Hotel - Swissôtel Le Plaza Basel
Swissôttel Hotel Swissôttel Hotel

Swissôtel Le Plaza Basel

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4.4/5 1,040 reviews
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  • The hotel has wifi WIFI/Internet Access
  • The hotel serves breakfast Breakfast
  • The hotel has a bar Bar
  • The hotel has a parking Parking
  • The hotel has a restaurant Restaurant
  • The hotel has air conditioning in rooms Air Conditioning
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Services in the hotel and nearby

Check-in from 14h00
Check out up to 12h00
Paying

Services and practical information

  • WIFI/Internet Access
    • WiFi at the hotel
    • WiFi in your room
  • Parking
    • Private indoor parking (Paying)
    • Private outdoor parking (Paying)
    • Valet parking (Paying)
    • Well-lit parking
  • Accessible bathroom
  • Pet allowed
  • Outdoor playground for children  (Nearby)
  • Air conditioned
    • Air conditioning
    • Automatic air control
    • Air Conditioning

Leisure and activities

  • Fitness centre
  • Massage
  • Outdoor playground for children  (Nearby)
  • Golf  (Nearby)
  • Tennis  (Nearby)
  • Other sports activities  (Nearby)
    • Bicycle hire facilities (Paying, Nearby)
    • Squash court (Paying, Nearby)

Catering

  • 1 restaurant(s)
  • 1 bar(s)

Business services

  • 10 meeting room(s)
  • Conventions hotel
See all services

Hotel location

Our rooms

Discerning business travellers will be most comfortable in our 238 elegant rooms and suites with various amenities.

  • 238 rooms
  • Crib on request
    • Air conditioning
    • Emergency exit map
    • Automatic air control
    • Safe deposit box in room
    • Crib on request
    • Opening windows
    • WiFi in your room
    • Satellite/cable colour TV
    • Minibar
    • Coffee/tea making facilities
    • Keycard-operated door locks
    • Audible smoke alarms in rooms
    • Security peephole
    • Emergency info in rooms
Our rooms fittings

Our restaurants and bars

See all our restaurants and bars

Your meetings and events

4.4/5 AccorHotels Rating Based on 1,040 reviews

Our guest reviews for Swissôtel Le Plaza Basel

100% genuine reviews from our guests

Find out more
AccorHotels certified review
Ike D. R. Business - 20/02/2018
« It was nice as usual »

It's always pleasant to stay at the hotel.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mrs. V. It gives us such incredible joy to be able to read such a wonderfully complimentary review about your stay with us. We are overwhelmed by your kind words first and foremost about the absolutely fantastic team of staff here at the hotel, all of whom strive to provide a warm and genuine service to each of our guests, and it is so good to read that you have experienced this. Of course, we will pass your compliments to our entire team and they will all be incredibly touched and filled with happiness. Thank you very much! We hope to have the pleasure to welcome you back again soon. Until then, we wish you all the best and a successful time! With best regards Brigitte Fritz General Manager

AccorHotels certified review
Jaime Business - 16/02/2018
« Avoid too noisy areas »

Hotel is great as always has been but 2nd floor with people walking to meeting and too close to the trams not to be awakened every morning for the 1st one around 5:30 am

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mr. P. Thank you very much for your visit and for sharing your experiences with us. We regret very much that you made such experiences with exterior noises during your stay and we can fully understand that these inconveniences were not joyful. Please accept our deepest apologies for that. It´s our goal to provide every guest a pleasant experience with us, therefore your feedback is more than important. We will do our best to address the problem and prevent future occurrence. Despite this, we hope that you spent an impressive time in Basel which you keep for a long time in our memory. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Please get in touch with us, if we can do anything for you! In the meantime we wish you all the best. With best regards Brigitte Fritz General Manager

AccorHotels certified review
Anonymous Business - 12/02/2018
« okay, but rooms need to be renewed »

hotel is nice. lobby nice. food in the restaurant next by very good. room wasn't in-line with the overall presentation.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mr. W. Thank you very much for your visit and for sharing your experiences with us. Firstly, we are proud that you appreciated the style of our lobby and the menu at GRILL25! On the other hand we regret very much that the room did not meet your expectations. Please accept our deepest apologies for that. It´s our goal to provide every guest a pleasant experience with us, therefore your feedback is more than important. We will do our best to address the problem and prevent future occurrence. Despite this, we hope that you spent an impressive time in Basel which you keep for a long time in our memory. We appreciate your sharing your concerns, and it is our hope that you will give us a 2nd chance when you are the next time in Basel. Please get in touch with us, if we can do anything for you! In the meantime we wish you all the best. With best regards Brigitte Fritz General Manager

