Swissôtel Merchant Court, Singapore 4 stars

TripAdvisor rating 4.5/5 6,579 reviews
Swissôtel Merchant Court, Singapore
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Hotel extras

  • Ideally Located by Clarke Quay & close to Major Places of interest : Orchard Road, Chinatown

  • Resort-style Pool with Water Slides and an Outdoor Jacuzzi

  • Award-winning Restaurant serving Peranakan and International Cuisine & 24 Hour In-Room Dining

  • Award-winning Luxury Swiss Spa, Pürovel

  • Covered Parking free of charge

This hotel participates to Planet 21 and is acting in favour of Positive Hospitality.

Services in the hotel and nearby

Check-in from 15h00

Check out up to 12h00

Paying

Services and practical information
  • WIFI/Internet Access
  • Parking
  • Accessibility for people with reduced mobility
  • 100% non-smoking hotel
  • Air conditioned
  • Languages spoken at the hotel
Leisure and activities
  • Swimming pool
  • Fitness Facilities 24h/24
  • Well-being
Catering
  • 2 restaurant(s)
  • 1 bar(s)
  • Room service
Business services
  • 5 meeting room(s)
  • Conventions hotel

Hotel location

Swissôtel Merchant Court, Singapore

20 Merchant Road
058281
singapore
singapore

Tel: +6563372288

Fax: (+65)63340606

Contact email

Check-in from 15h00

Check out up to 12h00

  • THE CENTRAL :   2,12,33,51,54,61 The Central

  • CLARKE QUAY :   North East (NE5) Clarke Quay

  • By plane

    SINGAPORE CHANGI INTL APT  At 22km / 13.67 miles

GPS :1.2883, 103.8458

Our accommodations

The hotels 476 contemporary non-smoking guest rooms and suites offer free Wi-Fi and luxury accommodation to both leisure and business travelers.

Premier king

  • Max. number of persons: 3
  • Area: From 30
  • Mini Bar

Premier Twin

  • Max. number of persons: 3
  • Area: From 30
  • Mini Bar

Swiss Advantage Room King

  • Max. number of persons: 3
  • Area: From 30
  • Mini Bar

Swiss Advantage Room Twin

  • Max. number of persons: 3
  • Area: From 30
  • Mini Bar

Swiss Executive Room King

  • Max. number of persons: 3
  • Area: From 30
  • Mini Bar

Swiss Executive Room Twin

  • Max. number of persons: 3
  • Area: From 32
  • Mini Bar

Swiss Select Clarke Quay

  • Max. number of persons: 3
  • Area: From 42
  • Mini Bar

Premier Double

  • Max. number of persons: 3
  • Area: From 30
  • Mini Bar

Premier King with Balcony

  • Max. number of persons: 3
  • Area: From 30
  • Mini Bar

Premier Double with Balcony

  • Max. number of persons: 3
  • Area: From 30
  • Mini Bar

Swiss Advantage Room King Plus

  • Max. number of persons: 3
  • Area: From 38
  • Mini Bar

Swiss Executive Room King Plus

  • Max. number of persons: 3
  • Area: From 30
  • Mini Bar

Swiss Select Studio

  • Max. number of persons: 3
  • Area: From 43
  • Mini Bar

Executive Suite

  • Max. number of persons: 3
  • Area: From 113
  • Mini Bar

Our restaurants and bars

BLUE POTATO

Type of cuisine: Thematic cuisine

The Blue Potato restaurant has a Western a la Carte menu with a selection of fine wines and beverages. It features an open grill kitchen by the pool deck providing an outdoor setting with a picturesque view of Clarke Quay and the Singapore River.

Lunch

12:00 - 15:00

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Dinner

18:30 - 22:00

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

ELLENBOROUGH MARKET CAFE

Type of cuisine: International

Delight in Peranakan favourites, local delights and international cuisine at Ellenborough Market Café in the restaurant or outdoors along the banks of the historic Singapore River.

