Hotel - Raffles Hainan
Raffles	 Hotel Raffles	 Hotel

Raffles Hainan

4.8/5 1,012 reviews
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  • The hotel has wifi WIFI/Internet Access
  • The hotel serves breakfast Breakfast
  • The hotel has a bar Bar
  • The hotel has a parking Parking
  • The hotel has a restaurant Restaurant
  • The hotel has air conditioning in rooms Air Conditioning
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Services in the hotel and nearby

Check-in from 15h00
Check out up to 12h00

Services and practical information

Paying
  • WIFI/Internet Access
    • WIFI at the hotel
    • High-speed Internet
    • WIFI in the communal areas
    • WIFI in your room
    • WIFI access
  • Parking
    • Private outdoor parking
    • Private enclosed outdoor parking
    • Well-lit parking
  • Accessibility for people with reduced mobility
    • Reduced mobility rooms
    • Wheelchair access
    • Reduced mobility facilities
    • Accessible bathroom
  • Services for children
    • Children's Club for 0 to 3 years (Paying)
    • Children's Club for 3 to 6 years (Paying)
    • Children's Club for 4 to 6 years (Paying)
    • Childrens Club for 6 to 12 years (Paying)
    • Children's Club for over 12s (Paying)
    • Outdoor playground for children
  • Air conditioned
    • Air conditioning
    • Automatic air control
    • Air Conditioning
  • SANYA PHOENIX INTERNATIONAL APT
  • Languages spoken at the hotel
    • Chinese Mandarin
    • English

Leisure and activities

  • Swimming pool
    • Outdoor heated pool
    • Outdoor unheated pool
  • Fitness centre
  • Well-being
    • Jacuzzi (Paying)
    • Massage (Paying)
    • Sauna (Paying)
    • Solarium (Paying)
  • Services for children
    • Children's Club for 0 to 3 years (Paying)
    • Children's Club for 3 to 6 years (Paying)
    • Children's Club for 4 to 6 years (Paying)
    • Childrens Club for 6 to 12 years (Paying)
    • Children's Club for over 12s (Paying)
    • Outdoor playground for children
  • Tennis
  • Beach and water sports
    • Jet skiing (Paying)
    • Private beach
    • Sailing facilities (Paying)
    • Snorkelling/Scuba diving center (Paying)
  • Bicycles rental

Catering

  • 4 restaurant(s)
  • 2 bar(s)
  • Room service

Business services

  • 13 meeting room(s)
  • Congresses/conventions
    • Congress center
    • Conventions hotel
See all services

Hotel location

Our rooms

Raffles Hainan features 289 luxurious guestrooms and 32 exquisitely appointed private villas, starting at 80m2.Designed in a contemporary style with lavish in-room amenities,each room enjoys magnificent ocean or golf course views from picture windows and its own private balcony.

  • 321 rooms
  • 3 rooms for people with reduced mobility
  • Baby bed
    • Air conditioning
    • Emergency exit map
    • Automatic air control
    • Bathroom doors 32 inches wide
    • WIFI in your room
    • Baby bed
    • High speed transmission line
    • Minibar
    • Sprinkler in room
    • Keycard-operated door locks
    • Audible smoke alarms in rooms
    • Deadbolts and/or locks in rooms
    • Security peephole
    • Emergency info in rooms
Our rooms fittings

Our restaurants and bars

See all our restaurants
See all our bars
See all our restaurants and bars

Your meetings and events

4.8/5 AccorHotels Rating 1,012 reviews

Our guest reviews for Raffles Hainan

100% genuine reviews from our guests

Find out more
Eric Couples - 16/09/2018 AccorHotels certified review
« A dream comes true »

A stylish Hotel with nice architecture. Don't miss the beach, it is very clean and one of the most beautiful ones. Congratulation to the management for the well trained and polite staff and taken so much care for the property, restaurants, rooms, pools and surroundings. A real five star Hotel.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mr. A., What a pleasure it is to receive your comments as our valued Le Club Gold member on your most recent stay and thank you very much for sharing this with travelers around the world. I am so delighted that you enjoyed your stay and our staff took care of you. I will look forward to celebrating this with our entire team and thank them for their outstanding service to you. We will look forward to welcoming you back in the future. Sincerely, Lynn Tian Assistant Guest Experience Manager Raffles Hainan

Robin Y. Friends - 14/09/2018 AccorHotels certified review
« Relexing trip in Hai Nan »

accommodated well and will definitely comeback

Our hotel has responded to the review
Our hotel has responded to the review

Dear Robin, What a great pleasure it is to receive your outstanding comments for your recent stay with us. I would like to sincerely thank you for sharing your feedback as our valued Accor Plus Gold Member and we are absolutely delighted to hear as well that you enjoyed your stay. Thank you for loyalty to AccorHotels.We will look forward to welcoming you back in the future. Sincerely, Lynn Tian Assistant Guest Experience Manager Raffles Hainan

