Raffles Singapore (Re-opening August 2019) 5 stars

TripAdvisor rating 4.5/5 4,358 reviews
Raffles Singapore (Re-opening August 2019)
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Hotel extras

  • Newly Restored and Re-opening in August 2019, Singapore's iconic heritage hotel

  • Situated in the heart of the city, walking distance to Marina Bay, City Hall, Chinatown, etc

  • All-suite accommodation with 24-hr Raffles Butler Service

  • 10 new restaurants & bars with celebrity chef concepts

  • Home of the original Singapore Sling

Services in the hotel and nearby

Check-in from 14h00

Check out up to 12h00

Paying

Services and practical information
  • WIFI/Internet Access
  • Parking
  • Babysitting on request
  • Air conditioned
  • Languages spoken at the hotel
  • Dry cleaning / Ironing
  • Porter
Leisure and activities
  • Outdoor unheated pool
  • Fitness centre
  • Well-being
  • Babysitting on request
  • Tennis
  • Squash court (Nearby)
Catering
Business services
  • Conventions hotel

Hotel location

Raffles Singapore (Re-opening August 2019)

1 Beach Road
189673
singapore
singapore

Tel: +6563371886

Fax: (+65)63397650

Contact email

Check-in from 14h00

Check out up to 12h00

  • By plane

    SINGAPORE CHANGI INTL APT At 18km / 11.18 miles

GPS :1.294, 103.855

Currently, close to our hotel

Raffles Hotel, visit

From 01/01/2018 to 31/12/2019

At 143 m

Singapore Art Museum, visit

From 01/01/2018 to 31/12/2019

At 496 m

Law of the Land, exhibition

From 19/10/2016 to 18/10/2021

At 630 m

Peranakan Museum, visit

From 01/01/2018 to 31/12/2019

At 644 m

Formula 1 2019 "Singapore Airlines" Singapore Grand Prix

From 22/09/2019 to 22/09/2019

At 663 m

Singapore Philatelic Museum

From 01/01/2018 to 31/12/2019

At 709 m

National Museum of Singapore, visit

From 01/01/2018 to 31/12/2019

At 793 m

Singapore Flyer, visit

From 01/01/2018 to 31/12/2019

At 989 m

Orchard Road, visit

From 01/01/2018 to 31/12/2019

At 2.1 km

East Coast Park, walk

From 01/01/2018 to 31/12/2019

At 10 km

Our accommodations

Each of the typical suites is divided into four rooms: a parlour and dining area leads through to the bedroom and beyond to a dressing room and ensuite bathroom. Natural sunlight filters in through the verandah windows. All windows can be opened to let fresh air into the room.

Studio Suite King

  • Max. number of persons: ‌2
  • Area: From 45
  • Wireless internet in your room
  • High speed internet
  • Bathrobe
  • Slippers
  • Pillow Menu(...)

State Room Suite King

  • Max. number of persons: ‌3
  • Area: From 67
  • Wireless internet in your room
  • High speed internet
  • Bathrobe
  • Slippers
  • Pillow Menu(...)

Courtyard Suite King

  • Max. number of persons: ‌3
  • Area: From 58
  • Wireless internet in your room
  • High speed internet
  • Bathrobe
  • Slippers
  • Pillow Menu(...)

Palm Court Suite King

  • Max. number of persons: ‌3
  • Area: From 70
  • Wireless internet in your room
  • High speed internet
  • Bathrobe
  • Slippers
  • Pillow Menu(...)

Personality Suite King

  • Max. number of persons: ‌3
  • Area: From 58
  • Wireless internet in your room
  • High speed internet
  • Bathrobe
  • Slippers
  • Pillow Menu(...)

1 Bedroom Residence King

  • Max. number of persons: ‌3
  • Area: From 120
  • Wireless internet in your room
  • High speed internet
  • Bathrobe
  • Slippers
  • Pillow Menu(...)

