Hotel - Swissôtel Merchant Court
Swissôttel Hotel Swissôttel Hotel

Swissôtel Merchant Court

4.0/5 5,698 reviews
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  • The hotel has wifi WIFI/Internet Access
  • The hotel serves breakfast Breakfast
  • The hotel has a bar Bar
  • The hotel has a parking Parking
  • The hotel has a restaurant Restaurant
  • The hotel has air conditioning in rooms Air Conditioning
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Services in the hotel and nearby

Check-in from 15h00
Check out up to 12h00

Services and practical information

Paying
  • WIFI/Internet Access
    • WIFI at the hotel
    • WIFI in your room
  • Parking
    • Private indoor parking
    • Well-lit parking
  • Accessible bathroom
  • 100% non-smoking hotel
  • Air conditioned
    • Air conditioning
    • Automatic air control
    • Air Conditioning

Leisure and activities

  • Swimming pool
    • Outdoor unheated pool
    • Natural swimming pool
  • Fitness Facilities 24h/24
  • Well-being
    • Hammam
    • Jacuzzi
    • Massage

Catering

  • 2 restaurant(s)
  • 1 bar(s)

Business services

  • 5 meeting room(s)
  • Conventions hotel
See all services

Our rooms

The hotels 476 contemporary non-smoking guest rooms and suites offer free Wi-Fi and luxury accommodation to both leisure and business travelers.

  • 476 rooms
  • 100% non-smoking hotel
  • Baby bed
    • Air conditioning
    • Emergency exit map
    • Automatic air control
    • Opening windows
    • WIFI in your room
    • Baby bed
    • Coffee/tea making facilities
    • Minibar
    • Sprinkler in room
    • Keycard-operated door locks
    • Audible smoke alarms in rooms
    • Deadbolts and/or locks in rooms
    • Security peephole
    • Emergency info in rooms
Our rooms fittings

Our restaurants and bars

See all our restaurants
See all our restaurants and bars

Your meetings and events

4.5/5 AccorHotels Rating 7,562 reviews

Our guest reviews for Swissôtel Merchant Court

100% genuine reviews from our guests

Find out more
tripadvisor tripadvisor
4.0/5 TripAdvisor Rating 5,698 reviews
TripAdvisor Certificate of Excellence Certificate of excellence 2018
Anonymous Business - 13/09/2018 AccorHotels certified review
« Trés bien »

I spent an excellent stay . I was in Singapore for Business . The personal is really kindly , Always the smile and we can easily to speak with them.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Ms. D., Thank you very much for taking the time to participate in our online guest satisfaction survey. It is only with the assistance of our guests that we are able to maintain or even improve our high standards of service. At Swissôtel Merchant Court Singapore, we aim to bring quality to our guests’ lives. I take your positive remarks as a reward for our efforts, but also as a challenge, to keep striving for excellence. Concerning accessibility to the bathtub, I have taken note in your guest profile to assign a room with a walk-in shower for your future stays. Thank you for your feedback. I am delighted to learn that otherwise you had a pleasant stay with us and that the facilities and service rendered by our team have met your expectations. My team and I are looking forward, dear Ms. D. to welcoming you again at Swissôtel Merchant Court, Singapore. Best regards, Rainer Tenius General Manager Swissôtel Merchant Court, Singapore 20 Merchant Road | Singapore 058281 Tel: +6… | Fax: +6… ra… | www.swissotel.com/singapore-merchantcourt

Farit K. Families - 13/09/2018 AccorHotels certified review
« Great service, clean, decent rooms »

There were 5 of us who came including one 2 year old toddler. The experience overall was great. The issues we experienced were: * Rooms not vacuumed (needed to explicitly request vacuuming because floor was dirty) * Baby crib too small, at least for a 2 year old * Restaurant food too expensive, could be made cheaper for hotel guests

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mr. K., Thank you very much for taking the time to participate in our online guest satisfaction survey. It is only with the assistance of our guests that we are able to maintain or even improve our high standards of service. At Swissôtel Merchant Court Singapore, we aim to bring quality to our guests’ lives. The more I was concerned to learn that you were dissatisfied with one aspect of your stay. As for your feedback pertaining to the floor cleanliness, I have taken this issue up with our Executive Housekeeper to ensure proper cleaning. Concerning the food prices, when we last surveyed the prices at 4* and 5* hotels in Singapore, we found that we were priced lower than average. However, we will take your comments into consideration when we next review our pricing. Thank you for highlighting this to me and I apologize for the inconvenience. I am delighted to learn that otherwise you had a pleasant stay with us. My team and I are looking forward, dear Mr. K. to welcoming you again at Swissôtel Merchant Court, Singapore. Best regards, Rainer Tenius General Manager Swissôtel Merchant Court, Singapore 20 Merchant Road | Singapore 058281 Tel: +6… | Fax: +6… ra… | www.swissotel.com/singapore-merchantcourt

