Hotel - Swissôtel Le Plaza Basel
Swissôttel Hotel Swissôttel Hotel

Swissôtel Le Plaza Basel

4.5/5 1,540 reviews
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  • The hotel has wifi WIFI/Internet Access
  • The hotel serves breakfast Breakfast
  • The hotel has a bar Bar
  • The hotel has a parking Parking
  • The hotel has a restaurant Restaurant
  • The hotel has air conditioning in rooms Air Conditioning
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From 125.00 CHF Non member rate
From 112.50 CHF Member's rate Members’ Rate, join while you book
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Services in the hotel and nearby

Check-in from 14h00
Check out up to 12h00

Services and practical information

Paying
  • WIFI/Internet Access
    • WIFI at the hotel
    • WIFI in your room
  • Parking
    • Private indoor parking (Paying)
    • Private outdoor parking (Paying)
    • Valet parking (Paying)
    • Well-lit parking
  • Accessible bathroom
  • Pets allowed
  • Services for children
    • Babysitting on request (Paying)
    • Outdoor playground for children (Nearby)
  • 100% non-smoking hotel
  • Air conditioned
    • Air conditioning
    • Automatic air control
    • Air Conditioning

Leisure and activities

  • Fitness centre
  • Well-being
    • Massage
    • Sauna
  • Services for children
    • Babysitting on request (Paying)
    • Outdoor playground for children (Nearby)
  • Bicycles rental  (Nearby)

Catering

  • 1 restaurant(s)
  • 1 bar(s)

Business services

  • 10 meeting room(s)
  • Conventions hotel
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Hotel location

Our rooms

Discerning business travellers will be most comfortable in our 238 elegant rooms and suites with various amenities.

  • 238 rooms
  • 100% non-smoking hotel
  • Baby bed
    • Air conditioning
    • Emergency exit map
    • Automatic air control
    • Safe deposit box in room
    • Opening windows
    • WIFI in your room
    • Baby bed
    • Satellite/cable colour TV
    • Minibar
    • Coffee/tea making facilities
    • Keycard-operated door locks
    • Audible smoke alarms in rooms
    • Security peephole
    • Emergency info in rooms
Our rooms fittings

Our restaurants and bars

See all our restaurants and bars

Your meetings and events

4.5/5 AccorHotels Rating 1,540 reviews

Our guest reviews for Swissôtel Le Plaza Basel

100% genuine reviews from our guests

Find out more
Anonymous Business - 19/09/2018 AccorHotels certified review
« Just OK. »

I'm saddened to report that the experience at Swissotel Basel has decreased in the past couple of years. This pushed me (and many of my colleagues) to look for other hotels to stay in Basel. Every few months some services are decreasing or disappearing - vanity kits no longer available, the type of coffee that was offered changed, a complimentary daily bottle of water is no longer offered, a welcome snack is scaled down, turndown service is no longer available, bellboys who are openly asking for a tip, small things not working in the rooms (electrical outlets, not all light balls working, etc.) - all those things are no longer making the stay at Swissotel as pleasant as it used to be in the past.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mrs I., Thank you for taking the time to tell us about your experience at the Swissôtel Le Plaza Basel. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Swissôtel, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. For bookings at the Roche rate benefits have been added such as complimentary mini bar, complimentary Premium internet, 10 % discount on in room dining + 25 % discount on laundry. Items from the vanity kit are always available and can be ordered free of charge via Swiss Service. Coffee assortment and welcome amenities are adjusted from time to time to give our regular customer some varieties. Please also rest assured that we are taking the appropriate measures e.g. to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Brigitte Fritz General Manager

Anonymous Families - 18/09/2018 AccorHotels certified review

Absolutely loved our stay Wish we could have stayed longer Thanks

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mrs D., We very much appreciate your comments regarding your stay at the Swissôtel Le Plaza Basel. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Brigitte Fritz General Manager

Anonymous Business - 18/09/2018 AccorHotels certified review
« Extremely good »

Confortable, warm welcome, good restaurant and good service. Nice support from personnel. Confortable rooms, easy wifii connction. Fantastic if you travel for business

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mrs L., We very much appreciate your comments regarding your stay at the Swissôtel Le Plaza Basel. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Brigitte Fritz General Manager

Rachael Business - 17/09/2018 AccorHotels certified review
« Pleasant stay in great location. »

Very nice surroundings inside and out. Room service meal was excellent.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Rachael S., We very much appreciate your comments regarding your stay at the Swissôtel Le Plaza Basel. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Brigitte Fritz General Manager

