Hotel - Swissôtel Resort Phuket Kamala Beach
Swissôttel Hotel Swissôttel Hotel

Swissôtel Resort Phuket Kamala Beach

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4.1/5 769 reviews
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  • The hotel has wifi WIFI/Internet Access
  • The hotel serves breakfast Breakfast
  • The hotel has a bar Bar
  • The hotel has a parking Parking
  • The hotel has a restaurant Restaurant
  • The hotel has air conditioning in rooms Air Conditioning
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Services in the hotel and nearby

Check-in from 15h00
Check out up to 12h00
Paying

Services and practical information

  • WIFI/Internet Access
    • WiFi at the hotel
    • High-speed Internet
    • WiFi in your room
  • Parking
    • Private outdoor parking
    • Valet parking
    • Well-lit parking
  • Outdoor playground for children
  • Air conditioned
    • Air conditioning
    • Automatic air control
    • Air Conditioning

Leisure and activities

  • Swimming pool
    • Outdoor heated pool
    • Outdoor unheated pool (Paying)
  • Fitness centre
  • Massage
  • Outdoor playground for children
  • Golf  (Nearby)
  • Beach and water sports  (Nearby)
    • Jet skiing (Paying, Nearby)
    • Private beach (Nearby)
    • Sailing facilities (Paying, Nearby)
    • Snorkelling/Scuba diving center (Paying, Nearby)
  • Bicycle hire facilities

Catering

  • 2 restaurant(s)
  • 1 bar(s)

Business services

  • 1 meeting room(s)
  • Congresses/conventions
    • Congress center
    • Conventions hotel
See all services

Hotel location

Our rooms

Suitable for holidays with friends and families or for romantic honeymoons, Swissôtel Resort Phuket offers 180 one- to three-bedroom suites in five categories, each with its separate living room and private balcony.

  • 180 rooms
  • Crib on request
    • Air conditioning
    • Emergency exit map
    • Automatic air control
    • Bathroom doors 32 inches wide
    • Crib on request
    • Opening windows
    • WiFi in your room
    • Jacuzzi
    • Sprinkler in room
    • Keycard-operated door locks
    • Audible smoke alarms in rooms
    • Deadbolts and/or locks in rooms
    • Security peephole
    • Emergency info in rooms
Our rooms fittings

Our restaurants and bars

See all our restaurants
See all our restaurants and bars

Your meetings and events

4.1/5 AccorHotels Rating Based on 769 reviews

Our guest reviews for Swissôtel Resort Phuket Kamala Beach

100% genuine reviews from our guests

Find out more
AccorHotels certified review
Kristen Families - 18/02/2018
« Very happy with our stay »

Relaxing

AccorHotels certified review
Fiona T. Families - 07/02/2018
« We had an amazing stay at the beautiful resort in Phuket. Extremely professional & attentive staff. »

Our six night stay at Swissotel Phuket surpassed my overall expectations. The pool, restaurant and public areas were beautiful, modern & stylish. All the staff were so helpful, friendly, professional & attentive. Our two-bedroom apartment (1419) was a good size, with a great bathroom. We booked the deluxe two-bedroom, but the decor wasn't as nice as the photos on the website - no aqua feature wall, just dark wood & white paint. So, I wasn't convinced we were in the 'deluxe' apartment. Amazing food at the buffet for breakfast & dinner. The street (cul-de-sac) the resort was in was so clean, with great little shops, and cute cats. When we picked up people at other resorts on day trips their immediate surrounds weren't always as clean or well cared for.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Fiona, Thank you for staying with us at Swissotel Resort Phuket Kamala Beach recently. I appreciate your comments and feedback provided and thank you for taking time to write to us. We are delighted to read that you had an excellent stay and enjoyed your visit at our hotel. It is always encouraging to learn that guests are satisfied with our service as it is what we strive for every day. Indeed we do have 2 different room styles for our 2-bedroom suites but only one is showing on the website. However, the features, size and amenities are absolutely identical. I am sorry to hear that you were not fully satisfied with the room you were in. Let me know in case of a next visit and I will make sure you will get another room. Once again thank you for staying with us and I am looking forward to welcome you again very soon! Kind regards, Claudio Schibli Hotel Manager Swissotel Resort Phuket Kamala Beach

AccorHotels certified review
Andrew S. Families - 07/02/2018
« Great staff in a relaxing environment »

Overall the experience was good, rooms, food, location were good. Only concern the hotel needs a facelift

Our hotel has responded to the review
Our hotel has responded to the review

Dear Andrew, Thank you for staying with us at Swissotel Resort Phuket Kamala Beach recently. I appreciate your comments and feedback provided and thank you for taking time to write to us. We are delighted to read that you had a fantastic stay and enjoyed your visit at our hotel. It is always encouraging to learn that guests are satisfied with our service as it is what we strive for every day. Once again thank you for staying with us and I am looking forward to welcome you again very soon! Kind regards, Claudio Schibli Hotel Manager Swissotel Resort Phuket Kamala Beach

