Hotel - Swissôtel Makkah
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Swissôttel Hotel

Swissôtel Makkah

King Abdul Aziz Endowment  Ajyad Street 
  MAKKAH
SAUDI ARABIA

Based on 1,485 reviews
AccorHotels Rating Based on 1,485 reviews
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Check-in from 16h00
Check out up to 12h00
Paying

Services in the hotel and nearby

  • WIFI/Internet Access
    • WIFI at the hotel (Paying)
    • WIFI in your room (Paying)
  • Parking
    • Parking - Valet On Request
    • Well-lit parking
  • 1 restaurant(s)
  • 1 bar(s)
  • 1 meeting room(s)

Services and practical information

  • WIFI/Internet Access
    • WIFI at the hotel (Paying)
    • WIFI in your room (Paying)
  • Parking
    • Parking - Valet On Request
    • Well-lit parking

Catering

  • 1 restaurant(s)
  • 1 bar(s)

Business services

  • 1 meeting room(s)
See all services

Hotel location

Our rooms

Classic Room - The spacious and stylishly-designed Classic Room exudes an air of elegance and tranquillity that charms the most discerning guest.Our Classic Room promises to delight both leisure and business guests with a melange of amenities and warm service.

  • 1,487 rooms
  • Crib on request
    • Emergency exit map
    • Crib on request
    • WIFI in your room
    • Sprinkler in room
    • Keycard-operated door locks
    • Audible smoke alarms in rooms
    • Deadbolts and/or locks in rooms
    • Security peephole
    • Emergency info in rooms
Our rooms fittings

Our restaurants and bars

See all our restaurants and bars

Your meetings and events

4.3/5 AccorHotels Rating Based on 1,485 reviews

Our guest reviews for Swissôtel Makkah

100% genuine reviews from our guests

Find out more
AccorHotels certified review
Roshdy H. Families - 09/08/2017
« Excellent »

i did satisfy

AccorHotels certified review
Sultan Families - 02/08/2017
« Very nice »

Very nice hotel,,nice people,,excellent service

AccorHotels certified review
Nazo Couples - 01/08/2017
« Mr »

Excellent location. Friendly Staff. Good service

AccorHotels certified review
Md Families - 28/07/2017

was not so good everything was delayed, net user was not working without real help from front desk every thing was delayed even my flight booking without net some lamps were not working

AccorHotels certified review
Areej Families - 22/07/2017
« Not good »

Very slow room service, food breakfast was not good at all, pillows was uncomfortable

AccorHotels certified review
Abdul A. S. Couples - 18/07/2017
« The nearest location with overall best services provided by all staff members. »

Umrah trip. The best services by pleasant staff.

AccorHotels certified review
Osama G. Families - 15/07/2017
« SMALL ROOM & OLD BATHROOM »

WE WERE GIVEN AN OLD ROOM POORLY RENOVATED, THE BATHROOM WAS SO SMALL & OLD FOR THREE PEOPLE! I BOOKED & PAID FOR A THREE BEDROOM ALMOST ONE MONTH EARLY MAY 2017 AND I SHOULD HAVE GOT A BETTER ONE RATHER THAN THE OLD & SMALL ONE LIKE THIS

AccorHotels certified review
Javed Y. Couples - 13/07/2017
« it was worth for the money paid »

The check in and check out process is v smooth n quick but the coffee machine was missing this time .taking ablution was a lil difficult as no facilities and was provided to to wash the feet .usually there s a tap in the shower.overall the house keeing was v gud.the bfast was above par.more varieties since our last visit

AccorHotels certified review
Ashar Families - 13/07/2017
« check in took more than hour, no guidance, security staff do not know what to do when customer came, »

check in took more than hour, no guidance, security staff do not know what to do when customer came, no taxi available when customer leaving, how customer would take his luggage to Taxi, no facility for such case.

AccorHotels certified review
Pervaiz I. Families - 12/07/2017
« Superb! »

Experience was very good, room service was excellent .

