Raffles Hainan 5 stars

Customer review rating 4.8/5 1,469 reviews
Raffles Hainan
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Hotel extras

ATTENTIVE BUTLER SERVICE. Elegantly dressed private butlers are a traditional hallmark of Raffles culture. As consummate ambassadors for Raffles Hainan, they provide a rang of bespoke services to ensure that guests enjoy their stay to the full.

Services in the hotel and nearby

Check-in from 15h00

Check out up to 12h00

Paying

Services and practical information
  • WIFI/Internet Access
  • Parking
  • Accessibility for people with reduced mobility
  • Services for children
  • Air conditioned
  • SANYA PHOENIX INTERNATIONAL APT
  • Languages spoken at the hotel
  • Dry cleaning / Ironing
  • Cash machine
  • Porter
  • Concierge
Leisure and activities
  • Swimming pool
  • Fitness centre
  • Well-being
  • Services for children
  • Golf
  • Tennis (Nearby)
  • Sailing facilities
  • Bicycles rental
Catering
  • 3 restaurant(s)
  • 2 bar(s)
  • Room service
Business services
  • 13 meeting room(s)
  • Congresses/conventions
  • Copy/print service available

Hotel location

Raffles Hainan

Clearwater Bay Avenue
Yingzhou Town
Lingshui County
572427
hainan
china

Tel: +8683389888

Fax: (+86)83389966

Contact email

Check-in from 15h00

Check out up to 12h00

  • By plane

    HAIKOU MEILAN INTERNATIONAL APT At 220km / 136 miles

  • By plane

    SANYA PHOENIX INTERNATIONAL APT At 50km / 31 miles - Shuttle free

GPS :18.397159, 109.864533

Our accommodations

Raffles Hainan features 289 luxurious guestrooms and 32 exquisitely appointed private villas, starting at 80m2. Designed in a contemporary style with lavish in-room amenities,each room enjoys magnificent ocean or golf course views from picture windows and its own private balcony.

Premium Room King SK

  • Max. number of persons: ‌3
  • Area: From 80
  • Views: Garden side, Golf view *
  • Most of the accommodation: Terrace *

* Subject to availability

  • Wireless internet in your room
  • High speed internet
  • Pillow Menu
  • Coffee/tea making facilities
  • Phone(...)

Grand Ocean View King SK

  • Max. number of persons: ‌2
  • Area: From 80
  • Views: Ocean/Sea view *
  • Most of the accommodation: Balcony *

* Subject to availability

  • Wireless internet in your room
  • High speed internet
  • Phone
  • Mini Bar(...)

Private Pool Room King

  • Max. number of persons: ‌2
  • Area: From 80
  • Views: Pool side *
  • Most of the accommodation: Balcony *

* Subject to availability

  • Wireless internet in your room
  • High speed internet
  • Audio docking station
  • Phone
  • Mini Bar(...)

Grand Family Room SK

  • Max. number of persons: ‌5
  • Area: From 171
  • Views: Ocean/Sea view *
  • Most of the accommodation: Balcony *

* Subject to availability

  • Wireless internet in your room
  • High speed internet
  • Phone
  • Mini Bar(...)

Premium Ocean Front King SK

  • Max. number of persons: ‌2
  • Area: From 80
  • Views: Ocean/Sea view *
  • Most of the accommodation: Balcony *

* Subject to availability

  • Wireless internet in your room
  • High speed internet
  • Phone
  • Mini Bar(...)

Premium Room King NS

  • Max. number of persons: ‌3
  • Area: From 80
  • Views: Garden side *
  • Most of the accommodation: Balcony *

* Subject to availability

  • Wireless internet in your room
  • High speed internet
  • Phone
  • Mini Bar(...)

Premium Room 2 Queen NS

  • Max. number of persons: ‌3
  • Area: From 80
  • Views: Garden side *
  • Most of the accommodation: Balcony *

* Subject to availability

  • Wireless internet in your room
  • High speed internet
  • Phone
  • Mini Bar(...)

