Hotel - Swissôtel Merchant Court
Swissôttel Hotel Swissôttel Hotel

Swissôtel Merchant Court

4.0/5 5,848 reviews
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  • The hotel has wifi WIFI/Internet Access
  • The hotel serves breakfast Breakfast
  • The hotel has a bar Bar
  • The hotel has a parking Parking
  • The hotel has a restaurant Restaurant
  • The hotel has air conditioning in rooms Air Conditioning
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Services in the hotel and nearby

Check-in from 15h00
Check out up to 12h00

Services and practical information

Paying
  • WIFI/Internet Access
    • WIFI at the hotel
    • WIFI in your room
  • Parking
    • Private indoor parking
    • Well-lit parking
  • Accessibility for people with reduced mobility
    • Reduced mobility rooms
    • Accessible bathroom
  • 100% non-smoking hotel
  • Air conditioned
    • Air conditioning
    • Automatic air control
    • Air Conditioning
  • Languages spoken at the hotel
    • Chinese Mandarin
    • English

Leisure and activities

  • Swimming pool
    • Outdoor unheated pool
    • Natural swimming pool
  • Fitness Facilities 24h/24
  • Well-being
    • Hammam
    • Jacuzzi
    • Massage

Catering

  • 2 restaurant(s)
  • 1 bar(s)

Business services

  • 5 meeting room(s)
  • Conventions hotel
See all services

Our rooms

The hotels 476 contemporary non-smoking guest rooms and suites offer free Wi-Fi and luxury accommodation to both leisure and business travelers.

  • 476 rooms
  • 100% non-smoking hotel
  • 3 rooms for people with reduced mobility
  • 10 connecting rooms
  • Baby bed
    • Air conditioning
    • Emergency exit map
    • Automatic air control
    • Opening windows
    • WIFI in your room
    • Baby bed
    • Coffee/tea making facilities
    • Minibar
    • Sprinkler in room
    • Keycard-operated door locks
    • Audible smoke alarms in rooms
    • Deadbolts and/or locks in rooms
    • Security peephole
    • Emergency info in rooms
Our rooms fittings

Our restaurants and bars

See all our restaurants
See all our restaurants and bars

Your meetings and events

4.5/5 AccorHotels Rating 8,275 reviews

Our guest reviews for Swissôtel Merchant Court

100% genuine reviews from our guests

Find out more
tripadvisor tripadvisor
4.0/5 TripAdvisor Rating 5,848 reviews
TripAdvisor Certificate of Excellence Certificate of excellence 2018
Christian Business - 09/11/2018 AccorHotels certified review
« good but not perfect stay »

good check in and check out, even it took longer than expected, as I am not the first time in your hotel. Breakfast: took ages to get my cappuccino, I was almost done, then it arrives (cold)

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mr. T., Thank you very much for taking the time to participate in our online guest satisfaction survey. It is only with the assistance of our guests that we are able to maintain or even improve our high standards of service. At Swissôtel Merchant Court Singapore, we aim to bring quality to our guests’ lives. The more I was concerned to learn that you were dissatisfied with some aspects of your stay. As for your feedback pertaining to the breakfast coffee service, this is not acceptable and I have taken this issue up with our Food and Beverage Manager for review and improvement. Thank you for highlighting this to me and I sincerely apologize for the delay and inconvenience caused. Please be assured that it is feedback such as yours that enables us to review our processes and standards and to continue in our aim of constantly meeting and exceeding our guests’ expectations. My team and I are looking forward, dear Mr. T. to welcoming you again at Swissôtel Merchant Court, Singapore. Best regards, Rainer Tenius General Manager Swissôtel Merchant Court, Singapore 20 Merchant Road | Singapore 058281 Tel: +6… | Fax: +6… ra… | www.swissotel.com/singapore-merchantcourt

Kerry H. Couples - 09/11/2018 AccorHotels certified review
« Excellent service and staff. »

We stayed there for five days and had a room on the 9th floor. The room was very comfortable and quiet; the bathroom was well appointed and spacious. We really appreciated the Nespresso coffee maker in the room and the mobile internet gadget, which keeps you logged into the internet (via your iPhone) anywhere in Singapore, was a godsend.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Ms. H., Thank you very much for taking the time to participate in our online guest satisfaction survey. It is only with the assistance of our guests that we are able to maintain or even improve our high standards of service. At Swissôtel Merchant Court Singapore, we aim to bring quality to our guests’ lives. I take your positive remarks as a reward for our efforts, but also as a challenge, to keep striving for excellence. I am delighted to learn that you had a pleasant stay with us and that the facilities and service rendered by our team have met your expectations. My team and I are looking forward, dear Ms. H. to welcoming you again at Swissôtel Merchant Court, Singapore. Best regards, Rainer Tenius General Manager Swissôtel Merchant Court, Singapore 20 Merchant Road | Singapore 058281 Tel: +6… | Fax: +6… ra… | www.swissotel.com/singapore-merchantcourt

