Hotel - Raffles Hainan
Raffles	 Hotel Raffles	 Hotel

Raffles Hainan

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4.7/5 652 reviews
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  • The hotel has wifi WIFI/Internet Access
  • The hotel serves breakfast Breakfast
  • The hotel has a bar Bar
  • The hotel has a parking Parking
  • The hotel has a restaurant Restaurant
  • The hotel has air conditioning in rooms Air Conditioning
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Services in the hotel and nearby

Check-in from 15h00
Check out up to 12h00
Paying

Services and practical information

  • WIFI/Internet Access
    • WiFi at the hotel
    • High-speed Internet
    • WIFI in the communal areas
    • WiFi in your room
    • WiFi access
  • Parking
    • Private outdoor parking
    • Private enclosed outdoor parking
    • Well-lit parking
  • Accessible bathroom
  • Services for children
    • Children's Club for 0 to 3 years (Paying)
    • Children's Club for 3 to 6 years (Paying)
    • Children's Club for 4 to 6 years (Paying)
    • Childrens Club for 6 to 12 years (Paying)
    • Children's Club for over 12s (Paying)
    • Outdoor playground for children
  • Air conditioned
    • Air conditioning
    • Automatic air control
    • Air Conditioning
  • SANYA PHOENIX INTERNATIONAL APT

Leisure and activities

  • Swimming pool
    • Outdoor heated pool
    • Outdoor unheated pool
  • Fitness centre
  • Well-being
    • Jacuzzi (Paying)
    • Massage (Paying)
    • Solarium (Paying)
  • Services for children
    • Children's Club for 0 to 3 years (Paying)
    • Children's Club for 3 to 6 years (Paying)
    • Children's Club for 4 to 6 years (Paying)
    • Childrens Club for 6 to 12 years (Paying)
    • Children's Club for over 12s (Paying)
    • Outdoor playground for children
  • Golf
  • Tennis
  • Beach and water sports
    • Jet skiing (Paying)
    • Private beach
    • Sailing facilities (Paying)
    • Snorkelling/Scuba diving center (Paying)
  • Bicycle hire facilities

Catering

  • 4 restaurant(s)
  • 2 bar(s)

Business services

  • 13 meeting room(s)
  • Congresses/conventions
    • Congress center
    • Conventions hotel
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Hotel location

Our rooms

Raffles Hainan features 289 luxurious guestrooms and 32 exquisitely appointed private villas, starting at 80m2.Designed in a contemporary style with lavish in-room amenities,each room enjoys magnificent ocean or golf course views from picture windows and its own private balcony.

  • 321 rooms
    • Air conditioning
    • Emergency exit map
    • Automatic air control
    • Bathroom doors 32 inches wide
    • WiFi in your room
    • High speed transmission line
    • Minibar
    • Sprinkler in room
    • Keycard-operated door locks
    • Audible smoke alarms in rooms
    • Deadbolts and/or locks in rooms
    • Security peephole
    • Emergency info in rooms
Our rooms fittings

Our restaurants and bars

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Your meetings and events

4.7/5 AccorHotels Rating Based on 652 reviews

Our guest reviews for Raffles Hainan

100% genuine reviews from our guests

Find out more
AccorHotels certified review
Anonymous Couples - 11/02/2018

Spent a wonderful week at this location with my wife on our honeymoon.Hugo Lu really welcomed us to begin with. And throughout the rest of the stay, the entire team was very friendly and service was excellent. Thanks for a memorable experience to us!

Our hotel has responded to the review
Our hotel has responded to the review

Dear Traveler, Thank you for taking the time to review your stay with us. I am very happy to hear that our staffs made you have a memorable experience. This is really one of the things that we try to maintain in our hotel. Hoping to see you again soon. Sincerely, Fiona Feng Guest Experience Manger

AccorHotels certified review
Pamela Families - 19/01/2018
« Best family experience »

