Hotel - Swissôtel Resort Phuket Kamala Beach
Swissôttel Hotel Swissôttel Hotel

Swissôtel Resort Phuket Kamala Beach

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4.1/5 528 reviews
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  • The hotel has wifi WIFI/Internet Access
  • The hotel does not serve breakfast Breakfast
  • The hotel has a bar Bar
  • The hotel has a parking Parking
  • The hotel has a restaurant Restaurant
  • The hotel does not have air conditioning in rooms Air Conditioning
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From 2500.00 THB Non member rate
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Check-in from 15h00
Check out up to 12h00

Services in the hotel and nearby

Paying
  • WIFI/Internet Access
    • WIFI at the hotel
    • High-speed Internet
    • WIFI in your room
  • Parking
    • Private outdoor parking
    • Valet parking
    • Well-lit parking
  • Swimming pool
    • Outdoor heated pool
    • Outdoor unheated pool (Paying)
  • Fitness centre
  • Massage
  • Outdoor playground for children

Services and practical information

  • WIFI/Internet Access
    • WIFI at the hotel
    • High-speed Internet
    • WIFI in your room
  • Parking
    • Private outdoor parking
    • Valet parking
    • Well-lit parking
  • Outdoor playground for children

Leisure and activities

  • Swimming pool
    • Outdoor heated pool
    • Outdoor unheated pool (Paying)
  • Fitness centre
  • Massage
  • Outdoor playground for children
  • Golf  (Nearby)
  • Beach and water sports  (Nearby)
    • Jet skiing (Paying, Nearby)
    • Private beach (Nearby)
    • Sailing facilities (Paying, Nearby)
    • Snorkelling/Scuba diving center (Paying, Nearby)
  • Bicycle hire facilities

Catering

  • 2 restaurant(s)
  • 1 bar(s)

Business services

  • 1 meeting room(s)
See all services

Hotel location

Our rooms

Suitable for holidays with friends and families or for romantic honeymoons, Swissôtel Resort Phuket offers 180 one- to three-bedroom suites in five categories, each with its separate living room and private balcony.

  • 180 rooms
  • Crib on request
    • Emergency exit map
    • Bathroom doors 32 inches wide
    • Crib on request
    • Opening windows
    • WIFI in your room
    • Jacuzzi
    • Sprinkler in room
    • Keycard-operated door locks
    • Audible smoke alarms in rooms
    • Deadbolts and/or locks in rooms
    • Security peephole
    • Emergency info in rooms
Our rooms fittings

Our restaurants and bars

See all our restaurants
See all our restaurants and bars

Your meetings and events

4.1/5 AccorHotels Rating Based on 528 reviews

Our guest reviews for Swissôtel Resort Phuket Kamala Beach

100% genuine reviews from our guests

Find out more
AccorHotels certified review
Tracey Friends - 16/10/2017
« Tracey »

Totaly disappointed. This is not a 5 star resort. My list of things is large. My biggest concern was the smell of mould in the rooms. Dirty linen, greyish. Leaking showers, dangerous. Stained pool towels, gross. Chipped plates etc in the dining area. Staff need people skills fast. We were staying 9 nights only stayed one. Moved on to the Ibis and Novotel vintage in Patong. Accor group i hear just took over the Swissotel chain. They need to have a good look as this wasn't up to standard.

AccorHotels certified review
Santanu Families - 14/10/2017
« Excellent »

Beautiful rooms, excellent pool and decent service, staffs are very cordial

AccorHotels certified review
Lindiswe Families - 12/10/2017
« Fairly okay »

I stayed in room 2211 with my 60 year old mom..aircon cut out 3 times during night while there. Sofas in the lounge smelled so bad and sweaty! Our linen was thankfully clean and lovely , but there was this dust above the curtains in the room. The general condition of the room was okay ,but many things were very dated & Clearly old.

AccorHotels certified review
Eric L. Business - 12/10/2017
« Bad »

I am a very simple guest. I expect a espresso drink when i order one. The machine was broken. The machine had been broken for a long time. The staff said it had to be fixed. This was a throw away model. This was not a self pull machine. Swissotel? No espresso. Very bad

AccorHotels certified review
P. F. Families - 12/10/2017
« Awesome holiday »

Wonderful resort, very clean with very attentive and friendly staff. Our package included buffet breakfast, with such a huge range and choice of food on offer, even the most picky member of my f. was happy. We chose to have dinner at the hotel restaurant on several occasions, the standard menu item choice was very good and well priced. The themed buffet evenings, BBQ, Thai and Pasta & Pizza were very good value for money with a good range/choice. The leisure facilities (gym and swimming pool) were always clean and well maintained. This was our first ever visit to Thailand/Phuket, we had a thoroughly enjoyable holiday. We will definitely be returning and would have no hesitation in recommending the Swissotel resort at Kamala Beach.

AccorHotels certified review
Paul L. Families - 01/10/2017
« Rooms old and tired »

The Rooms are old and tired, paint coming off, scratches, signs of water damage, poorly patched ceiling, one toilet in a 2 bedroom not that's not unusual but when the shower, basin and toilet are all together is a problem, beds way too hard, cleaning staff all over the place sometimes great then quite average even though we left money for her everyday. Only leaving us 3 bottles of water when there were 4 of us. Porters great, wait staff good. For some reason though no one seemed to care when fruit or baked goods were covered in little bugs. This resort didn't seem to care about your club card system that seems such a big deal on your website. It wasn't mentioned to me at check in and had to argue with the girl about getting internet as part of my membership. From that point no mention of any benefits at all. No discounts on any food drinks. When I asked if there were discounts at the spa I was told no. Room security very poor

AccorHotels certified review
Anonymous Couples - 29/09/2017
« Short holiday »

Pleasant stay. Nice, good sized room. Breakfast good with sufficient variety. Coffee could be improved upon. Nice swimming pool. Well-mantained hotel but a bit dated. Excellent and friendly service. Accor plus card could unfortunately not be used for food & drinks.

