Swissôtel Merchant Court 4 stars

TripAdvisor rating 4.5/5 6,383 reviews
Swissôtel Merchant Court
See on a map
+ 15 Services
Book this hotel

Room 1

Number of guests
Children's age
Best price guarantee How it works?

Le Club AccorHotels

Free: become a member

When making a booking at this hotel:

  • I earn Status & Rewards points

  • I can use my Rewards points

  • I benefit from advantages

  • I cannot take advantage of the Members' rate

You have reached the maximum of 6 favourite hotels, please remove one favourite before adding a new one.

Hotel extras

  • Ideally Located by Clarke Quay & close to Major Places of interest : Orchard Road, Chinatown

  • Resort-style Pool with Water Slides and an Outdoor Jacuzzi

  • Award-winning Restaurant serving Peranakan and International Cuisine & 24 Hour In-Room Dining

  • Award-winning Luxury Swiss Spa, Pürovel

  • Covered Parking free of charge

This hotel participates to Planet 21 and is acting in favour of Positive Hospitality.

Services in the hotel and nearby

Check-in from 15h00

Check out up to 12h00

Paying

Services and practical information
  • WIFI/Internet Access
  • Parking
  • Accessibility for people with reduced mobility
  • 100% non-smoking hotel
  • Air conditioned
  • Languages spoken at the hotel
Leisure and activities
  • Swimming pool
  • Fitness Facilities 24h/24
  • Well-being
Catering
  • 2 restaurant(s)
  • 1 bar(s)
  • Room service
Business services
  • 5 meeting room(s)
  • Conventions hotel

Hotel location

Swissôtel Merchant Court

20 Merchant Road
058281
singapore
singapore

Tel: +6563372288

Fax: (+65)63340606

Contact email

Check-in from 15h00

Check out up to 12h00

  • THE CENTRAL :   2,12,33,51,54,61 The Central

  • CLARKE QUAY :   North East (NE5) Clarke Quay

  • By plane

    SINGAPORE CHANGI INTL APT  At 22km / 13.67 miles

GPS :1.2883, 103.8458

Currently, close to our hotel

Singapore Philatelic Museum

From 01/01/2018 to 31/12/2019

At 608 m

Law of the Land, exhibition

From 19/10/2016 to 18/10/2021

At 623 m

Peranakan Museum, visit

From 01/01/2018 to 31/12/2019

At 757 m

National Museum of Singapore, visit

From 01/01/2018 to 31/12/2019

At 964 m

Singapore Art Museum, visit

From 01/01/2018 to 31/12/2019

At 1.2 km

Raffles Hotel, visit

From 01/01/2018 to 31/12/2019

At 1.2 km

Formula 1 2019 "Singapore Airlines" Singapore Grand Prix

From 22/09/2019 to 22/09/2019

At 1.5 km

Orchard Road, visit

From 01/01/2018 to 31/12/2019

At 1.8 km

Singapore Flyer, visit

From 01/01/2018 to 31/12/2019

At 1.9 km

East Coast Park, walk

From 01/01/2018 to 31/12/2019

At 11 km

Our accommodations

The hotels 476 contemporary non-smoking guest rooms and suites offer free Wi-Fi and luxury accommodation to both leisure and business travelers.

Premier king

  • Max. number of persons: ‌3
  • Area: From 30
  • Views: River side, City side, Pool side *

* Subject to availability

  • Wireless internet in your room
  • Bathrobe
  • Slippers
  • Coffee/tea making facilities
  • Phone(...)

Premier Twin

  • Max. number of persons: ‌3
  • Area: From 30
  • Views: Pool side, River side, City side *

* Subject to availability

  • Wireless internet in your room
  • Bathrobe
  • Slippers
  • Coffee/tea making facilities
  • Mini Bar(...)

Swiss Advantage Room King

  • Max. number of persons: ‌3
  • Area: From 30
  • Views: River side, City side, Pool side *

* Subject to availability

  • Wireless internet in your room
  • Bathrobe
  • Slippers
  • Coffee/tea making facilities
  • Mini Bar(...)

Swiss Advantage Room Twin

  • Max. number of persons: ‌3
  • Area: From 30
  • Views: Pool side, River side, City side *

* Subject to availability

  • Wireless internet in your room
  • Bathrobe
  • Slippers
  • Coffee/tea making facilities
  • Mini Bar(...)