Peter Couples - 13/09/2018 AccorHotels certified review
« Great place »

We didn't know what to expect and were very pleased. Facilities were excellent and everything was so close ..so many restaurants to choose from. We were spoilt for choice. Dont forget that chinatown is also walking distance too. It would certainly be the first place I recommend to anyone going to Singapore.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mr. M., Thank you very much for taking the time to participate in our online guest satisfaction survey. It is only with the assistance of our guests that we are able to maintain or even improve our high standards of service. At Swissôtel Merchant Court Singapore, we aim to bring quality to our guests’ lives. I take your positive remarks as a reward for our efforts, but also as a challenge, to keep striving for excellence. I am delighted to learn that you had a pleasant stay with us and that the facilities and service rendered by our team have met your expectations. Thank you for recommending our hotel to your friends and family. My team and I are looking forward, dear Mr. M. to welcoming you again at Swissôtel Merchant Court, Singapore. Best regards, Rainer Tenius General Manager Swissôtel Merchant Court, Singapore 20 Merchant Road | Singapore 058281 Tel: +6… | Fax: +6… ra… | www.swissotel.com/singapore-merchantcourt

Bin L. Families - 13/09/2018 AccorHotels certified review
« great! »

I love it.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mr. M., Thank you very much for taking the time to participate in our online guest satisfaction survey. It is only with the assistance of our guests that we are able to maintain or even improve our high standards of service. At Swissôtel Merchant Court Singapore, we aim to bring quality to our guests’ lives. I take your positive remarks as a reward for our efforts, but also as a challenge, to keep striving for excellence. I am delighted to learn that you had a pleasant stay with us and that the facilities and service rendered by our team have met your expectations. My team and I are looking forward, dear Mr. M. to welcoming you again at Swissôtel Merchant Court, Singapore. Best regards, Rainer Tenius General Manager Swissôtel Merchant Court, Singapore 20 Merchant Road | Singapore 058281 Tel: +6… | Fax: +6… ra… | www.swissotel.com/singapore-merchantcourt

Patricia Couples - 13/09/2018 AccorHotels certified review
« Wonderful Stay »

Loved our stay did not have any negatives top hotel good location great staff clean room awesome breakfast

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mr. H., Thank you very much for taking the time to participate in our online guest satisfaction survey. It is only with the assistance of our guests that we are able to maintain or even improve our high standards of service. At Swissôtel Merchant Court Singapore, we aim to bring quality to our guests’ lives. I take your positive remarks as a reward for our efforts, but also as a challenge, to keep striving for excellence. I am delighted to learn that you had a pleasant stay with us and that the facilities and service rendered by our team have met your expectations. My team and I are looking forward, dear Mr. H. to welcoming you again at Swissôtel Merchant Court, Singapore. Best regards, Rainer Tenius General Manager Swissôtel Merchant Court, Singapore 20 Merchant Road | Singapore 058281 Tel: +6… | Fax: +6… ra… | www.swissotel.com/singapore-merchantcourt

Luis Solo - 13/09/2018 AccorHotels certified review
« Pleasant but I expect more for loyalty »

I have a staycation at the hotel fairly regularly so was somewhat disappointed that during check in and few hours before checkout my request for a 1 hour checkout extension so I could have a relaxed lunch at the hotel could not be granted. Otherwise, facilities and service wise the standards remain as high

Carolyn Couples - 13/09/2018 AccorHotels certified review
« Very pleasant - great location »

We very much enjoyed our stay, room was great and location fantastic

Our hotel has responded to the review
Our hotel has responded to the review

Dear Ms. D., Thank you very much for taking the time to participate in our online guest satisfaction survey. It is only with the assistance of our guests that we are able to maintain or even improve our high standards of service. At Swissôtel Merchant Court Singapore, we aim to bring quality to our guests’ lives. I take your positive remarks as a reward for our efforts, but also as a challenge, to keep striving for excellence. I have taken note of your liking for Sparkling white or champagne. Thank you for your feedback. The entire Swissotel Merchant Court team joins me in congratulating you again on your honeymoon and I wish you many more happy years with lots of sunshine on your joint journey through life. I am delighted to learn that otherwise you had a pleasant stay with us. My team and I are looking forward, dear Ms. D. to welcoming you again at Swissôtel Merchant Court, Singapore. Best regards, Rainer Tenius General Manager Swissôtel Merchant Court, Singapore 20 Merchant Road | Singapore 058281 Tel: +6… | Fax: +6… ra… | www.swissotel.com/singapore-merchantcourt