Lunch

12:00 - 14:30

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Dinner

18:30 - 22:00

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

CROSSROADS BAR

Photo non contractuelle / Strictly non binding

Crossroads Bar at the lobby is ideal for a relaxing drink or a less formal get-together. Relax and unwind with a selection of Asian-inspired cocktails, wines, beers and juices.

Your meetings and events

Our meeting rooms

  • Number of meeting rooms: 5

  • Maximum size: 680

  • Maximum capacity: 500 people

  • Maximum banquet capacity: 60 people

Find out more

Our guest reviews for
Swissôtel Merchant Court, Singapore

100% genuine reviews from our guests

Find out more

AccorHotels Rating 4.6/5

12,442 reviews

tripadvisor

TripAdvisor Rating 4.5/5

6,579 reviews

TripAdvisor Certificate of Excellence
Certificate of excellence 2019

Great stay, comfortable room, great facilities

Customer review rating 4.6/5

Anonymous Business - 16/10/2019 AccorHotels review

Fab stay, shame about the overly enthusiastic cleaning staff throwing away something belonging to me. Raised it with the front desk and they were very apologetic.

Good !

Customer review rating 4.6/5

Binh N. Solo - 16/10/2019 AccorHotels review

Worth!

Dear Ms. N., Thank you very much for taking the time to participate in our online guest satisfaction survey. It is only with the assistance of our guests that we are able to maintain or even improve our high standards of service. At Swissôtel Merchant Court Singapore, we aim to bring quality to our guests’ lives. I take your positive remarks as a reward for our efforts, but also as a challenge, to keep striving for excellence. I am delighted to learn that you had a pleasant stay with us and that the facilities and service rendered by our team have met your expectations. My team and I are looking forward, dear Ms. N. to welcoming you again at Swissôtel Merchant Court, Singapore. Best regards, Rainer Tenius General Manager Swissôtel Merchant Court, Singapore 20 Merchant Road | Singapore 058281 Tel: +6… | Fax: +6… ra… | www.swissotel.com/singapore-merchantcourt | www.accor.com
Customer review rating 4.6/5

Yessica Couples - 16/10/2019 AccorHotels review

This is the first time I stayed in your hotel. We enjoyed it.

Dear Ms. S., Thank you very much for taking the time to participate in our online guest satisfaction survey. It is only with the assistance of our guests that we are able to maintain or even improve our high standards of service. At Swissôtel Merchant Court Singapore, we aim to bring quality to our guests’ lives. I take your positive remarks as a reward for our efforts, but also as a challenge, to keep striving for excellence. As for your feedback pertaining to the food not being replenished, I have taken this issue up with our Executive Chef. Also, I have taken note of your comment to have a sofa in the room and the flow of water in the bathtub. Thank you for highlighting this to me and I apologize for the inconvenience. I am delighted to learn that otherwise you had a pleasant stay with us and that the facilities and service rendered by our team have met your expectations. My team and I are looking forward, dear Ms. S. to welcoming you again at Swissôtel Merchant Court, Singapore. Best regards, Rainer Tenius General Manager Swissôtel Merchant Court, Singapore 20 Merchant Road | Singapore 058281 Tel: +6… | Fax: +6… ra… | www.swissotel.com/singapore-merchantcourt | www.accor.com

Full of Hospitality; Comfortable Room; Good Food & Location

Customer review rating 4.6/5

Sugyong C. Business - 16/10/2019 AccorHotels review

It was the first Time staying with Swissotel Merchant Court after a series of business trips to Singapore. It was a good experience of lively hospitality. It's conveniently located in Clark Quay and near to China Town.