AccorHotels certified review
Paul R. Families - 06/02/2018
« Lovely resort, staff excellent. A very pleasant stay. »

Room was perfect and spacious. Lovely facilities. Staff were very attentive, pleasant and always helpful. Buffet breakfast was enjoyable and good variety. Very hard to find fault as the staff were so friendly and polite. Would definitely recommend this resort.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Paul, Thank you for staying with us at Swissotel Resort Phuket Kamala Beach recently. I appreciate your comments and feedback provided and thank you for taking time to write to us. We are delighted to read that you had an excellent stay and enjoyed your visit at our hotel. It is always encouraging to learn that guests are satisfied with our service as it is what we strive for every day. Once again thank you for staying with us and I am looking forward to welcome you again very soon! Kind regards, Claudio Schibli Hotel Manager Swissotel Resort Phuket Kamala Beach

AccorHotels certified review
Anonymous Business - 06/02/2018
« It’s great »

The room is clean and comfortable

Our hotel has responded to the review
Our hotel has responded to the review

Dear Eudora, We very much appreciate your comments regarding your recent stay at Swissotel Resort Phuket Kamala Beach. It is always a pleasure to receive such positive feedback and I will be delighted to share your kind comments and compliments with all our colleagues. Thank you again for sharing your experience and we look forward to warmly welcoming you again to Swissotel Kamala in the near future. Kind regards, Claudio Schibli Hotel Manager Swissotel Resort Phuket Kamala Beach

AccorHotels certified review
Jayson Couples - 05/02/2018
« Great experience »

Great experience overall wonderful staff and service.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Hoe Meng Jayson, Thank you for staying with us at Swissotel Resort Phuket Kamala Beach recently. I appreciate your comments and feedback provided and thank you for taking time to write to us. We are delighted to read that you had a fantastic stay and enjoyed your visit at our hotel. It is always encouraging to learn that guests are satisfied with our service as it is what we strive for every day. Once again thank you for staying with us and I am looking forward to welcome you again very soon! Kind regards, Claudio Schibli Hotel Manager Swissotel Resort Phuket Kamala Beach

AccorHotels certified review
Anonymous Couples - 04/02/2018

Goodyear, satisfied

Our hotel has responded to the review
Our hotel has responded to the review

Dear Ozgur, Thank you for taking the time and trouble to complete a survey following your recent stay at Swissotel Resort Phuket Kamala Beach. We are delighted you enjoyed your stay with us and very much look forward to warmly welcoming you again to Swissotel Resort Kamala in the near future. Kind regards, Claudio Schibli Hotel Manager Swissotel Resort Phuket Kamala Beach

AccorHotels certified review
Tania G. Families - 04/02/2018
« This is the second time we have stayed with you me and my family will be returning again next year »

Totally relaxing and safe for our children

Our hotel has responded to the review
Our hotel has responded to the review

Dear Damien Gallacher, Thank you for staying with us at Swissotel Resort Phuket Kamala Beach recently. I appreciate your comments and feedback provided and thank you for taking time to write to us. We are delighted to read that you had an excellent stay and enjoyed your visit at our hotel. It is always encouraging to learn that guests are satisfied with our service as it is what we strive for every day. Once again thank you for staying with us and I am looking forward to welcome you again very soon! Kind regards, Claudio Schibli Hotel Manager Swissotel Resort Phuket Kamala Beach

AccorHotels certified review
Geoff Families - 03/02/2018
« very satisfied »

clean rooms, good food and friendly helpful staff

Our hotel has responded to the review
Our hotel has responded to the review

Dear Geoffrey, We very much appreciate your comments regarding your recent stay at Swissotel Resort Phuket Kamala Beach. It is always a pleasure to receive such positive feedback and I will be delighted to share your kind comments and compliments with all our colleagues. Thank you again for sharing your experience and we look forward to warmly welcoming you again to Swissotel Kamala in the near future. Kind regards, Claudio Schibli Hotel Manager Swissotel Resort Phuket Kamala Beach

AccorHotels certified review
Bruce F. Families - 30/01/2018
« Absolutely awesome »

Everything was perfect, especially for our two young girls. Highly recommended.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Bruce, Thank you for staying with us at Swissotel Resort Phuket Kamala Beach recently. I appreciate your comments and feedback provided and thank you for taking time to write to us. We are delighted to read that you had a fantastic stay and enjoyed your visit at our hotel. It is always encouraging to learn that guests are satisfied with our service as it is what we strive for every day. Once again thank you for staying with us and I am looking forward to welcome you again very soon! Kind regards, Claudio Schibli Hotel Manager Swissotel Resort Phuket Kamala Beach

