Hotel - Swissôtel Resort Phuket Kamala Beach
Swissôttel Hotel Swissôttel Hotel

Swissôtel Resort Phuket Kamala Beach

4.2/5 1,184 reviews
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  • The hotel has wifi WIFI/Internet Access
  • The hotel serves breakfast Breakfast
  • The hotel has a bar Bar
  • The hotel has a parking Parking
  • The hotel has a restaurant Restaurant
  • The hotel has air conditioning in rooms Air Conditioning
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Services in the hotel and nearby

Check-in from 15h00
Check out up to 12h00

Services and practical information

Paying
  • WIFI/Internet Access
    • WIFI at the hotel
    • High-speed Internet
    • WIFI in your room
  • Parking
    • Private outdoor parking
    • Valet parking
    • Well-lit parking
  • Outdoor playground for children
  • 100% non-smoking hotel
  • Air conditioned
    • Air conditioning
    • Automatic air control
    • Air Conditioning

Leisure and activities

  • Swimming pool
    • Outdoor heated pool
    • Outdoor unheated pool (Paying)
  • Fitness centre
  • Well-being
    • Massage (Paying)
    • Sauna (Paying)
  • Outdoor playground for children
  • Golf  (Nearby)
  • Beach and water sports  (Nearby)
    • Jet skiing
    • Private beach (Nearby)
    • Sailing facilities
    • Snorkelling/Scuba diving center
  • Bicycles rental

Catering

  • 2 restaurant(s)
  • 1 bar(s)

Business services

  • 1 meeting room(s)
  • Congresses/conventions
    • Congress center
    • Conventions hotel
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Hotel location

Our rooms

Suitable for holidays with friends and families or for romantic honeymoons, Swissôtel Resort Phuket offers 180 one- to three-bedroom suites in five categories, each with its separate living room and private balcony.

  • 546 rooms
  • 100% non-smoking hotel
  • Baby bed
    • Air conditioning
    • Emergency exit map
    • Automatic air control
    • Bathroom doors 32 inches wide
    • Opening windows
    • WIFI in your room
    • Baby bed
    • Jacuzzi
    • Sprinkler in room
    • Keycard-operated door locks
    • Audible smoke alarms in rooms
    • Deadbolts and/or locks in rooms
    • Security peephole
    • Emergency info in rooms
Our rooms fittings

Our restaurants and bars

See all our restaurants
See all our restaurants and bars

Your meetings and events

4.2/5 AccorHotels Rating 1,184 reviews

Our guest reviews for Swissôtel Resort Phuket Kamala Beach

100% genuine reviews from our guests

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D. D. Families - 09/01/2019 AccorHotels certified review
« Great family resort. Fun pool, with easy access to a beautiful beach. »

Friendly staff. Excellent breakfast buffet. Just a few small problems...TV reception was poor. Food sometimes arrived slowly when ordering at the pool.

Darius A. Couples - 09/01/2019 AccorHotels certified review
« Average »

My room smelt of sewage most evenings around 10 pm when we got home from dinner

Lisa Friends - 08/01/2019 AccorHotels certified review
« Great holiday - excellent staff »

Very enjoyable holiday Rooms perhaps could do with an upgrade . We stayed in pool access rooms. Staff extremely helpful and friendly from the lady who was at the egg station at breakfast in restaurant to reception staff to cleaners . Food excellent Manager of hotel- very professional , always chatting with hotel guests to ensure their stay was enjoyable . Hotel prices of course which where sometimes expensive . If I was to make one observation then the nye gala buffet should have been as a package with your room not an additional charge . Loved the complimentary yoga classes etc and water aerobics Would I stay here again- definitely !

Yasmeen S. Families - 05/01/2019 AccorHotels certified review
« We had a very pleasant stay »

We had a wonderful experience at the hotel, front desk staff as well as porters were all warm welcoming and very friendly.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Yasmeen S., Thank you for staying with us at Swissotel Resort Phuket Kamala Beach recently. I appreciate your comments and feedback provided and thank you for taking time to write to us. We are delighted to read that you had a fantastic stay and enjoyed your visit at our hotel. It is always encouraging to learn that guests are satisfied with our service as it is what we strive for every day. Once again thank you for staying with us and I am looking forward to welcome you again very soon! Kind regards, Claudio Schibli Hotel Manager Swissotel Resort Phuket Kamala Beach

Michael S. Friends - 01/01/2019 AccorHotels certified review
« Absolutely positive and very, very helpful staff »

