Hotel - Swissôtel Resort Phuket Kamala Beach
Swissôttel Hotel Swissôttel Hotel

Swissôtel Resort Phuket Kamala Beach

4.1/5 953 reviews
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  • The hotel has wifi WIFI/Internet Access
  • The hotel serves breakfast Breakfast
  • The hotel has a bar Bar
  • The hotel has a parking Parking
  • The hotel has a restaurant Restaurant
  • The hotel has air conditioning in rooms Air Conditioning
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Services in the hotel and nearby

Check-in from 15h00
Check out up to 12h00

Services and practical information

Paying
  • WIFI/Internet Access
    • WiFi at the hotel
    • High-speed Internet
    • WiFi in your room
  • Parking
    • Private outdoor parking
    • Valet parking
    • Well-lit parking
  • Outdoor playground for children
  • 100% non-smoking hotel
  • Air conditioned
    • Air conditioning
    • Automatic air control
    • Air Conditioning

Leisure and activities

  • Swimming pool
    • Outdoor heated pool
    • Outdoor unheated pool (Paying)
  • Fitness centre
  • Well-being
    • Massage (Paying)
    • Sauna (Paying)
  • Outdoor playground for children
  • Golf  (Nearby)
  • Beach and water sports  (Nearby)
    • Jet skiing (Paying, Nearby)
    • Private beach (Nearby)
    • Sailing facilities (Paying, Nearby)
    • Snorkelling/Scuba diving center (Paying, Nearby)
  • Bicycles rental

Catering

  • 2 restaurant(s)
  • 1 bar(s)

Business services

  • 1 meeting room(s)
  • Congresses/conventions
    • Congress center
    • Conventions hotel
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Hotel location

Our rooms

Suitable for holidays with friends and families or for romantic honeymoons, Swissôtel Resort Phuket offers 180 one- to three-bedroom suites in five categories, each with its separate living room and private balcony.

  • 546 rooms
  • 100% non-smoking hotel
  • Baby bed
    • Air conditioning
    • Emergency exit map
    • Automatic air control
    • Bathroom doors 32 inches wide
    • Opening windows
    • WiFi in your room
    • Baby bed
    • Jacuzzi
    • Sprinkler in room
    • Keycard-operated door locks
    • Audible smoke alarms in rooms
    • Deadbolts and/or locks in rooms
    • Security peephole
    • Emergency info in rooms
Our rooms fittings

Our restaurants and bars

See all our restaurants
See all our restaurants and bars

Your meetings and events

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4.1/5 AccorHotels Rating 953 reviews

Our guest reviews for Swissôtel Resort Phuket Kamala Beach

100% genuine reviews from our guests

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Cliff S. Friends - 19/07/2018 AccorHotels certified review
« perfect breakfast with such reasonable price »

The staff is enthusiasm, the room is big enough, the pool is nice, especially the breakfast is great!

Mrs J. L. Couples - 18/07/2018 AccorHotels certified review
« My little disappointment turned Joyous, relax and enjoyable! »