Promenade Suite King

  • Max. number of persons: ‌3
  • Area: From 85
  • Most of the accommodation: Corner Room *

* Subject to availability

  • Wireless internet in your room
  • High speed internet
  • Bathrobe
  • Slippers
  • Nespresso machine(...)

1 Bed Grand Hotel King

  • Max. number of persons: ‌3
  • Area: From 105
  • Most of the accommodation: Balcony *

* Subject to availability

  • Wireless internet in your room
  • High speed internet
  • Bathrobe
  • Slippers
  • Pillow Menu(...)

1 Bed Presidential King

  • Max. number of persons: ‌3
  • Area: From 190
  • Most of the accommodation: Balcony *

* Subject to availability

  • Wireless internet in your room
  • High speed internet
  • Bathrobe
  • Slippers
  • Pillow Menu(...)

Studio Suite 2 Doubles

  • Max. number of persons: ‌4
  • Area: From 45
  • Wireless internet in your room
  • High speed internet
  • Bathrobe
  • Slippers
  • Pillow Menu(...)

State Room Suite 2 Doubles

  • Max. number of persons: ‌4
  • Area: From 67
  • Wireless internet in your room
  • High speed internet
  • Bathrobe
  • Slippers
  • Pillow Menu(...)

Courtyard Suite 2 Doubles

  • Max. number of persons: ‌4
  • Area: From 58
  • Wireless internet in your room
  • High speed internet
  • Bathrobe
  • Slippers
  • Nespresso machine(...)

Palm Court Suite 2 Doubles

  • Max. number of persons: ‌4
  • Area: From 70
  • Wireless internet in your room
  • High speed internet
  • Bathrobe
  • Slippers
  • Pillow Menu(...)

Personality Suite 2 Doubles

  • Max. number of persons: ‌4
  • Area: From 58
  • Wireless internet in your room
  • High speed internet
  • Bathrobe
  • Slippers
  • Pillow Menu(...)

2 Bedroom Residence 2 King

  • Max. number of persons: ‌6
  • Area: From 120
  • Wireless internet in your room
  • High speed internet
  • Bathrobe
  • Slippers
  • Pillow Menu(...)

2 Bed Grand Hotel 2 King

  • Max. number of persons: ‌6
  • Area: From 150
  • Most of the accommodation: Balcony *

* Subject to availability

  • Wireless internet in your room
  • High speed internet
  • Bathrobe
  • Slippers
  • Nespresso machine(...)

2 Bed Grand Hotel 1 King 2 Doubles

  • Max. number of persons: ‌6
  • Area: From 150
  • Most of the accommodation: Balcony *

* Subject to availability

  • Wireless internet in your room
  • High speed internet
  • Bathrobe
  • Slippers
  • Nespresso machine(...)

2 Bed Presidential 2 King

  • Max. number of persons: ‌6
  • Area: From 260
  • Most of the accommodation: Balcony *

* Subject to availability

  • Wireless internet in your room
  • High speed internet
  • Bathrobe
  • Slippers
  • Pillow Menu(...)

Our guest reviews for
Raffles Singapore (Re-opening August 2019)

100% genuine reviews from our guests

Find out more

AccorHotels Rating 4.8/5

1,469 reviews

tripadvisor tripadvisor

TripAdvisor Rating 4.5/5

4,358 reviews

TripAdvisor Certificate of Excellence
Certificate of excellence 2019

Everything was great, Butler, room, and breakfast

Customer review rating 4.8/5

Anonymous Couples - 09/06/2019 AccorHotels certified review

We loved it. No improvement necessary or possible.

Superb

Customer review rating 4.8/5

Virginia Families - 03/01/2018 AccorHotels certified review

Staying at Raffles felt like coming home. Our room was beautiful and the staff were ever attentive but never intrusive.

Satisfied as you had notified the agent of the alteration work.

