Hotel - Raffles Hainan
Raffles	 Hotel Raffles	 Hotel

Raffles Hainan

4.8/5 1,156 reviews
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  • The hotel has wifi WIFI/Internet Access
  • The hotel serves breakfast Breakfast
  • The hotel has a bar Bar
  • The hotel has a parking Parking
  • The hotel has a restaurant Restaurant
  • The hotel has air conditioning in rooms Air Conditioning
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Services in the hotel and nearby

Check-in from 15h00
Check out up to 12h00

Services and practical information

Paying
  • WIFI/Internet Access
    • WIFI at the hotel
    • High-speed Internet
    • WIFI in the communal areas
    • WIFI in your room
    • WIFI access
    • Optic fiber technology provides the highest possible speed of Internet connection.
  • Parking
    • Private outdoor parking
    • Private enclosed outdoor parking
    • Well-lit parking
  • Accessibility for people with reduced mobility
    • Reduced mobility rooms
    • Wheelchair access
    • Reduced mobility facilities
    • Accessible bathroom
  • Services for children
    • Children's Club for 0 to 3 years (Paying)
    • Children's Club for 3 to 6 years (Paying)
    • Children's Club for 4 to 6 years (Paying)
    • Childrens Club for 6 to 12 years (Paying)
    • Children's Club for over 12s (Paying)
    • Outdoor playground for children
  • Air conditioned
    • Air conditioning
    • Automatic air control
    • Air Conditioning
  • SANYA PHOENIX INTERNATIONAL APT
  • Languages spoken at the hotel
    • Chinese Mandarin
    • English
  • Dry cleaning / Ironing
  • Cash machine
  • Porter
  • Concierge

Leisure and activities

  • Swimming pool
    • Outdoor heated pool
    • Outdoor unheated pool
  • Fitness centre
  • Well-being
    • Jacuzzi (Paying)
    • Massage (Paying)
    • Sauna
    • Solarium (Paying)
  • Services for children
    • Children's Club for 0 to 3 years (Paying)
    • Children's Club for 3 to 6 years (Paying)
    • Children's Club for 4 to 6 years (Paying)
    • Childrens Club for 6 to 12 years (Paying)
    • Children's Club for over 12s (Paying)
    • Outdoor playground for children
  • Golf  (Nearby)
    • Golf
    • Golf course 18 holes (Nearby)
  • Tennis  (Nearby)
  • Sailing facilities
  • Bicycles rental

Catering

  • 3 restaurant(s)
  • 2 bar(s)
  • Room service
    • Hot meals
    • Cold snacks

Business services

  • 13 meeting room(s)
  • Congresses/conventions
    • Congress center
    • Conventions hotel
  • Copy/print service available
See all services

Hotel location

Our rooms

Raffles Hainan features 289 luxurious guestrooms and 32 exquisitely appointed private villas, starting at 80m2.Designed in a contemporary style with lavish in-room amenities,each room enjoys magnificent ocean or golf course views from picture windows and its own private balcony.

  • 321 rooms
  • 3 rooms for people with reduced mobility
  • Baby bed
    • Air conditioning
    • Emergency exit map
    • Automatic air control
    • Bathroom doors 32 inches wide
    • WIFI in your room
    • Work desk in all rooms
    • Baby bed
    • High speed transmission line
    • Minibar
    • Sprinkler in room
    • Keycard-operated door locks
    • Audible smoke alarms in rooms
    • Deadbolts and/or locks in rooms
    • Security peephole
    • Emergency info in rooms
Our rooms fittings

Our restaurants and bars

See all our restaurants
See all our bars
See all our restaurants and bars

Your meetings and events

4.8/5 AccorHotels Rating 1,156 reviews

Our guest reviews for Raffles Hainan

100% genuine reviews from our guests

Find out more
Henry C. C. Couples - 25/11/2018 AccorHotels certified review
« Lovely resort but service could be improved »

