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Swissôtel Quito 5 stars

Customer review rating 4.6/5 1,602 reviews
Swissôtel Quito
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+ 19 Services
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Hotel extras

Swissotel Quito has been selected in 2018 as Leading Conference hotel in South America and 2018 Ecuador's Leading Hotel, by the World Travel Awards prize, for the excellent and distinguished service offered to all of our guests.

Services in the hotel and nearby

Check-in from 15h00

Check out up to 12h00

Paying

Services and practical information
  • WIFI/Internet Access
  • Parking
  • Accessibility for people with reduced mobility
  • 100% non-smoking hotel
  • Air conditioned
  • Languages spoken at the hotel
  • Shoe shine machine
  • Boutiques/shopping
Leisure and activities
  • Swimming pool
  • Fitness centre
  • Well-being
  • Tennis
  • Squash court
Catering
  • 2 restaurant(s)
  • 1 bar(s)
  • Room service
Business services
  • 16 meeting room(s)
  • Conventions hotel

Hotel location

Swissôtel Quito

Av 12 de Octubre 1820
y Luis Cordero
1721565
quito
ecuador

Tel: +59322567600

Fax: (+593)22568080

Contact email

Check-in from 15h00

Check out up to 12h00

  • By plane

    NUEVO APT INTL MARISCAL SUCRE At 53km / 32.93 miles

GPS :-0.2051456359, -78.4855020046

Our accommodations

Available with 1 king bed or 2 queen beds - 2 telephones - large bathrooms with separate vanity area. City and Mountain View available.

1BR Residence 1 King

  • Max. number of persons: 4
  • Area: From 90m²
  • High speed internet
  • Bathrobe
  • Nespresso machine
  • Coffee/tea making facilities
  • Direct dial telephone(...)

2BR Residence 1 King/2 Twin

  • Max. number of persons: 4
  • Area: From 120m²
  • High speed internet
  • Bathrobe
  • Nespresso machine
  • Coffee/tea making facilities
  • Direct dial telephone(...)

1BR Executive Suite Twin

  • Max. number of persons: 4
  • Area: From 56m²
  • High speed internet
  • Bathrobe
  • Nespresso machine
  • Coffee/tea making facilities
  • Direct dial telephone(...)

Swiss Executive Room King

  • Max. number of persons: 4
  • Area: From 34m²
  • High speed internet
  • Bathrobe
  • Nespresso machine
  • Coffee/tea making facilities
  • Direct dial telephone(...)

Premier Room King

  • Max. number of persons: 4
  • Area: From 34m²
  • High speed internet
  • Bathrobe
  • Nespresso machine
  • Coffee/tea making facilities
  • Direct dial telephone(...)

Swiss Advantage Room King

  • Max. number of persons: 4
  • Area: From 34m²
  • High speed internet
  • Bathrobe
  • Nespresso machine
  • Coffee/tea making facilities
  • Direct dial telephone(...)

Grand Room King

  • Max. number of persons: 4
  • Area: From 54m²
  • High speed internet
  • Bathrobe
  • Nespresso machine
  • Coffee/tea making facilities
  • Direct dial telephone(...)

Swiss Executive Room Twin

  • Max. number of persons: 4
  • Area: From 34m²
  • High speed internet
  • Bathrobe
  • Nespresso machine
  • Coffee/tea making facilities
  • Direct dial telephone(...)

Grand Room Twin

  • Max. number of persons: 4
  • Area: From 54m²
  • High speed internet
  • Bathrobe
  • Nespresso machine
  • Coffee/tea making facilities
  • Direct dial telephone(...)

Swiss Advantage Room Twin

  • Max. number of persons: 4
  • Area: From 34m²
  • High speed internet
  • Bathrobe
  • Nespresso machine
  • Coffee/tea making facilities
  • Direct dial telephone(...)

Premier Room Twin

  • Max. number of persons: 4
  • Area: From 34m²
  • High speed internet
  • Bathrobe
  • Nespresso machine
  • Coffee/tea making facilities
  • Direct dial telephone(...)

Cayambe Presidential Suite

  • Max. number of persons: 4
  • High speed internet
  • Bathrobe
  • Nespresso machine
  • Coffee/tea making facilities
  • Direct dial telephone(...)

