Swissôtel Merchant Court 4 stars

TripAdvisor rating 4.5/5 6,376 reviews
Swissôtel Merchant Court
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Hotel extras

  • Ideally Located by Clarke Quay & close to Major Places of interest : Orchard Road, Chinatown

  • Resort-style Pool with Water Slides and an Outdoor Jacuzzi

  • Award-winning Restaurant serving Peranakan and International Cuisine & 24 Hour In-Room Dining

  • Award-winning Luxury Swiss Spa, Pürovel

  • Covered Parking free of charge

This hotel participates to Planet 21 and is acting in favour of Positive Hospitality.

Services in the hotel and nearby

Check-in from 15h00

Check out up to 12h00

Paying

Services and practical information
  • WIFI/Internet Access
  • Parking
  • Accessibility for people with reduced mobility
  • 100% non-smoking hotel
  • Air conditioned
  • Languages spoken at the hotel
Leisure and activities
  • Swimming pool
  • Fitness Facilities 24h/24
  • Well-being
Catering
  • 2 restaurant(s)
  • 1 bar(s)
  • Room service
Business services
  • 5 meeting room(s)
  • Conventions hotel

Hotel location

Swissôtel Merchant Court

20 Merchant Road
058281
singapore
singapore

Tel: +6563372288

Fax: (+65)63340606

Contact email

Check-in from 15h00

Check out up to 12h00

  • THE CENTRAL :   2,12,33,51,54,61 The Central

  • CLARKE QUAY :   North East (NE5) Clarke Quay

  • By plane

    SINGAPORE CHANGI INTL APT  At 22km / 13.67 miles

GPS :1.2883, 103.8458

Currently, close to our hotel

Singapore Philatelic Museum

From 01/01/2018 to 31/12/2019

At 608 m

Law of the Land, exhibition

From 19/10/2016 to 18/10/2021

At 623 m

Peranakan Museum, visit

From 01/01/2018 to 31/12/2019

At 757 m

National Museum of Singapore, visit

From 01/01/2018 to 31/12/2019

At 964 m

Singapore Art Museum, visit

From 01/01/2018 to 31/12/2019

At 1.2 km

Raffles Hotel, visit

From 01/01/2018 to 31/12/2019

At 1.2 km

Formula 1 2019 "Singapore Airlines" Singapore Grand Prix

From 22/09/2019 to 22/09/2019

At 1.5 km

Orchard Road, visit

From 01/01/2018 to 31/12/2019

At 1.8 km

Singapore Flyer, visit

From 01/01/2018 to 31/12/2019

At 1.9 km

East Coast Park, walk

From 01/01/2018 to 31/12/2019

At 11 km

Our accommodations

The hotels 476 contemporary non-smoking guest rooms and suites offer free Wi-Fi and luxury accommodation to both leisure and business travelers.

Premier king

  • Max. number of persons: ‌3
  • Area: From 30
  • Views: River side, City side, Pool side *

* Subject to availability

  • Wireless internet in your room
  • Bathrobe
  • Slippers
  • Coffee/tea making facilities
  • Phone(...)

Premier Twin

  • Max. number of persons: ‌3
  • Area: From 30
  • Views: Pool side, River side, City side *

* Subject to availability

  • Wireless internet in your room
  • Bathrobe
  • Slippers
  • Coffee/tea making facilities
  • Mini Bar(...)

Swiss Advantage Room King

  • Max. number of persons: ‌3
  • Area: From 30
  • Views: River side, City side, Pool side *

* Subject to availability

  • Wireless internet in your room
  • Bathrobe
  • Slippers
  • Coffee/tea making facilities
  • Mini Bar(...)

Swiss Advantage Room Twin

  • Max. number of persons: ‌3
  • Area: From 30
  • Views: Pool side, River side, City side *

* Subject to availability

  • Wireless internet in your room
  • Bathrobe
  • Slippers
  • Coffee/tea making facilities
  • Mini Bar(...)