Really liked the resort and I would consider coming back. Service could have been improved. For example not cleaning our room when requested, forgetting one of our orders at the Chinese restaurant and a useless concierge, when trying to arrange a trip. However later our butler did a good job.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Henry, We appreciate you taking the time to provide us with such detailed feedback about your stay. I am very sorry to hear that several things throughout your stay didn’t meet your expectation. This critical feedback gives us an opportunity to review and improve our guest experience. Raffles always promises to provide emotional luxury to our future guests. Please accept our apology for the disappointment brought to you at our housekeeping, Chinese Restaurant and at the concierge. Please rest assured we are training our staff to ensure something like this will not happen again in the future. At the same time, I am so delighted to see that butler team took good care of you and I look forward to sharing this with them. We would be grateful for an opportunity to welcome you back during a future visit to Hainan when we will try our best to exceed your expectations. Should you wish to visit us again please feel free to contact us at ha… and I will take care of your booking personally. Thank you once again for your valuable feedback. Sincerely, Lynn Tian Assistant Guest Experience Manager Raffles Hainan

Mike Families - 18/11/2018 AccorHotels certified review
« a Raffles hotel without the Raffles experience »

We were looking for something remote with a beautiful beach away from the crowd. Normally the Raffles brand stands for high quality, but this resort does not meet that standard. The hardware of this resort was excellent, but the software overall is poor, not Raffles. For example: We ordered an afternoon tea after check in. On the menu, there was a list of different teas we could choose from, however non of them were in stock. Only green tea was available at that moment. According to the menu we could choose a fresh juice or a glass of sparkling wine next to the tea. "No sparkling wine", the waitress said! So we choose our juices. And again. some of the juices were not available. Anyway, after they brought us the tea we waited for more than 40 minutes for the sandwiches and the pastries. We ordered 2 different juices and they only brought us one. After I lost my patience I asked the waitresses how long I still have to wait. Truth was that we were totally forgotten. It was not busy at all at that moment. The lounge was quite empty. So after some apologies they brought us the the food. The food was really bad: dry sandwiches and pastries. It tasted liked leftovers from the breakfast. The price was around 300RMB. Not really expensive for a five star hotel but in this case it feels like someone was robbing me. In the evening we dine in resort's Chinese restaurant. The service here was much better than the afternoon tea we experienced that day, but the food does not meet our expectation. It tasted ok, but not worth the money. So we decided not to spent any money in the resort again. We stayed 3 nights and on the other nights we took a taxi to other places for diner (e.g. Intercontinental Haitang bay). During our stay we experienced that some of the personnel were trying to sell us the extras. Vey annoying: During check in, we were asked to upgrade our stay with lunch. During breakfast a personnel tried to sell us a hotpot diner in the restaurant. In the lobby we asked for a taxi to Haitang bay. One of the personnel (he looks like a senior porter or concierge, with black pants, white shirt and was dressed different than all the other porters at the entrance), told us not to use a normal taxi. Instead he can arrange something else for us. 150 RMB from Raffles to Duty free shopping mall in Haitang bay. I refused. After some negotiation he said it will be possible for 100 RMB. Come on! This is the Raffles, not a market! In the end we had no choice, because he convinced us there was no taxi. He tried to make clear that the black car service he recommended is not expensive, because a normal taxi rate for this distance will be more than 100 RMB. This is a lie. Our return in the night from the duty free mall back to the Raffles with a normal taxi was just 70 RMB. On our day of check out, we tried to outsmart this guy, we asked him to arrange a normal taxi for us for for 1 pm. We asked him at 11 am. Two hours in advance. But than he told us that a normal taxi will not have enough space for our luggages. Again he recommended his well known black car service wit a good price. Luckily one of the other porters was very helpful and friendly and told us he will call a normal taxi for us. We stayed at 4 different well known five stars resorts in Hainan and we never have to bargain for a taxi with a porter or a concierge. The Raffles is a exception. This guy needs to be fired! Not everything is bad at this hotel. Here are the good things about this place: -The house keeping was excellent! The presentation and how the room was made up at the day of check in was remarkable. It was a warm welcome. -We asked for a baby crib, but we found out the room comes with other amenities for our baby, like baby bath robe, baby shampoo, baby toothbrush and bath toys. My wife and I really like this. -The lady, who did our check out was really Raffles. Very friendly and helpful. -The staff at the swimming pool/beach was very kind and their service was great. -The resort is beautiful. Conclusion: a five star resort without the Raffles experience. I don't think I will come back to this resort in the near future.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mike, We appreciate you taking the time to provide us with such detailed feedback about your stay. I am very sorry to hear that several things throughout your stay didn’t meet your expectation. This critical feedback gives us an opportunity to review and improve our guest experience. Raffles always promises to provide emotional luxury to our future guests. Please accept our apology for the disappointment brought to you at our Clear Water Bay Lounge and at the concierge. Please rest assured we are training our staff to ensure something like this will not happen again in the future. Once again we are very sorry for any inconvenience caused and the failure of offering a memorable experience to you. We would be grateful for an opportunity to welcome you back during a future visit to Hainan when we will try our best to exceed your expectations. Should you wish to visit us again please feel free to contact us at ha… and I will take care of your booking personally. Thank you once again for your valuable feedback. Sincerely, Lynn Tian Assistant Guest Experience Manager Raffles Hainan