Hao Z. Families - 14/09/2018 AccorHotels certified review
« A truly luxury resort with great service. »

A brilliant stay with warming and skillful service with outstanding facility. Hotel is not very new but well managed. I Stayed for 2 nights and had a wonderful vacation there. Pool is absolutely splendid and lots of activities for adults and children. Restaurants are good. I'd like to say special thanks for Pierre Chidiac, Ervin Liu, Yoki Bi and Henry from the Bai Wei Restaurant. I sincerely felt a warm welcome of them.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Z. Hao, I would like to sincerely thank you for coming to stay with us as well as for sharing your wonderful feedback as our valued Accor Plus Platinum Member. I am so delighted that you enjoyed your holiday with us and that our staff took wonderful care of you. I will look forward to sharing this with our entire team and we will look forward to welcoming you back in the future. Sincerely, Lynn Tian Assistant Guest Experience Manager Raffles Hainan

L. T. Y. Couples - 13/09/2018 AccorHotels certified review
« Excellent services and the foods were amazing as well »

Staffs had manners and we could feel the welcoming every time we saw them. Also, the room was nice and thank you for the rose petals on the bed, which looked gorgeous.

Our hotel has responded to the review
Our hotel has responded to the review

Dear To Ying L., It is a great pleasure to receive your wonderful feedback and I would like to sincerely thank you for taking the time share this with travelers around the world. I am so delighted that you enjoyed your room, the food at our restaurant and that our staff took wonderful care of you. I will look forward to sharing this with our entire team and we will look forward to welcoming you back in the future. Sincerely, Lynn Tian Assistant Guest Experience Manager Raffles Hainan

Anonymous Families - 06/09/2018 AccorHotels certified review
« Overall good »

Nice environment, big hotel room and good service. However, very limited food selection with quite expensive price. And I feel the hotel room kind of damp maybe because of rainy season.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Guest, We very much appreciate your comments regarding your stay at the Raffles Hainan. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Lynn Tian Assistant Guest Experience Manager Raffles Hainan

W. Y. Families - 27/08/2018 AccorHotels certified review
« Good ! »

room is very nice, and the room service is really good , reception is very profesional !

Our hotel has responded to the review
Our hotel has responded to the review

Dear Y. W., What a great pleasure it is to receive your outstanding comments for your recent stay with us. I would like to sincerely thank you for sharing your feedback we are absolutely delighted to hear as well that you enjoyed your stay at Raffles Hainan I will look forward to sharing this with our entire team and recognizing our reception for their outstanding service. We will look forward to welcoming you back in the future. Sincerely, Lynn Tian Assistant Guest Experience Manager Raffles Hainan

Chichi Couples - 23/06/2018 AccorHotels certified review
« Excellent hotel and staff »

Amazingly big room, very welcoming and helpful staff. Definitely the best hotel in Clearwater Bay, would like to come again.

Our hotel has responded to the review
Our hotel has responded to the review

尊敬的张女士: 感谢惠赐有关下榻 Raffles Hainan 的宝贵意见。听到您对我们工作的肯定,十分开心。 我会将您的意见与我们的团队一起分享。一直以来,我们坚持不懈地提升服务质量,我相信这个反馈将给我们所有的员工带来莫大的鼓舞。 再次感谢您与我们分享您的体验,我们真诚地希望您的下一次光临会像前一次一样愉快。 谨启

Violetta Families - 20/06/2018 AccorHotels certified review
« Will be back for sure »

My parents had a great moment in the hotel, with the considerate room service for their wedding anniversary. It would be nicer if the check-in time can be moved ahead of 3pm (as regularly in the other hotels), and if the credits can be accumulated into the Accord account.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Qian Wen C., We very much appreciate your comments regarding your stay at the Raffles Hainan. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Bevis Lu Duty Manager

Jonathan K. Friends - 03/05/2018 AccorHotels certified review
« Fantastic Stay with Wonderful Memories »

Staying at Raffles Hainan was the highlight of my recent visit to China. The hotel is extremely comfortable and the staff cannot be more professional and warm. We will definitely be back. General Manager Robert Cousins and his senior staff have done an excellent job in maintaining and exceeding the Raffles standards I expected.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Jonathan K., We very much appreciate your comments regarding your stay at the Raffles Hainan. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Assistant Front Office Manager Leo Lv

William Friends - 27/04/2018 AccorHotels certified review
« Awesome »

Words cannot describe how the gratitude I felt during my stay ...

Lester Business - 27/04/2018 AccorHotels certified review
« Great »

Fantastic surrounding. Service excellent. Brilliant overall.