Customer review rating 4.8/5

Alan B. Families - 28/12/2017 AccorHotels certified review

Very pleased with the service of the management team, and the trip which was organised for us with car and guide. Our room allocation was extremely good, service in the room excellent. Only criticism was the food on our final night. The selection for eating was very limited, most of what was on the menu was actually not available, due to the imminent closure. Eating in the long-bar was not a great experience. We felt very welcome and were made to feel like our business mattered. thank you

Stayed just before the complete closure for the refurbishment

Customer review rating 4.8/5

Patrick B. Couples - 20/12/2017 AccorHotels certified review

Debated whether to stay in Raffles as we knew the hotel was only partially open. However we were persuaded to book by a much cheaper rate than we paid last year when the hotel was fully open. Certainly a lessor experience but the suite was all we expected and love and the fewer staff were all excellent and ever helpful. Looking forward to coming in 2018 to see the full glory of the refurbishment - hope we can still afford it!

Dear Mr. B., I trust you had a safe and pleasant journey back home following your recent visit. Thank you very much for residing with us recently and for taking the time to complete our guest satisfaction survey. The team and I are very pleased to learn that you enjoyed your time with us and we are now looking forward to welcoming you back. Your kind words, ratings and feedback have been shared with the hotel teams and everybody was most grateful to hear your comments. Mr. B., thank you once again for your feedback. Should there be anything that I may assist you with further at this moment, please do not hesitate to contact me directly. We hope to have the pleasure to welcoming you back home in near the future. Kind regards, Massimo Moreschini Executive Assistant Manager, Rooms Raffles Singapore, 1 Beach Road Singapore 189673, Singapore T +6… F +6… E Ma… raffles.com/Singapore

Lovely staff and homely atmosphere.

Customer review rating 4.8/5

Jackie T. Couples - 16/12/2017 AccorHotels certified review

We throughly enjoyed our stay. The staff were very friendly and helpful. Great food and homely feel. Would have given a 10 but for the renovations going on at the time, which meant much of the hotel was closed off. Though it might have been a less homely feel if it had been fully open.

Dear Ms. T., I trust you had a safe and pleasant journey back home following your recent visit. Thank you very much for residing with us recently and for taking the time to complete our guest satisfaction survey. The team and I are very pleased to learn that you enjoyed your time with us and we are now looking forward to welcoming you back. Your ratings and feedback have been shared with the hotel teams and everybody was most grateful to hear your comments. Ms. T., thank you once again for your feedback. Should there be anything that I may assist you with further at this moment, please do not hesitate to contact me directly. We hope to have the pleasure to welcoming you back home in near the future. Kind regards, Massimo Moreschini Executive Assistant Manager, Rooms Raffles Singapore, 1 Beach Road Singapore 189673, Singapore T +6… F +6… E Ma… raffles.com/Singapore

Under Unexpected Refurbishment but compensated by Excellent Service

Customer review rating 4.8/5

Adrian K. Couples - 15/12/2017 AccorHotels certified review

We arrived to the surprise and disappointment that most of the hotel was cordoned off awaiting imminent refurbishment, shutting down the day after we left. As such the pool/spa, Long Bar and gardens - all features we had been looking forward to enjoying in our first stay at Raffles, were unavailable. However the staff were very understanding and did their best to make up for it, offering complementary breakfast during our stay and allowing us to keep the room on our last day with a late flight. We hope the refurbishment doesn't change the historic character of the hotel too much

Dear Mr. K., I trust you had a safe and pleasant journey back home following your recent visit. Thank you very much for residing with us recently and for taking the time to complete our guest satisfaction survey. The team and I are very pleased to learn that you enjoyed your time with us and we are now looking forward to welcoming you back. Your ratings and feedback have been shared with the hotel teams and everybody was most grateful to hear your comments. Mr. K., thank you once again for your feedback. Should there be anything that I may assist you with further at this moment, please do not hesitate to contact me directly. We hope to have the pleasure to welcoming you back home in near the future. Kind regards, Massimo Moreschini Executive Assistant Manager, Rooms Raffles Singapore, 1 Beach Road Singapore 189673, Singapore T +6… F +6… E Ma… raffles.com/Singapore

OLD IS GOLD

Customer review rating 4.8/5

Nita B. Couples - 13/12/2017 AccorHotels certified review

It reminded me of colonial stuff which was just as I hoped it would, so a great success.