Zhen C. Families - 11/11/2018 AccorHotels certified review
« Warm, Professional and Subtlein Service »

6 days in hotel, also with Parent, the service team made impressive service experience~

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mr. C., It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. We will look forward to welcoming you back in the future. Sincerely, Lynn Tian Assistant Guest Experience Manager Raffles Hainan

Katherina Solo - 06/11/2018 AccorHotels certified review
« Service needs to be proved »

unpleased reservation experience with hotel team, rate cannot be able to meet with A plus member satisfaction for single pax staying. reservation team hardly understood with providing ideally proposal to me only if multiple requests and then stubbornly, solved my tiny request. On arrival, my Hotel room was not ready due to i arrived nearly 1pm? However thanks for the upgrade. my room prepared with a plus amenities and thats nice, thanks. Hotel staff didnt greet guest when they saw me. the foreign staff needs to be really well trained with hotel information, buz she showed me wrong direction to hotel room when i lost in hotel garden and, walked far lot.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Katherina, We appreciate you taking the time to provide us with such detailed feedback about your stay. I am very sorry to hear that several things throughout your stay didn’t meet your expectation. All your comments areessential to educating our staff about anticipation of guest needs. We will ensure your feedback will be given to all. Furthermore, I will personally supervise that all your other complaints are addressed that everything will be in order on your next visit. I do certainly hope that you will be able to plan another visit us and we are very hopeful that you will stay with us again so we can show you are our true service quality. Sincerely, Lynn Tian Assistant Guest Experience Manager Raffles Hainan

Jun Couples - 02/11/2018 AccorHotels certified review
« Absolute holiday »

I cannot thank enough for everything from the airport pick up to airport sent off. I mean it was the best holiday. The butler service made everything easy and other staffs were also very friendly. Even if they didn’t speak English, they tried to sort things out and I felt that. The facilities were great. The villa and the pool were more than amazing and I loved it. And just walking around the resort was also special. The atmosphere was fantastic, I was completely relaxed. For the management, I could see the resort was fully maintained as I saw many of management crews while my staying. The restaurants, I tried breakfast, Desa and Sapori. They were all good and mangers/staffs were again there for help and I was always welcomed. Especially, Sapori! I loved the place and food offered were exactly what I was expect. Well, all I want to say is I’m definitely wanting to come back soon and Raffles Hainan is now what I love. Only thing I missed was the SPA, I didn’t have time for it because there were so many things to do, so hopefully I can try the spa for my next visit. Thank you for everything. I trusted the name, Raffles, with my experience from Raffles Dubai and I was offered high class service as expected.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mr. K., It is a great pleasure to receive your wonderful feedback and I would like to sincerely thank you for taking the time share this with us. I am so delighted to see that our staff took such wonderful care of you and I look forward to sharing this with them. I will look forward to sharing this with our entire team and we will look forward to welcoming you back in the future. Sincerely, Lynn Tian Assistant Guest Experience Manager Raffles Hainan