Swiss Executive Room King

  • Max. number of persons: ‌3
  • Area: From 30
  • Views: River side, City side, Pool side *

* Subject to availability

  • Wireless internet in your room
  • Bathrobe
  • Slippers
  • Coffee/tea making facilities
  • Mini Bar(...)

Swiss Executive Room Twin

  • Max. number of persons: ‌3
  • Area: From 32
  • Views: Pool side, River side, City side *

* Subject to availability

  • Wireless internet in your room
  • Bathrobe
  • Slippers
  • Coffee/tea making facilities
  • Mini Bar(...)

Swiss Select Clarke Quay

  • Max. number of persons: ‌3
  • Area: From 42
  • Views: River side *

* Subject to availability

  • Wireless internet in your room
  • Coffee/tea making facilities
  • Mini Bar(...)

Premier Double

  • Max. number of persons: ‌3
  • Area: From 30
  • Views: River side, City side, Pool side *

* Subject to availability

  • Wireless internet in your room
  • Coffee/tea making facilities
  • Mini Bar(...)

Premier King with Balcony

  • Max. number of persons: ‌3
  • Area: From 30
  • Views: Pool side, River side, City side *

* Subject to availability

  • Wireless internet in your room
  • Coffee/tea making facilities
  • Mini Bar(...)

Premier Double with Balcony

  • Max. number of persons: ‌3
  • Area: From 30
  • Views: Pool side, River side, City side *

* Subject to availability

  • Wireless internet in your room
  • Coffee/tea making facilities
  • Mini Bar(...)

Swiss Advantage Room King Plus

  • Max. number of persons: ‌3
  • Area: From 38
  • Views: River side, City side, Pool side *

* Subject to availability

  • Wireless internet in your room
  • Coffee/tea making facilities
  • Mini Bar(...)

Swiss Executive Room King Plus

  • Max. number of persons: ‌3
  • Area: From 30
  • Views: Pool side, River side, City side *

* Subject to availability

  • Wireless internet in your room
  • Coffee/tea making facilities
  • Mini Bar(...)

Swiss Select Studio

  • Max. number of persons: ‌3
  • Area: From 43
  • Views: River side *

* Subject to availability

  • Wireless internet in your room
  • Coffee/tea making facilities
  • Mini Bar(...)

Executive Suite

  • Max. number of persons: ‌3
  • Area: From 113
  • Views: River side, City side, Pool side *

* Subject to availability

  • Wireless internet in your room
  • Coffee/tea making facilities
  • Mini Bar(...)

Our restaurants and bars

BLUE POTATO

Type of cuisine: Thematic cuisine

The Blue Potato restaurant has a Western a la Carte menu with a selection of fine wines and beverages. It features an open grill kitchen by the pool deck providing an outdoor setting with a picturesque view of Clarke Quay and the Singapore River.

Lunch

12:00 - 15:00

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Dinner

18:30 - 22:00

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

ELLENBOROUGH MARKET CAFE

Type of cuisine: International

Delight in Peranakan favourites, local delights and international cuisine at Ellenborough Market Café in the restaurant or outdoors along the banks of the historic Singapore River.

Lunch

12:00 - 14:30

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Dinner

18:30 - 22:00

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

CROSSROADS BAR

Photo non contractuelle / Strictly non binding

Crossroads Bar at the lobby is ideal for a relaxing drink or a less formal get-together. Relax and unwind with a selection of Asian-inspired cocktails, wines, beers and juices.

Your meetings and events

Our meeting rooms

  • Number of meeting rooms: 5

  • Maximum size: 680 m²

  • Maximum capacity: 500 people

  • Maximum banquet capacity: 60 people

Find out more

Our guest reviews for
Swissôtel Merchant Court

100% genuine reviews from our guests

Find out more

AccorHotels Rating 4.5/5

10,656 reviews

tripadvisor tripadvisor

TripAdvisor Rating 4.5/5

6,376 reviews

TripAdvisor Certificate of Excellence
Certificate of excellence 2019

I had a wonderful stay and your accommodations helped.

