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Hotel - Swissôtel Quito
Swissôttel Hotel Swissôttel Hotel

Swissôtel Quito

4.6/5 1,250 reviews
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48 photos
  • The hotel has wifi WIFI/Internet Access
  • The hotel serves breakfast Breakfast
  • The hotel has a bar Bar
  • The hotel has a parking Parking
  • The hotel has a restaurant Restaurant
  • The hotel has air conditioning in rooms Air Conditioning
+ 16 Services
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Swissôtel Quito

We have achieved a reputation of excellence and our mission is to offer always an impeccable service by insisting on quality. Swissotel Quito is conveniently located in the heart of an exclusive commercial and residential area La Floresta.

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Hotel extras

Swissotel Quito has been selected in 2016 as Leading Conference hotel in South America and 2016 Ecuador's Leading Business Hotel, by the World Travel Awards prize, for the excellent and distinguished service offered to all of our guests.

Services in the hotel and nearby

Check-in from 15h00
Check out up to 12h00

Services and practical information

Paying
  • WIFI/Internet Access
    • WIFI at the hotel (Paying)
    • WIFI in your room
  • Parking
    • Private indoor parking
    • Private outdoor parking
    • Valet parking (Paying)
    • Well-lit parking
  • Accessible bathroom
  • Air conditioned
    • Air conditioning
    • Automatic air control
    • Air Conditioning
  • Boutiques/shopping
    • Beauty salon
    • Gift shop/newspaper shop

Leisure and activities

  • Swimming pool
    • Indoor heated pool
    • Outdoor heated pool
    • Outdoor unheated pool
  • Fitness centre
  • Well-being
    • Jacuzzi
    • Massage (Paying)
    • Sauna
  • Tennis
  • Squash court

Catering

  • 2 restaurant(s)
  • 1 bar(s)
  • Room service
    • Hot meals
    • Cold snacks

Business services

  • 16 meeting room(s)
  • Conventions hotel
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Hotel location

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Swissôtel Quito

Av 12 de Octubre 1820
y Luis Cordero
1721565
QUITO
ECUADOR

Tel: (+593)2 2567600
Fax: (+593)2 2568080
Check-in from 15h00
Check out up to 12h00
Access and transport
  • NUEVO APT INTL MARISCAL SUCRE At 53km / 32.93 miles

GPS : -0.205146, -78.485502

Our rooms

Available with 1 king bed or 2 queen beds - 2 telephones - large bathrooms with separate vanity area. City and Mountain View available.

6 photos
Cayambe Presidential Suite

Cayambe Presidential Suite

Cayambe Presidential Suite

Cotopaxi Presidential Suite

Cotopaxi Presidential Suite

Cotopaxi Presidential Suite

1BR Apartment 1 King

1BR Apartment 1 King

1BR Apartment 1 King

2BR Apartment 1 King/1 Twin

2BR Apartment 1 King/1 Twin

2BR Apartment 1 King/1 Twin

1BR Residence 1 King

1BR Residence 1 King

1BR Residence 1 King

2BR Residence 1 King/2 Twin

2BR Residence 1 King/2 Twin

2BR Residence 1 King/2 Twin

1BR Executive Suite Twin

1BR Executive Suite Twin

Room size 56 m² (602 sq.ft.), living room, Executive Lounge privileges, includes 3 meals plus beverages, afternoon tea and drinks, espresso maker, WIFI, Lounge, mp3 docking, Swiss bedding 300 thread count Egyptian cotton.

Swiss Executive Room King

Swiss Executive Room King

A little more luxury from your designer hotel accommodation than the Swiss Executive Room. It is designed with the business traveler in mind. The Executive Lounge includes 3 meals plus beverages, alcohol drinks, espresso maker.

Premier Room King

Premier Room King

Premier Room King - This perfectly arranged guestroom gives you the flexibility needed when traveling for business or leisure. Room offers an oversized and ergonomic work area with HSIA. Enjoy watching TV with our cable featuring 137 channels.