Room No : 2121 Guest's Name booked : Tan Sio L. Nos of guest : 2paxs Country from : Singapore I am personally a little disappointed when I arrived hotel as I do not see any local street stalls, shops or malls far before reaching swissotel, further to that, the 10mins walk to the beach was more disappointing, beach were empty and the waves were so rough, probably due to the bad weather, meaning, no sea sport activities at all! Therefore, we are so called "isolated" in the hotel for the next 6 days, on the other hand, my hubby was overwhelmed with joy as this was what he wanted, to relax and get away from the hassle and bustle of the town. Never did I expect we never get bored during the stay, the hotel staffs were so helpful and enthusiastic to give us suggestions when we are uncertain what to do upon arrival. We ended up arranging a full day sightseeing in private taxi and half day tour to town via hotel shuttle bus just to see what Phuket is like. The rest of the stay in the hotel were surprising wonderful, swimming in the lovely pool, it pool is big and circular you will not find it bored, laughing away in the ping pong table, working in the gym room which is 24hours in operation were what we looking towards everyday. Most of all, the one and only cafe/restaurant serve delicious morning international buffet breakfast (must try their local coffee! ) was sufficient to stay our day. Their local Thai food in their everyday menu were quite limited but sumptuous. I had the Fried Sea Bass every dinner when I was there, never missed, which I still miss now. Of course, I gave compliment to the chef every time I finished my dinner. I also tried the Thai Message at the SPA twice location in the hotel and it was great. My hubby did the facial but honestly need further improvements. We enjoy ourselves so much in the hotel but not in town, we even considering extending our stay but I have some commitment in Singapore and I had to return home on schedule. Though, I still found there are still some improvements from my personal view, may increase the spending in the hotel than out of the hotel. 1. Too little Thai menu in the cafe/restaurant, especially if I were to have all meals in the hotel in Thailand. 2. Too many Thai dishes come with Rice especially the vegetable section, we ended up having 3 bowls of rice when we ordered 3 dishes for the 2 of us. We do not like waste but were simply too much rice to consume, maybe a option to opt out the rice. 3. No special cook of the day for Thai food, we only saw the special menu for European/Western food. 4. There were 2 blackouts during our stay and the generator is not supporting the guest rooms and we spend darkness for more than 4-5 hours respectively. 5. Suggest the hotel should have a generator to support 1 light source in each room with guests. The light has to be activated if the room has guest. 6. A simple live band (1 singer/player) over the weekend to light up the atmosphere to attract guest to stay in hotel. 7. To build a simple shower hose around Swimming pool for guests to use before entering the pool. 8. Billiards and Darts etc were be great as it serves an additional indoor activities should there be a heavy down pour. Overall, we do enjoy our 6 days stay in your hotel and is indeed a memorable one as this is the first time to Phuket. Every staffs from front desk, porter, house keeping, SPA, gym, waiters, waitress have given us a super wide smile and greetings each time they saw us, this was important as we felt welcoming and warm. Special credit must go to front desk, Ms Ronh (Not sure if I got the name spell correctly), she did our check in and was the one who helped me get through the initial disappointment when I arrived your hotel, she gave me great suggestions and the trip turned out great. Her patience, suggestions and assistance to our every requests were excellent even she was pretty busy with other guests when we seek her help, not missing any smile when we troubled her. Like to take the opportunity to thanks all managements and staffs during our stay in your hotel. Yours sincerely, Mr & Mrs L. Heng Guan

Tara Families - 18/07/2018 AccorHotels certified review
« Nice and relaxing »

It was nice, but did not like the cafe restaurant. Buffet breakfast food and service was pretty poor and the food variety and portion was not good either.

Anonymous Friends - 16/07/2018 AccorHotels certified review
« Excellent »

Beautiful hotel and great service from the staff who were very kind in allowing us to split the bill, booking taxis for us and providing great service.

Anonymous Families - 16/07/2018 AccorHotels certified review
« Beyond expectations »

Extremely friendly, fantastic resort, couldn’t of asked for more.

Aileen Families - 13/07/2018 AccorHotels certified review
« Good service »

A very reasonable price with great service and environment Staffs are good, nice and helpful. Room is spacious. Bed is comfy. Foods are great! Swimming pool is great! The only thing can be done better is the warm water from shower. It's not hot enough for me and the water power for hot water is very weak.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Aileen Yik Yan N., Thank you for staying with us at Swissotel Resort Phuket Kamala Beach recently. I appreciate your comments and feedback provided and thank you for taking time to write to us. I have sent your feedback regarding the water to our chief engineer, which will check and do the necessary amendments. We are delighted to read that you had a fantastic stay and enjoyed your visit at our hotel. It is always encouraging to learn that guests are satisfied with our service as it is what we strive for every day. Once again thank you for staying with us and I am looking forward to welcome you again very soon! Kind regards, Claudio Schibli Hotel Manager Swissotel Resort Phuket Kamala Beach

