Hotel - Swissôtel Lima
Swissôttel Hotel Swissôttel Hotel

Swissôtel Lima

4.7/5 2,199 reviews
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  • The hotel has wifi WIFI/Internet Access
  • The hotel serves breakfast Breakfast
  • The hotel has a bar Bar
  • The hotel has a parking Parking
  • The hotel has a restaurant Restaurant
  • The hotel has air conditioning in rooms Air Conditioning
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Services in the hotel and nearby

Check-in from 15h00
Check out up to 12h00

Services and practical information

Paying
  • WIFI/Internet Access
    • WIFI at the hotel
    • WIFI in your room (Paying)
  • Parking
    • Private indoor parking (Paying)
    • Valet parking (Paying)
  • Accessible bathroom
  • 100% non-smoking hotel
  • Air conditioned
    • Automatic air control
    • Air Conditioning
  • Dry cleaning / Ironing

Leisure and activities

  • Fitness centre
  • Massage

Catering

  • 5 restaurant(s)
  • 1 bar(s)

Business services

  • 12 meeting room(s)
  • Congresses/conventions
    • Congress center
    • Conventions hotel
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Hotel location

Our rooms

Our rooms and suites have large marble bathrooms, minibars and coffee making facilities. In addition, we offer several pillow options according to the tastes of our guests. In the same way, the hotel has rooms for guests with physical limitations.

  • 345 rooms
  • 100% non-smoking hotel
  • Baby bed
    • Emergency exit map
    • Automatic air control
    • Opening windows
    • Baby bed
    • WIFI in your room
    • Coffee/tea making facilities
    • Sprinkler in room
    • Keycard-operated door locks
    • Audible smoke alarms in rooms
    • Deadbolts and/or locks in rooms
    • Security peephole
    • Emergency info in rooms
Our rooms fittings

Our restaurants and bars

See all our restaurants
See all our restaurants and bars

Your meetings and events

4.7/5 AccorHotels Rating 2,199 reviews

Our guest reviews for Swissôtel Lima

100% genuine reviews from our guests

Find out more
Anonymous Couples - 05/11/2018 AccorHotels certified review

great service and hotel amenities

Chuck L. Couples - 03/11/2018 AccorHotels certified review

I am a Fairmont heritage place owner and presidents circle booked the hotel .we were upgraded to a top floor suite with club privileges. This hotel was a fabulous experience. I must say that the staff could not have been better anywhere. Hats off to Fanny at reception.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mr. L., We sincerely appreciate your comments regarding your stay at Swissôtel Lima. It is always a pleasure to receive positive feedback, particularly coming from an experienced traveller and a loyal guest of our company. I will share your comments with our team and, of course, with Fanny at the Front Desk. I am certain that your feedback will serve as encouragement to all of our colleagues as we strive to continuously improve the quality of our service. Thank you again for sharing your experience, and we all hope to see you again soon. Sincerely, Sasha García-Zapatero Hotel Manager Swissotel Lima

Gira J. Business - 01/11/2018 AccorHotels certified review
« excelent »

comfortable, clean, and near of business development

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mrs. J., Thank you very much for the great review! We really do try our best to ensure that each and every guest’s expectations are exceeded upon every stay. I will be sure to share your comments with the team, as positive feedback always helps to build confidence and propel us forward. Thank you for choosing Swissotel Lima. We look forward to serving you again soon. Sincerely, Ana Maria Prias Assistant to the Director of Operations

Anonymous Business - 25/10/2018 AccorHotels certified review
« overall very good experience »

It met all my needs, clean and welcoming facilities, friendly staff and good location for my purposes

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mr. R., Thank you very much for the great review! We really do try our best to ensure that each and every guest’s expectations are exceeded upon every stay. I will be sure to share your comments with the team, as positive feedback always helps to build confidence and propel us forward. Thank you for choosing Swissôtel Lima. We look forward to serving you again soon. Sincerely, Ana Maria Prias Assistant to the Director of Operations

Luz Solo - 25/10/2018 AccorHotels certified review
« TRANQUILA »

RELAJANTE, COMODA Y DIVERTIDA

Our hotel has responded to the review
Our hotel has responded to the review

Estimado señora Medina, Es muy gratificante recibir comentarios como el suyo que resumen tan bien su experiencia con nosotros. Todo el personal se esfuerza realmente en dejar un recuerdo imborrable en cada uno de nuestros visitantes, en este caso se logró el objetivo y eso nos satisface. Esperamos tener el gusto de recibirla nuevamente pronto. Cordialmente, Ana Maria Prias Asistente del Director de Operaciones