Cotopaxi Presidential Suite

  • Max. number of persons: 4
  • High speed internet
  • Bathrobe
  • Nespresso machine
  • Coffee/tea making facilities
  • Direct dial telephone(...)

1BR Executive Suite King

  • Max. number of persons: 4
  • Area: From 56m²
  • High speed internet
  • Bathrobe
  • Nespresso machine
  • Coffee/tea making facilities
  • Direct dial telephone(...)

1BR Business Suite King

  • Max. number of persons: 4
  • Area: From 65m²
  • High speed internet
  • Bathrobe
  • Nespresso machine
  • Coffee/tea making facilities
  • Direct dial telephone(...)

1BR Apartment 1 King

  • Max. number of persons: 4
  • Area: From 90m²
  • High speed internet
  • Bathrobe
  • Nespresso machine
  • Coffee/tea making facilities
  • Direct dial telephone(...)

2BR Apartment 1 King/1 Twin

  • Max. number of persons: 3
  • Area: From 0m²
  • High speed internet
  • Bathrobe
  • Nespresso machine
  • Coffee/tea making facilities
  • Direct dial telephone(...)

Our restaurants and bars

CAFE QUITO

Type of cuisine: International

Serving Ecuadorian and international cuisine. All two meals (breakfast and lunch) served at an extended buffet.

Lunch

12:00 - 15:00

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

TANOSHII

Type of cuisine: Japanese

Tanoshii restaurant recalls Japanese surroundings creating an exclusive ambiance accompanied by the most exquisit dishes.

Lunch

12:00 - 15:00

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Dinner

19:00 - 23:00

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

BAR LE POINT

Photo non contractuelle / Strictly non binding

For a quick business meeting or for a moment of relaxation after a hard day this is the ambiance you need where you can have a drink and a nice chat. Music Tuesday and Wednesday.

Lunch

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Dinner

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Your meetings and events

Our meeting rooms

  • Number of meeting rooms: 16

  • Maximum size: 970 m²

  • Maximum capacity: 1,500 people

  • Maximum banquet capacity: 1,500 people

Find out more

Our guest reviews for
Swissôtel Quito

100% genuine reviews from our guests

Find out more

AccorHotels Rating 4.6/5

1,602 reviews

Excellent service!

Customer review rating 4.6/5

Susan Business - 08/09/2019 AccorHotels review

The hotel is very nice, old but remodeled with great service. Thank you for a lovely stay.

Dear Ms. Susan Elizabeth B., We very much appreciate your comments regarding your stay at the Swissôtel Quito. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Sigfried Rassi Front Office Manager Swissôtel Quito 12 de Octubre 1820 y Luis Cordero | 170523 Quito | Ecuador Tel: +593 02… ext: 1501 | Mobil: +593 09 9 … E-mail: sr… | www.swissotel.com | www.accor.com

Disappointing largely due to the way my account was handled at checkin and checkout.

Customer review rating 4.6/5

John S. Business - 04/09/2019 AccorHotels review

At checkin I was told at front desk my card would be used to "guarantee" a payment of $1000. ("Accor (or Désaccord) policy". At checkout I advised that I wanted to settle part of the bill with $480 cash. The cashier took the dollars from me and after doing so told me I had then paid "too much" as the so called "guarantee" payment had "gone through". So why did he take the dollars? By then I had paid S1480. Thus my bill was wilfully jacked up to an amount far beyond what I owed, and I am now waiting for a credit. This is patently absurd. I do hope I get it. Do they think at 74yo I am going to run away without paying by sneaking out of the staff entrance or the entrée des artistes with 45kg of luggage? Is there not a better way? No thank you here! Maintenance in this hotel is non existent in my case. I write a lot (as you may have guessed!). On day 2 of my stay I completed an "urgent maintenance" card as the light over the writing desk was not working on arrival. I politely suggested another light might be found if repair was not possible. Maybe the bulbs are hard to find. I don't know. Nothing happened. On day 4 I reported the same issue personally to a charming lady receptionist. Same result. Zero. Wasn't working day 6 when I left either and no replacement or reply or message or apology. Tried buffet breakfast first day at the coffee shop. Never went back. You have to do everything yourself. All they do is pour average coffee or poor tea. When you have carried your breakfast all around the room and found how to work the toaster and nobody else has stolen your toast or you theirs, you reach your table if someone else has not taken it, and enjoy the cold tea or coffee poured ten minutes ago. Buen provecho guys! On the positive side my room and bathroom were kept superbly clean at all times, and laundry was beautifully done and presented. Extra pillows I requested with booking were provided too. Thank you housekeeping. The concierge desk was excellent making dinner reservations and arranging reasonably priced and smart hotel limos at very reasonable cost. They were also interesting to talk to and knowledgeable about Latin America in general (including tragically Venezuela). Thank you. The key redeeming feature here was the wonderful care and service offered by two shifts of superb staff on the Executive floor. They were friendly, efficient, and helpful at all times, serving excellent breakfast and light suppers and drinks with grace and humour and charm, even when the place was full. Full marks for them, 100%. Hooray! Well done! Thank you! Muchísimas gracias Señores.

