Hotel - Swissôtel Quito
Swissôttel Hotel Swissôttel Hotel

Swissôtel Quito

4.6/5 1,098 reviews
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  • The hotel has wifi WIFI/Internet Access
  • The hotel serves breakfast Breakfast
  • The hotel has a bar Bar
  • The hotel has a parking Parking
  • The hotel has a restaurant Restaurant
  • The hotel has air conditioning in rooms Air Conditioning
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Services in the hotel and nearby

Check-in from 15h00
Check out up to 12h00

Services and practical information

Paying
  • WIFI/Internet Access
    • WiFi at the hotel (Paying)
    • WiFi in your room
  • Parking
    • Private indoor parking
    • Private outdoor parking
    • Valet parking (Paying)
    • Well-lit parking
  • Accessible bathroom
  • Air conditioned
    • Air conditioning
    • Automatic air control
    • Air Conditioning

Leisure and activities

  • Swimming pool
    • Indoor heated pool
    • Outdoor heated pool
    • Outdoor unheated pool
  • Fitness centre
  • Well-being
    • Jacuzzi
    • Massage (Paying)
    • Sauna
  • Tennis
  • Squash court

Catering

  • 4 restaurant(s)
  • 2 bar(s)

Business services

  • 16 meeting room(s)
  • Conventions hotel
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Hotel location

Our rooms

Available with 1 king bed or 2 queen beds - 2 telephones - large bathrooms with separate vanity area. City and Mountain View available.

  • 275 rooms
  • Baby bed
    • Air conditioning
    • Emergency exit map
    • Automatic air control
    • Bathroom doors 32 inches wide
    • Opening windows
    • WiFi in your room
    • Baby bed
    • Minibar
    • Coffee/tea making facilities
    • Sprinkler in room
    • Keycard-operated door locks
    • Audible smoke alarms in rooms
    • Deadbolts and/or locks in rooms
    • Security peephole
    • Emergency info in rooms
Our rooms fittings

Our restaurants and bars

See all our restaurants
See all our bars
See all our restaurants and bars

Your meetings and events

4.6/5 AccorHotels Rating 1,098 reviews

Our guest reviews for Swissôtel Quito

100% genuine reviews from our guests

Find out more
David Couples - 10/08/2018 AccorHotels certified review
« Upmarket hotel with great views of the mountains behind the city (in the right rooms) »

Very friendly and professional staff who went out of their way to help us when needed. Always available and never intrusive. Very nice rooms and cheap taxi ride to old town and business district.

Anonymous Business - 03/08/2018 AccorHotels certified review
« Your staff is your greatest assest. They are cordial and efficient. »

Pleasant and satisfying

Terri W. Couples - 03/08/2018 AccorHotels certified review
« Excellent »

Staff was really nice and helpful

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mr. Wiliamson, Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon. Sincerely, Sigfried Rassi Front Office Manager Gerente de Recepción Swissôtel Quito 12 de Octubre N24 - 460 y Luis Cordero | Quito | Ecuador Tel: +593 2 … | Fax: +593 2 … sr… | www.swissotel.com/hotels/quito/

José L. Solo - 02/08/2018 AccorHotels certified review
« Perfection »

My first time at a Swisshotel and also my first time in Quito. The experience was flawless from the good service everywhere at the hotel to the security and cleanliness of the facilities. They even surprised me with a cake for my birthday. The prices were quiet reasonable as well. However, there are areas of improvement like everywhere. As follow: 1) I was deeply affected by high altitude sickness throughout my stay and there are no bottles of oxygen or an oxygen room at the hotel like I experienced in Cuzco, 2) The spa could be remodeled and expanded making more of a feature than what it is, 3) The rooms although clean and organized can be modernized somewhat.

Martin_mich Business - 30/07/2018 AccorHotels certified review
« Beautiful, comfortable hotel, great service and attention »

This is one of the best hotels I have stayed in. The service was excellent. I would recommend this hotel to anyone going to Quito.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mr. Dale B., We very much appreciate your comments regarding your stay at the Swissôtel Quito. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Sigfried Rassi Front Office Manager Gerente de Recepción Swissôtel Quito 12 de Octubre N24 - 460 y Luis Cordero | Quito | Ecuador Tel: +593 2 … | Fax: +593 2 … sr… | www.swissotel.com/hotels/quito/

Mady H. K. Couples - 25/07/2018 AccorHotels certified review
« Very pleasant »

A good time. We had the opportunity to enjoy good food,mood service and many good advices regarding our trip from the Concierge

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mrs. Haimovici K., Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon. Sincerely, Sigfried Rassi Front Office Manager Gerente de Recepción Swissôtel Quito 12 de Octubre N24 - 460 y Luis Cordero | Quito | Ecuador Tel: +593 2 … | Fax: +593 2 … sr… | www.swissotel.com/hotels/quito/

Anonymous Families - 25/07/2018 AccorHotels certified review

Great stay. Rooms were clean,modern and well appointed. Staff extremely friendly and hospitable

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mr. Pavblovic, Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon. Sincerely, Sigfried Rassi Front Office Manager Gerente de Recepción Swissôtel Quito 12 de Octubre N24 - 460 y Luis Cordero | Quito | Ecuador Tel: +593 2 … | Fax: +593 2 … sr… | www.swissotel.com/hotels/quito/

Lucia A. Couples - 18/07/2018 AccorHotels certified review
« Relaxing »

Good. Except for the guy receiving at the executive lounge he was rude and lack of maners. But all the other workers amazing!