Greg S. Couples - 13/09/2018 AccorHotels certified review
« Great »

Very clean, nice rooms, b Good service. Great location close to most things Thanks for opportunity

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mr. s., Thank you very much for taking the time to participate in our online guest satisfaction survey. It is only with the assistance of our guests that we are able to maintain or even improve our high standards of service. At Swissôtel Merchant Court Singapore, we aim to bring quality to our guests’ lives. I take your positive remarks as a reward for our efforts, but also as a challenge, to keep striving for excellence. I am delighted to learn that you had a pleasant stay with us and that the facilities and service rendered by our team have met your expectations. My team and I are looking forward, dear Mr. s. to welcoming you again at Swissôtel Merchant Court, Singapore. Best regards, Rainer Tenius General Manager Swissôtel Merchant Court, Singapore 20 Merchant Road | Singapore 058281 Tel: +6… | Fax: +6… ra… | www.swissotel.com/singapore-merchantcourt

Zavier N. Families - 13/09/2018 AccorHotels certified review
« Fantastic »

Good service

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mr. N., Thank you very much for taking the time to participate in our online guest satisfaction survey. It is only with the assistance of our guests that we are able to maintain or even improve our high standards of service. At Swissôtel Merchant Court Singapore, we aim to bring quality to our guests’ lives. I take your positive remarks as a reward for our efforts, but also as a challenge, to keep striving for excellence. I have taken note of your comment on the welcome drink. I am delighted to learn that you had a pleasant stay with us and that the facilities and service rendered by our team have met your expectations. My team and I are looking forward, dear Mr. N. to welcoming you again at Swissôtel Merchant Court, Singapore. Best regards, Rainer Tenius General Manager Swissôtel Merchant Court, Singapore 20 Merchant Road | Singapore 058281 Tel: +6… | Fax: +6… ra… | www.swissotel.com/singapore-merchantcourt

Walter H. Couples - 13/09/2018 AccorHotels certified review
« Very good »

Nice

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mr. h., Thank you very much for taking the time to participate in our online guest satisfaction survey. It is only with the assistance of our guests that we are able to maintain or even improve our high standards of service. At Swissôtel Merchant Court Singapore, we aim to bring quality to our guests’ lives. I take your positive remarks as a reward for our efforts, but also as a challenge, to keep striving for excellence. I am delighted to learn that you had a pleasant stay with us and that the facilities and service rendered by our team have met your expectations. My team and I are looking forward, dear Mr. h. to welcoming you again at Swissôtel Merchant Court, Singapore. Best regards, Rainer Tenius General Manager Swissôtel Merchant Court, Singapore 20 Merchant Road | Singapore 058281 Tel: +6… | Fax: +6… ra… | www.swissotel.com/singapore-merchantcourt

Anonymous Business - 12/09/2018 AccorHotels certified review
« In general the experience was positive »

My stay at Swissotel is positive in general. I am disappointed to that you eliminated my use of the business lounge Accor hotels purchased the property. I used the lounge often on the weekends to work. Because of this I no longer push to stay at this hotel in Singapore. The last item for me which is small one is related to the coffee services at breakfast in the morning. Usually I am only at breakfast for 15 to 20 min and the last couple of times it has taken this long to get a cup of coffee. As I said this is small but can improve.

Di Friends - 12/09/2018 AccorHotels certified review
« Lovely Hotel in great location »

Friendly staff, good food, nice room, lovely pool, beautiful to sit by the river at night.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Ms. G., Thank you very much for taking the time to participate in our online guest satisfaction survey. It is only with the assistance of our guests that we are able to maintain or even improve our high standards of service. At Swissôtel Merchant Court Singapore, we aim to bring quality to our guests’ lives. I take your positive remarks as a reward for our efforts, but also as a challenge, to keep striving for excellence. I am delighted to learn that you had a pleasant stay with us and that the facilities and service rendered by our team have met your expectations. My team and I are looking forward, dear Ms. G. to welcoming you again at Swissôtel Merchant Court, Singapore. Best regards, Rainer Tenius General Manager Swissôtel Merchant Court, Singapore 20 Merchant Road | Singapore 058281 Tel: +6… | Fax: +6… ra… | www.swissotel.com/singapore-merchantcourt