Swiss Advantage Room King

Swiss Advantage Room King

Swiss Advantage Room King - Enjoy the elegant style and comfort of the luxuriously appointed Swiss Advantage room-designed using choice materials a spacious working area and cutting edge in room technology.

Grand Room King

Grand Room King

The guest rooms feature an over sized desk for business travelers as well as HSIA. Guests are able to relax in the living room.

Swiss Executive Room Twin

Swiss Executive Room Twin

A little more luxury from your designer hotel accommodation than the Swiss Advantage Room. It is designed with the business traveler in mind. Executive Lounge includes 3 meals plus beverages, alcohol drinks, espresso maker.

1BR Executive Suite King

1BR Executive Suite King

Room size 56 m² (602 sq.ft.), living room, Executive Lounge privileges,include 3 meals, WIFI, Lounge, mp3 docking, Swiss bedding 300 thread count Egyptian cotton.

1BR Business Suite King

1BR Business Suite King

1 Bedroom Business Suite King - One bedroom King bed, living room, Executive Lounge privileges,include 3 meals plus beverages,afternoon tea and drinks, espresso maker, WI-Fi, Lounge ; mp3 docking, Swiss bedding with 300 thread count Egyptian cotton.

Grand Room Twin

Grand Room Twin

Guest rooms feature an over sized desk for business travelers as well as HSIA. Guests are able to relax in the living room.

Swiss Advantage Room Twin

Swiss Advantage Room Twin

Swiss Advantage Twin - Enjoy the elegant style and comfort of the luxuriously appointed Swiss Advantage room-designed using choice materials a spacious working area and cutting edge in room technology. Enjoy our sumptuously appointed bathrooms

Premier Room Twin

Premier Room Twin

Premier Room Twin - This perfectly arranged guestroom gives you the flexibility needed when traveling for business or leisure. Room offers an oversized and ergonomic work area with HSIA. Enjoy watching TV with our cable featuring 137 channels.

  • 275 rooms
  • Baby bed
Room Security
    • Air conditioning
    • Emergency exit map
    • Automatic air control
    • Bathroom doors 32 inches wide
    • Opening windows
    • WIFI in your room
    • Baby bed
    • Minibar
    • Coffee/tea making facilities
    • Sprinkler in room
    • Keycard-operated door locks
    • Audible smoke alarms in rooms
    • Deadbolts and/or locks in rooms
    • Security peephole
    • Emergency info in rooms
Our rooms fittings

Our restaurants and bars

CAFE QUITOType of cuisine: International

CAFE QUITO Restaurant
Lunch
12:00 - 15:00
  • Mon
  • Tue
  • Wed
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  • Sat
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CAFE QUITOType of cuisine: International

Serving Ecuadorian and international cuisine. All two meals (breakfast and lunch) served at an extended buffet.

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TANOSHIIType of cuisine: Japanese

TANOSHII Restaurant
Lunch
12:00 - 15:00
  • Mon
  • Tue
  • Wed
  • Thu
  • Fri
  • Sat
  • Sun
Dinner
19:00 - 23:00
  • Mon
  • Tue
  • Wed
  • Thu
  • Fri
  • Sat
  • Sun

TANOSHIIType of cuisine: Japanese

Tanoshii restaurant recalls Japanese surroundings creating an exclusive ambiance accompanied by the most exquisit dishes.

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BAR LE POINT

BAR LE POINT Bar
Photo non contractuelle / Strictly non binding
Midday
  • Mon
  • Tue
  • Wed
  • Thu
  • Fri
  • Sat
  • Sun
Evening
  • Mon
  • Tue
  • Wed
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  • Fri
  • Sat
  • Sun

BAR LE POINT

For a quick business meeting or for a moment of relaxation after a hard day this is the ambiance you need where you can have a drink and a nice chat. Music Tuesday and Wednesday.

