Swissôtel Le Plaza Basel 4 stars

Customer review rating 4.5/5 2,112 reviews
Swissôtel Le Plaza Basel
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Hotel extras

  • 238 elegant and comfortable rooms

  • 9 spacious meeting rooms with natural daylight

  • Directly connected to the Congress Center

  • Pürovel Sport with sauna and steambath

  • Inhouse restaurant Grill25 and Lobby Bar

This hotel participates to Planet 21 and is acting in favour of Positive Hospitality.

Services in the hotel and nearby

Check-in from 14h00

Check out up to 12h00

Paying

Services and practical information
  • WIFI/Internet Access
  • Parking
  • Accessible bathroom
  • Pets allowed 20.00 CHF
  • Services for children
  • 100% non-smoking hotel
  • Air conditioned
  • Porter
Catering
  • 1 restaurant(s)
  • 1 bar(s)
  • Room service
Leisure and activities
  • Fitness centre
  • Well-being
  • Services for children
  • Bicycles rental (Nearby)
Business services
  • 10 meeting room(s)
  • Conventions hotel

Hotel location

Swissôtel Le Plaza Basel

Messeplatz 25
4058
basel
switzerland

Tel: +41615553333

Fax: (+41)615553970

Contact email

Check-in from 14h00

Check out up to 12h00

  • By plane

    EUROAPT BASEL-MUL-FREIBURG   At 12km / 7.46 miles

  • By plane

    GENEVA COINTRIN INTL APT At 250km / 155.34 miles

  • By plane

    ZÜRICH AIRPORT At 120km / 74.56 miles

GPS :47.562987, 7.599255

Our accommodations

Discerning business travellers will be most comfortable in our 238 elegant rooms and suites with various amenities.

Classic Room Queen

  • Max. number of persons: ‌2
  • Area: From 25
  • Views: City side *

* Subject to availability

  • Wireless internet in your room
  • High speed internet
  • Bathrobe
  • Slippers
  • Pillow Menu(...)

Classic Room Twin

  • Max. number of persons: ‌2
  • Area: From 25
  • Views: City side *

* Subject to availability

  • Wireless internet in your room
  • High speed internet
  • Bathrobe
  • Slippers
  • Pillow Menu(...)

Advantage Room Queen

  • Max. number of persons: ‌2
  • Area: From 25
  • Views: City side *

* Subject to availability

  • Wireless internet in your room
  • High speed internet
  • Bathrobe
  • Slippers
  • Pillow Menu(...)

Advantage Room Twin

  • Max. number of persons: ‌2
  • Area: From 25
  • Views: City side *

* Subject to availability

  • Wireless internet in your room
  • High speed internet
  • Bathrobe
  • Slippers
  • Pillow Menu(...)

Premier Room

  • Max. number of persons: ‌3
  • Area: From 35
  • Views: City side *

* Subject to availability

  • Wireless internet in your room
  • High speed internet
  • Bathrobe
  • Slippers
  • Pillow Menu(...)

Junior Suite

  • Max. number of persons: ‌3
  • Area: From 55
  • Views: City side *

* Subject to availability

  • Wireless internet in your room
  • High speed internet
  • Bathrobe
  • Slippers
  • Pillow Menu(...)

Plaza Suite

  • Max. number of persons: ‌3
  • Area: From 80
  • Views: City side *

* Subject to availability

  • Wireless internet in your room
  • High speed internet
  • Bathrobe
  • Slippers
  • Pillow Menu(...)

Presidential Suite

  • Max. number of persons: ‌3
  • Area: From 95
  • Views: City side *

* Subject to availability

  • Wireless internet in your room
  • High speed internet
  • Bathrobe
  • Slippers
  • Pillow Menu(...)

Moderate Room

  • Max. number of persons: ‌1
  • Area: From 25
  • Views: City side *

* Subject to availability

  • Wireless internet in your room
  • High speed internet
  • Bathrobe
  • Slippers
  • Pillow Menu(...)

Our restaurants and bars

RESTAURANT GRILL25

Type of cuisine: Regional

Grill25 is the perfect venue for every meal. Our chefs ensure the highest quality of ingredients and fresh products. All dishes are homemade with products sourced and produced locally. Don't just take our word for it, come inside and see for yourself.