Dear Ms. C., Thank you very much for taking the time to participate in our online guest satisfaction survey. It is only with the assistance of our guests that we are able to maintain or even improve our high standards of service. At Swissôtel Merchant Court Singapore, we aim to bring quality to our guests’ lives. I take your positive remarks as a reward for our efforts, but also as a challenge, to keep striving for excellence. I am delighted to learn that you had a pleasant stay with us and that the facilities and service rendered by our team have met your expectations. My team and I are looking forward, dear Ms. C. to welcoming you again at Swissôtel Merchant Court, Singapore. Best regards, Rainer Tenius General Manager Swissôtel Merchant Court, Singapore 20 Merchant Road | Singapore 058281 Tel: +6… | Fax: +6… ra… | www.swissotel.com/singapore-merchantcourt | www.accor.com

As we expected and a quiet bar area.

Customer review rating 4.6/5

Lori Friends - 16/10/2019 AccorHotels review

Didn’t spend much time at the hotel as out touring and visiting friends for dinner. Comfortable room.

Dear Ms. S., Thank you very much for taking the time to participate in our online guest satisfaction survey. It is only with the assistance of our guests that we are able to maintain or even improve our high standards of service. At Swissôtel Merchant Court Singapore, we aim to bring quality to our guests’ lives. I take your positive remarks as a reward for our efforts, but also as a challenge, to keep striving for excellence. I am delighted to learn that you had a pleasant stay with us and that the facilities and service rendered by our team have met your expectations. My team and I are looking forward, dear Ms. S. to welcoming you again at Swissôtel Merchant Court, Singapore. Best regards, Rainer Tenius General Manager Swissôtel Merchant Court, Singapore 20 Merchant Road | Singapore 058281 Tel: +6… | Fax: +6… ra… | www.swissotel.com/singapore-merchantcourt | www.accor.com

Loved the location of the hotel and all the hotel amentities

Customer review rating 4.6/5

Jody D. Families - 15/10/2019 AccorHotels review

The accommodation was excellent and the staff was also very helpful

Dear Ms. D., Thank you very much for taking the time to participate in our online guest satisfaction survey. It is only with the assistance of our guests that we are able to maintain or even improve our high standards of service. At Swissôtel Merchant Court Singapore, we aim to bring quality to our guests’ lives. I take your positive remarks as a reward for our efforts, but also as a challenge, to keep striving for excellence. I am delighted to learn that you had a pleasant stay with us and that the facilities and service rendered by our team have met your expectations. My team and I are looking forward, dear Ms. D. to welcoming you again at Swissôtel Merchant Court, Singapore. Best regards, Rainer Tenius General Manager Swissôtel Merchant Court, Singapore 20 Merchant Road | Singapore 058281 Tel: +6… | Fax: +6… ra… | www.swissotel.com/singapore-merchantcourt | www.accor.com

Very good we

Customer review rating 4.6/5

Kerri O. Couples - 15/10/2019 AccorHotels review

We had a relaxing time and were close to all the attractions we wanted to visit plus we were close to public transport.

Dear Ms. O., Thank you very much for taking the time to participate in our online guest satisfaction survey. It is only with the assistance of our guests that we are able to maintain or even improve our high standards of service. At Swissôtel Merchant Court Singapore, we aim to bring quality to our guests’ lives. I take your positive remarks as a reward for our efforts, but also as a challenge, to keep striving for excellence. I am delighted to learn that you had a pleasant stay with us and that the facilities and service rendered by our team have met your expectations. My team and I are looking forward, dear Ms. O. to welcoming you again at Swissôtel Merchant Court, Singapore. Best regards, Rainer Tenius General Manager Swissôtel Merchant Court, Singapore 20 Merchant Road | Singapore 058281 Tel: +6… | Fax: +6… ra… | www.swissotel.com/singapore-merchantcourt | www.accor.com