Iriama Business - 23/10/2018 AccorHotels certified review
« excelente hotel »

muy satisfactoria

Our hotel has responded to the review
Our hotel has responded to the review

Estimada señora Matos, Muchas gracias por sus excelentes comentarios y por haber tomado el tiempo para compartirlos con nosotros. Estamos muy agradecidos por la forma maravillosa en la que describe nuestro hotel y el servicio que brindamos. Esperamos con interés la oportunidad de darle la bienvenida nuevamente. Cordialmente, Ana Maria Prias Asistente del Director de Operaciones

Luz M. Q. D. Business - 21/10/2018 AccorHotels certified review
« Acogedor »

Agradable

Our hotel has responded to the review
Our hotel has responded to the review

Estimada señora Q., Es muy gratificante recibir comentarios como el suyo que resumen tan bien su experiencia con nosotros. Todo el personal se esfuerza realmente en dejar un recuerdo imborrable en cada uno de nuestros visitantes, en este caso se logró el objetivo y eso nos satisface. Muchísimas gracias por su preferencia y recomendación a futuros viajeros Cordialmente, Ana Maria Prias Asistente del Director de Operaciones

Amal Business - 17/10/2018 AccorHotels certified review
« impressive but need more improvement »

Being a 5 stars hotel and the moment you step into the hotel it was so wonderful. Thanks for upgrade me into suite room but there's no full toiletries such as toothbrush, comb and even shaver. The room was great, cafe food was amazing and the ambient was stunning. Kudos to concierge, front office and all the workers that make my day. Thanks again to Mabel from front office. I will sure recommend to my friends to stay here.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mr. Bin Suib A., We very much appreciate your comments regarding your stay at the Swissôtel Lima. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one Sincerely, Ana Maria Prias Assistant to the Director of Operations

Arlette Couples - 17/10/2018 AccorHotels certified review
« Great all around. »

Very attentive, welcoming, helpful, fast and pleasant staff. Clean room. Exceptional room service. Thank you Yonel for the great recommendations of places and things to see and do in Cusco.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mrs. Arlette M., Thank you so much for the great review. It really motivates us to continue to do our very best when we receive positive comments such as these We are pleased to know how comfortable you were in your guestroom during your stay and we also appreciate your comments about our attentive and helpful staff. We really take pride of all our associates. Please do contact me for your next trip to Lima, we will be happy to welcome you back. Sincerely, Ana Maria Prias Assistant to the Director of Operations

Jvb Business - 16/10/2018 AccorHotels certified review
« Back home.... »

Felt like being back home - friendly reception, excellent service as usual

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mr. V., We appreciate your great comments about our hotel and the service we provide. We take pride for all our staff members and publicly recognize them for their great job every time we get reviews like yours! Let me tell you Mr. V. that it is our pleasure to have you with us every time you visit Lima, it's been so many years since you come to our hotel that you are considered part of this family. We hope to have you back soon and give us again the privilege of hosting your visit to Lima! Sincerely, Ana Maria Prias Assistant to the Director of Operations

Paola Solo - 15/10/2018 AccorHotels certified review

Satisfactoria

Our hotel has responded to the review
Our hotel has responded to the review

Estimada señora R., Le agradecemos enormemente haber tomado unos minutos de su tiempo para responder nuestra encuesta en relación a su estancia en Swissôtel Lima. Esperamos nos visite nuevamente. Cordialmente, Ana Maria Prias Asistente del Director de Operaciones

Kelly T. Business - 13/10/2018 AccorHotels certified review
« The absolute best! »

This was our first time in Lima and it couldn't have been a better experience! The room was perfect with a great view, every single person on staff was kind and courteous, the gym and pool were perfect, the food was phenomenal, and the drinks were exactly what we were hoping for. I don't think any other hotel, in Lima or around the world, can compare to this one.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mrs. Kelly T., We sincerely appreciate your comments about the hotel facilities and our friendly staff! We are glad to know that you enjoyed yourself thoroughly at Swissôtel Lima as our main goal is to make your stay a memorable experience, we are delighted we achieved so. Our entire team looks forward to welcoming you back again in the very near future! Warm wishes, Ana Maria Prias Assistant to the Director of Operations

Anonymous Families - 12/10/2018 AccorHotels certified review
« Great hotel for a short stay in Lima! »

Fantastic service throughout our stay and very accommodating and friendly staff. Highly recommend!

