Hotel - Raffles Makkah Palace
Raffles	 Hotel Raffles	 Hotel

Raffles Makkah Palace

4.6/5 2,057 reviews
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  • The hotel has wifi WIFI/Internet Access
  • The hotel serves breakfast Breakfast
  • The hotel has a bar Bar
  • The hotel has a parking Parking
  • The hotel has a restaurant Restaurant
  • The hotel has air conditioning in rooms Air Conditioning
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Services in the hotel and nearby

Check-in from 16h00
Check out up to 12h00

Services and practical information

Paying
  • WIFI/Internet Access
    • WIFI at the hotel (Paying)
    • High-speed Internet
    • WIFI in your room
  • Parking
    • Private outdoor parking
    • Well-lit parking
  • Accessible bathroom
  • 100% non-smoking hotel
  • Air conditioned
    • Air conditioning
    • Automatic air control
    • Air Conditioning

Leisure and activities

  • Fitness centre
  • Well-being
    • Massage (Paying)
    • Sauna (Paying)

Catering

  • 2 restaurant(s)
  • 3 bar(s)

Business services

  • 1 meeting room(s)
  • Conventions hotel
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Hotel location

Our rooms

213 refined and sophisticated suites imbued with gracious and heartfelt service Free HSIA

  • 214 rooms
  • 100% non-smoking hotel
    • Air conditioning
    • Emergency exit map
    • Automatic air control
    • Bathroom doors 32 inches wide
    • WIFI in your room
    • Sprinkler in room
    • Keycard-operated door locks
    • Audible smoke alarms in rooms
    • Security peephole
    • Emergency info in rooms
Our rooms fittings

Our restaurants and bars

See all our restaurants
See all our bars
See all our restaurants and bars

Your meetings and events

4.6/5 AccorHotels Rating 2,057 reviews

Our guest reviews for Raffles Makkah Palace

100% genuine reviews from our guests

Find out more
Talal A. Families - 15/10/2018 AccorHotels certified review
« excellent »

excellent

Mahmood A. Solo - 15/10/2018 AccorHotels certified review
« Satisfied »

Satisfied with all the staffs from start to finish.

Mohammed A. Families - 14/10/2018 AccorHotels certified review
« Great Stay »

Nothing short of fabulous

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mr. Mohammed, Thank you for trusting Raffles Makkah Palace as your destination of choice on your visit to the holy city. we are proud and delighted to know our varied services and unique location were up to your standards, and that your stay was an enjoyable one. Looking forward to your next visit soon. Regards, Hotel Management.

Adnan A. Families - 13/10/2018 AccorHotels certified review
« Surprising Luxury Hotel Near the Holy Mosque »

The hotel is the most luxurious among all in the same complex, yet furniture is bit old and due for renovation. The atmosphere is very relaxing with beautifully decorated rooms. Very comfortable beds available. Breakfast I thought was excellent with many selections and varieties. Most of the staff were very friendly and helpful, especially at front desk. Excellent restaurants for dining options, yet bit pricey. Location is outstanding and very close to the holy mosque. If elected to choose a haram front room, the price will be more expensive. Tough, same quality rooms not facing the haram would be much cheaper with full satisfaction.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mr. Adnan, We very much appreciate your comments regarding your stay at the Raffles Makkah Palace. we are delighted to know your trip was enjoyable Thank you for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely,

Mr. I. Couples - 11/10/2018 AccorHotels certified review
« Excellent »

It was a great experience. The size and the cleanliness of the room. The service. The breakfast. The location. Everything was great

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mr. Ebrahim, Thank you for taking the time to respond to this survey and leave us your rating. your satisfaction is our measure of success, we are proud to know that your stay was an enjoyable one, and that we at Raffles Makkah Palace were able to provide you with the experience you deserve on your visit to the holy city. Looking forward to your next visit soon. Regards, Hotel Management.

