Hotel - Raffles Hainan
Raffles	 Hotel Raffles	 Hotel

Raffles Hainan

4.8/5 835 reviews
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  • The hotel has wifi WIFI/Internet Access
  • The hotel serves breakfast Breakfast
  • The hotel has a bar Bar
  • The hotel has a parking Parking
  • The hotel has a restaurant Restaurant
  • The hotel has air conditioning in rooms Air Conditioning
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Services in the hotel and nearby

Check-in from 15h00
Check out up to 12h00

Services and practical information

Paying
  • WIFI/Internet Access
    • WiFi at the hotel
    • High-speed Internet
    • WIFI in the communal areas
    • WiFi in your room
    • WiFi access
  • Parking
    • Private outdoor parking
    • Private enclosed outdoor parking
    • Well-lit parking
  • Accessible bathroom
  • Services for children
    • Children's Club for 0 to 3 years (Paying)
    • Children's Club for 3 to 6 years (Paying)
    • Children's Club for 4 to 6 years (Paying)
    • Childrens Club for 6 to 12 years (Paying)
    • Children's Club for over 12s (Paying)
    • Outdoor playground for children
  • Air conditioned
    • Air conditioning
    • Automatic air control
    • Air Conditioning
  • SANYA PHOENIX INTERNATIONAL APT

Leisure and activities

  • Swimming pool
    • Outdoor heated pool
    • Outdoor unheated pool
  • Fitness centre
  • Well-being
    • Jacuzzi (Paying)
    • Massage (Paying)
    • Sauna (Paying)
    • Solarium (Paying)
  • Services for children
    • Children's Club for 0 to 3 years (Paying)
    • Children's Club for 3 to 6 years (Paying)
    • Children's Club for 4 to 6 years (Paying)
    • Childrens Club for 6 to 12 years (Paying)
    • Children's Club for over 12s (Paying)
    • Outdoor playground for children
  • Golf
  • Tennis
  • Beach and water sports
    • Jet skiing (Paying)
    • Private beach
    • Sailing facilities (Paying)
    • Snorkelling/Scuba diving center (Paying)
  • Bicycles rental

Catering

  • 4 restaurant(s)
  • 2 bar(s)

Business services

  • 13 meeting room(s)
  • Congresses/conventions
    • Congress center
    • Conventions hotel
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Hotel location

Our rooms

Raffles Hainan features 289 luxurious guestrooms and 32 exquisitely appointed private villas, starting at 80m2.Designed in a contemporary style with lavish in-room amenities,each room enjoys magnificent ocean or golf course views from picture windows and its own private balcony.

  • 303 rooms
  • Baby bed
    • Air conditioning
    • Emergency exit map
    • Automatic air control
    • Bathroom doors 32 inches wide
    • WiFi in your room
    • Baby bed
    • High speed transmission line
    • Minibar
    • Sprinkler in room
    • Keycard-operated door locks
    • Audible smoke alarms in rooms
    • Deadbolts and/or locks in rooms
    • Security peephole
    • Emergency info in rooms
Our rooms fittings

Our restaurants and bars

See all our restaurants
See all our bars
See all our restaurants and bars

Your meetings and events

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4.8/5 AccorHotels Rating 835 reviews

Our guest reviews for Raffles Hainan

100% genuine reviews from our guests

Find out more
Chichi Couples - 23/06/2018 AccorHotels certified review
« Excellent hotel and staff »

Amazingly big room, very welcoming and helpful staff. Definitely the best hotel in Clearwater Bay, would like to come again.

Our hotel has responded to the review
Our hotel has responded to the review

尊敬的张女士: 感谢惠赐有关下榻 Raffles Hainan 的宝贵意见。听到您对我们工作的肯定,十分开心。 我会将您的意见与我们的团队一起分享。一直以来,我们坚持不懈地提升服务质量,我相信这个反馈将给我们所有的员工带来莫大的鼓舞。 再次感谢您与我们分享您的体验,我们真诚地希望您的下一次光临会像前一次一样愉快。 谨启

Violetta Families - 20/06/2018 AccorHotels certified review
« Will be back for sure »

My parents had a great moment in the hotel, with the considerate room service for their wedding anniversary. It would be nicer if the check-in time can be moved ahead of 3pm (as regularly in the other hotels), and if the credits can be accumulated into the Accord account.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Qian Wen C., We very much appreciate your comments regarding your stay at the Raffles Hainan. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Bevis Lu Duty Manager

Jonathan K. Friends - 03/05/2018 AccorHotels certified review
« Fantastic Stay with Wonderful Memories »

Staying at Raffles Hainan was the highlight of my recent visit to China. The hotel is extremely comfortable and the staff cannot be more professional and warm. We will definitely be back. General Manager Robert Cousins and his senior staff have done an excellent job in maintaining and exceeding the Raffles standards I expected.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Jonathan K., We very much appreciate your comments regarding your stay at the Raffles Hainan. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Assistant Front Office Manager Leo Lv

William Friends - 27/04/2018 AccorHotels certified review
« Awesome »

Words cannot describe how the gratitude I felt during my stay ...

