Hotel - Swissôtel Makkah
Swissôttel Hotel Swissôttel Hotel

Swissôtel Makkah

4.4/5 2,836 reviews
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  • The hotel has wifi WIFI/Internet Access
  • The hotel serves breakfast Breakfast
  • The hotel has a bar Bar
  • The hotel does not have a parking Parking
  • The hotel has a restaurant Restaurant
  • The hotel has air conditioning in rooms Air Conditioning
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Services in the hotel and nearby

Check-in from 16h00
Check out up to 12h00

Services and practical information

Paying
  • WIFI/Internet Access
    • WiFi at the hotel (Paying)
    • WiFi in your room (Paying)
  • Parking
    • Parking - Valet On Request
    • Well-lit parking
  • 100% non-smoking hotel
  • Air conditioned
    • Air conditioning
    • Automatic air control
    • Air Conditioning

Catering

  • 1 restaurant(s)
  • 1 bar(s)

Business services

  • 1 meeting room(s)
  • Conventions hotel
See all services

Hotel location

Our rooms

Classic Room - The spacious and stylishly-designed Classic Room exudes an air of elegance and tranquillity that charms the most discerning guest.Our Classic Room promises to delight both leisure and business guests with a melange of amenities and warm service.

  • 1,487 rooms
  • 100% non-smoking hotel
  • Baby bed
    • Air conditioning
    • Emergency exit map
    • Automatic air control
    • Baby bed
    • WiFi in your room
    • Sprinkler in room
    • Keycard-operated door locks
    • Audible smoke alarms in rooms
    • Deadbolts and/or locks in rooms
    • Security peephole
    • Emergency info in rooms
Our rooms fittings

Our restaurants and bars

See all our restaurants and bars

Your meetings and events

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4.4/5 AccorHotels Rating 2,836 reviews

Our guest reviews for Swissôtel Makkah

100% genuine reviews from our guests

Find out more
Thanks A. Families - 11/07/2018 AccorHotels certified review
« Thank you for the excellent services »

Room was on good condation, fast chrck in and check out the staff were very helpfull, the price was good with complementary breakfast buffet and hight speed internet, will visit swissotel makkah again very soon inshallah

Abdelaziz Families - 10/07/2018 AccorHotels certified review
« Too busy to offer an excellent service »

The overall is definitely good. But the hotel is busy and overcrowded to the extent it can not offer an excellent service. Elevators is a nightmare. Our Luggage were left at thr entrance for 4 hourse without being moved to our room.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Abdelaziz N., We very much appreciate your comments regarding your stay at the Swissôtel Makkah. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely,

Salem A. Families - 10/07/2018 AccorHotels certified review
« Rooms view is outstanding “Kaaba” »

Location is excellent, view is great, Response is very slow! Staff need to improve Restaurant costly however food is below my expectations and not matching the pay

Our hotel has responded to the review
Our hotel has responded to the review

Dear Salem A., We very much appreciate your comments regarding your stay at the Swissôtel Makkah. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely,

Sattam A. Solo - 09/07/2018 AccorHotels certified review
« Good »

Nice hotel and i will come again.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Sattam a., We very much appreciate your comments regarding your stay at the Swissôtel Makkah. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely,

Tariq Families - 09/07/2018 AccorHotels certified review
« Thats what happen with us »

1- the curtain was very hard to close with curvy window and even after closing it by big effort the sun slight are still coming through the edges 2- tried to ask hotel support for explaining hoe to open the tv twice first time they said it will take long time to send someone to fix it so first night i couldnt watch the tv next day i saw a cleaning man in the room and asked them to for help the man discover that the remote control is not working !!! so he brought another one and it solved .. i did not expect 5 star hotel with weak support .. 3- I BOOKED A ROOM TO FACE KABA .. BUT THE HOTEL TOLD ME YOU BOOKED A ROOM FACING ONE WALL OF HARAM AND I HAVE TO PAY 275 RIYAL MORE TO GET A ROOM FACING A KABA .. HONESTLY SPEAKING THE HOTEL SHOULD CATEGORIZE ROOMS TO FACING KABA OR NOT FACING THE KABA .. FACING HARAM SHOULD BE RATE IT AS BACK SIDE OF THE HOTEL thank you

Our hotel has responded to the review
Our hotel has responded to the review

Dear Tariq A., Thank you for taking the time to tell us about your experience at the Swissôtel Makkah. At Swissôtel, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely,

Minhaj A. Q. Families - 04/07/2018 AccorHotels certified review
« Satisfying »

The experience was good but very narrow space between the bed and the tables. No adequate availability of proper ingredients for tea.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Minhaj Ali Q., We very much appreciate your comments regarding your stay at the Swissôtel Makkah. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely,