Customer review rating 4.5/5

Karen P. Couples - 11/06/2019 AccorHotels certified review

I had a wonderful stay at your hotel. Your staff was extremely helpful, especially Gobe, who we mentioned on Trip advisor. We enjoyed the accommodations and appreciated the mobile buddy to use around town for local calls. The breakfast was very good. I would recommend your hotel to others.

Dear Ms. P., Thank you very much for taking the time to participate in our online guest satisfaction survey. It is only with the assistance of our guests that we are able to maintain or even improve our high standards of service. At Swissôtel Merchant Court Singapore, we aim to bring quality to our guests’ lives. I take your positive remarks as a reward for our efforts, but also as a challenge, to keep striving for excellence. I am delighted to learn that you had a pleasant stay with us and that the facilities and service rendered by our team, especially Gobi have met your expectations. I have happily shared your praise with him. Thank you for recommending our hotel to your friends and family. My team and I are looking forward, dear Ms. P. to welcoming you again at Swissôtel Merchant Court, Singapore. Best regards, Rainer Tenius General Manager Swissôtel Merchant Court, Singapore 20 Merchant Road | Singapore 058281 Tel: +6… | Fax: +6… ra… | www.swissotel.com/singapore-merchantcourt | www.accor.com
Customer review rating 4.5/5

Anonymous Business - 10/06/2019 AccorHotels certified review

satisfied

Dear Mr. O., Thank you very much for taking the time to participate in our online guest satisfaction survey. It is only with the assistance of our guests that we are able to maintain or even improve our high standards of service. At Swissôtel Merchant Court Singapore, we aim to bring quality to our guests’ lives. I take your positive remarks as a reward for our efforts, but also as a challenge, to keep striving for excellence. I am delighted to learn that you had a pleasant stay with us and that the facilities and service rendered by our team have met your expectations. My team and I are looking forward, dear Mr. O. to welcoming you again at Swissôtel Merchant Court, Singapore. Best regards, Rainer Tenius General Manager Swissôtel Merchant Court, Singapore 20 Merchant Road | Singapore 058281 Tel: +6… | Fax: +6… ra… | www.swissotel.com/singapore-merchantcourt | www.accor.com

Fantastic hotel in superb location

Customer review rating 4.5/5

Carolyn B. Couples - 10/06/2019 AccorHotels certified review

We were delighted to find that the management had noted that we were on our honeymoon. They provided an upgraded room and little touches like chocolates, flower petals and towel sculptures. The location of the hotel could not have been better - right on Clarke Quay and a few steps from the MRT. The pool area was lovely and every member of staff we encountered could not do enough for us. When we return to Singapore we will not consider any other hotel - this one was perfect!

Dear Mr. B., Thank you very much for taking the time to participate in our online guest satisfaction survey. It is only with the assistance of our guests that we are able to maintain or even improve our high standards of service. At Swissôtel Merchant Court Singapore, we aim to bring quality to our guests’ lives. I take your positive remarks as a reward for our efforts, but also as a challenge, to keep striving for excellence. I am delighted to learn that you had a pleasant stay with us and that the facilities and service rendered by our team have met your expectations. My team and I are looking forward, dear Mr. B. to welcoming you again at Swissôtel Merchant Court, Singapore. Best regards, Rainer Tenius General Manager Swissôtel Merchant Court, Singapore 20 Merchant Road | Singapore 058281 Tel: +6… | Fax: +6… ra… | www.swissotel.com/singapore-merchantcourt | www.accor.com

Great stay

Customer review rating 4.5/5

Curtis Business - 10/06/2019 AccorHotels certified review

great stay. Only issue is that for breakfast the 2 bins with sausage and ham/potatoes don't work and food is cool