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Your meetings and events

Swissôtel Quito Meeting Room

Our meeting rooms

  • Number of meeting rooms: 16
  • Maximum size: 970 m²
  • Maximum capacity: 1,500
  • Maximum banquet capacity: 1,500
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4.6/5 AccorHotels Rating 1,250 reviews

Our guest reviews for Swissôtel Quito

100% genuine reviews from our guests

Find out more
Anonymous Business - 29/11/2018 AccorHotels certified review

Inconveniences with the lamps of the room, they were turned on and off alone Inconvenience with breakfast in the dining room Disadvantages with the reservation request.

Our hotel has responded to the review
Our hotel has responded to the review

Estimado Sr. Leonardo Fabio D., Le agradecemos el tiempo que se ha tomado para hacernos llegar los comentarios sobre su estancia en Swissôtel Quito. Sentimos que su experiencia no haya alcanzado sus expectativas; por favor permítanos hacerle llegar nuestras mas sinceras disculpas. Estamos verificando el los inconvenientes para evitar ese tipo de problemas en el futuro. Para entender de mejor forma, quisiera usted compartir con nosotros mas detalles sobre cuál o cuáles fueron las situaciones que no fueron de su agrado? Reciba un cordial saludo. Sigfried Rassi Front Office Manager Gerente de Recepción Swissôtel Quito 12 de Octubre N24 - 460 y Luis Cordero | Quito | Ecuador Tel: +593 2 … | Fax: +593 2 … sr… | www.swissotel.com/hotels/quito/

Lluís Business - 21/11/2018 AccorHotels certified review
« Yes »

Ok

Our hotel has responded to the review
Our hotel has responded to the review

Estimado Sr. A., Muchas Gracias por su comentario positivo acerca de nuestro hotel! Nos alegra que Ud. haya disfrutado su estancia con nosotros y esperamos poder pronto verlo de vuelta. Atentamente, Sigfried Rassi Front Office Manager Gerente de Recepción Swissôtel Quito 12 de Octubre N24 - 460 y Luis Cordero | Quito | Ecuador Tel: +593 2 … | Fax: +593 2 … sr… | www.swissotel.com/hotels/quito/

Anonymous Business - 16/11/2018 AccorHotels certified review
« Really great service and beautifully-appointed rooms »

Nice checking and checkout, gorgeous rooms with all necessary amenities Wish the restaurant had been accessible as there was a private party and we couldn’t eat there

Our hotel has responded to the review
Our hotel has responded to the review

Dear Guest, Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon. Sincerely, Sigfried Rassi Front Office Manager Gerente de Recepción Swissôtel Quito 12 de Octubre N24 - 460 y Luis Cordero | Quito | Ecuador Tel: +593 2 … | Fax: +593 2 … sr… | www.swissotel.com/hotels/quito/

Anonymous Business - 15/11/2018 AccorHotels certified review
« I am satisfy »

The attention and service were very good

Our hotel has responded to the review
Our hotel has responded to the review

Estimado Sr. R., Muchas Gracias por su comentario positivo acerca de nuestro hotel! Nos alegra que Ud. haya disfrutado su estancia con nosotros y esperamos poder pronto verlo de vuelta. Atentamente, Sigfried Rassi Front Office Manager Gerente de Recepción Swissôtel Quito 12 de Octubre N24 - 460 y Luis Cordero | Quito | Ecuador Tel: +593 2 … | Fax: +593 2 … sr… | www.swissotel.com/hotels/quito/

Cajetan B. Couples - 13/11/2018 AccorHotels certified review
« A Latin jewel »

Nice ambience. Xcellent In-House CoffeeShop outside the hotel bar hours.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mr. b., Thank you for the positive review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon. Sincerely, Sigfried Rassi Front Office Manager Gerente de Recepción Swissôtel Quito 12 de Octubre N24 - 460 y Luis Cordero | Quito | Ecuador Tel: +593 2 … | Fax: +593 2 … sr… | www.swissotel.com/hotels/quito/