Richard P. Business - 16/09/2018 AccorHotels certified review
« Perfect »

It was perfect. Friendly, efficient, clean and a happy place.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Richard P., We very much appreciate your comments regarding your stay at the Swissôtel Le Plaza Basel. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Brigitte Fritz General Manager

C. Couples - 16/09/2018 AccorHotels certified review
« Excellant - and will choose a Swissotel hotel in the future »

Efficient - clean- accommodating to the customer - staff very polite- first class hotel.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Anne C., We very much appreciate your comments regarding your stay at the Swissôtel Le Plaza Basel. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Brigitte Fritz General Manager

Yechezkel B. Business - 14/09/2018 AccorHotels certified review
« enjoyable hotel »

We like our stay. Very good location and breakfast. Excellent service and Roon quality

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mr. B., We very much appreciate your comments regarding your stay at the Swissôtel Le Plaza Basel. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Brigitte Fritz General Manager

Terry B. Couples - 13/09/2018 AccorHotels certified review
« Great stay and well located »

Room was very comfortable, breakfast buffet was excellent and the hotel is very well located by the tram line for easy access into the city. We took the hotels day trip to Lucerne which was nice but needed a bit of explanation and context rather than just being driven and picked up. We did not know how to take best advantage of the cities sites so just wondered around and missed a couple places like the covered bridge.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mr. B., We very much appreciate your comments regarding your stay at the Swissôtel Le Plaza Basel. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Brigitte Fritz General Manager

Darcy Couples - 13/09/2018 AccorHotels certified review
« Wonderful downtown hotel »

My husband and I stayed at this hotel for two nights on a post cruise trip. We were very satisfied with our large room ,comfortable bed and bedding and amenities in our room. The breakfast offered was amazing and the hotel concierge was very kind and helpful.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mrs S., We very much appreciate your comments regarding your stay at the Swissôtel Le Plaza Basel. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Brigitte Fritz General Manager

Ishi T. Business - 13/09/2018 AccorHotels certified review
« Truly excellent »

Excellent facilities in the room. including great bed and pillows. Great breakfast. very friendly staff.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mr. T., We very much appreciate your comments regarding your stay at the Swissôtel Le Plaza Basel. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Brigitte Fritz General Manager

Sandra Couples - 13/09/2018 AccorHotels certified review
« Lovely »

The staff was so attentive, the environment was welcoming

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mrs E., We very much appreciate your comments regarding your stay at the Swissôtel Le Plaza Basel. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Brigitte Fritz General Manager

Anonymous Business - 13/09/2018 AccorHotels certified review
« The Swissotel is again my 1st choice in Basel as it best fits my business travel requirements. »

I stayed in one of the refurbished rooms on the 4th floor which in addition to being aesthetically pleasing and comfortable had everything I needed.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mrs E., We very much appreciate your comments regarding your stay at the Swissôtel Le Plaza Basel. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Brigitte Fritz General Manager

Anonymous Business - 12/09/2018 AccorHotels certified review
« Very enjoyable, comfortable with great room service »

fantastic

Our hotel has responded to the review
Our hotel has responded to the review

Dear Charles H., We very much appreciate your comments regarding your stay at the Swissôtel Le Plaza Basel. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Brigitte Fritz General Manager

Anonymous Business - 12/09/2018 AccorHotels certified review
« below my expectations »

since you folks joined Accord, a lot of amenities have been changed.. I was not aware of this.. and hence the disappointment. Also I felt that the service is not similar to what it was previously..

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mr. K., Thank you for taking the time to tell us about your experience at the Swissôtel Le Plaza Basel. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Swissôtel, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Brigitte Fritz General Manager

Anonymous Business - 04/09/2018 AccorHotels certified review
« VERY GOOD BUT NOT SENSATIONAL »

Check in/check out were vert professional (thanks Ms Bachmann) and the bags arrived in my room as promised. During my stay I was occasionally surprised how long the time taken to clean the room, despite putting the please clean now - for some reason it seemed to be switched to do not disturb by an unknown person. The tea/coffee/milk were not always not always full replenished. The meals were adequate felt signature burger was slightly disappointing and the chips burnt. Liked the breakfasts except when I wound up outside with only a cup of coffee rather than the pot (although the waiting staff and maitre'd s were very attentive and professional)

