Hotel - Swissôtel Le Plaza Basel
Swissôttel Hotel Swissôttel Hotel

Swissôtel Le Plaza Basel

4.5/5 1,739 reviews
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  • The hotel has wifi WIFI/Internet Access
  • The hotel serves breakfast Breakfast
  • The hotel has a bar Bar
  • The hotel has a parking Parking
  • The hotel has a restaurant Restaurant
  • The hotel has air conditioning in rooms Air Conditioning
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From 129.00 CHF Non member rate
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Services in the hotel and nearby

Check-in from 14h00
Check out up to 12h00

Services and practical information

Paying
  • WIFI/Internet Access
    • WIFI at the hotel
    • WIFI in your room
  • Parking
    • Private indoor parking (Paying)
    • Private outdoor parking (Paying)
    • Valet parking (Paying)
    • Well-lit parking
  • Accessible bathroom
  • Pets allowed
  • Services for children
    • Babysitting on request (Paying)
    • Outdoor playground for children (Nearby)
  • 100% non-smoking hotel
  • Air conditioned
    • Air conditioning
    • Automatic air control
    • Air Conditioning

Leisure and activities

  • Fitness centre
  • Well-being
    • Massage
    • Sauna
  • Services for children
    • Babysitting on request (Paying)
    • Outdoor playground for children (Nearby)
  • Bicycles rental  (Nearby)

Catering

  • 1 restaurant(s)
  • 1 bar(s)

Business services

  • 10 meeting room(s)
  • Conventions hotel
See all services

Hotel location

Our rooms

Discerning business travellers will be most comfortable in our 238 elegant rooms and suites with various amenities.

  • 238 rooms
  • 100% non-smoking hotel
  • Baby bed
    • Air conditioning
    • Emergency exit map
    • Automatic air control
    • Safe deposit box in room
    • Opening windows
    • WIFI in your room
    • Work desk in all rooms
    • Baby bed
    • Satellite/cable colour TV
    • Minibar
    • Coffee/tea making facilities
    • Hair dryer in bathroom
    • Make-up/magnifying mirror
    • Keycard-operated door locks
    • Audible smoke alarms in rooms
    • Security peephole
    • Emergency info in rooms
    • Operator wake up call
Our rooms fittings

Our restaurants and bars

See all our restaurants and bars

Your meetings and events

4.5/5 AccorHotels Rating 1,739 reviews

Our guest reviews for Swissôtel Le Plaza Basel

100% genuine reviews from our guests

Find out more
Anne M. C. Couples - 09/01/2019 AccorHotels certified review
« Super »

Comfortable - the desk team efficient . The night bar staff really friendly. The breakfast team also very helpful and provided an excellent service

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mrs. c. It gives us such incredible joy to be able to read such a wonderfully complimentary review about your stay with us. We are overwhelmed by your kind words first and foremost about the absolutely fantastic team of staff here at the hotel, all of whom strive to provide a warm and genuine service to each of our guests, and it is so good to read that you have experienced this. Of course, we will pass your compliments to our entire team and they will all be incredibly touched and filled with happiness. We hope to have the pleasure to welcome you back again soon! Kind regards Brigitte Fritz General Manager

Jeff Couples - 02/01/2019 AccorHotels certified review
« perfect »

perfect

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mr. M. Thank you very much for choosing to stay with us! We are so pleased to hear that you enjoyed your stay and the service as well. Of course, we will share your compliments with our entire team. Furthermore we hope that you spent a very pleasant time in Basel and that you visited the impressive sights. Thank you once again for your feedback and we are looking forward to welcome you again. Meanwhile, we wish you all the best! With best regards from Basel Brigitte Fritz General Manager

Anonymous Couples - 31/12/2018 AccorHotels certified review
« Great hotel with friendly staff »

Clean ans spacious room which was also very quiet Nice lobby Staff is friendly and helpful Overall I would definately go back

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mrs. G. Thank you very much for sharing your positive experiences with us. We are delighted to read that you had an excellent stay and that you enjoyed the time in Basel. It is wonderful to learn that you appreciate our hotel facilities and our dedicated staff as well. Such compliments are a motivation for our entire team! Furthermore we hope that our central location was the perfect starting point for trips out in the local area. We are sure that you gained many new impressions and had many interesting experiences, especially in the historic old-town. Once again, thank you for your kind recommendation and we await your next visit joyfully. Until then, we wish you a pleasant time and all the best for 2019! With best regards Brigitte Fritz General Manager

Bruno Families - 26/12/2018 AccorHotels certified review
« Weekend »

Very positive and Pleasanton experience

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mr. D. We very much appreciate your comments regarding your stay at the Swissôtel Le Plaza Basel. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. We wish you all the best for 2019! With kind regards Brigitte Fritz General Manager

Martina K. Friends - 14/12/2018 AccorHotels certified review
« Perfect weekend getaway »

Happy with my experience, thank you.

