Hotel - Raffles Makati
Raffles	 Hotel Raffles	 Hotel

Raffles Makati

4.8/5 703 reviews
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  • The hotel has wifi WIFI/Internet Access
  • The hotel serves breakfast Breakfast
  • The hotel has a bar Bar
  • The hotel has a parking Parking
  • The hotel has a restaurant Restaurant
  • The hotel has air conditioning in rooms Air Conditioning
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Services in the hotel and nearby

Check-in from 14h00
Check out up to 12h00

Services and practical information

Paying
  • WIFI/Internet Access
    • WiFi at the hotel
    • WiFi in your room
  • Parking
    • Private indoor parking
    • Private outdoor parking (Paying)
    • Valet parking
    • Well-lit parking
  • Accessibility for people with reduced mobility
    • Reduced mobility facilities
    • Accessible bathroom
  • Babysitting on request
  • Air conditioned
    • Air conditioning
    • Automatic air control
    • Air Conditioning
  • Languages spoken at the hotel
    • English
  • Dry cleaning / Ironing
  • Boutiques/shopping
    • Cash machine (Paying)
    • Currency exchange
    • Beauty salon (Paying)
  • Porter
  • Concierge

Leisure and activities

  • Swimming pool
    • Pool
    • Outdoor unheated pool
  • Fitness centre
  • Well-being
    • Massage (Paying)
    • Sauna (Paying)
  • Babysitting on request
  • Golf  (Nearby)

Catering

  • Breakfast included in the price
  • 3 restaurant(s)
  • 1 bar(s)

Business services

  • 9 meeting room(s)
  • Conventions hotel
  • Business center with support staff
  • Copy/print service available
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Hotel location

Our rooms

Contemporary design carefully incorporated with rich details reflective of the Filipino culture and colonial past characterize each well-appointed suite, with high-ceiling windows framed on wooden louvers commanding an impressive view of the city.

  • 155 rooms
    • 220/240 V AC
    • Air conditioning
    • Emergency exit map
    • Automatic air control
    • Safe deposit box in room
    • Bathroom doors 32 inches wide
    • WiFi in your room
    • Satellite/cable colour TV
    • Iron in room
    • Hair dryer in bathroom
    • Sprinkler in room
    • Keycard-operated door locks
    • Audible smoke alarms in rooms
    • Deadbolts and/or locks in rooms
    • Security peephole
    • Emergency info in rooms
    • Alarm clock
    • Operator wake up call
Our rooms fittings

Our restaurants and bars

See all our restaurants
See all our restaurants and bars

Your meetings and events

4.8/5 AccorHotels Rating 703 reviews

Our guest reviews for Raffles Makati

100% genuine reviews from our guests

Find out more
Anonymous Families - 08/08/2018 AccorHotels certified review

Amazing place! Wife and kids love it

Anonymous Business - 07/08/2018 AccorHotels certified review
« Excellent facilities and amazing staff »

Very comfortable and welcoming. All of your staff were remarkable and represented your hotel at the highest level.

Ann M. D. Families - 07/08/2018 AccorHotels certified review
« Best wouldn't be enough to describe our stay »

First I want to exaggerate the word "best" when it comes to service. The staff are very accomodating and pleasant, they will help you with all your needs during your stay while wearing a big smile on their faces. The feeling of "home". Second, the room was superb, it was spacious, comfortable, elegant, and it is packed with all the equipments that you need for your stay plus the interior is so sleek and lavish what more could you ask for? The city view was so magnificent that I could stare at it the whole day while drinking my espresso. The restaurants will never fail you with their wide range of food choices and every bit of it was so sumptuous and delicious. Every bit of details from service, room, ammenties it was all worth it. If I could rate it more than 10 stars as the highest ofcourse...I would. Overall it was a wonderful stay, wouldn't mind staying here over and over again.

Michael T. M. Solo - 03/08/2018 AccorHotels certified review
« Very Happy with the hotel ! »

I really enjoyed everything about the hotel especially the hotel fitness center, very nice !! Best hotel fitness center I’ve ever used !!

Our hotel has responded to the review
Our hotel has responded to the review

Dear Michael T M., It is always a pleasure to receive positive feedback. Thank you very much for sharing your experience. I will be delighted to share your comments with our Fitness Centre team as I am sure that this will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. We look forward to the pleasure of having you again. Sincerely, Regina Barra Duty Manager - Front Office

Mariayah Friends - 03/08/2018 AccorHotels certified review
« AMAZING!! »

Over all my one night stay was a definitely want me to come back again next year. I was impressed by all of the staff within the hotel. Got my early check in and offer me a late check out by Irene. My Butler Nante arranged to have soup and lemon drink deliver to my room due to bad cold and losing my voice. The room was very comfortable in every way. Shop just around the corner the Glorrietta 3 and Landmark.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Ms. MariayaH, We very much appreciate your comments regarding your stay at the Raffles Makati. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am certain that these will serve as an encouragement for Irene, Nante and to all of our staff as we strive to continuously meet, if not exceed, our guests' expectations. Thank you again for sharing your experience, and we look forward to the pleasure of having you again. Sincerely, Regina Barra Duty Manager - Front Office