Gary W. Business - 26/04/2018 AccorHotels certified review
« I was very satisfied with the service, room conditions and the facility. »

It was a great experience with a comfortable stay, nice people, great service, great view, etc/

D. Y. Business - 22/04/2018 AccorHotels certified review
« Fantastic »

A big thank to Yoki Bi and her FO team.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Y. D., We very much appreciate your comments regarding your stay at the Raffles Hainan. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely,

Galen U. Couples - 13/04/2018 AccorHotels certified review
« Where Luxury and Tranquility Meet »

My wife and I have had the opportunity to travel extensively around the world and we would rate Raffles Hainan in our Top 3. The room was unbelievably large with great amenities and overall fantastic! The pools were well kept and very quiet, which is exactly what you need when you want to relax. The food quality and selection were outstanding, and the staff were all great. We also used the spa, which was outstanding.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Galen Gregory U., We very much appreciate your comments regarding your stay at the Raffles Hainan. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Bevis Lu Duty Manager

Julie R. Couples - 08/04/2018 AccorHotels certified review
« Head of School »

We had a great stay. In particular, our Butler Sam was incredible. He paid special attention and gave us personalized service. He was caring, pleasant and very friendly. He made our stay wonderful. Other staff were also excellent. One thing we thought was not good was being asked to pay for floatables in the large pool. These should be included in the services. You should really reconsider this policy.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Julie r., We very much appreciate your comments regarding your stay at the Raffles Hainan. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Assistant Front Office Manager Leo Lv

Olga Couples - 22/03/2018 AccorHotels certified review
« Best place for couple »

Hotel is wow wow wow! I’d like to say a big thank you to Abla! It’s our first experience to stay in Raffles Hainan. From the moment we arrived to lobby we were lucky to meet Alba. She is so professional and helpful! She arranged for us the best private pool room according our booking and she followed all our requests! After that we changed the room as it was room with 2 beds for room with 1 bed. We live everything! Perfect pls e for couples! And we loved breakfast very much! Our experience in Raffles Hainan was amazing! Thanks a lot to Alba again! Great stuff! Well done! Come back with children next time for sure!

Our hotel has responded to the review
Our hotel has responded to the review

Dear Ms. Olga We very much appreciate your comments regarding your stay at the Raffles Hainan. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Asisstant Front Office Manager Caroline

Anonymous Families - 19/03/2018 AccorHotels certified review
« very nice and relaxing »

The staff is friendly.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Lin H., We very much appreciate your comments regarding your stay at the Raffles Hainan. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Duty Manager Howard

Anonymous Couples - 11/02/2018 AccorHotels certified review

Spent a wonderful week at this location with my wife on our honeymoon.Hugo Lu really welcomed us to begin with. And throughout the rest of the stay, the entire team was very friendly and service was excellent. Thanks for a memorable experience to us!

Our hotel has responded to the review
Our hotel has responded to the review

Dear Traveler, Thank you for taking the time to review your stay with us. I am very happy to hear that our staffs made you have a memorable experience. This is really one of the things that we try to maintain in our hotel. Hoping to see you again soon. Sincerely, Fiona Feng Guest Experience Manger

Pamela Families - 19/01/2018 AccorHotels certified review
« Best family experience »

We stayed in a villa and my children loved the butler service, children's amenities, pool, unicorn in the pool, and the beach. This was the third time we stayed at Raffles Hainan. The service throughout the Resort was sincere and friendly. Only downside for us is the lack of good eating options. We liked the Italian restaurant and the manager and chef were friendly and great with my family but the breakfast and tea service are lacking and don't measure up to the rest of the Resort. We feel so strongly about lack of good food options that we stayed in a pool suite at the Rosewood our first night and enjoyed the Fishmonger excellent food and service but otherwise knew moving back to the Raffles was the right choice for the kids. We were greeted so professionally and warmly by Fiona and her staff upon arrival and my husband and I knew we had made the right choice to return to Raffles Hainan. We were so pleased to meet the outstanding butler James Lian again and Jin, my kids were asking for them every time we went anywhere. Thank you for being the highlight of our weeklong family trip. We also went to HK and Shanghai but the boys are still talking about the beach, Uni (pool unicorn) and asking when they can go back and see their butler friends again.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Pamela, Thank you for taking the time to review your stay with us. I am very happy to hear that our staff made you feel at home. This is really one of the things that we try to maintain in our hotel. Also we will focus on breakfast and tea service. Hoping to see you again soon. Sincerely, Fiona Guest Experience Manager

J. Families - 13/01/2018 AccorHotels certified review
« A beautiful place to stay »

We only stay for 3 days but will return next year and stay longer. The place is absolutely beautiful and rooms are fantastic. Beautiful landscapes too, too bad can’t swim in the sea but the pools are very nice.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mr. J., Thank you for your review and for choosing our hotel, I am happy that you had a good stay with us and we are looking forward to having you again as a guest in our hotel. Sincerely, Fiona Guest Experience Manager

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