Dear Ms. B., I trust you had a safe and pleasant journey back home following your recent visit. Thank you very much for residing with us recently and for taking the time to complete our guest satisfaction survey. The team and I are very pleased to learn that you enjoyed your time with us and we are now looking forward to welcoming you back. Your kind words, ratings and feedback have been shared with the hotel teams and everybody was most grateful to hear your comments. Ms. B., thank you once again for your feedback. Should there be anything that I may assist you with further at this moment, please do not hesitate to contact me directly. We hope to have the pleasure to welcoming you back home in near the future. Kind regards, Massimo Moreschini Executive Assistant Manager, Rooms Raffles Singapore, 1 Beach Road Singapore 189673, Singapore T +6… F +6… E Ma… raffles.com/Singapore

RELAXING

Customer review rating 4.8/5

Daryl G. G. Couples - 12/12/2017 AccorHotels certified review

Lovely staff, very enjoyable stay,

Dear Mr. G., I trust you had a safe and pleasant journey back home following your recent visit. Thank you very much for residing with us recently and for taking the time to complete our guest satisfaction survey. The team and I are very pleased to learn that you enjoyed your time with us and we are now looking forward to welcoming you back. Your kind words, ratings and feedback have been shared with the hotel teams and everybody was most grateful to hear your comments. Mr. G., thank you once again for your feedback. Should there be anything that I may assist you with further at this moment, please do not hesitate to contact me directly. We hope to have the pleasure to welcoming you back home in near the future. Kind regards, Massimo Moreschini Executive Assistant Manager, Rooms Raffles Singapore, 1 Beach Road Singapore 189673, Singapore T +6… F +6… E Ma… raffles.com/Singapore

Unobtrusive and attentive service that is unparalleled.

Customer review rating 4.8/5

Dr K. R. Couples - 08/12/2017 AccorHotels certified review

The staff at the Raffles Hotel Singapore are superb. They make the hotel what it is, and Noeleen and I sincerely hope that this will continue once the renovations are completed. We hope to see all of the old hands back at their posts in due course.

Dear Mr. R., I trust you had a safe and pleasant journey back home following your recent visit. Thank you very much for residing with us recently and for taking the time to complete our guest satisfaction survey. The team and I are very pleased to learn that you enjoyed your time with us and we are now looking forward to welcoming you back. Your kind words, ratings and feedback have been shared with the hotel teams and everybody was most grateful to hear your comments. Mr. R., thank you once again for your feedback. Should there be anything that I may assist you with further at this moment, please do not hesitate to contact me directly. We hope to have the pleasure to welcoming you back home in near the future. Kind regards, Massimo Moreschini Executive Assistant Manager, Rooms Raffles Singapore, 1 Beach Road Singapore 189673, Singapore T +6… F +6… E Ma… raffles.com/Singapore

A historic property but a disapointing stay

Customer review rating 4.8/5

Trevor T. Business - 08/12/2017 AccorHotels certified review

I wish I had known the hotel was partially closed. Our room was tired. The service and amenities were not to the level I expected.

Dear Mr. T., I trust you had a safe and pleasant journey back home following your recent visit. Thank you very much for residing with us recently and for taking the time to complete our guest satisfaction survey. The team and I are disappointed to learn that your recent stay fell short of your expectations and that you experienced shortcomings in our amenities and level of service. Please rest assured that your feedback has been shared with the team who was appreciative to hear from your comments and concerns. In addition we take note of your comments made in regards to the restoration works which scope was not made more clear to you at the time of booking by your travel agency. Please accept our sincere apologies for what transpired. Raffles Hotel Singapore has played an integral role in the history of modern Singapore since 1887 for more than one hundred years with our last refurbishment dated back to 1991; it is now time to give the Grand Dame a well-deserved restoration and I truly hope we will have the pleasure to welcome you back after the reopening so to that you may enjoy the full experience. Mr. T., thank you once again for your feedback. Should there be anything that I may assist you with further at this moment, please do not hesitate to contact me directly. We hope to have the pleasure to welcoming you back home in near the future. Kind regards, Massimo Moreschini Executive Assistant Manager, Rooms Raffles Singapore, 1 Beach Road Singapore 189673, Singapore T +6… F +6… E Ma… raffles.com/Singapore
Customer review rating 4.8/5