Good

Customer review rating 4.6/5

T. S. Business - 15/10/2019 AccorHotels review

good

Dear Ms. T., Thank you very much for taking the time to participate in our online guest satisfaction survey. It is only with the assistance of our guests that we are able to maintain or even improve our high standards of service. At Swissôtel Merchant Court Singapore, we aim to bring quality to our guests’ lives. I take your positive remarks as a reward for our efforts, but also as a challenge, to keep striving for excellence. I am delighted to learn that you had a pleasant stay with us and that the facilities and service rendered by our team have met your expectations. My team and I are looking forward, dear Ms. T. to welcoming you again at Swissôtel Merchant Court, Singapore. Best regards, Rainer Tenius General Manager Swissôtel Merchant Court, Singapore 20 Merchant Road | Singapore 058281 Tel: +6… | Fax: +6… ra… | www.swissotel.com/singapore-merchantcourt | www.accor.com

We have stayed at Swissotel Mrerchant Court twice and would be happy to stay there again.

Customer review rating 4.6/5

Arthur B. Couples - 15/10/2019 AccorHotels review

All of the staff were great particularly Rachel on the front reception counter who was very welcoming and helpful and did everything with a bright smile. Your drinks and meal prices were a bit high particularly when compared to the many nearby restaurants on Clarke Quay.

Dear Mr. B., Thank you very much for taking the time to participate in our online guest satisfaction survey. It is only with the assistance of our guests that we are able to maintain or even improve our high standards of service. At Swissôtel Merchant Court Singapore, we aim to bring quality to our guests’ lives. I take your positive remarks as a reward for our efforts, but also as a challenge, to keep striving for excellence. I am delighted to learn that you had a pleasant stay with us and that the facilities and service rendered by our team have met your expectations. My team and I are looking forward, dear Mr. B. to welcoming you again at Swissôtel Merchant Court, Singapore. Best regards, Rainer Tenius General Manager Swissôtel Merchant Court, Singapore 20 Merchant Road | Singapore 058281 Tel: +6… | Fax: +6… ra… | www.swissotel.com/singapore-merchantcourt | www.accor.com

Short and Sweet Staycay

Customer review rating 4.6/5

Yui Couples - 15/10/2019 AccorHotels review

Love the pool, though a little crowded. Room was spacious and clean. Requested for pool view room and we got it :) Thank you Team SMC. We'll be coming back very soon.

Dear Ms. L., Thank you very much for taking the time to participate in our online guest satisfaction survey. It is only with the assistance of our guests that we are able to maintain or even improve our high standards of service. At Swissôtel Merchant Court Singapore, we aim to bring quality to our guests’ lives. I take your positive remarks as a reward for our efforts, but also as a challenge, to keep striving for excellence. I am delighted to learn that you had a pleasant stay with us and that the facilities and service rendered by our team have met your expectations. My team and I are looking forward, dear Ms. L. to welcoming you again at Swissôtel Merchant Court, Singapore. Best regards, Rainer Tenius General Manager Swissôtel Merchant Court, Singapore 20 Merchant Road | Singapore 058281 Tel: +6… | Fax: +6… ra… | www.swissotel.com/singapore-merchantcourt | www.accor.com

Excellent service and food was also delicious.

Customer review rating 4.6/5

Lilian T. Solo - 15/10/2019 AccorHotels review

I had a wonderful stay. The staff were really friendly and helpful, especially the staff at the information desk/booking for tours and bell boys were warm and welcoming. They always greeted me with a smile and had small talks with me which made the my stay much better. I'm planning to return again in the future with my family.

Dear Ms. T., Thank you very much for taking the time to participate in our online guest satisfaction survey. It is only with the assistance of our guests that we are able to maintain or even improve our high standards of service. At Swissôtel Merchant Court Singapore, we aim to bring quality to our guests’ lives. I take your positive remarks as a reward for our efforts, but also as a challenge, to keep striving for excellence. I am delighted to learn that you had a pleasant stay with us and that the facilities and service rendered by our team have met your expectations. My team and I are looking forward, dear Ms. T. to welcoming you again at Swissôtel Merchant Court, Singapore. Best regards, Rainer Tenius General Manager Swissôtel Merchant Court, Singapore 20 Merchant Road | Singapore 058281 Tel: +6… | Fax: +6… ra… | www.swissotel.com/singapore-merchantcourt | www.accor.com

Overall good stay

Customer review rating 4.6/5

Y. Business - 15/10/2019 AccorHotels review

Strategic location, excellent breakfast, gym room.

