Hotel - Swissôtel Makkah
Swissôttel Hotel Swissôttel Hotel

Swissôtel Makkah

4.4/5 3,141 reviews
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  • The hotel has wifi WIFI/Internet Access
  • The hotel serves breakfast Breakfast
  • The hotel has a bar Bar
  • The hotel does not have a parking Parking
  • The hotel has a restaurant Restaurant
  • The hotel has air conditioning in rooms Air Conditioning
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From 495.00 SAR Member's rate Members’ Rate, join while you book
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Services in the hotel and nearby

Check-in from 16h00
Check out up to 12h00

Services and practical information

Paying
  • WIFI/Internet Access
    • WIFI at the hotel (Paying)
    • WIFI in your room (Paying)
  • Parking
    • Parking - Valet On Request
    • Well-lit parking
  • 100% non-smoking hotel
  • Air conditioned
    • Air conditioning
    • Automatic air control
    • Air Conditioning

Catering

  • 1 restaurant(s)
  • 1 bar(s)

Business services

  • 1 meeting room(s)
  • Conventions hotel
See all services

Hotel location

Our rooms

Classic Room - The spacious and stylishly-designed Classic Room exudes an air of elegance and tranquillity that charms the most discerning guest.Our Classic Room promises to delight both leisure and business guests with a melange of amenities and warm service.

  • 1,487 rooms
  • 100% non-smoking hotel
  • Baby bed
    • Air conditioning
    • Emergency exit map
    • Automatic air control
    • Baby bed
    • WIFI in your room
    • Sprinkler in room
    • Keycard-operated door locks
    • Audible smoke alarms in rooms
    • Deadbolts and/or locks in rooms
    • Security peephole
    • Emergency info in rooms
Our rooms fittings

Our restaurants and bars

See all our restaurants and bars

Your meetings and events

4.4/5 AccorHotels Rating 3,141 reviews

Our guest reviews for Swissôtel Makkah

100% genuine reviews from our guests

Find out more
Naila A. Families - 06/11/2018 AccorHotels certified review
« Excellent »

Your hotel give me all the comfortable feelings to do my omra with my family soon easy

N. Families - 05/11/2018 AccorHotels certified review
« Top »

Hotel magnifique

Abdulrahman A. Families - 04/11/2018 AccorHotels certified review
« Bad »

It was good for the room, but horrible manager and employee in front desk Manager nane Seraj was so rude because i complained about no obe answer my phone in front dest for 20 mins and was nit in season as he said!!!

Our hotel has responded to the review
Our hotel has responded to the review

Dear Abdulrahman A., Thank you for taking the time to tell us about your experience at the Swissôtel Makkah. At Swissôtel, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely,

Bakr Families - 02/11/2018 AccorHotels certified review
« MR »

every thing is very nice the view , location and super clean

Our hotel has responded to the review
Our hotel has responded to the review

Dear Bakr A., We very much appreciate your comments regarding your stay at the Swissôtel Makkah. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely,

Medhat T. Families - 02/11/2018 AccorHotels certified review
« Great experience »

Great experiance 1st impression did it all After long trip with 3 kids as soon as i went to the lobby Ms Sarah welcomed me with Smile and then she checked me in no time Altough there was problems in the plumbing of the toliet i can not se this as a big deal after hospitality Done by Ms Sarah Thanks Again for her professionalism

Our hotel has responded to the review
Our hotel has responded to the review

Dear Medhat T., We very much appreciate your comments regarding your stay at the Swissôtel Makkah. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely,

Accorswissotelfaris Couples - 01/11/2018 AccorHotels certified review
« Terrible experience »

I was given room 3611. It had a horrible smoking smell. I requested a change to a room with a double bed, but it took them 1 hour to make the change. They also refused to upgrade me to a better room. The whole thing is a mess. I can explain to you better over the phone, but I'm sure that I would recommend NOT staying at any swisshotel.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Faris A., Thank you for taking the time to tell us about your experience at the Swissôtel Makkah. At Swissôtel, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely,

Sulaiman A. M. Families - 28/10/2018 AccorHotels certified review
« Sulaiman AL M. »

Hi, it was very bad experience, this is the 2nd time to stay in Swissotel Makkah. The first before 3 years was amazing, and the last one I’m sure will not do it again. From service, facilities and room view. Thanks.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Sulaiman Al-M., Thank you for taking the time to tell us about your experience at the Swissôtel Makkah. At Swissôtel, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely,

