Swissôtel Le Plaza Basel 4 stars

Customer review rating 4.5/5 1,918 reviews
Swissôtel Le Plaza Basel
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Room 1

Number of guests
Children's age

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Hotel extras

  • 238 elegant and comfortable rooms

  • 9 spacious meeting rooms with natural daylight

  • Directly connected to the Congress Center

  • Pürovel Sport with sauna and steambath

  • Inhouse restaurant Grill25 and Lobby Bar

This hotel participates to Planet 21 and is acting in favour of Positive Hospitality.

Services in the hotel and nearby

Check-in from 14h00

Check out up to 12h00

Paying

Services and practical information
  • WIFI/Internet Access
  • Parking
  • Accessible bathroom
  • Pets allowed 20.00 CHF
  • Services for children
  • 100% non-smoking hotel
  • Air conditioned
  • Porter
Catering
  • 1 restaurant(s)
  • 1 bar(s)
  • Room service
Leisure and activities
  • Fitness centre
  • Well-being
  • Services for children
  • Bicycles rental Nearby
Business services
  • 10 meeting room(s)
  • Conventions hotel

Hotel location

Swissôtel Le Plaza Basel

Messeplatz 25
4058
basel
switzerland

Tel: +4161 5553333

Fax: (+41)61 5553970

Contact email

Check-in from 14h00

Check out up to 12h00

  • By plane

    EUROAPT BASEL-MUL-FREIBURG   At 12km / 7.46 miles

  • By plane

    GENEVA COINTRIN INTL APT At 250km / 155.34 miles

  • By plane

    ZÜRICH AIRPORT At 120km / 74.56 miles

GPS :47.562987, 7.599255

Our restaurants and bars

RESTAURANT GRILL25

Type of cuisine: Regional

Grill25 is the perfect venue for every meal. Our chefs ensure the highest quality of ingredients and fresh products. All dishes are homemade with products sourced and produced locally. Don't just take our word for it, come inside and see for yourself.

LOBBY BAR

Photo non contractuelle / Strictly non binding

Our Lobby Bar creates a casual but stylish atmosphere with floor-to-ceiling windows, vibrant lighting and contemporary furnishing. In addition to the usual international cocktails, our Lobby Bar offers an exclusive wine selection and delicious snacks.

Your meetings and events

Our meeting rooms

  • Number of meeting rooms: 10

  • Maximum size: 107 m²

  • Maximum capacity: 100 people

  • Maximum banquet capacity: 56 people

Find out more
Swissôtel Le Plaza Basel Meeting Room

Our guest reviews for
Swissôtel Le Plaza Basel

100% genuine reviews from our guests

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AccorHotels Rating 4.5/5

1,918 reviews

Great hotel, brilliant staff

Customer review rating 4.5/5

Ellie Business - 10/04/2019 AccorHotels certified review

Always enjoy my stays at this hotel. The staff are what makes this hotel so great. They all go out of their way to ensure that you are happy and that you have everything you need. The room service menu could do with updating or maybe just some specials each week as it has been the same for a long time. The modern rooms are nice however sometimes the cleaners come very early. It would be good to ensure that this was after 9am or only if you know the guest has left.

Dear Mrs. D., I certainly do not want to miss the opportunity of thanking you so very much for your friendly note and your answer to our guest online questionnaire. It is a great pleasure for all of us to hear, that you enjoyed your stay in Basel and at our hotel, and I am very happy that my staff was able to fulfil your expectations. I hope that we can greet you again during your next stay in Basel. Wishing you all the best, I remain Yours sincerely, Angela Lilienthal General Manager

Good

Customer review rating 4.5/5

Nathan Business - 10/04/2019 AccorHotels certified review

Nice experience. I also liked how the mini bar is now included.

Dear Mr. B., I certainly do not want to miss the opportunity of thanking you so very much for your friendly note and your answer to our guest online questionnaire. It is a great pleasure for all of us to hear, that you enjoyed your stay in Basel and at our hotel, and I am very happy that my staff was able to fulfil your expectations. I hope that we can greet you again during your next stay in Basel. Wishing you all the best, I remain Yours sincerely, Angela Lilienthal General Manager

Friendly, helpful staff, a clean modern room, and a convenient location made for a great stay.

Customer review rating 4.5/5

Lisa Families - 10/04/2019 AccorHotels certified review

We arrived after a long trans-Atlantic flight and were greeted with hospitality and ease of check-in. Martin made some excellent suggestions for optimizing our stay.

