Hotel - Swissôtel Le Plaza Basel
Swissôttel Hotel Swissôttel Hotel

Swissôtel Le Plaza Basel

4.4/5 1,374 reviews
See on a map
  • The hotel has wifi WIFI/Internet Access
  • The hotel serves breakfast Breakfast
  • The hotel has a bar Bar
  • The hotel has a parking Parking
  • The hotel has a restaurant Restaurant
  • The hotel has air conditioning in rooms Air Conditioning
See rates
From
From 149.00 CHF Non member rate
From 134.10 CHF Member's rate Members’ Rate, join while you book
10.00P
Up to {{amount}}% extra off
Members’ Rate, join while you book
See rates

Services in the hotel and nearby

Check-in from 14h00
Check out up to 12h00

Services and practical information

Paying
  • WIFI/Internet Access
    • WiFi at the hotel
    • WiFi in your room
  • Parking
    • Private indoor parking (Paying)
    • Private outdoor parking (Paying)
    • Valet parking (Paying)
    • Well-lit parking
  • Accessible bathroom
  • Pets allowed
  • Services for children
    • Babysitting on request (Paying)
    • Outdoor playground for children (Nearby)
  • 100% non-smoking hotel
  • Air conditioned
    • Air conditioning
    • Automatic air control
    • Air Conditioning

Leisure and activities

  • Fitness centre
  • Well-being
    • Massage
    • Sauna
  • Services for children
    • Babysitting on request (Paying)
    • Outdoor playground for children (Nearby)
  • Golf  (Nearby)
  • Tennis  (Nearby)
  • Other sports activities  (Nearby)
    • Bicycles rental (Paying, Nearby)
    • Squash court (Paying, Nearby)

Catering

  • 1 restaurant(s)
  • 1 bar(s)

Business services

  • 10 meeting room(s)
  • Conventions hotel
See all services

Hotel location

Our rooms

Discerning business travellers will be most comfortable in our 238 elegant rooms and suites with various amenities.

  • 238 rooms
  • 100% non-smoking hotel
  • Baby bed
    • Air conditioning
    • Emergency exit map
    • Automatic air control
    • Safe deposit box in room
    • Opening windows
    • WiFi in your room
    • Baby bed
    • Satellite/cable colour TV
    • Minibar
    • Coffee/tea making facilities
    • Keycard-operated door locks
    • Audible smoke alarms in rooms
    • Security peephole
    • Emergency info in rooms
Our rooms fittings

Our restaurants and bars

See all our restaurants and bars

Your meetings and events

d
4.4/5 AccorHotels Rating 1,374 reviews

Our guest reviews for Swissôtel Le Plaza Basel

100% genuine reviews from our guests

Find out more
Anonymous Business - 09/07/2018 AccorHotels certified review

The stay has been fine. But my credit card has been charged with chf 100,-- I have no bill for this amount and nobody can help me to corret that.

Our hotel has responded to the review
Our hotel has responded to the review

Sehr geehrte Frau H. Vielen Dank für Ihren Besuch und das anschliessende Feedback. Wir haben Ihre Worte mit grosser Aufmerksamkeit gelesen und möchten Ihnen selbstverständlich gern den Sachverhalt erläutern. Auf der beim Check-in vorgelegten Kreditkarte wurde eine Autorisierung in Höhe von 100.00 CHF vorgenommen. Dies ist unser üblicher Standard, falls während Ihres Aufenthalts Extras anfallen, beispielsweise die Nutzung der Minibar oder Roomservice, etc. können diese bei Abreise direkt von der hinterlegten Kreditkarte abgezogen werden, sollte dies gewünscht sein. Der Betrag wird jedoch lediglich "blockiert", nicht abgebucht. Im Normalfall wird der blockierte Betrag dann nach der Abreise zeitnah wieder frei gegeben. Wenn dies nicht der Fall war, bitten wir dafür aufrichtig um Entschuldigung. Unsere Kollegen haken natürlich umgehend nach, warum der Betrag noch nicht wieder frei gegeben ist und innerhalb von 48 Stunden sollte der Betrag wieder zur Verfügung stehen. Wir entschuldigen uns in aller Form für die entstandenen Unannehmlichkeiten. Bitte lassen Sie uns wissen, wenn Sie weitere Fragen haben. Bis dahin wünschen wir Ihnen einen erfolgreichen Start in die neue Woche. Freundliche Grüsse Brigitte Fritz General Manager