AccorHotels certified review
David Business - 11/02/2018

Original corporate card was not used when it was confirmed twice by hotel management and then the last manager at checkout spoke to me inappropriate tone.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mr. H. Thank you very much for taking the time to send us your valuable feedback. Of course, we read your word with very high attention and we promptly addressed your issues internally. It was not our intention to annoy you and we deeply regret the inconveniences. Please accept our apologies on behalf of the entire team. We will be pleased to explain to you the situation in the following: Due to security measures of Accor Hotels, we are not allowed to charge a credit card which is not present during the check-out process. Unfortunately you had the credit card that we should charge not with you. So it was not possible to charge your favoured card. Of course it will be no problem if you want to pay by a company credit card but we need a cost absorption declaration from your company in advance. We are very sorry for the confusion during your check-out. Please let us know, if we can do something for you to make the situation more comfortable! We would be very thankful if you give us a 2nd chance to convince you from us. Meanwhile, we wish you all the best and most of success. With best regards Brigitte Fritz General Manager

AccorHotels certified review
Laura C. Business - 10/02/2018

Friendly service but rooms were really in need of a refresh. The worst part was the poor lighting. Seemed like poor quality. The bathroom floor got wet every time I showered, no hairdryer that I could find, the towel Warner was broken. Bed was ok. Loved the art. Gym was pretty basic. Nice sauna area

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mrs. C. At first we want to thank you for your visit and for your important feedback. We are delighted to read that you appreciated the sauna area and the gym as well. On the other hand we are very sorry for the inconveniences you had during your stay. Please accept our deepest apologies for these issues. We can fully understand that this was not a pleasant experience and we regret what happend. Please rest assured, that this is not our standard and we prevet future occurrence. Nonetheless, we hope that you spent a pleasant time in Basel and that you collected positive memories from the impressive city. Thank you once again for your valuable feedback and we would appreciate if you give us a second chance to convince you completely of us. In the meantime we wish you all the best and are always open for suggestions from your side. With best regards from Basel Brigitte Fritz General Manager

AccorHotels certified review
Rolf W. Friends - 07/02/2018
« enjoyable, pleasing »

see above

Our hotel has responded to the review
Our hotel has responded to the review

Sehr geehrter Herr w. Herzlichen Dank, dass wir Sie erneut bei uns begrüssen durften. Wir freuen uns sehr zu lesen, dass Sie mit Ihrer Übernachtung und den angebotenen Services zufrieden waren. Natürlich leiten wir diese Rückmeldung an all unsere Kollegen weiter. Es ist für unser Team ein grosser Ansporn, solch Feedback zu erhalten. Vielen Dank dafür! Weiterhin hoffen wir, dass Sie und Ihre Freunde einen schönen Tag in Basel verbringen konnten und positive Erinnerungen mit nach Hause genommen haben. Haben Sie nochmals vielen Dank für Ihre freundliche Rückmeldung und unser gesamtes Team freut sich auf ein baldiges Wiedersehen in Basel! Bis dahin sind wir bei weiteren Fragen oder Wünschen jederzeit für Sie da und wünschen Ihnen eine angenehme Zeit. Freundliche Grüsse aus Basel Brigitte Fritz General Manager

AccorHotels certified review
Javier V. Business - 06/02/2018
« Something is not going well, in three days I experienced two »

