Swissôtel Lima 5 stars

Customer review rating 4.7/5 2,478 reviews
Swissôtel Lima
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Hotel extras

Swissôtel Lima offers the best location inside the Financial Center with control security, becoming the perfect choice for dignitaries, members of the royal family and VIP personalities.

This hotel participates to Planet 21 and is acting in favour of Positive Hospitality.

Services in the hotel and nearby

Check-in from 15h00

Check out up to 12h00

Paying

Services and practical information
  • WIFI/Internet Access
  • Parking
  • Accessible bathroom
  • 100% non-smoking hotel
  • Air conditioned
  • Languages spoken at the hotel
  • Laundry
Leisure and activities
  • Swimming pool
  • Fitness centre
  • Massage
Catering
  • 5 restaurant(s)
  • 1 bar(s)
Business services
  • 12 meeting room(s)
  • Congresses/conventions

Hotel location

Swissôtel Lima

Av Santo Toribio 173
-Via Central 150 Centro
Empresarial Real san Isidro
27
lima
peru

Tel: +514214400

Fax: (+51)4214422

Contact email

Check-in from 15h00

Check out up to 12h00

  • By plane

    JORGE CHÁVEZ INTERNATIONAL APT At 0km / 6 miles

GPS :-12.0975784, -77.0382759

Our accommodations

Our rooms and suites have large marble bathrooms, minibars and coffee making facilities. In addition, we offer several pillow options according to the tastes of our guests. In the same way, the hotel has rooms for guests with physical limitations.

Classic Room 2 Doubles

  • Max. number of persons: x3
  • Area: From 35
  • Wireless internet in your room
  • High speed internet
  • Bathrobe
  • Coffee/tea making facilities
  • Ironing board and flat-iron(...)

Premier Room 1 King

  • Max. number of persons: x3
  • Area: From 38
  • Views: City side *

* Subject to availability

  • Wireless internet in your room
  • High speed internet
  • Bathrobe
  • Coffee/tea making facilities
  • Ironing board and flat-iron(...)

Premier Room 2 Doubles

  • Max. number of persons: x3
  • Area: From 38
  • Views: City side *

* Subject to availability

  • Wireless internet in your room
  • High speed internet
  • Bathrobe
  • Coffee/tea making facilities
  • Ironing board and flat-iron(...)

Swiss Advantage 1 King

  • Max. number of persons: x3
  • Area: From 38
  • Views: City side *

* Subject to availability

  • Wireless internet in your room
  • High speed internet
  • Bathrobe
  • Coffee/tea making facilities
  • Ironing board and flat-iron(...)

Swiss Advantage 2 Dbl

  • Max. number of persons: x3
  • Area: From 38
  • Views: City side *

* Subject to availability

  • Wireless internet in your room
  • High speed internet
  • Bathrobe
  • Coffee/tea making facilities
  • Ironing board and flat-iron(...)

Grand Room 1 King

  • Max. number of persons: x3
  • Area: From 50
  • Views: City side *

* Subject to availability

  • Wireless internet in your room
  • High speed internet
  • Bathrobe
  • Coffee/tea making facilities
  • Ironing board and flat-iron(...)

Grand Room City View 1 King

  • Max. number of persons: x3
  • Area: From 56
  • Views: City side *

* Subject to availability

  • Wireless internet in your room
  • High speed internet
  • Bathrobe
  • Coffee/tea making facilities
  • Ironing board and flat-iron(...)

Swiss Executive 1 King

  • Max. number of persons: x3
  • Area: From 41
  • Views: City side *

* Subject to availability

  • Wireless internet in your room
  • High speed internet
  • Bathrobe
  • Coffee/tea making facilities
  • Ironing board and flat-iron(...)

Swiss Executive 2 Doubles

  • Max. number of persons: x3
  • Area: From 41
  • Views: City side *

* Subject to availability

  • Wireless internet in your room
  • High speed internet
  • Bathrobe
  • Coffee/tea making facilities
  • Ironing board and flat-iron(...)

Executive City View 1 King

  • Max. number of persons: x3
  • Area: From 41
  • Views: City side *

* Subject to availability

  • Wireless internet in your room
  • High speed internet
  • Bathrobe
  • Coffee/tea making facilities
  • Ironing board and flat-iron(...)

Executive City View 2 Dbl

  • Max. number of persons: x3
  • Area: From 41
  • Views: City side *

* Subject to availability

  • Wireless internet in your room
  • High speed internet
  • Bathrobe
  • Coffee/tea making facilities
  • Ironing board and flat-iron(...)

