Hotel - Raffles Makati
Raffles	 Hotel Raffles	 Hotel

Raffles Makati

4.8/5 759 reviews
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  • The hotel has wifi WIFI/Internet Access
  • The hotel serves breakfast Breakfast
  • The hotel has a bar Bar
  • The hotel has a parking Parking
  • The hotel has a restaurant Restaurant
  • The hotel has air conditioning in rooms Air Conditioning
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Services in the hotel and nearby

Check-in from 14h00
Check out up to 12h00

Services and practical information

Paying
  • WIFI/Internet Access
    • WIFI at the hotel
    • WIFI in your room
  • Parking
    • Private indoor parking
    • Private outdoor parking (Paying)
    • Valet parking
    • Well-lit parking
  • Accessibility for people with reduced mobility
    • Reduced mobility rooms
    • Wheelchair access
    • Reduced mobility facilities
    • Accessible bathroom
  • Babysitting on request
  • Air conditioned
    • Air conditioning
    • Automatic air control
    • Air Conditioning
  • Languages spoken at the hotel
    • English
    • French
    • Japanese
  • Dry cleaning / Ironing
  • Boutiques/shopping
    • Cash machine (Paying)
    • Currency exchange
    • Beauty salon (Paying)
  • Porter
  • Concierge

Leisure and activities

  • Swimming pool
    • Pool
    • Outdoor unheated pool
  • Fitness centre
  • Well-being
    • Massage (Paying)
    • Sauna (Paying)
  • Babysitting on request
  • Golf  (Nearby)

Catering

  • Breakfast included in the price
  • 3 restaurant(s)
  • 1 bar(s)
  • Room service
    • Hot meals
    • Cold snacks

Business services

  • 9 meeting room(s)
  • Conventions hotel
  • Business center with support staff
  • Copy/print service available
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Hotel location

Our rooms

Contemporary design carefully incorporated with rich details reflective of the Filipino culture and colonial past characterize each well-appointed suite, with high-ceiling windows framed on wooden louvers commanding an impressive view of the city.

  • 155 rooms
  • 2 rooms for people with reduced mobility
  • 2 connecting rooms
    • 220/240 V AC
    • Air conditioning
    • Emergency exit map
    • Automatic air control
    • Safe deposit box in room
    • Bathroom doors 32 inches wide
    • WIFI in your room
    • Satellite/cable colour TV
    • Iron in room
    • Hair dryer in bathroom
    • Sprinkler in room
    • Keycard-operated door locks
    • Audible smoke alarms in rooms
    • Deadbolts and/or locks in rooms
    • Security peephole
    • Emergency info in rooms
    • Alarm clock
    • Operator wake up call
Our rooms fittings

Our restaurants and bars

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Your meetings and events

4.8/5 AccorHotels Rating 759 reviews

Our guest reviews for Raffles Makati

100% genuine reviews from our guests

Find out more
Ni… Business - 08/10/2018 AccorHotels certified review
« Personalized service »

The sole criticism I have is the opening of the shower door - it currently opens "out" to the sink area. having the door open "out" instead towards the bath tub will allow a more unobstructed exit

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mr. L., Good day and trust all is well. We are in receipt of your feedback and we thank you for taking the time to complete our survey. We are delighted that you have had a pleasant stay and most of our services are according to your satisfaction. As we take pride in providing the highest standard of service, It is always pleasing to received positive ratings from our valued guest. Moreover, we have acknowledge your feedback regarding the design of our shower room/ bathroom, rest assured this will be considered in our future renovation. Thank you once again for sharing your experience and we hope your next visit will be as pleasant as the previous one. Should we be of any assistance, please do not hesitate to let us know. We greatly look forward to welcome you back in Fairmont Makati. With Kind Regards, Love Olivo Guest Experience Manager Raffles and Fairmont Makati

Aurora Couples - 08/10/2018 AccorHotels certified review

An experience that makes me want to to travel to places where there’s Raffles.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Ms. T., Good day and trust all is well. We are in receipt of your feedback and we thank you for taking the time to complete our survey. We are delighted that you have had a pleasant stay and most of our services are according to your satisfaction. As we take pride in providing the highest standard of service, It is always pleasing to received positive ratings from our valued guest. Rest assured this will be shared to the team accordingly. Thank you once again for sharing your experience and we hope your next visit will be as pleasant as the previous one. Should we be of any assistance, please do not hesitate to let us know. We greatly look forward to welcome you back in Raffles Makati. With Kind Regards, Love Olivo Guest Experience Manager Raffles & Fairmont Makati