Dom Business - 03/08/2018 AccorHotels certified review
« Exceptional service and great facilities »

Every interaction with a staff member of the hotel was very polite and helpful. They made us feel special and were very discrete when they needed to. The facilities were great. They only downside was that the water pressure in the shower was not very strong.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Dom, Thank you for sharing your experience during your recent visit through our survey, following your stay at the Raffles Makati. We are pleased to hear that your enjoyed your stay. At the same time, thank you for mentioning the challenge with the water pressure, and allowing us to look into it. We hope your next visit will be as pleasant as the previous one. Sincerely, Regina Barra Duty Manager - Front Office

Janice J. S. Families - 31/07/2018 AccorHotels certified review
« Cockroach in the room! »

It was raining during our stay. There was cockroach in the room when we arrived, to compensate for this we were offered to transfer to another room and for a late check out at 6pm, we were given pastries when we checked out. in my head, though, transferring us to another room and allowing us for a late check out does not ensure that the other rooms are roach-free. We were with three kids, aged 12, 8 and 7months old. Had not slept well cause I was paranoid a roach will crawl on my baby. It wasn’t a relaxing stay because of that.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Ms. Janice J. S., Thank you for taking the time to answer our guest’s survey following your stay the Raffles Makati. However, I am saddened to hear that your stay has not been satisfactory due to a cockroach that you found inside your suite. Please accept my sincere apologies for the inconvenience and disappointment you have been caused. After this isolated incident has been reported, our third party pest control contractor, Pestbusters, together with our housekeeping head have conducted a thorough investigation of the room and found no infestation of pest. Further, we constantly do pest control treatment in all our rooms and public areas to ensure that our property is pest-free however, please rest assured that we will continue to monitor this in order to prevent reoccurrence. Once again, thank you for your valuable feedback and we hope to welcome you and your family back in the not too distant future. Kind regards, AUBREY TOLENTINO-ADA DIRECTOR OF ROOMS Fairmont Makati 1 Raffles Drive Makati Avenue, Makati City Philippines, 1224 T + 63 2 … M + 63… 3065 F + 63 2 … au… fairmont.com

Business T. Business - 28/07/2018 AccorHotels certified review
« Outstanding service as usual, but facility issue keeps it from being top tier. »

I can't express enough how terribly low the water pressure for the shower was in my room - when staying for business, I need to get ready quickly in the mornings and having low water pressure takes that much longer rinsing off, in addition to not having a sense of feeling more refreshed from stronger water pressure. Also, one of the sinks in my bathroom only had hot water, no cold water, but it was a minor inconvenience since the second sink was working fine.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Business T., Thank you very much for taking time to complete our survey following your recent stay. Likewise, we appreciate you sharing your experience with regards to our bathroom fixtures, and allowing us a chance to check and rectify the concerns as we understand how important it is for a hotel to provide our guests with an efficient bathroom experience. We very much value feedback both negative and positive as they greatly help us in our endeavor continuously to improve our services and facilities. Once again, thank you for sharing your experience and we hope you will accord us the pleasure of welcoming you again to the Raffles Makati. Sincerely, Regina Barra Duty Manager - Front Office

Vina Solo - 28/07/2018 AccorHotels certified review
« extremely satisfied »

relaxing

Our hotel has responded to the review
Our hotel has responded to the review

Dear Vina, Thank you for taking valuable time to complete our survey following your recent visit. We are pleased to know that you had a relaxing stay. At the same time, we wish to thank you for providing us constructive feedback relating to our check-in efficiency and staff friendliness. Such will greatly help us in our endeavor to continuously improve the quality of our services. We hope to have the pleasure of welcoming you back to the Raffles Makati. Sincerely, Regina Barra Duty Manager - Front Office

Lwando Families - 23/07/2018 AccorHotels certified review
« Luxury, sophisticated and attention to detail »

Our daughter described it as the best hotel she’s ever stayed at.

Cone S. Business - 23/07/2018 AccorHotels certified review
« Perfect Stay at the Raffles »

Short one night stops in Manila, thrice stayed at the Raffles in a span of 8 days. Hassle free, best food choices and extremely hospitable personnel.

Anonymous Business - 22/07/2018 AccorHotels certified review
« Awesome »

The staff and facilities were incredible

Lc Couples - 22/07/2018 AccorHotels certified review
« What a Wonderful Stay »

it was like a home away from home. The room was clean and comfortable, the service with just exceptional. We cannot thank you enough for such an enjoyable stay.

Ryan F. C. C. Business - 17/07/2018 AccorHotels certified review
« Great Staff & an excellent hotel »

Raffles Makati is the BEST 5 star Hotel in Makati. The hotel staff are the #1 asset of this hotel. Allen Santiago, Alyanna Marco, Ricky, and Mayumi Hayakawa-Marcelo have excellent customer service skills. I will hire any of the staff to work for my corporation in C.. The hotel facilities are comparable to any luxury hotels in Europe or America. The hotel management team does a good job in training, motivating, and inspiring the staff. I have stayed at other 5 star hotels in Makati and none can compete with Raffles Makati.

