Hotel - Swissôtel Makkah
Swissôttel Hotel Swissôttel Hotel

Swissôtel Makkah

4.3/5 3,358 reviews
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  • The hotel has wifi WIFI/Internet Access
  • The hotel serves breakfast Breakfast
  • The hotel has a bar Bar
  • The hotel does not have a parking Parking
  • The hotel has a restaurant Restaurant
  • The hotel has air conditioning in rooms Air Conditioning
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Services in the hotel and nearby

Check-in from 16h00
Check out up to 12h00

Services and practical information

Paying
  • WIFI/Internet Access
    • WIFI at the hotel (Paying)
    • WIFI in your room (Paying)
  • Parking
    • Parking - Valet On Request
    • Well-lit parking
  • 100% non-smoking hotel
  • Air conditioned
    • Air conditioning
    • Automatic air control
    • Air Conditioning

Catering

  • 1 restaurant(s)
  • 1 bar(s)

Business services

  • 1 meeting room(s)
  • Conventions hotel
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Hotel location

Our rooms

Classic Room - The spacious and stylishly-designed Classic Room exudes an air of elegance and tranquillity that charms the most discerning guest.Our Classic Room promises to delight both leisure and business guests with a melange of amenities and warm service.

  • 1,487 rooms
  • 100% non-smoking hotel
  • Baby bed
    • Air conditioning
    • Emergency exit map
    • Automatic air control
    • Baby bed
    • WIFI in your room
    • Sprinkler in room
    • Keycard-operated door locks
    • Audible smoke alarms in rooms
    • Deadbolts and/or locks in rooms
    • Security peephole
    • Emergency info in rooms
Our rooms fittings

Our restaurants and bars

See all our restaurants and bars

Your meetings and events

4.3/5 AccorHotels Rating 3,358 reviews

Our guest reviews for Swissôtel Makkah

100% genuine reviews from our guests

Find out more
Anonymous Families - 12/01/2019 AccorHotels certified review
« Great experience »

The stay and service was great. One improvement though is the lifts. I was on the 25th floor and each time I went down, I had to use the service lift which was very inconvenient.

Mohamed A. Families - 09/01/2019 AccorHotels certified review
« fantastic hotel but poor hot to arrive instructions »

Pros: fantastic hotel, fabulous view, clean room and nice hospitality. Cons: Very difficult to arrive to hotel specially if you are driving as all roads around the hotel restricted by police. How to arrive instructions did not mentioned any thing of that and lost 2 hours going around and £650 traffic fine. I suggest to add instruction that gusts should tell the police officer that you book in the hotel so open the road for them.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mohamed A., We very much appreciate your comments regarding your stay at the Swissôtel Makkah. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one.

Husen A. Families - 08/01/2019 AccorHotels certified review
« Very nice stay »

Very nice clean and high quality rooms, very good breakfast and great location, only draw back is some of the staff I requested blankets for my children because they weren’t enough blankets in the room but I had to call three times and walk down to the reception to get them and they were delivered the room nearly 23:00. The reception staff however were fantastic.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Husen A., We very much appreciate your comments regarding your stay at the Swissôtel Makkah. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one.

Anonymous Families - 08/01/2019 AccorHotels certified review
« HotelExcellent staff..good hotel! »

I chose your hotel to stay in with my husband and kids. Location is excellent. The staff were really outstanding! I would like to send a special thanx for Mr.Ehab & Mr. Tabish at the welcome reception. They made my 1st impression prior to our staying. The rooms were clean and comfortable. However, the restaurant during the breakfast was less. Than my expectation.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Nourah A., We very much appreciate your comments regarding your stay at the Swissôtel Makkah. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one.

Ayaz A. Couples - 06/01/2019 AccorHotels certified review
« Stay »

Great hotel. Excellent staff

Our hotel has responded to the review
Our hotel has responded to the review

Dear Ayaz A., We very much appreciate your comments regarding your stay at the Swissôtel Makkah. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one.

Anonymous Families - 06/01/2019 AccorHotels certified review
« Nice and helpful staff »

Generally nice and well managed. Did not get the room I had reserved. Was upgraded to a suite which did not meet our needs and request for an extra roll away bed was turned down.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mohammad G., We very much appreciate your comments regarding your stay at the Swissôtel Makkah. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one.

Anonymous Families - 04/01/2019 AccorHotels certified review
« Best place In makkah »

Excellent stay, best front office staff very helpful my reservation got cancel but they help me to get the room by same price while rate got higher as I was with my old parents,

Our hotel has responded to the review
Our hotel has responded to the review

Dear Rabab A., We very much appreciate your comments regarding your stay at the Swissôtel Makkah. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one.