L. Y. Friends - 01/11/2018 AccorHotels certified review
« Definitely will return »

First of all, big thank you to Mr Chidiac to organized the late check out for us and I certainly appreciate the room upgrade. I guest during our stay it was low season after national day golden week, we enjoyed very much the undisturbed beach, spacious room and beautiful pool. We had tried Sapori restaurant, authentic Italian and nice chat with the manager Ms Rose. Overall everything is perfect, top of the line service, comparing resorts in Yalong Bay or Haitang Bay, I certainly will choose Raffles again.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mr.Y. L., It is a great pleasure to receive your wonderful feedback and I would like to sincerely thank you for taking the time share this with us. I am so delighted that you enjoyed your stay and that our staff took wonderful care of you. We are looking forward to welcoming you back in the future and we will ensure that you will have a wonderful stay each time. Sincerely, Lynn Tian Assistant Guest Experience Manager Raffles Hainan

Anonymous Families - 28/10/2018 AccorHotels certified review
« Wonderful perfect »

Really good beach Really good swimming pool Really good Chinese food Really good building environment Really good service

Our hotel has responded to the review
Our hotel has responded to the review

Dear Ms. H., What a pleasure it is to receive your comments o your most recent stay. I would like to sincerely thank you for sharing your feedback. We will look forward to welcoming you back in the future. Sincerely, Lynn Tian Assistant Guest Experience Manager Raffles Hainan

Yann A. Solo - 22/10/2018 AccorHotels certified review
« SANYA SHORT RELAXING TRIP »

Amazing experience. Very professional, positive mindset and service-oriented employees. Hotel is extremely relaxing, quiet, luxury and very comfortable. I enjoyed very much that short break ( 3 nights). Globally speaking, the room is very lovely and well equipped and bigger than other Sanya hotels. Breakfast is very well with a lot of different choices. According to me, the only not really positive point of this hotel is it is localization: a bit far from the airport, especially for a short break during weekend or few days. nevertheless, for sure I will come back.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mr. A., What a great pleasure it is to receive your outstanding comments for your recent stay with us. I would like to sincerely thank you for sharing your feedback we are absolutely delighted to hear as well that you enjoyed your stay with us. I will look forward to sharing this with our entire team and recognizing Henry for his outstanding service.. We will look forward to welcoming you back in the future. Sincerely, Lynn Tian Assistant Guest Experience Manager Raffles Hainan

Eric Couples - 16/09/2018 AccorHotels certified review
« A dream comes true »

A stylish Hotel with nice architecture. Don't miss the beach, it is very clean and one of the most beautiful ones. Congratulation to the management for the well trained and polite staff and taken so much care for the property, restaurants, rooms, pools and surroundings. A real five star Hotel.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mr. A., What a pleasure it is to receive your comments as our valued Le Club Gold member on your most recent stay and thank you very much for sharing this with travelers around the world. I am so delighted that you enjoyed your stay and our staff took care of you. I will look forward to celebrating this with our entire team and thank them for their outstanding service to you. We will look forward to welcoming you back in the future. Sincerely, Lynn Tian Assistant Guest Experience Manager Raffles Hainan

Robin Y. Friends - 14/09/2018 AccorHotels certified review
« Relexing trip in Hai Nan »

accommodated well and will definitely comeback

Our hotel has responded to the review
Our hotel has responded to the review

Dear Robin, What a great pleasure it is to receive your outstanding comments for your recent stay with us. I would like to sincerely thank you for sharing your feedback as our valued Accor Plus Gold Member and we are absolutely delighted to hear as well that you enjoyed your stay. Thank you for loyalty to AccorHotels.We will look forward to welcoming you back in the future. Sincerely, Lynn Tian Assistant Guest Experience Manager Raffles Hainan

Hao Z. Families - 14/09/2018 AccorHotels certified review
« A truly luxury resort with great service. »

A brilliant stay with warming and skillful service with outstanding facility. Hotel is not very new but well managed. I Stayed for 2 nights and had a wonderful vacation there. Pool is absolutely splendid and lots of activities for adults and children. Restaurants are good. I'd like to say special thanks for Pierre Chidiac, Ervin Liu, Yoki Bi and Henry from the Bai Wei Restaurant. I sincerely felt a warm welcome of them.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Z. Hao, I would like to sincerely thank you for coming to stay with us as well as for sharing your wonderful feedback as our valued Accor Plus Platinum Member. I am so delighted that you enjoyed your holiday with us and that our staff took wonderful care of you. I will look forward to sharing this with our entire team and we will look forward to welcoming you back in the future. Sincerely, Lynn Tian Assistant Guest Experience Manager Raffles Hainan

L. T. Y. Couples - 13/09/2018 AccorHotels certified review
« Excellent services and the foods were amazing as well »

Staffs had manners and we could feel the welcoming every time we saw them. Also, the room was nice and thank you for the rose petals on the bed, which looked gorgeous.