Dear Mrs. C., I certainly do not want to miss the opportunity of thanking you so very much for your friendly note and your answer to our guest online questionnaire. It is a great pleasure for all of us to hear, that you enjoyed your stay in Basel and at our hotel, and I am very happy that my staff was able to fulfil your expectations. I hope that we can greet you again during your next stay in Basel. Wishing you all the best, I remain Yours sincerely, Angela Lilienthal General Manager

Excellent!

Customer review rating 4.5/5

Anonymous Business - 10/04/2019 AccorHotels certified review

On my birthday, a message card and some chocolates were on the desk! I was so impressed..

Dear Mrs K., I certainly do not want to miss the opportunity of thanking you so very much for your friendly note and your answer to our guest online questionnaire. It is a great pleasure for all of us to hear, that you enjoyed your stay in Basel and at our hotel, and I am very happy that my staff was able to fulfil your expectations. I hope that we can greet you again during your next stay in Basel. Wishing you all the best, I remain Yours sincerely, Angela Lilienthal General Manager

Bedarf an Renovation

Customer review rating 4.5/5

Paolo S. Business - 09/04/2019 AccorHotels certified review

Messe SAP Now, Partner

Sehr geehrter Herr S., zunächst möchte ich mich für Ihren Aufenthalt in unserem Hotel und auch dafür bedanken, dass Sie sich die Zeit genommen haben, uns Ihre Kritikpunkte mitzuteilen. Wir nehmen die Hinweise unserer Gäste sehr ernst, immer in dem Bestreben, höchste Qualität zu bieten sowie unseren Service ständig zu überprüfen und zu verbessern. Mit Bestürzung habe ich Ihre Hinweise zu dem Zustand Ihres Zimmers zur Kenntnis genommen. Ich habe deshalb Ihre Kritik sofort mit dem zuständigen Abteilungsleiter ausgewertet, denn Ihre Beobachtung entspricht nicht unserem Anspruch. Umso dankbarer bin ich für Ihre Hinweise, denn diese regen mich an, sofort persönlich erneut zu prüfen und einzuwirken. Trotz dieser Eindrücke hoffe ich, dass Sie uns bei Ihrem nächsten Basel-Aufenthalt die Chance geben, nachzuweisen, dass das von Ihnen Erlebte nicht unserer üblichen Servicequalität entspricht. Ich kann Ihnen schon jetzt unsere uneingeschränkte Aufmerksamkeit zusichern. Bitte gestatten Sie mir Ihnen einen Gutschein für eine kostenfreie Übernachtung in einem unserer neuen Zimmer, auszustellen. Diesen schicken wir Ihnen gerne in einer separaten E-Mail zu. Wir würden uns freuen, Sie schon bald wieder bei uns begrüßen zu dürfen. Vielleicht habe ich dann die Gelegenheit, Sie persönlich begrüßen zu dürfen. Vielen lieben Dank und freundliche Grüsse, Angela Lilienthal General Manager

Quick and comfortable

Customer review rating 4.5/5

Anonymous Business - 09/04/2019 AccorHotels certified review

In general, I liked my stay at the Swissotel Le Plaza in Basel; however, some minor flaws resulted in not giving the highest score (not enough water pressure during shower, shower hose not long enough).

Dear Mr. B., I certainly do not want to miss the opportunity of thanking you so very much for your friendly note and your answer to our guest online questionnaire. It is a great pleasure for all of us to hear, that you enjoyed your stay in Basel and at our hotel, and I am very happy that my staff was able to fulfil your expectations. I hope that we can greet you again during your next stay in Basel. Wishing you all the best, I remain Yours sincerely, Angela Lilienthal General Manager

To old style hotel. Very simple and cheap look rooms for crazy price!

Customer review rating 4.5/5

Maxim A. Business - 09/04/2019 AccorHotels certified review

Too old, too expensive for what it is, it’s a hotel of last century. Rooms too small. Low ceilings. Looks like hotel still using opportunity to grab crazy money from Basel Show guests! But it’s nothing compare to Geneva or ZURICH hotels. I’m not happy at all.

Dear Mr. A., I certainly do not want to miss the opportunity of thanking you so very much for your note and your answer to our online guest questionnaire. I am sorry that our room did not meet completely your expectations; please allow me to express my apologies. At Swissôtel Le Plaza Basel, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. For that we also have plans to do some room renovations in the near future. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to serve you better in the near future. For that we're going to sent you a voucher for a free night stay at our property in one of our new rooms in a separate E-Mail. Sincerely, Angela Lilienthal General Manager
Customer review rating 4.5/5

Thanks. Business - 09/04/2019 AccorHotels certified review

Great location, Best Team. Thanks again.

