Hotel - Swissôtel Quito
Swissôttel Hotel Swissôttel Hotel

Swissôtel Quito

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4.6/5 1,019 reviews
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  • The hotel has wifi WIFI/Internet Access
  • The hotel serves breakfast Breakfast
  • The hotel has a bar Bar
  • The hotel has a parking Parking
  • The hotel has a restaurant Restaurant
  • The hotel has air conditioning in rooms Air Conditioning
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Services in the hotel and nearby

Check-in from 15h00
Check out up to 12h00
Paying

Services and practical information

  • WIFI/Internet Access
    • WiFi at the hotel (Paying)
    • WiFi in your room
  • Parking
    • Private indoor parking
    • Private outdoor parking
    • Valet parking (Paying)
    • Well-lit parking
  • Accessible bathroom
  • Air conditioned
    • Air conditioning
    • Automatic air control
    • Air Conditioning

Leisure and activities

  • Swimming pool
    • Indoor heated pool
    • Outdoor heated pool
    • Outdoor unheated pool
  • Fitness centre
  • Well-being
    • Jacuzzi
    • Massage (Paying)
    • Sauna
  • Tennis
  • Squash court

Catering

  • 4 restaurant(s)
  • 2 bar(s)

Business services

  • 16 meeting room(s)
  • Conventions hotel
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Hotel location

Our rooms

Available with 1 king bed or 2 queen beds - 2 telephones - large bathrooms with separate vanity area. City and Mountain View available.

  • 275 rooms
  • Baby bed
    • Air conditioning
    • Emergency exit map
    • Automatic air control
    • Bathroom doors 32 inches wide
    • Opening windows
    • WiFi in your room
    • Baby bed
    • Minibar
    • Coffee/tea making facilities
    • Sprinkler in room
    • Keycard-operated door locks
    • Audible smoke alarms in rooms
    • Deadbolts and/or locks in rooms
    • Security peephole
    • Emergency info in rooms
Our rooms fittings

Our restaurants and bars

See all our restaurants
See all our bars
See all our restaurants and bars

Your meetings and events

4.6/5 AccorHotels Rating Based on 1,019 reviews

Our guest reviews for Swissôtel Quito

100% genuine reviews from our guests

Find out more
AccorHotels certified review
Fabricio J. Families - 13/06/2018
« good hotel in quito »

the comfort and the cleaning are so good in your rooms, only we have an appreciation for the size of your beds, for hotel of 5 stars they need to have beds of more king and queen size

AccorHotels certified review
Anonymous Business - 06/06/2018
« Comfortable and calm »

Great stay except for getting sick after breakfast one morning.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mr. Mauth, Thank you very much for your recent stay with us and for taking the time in completing our guest survey. Your opinion is of great importance to us and gives us the opportunity for improvement. I have forwarded your comment about the breakfast to our Executive Chef Cesar Estrella, in order to review the matter and to take action, wherever necesary. At Swissôtel, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. I hope to welcome you back in the near future to the Swissotel Quito. Sigfried Rassi Front Office Manager Gerente de Recepción Swissôtel Quito 12 de Octubre N24 - 460 y Luis Cordero | Quito | Ecuador Tel: +593 2 … | Fax: +593 2 … sr… | www.swissotel.com/hotels/quito/ Sincerely, Sigfried Rassi Front Office Manager Gerente de Recepción Swissôtel Quito 12 de Octubre N24 - 460 y Luis Cordero | Quito | Ecuador Tel: +593 2 … | Fax: +593 2 … sr… | www.swissotel.com/hotels/quito/

AccorHotels certified review
Martha H. Friends - 06/06/2018
« Excellent accommodations and service »

We were there only for 1 overnight, coming in late and leaving early so didn't have a chance to spend much time in the hotel. Breakfast buffet was great and all good in the rooms.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mr. Heinrich, Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon. Sincerely, Sigfried Rassi Front Office Manager Gerente de Recepción Swissôtel Quito 12 de Octubre N24 - 460 y Luis Cordero | Quito | Ecuador Tel: +593 2 … | Fax: +593 2 … sr… | www.swissotel.com/hotels/quito/

AccorHotels certified review
Happy G. Business - 05/06/2018
« Excelent service »

I was impressed with the medical service when one of our conference participants got sick. Also, the fact that I was asked politely for my room key when entering my room and housekeeping was cleaning it. I felt much safer knowing that the hotel is keeping my belongings safe.