Lester Business - 27/04/2018 AccorHotels certified review
« Great »

Fantastic surrounding. Service excellent. Brilliant overall.

Gary W. Business - 26/04/2018 AccorHotels certified review
« I was very satisfied with the service, room conditions and the facility. »

It was a great experience with a comfortable stay, nice people, great service, great view, etc/

D. Y. Business - 22/04/2018 AccorHotels certified review
« Fantastic »

A big thank to Yoki Bi and her FO team.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Y. D., We very much appreciate your comments regarding your stay at the Raffles Hainan. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely,

Galen U. Couples - 13/04/2018 AccorHotels certified review
« Where Luxury and Tranquility Meet »

My wife and I have had the opportunity to travel extensively around the world and we would rate Raffles Hainan in our Top 3. The room was unbelievably large with great amenities and overall fantastic! The pools were well kept and very quiet, which is exactly what you need when you want to relax. The food quality and selection were outstanding, and the staff were all great. We also used the spa, which was outstanding.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Galen Gregory U., We very much appreciate your comments regarding your stay at the Raffles Hainan. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Bevis Lu Duty Manager

Julie R. Couples - 08/04/2018 AccorHotels certified review
« Head of School »

We had a great stay. In particular, our Butler Sam was incredible. He paid special attention and gave us personalized service. He was caring, pleasant and very friendly. He made our stay wonderful. Other staff were also excellent. One thing we thought was not good was being asked to pay for floatables in the large pool. These should be included in the services. You should really reconsider this policy.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Julie r., We very much appreciate your comments regarding your stay at the Raffles Hainan. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Assistant Front Office Manager Leo Lv

Olga Couples - 22/03/2018 AccorHotels certified review
« Best place for couple »

Hotel is wow wow wow! I’d like to say a big thank you to Abla! It’s our first experience to stay in Raffles Hainan. From the moment we arrived to lobby we were lucky to meet Alba. She is so professional and helpful! She arranged for us the best private pool room according our booking and she followed all our requests! After that we changed the room as it was room with 2 beds for room with 1 bed. We live everything! Perfect pls e for couples! And we loved breakfast very much! Our experience in Raffles Hainan was amazing! Thanks a lot to Alba again! Great stuff! Well done! Come back with children next time for sure!

Our hotel has responded to the review
Our hotel has responded to the review

Dear Ms. Olga We very much appreciate your comments regarding your stay at the Raffles Hainan. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Asisstant Front Office Manager Caroline

Anonymous Families - 19/03/2018 AccorHotels certified review
« very nice and relaxing »

The staff is friendly.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Lin H., We very much appreciate your comments regarding your stay at the Raffles Hainan. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Duty Manager Howard

Anonymous Couples - 11/02/2018 AccorHotels certified review

Spent a wonderful week at this location with my wife on our honeymoon.Hugo Lu really welcomed us to begin with. And throughout the rest of the stay, the entire team was very friendly and service was excellent. Thanks for a memorable experience to us!

Our hotel has responded to the review
Our hotel has responded to the review

Dear Traveler, Thank you for taking the time to review your stay with us. I am very happy to hear that our staffs made you have a memorable experience. This is really one of the things that we try to maintain in our hotel. Hoping to see you again soon. Sincerely, Fiona Feng Guest Experience Manger

Pamela Families - 19/01/2018 AccorHotels certified review
« Best family experience »

We stayed in a villa and my children loved the butler service, children's amenities, pool, unicorn in the pool, and the beach. This was the third time we stayed at Raffles Hainan. The service throughout the Resort was sincere and friendly. Only downside for us is the lack of good eating options. We liked the Italian restaurant and the manager and chef were friendly and great with my family but the breakfast and tea service are lacking and don't measure up to the rest of the Resort. We feel so strongly about lack of good food options that we stayed in a pool suite at the Rosewood our first night and enjoyed the Fishmonger excellent food and service but otherwise knew moving back to the Raffles was the right choice for the kids. We were greeted so professionally and warmly by Fiona and her staff upon arrival and my husband and I knew we had made the right choice to return to Raffles Hainan. We were so pleased to meet the outstanding butler James Lian again and Jin, my kids were asking for them every time we went anywhere. Thank you for being the highlight of our weeklong family trip. We also went to HK and Shanghai but the boys are still talking about the beach, Uni (pool unicorn) and asking when they can go back and see their butler friends again.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Pamela, Thank you for taking the time to review your stay with us. I am very happy to hear that our staff made you feel at home. This is really one of the things that we try to maintain in our hotel. Also we will focus on breakfast and tea service. Hoping to see you again soon. Sincerely, Fiona Guest Experience Manager