Dear Mr. B., Thank you very much for taking the time to participate in our online guest satisfaction survey. It is only with the assistance of our guests that we are able to maintain or even improve our high standards of service. At Swissôtel Merchant Court Singapore, we aim to bring quality to our guests’ lives. I take your positive remarks as a reward for our efforts, but also as a challenge, to keep striving for excellence. I have taken note of your comment on the cold sausage, ham and potatoes during breakfast with our Executive Chef. Thank you. I am delighted to learn that otherwise you had a pleasant stay with us and that the facilities and service rendered by our team have met your expectations. My team and I are looking forward, dear Mr. B. to welcoming you again at Swissôtel Merchant Court, Singapore. Best regards, Rainer Tenius General Manager Swissôtel Merchant Court, Singapore 20 Merchant Road | Singapore 058281 Tel: +6… | Fax: +6… ra… | www.swissotel.com/singapore-merchantcourt | www.accor.com

Nice hotel, great location

Customer review rating 4.5/5

Hanny Families - 10/06/2019 AccorHotels certified review

It's my first time staying at Swissotel Merchant Court. The staff are so friendly and the hotel is very clean. It's just a few steps from Clarke Quay Central and Clarke Quay Riverside. It takes only a few minutes walking to Chinatown. The only weakness is the room size, it's a little bit small. But overall it's a pleasant to stay at Swissotel Merchant Court during my holiday at Singapore.

Dear Ms. L., Thank you very much for taking the time to participate in our online guest satisfaction survey. It is only with the assistance of our guests that we are able to maintain or even improve our high standards of service. At Swissôtel Merchant Court Singapore, we aim to bring quality to our guests’ lives. I take your positive remarks as a reward for our efforts, but also as a challenge, to keep striving for excellence. As for your feedback pertaining to the room size, it is due to the architecture of the building that the room sizes vary slightly depending on the location within the hotel. Thank you for your understanding. I am delighted to learn that otherwise you had a pleasant stay with us and that the facilities and service rendered by our team have met your expectations. My team and I are looking forward, dear Ms. L. to welcoming you again at Swissôtel Merchant Court, Singapore. Best regards, Rainer Tenius General Manager Swissôtel Merchant Court, Singapore 20 Merchant Road | Singapore 058281 Tel: +6… | Fax: +6… ra… | www.swissotel.com/singapore-merchantcourt | www.accor.com

Good experience

Customer review rating 4.5/5

G. B. Families - 10/06/2019 AccorHotels certified review

Amazing Location, Great Staff... Room condition is satisfied me. If water pressure is good, it's better experience.

Dear Mr. G., Thank you very much for taking the time to participate in our online guest satisfaction survey. It is only with the assistance of our guests that we are able to maintain or even improve our high standards of service. At Swissôtel Merchant Court Singapore, we aim to bring quality to our guests’ lives. I take your positive remarks as a reward for our efforts, but also as a challenge, to keep striving for excellence. I have taken note of your comment on the water pressure with our Chief Engineer for rectification. Thank you. I am delighted to learn that otherwise you had a pleasant stay with us and that the facilities and service rendered by our team have met your expectations. My team and I are looking forward, dear Mr. G. to welcoming you again at Swissôtel Merchant Court, Singapore. Best regards, Rainer Tenius General Manager Swissôtel Merchant Court, Singapore 20 Merchant Road | Singapore 058281 Tel: +6… | Fax: +6… ra… | www.swissotel.com/singapore-merchantcourt | www.accor.com

Great staff lovely seevice

Customer review rating 4.5/5

Anonymous Business - 10/06/2019 AccorHotels certified review

The room upgrade was very nice thank you

Dear Ms. K., Thank you very much for taking the time to participate in our online guest satisfaction survey. It is only with the assistance of our guests that we are able to maintain or even improve our high standards of service. At Swissôtel Merchant Court Singapore, we aim to bring quality to our guests’ lives. I take your positive remarks as a reward for our efforts, but also as a challenge, to keep striving for excellence. I am delighted to learn that you had a pleasant stay with us and that the facilities and service rendered by our team have met your expectations. My team and I are looking forward, dear Ms. K. to welcoming you again at Swissôtel Merchant Court, Singapore. Best regards, Rainer Tenius General Manager Swissôtel Merchant Court, Singapore 20 Merchant Road | Singapore 058281 Tel: +6… | Fax: +6… ra… | www.swissotel.com/singapore-merchantcourt | www.accor.com

