Hotel - Swissôtel Grand Shanghai
Swissôttel Hotel Swissôttel Hotel

Swissôtel Grand Shanghai

Our hotels AccorHotels
4.5/5 1,212 reviews
All hotels in Shanghai
See on a map
  • The hotel has wifi WIFI/Internet Access
  • The hotel serves breakfast Breakfast
  • The hotel has a bar Bar
  • The hotel has a parking Parking
  • The hotel has a restaurant Restaurant
  • The hotel has air conditioning in rooms Air Conditioning
See rates
From
From 600.00 CNY Non member rate
From 600.00 CNY Member's rate Members’ Rate, join while you book
0.00P
Up to {{amount}}% extra off
Members’ Rate, join while you book
See rates

Services in the hotel and nearby

Check-in from 14h00
Check out up to 12h00
Paying

Services and practical information

  • WIFI/Internet Access
    • WiFi at the hotel
    • High-speed Internet
    • WIFI in the communal areas
    • WiFi in your room
    • WiFi access
  • Parking
    • Private indoor parking (Paying)
    • Private outdoor parking (Paying)
    • Valet parking (Paying)
    • Well-lit parking
  • Outdoor playground for children  (Nearby)
  • Air conditioned
    • Air conditioning
    • Automatic air control
    • Air Conditioning

Leisure and activities

  • Swimming pool
    • Indoor heated pool
    • Outdoor heated pool
  • Fitness centre
  • Well-being
    • Jacuzzi
    • Massage (Paying)
  • Outdoor playground for children  (Nearby)
  • Golf  (Nearby)
  • Tennis  (Nearby)
  • Private beach  (Nearby)
  • Bicycle hire facilities  (Nearby)

Catering

  • 2 restaurant(s)
  • 1 bar(s)

Business services

  • 13 meeting room(s)
  • Conventions hotel
See all services

Hotel location

Our rooms

Swissotel Grand Shanghai features 467 luxury rooms, including 94 Classic Rooms, 125 Premier Rooms, 150 Swiss Advantage Rooms, 83 Executive Club Rooms, 3 Pinnacles, 11 Executive Suites and 1 Presidential SuiteMost of the rooms command fabulous views of the citys ultra-modern skyline and embrace a holistic approach to the Paris of the East. Feature comfortable facilities and top-of-the-line technology to both leisure and business guests.

  • 467 rooms
  • Crib on request
    • Air conditioning
    • Emergency exit map
    • Automatic air control
    • Crib on request
    • Opening windows
    • WiFi in your room
    • High speed transmission line
    • Minibar
    • Coffee/tea making facilities
    • Bathtub
    • Jacuzzi
    • Sprinkler in room
    • Keycard-operated door locks
    • Audible smoke alarms in rooms
    • Deadbolts and/or locks in rooms
    • Security peephole
    • Emergency info in rooms
Our rooms fittings

Our restaurants and bars

See all our restaurants
See all our restaurants and bars

Your meetings and events

4.5/5 AccorHotels Rating Based on 838 reviews

Our guest reviews for Swissôtel Grand Shanghai

100% genuine reviews from our guests

Find out more
4.5/5 TripAdvisor Rating Based on 1,212 reviews
AccorHotels certified review
Anonymous Business - 12/02/2018
« Confortable stay »

Clean room and nice support for my stay in Shanghai. It would be appreciated if you could clearn a bustab too.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Madam/Sir, We very much appreciate your comments regarding your stay at Swissôtel Grand Shanghai. I will share your comments with related departmetns. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you for your time and sharing. We are looking forward to your next visit. Sincerely, Rena Fu Guest Experience Manager Swissôtel Grand Shanghai 1 Yuyuan Road, Jing'an District | Shanghai | China Tel: +8… | Fax: +8… www.swissotel.com/shanghai

AccorHotels certified review
Robert Business - 09/02/2018
« Good stay. »

I appreciated the room upgrade.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Robert, We very much appreciate your comments regarding your stay at Swissôtel Grand Shanghai. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you for your time and sharing. We are looking forward to your next visit. Sincerely, Rena Fu Guest Experience Manager Swissôtel Grand Shanghai 1 Yuyuan Road, Jing'an District | Shanghai | China Tel: +8… | Fax: +8… www.swissotel.com/shanghai