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mr. F. At first we want to thank you for your visit and for your important feedback. We are delighted to read that you appreciated the Check in and check out and the delivery of your bags. Of course, we will share your impressions with Mrs. Bachmann as well. On the other hand we are very sorry for the inconveniences you had during your stay. Please accept our deepest apologies for these issues. Please rest assured, that this is not our standard and we prevet future occurrence. Nonetheless, we hope that you spent a pleasant and successful time in Basel and that you collected positive memories from the impressive city. Thank you once again for your valuable feedback and we would appreciate if you give us a second chance to convince you completely of us. In the meantime we wish you all the best and are always open for suggestions from your side. With best regards from Basel Brigitte Fritz General Manager

Fran G. Couples - 01/09/2018 AccorHotels certified review

Very good. We appreciated the early check in;staff extremely courteous and helpful, especially your concierge. We enjoyed the service and quality of food at the bar. Room was clean and well organized.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mr. G. It gives us such incredible joy to be able to read such a wonderfully complimentary review about your stay with us. We are overwhelmed by your kind words first and foremost about the absolutely fantastic team of staff here at the hotel, all of whom strive to provide a warm and genuine service to each of our guests, and it is so good to read that you have experienced this. Of course, we will pass your compliments to our entire team and they will all be incredibly touched and filled with happiness. Furthermore we hope that you spent a fantastic time here in Basel and that you had a safe trip back home. Thank you once again for such a lovely write-up and we hope to have the pleasure to welcome you back again soon! Until then, we wish you all the best and a very pleasant time. With best regards Brigitte Fritz General Manager

Anonymous Business - 31/08/2018 AccorHotels certified review
« Great stay »

Excellent location, great stay. Majority of the staff exceptional.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mr. S. We very much appreciate your positive impressions - thank you for sharing your review with us and our future guests. It´s wonderful to learn that you had an excellent stay with us and that we could offer you everything you needed for a perfect business stay. We are glad that you were satisfied from our location and our dedicated staff as well. Of course, we will share your experiences with our entire team. Thank you so much for this acknowledgement. Furthermore we hope that you spent a successful time in Basel and that you had the possibility to explore the city a little bit. Thank you once again for your feedback and we are looking forward to see you again soon. In the meantime we wish you all the best and a pleasant time! With best regards Brigitte Fritz General Manager

Lisa &. J. C. Families - 31/08/2018 AccorHotels certified review
« Very nice accommodations »

Staff was friendly & helpful. Very clean. Excellent food & service.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mrs. C. What a wonderful review - thank you very much for your kind compliments! It is truly delightful to be able to read such wonderful comments about the hotel, including your satisfaction with our food choices. However we are most humbled by your very kind words about out staff - please rest assured that we will share your comments with our entire team. Such feedback is a reward and a huge motivation at the same time. Furthermore we hope that you spent a pleasant and impressive time in Basel. We also have many tips for your next visit! Thank you once again for staying with us and we hope that we have the pleasure to welcome you back again in the near future. Meanwhile, we wish you a very pleasant time! With best regards Brigitte Fritz General Manager

Teresa Business - 31/08/2018 AccorHotels certified review
« Good stay »

Always a pleasure to stay at the Swiss Hotel and despite slight houskeeping issues the stay was fine.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mrs. C. Thank you very much for sharing your feedback with us. We are glad that you had overall a good experience with us and that you were satisfied from our services. Of course, we also want to express our apologies for the issues regarding the housekeeping. We are very sorry for any circumstances this may caused. Please rest assured, that we will do our best to prevent such issues in the future. Despite this, we hope that you had a very successful time in Basel with many new impressions and a safe trip back home. We are looking forward to welcome you back again soon. With best regards Brigitte Fritz General Manager

Seagreen Business - 30/08/2018 AccorHotels certified review
« Convenient and comfortable »

Stayed for a conference. Couldn't have been more conveniently located. Breakfast room was a bit small for demand, but staff managed it well. Friendly, attentive service, comfortable room.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mrs. G. Thank you very much for your wonderful feedback! We are immensely touched by your heartfelt comments regarding our dedicated staff. Of course, we informed all our colleagues of your kind words. We are very glad that we could provide you with a personal and memorable experience of true hospitality. Further we are very delighted to read that you appreciated our central location and that it was the perfect starting point for doing business and to explore the surroundings. We are sure that you made unforgettable experiences during your visit! Thank you for choosing to stay with us, we do hope to have the pleasure of welcoming you back on your future trip to Basel. In the meantime, we wish you all the best and a pleasant time! With best regards Brigitte Fritz General Manager

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