Swissôtel Grand Shanghai 5 stars

Customer review rating (ALL Rating) 4.4/5 318 reviews

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Description

ALLSAFE approved hotel

Hotel extras

  • Labelled ALLSAFE

  • Located right in the city centre, steps from Nanjing West Road

  • Spacious contemporary rooms and suites with views of the Shanghai skyline

  • Stylish lobby bar, and restaurants serving inspired Cantonese and global cuisine

  • Large heated indoor pool, modern fitness centre and energising spa treatments

Our accommodation(s)

Hotel location

Swissôtel Grand Shanghai

1 Yu Yuan Road, Jing An District
200040 SHANGHAI
China

GPS:31.224675, 121.447073

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Swimming pool
  • Car park
  • Restaurant
  • Wheelchair accessible
  • Fitness center
  • Wi-Fi
  • Air conditioning
  • Breakfast
  • Meeting rooms
  • 100% Non Smoking Property
  • Room service

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

Find out more

ALL Rating  4.4/5  318 reviews

TripAdvisor Rating  4.5/5  1,909 reviews

Worst Shanghai stay experience.

TripAdvisor rating 1.0/5

Sunspore TripAdvisor review

There is no decaf coffee at the lounge or the cafe area or any options for diets. Overall the staffs seems lost when dealing with foreigners or anyone with an Accor membership. The overall stay experiences are worst off than mecure and pullman hotels in Shanghai or even local chinese chains. Paid a Swissotel price but got a normal chinese hotel experience.

good stay

Customer review rating 3.5/5

Anonymous Business - Confirmed reviews ALL

the room was ok and in line of the expectations. will be nicer the opening of the spa earlier than 8am particularly because I arrived earlier, the house was full and no location to relax after long trip. I recommend reviewing the breakfast flow giving more flexibility to whom just wants to have a quick coffee and something quick to eat. reserve a space for a quick breakfast without being on a long queue for the crowed buffet line. there is coffee machine at the reception level but there was no food when I was there so not sure if can be added.

Dear Mrs. B., Thank you for taking the time to tell us about your experience at the Swissôtel Grand Shanghai. I am sorry that your experience did not meet your expectations. Please allow me to express my sincerest apologies. I already share your kindly comments to hotel management, and we will make necessary measure to meet each guest's needs. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Ricky Zhao Guest Experience Manager

Customer review rating 5.0/5

W. H. S. Business - Confirmed reviews ALL

Very satisfied

Dear Mr. W., We very much appreciate your comments regarding your stay at the Swissôtel Grand Shanghai. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Ricky Zhao Guest Experience Manager

Customer review rating 0.5/5

Anonymous Business - Confirmed reviews ALL

someone get into my room with his card

Dear Mrs. Z., Thank you for taking the time to tell us about your experience at the Swissôtel Grand Shanghai. I am sorry that your experience did not meet your expectations. Please allow me to express my sincerest apologies. At Swissôtel, we strive to provide a superior service experience for every customer.Therefore, your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Ricky Z. Guest Experience Manger

Worthed

TripAdvisor rating 5.0/5

bobby t Business - TripAdvisor review

Excellent marvellous prime location staffs very nice very helpful. Rooms are amazing. Easy access to metro line 2 from Pudong to hotel. 10mins walk to wantai or Nanjing lu. Many malls and convenient store near by. Breakfast also very good. Vegetarian friendly

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Other web-users rate our hotel

  • 2,511 reviews 9.7/10 Location
  • 1,615 reviews 8.1/10 Room
  • 2,259 reviews 8.6/10 Service
  • 21 reviews 5.8/10 WiFi
  • 731 reviews 9.3/10 Cleanliness
  • 446 reviews 7.9/10 Breakfast

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