Ocean View King SK

  • Max. number of persons: ‌3
  • Area: From 80
  • Views: Ocean/Sea view *
  • Most of the accommodation: Balcony *

* Subject to availability

  • Wireless internet in your room
  • High speed internet
  • Phone
  • Mini Bar(...)

Ocean View King NS

  • Max. number of persons: ‌3
  • Area: From 80
  • Views: Ocean/Sea view *
  • Most of the accommodation: Balcony *

* Subject to availability

  • Wireless internet in your room
  • High speed internet
  • Phone
  • Mini Bar(...)

Ocean View 2 Queen SK

  • Max. number of persons: ‌3
  • Area: From 80
  • Views: Ocean/Sea view *
  • Most of the accommodation: Balcony *

* Subject to availability

  • Wireless internet in your room
  • High speed internet
  • Mini Bar(...)

Ocean View 2 Queen NS

  • Max. number of persons: ‌3
  • Area: From 80
  • Views: Ocean/Sea view *
  • Most of the accommodation: Balcony *

* Subject to availability

  • Wireless internet in your room
  • High speed internet(...)

Grand Ocean View King NS

  • Max. number of persons: ‌2
  • Area: From 80
  • Views: Ocean/Sea view *
  • Most of the accommodation: Balcony *

* Subject to availability

  • Wireless internet in your room
  • High speed internet
  • Phone
  • Mini Bar(...)

Grand Ocean View 2 Queen SK

  • Max. number of persons: ‌3
  • Area: From 80
  • Views: Ocean/Sea view *
  • Most of the accommodation: Balcony *

* Subject to availability

  • Wireless internet in your room
  • High speed internet
  • Phone
  • Mini Bar(...)

Grand Ocean View 2 Queen NS

  • Max. number of persons: ‌3
  • Area: From 80
  • Views: Ocean/Sea view *
  • Most of the accommodation: Balcony *

* Subject to availability

  • Wireless internet in your room
  • High speed internet
  • Phone
  • Mini Bar(...)

Private Pool Room 2 Queen

  • Max. number of persons: ‌3
  • Area: From 80
  • Views: Pool side *

* Subject to availability

  • Wireless internet in your room
  • High speed internet
  • Phone
  • Mini Bar(...)

Premium Ocean Front King NS

  • Max. number of persons: ‌2
  • Area: From 80
  • Views: Ocean/Sea view *
  • Most of the accommodation: Balcony *

* Subject to availability

  • Wireless internet in your room
  • High speed internet
  • Phone
  • Mini Bar(...)

Premium Ocean Front 2 Queen SK

  • Max. number of persons: ‌3
  • Area: From 80
  • Views: Ocean/Sea view *
  • Most of the accommodation: Balcony *

* Subject to availability

  • Wireless internet in your room
  • High speed internet
  • Phone
  • Mini Bar(...)

Premium Ocean Front 2 Queen NS

  • Max. number of persons: ‌3
  • Area: From 80
  • Views: Ocean/Sea view *
  • Most of the accommodation: Balcony *

* Subject to availability

  • Wireless internet in your room
  • High speed internet
  • Phone
  • Mini Bar(...)

Junior Bay Suite NS

  • Max. number of persons: ‌3
  • Area: From 124
  • Views: Ocean/Sea view *
  • Most of the accommodation: Balcony *

* Subject to availability

  • Wireless internet in your room
  • High speed internet
  • Phone
  • Mini Bar(...)

Premium Bay Suite SK

  • Max. number of persons: ‌3
  • Area: From 171
  • Views: Ocean/Sea view *
  • Most of the accommodation: Balcony *

* Subject to availability

  • Wireless internet in your room
  • High speed internet
  • Phone
  • Mini Bar(...)

Premium Room 2 Queen SK

  • Max. number of persons: ‌3
  • Area: From 80
  • Views: Garden side *
  • Most of the accommodation: Balcony *

* Subject to availability

  • Wireless internet in your room
  • High speed internet
  • Phone
  • Mini Bar(...)

Junior Bay Suite SK

  • Max. number of persons: ‌3
  • Area: From 124
  • Most of the accommodation: Balcony *

* Subject to availability

  • Wireless internet in your room
  • High speed internet
  • Phone
  • Mini Bar(...)