Grand Executive 1 King

  • Max. number of persons: x3
  • Area: From 50
  • Wireless internet in your room
  • High speed internet
  • Bathrobe
  • Coffee/tea making facilities
  • Ironing board and flat-iron(...)

Grand Executive View 1 King

  • Max. number of persons: x3
  • Area: From 56
  • Views: City side *

* Subject to availability

  • Wireless internet in your room
  • High speed internet
  • Bathrobe
  • Coffee/tea making facilities
  • Ironing board and flat-iron(...)

1BR Business Suite King

  • Max. number of persons: x3
  • Area: From 90
  • Views: City side *

* Subject to availability

  • Wireless internet in your room
  • High speed internet
  • Bathrobe
  • Coffee/tea making facilities
  • Ironing board and flat-iron(...)

1BR Executive Suite King

  • Max. number of persons: x3
  • Area: From 65
  • Views: City side *

* Subject to availability

  • Wireless internet in your room
  • High speed internet
  • Bathrobe
  • Coffee/tea making facilities
  • Ironing board and flat-iron(...)

1BR Executive Suite View King

  • Max. number of persons: x3
  • Area: From 90
  • Views: City side *

* Subject to availability

  • Wireless internet in your room
  • High speed internet
  • Bathrobe
  • Coffee/tea making facilities
  • Ironing board and flat-iron(...)

Presidential View Suite

  • Max. number of persons: x3
  • Area: From 270
  • Views: City side *

* Subject to availability

  • Wireless internet in your room
  • High speed internet
  • Bathrobe
  • Coffee/tea making facilities
  • Ironing board and flat-iron(...)

Presidential Suite

  • Max. number of persons: x3
  • Area: From 165
  • Views: City side *

* Subject to availability

  • Wireless internet in your room
  • High speed internet
  • Bathrobe
  • Coffee/tea making facilities
  • Ironing board and flat-iron(...)

Our restaurants and bars

LE CAFE

Type of cuisine: International

Le Cafe is a fun and casual place for all occasions, offering delicious international and Peruvian dishes a la carte, and a wide selection of appetizing breakfast items and lunch buffets complemented by a daily changing lunch menu.

SUSHI CAGE

Type of cuisine: Japanese

Sushi Cage is more than a Japanese restaurant; it is an experience lived with the senses. Top chef Itamae Norio Takeda puts into his creations all his art, passion and skills to maintain the flavor and tradition of authentic Japanese cuisine.

LA FONDUE

Type of cuisine: Thematic cuisine

La Fondue brings the rich delicacies of Swiss and European cuisine to Lima, offering a broad selection of Swiss specialties such as traditional and creative fondues, raclettes, exquisite cheeses, meat or seafood all in a cozy chalet atmosphere.

LA LOCANDA

Type of cuisine: International

La Locanda serves the best Mediterranean and Peruvian fusion cuisine in Lima. With warm service, each detail has been meticulously attended to for an unforgettable experience. La Locanda also offers a great selection of desserts, wines and liquors.

GOURMET DELI

Type of cuisine: International

For a light meal or European-style pastry, visit our Gourmet Deli, offering fine homemade pastries, top quality chocolates, rich cakes, and delicate truffles. Sandwiches are made to your liking and served with juices or with a variety of coffees.

LOBBY BAR

Photo non contractuelle / Strictly non binding

A discreet, elegant meeting point for a quiet afternoon tea, with the perfect ambience for a drink before or after dinner. Enjoy a great variety of premium liquors and cocktails while listening to live piano music in the evening.

Your meetings and events

Our meeting rooms

  • Number of meeting rooms: 12

  • Maximum size: 377 m²

  • Maximum banquet capacity: 300 people

Find out more
Swissôtel Lima Meeting Room

Our guest reviews for
Swissôtel Lima

100% genuine reviews from our guests

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AccorHotels Rating 4.7/5

2,478 reviews

Nice hotel, very friendly service

Customer review rating 4.7/5

Lilian Business - 13/04/2019 AccorHotels certified review

Experience was excellent. The hotel was very clear, staff very nice and breakfast good.

Customer review rating 4.7/5

Undisclosed N. Business - 13/04/2019 AccorHotels certified review

Comfortable, clean, and good service. Thank you.

Very good experience

Customer review rating 4.7/5

Patricia Couples - 09/04/2019 AccorHotels certified review

The hotel is very nice and the staff helpful and kind. Buffet breakfast very good. They gave me an upgrade to my room and was very satisfied with the big room. The bar area could see some updates in decor

Customer review rating 4.7/5

Cristian Business - 09/04/2019 AccorHotels certified review

This was not the best experience I've had staying at this hotel. Had issues with the guarantee taken during the check-in which did not allow me to charge food to the room when needed, so I had to go again to the desk; had issues at breakfast when coffee was offered only when i was finishing up my breakfast and therefore did not have it.

