Swissôtel Quito 5 stars

Arrived late into Quito, but the hotel was ready for us! Service, housekeeping, concierge, and business lounge all made my visit easy and comfortable. Recommend staying here.

Everything was ok except 2 things which bothered me 1. I take a cab every morning to Ekopark to my office & from office to Swissotel in the evening. It was 4 times when the cab did not arrive & i had to take taxi after waiting 2. There was 1 isntance when the cab came in the evening to pick me from office(Ekopark) and had to wait as i was late. And I was charged "waiting charges" for that day. If the waiting charges are applied when i cab is waiting, what about the 4 times I was waiting and cab did not come? Are the rules/policies just one sided ?

appreciate that you left several bottles of water in the room each day; at such a high altitude the water helped to prevent altitude sickness. Also I found the breakfast food offering to be high and very fresh and a good value. thanks!

Beautiful hotel in Quito with very attentive and helpful staff. Facilities were excellent as was the food. My room was clean and spacious. Thoroughly enjoyed my stay.

A total of 7 nights, with kids. Great rooms, cozy beds. Very friendly staff from housekeeping to reception. Will definitely be staying here again on our next visit to Ecuador.

The hotel was very clean and the staff friendly and helpful

clean, organized, friendly staff, helpful staff, amazing breakfast buffet, well equipped and clean gym

I cannot applaud your staff enough for the way in which they handled my crisis. I had list my passport somewhere between customs and my arrival at your hotel in Quito. Your staff went the extra mile in trying to help me locate my passport. They called the airport numerous times during the night and attempted to contact the car service as well. They were so kind snd courteous to me and explained the procedure I would need to go yo obtain another passport. The next morning as I was having coffee the concierge found me and told me the car service had called and had found my passport. I was elated. I cannot say enough wonderful thinks about my experience. Not only was your staff stellar but the rooms were lovely and the beds exceedingly comfortable. We loved our experience at the Swisshotel in Quito and will not hesitate to recommend your hotel to friends and family who travel to Quito. Thank you again!

We needed a professional, quiet hotel predominantly to sleep after more than 30 hours flying into Quito from Adelaide, Australia. One of our bags did nor arrive in Quito with us and the staff were most helpful in assisting us to retrieve it from LATAM. This was difficult for us and them but they persevered.

friendly and helpful staff

Perfect

Great place to stay!

Main complain - have not gotten yet my $180 reimbursement, after 10 days and even though I sent an email (to which I did not get a reply). When I checked-in, I was charged $600 to my credit card, which I understand is customary. When I checked-out (4 am in the morning), my total charge was $480. Receptionist said it would take her a while to cancel that first charge and then charge my card again for $480. She said I could just go and they would refund $180. I hesitated, thinking about the time/energy I would spend checking my credit card account and tracking the refund. But since I was in a hurry, I accepted. Big mistake! this was 10 days ago. I sent an email, no reply. Checking my account daily. I am now trying to call Quito, no reply. Line is busy. this is so annoying - the time and energy spent. Regarding the stay, it was just OK. Few things to note: Hotel was cramped and there was a line for breakfast. Couldn't get a nice room with a nice view to the historic center because receptionist told me the single pane windows were not sound proof. I found this odd, because it was the 7th floor. I was given a much smaller room, the closest to the elevator. One night I was awakened by footsteps of people walking to and from the elevator (that area is not carpeted).

We were very pleased with modern, clean, inviting atmosphere of the hotel. The staff went out of their way to be friendly and helpful.

All staff was helpful. Rooms were quiet and well appointed. Food delicious. Loved the fresh roses!