Kevin P. Couples - 06/12/2017 AccorHotels certified review

Professionally executed.

Dear Mr. P., I trust you had a safe and pleasant journey back home following your recent visit. Thank you very much for residing with us recently and for taking the time to complete our guest satisfaction survey. The team and I are very pleased to learn that you enjoyed your time with us and we are now looking forward to welcoming you back. Your kind words, ratings and feedback have been shared with the hotel teams and everybody was most grateful to hear your comments. Mr. P., thank you once again for your feedback. Should there be anything that I may assist you with further at this moment, please do not hesitate to contact me directly. We hope to have the pleasure to welcoming you back home in near the future. Kind regards, Massimo Moreschini Executive Assistant Manager, Rooms Raffles Singapore, 1 Beach Road Singapore 189673, Singapore T +6… F +6… E Ma… raffles.com/Singapore

No pool, no amenities. Construction site.

Customer review rating 4.8/5

Pavo W. Business - 06/12/2017 AccorHotels certified review

I arrived to a construction site. No grand entrance. Nobody told me this was the case. I was told if I crossed the busy road I could use another hotel’s pool? I paid $2,000 for three nights. I want a total refund. Disgraceful. I have stayed at Raffles in the past but this was deceptive and dishonest.

Dear Mr. W., I trust you had a safe and pleasant journey back home following your recent visit. Thank you very much for residing with us and for taking the time to complete our guest satisfaction survey. The team and I are disappointed to learn that your recent stay fell short of your expectations. Please rest assured that your feedback has been shared with the team who was appreciative to hear from your comments and concerns. We take note of your comments made in regards to the restoration works which scope were not made more clear to you at the time of booking by your travel agent. Please accept our sincere apologies for what transpired but I wanted to assure you that the hotel restoration timeline had been shared with your travel agency as our intention was always to be open and transparent. Mr. W., while we do understand that the by you described experience has marred your overall perception of Raffles Hotel Singapore as a first class service provider, I do hope that you believe in our commitment for improvement. On your next visit to Singapore may I ask that you please permit us to welcome you back and for me to offer you two complimentary night stay with breakfast and airport roundtrip pick up and if you do so, that you will make your reservation through me so that I can personally oversee the arrangements. Thank you once again for your feedback. We truly hope to have the pleasure to welcoming you back home but for now, I wish you and your loved ones a Merry Christmas and a Happy New Year! Kind regards, Massimo Moreschini Executive Assistant Manager, Rooms Raffles Singapore, 1 Beach Road Singapore 189673, Singapore T +6… F +6… E Ma… raffles.com/Singapore

Great guest experience and made to feel special.

Customer review rating 4.8/5

Arthur R. Couples - 05/12/2017 AccorHotels certified review

From pre check in to leaving in the taxi every need was thought through. Your staff is extremely attentive and worked to make our stay one to remember

Dear Mr. R., I trust you had a safe and pleasant journey back home following your recent visit. Thank you very much for residing with us recently and for taking the time to complete our guest satisfaction survey. The team and I are very pleased to learn that you enjoyed your time with us and we are now looking forward to welcoming you back. Your kind words, ratings and feedback have been shared with the hotel teams and everybody was most grateful to hear your comments. Mr. R., thank you once again for your feedback. Should there be anything that I may assist you with further at this moment, please do not hesitate to contact me directly. We hope to have the pleasure to welcoming you back home in near the future. Kind regards, Massimo Moreschini Executive Assistant Manager, Rooms Raffles Singapore, 1 Beach Road Singapore 189673, Singapore T +6… F +6… E Ma… raffles.com/Singapore