Tom Couples - 12/09/2018 AccorHotels certified review
« Excellent »

We had a wonderful time,and staff very friendly and helpful.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mr. D., Thank you very much for taking the time to participate in our online guest satisfaction survey. It is only with the assistance of our guests that we are able to maintain or even improve our high standards of service. At Swissôtel Merchant Court Singapore, we aim to bring quality to our guests’ lives. I take your positive remarks as a reward for our efforts, but also as a challenge, to keep striving for excellence. I am delighted to learn that you had a pleasant stay with us and that the facilities and service rendered by our team have met your expectations. My team and I are looking forward, dear Mr. D. to welcoming you again at Swissôtel Merchant Court, Singapore. Best regards, Rainer Tenius General Manager Swissôtel Merchant Court, Singapore 20 Merchant Road | Singapore 058281 Tel: +6… | Fax: +6… ra… | www.swissotel.com/singapore-merchantcourt

Keith Business - 12/09/2018 AccorHotels certified review
« Very professional and welcoming »

As above

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mr. L., Thank you very much for taking the time to participate in our online guest satisfaction survey. It is only with the assistance of our guests that we are able to maintain or even improve our high standards of service. At Swissôtel Merchant Court Singapore, we aim to bring quality to our guests’ lives. I take your positive remarks as a reward for our efforts, but also as a challenge, to keep striving for excellence. I am delighted to learn that you had a pleasant stay with us and that the facilities and service rendered by our team have met your expectations. My team and I are looking forward, dear Mr. L. to welcoming you again at Swissôtel Merchant Court, Singapore. Best regards, Rainer Tenius General Manager Swissôtel Merchant Court, Singapore 20 Merchant Road | Singapore 058281 Tel: +6… | Fax: +6… ra… | www.swissotel.com/singapore-merchantcourt

Deb Families - 11/09/2018 AccorHotels certified review
« The very best customer service and a great location »

We have recently stayed at 7 different hotels in different cities over a number of weeks. Merchant Court's stand out difference was its people. We experienced wonderful customer service, interest in our trip and attention to our needs every day. The accommodation itself was great, as was the extraordinary buffet breakfast each day. We wouldn't look anywhere else if we were returning to Singapore.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Ms. M., Thank you very much for taking the time to participate in our online guest satisfaction survey. It is only with the assistance of our guests that we are able to maintain or even improve our high standards of service. At Swissôtel Merchant Court Singapore, we aim to bring quality to our guests’ lives. I take your positive remarks as a reward for our efforts, but also as a challenge, to keep striving for excellence. I am delighted to learn that you had a wonderful stay with us and that the facilities and service rendered by our team have met your expectations. My team and I are looking forward, dear Ms. M. to welcoming you again at Swissôtel Merchant Court, Singapore. Best regards, Rainer Tenius General Manager Swissôtel Merchant Court, Singapore 20 Merchant Road | Singapore 058281 Tel: +6… | Fax: +6… ra… | www.swissotel.com/singapore-merchantcourt

Bernadette Y. A. M. L. Families - 10/09/2018 AccorHotels certified review
« Pretty good stay at Swissotel Merchant Court »

Had two stays at the hotel. Both arrival timing is at around 10-11am. We got Early Check-In and access to Executive Lounge. As the queues were pretty long at Front Desk, we proceeded to the Lounge where we met Amanda who assisted us with Check-In. We were assigned room 1101 for our first stay and 643 for our second stay. I also had contact with Rajino Santos who assisted us with all our necessary details prior to our stay. He also ensured during my first stay that it went smoothly. Thank you so much to him! -Room- The rooms looks quite new and gave a very lively feel due to the colors of the carpet and walls. The only feedback I would give is that in the Executive Room category, there was no sitting chair or sofa in the room. Thus, one would have to sit in the desk chair which made it abit awkward if there were two people in the room. -Service- We got excellent service at the Lounge and would like to thank Amanda, Tina, Han and Angela for taking care of us throughout both our stays. Service at Ellenborough Market Cafe was slightly ok and when we dined as a group there for Breakfast, Chloe and her colleagues took good care of us. We also had out Lunches at Blue Potato where we were served by Ann, she was great and recommended which dishes to order, thank you to her. However, during my second stay, we had an incident at Blue Potato, in which I have highlighted my concerns with Gayle, the Front Office Duty Manager. I do hope that you can review this policy as it was very unacceptable to consider what I order not a main course. From all my travels, I have never encountered something like this ever in any Restaurant or Hotel. -Food and Beverage- Breakfast at the Executive Lounge was peaceful and quiet. Service was excellent and the buffet spread was adequate. We were allowed to order eggs any style too which was a added bonus as I know some Executive Lounges do not allow guest to custom order eggs. Breakfast at Ellenborough Market Café was pretty good too. Food quality generally fine and I must say the Museli was pretty nice. However one constructive feedback we would like to give is that the Croissant was not nice at all. It was not flaky at all and felt like a “ready to eat frozen” Croissant. I do hope that during the next review of your breakfast buffet spread, you could take a look at changing the croissants. We had lunch at Blue Potato during both stays. Food quality is good. We also had Evening Cocktails at the Lounge and the food offering at the lounge was enough. The Fried Yam and Mango Roll were heavenly I must say. Kudos to the Chef that created them. -Overall- Overall, it was a pretty good stay, service at the hotel was very good except for that one isolated incident. I would definitely recommended this Hotel to my friend should they visit Singapore.

