Swissôtel Makkah 5 stars

Customer review rating 4.3/5 3,598 reviews
Swissôtel Makkah
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Hotel extras

Located in close proximity to the holy Masjid Al Haraam-overlooking the Kaaba and the Grand Mosque with embodiment of contemporary design - uncluttered-understand and modern-with intuitive-charming and warm service

Services in the hotel and nearby

Check-in from 16h00

Check out up to 12h00

Paying

Services and practical information
  • WIFI/Internet Access
  • Parking
  • 100% non-smoking hotel
  • Air conditioned
Catering
  • 1 restaurant(s)
  • 1 bar(s)
Business services
  • 1 meeting room(s)
  • Conventions hotel

Hotel location

Swissôtel Makkah

King Abdul Aziz Endowment
Ajyad Street

makkah
saudi arabia

Tel: +96612 5718000

Fax: (+966)12 5718111

Contact email

Check-in from 16h00

Check out up to 12h00

  • MASJID AL HARAM :   Ajyad Street Masjid Al Haram

  • By plane

    KING ABDULAZIZ INTL AIRPORT At 100km / 62 miles

GPS :21.418042, 39.825781

Our accommodations

Classic Room - The spacious and stylishly-designed Classic Room exudes an air of elegance and tranquillity that charms the most discerning guest. Our Classic Room promises to delight both leisure and business guests with a melange of amenities and warm service.

Classic Room King Kaaba

  • Max. number of persons: x2
  • Area: From 32
  • Wireless internet in your room
  • Phone(...)

Classic Room Twin Kaaba

  • Max. number of persons: x3
  • Area: From 32
  • Wireless internet in your room
  • Phone(...)

Classic Room Triple Kaaba

  • Max. number of persons: x3
  • Area: From 32
  • Wireless internet in your room
  • Phone(...)

Classic Room Twin City

  • Max. number of persons: x3
  • Area: From 32
  • Wireless internet in your room
  • Phone(...)

Classic Room King Haram

  • Max. number of persons: x2
  • Area: From 32
  • Wireless internet in your room
  • Phone(...)

Junior Suite City

  • Max. number of persons: x4
  • Area: From 64
  • Wireless internet in your room
  • Phone(...)

Junior Suite Haram

  • Max. number of persons: x4
  • Area: From 64
  • Wireless internet in your room
  • Phone(...)

Junior Suite Kaaba

  • Max. number of persons: x4
  • Area: From 64
  • Wireless internet in your room
  • Phone(...)

Classic Room King Bed City

  • Max. number of persons: x2
  • Area: From 32
  • Wireless internet in your room
  • Phone(...)

Classic Room Triple City

  • Max. number of persons: x3
  • Area: From 32
  • Wireless internet in your room
  • Phone(...)

Classic Room Quad Bed City View

  • Max. number of persons: x4
  • Area: From 32
  • Wireless internet in your room
  • Phone(...)

Classic Room Twin Haram

  • Max. number of persons: x2
  • Area: From 32
  • Wireless internet in your room
  • Phone(...)

Classic Room Triple Haram

  • Max. number of persons: x3
  • Area: From 32
  • Wireless internet in your room
  • Phone(...)

Classic Room Quad Bed Haram View

  • Max. number of persons: x4
  • Area: From 32
  • Wireless internet in your room
  • Phone(...)

Classic Room Quad Bed Kaaba View

  • Max. number of persons: x4
  • Area: From 32
  • Wireless internet in your room
  • Phone(...)

Premier Room King Bed Kaaba View

  • Max. number of persons: x3
  • Area: From 32
  • Wireless internet in your room
  • Phone(...)

Premier Room Twin Beds Kaaba View

  • Max. number of persons: x3
  • Area: From 32
  • Wireless internet in your room
  • Phone(...)

Our restaurants and bars

AL RUWAD RESTAURANT

Type of cuisine: International

Serving an International buffet for the 3 meal periods with famous cuisine from around the world from Mediterranean to Indian, Chinese, South East Asian and Continental cuisine and not forgetting the local Arab cuisine too.

