Swissôtel Kunshan 5 stars

Customer review rating 4.5/5 1,486 reviews
Swissôtel Kunshan
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This hotel is Planet 21 Silver

This hotel participates to Planet 21 and is acting in favour of Positive Hospitality.

Services in the hotel and nearby

Check-in from 14h00

Check out up to 12h00

Paying

Services and practical information
  • WIFI/Internet Access
  • Parking
  • Accessibility for people with reduced mobility
  • 100% non-smoking hotel
  • Air conditioned
  • Languages spoken at the hotel
  • Dry cleaning / Ironing
  • Boutiques/shopping
  • Porter
  • Concierge
Leisure and activities
  • Indoor heated pool
  • Fitness centre
  • Well-being
  • Golf (Nearby)
  • Tennis (Nearby)
  • Bicycles rental (Nearby)
Catering
  • 3 restaurant(s)
  • 1 bar(s)
  • Room service
  • Snack & beverage machine
Business services
  • 9 meeting room(s)
  • Business center with support staff

Hotel location

Swissôtel Kunshan

387 Qianjin Zhong Road
215300
kunshan
china

Tel: +8657885788

Fax: (+86)57885555

Contact email

Check-in from 14h00

Check out up to 12h00

  • By plane

    SHANGHAI HONGQIAO INTL APT At 50km / 31.07 miles

  • By plane

    SHANGHAI PUDONG INTL APT At 110km / 68.35 miles

GPS :31.382972, 120.966413

Our accommodations

The 387 hotel rooms and suites reflect a modern and sophisticated style with stunning panoramic views of the city and river. All rooms boast state-of-the-art features exclusive amenities and services that cater to the needs of the discerning business travellers and tourists alike.

Classic Room King

  • Max. number of persons: ‌3
  • Area: From 32
  • Views: Park view *

* Subject to availability

  • Wireless internet in your room
  • High speed internet
  • Bathrobe
  • Slippers
  • Pillow Menu(...)

Classic Room Twin

  • Max. number of persons: ‌3
  • Area: From 32
  • Views: Park view *

* Subject to availability

  • Wireless internet in your room
  • High speed internet
  • Bathrobe
  • Slippers
  • Pillow Menu(...)

Swiss Business Advantage Room King

  • Max. number of persons: ‌3
  • Area: From 43
  • Views: Park view *

* Subject to availability

  • Wireless internet in your room
  • High speed internet
  • Bathrobe
  • Slippers
  • Pillow Menu(...)

Swiss Executive Room King

  • Max. number of persons: ‌3
  • Area: From 32
  • Views: Park view *

* Subject to availability

  • Wireless internet in your room
  • High speed internet
  • Bathrobe
  • Slippers
  • Pillow Menu(...)

Swiss Executive Room Twin

  • Max. number of persons: ‌3
  • Area: From 32
  • Views: Park view *

* Subject to availability

  • Wireless internet in your room
  • High speed internet
  • Bathrobe
  • Slippers
  • Pillow Menu(...)

Premier Suite

  • Max. number of persons: ‌3
  • Area: From 64
  • Views: Park view *

* Subject to availability

  • Wireless internet in your room
  • High speed internet
  • Bathrobe
  • Slippers
  • Pillow Menu(...)

Swiss Executive Suite

  • Max. number of persons: ‌3
  • Area: From 64
  • Views: Park view *

* Subject to availability

  • Wireless internet in your room
  • High speed internet
  • Bathrobe
  • Slippers
  • Pillow Menu(...)

Presidential Suite

  • Max. number of persons: ‌3
  • Area: From 192
  • Views: Park view *

* Subject to availability

  • Wireless internet in your room
  • High speed internet
  • Bathrobe
  • Slippers
  • Pillow Menu(...)

Our restaurants and bars

CHINESE PARADISE

Type of cuisine: Regional

Chinese Paradise serves authentic Shanghai Ben Bang and Cantonese home style cooking using fresh local products and carefully sourced specialty ingredients from around China.