The amenities were immaculate, the standard very high. Most of all I had to organise a replacement Visa card and go to the dentist. They helped me through all of this when I needed assistance. They went above and beyond to help me and help translate. I can thank them enough because with out them I would have been in all sorts of dramas. As a visitor and tourist in another country where English isn’t the first languished the smallest dramas are amplified. They facilitated and assisted all the way through the process. If you stay with them you are in great hands and most importantly they are 100% trust worthy.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Michael S., Thank you for staying with us at Swissotel Resort Phuket Kamala Beach recently. I appreciate your comments and feedback provided and thank you for taking time to write to us. We are delighted to read that you had a fantastic stay and enjoyed your visit at our hotel. It is always encouraging to learn that guests are satisfied with our service as it is what we strive for every day. Once again thank you for staying with us and I am looking forward to welcome you again very soon! Kind regards, Claudio Schibli Hotel Manager Swissotel Resort Phuket Kamala Beach

Emad E. Families - 01/01/2019 AccorHotels certified review
« Bad experience. »

Front desk upon arrival was very passive rode, kept us to wait till after 15:00 hrs and wanted to put us in 4 floor while hotel has no elevator and we have 3 kids (8, 5 and 2 years). In general the staff wasn't at all service minded except the Manager Claudio who has been trying to do his best. We were forced to downgrade our rooms to be in a lower floor level while we paid for more exclusive rooms. We had to wait more than 2 hours for a pizza even though called room service more than 5 times. Hotel location is in more or less a working site where lots of construction is going on.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Emad Mohamed E., Thank you for taking the time to tell us about your experience at the Swissôtel Resort Phuket Kamala Beach. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Swissôtel, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Kind regards, Claudio Schibli Hotel Manager Swissotel Resort Phuket Kamala Beach

Hyemi L. Families - 31/12/2018 AccorHotels certified review
« Very very kind »

Very kind. my first expierence siwissotel resort is excellent. Thank you.

Krishna Families - 29/12/2018 AccorHotels certified review

Don't have hot water in bathroom for two days even we complain three times they do send technician but the problem didn't solve. They paid my transfer fees to airport due to no hot water.

Our hotel has responded to the review
Our hotel has responded to the review

Dear V. Krishna M., Thank you for taking the time to tell us about your experience at the Swissôtel Resort Phuket Kamala Beach. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Swissôtel, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Kind regards, Claudio Schibli Hotel Manager Swissotel Resort Phuket Kamala Beach

Carol Families - 24/12/2018 AccorHotels certified review
« Great service »

Staff were very welcoming and helpful during check in. Love our pool access double room suite. If only there is a free shuttle out to the nearby village

Our hotel has responded to the review
Our hotel has responded to the review

Dear Pei Chin T., Thank you very much for choosing to stay with us at Swissotel Resort Phuket Kamala Beach. I very much appreciate your comments and feedback regarding your stay with us. I am happy to hear that you enjoyed a comfortable stay with us. I will share your comments with all staff and I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. I took note of your feedback regarding the free shuttle and will see if we can arrange something suitable. Thank you for letting me know. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Kind regards, Claudio Schibli Hotel Manager Swissotel Resort Phuket Kamala Beach

Jevgeni Families - 23/12/2018 AccorHotels certified review
« Nice, but.. »

The staff was very nice and helpful. Hotel was nice and clean, our family loved the pool area. The only negativething for us was that there is a lot of construction going on around the hotel and there for walking to the beach is a bit uncomfortable. But thas a realy minor issue.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Jevgeni R., Thank you very much for choosing to stay with us at Swissotel Resort Phuket Kamala Beach. I very much appreciate your comments and feedback regarding your stay with us. I am happy to hear that you enjoyed a comfortable stay with us. I will share your comments with all staff and I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Kind regards, Claudio Schibli Hotel Manager Swissotel Resort Phuket Kamala Beach

Rachel F. Families - 18/12/2018 AccorHotels certified review
« Terrible! »

Awful experience. I will never stay at a Swissotel ever again. Very poor service. Arrived to find no cot in our room despite requesting one. I was subsequently given a cot covered in sick and steins which was totally unacceptable. I had to fight to get a clean one after I was told there were no others available. Dining experiences were horrendous. Always had to chase for service for things like cutlery. Took 1 hour 15 mins to cook my baby's pasta which takes 10 minutes. It was just awful every time we dined we ended up having to order room service as the dining experiences were so deeply frustrating. Spa sheets were stained and dirty even after the forth set of new sheets. Bugs and lizards in rooms. It was absolutely terrible.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Rachel F., Thank you for taking the time to tell us about your experience at the Swissôtel Resort Phuket Kamala Beach. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Swissôtel, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Claudio Schibli Hotel Manager Swissotel Resort Phuket Kamala Beach