Premium Bay Suite NS

  • Max. number of persons: ‌3
  • Area: From 171
  • Most of the accommodation: Balcony *

* Subject to availability

  • Wireless internet in your room
  • High speed internet
  • Phone
  • Mini Bar(...)

Clear Water Bay Suite SK

  • Max. number of persons: ‌3
  • Area: From 215
  • Views: Ocean/Sea view *
  • Most of the accommodation: Balcony *

* Subject to availability

  • Wireless internet in your room
  • High speed internet
  • Phone
  • Mini Bar(...)

Clear Water Bay Suite NS

  • Max. number of persons: ‌3
  • Area: From 215
  • Views: Ocean/Sea view *
  • Most of the accommodation: Balcony *

* Subject to availability

  • Wireless internet in your room
  • High speed internet
  • Phone
  • Mini Bar(...)

Chairman Suite

  • Max. number of persons: ‌8
  • Area: From 1300
  • Views: Ocean/Sea view, Sea side, Bay view, Pool side *
  • Most of the accommodation: Private Pool *

* Subject to availability

  • Wireless internet in your room
  • High speed internet
  • Phone
  • Mini Bar(...)

Raffles Presidential Suite

  • Max. number of persons: ‌5
  • Area: From 692
  • Views: Bay view, Pool side, Ocean/Sea view, Sea side *

* Subject to availability

  • Wireless internet in your room
  • High speed internet
  • Mini Bar(...)

Premium Pool Villa

  • Max. number of persons: ‌3
  • Area: From 146
  • Views: Garden side, Pool side, Ocean/Sea view *
  • Most of the accommodation: Private Pool *

* Subject to availability

  • Wireless internet in your room
  • High speed internet
  • Phone
  • Mini Bar(...)

Grand Pool Villa

  • Max. number of persons: ‌5
  • Area: From 225
  • Views: Garden side, Pool side *
  • Most of the accommodation: Private Pool *

* Subject to availability

  • Wireless internet in your room
  • High speed internet
  • Phone
  • Mini Bar(...)

Royal Ocean Pool Villa

  • Max. number of persons: ‌5
  • Area: From 375
  • Views: Garden side, Pool side, Patio *
  • Most of the accommodation: Private Pool *

* Subject to availability

  • Wireless internet in your room
  • High speed internet
  • Phone
  • Mini Bar(...)

Royal Pool Villa

  • Max. number of persons: ‌4
  • Area: From 900
  • Views: Garden side, Pool side, Ocean/Sea view *
  • Most of the accommodation: Private Pool *

* Subject to availability

  • Wireless internet in your room
  • High speed internet
  • Phone
  • Mini Bar(...)

Agile Presidential Palais

  • Max. number of persons: ‌12
  • Area: From 420
  • Views: Ocean/Sea view, Garden side, Pool side *
  • Most of the accommodation: Private Pool *

* Subject to availability

  • Wireless internet in your room
  • High speed internet
  • Phone
  • Mini Bar(...)

Our restaurants and bars

SAPORI

Type of cuisine: null

Meaning 'taste' in Italian, this elegant restaurant in known for its authentic Italian delicacies and exquisite panoramic sea views.

Dinner

17:30 - 22:00

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

BAI WEI

Type of cuisine: null

Meaning 'a hundred flavors' in Chinese, Bai Wei showcases the rich variety of Chinese finest regional cuisines.

Lunch

11:30 - 14:30

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Dinner

17:30 - 22:00

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

DESA

Type of cuisine: International

Desa is an Indonesian word meaning 'village'. At the heart of this vibrant ocean-facing all-day restaurant are three large show kitchens facing towards the sea, where the chefs prepare global comfort food, with a focus on Asian classics, fresh from the wo

Dinner

18:30 - 21:30

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

CLEARWATER BAY LOUNGE

Photo non contractuelle / Strictly non binding

A welcoming space for guests to unwind, relax and socialise, The Lounge serves gourmet coffees and infusions, fresh fruit juices and indulgent afternoon teas enhanced by soothing ocean views.

