Hotel - Swissôtel Grand Shanghai
Swissôttel Hotel Swissôttel Hotel

Swissôtel Grand Shanghai

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4.5/5 1,223 reviews
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  • The hotel has wifi WIFI/Internet Access
  • The hotel serves breakfast Breakfast
  • The hotel has a bar Bar
  • The hotel has a parking Parking
  • The hotel has a restaurant Restaurant
  • The hotel has air conditioning in rooms Air Conditioning
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Services in the hotel and nearby

Check-in from 14h00
Check out up to 12h00
Paying

Services and practical information

  • WIFI/Internet Access
    • WiFi at the hotel
    • High-speed Internet
    • WIFI in the communal areas
    • WiFi in your room
    • WiFi access
  • Parking
    • Private indoor parking (Paying)
    • Private outdoor parking (Paying)
    • Valet parking (Paying)
    • Well-lit parking
  • Outdoor playground for children  (Nearby)
  • 100% non-smoking hotel
  • Air conditioned
    • Air conditioning
    • Automatic air control
    • Air Conditioning

Leisure and activities

  • Swimming pool
    • Indoor heated pool
    • Outdoor heated pool
  • Fitness centre
  • Well-being
    • Jacuzzi
    • Massage (Paying)
  • Outdoor playground for children  (Nearby)
  • Golf  (Nearby)
  • Tennis  (Nearby)
  • Private beach  (Nearby)
  • Bicycle hire facilities  (Nearby)

Catering

  • 2 restaurant(s)
  • 1 bar(s)

Business services

  • 13 meeting room(s)
  • Conventions hotel
See all services

Hotel location

Our rooms

Swissotel Grand Shanghai features 467 luxury rooms, including 94 Classic Rooms, 125 Premier Rooms, 150 Swiss Advantage Rooms, 83 Executive Club Rooms, 3 Pinnacles, 11 Executive Suites and 1 Presidential SuiteMost of the rooms command fabulous views of the citys ultra-modern skyline and embrace a holistic approach to the Paris of the East. Feature comfortable facilities and top-of-the-line technology to both leisure and business guests.

  • 467 rooms
  • 100% non-smoking hotel
  • Crib on request
    • Air conditioning
    • Emergency exit map
    • Automatic air control
    • Crib on request
    • Opening windows
    • WiFi in your room
    • High speed transmission line
    • Minibar
    • Coffee/tea making facilities
    • Bathtub
    • Jacuzzi
    • Sprinkler in room
    • Keycard-operated door locks
    • Audible smoke alarms in rooms
    • Deadbolts and/or locks in rooms
    • Security peephole
    • Emergency info in rooms
Our rooms fittings

Our restaurants and bars

See all our restaurants
See all our restaurants and bars

Your meetings and events

4.5/5 AccorHotels Rating Based on 935 reviews

Our guest reviews for Swissôtel Grand Shanghai

100% genuine reviews from our guests

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4.5/5 TripAdvisor Rating Based on 1,223 reviews
AccorHotels certified review
Jacob A. Business - 08/04/2018
« No Recognition for Corporate Travelers »

Swissotel Grand Shanghai has always been our corporate hotel whenever we are on business in this city. We have however realized that we no longer received fruit platter in our rooms and this has been feedback through the survey on several occasions. It does seemed that survey results are not regarded.

AccorHotels certified review
Christina Business - 08/04/2018
« Excellent Location »

The hotel is at an excellent location with shopping malls next door and you can find food easily, while treating window shopping as a daily exercise. I was there for business trip and the location of the hotel is just 20 minutes away which is great for me! Room service was excellent where I had tried the burger set and the room was in extremely good condition. The hotel staffs are all helpful! Will definitely go back to this hotel again especially for business trips.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Christina, Thank you for taking the time to submit a review for your most recent stay with us at Swissôtel Grand Shanghai. It is so flattering and motivating to receive such positive and encouraging feedback. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. On behalf of the team, we send our regards and are looking forward of welcoming you back very soon in the near future. Sincerely, Rena Fu Guest Experience Manager Swissôtel Grand Shanghai 1 Yuyuan Road, Jing'an District | Shanghai | China Tel: +8… | Fax: +8… www.swissotel.com/shanghai

AccorHotels certified review
Anonymous Business - 06/04/2018
« Never disappointed »

As always Swissotel Grand Shanghai lived up to expectation. Services in all areas is always meeting expectation.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Madam/Sir, On behalf of the Hotel, I would like to extend my most sincere appreciation for your wonderful feedback on your most recent experiences with us. It is always so rewarding for the entire team to hear from guests with loyalty like yourself. It will give me great pride and pleasure to recognize the team here and share this feedback with them. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Rena Fu Guest Experience Manager Swissôtel Grand Shanghai 1 Yuyuan Road, Jing'an District | Shanghai | China Tel: +8… | Fax: +8… www.swissotel.com/shanghai

AccorHotels certified review
R Business - 03/04/2018

The only thing is the water tap is not working very well.