Sandra D. Families - 13/07/2018 AccorHotels certified review
« Amazing »

The staff at the hotel are truly amazing .. they were ready to help you always with a big smile on their faces.. nothing was a bother to them. Thank you all so so much to all the staff .. Will definitely recommend this hotel to anybody we know going to phekuet.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Sandra D., Thank you for staying with us at Swissotel Resort Phuket Kamala Beach recently. I appreciate your comments and feedback provided and thank you for taking time to write to us. We are delighted to read that you had an excellent stay and enjoyed your visit at our hotel. It is always encouraging to learn that guests are satisfied with our service as it is what we strive for every day. Once again thank you for staying with us and I am looking forward to welcome you again very soon! Kind regards, Claudio Schibli Hotel Manager Swissotel Resort Phuket Kamala Beach

Jo Families - 13/07/2018 AccorHotels certified review
« Beautiful, relaxing stay »

Delicious food, beautiful, tropical, free-form pool, friendly and professional staff. I really appreciated the free welcome drink and 20% off a meal at the restaurant. The breakfast buffet was bounteous - so many choices. I particularly enjoyed the fresh fruit juice blends. My only request would be some traditional Thai music in the restaurant or bar.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Jo, Thank you very much for choosing to stay with us at Swissotel Resort Phuket Kamala Beach. I very much appreciate your comments and feedback regarding your stay with us. I am happy to hear that you enjoyed a comfortable stay with us. I will share your comments with all staff and I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Kind regards, Claudio Schibli Hotel Manager Swissotel Resort Phuket Kamala Beach

Asif Z. Families - 12/07/2018 AccorHotels certified review
« Asif Z. »

Overall experience was good, though a situation (power breakout for around 4 hours or more in Kamala, Phuket) could be handled better if management took an action by sending an apology note or a complimentary drink to staying guests. Money comes anyway however this courtesy gesture surely strengthens the professional relationship with customers. I can clearly see a development need / action where Swissotel management must encourage managers or area in-charges to take such decisions of making guests happy not satisfied. If the Duty Manager was given sufficient authority, that situation can be handled effectively. Owing to authority limitations Duty Manager was only referring to the one statement "Electricity breakout isn't under my control". As mentioned earlier this out of control challenge can be normalized by extending a free drink or snacks or any other courtesy action which demonstrate that Hotel Management is interested in taking care of staying guests. I am 100% sure that cost incured on this courtesy gesture can be far less than what Swissotel management has lost in reputation.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Asif Z., Thank you for taking the time to tell us about your experience at the Swissôtel Resort Phuket Kamala Beach. I am sorry that you have experienced some issues with your stay; please allow me to express my sincerest apologies. At Swissôtel, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. It is quite normal to a country like Thailand to have power cuts. This is due to various reason which, our duty manager mentioned already, beyond our control. However, such long power cuts do not happen often (less then one a year). I do understand your feedback as well and will look into it. Thank you for your input. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Please do not hesitate to contact me directly on cl… if you wish to discuss this matter in further details. Kind regards, Claudio Schibli Hotel Manager Swissotel Resort Phuket Kamala Beach

Anonymous Families - 11/07/2018 AccorHotels certified review
« Relaxing family holiday »

A fantastic relaxing family holiday. Resort staff are amazing friendly and helpful. Rooms an resort grounds are impeccable.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Guest, Thank you for staying with us at Swissotel Resort Phuket Kamala Beach recently. I appreciate your comments and feedback provided and thank you for taking time to write to us. We are delighted to read that you had a fantastic stay and enjoyed your visit at our hotel. It is always encouraging to learn that guests are satisfied with our service as it is what we strive for every day. Once again thank you for staying with us and I am looking forward to welcome you again very soon! Kind regards, Claudio Schibli Hotel Manager Swissotel Resort Phuket Kamala Beach

Anonymous Families - 11/07/2018 AccorHotels certified review
« Comfortable but room was tired and kitchen non existent »