Our hotel has responded to the review
Our hotel has responded to the review

Sehr geehrte Frau K. Herzlichen Dank, dass Sie sich nach ihrem Aufenthalt bei uns die Zeit für ein Feedback genommen haben. Über Ihre lobenden Worte freuen wir uns sehr. Ihre positiven Würdigungen werden wir selbstverständlich gerne an die betreffenden Mitarbeiter weiterleiten. Ihre Zufriedenheit ist für unsere Mitarbeiter, die Tag für Tag daran arbeiten, Ihnen einen einwandfreien Service zu bieten, die schönste Belohnung. Wir hoffen, Sie schon bald wieder bei uns begrüssen zu dürfen. Bis dahin wünschen wir Ihnen eine besinnliche Weihnachtszeit und alles Gute für das neue Jahr! Freundliche Grüsse Brigitte Fritz General Manager

Anonymous Families - 13/12/2018 AccorHotels certified review
« Very nice hotel with amazing staff »

We spent a lovely weekend in Basel for the Christmas markets. The hotel was very nice - better than expected. But what made it extra special was the friendliness and helpfulness of the staff.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mr. H. We very much appreciate your comments regarding your stay at the Swissôtel Le Plaza Basel. It is always a pleasure to receive positive feedback. We will share your comments with our team. We are sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Meanwhile, we wish you merry Christmas and all the best for 2019! With best regards from Basel Brigitte Fritz General Manager

Anonymous Business - 10/12/2018 AccorHotels certified review

Very orofessional staff, friendly and smiling, Clean rooms.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mrs. V. Thank you for taking the time and trouble to complete a survey following your recent stay with us. We greatly value and appreciate your positive and constructive feedback and it will be our pleasure to share your kind compliments with our team. Your experiences will serve as an encouragement to all of our colleagues as we strive every day to provide the highest standards of service for our valued guests. Thank you again for sharing your experience, and we very much look forward to warmly welcoming you again in the near future. Meanwhile, we wish you merry Christmas and all the best for 2019! Kind regards Brigitte Fritz General Manager

Anonymous Couples - 06/12/2018 AccorHotels certified review
« Had an excellent stay »

Had a great time in Basel. The bed / mattresses was not the best. The room was a little worn in some areas like curtains and so on.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mr. T. We very much appreciate your comments regarding your stay at the Swissôtel Le Plaza Basel. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. We wish you a great christmas time and all the best for 2019! With kind regards Brigitte Fritz General Manager

Kevin T. Couples - 05/12/2018 AccorHotels certified review
« Room a bit run-down, staff very helpful. »

Efficient check-in, the view from the room was non-existent as it overlooked a roof, however it was very quiet. The coffee machine was a bit eccentric and had very little in terms of supplies, we had to ask for more teabags straight-away! The room showed signs of wear but was clean, as was the bathroom. One of the towels had a hole in it. There was a problem with the safe, which was quickly sorted out.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mr. T. Thank you very much for sharing your feedback with us. We are glad that you had overall a good experience with us and that you were satisfied from our services. Of course, we also want to express our apologies for the inconvenience regarding the room. We are very sorry for any circumstances this may caused. Despite this, we hope that you had a successful time in Basel with many new impressions and a safe trip back home. We are looking forward to welcome you back again soon. Meanwhile we wish you all the best and a pleasant christmas time. With best regards from Basel Brigitte Fritz General Manager

Anonymous Business - 05/12/2018 AccorHotels certified review
« Great location and services. »

Convenient and relaxing.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mr. P. Thank you very much for your very kind feedback. It is great to hear you enjoyed our amazing location and the service extended to you as well. Please be sure, we will share your compliments with our team members. We are looking forward welcoming you back and thanks for recommending us. We wish you all the best a very pleasant time. With best regards Brigitte Fritz General Manager

Alistair W. Business - 05/12/2018 AccorHotels certified review
« Bed »