LOBBY BAR

Photo non contractuelle / Strictly non binding

Our Lobby Bar creates a casual but stylish atmosphere with floor-to-ceiling windows, vibrant lighting and contemporary furnishing. In addition to the usual international cocktails, our Lobby Bar offers an exclusive wine selection and delicious snacks.

Your meetings and events

Our meeting rooms

  • Number of meeting rooms: 10

  • Maximum size: 107 m²

  • Maximum capacity: 100 people

  • Maximum banquet capacity: 56 people

Find out more

Our guest reviews for
Swissôtel Le Plaza Basel

100% genuine reviews from our guests

Find out more

AccorHotels Rating 4.5/5

2,112 reviews

Average at best

Customer review rating 4.5/5

Anonymous Business - 08/07/2019 AccorHotels certified review

The hotel is conveniently located especially for the Messe Basel. However, the building and rooms are rather dated. The air conditioning is cleary not state of the art as it couldn't cope with the soaring temperatures at all. All you got was a still warm room but with a horrible stale smell. As a compensation the water in mini bar was free of charge, however, even the mini bar fridge did not cool properly. Also cleanliness is an issue e.g. I had a dirty face towel from a previous guest in the bathroom in the hair dryer compartment. And you got that feeling this was not the only corner cut when cleaning the room. Front desk staff was absolutely lovely - couldn't fault them. Very friendly and extremely helpful! The restaurant for dinner however, was not such a pleasant experience. Mediocre to bad service, on the second evening we walked out after drinks and took our business elsewhere (16 people).

Dear Damaris E., I certainly do not want to miss the opportunity of thanking you so very much for your feedback. It is a great pleasure for all of us to hear, that you enjoyed your stay in Basel and at our hotel in general. I apologize for the inconvenience caused in connection with the air conditioning, in your room. I have asked my technicians to have a look at the problem. We have a computer-controlled air conditioning system, from which the rooms and public areas are fed centrally with heat or cold. In the rooms our guests can regulate individually. Our system manages a certain difference to the outside temperature. I really hope that we can greet you again during your next stay in Basel. Wishing you all the best, I remain Yours sincerely, Angela Lilienthal General Manager

Unable to get to sleep due to very high temperature and humidity in bedroom.

Customer review rating 4.5/5

Professor C. B. Business - 04/07/2019 AccorHotels certified review

The worst hotel experience I can recall. The air conditioning did not have any effect at all apart from making a lot of noise and moving the hot air around. This was my first ever visit to Basel but I'll be travelling to Basel regularly.

Dear Christopher B., I certainly do not want to miss the opportunity of thanking you so very much for your feedback. I apologize for the inconvenience caused in connection with the air conditioning, in your room. I have asked my technicians to have a look at the problem. We have a computer-controlled air conditioning system, from which the rooms and public areas are fed centrally with heat or cold. In the rooms our guests can regulate individually. Our system manages a certain difference to the outside temperature. I really hope that we can greet you again during your next stay in Basel. Forthat I'll send you a voucher for a free night stay incl. breakfast in a separate E-Mail to strengthen your trust in us. Wishing you all the best, I remain Yours sincerely, Angela Lilienthal General Manager

Tiring

Customer review rating 4.5/5

Rashmi B. Business - 01/07/2019 AccorHotels certified review

My room was right next to the construction and between the jet lag and the construction, I had very little sleep. The staff wasn't very concerned.

Dear Mrs B. I certainly do not want to miss the opportunity of thanking you so very much for your note and your answer to our online guest questionnaire. I am sorry that our room did not meet completely your expectations; please allow me to express my apologies also for the construction next to our property. At Swissôtel Le Plaza Basel, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. For that we also have plans to do some room renovations in the future. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to serve you better in the near future. Sincerely, Angela Lilienthal General Manager

Helpfull

Customer review rating 4.5/5

Peter Business - 01/07/2019 AccorHotels certified review

I lost my suitcase and the people were very helpfull to support me!