Dear Mr. Patrick C., Thank you for taking the time to share with us your experience at Swissôtel Quito. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. I will look into the release of the hold on your credit card and also the issue with the lamp on the desk. We appreciate your comments about our cafeteria and we will be sure to take them into consideration for the improvement of the service. At Swissôtel, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate you sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Warm Regards, Sigfried Rassi Front Office Manager Swissôtel Quito 12 de Octubre 1820 y Luis Cordero | 170523 Quito | Ecuador Tel: +593 02… ext: 1501 | Mobil: +593 09 9 … E-mail: sr… | www.swissotel.com | www.accor.com

excellent

Customer review rating 4.6/5

Alexandra V. Business - 02/09/2019 AccorHotels review

wonderful service

Dear Mrs. V. Duque, Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon. Sincerely, Sigfried Rassi Front Office Manager Gerente de Recepción Swissôtel Quito 12 de Octubre N24 - 460 y Luis Cordero | Quito | Ecuador Tel: +593 2 … | Fax: +593 2 … sr… | www.swissotel.com/hotels/quito/

Lovely property in a quiet area.

Customer review rating 4.6/5

Deborah Couples - 30/08/2019 AccorHotels review

Beautiful gigantic fresh rose arrangements in the lobby. Staff very accommodating. Awesome bakery connected to the hotel for breakfast.

Dear Mrs. S., Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon. Sincerely, Sigfried Rassi Front Office Manager Gerente de Recepción Swissôtel Quito 12 de Octubre N24 - 460 y Luis Cordero | Quito | Ecuador Tel: +593 2 … | Fax: +593 2 … sr… | www.swissotel.com/hotels/quito/
Customer review rating 4.6/5

Chris Couples - 29/08/2019 AccorHotels review

The service was excellent. The really wonderful aspect was that the housekeeping staff found out that it was my birthday while there and they very thoughtfully left a small birthday cake for me in our room

Dear Mr. Christopher C., We very much appreciate your comments regarding your stay at the Swissôtel Quito. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Actually I have shared your comments with the team after we met personally, which was a great pleasure. However to receive your comments in a written way is a great and nice surprise. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Kind regards, Sigfried Rassi Front Office Manager Gerente de Recepción Swissôtel Quito 12 de Octubre N24 - 460 y Luis Cordero | Quito | Ecuador Tel: +593 2 … | Fax: +593 2 … sr… | www.swissotel.com/hotels/quito/

You overcharged me

Customer review rating 4.6/5

Norma R. Solo - 29/08/2019 AccorHotels review

I arrived at 2:30am on 8/13 and asked for late checkout on 8/20 and was there 5+ hours LESS than 8 days but you charged me 9 days. That is NOT acceptable. I called attention to the error on the bill and was ignored - not what I expected from a 4-5* hotel. Then the cab that arrived was NOT what I had requested causing another over payment. I was very unhappy about the price gouging that was totally unacceptable. When can I expect a refund for the excessive charges?