Anirban S. Families - 09/11/2018 AccorHotels certified review
« Superb Facilities near Clarke quay »

We stayed around 7 days straight. Superb overall facilities from Dining to relaxing. Full satisfaction. Location is very good to travel between places as very close to Mrt & Clarke Quay.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mr. S., Thank you very much for taking the time to participate in our online guest satisfaction survey. It is only with the assistance of our guests that we are able to maintain or even improve our high standards of service. At Swissôtel Merchant Court Singapore, we aim to bring quality to our guests’ lives. I take your positive remarks as a reward for our efforts, but also as a challenge, to keep striving for excellence. I am delighted to learn that you had a pleasant stay with us and that the facilities and service rendered by our team have met your expectations. My team and I are looking forward, dear Mr. S. to welcoming you again at Swissôtel Merchant Court, Singapore. Best regards, Rainer Tenius General Manager Swissôtel Merchant Court, Singapore 20 Merchant Road | Singapore 058281 Tel: +6… | Fax: +6… ra… | www.swissotel.com/singapore-merchantcourt

Alan F. U. Couples - 08/11/2018 AccorHotels certified review
« Clean, comfortable hotel stay in good location. »

as above

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mr. B., Thank you very much for taking the time to participate in our online guest satisfaction survey. It is only with the assistance of our guests that we are able to maintain or even improve our high standards of service. At Swissôtel Merchant Court Singapore, we aim to bring quality to our guests’ lives. I take your positive remarks as a reward for our efforts, but also as a challenge, to keep striving for excellence. I am delighted to learn that you had a pleasant stay with us and that the facilities and service rendered by our team have met your expectations. My team and I are looking forward, dear Mr. B. to welcoming you again at Swissôtel Merchant Court, Singapore. Best regards, Rainer Tenius General Manager Swissôtel Merchant Court, Singapore 20 Merchant Road | Singapore 058281 Tel: +6… | Fax: +6… ra… | www.swissotel.com/singapore-merchantcourt

Jbt Business - 08/11/2018 AccorHotels certified review
« Comfortable and good value »

Very friendly check in. Room and wifi were good.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Ms. B., Thank you very much for taking the time to participate in our online guest satisfaction survey. It is only with the assistance of our guests that we are able to maintain or even improve our high standards of service. At Swissôtel Merchant Court Singapore, we aim to bring quality to our guests’ lives. I take your positive remarks as a reward for our efforts, but also as a challenge, to keep striving for excellence. I am delighted to learn that you had a pleasant stay with us and that the facilities and service rendered by our team have met your expectations. My team and I are looking forward, dear Ms. B. to welcoming you again at Swissôtel Merchant Court, Singapore. Best regards, Rainer Tenius General Manager Swissôtel Merchant Court, Singapore 20 Merchant Road | Singapore 058281 Tel: +6… | Fax: +6… ra… | www.swissotel.com/singapore-merchantcourt

Anonymous Friends - 08/11/2018 AccorHotels certified review
« good location and lovely hotel »

comfortable and lovely clean rooms, welcoming and friendly staff and great location.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Ms. E., Thank you very much for taking the time to participate in our online guest satisfaction survey. It is only with the assistance of our guests that we are able to maintain or even improve our high standards of service. At Swissôtel Merchant Court Singapore, we aim to bring quality to our guests’ lives. I take your positive remarks as a reward for our efforts, but also as a challenge, to keep striving for excellence. I am delighted to learn that you had a pleasant stay with us and that the facilities and service rendered by our team have met your expectations. My team and I are looking forward, dear Ms. E. to welcoming you again at Swissôtel Merchant Court, Singapore. Best regards, Rainer Tenius General Manager Swissôtel Merchant Court, Singapore 20 Merchant Road | Singapore 058281 Tel: +6… | Fax: +6… ra… | www.swissotel.com/singapore-merchantcourt

Anonymous Business - 08/11/2018 AccorHotels certified review
« Acceptable »

Not the best service. Renovation is quite old. Overall room is clean and tidy.