Gaurav V. Families - 18/12/2018 AccorHotels certified review
« Amazing »

We were very apprehensive about our booking and did not know what was in store was us. This was our first family holiday with young kids. The moment we landed all apprehensions were gone in 10 minutes. No words can describe how amazing your staff is. They made us feel at home in no time. The food was great. The events, popsicles, gym , table tennis , ps3 is great. There is something to do for everyone. Special mention for Chok Dee. She is amazing. She is patient, understanding, empathic and clearly articulates options we have doing her best every time.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Gaurav V., Thank you for staying with us at Swissotel Resort Phuket Kamala Beach recently. I appreciate your comments and feedback provided and thank you for taking time to write to us. We are delighted to read that you had an excellent stay and enjoyed your visit at our hotel. It is always encouraging to learn that guests are satisfied with our service as it is what we strive for every day. Once again thank you for staying with us and I am looking forward to welcome you again very soon! Kind regards, Claudio Schibli Hotel Manager Swissotel Resort Phuket Kamala Beach

Val Families - 16/12/2018 AccorHotels certified review
« Dusty experience »

The railings of the room balcony were rusty. We had to cautious our children not to go outside to the balcony in case they lean on them and fall. We preferred to walk barefooted in our rooms. However upon arrival we noticed how dusty the floors were. It didn't help that when the bell boys came in with our luggage and the house men with the extra mattress, that they left dusty visible footprints on the floor as well. In the end I had to call house keeping to ask for bedroom slippers to avoid it. I explained the reason for asking the slippers but your staff focused on the provision of the bedroom slippers and not on the cause.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Valerie S., Thank you for taking the time to tell us about your experience at the Swissôtel Resort Phuket Kamala Beach. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Swissôtel, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Kind regards, Claudio Schibli Hotel Manager Swissotel Resort Phuket Kamala Beach

Rohit Families - 08/12/2018 AccorHotels certified review

Experience was good but it could be better. Friendly staff, reasonable prices, reasonable resort location. Things could be improved There was always water coming out of the shower( too big gap in the glass) There was not enough vegetarian options in the buffet breakfast and every day it was Thai curry. Need to mix and match.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Rohit J., Thank you very much for choosing to stay with us at Swissotel Resort Phuket Kamala Beach. I very much appreciate your comments and feedback regarding your stay with us. I am happy to hear that you enjoyed a comfortable stay with us. I will share your comments with all staff and I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. I took note of your feedback and will look into it with our department managers to bring a change, thank you for letting me know. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Kind regards, Claudio Schibli Hotel Manager Swissotel Resort Phuket Kamala Beach

Samantha Families - 06/12/2018 AccorHotels certified review
« Good »

Hotel was good, staff were excellent. We had terrible fumes in our room one night and had to sit outside whilst they put a fan in. We then ended up having to change roooms which was very inconvenient

Our hotel has responded to the review
Our hotel has responded to the review

Dear Samantha H., Thank you very much for choosing to stay with us at Swissotel Resort Phuket Kamala Beach. I very much appreciate your comments and feedback regarding your stay with us. I am happy to hear that you enjoyed a comfortable stay with us. I will share your comments with all staff and I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Kind regards, Claudio Schibli Hotel Manager Swissotel Resort Phuket Kamala Beach

Ajay K. Families - 29/11/2018 AccorHotels certified review
« Fabulous hotel.... hospitality, cleanness, facilities on top »

It was a great experience. I really enjoyed my stay with my family. Full marks for hospitality, cleanness and facilities like pool, kids play area etc. Breakfast was up to the mark. Early morning wake up call for my flight and provided packed breakfast....really appreciate their efforts

Our hotel has responded to the review
Our hotel has responded to the review

Dear Ajay K., Thank you for staying with us at Swissotel Resort Phuket Kamala Beach recently. I appreciate your comments and feedback provided and thank you for taking time to write to us. We are delighted to read that you had an excellent stay and enjoyed your visit at our hotel. It is always encouraging to learn that guests are satisfied with our service as it is what we strive for every day. Once again thank you for staying with us and I am looking forward to welcome you again very soon! Kind regards, Claudio Schibli Hotel Manager Swissotel Resort Phuket Kamala Beach