Great place for experiencing Singapore

Customer review rating 4.5/5

Michael T. Couples - 10/06/2019 AccorHotels certified review

Relaxing and enjoyable. Loved the staff they all provided us with great service and made our stay

Dear Mr. T. Thank you very much for taking the time to participate in our online guest satisfaction survey. It is only with the assistance of our guests that we are able to maintain or even improve our high standards of service. At Swissôtel Merchant Court Singapore, we aim to bring quality to our guests’ lives. I take your positive remarks as a reward for our efforts, but also as a challenge, to keep striving for excellence. I have taken note of your preference for a separate shower (a room with a walk-in shower) for your future stays. Thank you. I am delighted to learn that otherwise you had a pleasant stay with us and that the facilities and service rendered by our team have met your expectations. My team and I are looking forward, dear Mr. T. to welcoming you again at Swissôtel Merchant Court, Singapore. Best regards, Rainer Tenius General Manager Swissôtel Merchant Court, Singapore 20 Merchant Road | Singapore 058281 Tel: +6… | Fax: +6… ra… | www.swissotel.com/singapore-merchantcourt | www.accor.com

Returning home

Customer review rating 4.5/5

Mark K. Business - 09/06/2019 AccorHotels certified review

Staying at this hotel is rewarding The staff are friendly and remember you , they are very efficient and the place runs like clockwork

Dear Mr. K., Thank you very much for taking the time to participate in our online guest satisfaction survey. It is only with the assistance of our guests that we are able to maintain or even improve our high standards of service. At Swissôtel Merchant Court Singapore, we aim to bring quality to our guests’ lives. I take your positive remarks as a reward for our efforts, but also as a challenge, to keep striving for excellence. I am delighted to learn that you had a pleasant stay with us and that the facilities and service rendered by our team have met your expectations. My team and I are looking forward, dear Mr. K. to welcoming you again at Swissôtel Merchant Court, Singapore. Best regards, Rainer Tenius General Manager Swissôtel Merchant Court, Singapore 20 Merchant Road | Singapore 058281 Tel: +6… | Fax: +6… ra… | www.swissotel.com/singapore-merchantcourt | www.accor.com

Great

Customer review rating 4.5/5

Andrew S. Families - 09/06/2019 AccorHotels certified review

Staffs are attentive and concern about customer needs

Dear Mr. S., Thank you very much for taking the time to participate in our online guest satisfaction survey. It is only with the assistance of our guests that we are able to maintain or even improve our high standards of service. At Swissôtel Merchant Court Singapore, we aim to bring quality to our guests’ lives. I take your positive remarks as a reward for our efforts, but also as a challenge, to keep striving for excellence. I am delighted to learn that you had a pleasant stay with us and that the facilities and service rendered by our team have met your expectations. My team and I are looking forward, dear Mr. S. to welcoming you again at Swissôtel Merchant Court, Singapore. Best regards, Rainer Tenius General Manager Swissôtel Merchant Court, Singapore 20 Merchant Road | Singapore 058281 Tel: +6… | Fax: +6… ra… | www.swissotel.com/singapore-merchantcourt | www.accor.com

Nice break

Customer review rating 4.5/5

Anette Solo - 08/06/2019 AccorHotels certified review

Very helpful and friendly staff. Really liked the wellness walk

Dear Ms. N., Thank you very much for taking the time to participate in our online guest satisfaction survey. It is only with the assistance of our guests that we are able to maintain or even improve our high standards of service. At Swissôtel Merchant Court Singapore, we aim to bring quality to our guests’ lives. I take your positive remarks as a reward for our efforts, but also as a challenge, to keep striving for excellence. I am delighted to learn that you had a pleasant stay with us and that the facilities and service rendered by our team have met your expectations and that you enjoyed the wellness walk. My team and I are looking forward, dear Ms. N. to welcoming you again at Swissôtel Merchant Court, Singapore. Best regards, Rainer Tenius General Manager Swissôtel Merchant Court, Singapore 20 Merchant Road | Singapore 058281 Tel: +6… | Fax: +6… ra… | www.swissotel.com/singapore-merchantcourt | www.accor.com