- I do not know the reason but the first day I left the room at 7:30AM and came back at 7:30PM. At that time I noticed an informational paper form under the door saying no one can clean the room because I was there and I was not for 12 hours, really strange. - The last night, I did the express checkout and I expect the invoice in my room as the colleague at the reception told me but I got nothing. I needed to go again to the reception, wait and ask again for the invoice, so clearly it does not work as expected.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mr. V. Vargas Thank you very much for your visit and for taking the time and trouble to complete a survey following your recent stay with us. First of all we want to apologise for all the inconveniences during your visit. We are very sorry that you made such experiences and our entire team regrets what happend. This is definitively not our standard and it is our first priority to prevent future occurrence. Obviously, we want to explain the circumstances to you: You are right, the room was not cleaned on the first day. The reason for that was that there was the "do not disturb" sign on your room door. When this sign is shown our housekeeping colleagues are not allowed to go into the room. So they put the informational paper under the door, in case you need anything, e.g. towels. We think there was a missunderstanding and the sign was hanged on the wrong side (the other side of the sign says "please clean my room"). Please accept our apologies for that issue. Regarding the express check-out we have to admit that this felt into oblivion. That should certainly not be allowed to happen and we already build the skills of our colleague. Once again, please accept our sincere apologies and we hope to have the opportunity of warmly welcome you again in the near future. If we can be of any assistance to you in the meantime, please do not hesitate to get in touch with us. With best regards from Basel Brigitte Fritz General Manager

AccorHotels certified review
Erika Business - 06/02/2018
« Customer experience has steadily decreased with each visit. »

Every request/change is accompanied by additional cost, in this case there was an error in my booking and I had to check out 1 day early, however, I also added 5 nights to the start of the trip and still an issue had to be raised about potential charges. I usually receive turn down service and yoga mat/ball and this time I was not provided any water, service or fitness equipment. I asked about water and was told to purchase from the minibar only to find out at end of trip that that was incorrect and I should have received turn down service. The inclusion of breakfast was an issue as well. Not very customer focused approach and 'penny pinching' mentality comes across strong which is a disappointment given the number of nights I spend there each year.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mrs. P. Thank you very much for sharing your honest feedback with us. First of all we want to apologise for the experiences you made during your visit. We are very sorry for all the inconveniences. Of course, we would like to explain your points raised: You had 2 different room prices and cancellation terms because your first booking was not a group booking (group bookings have always other terms and conditions as normal bookings). We are sorry for the confusion. We are also very sorry regarding the issue with the turn down service and your fitness facilities. To prevent future occurrence, we immediately attached a note to your guest profile that you get the turn down service and the fitness facilities on each visit. We are also glad to announce that with the new ROCHE agreement the mineral water in your room is included. Once again, our entire team regrets what happend and we adressed the problems. Please be sure that we will do everything to make your next stay as pleasant as possible. We appreciate your sharing your concerns and please do not hesitate to get in touch with us if we can do anything for you. With best regards from Basel Brigitte Fritz General Manager

AccorHotels certified review
Murray R. Business - 05/02/2018
« Another seamless week in Basel »

As always, very high standards and attention to detail.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mr. R. Thank you very much for choosing us for your stay in Basel. Firstly, our entire team is proud to learn that you appreciated our friendliness and our attention to the details. On the other hand we very much regret the inconveniences caused during your visit. Please accept our sincere apologies for that. On your next visit, do not hesitate to get in touch with our dedicated colleagues. It‘s our special interest to make your stay as pleasant as possible. Despite this, we hope that you spent an impressive time in Basel and that you had the opportunity to explore the cosy town with all the historic sights. Thank you once again for your valuable feedback and we would appreciate if you give us the chance to convince you again of us in the near future. Until then, we wish you all the best and please let us know if you have any questions or further suggestions. With best regards from Basel Brigitte Fritz General Manager

AccorHotels certified review
Alex Business - 01/02/2018
« Welcoming »

It was quite enjoyable but I was especially impressed by Attilla at the lounge bar who remembered me from my last trip and my drink preference. He had it ready each night when I came to the bar even when it was packed with other guests. Excellent service!

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mr. R., We very much appreciate your comments regarding your stay at the Swissôtel Le Plaza Basel. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Brigitte Fritz General Manager

AccorHotels certified review
Marilyn Business - 31/01/2018
« Staff very helpful and friendly »

Only stayed for one night, lovely room, very comfortable bed, lots of amenities. Great for conference centre linked next door, no need to go outside.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Marilyn W., We very much appreciate your comments regarding your stay at the Swissôtel Le Plaza Basel. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Brigitte Fritz General Manager

AccorHotels certified review
Helen G. Business - 31/01/2018
« OK »