Abdulaziz Families - 04/01/2019 AccorHotels certified review

Jt good but it wasn't the room that I reserved. The room I reserved has Kaba views but they didn't give me what I pay for it.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Abdulaziz A., We very much appreciate your comments regarding your stay at the Swissôtel Makkah. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one.

From D. K. Families - 04/01/2019 AccorHotels certified review
« satisfactory. »

1. The location was perfect for our stay - few minutes walk to the mosque. 2. The view of the mosque from the 4oth floor was excellent. ------------------------------ On the side improvement, 1. I would like to see the cleaning staff are conscious of cleanliness. One person for arranging the beds and putting new towels while the other removes the dirty towels, toilets and bins. In short, the cleaning staff are trained/constantly reminded to wash their hands before touching the clean towels.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mohammad M., We very much appreciate your comments regarding your stay at the Swissôtel Makkah. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one.

Imran Families - 03/01/2019 AccorHotels certified review
« Not too bad »

the lift lobbies were extremleye cold. The rooms were nice and comfrotable. Staff were ok but not very welcoming.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Imran C., Thank you for taking the time to tell us about your experience at the Swissôtel Makkah. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Swissôtel, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future.

Mohammed R. K. R. Families - 01/01/2019 AccorHotels certified review
« Excellent »

Pleased with Reception person.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mohammed R., We very much appreciate your comments regarding your stay at the Swissôtel Makkah. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one.

Rihan M. Families - 30/12/2018 AccorHotels certified review
« Very good »

The hotel was very good but the lift's are very poor to use as the floor we was staying had only 2 lifts working out of 4 All the time some time we had to wait over 5min and it was so confusing and this is only umarh time.

Khurram Z. Families - 29/12/2018 AccorHotels certified review
« Excellent »

peaceful and satisfying! Excellent breakfast Buffett!

Ayat Families - 29/12/2018 AccorHotels certified review
« worst elevators »

It was so difficult to get an elevator, and when I finaly got one it was overloaded.The number of elevators is not sufficient and some elevators do not take you directly to the ground floor, you need to change elevators to get to ground flour.That was not convenient, because in Mecca we needed to use the elevators at least 10 days/day to get to the holy mosque for prayer.

Raja A. Families - 28/12/2018 AccorHotels certified review
« Mr A. »

Excellent service very pleasant and professional staff

M. Families - 26/12/2018 AccorHotels certified review
« Perfect »

Very nice

Dr.shrief M. Families - 26/12/2018 AccorHotels certified review

Short stay, with horrible welcome from the hotel, i informed the reservation department and booking.com that i will come early and leave also early . So that they prepare for it and i did that 1 month before my arrival but unfortunately they didn't prepare for it and they treated us like animals leaving us to wait in the reception area without any compensation for anything, time ,effort or even money . I am so disappointed and if you had cameras please check in 14th of december 2018 from 4a.m. till 7 a.m. my 18 months kids and my wife went crazy due to over exhaustion after a long travel and stay there at the reception without a room. It was totally unfair

Our hotel has responded to the review
Our hotel has responded to the review

Dear Shrief M., Thank you for taking the time to tell us about your experience at the Swissôtel Makkah. At Swissôtel, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely,

Nasir U. Families - 24/12/2018 AccorHotels certified review
« Makkah visit »

An excellent place to stay

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mohammad Nasir U., We very much appreciate your comments regarding your stay at the Swissôtel Makkah. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely,

Khairiah A. Families - 24/12/2018 AccorHotels certified review
« Good location and comfortable rooms »

Everything was excellent about this hotel. There are two things that need improvement: 1- check in was very slow and not everyone knew what they were doing 2- the hotel is accessed from Alharam through the shopping mall. However, there were no signs in the mall for hotel direction!! Only a little sign once you are in front of the hotel!! Signs and directions need to be placed in the entrance to the mall because even the security officer at the entrance didn’t know the hotel existed!!

Our hotel has responded to the review
Our hotel has responded to the review

Dear Khairiah A., We very much appreciate your comments regarding your stay at the Swissôtel Makkah. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely,

Mohamed Families - 23/12/2018 AccorHotels certified review
« So nice »

So nice Only as you can make check in earlier

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mohammed G., We very much appreciate your comments regarding your stay at the Swissôtel Makkah. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely,

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