Swissôtel Le Plaza Basel 4 stars

Customer review rating 4.4/5 2,365 reviews
Swissôtel Le Plaza Basel
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Room 1

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Children's age

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Hotel extras

  • 238 elegant and comfortable rooms

  • 9 spacious meeting rooms with natural daylight

  • Directly connected to the Congress Center

  • Pürovel Sport with sauna and steambath

  • Inhouse restaurant Grill25 and Lobby Bar

This hotel participates to Planet 21 and is acting in favour of Positive Hospitality.

Services in the hotel and nearby

Check-in from 14h00

Check out up to 12h00

Paying

Services and practical information
  • WIFI/Internet Access
  • Parking
  • Accessible bathroom
  • Pets allowedPaying
  • Services for children
  • 100% non-smoking hotel
  • Air conditioned
  • Porter
Catering
  • 1 restaurant(s)
  • 1 bar(s)
  • Room service
Leisure and activities
  • Fitness centre
  • Well-being
  • Services for children
  • Bicycles rental (Nearby)
Business services
  • 10 meeting room(s)
  • Conventions hotel

Hotel location

Swissôtel Le Plaza Basel

Messeplatz 25
4058
basel
switzerland

Tel: +41615553333

Fax: (+41)615553970

Contact email

Check-in from 14h00

Check out up to 12h00

  • By plane

    EUROAPT BASEL-MUL-FREIBURG   At 12km / 7.46 miles

  • By plane

    GENEVA COINTRIN INTL APT At 250km / 155.34 miles

  • By plane

    ZÜRICH AIRPORT At 120km / 74.56 miles

GPS :47.562987, 7.599255

Our accommodations

Discerning business travellers will be most comfortable in our 238 elegant rooms and suites with various amenities.

Classic Room Queen

  • Max. number of persons: 2
  • Area: A partir de 25
  • Pillow Menu
  • Mini Bar

Classic Room Twin

  • Max. number of persons: 2
  • Area: A partir de 25
  • Mini Bar

Advantage Room Queen

  • Max. number of persons: 2
  • Area: A partir de 25
  • Mini Bar

Advantage Room Twin

  • Max. number of persons: 2
  • Area: A partir de 25
  • Mini Bar

Premier Room

  • Max. number of persons: 3
  • Area: A partir de 35
  • Mini Bar

Junior Suite

  • Max. number of persons: 3
  • Area: A partir de 55
  • Mini Bar

Plaza Suite

  • Max. number of persons: 3
  • Area: A partir de 80
  • Mini Bar

Presidential Suite

  • Max. number of persons: 3
  • Area: A partir de 95
  • Mini Bar

Moderate Room

  • Max. number of persons: 1
  • Area: A partir de 25
  • Mini Bar

Our restaurants and bars

RESTAURANT GRILL25

Type of cuisine: Regional

Grill25 is the perfect venue for every meal. Our chefs ensure the highest quality of ingredients and fresh products. All dishes are homemade with products sourced and produced locally. Don't just take our word for it, come inside and see for yourself.

LOBBY BAR

Photo non contractuelle / Strictly non binding

Our Lobby Bar creates a casual but stylish atmosphere with floor-to-ceiling windows, vibrant lighting and contemporary furnishing. In addition to the usual international cocktails, our Lobby Bar offers an exclusive wine selection and delicious snacks.

Your meetings and events

Our meeting rooms

  • Number of meeting rooms: 10

  • Maximum size: 107

  • Maximum capacity: 100 people

  • Maximum banquet capacity: 56 people

Find out more

Our guest reviews for
Swissôtel Le Plaza Basel

100% genuine reviews from our guests

Find out more

AccorHotels Rating 4.4/5

2,365 reviews

Satisfactory stay

Customer review rating 4.4/5

Davidh Couples - 11/10/2019 AccorHotels review

Hotel location convenient with public transport across the road. Room spacious and comfortable, lots of amenities but one criticism no complimentary water. Breakfast both hot and cold buffet was superb and fresh, staff attentive. Didn't eat at the Grill25 so cannot comment.