Chiranjit G. Business - 07/10/2018 AccorHotels certified review
« very luxurious »

Staff was very friendly and helpful

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mr. G., Good day and trust all is well. We are in receipt of your feedback and we thank you for taking the time to complete our survey. We are delighted that you have had a pleasant stay and most of our services are according to your satisfaction. As we take pride in providing the highest standard of service, It is always pleasing to received positive ratings from our valued guest. Rest assured this will be shared to the team accordingly. Thank you once again for sharing your experience and we hope your next visit will be as pleasant as the previous one. Should we be of any assistance, please do not hesitate to let us know. We greatly look forward to welcome you back in Fairmont Makati. With Kind Regards, Love Olivo Guest Experience Manager Raffles and Fairmont Makati

Fnt Families - 05/10/2018 AccorHotels certified review
« Excellent stay mostly »

Excellent service, great food and drink, luxury and comfort.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mr. T., Good day and trust all is well. We are in receipt of your feedback and we thank you for taking the time to complete our survey. We are delighted that you have had a pleasant stay and most of our services are according to your satisfaction. As we take pride in providing the highest standard of service, It is always pleasing to received positive ratings from our valued guest. Rest assured this will be shared to the team accordingly. Thank you once again for sharing your experience and we hope your next visit will be as pleasant as the previous one. Should we be of any assistance, please do not hesitate to let us know. We greatly look forward to welcome you back in Fairmont Makati. With Kind Regards, Love Olivo Guest Experience Manager Raffles and Fairmont Makati

Cristina L. Couples - 05/10/2018 AccorHotels certified review
« Luxury at its finest! Amazing service and stunning suite! »

Went on a babymoon at Raffles and the suite is perhaps the best we had the pleasure of staying in. But the amazing room is just the tip of the iceberg. The service is amazing! We loved the persobal touches like handwritten notes, little cake treats here and there, and of course, the friendly and helpful staff members. Shout out to Alyanna, Bradley, and Carl for the fabulous service. Feeling namin nililigawan kami sa lambing ng service eh!

Anonymous Families - 02/10/2018 AccorHotels certified review
« Feels Great! »

The staff is very friendly and accommodation. The check in process was very professional and great. thank you to our butler David and Cyril from the front desk. Housekeeping is simply fantastic. it is very nice to addressed by my last name at Spectrum. Perfect Stay!! Thank you

Kelly K. Families - 26/09/2018 AccorHotels certified review
« Best staycation »

Staff were very friendly and accomodating. Room was very clean and modern.

Our hotel has responded to the review
Our hotel has responded to the review

Dear CKK, We very much appreciate your comments regarding your stay at the Raffles Makati. While we serve with pleasure, your kindness is greatly appreciated. I shall share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our colleagues as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Myra Jean Bass Front Office Manager

Maria C. D. V. Families - 25/09/2018 AccorHotels certified review
« Staycation at it’s finest! »

We’re welcomed very nicely. The staff are all friendly and accommodating. The ambience of the hotel makes you feel at home and relaxing. Overall stay is very satisfying and enjoyable.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Ms. D., Good day and trust all is well. We are in receipt of your feedback and we thank you for taking the time to complete our survey. We are delighted that you have had a pleasant stay and most of our services are according to your satisfaction. As we take pride in providing the highest standard of service, It is always pleasing to received positive ratings from our valued guest. Rest assured this will be shared to the team accordingly. Once again, thank you for sharing your experience and we hope your next visit will be as pleasant as the previous one. Should we be of any assistance, please do not hesitate to let us know. We greatly look forward to welcome you back in Fairmont Makati. With Kind Regards, Love Olivo Guest Experience Manager

Peter S. V. Business - 25/09/2018 AccorHotels certified review
« Fantastic service »

