Hotel - Swissôtel Makkah
Swissôttel Hotel Swissôttel Hotel

Swissôtel Makkah

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4.4/5 2,615 reviews
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  • The hotel has wifi WIFI/Internet Access
  • The hotel serves breakfast Breakfast
  • The hotel has a bar Bar
  • The hotel does not have a parking Parking
  • The hotel has a restaurant Restaurant
  • The hotel has air conditioning in rooms Air Conditioning
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Services in the hotel and nearby

Check-in from 16h00
Check out up to 12h00
Paying

Services and practical information

  • WIFI/Internet Access
    • WiFi at the hotel (Paying)
    • WiFi in your room (Paying)
  • Parking
    • Parking - Valet On Request
    • Well-lit parking
  • 100% non-smoking hotel
  • Air conditioned
    • Air conditioning
    • Automatic air control
    • Air Conditioning

Catering

  • 1 restaurant(s)
  • 1 bar(s)

Business services

  • 1 meeting room(s)
  • Conventions hotel
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Hotel location

Our rooms

Classic Room - The spacious and stylishly-designed Classic Room exudes an air of elegance and tranquillity that charms the most discerning guest.Our Classic Room promises to delight both leisure and business guests with a melange of amenities and warm service.

  • 1,487 rooms
  • 100% non-smoking hotel
  • Crib on request
    • Air conditioning
    • Emergency exit map
    • Automatic air control
    • Crib on request
    • WiFi in your room
    • Sprinkler in room
    • Keycard-operated door locks
    • Audible smoke alarms in rooms
    • Deadbolts and/or locks in rooms
    • Security peephole
    • Emergency info in rooms
Our rooms fittings

Our restaurants and bars

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Your meetings and events

4.4/5 AccorHotels Rating Based on 2,615 reviews

Our guest reviews for Swissôtel Makkah

100% genuine reviews from our guests

Find out more
AccorHotels certified review
Mansoor H. Families - 16/05/2018
« not good. »

Rooms size was too small quad room did not had space to even move. Generator noise could not let us sleep. poor house keeping. average breakfast. no microwave ovens. no cutlery in rooms. hotel security staff at front gate were illiterate and bad mannered.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mansoor H., Thank you for taking the time to tell us about your experience at the Swissôtel Makkah. At Swissôtel, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely,

AccorHotels certified review
Fayyaz M. Families - 16/05/2018
« Nicely decorated room and comfortable stay with good food and luxurious Breakfast »

We got a good upgrade as it was not a busy season and staff tried best to find a good room. Pleasant smell in room and well organized by room service staff.Check in was smooth however multilingual staff is a must for ease of clientele and better experience.Breakfast was with good variety and in a spacious hall. Well stocked and promptly refilled dishes. Tea serving was very professionally managed at tables to make guests feel special. Linen was new and fresh in the room. Washroom was clean and issues and problems were responded well by the staff during our stay.A good luxurious experience at a prime location near Masjid Al Haram. Parking in the area is a problem and hotel should do something about it. Hotel need to provide assistance at lobby to elderly visitors to go to Haram as it is not easy due to tricky location in the whole complex.Some tours need to be offered by hotel to guests coming from North America or Europe or even other countries ( complementary) to take them to Makkah Meuseum and historical places in the city as guest would want to see the significant places in such a holy city.Bed size was perfect and we loved the comfort.Overall a good experience. Only one issue that was in the basement of hotel ( exit to complex drop off area), a very foul smell in the area that need to be managed as it was a very uncomfortable experience while using this entrance hopefully some temporary issue.