Best in class

Customer review rating 4.8/5

Jacob Solo - 04/12/2017 AccorHotels certified review

Service was as attentive as it was consistent. Only two gripes was that the billard room allegedly was unable to take in reservation even for its hotel guests and that staff on shift at the reception during checkout were not as enthusiastic as the staff handling my check-ins. Seemed to be more intuitive with western guests.

Dear Mr. T., I trust you had a safe and pleasant journey back home following your recent visit. Thank you very much for residing with us recently and for taking the time to complete our guest satisfaction survey. The team and I are pleased to learn that you enjoyed your time with us overall and we are now looking forward to welcoming you back. Your ratings and feedback have been shared with the hotel teams and everybody was most grateful to hear your comments. Mr. T., thank you once again for your feedback. Should there be anything that I may assist you with further at this moment, please do not hesitate to contact me directly. We hope to have the pleasure to welcoming you back home in near the future. Kind regards, Massimo Moreschini Executive Assistant Manager, Rooms Raffles Singapore, 1 Beach Road Singapore 189673, Singapore T +6… F +6… E Ma… raffles.com/Singapore

Great Stay at Raffles

Customer review rating 4.8/5

William P. Business - 02/12/2017 AccorHotels certified review

Had a great stay, About 3 days on the way and another 3 days on return. Staff are very nice, friendly and remember your name. A nice touch. Nothing seems to much trouble.

Dear Mr. P., I trust you had a safe and pleasant journey back home following your recent visit. Thank you very much for residing with us recently and for taking the time to complete our guest satisfaction survey. The team and I are very pleased to learn that you enjoyed your time with us and we are now looking forward to welcoming you back. Your kind words, ratings and feedback have been shared with the hotel teams and everybody was most grateful to hear your comments. Mr. P., thank you once again for your feedback. Should there be anything that I may assist you with further at this moment, please do not hesitate to contact me directly. We hope to have the pleasure to welcoming you back home in near the future. Kind regards, Massimo Moreschini Executive Assistant Manager, Rooms Raffles Singapore, 1 Beach Road Singapore 189673, Singapore T +6… F +6… E Ma… raffles.com/Singapore

Perfection as always

Customer review rating 4.8/5

Jl Couples - 30/11/2017 AccorHotels certified review

We have stayed at Raffles a few times now and return whenever we are in Singapore as we can be assured of a perfect stay. We really appreciate the attention to detail, the level of service and consistently high standards. All the staff, whether greeting us on arrival, calling for taxis, cleaning the corridors, providing butler services, assisting with luggage, advising on things to do and making restaurant bookings, are so pleasant, helpful and polite, you make our stay feel special. And despite the extensive renovations taking place, there was no disruption to our stay. We appreciated the information about the changes before our arrival so we were prepared.

Dear Mr. L., I trust you had a safe and pleasant journey back home following your recent visit. Thank you very much for residing with us recently and for taking the time to complete our guest satisfaction survey. The team and I are very pleased to learn that you enjoyed your time with us and we are now looking forward to welcoming you back. Your kind words, ratings and feedback have been shared with the hotel teams and everybody was most grateful to hear your comments. Mr. L., thank you once again for your feedback. Should there be anything that I may assist you with further at this moment, please do not hesitate to contact me directly. We hope to have the pleasure to welcoming you back home in near the future. Kind regards, Massimo Moreschini Executive Assistant Manager, Rooms Raffles Singapore, 1 Beach Road Singapore 189673, Singapore T +6… F +6… E Ma… raffles.com/Singapore

Exceeded expectations

Customer review rating 4.8/5

Ben D. Families - 29/11/2017 AccorHotels certified review

The staff at the hotel were amazing from the moment I arrived to the moment I departed. Nothing was too much trouble and all the staff were extremely friendly. The hotel itself was great, although the hotel is currently in its final stages of restoration this did not affect our outstanding experience. I will will definitely stay in the hotel in the future.