Emtenan Families - 04/07/2018 AccorHotels certified review

Nice, great view and I liked the adjoining rooms. Great service making my wish of adjoining rooms possible. Food was not the best. For me as celiac I needed gluten free meals and that wasn’t met at all. In breakfast buffet no allergy section and for dinner (dine in room) the restaurant refused to make me dinner. I appreciate thier concern but still. First noght they made me steamed veggies and plain rice. The second night they refused to make anything so they wont be responsible if anything happened to me.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Abdullah A., We very much appreciate your comments regarding your stay at the Swissôtel Makkah. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely,

Anwar S. Families - 04/07/2018 AccorHotels certified review
« very good »

it was a very nice staying, i like it

Our hotel has responded to the review
Our hotel has responded to the review

Dear Anwar A., We very much appreciate your comments regarding your stay at the Swissôtel Makkah. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely,

H. Families - 30/06/2018 AccorHotels certified review
« Impeccable »

Très satisfait

Adel K. S. Families - 29/06/2018 AccorHotels certified review
« Finance Manager »

It is good, a little bit bothering you have ti ask for many things by yourself.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Adel S., We very much appreciate your comments regarding your stay at the Swissôtel Makkah. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely,

Yawar A. Families - 29/06/2018 AccorHotels certified review
« Overall was good »

I will recommend you to provide parking service to the guest... I face too much issues and Parked my car outside makkah...

Our hotel has responded to the review
Our hotel has responded to the review

Dear Yawar a., We very much appreciate your comments regarding your stay at the Swissôtel Makkah. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely,

Ahsn Families - 27/06/2018 AccorHotels certified review
« Thanks »

Great staff and rooms are kept in good condition and definitely recommend

Our hotel has responded to the review
Our hotel has responded to the review

Dear Sara Ayad A., We very much appreciate your comments regarding your stay at the Swissôtel Makkah. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely,

Saleh Couples - 26/06/2018 AccorHotels certified review
« Excellent hotel »

Reception and concierge staff are very helpull, Room were clean and washroom was in great condition, we got hight speed internet access, excellent location and 5 M to reach Haram Open buffet free for breackfast

Our hotel has responded to the review
Our hotel has responded to the review

Dear Saleh Abdul Rahman A., We very much appreciate your comments regarding your stay at the Swissôtel Makkah. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely,

M A. Families - 26/06/2018 AccorHotels certified review

It was a good as compare to other hotels

Our hotel has responded to the review
Our hotel has responded to the review

Dear Muhammad A., We very much appreciate your comments regarding your stay at the Swissôtel Makkah. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely,

Muddasar Friends - 25/06/2018 AccorHotels certified review
« Over all very good »

Hotel was very nice and clean very close to haram a big thumbs up for Mujibul Hoque The room cleaner He was Very polite, Very friendly ,Excellent service, Professional attitude,Detail to attention.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Muddasar H., We very much appreciate your comments regarding your stay at the Swissôtel Makkah. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely,

Ali A. T. Families - 24/06/2018 AccorHotels certified review
« Trip for Umrah in Holy mosque »

It was below of average (kindly reference to my evaluation in booking.com)

Our hotel has responded to the review
Our hotel has responded to the review

Dear Ali Al T., Thank you for taking the time to tell us about your experience at the Swissôtel Makkah. At Swissôtel, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely,

Ahsan A. Families - 23/06/2018 AccorHotels certified review
« Great to be hear but sad to have forgotten an item in the room »

Pretty good. Was here the 2nd time. Family loved it. Unfortunately left an item in the room but your team couldn’t find it. Strange!!

Our hotel has responded to the review
Our hotel has responded to the review

Dear Muhammad Ahsan A., We very much appreciate your comments regarding your stay at the Swissôtel Makkah. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely,

Yaser A. Couples - 17/06/2018 AccorHotels certified review
« Fabulous »

Everything was wonderful, specially Ms. Sumaya, the receptionist.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Yaser A., We very much appreciate your comments regarding your stay at the Swissôtel Makkah. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely,

Ahmad Families - 16/06/2018 AccorHotels certified review
« Fantastic hotel »

Speen check-in we had Courtney uppon arrival, reguler bookibg impressed with the welcome ar reception lovely team

Our hotel has responded to the review
Our hotel has responded to the review

Dear Ahmed Ali Ahmed A., We very much appreciate your comments regarding your stay at the Swissôtel Makkah. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely,

Osama S. Families - 15/06/2018 AccorHotels certified review
« Best hotel ever »

Wonderful hotel grate staff. The rooms very modern and equipped. Good breakfast and very good location, walking distance to Haram They took care of everything, Whenever in Mekka I will return

Our hotel has responded to the review
Our hotel has responded to the review

Dear Osama S., We very much appreciate your comments regarding your stay at the Swissôtel Makkah. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely,

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