Dear Mr. B., I certainly do not want to miss the opportunity of thanking you so very much for your friendly note and your answer to our guest online questionnaire. It is a great pleasure for all of us to hear, that you enjoyed your stay in Basel and at our hotel, and I am very happy that my staff was able to fulfil your expectations. I hope that we can greet you again during your next stay in Basel. Wishing you all the best, I remain Yours sincerely, Angela Lilienthal General Manager

All excellent except the airco—> very noisy

Customer review rating 4.5/5

J. Business - 09/04/2019 AccorHotels certified review

The room was well equipped and clean, but the airco was so noisy I could not properly sleep the first night (tried to turn it off, it didnt work) The second night I took out the doorkey out of the slot so it would kill all electricity in the room, including the airco

Dear Mr. V., I certainly do not want to miss the opportunity of thanking you so very much for your note and your answer to our online guest questionnaire. I am sorry that our room did not meet completely your expectations; please allow me to express my apologies. At Swissôtel Le Plaza Basel, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. For that we also have plans to do some room renovations in the near future. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to serve you better in the near future. For that we're going to sent you a voucher for a free night stay at our property in one of our new rooms in a separate E-Mail. Sincerely, Angela Lilienthal General Manager
Customer review rating 4.5/5

Anonymous Business - 09/04/2019 AccorHotels certified review

Not very clean. Not very well maintained rooms and facilities.

Dear Mr. P., I certainly do not want to miss the opportunity of thanking you so very much for your note and your answer to our online guest questionnaire. I am sorry that our room did not meet completely your expectations; please allow me to express my apologies. At Swissôtel Le Plaza Basel, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. For that we also have plans to do some room renovations in the near future. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to serve you better in the near future. For that we're going to sent you a voucher for a free night stay at our property in one of our new rooms in a separate E-Mail. Sincerely, Angela Lilienthal General Manager

Quality Hotel in good location

Customer review rating 4.5/5

Ian M. N. Solo - 09/04/2019 AccorHotels certified review

Excellent , great check in and check out experience . I booked a suite and i told at check in that breakfast was included which was excellent and served by Claude . Suite was very nice and spacious .

Dear Mr. M., I certainly do not want to miss the opportunity of thanking you so very much for your friendly note and your answer to our guest online questionnaire. It is a great pleasure for all of us to hear, that you enjoyed your stay in Basel and at our hotel, and I am very happy that my staff was able to fulfil your expectations. I hope that we can greet you again during your next stay in Basel. Wishing you all the best, I remain Yours sincerely, Angela Lilienthal General Manager

Great place to stay for business

Customer review rating 4.5/5

Ladila Business - 03/04/2019 AccorHotels certified review

I have been coming to the Swiss Plaza for over 15 years. Over the years there have been many changes to the amenities available and the furnishing. Swiss always keeps up to the times.

Dear Mrs D., I certainly do not want to miss the opportunity of thanking you so very much for your friendly note and your answer to our guest online questionnaire. It is a great pleasure for all of us to hear, that you enjoyed your stay in Basel and at our hotel, and I am very happy that my staff was able to fulfil your expectations. I hope that we can greet you again during your next stay in Basel. Wishing you all the best, I remain Yours sincerely, Angela Lilienthal General Manager

Always pleasant -

Customer review rating 4.5/5

Anonymous Business - 03/04/2019 AccorHotels certified review

My one issue this trip - was there was no water delivered in the evening.

Dear Mrs M., I certainly do not want to miss the opportunity of thanking you so very much for your friendly note and your answer to our guest online questionnaire. It is a great pleasure for all of us to hear, that you enjoyed your stay in Basel and at our hotel, and I am very happy that my staff was able to fulfil your expectations. I hope that we can greet you again during your next stay in Basel. Wishing you all the best, I remain Yours sincerely, Angela Lilienthal General Manager
Customer review rating 4.5/5

Anonymous Business - 27/03/2019 AccorHotels certified review

Room was not well cleaned. The duvet was turned over the PJ and other stuff without even adjusting the bed cover, it was all messy. Food take out of room leaving bread for 4 days

Dear Olfat B., Thank you for taking the time to tell us about your experience at the Swissôtel Le Plaza Basel. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Swissôtel, we strive to provide a superior service experience for every customer; your feedback is very important to us. Rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We would like for you to give us the opportunity to demonstrate our high quality standards; kindly accept a voucher in the amount of CHF 50, which you will be able to redeem at a future stay with us. You should receive it by mail within the next 2 days. We appreciate your sharing your concerns and are looking forward to welcoming you again in the near future. Sincerely, Angela

Not as good as Trois Rois

Customer review rating 4.5/5

Anonymous Business - 27/03/2019 AccorHotels certified review

Mattress felt like it had a hole in the center. Room smelled bad. Furniture was stained and damaged. Toilet paper wasn't always replaced. Lack of attention to detail. Overpriced.