Dear Ms. Y., Thank you very much for taking the time to participate in our online guest satisfaction survey. It is only with the assistance of our guests that we are able to maintain or even improve our high standards of service. At Swissôtel Merchant Court Singapore, we aim to bring quality to our guests’ lives. I take your positive remarks as a reward for our efforts, but also as a challenge, to keep striving for excellence. I am delighted to learn that you had a pleasant stay with us and that the facilities and service rendered by our team have met your expectations. My team and I are looking forward, dear Ms. Y. to welcoming you again at Swissôtel Merchant Court, Singapore. Best regards, Rainer Tenius General Manager Swissôtel Merchant Court, Singapore 20 Merchant Road | Singapore 058281 Tel: +6… | Fax: +6… ra… | www.swissotel.com/singapore-merchantcourt | www.accor.com

Birthday stay-cation for Mum

Customer review rating 4.6/5

Johan A. T. Families - 15/10/2019 AccorHotels review

I booked this hotel stay as a birthday present for my mum who was celebrating her birthday on that day. WAs lucky enough to be able to check in early at 1230pm since the hotel had rooms available and was informed that they could extend a complimentary late check out to us. Food at the Executive lounge during evening cocktails was great and so is the view of Marina Bay Sands area from the lounge. A complimentary birthday cake for my mum was also delivered to the room. Breakfast at the main restaurant had a good variety of food and location of the hotel is right next to Clark Quay train station. Overall, a very enjoyable stay for my parents to celebrate this special occasion. Many thanks to the hotel team for the excellent service and a great memory for my parents.

Dear Mr. T., Thank you very much for taking the time to participate in our online guest satisfaction survey. It is only with the assistance of our guests that we are able to maintain or even improve our high standards of service. At Swissôtel Merchant Court Singapore, we aim to bring quality to our guests’ lives. I take your positive remarks as a reward for our efforts, but also as a challenge, to keep striving for excellence. I am delighted to learn that you had a memorable stay with us and that the facilities and service rendered by our team have met your expectations. The entire Swissôtel Merchant Court team joins me in congratulating your mum again on her birthday and wishing her many happy returns of this day. My team and I are looking forward, dear Mr. T. to welcoming you again at Swissôtel Merchant Court, Singapore. Best regards, Rainer Tenius General Manager Swissôtel Merchant Court, Singapore 20 Merchant Road | Singapore 058281 Tel: +6… | Fax: +6… ra… | www.swissotel.com/singapore-merchantcourt | www.accor.com

Great Location

Customer review rating 4.6/5

Peter K. Families - 15/10/2019 AccorHotels review

Everything was great except having our room ready with the extra bed for our son. It was all prepaid com no excuses.

Superb location, friendly and helpful staff a charming ambience.

Customer review rating 4.6/5

Stephen J. H. Business - 15/10/2019 AccorHotels review

It was a delight to once again stay in this well organized and pleasant hotel, ideally located by Clarke Quay. Unlike many Singapore hotels, the breakfast was delightful, both in its content and layout, avoiding queues and delays. The hotel staff are among the most helpful and friendly I have ever found in Singapore.