Lunch

11:00 - 14:00

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Dinner

17:30 - 21:00

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

CAFE SWISS

Type of cuisine: Dietary cuisine

Enjoy regional, Swiss and international cuisine at Café Swiss, Swissôtel Kunshan's all-day restaurant with both a la carte and buffet options, serving breakfast, lunch and dinner in a relaxed, informal setting.

Lunch

11:30 - 14:00

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Dinner

17:30 - 21:00

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

CRYSTAL BAR

Type of cuisine: International

Contemporary New York style bar serving craft beers, cocktails and wines along house dry-aged steaks, burgers and pizza.

Lunch

11:30 - 23:30

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Dinner

11:30 - 23:30

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

CRYSTAL BAR

Photo non contractuelle / Strictly non binding

Crystal Bar offers a full range of beverage including cocktails, wines and a light snack menu. It is the perfect retreat after work for a quiet drink with friends or colleagues.

Your meetings and events

Our meeting rooms

  • Number of meeting rooms: 9

  • Maximum size: 616 m²

  • Maximum capacity: 500 people

  • Maximum banquet capacity: 350 people

Find out more

Our guest reviews for
Swissôtel Kunshan

100% genuine reviews from our guests

Find out more

AccorHotels Rating 4.5/5

1,486 reviews

Comfortable and spacious room.

Customer review rating 4.5/5

L. C. F. Business - 20/06/2019 AccorHotels certified review

Beautiful hotel and cozy room.

Dear Mr. L., We very much appreciate your comments regarding your stay at the Swissôtel Kunshan. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Daisy Cheng Assistant Front Office Manager

As usual, it was perfect

Customer review rating 4.5/5

Anonymous Business - 17/06/2019 AccorHotels certified review

Check in very fast and also check out very efficiengt

Dear Guest, We very much appreciate your comments regarding your stay at the Swissôtel Kunshan. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Daisy Cheng Assistant Front Office Manager

Very good.

Customer review rating 4.5/5

Ying C. Business - 14/06/2019 AccorHotels certified review

The team is warm as I stay this hotel very often.

Dear Mr. C., We very much appreciate your comments regarding your stay at the Swissôtel Kunshan. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Daisy Cheng Assistant Front Office Manager

smile

Customer review rating 4.5/5

Tsunetada S. Business - 12/06/2019 AccorHotels certified review

All the staff always kept a smile.

Dear Mr. Tsunetada S., We very much appreciate your comments regarding your stay at the Swissôtel Kunshan. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Daisy Cheng Assistant Front Office Manager
Customer review rating 4.5/5

Dr. L. J. Business - 11/06/2019 AccorHotels certified review

Most of the hotel staff are trying to do a good job. Mr Jesper VILSOE has already left Swissotel, why still keep his name unchanged?

Dear Dr. L., Thank you for taking the time to tell us about your experience at the Swissôtel Kunshan. I am sorry that your experience did not meet all your expectations; please allow me to express my sincerest apologies. Please rest assured that we have already informed the relevant departments to check all the hotel document to make sure we have the right signature on it. Regarding the WiFi speed issue, we will ask IT to test the WiFi signal before your arrival for your next stay. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Daisy Cheng Assistant Front Office Manager

A first class experience

Customer review rating 4.5/5

Stefan D. Business - 09/06/2019 AccorHotels certified review

Staying at Swissotel was a very pleasurable experience and I especially appreciate Jerry, Felicia, Daisy and Ann from the executive club. They all where very attentive and considerate toward my preferences and needs.

Dear Mr. Stefan D., We very much appreciate your comments regarding your stay at the Swissôtel Kunshan. It is always a pleasure to receive positive feedback. Especially thanks for giving the nice comments for our colleague Jerry, Felicia, Daisy and Ann. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Daisy Cheng Assistant Front Office Manager

first stay with Swissotel Kunshan

Customer review rating 4.5/5

Eisen O. Business - 06/06/2019 AccorHotels certified review

had a wonderful stay with swissotel. the staffs are very attentive, polite and helpful. Room is clean and tidy. only down side of this stay is they are hosting a beer fest event. Kinda noisy as the room noise insulation is not good. otherwise, it is perfectly good hotel to stay for business or leisure.