AccorHotels certified review
Cosimo Solo - 30/01/2018
« the worst experience in the recent years »

I just wanted to relax for the weekend in a resort. Unfortunately this was a very bad idea. It was clear I was not a tourist and yet the receptionist treated me not professionally as if a bus of noisy customer just arrived the hotel flooding the reception. I was denied the room even if it was almost noon by saying that the hotel rule is "check in not before 15: (on my booking conf. it was 14)... anyway the hotel is old and needs a better reception area, better shops, better restaurant. The overall experience was very bad because all my expectations were frustrated. I booked a Swissotel for God's sake!. The name should grant some basic service.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Cosimo B., Thank you for taking the time to tell us about your experience at the Swissôtel Resort Phuket Kamala Beach. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. Allow me to explain quickly. Yes our check-in time is 3pm. I have checked on booking.com and you are right, there it is stated 2pm, which I have now sent a request to amend this. However, you were not denied a room, our front desk colleague as informed you that standard check-in time is 3pm as previous guests have to right to stay until 12pm and hour housekeeping needs some time to prepare for you and other guests as well. We are always trying to assign rooms as quickly as we can, which we did in your case. At the end you got a room within 10 minutes of checking-in. I have also noted your other comments which I will look into right away. At Swissôtel, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Kind regards, Claudio Schibli Hotel Manager Swissotel Resort Phuket Kamala Beach

AccorHotels certified review
S. Families - 30/01/2018
« nice hotel but too far from restaurants »

No info provided by check in staff, ie local maps , best way to reastaurants, tips of the area, needing to pre order breakfast box for the early pick ups when we had day trips organised etc. We had to quiz them for everything, they were helpful when asked but it wasn't volunteered. Great roomy 3 brm but very dissaponted in looking at a wall. AC in master broom not working, phone not working, shower goes cold after 3 mins (we had 5 of us to shower). Furniture in living area uncomfortable. Pool great , breakfast great, tuk tuk to beach great but distance to restaurants very dissapointing.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Justine S., Thank you for taking the time to tell us about your experience at the Swissôtel Resort Phuket Kamala Beach. I am sorry that you have experienced some issues with your stay; please allow me to express my sincerest apologies. At Swissôtel, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Our front office team provides a lot of information about the hotel upon check-in. As all of our guests are looking for different things, we do not want to perform a lengthy check-in process with information our guests do not need. But our team is always very helpful if you ask them about information. Additionally there is a lot of information on our new electronic in-room guide "Handy" as well as in the in-room directory. I have informed our engineering team about the feedback you made regarding the in-room amenities. We will check and fix this immediately. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Please do not hesitate to contact me directly on cl… if you wish to discuss this matter in further details. Kind regards, Claudio Schibli Hotel Manager Swissotel Resort Phuket Kamala Beach

AccorHotels certified review
Mrs J. L. Families - 30/01/2018
« Mr&Mrs L. and family. »

All staff extremely helpful friendly and always cheerful. Room more than adequate. Beautiful resort and food was amazing. Facilities were spotlessly clean. The beautiful staff and food made our holiday one of the best ever. Thank you.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Jacqueline and family, Thank you for staying with us at Swissotel Resort Phuket Kamala Beach recently. I appreciate your comments and feedback provided and thank you for taking time to write to us. We are delighted to read that you had a fantastic stay and enjoyed your visit at our hotel. It is always encouraging to learn that guests are satisfied with our service as it is what we strive for every day. Once again thank you for staying with us and I am looking forward to welcome you again very soon! Kind regards, Claudio Schibli Hotel Manager Swissotel Resort Phuket Kamala Beach

AccorHotels certified review
Khal Families - 29/01/2018
« good »

most things were good, kids world needs better activities for this kids

Our hotel has responded to the review
Our hotel has responded to the review

Dear Khaldoun A., Thank you very much for choosing to stay with us at Swissotel Resort Phuket Kamala Beach. I very much appreciate your comments and feedback regarding your stay with us. I am happy to hear that you enjoyed a comfortable stay with us. I will share your comments with all staff and I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. I have noted your comments about our kids world activities. I would much appreciate it if you could let me know what you would expect, so I can make a clearer picture and work with my recreation manager to improve the current activities. You can simply send me a quick email to cl… with your suggestions Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Looking forward to your reply. Kind regards, Claudio Schibli Hotel Manager Swissotel Resort Phuket Kamala Beach

AccorHotels certified review
Anonymous Families - 26/01/2018
« Great »

