Hotel - Swissôtel Lima
Swissôttel Hotel Swissôttel Hotel

Swissôtel Lima

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4.7/5 1,606 reviews
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  • The hotel has wifi WIFI/Internet Access
  • The hotel serves breakfast Breakfast
  • The hotel has a bar Bar
  • The hotel has a parking Parking
  • The hotel has a restaurant Restaurant
  • The hotel has air conditioning in rooms Air Conditioning
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Services in the hotel and nearby

Check-in from 15h00
Check out up to 12h00
Paying

Services and practical information

  • WIFI/Internet Access
    • WiFi at the hotel
    • WiFi in your room (Paying)
  • Parking
    • Private indoor parking (Paying)
    • Private outdoor parking (Paying)
    • Valet parking (Paying)
    • Well-lit parking (Paying)
  • Accessible bathroom
  • 100% non-smoking hotel
  • Air conditioned
    • Air conditioning
    • Automatic air control
    • Air Conditioning

Leisure and activities

  • Fitness centre
  • Massage
  • Tennis

Catering

  • 5 restaurant(s)
  • 1 bar(s)

Business services

  • 12 meeting room(s)
  • Congresses/conventions
    • Congress center
    • Conventions hotel
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Hotel location

Our rooms

Our rooms and suites have large marble bathrooms, minibars and coffee making facilities. In addition, we offer several pillow options according to the tastes of our guests. In the same way, the hotel has rooms for guests with physical limitations.

  • 345 rooms
  • 100% non-smoking hotel
  • Crib on request
    • Air conditioning
    • Emergency exit map
    • Automatic air control
    • Crib on request
    • Opening windows
    • WiFi in your room
    • Sprinkler in room
    • Keycard-operated door locks
    • Audible smoke alarms in rooms
    • Deadbolts and/or locks in rooms
    • Security peephole
    • Emergency info in rooms
Our rooms fittings

Our restaurants and bars

See all our restaurants
See all our restaurants and bars

Your meetings and events

4.7/5 AccorHotels Rating Based on 1,606 reviews

Our guest reviews for Swissôtel Lima

100% genuine reviews from our guests

Find out more
AccorHotels certified review
Cesar G. E. Business - 18/04/2018
« Client oriented services »

excellent services and very client oriented solutions.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mr. Gonzalez, Thank you very much for the great review! We really do try our best to ensure that each and every guest’s expectations are exceeded upon every stay. I will be sure to share your comments with the team, as positive feedback always helps to build confidence and propel us forward. Thank you for choosing Swissôtel Lima. We look forward to serving you again soon. Sincerely, Ana Maria Prias Assistant to the Director of Operations

AccorHotels certified review
Luis A. G. Friends - 09/04/2018
« Placentera »

Agradable y muy recomendable”.

Our hotel has responded to the review
Our hotel has responded to the review

Estimado señor García: Muchas gracias por sus excelentes comentarios y por tomarse el tiempo para compartirlos! Estamos muy agradecidos por la forma maravillosa en que describe nuestro producto y servicio. Esperamos con interés la oportunidad de darle la bienvenida nuevamente. Atentamente, Ana Maria Prias Asistente del Director de Operaciones

AccorHotels certified review
Thomas W. Couples - 05/04/2018
« Great place to stay »

This hotel was very clean and well maintained. The service was excellent. I would gladly stay again.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mr. W.. Thank you very much for the great review! We really do try our best to ensure that each and every guest’s expectations are exceeded upon every stay. I will be sure to share your comments with the team, as positive feedback always helps to build confidence and propel us forward. Thank you for choosing Swissôtel Lima. We look forward to serving you again soon. Sincerely, Ana Maria Prias Assistant to the Director Operations

AccorHotels certified review
Carol J. Couples - 02/04/2018
« Very comfortable and according to expectations for a 5 star hotel. »

Disappointed to find so many restaurants closed and very little options for food during our stay. Also found housekeeping a little limited and it was very difficult to get extra shampoo and soap even though we asked for it and really needed it. The bed was also a little too soft for people with back issues. Having said that, service was solid and staff was friendly. We felt well treated, comfortable and the experience was on par with a five star service - it did not, however, exceed our expectations.