AccorHotels certified review
Jefferson Couples - 30/05/2018
« Tremendous customer service in the area of concierge, housekeeping, and food service. »

Enjoyed all aspects of the stay. I thought your staff was both personable and helpful. If there was one drawback it is that the room was somewhat small for two people.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mr. Jefferson G., We very much appreciate your comments regarding your stay at the Swissôtel Quito. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. I hope you will be able to enjoy one of our bigger rooms upon your next stay, as there are slight diferences in the same room type. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Sigfried Rassi Front Office Manager Gerente de Recepción Swissôtel Quito 12 de Octubre N24 - 460 y Luis Cordero | Quito | Ecuador Tel: +593 2 … | Fax: +593 2 … sr… | www.swissotel.com/hotels/quito/

AccorHotels certified review
Luis M. Business - 28/05/2018
« Confortable »

Very satisfying experience, personnel courtesy is worth highlighting.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mr. M., Thank you for the positive review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon. Sincerely, Sigfried Rassi Front Office Manager Gerente de Recepción Swissôtel Quito 12 de Octubre N24 - 460 y Luis Cordero | Quito | Ecuador Tel: +593 2 … | Fax: +593 2 … sr… | www.swissotel.com/hotels/quito/

AccorHotels certified review
Anonymous Friends - 27/05/2018
« Good »

It’s was good

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mrs. Ruiz, Thank you for the positive review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon. Sincerely, Sigfried Rassi Front Office Manager Gerente de Recepción Swissôtel Quito 12 de Octubre N24 - 460 y Luis Cordero | Quito | Ecuador Tel: +593 2 … | Fax: +593 2 … sr… | www.swissotel.com/hotels/quito/

AccorHotels certified review
Julian G. C. R. Families - 25/05/2018
« Perfect Location, Comfort, Great food, Great People! »

A pleasant experience in a very comfortable hotel at the right price. Will stay here again next time!

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mr. Cuesta Ramirez, Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon. Sincerely, Sigfried Rassi Front Office Manager Gerente de Recepción Swissôtel Quito 12 de Octubre N24 - 460 y Luis Cordero | Quito | Ecuador Tel: +593 2 … | Fax: +593 2 … sr… | www.swissotel.com/hotels/quito/

AccorHotels certified review
Anonymous Business - 25/05/2018
« Nothing soecual »

Nothing special. Room - a little old. Gym not available 24 hours.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mr. Lazarus, Thank you very much for your recent stay with us and for taking the time in completing our guest survey. Your opinion is of great importance to us and gives us the opportunity for improvement. With regards to your comment about the room, I am glad to inform you that we are currently in refurbishment and I hope you will be able to experience one of the refurbished rooms during your next stay. In case you would like to uns the gym during the night or early morning, please do not hesitate to contact our reception, in order to open the mezzanine floor, to be able to use the machines. At Swissôtel, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. I hope to welcome you back in the near future to the Swissotel Quito and in case there is anything I can help you with, please do not hesitate to contact me. Kind regards, Sigfried Rassi Front Office Manager Gerente de Recepción Swissôtel Quito 12 de Octubre N24 - 460 y Luis Cordero | Quito | Ecuador Tel: +593 2 … | Fax: +593 2 … sr… | www.swissotel.com/hotels/quito/

AccorHotels certified review
Nelson Business - 24/05/2018
« Very goog »

Clean and modern rooms

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mr. Erazo Asanza, Thank you very much for your recent stay with us and for taking the time in completing our guest survey. Your opinion is of great importance to us and gives us the opportunity for improvement. I have passed your comments with regards to the breakfast service and flexibility to take your cup of coffee to the room, to the relevant departments, in order to take the necesary actions. I hope to welcome you back in the near future to the Swissotel Quito. Sigfried Rassi Front Office Manager Gerente de Recepción Swissôtel Quito 12 de Octubre N24 - 460 y Luis Cordero | Quito | Ecuador Tel: +593 2 … | Fax: +593 2 … sr… | www.swissotel.com/hotels/quito/