LONG BAR

Photo non contractuelle / Strictly non binding

A lively meeting place that pays homage to the legendary Long Bar at Raffles Hotel Singapore, where a bartender from Hainan first created the famous Singapore Sling. Guests can relax and socialise while enjoying creative cocktails, fine wines.

Your meetings and events

Our meeting rooms

  • Number of meeting rooms: 13

  • Maximum size: 790 m²

  • Maximum capacity: 500 people

  • Maximum banquet capacity: 300 people

Find out more

Our guest reviews for
Raffles Hainan

100% genuine reviews from our guests

Find out more

AccorHotels Rating 4.8/5

1,469 reviews

If there is paradise on the earth it is Raffles Hainan

Customer review rating 4.8/5

Armen,may,alexander Families - 04/06/2019 AccorHotels certified review

Everting about this property is just fabulous.The moment you step in you understand that it’s gonna be perfect holiday.We had breathtaking sea view room which been lovely decorated with birthday wishes.In the evening we been treated with lovely birthday cake and gorgeous bouquet for my wife.Would like to express my deepest gratitude to Ms Lynn Tian who made our stay unforgettable.

Dear Armen H., It is a great pleasure to receive your wonderful feedback and I would like to sincerely thank you for taking the time share this with us. I will look forward to celebrating this with our entire team and thank them for their outstanding service to you. We are looking forward to welcoming you back in the future and we will ensure that you will have a wonderful stay each time. Sincerely, Paul Lee General Manager Raffles Hainan

Tranquil, luxury breaks

Customer review rating 4.8/5

Robin Y. Couples - 17/05/2019 AccorHotels certified review

All is best, Highly recommend

Dear Robin, What a great pleasure it is to receive your outstanding comments for your recent stay with us. I would like to sincerely thank you for your loyalty as our valued platinum member to Accor and sharing your feedback. We are absolutely delighted to hear as well that you enjoyed stay with us again. We will look forward to welcoming you back in the future. Sincerely, Lynn Tian Assistant Guest Experience Manager Raffles Hainan

Balinese Gateway In China

Customer review rating 4.8/5

Jenny Families - 05/05/2019 AccorHotels certified review

The property and the customer service was completely beyond my expectations. All the staffs were so attentive, courteous, welcoming. Wherever we were at within the property, everyone knew our room numbers and took such great care of me and my mom. You knew it was my birthday and decorated the villa with lovely roses. Thank you making it a memorable experience for me and my mother. We will be back to the property in heartbeat. Thank you to Henry, Jerry, and Lynn for their attentiveness throughout the stay.

Dear Jenny, What and absolute delight and proud feeling it is to be able to receive this outstanding feedback and details about your experience with us. I cannot thank you enough for taking the time to share this and for also remembering names of our colleagues that made such positive impressions on you. This is really an outstanding example of what we are trying to achieve every day and a great opportunity to share with the entire team. On behalf of Henry, Jerry and our whole team I would like to sincerely thank you for coming to stay with us and I truly hope that we will be seeing you again. Sincerely, Lynn Tian Assistant Guest Experience Manager Raffles Hainan
Customer review rating 4.8/5

Rose Friends - 12/04/2019 AccorHotels certified review

It was an Excellent stay in Raffles Hainan,it was a really nice view in my room and your staff was really warm. I want to mention one staff ,i think her name is Ice ,she helped me a lot during my stay, she intruduced the city information to me. I will back again, i hope she will stay in here. All the best to her.

Dear Rose, What a great pleasure it is to receive your outstanding comments for your recent stay with us. I would like to sincerely thank you for sharing your feedback and in particular recognizing Ice for making a special connection with you. I will look forward to sharing this with our entire team and recognizing Ice for her outstanding service. We will look forward to welcoming you back in the future. Sincerely, Lynn Tian Assistant Guest Experience Manager Raffles Hainan

Perfect experience

Customer review rating 4.8/5

Adrianna Friends - 07/01/2019 AccorHotels certified review

Very good staying. It was during New Year Holiday, but thankfully my room was upgraded. The room was quite spacious and provided everything we needed. The view from the balcony was amazing, and the glass window had a very good sound isolation. Besides, the breakfast was great, the menu changed everyday, and food was varied. I loved your SPA too, the service, massagist and environment were all satisfactory.

