Swissôtel Makkah 5 stars

Customer review rating 4.3/5 4,227 reviews
Swissôtel Makkah
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+ 9 Services
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Room 1

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Hotel extras

Located in close proximity to the holy Masjid Al Haraam-overlooking the Kaaba and the Grand Mosque with embodiment of contemporary design - uncluttered-understand and modern-with intuitive-charming and warm service

Services in the hotel and nearby

Check-in from 16h00

Check out up to 12h00

Paying

Services and practical information
  • WIFI/Internet AccessPaying
  • Parking
  • 100% non-smoking hotel
  • Air conditioned
Catering
  • 1 restaurant(s)
  • 1 bar(s)
Business services
  • 1 meeting room(s)
  • Conventions hotel
Information message

Ramadan check in time: 18:00.

Hotel location

Swissôtel Makkah

King Abdul Aziz Endowment
Ajyad Street

makkah
saudi arabia

Tel: +96612 5718000

Fax: (+966)12 5718111

Contact email

Check-in from 16h00

Check out up to 12h00

  • MASJID AL HARAM :   Ajyad Street Masjid Al Haram

  • By plane

    KING ABDULAZIZ INTL AIRPORT At 100km / 62 miles

GPS :21.418042, 39.825781

Our accommodations

Classic Room - The spacious and stylishly-designed Classic Room exudes an air of elegance and tranquillity that charms the most discerning guest. Our Classic Room promises to delight both leisure and business guests with a melange of amenities and warm service.

Classic Room King Kaaba

  • Max. number of persons: 2
  • Area: From 32

Classic Room Twin Kaaba

  • Max. number of persons: 3
  • Area: From 32

Classic Room Triple Kaaba

  • Max. number of persons: 3
  • Area: From 32

Classic Room Twin City

  • Max. number of persons: 3
  • Area: From 32

Classic Room King Haram

  • Max. number of persons: 2
  • Area: From 32

Junior Suite City

  • Max. number of persons: 4
  • Area: From 64

Junior Suite Haram

  • Max. number of persons: 4
  • Area: From 64

Junior Suite Kaaba

  • Max. number of persons: 4
  • Area: From 64

Classic Room King Bed City

  • Max. number of persons: 2
  • Area: From 32

Classic Room Triple City

  • Max. number of persons: 3
  • Area: From 32

Classic Room Quad Bed City View

  • Max. number of persons: 4
  • Area: From 32

Classic Room Twin Haram

  • Max. number of persons: 2
  • Area: From 32

Classic Room Triple Haram

  • Max. number of persons: 3
  • Area: From 32

Classic Room Quad Bed Haram View

  • Max. number of persons: 4
  • Area: From 32

Classic Room Quad Bed Kaaba View

  • Max. number of persons: 4
  • Area: From 32

Premier Room King Bed Kaaba View

  • Max. number of persons: 3
  • Area: From 32

Premier Room Twin Beds Kaaba View

  • Max. number of persons: 3
  • Area: From 32

Our restaurants and bars

AL RUWAD RESTAURANT

Type of cuisine: International

Serving an International buffet for the 3 meal periods with famous cuisine from around the world from Mediterranean to Indian, Chinese, South East Asian and Continental cuisine and not forgetting the local Arab cuisine too.

Lunch

13:00 - 16:00

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Dinner

19:00 - 23:00

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

AL RUWAD TEA LOUNGE

Photo non contractuelle / Strictly non binding

Al-Ruwad Tea Lounge exudes a mix of elegance and tranquility. On offer is an exclusive selection of tea and coffee, complimenting the delicately fashioned fresh sandwiches and pastries.