Dear Mrs. Norma R., Thank you for taking the time to tell us about your experience at the Swissôtel Quito. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. I have been reviewing the matters with the relevant teams and please allow me to explain the two situations. With regards to your concerns about the overcharge, I would like to explain you that the normal check in time is after 15h00pm and as your check in was at 02h00am, there is the charge for the night, as the room was held free for you. Due to the late check out at 21h00pm, there is the charge for the last night, charging 9 nights in total, like the booking was arranged. The executive taxi from the hotel to the airport, arranged for you with the concierge, has the cost of USD35.00. The cost of the yellow taxis from the streets, have the cost of USD25.00. May I kindly ask you to confirm which kind of vehicle you have used and the amount paid? At Swissôtel, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Sincerely, Sigfried Rassi Front Office Manager Gerente de Recepción Swissôtel Quito 12 de Octubre N24 - 460 y Luis Cordero | Quito | Ecuador Tel: +593 2 … | Fax: +593 2 … sr… | www.swissotel.com/hotels/quito/

Excellent hotel for business

Customer review rating 4.6/5

Mma Business - 29/08/2019 AccorHotels review

I have stayed at Swissotel and it never disappoints, good service, well located, and good accommodations.

Dear Mr. M., Thank you for the great review of our hotel! We are glad that you enjoyed your stay and it is always an pleasure to have your with us. Wishing you a great evening and I hope to see you again very soon. Sincerely, Sigfried Rassi Front Office Manager Gerente de Recepción Swissôtel Quito 12 de Octubre N24 - 460 y Luis Cordero | Quito | Ecuador Tel: +593 2 … | Fax: +593 2 … sr… | www.swissotel.com/hotels/quito/

Always a good experience, some remodeling and constructio of elevators the only detraction.

Customer review rating 4.6/5

Jrs Business - 27/08/2019 AccorHotels review

Hotel staff is always helpful and available, my only complaint is the inability to get accurate international news. CNN, a discredited source was only available news on the network the hotel uses. Fox had several channels, but sports and movies, not good news. I found several Spanish channels that appeared credible, that filled the gap for my stay, but access tp AOL or Fox Business would be good. The hotel breakfast is always outstanding, and the hotel is always a pleasure, in spite of the construction

Dear Mr. S., Thank you for the great review of our hotel! We are glad that you enjoyed your stay. I have passed on your comments with regards to the TV channels, in order to make improvementes wherever possible. We appreciate your sharing your concerns and are looking forward to welcoming you again in the near future. Have a great evening. Sincerely, Sigfried Rassi Front Office Manager Gerente de Recepción Swissôtel Quito 12 de Octubre N24 - 460 y Luis Cordero | Quito | Ecuador Tel: +593 2 … | Fax: +593 2 … sr… | www.swissotel.com/hotels/quito/

Very nice. The bed was a little hard.

Customer review rating 4.6/5

Anonymous Couples - 27/08/2019 AccorHotels review

Everything was nice. The breakfast buffet was quite good. We had a disappointing experience with stolen cash from a wallet, but the wallet was recovered, and security was very attention pursuing the situation.

Dear Mr. A., Thank you for the positive review of our hotel! It was a pleasure meeting you at the hotel and I am very sad about the situation of the missing cash of your wallet. We have reported the matter, to try our best to avoid this kind of situations in the future. In case there is anything I can do for you, please do not hesitate to contact me. I hope to welcome you back in the near future to the Swissotel Quito. Sigfried Rassi Front Office Manager Gerente de Recepción Swissôtel Quito 12 de Octubre N24 - 460 y Luis Cordero | Quito | Ecuador Tel: +593 2 … | Fax: +593 2 … sr… | www.swissotel.com/hotels/quito/

Comfortable, clean, and convenient

Customer review rating 4.6/5

Anonymous Families - 27/08/2019 AccorHotels review

Rooms were clean and well-appointed. Staff members were polite and professional. It would have been nice to be able to order something "a la carte" for breakfast if we did not want the full buffet. Also there was water available in the lobby and then it disappeared. It was nice to have water to fill up our bottles.

Dear Mr. S., Thank you for taking the time to tell us about your experience at the Swissôtel Quito. I am glad to hear about the positive comments about the cleanliness, room and staff service. With regards to the a la carte breakfast, I can inform you that we are offering the service now and I hope you will be able to enjoy it during your next stay. The water in the lobby was set up for a group and therefore removed afterwards. However, we are always happy to refil your bottle for free at our consierge desk. At Swissôtel, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to serve you again, in the near future. Sincerely, Sigfried Rassi Front Office Manager Gerente de Recepción Swissôtel Quito 12 de Octubre N24 - 460 y Luis Cordero | Quito | Ecuador Tel: +593 2 … | Fax: +593 2 … sr… | www.swissotel.com/hotels/quito/

Superb facility. Excellent, attentive service -- arguably the premier hotel in Quito.