Dr N. M. K. Families - 10/10/2018 AccorHotels certified review
« Did not meet my expectation »

I stayed in this hotel for 5 nights from 30th Sep 2018 after 4 years and was extremely disappointed by the room which was offered to me. I booked a Signature suite almost months before going and repeatedly confirmed to have 2 full bathrooms which was confirmed to me by talking to the toll free agent in the call center. and was shocked to see only 1 full bathroom and a guest toilet.plus the size was almost similar to the junior suite which i had stayed in 2014. I immediately went back to the guest service supervisor known as Mr Essam who did not show any empathy and did not even try to satisfy me or try to even get up from his seat was totally unfriendly with his body language, honestly felt very unwelcomed.. In addition the hotel has totally runned down and in a bad need of refurbishment. In fact the junior suite of Fairmont is more spacious and has a better feel to it. The Signature suite was honestly a cheat for booking as it did not differ from the junior suite in size at all. I had booked the Haram view which was only a partial side view of the Haram. On the other side the positve points were the kindness of the housekeeping staff specially Mr Basheer, Mr Mohammad who would clean our room with a constant smile on his face and ever ready to help. The IRD were also kind and helfpul. The breakfast variety had improved since 2014 and the staff were just great and helpful. Most of the chefs were very kind and the waiters especially Mr Hamdan, Ms Nouf and Ms Awatif were all so cheerful and welcoming. Also it was not that chaotic to eat breakfast comparing to Fairmont hotel and definitely more peaceful with quick access to reach the breakfast hall. The Zaatar Manaqeesh (pies) were on of the best that I had ever eaten.although it would take a long waiting time to get it ready hot from the oven but worth the wait. I also had a problem on the waking call on one night where they forgot to wake me up on the time requested and called an hour later but luckily I had placed my alarm myself. but it was very kind of the duty manager Mr Shakeery to call me after 2 days to apologize for the confusion created and was very polite and kind to talk to. Also the elevators were fast to reach and did not have to wait for long.only problem is the need of changing elevators to reach the Haram. wish we would not need to stop on many floors and instead just have direct access to the Haram floor.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Najla K., Thank you for taking the time to tell us about your experience at the Raffles Makkah Palace. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Raffles, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely,

Mohammed Couples - 09/10/2018 AccorHotels certified review
« Comfortable stay »

What am I like: 1- great Location 2- Huge room and comfortable bed. 3- I like the quick response and action from the room services. 4- Cooperative duty manager. 5- Internet Service. What I did not like: 1- Very long check-in process. Once I arrived to the hotel, one of the staff takes my passport and checked my reservation then he asked me to go to lobby disk to get the room keys and proceed with the remaining amount because he already did the check-in. Once I reached the lobby disk, the employee their did the same process again! 2- The cleanliness of the bathroom: 2.1 Once I checked in, the bathroom was dirty (seems like used bathroom). 2.2 Every time, after cleaning the room, the staff always keep empty cans of shampoo and shower gel in the shower room. 3- It is not always easy to find available elevator from the lobby area to the shopping area and vice versa. Also, you cannot distinguish which elevator takes you to the shopping area or not. You need to get help from the security every time. 4- Before the check in, I received an email stated that free transfer to and from the airport is available. Once I asked the stuff, they advised this service is chargeable. for that I surprise why Raffles send such emails? 5- I have Accorhotels membership but I booked through booking.com because the price was better than the discount percentage for Accorhotels members.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mr. Mohammed, Thank you for trusting Raffles Makkah Palace as your destination of choice on your visit to the holy city. your satisfaction is our measure of success, rest assured that your comments and concerns are our utmost priority, and thus they've been passed to the relevant departments and will be dealt with. Looking forward to your next visit where we can provide you with the experience you deserve. Regards, Hotel Management.

Fouzia Families - 08/10/2018 AccorHotels certified review
« Location.. staff.. breakfast. Every thing »

Amazing it was a wonderful staying in Raffels Makkah...

Our hotel has responded to the review
Our hotel has responded to the review

Dear Ms. Fouzia, Thank you for taking the time to respond to this survey and to leave us your comments regarding your recent stay at Raffles Makkah Palace. we are proud to know that our unique location and varied services were up to your standards. Looking forward to your next visit soon. Regards, Hotel Management.

Khalid A. Families - 07/10/2018 AccorHotels certified review

Marvelous

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mr. Mohammed, Thank you for trusting Raffles Makkah Palace as your destination of choice on your visit to the holy city. we are delighted to know your stay with was an enjoyable one, and we're looking forward to your next visit. Best Regards, Hotel Management.

