.6/5 2,698 reviews
Raffles Makkah Palace
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Hotel extras

An all-suite hotel, with astonishing views of the Grand Mosque and the Kaaba below. The hotel draws inspiration from the heritage and culture of the Middle East, creating a discreet and highly refined sanctuary for discerning travelers.

Services in the hotel and nearby

Check-in from 18h00

Check out up to 12h00

Paying

Services and practical information
  • WIFI/Internet Access
  • Parking
  • Accessible bathroom
  • 100% non-smoking hotel
  • Air conditioned
Catering
  • 2 restaurant(s)
  • 3 bar(s)
Leisure and activities
  • Fitness centre
  • Well-being
Business services
  • 1 meeting room(s)
  • Conventions hotel
Information message

Ramadan check in time: 18:00.

Hotel location

Raffles Makkah Palace

King Abdul Aziz Endowment
PO Box 1281
21955
makkah
saudi arabia

Tel: +966125717888

Fax: (+966)125717999

Contact email

Check-in from 18h00

Check out up to 12h00

  • By plane

    KING ABDULAZIZ INTERNATIONAL APT At 100km / 62.14 miles

  • By plane

    PR MOHAMMAD BIN ABDULAZIZ APT At 400km / 248.55 miles

  • By plane

    TAIF AIRPORT At 250km / 155.34 miles

GPS :21.429729, 39.828369

Our accommodations

213 refined and sophisticated suites imbued with gracious and heartfelt service Free HSIA

Junior Suite City View

  • Max. number of persons: x3
  • Area: From 80
  • Wireless internet in your room(...)

Signature Suite City View

  • Max. number of persons: x3
  • Area: From 81
  • Wireless internet in your room(...)

Signature Suite Haram View

  • Max. number of persons: x3
  • Area: From 81
  • Wireless internet in your room(...)

Signature Suite Partial Kaaba View

  • Max. number of persons: x3
  • Area: From 81
  • Wireless internet in your room(...)

Signature Suite Kaaba Premier

  • Max. number of persons: x3
  • Area: From 80
  • Wireless internet in your room(...)

Signature Suite Deluxe Kaaba View

  • Max. number of persons: x3
  • Area: From 80
  • Wireless internet in your room(...)

Presidential Suite City View

  • Max. number of persons: x5
  • Area: From 125
  • Wireless internet in your room(...)

Presidential Suite Kaaba View

  • Max. number of persons: x5
  • Area: From 125
  • Wireless internet in your room(...)

Royal Suite Kaaba View

  • Max. number of persons: x6
  • Area: From 160
  • Wireless internet in your room(...)

Signature Villa Kaaba Premier

  • Max. number of persons: x3
  • Area: From 200
  • Wireless internet in your room(...)

Signature Villa Kaaba View

  • Max. number of persons: x3
  • Area: From 100
  • Wireless internet in your room(...)

Royal Villa City View

  • Max. number of persons: x6
  • Area: From 300
  • Wireless internet in your room(...)

Royal Villa Kaaba View

  • Max. number of persons: x8
  • Area: From 300
  • Wireless internet in your room(...)

Our restaurants and bars

AL QASR

Type of cuisine: International

Our all-day dining and à la carte restaurant is a lively, vibrant space that can seat up to 200 guests at a time. It features a wide variety of Arabic, Indian, Moroccan and western cuisines.

Lunch

13:00 - 16:00

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Dinner

19:00 - 23:00

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

AL MAJLIS

Type of cuisine: Regional

This Levantine fine-dining restaurant provides an exceptional and traditional eastern Mediterranean-influenced dining experience. You can dine indoors or on the terrace overlooking the Grand Mosque and the Kaaba.

Find out more and book

Lunch

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Dinner

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

AL NARJES

Photo non contractuelle / Strictly non binding

An Elegant lounge with cake - patisserie counter A tea and coffee sommelier will be on hand to provide the connoisseurs choice of loose teas and specialty coffee roasts from all over the world

NARJES TEA LOUNGE

Photo non contractuelle / Strictly non binding

This exclusive but informal lounge serves a variety of light snacks, sandwiches, freshly-made ice cream and freshly-baked patisserie from the counter, along with a wide variety of gourmet teas and coffees from around the world.

THE CREAMERY

Photo non contractuelle / Strictly non binding

This artistic, informal, fun-filled café provides a perfect hangout for your family on the terrace featuring a stunning view of the Grand Mosque and the Holy Kaaba. It serves custom-designed Teppanyaki ice cream dishes on ice-cold frozen stones.

Your meetings and events

Our meeting rooms

  • Number of meeting rooms: 1

  • Maximum size: 61 m²

  • Maximum capacity: 80 people

Find out more
Raffles Makkah Palace Meeting Room

Our guest reviews for
Raffles Makkah Palace

100% genuine reviews from our guests

Find out more

AccorHotels Rating 4.6/5

2,698 reviews

I really enjoyed y stayed in raffles Makkah

Customer review rating 4.6/5

Eiman M. Solo - 16/05/2019 AccorHotels certified review

Room was awesome check in is fast services was good

Dear Eiman M., We very much appreciate your comments regarding your stay at the Raffles Makkah Palace. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely,

Excellent

Customer review rating 4.6/5

Syed M. A. Families - 16/05/2019 AccorHotels certified review

My overall stay was fantastic but when I asked to stay for an extra day your staff quoted 3 times the daily rate I was paying , I didnt agree and need to move to another hotel.