AccorHotels certified review
E H. Families - 28/09/2017
« Great location for families »

Loved our stay at Swissotel Kamala Beach Phuket. I felt that this was a perfect location for our family in an environment less full on than Patong. Hotel staff were always helpful, polite and very obliging when we needed help. Our room was adequate for our large family of 6.

AccorHotels certified review
Fran Families - 27/09/2017
« A good experience »

We spent 10 days at Swissotel Phuket. In general the staff were very helpful, service was prompt and the facilities were pretty good, for Thailand.

AccorHotels certified review
Anonymous Families - 26/09/2017
« Enjoyable »

The hotel was a nice place to stay, it was clean and the staff were friendly. However the dining experience was let down by the lack of vegetarian options at the buffet in the evenings. There was not on vegetarian main dish on the buffet, we were forced to go with the menu options.

AccorHotels certified review
L. C. M. Families - 19/09/2017
« Good facilities with relax environment »

The pool, the food, staff service are all good but the room is a bit old and needs to be refurbished.

AccorHotels certified review
Assaf Families - 17/09/2017
« Nice hotel »

Was very nice Stairs to the room lowered the review

AccorHotels certified review
Anonymous Families - 08/09/2017

Initial problem was dealt with quickly,good customer service

AccorHotels certified review
Kenneth Families - 06/09/2017
« Mr »

Good experience staying over at the hotel. The staffs are all very friendly and helpful. But it will be better if hotel can offer/provide services such as cooking equipment for customers rather than charge for per day basis. Some customers will only use for few hours.

AccorHotels certified review
Mohd I. O. Families - 06/09/2017
« TWO UNITS OF 2-BEDROOM SUITES »

In my opinion the space of the suites is not practical. They have very spacious area for living, dining and kitchen, yet very small space for both rooms and the toilet. There's only 1 small toilet/bathroom to be shared by everyone the suite. The swimming pool is fine.

AccorHotels certified review
Burcu G. Families - 06/09/2017
« Very humiliating customer experience with a feeling of being cheated »

I was looking at the tour brochures at lobby, when the receptionist (ms pattaya) offered me help with reservations with daily tours with outside travel agents. I said that ı will contact them myself and try to get discounts and thanked her; because I have read that they do discounts. She assured me that the tours dont give discounts and hotel has an agreement and offers the same final price of 3950 baht person, and she could make the reservation for me. She told me that I will make the payment anyway to the outside tour company, not to the hotel. I made reservations for two daily tours through the hotel after this conversation. At my first tour to phi phi island, ı met with people who bought exact the same tour from the same travel company for 2000 baht per person, nearly half of the price I have paid for it. At the end of tour, ı talked to the manager of the tour, he informed me that that price difference is due to commission of the hotel and ı made my reservation with the hotel. He informed me that ı could get the same discount if ı do my reservations next time on their own website, which ı was trying to do in the first place. They informed me that they dont want to hurt their relationship with swissotel and cannot refund me the difference. I felt cheated and stupidified, very much disappointed with this event. I paid double the price for two people, and cancelled my other reservation for the following day -at a point too late for me to make another plan for that day and cost me a day of stay with no program-.When ı arrived the hotel, ı informed on duty manager (ms ink)about this event and asked for compensation and apology for this misinformation. She said they will investigate the event and the receptionist must have informed me about they cannot ask for discounts for me and I need to do it myself if I want discounts. That night reception called me and scheduled a meeting with manager ms battie in the morning. I told the same events to her. Instead of apologizing, she questioned how ı learnt about the price difference. When ı told her that ı learnt about it throughout a conservation with another customer on the tour who has bought the same tour from the same company, and we compared our receipts and confirmed that there is no misunderstanding, ı was expecting an apology. But manager battie accused me of having a bad manner, and criticized that ı talked about tour prices with other customers. I was shocked to be humiliated so much by a hotel staff, and told her that she does not have any right to treat me considering not only me as a client but also as a guest in he hotel. She told me that this is how the hotels are run and how hotels make money. She told me ı should have known that. I explained her that logically ı would not pay double price if ı had known it. I have expected the hotel to inform me about this reservation service by hotel having a price attached to it, which ı would understand, but i was purposefully misinformed. She laught at me, and told me that hotel -of course - would not inform me. I was mad about all this humiliation of her, she accused me of having bad mood. I am so much disappointed about the service quality and humiliating experience ı had with manager battie, becaused ı paid an extra amount to purchase the high swiss quality, when I made my hotel choice.

AccorHotels certified review
Jeremy B. Families - 26/08/2017
« Well maintained, very friendly staff, gr8 for the whole family »

Very happy overall

AccorHotels certified review
Roman Families - 25/08/2017
« Good hotel in the middle of nowhere »

Everything was good

AccorHotels certified review
Hanna Families - 24/08/2017
« The service was fabulous ans the room was great. Our 2 dinner experiences weren't the best. »

Relaxing, enjoyable

AccorHotels certified review
Raegibb Families - 23/08/2017
« Nice hotel a little dated- very friendly staff »

My family and I stayed here for four nights... the hotel staff is very welcoming and helpful, my kids love the pool and the kids club but my room had a ton of ants. In their defense the staff came right up to spray but our room needed to be thoroughly sprayed while empty hopefully they did it when we checked out.

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