Dear Adrianna, It is a great pleasure to receive your wonderful feedback and I would like to sincerely thank you for taking the time share this with us. I will look forward to celebrating this with our entire team and thank them for their outstanding service to you. We are looking forward to welcoming you back in the future and we will ensure that you will have a wonderful stay each time. Sincerely, Lynn Tian Assistant Guest Experience Manager Raffles Hainan

good hotel facilities & friendly service team

Customer review rating 4.8/5

Joyce L. Families - 10/12/2018 AccorHotels certified review

The hotel room is really big and the facilites are all good. Especially like the hotel garden which is also big and nice arranged. Service team is friendly and helpful. Just one minor improvement: It seems the service staff are not enough compared to the hotel scale. Especially during breakfast time, all staff are busy at the restaurant and it's difficult to find someone for support outside of the breakfast area...

Dear Joyce, We very much appreciate your comments regarding your stay at the Raffles Hainan. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we will look forward to welcoming you back in the future. Sincerely, Lynn Tian Assistant Guest Experience Manager Raffles Hainan

Lovely resort but service could be improved

Customer review rating 4.8/5

Henry C. C. Couples - 25/11/2018 AccorHotels certified review

Really liked the resort and I would consider coming back. Service could have been improved. For example not cleaning our room when requested, forgetting one of our orders at the Chinese restaurant and a useless concierge, when trying to arrange a trip. However later our butler did a good job.

Dear Henry, We appreciate you taking the time to provide us with such detailed feedback about your stay. I am very sorry to hear that several things throughout your stay didn’t meet your expectation. This critical feedback gives us an opportunity to review and improve our guest experience. Raffles always promises to provide emotional luxury to our future guests. Please accept our apology for the disappointment brought to you at our housekeeping, Chinese Restaurant and at the concierge. Please rest assured we are training our staff to ensure something like this will not happen again in the future. At the same time, I am so delighted to see that butler team took good care of you and I look forward to sharing this with them. We would be grateful for an opportunity to welcome you back during a future visit to Hainan when we will try our best to exceed your expectations. Should you wish to visit us again please feel free to contact us at ha… and I will take care of your booking personally. Thank you once again for your valuable feedback. Sincerely, Lynn Tian Assistant Guest Experience Manager Raffles Hainan