I asked for a very firm mattress and unfortunately it was too soft again. I sat on my colleagues bed and there bed was twice as firm as mine.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mr. W. Thank you for taking the time to tell us about your experience at the Swissôtel Le Plaza Basel. We are sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Swissôtel, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. With best regards Brigitte Fritz General Manager

Veronika Business - 05/12/2018 AccorHotels certified review
« Very good service, thank you ! »

Great as usual

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mrs. I. Thank you very much for your review and your recommendation! It is a pleasure to learn that you had once again an excellent experience with us. Our entire team is looking forward to welcome you back again very soon. Meanwhile we wish you all the best and a pleasant christmas time. With best regards Brigitte Fritz General Manager

Anonymous Business - 05/12/2018 AccorHotels certified review
« The hotel is very well run and managed. Clean, nice rooms with great staff! »

My stay is consistently good. My only wish is that the fitness center had more options - more free weights and other machines.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mr. K. Thank you very much for sharing your concerns with us. Our entire team is glad to learn that you had an overall a good experience with us. Thank you also for your lovely words regarding our dedicated colleagues. It is a pleasure to receive such feedback! We also want to use this opportunity to express our apologies for the gym experience. Please rest assured that we internally evaluated your suggestions. We will do everything we can to prevent future occurrence. Despite this, we hope that you can look back on a successful and positive time in Basel. We are looking forward to welcome you back again in the near future. Meanwhile, we wish you all the best and a wonderful christmas time! With best regards Brigitte Fritz General Manager

Bryan V. Families - 03/12/2018 AccorHotels certified review
« Staff greetings and hotel interior were comforting. »

Warm.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Bryan V., Thank you very much for your trust in us and for such a lovely feedback! It was a pleasure to receive you at the hotel and pamper you over your stay. We are also delighted to read of what a lovely experience with our hotel facilities you had during your visit. Thank you so much for these compliments! We are already looking forward to welcome you back very soon! In the meantime we wish you all the best and a very pleasant time. With best regards Brigitte Fritz General Manager

Pam L. Couples - 30/11/2018 AccorHotels certified review
« Mr,Mrs G. L. »

Hotel was an outstanding experience, comfortable bed, great towel heater, great amenities.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mr. L., We very much appreciate your comments regarding your stay at the Swissôtel Le Plaza Basel. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Brigitte Fritz General Manager

H B. Couples - 28/11/2018 AccorHotels certified review
« Lovely Hotel »

A gracious, helpful staff...Martin was excellent! Our room was comfortable and spacious for a European hotel. The stay included public transportation passes, which made for a convenient tram ride to the Christmas Markets. I have one negative comment on room design: The built-in night stands have sharp, hard corners just higher than mattress level. It is very easy to hit your hand or arm, especially during the night.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mr. B., We very much appreciate your comments regarding your stay at the Swissôtel Le Plaza Basel. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Brigitte Fritz General Manager

Anonymous Business - 26/11/2018 AccorHotels certified review
« Great service, nice rooms »

Overall very nice. Good restaurant, friendly staff, nice rooms. The only thing I didnt like was the room temperature. Too warm, could not cool down the room. Had to open the window to cool down but then traffic noise will wake me up.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mr. W., We very much appreciate your comments regarding your stay at the Swissôtel Le Plaza Basel. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Brigitte Fritz General Manager

Larry Business - 22/11/2018 AccorHotels certified review
« great breakfast and staff; not consistent quality of rooms and service »

Super friendly, helpful and professional staff, especially at the breakfast area. Amazing breakfast, probably one of the best I have had in Europe. Some rooms are superb (such as 434), some rooms are less good (maybe 236? don't remember by now, on 2nd floor; very old plumbing / WC that was not properly cleaned after the previous guest; the room is outdated itself, sockets are far from bed- you cannot charge anything and use it at the same time). No vanity set included. Other than that amazing hotel.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Ms B., We very much appreciate your comments regarding your stay at the Swissôtel Le Plaza Basel. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Brigitte Fritz General Manager

Dave H. Business - 21/11/2018 AccorHotels certified review
« Comfortable stay with great customer service »

Quiet room. Great breakfasts with friendly staff...called by name after first day. Clean room each day.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mr. H., We very much appreciate your comments regarding your stay at the Swissôtel Le Plaza Basel. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Brigitte Fritz General Manager

T C. Couples - 20/11/2018 AccorHotels certified review
« great room, fitness center and breakfast »

well manage property

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mr. C., We very much appreciate your comments regarding your stay at the Swissôtel Le Plaza Basel. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Brigitte Fritz General Manager

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