Dear Mr. S., Thank you for taking a few minutes of your valuable time to share your experience at theSwissôtel Lima. I am sorry that your experience did not meet your expectations; please accept my sincerest apologies. Achieving the satisfaction of our customer is as your feedback, very important to us. I contacted the staff involved in this matter and we are taking the appropriate measures to address the problem and prevent similar situations happen again. We appreciate your sharing your concerns, and allow me to invite you for any future trip to Lima and give us the opportunity to provide an excellent service and show that the last experience was an exemption to our standard. Sincerely, Claudia Hollerer Manager on Duty

The staff was very professional and extremely kind.

Customer review rating 4.7/5

Marsha J. Business - 07/04/2019 AccorHotels certified review

Every staff member was accommodating and kind and made sure that I was comfortable. Each staff member made me feel welcome

Amazing

Customer review rating 4.7/5

Stefanie Couples - 05/04/2019 AccorHotels certified review

Our stay at the hotel was amazing. Every single member of the staff was professional and friendly and made us feel welcome from the very first second. This hotel is a role model for hospitality.

Dear Mrs. Stefanie S., Thank you so much for your comments, it will be an honor to host you again in Lima. We are happy to read that you had a very nice time during your stay at Swissôtel Lima as commitment to service and guest satisfaction is our main focus and we are delighted to hear you enjoyed your stay. Thank you again for taking the time to provide your feedback we look forward to serving you again soon Sincerely, Ana Maria Prias Assistant to the Director of Operations

I really liked the hotel in particular the staff were very friendly and professional

Customer review rating 4.7/5

Charles L. Business - 01/04/2019 AccorHotels certified review

I stayed for several days as together with my colleagues we used it as our base in Lima while we conducted business elsewhere around Peru. We had several business meetings in the hotel. I found the room comfortable, the restaurant good, especially the breakfast, the bar pleasant, the meeting rooms spacious and functional. The staff were excellent providing efficient service always in a friendly manner

Dear Mr. Charles Patrick L., On behalf of all of us at Swissôtel Lima, we would like to thank you for taking the time to write a review, we are happy that we could contribute on making your business trip a more comfortable one! I am glad to know that you liked the Hotel installations and its spaciousness, and specially that you were satisfied with the customer service delivered by our staff, as your satisfaction is our primary goal. It will definitely be an honor for us to be able to host you again in a future business or pleasure trip! Kind regards, Ana Maria Prias Assistant to the Director of Operations

Wonderful stay in Lima at the Swissotel

Customer review rating 4.7/5

George Couples - 01/04/2019 AccorHotels certified review

Everything was wonderful. Great service orientation and attitude. Only exception was the lobby bar. Service was lacking there - both timeliness of attention and attitude of some staff.

Dear George Plese accept my sincere apologies for not responding on time to your comment below in your recent stay with us here in Lima Peru Again, Thank you for your valuable comments regarding your recent visit to our Lobby Bar. I apologies for the poor attitude of our service staff and the time that took to get a really quality service in your drinks . Clearly, we fell short of your expectations this time, and we hope that you will give us another chance to provide you with the service and quality of service that a 5 star Hotel should provide . We have reviewed your comments with the team and took action inmediatly. Kind regards Ivan Hoyle Director of Food & Beverage Swissôtel - Lima

A very pleasant stay

Customer review rating 4.7/5

Norman T. Couples - 31/03/2019 AccorHotels certified review

Our stay with you was very enjoyable and satisfying. The service and accommodation was excellent. The only small thing that slightly marred our experience was that my wife left a pair of trousers behind and, when she asked for them to be sent in to her she was told that they could only be sent by DHL and the cost was so excessive that it exceeded the value of the trousers. She asked for them to be sent by ordinary mail but this was refused even though she was prepared to accept the risk of using ordinary mail.

Dear Mr. Norman T., Thank you for choosing Swissôtel Lima for your recent travel to Lima. Commitment to service and guest satisfaction is our main focus and we are delighted to hear you enjoyed your stay. Thank you again for taking the time to provide your feedback we look forward to serving you again soon! Sincerely, Ana Maria Prias Assistant to the Director of Operations

Very old hotel. Terrible.

Customer review rating 4.7/5

Romain Business - 31/03/2019 AccorHotels certified review

This place needs a serious refresh.