We stayed in a villa and my children loved the butler service, children's amenities, pool, unicorn in the pool, and the beach. This was the third time we stayed at Raffles Hainan. The service throughout the Resort was sincere and friendly. Only downside for us is the lack of good eating options. We liked the Italian restaurant and the manager and chef were friendly and great with my family but the breakfast and tea service are lacking and don't measure up to the rest of the Resort. We feel so strongly about lack of good food options that we stayed in a pool suite at the Rosewood our first night and enjoyed the Fishmonger excellent food and service but otherwise knew moving back to the Raffles was the right choice for the kids. We were greeted so professionally and warmly by Fiona and her staff upon arrival and my husband and I knew we had made the right choice to return to Raffles Hainan. We were so pleased to meet the outstanding butler James Lian again and Jin, my kids were asking for them every time we went anywhere. Thank you for being the highlight of our weeklong family trip. We also went to HK and Shanghai but the boys are still talking about the beach, Uni (pool unicorn) and asking when they can go back and see their butler friends again.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Pamela, Thank you for taking the time to review your stay with us. I am very happy to hear that our staff made you feel at home. This is really one of the things that we try to maintain in our hotel. Also we will focus on breakfast and tea service. Hoping to see you again soon. Sincerely, Fiona Guest Experience Manager

AccorHotels certified review
J. Families - 13/01/2018
« A beautiful place to stay »

We only stay for 3 days but will return next year and stay longer. The place is absolutely beautiful and rooms are fantastic. Beautiful landscapes too, too bad can’t swim in the sea but the pools are very nice.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mr. J., Thank you for your review and for choosing our hotel, I am happy that you had a good stay with us and we are looking forward to having you again as a guest in our hotel. Sincerely, Fiona Guest Experience Manager

AccorHotels certified review
Anonymous Business - 17/12/2017
« Impressive service from welcome team »

Everything in details make me comfortable

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mr. Z., We appreciate your stay with us in Raffles Hainan. We appreciate your comments regarding your stay, we believe your comments will encourage our team to create more unforgettable moment in the future. Thank you again for sharing your experience, and we are looking forward to welcoming you back to our resort in the nearest future. The story continues… Sincerely, Fiona Guest Experience Manager

AccorHotels certified review
J C. Business - 26/11/2017
« A beautiful getaway in Sanya »

The rooms and facilities are truly incredible, and the service staff were very helpful. The only area of improvement I would suggest would be on the F&B service. I waited an hour for room service the only time I ordered, and it took a long time at lunch service to get drinks. Our food arrived before the drinks came both at the main dining area and the restaurant nearby the pool. However, the service at the scheduled work dinner functions was significantly better, organised and prompt.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Ms. C., We appreciate your stay with us, thank you for reivew. I am glad to hear that overall your experience was positive. i am disappointed to hear that our room service and restaurant service did not meet your expectations. This critical feedback will be used in training our staff. Than you and look forward to seeing you soon. The story continues… Sincerely, Fiona Guest Experience Manager

AccorHotels certified review
Christine Business - 21/11/2017
« Enjoyable »

The room was very comfortable and the view was wonderful. The overall atmosphere of the hotel was tranquil and elegant.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Ms. Y., We appreciate your comments regarding your stay, and glad to hear that you are satisfied with hotel room and environment. Thank you again for sharing your experience, and we are looking forward to welcoming you back to our resort in the nearest future. The story continues… Sincerely, Fiona Guest Experience Manager

AccorHotels certified review
Michelle Couples - 07/11/2017
« An unwinding, comfortable and joyful vacation with sea and sky »

It is our second stay at Raffles Hainan. This time we live in a villa that equipped with a large private pool and an unicorn buoy. So cute. Everything is as good as our first visit and stay at the sea view suite. The beach is in walking distance like 3-8 minutes only. Beach and the outdoor pools are always in perfect condition. Breakfast with wide selection never disappoints you in the morning. I have to cut it short: For sure we will be back next time:) And I very much like DOR Pierre, F&B Rita, Rajesh and Rabinka. Pleasure to meet FO Leo and last but not least GM Robert. See you sometime in 2018!

Our hotel has responded to the review
Our hotel has responded to the review

Dear Ms. W., We appreciate your stay with us again. Thank you for your kind comments. I will be sure to let my colleagues know how much of an impact they made on your experience. We are always pleased to be your home away home. Thank you again for sharing your experience, and we are looking forward to welcoming you back to our resort in the nearest future. The story continues… Sincerely, Fiona Guest Experience Manager

AccorHotels certified review
Chad Families - 27/10/2017
« Very relaxing and comfortable »

We had a great time. The service was excellent. Everything was great except that the jacuzzis were not working.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mr. F., We appreciate your stay with us in Raffles Hainan and your comments regarding your stay, we are happy that you enjoyed your stay and we believe your comments will encourage our team to create more unforgettable moment in the future. Thank you again for sharing your experience, and we are looking forward to welcoming you back to our resort in the nearest future. The story continues… Sincerely, Fiona Guest Experience Manager

