Hotel - Swissôtel Nankai Osaka
Swissôttel Hotel Swissôttel Hotel

Swissôtel Nankai Osaka

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4.5/5 3,556 reviews
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  • The hotel has wifi WIFI/Internet Access
  • The hotel serves breakfast Breakfast
  • The hotel has a bar Bar
  • The hotel has a parking Parking
  • The hotel has a restaurant Restaurant
  • The hotel has air conditioning in rooms Air Conditioning
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Services in the hotel and nearby

Check-in from 15h00
Check out up to 11h00
Paying

Services and practical information

  • WIFI/Internet Access
    • WiFi at the hotel (Paying)
    • WiFi in your room
  • Parking
    • Private indoor parking (Paying)
    • Private outdoor parking (Paying)
    • Valet parking (Paying)
    • Well-lit parking
  • Accessible bathroom
  • Air conditioned
    • Air conditioning
    • Automatic air control
    • Air Conditioning

Leisure and activities

  • Indoor heated pool
  • Fitness centre
  • Well-being
    • Jacuzzi (Paying)
    • Massage (Paying)
    • Solarium (Paying, Nearby)
  • Bicycle hire facilities  (Nearby)

Catering

  • 7 restaurant(s)
  • 1 bar(s)

Business services

  • 18 meeting room(s)
  • Conventions hotel
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Hotel location

Our rooms

Our 546 contemporary designed guest rooms offer luxury accommodation to leisure and business travellers. Check into modern comforts in our Swiss Advantage and Swiss Executive Rooms.

  • 546 rooms
  • Extra bed in room for child
  • Crib on request
    • Air conditioning
    • Emergency exit map
    • Automatic air control
    • Crib on request
    • WiFi in your room
    • Coffee/tea making facilities
    • Sprinkler in room
    • Keycard-operated door locks
    • Audible smoke alarms in rooms
    • Deadbolts and/or locks in rooms
    • Security peephole
    • Emergency info in rooms
Our rooms fittings

Our restaurants and bars

See all our restaurants
See all our restaurants and bars

Your meetings and events

4.5/5 AccorHotels Rating Based on 3,726 reviews

Our guest reviews for Swissôtel Nankai Osaka

100% genuine reviews from our guests

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4.5/5 TripAdvisor Rating Based on 3,556 reviews
TripAdvisor Certificate of Excellence Certificate of excellence 2018
AccorHotels certified review
Chan Couples - 19/05/2018
« Good hotel »

Everything is all good except the room is too hot. Not much help even we open the window. Suggest to put a fan inside room.

AccorHotels certified review
W. C. H. Families - 18/05/2018
« Likely home »

Comfortable & relaxing

Our hotel has responded to the review
Our hotel has responded to the review

Dear W. Chi H., Thank you very much for staying with us and taking your time in completing our online guest questionnaire. We always look forward receiving satisfaction surveys from our guests as this telling us exactly which area needs better attention. It was a great pleasure to have you as our guest and we will keep making every effort in our continuous pursuit for service excellence. We look forward to serving you again in the near future! Kind Regards, Christophe Arts Director of Quality

AccorHotels certified review
Melissa Solo - 18/05/2018
« Enjoyable experience »

Nice and helpful staff at front desk. Nice view and comfortable room. Clean. I'm very satisfied of the stay and will choose to stay again next time when I come to Osaka.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Melissa, Thank you very much for staying with us at Swissôtel Nankai Osaka and for your wonderful feedback about your experience. I especially appreciate your kind recognition on our front desk team and your praise of the service will definitely be a great source of motivations for them! I will definitely not miss to share it with them! Once again, thank you very much for completing our online questionnaire and we hope that we can build even greater memories in the near future. Kind Regards, Christophe Arts Director of Quality

AccorHotels certified review
Raymond S. Couples - 18/05/2018
« Great and happy stay in this hotel »

Staff are very nice and fluent English speaking. room is very comfortable. I really enjoyed my stay in this hotel

Our hotel has responded to the review
Our hotel has responded to the review

Dear Raymond S, Warmest Greetings from Swissôtel Nankai Osaka! Thank you very much for choosing our hotel and taking your time to complete our online questionnaire. We feel very honored that we could receive many outstanding ratings from you and to know that you had an overall pleasant stay. We look forward to having you as a guest again soon and please do not hesitate to contact us directly if we can be of any assistance for your next booking in our hotel. Kind Regards, Christophe Arts Director of Quality

AccorHotels certified review
Hn Friends - 18/05/2018

Very happy with my stay at the Swissotel Osaka. Easy and friendly check-in. Room was great and location was ideal!