Friendly

Our hotel has responded to the review
Our hotel has responded to the review

Dear Stuart, Thank you very much for choosing to stay with us at Swissotel Resort Phuket Kamala Beach. I very much appreciate your comments and feedback regarding your stay with us. I am happy to hear that you enjoyed a comfortable stay with us. I will share your comments with all staff and I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Kind regards, Claudio Schibli Hotel Manager Swissotel Resort Phuket Kamala Beach

Julie S. Families - 10/07/2018 AccorHotels certified review

We enjoyed the hotel and the staff was wonderful. The pool was very relaxing. The breakfast was impressive and had a nice selection of foods.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Julie S., Thank you very much for choosing to stay with us at Swissotel Resort Phuket Kamala Beach. I very much appreciate your comments and feedback regarding your stay with us. I am happy to hear that you enjoyed a comfortable stay with us. I will share your comments with all staff and I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Kind regards, Claudio Schibli Hotel Manager Swissotel Resort Phuket Kamala Beach

Fazal A. Families - 06/07/2018 AccorHotels certified review
« Hotel seriously needs renovation »

I stayed in this hotel a couple of times before. This time I stayed after 3 years and found that rooms seriously need renovation. All furniture and wood works are worn out. Not a pleasant stay at all this time. And certainly not a 5 star hotel stay

Our hotel has responded to the review
Our hotel has responded to the review

Dear Fazal A., Thank you for taking the time to tell us about your experience at the Swissôtel Resort Phuket Kamala Beach. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Swissôtel, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Kind regards, Claudio Schibli Hotel Manager Swissotel Resort Phuket Kamala Beach

Hayley M. Families - 06/07/2018 AccorHotels certified review
« Relaxing and welcoming »

Very good. Staff were helpful and friendly. Our roo. Was clean and comfotable. Throughly enjoyed our stay

Our hotel has responded to the review
Our hotel has responded to the review

Dear Hayley M., We very much appreciate your comments regarding your recent stay at Swissotel Resort Phuket Kamala Beach. It is always a pleasure to receive such positive feedback and I will be delighted to share your kind comments and compliments with all our colleagues. Thank you again for sharing your experience and we look forward to warmly welcoming you again to Swissotel Kamala in the near future. Kind regards, Claudio Schibli Hotel Manager Swissotel Resort Phuket Kamala Beach

Fiona Families - 06/07/2018 AccorHotels certified review
« Very happy with everything - the whole family loved it. »

Loved everything about the experience - thank you. The family says the breakfast was the best ever at any hotel we've been at.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Fiona A., Thank you for staying with us at Swissotel Resort Phuket Kamala Beach recently. I appreciate your comments and feedback provided and thank you for taking time to write to us. We are delighted to read that you had a fantastic stay and enjoyed your visit at our hotel. It is always encouraging to learn that guests are satisfied with our service as it is what we strive for every day. Once again thank you for staying with us and I am looking forward to welcome you again very soon! Kind regards, Claudio Schibli Hotel Manager Swissotel Resort Phuket Kamala Beach

Hassan Y. Families - 06/07/2018 AccorHotels certified review

1-the type and quality of food need to improve. 2-customer service in the reciption need to be trained how to deal with customer, in term any hotel procedures or policies must inform the customers clearly before check in.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Hassan Y., Thank you for taking the time to tell us about your experience at the Swissôtel Resort Phuket Kamala Beach. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. All hotel policies and information are noted for our guests to read in our in-room directory available in each guest room. At Swissôtel, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Kind regards, Claudio Schibli Hotel Manager Swissotel Resort Phuket Kamala Beach

Nasser A. H. Families - 05/07/2018 AccorHotels certified review
« Trouble to make payment after confirmation »

Trouble to make payment after confirmation Let club Accor assistance’s doesn’t help My booking cancel twice

Our hotel has responded to the review
Our hotel has responded to the review

Dear Nasser Al H., Thank you for taking the time to tell us about your experience at the Swissôtel Resort Phuket Kamala Beach. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. The credit card approval process solely depends on the bank. The hotel or LeClub helpdesk has no influence in this process. During your stay, the hotel was not yet part of the Accorhotels Loyalty program. At Swissôtel, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Kind regards, Claudio Schibli Hotel Manager Swissotel Resort Phuket Kamala Beach