Anonymous Friends - 12/11/2018 AccorHotels certified review
« Friendly efficient staff and comfortable room »

No complaints

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mrs. Donna L., We very much appreciate your comments regarding your stay at the Swissôtel Quito. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Sigfried Rassi Front Office Manager Gerente de Recepción Swissôtel Quito 12 de Octubre N24 - 460 y Luis Cordero | Quito | Ecuador Tel: +593 2 … | Fax: +593 2 … sr… | www.swissotel.com/hotels/quito/

Bk Business - 08/11/2018 AccorHotels certified review
« Very nice room »

The room was the size of an apartment. Wet nice

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mr. K., Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon. Sincerely, Sigfried Rassi Front Office Manager Gerente de Recepción Swissôtel Quito 12 de Octubre N24 - 460 y Luis Cordero | Quito | Ecuador Tel: +593 2 … | Fax: +593 2 … sr… | www.swissotel.com/hotels/quito/

Rl Business - 08/11/2018 AccorHotels certified review
« Great hotel, but some employees needs training »

The hotel in general is great, the apartments are great, however It needs two things: 1) Remodel the bathrooms (no one uses those huge and old jacuzzi. They look bad 2) Training the people at the reception /checking you in and out (not the concierge).Some of them are very rude with the customers. One young employee (I believe his name is Fernando) was very rude when I ask him I could change rooms. They do not know how to treat customers. You can tell your customers no in a nice way, but this employee was being extremely rude, giving me a really bad look, etc. Every body else was really nice and very help full.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mr. L., Thank you very much for your recent stay with us and for taking the time in completing our guest survey. Your opinion is of great importance to us and gives us the opportunity for improvement. We are reviewing the matter with regards to the reception service you have received. Please accept my apologies for the inconveniences caused and please be assured that we will take the necesary steps to avoid this kind of situations in the future. With regards to your comment about the bathroom, I am very glad to tell you that we are currently in refurbishment plan and I hope you will be able to enjoy one of our refurbished rooms in the future. In case there is anything I can do for you in the future, please do not hesitate to contact me. I hope to welcome you back soon. Sigfried Rassi Front Office Manager Gerente de Recepción Swissôtel Quito 12 de Octubre N24 - 460 y Luis Cordero | Quito | Ecuador Tel: +593 2 … | Fax: +593 2 … sr… | www.swissotel.com/hotels/quito/

Kawin Business - 08/11/2018 AccorHotels certified review
« Nice hotel, good sleep »

Staffs are so helpful and gentle. Room is a bit outdate but still one of the best in Quito

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mr. T., Thank you for the positive review of our hotel! I am very glad to inform you that we are currently refurbishing our rooms and I hope that you will be able to enjoy one of our new rooms in the near future. We are glad that you enjoyed your stay and hope to see you again very soon. Sincerely, Sigfried Rassi Front Office Manager Gerente de Recepción Swissôtel Quito 12 de Octubre N24 - 460 y Luis Cordero | Quito | Ecuador Tel: +593 2 … | Fax: +593 2 … sr… | www.swissotel.com/hotels/quito/

Anonymous Business - 03/11/2018 AccorHotels certified review
« Great Service »

Excellent service , as you would expect from good hotel! I have been traveling this year for business - and staid in various hotels - Marriott , Westin, Hilton, surprisingly Swissotel Quito was the best stay in hotel so far this year. Excellent front desk service , very courteous personnel which went above and beyond. Good Job!

