Swissôtel Quito

All the staff were very attentive and helped us with all our requests

the air conditioner was not working, despite lowering the temperature there was no effect. i informed the reception on the next day but no fix was made and i had sleepless nights due to this problem.

We were caught with a package that we couldn't carry with us. The staff at Swissotel did all the work to enable us to post back to Australia.

Friendly and relaxing

An absolutely wonderful stay, many thanks!

I stayed 2 weeks in the Swiss Hotel Quito during the month of July. I had a pleasant stay; the reception personnel made fast check in and check out in a friendly and warm manner, the room was very comfortable, La Locanda restaurant served very good dishes and the maitre and waiters are very courteous. The personnel at the The Point Bar provided an outstanding service and the food and service in the breakfast restaurant was also very good. ON the other hand, I have to say that I had problems with the internet, which was down in two opportunities for long periods.

Would book again

We were in business meeting and some additional cost were not described at time, and the actitud from people in the lobby was not the best.

Our stay in Quito was lovely. We came in because our son performed at the Teatro Nacional Sucre with the National Youth Orchestra of the USA. We also visited Galapagos. It was lovely. We booked this hotel because that is where the orchestra was staying, although we have been the the Swisshotel in Boston and loved it. Thank yOu.

Good accommodations, clean hotel room and amenities. However, on my last day (of a total of nine days, I am a member of US Embassy Staff in Quito Ecuador), I decided to have a good meal in the Lucanda? Gourmet reataurant located within the hotel, which had been recommended to me by my colleagues. I ordered a 'house specialty' spaghetti dinner with seafood. After consuming the meal I woke up in the middle of the night with raging diarrhea. There is no question in my mind that the seafood was not fresh and that it was the culprit, as up to consuming the meal I was fine and I had consumed nothing else other than water before retiring to bed. The next day was my travel day - I still suffered from the consequences of consuming the tainted meal, which I did not appreciate. I immediately informed the hotel management about this situation by handing them a letter where I expressed my disappointment with the meal I had consumed on their premises. Given that this was a 5-star hotel and restaurant, customers expect the highest quality and service. This should not happen.

Receptionist was excellent. Otherwise the staff were ok but the standard of English of most people I dealt with was too basic, with most things having to be repeated. My what I would expect from a 5 star international hotel. The executive lounge was pleasant but significantly over priced at $70.

Tranquila

This hotel is really big, nice and clean. The attention was very good. The only thing that I can comply with is that they not inform you best regarding the hotel's restaurants, which are really good. The buffet for lunch is very nice and complete. the room was very good an with and excellent view.

Great service and amenities

Booked a room using a travel website. The room I got had limited TV channels, and important thihgs for a business traveler such as CNN, Fox News, Bloomberg, etc. were not available. I called front desk and they sent a technician who stated I had the wrong TV decoder, and he would put in a new one. I left the room and six hours later returned and no new box. Called front desk again and I was told that the room I had booked did not have those channels. What kind of business hotel does not have news channels? I asked for a room change to one that had, and after much deliberations was offered "an upgrade" to a room that indeed had all news channels. I do not see what the upgrade was about, as the only difference besides I could now see news was a higher floor, somewhat nicer view, and a bathtub insteadf of a shower. I was very disappointed with the attitude of the front desk. I feel I was misled about the amenities available. If one can consider being able to watch the news an "amenity".They did not seem to appreciate a business traveler needing up to date news information. And this is supposed to be a business hotel. I would have to think hard before booking this hotel again.