Our hotel has responded to the review
Our hotel has responded to the review

Dear HN, Thank you very much for staying with us and for completing our online questionnaire. I am happy to learn that you had positive reaction towards us and that you enjoyed your overall time. Our teams will certainly make their hardest efforts to ensure your expectations would be exceeded on all your future stays. Thank you for having availed your time to provide your feedback and we look forward welcoming you back! Kind Regards, Christophe Arts Director of Quality

AccorHotels certified review
Irene Families - 18/05/2018
« Hotel in excellent location; smooth check-in and newly renovated room »

Easy access to hotel from airport train; check-in was smooth and room is newly renovated ; good sound-proof; cannot hear noise from corridor. Amenities provided are of good quality . also appreciated the complimentary bottles of water. Comfortable beds and pillows. The bathroom is rather small and cramped though. Check-out time is also 1 hour earlier than other hotels at 11 AM.

AccorHotels certified review
Anonymous Families - 17/05/2018
« Malfunctioning room aircon spoiled our stay. »

Except for the room temp which was not not as cool because of the room aircon control was busted, everything including staff service and facilities were pleasant. Upon checking, hotel staff confirmed the problem. They recommended a change in room but we were already in our last night (3-night stay) in Osaka. Admitttedly we should lhave informed hotel staff earlier but we mistakenly thought that aircon/room temp was centralized.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Guest, Warmest greetings from Swissôtel Nankai Osaka! Thank you very much for your feedback provided about your stay with us and that you made our hotel your home away from home. The survey ratings regarding your overall experience have been reviewed carefully and I am glad to learn that the service provided by our teams exceeded your expectations. On the other hand, I would like to apologize for the discomfort that you encountered in your guestrooms during your stay with us. Please rest assured that I have personally spoken to our Executive Housekeeper that the team should check more thoroughly the working order of all the room facilities before new guests checking into the rooms. The comfort of our guests remains of utmost priority and we made remarks on your profile so that the room for your next stay will be provided with extra care and attention. It is our endeavor at all times to deliver the highest level of satisfaction and perfection to our guests so we greatly value your feedback. We would be glad to welcome you back to Swissôtel whenever you have the chance to visit Osaka again to demonstrate that your comments were not made in vain. Kind Regards, Christophe Arts Director of Quality

AccorHotels certified review
Sharon K. Couples - 17/05/2018
« Pleasant Stay »

We stayed 2N at Swissotel Nankai Osaka for our recent May holidays to Japan. The hotel location is good as its walking distance to Shinsaibashi shopping area and lots of shops & eateries at the underground link mall. When we first reached Level 1 of the hotel lift lobby, we were greeted with a pleasant scent (not sure what scent it was) but its nice and relaxing. Our room was clean and cosy. But the guests next door was quite noisy. As it was my Birthday, the hotel has arranged a surprised Birthday card with macaroons when I checked-in. Thanks for the special arrangement. We also bought a strawberry shortcake from the hotel cafe and it tastes really nice and soft too! On our last day checking-out, thanks to the porter for helping us with the luggages to the train platform. Will definitely book the same hotel when I visit Osaka again.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Sharon K. Warmest greetings from Swissôtel Nankai Osaka! Thank you very much for having taken the time to complete our online guest questionnaire. We feel honored that we could received many positive ratings from you and are very happy to learn that your experience in our hotel exceed your expectations in various areas. We were glad to be part of your birthday celebration and to learn that you enjoyed our homemade macaroons! Also, your compliments on our team is very much appreciated and it will definitely encourage them to do more and more to make your future stays with us always memorable! Once again, thank you very much for choosing to stay with us and we look forward to welcoming you back for many more years! Kind Regards, Christophe Arts Director of Quality

AccorHotels certified review
Hedy S. Families - 16/05/2018
« We had a great experience! »

We were actually blessed to be “upgraded “to the imperial suite and given free breakfast. We always stay at swissotel anywhere we go and will continue to do so.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Hedy S., Warmest greetings from Swissôtel Nankai Osaka! Thank you very much for choosing our hotel and taking your valuable time in completing our online questionnaire. It is primordial for us to receive feedback from our guests, so that we continually have the opportunity to re-evaluate our services, products and make improvements when needed. We truly appreciate your wonderful scores and are very happy to learn that your experience in our hotel exceed your expectations! Please know that we are kept motivated by our guest feedback and will continue to strive for service excellence. We definitely look forward to welcoming you again. Kind Regards, Christophe Arts Director of Quality

AccorHotels certified review
Anonymous Friends - 15/05/2018

The reception is extremely friendly and speaks good English, location is good and breakfast is great. The room is a bit small though but we appreciate the connecting rooms. Dry happy about our stay. Thank you

