Swissôtel Makkah 5 stars

Customer review rating 4.3/5 3,994 reviews
Swissôtel Makkah
See on a map
+ 9 Services
Book this hotel

Room 1

Number of guests
Children's age
Best price guarantee How it works?

Le Club AccorHotels

Free: become a member

When making a booking at this hotel:

  • I earn Status & Rewards points

  • I can use my Rewards points

  • I benefit from advantages

  • I can take advantage of the Members' rate

You have reached the maximum of 6 favourite hotels, please remove one favourite before adding a new one.

Hotel extras

Located in close proximity to the holy Masjid Al Haraam-overlooking the Kaaba and the Grand Mosque with embodiment of contemporary design - uncluttered-understand and modern-with intuitive-charming and warm service

Services in the hotel and nearby

Check-in from 16h00

Check out up to 12h00

Paying

Services and practical information
  • WIFI/Internet Access
  • Parking
  • 100% non-smoking hotel
  • Air conditioned
Catering
  • 1 restaurant(s)
  • 1 bar(s)
Business services
  • 1 meeting room(s)
  • Conventions hotel
Information message

Ramadan check in time: 18:00.

Hotel location

Swissôtel Makkah

King Abdul Aziz Endowment
Ajyad Street

makkah
saudi arabia

Tel: +96612 5718000

Fax: (+966)12 5718111

Contact email

Check-in from 16h00

Check out up to 12h00

  • MASJID AL HARAM :   Ajyad Street Masjid Al Haram

  • By plane

    KING ABDULAZIZ INTL AIRPORT At 100km / 62 miles

GPS :21.418042, 39.825781

Our accommodations

Classic Room - The spacious and stylishly-designed Classic Room exudes an air of elegance and tranquillity that charms the most discerning guest. Our Classic Room promises to delight both leisure and business guests with a melange of amenities and warm service.

Classic Room King Kaaba

  • Max. number of persons: ‌2
  • Area: From 32
  • Wireless internet in your room(...)

Classic Room Twin Kaaba

  • Max. number of persons: ‌3
  • Area: From 32
  • Wireless internet in your room(...)

Classic Room Triple Kaaba

  • Max. number of persons: ‌3
  • Area: From 32
  • Wireless internet in your room(...)

Classic Room Twin City

  • Max. number of persons: ‌3
  • Area: From 32
  • Wireless internet in your room(...)

Classic Room King Haram

  • Max. number of persons: ‌2
  • Area: From 32
  • Wireless internet in your room(...)

Junior Suite City

  • Max. number of persons: ‌4
  • Area: From 64
  • Wireless internet in your room(...)

Junior Suite Haram

  • Max. number of persons: ‌4
  • Area: From 64
  • Wireless internet in your room(...)

Junior Suite Kaaba

  • Max. number of persons: ‌4
  • Area: From 64
  • Wireless internet in your room(...)

Classic Room King Bed City

  • Max. number of persons: ‌2
  • Area: From 32
  • Wireless internet in your room(...)

Classic Room Triple City

  • Max. number of persons: ‌3
  • Area: From 32
  • Wireless internet in your room(...)

Classic Room Quad Bed City View

  • Max. number of persons: ‌4
  • Area: From 32
  • Wireless internet in your room(...)

Classic Room Twin Haram

  • Max. number of persons: ‌2
  • Area: From 32
  • Wireless internet in your room(...)

Classic Room Triple Haram

  • Max. number of persons: ‌3
  • Area: From 32
  • Wireless internet in your room(...)

Classic Room Quad Bed Haram View

  • Max. number of persons: ‌4
  • Area: From 32
  • Wireless internet in your room(...)

Classic Room Quad Bed Kaaba View

  • Max. number of persons: ‌4
  • Area: From 32
  • Wireless internet in your room(...)

Premier Room King Bed Kaaba View

  • Max. number of persons: ‌3
  • Area: From 32
  • Wireless internet in your room(...)

Premier Room Twin Beds Kaaba View

  • Max. number of persons: ‌3
  • Area: From 32
  • Wireless internet in your room(...)

Our restaurants and bars

AL RUWAD RESTAURANT

Type of cuisine: International

Serving an International buffet for the 3 meal periods with famous cuisine from around the world from Mediterranean to Indian, Chinese, South East Asian and Continental cuisine and not forgetting the local Arab cuisine too.

Lunch

13:00 - 16:00

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Dinner

19:00 - 23:00

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

AL RUWAD TEA LOUNGE

Photo non contractuelle / Strictly non binding

Al-Ruwad Tea Lounge exudes a mix of elegance and tranquility. On offer is an exclusive selection of tea and coffee, complimenting the delicately fashioned fresh sandwiches and pastries.

Your meetings and events

Our meeting rooms

  • Number of meeting rooms: 1

  • Maximum size: 32 m²

  • Maximum capacity: 14 people

Find out more

Our guest reviews for
Swissôtel Makkah

100% genuine reviews from our guests

Find out more

AccorHotels Rating 4.3/5

3,994 reviews

Great clean hotel in an excellent location

Customer review rating 4.3/5

Anonymous Families - 20/06/2019 AccorHotels certified review

Very satisfying stay with only one concern which is to do with the housekeeping staff which was neither helpful nor friendly specially to old aged people.