Great would stay again

Our hotel has responded to the review
Our hotel has responded to the review

Dear Kea A., Thank you very much for choosing to stay with us at Swissotel Resort Phuket Kamala Beach. I very much appreciate your comments and feedback regarding your stay with us. I am happy to hear that you enjoyed a comfortable stay with us. I will share your comments with all staff and I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Kind regards, Claudio Schibli Hotel Manager Swissotel Resort Phuket Kamala Beach

AccorHotels certified review
Anonymous Couples - 26/01/2018
« We loved the Swissotel. It was the best part of staying in Phuket. »

The staff were very friendly and always willing to help. We were really impressed with our room. We loved the pool! We think the website really doesn't do the resort justice. Just by looking at the website, we were actually unsure whether to book the Swissotel & almst booked with a couple of other hotels but decided on Swissotel because of the size of the room.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Jucinta B., Thank you for staying with us at Swissotel Resort Phuket Kamala Beach recently. I appreciate your comments and feedback provided and thank you for taking time to write to us. We are delighted to read that you had an excellent stay and enjoyed your visit at our hotel. It is always encouraging to learn that guests are satisfied with our service as it is what we strive for every day. I have noted your feedback about the website. However, this is controlled by our corporate office, which we do not have an influence on but I will forward your comment. Once again thank you for staying with us and I am looking forward to welcome you again very soon! Kind regards, Claudio Schibli Hotel Manager Swissotel Resort Phuket Kamala Beach

AccorHotels certified review
Global F. E. Families - 24/01/2018
« Great family destination in one of the nicest areas in Phuket »

We loved our time at Swissotel, the room was excellent and staff really helpful. The kids loved the pool, slide and kids room.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Charlotte S., Thank you for staying with us at Swissotel Resort Phuket Kamala Beach recently. I appreciate your comments and feedback provided and thank you for taking time to write to us. We are delighted to read that you had a fantastic stay and enjoyed your visit at our hotel. It is always encouraging to learn that guests are satisfied with our service as it is what we strive for every day. Once again thank you for staying with us and I am looking forward to welcome you again very soon! Kind regards, Claudio Schibli Hotel Manager Swissotel Resort Phuket Kamala Beach

AccorHotels certified review
Yassin A. Families - 24/01/2018
« ok »

We booked a room (downfloor) with acces to pool room #2117. The first room we got smelled of mold and we would not accept that room. Therefore we had to wait a little at got a new room. This room also smelled of mold but not quite as much. But during the week the smelled got more intense. We decided to stay in the room since we had packed all our things out and our 5 month year old daughter got ill with high fever and UTI and had to go to the hospital. All our clothes that was packed out and put into the drawers smelled bad of mold the day we checked out which was a result of the mold in the apartment. Besides the mold there was a bad smell coming from the toilet everyday after flushing the toilet. The overall facilities were great for kids, but the breakfast was too expensive considering being in Thailand.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Yassin A., Thank you for taking the time to tell us about your experience at the Swissôtel Resort Phuket Kamala Beach. I am sorry that you have experienced some issues with your stay; please allow me to express my sincerest apologies. At Swissôtel, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. I have already addressed the issues to our engineering to check why this mold smell is in those rooms. This should not be but thank you for letting me know. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Please do not hesitate to contact me directly on cl… if you wish to discuss this matter in further details. Kind regards, Claudio Schibli Hotel Manager Swissotel Resort Phuket Kamala Beach

AccorHotels certified review
Elaine Families - 23/01/2018
« Lovely pool, friendly staff and clean surroundings »

Was very enjoyable

Our hotel has responded to the review
Our hotel has responded to the review

Dear Elaine W., Thank you for staying with us at Swissotel Resort Phuket Kamala Beach recently. I appreciate your comments and feedback provided and thank you for taking time to write to us. We are delighted to read that you had an excellent stay and enjoyed your visit at our hotel. It is always encouraging to learn that guests are satisfied with our service as it is what we strive for every day. Once again thank you for staying with us and I am looking forward to welcome you again very soon! Kind regards, Claudio Schibli Hotel Manager Swissotel Resort Phuket Kamala Beach

AccorHotels certified review
Patrick R. Friends - 23/01/2018
« Freindly and eager to assist »

The manager Claudio was very helpful, came and spoke to us several times asking how we were and if we needed anything. He did everything possible to make a short stay pleasant. Staff were very nice and special mention about Jack who worked in the pool bar. He is a very talented bartender and cocktail mixer, giving us entertainment with the his skill of juggling bottle and mixing cocktails. Overall we were very happy.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Patrick, Thank you very much for choosing to stay with us at Swissotel Resort Phuket Kamala Beach. I very much appreciate your comments and feedback regarding your stay with us. I am happy to hear that you enjoyed a comfortable stay with us. I will share your comments with all staff and I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. I will forward your compliments to Jack of course! Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Kind regards, Claudio Schibli Hotel Manager Swissotel Resort Phuket Kamala Beach

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