Anonymous Couples - 08/11/2018 AccorHotels certified review
« Staff were really friendly and accommodating »

The friendliness and helpfulness of the staff are standouts at this hotel which make it different to others. We had come from Italy and France and stopped in here for 2 nights on the way back to Australia. It was so lovely to see welcoming smiling people as soon as the door opened! Breakfast is outstanding too and the rooms are very well appointed and the beds comfortable.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mr. B., Thank you very much for taking the time to participate in our online guest satisfaction survey. It is only with the assistance of our guests that we are able to maintain or even improve our high standards of service. At Swissôtel Merchant Court Singapore, we aim to bring quality to our guests’ lives. I take your positive remarks as a reward for our efforts, but also as a challenge, to keep striving for excellence. I am delighted to learn that you had a pleasant stay with us and that the facilities and service rendered by our team have met your expectations. My team and I are looking forward, dear Mr. B. to welcoming you again at Swissôtel Merchant Court, Singapore. Best regards, Rainer Tenius General Manager Swissôtel Merchant Court, Singapore 20 Merchant Road | Singapore 058281 Tel: +6… | Fax: +6… ra… | www.swissotel.com/singapore-merchantcourt

Debbie N. Couples - 08/11/2018 AccorHotels certified review
« great location and very nice hotel »

great experience and would stay again

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mr. N., Thank you very much for taking the time to participate in our online guest satisfaction survey. It is only with the assistance of our guests that we are able to maintain or even improve our high standards of service. At Swissôtel Merchant Court Singapore, we aim to bring quality to our guests’ lives. I take your positive remarks as a reward for our efforts, but also as a challenge, to keep striving for excellence. I am delighted to learn that you had a pleasant stay with us and that the facilities and service rendered by our team have met your expectations. My team and I are looking forward, dear Mr. N. to welcoming you again at Swissôtel Merchant Court, Singapore. Best regards, Rainer Tenius General Manager Swissôtel Merchant Court, Singapore 20 Merchant Road | Singapore 058281 Tel: +6… | Fax: +6… ra… | www.swissotel.com/singapore-merchantcourt

Ms J. W. Business - 08/11/2018 AccorHotels certified review
« Conveniently located & very pleasant »

Unfortunately only stayed 1 night and service good throughout my time there

Our hotel has responded to the review
Our hotel has responded to the review

Dear Ms. W., Thank you very much for taking the time to participate in our online guest satisfaction survey. It is only with the assistance of our guests that we are able to maintain or even improve our high standards of service. At Swissôtel Merchant Court Singapore, we aim to bring quality to our guests’ lives. I take your positive remarks as a reward for our efforts, but also as a challenge, to keep striving for excellence. I am delighted to learn that you had a pleasant stay with us and that the facilities and service rendered by our team have met your expectations. My team and I are looking forward, dear Ms. W. to welcoming you again at Swissôtel Merchant Court, Singapore. Best regards, Rainer Tenius General Manager Swissôtel Merchant Court, Singapore 20 Merchant Road | Singapore 058281 Tel: +6… | Fax: +6… ra… | www.swissotel.com/singapore-merchantcourt

Zul Business - 07/11/2018 AccorHotels certified review
« great hotel - outstanding hospitality »

all in all great experience.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mr. G., Thank you very much for taking the time to participate in our online guest satisfaction survey. It is only with the assistance of our guests that we are able to maintain or even improve our high standards of service. At Swissôtel Merchant Court Singapore, we aim to bring quality to our guests’ lives. I take your positive remarks as a reward for our efforts, but also as a challenge, to keep striving for excellence. I am delighted to learn that you had a pleasant stay with us and that the facilities and service rendered by our team have met your expectations. My team and I are looking forward, dear Mr. G. to welcoming you again at Swissôtel Merchant Court, Singapore. Best regards, Rainer Tenius General Manager Swissôtel Merchant Court, Singapore 20 Merchant Road | Singapore 058281 Tel: +6… | Fax: +6… ra… | www.swissotel.com/singapore-merchantcourt