Dear Mr. H., Thank you very much for taking the time to participate in our online guest satisfaction survey. It is only with the assistance of our guests that we are able to maintain or even improve our high standards of service. At Swissôtel Merchant Court Singapore, we aim to bring quality to our guests’ lives. I take your positive remarks as a reward for our efforts, but also as a challenge, to keep striving for excellence. I am delighted to learn that you had a pleasant stay with us and that the facilities and service rendered by our team have met your expectations. I am indeed very proud of my team and their enthusiasm to heart-warm our guests again and again. My team and I are looking forward, dear Mr. H. to welcoming you again at Swissôtel Merchant Court, Singapore. Best regards, Rainer Tenius General Manager Swissôtel Merchant Court, Singapore 20 Merchant Road | Singapore 058281 Tel: +6… | Fax: +6… ra… | www.swissotel.com/singapore-merchantcourt | www.accor.com

Outstanding pool, friendly staff, very well located in Singapore

Customer review rating 4.6/5

Johnathon W. Business - 15/10/2019 AccorHotels review

I would break my experience into two halves. (I stayed in 2 different rooms) Room 1 / 227 was smaller and felt like a let down vs my last stay with you 12 months earlier. Room 2 273 was much better and closer to the room size I enjoyed in my last visit

Dear Mr. W., Thank you very much for taking the time to participate in our online guest satisfaction survey. It is only with the assistance of our guests that we are able to maintain or even improve our high standards of service. At Swissôtel Merchant Court Singapore, we aim to bring quality to our guests’ lives. I take your positive remarks as a reward for our efforts, but also as a challenge, to keep striving for excellence. As for your feedback pertaining to the room size, it is due to the architecture of the building that the room sizes vary slightly depending on the location within the hotel. Thank you for your understanding. I have taken note in your guest profile on your preference for a bigger room for your future visits. I am delighted to learn that otherwise you had a pleasant stay with us and that the facilities and service rendered by our team have met your expectations. My team and I are looking forward, dear Mr. W. to welcoming you again at Swissôtel Merchant Court, Singapore. Best regards, Rainer Tenius General Manager Swissôtel Merchant Court, Singapore 20 Merchant Road | Singapore 058281 Tel: +6… | Fax: +6… ra… | www.swissotel.com/singapore-merchantcourt | www.accor.com

Everything was as I expected - convenient, friendly, clean and efficient.

Customer review rating 4.6/5

Anonymous Couples - 15/10/2019 AccorHotels review

It waster first visit to Singapore and the hotel was selected for its convenience, style and a known chain. The staff were always curious, friendly and helpful and the service was excellent - even accommodating a very early check in after a long flight. The only minor issue was that we could hear anything that was happening in the corridor - we had a very early morning flight but around midnight some guests at the hotel not very thoughtful of those trying to sleep.

Dear Mr. M., Thank you very much for taking the time to participate in our online guest satisfaction survey. It is only with the assistance of our guests that we are able to maintain or even improve our high standards of service. At Swissôtel Merchant Court Singapore, we aim to bring quality to our guests’ lives. I take your positive remarks as a reward for our efforts, but also as a challenge, to keep striving for excellence. As for your feedback pertaining to the noise from the corridor,. I am very sorry that your sleep was disturbed by the noise. I am delighted to learn that otherwise you had a pleasant stay with us and that the facilities and service rendered by our team have met your expectations. My team and I are looking forward, dear Mr. M. to welcoming you again at Swissôtel Merchant Court, Singapore. Best regards, Rainer Tenius General Manager Swissôtel Merchant Court, Singapore 20 Merchant Road | Singapore 058281 Tel: +6… | Fax: +6… ra… | www.swissotel.com/singapore-merchantcourt | www.accor.com

Fantastic stay

Customer review rating 4.6/5

M M. Couples - 14/10/2019 AccorHotels review

Loved our stay. Room was ideal with very comfy bed and great shower! Staff were very helpful and great location.