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mr. Yakov K., We very much appreciate your comments regarding your stay at the Swissôtel Quito. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Sigfried Rassi Front Office Manager Gerente de Recepción Swissôtel Quito 12 de Octubre N24 - 460 y Luis Cordero | Quito | Ecuador Tel: +593 2 … | Fax: +593 2 … sr… | www.swissotel.com/hotels/quito/

Jan M. Families - 02/11/2018 AccorHotels certified review
« Very good service premises need renewal »

The personnel is very willing however quality of meals is poor. One day we had vinegared watermelon (not feesh) juices were tasteless, beead assortment was good. Lunch was poor. Rooms have not been resecorated in over 20 years I have been staying at the hotel.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mr. Jan M. Panas, Thank you very much for your recent stay with us and for taking the time in completing our guest survey. Your opinion is of great importance to us and gives us the opportunity for improvement. We are reviewing your comments with regards to the food service quality, in order to make general improvements. About your comment of the refurbishment, I am glad to inform you that we are currently in an refurbishment program, to refurbish all our rooms and I hope you will be able to enjoy one of our new rooms in the near future. Once again thank you for your comments and In case there is anything I can do for you in the future, please do not hesitate to contact me. I hope to welcome you back in the near future to the Swissotel Quito. Sigfried Rassi Front Office Manager Gerente de Recepción Swissôtel Quito 12 de Octubre N24 - 460 y Luis Cordero | Quito | Ecuador Tel: +593 2 … | Fax: +593 2 … sr… | www.swissotel.com/hotels/quito/

Maria Business - 30/10/2018 AccorHotels certified review
« expectacular »

Como en casa

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mr. O., Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon. Sincerely, Sigfried Rassi Front Office Manager Gerente de Recepción Swissôtel Quito 12 de Octubre N24 - 460 y Luis Cordero | Quito | Ecuador Tel: +593 2 … | Fax: +593 2 … sr… | www.swissotel.com/hotels/quito/

Anonymous Business - 25/10/2018 AccorHotels certified review
« I expected much more from this hotel »

Check-in was very nice. Knowledgeable person and friendly staff. Room was clean but the toilet would flush by itself all night and a wall fixture fell off in the middle of the night and woke me up. The air conditioning was intermittent and the bed was hard and mattress had a dip on the side that was used most. The breakfast area was so crowded it was noisy and no seating was available even after I was waived in by the person at the door. The coffee was cold. The staff was not available to help.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mr. David P., Thank you for taking the time to tell us about your experience at the Swissôtel Quito. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. We are reviewing the matters with regards to the room you have mentioned, in order to take inmediate action. I am glad to inform you that we are currently in refurbishment and changing our air conditioning and much more. With regards to the breakfast service, I have passed this information to our F&B director to aviod this kind of service in the future. Once again, please accept my apologies. At Swissôtel, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. I am sure you will be able to enjoy a quiet room with a smooth breakfast service upon your next stay. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Sigfried Rassi Front Office Manager Gerente de Recepción Swissôtel Quito 12 de Octubre N24 - 460 y Luis Cordero | Quito | Ecuador Tel: +593 2 … | Fax: +593 2 … sr… | www.swissotel.com/hotels/quito/

Tania B. Business - 22/10/2018 AccorHotels certified review
« Nothing special »

I was on the 10th floor and the internet in my room was awful. I also had a toilet that ran every 10 minutes, which made it hard to sleep. The bed was not comfortable. The pool was the best thing about the hotel. I have stayed in Quito 8 times now and this was my first time at this hotel. I will not return. I will stay at JW Marriott and the Hilton in the future.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Tania B., Thank you for taking the time to tell us about your experience at the Swissôtel Quito. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. I have passed your concerns with regards to the toilet, internet and bed to the relevant departments, in order to review the cases and make general improvements. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. At Swissôtel, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Kindly accept the offer for an complimentary upgrade to one of our executive suites with access to our executive lounge, upon your next visit to quito. I would like to reiterate our commitment to high quality standards, and I personally would like to make sure you will experience it during your next stay with us. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Sigfried Rassi Front Office Manager Gerente de Recepción Swissôtel Quito 12 de Octubre N24 - 460 y Luis Cordero | Quito | Ecuador Tel: +593 2 … | Fax: +593 2 … sr… | www.swissotel.com/hotels/quito/

Renat D. Business - 22/10/2018 AccorHotels certified review
« very pleasant and confortable »

I had a terrible working agenda so I could not enjoy all the offers by the hotel but the little I had was extremely pleasant