Our hotel has responded to the review
Our hotel has responded to the review

Dear R, We very much appreciate your comments regarding your stay at the Swissôtel Grand Shanghai. Your feedback is very important to us and I wish to assure you that we take all comments seriously and we will address these issues accordingly. Thank you for your time and sharing. We are looking forward to your next visit. Sincerely, Rena Fu Guest Experience Manager Swissôtel Grand Shanghai 1 Yuyuan Road, Jing'an District | Shanghai | China Tel: +8… | Fax: +8… www.swissotel.com/shanghai

AccorHotels certified review
Agnes L. Business - 01/04/2018
« Spacious and convenient »

Convenient to walk to Nanjing West Road for food and shopping. Hotel was in good condition.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Agnes L., We very much appreciate your comments regarding your stay at Swissôtel Grand Shanghai. Your feedback is very important to us. I am sure I will bring your comments to the related department. Please do not hesitate to contact with us for your next arrival. Thank you for your feedback again. We look forward to see you again soon. Sincerely, Rena Fu Guest Experience Manager Swissôtel Grand Shanghai 1 Yuyuan Road, Jing'an District | Shanghai | China Tel: +8… | Fax: +8… www.swissotel.com/shanghai

AccorHotels certified review
Rhonda G. Business - 27/03/2018
« Perfect »

This is a beautiful hotel, your staff very friendly and helpful.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Rhonda G., Thank you for taking the time to submit a review for your most recent stay with us at Swissôtel Grand Shanghai. It is so flattering and motivating to receive such positive and encouraging feedback. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. On behalf of the team, we send our regards and are looking forward of welcoming you back very soon in the near future. Sincerely, Rena Fu Guest Experience Manager Swissôtel Grand Shanghai 1 Yuyuan Road, Jing'an District | Shanghai | China Tel: +8… | Fax: +8… www.swissotel.com/shanghai

AccorHotels certified review
Anonymous Business - 21/03/2018
« Nice introduction to Shangahi »

Stayed 5 nights. Location is excellent, room is very well equipped and the Cafe Swiss provided most of my eating needs. Food selection was wide and well presented with easy to use buffet. We also did the workshop I was running in the hotel; this was well organised and supported throughout.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Madam/Sir, We very much appreciate your comments regarding your stay at Swissôtel Grand Shanghai. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you for your time and sharing. We are looking forward to your next visit. Sincerely, Rena Fu Guest Experience Manager Swissôtel Grand Shanghai 1 Yuyuan Road, Jing'an District | Shanghai | China Tel: +8… | Fax: +8… www.swissotel.com/shanghai

AccorHotels certified review
M. M. Business - 21/03/2018
« Perfect except.. »

The battery in the remote control not changed Breakfast could be better

Our hotel has responded to the review
Our hotel has responded to the review

Dear M. M., Thank you for taking your time to complete a survey following your recent stay at Swissôtel Grand Shanghai. We all take great pride in providing our guests with the highest standards of service. Your feedback is very important to us and I wish to assure you that we take all comments seriously and we will address these issues accordingly. On behalf of the team, we send our regards and are looking forward of welcoming you back very soon in the near future. Sincerely,

AccorHotels certified review
Kevin Friends - 21/03/2018
« Good service as always »

Good service in executive floor.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Kevin, On behalf of the Hotel, I would like to extend my most sincere appreciation for your wonderful feedback on your most recent experiences with us. It is always so rewarding for the entire team to hear from guests with loyalty like yourself. It will give me great pride and pleasure to recognize the team here and share this feedback with them. Wish we will do better in the future! And we are looking forward to your next visit. Sincerely, Rena Fu Guest Experience Manager Swissôtel Grand Shanghai 1 Yuyuan Road, Jing'an District | Shanghai | China Tel: +8… | Fax: +8… www.swissotel.com/shanghai

AccorHotels certified review
Alberto Business - 20/03/2018
« Room was ok. People give the service but not in an elegant way. »

stay was ok but people around are quite inelegant. I was at the room and to check the minibar the lady rang the bell 4 times in a short time. I could not open the door but she really didn't care. Cappuccino for breakfast was terrible. Get a decent machine!

