Hotel - Swissôtel Makkah
Swissôttel Hotel Swissôttel Hotel

Swissôtel Makkah

4.4/5 3,182 reviews
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  • The hotel has wifi WIFI/Internet Access
  • The hotel serves breakfast Breakfast
  • The hotel has a bar Bar
  • The hotel does not have a parking Parking
  • The hotel has a restaurant Restaurant
  • The hotel has air conditioning in rooms Air Conditioning
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From 495.00 SAR Member's rate Members’ Rate, join while you book
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Services in the hotel and nearby

Check-in from 16h00
Check out up to 12h00

Services and practical information

Paying
  • WIFI/Internet Access
    • WIFI at the hotel (Paying)
    • WIFI in your room (Paying)
  • Parking
    • Parking - Valet On Request
    • Well-lit parking
  • 100% non-smoking hotel
  • Air conditioned
    • Air conditioning
    • Automatic air control
    • Air Conditioning

Catering

  • 1 restaurant(s)
  • 1 bar(s)

Business services

  • 1 meeting room(s)
  • Conventions hotel
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Hotel location

Our rooms

Classic Room - The spacious and stylishly-designed Classic Room exudes an air of elegance and tranquillity that charms the most discerning guest.Our Classic Room promises to delight both leisure and business guests with a melange of amenities and warm service.

  • 1,487 rooms
  • 100% non-smoking hotel
  • Baby bed
    • Air conditioning
    • Emergency exit map
    • Automatic air control
    • Baby bed
    • WIFI in your room
    • Sprinkler in room
    • Keycard-operated door locks
    • Audible smoke alarms in rooms
    • Deadbolts and/or locks in rooms
    • Security peephole
    • Emergency info in rooms
Our rooms fittings

Our restaurants and bars

See all our restaurants and bars

Your meetings and events

4.4/5 AccorHotels Rating 3,182 reviews

Our guest reviews for Swissôtel Makkah

100% genuine reviews from our guests

Find out more
Mohummed H. Families - 12/11/2018 AccorHotels certified review
« Great location with good facilities »

Overall experience was very good and staff was also very responsive.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mohummed H., We very much appreciate your comments regarding your stay at the Swissôtel Makkah. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely,

Shakeer P. Families - 11/11/2018 AccorHotels certified review
« Wonderful stay »

The staff was very courteous it’s so happend my son left his medicated bath cream and towel in the wash room while shifting the room .,When we realized next day the house keeping department promptly found and handed over to us thank you to the Supervisor Haroon and room attendant Jalal , especially to Suraj Hussain . Our check in, check out was very Proffessional and quick , we enjoyed the lavish and veried spread of breakfast buffet. , the room was big enough for a family and very clean and nice toiletaries , the hotel is a stone’s through away from Haram , so I will not think twice to stay at Swiss makha again .

As I. J. Couples - 10/11/2018 AccorHotels certified review
« Very good staff »

I am glade to stay in this hotel

Our hotel has responded to the review
Our hotel has responded to the review

Dear Asif j., We very much appreciate your comments regarding your stay at the Swissôtel Makkah. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely,

Anonymous Families - 07/11/2018 AccorHotels certified review
« Miss »

Clean, good location, prompt response (Room service)

Ahmed Couples - 07/11/2018 AccorHotels certified review
« worst check in experience »

I had the worst hotel check in experience yet! despite being a gold member with Accor, I was not offered the service from the priority desk, yet they asked me rudely to go stand in the queue of the regular reception desk. I tried to ask for a pass to the parking but was again sent to the reception desk and was informed by one of the bellboys that you have to pay for it! the guy in the reception was of a better attitude than the priority guys! then the front desk manager came in and apologised on behalf of the others but it was to late.

Mohamed A. Families - 07/11/2018 AccorHotels certified review
« Very poor experienced team managing a highclass hotel »

Long queues everywhere (reception, elevators) I was charged a car parking fee per night = 50% of the room daily rate. Security guys offered to take me another parking outside the area that’s much cheaper against a fee for their own.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mohamed A., Thank you for taking the time to tell us about your experience at the Swissôtel Makkah. At Swissôtel, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely,

Abid Solo - 07/11/2018 AccorHotels certified review
« Excellent service in all area »

Staff is very nice and profesnal.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Abid H., We very much appreciate your comments regarding your stay at the Swissôtel Makkah. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely,

Saeed Families - 07/11/2018 AccorHotels certified review

In general it was good. The view was excellent, the restaurant too and room service The only issue I noticed was carpet was not that clean, due for replacement

Our hotel has responded to the review
Our hotel has responded to the review

Dear Saeed B., We very much appreciate your comments regarding your stay at the Swissôtel Makkah. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely,