a Raffles hotel without the Raffles experience

Customer review rating 4.8/5

Mike Families - 18/11/2018 AccorHotels certified review

We were looking for something remote with a beautiful beach away from the crowd. Normally the Raffles brand stands for high quality, but this resort does not meet that standard. The hardware of this resort was excellent, but the software overall is poor, not Raffles. For example: We ordered an afternoon tea after check in. On the menu, there was a list of different teas we could choose from, however non of them were in stock. Only green tea was available at that moment. According to the menu we could choose a fresh juice or a glass of sparkling wine next to the tea. "No sparkling wine", the waitress said! So we choose our juices. And again. some of the juices were not available. Anyway, after they brought us the tea we waited for more than 40 minutes for the sandwiches and the pastries. We ordered 2 different juices and they only brought us one. After I lost my patience I asked the waitresses how long I still have to wait. Truth was that we were totally forgotten. It was not busy at all at that moment. The lounge was quite empty. So after some apologies they brought us the the food. The food was really bad: dry sandwiches and pastries. It tasted liked leftovers from the breakfast. The price was around 300RMB. Not really expensive for a five star hotel but in this case it feels like someone was robbing me. In the evening we dine in resort's Chinese restaurant. The service here was much better than the afternoon tea we experienced that day, but the food does not meet our expectation. It tasted ok, but not worth the money. So we decided not to spent any money in the resort again. We stayed 3 nights and on the other nights we took a taxi to other places for diner (e.g. Intercontinental Haitang bay). During our stay we experienced that some of the personnel were trying to sell us the extras. Vey annoying: During check in, we were asked to upgrade our stay with lunch. During breakfast a personnel tried to sell us a hotpot diner in the restaurant. In the lobby we asked for a taxi to Haitang bay. One of the personnel (he looks like a senior porter or concierge, with black pants, white shirt and was dressed different than all the other porters at the entrance), told us not to use a normal taxi. Instead he can arrange something else for us. 150 RMB from Raffles to Duty free shopping mall in Haitang bay. I refused. After some negotiation he said it will be possible for 100 RMB. Come on! This is the Raffles, not a market! In the end we had no choice, because he convinced us there was no taxi. He tried to make clear that the black car service he recommended is not expensive, because a normal taxi rate for this distance will be more than 100 RMB. This is a lie. Our return in the night from the duty free mall back to the Raffles with a normal taxi was just 70 RMB. On our day of check out, we tried to outsmart this guy, we asked him to arrange a normal taxi for us for for 1 pm. We asked him at 11 am. Two hours in advance. But than he told us that a normal taxi will not have enough space for our luggages. Again he recommended his well known black car service wit a good price. Luckily one of the other porters was very helpful and friendly and told us he will call a normal taxi for us. We stayed at 4 different well known five stars resorts in Hainan and we never have to bargain for a taxi with a porter or a concierge. The Raffles is a exception. This guy needs to be fired! Not everything is bad at this hotel. Here are the good things about this place: -The house keeping was excellent! The presentation and how the room was made up at the day of check in was remarkable. It was a warm welcome. -We asked for a baby crib, but we found out the room comes with other amenities for our baby, like baby bath robe, baby shampoo, baby toothbrush and bath toys. My wife and I really like this. -The lady, who did our check out was really Raffles. Very friendly and helpful. -The staff at the swimming pool/beach was very kind and their service was great. -The resort is beautiful. Conclusion: a five star resort without the Raffles experience. I don't think I will come back to this resort in the near future.

Dear Mike, We appreciate you taking the time to provide us with such detailed feedback about your stay. I am very sorry to hear that several things throughout your stay didn’t meet your expectation. This critical feedback gives us an opportunity to review and improve our guest experience. Raffles always promises to provide emotional luxury to our future guests. Please accept our apology for the disappointment brought to you at our Clear Water Bay Lounge and at the concierge. Please rest assured we are training our staff to ensure something like this will not happen again in the future. Once again we are very sorry for any inconvenience caused and the failure of offering a memorable experience to you. We would be grateful for an opportunity to welcome you back during a future visit to Hainan when we will try our best to exceed your expectations. Should you wish to visit us again please feel free to contact us at ha… and I will take care of your booking personally. Thank you once again for your valuable feedback. Sincerely, Lynn Tian Assistant Guest Experience Manager Raffles Hainan

Warm, Professional and Subtlein Service

Customer review rating 4.8/5

Zhen C. Families - 11/11/2018 AccorHotels certified review

6 days in hotel, also with Parent, the service team made impressive service experience~

Dear Mr. C., It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. We will look forward to welcoming you back in the future. Sincerely, Lynn Tian Assistant Guest Experience Manager Raffles Hainan

Service needs to be proved

Customer review rating 4.8/5

Katherina Solo - 06/11/2018 AccorHotels certified review

unpleased reservation experience with hotel team, rate cannot be able to meet with A plus member satisfaction for single pax staying. reservation team hardly understood with providing ideally proposal to me only if multiple requests and then stubbornly, solved my tiny request. On arrival, my Hotel room was not ready due to i arrived nearly 1pm? However thanks for the upgrade. my room prepared with a plus amenities and thats nice, thanks. Hotel staff didnt greet guest when they saw me. the foreign staff needs to be really well trained with hotel information, buz she showed me wrong direction to hotel room when i lost in hotel garden and, walked far lot.