AccorHotels certified review
Anne Couples - 01/04/2018
« Fabulous stay at the Swissotel Lima »

Beautiful decor, room impeccably clean and comfortable, staff extremely courteous, professional and helpful.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mrs. M.: Thank you very much for the great review! We really do try our best to ensure that each and every guest’s expectations are exceeded upon every stay. I will be sure to share your comments with the team, as positive feedback always helps to build confidence and propel us forward. Thank you for choosing Swissotel Lima. We look forward to serving you again soon. Sincerely, Ana Maria Prias Assistant to the Director of Operations

AccorHotels certified review
Anonymous Friends - 26/03/2018
« Experience was seemless. »

The room was clean and comfortable and the staff was welcoming and efficient. The only thing that I did not appreciate was being "nickeled and dimed." That is an American idiom meaning that the hotel asks to be paid for local phone calls and other services/items that should be included in the price of the room. My luggage was delayed and arrived at 3:30 am on Saturday, so on Friday I did not have my toothpaste and I asked for some at the front desk. I was told it could be provided for a price. (I don't remember the price, but I just walked away.) Even if I was staying at a bargain hotel in the US, they would have provided me with a small travel size tube of toothpaste.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mrs. Damico: We appreciate your feedback. We're disappointed that your time with us was less than ideal. Your experience is not on par with the level of service we're accustomed to providing. We hold ourselves to a higher standard. Your happiness and satisfaction are important to us so we'll be addressing your concerns with the appropriate members of our team moving forward. We hope you give us another opportunity to demonstrate the high-caliber service we're capable of sharing with our guests. Sincerely, Ana Maria Prias Assistant to the Director of Operations

AccorHotels certified review
Paul T. F. Families - 25/03/2018
« Absolutely outstanding! »

Treated like royalty, thank you. The food was incredible.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mr. F.: Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon. Sincerely, Ana Maria Prias Assistant to the Director of Operations

AccorHotels certified review
Suzanne B. Couples - 21/03/2018
« Great location, nice inroom coffee maker, beautiful pool and hot tub, fast elevators, FABULOUS breakfast »

All pectect. Friendly door men, great breakfast and friendly service oriented wait staff

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mrs. B.: We appreciate the time you took to leave your impressions on your recent visit to Swissôtel Lima. It is a pleasure for us to read that you had an excellent experience due to passion for perfection showed by each member of our staff, and also because of the great food we offer in each of our restaurants. We look forward to welcoming you back soon. Kind Regards Ana Maria Prias Assistant to the Director of Operations

AccorHotels certified review
Ken D. M. Business - 20/03/2018
« Excellent experience »

Service, amenities and overall standard very good.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mr. De M.: Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon. Sincerely, Ana Maria Prias Assistant to the Director of Operations

AccorHotels certified review
Mark Business - 19/03/2018
« Luxurious and good service »

Booking.com had King but for some reason they had not received that info. They made up for it and put me in a premium suite. Great clean room. They should have a regular size ironing board,

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mr. Barrera: Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon. Sincerely, Ana Maria Prias Assistant to the Director of Operations

AccorHotels certified review
Sandra A. Business - 19/03/2018
« Was good but the Jacuzzi is very unsafe, my Husband fell down and hit himself very hard on his back and head »

Good but the experience in the Jacuzzi was scared and any person from the Hotel come to help

AccorHotels certified review
Ken Business - 19/03/2018
« Great »

Very comfortable.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mr. Y. Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon. Sincerely, Ana Maria Prias Assistant to the Director of Operatins

AccorHotels certified review
Iván L. W. Business - 18/03/2018

Agrasable

Our hotel has responded to the review
Our hotel has responded to the review

Estimado señor Ivan W. Mongolue Muchas gracias por su comentario positivo acerca de nuestro hotel! Nos alegra que disfrutó su estancia con nosotros y esperamos verlo de vuelta pronto. Atentamente, Ana Maria Prias Asistente del Director de Operaciones

