Hotel - Swissôtel Makkah
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Swissôttel Hotel

Swissôtel Makkah

King Abdul Aziz Endowment  Ajyad Street 
  MAKKAH
SAUDI ARABIA

Based on 1,319 reviews
AccorHotels Rating Based on 1,319 reviews
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Check-in from 16h00
Check out up to 12h00
Paying

Services in the hotel and nearby

  • WIFI/Internet Access
    • WIFI at the hotel (Paying)
    • WIFI in your room (Paying)
  • Parking
    • Parking - Valet On Request
    • Well-lit parking
  • 1 restaurant(s)
  • 1 bar(s)
  • 1 meeting room(s)

Services and practical information

  • WIFI/Internet Access
    • WIFI at the hotel (Paying)
    • WIFI in your room (Paying)
  • Parking
    • Parking - Valet On Request
    • Well-lit parking

Catering

  • 1 restaurant(s)
  • 1 bar(s)

Business services

  • 1 meeting room(s)
See all services

Hotel location

Our rooms

Classic Room - The spacious and stylishly-designed Classic Room exudes an air of elegance and tranquillity that charms the most discerning guest.Our Classic Room promises to delight both leisure and business guests with a melange of amenities and warm service.

  • 1,487 rooms
  • Crib on request
    • Emergency exit map
    • Crib on request
    • WIFI in your room
    • Sprinkler in room
    • Keycard-operated door locks
    • Audible smoke alarms in rooms
    • Deadbolts and/or locks in rooms
    • Security peephole
    • Emergency info in rooms
Our rooms fittings

Our restaurants and bars

See all our restaurants and bars

Your meetings and events

4.3/5 AccorHotels Rating Based on 1,319 reviews

Our guest reviews for Swissôtel Makkah

100% certified reviews from our guests

Find out more
AccorHotels certified review
Fahad A. Families - 24/06/2017

All excellent except something you the exit to the area for cars that was nothing to do with your hotel.

AccorHotels certified review
Atif Families - 22/06/2017
« It was very nice and comfortable. »

Hotel was amazing, rooms were very comfortable. I really enjoyed my stay. Just one thing to mention, I booked the room with breakfast included, since it was month of Ramdan i should be offered Sehri instead. However, person at reception desk refused to do so and told i was only allowed to do breakfast from 7:00 am to 10:00 am which i cannot since i was fasting.

AccorHotels certified review
Kholoud A. Families - 21/06/2017

Good and I hope you develops for the better thank you all thing is ok But the room menu need to get better in taste and more variety in food moreover the prices are high for low quality the Internet is slow

AccorHotels certified review
Dr. A. A. Couples - 20/06/2017
« Excellent customer appreciation  »

I have a warm feeling about ur management from the receptionist till check out.

AccorHotels certified review
Khaled A. Couples - 20/06/2017
« Makkah 2017 »

Excellent Staff and cleaning room

AccorHotels certified review
Mq Families - 20/06/2017
« Many thanks for your great services »

Iam very satisfied with the degree of tidy and clean room Excellent reception services, alrwad resturant variety and delecious food. The commitment of room services staff to meet the expectation of visitors, Every thing was perfect My good experience encourage me to come back to this great hotel

AccorHotels certified review
Ahmed Families - 17/06/2017
« Extremely satisfied »

WAW

AccorHotels certified review
Fawzi A. M. Families - 15/06/2017
« Executive  »

It was nice time

AccorHotels certified review
Mohamed H. Families - 14/06/2017

Mostly good

AccorHotels certified review
Hazem T. Families - 14/06/2017
« Excellent Location »

Very friendly staff and excellent location.

AccorHotels certified review
Ahmed A. Friends - 14/06/2017
«  misled by the website  »

I booked two quadrant rooms for my stay keep in mind that the two bedroom room price is the same, But when I arrived i was forced to pay an extra 1000 SR for each extra bed. So I ended up paying way more than expected non the less there were less hotels with the same distance from alharam.

AccorHotels certified review
Manaf A. Families - 12/06/2017
« Challenging staying and a very good use of my negotiation skills during this short trip  »

