Hotel - Swissôtel Lima
Swissôttel Hotel Swissôttel Hotel

Swissôtel Lima

4.7/5 2,287 reviews
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  • The hotel has wifi WIFI/Internet Access
  • The hotel serves breakfast Breakfast
  • The hotel has a bar Bar
  • The hotel has a parking Parking
  • The hotel has a restaurant Restaurant
  • The hotel has air conditioning in rooms Air Conditioning
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Services in the hotel and nearby

Check-in from 15h00
Check out up to 12h00

Services and practical information

Paying
  • WIFI/Internet Access
    • WIFI at the hotel
    • WIFI in your room
  • Parking
    • Private indoor parking (Paying)
    • Valet parking (Paying)
  • Accessible bathroom
  • 100% non-smoking hotel
  • Air conditioned
    • Automatic air control
    • Air Conditioning
  • Dry cleaning / Ironing

Leisure and activities

  • Fitness centre
  • Massage

Catering

  • 5 restaurant(s)
  • 1 bar(s)

Business services

  • 12 meeting room(s)
  • Congresses/conventions
    • Congress center
    • Conventions hotel
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Hotel location

Our rooms

Our rooms and suites have large marble bathrooms, minibars and coffee making facilities. In addition, we offer several pillow options according to the tastes of our guests. In the same way, the hotel has rooms for guests with physical limitations.

  • 345 rooms
  • 100% non-smoking hotel
  • Baby bed
    • Emergency exit map
    • Automatic air control
    • Opening windows
    • WIFI in your room
    • Baby bed
    • Coffee/tea making facilities
    • Sprinkler in room
    • Keycard-operated door locks
    • Audible smoke alarms in rooms
    • Deadbolts and/or locks in rooms
    • Security peephole
    • Emergency info in rooms
Our rooms fittings

Our restaurants and bars

See all our restaurants
See all our restaurants and bars

Your meetings and events

4.7/5 AccorHotels Rating 2,287 reviews

Our guest reviews for Swissôtel Lima

100% genuine reviews from our guests

Find out more
Jimena Families - 10/01/2019 AccorHotels certified review
« Great »

Very nice hotel, great breakfast and great pool

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mrs. Jimena S., Thank you very much for the great review! We really do try our best to ensure that each and every guest’s expectations are exceeded upon every stay. I will be sure to share your comments with the team, as positive feedback always helps to build confidence and propel us forward. Thank you for choosing Swissotel Lima. We look forward to serving you again soon. Sincerely, Ana Maria Prias Assistant to the Director of Operations

Hector A. Couples - 09/01/2019 AccorHotels certified review
« outstanding! »

the service, swimming pool, dinner, everything was perfect. What an experience!

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mr. Hector A. Lopez, Thank you very much for the great review! We really do try our best to ensure that each and every guest’s expectations are exceeded upon every stay. I will be sure to share your comments with the team, as positive feedback always helps to build confidence and propel us forward. Thank you for choosing Swissotel Lima. We look forward to serving you again soon. Sincerely, Ana Maria Prias Assistant to the Director of Operations

Thomas A. J. F. Friends - 08/01/2019 AccorHotels certified review
« It was a fantastic room, wonderful breakfasts and a very friendly staff. »

One of the best hotels we have ever stayed in. Beautiful grounds and very friendly staff with great meals and service. We felt very safe in an around the hotel.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mr. Tom F., Thank you very much for the great review! We really do try our best to ensure that each and every guest’s expectations are exceeded upon every stay. I will be sure to share your comments with the team, as positive feedback always helps to build confidence and propel us forward. Thank you for choosing Swissotel Lima. We look forward to serving you again soon. Sincerely, Ana Maria Prias Assistant to the Director of Operations

M O. Families - 07/01/2019 AccorHotels certified review
« Well run business hotel »

The staff was very attentive and accommodated our requests very well. Facilities were well maintained.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mr. o., We are happy to read that you had a very nice time during your stay at Swissotel Lima. Thank you for your comments regarding our staff, we encourage them to take care of all our guests by showing genuine interest and going the extra mile, your recognition will be shared with all our team. We look forward to the opportunity of welcoming you back again and again, we truly value your support. Sincerely, Ana Maria Prias Assistant to the Director of Operations

Anonymous Families - 04/01/2019 AccorHotels certified review
« Exceptional service and comfort »