Swiss Executive Room King

  • Max. number of persons: ‌3
  • Area: From 30
  • Views: River side, City side, Pool side *

* Subject to availability

  • Wireless internet in your room
  • Bathrobe
  • Slippers
  • Coffee/tea making facilities
  • Mini Bar(...)

Swiss Executive Room Twin

  • Max. number of persons: ‌3
  • Area: From 32
  • Views: Pool side, River side, City side *

* Subject to availability

  • Wireless internet in your room
  • Bathrobe
  • Slippers
  • Coffee/tea making facilities
  • Mini Bar(...)

Swiss Select Clarke Quay

  • Max. number of persons: ‌3
  • Area: From 42
  • Views: River side *

* Subject to availability

  • Wireless internet in your room
  • Coffee/tea making facilities
  • Mini Bar(...)

Premier Double

  • Max. number of persons: ‌3
  • Area: From 30
  • Views: River side, City side, Pool side *

* Subject to availability

  • Wireless internet in your room
  • Coffee/tea making facilities
  • Mini Bar(...)

Premier King with Balcony

  • Max. number of persons: ‌3
  • Area: From 30
  • Views: Pool side, River side, City side *

* Subject to availability

  • Wireless internet in your room
  • Coffee/tea making facilities
  • Mini Bar(...)

Premier Double with Balcony

  • Max. number of persons: ‌3
  • Area: From 30
  • Views: Pool side, River side, City side *

* Subject to availability

  • Wireless internet in your room
  • Coffee/tea making facilities
  • Mini Bar(...)

Swiss Advantage Room King Plus

  • Max. number of persons: ‌3
  • Area: From 38
  • Views: River side, City side, Pool side *

* Subject to availability

  • Wireless internet in your room
  • Coffee/tea making facilities
  • Mini Bar(...)

Swiss Executive Room King Plus

  • Max. number of persons: ‌3
  • Area: From 30
  • Views: Pool side, River side, City side *

* Subject to availability

  • Wireless internet in your room
  • Coffee/tea making facilities
  • Mini Bar(...)

Swiss Select Studio

  • Max. number of persons: ‌3
  • Area: From 43
  • Views: River side *

* Subject to availability

  • Wireless internet in your room
  • Coffee/tea making facilities
  • Mini Bar(...)

Executive Suite

  • Max. number of persons: ‌3
  • Area: From 113
  • Views: River side, City side, Pool side *

* Subject to availability

  • Wireless internet in your room
  • Coffee/tea making facilities
  • Mini Bar(...)

Our restaurants and bars

BLUE POTATO

Type of cuisine: Thematic cuisine

The Blue Potato restaurant has a Western a la Carte menu with a selection of fine wines and beverages. It features an open grill kitchen by the pool deck providing an outdoor setting with a picturesque view of Clarke Quay and the Singapore River.

Lunch

12:00 - 15:00

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Dinner

18:30 - 22:00

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

ELLENBOROUGH MARKET CAFE

Type of cuisine: International

Delight in Peranakan favourites, local delights and international cuisine at Ellenborough Market Café in the restaurant or outdoors along the banks of the historic Singapore River.

Lunch

12:00 - 14:30

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Dinner

18:30 - 22:00

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

CROSSROADS BAR

Photo non contractuelle / Strictly non binding

Crossroads Bar at the lobby is ideal for a relaxing drink or a less formal get-together. Relax and unwind with a selection of Asian-inspired cocktails, wines, beers and juices.