Dear Mr. B., I certainly do not want to miss the opportunity of thanking you so very much for your friendly note and your answer to our guest online questionnaire. It is a great pleasure for all of us to hear, that you enjoyed your stay in Basel and at our hotel, and I am very happy that my staff was able to fulfil your expectations. I hope that we can greet you again during your next stay in Basel. Wishing you all the best, I remain Yours sincerely, Angela Lilienthal General Manager

Not Impressed

Customer review rating 4.5/5

Jeremy Business - 27/06/2019 AccorHotels certified review

It's been a few years since my last visit but hotel and rooms felt tired and dated, much in need of a refurbishment. The air conditioning did not work very well. One morning the lights did not work (with guest card in the slot). I visit basel frequently but will ask for alternative accommodation next time

Dear Jeremy J L., I certainly do not want to miss the opportunity of thanking you so very much for your note and your answer to our online guest questionnaire. It is a great pleasure for all of us to hear, that you enjoyed your stay in Basel. I am sorry that our room did not meet completely your expectations; please allow me to express my apologies. At Swissôtel Le Plaza Basel, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. For that we also have plans to do some room renovations in the future. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to serve you better in the near future. Sincerely, Angela Lilienthal General Manager

very friendly staff but the breakfast was a bit chaotic with orders being forgotten

Customer review rating 4.5/5

Michael H. Couples - 23/06/2019 AccorHotels certified review

We always enjoy staying at the Swiss Hotel mainly because of the location but the receptionist and the concierge team were most helpful this time . The rooms are fine but slightly dull and my wife much prefers bathing than showers. I did not specifically request a bath so i was to blame. We were in room 401. We were hoping for a late check out but that was not possible . Unfortunately i was not able to use all your facilities, the gym or the free drinks or the bar.

Dear Michael h., Thank you for taking the time to tell us about your experience at the Swissôtel Le Plaza Basel. I am sorry that your experience did not meet completely your expectations; please allow me to express my apologies. We strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Regarding your comments in the service you received in our breakfast restaurant, I agree completely with you and have immediately evaluated this occurrence with the responsible department head. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to serve you better in the near future. I have noted your request for a bathtub. Sincerely, Angela Lilienthal General Manager

Air conditioner was not working and after calling to have engineering look into it, the unit in 579 only got worse by putting out damp, dusty air. Had to open the windows to remove the dusty smell

Customer review rating 4.5/5

Patrick Business - 23/06/2019 AccorHotels certified review

Questioning whether I want to stay at your property ever again as this was my second poor experience in the past year at this property.

Dear Mr. M. Thank you for taking the time to tell us about your experience at the Swissôtel Le Plaza Basel. I am sorry that it did not meet your expectations. Please allow me to express my sincerest apologies for the inconvenience caused in connection with the air conditioning in your room. I have noted an upgrade to one of our new renovated rooms for your next stay, subject to availability, in order for you to experience more comfort. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to serve you better in the near future. Wishing you all the best, I remain Sincerely, Angela General Manager

great

Customer review rating 4.5/5

Michael A. &. H. G. Couples - 20/06/2019 AccorHotels certified review

excellent service & friendly staff

Dear Michael Alper & Helyn G., We very much appreciate your comments regarding your stay at the Swissôtel Le Plaza Basel. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Angela Lilienthal General Manager

There is a place like home

Customer review rating 4.5/5

Anonymous Business - 14/06/2019 AccorHotels certified review

I could focus on my trip goals and forget about all the rest, as you took care of it.

Dear Israel D., I certainly do not want to miss the opportunity of thanking you so very much for your friendly note and your answer to our guest online questionnaire. It is a great pleasure for all of us to hear, that you enjoyed your stay at the Swissôtel Le Plaza Basel, and I am very happy that my staff was able to fulfil your expectations. I am happy that we can greet you soon again. Wishing you all the best, I remain Yours sincerely, Angela Lilienthal General Manager Swissôtel Le Plaza Basel

great hotel if they could get the air conditioning correct

Customer review rating 4.5/5

Business T. Business - 14/06/2019 AccorHotels certified review

the hotel is nice, and in a great area. The GYM needs some more equipment to bring it to the next level. The gym is TERRIBLY HOT. The rooms are also. They don't quite cool enough, leaves humidity in the room. A sheet to cover yourself at night, in addition to the comforter would be nice.