Dear Mr. D., I trust you had a safe and pleasant journey back home following your recent visit. Thank you very much for residing with us recently and for taking the time to complete our guest satisfaction survey. The team and I are very pleased to learn that you enjoyed your time with us and we are now looking forward to welcoming you back. Your kind words, ratings and feedback have been shared with the hotel teams and everybody was most grateful to hear your comments. Mr. D., thank you once again for your feedback. Should there be anything that I may assist you with further at this moment, please do not hesitate to contact me directly. We hope to have the pleasure to welcoming you back home in near the future. Kind regards, Massimo Moreschini Executive Assistant Manager, Rooms Raffles Singapore, 1 Beach Road Singapore 189673, Singapore T +6… F +6… E Ma… raffles.com/Singapore
Customer review rating 4.8/5

Anonymous Families - 29/11/2017 AccorHotels certified review

Butler experience was incredible from helping us jump the line at the bar to making reservations at nearby and recommended restaurants. Further, the morning breakfast food and service were perfect!! Absolutely loved everything about our experience and can't wait to see how the renovations take hold.

Dear Mr. S., I trust you had a safe and pleasant journey back home following your recent visit. Thank you very much for residing with us recently and for taking the time to complete our guest satisfaction survey. The team and I are very pleased to learn that you enjoyed your time with us and we are now looking forward to welcoming you back. Your kind words, ratings and feedback have been shared with the hotel teams and everybody was most grateful to hear your comments. Mr. S., thank you once again for your feedback. Should there be anything that I may assist you with further at this moment, please do not hesitate to contact me directly. We hope to have the pleasure to welcoming you back home in near the future. Kind regards, Massimo Moreschini Executive Assistant Manager, Rooms Raffles Singapore, 1 Beach Road Singapore 189673, Singapore T +6… F +6… E Ma… raffles.com/Singapore

Good, but mixed

Customer review rating 4.8/5

Jim G. Couples - 29/11/2017 AccorHotels certified review

Despite the massive renovations underway and the looming full closure of the hotel, the staff made every attempt at making our stay special. They were attentive, informative and provided excellent suggestions for sightseeing during our stay. Our room was classic colonial Raffles and very comfortable. It was a wonderful place to come "home" to after a long, hot day of sightseeing and shopping! Because of the closure of large portions of the hotel, many services were curtailed or reduced such as the restaurant, long bar, pool and spa. While the Fairmont facilities were offered, it really isn't convenient. There was also a lot of noise during the day as construction or demolition crews worked away at the renovations. While the walls shielding the guests from the worksite were tastefully done, they aren't sound proof. The good news is that the entire hotel should be reopened in 2018. I would love to return to see Raffles in all of its restored grandeur!

Raffles delivered 200 percent on expectations

Customer review rating 4.8/5

Eugene G. Couples - 27/11/2017 AccorHotels certified review

Though hotel was 75% closed for renovations, they went out their way to ensure that we received the full Raffles experience

Dear Mr. G., I trust you had a safe and pleasant journey back home following your recent visit. Thank you very much for residing with us recently and for taking the time to complete our guest satisfaction survey. The team and I are very pleased to learn that you enjoyed your time with us and we are now looking forward to welcoming you back. Your kind words, ratings and feedback have been shared with the hotel teams and everybody was most grateful to hear your comments. Mr. G., thank you once again for your feedback. Should there be anything that I may assist you with further at this moment, please do not hesitate to contact me directly. We hope to have the pleasure to welcoming you back home in near the future. Kind regards, Massimo Moreschini Executive Assistant Manager, Rooms Raffles Singapore, 1 Beach Road Singapore 189673, Singapore T +6… F +6… E Ma… raffles.com/Singapore
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