Hotel - Swissôtel Kunshan
Swissôttel Hotel Swissôttel Hotel

Swissôtel Kunshan

4.5/5 1,195 reviews
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  • The hotel has wifi WIFI/Internet Access
  • The hotel serves breakfast Breakfast
  • The hotel has a bar Bar
  • The hotel has a parking Parking
  • The hotel has a restaurant Restaurant
  • The hotel has air conditioning in rooms Air Conditioning
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Services in the hotel and nearby

Check-in from 14h00
Check out up to 12h00

Services and practical information

Paying
  • WIFI/Internet Access
    • WIFI at the hotel
    • High-speed Internet
    • WIFI in the communal areas
    • WIFI in your room
    • WIFI access
    • Optic fiber technology provides the highest possible speed of Internet connection.
  • Parking
    • Private outdoor parking
    • Parking - Valet On Request
    • Well-lit parking
  • Accessibility for people with reduced mobility
    • Reduced mobility rooms
    • Wheelchair access
    • Reduced mobility facilities
    • Accessible bathroom
  • 100% non-smoking hotel
  • Air conditioned
    • Air conditioning
    • Automatic air control
    • Air Conditioning
  • Languages spoken at the hotel
    • English
  • Dry cleaning / Ironing
  • Boutiques/shopping
    • Cash machine
    • Currency exchange
  • Porter
  • Concierge

Leisure and activities

  • Indoor heated pool
  • Fitness centre
  • Well-being
    • Jacuzzi
    • Massage
    • Sauna
  • Golf  (Nearby)
  • Tennis  (Nearby)
  • Bicycles rental  (Nearby)

Catering

  • 3 restaurant(s)
  • 1 bar(s)
  • Room service
    • Hot meals
    • Cold snacks
  • Snack & beverage machine

Business services

  • 9 meeting room(s)
  • Business center with support staff
See all services

Hotel location

Our rooms

The 387 hotel rooms and suites reflect a modern and sophisticated style with stunning panoramic views of the city and river.All rooms boast state-of-the-art features exclusive amenities and services that cater to the needs of the discerning business travellers and tourists alike.

  • 387 rooms
  • 100% non-smoking hotel
  • 2 rooms for people with reduced mobility
  • Extra bed in room for adult
  • Baby bed
    • 220/240 V AC
    • Air conditioning
    • Emergency exit map
    • Automatic air control
    • Bathroom doors 32 inches wide
    • Opening windows
    • WIFI in your room
    • Baby bed
    • Satellite/cable colour TV
    • High speed transmission line
    • Make-up/magnifying mirror
    • Sprinkler in room
    • Keycard-operated door locks
    • Audible smoke alarms in rooms
    • Deadbolts and/or locks in rooms
    • Security peephole
    • Emergency info in rooms
    • Operator wake up call
Our rooms fittings

Our restaurants and bars

See all our restaurants
See all our restaurants and bars

Your meetings and events

4.5/5 AccorHotels Rating 1,195 reviews

Our guest reviews for Swissôtel Kunshan

100% genuine reviews from our guests

Find out more
Ying C. Business - 29/12/2018 AccorHotels certified review

Great stay. All service people are warm. Manager also paid attention to customer feelings

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mr. C., We very much appreciate your comments regarding your stay at the Swissôtel Kunshan. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Daisy Cheng Assistant Front Office Manager

Dr. L. J. Business - 21/12/2018 AccorHotels certified review
« Good, but need to improve! »

GM demonstrates a good leadership and management practice... 18th Floor housekeeping workers and hotel concierge have done good job. Strongly suggest some front desk and many of those staff who ware of black uniform learn to SMILE........!