Your meetings and events

Our meeting rooms

  • Number of meeting rooms: 5

  • Maximum size: 680 m²

  • Maximum capacity: 500 people

  • Maximum banquet capacity: 60 people

Find out more

Our guest reviews for
Swissôtel Merchant Court

100% genuine reviews from our guests

Find out more

AccorHotels Rating 4.5/5

10,679 reviews

tripadvisor tripadvisor

TripAdvisor Rating 4.5/5

6,383 reviews

TripAdvisor Certificate of Excellence
Certificate of excellence 2019

Great

Customer review rating 4.5/5

Theresa C. Friends - 13/06/2019 AccorHotels certified review

We enjoyed our holiday very much staff very welcome and helpful

Dear Ms. c., Thank you very much for taking the time to participate in our online guest satisfaction survey. It is only with the assistance of our guests that we are able to maintain or even improve our high standards of service. At Swissôtel Merchant Court Singapore, we aim to bring quality to our guests’ lives. I take your positive remarks as a reward for our efforts, but also as a challenge, to keep striving for excellence. I am delighted to learn that you had a pleasant stay with us and that the facilities and service rendered by our team have met your expectations. My team and I are looking forward, dear Ms. c. to welcoming you again at Swissôtel Merchant Court, Singapore. Best regards, Rainer Tenius General Manager Swissôtel Merchant Court, Singapore 20 Merchant Road | Singapore 058281 Tel: +6… | Fax: +6… ra… | www.swissotel.com/singapore-merchantcourt | www.accor.com

Fantastic Location

Customer review rating 4.5/5

Peter Couples - 13/06/2019 AccorHotels certified review

From the moment we arrived we were made to feel special. The hotel is is in good decorative order, the pool area is a nice clean area and the gym is well equipped. At breakfast there is plenty of choice and caters for a variety of cultures. The location is great, right on Clarke's quay, and the hotel has a lovely kiosk bar where you can sit and relax by the water. The night life in the area is fantastic. I would like to finish the review with the staff, who are all helpful and friendly. A special mention for the very friendly Gobi on the door, who gave us plenty of useful information and cold water to cool us down.

Dear Mr. C., Thank you very much for taking the time to participate in our online guest satisfaction survey. It is only with the assistance of our guests that we are able to maintain or even improve our high standards of service. At Swissôtel Merchant Court Singapore, we aim to bring quality to our guests’ lives. I take your positive remarks as a reward for our efforts, but also as a challenge, to keep striving for excellence. I am delighted to learn that you had a pleasant stay with us and that the facilities and service rendered by our team, especially Gobi have met your expectations. I have happily shared your praise with him. My team and I are looking forward, dear Mr. C. to welcoming you again at Swissôtel Merchant Court, Singapore. Best regards, Rainer Tenius General Manager Swissôtel Merchant Court, Singapore 20 Merchant Road | Singapore 058281 Tel: +6… | Fax: +6… ra… | www.swissotel.com/singapore-merchantcourt | www.accor.com

Short stay but lovely once again

Customer review rating 4.5/5

Ronald B. Couples - 13/06/2019 AccorHotels certified review

As above very satisfactory

Dear Mr. B., Thank you very much for taking the time to participate in our online guest satisfaction survey. It is only with the assistance of our guests that we are able to maintain or even improve our high standards of service. At Swissôtel Merchant Court Singapore, we aim to bring quality to our guests’ lives. I take your positive remarks as a reward for our efforts, but also as a challenge, to keep striving for excellence. I am delighted to learn that you had a pleasant stay with us and that the facilities and service rendered by our team have met your expectations. My team and I are looking forward, dear Mr. B. to welcoming you again at Swissôtel Merchant Court, Singapore. Best regards, Rainer Tenius General Manager Swissôtel Merchant Court, Singapore 20 Merchant Road | Singapore 058281 Tel: +6… | Fax: +6… ra… | www.swissotel.com/singapore-merchantcourt | www.accor.com

I received a powerful electric shock from a faulty table lamp.

Customer review rating 4.5/5

Silas B. Business - 13/06/2019 AccorHotels certified review

I still have a burn mark on my finger from the experience. The stay was therefore very memorable. The shock was powerful enough to short out all the sockets in the room. I was very shaken and in shock for several hours. The token bottle of red wine offered as an apology was wholly inappropriate. I will not be staying at a Swissotel again.

Racist

Customer review rating 4.5/5

Serene S. Families - 13/06/2019 AccorHotels certified review

The portal at the front didn’t help us to unload our luggage and put onto a trolley till I have to tell him as he wa just staring at the LondonCab we arrived in with my 2 handicap parents and with luggage. Then at the coverage where your girl told me I can go to my room as she help me to upgrade that is nice of her but the other girls at the luggage room didn’t even help me with the luggage transfer when I told her I have to get the luggage up and she told me I need th luggage tag .... I took and carry all the stuffs onto myself while pushing my parents with my brother up the lobby to our room. I am disappointed where even at the door stop no hospitality is being observed. Room was nice but aircon giving us some problem on the setting but is okay. Also a feedback on the cross over to the Clarke quay mall was rather dangerous and unsafe for wheelchair bound. Not handicap friendly hotel in conclusion. We have decided on Marriott Novena Hotel as the best choice.