Our hotel has responded to the review
Our hotel has responded to the review

Dear Alberto, Thank you for taking the time to share with us your recent stay experience at Swissôtel Grand Shanghai. Your feedback is very important to us. I am sure I will bring your comments to the related department. Please do not hesitate to contact with me for your next arrival. Thank you for your time and raise your concerns for our attention, which we take it as a gift for our improvement. If I can be of any assistance to you in the meantime, please do not hesitate to contact me. Sincerely, Rena Fu Guest Experience Manager Swissôtel Grand Shanghai 1 Yuyuan Road, Jing'an District | Shanghai | China Tel: +8… | Fax: +8… www.swissotel.com/shanghai Sincerely,

AccorHotels certified review
Eng T. L. Business - 18/03/2018
« Mr Eng Tiong L. »

Good experience at Executive Lounge and special mention of the lounge staff Miss Lisa Cheng for her detailed attention and wonderful service

Our hotel has responded to the review
Our hotel has responded to the review

Dear Eng Tiong L., Thank you for taking the time to submit a review for your most recent stay with us at Swissôtel Grand Shanghai. It is so flattering and motivating to receive such positive and encouraging feedback. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. On behalf of the team, we send our regards and are looking forward of welcoming you back very soon in the near future. Sincerely, Rena Fu Guest Experience Manager Swissôtel Grand Shanghai 1 Yuyuan Road, Jing'an District | Shanghai | China Tel: +8… | Fax: +8… www.swissotel.com/shanghai

AccorHotels certified review
Andy Couples - 15/03/2018
« Comfortable and relaxing »

It's quite convenience as it is near subway station. Shopping mall is nearby. Overall speaking, it is a good experience for me.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Andy, We very much appreciate your comments regarding your stay at Swissôtel Grand Shanghai. We are pleased to know that you enjoy our room and our ideal location. Swissôtel Grand Shanghai locates at city center of Jing'an District with metro line #2 and #7 stations underground to most of nice places you might be interested and decent shopping malls, restaurants, city attractions just nearby. Thank you for your time and sharing. We are looking forward to your next visit. Sincerely, Rena Fu Guest Experience Manager Swissôtel Grand Shanghai 1 Yuyuan Road, Jing'an District | Shanghai | China Tel: +8… | Fax: +8… www.swissotel.com/shanghai

AccorHotels certified review
Benny Business - 14/03/2018
« Comfortable and Good location »

One feedback is that I was staying at room 2611 and a level below the club lounge, in the morning when the staff start work in the morning it is very noisy above and I was woken up

Our hotel has responded to the review
Our hotel has responded to the review

Dear Benny, We very much appreciate your comments regarding your stay at Swissôtel Grand Shanghai. I am pleased to know that you enjoyed your overall stay with us. Although it is pity to hear that noise issue to wake you up in the morning. I am very grateful for your note. Your comments will certainly prompt us to upgrade our products and service in the area you mention and give us the opportunity to make efforts to improve. On behalf of the team, we send our regards and are looking forward of welcoming you back very soon in the near future. Sincerely, Rena Fu Guest Experience Manager Swissôtel Grand Shanghai 1 Yuyuan Road, Jing'an District | Shanghai | China Tel: +8… | Fax: +8… www.swissotel.com/shanghai

AccorHotels certified review
Cw Y. Business - 14/03/2018
« The Great Swissotel Hospitality »

Excellent stay, top notch personalize service..

Our hotel has responded to the review
Our hotel has responded to the review

Dear CW Y., Thank you for taking the time to submit a review for your most recent stay with us at Swissôtel Grand Shanghai. It is so flattering and motivating to receive such positive and encouraging feedback. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. On behalf of the team, we send our regards and we hope your next visit will be as pleasant as the previous one. Sincerely, Rena Fu Guest Experience Manager Swissôtel Grand Shanghai 1 Yuyuan Road, Jing'an District | Shanghai | China Tel: +8… | Fax: +8… www.swissotel.com/shanghai

AccorHotels certified review
Thomas Q. Business - 14/03/2018
« Excellent my favorite hotel »

As I said excellent

Our hotel has responded to the review
Our hotel has responded to the review

Dear Thomas Q., Thank you for taking the time to submit a review for your most recent stay with us at Swissôtel Grand Shanghai. It is so flattering and motivating to receive such positive and encouraging feedback. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Rena Fu Guest Experience Manager Swissôtel Grand Shanghai 1 Yuyuan Road, Jing'an District | Shanghai | China Tel: +8… | Fax: +8… www.swissotel.com/shanghai