AccorHotels certified review
Cindy Couples - 18/10/2017
« Wonderful! »

Hi we were very pleased with the service. We were required to hangs from the villa to the suite due to the typhoon. Was very surprised when even the server at the lounge knew the exact room numbers that we were changed from and to. However some areas that were not so pleasant: - wifi was not strong enough in some parts of the room/hotel - there were mosquitoes in the car for the airport transfer from the hotel to the airport - no smoked salmon at the breakfast buffet, could only find smoked mackerel

Our hotel has responded to the review
Our hotel has responded to the review

Dear Ms.T., Thank you for your review and choosing our hotel. I'm happy that you are very pleased with our service. I apologize for the mosquitoes in car, we are sure to focus on it; Wifi and breakfast experience we also will have improvement. Thank you again for sharing your experience, and we are looking forward to welcoming you back to our resort in the nearest future. The story continues… Sincerely, Fiona Guest Experience Manager

AccorHotels certified review
Lucas L. Families - 17/10/2017

Great stay with the hotel, specialy restaurant from add and front office very warm and gives the feeling of family(Kimi and Flora GRO). Kids pool area need some more toys and for safety some rubber mats close to the slider in the kids pool area

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mr.L., Thank you for taking the time to review your stay with us. I am very pleased to hear that our staff made your stay pleasant. We appreciate your suggestions on kids pool area, we are working on it. Thank you again for sharing your experience, and we are looking forward to welcoming you back to our resort in the nearest future. The story continues… Sincerely, Fiona Guest Experience Manager

AccorHotels certified review
Bz Couples - 31/08/2017
« Good in general but lacking details »

The airport transfer and the dinnings were not as good as expected.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mr. Z., We appreciate your stay with us in Raffles Hainan. We appreciate your comments regarding your stay, we do apologize for our service was below your expectation at this stay, all touchpoints we rated we will check carefully and improve on them. Thank you again for sharing your experience, and we are looking forward to welcoming you back to our resort in the nearest future. The story continues… Sincerely, Fiona Guest Experience Manager

AccorHotels certified review
Abdullah Families - 23/08/2017
« Amazing Hotel. »

It was great time that I spent. I got Villa with incurable package, which worth to spent more time with a lot of facilities. It was the best time we have ever taken in our holiday. of course, I recommend to get this resort especially villa.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mr. A., We appreciate your stay with us in Raffles Hainan. We appreciate your comments regarding your stay, we believe your comments will encourage our team to create more unforgettable moment in the future. Thank you again for sharing your experience, and we are looking forward to welcoming you back to our resort in the nearest future. The story continues… Sincerely, Fiona Guest Experience Manager

AccorHotels certified review
M. G. Families - 02/08/2017
« Very friendly staff and nice environment. »

Friendly staff, warm welcome and the upgrade to seaview is very nice

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mr. M., Appreciate your staying with us in Raffles Hainan. We appreciate your comments regarding your stay, we believe your comments will encourage our team to create more unforgettable moment in the future. Thank you again for sharing your experience, and we are looking forward to welcoming you back to our resort in the nearest future. The story continues… Sincerely, Fiona Guest Experience Manager

AccorHotels certified review
Anonymous Couples - 01/08/2017
« Some how was not that happy these time »

First of all old guest should get same room if not then should have better choice then last one instead of lower.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mr. C., Thank you for staying with us again. We appreciate your comments regarding your this stay. I apologize for the room arrangment did not meet your expectation this time. I have updated you perference with your profile, hope you will come back and we have chance to make you have a pleasent stay. Thank you again for sharing your experience, and we are looking forward to welcoming you back to our resort in the nearest future. The story continues… Sincerely, Fiona Guest Experience Manager

AccorHotels certified review
Dr. E. W. Families - 27/07/2017
« Great hardware but service quality has much room for improvement »