Dear Thomas S., Thank you for taking the time to tell us about your experience at the Swissôtel Le Plaza Basel. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Swissôtel, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. I apologize for the inconvenience caused in connection with the air conditioning, in your room. I have asked my technicians to have a look at the problem. Nevertheless please allow me to give you the following statement: We have a computer-controlled air conditioning, from which the rooms and public areas are centrally fed with heat or cold. In the rooms, our guests can regulate individually to a certain extent. Changes in the temperature settings through the computer regulation have a delayed effect, due to the size of the hotel. But your comment shows me, that our technical department has to regulate the temperatures even more sensitive. Thank you for your comment regarding the bedding, I have talked to the housekeeping manager and have arranged appropriate action for your next stay. Regarding your comment on the quality of the equipment in the fitness, I will take into the next ownes meeting. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to serve you better in the near future. Wishing you all the best, I remain Sincerely, Angela General Manager Angela

Well Basel-ed

Customer review rating 4.5/5

Anonymous Friends - 14/06/2019 AccorHotels certified review

Glorious few days and nights, with cordial and helpful service! Clean and comfortable accommodations at Swisotel Le Plaza Basel and the location was excellent to anywhere in town. The restaurant was a little pricey for breakfast but had a great array of choices.

Dear Jerry F., I certainly do not want to miss the opportunity of thanking you so very much for your friendly note and your answer to our guest online questionnaire. It is a great pleasure for all of us to hear, that you enjoyed your stay at the Swissôtel Le Plaza Basel, and I am very happy that my staff was able to fulfil your expectations. I hope to greet you soon again Wishing you all the best, I remain Yours sincerely, Angela Lilienthal General Manager Swissôtel Le Plaza Basel

Was worth what we paid overall

Customer review rating 4.5/5

Anonymous Couples - 13/06/2019 AccorHotels certified review

It was a lovely clean place just wasnt much interaction with the people that run it and us , they kinda left us to figure out things, we came down to breakfast and they were just chatting and didn't show us the ropes, for what we paid I'd go back again as location is perfect.

Dear Emma C., I certainly do not want to miss the opportunity of thanking you so very much for your friendly note and your answer to our guest online questionnaire. It is a great pleasure for all of us to hear, that you enjoyed your stay in Basel and at our hotel. I hope that we can greet you again during your next stay in Basel. Wishing you all the best, I remain Yours sincerely, Angela Lilienthal General Manager

Great Place

Customer review rating 4.5/5

Albert H. Couples - 12/06/2019 AccorHotels certified review

Staff was friendly, food was good, rooms were clean and comfortable.

Dear Bruno H., I certainly do not want to miss the opportunity of thanking you so very much for your friendly note and your answer to our guest online questionnaire. It is a great pleasure for all of us to hear, that you enjoyed your stay in Basel and at our hotel, and I am very happy that my staff was able to fulfil your expectations. I hope that we can greet you again during your next stay in Basel. Wishing you all the best, I remain Yours sincerely, Angela Lilienthal General Manager

Uneven

Customer review rating 4.5/5

Gail Couples - 12/06/2019 AccorHotels certified review

POSITIVES Reception area is lovely. The restaurant staff were polite and delightful. (The menu was over-priced, though.) Some reception staff were great, especially a smiling young man. NEGATIVES Some reception staff were rude and brusque. When we first arrived, the coffee maker in the room had dirty coffee capsule in it, and the machine would not work for us. When we asked for help at reception, the reception staff person was quite rude. When we returned later to the room later that day we found a half-filled coffee cup and no clean cups and glasses, and the floor had not been cleaned. We never did use the Nespresso machine. (By the way, we have the exact same machine at home, so we know how a Nespresso works.) These are small items, but they tend to add up, unfortunately. Overall, a nice hotel with uneven scores for staff performance.