AccorHotels certified review
Michele Business - 11/03/2018
« Mr »

Very good location good service at lobby level . Good breakfast. Room average . Service at restaurants/bar below par

Our hotel has responded to the review
Our hotel has responded to the review

Dear Michele, Thank you for taking the time to share this review with us. While we are delighted that you were pleased with our service and breakfast in the hotel. Swissôtel Grand Shanghai locates at city center of Jing'an District with metro line #2 and #7 stations underground to most of nice places you might be interested and decent shopping malls, restaurants, city attractions just nearby. Your feedback is very important to us. I am sure I will bring your comments to the related department. Please do not hesitate to contact with me for your next arrival. Sincerely, Rena Fu Guest Experience Manager Swissôtel Grand Shanghai 1 Yuyuan Road, Jing'an District | Shanghai | China Tel: +8… | Fax: +8… www.swissotel.com/shanghai

AccorHotels certified review
Uv Business - 08/03/2018
« older 5 star hotel in Shanghai, but still state of the art, rooms small but comfortable »

older 5 star hotel in Shanghai, but still state of the art, rooms small but comfortable

Our hotel has responded to the review
Our hotel has responded to the review

Dear UV, Thank you for taking the time to submit a review for your most recent stay with us at Swissôtel Grand Shanghai. It is so flattering and motivating to receive such positive and encouraging feedback. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. On behalf of the team, we send our regards and we hope your next visit will be as pleasant as the previous one. Sincerely, Rena Fu Guest Experience Manager Swissôtel Grand Shanghai 1 Yuyuan Road, Jing'an District | Shanghai | China Tel: +8… | Fax: +8… www.swissotel.com/shanghai

AccorHotels certified review
C. Business - 04/03/2018
« Convenient location with helpful staff »

The Concierge and front desk team are very helpful and responsive. I appreciated their help during the search for my mishandled luggage. Breakfast is fairly basic but more than adequate. The room is comfortable and efficient.

Our hotel has responded to the review
Our hotel has responded to the review

Dear C., Thank you for taking the time to submit a review for your most recent stay with us at Swissôtel Grand Shanghai. It is so flattering and motivating to receive such positive and encouraging feedback. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. On behalf of the team, we send our regards and are looking forward of welcoming you back very soon in the near future. Sincerely, Rena Fu Guest Experience Manager Swissôtel Grand Shanghai 1 Yuyuan Road, Jing'an District | Shanghai | China Tel: +8… | Fax: +8… www.swissotel.com/shanghai

AccorHotels certified review
Anonymous Business - 04/03/2018

GOOD facility, bad service.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Madam/Sir, Thank you for taking your time to complete a survey following your recent stay at Swissôtel Grand Shanghai. We all take great pride in providing our guests with the highest standards of service, therefore I am very sorry to learn that we failed to meet your expectations on this occasion. Please allow me to express my sincere apologies. Your feedback is very important to us and I wish to assure you that we take all comments seriously and we will address these issues accordingly. Although we may not always enjoy receiving negative feedback, it certainly allows us to continuously review the services we provide. We hope to have the opportunity of warmly welcoming you again to Swissôtel Grand Shanghai. If I can be of any assistance to you in the meantime, please do not hesitate to contact me. Sincerely, Rena Fu Guest Experience Manager Swissôtel Grand Shanghai 1 Yuyuan Road, Jing'an District | Shanghai | China Tel: +8… | Fax: +8… www.swissotel.com/shanghai

AccorHotels certified review
Frank P. Business - 02/03/2018
« I was embarassed to have my customer stay at this hotel. »

ECL food was terrible. I have been a guest of your hotel for many years and never get offered an upgrade or feeling of thanks. I plan on staying at the Portman in the future. I will have my Shanghai office manager check your hotel for improvements from time to time.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Frank Pellegrino, Thank you for taking the time to tell us about your recent experience at Swissôtel Grand Shanghai. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Swissôtel, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your time and raise your concerns for our attention, which we take it as a gift for our improvement. On behalf of the team, we send our regards and are looking forward of welcoming you back very soon in the near future. Sincerely, Rena Fu Guest Experience Manager Swissôtel Grand Shanghai 1 Yuyuan Road, Jing'an District | Shanghai | China Tel: +8… | Fax: +8… www.swissotel.com/shanghai

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