Hotel - Raffles Hainan
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Raffles	 Hotel

Raffles Hainan

Clearwater Bay Avenue  Yingzhou Town  Lingshui County 
572427  HAINAN
CHINA

Based on 329 reviews
AccorHotels Rating Based on 329 reviews
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Check-in from 15h00
Check out up to 12h00
Paying

Services in the hotel and nearby

  • WIFI/Internet Access
    • WIFI at the hotel
    • High-speed Internet
    • WIFI in the communal areas
    • WIFI in your room
    • WIFI access
  • Parking
    • Private outdoor parking
    • Private enclosed outdoor parking
    • Well-lit parking
  • Accessible bathroom
  • Swimming pool
    • Outdoor heated pool
    • Outdoor unheated pool
  • Fitness centre
  • Well-being
    • Jacuzzi (Paying)
    • Massage (Paying)
    • Solarium (Paying)

Services and practical information

  • WIFI/Internet Access
    • WIFI at the hotel
    • High-speed Internet
    • WIFI in the communal areas
    • WIFI in your room
    • WIFI access
  • Parking
    • Private outdoor parking
    • Private enclosed outdoor parking
    • Well-lit parking
  • Accessible bathroom
  • Services for children
    • Children's Club for 0 to 3 years (Paying)
    • Children's Club for 3 to 6 years (Paying)
    • Children's Club for 4 to 6 years (Paying)
    • Childrens Club for 6 to 12 years (Paying)
    • Children's Club for over 12s (Paying)
    • Outdoor playground for children

Leisure and activities

  • Swimming pool
    • Outdoor heated pool
    • Outdoor unheated pool
  • Fitness centre
  • Well-being
    • Jacuzzi (Paying)
    • Massage (Paying)
    • Solarium (Paying)
  • Services for children
    • Children's Club for 0 to 3 years (Paying)
    • Children's Club for 3 to 6 years (Paying)
    • Children's Club for 4 to 6 years (Paying)
    • Childrens Club for 6 to 12 years (Paying)
    • Children's Club for over 12s (Paying)
    • Outdoor playground for children
  • Golf
  • Tennis
  • Beach and water sports
    • Jet skiing (Paying)
    • Private beach
    • Sailing facilities (Paying)
    • Snorkelling/Scuba diving center (Paying)
  • Bicycle hire facilities

Catering

  • 4 restaurant(s)
  • 2 bar(s)

Business services

  • 13 meeting room(s)
See all services

Hotel location

Our rooms

Raffles Hainan features 289 luxurious guestrooms and 32 exquisitely appointed private villas, starting at 80m2.Designed in a contemporary style with lavish in-room amenities,each room enjoys magnificent ocean or golf course views from picture windows and its own private balcony.

  • 321 rooms
    • Emergency exit map
    • Bathroom doors 32 inches wide
    • WIFI in your room
    • High speed transmission line
    • Minibar
    • Sprinkler in room
    • Keycard-operated door locks
    • Audible smoke alarms in rooms
    • Deadbolts and/or locks in rooms
    • Security peephole
    • Emergency info in rooms
Our rooms fittings

Our restaurants and bars

See all our restaurants
See all our bars
See all our restaurants and bars

Your meetings and events

4.7/5 AccorHotels Rating Based on 329 reviews

Our guest reviews for Raffles Hainan

100% genuine reviews from our guests

Find out more
AccorHotels certified review
M. G. Families - 02/08/2017
« Very friendly staff and nice environment. »

Friendly staff, warm welcome and the upgrade to seaview is very nice

AccorHotels certified review
Anonymous Couples - 01/08/2017
« Some how was not that happy these time »

First of all old guest should get same room if not then should have better choice then last one instead of lower.

AccorHotels certified review
Dr. E. W. Families - 27/07/2017
« Great hardware but service quality has much room for improvement »

The resort and our villa was beautiful and comfortable. We stayed during the off peak season and enjoyed the peace and quiet! Although the staff were always polite, much can be improved with their service delivery. For example, our room type was changed without prior notice, the person who brought us to our first villa didn't know the layout of the villa at all and it was pitch dark when we checked in. The operator on multiple occasions just did not pick up. Golf cart transport sometimes did not show. Engineers would ask me to communicate with his colleagues. Waitress in the Italian restaurant didn't even know what risotto and antipasti were. Seemingly small problems but if you have to deal with several of them everyday, they become very annoying and spoiled the overall experience. The duty managers attended to some of the problems. I hope they would really take my feedback on board.

AccorHotels certified review
Helen W. Families - 20/07/2017
« Great experience at Raffles »

I love the healthy breakfast there and the very nice environment. I'd like to stay at Raffles next time and also recommend to my friends.

AccorHotels certified review
Hongseok K. Families - 17/07/2017
« Best Service...Thank you. »

I have enjoyed the Raffles Hotel for 2 days with my wife and an unborn baby. I feel the satisfactions for my wife so much as my baby inside the belly the best. Because my wife felt the activities of the lovely inside the belly^^. Thank you for your services and I expect to visit this hotel in 2-3 years with my baby. P.S I especially thank the main woman clerk(I dont remember the name) to make the good room for my wife and baby's comforts.

AccorHotels certified review
Hyoseob Families - 02/07/2017
« hello »

Most satisfied.However, Kids Park facility was small compared to the size of the hotel.In addition, the shade in the pool had not much inconvenience.But as hotel food was really the best.Moreover, in Hainan, I go to reserve seats here.If I go next time if I want you to write a better room assignments.Don't have the means in accordance with the scheduling requirements, which is understandable, but far, the room when all four sticks is hard to understand.Thank you very much.

AccorHotels certified review
Cao Families - 22/06/2017
« Service is very good. »

good environment, excellent service.