Snowmanlotte Families - 27/11/2018 AccorHotels certified review
« A day in Kamala »

My first impression of the hotel was not impressive due to the construction at the entrance. On arrival, We were greeted by friendly staffs and served chilled welcome drink. Our room was ready and close to the pool, a plus point since we have children travelling with us. Room was spacious with a rather small bathroom. A resort style hotel with lovely pool. The bedroom itself was not very clean, it looked a bit old fashioned, curtain and windows were dusty. When I asked my child what was behind the curtain, she told me 'dusts':) I had a drink at the Pool bar which was great. Friendly bartenders and on requests, served us chips with our drinks. Breakfast at hotel was beyond expectation, It was good! Beach is a short ride by hotel buggy. Not ideal to walk there with children. Having said that, it means you won't see the beach from hotel. Overall, I probably won't do another stay here unless family requests as it is a bit far out to everywhere so you need a transportation everywhere you go. If you like a remote area far from noise, this is an ideal location.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Suat Peng T., Thank you very much for choosing to stay with us at Swissotel Resort Phuket Kamala Beach. I very much appreciate your comments and feedback regarding your stay with us. I am happy to hear that you enjoyed a comfortable stay with us. I will share your comments with all staff and I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. However, I have noted on your other feedback and suggestions and thank you for letting me know. I have addressed it with my department manager which will look into it and implement changes. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Kind regards, Claudio Schibli Hotel Manager Swissotel Resort Phuket Kamala Beach

Monika Couples - 23/11/2018 AccorHotels certified review
« Good Stay but needs improving »

Good but needs improving -the location was ok but it think guests should not be expected to cross a busy road to get to the beach -the construction next door was and issue and it did spoil my stay (but I guess this is not the hotels fault) -food at the main restaraunt was not good! The flavours were not up to standard and more vegetarian options need to be provided -the food at the pool snack bar was overpriced and not good and actually the waiter got my order wrong so that was not the pleasant experience -the baitong food was really nice and reasonable prices and staff were great -rooms was nice and spacious. The bathroom has loose fittings and fixtures and there was mould in areas. The bathrooms need updating -the pool area was nice and big -was were really friendly and provided a good service -Overall the stay was good

Our hotel has responded to the review
Our hotel has responded to the review

Dear Monika P., Thank you for taking the time to tell us about your experience at the Swissôtel Resort Phuket Kamala Beach. I am sorry that you have experienced some issues with your stay; please allow me to express my sincerest apologies. At Swissôtel, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Please do not hesitate to contact me directly on cl… if you wish to discuss this matter in further details. Kind regards, Claudio Schibli Hotel Manager Swissotel Resort Phuket Kamala Beach

Michael B. Families - 22/11/2018 AccorHotels certified review
« Disaster from 1 staff »

Rooms are ok, a bit old but large with balcony. Great swimming pool. Good breakfast. Huge problem is that on saturday 03rd November we were outside for most of the day from morning to night and your cleaning crew left the safety bar blocking the closure of the wooden entrance door of our room meaning a room opened to the public for most of the day. Bad bad bad. Luckily it looks that we have not suffered any lost items because we put important stuff in safety box. But your manager Ms Roong on next day thought that by offering us a courtesy drive to airport it would settle once and for all the mistake. But this does not mean that your cleaning staff should not be allowed to work any longer. I have never seen such thing in my life. We are supposedly in a famous chain of hotels, not in a cheap guesthouse.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Michael B., Thank you for taking the time to tell us about your experience at the Swissôtel Resort Phuket Kamala Beach. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Swissôtel, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Thank you for letting me know about this issue. I am currently investigating this matter and will take serious action in order to prevent a future occurrence. The safety of our guests is of utmost importance to us, therefore your feedback is very valuable. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Kind regards, Claudio Schibli Hotel Manager Swissotel Resort Phuket Kamala Beach

Cassie Families - 22/11/2018 AccorHotels certified review
« Very happy with the service and facilities »

Excellent experience, exceeded expectation. Great for kid and families.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Cassie B., Thank you for staying with us at Swissotel Resort Phuket Kamala Beach recently. I appreciate your comments and feedback provided and thank you for taking time to write to us. We are delighted to read that you had an excellent stay and enjoyed your visit at our hotel. It is always encouraging to learn that guests are satisfied with our service as it is what we strive for every day. Once again thank you for staying with us and I am looking forward to welcome you again very soon! Kind regards, Claudio Schibli Hotel Manager Swissotel Resort Phuket Kamala Beach

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