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Swissotel Quito has been selected in 2018 as Leading Conference hotel in South America and 2018 Ecuador's Leading Hotel, by the World Travel Awards prize, for the excellent and distinguished service offered to all of our guests.
Check-in from 15h00
Check out up to 12h00
Available with 1 king bed or 2 queen beds - 2 telephones - large bathrooms with separate vanity area. City and Mountain View available.
Number of meeting rooms: 16
Maximum size: 970 m²
Maximum capacity: 1,500 people
Maximum banquet capacity: 1,500 people
100% genuine reviews from our guestsFind out more
Susan Business - 08/09/2019 AccorHotels review
The hotel is very nice, old but remodeled with great service. Thank you for a lovely stay.
Disappointing largely due to the way my account was handled at checkin and checkout.
John S. Business - 04/09/2019 AccorHotels review
At checkin I was told at front desk my card would be used to "guarantee" a payment of $1000. ("Accor (or Désaccord) policy". At checkout I advised that I wanted to settle part of the bill with $480 cash. The cashier took the dollars from me and after doing so told me I had then paid "too much" as the so called "guarantee" payment had "gone through". So why did he take the dollars? By then I had paid S1480. Thus my bill was wilfully jacked up to an amount far beyond what I owed, and I am now waiting for a credit. This is patently absurd. I do hope I get it. Do they think at 74yo I am going to run away without paying by sneaking out of the staff entrance or the entrée des artistes with 45kg of luggage? Is there not a better way? No thank you here! Maintenance in this hotel is non existent in my case. I write a lot (as you may have guessed!). On day 2 of my stay I completed an "urgent maintenance" card as the light over the writing desk was not working on arrival. I politely suggested another light might be found if repair was not possible. Maybe the bulbs are hard to find. I don't know. Nothing happened. On day 4 I reported the same issue personally to a charming lady receptionist. Same result. Zero. Wasn't working day 6 when I left either and no replacement or reply or message or apology. Tried buffet breakfast first day at the coffee shop. Never went back. You have to do everything yourself. All they do is pour average coffee or poor tea. When you have carried your breakfast all around the room and found how to work the toaster and nobody else has stolen your toast or you theirs, you reach your table if someone else has not taken it, and enjoy the cold tea or coffee poured ten minutes ago. Buen provecho guys! On the positive side my room and bathroom were kept superbly clean at all times, and laundry was beautifully done and presented. Extra pillows I requested with booking were provided too. Thank you housekeeping. The concierge desk was excellent making dinner reservations and arranging reasonably priced and smart hotel limos at very reasonable cost. They were also interesting to talk to and knowledgeable about Latin America in general (including tragically Venezuela). Thank you. The key redeeming feature here was the wonderful care and service offered by two shifts of superb staff on the Executive floor. They were friendly, efficient, and helpful at all times, serving excellent breakfast and light suppers and drinks with grace and humour and charm, even when the place was full. Full marks for them, 100%. Hooray! Well done! Thank you! Muchísimas gracias Señores.
Alexandra V. Business - 02/09/2019 AccorHotels review
Lovely property in a quiet area.
Deborah Couples - 30/08/2019 AccorHotels review
Beautiful gigantic fresh rose arrangements in the lobby. Staff very accommodating. Awesome bakery connected to the hotel for breakfast.
Chris Couples - 29/08/2019 AccorHotels review
The service was excellent. The really wonderful aspect was that the housekeeping staff found out that it was my birthday while there and they very thoughtfully left a small birthday cake for me in our room
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