Our hotel has responded to the review
Our hotel has responded to the review

Dear Dr. L., Thank you for taking the time to tell us about your experience at the Swissôtel Kunshan. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Swissôtel, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Daisy Cheng Assistant Front Office Manager

Kelvin Y. Business - 20/12/2018 AccorHotels certified review
« Feel like home »

Great chef at Crystal Bar, he can tailer-made the dinner set of Augus Beef to make you feel like home.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mr. Y., We very much appreciate your comments regarding your stay at the Swissôtel Kunshan. It is always a pleasure to receive positive feedback. I will share your comments with our team especially our Bar Chef. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Helen Lu Front Office Manager

Dennis W. Business - 18/12/2018 AccorHotels certified review

Pleasant. Friendly and courteous staff.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mr. Dennis W., We very much appreciate your comments regarding your stay at the Swissôtel Kunshan. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Daisy Cheng Assistant Front Office Manager

Anonymous Business - 06/12/2018 AccorHotels certified review
« No complaints or concerns at all - All good »

Only one night but no issues at all, room was great, lounge was great, staff all great.

Our hotel has responded to the review
Our hotel has responded to the review

Dear guest, We very much appreciate your comments regarding your stay at the Swissôtel Kunshan. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Justin Chen Guest Experience Manager

Ying Business - 03/12/2018 AccorHotels certified review
« Good. »

Manager is warm. But, hotel scraped my suit which left over by end of June. My secretary had called hotel on the day I left in June to keep my suit. Bu, there is communication disconnected. No record in Hotel for this call or arrangement.

Our hotel has responded to the review
Our hotel has responded to the review

尊敬的章总: 感谢惠赐有关下榻昆山瑞士酒店的宝贵意见。听到您对我们工作的肯定,十分开心。 对于您的外套那件事情 ,真的万分抱歉,那天跟您聊完之后,我也得知您的那件都是配套的,我们真的要说声抱歉!以后,您的房间我们也会特别留意的,章总! 再次感谢您与我们分享您的体验,我们真诚地希望您的下一次光临。以后有任何问题,您都可以随时与我联系! 祝章总工作顺利! 谨启 卢小红 前厅经理

Bill Z. Business - 03/12/2018 AccorHotels certified review
« Excellent experience at Swiss Kunshan »

Staff are very nice and helpful. Special thanks to Helen, Mary, Felicia, and Daisy! See you all during Christmas time!

Our hotel has responded to the review
Our hotel has responded to the review

Dear Bill Z., We very much appreciate your comments regarding your stay at the Swissôtel Kunshan. It is always a pleasure to receive positive feedback. I will share your comments with our team members Helen, Daisy, Mary and Felicia. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Justin Chen Guest Experience Manager

Randall Business - 26/11/2018 AccorHotels certified review
« Fantastic »

My 4th stay this year. As usual, the staff met all my needs. They allways made sure our transportation was arranged and my drink was full.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mr. Randall J K., We very much appreciate your comments regarding your stay at the Swissôtel Kunshan. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Justin Chen Guest Experience Manager

Jonathan R. Business - 23/11/2018 AccorHotels certified review
« Courteous staff, good facilities »

On the first week, I was allocated a smoking room which I did not want. The hotel was full so I was not able to be moved. On the second week, the room was non smoking and much better.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mr. Jonathan Simon R. Hole, We very much appreciate your comments regarding your stay at the Swissôtel Kunshan. We are sorry that we did not offer the correct room type upon your arrival, thank you very much for your understanding, we will pay more attention on your room arrangement in the future. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Justin Chen Guest Experience Manager

Anonymous Business - 16/11/2018 AccorHotels certified review
« Very Pleasant, confortable and friendly. »

beautiful city, great service many friendly people.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Guest, We very much appreciate your comments regarding your stay at the Swissôtel Kunshan. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Justin Chen Guest Experience Manager

Hugo T. Business - 09/11/2018 AccorHotels certified review
« Excellent »

Always nice staff, great food, superb hotel

Our hotel has responded to the review
Our hotel has responded to the review

Dear Hugo T., We very much appreciate your comments regarding your stay at the Swissôtel Kunshan. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Justin Chen Guest Experience Manager

Dr. L. J. Business - 08/11/2018 AccorHotels certified review
« It is the best hotel in Kunshan! »