The resort and our villa was beautiful and comfortable. We stayed during the off peak season and enjoyed the peace and quiet! Although the staff were always polite, much can be improved with their service delivery. For example, our room type was changed without prior notice, the person who brought us to our first villa didn't know the layout of the villa at all and it was pitch dark when we checked in. The operator on multiple occasions just did not pick up. Golf cart transport sometimes did not show. Engineers would ask me to communicate with his colleagues. Waitress in the Italian restaurant didn't even know what risotto and antipasti were. Seemingly small problems but if you have to deal with several of them everyday, they become very annoying and spoiled the overall experience. The duty managers attended to some of the problems. I hope they would really take my feedback on board.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Ms. W., Thank you for staying with us at Raffles Hainan. We really appreciate your comments regarding your stay. I will share your comments with our team. I am sure that this feedback will help us improve the quality of our services. Thank you again for sharing your experience, we hope we still have chance to deliver excellent service to you in next time, we are looking forward to welcoming you back to our resort in the nearest future. The story continues… Sincerely, Fiona Guest Experience Manager

AccorHotels certified review
Helen W. Families - 20/07/2017
« Great experience at Raffles »

I love the healthy breakfast there and the very nice environment. I'd like to stay at Raffles next time and also recommend to my friends.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Ms. W., Be honored that you have enjoyed stay with us in Raffles Hainan. We appreciate your comments regarding your stay, we believe your comments will encourage our team to create more unforgettable moment in the future. Thank you again for sharing your experience, and we are looking forward to welcoming you back to our resort in the nearest future. The story continues… Sincerely, Fiona Guest Experience Manager

AccorHotels certified review
Hongseok K. Families - 17/07/2017
« Best Service...Thank you. »

I have enjoyed the Raffles Hotel for 2 days with my wife and an unborn baby. I feel the satisfactions for my wife so much as my baby inside the belly the best. Because my wife felt the activities of the lovely inside the belly^^. Thank you for your services and I expect to visit this hotel in 2-3 years with my baby. P.S I especially thank the main woman clerk(I dont remember the name) to make the good room for my wife and baby's comforts.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mr. K., Warm greetings from Raffles Hainan! Congratulation to you are a father. Be honored that you have enjoyed stay with us. We appreciate your comments regarding your stay, we believe your comments will encourage our team to create more unforgettable moment in the future. Thank you again for sharing your experience, and we are looking forward to welcoming you back to our resort in the nearest future. The story continues… Sincerely, Fiona Guest Experience Manager

AccorHotels certified review
Hyoseob Families - 02/07/2017
« hello »

Most satisfied.However, Kids Park facility was small compared to the size of the hotel.In addition, the shade in the pool had not much inconvenience.But as hotel food was really the best.Moreover, in Hainan, I go to reserve seats here.If I go next time if I want you to write a better room assignments.Don't have the means in accordance with the scheduling requirements, which is understandable, but far, the room when all four sticks is hard to understand.Thank you very much.

AccorHotels certified review
C. Families - 22/06/2017
« Service is very good. »

good environment, excellent service.

AccorHotels certified review
Jacob S. Families - 19/06/2017
« Wonderful facilities and Staff.... but spay agricultural chemicals and mold smell. »

Wonderful facilities and Staffs. Staffs are abolutely kind. But I had some memories...When I staied "pool access room". 1st floor Room and aisle have mold smell..my wife felt Allergic to Mold smell. her nose runs terribly..(whenevr she come out room, her conditions are perfect) . Although this , My baby is just 14months. we want to stay Ground level pool access room. the 3rd day someone spay agricultural chemicals beside private pool! We run out of pool ..... we claim for this. and move to sunny room (in this new room don't have mold smell and my wife's nose also solved). high floor sunny room was wonderful.. but actually if we knew problems in Pool room, we would not book high cost for pool room. because just normal room is enough to us...... and for management Garden, they spay Chemicals beside my pool during we swum.... we still feel unpleasant for it..... Actually I want to find good service, I directly book to raffles hainan. I booked total 6nights. 2nights with dinner, 4nights without dinner. 2nights include dinner so high rate.. but hotel said 2night high rate serve only 1night dinner. I can't understand this promotion. 2nights rate is high.. why include just 1night dinner. and. when I book, restaurent is "sea food" and "buffet". but there are no "seafood". I just can choose pasta only. eventhough Lambs in menu. they don't have meat.... 1 fish menu ,, fish is just 30g~40g only.... I think it is not promotion.. and generally very difficult to solve dinner in hotel... totally, facility was perfect, staff also good. they keep worry my wife and baby.. but I am really want to saying about hotel managing... "mold smell", "spay chemicals beside private swim pool". and "odd promotios"... I forgot these,, but keep get hotels email.. and send feedback..

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