Dear Mr. Eisen O., We very much appreciate your comments regarding your stay at the Swissôtel Kunshan. It is always a pleasure to receive customer feedback. And also please allow me to express my sincerest apologies for the beer fest noise. We will share your comments with our team. I am sure that your feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Daisy Cheng Assistant Front Office Manager

prima

Customer review rating 4.5/5

Alex Business - 03/06/2019 AccorHotels certified review

Correct en prima service!

Dear Alex, We very much appreciate your comments regarding your stay at the Swissôtel Kunshan. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Daisy Cheng Assistant Front Office Manager

Great experience at Swissotel

Customer review rating 4.5/5

Philip C. Business - 31/05/2019 AccorHotels certified review

Same as before, it's always very happy experience at Swissotel. Especially the nice culture and employees, which make me feel like going back hometown again. Thanks sincerely for the kind service by Felicia,Jerry,Daisy and Mary. I'm looking forward to the next trip there.

Friendly, efficient and positive.

Customer review rating 4.5/5

Gary Business - 27/05/2019 AccorHotels certified review

The experience was positive throughout on both trips.

Dear Mr. Gary F., We very much appreciate your comments regarding your stay at the Swissôtel Kunshan. It is always a pleasure to receive positive feedback. I will share your comments with our team. Besides, I am sorry to hear the experience about the in-room dining service did not meet your expectation, we will take action on it. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Justin Chen Guest Experience Manager

Generally satisfied, but the interior is too old.

Customer review rating 4.5/5

Y. Business - 27/05/2019 AccorHotels certified review

Not matching with a 5 star hotel. Interior hardware is too old. Noisy from piping system. Water is always leak from both room. TV signal is bad though the TV tower is just in front. Now everywhere is digitalised, but here is still analogue. In short, the hotel needs Reno ASAP.

Dear Guest, Thank you for taking the time to tell us about your experience at the Swissôtel Kunshan. I am sorry that your experience about the hotel hardware facilities did not meet your expectations; please allow me to express my sincerest apologies. At Swissôtel, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Justin Chen Guest Experience Manager
Customer review rating 4.5/5

Anonymous Business - 22/05/2019 AccorHotels certified review

Friendly staff especially Felicia who still able to recognize me after a year from my last stay. Also, she gave a remedy after knowing i was a little bit discomfort due to food poisoning.

Dear Mr. Hock Chuan O., We very much appreciate your comments regarding your stay at the Swissôtel Kunshan. It is always a pleasure to receive positive feedback. Especially your great comments fro our colleague Felicia Hu. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. I am deeply sorry for the food poisoning, we will take immediate action to strictly control the hygiene of all foods and make sure this issue will not happen again. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Justin Chen Guest Experience Manager

She has good service and nice staff

Customer review rating 4.5/5

Kevin Business - 20/05/2019 AccorHotels certified review

This hotel has good service such as Helen Lu and Jerry. They are professional to deal with clients. I enjoy to stay this hotel. Except the bath room design. It has potential damage of body as it’s slipping easily when it’s wet. The shower door seems to be dangerous too!

Dear Kevin, We very much appreciate your comments regarding your stay at the Swissôtel Kunshan. It is always a pleasure to receive positive feedback. I will share your comments with our team. Especially thank you for mention our colleagues Jerry and Helen. Besides, I am sorry for your experience about the bathroom, I will report this issue to hotel management. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Justin Chen Guest Experience Manager

Peaceful

Customer review rating 4.5/5

Anonymous Business - 20/05/2019 AccorHotels certified review

The cleaning staff are amazing. The front desk staff are good.