I usually really like the SWISS hotel in Basel but I have to say this time it was not soo good. My room was on the 5th floor and the room was very hot and although I did not complain to the desk staff the ventilation was very noisy and the building works made it worse.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Helen G., Thank you for taking the time to tell us about your experience at the Swissôtel Le Plaza Basel. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Swissôtel, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Brigitte Fritz General Manager

AccorHotels certified review
H. R. Business - 30/01/2018
« Best place to stay in Basel »

Nice place and very good service. Rooms are more than comfortable. Fantastic breakfast helps to start a good day.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mr. H., We very much appreciate your comments regarding your stay at the Swissôtel Le Plaza Basel. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Brigitte Fritz General Manager

AccorHotels certified review
Anonymous Business - 30/01/2018
« Great service »

Very friendly staff Very fast checkout Great room equipment (iron and iron board in room) Amazing free coffee Water and chocolate at arrival

Our hotel has responded to the review
Our hotel has responded to the review

Dear Samdruk D., We very much appreciate your comments regarding your stay at the Swissôtel Le Plaza Basel. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Brigitte Fritz General Manager

AccorHotels certified review
Anonymous Business - 28/01/2018

I always look forward to my stay at the Swiss hotel, where I am treated like a family.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Elham Y., We very much appreciate your comments regarding your stay at the Swissôtel Le Plaza Basel. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Brigitte Fritz General Manager

AccorHotels certified review
Patrick H. Couples - 26/01/2018
« Wonderful »

Outstanding service and support at every interface with hotel staff: check-in/check-out, House-keeping, restaurant staff, and concierge.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mr. H., We very much appreciate your comments regarding your stay at the Swissôtel Le Plaza Basel. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Brigitte Fritz General Manager

AccorHotels certified review
Anonymous Business - 24/01/2018
« Friendly and helpfull staff »

The staff is very friendly and helpfull. The breakfast buffet was lovely too, Allthough I would have liked some more vegan breakfast options :) the room had a nice size and the bed was really comfortable. The interior and style however seemed a bit old. Over all i was very happy with everyhing :)

Our hotel has responded to the review
Our hotel has responded to the review

Dear Miriam D., We very much appreciate your comments regarding your stay at the Swissôtel Le Plaza Basel. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Brigitte Fritz General Manager

AccorHotels certified review
Anonymous Business - 20/01/2018
« Great experience and good customer service »

Clean rooms, friendly staff and good location.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Ms Godbole, We very much appreciate your comments regarding your stay at the Swissôtel Le Plaza Basel. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Brigitte Fritz General Manager

AccorHotels certified review
Una K. Friends - 08/01/2018
« Excellent all round »

Fab hotel .very good value for money..so well equipped with everything..dressing gowns and slippers were a nice touch..Breakfast had a great selection of hot and cold foods and even Proscesso thrown in too...Very friendly and courteous staff..nothing was too much trouble..our Server Claude was a little Gem...would highly recommend to my friends and will return again

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mrs. K. Thank you very much for your wonderful feedback! We are immensely touched by your heartfelt comments regarding our dedicated staff, especially Claude. Of course, we informed all our colleagues and Claude of your kind words. We are very glad that we could provide you with a personal and memorable experience of true hospitality. Further we hope that you appreciated our central location and that it was the perfect starting point to explore the surroundings and the cosy city of Basel. We are sure that you made unforgettable experiences during your visit! Thank you for choosing to stay with us, we do hope to have the pleasure of welcoming you and your friends back on a future trip to Basel. In the meantime, we wish you all the best for 2018! With best regards Brigitte Fritz General Manager

AccorHotels certified review
Anonymous Couples - 05/01/2018
« Almost perfect »

Everything was great. I wish you had written on your website that the spa was closed though. We were told the next day we could have gone to another hotel, but it was too late for us.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mrs. K. We very much appreciate your feedback regarding your last stay with us. It is great to learn that you were satisfied from our room comfort, our central location and that you had a good and healty start into the new day with our breakfast buffet as well. We are sure that you used our central location to explore the surroundings and the impressive city of Basel. Please also accept our deepest apologies for the inconveniences regarding the renovation work at the spa. Our entire team regrets this issue. Thank you once again for such a lovely write-up and we hope to have the pleasure to welcome you back again soon in our new renovated rooms and the new spa area. In the meantime we wish you and your family all the best for 2018! With best regards Brigitte Fritz General Manager

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