Misbah I. Families - 07/11/2018 AccorHotels certified review
« not recommending to any friend and family »

totally dissatisfied. rooms that we got were not cleaned properly. one room contain garbage from previous guest. used tissues and bottle were lying on carpet. basket was full of garbage. room carpet shoes were missing, toiletries like dental kits etc were missing. fridge was missing racks so it was not possible to use it. tissue box inside room was missing. also bed quilt and sheets were not clean. their were stains on it. we requested quite room but room we received after making complaint about above issue, was not quiet as our neighbor kid was crying at night or day time and that disturb our privacy. for cleaning services you have to wait whole day and you never know when they will come. their is no standard time for them to come for cleaning. reception staff was totally cool one except manager duty. he doesn't know how to handle client. also reception and duty manager should know how to speak other language like german, english, spanish etc as everyone doesn't speak english and arabic. breakfast service was totally joke. plates provided were not clean properly plus they were totally cold plates even their were tagged as warm plates. their were small mosquitoes and flies on small cakes/muffin basket. food was not warm enough. also options for vegetarian and vegan were almost none. food option seriously need improvement. i lived in several hotels throughout my life for business and leisure purpose. honestly i chose your hotel as i was thinking its a swiss hotel and being a german it will be easy for me to stay at a hotel that will be according to european standards but i was totally shocked with services and its not even close to swiss standards.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Misbah i., Thank you for taking the time to tell us about your experience at the Swissôtel Makkah. At Swissôtel, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely,

Naila A. Families - 06/11/2018 AccorHotels certified review
« Excellent »

Your hotel give me all the comfortable feelings to do my omra with my family soon easy

Mostafa Families - 06/11/2018 AccorHotels certified review

-Elevator was highly crowded , I took more than 40 minutes to go to my floor. -haram view was without Kaaba. -bathroom was not clean.

Rabih D. Families - 06/11/2018 AccorHotels certified review
« Exellent »

Very kind stuff, helpful, clean, good location.

N. Families - 05/11/2018 AccorHotels certified review
« Top »

Hotel magnifique

Abdulrahman A. Families - 04/11/2018 AccorHotels certified review
« Bad »

It was good for the room, but horrible manager and employee in front desk Manager nane Seraj was so rude because i complained about no obe answer my phone in front dest for 20 mins and was nit in season as he said!!!

Our hotel has responded to the review
Our hotel has responded to the review

Dear Abdulrahman A., Thank you for taking the time to tell us about your experience at the Swissôtel Makkah. At Swissôtel, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely,

Bakr Families - 02/11/2018 AccorHotels certified review
« MR »

every thing is very nice the view , location and super clean

Our hotel has responded to the review
Our hotel has responded to the review

Dear Bakr A., We very much appreciate your comments regarding your stay at the Swissôtel Makkah. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely,

Medhat T. Families - 02/11/2018 AccorHotels certified review
« Great experience »

Great experiance 1st impression did it all After long trip with 3 kids as soon as i went to the lobby Ms Sarah welcomed me with Smile and then she checked me in no time Altough there was problems in the plumbing of the toliet i can not se this as a big deal after hospitality Done by Ms Sarah Thanks Again for her professionalism

Our hotel has responded to the review
Our hotel has responded to the review

Dear Medhat T., We very much appreciate your comments regarding your stay at the Swissôtel Makkah. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely,

Accorswissotelfaris Couples - 01/11/2018 AccorHotels certified review
« Terrible experience »

I was given room 3611. It had a horrible smoking smell. I requested a change to a room with a double bed, but it took them 1 hour to make the change. They also refused to upgrade me to a better room. The whole thing is a mess. I can explain to you better over the phone, but I'm sure that I would recommend NOT staying at any swisshotel.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Faris A., Thank you for taking the time to tell us about your experience at the Swissôtel Makkah. At Swissôtel, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely,

Sulaiman A. M. Families - 28/10/2018 AccorHotels certified review
« Sulaiman AL M. »

Hi, it was very bad experience, this is the 2nd time to stay in Swissotel Makkah. The first before 3 years was amazing, and the last one I’m sure will not do it again. From service, facilities and room view. Thanks.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Sulaiman Al-M., Thank you for taking the time to tell us about your experience at the Swissôtel Makkah. At Swissôtel, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely,

A. Families - 27/10/2018 AccorHotels certified review
« Kalifikh »

It was 2 nights In Mecca which was great

Our hotel has responded to the review
Our hotel has responded to the review

Dear Kalifikh A., We very much appreciate your comments regarding your stay at the Swissôtel Makkah. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely,

Dimah Families - 22/10/2018 AccorHotels certified review
« my stay was very great »

the view of Kabah was amazing however the glass has to be cleaned for better view

Our hotel has responded to the review
Our hotel has responded to the review

Dear Dimah A., We very much appreciate your comments regarding your stay at the Swissôtel Makkah. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely,

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