Appreciate GM Jesper’s strong leadership. The housekeeping service in 15 floor and 12 floor (Molly WANG and her supervisor “Weiruan”? ) all doing good job.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Dr. L. J., We very much appreciate your comments regarding your stay at the Swissôtel Kunshan. It is always a pleasure to receive positive feedback. I will share your comments with our team. I will pass on your words of praise to our GM and our housekeeping colleagues. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Justin Chen Guest Experience Manager

Foo K. Y. Business - 08/11/2018 AccorHotels certified review
« Excellent room arrangement and housekeeping »

Your reservation team is very professional especially thanks to Ann and Christine.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Foo Kiong Y., We very much appreciate your comments regarding your stay at the Swissôtel Kunshan. It is always a pleasure to receive positive feedback. I will pass on your words pf praise to Ann and Christine. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Justin Chen Guest Experience Manager

Anonymous Business - 06/11/2018 AccorHotels certified review

it was ok. can hear walking noise on upper level (20 Story). A little different from previous stays.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Guest, Thank you for taking the time to tell us about your experience at the Swissôtel Kunshan. I am sorry that your experience about the room sound insulation did not meet your expectations; please allow me to express my sincerest apologies. At Swissôtel, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Justin Chen Guest Experience Manager

Jing L. Friends - 06/11/2018 AccorHotels certified review
« perfect location, inside is so quite. »

perfect location, inside is so quite and clean. The room is tiny but comfortable. I like the living room, but The fridge is too noisy. That is a good choice to stay in Toronto downtown.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Jing l., We very much appreciate your comments regarding your stay at the Swissôtel Kunshan. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Justin Chen Guest Experience Manager

Andreas H. Business - 05/11/2018 AccorHotels certified review
« Overall stay was very good »

I am visiting the Swiss Hotel in Kunshan since many years - the staff is always friendly. This time I got a free late check out which I appreciated a lot - thanks to the friendly receptionist.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mr. Andreas H., We very much appreciate your comments regarding your stay at the Swissôtel Kunshan. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Justin Chen Guest Experience Manager

Kelvin Y. Business - 05/11/2018 AccorHotels certified review

I'm impressed that Gym front desk Rebecca respond me that Swissotel Kunshan is in processing to improve Gym facility that I recommended on previous stay in Swissotel Kunshan month ago. I'm satisfied that hotel treat my recommendation sincerely, meaning that hotel is really hearing customer voice. Great hotel and I will choose Swissotel Kunshan next trip definitely.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Kelvin Y., Thank you for this lovely review. It is a real pleasure to know that you spend a good time! We treat that guest feedback is the everything as our service tenet, happy to read your good experience about the hotel fitness center, your trust which keep our passion for perfection goes on. I will pass on your words of praise to our colleague Rebecca. This will serve as an encouragement as we continue to improve our standards of service. We look forward to welcome you back again. Warm Regards, Justin Chen Guest Experience Manager

Vince K. Business - 01/11/2018 AccorHotels certified review
« very nice »

like my second home

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mr. Vincent K., We very much appreciate your comments regarding your stay at the Swissôtel Kunshan. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Justin Chen Guest Experience Manager

Philip C. Business - 24/10/2018 AccorHotels certified review
« Excellent as before. »

Good experience at Swisstole, especially the nice service by Felicia and Jerry at the executive lounge.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mr. Jing C., We very much appreciate your comments regarding your stay at the Swissôtel Kunshan. It is always a pleasure to receive positive feedback. Especially happy to see you mentioned our colleague Jerry and Felicia. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Justin C. Guest Experience Manager

Robert C. Business - 18/10/2018 AccorHotels certified review
« Always good to stay at this hotel »

Friendly staff and service is good

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mr. Robert C., We very much appreciate your comments regarding your stay at the Swissôtel Kunshan. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Besides, deeply sorry for your experience about hotel WiFi did not meet your expectations, we will take action and make sure this issue will not happen again. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Justin Chen Guest Experience Manager

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