Julia W. Business - 04/07/2018 AccorHotels certified review
« MISS »

I was staying at the hotel and also delivering a training course. Everything from the moment I checked in ran as clock work! Exceptional in terms of organisation. Beautiful clean hotel both bedrooms and conference, and the ladies who helped set up the conference room were outstanding in their customer care. Nothing was a problem and they consistently went above and beyond. If only all the hotels and conference centres I have worked in would run so well, I was most sad to leave.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mrs. W. What a wonderful review - thank you very much for sharing your positive words with us! We are happy to read of what an enjoyable time you had! Great, that you were satisfied with the services and facilities of the hotel. Thank you also for your kind comments towards the team here, it makes us proud to have such a solid group of staff that put smiles on all our guest’s faces. Further we hope that you had a pleasant time here in Basel and that you collected many new impressions during your stay. We are sure that you kept a lot of good memories! Thank you once again for your feedback and it was a pleasure to have you staying with us. We very much hope to have the pleasure of welcoming you back on a future visit. Meanwhile we wish you all the best and a pleasant time! With best regards from Basel Brigitte Fritz General Manager

Erik Families - 01/07/2018 AccorHotels certified review
« It was a nice visit , we enjoyed the Hotel. »

We had a great time at your hotel. The only complaint I think we had is that we were woken up by the loud sound of construction (banging on pipes) right outside the window and the room next door. Unfortunately this began early in the morning so it woke us up and was quite severe. We also did not get our coffee station re-stocked between the first night and second night and had to call to get that replenished as we had an early train to catch in the morning and required some caffeine! These were minor issues and did not taint our stay with any negativity. Ultimately we enjoyed the hotel and the visit. The staff was great and very friendly. We would stay here again, regardless of the above listed issues.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mr. P. It gives us such incredible joy to be able to read such a wonderfully complimentary review about your stay with us. We are overwhelmed by your kind words first and foremost about the absolutely fantastic team of staff here at the hotel, all of whom strive to provide a warm and genuine service to each of our guests, and it is so good to read that you have experienced this. Of course, we will pass your compliments to our entire team and they will all be incredibly touched and filled with happiness. Thank you very much! Please also accept our deepest apologies for the inconveniences regarding the renovation work and the refill of the coffee station. Be sure, that the renovation work will be only for a short time. Thank you once again for such a lovely write-up and we hope to have the pleasure to welcome you back again soon. Until then, we wish you a wounderful time and all the best! With best regards Brigitte Fritz General Manager

Elena Business - 29/06/2018 AccorHotels certified review
« High qiality hotel with an excellent service »

The hotel is very nice, great location, clean and comfortable rooms, everything is of high quality, excellent service

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mrs. Z. Thank you very much for your visit and for sharing your great feedback with us. We are glad that you had a pleasant stay with us. Especially that you appreciated the room comfort and the responsiveness of our colleagues is delightful to read. Of course, we will share your compliments with our entire team. This is a huge reward and a motivation at the same time. Thank you very much! Furthermore we hope that you spent an enjoyable time in Basel and that you visited the famous sights in the historical old town. There is a lot to see and to explore and we are sure that you made many new experiences. Once again, we would like to thank you for the trust you have placed in us and we are already looking forward to your next visit! Until then we wish you all the best and a pleasant time. With best regards Brigitte Fritz General Manager

C C. Business - 29/06/2018 AccorHotels certified review
« Very happy »

My only small complaint is the air con wasn't quite as cool as I'd have like. Otherwise all very good, friendly staff

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mr. C. Thank you very much for choosing to stay with us and for your feedback! We are very glad to learn that you had overall a good experience with us. Of course, we will pass on your survey to our entire team! It is always a pleasure for our colleagues to receive such positive feedback. Thank you very much. At the same time we want to express our apologies for the inconveniences regarding the air condition. Please rest assured that we will check this immediate to prevent future occurance. Despite this, we hope that you spent a wonderful time in Basel and that you had the opportunity to explore the sights a little bit. Thank you once again for your important feedback and we are looking forward to welcome you back again soon! In the meantime we wish you all the best. Best regards Brigitte Fritz General Manager

Julianne B. Business - 27/06/2018 AccorHotels certified review
« Very nice stay »