Your meetings and events

Our meeting rooms

  • Number of meeting rooms: 1

  • Maximum size: 32

  • Maximum capacity: 14 people

Find out more

Our guest reviews for
Swissôtel Makkah

100% genuine reviews from our guests

Find out more

AccorHotels Rating 4.3/5

4,227 reviews

Very good

Customer review rating 4.3/5

Saeed Friends - 16/10/2019 AccorHotels review

Great

Dear Saeed A., Thank you for taking the time to tell us about your experience at the Swissôtel Makkah. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Swissôtel, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely,
Customer review rating 4.3/5

Showkath C. Friends - 15/10/2019 AccorHotels review

Satisfied with everything, location, reception, breakfast,vroom aminities, etc.

Dear Showkath C., We very much appreciate your comments regarding your stay at the Swissôtel Makkah. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely,

Abu Mohammed. Dammam

Customer review rating 4.3/5

Ali A. Families - 15/10/2019 AccorHotels review

It was a very enjoyable stay with the hotel plus it is so close from Haram. Will stay again inshallah.

Dear Ali A., We very much appreciate your comments regarding your stay at the Swissôtel Makkah. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely,

comfortable room with great services

Customer review rating 4.3/5

Anonymous Families - 08/10/2019 AccorHotels review

excellent

Dear Dhiyab A., We very much appreciate your comments regarding your stay at the Swissôtel Makkah. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely,

Good

Customer review rating 4.3/5

Mohammed Families - 07/10/2019 AccorHotels review

Nice

Dear Mohammed A., We very much appreciate your comments regarding your stay at the Swissôtel Makkah. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely,
Customer review rating 4.3/5

Mustafa M. H. Families - 06/10/2019 AccorHotels review

It was fair

Dear Mustafa Muhammed H., We very much appreciate your comments regarding your stay at the Swissôtel Makkah. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely,

This experience was an epitome of excellence

Customer review rating 4.3/5

Abdul A. C. Families - 05/10/2019 AccorHotels review

It was a great experience.therefore i would like to acknowledge and extend my thanks to the management and the staff of the swissotel Makkah for making our experience in Makkah an unforgettable one.

Dear Abdulali C., We very much appreciate your comments regarding your stay at the Swissôtel Makkah. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely,

Amazing!

Customer review rating 4.3/5

Janey Friends - 04/10/2019 AccorHotels review

From the minute we checked in the experience was memorable. I was amazed by the professional staffing and superb accommodations. The breakfast was extremely delicious. I dont think there is anything I can recommend to make it better...will definitely stay at the Swissotel again.

Dear Janap S., We very much appreciate your comments regarding your stay at the Swissôtel Makkah. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely,

It was fantastic

Customer review rating 4.3/5

Salha A. A. Families - 04/10/2019 AccorHotels review

every thing was good .the bed,the breakfast ,the employees.

Dear Salha A., We very much appreciate your comments regarding your stay at the Swissôtel Makkah. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely,

Poor service

Customer review rating 4.3/5

Jumaan A. Couples - 03/10/2019 AccorHotels review

It is my favorite hotel in makkah, but my last visit was disappointed. The view was not the expected due to it is in the building side. Prayer rug (sojadah), slippers and some room staff were not available also, room service not answering the phone, Check in & check out take long long time. Even though I found many of them and many trollies free and waiting downstairs concierge take more than 45 minutes so, I have to carry my luggage and leave the room.

Dear Jamaan A., Thank you for taking the time to tell us about your experience at the Swissôtel Makkah. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Swissôtel, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely,

An amazing hotel at a great location

Customer review rating 4.3/5

Saaib Y. Families - 28/09/2019 AccorHotels review

Overall experience was very satisfactory. My stay was comfortable. The room was very good with all the facilities and with a great view. The access to the hotel was difficult. You need to highlight the availability of tunnel access to all the guests beforehand in case the road access is closed. I had to walk for about 1 km to reach the hotel. The breakfast was very well organized despite a huge crowd, however there is room for improvement in the variety of dishes.

Dear Muhammad Sayeb Y., We very much appreciate your comments regarding your stay at the Swissôtel Makkah. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one.