James F. Families - 05/07/2018 AccorHotels certified review
« Satified with the breakfast, not the bed nor the dinner options. »

The over all dining experience was subpar, with the only positive experience being the buffet breakfast. The variety of options and service provided at breakfast being the shining point of eating at the hotel. The people and service was great and welcoming during the day, but the evening/night staff was subpar. The dissatisfaction being the bed(to hard) and the dinner service being slow and unenthusiastic. The dinner options lacked variety in Thai cuisine, and what was being served was blan, cold and lacking flavor other than (hot) spice . In addition, the stairs were not expected and burdensome. The lack of an elevator as an option was very inconvenient and unconventional.

Our hotel has responded to the review
Our hotel has responded to the review

Dear James F., Thank you for taking the time to tell us about your experience at the Swissôtel Resort Phuket Kamala Beach. I am sorry that you have experienced some issues with your stay; please allow me to express my sincerest apologies. At Swissôtel, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. I have noted on your feedback regarding lunch and dinner service as well as offers. I am currently working with our departmental managers and Executive Chef to improve this immediately. Many of our guests do like our beds, however I do understand that some like it softer. We are working on a solution to change this. In the meantime there are toppers available upon request which our housekeeping is more than happy to setup for our guests. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Please do not hesitate to contact me directly on cl… if you wish to discuss this matter in further details. Kind regards, Claudio Schibli Hotel Manager Swissotel Resort Phuket Kamala Beach

Christine Families - 28/06/2018 AccorHotels certified review
« Wonderful serivce »

We are very impressed this time with the front desk staff. Especially to this trainee lady, only remember her name meaning is Good Luck (I think is Chokdee). From 1st day she always gives us the warm welcome, checking on how's our trip and sharing with us the places we can visit and helped us to arrange for a car rental. She has been extremely helpful making out trip a wonderful one. Unfortunately, on our last day she was her off day we couldn't give the tips we wanted to give. Hacky has been helpful to arrange Sun to attend to my son's finger bruised. I am impressed with Sun's gentle and attentiveness on my son's injury. Appreciate the welcome back card, flowers and coconut soap Hacky, Chokdee, Falada & Ink prepared. The handy phone has been very useful for us. Love this new device added. Unfortunately, S'pore is not one of the toll free country. We found baby cockroaches in our room, maybe so renovation or spring cleaning needs to be done. Breakfast buffet spread has lesser choice compare to the previous trip, maybe is the low season. Sadly the beach area has a big change

Our hotel has responded to the review
Our hotel has responded to the review

Dear Soh Cheng T., Thank you for staying with us at Swissotel Resort Phuket Kamala Beach recently. I appreciate your comments and feedback provided and thank you for taking time to write to us. We are delighted to read that you had a fantastic stay and enjoyed your visit at our hotel. It is always encouraging to learn that guests are satisfied with our service as it is what we strive for every day. I have noted on your feedback regarding the cleanliness and the breakfast and forwarded it to our departmental managers for immediate action. Once again thank you for staying with us and I am looking forward to welcome you again very soon! Kind regards, Claudio Schibli Hotel Manager Swissotel Resort Phuket Kamala Beach

Chris M. Families - 22/06/2018 AccorHotels certified review
« Fantastic, hotel and staff all great. »

Absolute pleasure.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Christian M., Thank you for staying with us at Swissotel Resort Phuket Kamala Beach recently. I appreciate your comments and feedback provided and thank you for taking time to write to us. We are delighted to read that you had a fantastic stay and enjoyed your visit at our hotel. It is always encouraging to learn that guests are satisfied with our service as it is what we strive for every day. Once again thank you for staying with us and I am looking forward to welcome you again very soon! Kind regards, Claudio Schibli Hotel Manager Swissotel Resort Phuket Kamala Beach

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