Vincent N. Couples - 07/11/2018 AccorHotels certified review
« Wonderful stay as usual »

checking in and checking out is not a hassle at all. Everything was done efficiently and well prepared before hand. They even have an infocus hand-phone ready for travelers. Didn't use it because I'm local but the stay is always enjoyable for a local staycation or a home away from home for others.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mr. N., Thank you very much for taking the time to participate in our online guest satisfaction survey. It is only with the assistance of our guests that we are able to maintain or even improve our high standards of service. At Swissôtel Merchant Court Singapore, we aim to bring quality to our guests’ lives. I take your positive remarks as a reward for our efforts, but also as a challenge, to keep striving for excellence. I am delighted to learn that you had a pleasant stay with us and that the facilities and service rendered by our team have met your expectations. My team and I are looking forward, dear Mr. N. to welcoming you again at Swissôtel Merchant Court, Singapore. Best regards, Rainer Tenius General Manager Swissôtel Merchant Court, Singapore 20 Merchant Road | Singapore 058281 Tel: +6… | Fax: +6… ra… | www.swissotel.com/singapore-merchantcourt

N. G. Couples - 07/11/2018 AccorHotels certified review
« RE: Wedding Lunch (Oct 2018) »

We are a couple in our late 20s, who recently (Oct'18) held our Wedding Lunch Banquet at the Hotel's only Grand Ballroom. We are extremely delighted and pleased throughout the planning stage and on the actual day's execution, as such, we are strongly recommending couples to hold their Wedding at this wonderful Hotel. Special mention to our Sales Coordinator, Crescent Lim, who was the key person responsible for this success. She was proactive in engaging us a few months leading up to the actual day. Under her constant guidance and expert advice, all aspects of the actual day's plan (ie Menu, Audio Video, Guest List, Schedule) were clearly communicated. Most importantly, she could understand our vision of the actual day. Kudos to her professionalism and relationship-led attitude. Not forgetting the Banquet Manager and Operations team on the actual day, Grace & Brandan. Both were extremely detailed on the actual day, which we strongly believe was the one of the contributing factor to the success of the event. Where there were hiccups or areas that we did not foresee in our plan during the event, they were able to come to us with solutions, instead of pushing the problem back to us to solve. Overall, we are impressed with the decision making process and professionalism of the whole team, standing by us from the planning stage to actual day's execution. I am confident that anyone who engage this team (ie Crescent, Grace, Brandan and their team) to hold their wedding banquet, they should look forward to a memorable experience. With Love, G. & Xue Yen

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mr. N., Thank you very much for taking the time to participate in our online guest satisfaction survey. It is only with the assistance of our guests that we are able to maintain or even improve our high standards of service. At Swissôtel Merchant Court Singapore, we aim to bring quality to our guests’ lives. I take your positive remarks as a reward for our efforts, but also as a challenge, to keep striving for excellence. I am delighted to learn that you had a pleasant stay with us and that the facilities and service rendered by our team, especially Brandan, Grace and Crescent have met your expectations. I have happily shared your praise with them, who, of course, are most encouraged by your positive feedback. The entire Swissôtel Merchant Court team joins me in congratulating you again on your marriage and I wish both of you all the best and lots of sunshine on your joint journey through life. My team and I are looking forward, dear Mr. N. to welcoming you back on your 1st wedding anniversary at Swissôtel Merchant Court, Singapore. Best regards, Rainer Tenius General Manager Swissôtel Merchant Court, Singapore 20 Merchant Road | Singapore 058281 Tel: +6… | Fax: +6… ra… | www.swissotel.com/singapore-merchantcourt

John B. Couples - 07/11/2018 AccorHotels certified review
« Amazing stay!! »

We have never traveled to Singapore before. Right from the moment we arrived at the hotel we were made to feel welcome. The young lady on reception was extremely helpful and a pleasure to deal with. The room was spotless and up to a very high standard. All the staff were extremely helpful and we felt valued and respected. Breakfast was of a very high standard and of abundant quantity and quality. We would certainly stay here again and recommend the hotel to all our friends and family.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mr. B., Thank you very much for taking the time to participate in our online guest satisfaction survey. It is only with the assistance of our guests that we are able to maintain or even improve our high standards of service. At Swissôtel Merchant Court Singapore, we aim to bring quality to our guests’ lives. I take your positive remarks as a reward for our efforts, but also as a challenge, to keep striving for excellence. I am delighted to learn that you had a pleasant stay with us and that the facilities and service rendered by our team have met your expectations. My team and I are looking forward, dear Mr. B. to welcoming you again at Swissôtel Merchant Court, Singapore. Best regards, Rainer Tenius General Manager Swissôtel Merchant Court, Singapore 20 Merchant Road | Singapore 058281 Tel: +6… | Fax: +6… ra… | www.swissotel.com/singapore-merchantcourt

Jan T. Couples - 07/11/2018 AccorHotels certified review
« Excellent service »

This was our 4 th stay at your hotel, but we found the room rate expensive. Also it was our 40th wedding Anniversary and would have been nice if something special could have been done for us.