AccorHotels certified review
On V. Couples - 22/05/2018

The staff were amazing and knowledgeable.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mr. J., Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon. Sincerely, Sigfried Rassi Front Office Manager Gerente de Recepción Swissôtel Quito 12 de Octubre N24 - 460 y Luis Cordero | Quito | Ecuador Tel: +593 2 … | Fax: +593 2 … sr… | www.swissotel.com/hotels/quito/

AccorHotels certified review
Pablo L. Friends - 22/05/2018
« Excelente servicio »

Confortable

Our hotel has responded to the review
Our hotel has responded to the review

Estimado Sr. G., Muchas Gracias por su comentario positivo acerca de nuestro hotel! Nos alegra que Ud. haya disfrutado su estancia con nosotros y esperamos poder pronto verlo de vuelta. Atentamente, Sigfried Rassi Front Office Manager Gerente de Recepción Swissôtel Quito 12 de Octubre N24 - 460 y Luis Cordero | Quito | Ecuador Tel: +593 2 … | Fax: +593 2 … sr… | www.swissotel.com/hotels/quito/

AccorHotels certified review
Carolina D. Business - 15/05/2018
« I felt insecure and vulnerable, I don´t really like it. »

-Monday 7th, May: About 7:30 PM, I was walking very close to the hotel (in ther corner) an exhibitionist show his testicles in the middle of the street. I´m inmidiatly back to the hotel and I requiered their support with the security team, the final answer was "We checked and the dangerous man is not anymore in tha place"... -Wednesday 9th, May: About 5.30 AM, the glass of the bathub exploded, I requiered the room assitance, and the change to me according to my request to an other bedroom, it was totally uncomfortable, I would like something better that an other room accomodation (upgrate could be), additional, I´ve never received a formal answer or explanation about that incident.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Leidy D. Gonzalez, Thank you for taking the time to tell us about your experience at the Swissôtel Quito. I am sorry that your experience did not meet your expectations. With regards to you comment about the exhibitionist on the street, we have passed on the comment to the local police, in order to be more present and take action to avoid this kind of situation in the future. We have been investigating the case of the broken glass shower curtain to give you a complete answer. Our Maintenance director confirmed that all glass installed in the rooms is safety glass, with high resistance to hits and manipulation. It seems that the glass was delivered with a fault, which is reviewed by our team. This is the first case registered in our hotel and we sincerely apologize for the inconveniences caused. In your guest survey I have noted some low scores with regards to the check in and would be happy to hear more about your opinion. At Swissôtel, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Before your next stay, please contact me directly, so I will be able to assist you personally and make sure that you stay will be smoothe and excelent. Sincerely, Sigfried Rassi Front Office Manager Gerente de Recepción Swissôtel Quito 12 de Octubre N24 - 460 y Luis Cordero | Quito | Ecuador Tel: +593 2 … | Fax: +593 2 … sr… | www.swissotel.com/hotels/quito/

AccorHotels certified review
R., M. Couples - 13/05/2018

Excellent staff/ security/food.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mr. R., Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon. Sincerely, Sigfried Rassi Front Office Manager Gerente de Recepción Swissôtel Quito 12 de Octubre N24 - 460 y Luis Cordero | Quito | Ecuador Tel: +593 2 … | Fax: +593 2 … sr… | www.swissotel.com/hotels/quito/

AccorHotels certified review
Douglas V. Couples - 03/05/2018
« Up to par »

Exeptional service and a very pleasant experience.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mr. Barrera Ventura, Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon. Sincerely, Sigfried Rassi Front Office Manager Gerente de Recepción Swissôtel Quito 12 de Octubre N24 - 460 y Luis Cordero | Quito | Ecuador Tel: +593 2 … | Fax: +593 2 … sr… | www.swissotel.com/hotels/quito/

AccorHotels certified review
Anonymous Couples - 01/05/2018
« Very good. »