A. Families - 27/10/2018 AccorHotels certified review
« Kalifikh »

It was 2 nights In Mecca which was great

Our hotel has responded to the review
Our hotel has responded to the review

Dear Kalifikh A., We very much appreciate your comments regarding your stay at the Swissôtel Makkah. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely,

Dimah Families - 22/10/2018 AccorHotels certified review
« my stay was very great »

the view of Kabah was amazing however the glass has to be cleaned for better view

Our hotel has responded to the review
Our hotel has responded to the review

Dear Dimah A., We very much appreciate your comments regarding your stay at the Swissôtel Makkah. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely,

Anonymous Families - 22/10/2018 AccorHotels certified review
« Great hotel »

The best 5 star hotel in makkah reception and houskeeping staff were very helpfull

Our hotel has responded to the review
Our hotel has responded to the review

Dear Majed A., We very much appreciate your comments regarding your stay at the Swissôtel Makkah. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely,

Marwan Families - 17/10/2018 AccorHotels certified review
« Very clean hotel »

I srayed in room 2234 & 2235 The rooms were very clean Excellent service Easy access by one elevator

Our hotel has responded to the review
Our hotel has responded to the review

Dear Maryam A., We very much appreciate your comments regarding your stay at the Swissôtel Makkah. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely,

Fahad Families - 17/10/2018 AccorHotels certified review
« Great place for living »

Staying was perfect because kaaba very close

Our hotel has responded to the review
Our hotel has responded to the review

Dear Fahad A., We very much appreciate your comments regarding your stay at the Swissôtel Makkah. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely,

A. R. Families - 17/10/2018 AccorHotels certified review
« Staying in Swissotel Makkah was excellent »

Room and Restaurant are really wonderful and met my satisfaction

Our hotel has responded to the review
Our hotel has responded to the review

Dear r. A., We very much appreciate your comments regarding your stay at the Swissôtel Makkah. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely,

Saad Families - 16/10/2018 AccorHotels certified review

Excellent and I would like to appreciate Dianah, she was very good.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Saad E., We very much appreciate your comments regarding your stay at the Swissôtel Makkah. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely,

Mahmoud A. Families - 16/10/2018 AccorHotels certified review
« Very nice place »

Closed to el Haram Clean Nice people and too frindly Safety

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mahmoud A., We very much appreciate your comments regarding your stay at the Swissôtel Makkah. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely,

Aslam M. Couples - 14/10/2018 AccorHotels certified review
« i enjoyed my stay. »

the room service was very good , specially MR.Mahmoud was very helpful. Wheel chair was not in good condition and was not of a 5 star standard at all. Location is good specially exit to Ajyad street makes life easier to reach Haram.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Aslam M., We very much appreciate your comments regarding your stay at the Swissôtel Makkah. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely,

Anonymous Business - 12/10/2018 AccorHotels certified review
« Bad »

I did not like it at all. Extremly bad receptionast and staff attitude.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Yousef A., Thank you for taking the time to tell us about your experience at the Swissôtel Makkah. At Swissôtel, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely,

Habeeb A. Families - 10/10/2018 AccorHotels certified review
« IT WAS A GREAT STAY »

our staying was really a good one we really enjoyed

Our hotel has responded to the review
Our hotel has responded to the review

Dear Habeeb A., We very much appreciate your comments regarding your stay at the Swissôtel Makkah. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely,

Siddiqui Families - 10/10/2018 AccorHotels certified review
« Perfect hotel in Makkah »

Reception staff is very cooperative and duty manager in evening is very helpful as always.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Aman A., We very much appreciate your comments regarding your stay at the Swissôtel Makkah. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely,

Fadi Friends - 10/10/2018 AccorHotels certified review
« Less than average ,very disappointing Breakfast »

I could see the rooms and the hallways outside the rooms were not so clean, I could even see small particles and a used hotel cap right at our door meaning It was not vacuumed. The breakfast buffet was more like lunch! Some BASIC breakfast items were not there and most foods was actually lunch . Our reservation was confirmed on Booking.com but for some shocking reason you cancelled It without any notification to me ! Apparently becuase you did not charge the room , so why didnt you tell me in advance at least ? All of this leaves a negative impression of you

Our hotel has responded to the review
Our hotel has responded to the review

Dear Fadi S., Thank you for taking the time to tell us about your experience at the Swissôtel Makkah. At Swissôtel, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely,

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