Very pleasant stay. Attentive staff, great breakfast and comfortable rooms

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mrs. B. Thank you very much for your review and your recommendation! It is a pleasure to learn that you had an excellent experience with us, that you enjoyed our breakfast, our attentive staff and the room comfort as well. Of course, we will share your feeedback with our colleagues! Furthermore we hope that our central location at the exhibition square was perfect to explore the city of Basel. We are sure that you spent a great time with unique memories! Our entire team is looking forward to welcome you back again very soon. Meanwhile we wish you all the best and a pleasant time. With best regards Brigitte Fritz General Manager

Karena S. Business - 27/06/2018 AccorHotels certified review
« Very good. Staff is excellent. »

I always enjoy the staff... very professional and attentive and remember me when I visit. The room view wasn't so stellar but it was fine.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mrs. S. Thank you so very much for taking the time to share your experience with us. It was an enormous pleasure to have you staying with us and we are thrilled we made your stay memorable. Thank you for your kind words relating to the service you received. It is the most important aspect of our work and so it means a lot to us to receive such wonderful feedback. Our entire team will also be thrilled to read your review. Furthermore we hope that you had a wonderful time in Basel with many exciting impressions! Thank you for choosing to stay with us. We very much hope that we will see you again very soon. In the meantime, we wish you many sunny days and a pleasant time. With best regards Brigitte Fritz General Manager

Barry L. Business - 23/06/2018 AccorHotels certified review
« Very friendly and efficient »

All the staff I interacted with were very friendly and helpful. Room was comfortable and the bed was great.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mr. L. Thank you very much for choosing to stay with us and for your great feedback. We are so glad to learn that you had a pleasant stay with us and that you appreciated our dedicated staff and the room facilities as well. Of course, it will be our pleasure to share your kind survey with our entire team. It is always a pleasure to receive such feedback from our valued guests - thank you very much. Furthermore we hope that you spent a successful and positive time in Basel and that you got many new impressions! We are looking forward to see you again very soon. In the meantime, we wish you all the best and a very plesant time! With best regards from Basel Brigitte Fritz General Manager

Anonymous Business - 19/06/2018 AccorHotels certified review
« Good job! »

Clean and comfortable room, good (and free) breakfast.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mrs. Z. Thank you so very much for taking the time to review our Swissôtel Le Plaza Basel. It is such a delight to read about your wonderful time here with us - please accept our sincere thanks and gratitude for your kind comments. We are proud that you enjoyed the comfort of your room and that you especially appreciated the included vitality breakfast. We also hope that you can look back to a very successful time in Basel and that you made many positive experiences. Thank you once again for choosing to stay with us and for your kind feedback. We are looking forward to welcome you warmly back again very soon. Meanwhile, we wish you all the best! With best regards from Basel Brigitte Fritz General Manager

Nichola R. Families - 14/06/2018 AccorHotels certified review
« Clean & comfortable room & facilities »

My sister and I enjoyed the pillows that we were able to order at not extra cost. The staff were all very friendly & helpful. The breakfast was very good.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mrs. R. Thank you so very much for taking the time to review us! It was a pleasure to welcome you and your sister to Basel and we too hope there shall be other occasions where we shall see you. We would like to thank you for your feedback; it is of great value to us and reassuring to know we are doing a good job! We are thrilled that you had such a comfortable stay with us and that you appreciated our friendly service, the breakfast and the pillow menu as well. Thank you for your continued support and we are looking forward to see you again very soon! Meanwhile, we wish you all the best and a pleasant time. With best regards Brigitte Fritz General Manager

Anonymous Business - 13/06/2018 AccorHotels certified review

Hervorragende Betten!

Our hotel has responded to the review
Our hotel has responded to the review

Sehr geehrte Frau K. Herzlichen Dank für Ihren Besuch und für Ihre anschliessende Rückmeldung. Wir freuen uns sehr zu lesen, dass Sie einen ausgezeichneten Aufenthalt bei uns hatten und alles zu Ihrer Zufriedenheit war. Besonders, dass Sie in unseren Betten eine angenehme Nachtruhe verbracht haben, ist wunderbar! Natürlich teilen wir Ihren Fragebogen mit all unseren Kollegen. Es ist ein grosser Ansporn, solch Feedback zu erhalten. Wir hoffen auch, dass Sie in Basel viele erfolgreiche Momente erlebt haben und sich die Möglichkeit bot, die Atmosphäre der Stadt zu geniessen. Haben Sie nochmals vielen Dank für Ihr Vertrauen in uns, wir freuen uns auf ein baldiges Wiedersehen! Bis dahin wünschen wir Ihnen alles Gute und eine angenehme Zeit. Freundliche Grüsse Brigitte Fritz General Manager