Clean and comfortable

Customer review rating 4.5/5

Lokman L. Business - 13/06/2019 AccorHotels certified review

1-Clean and comfortable 2-the air-conditioner is noisy, cannot sleep well 3-Cannot find some sport TV program

Dear Ms. L., Thank you very much for taking the time to participate in our online guest satisfaction survey. It is only with the assistance of our guests that we are able to maintain or even improve our high standards of service. At Swissôtel Merchant Court Singapore, we aim to bring quality to our guests’ lives. The more I was concerned to learn that you were dissatisfied with some aspects of your stay. As for your feedback pertaining to the noisy air condition, I have taken this issue up with our Chief Engineer for rectification. Also, I have taken note of your comment on the lack of sports TV program. Thank you for highlighting this to me and I apologize for the disturbance and inconvenience. Please be assured that it is feedback such as yours that enables us to review our processes and standards and to continue in our aim of constantly meeting and exceeding our guests’ expectations. My team and I are looking forward, dear Ms. L. to welcoming you again at Swissôtel Merchant Court, Singapore. Best regards, Rainer Tenius General Manager Swissôtel Merchant Court, Singapore 20 Merchant Road | Singapore 058281 Tel: +6… | Fax: +6… ra… | www.swissotel.com/singapore-merchantcourt | www.accor.com

Clean Hotel and Friendly Staff

Customer review rating 4.5/5

G. A. K. Families - 13/06/2019 AccorHotels certified review

Clean and comfortable hotel, with friendly staff

Dear Mr. G., Thank you very much for taking the time to participate in our online guest satisfaction survey. It is only with the assistance of our guests that we are able to maintain or even improve our high standards of service. At Swissôtel Merchant Court Singapore, we aim to bring quality to our guests’ lives. I take your positive remarks as a reward for our efforts, but also as a challenge, to keep striving for excellence. I am delighted to learn that you had a pleasant stay with us and that the facilities and service rendered by our team have met your expectations. My team and I are looking forward, dear Mr. G. to welcoming you again at Swissôtel Merchant Court, Singapore. Best regards, Rainer Tenius General Manager Swissôtel Merchant Court, Singapore 20 Merchant Road | Singapore 058281 Tel: +6… | Fax: +6… ra… | www.swissotel.com/singapore-merchantcourt | www.accor.com

Ms. C.

Customer review rating 4.5/5

C. C. Families - 13/06/2019 AccorHotels certified review

The experience is nice with free room upgrade due to my membership. The room is comfortable and higher floor have better view. I am happy that the staff is helpful and help out on calling the travel operator for my trip arrangement. I hope to have promotion offer for the breakfast next time, with better offer.

Dear Ms. C., Thank you very much for taking the time to participate in our online guest satisfaction survey. It is only with the assistance of our guests that we are able to maintain or even improve our high standards of service. At Swissôtel Merchant Court Singapore, we aim to bring quality to our guests’ lives. I take your positive remarks as a reward for our efforts, but also as a challenge, to keep striving for excellence. I am delighted to learn that you had a pleasant stay with us and that the facilities and service rendered by our team have met your expectations. My team and I are looking forward, dear Ms. C. to welcoming you again at Swissôtel Merchant Court, Singapore. Best regards, Rainer Tenius General Manager Swissôtel Merchant Court, Singapore 20 Merchant Road | Singapore 058281 Tel: +6… | Fax: +6… ra… | www.swissotel.com/singapore-merchantcourt | www.accor.com
Customer review rating 4.5/5

T. Solo - 12/06/2019 AccorHotels certified review

Frdly front desk

Dear Mr. T., Thank you very much for taking the time to participate in our online guest satisfaction survey. It is only with the assistance of our guests that we are able to maintain or even improve our high standards of service. At Swissôtel Merchant Court Singapore, we aim to bring quality to our guests’ lives. I take your positive remarks as a reward for our efforts, but also as a challenge, to keep striving for excellence. I am delighted to learn that you had a pleasant stay with us and that the facilities and service rendered by our team have met your expectations. My team and I are looking forward, dear Mr. T. to welcoming you again at Swissôtel Merchant Court, Singapore. Best regards, Rainer Tenius General Manager Swissôtel Merchant Court, Singapore 20 Merchant Road | Singapore 058281 Tel: +6… | Fax: +6… ra… | www.swissotel.com/singapore-merchantcourt | www.accor.com