Dear Michael K., Thank you for taking the time to tell us about your experience at the Swissôtel Le Plaza Basel. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Swissôtel, we strive to provide a superior service experience for every customer; your feedback is very important to us. Rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We have started to renovate some rooms and will continue in the near future. Nevertheless the Housekeeping issues are unacceptable and I hope you accept my apologies. We would like for you to give us the opportunity to demonstrate our high quality standards; kindly accept a voucher, which you will be able to redeem at a future stay with us. You should receive it by mail within the next 2 days. We appreciate your sharing your concerns and are looking forward to welcoming you again in the near future. Sincerely, Angela General Manager

It was great to stay and we booked again

Customer review rating 4.5/5

Anonymous Couples - 26/03/2019 AccorHotels certified review

(copied my review from Booking.com) Positive: The breakfast is perfect! Room facilities are also great. Everything was in the room that you might need. It was actually the first hotel where there was a wisp in the bathroom. We are planning to book it again. A bit negative: We were booking Premier Room on booking.con. But for the same room you have two sets of photos in the list of photos: one with grey walls that looks modern and one will yellow walls that looks fine but not so modern. Nicer photos are set as the first photos in the list. I was suspecting that there could be some manipulation to show one room and to give another. In the booking message I explicitly asked that I would like to have the room with grey walls as shown in the picture. When I arrived to the hotel I was told that the rooms with grey walls are ones that are renovated and they cost more. I was told that it is possible to get it with the room upgrade that costs 20 CHF. I decided to pay for it because the overall cost was still a good price compared to other hotels. My experience at the hotel was still very good. But you might not know about room upgrades, there might be no renovated rooms or you might be just disappointed with this fact. I would prefer not to have with such manipulations.

Dear Mikhail R., I certainly do not want to miss the opportunity of thanking you so very much for your friendly note and your answer to our guest online questionnaire. It is a great pleasure for all of us to hear, that you enjoyed your stay at the Swissôtel Le Plaza Basel, and I am very happy that my staff was able to fulfil your expectations. Thank you for your comments regarding the pictures on our website. I will discuss this issue with the marketing manager, in order to avoid disappointment in the guest experience. I am happy that we can greet you soon again and will make a note so that you don’t have this hassle anymore. Wishing you all the best, I remain Yours sincerely, Angela Lilienthal General Manager

Comfortable

Customer review rating 4.5/5

Anonymous Business - 25/03/2019 AccorHotels certified review

Good

Griezi dear Srinivas T., I certainly do not want to miss the opportunity of thanking you very much for staying at the Swissôtel Le Plaza Basel and taking your time to answer to our guest online questionnaire. It is a great pleasure for all of us to hear, that you enjoyed your stay in Basel and at our hotel, and I am very happy that my staff was able to fulfil your expectations. I hope that we can greet you again during your next stay in Basel. Wishing you all the best, I remain Yours sincerely, Angela

Well up to the standard we expect of Swissotels

Customer review rating 4.5/5

Mark L. W. H. Couples - 19/03/2019 AccorHotels certified review

Good room, good bed and good breakfast

Dear Mr. H., I certainly do not want to miss the opportunity of thanking you so very much for your friendly note and your answer to our guest online questionnaire. It is a great pleasure for all of us to hear, that you enjoyed your stay in Basel and at our hotel, and I am very happy that my staff was able to fulfil your expectations. I hope that we can greet you again during your next stay in Basel. Wishing you all the best, I remain Yours sincerely, Angela Lilienthal General Manager
Customer review rating 4.5/5

Anonymous Friends - 18/03/2019 AccorHotels certified review

Perfect service and very clean rooms! Great!!

Dear Mr. S., I certainly do not want to miss the opportunity of thanking you so very much for your friendly note and your answer to our guest online questionnaire. It is a great pleasure for all of us to hear, that you enjoyed your stay in Basel and at our hotel, and I am very happy that my staff was able to fulfil your expectations. I hope that we can greet you again during your next stay in Basel. Wishing you all the best, I remain Yours sincerely, Angela Lilienthal General Manager

A pleasant, restful, comfortable and hospitable trip

Customer review rating 4.5/5

John Business - 15/03/2019 AccorHotels certified review

In Basel for a conference and I was made to feel welcome. The room was comfortable and the staff very friendly and helpful.

Dear Dick M., I certainly do not want to miss the opportunity of thanking you so very much for your friendly note and your answer to our guest online questionnaire. It is a great pleasure for all of us to hear, that you enjoyed your stay in Basel and at our hotel, and I am very happy that my staff was able to fulfil your expectations. I hope that we can greet you again during your next stay in Basel. Wishing you all the best, I remain Yours sincerely, Angela Lilienthal General Manager
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