Dear Mr. Romain D., Thank you for taking the time to tell us about your experience at the Swissôtel Lima. I am sorry that your experience did not meet your expectations, please allow me to express my sincerest apologies. We have taken note of your comments that the hotel feels dated. We are very happy to inform you that Swissôtel Lima has two towers: In our tower "E" you will find our classic style guestrooms and in our "O" tower, the rooms have a modern style. I would like to inform you know that I took a note of your comment and when you visit us again, we will definitely give you a room in our "O" tower. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to serve you in the near future. Sincerely, Ana Maria Prias Assistant to the Director of Operations

Great customer service

Customer review rating 4.7/5

Michael P. Business - 29/03/2019 AccorHotels certified review

Extremely strong customer service by all staff members during my stay.

Dear Mr. Michael P., We are happy to read that you had a very nice time during your stay at Swissôtel Lima. Thank you for your comments regarding our staff, we encourage them to take care of all our guests by showing genuine interest and going the extra mile, your recognition will be shared with all our team. It will be an honor to host you again in Lima. Sincerely, Ana Maria Prias Assistant to the Director of Operations

world class

Customer review rating 4.7/5

Anonymous Business - 28/03/2019 AccorHotels certified review

very professional and welcoming service in all aspects from arriving in taxi at door, check in experience through to room service.

Dear Mr. Patrick C., We very much appreciate your comments regarding your stay at the Swissôtel Lima. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we are sure your next visit will be as pleasant as the previous one. Sincerely, Ana Maria Prias Assistant to the Director of Operations

Exceed all Expectation

Customer review rating 4.7/5

Anonymous Couples - 27/03/2019 AccorHotels certified review

With some unusual requests, the staff of this facility was more than accommodating to make sure our stay was exceptional.

Dear Mrs. Ellen H., Thank you for sharing your feedback on your recent visit to Lima. We are delighted to know you had a comfortable stay and received attentive and friendly service from our Colleagues. We are glad that you felt well attended, and that we contributed in making your visit to Lima a great one. We hope to welcome you back soon for another exceptional experience. Sincerely, Ana Maria Prias Assistant to the Director of Operations

Excellent service, excellent rooms and excellent conference services

Customer review rating 4.7/5

Juan S. Business - 26/03/2019 AccorHotels certified review

I was the conference speaker for a short professional curse given by a leading company in Perú. Hotel installations and conference room were excellent.

Dear Mr. S., On behalf of all of us at Swissôtel Lima we would like to thank you for taking the time to write a review, we are happy that we contributed on making your business trip a more comfortable one! I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Looking forward to accommodating you again in a future business or pleasure trip! Sincerely, Ana Maria Prias Assistant to the Director of Operations

Excellent

Customer review rating 4.7/5

Harvey G. Couples - 25/03/2019 AccorHotels certified review

We had no complaints: everyone and everything were just great!

Dear Mr. G., We very much appreciate your comments regarding your stay at the Swissôtel Lima. It is always a pleasure to receive positive feedback. I will share your comments with our team. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Sasha García-Zapatero Swissotel Lima

All in one

Customer review rating 4.7/5

Lucy Business - 25/03/2019 AccorHotels certified review

Very nice. Nice staff, efficient service.

Dear Ms. P., We appreciate your comments regarding your stay at the Swissôtel Lima. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Sasha García-Zapatero Swissotel Lima

Favulous

Customer review rating 4.7/5

Marlene R. Couples - 21/03/2019 AccorHotels certified review

Very inclusive and a pleasure

Dear Ms. R., We appreciate your comments regarding your stay at the Swissôtel Lima. It is always a pleasure to receive positive feedback. I will share your comments with our team. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Sasha García-Zapatero Swissotel Lima

Excellent service. Exceeded our expectations

Customer review rating 4.7/5

Cb Families - 20/03/2019 AccorHotels certified review

Porter helped us a lot , since concierge guy was busy. He went above and beyond his regular duty.

Dear Mr. B., We very much appreciate your comments regarding your stay at the Swissôtel Lima. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Sasha García-Zapatero Swissotel Lima

Acceptable

Customer review rating 4.7/5

Manuel O. Business - 20/03/2019 AccorHotels certified review

Minibar empty is poor attendance. A lift in maintenance during two days makes waiting time for lifts too long. Bar not willing to serve customers is back news.

A marvellous hotel with committed staff

Customer review rating 4.7/5

David G. Couples - 20/03/2019 AccorHotels certified review

Caring staff working in a beautifully restored historic villa

Dear Mr. G., We very much appreciate your comments regarding your stay at the Swissôtel Lima. It is always a pleasure to receive positive feedback. I will share your comments with our team. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Sasha García-Zapatero Swissotel Lima
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