Dear Mohammad A., Thank you for taking the time to tell us about your experience at the Swissôtel Makkah. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Swissôtel, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely,

Very good

Customer review rating 4.3/5

Al-qahtani Families - 20/06/2019 AccorHotels certified review

Everything Was good but air conditioning can’t turnoff just makes down or up my baby sick from it

Dear Shabeeb A., Thank you for taking the time to tell us about your experience at the Swissôtel Makkah. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Swissôtel, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely,

Just okay

Customer review rating 4.3/5

Zeeshan Families - 19/06/2019 AccorHotels certified review

Room was dirty nd bathroom was small,over priced

Dear Zeeshan R., Thank you for taking the time to tell us about your experience at the Swissôtel Makkah. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Swissôtel, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely,

very good hotel

Customer review rating 4.3/5

Mhd A. C. Families - 19/06/2019 AccorHotels certified review

It was comfortable Umrah trip , everything arranged fastly except checking out , and the hotel should have a free parking for guest car and the parking rate should be included with room rate , and to pay 200SR for one night for car park , its so expensive , and to pay 190 SR for my 2 guest to drink tea with me in breakfast resturant is too much too , ( I had one guest with his daughter 11 years old ) they charged me 190 SR for both ,its unbelievable . the hotel administration should care about these problems and solve it .

Dear Mhd Ayman C., Thank you for taking the time to tell us about your experience at the Swissôtel Makkah. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Swissôtel, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely,

Umrah

Customer review rating 4.3/5

Mohammed S. Families - 19/06/2019 AccorHotels certified review

Lack of communication, coordination and execution within Swissotel staff, departments and often no results. We have to submit our request multiple times for certain room type and repaur, maintenance, supplies and often started all over again every time we talked to new staffer who often defended he just started and nothing in the system. Worst experience with Security when tgey didnt allow our transoortation despite tge fact. Vehicle num we was given by Chief Executive Concierge which delayed us by an hour. Staffers, Zayed, Abdullah, Basit, Fahad, Ahmed, Ameer and we been bugged for check out day early. Staffer actually came to my Mother's (86 yr) room 221 and said She had 5 minutes to vacate room. Mr. Maqsood had been advised and he confirmed that our rooms been extended thru 6/17 check out. He did all he could but terrible experience with reception, housekeeping, security. Room 204 and 4001 was booked via Swissotel Hotel Website, room 221 via travel agent, and upgraded to 4028 via reception paid additional SAR275 per night, on top of SAR680 to travel agent.

Dear Mohammed S., Thank you for taking the time to tell us about your experience at the Swissôtel Makkah. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Swissôtel, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely,

Ms Olalabi

Customer review rating 4.3/5

Kubrat Families - 19/06/2019 AccorHotels certified review

Not too bad

Dear Adijat A., We very much appreciate your comments regarding your stay at the Swissôtel Makkah. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely,

Mrs Zaakira A.

Customer review rating 4.3/5

Zaakira A. Couples - 18/06/2019 AccorHotels certified review

Check in was super efficient Our stay was very pleasant The restaurant served a fabulous breakfast Overall it was a very pleasing experience

Dear Zaakira A., We very much appreciate your comments regarding your stay at the Swissôtel Makkah. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely,

Good

Customer review rating 4.3/5

Javed Families - 18/06/2019 AccorHotels certified review

On the whole it was a pleasant experience with good mattresses and clean towels. But the breakfast could have been better with different varieties instead of having just cakes and bread

Dear Javeed A., Thank you for taking the time to tell us about your experience at the Swissôtel Makkah. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Swissôtel, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely,

Best hotel

Customer review rating 4.3/5

Babayo S. Families - 17/06/2019 AccorHotels certified review

Thank you so much as I am always been recognized and taken care specially by front office will be back soon and it’s my second home.

Dear Babayo s., We very much appreciate your comments regarding your stay at the Swissôtel Makkah. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely,

Mr

Customer review rating 4.3/5

Mohamed U. S. Families - 17/06/2019 AccorHotels certified review

It was wonderful mashalllah will come back again to the same hotel when coming with family Also the sahoor and iftaar was the best the staff is so friendly Mashalllah

Dear Muhammed Usama s., We very much appreciate your comments regarding your stay at the Swissôtel Makkah. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely,

Muhammad A.

Customer review rating 4.3/5

Mohammad A. Families - 17/06/2019 AccorHotels certified review

We got upgrade with two kaaba view rooms in ramadhan. All well. Rooms spacious and service was good. Food was just average.