Excellent

Customer review rating 4.5/5

Korgun O. Families - 12/06/2019 AccorHotels certified review

Good service, very polite and helpful staff

Dear Mr. O., Thank you very much for taking the time to participate in our online guest satisfaction survey. It is only with the assistance of our guests that we are able to maintain or even improve our high standards of service. At Swissôtel Merchant Court Singapore, we aim to bring quality to our guests’ lives. I take your positive remarks as a reward for our efforts, but also as a challenge, to keep striving for excellence. I am delighted to learn that you had a pleasant stay with us and that the facilities and service rendered by our team have met your expectations. My team and I are looking forward, dear Mr. O. to welcoming you again at Swissôtel Merchant Court, Singapore. Best regards, Rainer Tenius General Manager Swissôtel Merchant Court, Singapore 20 Merchant Road | Singapore 058281 Tel: +6… | Fax: +6… ra… | www.swissotel.com/singapore-merchantcourt | www.accor.com

We love the location and appreciate the quality of service provided

Customer review rating 4.5/5

Geoff A. Couples - 12/06/2019 AccorHotels certified review

We took up the offer of an executive room which included use of the executive lounge. In particular we were grateful to have the pool available to us after checking out and use of the executive lounge that evening as our onward flight was very late in the evening.

Dear Mr. A., Thank you very much for taking the time to participate in our online guest satisfaction survey. It is only with the assistance of our guests that we are able to maintain or even improve our high standards of service. At Swissôtel Merchant Court Singapore, we aim to bring quality to our guests’ lives. I take your positive remarks as a reward for our efforts, but also as a challenge, to keep striving for excellence. I am delighted to learn that you had a pleasant stay with us and that the facilities and service rendered by our team have met your expectations. My team and I are looking forward, dear Mr. A. to welcoming you again at Swissôtel Merchant Court, Singapore. Best regards, Rainer Tenius General Manager Swissôtel Merchant Court, Singapore 20 Merchant Road | Singapore 058281 Tel: +6… | Fax: +6… ra… | www.swissotel.com/singapore-merchantcourt | www.accor.com

Quite satisfied with every asprect.

Customer review rating 4.5/5

D. Families - 12/06/2019 AccorHotels certified review

Friendly, warm and nothing was too much. From Check-In to the Concierge area with Gobi to the allocated room which was too small. You changed our room upon request to 1206. Your Guest's Area on the 11th floor with Mathias and Gladys was a pleasure to use.

Dear Mr. D., Thank you very much for taking the time to participate in our online guest satisfaction survey. It is only with the assistance of our guests that we are able to maintain or even improve our high standards of service. At Swissôtel Merchant Court Singapore, we aim to bring quality to our guests’ lives. I take your positive remarks as a reward for our efforts, but also as a challenge, to keep striving for excellence. I am delighted to learn that you had a pleasant stay with us and that the facilities and service rendered by our team, especially Gobi, Mathias and Gladys have met your expectations. I have happily shared your praise with them. My team and I are looking forward, dear Mr. D. to welcoming you again at Swissôtel Merchant Court, Singapore. Best regards, Rainer Tenius General Manager Swissôtel Merchant Court, Singapore 20 Merchant Road | Singapore 058281 Tel: +6… | Fax: +6… ra… | www.swissotel.com/singapore-merchantcourt | www.accor.com

Singapore delight

Customer review rating 4.5/5

Mollie Couples - 12/06/2019 AccorHotels certified review

Comfortable hotel with charming staff and great location

Dear Ms. S., Thank you very much for taking the time to participate in our online guest satisfaction survey. It is only with the assistance of our guests that we are able to maintain or even improve our high standards of service. At Swissôtel Merchant Court Singapore, we aim to bring quality to our guests’ lives. I take your positive remarks as a reward for our efforts, but also as a challenge, to keep striving for excellence. I am delighted to learn that you had a pleasant stay with us and that the facilities and service rendered by our team have met your expectations. My team and I are looking forward, dear Ms. S. to welcoming you again at Swissôtel Merchant Court, Singapore. Best regards, Rainer Tenius General Manager Swissôtel Merchant Court, Singapore 20 Merchant Road | Singapore 058281 Tel: +6… | Fax: +6… ra… | www.swissotel.com/singapore-merchantcourt | www.accor.com

I had a wonderful stay and your accommodations helped.

