Hotel - Swissôtel Kunshan
Swissôttel Hotel Swissôttel Hotel

Swissôtel Kunshan

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4.5/5 623 reviews
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  • The hotel has wifi WIFI/Internet Access
  • The hotel serves breakfast Breakfast
  • The hotel has a bar Bar
  • The hotel has a parking Parking
  • The hotel has a restaurant Restaurant
  • The hotel has air conditioning in rooms Air Conditioning
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Services in the hotel and nearby

Check-in from 14h00
Check out up to 12h00
Paying

Services and practical information

  • WIFI/Internet Access
    • WiFi at the hotel
    • High-speed Internet
    • WIFI in the communal areas
    • WiFi in your room
    • WiFi access
  • Parking
    • Private outdoor parking
    • Parking - Valet On Request
    • Well-lit parking
  • Accessible bathroom
  • Outdoor playground for children
  • Air conditioned
    • Air conditioning
    • Automatic air control
    • Air Conditioning

Leisure and activities

  • Indoor heated pool
  • Fitness centre
  • Well-being
    • Jacuzzi
    • Massage (Paying)
  • Outdoor playground for children
  • Golf  (Nearby)
  • Tennis  (Nearby)
  • Bicycle hire facilities  (Nearby)

Catering

  • 3 restaurant(s)
  • 1 bar(s)

Business services

  • 9 meeting room(s)
  • Conventions hotel
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Hotel location

Our rooms

The 387 hotel rooms and suites reflect a modern and sophisticated style with stunning panoramic views of the city and river.All rooms boast state-of-the-art features exclusive amenities and services that cater to the needs of the discerning business travellers and tourists alike.

  • 387 rooms
  • Crib on request
    • Air conditioning
    • Emergency exit map
    • Automatic air control
    • Bathroom doors 32 inches wide
    • Crib on request
    • Opening windows
    • WiFi in your room
    • High speed transmission line
    • Sprinkler in room
    • Keycard-operated door locks
    • Audible smoke alarms in rooms
    • Deadbolts and/or locks in rooms
    • Security peephole
    • Emergency info in rooms
Our rooms fittings

Our restaurants and bars

See all our restaurants
See all our restaurants and bars

Your meetings and events

4.5/5 AccorHotels Rating Based on 623 reviews

Our guest reviews for Swissôtel Kunshan

100% genuine reviews from our guests

Find out more
AccorHotels certified review
James P. Business - 07/02/2018
« As expected. »

I used to stay at the Swiss Hotel years ago with another company. Since then my work took me to a different location in China but now I am back. The hotel is as I remember it, particularly the breakfast quality. The only possible request would be for more English TV, although its pretty good now.

Our hotel has responded to the review
Our hotel has responded to the review

Dear loyal guest, We very much appreciate your comments regarding your stay at the Swissôtel Kunshan. It is always a pleasure to receive positive feedback. I will share your comments with our team. Refer to more English TV channels, I will forward it to our management for further improvement. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Helen Lu Front Office Manager

AccorHotels certified review
Tony W. Business - 07/02/2018
« Great Atmosphere and Hospitality!! »

The staff was very courteous and friendly. The accommodations met and sometimes exceeded my expectations. My complements to the ladies at the bar and the chef that cooked one of the best steaks I've had in a long time.

Our hotel has responded to the review
Our hotel has responded to the review

Dear loyal guest, We very much appreciate your comments regarding your stay at the Swissôtel Kunshan. It is always a pleasure to receive positive feedback. I will share your comments with our team esepcially team in Crystal Bar and our excellent Chef Mahesh. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Helen Lu Front Office Manager

AccorHotels certified review
Fred Business - 06/02/2018
« Had dinner at Swissotel Kunshan many times - first time staying the evening. »

Amount of people smoking cigarettes in the common areas (even though it was posted - No Smoking), was overwhelming. If you have a No Smoking policy - then it should be enforced.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Guest, We very much appreciate your comments regarding your stay at the Swissôtel Kunshan. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Mark Shen Guest Experience Manager

AccorHotels certified review
Thorsten Business - 01/02/2018
« Basically nice. 1st floor breakfast slightly above average could be made nicer with few efforts. Spa offers special services that are not apreciated to get in touch with for everyone. »

Nice rooms nice internet (vpn)

Our hotel has responded to the review
Our hotel has responded to the review

Dear guest, Greetings from Swissôtel Kunshan and I trust this message finds you well. We recently had the pleasure to accommodate you at Swissôtel Kunshan – thank you very much for having given us the opportunity to be your host. We also appreciate the time you have taken to participate in our guest satisfaction survey. I am however extremely disappointed to hear that your stay was not all that it could have been. We deeply regret the inconvenience caused. Both issues have been brought to the attention of related department heads for further action and training-Breakfast and SPA. We are happy to learn that you were pleased with the room cleaning and WIFI. Thank you for your compliments which will go a long way in motivating our team members! Dear our loyal guest, once again thank you for bringing your experience to our attention as all guest feedback is taken very seriously. We are constantly striving to improve quality of product , service and guest experience and would be delighted if you were to witness the improvements during your next visit. I am looking forward to welcoming you back next time your travels take you to Kunshan. Sincerely, Front Office Manager Helen Lu