AccorHotels certified review
Prof. K. A. Couples - 15/05/2018
« staff was very caring, room neat & clean, very good breakfast »

I am very much satisfied with swissotel staff. They have upgraded my room haram view complimentarily. The staff has cared me alot. Everything was fine and freindly. Our stay at swissotel is memorable and thankful to all staff from reception to house keeping and also Restaurnt.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Kafeel A., We very much appreciate your comments regarding your stay at the Swissôtel Makkah. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely,

AccorHotels certified review
Shmoun M. Solo - 15/05/2018
« Exceptional »

Absolutely brilliant. The hospitality, friendly and welcoming individuals working at the hotel. The room for the price was fantastic.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Shmoun M., We very much appreciate your comments regarding your stay at the Swissôtel Makkah. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely,

AccorHotels certified review
Afroz Families - 15/05/2018
« Excellent »

Nice and excellent

Our hotel has responded to the review
Our hotel has responded to the review

Dear Afroz J., We very much appreciate your comments regarding your stay at the Swissôtel Makkah. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely,

AccorHotels certified review
Muhammad A. Families - 11/05/2018
« mr.muhammad A. »

because u r so beautiful

Our hotel has responded to the review
Our hotel has responded to the review

Dear Muhammad A., We very much appreciate your comments regarding your stay at the Swissôtel Makkah. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely,

AccorHotels certified review
Abdulnasir A. Couples - 10/05/2018
« We felt comfortable and welcomed, our needs addressed promptly, the staff very professional and very attentive. »

The check in was very professional and the staff very welcoming. In particular Mohammed and Jasiem. All Staff courteous including the Duty manager and concierge. Every need was addressed promptly. What I appreciated was that each need / concern that was addressed was personally followed up giving us peace of mind and to focus only on our holiday. The staff in the Breakfast lounge was well trained, well informed about the hotel, its services, the food, the facilities. I must commend Ferzan the Supervisor - who was extremely attentive. He ensured that we had a memorable experience. He explained the origins of the different different cuisines, invited us to experience the cold cuts counter and the pancakes. Every morning we were surprised that he recognised us given that the hotel was very full. In conversation, we questioned him about some of the younger staff we noticed and he proudly explained the Hotel's Corporate Social responsibility policy to us and how much you are doing for the refugees especially up skilling the youth during school vacation. He is a true ambassador for the Swissotel group and very professional in his dealings with the clients. The location of the Hotel is excellent in that it allows for access and exits via the Mall and also when very busy the added convenience of being able to exit and enter via Ajiyad street. will definitely recommend the hotel and look forward to staying there again soon. Only negative, although the rooms were well appointed we found the bathrooms very small and hence had to upgrade to a room with disabled facilities for the bigger bathroom. The added bonus was the view of the Kabah.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Abdulnasir A., We very much appreciate your comments regarding your stay at the Swissôtel Makkah. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely,

AccorHotels certified review
Mir M. A. Families - 10/05/2018
« Great »

It's our pleasure to be at this hotel. Had a great time. Staff was very professional and helpful, specially Mr Abdul Wahid Mansoor, very helpful, God bless him.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mir Mahmood A., We very much appreciate your comments regarding your stay at the Swissôtel Makkah. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely,

AccorHotels certified review
Nadeem A. Families - 08/05/2018
« Very hospitable and enjoyable »

Everyone from Bell Boy, House Keeping Staff, People at the Hotel Reception and the Duty Manager were all smiles for their guests. The moment I approached for Check-in till the time I collected my luggage (which was seven hours after my check-out), I felt as a Privliged Customer. I have been to many hotels around the world and in KSA as well, but the kind of homeliness and cooperation I found here is exemplary and unmatched. I would especially like to mention my very first encounter with the staff and the Duty Manager on my arrival. After a journey from Madinah by road in IHRM condition, I was totally exhausted and lost in different hotels in clock tower to find this one which was already booked. After quit some search through lifts escalators etc etc, I finally reached the hotel while my family was still in the vehicle somewhere nearby on the road. I was totally lost and confused where my family and vehicle could have been. The Duty Manager comforted me and deputed two very friendly young boys who helped and brought my family to the hotel and we were put in a comfortable room. This may be a routine incident for the hotel staff but meant a lot to me. Stay blessed. The only thing I would like to highlight is that the Hotel Name and directions are not adequately placed in the vicinity which needs to be looked in to for convenience of a newcomer. Before close, I would like to appreciate services and attitude of two persons amongst many: Mr. Maqsood Khan (Duty Manager) and Mr.Faheem Ali from Concierge Desk.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Nadeem Asghar, We very much appreciate your comments regarding your stay at the Swissôtel Makkah. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely,