I'm very excited about the service at Raffles incl. the great luxury which you hotel provides. will for sure recommend Raffles to friends.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mr. v., Good day and hope all is well. We are in receipt of your feedback and we thank you for taking the time to complete our survey. We are delighted that you have had a pleasant stay and most of our services are according to your satisfaction. As we take pride in providing the highest standard of service, It is always pleasing to received positive ratings from our valued guest. Moreover, we have acknowledge that your rated us low on our Loyalty Program, Accor Le Club Hotels, would you please be so kind to let us know of the specifics so we can address them accordingly? Once again, thank you for sharing your experience and we hope your next visit will be as pleasant as the previous one. In the meantime, should we be of any assistance, please do not hesitate to let us know. We greatly look forward to welcome you back in Fairmont Makati. With Kind Regards, Love Olivo Guest Experience Manager

Drew Families - 20/09/2018 AccorHotels certified review
« I will keep coming back! »

Raffles Makati truly lived up to the Raffles brand! Room was stunningly enormous. Amenities are top-notch. Service is beyond what is expected. With 32 suite rooms, there is no other hotel that can guarantee complete privacy except for Raffles Makati!

Our hotel has responded to the review
Our hotel has responded to the review

Dear D, We very much appreciate your comments regarding your stay at the Raffles Makati. While we serve with pleasure, your kindness is greatly appreciated. I shall share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our colleagues as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Myra Jean Bass Front Office Manager

Michael T. Families - 18/09/2018 AccorHotels certified review
« The Best »

Raffles Makati is the best hotel in Manila. Not much needs to be said. Service here is absolutely the best. Nothing else comes close in my opinion. Keep up the good work and I look forward to my next stay.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Michael T., We very much appreciate your comments regarding your stay at the Raffles Makati. It is always a pleasure to receive positive feedback. I will be happy to share your comments with our team as this feedback will serve as an encouragement to all of our staff as we strive to continuously meet, if not exceed, our guests' expectations. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Regina Barra Duty Manager - Front Office

Kristine F. Couples - 17/09/2018 AccorHotels certified review
« We had an amazing weekend in Raffles Makati. »

My husband and I planned to celebrate our 6th wedding anniversary at Raffles Makati. It’s my hudband’s personal choice because he also had good experience in Raffles Singapore when he had a business trip. The butler service is really good. I remembered how Nante the butler helped us checked in. They sent some wine with a Happy Anniversary cake to our room when we checked in and we truly love it! The Mireio restaurant also gave us a surprise chocolate cake while we are having our dinner. Over all, We had an amazing weekend and we enjoyed the quality time we planned to have. Special thanks to the staff/room service for sending us some ginger tea to make hubby feel better because he wasn’t feeling well on our second day in raffles. We truly appreciate it. We will surely go back again on our next weekend getaway. ❤️

Our hotel has responded to the review
Our hotel has responded to the review

Dear Kristine F., Thank you for making the Raffles Makati your home away from home during your recent visit. We appreciate you taking valuable time to share with us your experience and provide a positive review of the hotel. We are delighted that you have chosen us to be part of an important milestone and we truly look forward to celebrating more with you, in the future. We have passed on your kind words to Nante and the rest of the Raffles team, who will surely take this as inspiration as we continue to strive to ensure our guests have memorable and meaningful stays at the Raffles. Sincerely, Regina Barra Duty Manager - Front Office

Tania Couples - 13/09/2018 AccorHotels certified review
« Wouldn’t hesitate to stay again »

Cyril at reception and all staff were exceptional right down to the chirpy smiling face of Pamela our room attendant. Great ambience and service to match.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Tania, Thank you for taking time to complete our survey following your stay. It is always a pleasure and reassuring to receive positive feedback which we have shared with Cyril, Pamela and the rest of the Raffles team. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Regina Barra Duty Manager - Front Office

Yax C. Families - 09/09/2018 AccorHotels certified review
« Extended stay »

I requested for a suite with 2 queen beds when i booked but there wasn't an available room. When i checked in, i found out that they had given us an upgrade instead! We were so happy with the room they provided us so instead of just staying for one night, we extended our stay to two! :)

Our hotel has responded to the review
Our hotel has responded to the review

Dear Yax C., Thank you for your review of the Raffles Makati following your recent stay. We are delighted that your enjoyed your stay and we do hope your next visit will be as pleasant as the previous one. Sincerely, Regina Barra Duty Manager - Front Office

Connie Couples - 05/09/2018 AccorHotels certified review
« Living the life!!! »