J. Families - 13/01/2018 AccorHotels certified review
« A beautiful place to stay »

We only stay for 3 days but will return next year and stay longer. The place is absolutely beautiful and rooms are fantastic. Beautiful landscapes too, too bad can’t swim in the sea but the pools are very nice.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mr. J., Thank you for your review and for choosing our hotel, I am happy that you had a good stay with us and we are looking forward to having you again as a guest in our hotel. Sincerely, Fiona Guest Experience Manager

Anonymous Business - 17/12/2017 AccorHotels certified review
« Impressive service from welcome team »

Everything in details make me comfortable

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mr. Z., We appreciate your stay with us in Raffles Hainan. We appreciate your comments regarding your stay, we believe your comments will encourage our team to create more unforgettable moment in the future. Thank you again for sharing your experience, and we are looking forward to welcoming you back to our resort in the nearest future. The story continues… Sincerely, Fiona Guest Experience Manager

J C. Business - 26/11/2017 AccorHotels certified review
« A beautiful getaway in Sanya »

The rooms and facilities are truly incredible, and the service staff were very helpful. The only area of improvement I would suggest would be on the F&B service. I waited an hour for room service the only time I ordered, and it took a long time at lunch service to get drinks. Our food arrived before the drinks came both at the main dining area and the restaurant nearby the pool. However, the service at the scheduled work dinner functions was significantly better, organised and prompt.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Ms. C., We appreciate your stay with us, thank you for reivew. I am glad to hear that overall your experience was positive. i am disappointed to hear that our room service and restaurant service did not meet your expectations. This critical feedback will be used in training our staff. Than you and look forward to seeing you soon. The story continues… Sincerely, Fiona Guest Experience Manager

Christine Business - 21/11/2017 AccorHotels certified review
« Enjoyable »

The room was very comfortable and the view was wonderful. The overall atmosphere of the hotel was tranquil and elegant.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Ms. Y., We appreciate your comments regarding your stay, and glad to hear that you are satisfied with hotel room and environment. Thank you again for sharing your experience, and we are looking forward to welcoming you back to our resort in the nearest future. The story continues… Sincerely, Fiona Guest Experience Manager

Michelle Couples - 07/11/2017 AccorHotels certified review
« An unwinding, comfortable and joyful vacation with sea and sky »

It is our second stay at Raffles Hainan. This time we live in a villa that equipped with a large private pool and an unicorn buoy. So cute. Everything is as good as our first visit and stay at the sea view suite. The beach is in walking distance like 3-8 minutes only. Beach and the outdoor pools are always in perfect condition. Breakfast with wide selection never disappoints you in the morning. I have to cut it short: For sure we will be back next time:) And I very much like DOR Pierre, F&B Rita, Rajesh and Rabinka. Pleasure to meet FO Leo and last but not least GM Robert. See you sometime in 2018!

Our hotel has responded to the review
Our hotel has responded to the review

Dear Ms. W., We appreciate your stay with us again. Thank you for your kind comments. I will be sure to let my colleagues know how much of an impact they made on your experience. We are always pleased to be your home away home. Thank you again for sharing your experience, and we are looking forward to welcoming you back to our resort in the nearest future. The story continues… Sincerely, Fiona Guest Experience Manager

Chad Families - 27/10/2017 AccorHotels certified review
« Very relaxing and comfortable »

We had a great time. The service was excellent. Everything was great except that the jacuzzis were not working.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mr. F., We appreciate your stay with us in Raffles Hainan and your comments regarding your stay, we are happy that you enjoyed your stay and we believe your comments will encourage our team to create more unforgettable moment in the future. Thank you again for sharing your experience, and we are looking forward to welcoming you back to our resort in the nearest future. The story continues… Sincerely, Fiona Guest Experience Manager

Cindy Couples - 18/10/2017 AccorHotels certified review
« Wonderful! »

Hi we were very pleased with the service. We were required to hangs from the villa to the suite due to the typhoon. Was very surprised when even the server at the lounge knew the exact room numbers that we were changed from and to. However some areas that were not so pleasant: - wifi was not strong enough in some parts of the room/hotel - there were mosquitoes in the car for the airport transfer from the hotel to the airport - no smoked salmon at the breakfast buffet, could only find smoked mackerel

Our hotel has responded to the review
Our hotel has responded to the review

Dear Ms.T., Thank you for your review and choosing our hotel. I'm happy that you are very pleased with our service. I apologize for the mosquitoes in car, we are sure to focus on it; Wifi and breakfast experience we also will have improvement. Thank you again for sharing your experience, and we are looking forward to welcoming you back to our resort in the nearest future. The story continues… Sincerely, Fiona Guest Experience Manager

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