AccorHotels certified review
Mohammed A. Families - 07/05/2018
« Mr »

It was amizing from start to end. We enjoyed all the time. Every thing was excellent. I will try to stay in it again.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mohmmed Hasan A., We very much appreciate your comments regarding your stay at the Swissôtel Makkah. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely,

AccorHotels certified review
Ahmed Z. Families - 07/05/2018
« clean-excellent »

my stay in this hotel was extremely perfect, staff were welcomed and professional, everything was clean. thank you

Our hotel has responded to the review
Our hotel has responded to the review

Dear Ahmed Z., We very much appreciate your comments regarding your stay at the Swissôtel Makkah. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely,

AccorHotels certified review
Am… Families - 05/05/2018
« Azam M. »

its was excellent and worth paying to stay in Swissôtel Makkah its not only one positive points there are many more in others words i can say better to see physical appearance is much more explanation than words

Our hotel has responded to the review
Our hotel has responded to the review

Dear Azam M., We very much appreciate your comments regarding your stay at the Swissôtel Makkah. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely,

AccorHotels certified review
Syed F. A. Families - 04/05/2018
« it's a pleasure trip »

we were extremely satisfied with our great trip because of your hospitality.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Syed Faisal A., We very much appreciate your comments regarding your stay at the Swissôtel Makkah. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely,

AccorHotels certified review
Shahid A. S. Families - 03/05/2018
« Good »

it was nice staying close to haram with Kaba view however the dirty and tainted glasses of windows spoiled the view in our room. In our two days stay there was no room service for cleaning room and changing towels. The room was otherwise nice and the reception staff hospitality is appreciated

Our hotel has responded to the review
Our hotel has responded to the review

Dear Shahid Abrar Siddiqui, We very much appreciate your comments regarding your stay at the Swissôtel Makkah. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely,

AccorHotels certified review
Muniza Solo - 03/05/2018
« My home away from home »

Extremely comfortable and pleasant. I'd like to make a special mention of the front desk staff, two of them, Maher and Mohammed I think who checked me in on 25 April, and housekeeping staff Suallem Mohammed, for their extreme pleasant disposition and professionalism. Thank you.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Muniza Bano S., We very much appreciate your comments regarding your stay at the Swissôtel Makkah. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely,

AccorHotels certified review
Anonymous Families - 03/05/2018

Everything was good and as booked, however we had dinner included and the buffet was not very diversified, as each night we had approximately the same food

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mohamed B., We very much appreciate your comments regarding your stay at the Swissôtel Makkah. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely,

AccorHotels certified review
Anonymous Families - 02/05/2018
« Mr abdus S. »

Allhamdulilla stayed at hotel for 5 nights .very comfortable .staff very helpful extremely close to haram will. diffinitly stay again.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Abdus S., We very much appreciate your comments regarding your stay at the Swissôtel Makkah. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely,

AccorHotels certified review
Anonymous Families - 30/04/2018
« Great service »

Quick Service and very generous employees.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Rafia Begum, We very much appreciate your comments regarding your stay at the Swissôtel Makkah. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely,

AccorHotels certified review
Yazeed A. Couples - 30/04/2018
« Nothing »

I have been staying in this hotel since it is open almost every year sometimes more than one stay on yearly. The cleanliness and room furniture is going down year after year. One thing improved which was the front desk and the speed of room service response.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Yazeed A., Thank you for taking the time to tell us about your experience at the Swissôtel Makkah. At Swissôtel, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely,

AccorHotels certified review
Abdullah A. Families - 28/04/2018
« Perfect »

It just perfect this the1st stay and it will not be the last definitely I’ll come back to swissotel

Our hotel has responded to the review
Our hotel has responded to the review

Dear Abdullah a., We very much appreciate your comments regarding your stay at the Swissôtel Makkah. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely,

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