Customer review rating 4.6/5

Jean-claude K. Business - 27/08/2019 AccorHotels review

I would rate this as Ecuador's finest hotels, combining all the expected upgrades of a modern, world-class property with old world charm and attention to detail.

Dear Mr. Jean Claude K., We very much appreciate your comments regarding your stay at the Swissôtel Quito. It is always a pleasure to have you here in our house. It is a pleasure to receive your positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Sigfried Rassi Front Office Manager Gerente de Recepción Swissôtel Quito 12 de Octubre N24 - 460 y Luis Cordero | Quito | Ecuador Tel: +593 2 … | Fax: +593 2 … sr… | www.swissotel.com/hotels/quito/

Nice, clean hotel with friendly staff.

Customer review rating 4.6/5

Mj M. Solo - 22/08/2019 AccorHotels review

I enjoyed my experience. My room was very comfortable, clean and quiet. The staff, from lobby staff to housekeepers, were friendly and professional.

Dear Mrs. Martha Joy M., We very much appreciate your comments regarding your stay at the Swissôtel Quito. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Sigfried Rassi Front Office Manager Swissôtel Quito 12 de Octubre 1820 y Luis Cordero | 170523 Quito | Ecuador Tel: +593 02… ext: 1501 | Mobil: +593 09 9 … E-mail: sr… | www.swissotel.com | www.accor.com

Lovely place- lovely staff- lovely amenities

Customer review rating 4.6/5

Jo A. M. Solo - 21/08/2019 AccorHotels review

The place we superb- I could not have been more pleased!

Dear Mrs. Jo Ann M., We very much appreciate your comments regarding your stay at the Swissôtel Quito. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Sigfried Rassi Front Office Manager Swissôtel Quito 12 de Octubre 1820 y Luis Cordero | 170523 Quito | Ecuador Tel: +593 02… ext: 1501 | Mobil: +593 09 9 … E-mail: sr… | www.swissotel.com | www.accor.com

Beautiful hotel and great staff

Customer review rating 4.6/5

Elaine Business - 21/08/2019 AccorHotels review

Always wonderful staying at the hotel. However, had a strange experience regarding the WiFi password. We were fortunate to get an early check in, but before that we were given our password which was the room number and my last name. Had no problem with my iPad and cell. The next day I had to use my laptop and couldn’t get onto the site. I called the front desk and I was told it was a different password, JULIE, which is the first name of my friend staying with me. I asked why it was changed. He said, oh this is easier to remember. Are you kidding me, why would I remember my friend’s first name before my own last name., and the room was registered in my name. Net, net. I input the new password and it worked, but why would they change the password and not tell us?

Dear Mrs. Y., Thank you very much for your recent stay with us and for taking the time in completing our guest survey. Your opinion is of great importance to us and gives us the opportunity for improvement. My agologies for the inconveniences with regards to the wifi password, as the explanation of the staff was not adequate. The reason of the password change is due to the later check in of your colleague, which is automatically registered and the password changed by the system. Once again my apologies and We are looking into the matter with our IT team to make improvements wherever possible. In case there is anything I can help you with in the future, please do not hesitate to contact me. I hope to welcome you back in the near future to the Swissotel Quito. Sigfried Rassi Front Office Manager Gerente de Recepción Swissôtel Quito 12 de Octubre N24 - 460 y Luis Cordero | Quito | Ecuador Tel: +593 2 … | Fax: +593 2 … sr… | www.swissotel.com/hotels/quito/

Nice hotel, but service was lacking

Customer review rating 4.6/5

Paul C. Business - 15/08/2019 AccorHotels review

The toilet malfunctioned multiple times during my stay. Also, the kitchen staff were randomly telling me that I could not have dishes which I had the previous evening.