We thoroughly enjoyed our stay! The room was immaculate and very comfortable, and the staff went out of their way to make us feel at home over Christmas holiday.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Martha D., Thank you very much for the great review! We really do try our best to ensure that each and every guest’s expectations are exceeded upon every stay. I will be sure to share your comments with the team, as positive feedback always helps to build confidence and propel us forward. Thank you for choosing Swissotel Lima. We look forward to serving you again soon. Sincerely, Ana Maria Prias Assistant to the Director of Operations

Anonymous Couples - 02/01/2019 AccorHotels certified review
« Great luxury hotel! »

I really enjoyed the pool/spa area. Gym was well-equipped. Room was clean and bed was very comfortable. Breakfast and lunch were both good. Service at the bar lounge was somewhat slow, but there were quite a few people and only two people working. Slow service appears to be common throughout the places I visited in Peru.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Ms. A., We very much appreciate your comments regarding your stay at the Swissôtel Lima. I will share your comments with our team. Your feedback will serve as an encouragement to all of us as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Sasha García-Zapatero Swissotel Lima

N. Families - 27/12/2018 AccorHotels certified review
« Very comfortable, we especially like the swimming pool! :) »

Very great, staff are wonderful, the hotel is clean and the facilities are great!

Our hotel has responded to the review
Our hotel has responded to the review

Dear Ms. Siu Hing N., We very much appreciate your comments regarding your stay at the Swissôtel Lima. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Sasha García-Zapatero Swissotel Lima

Jerraz Business - 16/12/2018 AccorHotels certified review
« A very good hotel with a wonderful staff »

It is an hotel with excellent rooms, good food and a superb staff.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mr. Juan E., Thank you so much for the great review. It really motivates us to continue to do our very best when we receive positive comments such as these. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Ana Maria Prias Assistant to the Director of Operations

Anonymous Business - 13/12/2018 AccorHotels certified review
« Awful incident with front desk service »

The hotel was generally very good, as on previous stays. However, a Peruvian colleague came to work with me one evening. We had confidential documents to review, so had decided to work in my room, which was a large one. A security officer told us to register her, which we went to do. The front desk agent told us we would have to work in the business center. When we insisted, she said I would need to pay $90 for "an additional guest". We both told her that my colleague would absolutely not be staying the night, so not a guest. It was just for a couple of hours. We called a manager, who very rudely backed up the agent. I strongly believe that the two employees thought my colleague - a young lawyer - was an escort, and sought to get her out of the hotel. This assumption was completely unwarranted and discriminatory, and utterly unacceptable. My colleague left a formal complaint in the legal register. Still no apology. Finally, another manager, Lynn, called me the next day. She apologized for the "misunderstanding" and clarified that my colleague needed to register but that no payment was necessary. She provided me a complimentary late check out. Lynn's service was excellent, as I would expect, and she apologized profusely for this incident. But that does not make up for effectively calling a talented young woman a whore. The two employees involved - Lynn knows who they are - deserve to be fired for such behavior.

Raquel Business - 13/12/2018 AccorHotels certified review
« Nice stay at Swissotel »

The room was big and have a perfect and comfortable bed, closet and bathroom. Breakfast was delicious.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Ms. B., We very much appreciate your comments regarding your stay at the Swissôtel Lima. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Sasha García-Zapatero Swissotel Lima

Juan C. C. P. Business - 12/12/2018 AccorHotels certified review
« Estupendo »

Maravilloso lugar en Lima

Our hotel has responded to the review
Our hotel has responded to the review

Estimado Señor C., un gusto haberlo tenido con nosotros nuevamente y gracias por sus comentarios. Haremos extensivas sus agradables observaciones a nuestro equipo. Entiendo que lo veremos pronto nuevamente, hasta entonces si existiese algo que podamos hacer por usted, no dude en hacérmelo saber. Reciba un cordial saludo. Sasha García-Zapatero Hotel Manager Gerente de Hotel Swissotel Lima

Rodrigo L. Business - 07/12/2018 AccorHotels certified review
« Faster »

Short staying

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mr. Rodrigo L. Cantarellas, We very much appreciate for taking the time to respond our review regarding your stay at the Swissôtel Lima. We look forward to serving you again soon. Sincerely, Ana Maria Prias Assistant to the Director of Operations

Ferdie Business - 03/12/2018 AccorHotels certified review
« Great rooms and delicious breakfast »

Good facilities and quality service for the price.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mr. Jose Ferdinand A., Thank you very much for the great review! We really do try our best to ensure that each and every guest’s expectations are exceeded upon every stay. I will be sure to share your comments with the team, as positive feedback always helps to build confidence and propel us forward. Thank you for choosing Swissotel Lima. We look forward to serving you again soon. Sincerely, Ana Maria Prias Assistant to the Director of Operations