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mr. O., Thank you very much for the great review! We really do try our best to ensure that each and every guest’s expectations are exceeded upon every stay. I will be sure to share your comments with the team, as positive feedback always helps to build confidence and propel us forward. Thank you for choosing Swissôtel Lima. We look forward to serving you again soon. Sincerely, Ana Maria Prias Assistant to the Director of Operations

Anonymous Business - 07/10/2018 AccorHotels certified review
« VERY noisy room. »

You could hear when the next door guy went to the restroom at 1 am plus the doors opening ir closing of the near by rooms. Construction at 6:45 am or some kind of fixing or renovation ws also very annoying.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mrs. E., Thank you for sharing your comments regarding your most recent stay at our hotel. Please accept our sincere apologies if the room you were given was not as quiet as you would have liked. Please know that, had we had an opportunity to address this issue, we would have gladly offered you a room move to another location within the hotel. We are terribly sorry for the inconvenience this may have caused you as this is not the type of experience we want any of our guests to have while staying at Swissôtel Lima. We appreciate the opportunity you have given us to review this issue. While we understand that your stay was not 100% satisfactory, we would hope that you would give us another chance to make your stay as best as it can be. Sincerely, Ana Maria Prias Assistant to the Director of Operations

Anonymous Friends - 05/10/2018 AccorHotels certified review
« M »

By

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mr. George L., Thank you very much for the great review! We really do try our best to ensure that each and every guest’s expectations are exceeded upon every stay. I will be sure to share your comments with the team, as positive feedback always helps to build confidence and propel us forward. Thank you for choosing Swissotel Lima. We look forward to serving you again soon. Sincerely, Ana Maria Prias Assistant to the Director of Operations

Mf Business - 03/10/2018 AccorHotels certified review
« Excellent service, good location and very nice facilities! »

From the arrival to the hotel, everyone greets you with a smile, and I was really surprised to receive a beverage during my check in process, how thoughtful! The hotel facilities (gym and others) are very well design, clean and comfortable to use. Also, I really appreciate the car service with Mitso that the hotel have arranged, so that you can go to where ever you want in the city, and all the transportation cost will be charged to the room.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mr. F., We are so please to hear that you had a fantastic stay with us. We are all about Satisfaction Guaranteed and we will let our team members know that they helped make your visit great! Our recruitment process was very intense and we hired the best of Lima. Our team has truly become one solid family working together to deliver the company´s promise of ensuring that every guest feels cared for, valued and respected. We are thrilled to know that we exceeded your expectations. Thank you for your kind words and we hope to see you in the near future. Sincerely, Ana Maria Prias Assistant to the Director of Operations

Anonymous Friends - 01/10/2018 AccorHotels certified review
« Good experience. »

Good experience but the remote control blinds in the room were impossible to figure out. Could not open or close blinds, and once they opened I could not close then. Also, quality of breakfast could have been better.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mr. Carlos G., We very much appreciate your comments regarding your stay at the Swissôtel Lima. It is always a pleasure to receive positive feedback. Nevertheless, I will share with our Food & Beverage Team your observation about the breakfast as we strive to continuously improve the quality of our services. In regards to the blinds, we are very sorry that you found it difficult to handle, but next time you visit us, please do not hesitate to contact one of our team members and they will gladly assist you with that. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Ana Maria Prias Assistant to the Director of Operations

Robin D. Business - 01/10/2018 AccorHotels certified review
« 5 star »

Awesome service in every part of the hotel. Quality.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mr. D., We appreciate the time you took to leave your impressions on your recent visit to Swissôtel Lima. . We appreciate your comments about our attentive and helpful staff. We really take pride of all our associates!. Please do contact me for your next trip to Lima, we will be happy to welcome you back Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Ana Maria Prias Assistant to the Director of Operations

Anonymous Couples - 01/10/2018 AccorHotels certified review
« amazing »

nice hotel and friendly staff

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mr. S., Thank you very much for the great review! We really do try our best to ensure that each and every guest’s expectations are exceeded upon every stay. I will be sure to share your comments with the team, as positive feedback always helps to build confidence and propel us forward. Thank you for choosing Swissôtel Lima. We look forward to serving you again soon. Sincerely, Ana Maria Prias Assistant to the Director of Operations

Magdalena Business - 01/10/2018 AccorHotels certified review
« Antiquated »

In 2018 asking guests to pay extra for internet for each device seperately, disconnecting every 24 hrs is a distaster. It gives an impression of a cheap airline that tries to charge for every extra little thing. I couldnt believe I paid almost 300 USD for some of the nights and I was asked to define if I wanted internet with this as if it was a cheap hostel. Interent nowadays is a basic, not a nice to have - unless your focus clients are 80 years old

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mrs. S., Thank you for taking the time to respond the review of our property. I would like to apologize for the overall dissatisfaction you had experienced, I assure you that I have taken note as these are of great importance to us because they allow us to monitor and improve our service continually. Sincerely, Ana Maria Prias Assistant to the Director of Operations

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