Customer review rating 4.5/5

Karen P. Couples - 11/06/2019 AccorHotels certified review

I had a wonderful stay at your hotel. Your staff was extremely helpful, especially Gobe, who we mentioned on Trip advisor. We enjoyed the accommodations and appreciated the mobile buddy to use around town for local calls. The breakfast was very good. I would recommend your hotel to others.

Dear Ms. P., Thank you very much for taking the time to participate in our online guest satisfaction survey. It is only with the assistance of our guests that we are able to maintain or even improve our high standards of service. At Swissôtel Merchant Court Singapore, we aim to bring quality to our guests’ lives. I take your positive remarks as a reward for our efforts, but also as a challenge, to keep striving for excellence. I am delighted to learn that you had a pleasant stay with us and that the facilities and service rendered by our team, especially Gobi have met your expectations. I have happily shared your praise with him. Thank you for recommending our hotel to your friends and family. My team and I are looking forward, dear Ms. P. to welcoming you again at Swissôtel Merchant Court, Singapore. Best regards, Rainer Tenius General Manager Swissôtel Merchant Court, Singapore 20 Merchant Road | Singapore 058281 Tel: +6… | Fax: +6… ra… | www.swissotel.com/singapore-merchantcourt | www.accor.com
Customer review rating 4.5/5

Anonymous Business - 10/06/2019 AccorHotels certified review

satisfied

Dear Mr. O., Thank you very much for taking the time to participate in our online guest satisfaction survey. It is only with the assistance of our guests that we are able to maintain or even improve our high standards of service. At Swissôtel Merchant Court Singapore, we aim to bring quality to our guests’ lives. I take your positive remarks as a reward for our efforts, but also as a challenge, to keep striving for excellence. I am delighted to learn that you had a pleasant stay with us and that the facilities and service rendered by our team have met your expectations. My team and I are looking forward, dear Mr. O. to welcoming you again at Swissôtel Merchant Court, Singapore. Best regards, Rainer Tenius General Manager Swissôtel Merchant Court, Singapore 20 Merchant Road | Singapore 058281 Tel: +6… | Fax: +6… ra… | www.swissotel.com/singapore-merchantcourt | www.accor.com

Fantastic hotel in superb location

Customer review rating 4.5/5

Carolyn B. Couples - 10/06/2019 AccorHotels certified review

We were delighted to find that the management had noted that we were on our honeymoon. They provided an upgraded room and little touches like chocolates, flower petals and towel sculptures. The location of the hotel could not have been better - right on Clarke Quay and a few steps from the MRT. The pool area was lovely and every member of staff we encountered could not do enough for us. When we return to Singapore we will not consider any other hotel - this one was perfect!

Dear Mr. B., Thank you very much for taking the time to participate in our online guest satisfaction survey. It is only with the assistance of our guests that we are able to maintain or even improve our high standards of service. At Swissôtel Merchant Court Singapore, we aim to bring quality to our guests’ lives. I take your positive remarks as a reward for our efforts, but also as a challenge, to keep striving for excellence. I am delighted to learn that you had a pleasant stay with us and that the facilities and service rendered by our team have met your expectations. My team and I are looking forward, dear Mr. B. to welcoming you again at Swissôtel Merchant Court, Singapore. Best regards, Rainer Tenius General Manager Swissôtel Merchant Court, Singapore 20 Merchant Road | Singapore 058281 Tel: +6… | Fax: +6… ra… | www.swissotel.com/singapore-merchantcourt | www.accor.com

Great stay

Customer review rating 4.5/5

Curtis Business - 10/06/2019 AccorHotels certified review

great stay. Only issue is that for breakfast the 2 bins with sausage and ham/potatoes don't work and food is cool