Dear Muhammad A., We very much appreciate your comments regarding your stay at the Swissôtel Makkah. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely,

Very good

Customer review rating 4.3/5

Youssef A. Families - 16/06/2019 AccorHotels certified review

Good experience

Dear Youssef Fahad a., We very much appreciate your comments regarding your stay at the Swissôtel Makkah. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely,

Excellent place to stay in Makkah all year round

Customer review rating 4.3/5

Ebrahim J. Couples - 15/06/2019 AccorHotels certified review

Every hotel can provide you with a room. It is the service that makes a difference. he SwissOtel people understand that they are in the hospitality business. And they go out of their way to take excellent care of their guest. From the front desk, to housekeeping to Concierge Service to the people in the restaurant.

Dear Ebrahim J., We very much appreciate your comments regarding your stay at the Swissôtel Makkah. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely,

Wow!

Customer review rating 4.3/5

Krizia Families - 14/06/2019 AccorHotels certified review

The view, the service and the staffs were all amazing..

Dear Krizia I., We very much appreciate your comments regarding your stay at the Swissôtel Makkah. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely,

Room No 533 3 nights then 1 night in 1233

Customer review rating 4.3/5

Tayyab H. Families - 14/06/2019 AccorHotels certified review

I have excellent experience staff is very wel educated. trained & cooperative All boys & even girl. Breakfast is very good atmosphere etc Satisfaction level is high

Dear Tayyab H., We very much appreciate your comments regarding your stay at the Swissôtel Makkah. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely,

Best service in the world's best place

Customer review rating 4.3/5

Mohamed E. Families - 13/06/2019 AccorHotels certified review

We are very much happy. One suggestion is to take measurements to avoid food wastage during Suhoor or Iftar or breakfast or any buffet.

Dear Mohamed E. Mohamed Musthafa, We very much appreciate your comments regarding your stay at the Swissôtel Makkah. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely,

Mr j

Customer review rating 4.3/5

S J. Solo - 13/06/2019 AccorHotels certified review

every thing as expected. 2 small remarks about the cleaning the room: 1. They do not respect the do not disturb privacy. The still knock on the door. 2. The cleaning boy did not wear a hand cloves. He clean the bathroom then he bring the towels and make the bed. He should wear and change cloves per room. Thank you.

Dear Sulaiman A., We very much appreciate your comments regarding your stay at the Swissôtel Makkah. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely,

Good hotel, but there are much better hotels in that price range

Customer review rating 4.3/5

Ahmed E. Families - 13/06/2019 AccorHotels certified review

Pros: Very helpful staff in reception, concierge and room service, about 5-7 minutes walk to Haram either using Ajyad Gate or King Abdulaziz Gate. The hotel have separate entrance on Ajyad street just before Royal Dar Al Eiman hotel, and another entrance through Clock Tower. Room sizes are good, and although bathroom size is smaller than most hotel I have been to, but it is well planned. Elevators per room ratio is good, and although I was in 26th floor, the elevator reaches my floor very quickly Pancakes, fresh juices, Fried fish, spinach with cheese and Foul were delicious Breakfast buffet. ------------------ Cons: - Hotel Restaurant and Masjid were in another tower, so I have to walk about 100m or more inside hotel corridors each morning to go there, which was not a good thing to do. - Breakfast buffet was acceptable but needs more attention and management because it doesn't have a lot of food, sweets and vegetables varieties like other hotels in that price range. - Each dish was repeated two and sometimes four times without a reason. - No regular fried potato, falafel and even normal white cheese most of days which is basic for any breakfast buffet - Strange bread arrangement by putting the most consumed type of bread beside the toaster so anybody use the toaster will block anybody wants that type of bread which happened a lot, plus no Egyptian bread offered. - Pastries was below average in taste and varieties. - Restaurant staff in first day of my stay during breakfast were picking up plates in front of people without asking them first and with dishes filled with food yet to be eaten, so some people went to get something and return to their table to find all dishes have been taken and the table cleaned, but it happened again. - pancakes table were far with no Jam or Nutella, only a homemade white and brown chocolate sauce and pancake syrup, so If you prefer to add Jam to pancakes you have to walk a long way back to the main buffet - Few types of fresh fruit with no Banana most of days, no watermelons or melons all days, only orange or apple are available.

Dear Ahmed E., Thank you for taking the time to tell us about your experience at the Swissôtel Makkah. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Swissôtel, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely,
Customer review rating 4.3/5

Telha Couples - 13/06/2019 AccorHotels certified review

Stay was ok but disappointment hotel didn't provide some sort of breakfast as we had to check out or could have exchanged the meal the answer was just a no

Dear Telha F., We very much appreciate your comments regarding your stay at the Swissôtel Makkah. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely,

Good with bad experience

Customer review rating 4.3/5

Yawar A. Families - 12/06/2019 AccorHotels certified review

My kid bump his head with bad injury and bleeding .. I call the hotel to provide me the first aid service to my kid . I shocked to hear that we dont have first aid and any medicle service so i went to pharmacy by my self to bring bandages..... My family comfort is my fist priority might be next time i will not lookinh for hotel which have atleast medical services.........this is strange and you have to add this...

Dear Yawar a., Thank you for taking the time to tell us about your experience at the Swissôtel Makkah. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Swissôtel, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely,
Our most recent 20 reviews

In partnership with TripAdvisor

Our other hotels nearby

All our hotels in makkah