Dear Patrick L., I certainly do not want to miss the opportunity of thanking you so very much for your note and your answer to our online guest questionnaire. It is a great pleasure for all of us to hear, that you enjoyed your stay in Basel in general. I am very sorry you experienced such a poor service with our front office staff; this kind of behaviour is unacceptable. We invest a lot of money in coaching the staff and even employ a Quality and Attitude Manager. Please be assured that I do take your comments about our service very serious and regret the negative impression with which you have departed our hotel. I have discussed this issue very seriously with the responsible department head. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to serve you better in the near future. Sincerely, Angela Lilienthal General Manager

great overall experience

Customer review rating 4.5/5

Jan H. Couples - 12/06/2019 AccorHotels certified review

location, room quality and pricing was above average. Concierge service alittle weak on helpfulness

Dear Jan H., I certainly do not want to miss the opportunity of thanking you so very much for your friendly note and your answer to our guest online questionnaire. It is a great pleasure for all of us to hear, that you enjoyed your stay in Basel and at our hotel, and I am very happy that my staff was able to fulfil your expectations. I hope that we can greet you again during your next stay in Basel. Wishing you all the best, I remain Yours sincerely, Angela Lilienthal General Manager
Customer review rating 4.5/5

Anonymous Business - 10/06/2019 AccorHotels certified review

Unfortunately, the room was not properly cleaned daily. The cleaning service could be much improved. Also, at the end of my stay the hold on my credit card was not lifted. I had to call back and remind the hotel to remove the hold. They apologized for the inconvenience but the customer should not have to call and remind about this.

Dear Dionna G., I certainly do not want to miss the opportunity of thanking you so very much for your note and your answer to our online guest questionnaire. It is a great pleasure for all of us to hear, that you enjoyed your stay in Basel in general. I am very sorry you experienced such a poor service with our front office staff and your credit card hold. We invest a lot of money in coaching the staff and even employ a Quality and Attitude Manager. Please be assured that I do take your comments about our service very serious and regret the negative impression with which you have departed our hotel. I have discussed this issue very seriously with the responsible department head. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to serve you better in the near future. Sincerely, Angela Lilienthal General Manager

Basel hotel June 2&3 2019

Customer review rating 4.5/5

Augie M. Families - 08/06/2019 AccorHotels certified review

Excellent room, excellent staff

Dear August M., I certainly do not want to miss the opportunity of thanking you so very much for your friendly note and your answer to our guest online questionnaire. It is a great pleasure for all of us to hear, that you enjoyed your stay in Basel and at our hotel, and I am very happy that my staff was able to fulfil your expectations. I hope that we can greet you again during your next stay in Basel. Wishing you all the best, I remain Yours sincerely, Angela Lilienthal General Manager

Always the best place to stay in Basel.

Customer review rating 4.5/5

Anonymous Business - 06/06/2019 AccorHotels certified review

Dr. M. stays at Swissôtel very often. If you are not available the trip will just have to be rescheduled. He refuses to stay anywhere else!! Staff is always accommodating and friendly. Communication is always open and the team is always super responsive. Thank you for being so professional and personable!

Dear Patrice M., I certainly do not want to miss the opportunity of thanking you so very much for your friendly note and your answer to our guest online questionnaire. It is a great pleasure for all of us to hear, that Dr. M. always enjoys his stay in Basel and at our hotel, and I am very happy that my staff was able to fulfil his expectations. I hope that we can greet him again during his next stay in Basel. Wishing you all the best, I remain Yours sincerely, Angela Lilienthal General Manager

service level is satisfied

Customer review rating 4.5/5

Sonya Business - 05/06/2019 AccorHotels certified review

good in general. don't like the construction view though

Dear Xuefeng X., I certainly do not want to miss the opportunity of thanking you so very much for your friendly note and your answer to our guest online questionnaire. It is a great pleasure for all of us to hear, that you enjoyed your stay in Basel and at our hotel, and I am very happy that my staff was able to fulfil your expectations. I hope that we can greet you again during your next stay in Basel. Wishing you all the best, I remain Yours sincerely, Angela Lilienthal General Manager

Quiet and comfortable.

Customer review rating 4.5/5

Elvis B. Families - 05/06/2019 AccorHotels certified review

Although a short stay, overall the experience was satisfactory and comfy.

Dear Mr. B., I certainly do not want to miss the opportunity of thanking you so very much for your friendly note and your answer to our guest online questionnaire. It is a great pleasure for all of us to hear, that you enjoyed your stay in Basel and at our hotel, and I am very happy that my staff was able to fulfil your expectations. I hope that we can greet you again during your next stay in Basel. Wishing you all the best, I remain Yours sincerely, Angela Lilienthal General Manager
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