AccorHotels certified review
Ibrahim A. Families - 11/07/2017
« Mr. Ibrahim A. »

The hotel management is very poor . My work requires frequent travel , I can say Swissôtel Makkah is the worst five star hotel in standard service and professional staff .

AccorHotels certified review
Ahmed Y. Families - 11/07/2017
« Bad attitude of staff and no intimate while check out »

I just reached the hotel checked in at 12:30 am at night and requested that I will check out at 4 pm they just didn't call or give any call in the room and hitted extra check out charges which was very bad after discussion with duty manager he said he will put 130 riyals atleast ,you should inform the guest with a call that are you checking out today as all hotels do that .

AccorHotels certified review
Shahid M. S. Couples - 11/07/2017
« Very good »

This hotel is really top class, very nice and courteous staff, specially the house keeping staff. I was in room number 2502 on the 25th floor and was extremely satisfied with the staff there, The only drawback is the size of the washrooms specially the shower area, which is so small that if somebody is fat or bulky he will find himself in ttrouble/problem as he will be totally stuck there. Overall a good experience and the breakfast was really top class.

AccorHotels certified review
Tahani G. Families - 11/07/2017
« Respectful and friendly staff with fast services »

Very nice and clean room Varieties of breakfast Easy access Respect the customer and they care about the long trips you were in to help nicely and in a fast way

AccorHotels certified review
Aatif D. Families - 06/07/2017
« Had booked a kaaba view room. Had a partial peek at the Kaaba from a certain corner of the room. »

Apart from the rush at the reception counters which slowed down the check in process. All staff was cordial & courteous... prompt and services were as per expectation. Had the room booked been provided as is... this rating would certainly have been different.

AccorHotels certified review
Sheheryar S. Families - 06/07/2017
« A satisfactory stay »

The location / access to grand masjid was the most convenient thing followed by shopping and food court experience . Hotel has a good ambience. And the breakfast buffet served was good. About the room it needs some improvements with regards to ambience specially the lighting part it was quite dull. And bathroom size is quite small. Bed were really comfortable. Service superb.

AccorHotels certified review
Zayu R. S. Families - 04/07/2017
« The best place in al haram mekkah »

I was in there for ramadhan umrah, I only regrets that the hotel couldn't be more flexible on their restaurant schedule in high seassson where people come there for praying in masjidil al haram for most of the time. I would be more appreciate if the hotel know the masjid praying schedule and support its activities, since the hotel is for al haram masjid facilities.

AccorHotels certified review
M. Solo - 04/07/2017
« Very good »

My stay was pleasant

AccorHotels certified review
Mohammad S. I. Families - 01/07/2017
« In the beginning it was very comfortable the rating was high about 10 but in the last day we were very much disturbed and hotel rating was reduced to half. »

I stayed with my wife for 11 days from 15 June to 26 June 2017. We enjoyed our stay for 10 days the hotel staff was very courteous. Our last day was very unpleasant. Our hotel booking from our travel agent in Mebourne was for 11 days from 15 June to 26 June 2017. On 25 June at 12 pm at midnight our internet was disconnected when contacted we were told that we are checked out and all our access cards are deactivated..We were asked us to pay the rent for one day since we had no booking from 25 to 26 June. It was a big surprise for us. Any how I paid the rent thru my master card. When I contacted my travel agent in Melbourne he said that I should not pay one day rent as it is the mistake from the hotel authorities. My objection is that if we had no confirmed booking from 25 to 26 June why the hotel authorities did not ask us to check out well before time so that I move out and stay with my friend in Jeddah. This is a big mistake from the hotel front office booking staff whose behaviour was unacceptable. I paid one day rent twice once to my travel agent and the second time to the Swiss hotel. I have received an email from the booking group manager who confirms that this happened due to the mistake from the hotel authorities.

AccorHotels certified review
Tariq Families - 01/07/2017

Was a great time

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