Ruth H. Couples - 07/06/2018 AccorHotels certified review
« Very comfortable! »

We were very comfortable! Your hotel is friendly, safe, clean, and quiet. The only reason I did not rate it a 10 is because our room had no attractive view.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mrs. H. First of all we would like to thank you for taking the time to send us your positive feedback! We are delighted to read that you had an excellent stay with us and that you enjoyed the time at our Swissôtel. It is wonderful to learn that you appreciate our hotel facilities and our dedicated staff as well. Such compliments are a motivation for our entire team! Furthermore we hope that our central location was the perfect base for trips out in the local area. We are sure that you gained many new impressions and had many interesting experiences, especially in the historic old-town. Once again, thank you for your kind feedback and we await your next visit joyfully. Until then, we wish you a pleasant time! With best regards Brigitte Fritz General Manager

Karin Business - 07/06/2018 AccorHotels certified review
« Great experience »

The room was perfect, the meeting rooms perfect, the personnel extremely friendly and helpful. The food was excellent.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mrs. D. Thank you very much for your visit and for your recommendation. We are glad that you had an excellent stay with us. Especially that you appreciated the responsiveness of our colleagues and our food choices is delightful to read. Of course, we will share your compliments with our entire team. This is a huge reward and a motivation at the same time. Thank you very much! Further we hope that you had a fantastic and enjoyable time in Basel. Hopefully you visited the famous sights in the historical old town. There is a lot to see and to explore and we are sure that you made many new experiences. Once again, we would like to thank you for the trust you have placed in us and we are already looking forward to your next visit! Until then we wish you all the best and a pleasant time. With best regards from Basel Brigitte Fritz General Manager

Anonymous Couples - 06/06/2018 AccorHotels certified review
« Excellent service, clean, quiet, comfortable rooms, great location, fantastic brunch! »

See the above.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mrs. G. What a wonderful review - thank you very much for sharing your positive words with us! We are happy to read of what an enjoyable time you had! Great, that you were satisfied with the services and facilities of the hotel, as well as felt a benefit from a convenient location. Thank you also for your kind comments towards the team here, it makes us proud to have such a solid group of staff that put smiles on all our guest’s faces. Further we hope that you had a pleasant time here in Basel and that you collected many new impressions during your stay. We are sure that you kept a lot of good memories! Thank you once again for your feedback and it was a pleasure to have you staying with us. We very much hope to have the pleasure of welcoming you back on a future visit. Meanwhile we wish you all the best. With best regards from Basel Brigitte Fritz General Manager

E J. Couples - 06/06/2018 AccorHotels certified review
« Comfortable, but a few drawbacks »

Ants on restaurant table. Shower was a little dangerous. Otherwise, everything was fine. Concierge very helpful.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mr. J. Thank you very much for choosing us for your stay in Basel. Firstly, our entire team is proud to learn that you appreciated our helpful concierge team. Thank you very much for this compliment! On the other hand we very much regret the inconveniences caused during your visit. Please accept our sincere apologies for that. Rest assured, that we fixed your mentioned points immediately. This is not our standard and we are very thankful for your important feedback. On your next visit, do not hesitate to get in touch with our dedicated colleagues. It‘s our special interest to make your stay as pleasant as possible. Despite this, we hope that you spent an impressive time in Basel and that you had the opportunity to explore the cosy town with all the historic sights. Thank you once again for your valuable feedback and we would appreciate if you give us the chance to convince you completely of us in the near future. Until then, we wish you all the best and please let us know if you have any questions or further suggestions. With best regards from Basel Brigitte Fritz General Manager

Anne Q. Friends - 06/06/2018 AccorHotels certified review
« Accommodations and personnel flawless. »