Lunch

13:00 - 16:00

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Dinner

19:00 - 23:00

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

AL RUWAD TEA LOUNGE

Photo non contractuelle / Strictly non binding

Al-Ruwad Tea Lounge exudes a mix of elegance and tranquility. On offer is an exclusive selection of tea and coffee, complimenting the delicately fashioned fresh sandwiches and pastries.

Your meetings and events

Our meeting rooms

  • Number of meeting rooms: 1

  • Maximum size: 32 m²

  • Maximum capacity: 14 people

Find out more
Swissôtel Makkah Meeting Room

Our guest reviews for
Swissôtel Makkah

100% genuine reviews from our guests

Find out more

AccorHotels Rating 4.3/5

3,598 reviews

Customer review rating 4.3/5

Duaa Families - 13/04/2019 AccorHotels certified review

In the beginning the reception girl was not helpful at all because she told us our sweet will be ready after two hours, while we were coming from another country. However, another staff member as I remembered called Maher helped us with small room till our room was ready. Overall, breakfast was good, services were good and the sweet was great. If I will have another chance to visit Makkah inshallah I will definitely choose your hotel.

Dear Firas K., We very much appreciate your comments regarding your stay at the Swissôtel Makkah. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one.

Excellent

Customer review rating 4.3/5

Khayriah Couples - 09/04/2019 AccorHotels certified review

It was good the people working in the front desk they are helpfull the rooms furniture is good also only the food for berekfust need to be improved

Dear Khayriah A., We very much appreciate your comments regarding your stay at the Swissôtel Makkah. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one.

Excelent as usual

Customer review rating 4.3/5

Dr H. B. Friends - 07/04/2019 AccorHotels certified review

Booking: Nr Eyad Flimban, Sumaia and Anhar were the most effective and cooperative. Reception: I was greeted by Ms Sumaia who made it a smooth and fast procedure. Room: As usual clean and tidy, room 3030 is my usual booked room. The suite contains a lounge and ensuite bedroom over looking Kaabah and a wc. I was greeted with coffee, dates, fresh fruits, arabic sweets and brownies. They take a serious care of accor members (My last day was abit disappointed, an egyptian cleaner had done nothing at all in cleaning the room or changing towels or cleaning the toilets) Food: delecious but over priced Restaurant: this is a 7/7 . The international food and its variety is amazing, when they serve the food you can see all chefs going around and watching. They make sure you are happy and taking your openion serious. Mr Eban the indonesian senior chef was one that shines the most. Checking out: it was not as easy, there was a delay due to the unproper job of the accountant dept, they did not made it clear in the system that I paid it all. What an ending of a brilliant stay

Dear Hanan B., We very much appreciate your comments regarding your stay at the Swissôtel Makkah. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one.

Excellent

Customer review rating 4.3/5

Ahmed O. Families - 06/04/2019 AccorHotels certified review

Excellent,, specially with the front desk experience with ‘Sarah’ who was very welcoming and supporting during our stay. House keeping experience was a little not that good; there was neither tissue box nor dental kit in the room during the check-in and i called 0 and no one came till next day in the normal cleaning. Also i asked for 2 box of tissue they replied that only one is free and second will be charged

Dear Ahmed O., We very much appreciate your comments regarding your stay at the Swissôtel Makkah. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one.

Great view

Customer review rating 4.3/5

Mm Families - 06/04/2019 AccorHotels certified review

Spacious clean rooms and excellent view. Hospitality is great. However, online check-in is not available and waiting time is around 30min. Another point to consider is the parking fee. It must be lower as leaving the parking is very difficult among the crowd. Deputy Manager could confirm whether there is empty space or not. I had to park outside far away. Parking is a problem. In conclusion, I very pleased with this experience.

Dear Mohammad M., We very much appreciate your comments regarding your stay at the Swissôtel Makkah. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one.

Good 5 star

Customer review rating 4.3/5

R. S. Solo - 06/04/2019 AccorHotels certified review

Nice staff Good food

Dear Mohamed R., We very much appreciate your comments regarding your stay at the Swissôtel Makkah. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one.

I will go again with Swissotel

Customer review rating 4.3/5

Wassim U. Families - 05/04/2019 AccorHotels certified review

Nice stay, good location

Dear Wassim U., We very much appreciate your comments regarding your stay at the Swissôtel Makkah. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one.

Was ok.