AccorHotels certified review
Bojan Business - 09/02/2018
« generally ok, but »

there was an issue with my booking where by mistake I was booked a night earlier. Well errors happen, but making me pay for this disappointed me and i'll reconsider staying with you again.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Bojan, Thank you for taking your time to complete a survey following your recent stay at Swissôtel Grand Shanghai. We all take great pride in providing our guests with the highest standards of service. Your feedback is very important to us and I wish to assure you that we take all comments seriously. Although we may not always enjoy receiving negative feedback, it certainly allows us to continuously review the services we provide. We hope to have the opportunity of warmly welcoming you again to Swissôtel Grand Shanghai. If I can be of any assistance to you in the meantime, please do not hesitate to contact me. Sincerely, Rena Fu Guest Experience Manager Swissôtel Grand Shanghai 1 Yuyuan Road, Jing'an District | Shanghai | China Tel: +8… | Fax: +8… www.swissotel.com/shanghai

AccorHotels certified review
Warwick P. Business - 08/02/2018
« Export Trader - Disappointing »

Poor. I had made specific arrangements for early check in due to long 12 hour overnight flight. All agreed to on email. I turn up and no sorry sir, no rooms available. Then kept me waiting for 2 hours in lobby and didn't even come over to tell me whne room was rady. Just told me come to desk at 10.30am. Staff at breakfast very poorly trained. No coffee offered. No service. Rooms poor. Not enough power sockets in room for computer and charging. No plugs by bed for phone charging etc. Bed too hard for my taste.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Warwick Preston, Firstly we are deeply disappointed to read of your most recent experience here at Swissôtel Grand Shanghai. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. It is certainly not what we aim to have our guests experience here at our hotel. I totally can understand your feeling after the long flight journey. We hope that we can have the opportunity to rebuild your confidence in our hotel again and, should the opportunity arise, welcome you back to the hotel. If I can be of any assistance to you in the meantime, please do not hesitate to contact me. We hope to have the opportunity of warmly welcoming you again to Swissôtel Grand Shanghai. Sincerely, Rena Fu Guest Experience Manager Swissôtel Grand Shanghai 1 Yuyuan Road, Jing'an District | Shanghai | China Tel: +8… | Fax: +8… www.swissotel.com/shanghai

AccorHotels certified review
Wenwen J. Business - 08/02/2018
« overall ok »

overall experience is fine. however, i don't understand why concierge refused to delivery food to my room and also refused delivery guy to came up and do their job! the room service menu is way too experience comping to other 5 star hotel and taste definitely not worth the price.

Our hotel has responded to the review
Our hotel has responded to the review

Dear WENWEN JIN, Thank you for taking your valuable time to complete a survey following your recent stay at Swissôtel Grand Shanghai. At Swissôtel, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us and i will share it with related departments. In order to ensure the safety for all in-house guests, we do not allow outside people to enter into the guest floor. It is the same situation as the almost of five star hotels in Shanghai. Hopefully you may understand it and we are always interested to hear guest feedback, as this helps us as a hotel to improve and better ourselves for our guests and their expectations for our property. We have already made your preference in our system for your next arrival. If I can be of any assistance to you in the meantime, please do not hesitate to contact me. Sincerely, Rena Fu Guest Experience Manager Swissôtel Grand Shanghai 1 Yuyuan Road, Jing'an District | Shanghai | China Tel: +8… | Fax: +8… www.swissotel.com/shanghai

AccorHotels certified review
Anonymous Business - 06/02/2018
« correct »

one night and correct

Our hotel has responded to the review
Our hotel has responded to the review

Dear Madam/Sir, Thank you for taking the time to submit a review for your most recent stay with us at Swissôtel Grand Shanghai. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. On behalf of the team, we send our regards and are looking forward of welcoming you back very soon in the near future. Sincerely, Rena Fu Guest Experience Manager Swissôtel Grand Shanghai 1 Yuyuan Road, Jing'an District | Shanghai | China Tel: +8… | Fax: +8… www.swissotel.com/shanghai

AccorHotels certified review
Cj Business - 06/02/2018
« Put on more genuine smile.. »

My stay with this property has always been pleasant. The only comment or even suggestion is that staff at the front desk should smile more and not to look like they are so tired of doing what they do. Facial expression is key to welcoming guest, pulling a long face will turn off them and would reconsider not to return. It would be nice if there's smoking room so that I can return.