Concierge help beyond compare. Breakfasts and dinner excellent. Room comfortable.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mrs. Q. Thank you very much for your wonderful feedback! We are immensely touched by your heartfelt comments regarding our dedicated staff. Of course, we informed all our colleagues of your kind words. We are very glad that we could provide you with a personal and memorable experience of true hospitality. We are also very delighted to read that you liked the room and that you appreciated lunch and dinner as well! Thank you so much for your compliments. Furthermore we hope that our central location was the perfect starting point to explore the surroundings and the cosy city of Basel. We are sure that you made unforgettable experiences during your visit! Thank you for choosing to stay with us, we do hope to have the pleasure of welcoming you back on your future trip to Basel. With best regards Brigitte Fritz General Manager

Anonymous Couples - 05/06/2018 AccorHotels certified review

We we're happy about our stay at the hotel except for our room. It had two single beds pulled together as one bed. There was a big hole in between. Apart from that staff were very kind and helpful.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mrs. M. Thank you very much for taking the time to share your experiences with us. We are glad to learn that you had overall a good time with us and that you appreciated our Kind and helpful staff. Of course, we will share your compliments with our entire team. At the same time we want to use this opportunity to express our apologies for the inconveniences regarding the bed in your room. We are very sorry that your sleep was not restful. On your next visit, please let us know if something is not comfortable for you. We will always do our best to find a solution. Despite this, we hope that you spent an impressive time in Basel and that you brought many unforgettable memories back home. Thank you once again for your important feedback. We are looking forward to welcome you back soon! If you have any further questions, please do not hesitate to contact us. Meanwhile, we wish you all the best and a pleasant time. With best regards Brigitte Fritz General Manager

Rajesh C. Business - 05/06/2018 AccorHotels certified review
« Extremely delightful! »

Swissôtel has everything! The hotel has never disappointed me and listened to my very need. The hotel staff is very flexible and friendly.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mr. C. What a wonderful review - thank you very much for sharing your positive words with us! We are happy to read of what an enjoyable time you had! Great, that you were satisfied with the services and facilities of the hotel. Thank you also for your kind comments towards the team here, it makes us proud to have such a solid group of staff that put smiles on all our guest’s faces. Further we hope that you had a pleasant time here in Basel and that you collected many new impressions during your stay. We are sure that you kept a lot of good memories! Thank you once again for your feedback and it was a pleasure to have you staying with us. We very much hope to have the pleasure of welcoming you back on a future visit. Meanwhile we wish you all the best and a successful time! With best regards from Basel Brigitte Fritz General Manager

Kevin J. Couples - 02/06/2018 AccorHotels certified review
« Outstanding accommodations and overall quality and customer service. »

Satisfied at every turn.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mr.J. Thank you very much for taking the time to send us your positive input! We are so glad to learn that you felt comfortable and welcome at each stay with us. Of course, we are very proud of the effort our team puts in to their work with attention to detail at the forefront of service at all times. So it will be our pleasure to passing on your review to our team as they will most definitely appreciate your lovely words. We are already looking forward to your next visit! Until then, we wish you a pleasant time. With best regards Brigitte Fritz General Manager

Rob F. Couples - 01/06/2018 AccorHotels certified review

Friendly and professional. Staff made sure we were taken care of

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mr. F. We are thrilled to read of what an enjoyable stay you had and would like to thank you for taking the time to review us. It was such a pleasure to have you staying here and it is wonderful to know that you would stay again in the future. It is guests like yourselves that make our jobs so enjoyable and worthwhile, our team is most grateful of your kind words and charming review. We rather hope you had a great time in Basel with wonderful memories! Thank you for choosing to stay with us and we are looking forward to see you again next time! With best regards Brigitte Fritz General Manager

Our most recent 20 reviews
See more reviews

Web-users rating

Other web-users rate our hotel

Book this hotel
From
From 149.00 CHF Non member rate
From 134.10 CHF Member's rate Members’ Rate, join while you book
10.00P
Up to {{amount}}% extra off
Members’ Rate, join while you book
Not participating hotel As a {{fidelityCard}} member Free: become a member Le Club AccorHotels

When making a booking at this hotel:

  • I earn Status & Rewards points
  • I do not earn points
  • I can easily convert my HuaZhu Rewards points into Le Club AccorHotels points (and vice versa)
  • I can use my Rewards points
  • I cannot use my points
  • I benefit from {{fidelityCard}} advantages
  • I benefit from advantages
  • I do not benefit from advantages
  • I can take advantage of the Members' rate
  • I cannot take advantage of the Members' rate

Our other hotels nearby

See rates