Dear Mr. B., Thank you very much for taking the time to participate in our online guest satisfaction survey. It is only with the assistance of our guests that we are able to maintain or even improve our high standards of service. At Swissôtel Merchant Court Singapore, we aim to bring quality to our guests’ lives. I take your positive remarks as a reward for our efforts, but also as a challenge, to keep striving for excellence. I have taken note of your comment on the cold sausage, ham and potatoes during breakfast with our Executive Chef. Thank you. I am delighted to learn that otherwise you had a pleasant stay with us and that the facilities and service rendered by our team have met your expectations. My team and I are looking forward, dear Mr. B. to welcoming you again at Swissôtel Merchant Court, Singapore. Best regards, Rainer Tenius General Manager Swissôtel Merchant Court, Singapore 20 Merchant Road | Singapore 058281 Tel: +6… | Fax: +6… ra… | www.swissotel.com/singapore-merchantcourt | www.accor.com

Nice hotel, great location

Customer review rating 4.5/5

Hanny Families - 10/06/2019 AccorHotels certified review

It's my first time staying at Swissotel Merchant Court. The staff are so friendly and the hotel is very clean. It's just a few steps from Clarke Quay Central and Clarke Quay Riverside. It takes only a few minutes walking to Chinatown. The only weakness is the room size, it's a little bit small. But overall it's a pleasant to stay at Swissotel Merchant Court during my holiday at Singapore.

Dear Ms. L., Thank you very much for taking the time to participate in our online guest satisfaction survey. It is only with the assistance of our guests that we are able to maintain or even improve our high standards of service. At Swissôtel Merchant Court Singapore, we aim to bring quality to our guests’ lives. I take your positive remarks as a reward for our efforts, but also as a challenge, to keep striving for excellence. As for your feedback pertaining to the room size, it is due to the architecture of the building that the room sizes vary slightly depending on the location within the hotel. Thank you for your understanding. I am delighted to learn that otherwise you had a pleasant stay with us and that the facilities and service rendered by our team have met your expectations. My team and I are looking forward, dear Ms. L. to welcoming you again at Swissôtel Merchant Court, Singapore. Best regards, Rainer Tenius General Manager Swissôtel Merchant Court, Singapore 20 Merchant Road | Singapore 058281 Tel: +6… | Fax: +6… ra… | www.swissotel.com/singapore-merchantcourt | www.accor.com

Good experience

Customer review rating 4.5/5

G. B. Families - 10/06/2019 AccorHotels certified review

Amazing Location, Great Staff... Room condition is satisfied me. If water pressure is good, it's better experience.

Dear Mr. G., Thank you very much for taking the time to participate in our online guest satisfaction survey. It is only with the assistance of our guests that we are able to maintain or even improve our high standards of service. At Swissôtel Merchant Court Singapore, we aim to bring quality to our guests’ lives. I take your positive remarks as a reward for our efforts, but also as a challenge, to keep striving for excellence. I have taken note of your comment on the water pressure with our Chief Engineer for rectification. Thank you. I am delighted to learn that otherwise you had a pleasant stay with us and that the facilities and service rendered by our team have met your expectations. My team and I are looking forward, dear Mr. G. to welcoming you again at Swissôtel Merchant Court, Singapore. Best regards, Rainer Tenius General Manager Swissôtel Merchant Court, Singapore 20 Merchant Road | Singapore 058281 Tel: +6… | Fax: +6… ra… | www.swissotel.com/singapore-merchantcourt | www.accor.com

Great staff lovely seevice

Customer review rating 4.5/5

Anonymous Business - 10/06/2019 AccorHotels certified review

The room upgrade was very nice thank you

Dear Ms. K., Thank you very much for taking the time to participate in our online guest satisfaction survey. It is only with the assistance of our guests that we are able to maintain or even improve our high standards of service. At Swissôtel Merchant Court Singapore, we aim to bring quality to our guests’ lives. I take your positive remarks as a reward for our efforts, but also as a challenge, to keep striving for excellence. I am delighted to learn that you had a pleasant stay with us and that the facilities and service rendered by our team have met your expectations. My team and I are looking forward, dear Ms. K. to welcoming you again at Swissôtel Merchant Court, Singapore. Best regards, Rainer Tenius General Manager Swissôtel Merchant Court, Singapore 20 Merchant Road | Singapore 058281 Tel: +6… | Fax: +6… ra… | www.swissotel.com/singapore-merchantcourt | www.accor.com
Our most recent 20 reviews

In partnership with TripAdvisor

Our other hotels nearby

All our hotels in singapore