Dear Katherina, We appreciate you taking the time to provide us with such detailed feedback about your stay. I am very sorry to hear that several things throughout your stay didn’t meet your expectation. All your comments areessential to educating our staff about anticipation of guest needs. We will ensure your feedback will be given to all. Furthermore, I will personally supervise that all your other complaints are addressed that everything will be in order on your next visit. I do certainly hope that you will be able to plan another visit us and we are very hopeful that you will stay with us again so we can show you are our true service quality. Sincerely, Lynn Tian Assistant Guest Experience Manager Raffles Hainan

Absolute holiday

Customer review rating 4.8/5

Jun Couples - 02/11/2018 AccorHotels certified review

I cannot thank enough for everything from the airport pick up to airport sent off. I mean it was the best holiday. The butler service made everything easy and other staffs were also very friendly. Even if they didn’t speak English, they tried to sort things out and I felt that. The facilities were great. The villa and the pool were more than amazing and I loved it. And just walking around the resort was also special. The atmosphere was fantastic, I was completely relaxed. For the management, I could see the resort was fully maintained as I saw many of management crews while my staying. The restaurants, I tried breakfast, Desa and Sapori. They were all good and mangers/staffs were again there for help and I was always welcomed. Especially, Sapori! I loved the place and food offered were exactly what I was expect. Well, all I want to say is I’m definitely wanting to come back soon and Raffles Hainan is now what I love. Only thing I missed was the SPA, I didn’t have time for it because there were so many things to do, so hopefully I can try the spa for my next visit. Thank you for everything. I trusted the name, Raffles, with my experience from Raffles Dubai and I was offered high class service as expected.

Dear Mr. K., It is a great pleasure to receive your wonderful feedback and I would like to sincerely thank you for taking the time share this with us. I am so delighted to see that our staff took such wonderful care of you and I look forward to sharing this with them. I will look forward to sharing this with our entire team and we will look forward to welcoming you back in the future. Sincerely, Lynn Tian Assistant Guest Experience Manager Raffles Hainan

Definitely will return

Customer review rating 4.8/5

L. Y. Friends - 01/11/2018 AccorHotels certified review

First of all, big thank you to Mr Chidiac to organized the late check out for us and I certainly appreciate the room upgrade. I guest during our stay it was low season after national day golden week, we enjoyed very much the undisturbed beach, spacious room and beautiful pool. We had tried Sapori restaurant, authentic Italian and nice chat with the manager Ms Rose. Overall everything is perfect, top of the line service, comparing resorts in Yalong Bay or Haitang Bay, I certainly will choose Raffles again.

Dear Mr.Y. L., It is a great pleasure to receive your wonderful feedback and I would like to sincerely thank you for taking the time share this with us. I am so delighted that you enjoyed your stay and that our staff took wonderful care of you. We are looking forward to welcoming you back in the future and we will ensure that you will have a wonderful stay each time. Sincerely, Lynn Tian Assistant Guest Experience Manager Raffles Hainan

Wonderful perfect

Customer review rating 4.8/5

Anonymous Families - 28/10/2018 AccorHotels certified review

Really good beach Really good swimming pool Really good Chinese food Really good building environment Really good service

Dear Ms. H., What a pleasure it is to receive your comments o your most recent stay. I would like to sincerely thank you for sharing your feedback. We will look forward to welcoming you back in the future. Sincerely, Lynn Tian Assistant Guest Experience Manager Raffles Hainan

SANYA SHORT RELAXING TRIP

Customer review rating 4.8/5

Yann A. Solo - 22/10/2018 AccorHotels certified review

Amazing experience. Very professional, positive mindset and service-oriented employees. Hotel is extremely relaxing, quiet, luxury and very comfortable. I enjoyed very much that short break ( 3 nights). Globally speaking, the room is very lovely and well equipped and bigger than other Sanya hotels. Breakfast is very well with a lot of different choices. According to me, the only not really positive point of this hotel is it is localization: a bit far from the airport, especially for a short break during weekend or few days. nevertheless, for sure I will come back.