Our hotel has responded to the review
Our hotel has responded to the review

Dear CJ, Thank you for taking the time to share this review with us. While we are delighted that you were pleased with our dining options and the amenities in the hotel, we are disappointed to learn about your comments on our staff. Please accept our sincere apologies and we have passed your feedback to our relevant teams for corrective actions. We certainly look forward to welcoming you back again soon. Sincerely, Rena Fu Guest Experience Manager Swissôtel Grand Shanghai 1 Yuyuan Road, Jing'an District | Shanghai | China Tel: +8… | Fax: +8… www.swissotel.com/shanghai

AccorHotels certified review
Lyn Business - 06/02/2018
« Good service, comfortable, good location »

The stay was comfortable. The room was spacious. The bed was comfortable, would be better if the pillows were harder. Staff were polite. There was a plate of fruits in the room after I checked in, it was a pleasant surprise. The location is central.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Lyn, Season’s Greetings - thank you for taking the time to submit a review for your most recent stay with us here at Swissôtel Grand Shanghai. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Rena Fu Guest Experience Manager Swissôtel Grand Shanghai 1 Yuyuan Road, Jing'an District | Shanghai | China Tel: +8… | Fax: +8… www.swissotel.com/shanghai

AccorHotels certified review
Jan Business - 05/02/2018
« Satisfied stay »

I like the room and the service

Our hotel has responded to the review
Our hotel has responded to the review

Dear Jean, We very much appreciate your comments regarding your stay at Swissôtel Grand Shanghai. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you for your time and sharing. We are looking forward to your next visit. Sincerely, Rena Fu Guest Experience Manager Swissôtel Grand Shanghai 1 Yuyuan Road, Jing'an District | Shanghai | China Tel: +8… | Fax: +8… www.swissotel.com/shanghai

AccorHotels certified review
Singapore D. Business - 05/02/2018
« Decent downtown experience »

Experience was good given the location of the hotel is downtown and near the place of my meeting on Nanjing Xi Lu.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Singapore D., Thank you for taking the time to submit a review for your most recent stay with us at Swissôtel Grand Shanghai. We are pleased to know that you did enjoy our ideal location. Swissôtel Grand Shanghai locates at city center of Jing'an District with metro line #2 and #7 stations underground to most of nice places you might be interested and decent shopping malls, restaurants, city attractions just nearby. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you for your time and sharing. We are looking forward to your next visit. Sincerely, Rena Fu Guest Experience Manager Swissôtel Grand Shanghai 1 Yuyuan Road, Jing'an District | Shanghai | China Tel: +8… | Fax: +8… www.swissotel.com/shanghai

AccorHotels certified review
Jolanda Business - 02/02/2018
« Excellent support during my stay, especially because I had to be taken to the hospital »

Overall hotel services and room accommodation is very good. this time the hotel provided extra good service by taking me to the hospital (duty manager mr. Robert Ma) in evening of 24.1.18. Good reaction, good support and appreciated aftercare. This is important when you are in an accident in a foreign country, the hotel responded well to help me.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Jolanda, We very much appreciate your comments regarding your stay at the Swissôtel Grand Shanghai. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. On behalf of the team, we send our regards and are looking forward of welcoming you back very soon in the near future. Sincerely, Rena Fu Guest Experience Manager Swissôtel Grand Shanghai 1 Yuyuan Road, Jing'an District | Shanghai | China Tel: +8… | Fax: +8… www.swissotel.com/shanghai

AccorHotels certified review
Michael Solo - 31/01/2018
« Ok but not 5 Star! »

Check in very slow and painful process, 2 staff each checking you in both seemed to get in each other’s way! Room ok but cold heating not very efficient. Check out smother than check in!