AccorHotels certified review
Elias S. Business - 15/03/2018
« Summer trip »

Wonderful... Loved this Hotel... Service/Facilities/people are all great.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mr. s., Thank you for the great review of our hotel, we are glad that you enjoyed your stay!. We take pride for all our staff members and publicly recognize them for their great job every time we get reviews like yours! We hope you can come back soon and give us again the privilege of hosting your visit to Lima! Kind regards, Ana Maria Prias Assistant to the Director of Operations

AccorHotels certified review
Keith G. Friends - 15/03/2018
« European Style Enhanced By A Wonderful Peruvian Sensibility »

I found the hotel quite comfortable. I felt the hotel was clean, updated, well-located and had good service. The concierge service, with Lelia and Alejandro, was a particularly positive example of good service. They were very helpful in securing difficult reservations at the last minute.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mr. Gilmer, We are so please to hear that you had a fantastic stay with us. We are all about Satisfaction Guaranteed and we will let our team members know that they helped make your visit great! Our recruitment process was very intense and we hired the best of Lima. Our team has truly become one solid family working together to deliver the company´s promise of ensuring that every guest feels cared for, valued and respected. We are so pleased to hear that you felt connected to our team members, Lelia and Alejandro are truly our front line representatives that make our guest experiences come to life! Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon. Sincerely, Ana Maria Prias Assistant to the Director of Operations

AccorHotels certified review
Anonymous Business - 15/03/2018
« Great bed, Great Executive floor, poor wine selection by the glass in the lobby bar. »

Great Bed, excellent service and always good food selection on the executive floor. BUT, the wine selection by the glass at the lobby bar was poor. The only wine available were one white or red Intipalka and one red Alma Negra from Argentina. It would be fantiastic to have a selection from Spain, Italy, Chile, etc... with better wines.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mr. Des Rivieres: I would like to express our appreciation for taking the time to answer our on-line guest satisfaction survey, it is a pleasure to read that you have enjoyed your stay with us, nevertheless, we have taken note of your comments regarding the wine selection by the glass at the lobby bar, and we wanted to thank you for bringing our attention this important issue; it is only through constructive comments that we are able to monitor and continuously improve the services we offer. We look forward to welcoming you again in the near future Sincerely, Ana Maria Prias Assistant to the Director of Operations

AccorHotels certified review
Syamesh N. Business - 14/03/2018
« Perfect - Exactly what a business traveller is looking for »

Well appointed and modern rooms, good dining experience - overall global standards

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mr. Pisharath N.: Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon. Sincerely, Ana Maria Prias Assistant to the Director of Operations

AccorHotels certified review
Anonymous Couples - 14/03/2018
« Bonita »

Excelente infraestructura, muy agradable

Our hotel has responded to the review
Our hotel has responded to the review

Estimado señor D.: Es un placer para nosotros leer sus impresiones sobre su reciente visita al Swissôtel Lima, es nuestro estilo de atención y servicio lo que marca la diferencia. Le agradecemos por el comentario y la preferencia. Esperamos vuelva pronto. Saludos cordiales, Ana Maria Prias Asistente del Director de Operaciones

AccorHotels certified review
Anonymous Friends - 14/03/2018
« Not worth the price »

The rooms and amenities are not worth the price. Hotel also charges extra for wifi, which frankly at this day and age, is unacceptable. Internet shouldn't cost extra.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mr. Yuqing Han, Thank you for the valuable time you have given us to your visit in our Swissôtel Lima. Sorry that we could not meet your expectations, and we will consider your suggestions and opinions. Kind regards Ana Maria Prias Assistant to the Director of Operations

AccorHotels certified review
Amy Business - 14/03/2018

It was a short stay but great; gracias!

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mrs. B.: Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon. Sincerely, Ana Maria Prias Assitant to the Director of Operations

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