Dear Mr. A., What a great pleasure it is to receive your outstanding comments for your recent stay with us. I would like to sincerely thank you for sharing your feedback we are absolutely delighted to hear as well that you enjoyed your stay with us. I will look forward to sharing this with our entire team and recognizing Henry for his outstanding service.. We will look forward to welcoming you back in the future. Sincerely, Lynn Tian Assistant Guest Experience Manager Raffles Hainan

A dream comes true

Customer review rating 4.8/5

Eric Couples - 16/09/2018 AccorHotels certified review

A stylish Hotel with nice architecture. Don't miss the beach, it is very clean and one of the most beautiful ones. Congratulation to the management for the well trained and polite staff and taken so much care for the property, restaurants, rooms, pools and surroundings. A real five star Hotel.

Dear Mr. A., What a pleasure it is to receive your comments as our valued Le Club Gold member on your most recent stay and thank you very much for sharing this with travelers around the world. I am so delighted that you enjoyed your stay and our staff took care of you. I will look forward to celebrating this with our entire team and thank them for their outstanding service to you. We will look forward to welcoming you back in the future. Sincerely, Lynn Tian Assistant Guest Experience Manager Raffles Hainan

Relexing trip in Hai Nan

Customer review rating 4.8/5

Robin Y. Friends - 14/09/2018 AccorHotels certified review

accommodated well and will definitely comeback

Dear Robin, What a great pleasure it is to receive your outstanding comments for your recent stay with us. I would like to sincerely thank you for sharing your feedback as our valued Accor Plus Gold Member and we are absolutely delighted to hear as well that you enjoyed your stay. Thank you for loyalty to AccorHotels.We will look forward to welcoming you back in the future. Sincerely, Lynn Tian Assistant Guest Experience Manager Raffles Hainan

A truly luxury resort with great service.

Customer review rating 4.8/5

Hao Z. Families - 14/09/2018 AccorHotels certified review

A brilliant stay with warming and skillful service with outstanding facility. Hotel is not very new but well managed. I Stayed for 2 nights and had a wonderful vacation there. Pool is absolutely splendid and lots of activities for adults and children. Restaurants are good. I'd like to say special thanks for Pierre Chidiac, Ervin Liu, Yoki Bi and Henry from the Bai Wei Restaurant. I sincerely felt a warm welcome of them.

Dear Z. Hao, I would like to sincerely thank you for coming to stay with us as well as for sharing your wonderful feedback as our valued Accor Plus Platinum Member. I am so delighted that you enjoyed your holiday with us and that our staff took wonderful care of you. I will look forward to sharing this with our entire team and we will look forward to welcoming you back in the future. Sincerely, Lynn Tian Assistant Guest Experience Manager Raffles Hainan

Excellent services and the foods were amazing as well

Customer review rating 4.8/5

L. T. Y. Couples - 13/09/2018 AccorHotels certified review

Staffs had manners and we could feel the welcoming every time we saw them. Also, the room was nice and thank you for the rose petals on the bed, which looked gorgeous.

Dear To Ying L., It is a great pleasure to receive your wonderful feedback and I would like to sincerely thank you for taking the time share this with travelers around the world. I am so delighted that you enjoyed your room, the food at our restaurant and that our staff took wonderful care of you. I will look forward to sharing this with our entire team and we will look forward to welcoming you back in the future. Sincerely, Lynn Tian Assistant Guest Experience Manager Raffles Hainan

Overall good

Customer review rating 4.8/5

Anonymous Families - 06/09/2018 AccorHotels certified review

Nice environment, big hotel room and good service. However, very limited food selection with quite expensive price. And I feel the hotel room kind of damp maybe because of rainy season.

Dear Guest, We very much appreciate your comments regarding your stay at the Raffles Hainan. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Lynn Tian Assistant Guest Experience Manager Raffles Hainan

Good !

Customer review rating 4.8/5

W. Y. Families - 27/08/2018 AccorHotels certified review

room is very nice, and the room service is really good , reception is very profesional !

Dear Y. W., What a great pleasure it is to receive your outstanding comments for your recent stay with us. I would like to sincerely thank you for sharing your feedback we are absolutely delighted to hear as well that you enjoyed your stay at Raffles Hainan I will look forward to sharing this with our entire team and recognizing our reception for their outstanding service. We will look forward to welcoming you back in the future. Sincerely, Lynn Tian Assistant Guest Experience Manager Raffles Hainan
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