Fernando D. I. Business - 30/11/2018 AccorHotels certified review
« ESTANCIA CORTA »

Really Good, nice hotel, BAD breakfast

Our hotel has responded to the review
Our hotel has responded to the review

Estimado Sr.De I., Muchas gracias por compartir su calificación y comentarios acerca de su experiencia con nosotros en el desayuno en Le Café y en sus 2 servicios por Room Service . Nuestra meta es entregar un servicio y producto que exceda las expectativas de nuestros clientes en todo sentido; y es claro que, en esta ocasión, no lo hemos logrado al 100% con usted. Agradecemos sus observaciones y le aseguramos que vamos a revisar nuestros procesos para que en su próxima visita, tenga una experiencia única e inolvidable Reciba un cordial saludo. Ivan Hoyle Director de Alimentos & Bebidas Swissotel Lima

Pedro R. Couples - 30/11/2018 AccorHotels certified review
« Awesome service »

It was great. Staff is very friendly.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mr. R., We very much appreciate your comments regarding your stay at the Swissôtel Lima. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Sasha García-Zapatero Swissotel Lima

Suavek Couples - 24/11/2018 AccorHotels certified review
« Hotel management not capable »

Freezing temperature lobby, unbearable cinnamon apple smell in lobby makes us sick after couple hours. Far from historical district. Paid wifi, paid business center closing at 4.30. Worn out bed mattress in a room. Excellent concierge staff. We canceled the rest of our stay after one day in this hotel. It was worst hotel experience in many years of our travels.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mr. Steve S., Thank you for taking the time to tell us about your experience at the Swissôtel Lima. Although it is never pleasant to hear about errors from our part, we are nonetheless grateful to you for sharing your comments with us, and we are very sorry that it did not meet your expectations. At Swissôtel, we strive to provide a superior experience for every customer; therefore your feedback is very important to us. Please be assured that we looked into the issues raised in your feedback so we'll be addressing your concerns with the appropriate members of our team. Once again, we appreciate you sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Ana Maria Prias Assistant to the Director of Operations

Vivian Business - 24/11/2018 AccorHotels certified review
« Staying at Swissotel makes you feel like you are at home. It is a great place to organize your event. »

Swissotel is a very pleasant place to stay in Lima. Excellent location. Rooms are very nice. Personnel is friendly and ready to help you and assist you in any situation. They have the best breakfast buffet I have ever had. The spa area is very nice and the ladies at the hair saloon are nice and professional. This is the 4th time I organized an event and stayed at the hotel, and I will keep coming back.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mrs. Vivian I., We are so please to hear that you had a fantastic stay with us. We are all about Satisfaction Guaranteed and we will let our team members know that they helped make your visit great! Thank you again for sharing your experience. We look forward to your next visit.. Sincerely, Ana Maria Prias Assistant to the Director of Operations

Alastair N. Business - 23/11/2018 AccorHotels certified review
« Very comfortable and friendly hotel »

I found all the staff very friendly and helpful from the arrival process to checking out. I particularly liked the atmosphere and food in the restaurant, and can see why it is highly rated on trip advisor.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mr. Alastair William Schofie N., Thank you very much for the great review! We really do try our best to ensure that each and every guest’s expectations are exceeded upon every stay. I will be sure to share your comments with the team, as positive feedback always helps to build confidence and propel us forward. Thank you for choosing Swissotel Lima. We look forward to serving you again soon. Cordially yours, Ana Maria Prias Assistant to the Director of Operations

H. Business - 21/11/2018 AccorHotels certified review
« Cozy hotel & friendly staff »

Cozy hotel & friendly staff

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mr. Jeong Hyeon H., We very much appreciate your comments regarding your stay at the Swissôtel Lima. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Ana Maria Prias Assistant to the Director of Operations

Norma S. Business - 19/11/2018 AccorHotels certified review
« All your staff are highly professional, kind, and proper. Keep up the great job! »

I would like to congratulate the management to keep the staff motivated, it’s your best asset.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mrs. Norma S., Thank you so much for your comments regarding our staff, we encourage them to take care of all our guests by showing genuine interest and going the extra mile, your recognition will be shared with all our team. Thank you again for sharing your experience, and we hope to welcoming you back in the near future. Sincerely, Ana Maria Prias Assistant to the Director of Operations

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