Worst Experience

Customer review rating 4.5/5

Anonymous Families - 07/06/2019 AccorHotels certified review

The concierge was reckless enough to left one of my bags in the trunk of taxi, and that bag had my passport!! The check-in staff wasn’t helpful. It seemed like she wasn’t trained how to treat customers when they were in a serious situation like passport lost. I spent a lot of time and money trying to get the bag back (luckily, with all the help from my previous hotel, I finally got it back). Moreover, the room itself was small and had no view at all. Don’t understand how the hotel designed to have a room in blind-spot corner like that. The location of the hotel was good, only if you really want to stay in Clarke Quay area. However, next time I would not stay in this area coz it’s only have restaurants. I had better stay in Orchard area.

Dear Ms. K., Thank you very much for taking the time to participate in our online guest satisfaction survey. It is only with the assistance of our guests that we are able to maintain or even improve our high standards of service. At Swissôtel Merchant Court Singapore, we aim to bring quality to our guests’ lives. The more I was concerned to learn that you were dissatisfied with some aspects of your stay. As for your feedback pertaining to one of your bags together with your passport were left in a taxi. Upon your arrival our bellman had unloaded your two luggage, three shoulder bags and a stroller. Upon check-in, my colleague did not realize that the passport and bag were both left in the taxi, as she had understood that only a passport was left at your previous hotel. Her concern, as a result, was to contact your prior hotel immediately to retrieve the document. I regret the misunderstanding and sincerely apologize for the incident. Regarding the room allocation, I have taken note in your guest profile to assign a room with a better view for your future stays. Thank you for highlighting this to me and I apologize for the disappointment and inconvenience. Please be assured that it is feedback such as yours that enables us to review our processes and standards and to continue in our aim of constantly meeting and exceeding our guests’ expectations. My team and I are looking forward, dear Ms. K. to welcoming you again at Swissôtel Merchant Court, Singapore. Best regards, Rainer Tenius General Manager Swissôtel Merchant Court, Singapore 20 Merchant Road | Singapore 058281 Tel: +6… | Fax: +6… ra… | www.swissotel.com/singapore-merchantcourt | www.accor.com

Great location, large clean and comfortable rooms, good service. A great value.

Customer review rating 4.5/5

Alfred Solo - 07/06/2019 AccorHotels certified review

Excellent experience

Dear Mr. M., Thank you very much for taking the time to participate in our online guest satisfaction survey. It is only with the assistance of our guests that we are able to maintain or even improve our high standards of service. At Swissôtel Merchant Court Singapore, we aim to bring quality to our guests’ lives. I take your positive remarks as a reward for our efforts, but also as a challenge, to keep striving for excellence. I am delighted to learn that you had a pleasant stay with us and that the facilities and service rendered by our team have met your expectations. My team and I are looking forward, dear Mr. M. to welcoming you again at Swissôtel Merchant Court, Singapore. Best regards, Rainer Tenius General Manager Swissôtel Merchant Court, Singapore 20 Merchant Road | Singapore 058281 Tel: +6… | Fax: +6… ra… | www.swissotel.com/singapore-merchantcourt | www.accor.com

Wonderful room!

Customer review rating 4.5/5

Wirote.w Solo - 07/06/2019 AccorHotels certified review

The room is so clean and huger than i thought.