Customer review rating 4.3/5

Moos Families - 03/04/2019 AccorHotels certified review

Staying at swiss H is ok

Dear Mustafa A., We very much appreciate your comments regarding your stay at the Swissôtel Makkah. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one.

Very impressed with customer service

Customer review rating 4.3/5

Habiba H. Families - 03/04/2019 AccorHotels certified review

My experience was an enjoyable one, the most important part which stood out to me was how the staff at every point of the way made sure that I was happy or satisfied as a guest. Every need or issue I had was attended to. The only downside was that I felt like the breakfast buffet was catered more to the Arab style of food

Dear Habiba h., We very much appreciate your comments regarding your stay at the Swissôtel Makkah. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one.
Customer review rating 4.3/5

Dr.mohammed M. A. Couples - 02/04/2019 AccorHotels certified review

Best

Dear Mohammed+moin A., We very much appreciate your comments regarding your stay at the Swissôtel Makkah. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one.

Excellent

Customer review rating 4.3/5

Omar Couples - 31/03/2019 AccorHotels certified review

Fast check in and out, excellent service, nice staff, and great location.

Dear Omar A., We very much appreciate your comments regarding your stay at the Swissôtel Makkah. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one.

Average

Customer review rating 4.3/5

Maroof A. M. Families - 31/03/2019 AccorHotels certified review

The rooms need interior renovation as furniture has become aged and signs are visible. The toilet in the room with 4 beds is extremely small and also the finishing of tiles and fixtures is very poor. Also 4 beds rooms require 2 toilets or a much larger toilet.

Dear Farooq M., Thank you for taking the time to tell us about your experience at the Swissôtel Makkah. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Swissôtel, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future.

Mr

Customer review rating 4.3/5

Asad Families - 30/03/2019 AccorHotels certified review

Excellent

Dear Asad A., We very much appreciate your comments regarding your stay at the Swissôtel Makkah. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one.

Great service at a hotel very close to Haram

Customer review rating 4.3/5

Sabeen Families - 28/03/2019 AccorHotels certified review

We absolutely enjoyed our stay here. The hotel staff was very corteous and understanding of our needs. We stayed in a Junior suite which was very spacious. The hotel offers complimentary wheelchairs.

Dear Sabeen J., We very much appreciate your comments regarding your stay at the Swissôtel Makkah. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one.

AMAZING

Customer review rating 4.3/5

Nazim Families - 27/03/2019 AccorHotels certified review

AMAZING

Dear Nazim H., We very much appreciate your comments regarding your stay at the Swissôtel Makkah. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one.

Good

Customer review rating 4.3/5

Anonymous Families - 27/03/2019 AccorHotels certified review

Good..

Dear Ejaz R., Thank you for taking the time to tell us about your experience at the Swissôtel Makkah. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Swissôtel, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future.

Poor customer care

Customer review rating 4.3/5

Shadi L. Families - 27/03/2019 AccorHotels certified review

Hotel it self in general is clean, very small room, Haram view has minimal view of haram. The word thing is customer service. Had a very bad encounter with a resiptionust during check Out name Hussam. Was very rude and had no idea about xutiner service.

Dear Shadi L., Thank you for taking the time to tell us about your experience at the Swissôtel Makkah. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Swissôtel, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future.

Very good

Customer review rating 4.3/5

M. M. Couples - 26/03/2019 AccorHotels certified review

Good accommodation and good services

Dear Mohammed M., We very much appreciate your comments regarding your stay at the Swissôtel Makkah. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one.

Nice

Customer review rating 4.3/5

Adel F. Families - 26/03/2019 AccorHotels certified review

Good experience in term of breakfast, room service but lunch was fair

Dear Adel F., We very much appreciate your comments regarding your stay at the Swissôtel Makkah. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one.

Services start to deteriorate

Customer review rating 4.3/5

Abdulhamid A. Families - 26/03/2019 AccorHotels certified review

I was surprised with the declining services in the rooms in terms of toiletries, body lotion smells very old, no teeth brush and tooth paste. Cleanliness below standard. I was talking very highly about Swissotel Makkah, but now I am disappointed.

Dear Abdulhamid A., Thank you for taking the time to tell us about your experience at the Swissôtel Makkah. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Swissôtel, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future.
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