Sam (. D. Solo - 11/07/2018 AccorHotels certified review
« My favourite Hotel in Makati! Truly home away from home. »

My stay in Raffles couldn't have been better. All members of staff are professional, friendly, accommodating and provide a personalised service. The rooms and facilities are great!

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mr. Sargon D., Thank you very much for taking valuable time to share your experience through our survey. We are truly delighted to hear that you enjoyed your room and our facilities here at the Raffles Makati. Your feedback is greatly appreciated. I will be happy to share them with the team as this will inspire us to continue in our efforts to maintain our quality of service and ensure our valued guests will have a memorable stay. We look forward to the pleasure of welcoming you back in the near future. Sincerely, Regina Barra Duty Manager - Front Office

Gillian H. Business - 10/07/2018 AccorHotels certified review
« A very high standard »

Enjoyed a very high standard of stay at Raffles Makati. Everything in the room was perfectly appointed, the staff and service was great and most importantly the wifi was amazing. I especially enjoyed the mango juice supplied in the fridge A couple of suggestions for improvement: - provide a desk area where people can work. Or at least a table near a power socket. I had to stretch my power cable across the room to the dining room table which wasn't great - be more clear about what constitutes a 'local' call. I was surprised at how much my phone call to a local mobile phone cost. Although it was in the Makati area it still counted as a non-local call. Had I known the charges I would have made a different decision.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Ms. Gillian H, Thank you for taking valuable time to share with us your detailed review of our hotel following your recent visit. We appreciate your helpful feedback with regards to the accessibility of power sockets especially for the convenience of our business travelers and charges for phone calls. We are delighted that despite this, you had a wonderful stay. We hope to welcome you back to the hotel in the not-too-distant future. Sincerely, Regina Barra Duty Manager - Front Office

Omer Z. Business - 10/07/2018 AccorHotels certified review
« Excellence personified! »

From check-in till check-out, everything was amazing. I think the level of service provided throughout my stay has spoiled me for my future stays. From the front desk to the wait staff, everyone was extremely polite and helpful and always made me feel welcomed. Housekeeping was particularly exceptional in ensuring that my room always looked spick and span and that was despite it being a smoking room - and I smoked a lot! I would recommend Raffles to anyone and everyone!

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mr. Omer Z., We are very much delighted to hear that you enjoyed your stay at the Raffles Makati during your recent visit. It is always reassuring to know that our service was superbly delivered and that our restaurant and housekeeping colleagues took great care of you while in residence. Your valuable feedback is greatly appreciated, and this will truly inspire us in our endeavor to maintain the quality of service Raffles Hotels are known for. We hope to have the pleasure of welcoming you again should your travel plans bring you back to Manila. Sincerely, Regina Barra Duty Manager - Front Office

Jenny G. Families - 10/07/2018 AccorHotels certified review

Wonderful family experience

Our hotel has responded to the review
Our hotel has responded to the review

Dear Ms. Jenny Lardizabal-G., It is wonderful to know that your family had a delightful stay at the Raffles Makati during your recent visit. We hope your next staycation will be as pleasant as the previous one. Sincerely, Regina Barra Duty Manager - Front Office

Annafel D. Families - 07/07/2018 AccorHotels certified review
« Excellent stay. »

From booking, checking in till check out, Raffles hotel staff has made our stay a pleasurable one. The welcome treat of fruits and sweets, birthday cake, the slippers for a child were all delightful and much appreciated. The junior suite is luxurious and comfortable in every way. Two nights went by so quickly. Breakfast at Mireo and Spectrum was first rate. The Raffles staff, their quality of service is faultless. The only thing that needs some improvement would be at the pool- couldn’t help but notice that the pool tiles need a little more scrubbing along where the water line is. Other than that, the pool area is lovely and relaxing, the pool guy attentive to everyone’s needs.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Ms. D., First of all, we wish to thank you for making Raffles Makati your home away from home during your recent visit. We appreciate your time to complete our survey following your stay with us. It is always reassuring to hear that our service was superbly delivered. Thank you for sharing your recent experience with us. It will be my pleasure to share your kind compliments with the team as these will certainly inspire and encourage our colleagues as we strive to deliver the highest standards of service. On the other hand, thank you for your comment relating to the pool. We have raised this to the Spa and Fitness team for the necessary action. We truly look forward to the opportunity of welcoming you again. Sincerely, Regina Barra Duty Manager - Front Office

Very S. U. T. Families - 04/07/2018 AccorHotels certified review
« Exceeds the highest standards of hospitality. »

Extremely cooperative and friendly staff without exception. Special thanks to Carl for helping our family find last minute items we needed in Makati. Went well beyond any expected level of service. We will certainly look forward to enjoying the Raffles experience again in our future travels.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mr. T., Thank you very much for your kind comments following your recent stay at the Raffles Makati. We are delighted to hear that our service was superbly delivered by Butler Carl. This feedback will definitely serve as an inspiration to the team in our endeavor to continue being an oasis while providing emotional luxury for our valued guests. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Regina Barra Duty Manager - Front Office

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