Well, it all started on the telephone when i want to complete my booking, the rates are unreasonable but then again I was looking forward to a short stay and bring in with me both my mother and mother-in-law. I asked for an early checkin and late check out as the rules in Makkah as a whole is just ridiculous. Check in at 5 and check out at 12. Away i did book two rooms and asked for at least one to be ready. It was very challenging and ignoring how staff interacted. I dont think we have enough space to write about that. Then the arrival! for a hotel to have more than 1,000 rooms and 700 hundred checked in that day i expect better planning and handling of the situation. I saw people fighting around me, employees helpless or taking what people telling them personally and forgetting about the main point of guest experience, i saw a handicap person(guest by the way) shooting at the manager for reasons i think you should speak to him about. Thankfully after 45 minutes to 30 minutes waiting in line, i pulled a manager He name was Mr. Hafiz, he did help me and worked the rooms. For that Iam grateful, he did help me wit the rooms. I also wrote his in a card "that was in the room". Now the same day at night, i went down to as the duty manager to extend my check out till 2 or 3. of course when i went to the reception to ask about this they told me to ask about this the next day. This tactic was used during my experience with from reservation to the last minute of reserving a car to the airport which was late also. The staff seem to love pushing request from one shift to than another. Anyway after the receptionist told me to speak to the next shift i told i needed to see the manager. As i explained my request to the manager and told him that Mr. Hafiz did a great job he some how took it personally by saying that we are all here to help and do a great job. And in a very insulting way he gave me the check out at 2. Saying that he is taking a risk in extending the check out time, what a load of you know what ..... Please do understand that that i had two elderly ladies with me and i needed very bit of help. Not staff pushing us around from one shift to another, even after i spoke to the manager that so called extended by check out time i went to the bell hop or guest relations for the pick up ride he also told me to reserve the ride the next day. Here is when to bellow up and told him and his manager enough is enough. That solved the issue for now. the next day check out time..... I get a guy that asked me to clear our the room before 2:30 the agreed time. Which we did, at the bell hop desk or guest relations, I get a guy that tell me go down as the your bags and the car is waiting. I look at him and I told his no that is not turn.... right I was and his manager comes in tell me that the car nor the bags are not ready. So asked the guy why the push around ..... you knew the information that you are feeding is not turn ... why the push around.. Now reflect on this matter a little bit Why when Bellow up things started moving?? Why when i fought with the manager i got my request? Why when i pushed the receptionist to get the manager to speak to me things started moving?? Why does staff behave this way? Why do managers behave this way? The excuse that i got was we are booked, well hire more people, get more desks, you knew as a company that this is your main season? this is certainly not your first operating year. My explanation is simple, that fact that Makkah is a place that Muslim will head to no matter where they stay business is good and at a rate of 2900SR per night not getting into the late ten day of Ramadan how cares! At the dining hall there was a waiter his name was Faisal is was good he took care of both my mother and mother in law. I did also write his a card and gave both to Mr. Hafiz. To help you improve your service, simple..... restructure you management system, have an internal customer service insensitive for staff, charge come with better packages. I certainly stop your staff from pushing request from more shift to another. People dont forget their needs, people will only come back again. Read what you will make of this feedback but am truly disappointed with the whole setup. No coffee in the room, I cant also write more about the rooms i got but first work on get the lobby carp sorted first.

AccorHotels certified review
Hamzah Couples - 12/06/2017
« Below Expectations  »

Hotel was good with the exception of the shower. Also no cars were available to the airport.

AccorHotels certified review
Bayan M. Families - 11/06/2017
« Deserves every penny  »

The best location in makkah and near to Al-haram mosque, easy access to the mall and other facilities. The overall atmosphere was great, very organised and quiet. Punctual service and best food variety. The check in process took a while but the overall experience was unforgettable and we're looking forward to coming back soon

AccorHotels certified review
Mrs K. B. Families - 08/06/2017
« Mrs Karema  »

The food was very bad, I was very disappointed for the quality of the Iftar or the Sahoor in Ramadan. The rooms are empty no shampoo or cream or slipper. Very bad experience & not worth my money. For 2 days 5900. Next time I ll stay in Jeddah.

AccorHotels certified review
Babar H. Families - 08/06/2017
« Mecca stay! »

The hotel was very nice. The room service ppl were a pleasure to deal with. The issues were with reception desk experience. They were not very accommodating and were tardy in their service. I had waited in line for a good 10 mins, when another guest at the hotel butted in line in front of me, with the reception desk member having witnessed this, and not appropriately asking the guest who cut the line to go to the back of the line. This was VERY rude and unprofessional on the part of the reception staff. Also, I checked in at iftaar time, and bottles of water and dates were being provided to some guests, but not to me. When asked for a bottle of water, as it was Ramadan, I was told they ran out, and moments later, another guest received another bottle. Thus, the hotel experience got quite tainted by this initial poor exposure.

AccorHotels certified review
Yusuf Families - 08/06/2017
« Excellent  »

Loved everything about this hotel..very nice friendly staff

AccorHotels certified review
Mo V. Friends - 07/06/2017
« Amazing stay »

It was an amazing stay considering it was a peak time we still got attention well done

AccorHotels certified review
Abdullah A. Families - 07/06/2017
« Neat, clean, and service oriented »

All was perfect. Given the large number of guests at one time I believe the hotel is doing a great job in an organized manner. My only comment would be on the slow check-in process. I can understand that it was a high season but the process could have been faster should the hotel allocated more receptionists to handle the wave of guests trying to check in.

AccorHotels certified review
Hamad A. Families - 06/06/2017
« Unpleasant stay »

Firsofall, the reception was having long que and waied almost 1 hour to ge the room. Bathroom isnide the room was having water leak and we called but they came on next day. The breakfast offered free along with the room rate was dissatisfied because of the food low quality and the very cheap quality and too much people.

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