Peter C. Solo - 07/11/2018 AccorHotels certified review
« have returned to the Merchant Court on numerous occasions and the standard and quality of service is always at a very high level. »

the room is always clean and very accommodating. the breakfast buffet is ample and caters for all tastes and requirements of the guests. Suggest a second toast machine would assist in the free movement of people at busy times in the morning, there is often a backlog waiting and many guests don't wish to wait.....perhaps they're in a hurry in the mornings! I found the happy hour time in the Crossfire Bar is a little delayed, a 5.00pm start time would suit many guests and friends visiting for a pre-dinner drink. the Blue Potato and pool area is always very pleasant and provides quality snacks and food and beverage service. I am always greeted by the front door/concierge staff with a happy smile and willingness to assist in any way to make our stay care free and happy. Can I mention Allen (one of the concierge staff) in particular, he always goes out of his way to provide information on restaurants to visit and places to enjoy across Singapore. He is a credit to the Swissotel name and front of Merchant Court staff.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mr. C., Thank you very much for taking the time to participate in our online guest satisfaction survey. It is only with the assistance of our guests that we are able to maintain or even improve our high standards of service. At Swissôtel Merchant Court Singapore, we aim to bring quality to our guests’ lives. I take your positive remarks as a reward for our efforts, but also as a challenge, to keep striving for excellence. I have taken note of your suggestion of having a second toast machine with our Executive Chief. Thank you for your feedback. I am delighted to learn that otherwise you had a pleasant stay with us and that the facilities and service rendered by our team have met your expectations. My team and I are looking forward, dear Mr. C. to welcoming you again at Swissôtel Merchant Court, Singapore. Best regards, Rainer Tenius General Manager Swissôtel Merchant Court, Singapore 20 Merchant Road | Singapore 058281 Tel: +6… | Fax: +6… ra… | www.swissotel.com/singapore-merchantcourt

C. Couples - 07/11/2018 AccorHotels certified review
« Staff fantastic. Enjoyed 7 nights. Restaurant great breakfast and buffet. »

Great location and staff. Only problem was the carpet needed cleaning and left slippers on at all times. Also rubber bath mat was mouldy,old and hard. Call and they brought new mat immediately. Handy phones fantastic.

Garry M. Couples - 06/11/2018 AccorHotels certified review
« Very good »

Relaxing

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mr. m., Thank you very much for taking the time to participate in our online guest satisfaction survey. It is only with the assistance of our guests that we are able to maintain or even improve our high standards of service. At Swissôtel Merchant Court Singapore, we aim to bring quality to our guests’ lives. I take your positive remarks as a reward for our efforts, but also as a challenge, to keep striving for excellence. I am delighted to learn that you had a pleasant stay with us and that the facilities and service rendered by our team have met your expectations. My team and I are looking forward, dear Mr. m. to welcoming you again at Swissôtel Merchant Court, Singapore. Best regards, Rainer Tenius General Manager Swissôtel Merchant Court, Singapore 20 Merchant Road | Singapore 058281 Tel: +6… | Fax: +6… ra… | www.swissotel.com/singapore-merchantcourt

Tracy C. Couples - 06/11/2018 AccorHotels certified review

We arrived very late to be greeted by friendly helpful staff. We had a lovely stay, be it a brief stay. Great facilities and ideal location. Would definetly recommend this hotel.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Ms. C., Thank you very much for taking the time to participate in our online guest satisfaction survey. It is only with the assistance of our guests that we are able to maintain or even improve our high standards of service. At Swissôtel Merchant Court Singapore, we aim to bring quality to our guests’ lives. I take your positive remarks as a reward for our efforts, but also as a challenge, to keep striving for excellence. I am delighted to learn that you had a pleasant stay with us and that the facilities and service rendered by our team have met your expectations. Thank you for recommending our hotel to your friends and family. My team and I are looking forward, dear Ms. C. to welcoming you again at Swissôtel Merchant Court, Singapore. Best regards, Rainer Tenius General Manager Swissôtel Merchant Court, Singapore 20 Merchant Road | Singapore 058281 Tel: +6… | Fax: +6… ra… | www.swissotel.com/singapore-merchantcourt

Deborah D. Families - 06/11/2018 AccorHotels certified review
« Size and configuration of room and bathroom »

Staff and hotel were very accommodating - shower in bathroom was very difficult to get in and out of as I have a hip issue - room was lovely but we had a fold out bed in room as well because travelling with children and could have had more space if office table and chair were not in room

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