Our hotel has responded to the review
Our hotel has responded to the review

Dear To Ying L., It is a great pleasure to receive your wonderful feedback and I would like to sincerely thank you for taking the time share this with travelers around the world. I am so delighted that you enjoyed your room, the food at our restaurant and that our staff took wonderful care of you. I will look forward to sharing this with our entire team and we will look forward to welcoming you back in the future. Sincerely, Lynn Tian Assistant Guest Experience Manager Raffles Hainan

Anonymous Families - 06/09/2018 AccorHotels certified review
« Overall good »

Nice environment, big hotel room and good service. However, very limited food selection with quite expensive price. And I feel the hotel room kind of damp maybe because of rainy season.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Guest, We very much appreciate your comments regarding your stay at the Raffles Hainan. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Lynn Tian Assistant Guest Experience Manager Raffles Hainan

W. Y. Families - 27/08/2018 AccorHotels certified review
« Good ! »

room is very nice, and the room service is really good , reception is very profesional !

Our hotel has responded to the review
Our hotel has responded to the review

Dear Y. W., What a great pleasure it is to receive your outstanding comments for your recent stay with us. I would like to sincerely thank you for sharing your feedback we are absolutely delighted to hear as well that you enjoyed your stay at Raffles Hainan I will look forward to sharing this with our entire team and recognizing our reception for their outstanding service. We will look forward to welcoming you back in the future. Sincerely, Lynn Tian Assistant Guest Experience Manager Raffles Hainan

Chichi Couples - 23/06/2018 AccorHotels certified review
« Excellent hotel and staff »

Amazingly big room, very welcoming and helpful staff. Definitely the best hotel in Clearwater Bay, would like to come again.

Our hotel has responded to the review
Our hotel has responded to the review

尊敬的张女士: 感谢惠赐有关下榻 Raffles Hainan 的宝贵意见。听到您对我们工作的肯定,十分开心。 我会将您的意见与我们的团队一起分享。一直以来,我们坚持不懈地提升服务质量,我相信这个反馈将给我们所有的员工带来莫大的鼓舞。 再次感谢您与我们分享您的体验,我们真诚地希望您的下一次光临会像前一次一样愉快。 谨启

Violetta Families - 20/06/2018 AccorHotels certified review
« Will be back for sure »

My parents had a great moment in the hotel, with the considerate room service for their wedding anniversary. It would be nicer if the check-in time can be moved ahead of 3pm (as regularly in the other hotels), and if the credits can be accumulated into the Accord account.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Qian Wen C., We very much appreciate your comments regarding your stay at the Raffles Hainan. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Bevis Lu Duty Manager

Jonathan K. Friends - 03/05/2018 AccorHotels certified review
« Fantastic Stay with Wonderful Memories »

Staying at Raffles Hainan was the highlight of my recent visit to China. The hotel is extremely comfortable and the staff cannot be more professional and warm. We will definitely be back. General Manager Robert Cousins and his senior staff have done an excellent job in maintaining and exceeding the Raffles standards I expected.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Jonathan K., We very much appreciate your comments regarding your stay at the Raffles Hainan. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Assistant Front Office Manager Leo Lv

William Friends - 27/04/2018 AccorHotels certified review
« Awesome »

Words cannot describe how the gratitude I felt during my stay ...

Lester Business - 27/04/2018 AccorHotels certified review
« Great »

Fantastic surrounding. Service excellent. Brilliant overall.

Gary W. Business - 26/04/2018 AccorHotels certified review
« I was very satisfied with the service, room conditions and the facility. »

It was a great experience with a comfortable stay, nice people, great service, great view, etc/

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