Dear David H., I certainly do not want to miss the opportunity of thanking you so very much for your friendly note and your answer to our guest online questionnaire. It is a great pleasure for all of us to hear, that you enjoyed your stay in Basel and at our hotel, and I am very happy that my staff was able to fulfil your expectations. I hope that we can greet you again during your next stay in Basel. Wishing you all the best, I remain Yours sincerely, Angela Lilienthal General Manager

Don't issue vouchers if you discourage their use

Customer review rating 4.4/5

Anonymous Business - 10/10/2019 AccorHotels review

My stay was absolutely fine but I was surprised to find at checkout that the receptionist refused to issue a pro-forma invoice mentioning the value of the voucher (My Deal) That way it will be more complicated to claim my expenses.

Dear Simon D., Thank you very much for taking your time to fill out the online questionnaire after your stay at Swissôtel Basel. At Swissôtel, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. I am very sorry you experienced such a poor service with our front office staff regarding your voucher. We invest a lot of money in coaching the staff and even employ a Quality and Attitude Manager. Please be assured that I do take your comments about our service very serious and regret the negative impression with which you have departed our hotel. I have discussed this issue very seriously with the responsible department head. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to serve you better in the near future. Yours sincerely, Angela Lilienthal General Manager

Excellent service and accommodations.

Customer review rating 4.4/5

Howard M. Couples - 10/10/2019 AccorHotels review

The staff were very friendly, always welcoming and helpful. It was as though they could not enough good things for us in order to live our stay with them.

Dear Howard M., I certainly do not want to miss the opportunity of thanking you so very much for your friendly note and your answer to our guest online questionnaire. It is a great pleasure for all of us to hear, that you enjoyed your stay in Basel and at our hotel, and I am very happy that my staff was able to fulfil your expectations. I hope that we can greet you again during your next stay in Basel. Wishing you all the best, I remain Yours sincerely, Angela Lilienthal General Manager

2 day stay

Customer review rating 4.4/5

Sharon H. Couples - 10/10/2019 AccorHotels review

I had a few things that were not good about the stay. First of all the room was too warm. We could never regulate the temperature even after asking. The shower was set up strange. It shot water onto the counter. The toilet seat was loose and the bathroom door was very dirty. The best thing about the hotel was the service. We were promised a breakfast to go for the airport. The person from Viking forgot, so the man at the desk made us beautiful sandwiches. That was very kind.

Delightful. Beautiful hotel and very attentive staff. Thank you

Customer review rating 4.4/5

Anonymous Friends - 09/10/2019 AccorHotels review

See above

Dear Cynthia C., WeI certainly do not want to miss the opportunity of thanking you so very much for your friendly note and your answer to our guest online questionnaire. It is a great pleasure for all of us to hear, that you enjoyed your stay in Basel and at our hotel, and I am very happy that my staff was able to fulfil your expectations. I hope that we can greet you again during your next stay in Basel. Wishing you all the best, I remain Yours sincerely, Angela Lilienthal General Manager

Good location

Customer review rating 4.4/5

Candise K. Friends - 08/10/2019 AccorHotels review

Enjoyed being able to walk across the street to easy transportation within the city.

Dear Candise K., I certainly do not want to miss the opportunity of thanking you so very much for your friendly note and your answer to our guest online questionnaire. It is a great pleasure for all of us to hear, that you enjoyed your stay in Basel and at our hotel, and I am very happy that my staff was able to fulfil your expectations. I hope that we can greet you again during your next stay in Basel. Wishing you all the best, I remain Yours sincerely, Angela Lilienthal General Manager

Very Pleasant

Customer review rating 4.4/5

Rolf G. Solo - 08/10/2019 AccorHotels review

Feeling welcomed back after quite some time of absence

Dear Rolf G., I certainly do not want to miss the opportunity of thanking you so very much for your friendly note and your answer to our guest online questionnaire. It is a great pleasure for all of us to hear, that you enjoyed your stay in Basel and at our hotel, and I am very happy that my staff was able to fulfil your expectations. I hope that we can greet you again during your next stay in Basel. Wishing you all the best, I remain Yours sincerely, Angela Lilienthal General Manager

Nice room and good service

Customer review rating 4.4/5

Finnur Business - 08/10/2019 AccorHotels review

I enjoyed the stay, staff was helpful, good restaurant and the bed was comfortable.