Dear Mubeen A. Syed, Thank you for taking the time to tell us about your experience at the Raffles Makkah Palace. At Raffles, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely,

very good

Customer review rating 4.6/5

Abdulaziz Families - 16/05/2019 AccorHotels certified review

it is very good, however I think the room rate is very expensive

Dear Abdulaziz A., We very much appreciate your comments regarding your stay at the Raffles Makkah Palace. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely,

it was good experience

Customer review rating 4.6/5

Mahmoud M. Families - 15/05/2019 AccorHotels certified review

The location was perfect. The breakfast was not good at all. Parking issue

Dear Mahmoud M., Thank you for taking the time to tell us about your experience at the Raffles Makkah Palace. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Raffles, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future.

Extremely Pleasant

Customer review rating 4.6/5

Sharmin Families - 15/05/2019 AccorHotels certified review

The whole experience was extremely pleasant. Staffs were friendly and helpful. Always wearing a smile on their faces. Felt at home from the very first instance. Home away from home experience.

Dear Sharmin S., We very much appreciate your comments regarding your stay at the Raffles Makkah Palace. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one.

It was perfect

Customer review rating 4.6/5

Hamad A. R. Families - 14/05/2019 AccorHotels certified review

We enjoying the clean and net room and the breakfast was so good also the mens and women smily

Dear Nourah A., We very much appreciate your comments regarding your stay at the Raffles Makkah Palace. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one.

Pleasant stay

Customer review rating 4.6/5

Mohammed M. M. Families - 14/05/2019 AccorHotels certified review

This was our first visit . Excellent ambience, good rooms but expensive !!!

Dear Mohammed M., We very much appreciate your comments regarding your stay at the Raffles Makkah Palace. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one.
Customer review rating 4.6/5

Nabeel Friends - 13/05/2019 AccorHotels certified review

Best stay ever

Dear Nabeel H., We very much appreciate your comments regarding your stay at the Raffles Makkah Palace. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one.

Raffles always is the right choice

Customer review rating 4.6/5

Rana A. Families - 10/05/2019 AccorHotels certified review

Everything was perfect Front Reception to the restaurant The bed was awesome and the room service are very quickly

Dear Rana A., We very much appreciate your comments regarding your stay at the Raffles Makkah Palace. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one.

comfort

Customer review rating 4.6/5

Mohammed B. Families - 10/05/2019 AccorHotels certified review

excellent room with Kaaaba view. food was great. staff were brilliant.

Dear Mohammed b., We very much appreciate your comments regarding your stay at the Raffles Makkah Palace. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one.

Dr

Customer review rating 4.6/5

Omneya C. Families - 09/05/2019 AccorHotels certified review

Perfect

Dear Omneya C., We very much appreciate your comments regarding your stay at the Raffles Makkah Palace. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one.

perfect

Customer review rating 4.6/5

Samer B. Families - 09/05/2019 AccorHotels certified review

Was great

Dear Samer b., We very much appreciate your comments regarding your stay at the Raffles Makkah Palace. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one.

Great

Customer review rating 4.6/5

Saber Families - 08/05/2019 AccorHotels certified review

Thanks to all the team for a great stay.

Dear Saber E., We very much appreciate your comments regarding your stay at the Raffles Makkah Palace. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one.

Old furniture dusty and bad food

Customer review rating 4.6/5

Naif Families - 08/05/2019 AccorHotels certified review

Old furniture dusty ,bad food and very bad transfer experience from the airport which is the hotel arranged it to us

Dear Dalal B., Thank you for taking the time to tell us about your experience at the Raffles Makkah Palace. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Raffles, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future.

Mr

Customer review rating 4.6/5

Khubaib Families - 08/05/2019 AccorHotels certified review

Excellent service and I would like to mention few name who I met in your hotel was Ms Nouf, Mr hamdan, Mr Naïf and Ms meshael, they are the Gems of this hotel and because of them me and my family felt like comfortable and royal at the same time and if I ever come back to this hotel will be because of these gems and Maashallah the way they treat customers is excellent and exceptionally royalty why am I saying this all is because I have stayed in many 5 star hotels but e.g al qsar restaurant experience was the best because of ms nouf and Mr hamdan they are humble, kind and they go of the limits to full fill your needs and even they treat children also with respect overall my experience was exceptionally awesome

Dear Khubaib M., We very much appreciate your comments regarding your stay at the Raffles Makkah Palace. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one.

Short but amazing stay

Customer review rating 4.6/5

Ahmad Couples - 06/05/2019 AccorHotels certified review

Everyone was helpful and cheerful. The hotel and our room was amazing. We had an unobstructed view of the haram. It was amazing MashaAllah

Dear Ahmed Nashat N., We very much appreciate your comments regarding your stay at the Raffles Makkah Palace. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one.

I like it

Customer review rating 4.6/5

Fahad A. Families - 06/05/2019 AccorHotels certified review

Perfect hotel

Dear Fahad A., We very much appreciate your comments regarding your stay at the Raffles Makkah Palace. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one.

Umrah trip

Customer review rating 4.6/5

Bashir S. Solo - 03/05/2019 AccorHotels certified review

It was fantastic and very enjoyable. Everything was perfect

Dear Bashir S., We very much appreciate your comments regarding your stay at the Raffles Makkah Palace. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one.

Amazing

Customer review rating 4.6/5

Rana S. A. Families - 03/05/2019 AccorHotels certified review

It was amazing, there is so much to explore and the food in the restaurants were tasty and the room and the hotel were luxurious and it has a humongous mall under the hotel

Dear Rana A., We very much appreciate your comments regarding your stay at the Raffles Makkah Palace. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Karima El idrissi Guest Experience & Quality Manager

Mr

Customer review rating 4.6/5

Ahmad B. Families - 03/05/2019 AccorHotels certified review

View and hotel location is perfect, but need some renovation in their furniture cleaning must be more than is level of cleaing

Dear Ahmad B., Thank you for taking the time to tell us about your experience at the Raffles Makkah Palace. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Raffles, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future.
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