Richard H. Business - 10/09/2018 AccorHotels certified review
« Chief Architect - IT »

It was a very brief stay. The room was well appointed and comfortable. I did not get to eat in the restaurants or explore the hotel.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mr. H., Thank you very much for taking the time to participate in our online guest satisfaction survey. It is only with the assistance of our guests that we are able to maintain or even improve our high standards of service. At Swissôtel Merchant Court Singapore, we aim to bring quality to our guests’ lives. I take your positive remarks as a reward for our efforts, but also as a challenge, to keep striving for excellence. I am delighted to learn that you had a pleasant stay with us. My team and I are looking forward, dear Mr. H. to welcoming you again at Swissôtel Merchant Court, Singapore. Best regards, Rainer Tenius General Manager Swissôtel Merchant Court, Singapore 20 Merchant Road | Singapore 058281 Tel: +6… | Fax: +6… ra… | www.swissotel.com/singapore-merchantcourt

Neelu Couples - 09/09/2018 AccorHotels certified review
« 4 »

Hotel was nice and clean everything but front desk girls were very rude, even I explained that I send email to ur hotel several weeks ago about my special request that I am a Cancer patient need room ready around 10:30 am ,but front desk girls said don't care room is not ready ,if u need to take shower use pool shoes and u can take ur medication in the toilet to take ,I had no help take my suitcase to the toilet and open there to use my medication ,guests were very sympathize with me but not staff .

H. Friends - 08/09/2018 AccorHotels certified review
« Very well done in each segment of the circle of service »

Hotel team member assistance was at a high level and impressive.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mr. H., Thank you very much for taking the time to participate in our online guest satisfaction survey. It is only with the assistance of our guests that we are able to maintain or even improve our high standards of service. At Swissôtel Merchant Court Singapore, we aim to bring quality to our guests’ lives. I take your positive remarks as a reward for our efforts, but also as a challenge, to keep striving for excellence. I am delighted to learn that you had a pleasant stay with us and that the facilities and service rendered by our team have met your expectations. My team and I are looking forward, dear Mr. H. to welcoming you again at Swissôtel Merchant Court, Singapore. Best regards, Rainer Tenius General Manager Swissôtel Merchant Court, Singapore 20 Merchant Road | Singapore 058281 Tel: +6… | Fax: +6… ra… | www.swissotel.com/singapore-merchantcourt

Sandra S. Families - 07/09/2018 AccorHotels certified review
« Superb »

The helpfulness and friendlness of all the staff. Beautiful clean rooms beds so comfortable and the pillow menu was brilliant

Our hotel has responded to the review
Our hotel has responded to the review

Dear Ms. S., Thank you very much for taking the time to participate in our online guest satisfaction survey. It is only with the assistance of our guests that we are able to maintain or even improve our high standards of service. At Swissôtel Merchant Court Singapore, we aim to bring quality to our guests’ lives. I take your positive remarks as a reward for our efforts, but also as a challenge, to keep striving for excellence. I am delighted to learn that you had a pleasant stay with us and that the facilities and service rendered by our team have met your expectations. My team and I are looking forward, dear Ms. S. to welcoming you again at Swissôtel Merchant Court, Singapore. Best regards, Rainer Tenius General Manager Swissôtel Merchant Court, Singapore 20 Merchant Road | Singapore 058281 Tel: +6… | Fax: +6… ra… | www.swissotel.com/singapore-merchantcourt

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