AccorHotels certified review
Jacob S. Families - 19/06/2017
« Wonderful facilities and Staff.... but spay agricultural chemicals and mold smell. »

Wonderful facilities and Staffs. Staffs are abolutely kind. But I had some memories...When I staied "pool access room". 1st floor Room and aisle have mold smell..my wife felt Allergic to Mold smell. her nose runs terribly..(whenevr she come out room, her conditions are perfect) . Although this , My baby is just 14months. we want to stay Ground level pool access room. the 3rd day someone spay agricultural chemicals beside private pool! We run out of pool ..... we claim for this. and move to sunny room (in this new room don't have mold smell and my wife's nose also solved). high floor sunny room was wonderful.. but actually if we knew problems in Pool room, we would not book high cost for pool room. because just normal room is enough to us...... and for management Garden, they spay Chemicals beside my pool during we swum.... we still feel unpleasant for it..... Actually I want to find good service, I directly book to raffles hainan. I booked total 6nights. 2nights with dinner, 4nights without dinner. 2nights include dinner so high rate.. but hotel said 2night high rate serve only 1night dinner. I can't understand this promotion. 2nights rate is high.. why include just 1night dinner. and. when I book, restaurent is "sea food" and "buffet". but there are no "seafood". I just can choose pasta only. eventhough Lambs in menu. they don't have meat.... 1 fish menu ,, fish is just 30g~40g only.... I think it is not promotion.. and generally very difficult to solve dinner in hotel... totally, facility was perfect, staff also good. they keep worry my wife and baby.. but I am really want to saying about hotel managing... "mold smell", "spay chemicals beside private swim pool". and "odd promotios"... I forgot these,, but keep get hotels email.. and send feedback..

AccorHotels certified review
M. W. Solo - 09/05/2017
« Great butler service and excellent SPA »

I enjoyed the whole stay especially the SPA. But services seem to be slower than before. Bad experience in Baiwei with the fried duck dish ( whole dish full of necks and one half head) but the hotel management took immediate action towards my complaint.

AccorHotels certified review
Anonymous Families - 02/05/2017

Beautiful scenery, lovely environment, spacious hotel and friendly service. The only thing is we can only eat inside the hotel which is a bit boring if we stay for a longer time.

AccorHotels certified review
Anonymous Couples - 28/04/2017

Thank you for the great experience! I came with my wife for the second time. Last time was around 2 years ago. This time (early April 2017), we noticed that the breakfast got even better. It was already good back in 2015, but this year your breakfast was absolutely amazing! I am European and my wife is Chinese and we both enjoyed the large abundance and assortment of different foods, all prepared with refinement and fresh! Carles was a very caring and attentive manager.

AccorHotels certified review
Anonymous Couples - 28/04/2017

Relaxing environment. Thank you to the team at Raffles for making the effort to ensure that our stay there was as enjoyable as possible. All staff members (from the airport transfer drivers; Michael, the manager; Helen, our yoga instructor, our cycling tour guide, to the staff at the gym, etc) were always ready to assist with our questions and requests. We really enjoyed the morning yoga and renting the bicycles to explore the Clearwater Bay Area (there were only two of us, and we had enjoyed cycling with a guide as part of a "wellness activity" as well as by ourselves). Some feedback: 1. We anticipate that the cycling tour as a scheduled wellness activity may be more appropriate for 2-4 people (as larger groups are likely to encounter difficulties with hearing the guide, keeping to time, etc). 2. It seems there were some issues with the Raffles online reservation system, which could have impacted other reservations (probably worth a system review). For instance, we had booked a package online but the confirmation email showed slightly different package details and expired validity dates (2016 version of package rather than the 2017 version). We had also booked add-on Chinese afternoon tea online and it appears this is another system issue as we found out on arrival that the Chinese style afternoon tea is no longer available. The staff at the Clearwater Bay lounge had done their best to explain this and made it up to us with a different tea set, which we appreciate.

AccorHotels certified review
Anonymous Couples - 28/04/2017

Great stay with attentive staff. very nice resort

AccorHotels certified review
Anonymous Couples - 21/04/2017

We enjoyed our stay at the hotel very much. Facilities are great and the service was very friendly.

AccorHotels certified review
Anonymous Families - 17/04/2017

Excellent experience. I booked the room directly from the hotel booking office. The girl who answered my phone was very very nice. Everything is good.

AccorHotels certified review
Anonymous Families - 13/04/2017

I was really surprised by the free upgrade and birthday cake! Super Nice! Brightened my holiday! Lots of hotel staff were nice and with good-manner. However, F&B still need to be improved. The Italian restaurant is much better than the Chinese one but the menu is too limited - but I heard there will be a new chef on-board. For the Chinese restaurant, service is terrible and food is ok. For the buffet breakfast, no service at all. Nobody will take away the empty plates until you leave.

AccorHotels certified review
Anonymous Families - 10/03/2017

Hotel is very equipped, however,service staff is not professional enough.

AccorHotels certified review
Anonymous Couples - 10/03/2017

Very pleasant stay, be welcome by a Manager who speak our language and be brought to the room directly without having to go to the traditional checking process is very appreciated. Staff is very friendly and helpful. Chinese restaurant , lounge and Breakfast ,excellent staff ,very good food and menu. Spa, good atmosphere , excellent service and therapist. Just one suggestion, it will be easier for foreigner to have staff more fluent in english language when you call the operator for information or reservation.

AccorHotels certified review
Anonymous Business - 09/03/2017

The room is very clean. The staffs are very friendly and helpful. I enjoyed very much to stay at your hotel. And I will come back with my family. Thank you all!

AccorHotels certified review
Anonymous Friends - 16/02/2017

Very good ocean view , friendly , warmly , lovely especially the girl who received me when i check in

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