Dear Mr. C. Rodas, Thank you very much for your recent stay with us and for taking the time in completing our guest survey. Your opinion is of great importance to us and gives us the opportunity for improvement. We are rewieving the matter with regards to the toliet flush in order to make the necesary improvements. With regards to the mentioned dish availability, I would like to know which restaurant you had the negative experience to talk with the relevant team. Awaiting your kind reply and in case there is anything I can do for you in the future, please do not hesitate to contact me. I hope to welcome you back in the near future to the Swissotel Quito. Sigfried Rassi Front Office Manager Gerente de Recepción Swissôtel Quito 12 de Octubre N24 - 460 y Luis Cordero | Quito | Ecuador Tel: +593 2 … | Fax: +593 2 … sr… | www.swissotel.com/hotels/quito/

very nice time to live in your hotel

Customer review rating 4.6/5

Li B. Business - 15/08/2019 AccorHotels review

Thank you for your kind information and this is good time for me to take your hotel

Dear Mr. B., Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon. Sincerely, Sigfried Rassi Front Office Manager Gerente de Recepción Swissôtel Quito 12 de Octubre N24 - 460 y Luis Cordero | Quito | Ecuador Tel: +593 2 … | Fax: +593 2 … sr… | www.swissotel.com/hotels/quito/

very good

Customer review rating 4.6/5

Woody Business - 06/08/2019 AccorHotels review

Everything is good.

Dear Mr. Wooho, Thank you for the positive review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon. Sincerely, Sigfried Rassi Front Office Manager Gerente de Recepción Swissôtel Quito 12 de Octubre N24 - 460 y Luis Cordero | Quito | Ecuador Tel: +593 2 … | Fax: +593 2 … sr… | www.swissotel.com/hotels/quito/

Dissatisfied would suit the summary of my experience

Customer review rating 4.6/5

Rafael C. Business - 05/08/2019 AccorHotels review

I am not the most frequent visitor, however in every single one of my trips, I have stayed in your hotel. I had the early BOG-UIO flight and I had little to no sleep the night before. I requested to get a room early to see if I could recover some hours of sleep and the answer was not wat I was expecting. I do understand the policy and how hotels work. I guess I was just expecting a bit of comprehension. Long story short, this will be my very last stay in Swissotel. Thanks for the previous service.

Dear Mr. Rafael C., Thank you for taking the time to tell us about your experience at the Swissôtel Quito. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. Generally we assist with early check ins and late check outs depending on availability without any inconveniences and I understand that your room was not ready which caused the delay in handing over the room. If we have the information of the early check in in advance, we always can help you which was not the case this time. At Swissôtel, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. It would be a pleasure to assist you personally in the future in order to arrange a smooth check in and no waiting time. It is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Sigfried Rassi Front Office Manager Gerente de Recepción Swissôtel Quito 12 de Octubre N24 - 460 y Luis Cordero | Quito | Ecuador Tel: +593 2 … | Fax: +593 2 … sr… | www.swissotel.com/hotels/quito/

My wife and I enjoyed our stay at your wonderful hotel.

Customer review rating 4.6/5

Richard A. Couples - 28/07/2019 AccorHotels review

The room was clean, the bed and pillows were extremely comfortable and the hotel staff was very accommodating and professional. The consierge service was excellent and assisted us with some sightseeing arrangements and dining recommendations. The business center also helped us complete an early check in for our flight and printed out our boarding passes. We always enjoy our stay at your hotel.

Dear Mr. Richard A., We very much appreciate your comments regarding your stay at the Swissôtel Quito. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Sigfried Rassi Front Office Manager Gerente de Recepción Swissôtel Quito 12 de Octubre N24 - 460 y Luis Cordero | Quito | Ecuador Tel: +593 2 … | Fax: +593 2 … sr… | www.swissotel.com/hotels/quito/

Just my best hotel experience ever.

Customer review rating 4.6/5

A J. Friends - 27/07/2019 AccorHotels review

From the moment we arrived, to the moment we left we were treated with the utmost in luxury. The hot towels and juice at check in were most welcome after a long day of traveling and things were even better after that. Your concierge, housekeeping, and your true gentlemen in the lobby were all first class. Service in your restaurants and bars were also exceptional. All in all, I would recommend your hotel to anyone. Thank you

Dear Mr. Alan J., We very much appreciate your comments regarding your stay at the Swissôtel Quito. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Sigfried Rassi Front Office Manager Gerente de Recepción Swissôtel Quito 12 de Octubre N24 - 460 y Luis Cordero | Quito | Ecuador Tel: +593 2 … | Fax: +593 2 … sr… | www.swissotel.com/hotels/quito/
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