Our hotel has responded to the review
Our hotel has responded to the review

Dear Michael, Thank you for taking time and writing such a detailed review regarding your recent stay at Swissôtel Grand Shanghai. However, we are sorry to hear your uncomfortable experience upon check-in. We will share your comments with relevant department manager and also we will continuously pay more attention on training our staff and improve our customer services. On behalf of the team, we send our regards and are looking forward of welcoming you back very soon in the near future. Sincerely, Rena Fu Guest Experience Manager Swissôtel Grand Shanghai 1 Yuyuan Road, Jing'an District | Shanghai | China Tel: +8… | Fax: +8… www.swissotel.com/shanghai

AccorHotels certified review
Y. Business - 30/01/2018

Pillow too soft

Our hotel has responded to the review
Our hotel has responded to the review

Dear Y., We are pleased to receive your review and thank you for taking your valuable time to share with us. It's our great honor that you chose us for your 2-night stay. I will share your comments with our team and i am sure that it will encourage us to keep up. As for pillows, we are sorry that it's not your preference, and even our pillow menu options didn't meet your expectation. On behalf of the team, we send our regards and are looking forward of welcoming you back very soon in the near future. Sincerely, Rena Fu Guest Experience Manager Swissôtel Grand Shanghai 1 Yuyuan Road, Jing'an District | Shanghai | China Tel: +8… | Fax: +8… www.swissotel.com/shanghai

AccorHotels certified review
Diarmuid K. Business - 30/01/2018
« Warm and welcoming »

Warm and welcoming experience, comfortable accommodation in a great location with friendly staff

Our hotel has responded to the review
Our hotel has responded to the review

Dear Diarmuid K., Thank you for taking the time to submit a review for us here for your most recent stay with us here at Swissôtel Grand Shanghai. It is so flattering and motivating to receive such positive and encouraging feedback. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. On behalf of the team, we send our regards and we hope your next visit will be as pleasant as the previous one. Sincerely, Rena Fu Guest Experience Manager Swissôtel Grand Shanghai 1 Yuyuan Road, Jing'an District | Shanghai | China Tel: +8… | Fax: +8… www.swissotel.com/shanghai

AccorHotels certified review
Kerrie Business - 27/01/2018
« The rooms need renovation »

The air conditioner is so noisy especially in midnight. I was woked up throughout the night due the noise!

Our hotel has responded to the review
Our hotel has responded to the review

Dear Kerrie, Thank you for taking your time to complete a survey following your recent stay at Swissôtel Grand Shanghai. We all take great pride in providing our guests with the highest standards of service, therefore I am very sorry to learn that we failed to meet your expectations on this occasion. Please allow me to express my sincere apologies. Your feedback is very important to us and I wish to assure you that we take all comments seriously and we will address these issues accordingly. Although we may not always enjoy receiving negative feedback, it certainly allows us to continuously review the services we provide. We hope to have the opportunity of warmly welcoming you again to Swissôtel Grand Shanghai. If I can be of any assistance to you in the meantime, please do not hesitate to contact me. Sincerely, Rena Fu Guest Experience Manager Swissôtel Grand Shanghai 1 Yuyuan Road, Jing'an District | Shanghai | China Tel: +8… | Fax: +8… www.swissotel.com/shanghai Sincerely,

AccorHotels certified review
Detlev K. Business - 25/01/2018
« Perfect stay as always »

Feel like home, therefore its my Hotel of choice. Perfect service at executive lounge level with Shirley Liu, Lisa, Darcy and the team

Our hotel has responded to the review
Our hotel has responded to the review

Dear Detlev K., We greatly appreciate your experience regarding your recent stay at Swissôtel Grand Shanghai. We are delighted to know that you enjoyed services at our executive lounge. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Rena Fu Guest Experience Manager Swissôtel Grand Shanghai 1 Yuyuan Road, Jing'an District | Shanghai | China Tel: +8… | Fax: +8… www.swissotel.com/shanghai

AccorHotels certified review
Rebecca W. Business - 24/01/2018
« Excellent Hotel also for Western guests »