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mrs. d., Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon. Sincerely, Sigfried Rassi Front Office Manager Gerente de Recepción Swissôtel Quito 12 de Octubre N24 - 460 y Luis Cordero | Quito | Ecuador Tel: +593 2 … | Fax: +593 2 … sr… | www.swissotel.com/hotels/quito/

Linda Couples - 17/10/2018 AccorHotels certified review
« Great hotel »

We enjoyed our stay. Breakfast buffet had a good selection. Concierge was helpful as well.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mrs. R., Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon. Sincerely, Sigfried Rassi Front Office Manager Gerente de Recepción Swissôtel Quito 12 de Octubre N24 - 460 y Luis Cordero | Quito | Ecuador Tel: +593 2 … | Fax: +593 2 … sr… | www.swissotel.com/hotels/quito/

Eanrive Business - 15/10/2018 AccorHotels certified review
« Excellent »

remaining to visit the Gym but the rest was very well

Our hotel has responded to the review
Our hotel has responded to the review

Estimado Sr. R., Muchas Gracias por su comentario positivo acerca de nuestro hotel! Para tomar las acciones correctivas acerca de su comentario del Gym, nos gustaria escuchar de cual o cuales fueron las situaciones que no fueron de su agrado. Nos alegra que Ud. haya disfrutado su estancia con nosotros y esperamos poder pronto verlo de vuelta. Atentamente, Sigfried Rassi Front Office Manager Gerente de Recepción Swissôtel Quito 12 de Octubre N24 - 460 y Luis Cordero | Quito | Ecuador Tel: +593 2 … | Fax: +593 2 … sr… | www.swissotel.com/hotels/quito/

Paola Couples - 15/10/2018 AccorHotels certified review
« Wonderful »

I’d love it

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mr. H., Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon. Sincerely, Sigfried Rassi Front Office Manager Gerente de Recepción Swissôtel Quito 12 de Octubre N24 - 460 y Luis Cordero | Quito | Ecuador Tel: +593 2 … | Fax: +593 2 … sr… | www.swissotel.com/hotels/quito/

Steve W. Business - 10/10/2018 AccorHotels certified review
« FANTASTIC!! »

We got an upgraded room because of the inconvenience of being moved to NH Hotel for the first 2 nights. The upgraded room was very comfortable and big, which obviously gave me great satisfaction. The fact that we received an upgraded room due to the inconvenience just shows the quality of the Hotel and the staff running it. Well Done!! The staff always had a friendly smile, especially the Porters. Food was good.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mr. Steve W., We very much appreciate your comments regarding your stay at the Swissôtel Quito. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Sigfried Rassi Front Office Manager Gerente de Recepción Swissôtel Quito 12 de Octubre N24 - 460 y Luis Cordero | Quito | Ecuador Tel: +593 2 … | Fax: +593 2 … sr… | www.swissotel.com/hotels/quito/

Stephen L. Business - 05/10/2018 AccorHotels certified review
« Great room and service; gym needs more thought. »

I appreciated the great room. The executive lounge service was excellent. The food in lounge was fine, although nothing extraordinary. I was disappointed by how crowded the gym was and how few exercise machines there were, and that it only opened at 6:00 am -- other hotels of this caliber have the gym open 24 hours, and the number of people there at 6:00 am suggests the demand is there.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mr. Stephen L., Thank you for taking the time to tell us about your experience at the Swissôtel Quito. At Swissôtel, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. I have passed on your comments with regards to the gym to the relevant departments, in order to analyze and improve the situation. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. Thank you as well for the positive comments and I hope to welcome you back in the near future to the Swissotel Quito. Sincerely, Sigfried Rassi Front Office Manager Gerente de Recepción Swissôtel Quito 12 de Octubre N24 - 460 y Luis Cordero | Quito | Ecuador Tel: +593 2 … | Fax: +593 2 … sr… | www.swissotel.com/hotels/quito/

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