Not felt welcome

Customer review rating 4.3/5

Houssem Families - 28/09/2019 AccorHotels review

I can't say that it was a very bad experience. I had a good upgrade but compared to another Accor Hotel in the same city, I would prefer Pullman where I do feel home and I feel welcome. It started with check-in. I went to the counter of the Club and the guy sitting there with rudeness asked me to go to another desk. The lady was really so kind and she did the check-in. She informed us about the check-in. Everything went normal and as expected. The morning we went to breakfast and we realized that there no specific breakfast area or lounge for members. We took the queue for the food (normal). We asked for fresh juice and for Caffe Latte but we were surprised that we need to pay for it. We asked to utilize then our voucher of welcome drink. It was as if we asked for the moon. After a few minutes, someone from the team called ASHRAF was kind enough to manage to bring to us what we have requested. That misadventure happened was mainly because we know what Accor members and mainly platinium members can benefit and having the benchmark of another Accor hotel in the same place, we decided not to come back to Swiss hotel and we just came back yesterday from our usual hotel.

Dear Houssem E., We very much appreciate your comments regarding your stay at the Swissôtel Makkah. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one.

Amazing Experience

Customer review rating 4.3/5

Asim R. Families - 25/09/2019 AccorHotels review

It was a wonderful experience staying at Swissotel

Dear Asim R., We very much appreciate your comments regarding your stay at the Swissôtel Makkah. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely,

Le Club Members are Prioritized

Customer review rating 4.3/5

Jury N. Families - 21/09/2019 AccorHotels review

Fatima from reservations Elaf in GR Mr. Alamri , Omar and The Security Team .. every one is welcoming and helpful. Super clean rooms My mom loved the breakfast.

Dear Jury A., We very much appreciate your comments regarding your stay at the Swissôtel Makkah. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely,

The Hotel services are very Bad we aske for very semple requirent the staff they took more than hour to bring the thing

Customer review rating 4.3/5

Ahmed A. H. Families - 18/09/2019 AccorHotels review

The experience was very bad and I will not recommend any body to stay in this Hotel the service was very bad and the breakfast food good. I stay in may Hotel over the world and even in Makah the service much better than the service I received I will never ever will stay in future such Hotel, I am really very upset with the Hotel services the Hotel Management should take my complain in consideration.

Dear Ahmed H., Thank you for taking the time to tell us about your experience at the Swissôtel Makkah. At Swissôtel, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future.

Comfortable Umrah experience

Customer review rating 4.3/5

Hafidz N. Families - 18/09/2019 AccorHotels review

It was very comfortable. The manager Mr Aznan made it especially welcoming. Food is very good as usual.

Dear Hafidz N., We very much appreciate your comments regarding your stay at the Swissôtel Makkah. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one.

Disappointed

Customer review rating 4.3/5

Faris M. Families - 17/09/2019 AccorHotels review

Disappointed.

Dear Faris K., Thank you for taking the time to tell us about your experience at the Swissôtel Makkah. At Swissôtel, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely,

Exceptional hotel

Customer review rating 4.3/5

Khalid Couples - 17/09/2019 AccorHotels review

Great experience, many thanks for the fruit basket, also, many thanks to Mr. Ammar Shawosh - from Reservation office - who was well communicating and flexible and Mr. M. Alsharif for welcoming and offering additional services - that I have not used -

Dear Khaled A., We very much appreciate your comments regarding your stay at the Swissôtel Makkah. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one.

Ms Reem A.

Customer review rating 4.3/5

Reem A. Families - 16/09/2019 AccorHotels review

Incredible

Dear Reem A., We very much appreciate your comments regarding your stay at the Swissôtel Makkah. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one.

Very gud

Customer review rating 4.3/5

Kamarul H. B. H. Couples - 12/09/2019 AccorHotels review

Fast check in, nice room n all the staffs very polite. Will definitely stay in yr hotel again.

Dear Kamarul Husni Bin h., We very much appreciate your comments regarding your stay at the Swissôtel Makkah. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one.
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