AccorHotels certified review
Rajesh A. N. Business - 30/01/2018
« Stay at Swissotel Kunshan »

Perfect in all means. Not even a single negative point. Special thanks to the Concierge Staff and Chef Mahesh. Memorable stay.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Guest, We very much appreciate your comments regarding your stay at the Swissôtel Kunshan. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Mark Shen Guest Experience Manager

AccorHotels certified review
Robert O. Business - 29/01/2018
« Satisfied - Could be better. »

Food - good, Bar - Very good, Remodeling of Dining Area - Very good, Customer Service - very good; Room appearance - good (thank God you updated the room look); Room cleaniless - good; Gym - Fantastic, Cost effectiveness - average. I can stay at other hotels with similar amenities for cheaper cost.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Guest, We very much appreciate your comments regarding your stay at the Swissôtel Kunshan. According to the cost you mentioned, it is the coop eration rate for your company. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Mark Shen Guest Experience Manager

AccorHotels certified review
Moshe A. Business - 27/01/2018
« Simply the greatest place to stay in Kunshan! »

Staying in Swissotel Kunshan is always very nice – when it comes to the service you receive from the staff - it simply turns into a great experience. The staff is always happy to help and support you with any kind of request you might have and it always comes with a pleasant smile. They always exceed my expectation and every time they give me a new reason to be happy and surprised from. Especially I'd like to mention the names of Mrs. Helen Lu who made my last staying simply amazing and Ms. Felicia – that is always willing to help. The new renovated dining room is very beautiful and the Cristal Bar is a great place to spend the after work and evening time. As a business man who travels a lot and stays in many different hotels - Swissotel Kunshan is one of the best places that I'm always happy to return back to. I always feel welcome and at home there. Summarizing my experience in one word? Well, the word is "YES!"

Our hotel has responded to the review
Our hotel has responded to the review

Dear Moshe, We very much appreciate your comments regarding your stay at the Swissôtel Kunshan. I love it. It is always a pleasure to receive positive feedback. I will share your comments with our team especially Felicia. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. I am accounting how many days I could see you. Sincerely, Best Regards Helen Lu

AccorHotels certified review
Wayne S. B. Business - 27/01/2018
« Wayne St B. »

The staff are very friendly, helpful and look to anticipate our needs, particularly Mary He in the Executive lounge.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Wayne St B., We very much appreciate your comments regarding your stay at the Swissôtel Kunshan. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Mark Shen

AccorHotels certified review
W., H. Business - 25/01/2018
« It always makes me feel like home to stay in Swissotel. »

The people in Swissotel Kunshan treat me like a old friend or family member. The warm greeting and smiling make me feel comfortable. The lady in the front desk, Felicia, give me a quick, friendly service while I was checking in.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mr.W. We very much appreciate your comments regarding your stay at the Swissôtel Kunshan. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Mark Shen

AccorHotels certified review
Anonymous Business - 23/01/2018
« Enjoyable stay with absolutely no complaints! »

Clean comfortable room with excellent service. Breakfast buffet suited to visitors from all countries.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mr. V., We very much appreciate your comments regarding your stay at the Swissôtel Kunshan. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Helen Lu Front Office Manager

AccorHotels certified review
Anonymous Business - 23/01/2018

The Staff makes you feel at home. Every trip

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mr. H., We very much appreciate your comments regarding your stay at the Swissôtel Kunshan. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Helen Lu Front Office Manager

AccorHotels certified review
Ricardo G. Business - 23/01/2018
« Great Service »

China is my preferred country due the kindness of everybody, and everybody in Swissotel Kunshan is no the exception, everybody friendly and helpful.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mr. G. Garcia, We very much appreciate your comments regarding your stay at the Swissôtel Kunshan. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Helen Lu Front Office Manager

AccorHotels certified review
Jing K. Families - 22/01/2018
« Clean rooms, polite staff, but smoking is allowed so that's a turn off »

The kids room was very cutely decorated, and had games and coloring for the kids to entertain themselves. My kids really liked it. The attached adult room was also large and comfortable. The design of the bathroom was weird though, there was no shower curtain around the bathtub and the tub is connected to the shower, which has a glass door, but still water was able to spray around the glass door to the floor during showers which creates a mess and a potential fall hazard. Why is there no shower curtain to prevent this? Also I was not aware that smoking was allowed in this hotel. As this is a western hotel, I wrongly assumed it would also be a nonsmoking hotel, so that was a definite disappointment when my room ended up being a smoking room and we could smell smoking emanating from the rooms around us which is frankly is disgusting and a health hazard to myself and my children. Of course, next time I will be more cognizant of this fact if I ever book this hotel again and request a nonsmoking room, but being from the US where most hotels are nonsmoking, it was a disappointment. (Also we did stay at the Fairmont Peace Hotel in Shanghai, where we did not smell even a whiff of cigarette smoke indoors during our entire stay there, so this colors my judgement of the Swissotel as well.) Also the walls were thin and I could hear people loudly talking (and presumed smoking) even late into the night past 11pm.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Dana Sean K., Thank you for taking the time to tell us about your experience at the Swissôtel Kunshan. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Swissôtel, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the mentioned issues, including shower configuration and smoking policy to continuously improve the guest experience. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Jesper Vilsoe General Manager