Dear Finnur E., I certainly do not want to miss the opportunity of thanking you so very much for your friendly note and your answer to our guest online questionnaire. It is a great pleasure for all of us to hear, that you enjoyed your stay in Basel and at our hotel, and I am very happy that my staff was able to fulfil your expectations. I hope that we can greet you again during your next stay in Basel. Wishing you all the best, I remain Yours sincerely, Angela Lilienthal General Manager

The quality of the room did not justify the price

Customer review rating 4.4/5

Will W. Business - 08/10/2019 AccorHotels review

I stayed on the 6th floor. The air conditioning unit was loud, the automatic light in the cupboard did not go off when I closed it, as a result of the holes on the side of the unit I had to sleep with light in the room which was not ideal. The shower was really poor standard, it barely stayed up right on the wall so I had to use it hand held, the plug was slow draining and the pressure was really sub standard, it was not satisfying and I do not think a room of that quality justified the ~250 CHF I was paying each night.

Rooms were not made up till after 4:30 PM the next day.

Customer review rating 4.4/5

Richard B. Business - 08/10/2019 AccorHotels review

The Lobby chairs and carpeting were in very poor condition very worn and in some places torn.

Dear Richard B., Thank you very much for taking your time to fill out the online questionnaire after your stay. At Swissôtel, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please be assured that I do take your comments about our facilities very serious and regret the negative impression with which you have departed our hotel. I have discussed this issue very seriously with the responsible department head. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to serve you better in the near future. Yours sincerely, Angela Lilienthal General Manager

Great Choice for a Basel Hotel

Customer review rating 4.4/5

Carol A. Friends - 08/10/2019 AccorHotels review

The check in was quick, room was large, clean and comfortable, Staff was accommodating and breakfast was very good. It was exactly what we needed.

Dear Paul K., I certainly do not want to miss the opportunity of thanking you so very much for your friendly note and your answer to our guest online questionnaire. It is a great pleasure for all of us to hear, that you enjoyed your stay in Basel and at our hotel, and I am very happy that my staff was able to fulfil your expectations. I hope that we can greet you again during your next stay in Basel. Wishing you all the best, I remain Yours sincerely, Angela Lilienthal General Manager

First time to Basel and everything requested in advance and onsite was done perfectly

Customer review rating 4.4/5

Margaret R. Couples - 07/10/2019 AccorHotels review

We arrived in Basel via a Crystal river ship. Having selected the Swissotel Le Plazas in advance, I worked with your concierges Jonathan Freches and Philippe Christen regarding anniversary dinner, private tours of Bern, Lucerne and Day Trip to Alsace region including Domaine Bollenberg and the lovely village of Eguisheim. The challenge: my husband's Multiple Sclerosis (MS) makes walking difficult. But Jonathan and Philippe did it: wheel chair, perfect guide and car for three days of touring and car to Basel airport with special arrangements for being met by appropriate airport staff with wheel chair. As first time visitors to this area of Switzerland, we did it all including taking the railway up Mt. Pilatus for lunch! On our final night in Basel, we celebrated our 37th wedding anniversary with dinner at Gasthof zm GoldenenStemen...fabulous! Having travelled to all seven continents and visited 54 countries, this trip will always be special because of the Swissotel Le Plaza Basel and your outstanding and caring staff.

Dear Michael R., I certainly do not want to miss the opportunity of thanking you so very much for your friendly note and your answer to our guest online questionnaire. It is a great pleasure for all of us to hear, that you enjoyed your stay in Basel and at our hotel, and I am very happy that my staff was able to fulfil your expectations. I hope that we can greet you again during your next stay in Basel. Wishing you all the best, I remain Yours sincerely, Angela Lilienthal General Manager

Great

Customer review rating 4.4/5

Kim P. Couples - 06/10/2019 AccorHotels review

Everyone was helpful and friendly. Liked the pillow choices and the restaurant was great.