Dear Mr. W., Thank you very much for taking the time to participate in our online guest satisfaction survey. It is only with the assistance of our guests that we are able to maintain or even improve our high standards of service. At Swissôtel Merchant Court Singapore, we aim to bring quality to our guests’ lives. I take your positive remarks as a reward for our efforts, but also as a challenge, to keep striving for excellence. I am delighted to learn that you had a pleasant stay with us and that the facilities and service rendered by our team have met your expectations. My team and I are looking forward, dear Mr. W. to welcoming you again at Swissôtel Merchant Court, Singapore. Best regards, Rainer Tenius General Manager Swissôtel Merchant Court, Singapore 20 Merchant Road | Singapore 058281 Tel: +6… | Fax: +6… ra… | www.swissotel.com/singapore-merchantcourt | www.accor.com

Mr.

Customer review rating 4.5/5

N. H. H. Business - 07/06/2019 AccorHotels certified review

Very good

Dear Mr. N., Thank you very much for taking the time to participate in our online guest satisfaction survey. It is only with the assistance of our guests that we are able to maintain or even improve our high standards of service. At Swissôtel Merchant Court Singapore, we aim to bring quality to our guests’ lives. I take your positive remarks as a reward for our efforts, but also as a challenge, to keep striving for excellence. I am delighted to learn that you had a pleasant stay with us and that the facilities and service rendered by our team have met your expectations. My team and I are looking forward, dear Mr. N. to welcoming you again at Swissôtel Merchant Court, Singapore. Best regards, Rainer Tenius General Manager Swissôtel Merchant Court, Singapore 20 Merchant Road | Singapore 058281 Tel: +6… | Fax: +6… ra… | www.swissotel.com/singapore-merchantcourt | www.accor.com

Weekend Staycation

Customer review rating 4.5/5

Joan Friends - 07/06/2019 AccorHotels certified review

It was great. My friends enjoyed the stay as well. However, we were a little confused on which floor to go to reach the pool area as it was not clearly explained. While booking the hotel, I had written a few queries as I had planned for a surprise birthday celebration for my friend during the stay. The check in staff attempted to answer the question during the check in, nearly spoiling the surprise. He could have provided the answer in a written form. Also, it was a bit weird to receive a card in the room that starts that stated "Welcome to Singapore", given that I am a Singaporean as stated in my account details.

Dear Ms. N., Thank you very much for taking the time to participate in our online guest satisfaction survey. It is only with the assistance of our guests that we are able to maintain or even improve our high standards of service. At Swissôtel Merchant Court Singapore, we aim to bring quality to our guests’ lives. The more I was concerned to learn that you were dissatisfied with some aspects of your stay. As for your feedback pertaining to the pool access, I am very sorry that my front desk colleague did not explain clearly. Concerning the birthday surprise, this should have been done discreetly. I fully agree with you on the statement written on the welcome card. Thank you for highlighting this to me and I apologize for the inconvenience. Please be assured that it is feedback such as yours that enables us to review our processes and standards and to continue in our aim of constantly meeting and exceeding our guests’ expectations. My team and I are looking forward, dear Ms. N. to welcoming you again at Swissôtel Merchant Court, Singapore. Best regards, Rainer Tenius General Manager Swissôtel Merchant Court, Singapore 20 Merchant Road | Singapore 058281 Tel: +6… | Fax: +6… ra… | www.swissotel.com/singapore-merchantcourt | www.accor.com

Mr.

Customer review rating 4.5/5

John T. Solo - 06/06/2019 AccorHotels certified review

Very happy would like to stay there again. Very convenient to Chinatown.

Dear Mr. T., Thank you very much for taking the time to participate in our online guest satisfaction survey. It is only with the assistance of our guests that we are able to maintain or even improve our high standards of service. At Swissôtel Merchant Court Singapore, we aim to bring quality to our guests’ lives. I take your positive remarks as a reward for our efforts, but also as a challenge, to keep striving for excellence. I am delighted to learn that you had a pleasant stay with us and that the facilities and service rendered by our team have met your expectations. My team and I are looking forward, dear Mr. T. to welcoming you again at Swissôtel Merchant Court, Singapore. Best regards, Rainer Tenius General Manager Swissôtel Merchant Court, Singapore 20 Merchant Road | Singapore 058281 Tel: +6… | Fax: +6… ra… | www.swissotel.com/singapore-merchantcourt | www.accor.com

Lovely hotel, great location, excellent service.