Only issue we had was charging a dinner at your sports bar in the complex. Although they use the same receipts / charge slips as you bar they insisted I go get my passport and give them a number. Basically thats BS, either they are part of you or not, if not then don't use charge slips that ask for a room number etc.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mr. Villot, Thank you very much for your recent stay with us and for taking the time in completing our guest survey. Your opinion is of great importance to us and gives us the opportunity for improvement. We will review the matter with regards to the Sports Planet charge, in order to make improvements wherever possible. At Swissôtel, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. I hope to welcome you back in the near future to the Swissotel Quito. Sigfried Rassi Front Office Manager Gerente de Recepción Swissôtel Quito 12 de Octubre N24 - 460 y Luis Cordero | Quito | Ecuador Tel: +593 2 … | Fax: +593 2 … sr… | www.swissotel.com/hotels/quito/

AccorHotels certified review
Dieter P. Business - 30/04/2018
« Welcome Home »

It was a great pleasure to come to Swissotel and being welcomed by People who know you and take care of you.

Our hotel has responded to the review
Our hotel has responded to the review

Good Afternoon Mr. Peters, As always thank you very much for taking the time in completing our guest survey. It is a great pleasure recieving you here and it is great to receive your lovely comments, which is very important for us. Wishing you a great afternoon and I hope to see you soon. Sigfried Rassi Front Office Manager Gerente de Recepción Swissôtel Quito 12 de Octubre N24 - 460 y Luis Cordero | Quito | Ecuador Tel: +593 2 … | Fax: +593 2 … sr… | www.swissotel.com/hotels/quito/

AccorHotels certified review
Christine H. Couples - 25/04/2018
« Very satisfactory experience / apart from 1 thing, which was resolved relatively quickly »

When booking in with the receptionist her told us we were booked in for bed & breakfast, I showed him my voucher which included an evening meal . He said he would ring back with confirmation of this. When he did I was told we had an upper limit to spend. Should the voucher have indicated this?

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mrs. Hunt, Thank you very much for your recent stay with us and for taking the time in completing our guest survey. Your opinion is of great importance to us and gives us the opportunity for improvement. We will review the matter with regards to inconveniences of the voucher, in order to avoid this matters in the future. At Swissôtel, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. I hope to welcome you back in the near future to the Swissotel Quito and in case there is anything I can help you with, please do not hesitate to contact me. Sincerely, Sigfried Rassi Front Office Manager Gerente de Recepción Swissôtel Quito 12 de Octubre N24 - 460 y Luis Cordero | Quito | Ecuador Tel: +593 2 … | Fax: +593 2 … sr… | www.swissotel.com/hotels/quito/

AccorHotels certified review
John F. T. Couples - 24/04/2018
« Wonderful experience and terrific staff in all areas of the hotel »

Great staff: front desk, concierge staff, bellmen, hotel security, dining room personnel, room cleaning personnel, the service staff of the suite dining, etc. I don't think my wife or I have ever encountered nice friendly staff in all areas of a hotel as we did during our stay at the Swiss Hotel in Quito. I would definetly stay there again if we are ever in Quito again. Thank you very much. Candace and John H. Llano, T. USA

Our hotel has responded to the review
Our hotel has responded to the review

Dear Candace and John Hauser, We very much appreciate your comments regarding your stay at the Swissôtel Quito. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Sigfried Rassi Front Office Manager Gerente de Recepción Swissôtel Quito 12 de Octubre N24 - 460 y Luis Cordero | Quito | Ecuador Tel: +593 2 … | Fax: +593 2 … sr… | www.swissotel.com/hotels/quito/

AccorHotels certified review
Andrés A. Solo - 23/04/2018
« Awful food »

Rate was changed due high accupancy, it had not happen previously, as a member hotel should maintain same conditions always.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Carlos Acosta, Thank you very much for your recent stay with us and for taking the time in completing our guest survey. Your opinion is of great importance to us and gives us the opportunity for improvement. Please be assured that we are always try to keep our rates as low as possible. However, on special dates there can be diferences. We appreciate your sharing your concerns, hope to welcome you back and if there is anything I can help you with in the future, please do not hesitate to contact me directly. Sincerely, Sigfried Rassi Front Office Manager Gerente de Recepción Swissôtel Quito 12 de Octubre N24 - 460 y Luis Cordero | Quito | Ecuador Tel: +593 2 … | Fax: +593 2 … sr… | www.swissotel.com/hotels/quito/

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