Our hotel has responded to the review
Our hotel has responded to the review

Dear Guest, Warmest Greetings from Swissôtel Nankai Osaka! Thank you very much for choosing us and for taking your time to complete our online questionnaire. We feel very honored that we could receive many outstanding ratings from you and to know that you had an overall pleasant stay. Exceeding our guests expectations is our objective and we are determined to offering the best experience, therefore your positive comment especially about our receptionist will surely be an additional source of motivation for her and the rest of the team. Once again, thank you very much for staying with us and we look forward to welcoming you back for another pleasant experience. Kind Regards, Christophe Arts Director of Quality

AccorHotels certified review
Anonymous Families - 15/05/2018
« satisfied but a minor issue need to be addressed »

We requested non-smoking room for our stay as all of us are non-smokers and we are very sensitive to cigarette's smell. We were aware there were no longer had smoking rooms in Swissotel Nankai Osaka when we checked in. However, the room we were assigned had a smell of cigarette once we opened the door and walked in. We had a friend who stayed in another room so we could compare the smell between the rooms and it was very significant. We believed the smell was not from anyone who smoked in it before we walked in but rather it might be a smoking room before so the smell was trapped in the wall or the hotel ventilation system. We requested to change the room and it was addressed by the staff within a short period of time and we got a new room to stay. The overall experience was satisfactory but just need to make sure the rooms are free of cigarette smell as there may be other guests are as sensitive to cigarette's smell as us.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Guest, Warmest greetings from Swissôtel Nankai Osaka! Thank you very much for choosing our hotel and taking your time in sharing your experience with us. It is primordial for us to receive feedback from our valuable guests, so that we continually have the opportunity to re-evaluate our services, products and make improvements when needed. I have taken note of you remark pertaining to the unpleasant smoking smell in the room and I sincerely apologies for the discomfort you have encountered. Please rest assured that your voice has been shared amongst our management team and I have also personally instructed our Executive Housekeeper to make sure all our guestrooms are thoroughly checked and are completely smell free before we welcome our guests. Comments like yours are very important to us, as they help identifying opportunities for improving the overall guest experience and enhance our products. Please also note that we made remarks on your profile so that the room for your next stay will be provided with extra care and attention. It is our endeavor at all times to deliver the highest level of satisfaction and perfection to our guests so we greatly value your feedback. We strongly hope we will get another chance to welcome you again to demonstrate that your comments were not made in vain. Kind Regards, Christophe Arts Director of Quality

AccorHotels certified review
Anonymous Families - 15/05/2018
« Very good services »

Nice place and very comfortable

Our hotel has responded to the review
Our hotel has responded to the review

Dear Guest, Thank you very much for your feedback provided about your stay with us and that you made our hotel your home away from home. The survey ratings regarding your overall experience have been reviewed carefully and we are happy to see that we exceeded your expectations in many areas! It was our pleasure to have you as our guest and we look forward to making your next visit even better! If we can be of any assistance, please do not hesitate to contact us at anytime. Kind Regards, Christophe Arts Director of Quality

AccorHotels certified review
Anonymous Couples - 13/05/2018
« Service is good but the bathtube is too high »

We like the location of hotel and service is great. Facilities are nice and everything fine except the bathtub is too high. It is very inconvenient and I was nearly fall down when getting out from the bathtube. I was living at 34/f

Our hotel has responded to the review
Our hotel has responded to the review

Dear Guest, Warmest greetings from Swissôtel Nankai Osaka! Thank you very much for staying with us. We value your comments immensely as it gives us an opportunity to improve our hotel facilities, the quality and the value of our products. I am pleased to learn that the service provided by our team members and the convenient location of our property all met your expectations. On the other hand, I have taken note of your remark pertaining to the bathtub and I sincerely apologize for the inconvenience you have encountered. Please rest assured that your comment have been shared to the management team for a review in order to achieve a better comfort and ease of use of our bathrooms to our guests. Kindly also note that we have different layout of bathtub within the same room category and we made a remark on your profile so that when you make future reservation, we will make sure to recommend you a bathroom with a different layout for the bathtub. Once again, thank you very much for your feedback and please rest assured that we will continue to make our best efforts to provide you with a home away from home feel. Kind Regards, Christophe Arts Director of Quality

AccorHotels certified review
Jen Friends - 13/05/2018
« Truly pleasant experience »

Booked a one-night staycation in the city for my birthday and upgraded my room to an executive level floor. I was pleasantly surprised with the overall experience.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Jen, Thank you very much for your feedback provided about your recent visit at Swissôtel Nankai Osaka and that you made our hotel your home away from home. I appreciate your positive ratings and I am also delighted to learn that you were able to fully enjoy your birthday with us! I certainly will not miss to share your highlight with the rest of the teams who always work with passion for perfection to make our guest happy. Once again, thank you very much for your valuable feedback and we look forward to welcoming you to the hotel again whenever your travel brings you back to Osaka! Kind Regards, Christophe Arts Director of Quality