Yasser A. Families - 06/10/2018 AccorHotels certified review
« Great hotel in the holy place »

Great hospitality starting from the time of check in to check out. Special thanks to reception team represented by miss Reham and to front office manager Mr. Saleh

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mr. Yasser, Greetings from Raffles Makkah Palace. Thank you for taking the time to respond to this survey and for leaving us your kind comments and rating regarding your recent stay with us, we are proud and delighted you have enjoyed your stay with us and hope to host you again soon. Regards, Hotel Management.

Ibrahim A. Couples - 06/10/2018 AccorHotels certified review
« Bad treatment from the staff!! »

I was very disappointed from the staff treatment from before the stay till the last day during my stay Really disappointed

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mr. Ibrahim, Thank you for taking the time to tell us about your experience at Raffles Makkah Palace. we always strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Regards, Hotel Management.

Mohammad H. Families - 05/10/2018 AccorHotels certified review
« Excellent »

Excellent

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mohammed, Thank you for trusting Raffles Makkah Palace as your destination of choice on your visit to the holy city. we are proud and delighted our unique location and varied services were up to your standards. Looking forward to your next visit soon. Regards, Hotel Management.

Javedakhtar Couples - 05/10/2018 AccorHotels certified review
« Extra ordinary place with luxury »

It was wonderful stay and we have enjoyed

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mr. Javedakhtar, Thank you for choosing Raffles Makkah Palace, your satisfaction is our measure of success. we are proud you have enjoyed your stay with us and hope to host you again soon. Regards, Hotel Management.

Ahmed Couples - 04/10/2018 AccorHotels certified review

The Hotel sataff were very friendly and helpful

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mr. Ahmed, Thank you for taking the time to respond to this survey and leave us a review of your stay at Raffles Makkah Palace. we are delighted to know you enjoyed your stay with us and that our professional staff were up to your standards. Awaiting your next visit soon. Regards, Hotel Management.

Anonymous Friends - 04/10/2018 AccorHotels certified review
« Nice Stay »

It was short but nice stay

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mr. Basim, Thank you for taking the time to respond to this survey and leave us your review of your stay at Raffles Makkah Palace, we are delighted to know you enjoyed your stay with us and hope to host you again soon. Regards, Hotel Management.

Anonymous Families - 30/09/2018 AccorHotels certified review
« Nice »

Nice but crowded hotel with to many guests need to have more employees to accommodate

Our hotel has responded to the review
Our hotel has responded to the review

Dear Valued guest, Thank you for taking the time to respond to this survey and rate your stay at Raffles Makkah Palace. we are delighted you enjoyed your stay with us on your visit to the holy city. Rest assured that your comments are our top priority and they have been passed to the concerned departments to be solved. Awaiting your next visit soon. Regards, Hotel Management.

Saad Families - 29/09/2018 AccorHotels certified review

Everything was very good, while breakfast it’s hard to find clean table.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Saad A., We very much appreciate your comments regarding your stay at the Raffles Makkah Palace. we are delighted to know you enjoyed your stay with us. as we strive to offer you an ever improving experience while you stay in the holy city. your comments and concerns are our top priority and have been passed to the responsible departments to ensure them being solved. Hoping to host you again soon. Best Regards, Hotel Management.

Mohamed Families - 28/09/2018 AccorHotels certified review
« Nice »

Beautiful

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mohamed Samih A., We very much appreciate your kind words regarding your stay at Raffles Makkah Palace. we are proud and happy that you have enjoyed your stay with us. looking forward to hosting you again soon. Regards, Hotel Management.

Maitha Families - 26/09/2018 AccorHotels certified review
« it was very good and each year we come to raffles makkah »

very nice and all the stuff was nice with us

Our hotel has responded to the review
Our hotel has responded to the review

Dear Maitha A., We very much appreciate your comments regarding your stay at the Raffles Makkah Palace. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely,

Fernando M. Families - 21/09/2018 AccorHotels certified review
« Great Hotel with great pleasure »

So far, this is the best hotel i ve ever stayed in Makkah.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Fernando M., We very much appreciate your comments regarding your stay at the Raffles Makkah Palace. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Ahmed Moghazy

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