Dear Guest, We very much appreciate your comments regarding your stay at the Swissôtel Kunshan. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Justin Chen Guest Experience Manager

Overall experience is good...but some bad feelings

Customer review rating 4.5/5

L. Business - 20/05/2019 AccorHotels certified review

Many good things with this hotel... Very comfortable rooms and surrounding environment; Nice and professional staff; Very well equipped gymnasium.....etc. However, two bad experience I have to share... 1. It's quite often I encountered some group visitors in this hotel but this time it was just terrible! I met full of people in the lobby waiting for elevators when I came back to hotel after work, badly crowded and extremely noisy... It took me more than 10mins to get into the lift! The I found garbage packs placed in the corridor making bad smell... It all made the hotel looking like a cheap guest house! 2. This time, I was surprised to find some improvements in the executive lounge... better choices of foods, more flexible time for the happy hours... I found it was good and quite enjoyable. But one day in the morning, the lounge manager came to me, describing about the upgrades... BUT...the requirement for the membership was also upgraded! After the upgrades, Only members with platinum member card were allowed to come!!! (while I was only a gold member) What the ....!!! I have never encountered anything like this!!!!!! What a good customer care service!!!!! What an outstanding hotel management it is!!!!!!!!!

Dear Mr. Siu L., We very much appreciate your professional and detailed comments regarding your stay at the Swissôtel Kunshan. Firstly, we appreciate your overall satisfaction and recognition of the hotel's progress, I will share your great comments with the team. Besides, we are deeply sorry for some problem during your stay, we have take action to improve the lobby and public area management and employee communication skills, sorry again for these issues caused your experience did not meet your expectation. We will make sure these problems will not happen again in the future. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Justin Chen Guest Experience Manager

It always feels like coming home

Customer review rating 4.5/5

Mike B. Business - 19/05/2019 AccorHotels certified review

Maria and Felicia (staff at the Executive Lounge) provide first class service. As a frequent guest, I appreciate their attention to detail. They always make me feel especially welcome. They are also very helpful if changes to my itinerary need to be made or when I need to make additional reservations.

Dear Mr. Michael Wilhelm B., We very much appreciate your comments regarding your stay at the Swissôtel Kunshan. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Justin Chen Guest Experience Manager

Swiss Kunshan is a fantastic place to stay

Customer review rating 4.5/5

Chris P. Business - 17/05/2019 AccorHotels certified review

I have been staying at the Swiss for 15 years when I am in Kunshan It is a fantastic hotel The staff is excellent and makes you feel comfortable The hotel is clean and modern and in a great location Justin the head concierge and his staff are wonderful

Dear Mr. Christopher William P., We very much appreciate your comments regarding your stay at the Swissôtel Kunshan. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Guest Experience Manager

Reception, room facility, breakfast, poor room service

Customer review rating 4.5/5

G. L. K. Business - 15/05/2019 AccorHotels certified review

Good service at reception. Breakfast diversification and good service. Room service feel not very satisfactory.

Dear Mr. Lai K. G., We very much appreciate your comments regarding your stay at the Swissôtel Kunshan. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Justin Chen Guest Experience Manager

Nice Hotel with Great Service

Customer review rating 4.5/5

Max Business - 15/05/2019 AccorHotels certified review

Very pleasant business stay with lots of comfort and very good service

Dear Guest, We very much appreciate your comments regarding your stay at the Swissôtel Kunshan. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Besides, I can read from your completed survey that you have rated the loyalty program did not meet your expectation. Feel free to elaborate on this since it is through valuable feed-back from guests such as yourself that we are able to continuously improve our products and services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Justin Chen Guest Experience Manager
Customer review rating 4.5/5

Fredrik Families - 15/05/2019 AccorHotels certified review

It was great, the service was excellent all through

Dear Guest, We very much appreciate your comments regarding your stay at the Swissôtel Kunshan. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Justin Chen Guest Experience Manager
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