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mrs. A., Thank you very much for your recent stay with us and for taking the time in completing our guest survey. Your opinion is of great importance to us and gives us the opportunity for improvement. I have forwarded your comments with regards to the service in our Executive Lounge to the relevant department and management, in order to make the necesary improvements. Please accept our apologies for the inconveniences caused. At Swissôtel, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. In case there is anything I can do for you in the future, please do not hesitate to contact me. I hope to welcome you back in the near future to the Swissotel Quito. Sincerely, Sigfried Rassi Front Office Manager Gerente de Recepción Swissôtel Quito 12 de Octubre N24 - 460 y Luis Cordero | Quito | Ecuador Tel: +593 2 … | Fax: +593 2 … sr… | www.swissotel.com/hotels/quito/

Rpn Families - 17/07/2018 AccorHotels certified review
« Stressful stay at the Swissotel Quito »

Upon arrival from a long flight with a 5 and 2 year old boy, I was advised that I would be charged for a crib and extra person fee. I decided to give the hotel a chance as I have heard good things about other Swissotel hotels but usually stay at Marriott and Hilton hotels where I have Gold status. Boy was I wrong to choose this hotel - rude staff, stressful checkin experience, being informed that pretty much everything would be charged for even through I purchased a room + breakfast package on the Swissotel website. Since I was traveling with two kids, and a friend I mistakenly selected room for 1 adult and 2 children even though I have screenshots reflecting the same rate for the same accommodation with 2 adults and 2 children. Staff couldn't care less about helping out which was shocking especially since we only needed the room for about 9 hours (arrival at midnight, departure in morning) and booked direct (which working in travel business I know this is encouraged - saves commissions and payments to OTAs). The room was older, hotel showing its age, breakfast spread wasn't up to par with the likes of the Hilton Quito or JW Marriott Quito. Safe to say I won't be staying at this property again and would never recommend this place to anyone staying in Quito unless they want to be nickel and dimed and shaken down post purchase.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mrs. Rossana N., Thank you for taking the time to tell us about your experience at the Swissôtel Quito. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. I have reviewd your booking and case and I could see that the arrangement entered for one person, which is most lightly an sistem error which caused the inconvenience, which we will correct inmediately. With regards to the charges I could see that at the end there was only charged one extra person. I will discuss the service and attitude with our staff, as we take this matter very seriously. At Swissôtel, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Sigfried Rassi Front Office Manager Gerente de Recepción Swissôtel Quito 12 de Octubre N24 - 460 y Luis Cordero | Quito | Ecuador Tel: +593 2 … | Fax: +593 2 … sr… | www.swissotel.com/hotels/quito/

Anonymous Business - 12/07/2018 AccorHotels certified review
« Amazing place to stay »

comfortable and efficient

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mr. M., Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon. Sincerely, Sigfried Rassi Front Office Manager Gerente de Recepción Swissôtel Quito 12 de Octubre N24 - 460 y Luis Cordero | Quito | Ecuador Tel: +593 2 … | Fax: +593 2 … sr… | www.swissotel.com/hotels/quito/

Iaa Business - 11/07/2018 AccorHotels certified review
« comfortable »

really nice hotel. clean and modern rooms. Japanese restaurant was amazing

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mr. A., Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon. Sincerely, Sigfried Rassi Front Office Manager Gerente de Recepción Swissôtel Quito 12 de Octubre N24 - 460 y Luis Cordero | Quito | Ecuador Tel: +593 2 … | Fax: +593 2 … sr… | www.swissotel.com/hotels/quito/

Ms. D. Families - 10/07/2018 AccorHotels certified review
« Will stay here again »

The Hotel is well situated, and our stay was very pleasant. Everyone is very friendly, and the breakfasts delicious! I must point out the concierge went out of his way to be helpful! I booked it through Expedia, as it was impossible to do so directly.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mrs. Q., We very much appreciate your comments regarding your stay at the Swissôtel Quito. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. With regards to your booking concerns, I can confirm that at www.swissotel.com or www.accor.com you will be able to make directly the booking. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Sigfried Rassi Front Office Manager Gerente de Recepción Swissôtel Quito 12 de Octubre N24 - 460 y Luis Cordero | Quito | Ecuador Tel: +593 2 … | Fax: +593 2 … sr… | www.swissotel.com/hotels/quito/

Anonymous Families - 09/07/2018 AccorHotels certified review

Our stay was grand. We enjoyed the facilities and the welcoming atmosphere.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mr. T., Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon. Sincerely, Sigfried Rassi Front Office Manager Gerente de Recepción Swissôtel Quito 12 de Octubre N24 - 460 y Luis Cordero | Quito | Ecuador Tel: +593 2 … | Fax: +593 2 … sr… | www.swissotel.com/hotels/quito/