Customer review rating 4.5/5

Neil Friends - 06/06/2019 AccorHotels certified review

Thoroughly enjoyed our stay. Nice Spacious room. We found all staff to be friendly, professional and ready to help.

Dear Mr. J., Thank you very much for taking the time to participate in our online guest satisfaction survey. It is only with the assistance of our guests that we are able to maintain or even improve our high standards of service. At Swissôtel Merchant Court Singapore, we aim to bring quality to our guests’ lives. I take your positive remarks as a reward for our efforts, but also as a challenge, to keep striving for excellence. I am delighted to learn that you had a pleasant stay with us and that the facilities and service rendered by our team have met your expectations. My team and I are looking forward, dear Mr. J. to welcoming you again at Swissôtel Merchant Court, Singapore. Best regards, Rainer Tenius General Manager Swissôtel Merchant Court, Singapore 20 Merchant Road | Singapore 058281 Tel: +6… | Fax: +6… ra… | www.swissotel.com/singapore-merchantcourt | www.accor.com

Convenient but not nice

Customer review rating 4.5/5

Anthony Business - 06/06/2019 AccorHotels certified review

I would like to say that even it’s an old hotel but well maintained. BUT I don’t like the employees over there, they are discriminating me. You know, when I was waiting at the lobby. The guy passed two bottles of water to the other two Europe couple, AND ignore my existence. And he walked away! Also, the people who worked at the information desk they guy looks not willing to help me. What a hotel. So disappointed and impressed me badly traveling with AccorHotels.

Dear Mr. Z., Thank you very much for taking the time to participate in our online guest satisfaction survey. It is only with the assistance of our guests that we are able to maintain or even improve our high standards of service. At Swissôtel Merchant Court Singapore, we aim to bring quality to our guests’ lives. The more I was concerned to learn that you were dissatisfied with one aspect of your stay. As for your feedback pertaining to the attitude of our colleagues, I am very sorry that you did not feel welcome. This is not acceptable and I have taken this issue up with the relevant department heads for review. Please be assured that all our guests are being treated equally at all times, discrimination does not happen in any of our hotels. Thank you for highlighting this to me and I sincerely apologize for the disappointment and the feeling of being discriminated. Please be assured that it is feedback such as yours that enables us to review our processes and standards and to continue in our aim of constantly meeting and exceeding our guests’ expectations. My team and I are looking forward, dear Mr. Z. to welcoming you again at Swissôtel Merchant Court, Singapore. Best regards, Rainer Tenius General Manager Swissôtel Merchant Court, Singapore 20 Merchant Road | Singapore 058281 Tel: +6… | Fax: +6… ra… | www.swissotel.com/singapore-merchantcourt | www.accor.com

Fantastic

Customer review rating 4.5/5

Kaylene B. Couples - 06/06/2019 AccorHotels certified review

There is no need to improve your services as everything is first class.

Dear Ms. B., Thank you very much for taking the time to participate in our online guest satisfaction survey. It is only with the assistance of our guests that we are able to maintain or even improve our high standards of service. At Swissôtel Merchant Court Singapore, we aim to bring quality to our guests’ lives. I take your positive remarks as a reward for our efforts, but also as a challenge, to keep striving for excellence. I am delighted to learn that you had a pleasant stay with us and that the facilities and service rendered by our team have met your expectations. My team and I are looking forward, dear Ms. B. to welcoming you again at Swissôtel Merchant Court, Singapore. Best regards, Rainer Tenius General Manager Swissôtel Merchant Court, Singapore 20 Merchant Road | Singapore 058281 Tel: +6… | Fax: +6… ra… | www.swissotel.com/singapore-merchantcourt | www.accor.com
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