Dear Ms. M., Thank you very much for taking the time to participate in our online guest satisfaction survey. It is only with the assistance of our guests that we are able to maintain or even improve our high standards of service. At Swissôtel Merchant Court Singapore, we aim to bring quality to our guests’ lives. I take your positive remarks as a reward for our efforts, but also as a challenge, to keep striving for excellence. I am delighted to learn that you had a pleasant stay with us and that the facilities and service rendered by our team have met your expectations. My team and I are looking forward, dear Ms. M. to welcoming you again at Swissôtel Merchant Court, Singapore. Best regards, Rainer Tenius General Manager Swissôtel Merchant Court, Singapore 20 Merchant Road | Singapore 058281 Tel: +6… | Fax: +6… ra… | www.swissotel.com/singapore-merchantcourt | www.accor.com

Professional, respectful service from excellent staff whose actions showed they really cared.

Customer review rating 4.6/5

Parehuia K. (. Couples - 14/10/2019 AccorHotels review

The Concierge provided great assistance to us re using the MRT and followed up to gain feedback of our experience and the worth of his information. Apologies, unable to recall his name but he was cheerful, respectful and really listened to what we wanted. Shan the Bellboy was a gem who demonstrated excellent skills in developing rapport with customers. Rachel on reception checked us in on both occasions, we were very impressed with her efficient and professional manner. We returned to Swissotel after staying at multiple hotels across Europe so I can state that not one of these hotels came close to the service, support and customer service provided by your team. They came across as being completely invested in the success of the hotel by the way they engaged with ourselves and other guests, the proactive offering of information and options, and their willingness to stop what they were doing and just chat with us. - This is what personalised service is all about. Swissotel will be our hotel of choice from here. Our travel agent advised us the Swissotel is his favourite hotel of all and I now know why. Well done team!

Dear Ms. K., Thank you very much for taking the time to participate in our online guest satisfaction survey. It is only with the assistance of our guests that we are able to maintain or even improve our high standards of service. At Swissôtel Merchant Court Singapore, we aim to bring quality to our guests’ lives. I take your positive remarks as a reward for our efforts, but also as a challenge, to keep striving for excellence. I am delighted to learn that you had a pleasant stay with us and that the facilities and service rendered by our team, especially Shan and Rachel have met your expectations. I have happily shared your praise with them. My team and I are looking forward, dear Ms. K. to welcoming you again at Swissôtel Merchant Court, Singapore. Best regards, Rainer Tenius General Manager Swissôtel Merchant Court, Singapore 20 Merchant Road | Singapore 058281 Tel: +6… | Fax: +6… ra… | www.swissotel.com/singapore-merchantcourt | www.accor.com

Very pleasant stay in this well-furnished hotel

Customer review rating 4.6/5

Tom Families - 14/10/2019 AccorHotels review

The desk staff were wonderful, especially the concierge who tracked down the taxi company where my daughter had accidentally left her phone. Hotel rooms were great. Very happy with our stay. Only shortcoming was the lack of breakfast options - there was only a very expensive option, or nothing. It would've been nice to have the option of just having a simple breakfast for a reasonable price.

Dear Mr. S. Thank you very much for taking the time to participate in our online guest satisfaction survey. It is only with the assistance of our guests that we are able to maintain or even improve our high standards of service. At Swissôtel Merchant Court Singapore, we aim to bring quality to our guests’ lives. I take your positive remarks as a reward for our efforts, but also as a challenge, to keep striving for excellence. As for your feedback pertaining to the breakfast, we do offer à la carte breakfast at our Ellenborough Market Café and our Blue Potato restaurant. Also, we do have coffee/tea and Danish pastries/muffins at our Crossroads Bar. I am very sorry that you were not made aware by my colleague. Thank you for highlighting this to me and I apologize for the inconvenience. I am delighted to learn that otherwise you had a pleasant stay with us and that the facilities and service rendered by our team have met your expectations. My team and I are looking forward, dear Mr. S. to welcoming you again at Swissôtel Merchant Court, Singapore. Best regards, Rainer Tenius General Manager Swissôtel Merchant Court, Singapore 20 Merchant Road | Singapore 058281 Tel: +6… | Fax: +6… ra… | www.swissotel.com/singapore-merchantcourt | www.accor.com
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