AccorHotels certified review
Michael B. Business - 22/01/2018
« Excellent customer service »

From check in to check out, my stay at Swissotel Kunshan was as pleasant as always. Felicia at the front desk and Mary at the Executive Lounge delivered perfect check in service and breakfast service. I also want to thank Jerry at the Executive Lounge for helping with an change in my reservation at Swissotel Grand in Shanghai. I look forward to my next stay at Swissotel Kunshan.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Michael, We very much appreciate your comments regarding your stay at the Swissôtel Kunshan. It is always a pleasure to receive positive feedback. I will share your comments with our team especially Felicia, Mary and Jerry. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Actually, we all enjoyed talking with you, especially Helen Lu. Sincerely, Helen Lu Front Office Manager

AccorHotels certified review
Warren L. Business - 15/01/2018
« Sadly one of the worst visits I've had to a Swissotel »

The safe did not work properly, the phone did not want to dial out properly, the 1st night there the TV signal was very poor, and on the last night I was woken (2am) by an employee banging on my door to help another woman (Hoe about checking who's room it is first) ... when I open they realized it was the wrong room! ... AND, I had the 'do not disturb' sign on the door! Sorry to say, I may not consider your hotel next time in Kunshan. Kind Regards Warren L.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mr. L., Thank you for taking the time and trouble to complete a survey following your recent stay at Swissôtel Kunshan. At Swissôtel Kunshan we all take great pride in providing our guests with the highest standards of service, therefore I am very sorry to learn that we failed to meet your expectations on this occasion; please allow me to express my sincere apologies. Your feedback is very important to us and I wish to assure you that we take all comments seriously and we will address these issues accordingly. Although we may not always enjoy receiving negative feedback, it certainly allows us to continuously review the services we provide and help us to concentrate our training efforts where needed to build the confidence and skills of our colleagues. Once again, please accept my sincere apologies and we hope to have the opportunity of warmly welcome you again to Swissôtel Kunshan in the near future. If I can be of any assistance to you in the meantime, please do not hesitate to contact me directly on (+8…) Yours sincerely, Jesper Vilsoe General Manager

AccorHotels certified review
Edgar Business - 10/01/2018
« Comfortable room »

The bed used to be too soft to sleep and this time the renewed spring bed but great! Also, the bar in the lobby is nice & cozy...Last comment is that this hotel is always clean with nice service.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Guest, We very much appreciate your comments regarding your stay at the Swissôtel Kunshan. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. I have already update your profile in our system, so we won't arrange soft bed for your future stay. I did however notice that you rated your gym experience below average - could you be so kind to elaborate on that? Our gym is brand new and featuring the latest LifeFitness equipment, hence I would be curious to understand about your experience there and how we can improve. Looking forward to welcoming you back next time your travels take you to Kunshan. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Ira Tan Asst. Front Office Manager

AccorHotels certified review
K. C. H. Business - 26/12/2017

Quick Check in and Room was well clean

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mr. K., We very much appreciate your comments regarding your stay at the Swissôtel Kunshan. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Helen Lu Front Office Manager

AccorHotels certified review
W. H. Business - 24/12/2017

I always get the best smile and service at the lounge bar, especially Felicia and Vicky.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mr. Wang, We very much appreciate your comments regarding your stay at the Swissôtel Kunshan. It is always a pleasure to receive positive feedback. Felicia and Vicky should be very happy to see high recognition for them. I will share your comments with all our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Helen Lu Front Office Manager

AccorHotels certified review
Wayne A. P. Business - 18/12/2017
« Very Satisfied »

My stay at the Kunshan Swissotel was very satisfying and once again the staff at the hotel went out of their way to make my experience exceptional.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Wayne , We very much appreciate your comments regarding your stay at the Swissôtel Kunshan. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Helen Lu Front Office Manager

AccorHotels certified review
Johan E. Business - 12/12/2017

Good breakfast and dinner, comfortable room. But woken up in the morning by the neighbor taking a bath. Also long waiting (up to 5 min) for the elevator in the mornings. Limited shopping on walking distance.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mr. E., We very much appreciate your comments regarding your stay at the Swissôtel Kunshan. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. I did however notice that your sound-proof and elevator use experience didn't meet your satisfaction. At Swissôtel Kunshan , we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. Our hotel is quite near Golden Eagle shopping mall. If you need any assistance of the direction of any places, our concierge will help you. If you have any problem during your stay, please don't hesitate to contact with us. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Ira Tan Asst. Front Office Manager

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