Phil Families - 08/07/2018 AccorHotels certified review
« Lovely hotel, superb staff. »

We couldn’t have asked for a better location in Quito. Everything about our stay was very positive. The rooms were very clean and had everything that we had hoped for. The excellence of the staff topped it all off.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mr. Phillip T., We very much appreciate your comments regarding your stay at the Swissôtel Quito. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Sigfried Rassi Front Office Manager Gerente de Recepción Swissôtel Quito 12 de Octubre N24 - 460 y Luis Cordero | Quito | Ecuador Tel: +593 2 … | Fax: +593 2 … sr… | www.swissotel.com/hotels/quito/

Jyrki A. Business - 06/07/2018 AccorHotels certified review

all Swisshotel people are very frendly and helpfull

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mr. A., Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon. Sincerely, Sigfried Rassi Front Office Manager Gerente de Recepción Swissôtel Quito 12 de Octubre N24 - 460 y Luis Cordero | Quito | Ecuador Tel: +593 2 … | Fax: +593 2 … sr… | www.swissotel.com/hotels/quito/

Sheldon S. Families - 03/07/2018 AccorHotels certified review
« Sheldon S. »

Staff performance and knowledge was excellent. Housekeeping excellent. The only negative was closing the pool prior to the posted hours which was a disappointment to my grand children.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Sheldon Robert S., We very much appreciate your comments regarding your stay at the Swissôtel Quito. We will review the opening hours of the pool, in order to avoid the inconveniences you have experienced. Please accept my apologies. With regards to the positive comments and scores, it is a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Sigfried Rassi Front Office Manager Gerente de Recepción Swissôtel Quito 12 de Octubre N24 - 460 y Luis Cordero | Quito | Ecuador Tel: +593 2 … | Fax: +593 2 … sr… | www.swissotel.com/hotels/quito/

Alejandro M. Business - 02/07/2018 AccorHotels certified review
« Staff was incredibly helpfull »

My stay at the hotel was much satisfying! The services at the executive lounge are very convenient as well as the attention from the staff. Everything was great and helpful for business travelers. Very many thanks!

Our hotel has responded to the review
Our hotel has responded to the review

Dear Alejandro M. Jorge, We very much appreciate your comments regarding your stay at the Swissôtel Quito. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Sigfried Rassi Front Office Manager Gerente de Recepción Swissôtel Quito 12 de Octubre N24 - 460 y Luis Cordero | Quito | Ecuador Tel: +593 2 … | Fax: +593 2 … sr… | www.swissotel.com/hotels/quito/

Anonymous Couples - 21/06/2018 AccorHotels certified review
« Promptness is lacking ! »

Everything was fine with the exception of not having anyone to shut down my TV late at night when I requested at least three different times. Finally, an hour later they showed up. Hotel was not busy either!

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mr. Frank S., Thank you for taking the time to tell us about your experience at the Swissôtel Quito. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. I would be very glad to hear more about your inconveniences with regards to your TV request, in order to understand the matter in a better way, to take the necesary actions for improvement. At Swissôtel, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. In case there is anything I can assist you with in the future, please do not hesitate to contact me directly. Sincerely, Sigfried Rassi Front Office Manager Gerente de Recepción Swissôtel Quito 12 de Octubre N24 - 460 y Luis Cordero | Quito | Ecuador Tel: +593 2 … | Fax: +593 2 … sr… | www.swissotel.com/hotels/quito/

Anonymous Business - 20/06/2018 AccorHotels certified review
« firts day a lady was very king »

in my second day of my registration it was very unpolite receptionist at front desk that requested information that was not necessary; even when they already have in files, furthermore he assign me very dirty room

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mr. Juan Antonio M., Thank you for taking the time to tell us about your experience at the Swissôtel Quito. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. I would be glad to hear more about the inconveniences with regards to the service and room cleanliness, in order to take the necesary steps for improvement. At Swissôtel, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. In case there is anything I can help you with in the future, please do not hesitate to contact me. Sincerely, Sigfried Rassi Front Office Manager Gerente de Recepción Swissôtel Quito 12 de Octubre N24 - 460 y Luis Cordero | Quito | Ecuador Tel: +593 2 … | Fax: +593 2 … sr… | www.swissotel.com/hotels/quito/

Fabricio J. Families - 13/06/2018 AccorHotels certified review
« good hotel in quito »

the comfort and the cleaning are so good in your rooms, only we have an appreciation for the size of your beds, for hotel of 5 stars they need to have beds of more king and queen size

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mr. J. Larrea, Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon. Sincerely, Sigfried Rassi Front Office Manager Gerente de Recepción Swissôtel Quito 12 de Octubre N24 - 460 y Luis Cordero | Quito | Ecuador Tel: +593 2 … | Fax: +593 2 … sr… | www.swissotel.com/hotels/quito/

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