We stayed for 4 nights and 5 days. Our stay was spectacular. It was indeed “living the life”. Service was excellent, room is spacious and tasteful, and the location is perfect. Thank you Raffles Makati for a great experience.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Connie, It is a pleasure to hear that you enjoyed your recent stay at the Raffles Makati. I will be happy to pass on your kind comments to the team as this will surely inspire them to continue on providing memorable experiences for our valued guests. We look forward to the opportunity of welcoming you again. Sincerely, Regina Barra Duty Manager - Front Office

Dl Families - 04/09/2018 AccorHotels certified review
« Excellent service and fantastic room. »

The room is very spacious and definitely love the high ceiling. Service is excellent, specially Irene at the front desk. Only downside for me was the room AC temperature control seems broken as lowering the thermostat doesn't seems to work. I had housekeeping checked and they themselves was unable to adjust the temperature, they suggested engineering but it was late already so didn't push through with it anymore. Love the afternoon tea at Writer's Bar.

Our hotel has responded to the review
Our hotel has responded to the review

Dear DL, Thank you for choosing Raffles for your recent stay in Makati. We very much appreciate the kind comments and will share your feedback with the team, especially Ms Irene. While we serve with pleasure, your kindness is greatly appreciated. Please allow me to express my sincere apologies on the discomfort and inconvenience of using the suite’s AC control. I have taken note of your concern and assure you that I have shared this with the Engineering Team. Thank you for bringing these important issues to our attention, as it is only through such constructive comments and observations that we are able to continually monitor and so improve the services we provide. We look forward to welcoming you again to the Raffles Makati in the near future. Sincerely, Myra Jean Bass Front Office Manager

Andy G. Couples - 31/08/2018 AccorHotels certified review
« Faultless service, beautiful accommodations, delicious cuisine. »

Raffles Makati does an excellent job of bringing the spirit of Singapore's iconic hotel to Manila. It's a pleasure to step from the hot, crowded streets of Makati into the cool serenity of Raffles and its countless amenities.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Andy G, First of all, we wish to thank you for making Raffles Makati your home away from home during your journey to the Philippines. We appreciate your time to share your wonderful experience and for completing our survey following your stay with us. We hope your next visit will be as pleasant as the previous one. Sincerely, Regina Barra Duty Manager - Front Office

Alvin D. S. Families - 31/08/2018 AccorHotels certified review
« Almost perfect »

I had a great time with my stay at raffles makati last weekend. My kids enjoyed as well specially the swimming pool. Would have been perfect except that our a/c in the room was not working properly during the first night of our stay. In fairness, front desk offered to change the room but with the kids in bed trying to sleep already. Plus, the difficulty in packing and unpacking, we decided to stick it out. Fortunately, when we got back in our room the next afternoon, it was fix already.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Alvin Dy s., We very much appreciate your comments regarding your stay at the Raffles Makati and for taking valuable time to complete our survey. We are delighted to hear that, despite the challenge with the aircon in the suite, you and your family had a wonderful time staying at the Raffles. We likewise wish to thank you for bringing the aircon concern to our attention and allow us to look into it further. Thank you again for sharing your experience, and we hope to have the opportunity of welcoming your family back in the near future. Sincerely, Regina Barra Duty Manager - Front Office

Saoud A. M. Solo - 30/08/2018 AccorHotels certified review
« Excellent »

It was more than I expected, excellent service, excellent and helpful staff, excellent location

Our hotel has responded to the review
Our hotel has responded to the review

Dear Saoud A., We very much appreciate your comments regarding your stay at the Raffles Makati. Thank you for sharing your dining experience as well. It is always a pleasure to receive both positive and constructive feedback. This will greatly help us in our endeavor to continuously improve our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Regina Barra Duty Manager - Front Office

Anonymous Families - 30/08/2018 AccorHotels certified review
« Everything was worth it. »

Kathrine, your receptionist was very pleasant and accommodating. Room was superb! Food in Spectrum was great and had wide variety. Hightea time was satisfying and it was great to know its part of our room package. All the staff, from the guards to housekeeping were very welcoming and nice...

Our hotel has responded to the review
Our hotel has responded to the review

Dear Guest, It is always a pleasure to receive positive feedback. I will be delighted to share your kind comments to Kathrine and the rest of the Raffles team, as I am sure that this will serve as an encouragement to all of our colleagues as we strive to continuously meet, if not exceed, the expectations of our valued guests. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Regina Barra Duty Manager - Front Office

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