Nice room, very clean. Well furnished, coffee machine. Excellent

Our hotel has responded to the review
Our hotel has responded to the review

Dear Rebecca w., Thank you for taking the time to share with us your recent stay experience at Swissôtel Grand Shanghai, which we take it as a gift for our improvement. I am sure I will bring your comments to the related department. Please do not hesitate to contact with me for your next arrival. Thank you for your time and sharing. We are looking forward to your next visit. Sincerely, Rena Fu Guest Experience Manager Swissôtel Grand Shanghai 1 Yuyuan Road, Jing'an District | Shanghai | China Tel: +8… | Fax: +8… www.swissotel.com/shanghai

AccorHotels certified review
Jens Business - 22/01/2018
« Pleasent stay »

Overall impression was good. Helpfull staf, clean room, good bed and a well maintained breakfast buffe. Only point to highlight is the reception bar. The pricelevel is way to high.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Jens, Thank you for taking the time to tell us about your experience at Swissôtel Grand Shanghai. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we look forward to see you again soon. Sincerely, Rena Fu Guest Experience Manager Swissôtel Grand Shanghai 1 Yuyuan Road, Jing'an District | Shanghai | China Tel: +8… | Fax: +8… www.swissotel.com/shanghai

AccorHotels certified review
Emily T. Business - 20/01/2018
« Excellent room service »

Staff make up the room very nicely (and promptly). Big thank you to make my visit as home and looking forward to more stay to come

Our hotel has responded to the review
Our hotel has responded to the review

Dear Emily Tse, We very much appreciate your comments regarding your stay at Swissôtel Grand Shanghai. I am happy to hear that you enjoyed a comfortable stay with us. I will share your comments with all staff and I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Rena Fu Guest Experience Manager Swissôtel Grand Shanghai 1 Yuyuan Road, Jing'an District | Shanghai | China Tel: +8… | Fax: +8… www.swissotel.com/shanghai

AccorHotels certified review
Anonymous Solo - 19/01/2018
« impressive »

Special thx to Carls ( not sure if i got the name correctly) at front desk who was very helpful, professional and attentive.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Madam/Sir, We very much appreciate your comments regarding your stay at the Swissôtel Grand Shanghai. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you for your time and sharing. We are looking forward to your next visit. Sincerely, Rena Fu Guest Experience Manager Swissôtel Grand Shanghai 1 Yuyuan Road, Jing'an District | Shanghai | China Tel: +8… | Fax: +8… www.swissotel.com/shanghai

Our most recent 20 reviews
See more reviews
In partnership with

Web-users rating

Other web-users rate our hotel

Book this hotel
From
From 600.00 CNY Non member rate
From 600.00 CNY Member's rate Members’ Rate, join while you book
0.00P
Up to {{amount}}% extra off
Members’ Rate, join while you book
Not participating hotel As a {{fidelityCard}} member Free: become a member Le Club AccorHotels

When making a booking at this hotel:

  • I earn points
  • I do not earn points
  • I can easily convert my HuaZhu Rewards points into Le Club AccorHotels points (and vice versa)
  • I can use my Rewards points
  • I cannot use my points
  • I benefit from {{fidelityCard}} advantages
  • I benefit from advantages
  • I do not benefit from advantages
  • I can take advantage of the Members' rate
  • I cannot take advantage of the Members' rate

Our other hotels nearby

At 640 m Hanting SH Jing'an Temple
Hanting SH Jing'an Temple
From
From 151.00 CNY Non member rate
From 151.00 CNY Member's rate Members’ Rate, join while you book
0.00P
Up to {{amount}}% extra off
Members’ Rate, join while you book
At 970 m Hanting SH Jingansi (New)
Hanting SH Jingansi (New)
From
From 189.00 CNY Non member rate
From 189.00 CNY Member's rate Members’ Rate, join while you book
0.00P
Up to {{amount}}% extra off
Members’ Rate, join while you book
At 990 m Ji SH Jingan Kangding Rd.
Ji SH Jingan Kangding Rd.
From
From N/A --- Non member rate
From N/A --- Member's rate Members’ Rate, join while you book
0P
Up to {{amount}}% extra off
Members’ Rate, join while you book
At 1.4 km Hanting SH Plaza 66
Hanting SH Plaza 66
From
From 303.00 CNY Non member rate
From 303.00 CNY Member's rate Members’ Rate, join while you book
0.00P
Up to {{amount}}% extra off
Members’ Rate, join while you book
All our hotels in SHANGHAI
See rates