Dear Kim p., I certainly do not want to miss the opportunity of thanking you so very much for your friendly note and your answer to our guest online questionnaire. It is a great pleasure for all of us to hear, that you enjoyed your stay in Basel and at our hotel, and I am very happy that my staff was able to fulfil your expectations. I hope that we can greet you again during your next stay in Basel. Wishing you all the best, I remain Yours sincerely, Angela Lilienthal General Manager

Loud construction noise (drilling) at 7AM and an old room

Customer review rating 4.4/5

R W. Business - 05/10/2019 AccorHotels review

I cannot accept that in a 4* hotel it is impossible to sleep after 7AM due to extremely loud drilling noise close to my room. Given the old and outdated rooms I understand that renovation is required. But don't do the loud stuff at 7AM. Also, as a Accor Gold customers who also already spent a couple of nights at your hotel I would expect to receive a renovated room. The hotel was not completely booked, so this should have been possible.

Viking Mani Riverboat Cruise

Customer review rating 4.4/5

Fred Friends - 03/10/2019 AccorHotels review

All of the services were pleasant and efficient (checkin, bellhop, dining, checkout). The room was clean and secure. My only concern was in the bathroom. First, the sink drained very slow. This was reported to the front desk. Second, the vent was about 50% plugged with lint. I cleared the lint.

Dear Frederick R., I certainly do not want to miss the opportunity of thanking you so very much for your friendly note and your answer to our guest online questionnaire. It is a great pleasure for all of us to hear, that you enjoyed your stay in Basel and at our hotel, and I am very happy that my staff was able to fulfil your expectations. I hope that we can greet you again during your next stay in Basel. Wishing you all the best, I remain Yours sincerely, Angela Lilienthal General Manager

Two night stay with Rhine cruise

Customer review rating 4.4/5

Roy E. Couples - 01/10/2019 AccorHotels review

Room very clean and comfortable but tired look, breakfast good, staff helpful

Dear Roy M., I certainly do not want to miss the opportunity of thanking you so very much for your friendly note and your answer to our guest online questionnaire. It is a great pleasure for all of us to hear, that you enjoyed your stay in Basel and at our hotel, and I am very happy that my staff was able to fulfil your expectations. I hope that we can greet you again during your next stay in Basel. Wishing you all the best, I remain Yours sincerely, Angela Lilienthal General Manager

It was okay to stay for 5 days.

Customer review rating 4.4/5

Anonymous Business - 01/10/2019 AccorHotels review

1. Shower room/rest room was a bit cold even though the heating equipment was turned on. 2. Bathtub was too small and narrow to use for shower purpose. 3. All the staff were so kind and professional.

Dear Young Kwon K., I certainly do not want to miss the opportunity of thanking you so very much for your friendly note and your answer to our guest online questionnaire. It is a great pleasure for all of us to hear, that you enjoyed your stay in Basel and at our hotel in general. I hope that we can greet you again during your next stay in Basel. Wishing you all the best, I remain Yours sincerely, Angela Lilienthal General Manager

Great customer service

Customer review rating 4.4/5

John F. Business - 01/10/2019 AccorHotels review

I stay several times a year. The food is good, the service is friendly. The accommodation is very functional and comfortable

Dear John F., I certainly do not want to miss the opportunity of thanking you so very much for your friendly note and your answer to our guest online questionnaire. It is a great pleasure for all of us to hear, that you enjoyed your stay in Basel and at our hotel, and I am very happy that my staff was able to fulfil your expectations. I hope that we can greet you again during your next stay in Basel. Wishing you all the best, I remain Yours sincerely, Angela Lilienthal General Manager

Somehow satisfied

Customer review rating 4.4/5

Adrian Business - 01/10/2019 AccorHotels review

Bathroom: - clogged sink, not fixed for a duration of my stay - shower fittings not intuitive at all

Dear Adrian C., certainly do not want to miss the opportunity of thanking you so very much for your friendly note and your answer to our guest online questionnaire. It is a great pleasure for all of us to hear, that you enjoyed your stay in Basel and at our hotel in general. I hope that we can greet you again during your next stay in Basel. Wishing you all the best, I remain Yours sincerely, Angela Lilienthal General Manager

Nice

Customer review rating 4.4/5

T. Business - 01/10/2019 AccorHotels review

Everything was in order - Nice stay!

Dear Lisa T., certainly do not want to miss the opportunity of thanking you so very much for your friendly note and your answer to our guest online questionnaire. It is a great pleasure for all of us to hear, that you enjoyed your stay in Basel and at our hotel in general. I hope that we can greet you again during your next stay in Basel. Wishing you all the best, I remain Yours sincerely, Angela Lilienthal General Manager
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