AccorHotels certified review
Victoria E. Families - 12/05/2018
« Very nice hotel, accessible to everywhere »

Housekeeping service is very prompt, very clean hotel

Our hotel has responded to the review
Our hotel has responded to the review

Dear Victoria E., Thank you very much for choosing Swissôtel Nankai Osaka and for having taken the time to complete our online questionnaire. It is primordial for us to receive feedback from our valuable guests, so that we continually have the opportunity to re-evaluate our services, products and make improvements when needed. I appreciate your positive highlight on our housekeeping team which will serve as an encouragement for them to continue being passionate with what they do everyday to make our guests feel at home. I will not miss to convey your comments them! It was a great pleasure having you as our guest and we look forward welcoming you back! Kind Regards, Christophe Arts Director of Quality

AccorHotels certified review
Shelley F. Couples - 12/05/2018
« Very good location, service and room »

Very good

Our hotel has responded to the review
Our hotel has responded to the review

Dear Shelley F., Warmest Greetings from Swissôtel Nankai Osaka! Thank you very much for choosing our hotel and taking your time to complete our online questionnaire. We feel very honored that we could receive many outstanding ratings from you and to know that you had an overall pleasant stay. We look forward to having you as a guest again soon and please do not hesitate to contact us directly if we can be of any assistance for your next booking in our hotel. Kind Regards, Christophe Arts Director of Quality

AccorHotels certified review
Anonymous Business - 12/05/2018
« Comfortable and convient »

This time I was 4 days in Osaka and as always, the Swissotel Nankai was easy to get to from Kansai and easy to take care of business.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Guest, Warmest Greetings from Swissôtel Nankai Osaka! Thank you very much for choosing us again and for taking your time to complete our online questionnaire. We feel very honored that we could receive many outstanding ratings from you and to know that you had an overall pleasant stay. I am also glad to read that our hotel location is perfect for you, especially when traveling from the airport. Thank you very much for your loyalty towards our brand and we look forward to welcoming you back to build even greater memories. Kind Regards, Christophe Arts Director of Quality

AccorHotels certified review
Warattha K. Families - 11/05/2018
« Good hotel for travel osaka »

Traveling from the Namba Nankai Station to the hotel is very convenient. Can travel to any place by train very convenient. The center of shopping.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Warattha K., Warmest Greetings from Swissôtel Nankai Osaka! Thank you very much for choosing our hotel and taking your time to complete our online questionnaire. We feel very honored that we could receive many outstanding ratings from you and to know that you had an overall pleasant stay. We look forward to having you as a guest again soon and please do not hesitate to contact us directly if we can be of any assistance for your next booking in our hotel. Kind Regards, Christophe Arts Director of Quality

AccorHotels certified review
Robert Couples - 11/05/2018
« Great stay »

We stayed on the executive floor and highly recommend staying there. The staff there is very friendly and always available to help and answer questions. The breakfast is separate for those staying there, excellent with great views of the city. Fantastic location with subway and train stations at the Hotel. Also a 5 star Department store with high end shopping and dining. This the best place to stay in Osaka.

Our hotel has responded to the review
Our hotel has responded to the review

Dear robert, Warmest greetings from Swissôtel Nankai Osaka! Thank you very much for making our hotel your home away from home and your feedback provided about your stay with us. We would like to express our appreciation for your support. I am very pleased to learn how much you enjoyed your stay and I would like to thank you as well for your kind recommendation. It is also always gratifying to receive positive comment about our team members and I have brought your compliments to them already! It was a pleasure to have you as our guest and we look forward to making your next visit even better! If we can be of any assistance, please do not hesitate to contact us at anytime. Kind Regards, Christophe Arts Director of Quality

AccorHotels certified review
Anonymous Families - 10/05/2018
« Good location, close to Namba Station and many restaurants and cafe around »

Good location, the room was clean and provide good amenities, the bed was comfy.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Guest, Thank you very much for making Swissôtel Nankai Osaka your home away from home on your recent visit! Indeed, the convenient location of our property allows our guests to fully explore the Namba area and take advantage of all the wonderful dining, shopping and others attractions that make our city so great. I am so glad to see you had that chance! I am also happy to read that the your room experience met your expectations and I especially appreciate your highlight on the cleanliness level. Once again, thank you very much for choosing to stay with us and we look forward to welcoming you back for another great experience! Kind Regards, Christophe Arts Director of Quality

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