Hotel - Swissôtel Kunshan
Swissôttel Hotel Swissôttel Hotel

Swissôtel Kunshan

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4.5/5 704 reviews
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  • The hotel has wifi WIFI/Internet Access
  • The hotel serves breakfast Breakfast
  • The hotel has a bar Bar
  • The hotel has a parking Parking
  • The hotel has a restaurant Restaurant
  • The hotel has air conditioning in rooms Air Conditioning
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Services in the hotel and nearby

Check-in from 14h00
Check out up to 12h00
Paying

Services and practical information

  • WIFI/Internet Access
    • WiFi at the hotel
    • High-speed Internet
    • WIFI in the communal areas
    • WiFi in your room
    • WiFi access
  • Parking
    • Private outdoor parking
    • Parking - Valet On Request
    • Well-lit parking
  • Accessible bathroom
  • Outdoor playground for children
  • 100% non-smoking hotel
  • Air conditioned
    • Air conditioning
    • Automatic air control
    • Air Conditioning

Leisure and activities

  • Indoor heated pool
  • Fitness centre
  • Well-being
    • Jacuzzi
    • Massage (Paying)
  • Outdoor playground for children
  • Golf  (Nearby)
  • Tennis  (Nearby)
  • Bicycle hire facilities  (Nearby)

Catering

  • 3 restaurant(s)
  • 1 bar(s)

Business services

  • 9 meeting room(s)
  • Conventions hotel
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Hotel location

Our rooms

The 387 hotel rooms and suites reflect a modern and sophisticated style with stunning panoramic views of the city and river.All rooms boast state-of-the-art features exclusive amenities and services that cater to the needs of the discerning business travellers and tourists alike.

  • 387 rooms
  • 100% non-smoking hotel
  • Crib on request
    • Air conditioning
    • Emergency exit map
    • Automatic air control
    • Bathroom doors 32 inches wide
    • Crib on request
    • Opening windows
    • WiFi in your room
    • High speed transmission line
    • Sprinkler in room
    • Keycard-operated door locks
    • Audible smoke alarms in rooms
    • Deadbolts and/or locks in rooms
    • Security peephole
    • Emergency info in rooms
Our rooms fittings

Our restaurants and bars

See all our restaurants
See all our restaurants and bars

Your meetings and events

4.5/5 AccorHotels Rating Based on 704 reviews

Our guest reviews for Swissôtel Kunshan

100% genuine reviews from our guests

Find out more
AccorHotels certified review
Stefan Business - 15/04/2018
« Satisfied »

Overall good hotel with focus on customer wellbeing

Our hotel has responded to the review
Our hotel has responded to the review

Dear Guest, We very much appreciate your comments regarding your stay at the Swissôtel Kunshan. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Mark Shen Guest Experience Manager

AccorHotels certified review
Alvin C. Business - 10/04/2018

very nice hospitality, nice room with a very warm welcome doll made by the towel :) so sweet & cute

Our hotel has responded to the review
Our hotel has responded to the review

Dear Guest, We very much appreciate your comments regarding your stay at the Swissôtel Kunshan. It is a great honor for you that like our doll as a welcome present. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Mark Shen Guest Experience Manager

AccorHotels certified review
Philip C. Business - 02/04/2018
« Good trip here »

In general, I like this hotel especially the service here. And thanks very much for the kind reminder by Miss.Felicia Hu on the Member Certificates info.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Guest, We very much appreciate your comments regarding your stay at the Swissôtel Kunshan. Thanks for your encouragement to our team, Especially Felicia, I am sure she will like it so much. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Mark Shen Guest Experience Manager

AccorHotels certified review
Anonymous Business - 28/03/2018
« Comfortable and good »

Got a good welcome from a friendly staff (Felicia, Mary) who still remember my name. Felicia was quite helpful during my stay and remember a cup of cappuccino on my breakfast.

Our hotel has responded to the review
Our hotel has responded to the review

Dear our loyal guest, We very much appreciate your comments regarding your stay at the Swissôtel Kunshan. It is always a pleasure to receive positive feedback. I will share your comments with our team especially Felicia and Mary. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Mark Shen Guest Experience Manager

AccorHotels certified review
T. Business - 21/03/2018

NOT COMFORTABLE OF HEATING SYSTEM

Our hotel has responded to the review
Our hotel has responded to the review

Dear Guest, We very much appreciate your comments regarding your stay at the Swissôtel Kunshan. I am really sorry to hear about your experience druing the stay.According to the heating system you mentioned, we will communicate with our Engineering department to adjust the temperature.Also we will more trainning for our colleagues about the helpfulness. I will share your comments with our team to improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Mark Shen Guest Experience Manager

AccorHotels certified review
Anonymous Business - 16/03/2018

great experience as always, Jerry, Felicia, Wendy, Joyce they are all nice persons made my stay easy every time. Thanks for their hospitality.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Guest, We very much appreciate your comments regarding your stay at the Swissôtel Kunshan. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Mark Shen Guest Experience Manager

AccorHotels certified review
L. Y. K. B. Solo - 15/03/2018
« Keep average standard so far. »

I personally prefer European style hotel with less tour groups live in. Breakfast style is closed to my taste. Location is good.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Guest, We very much appreciate your comments regarding your stay at the Swissôtel Kunshan. It is always a pleasure to receive positive feedback. I will share your comments with our team.Regarding to the WiFi Speed you mentioned, we will arrange the room with strong signal for you next time when you arrive.Also we can prepare a router in advance.For the service, we will training more and communicate with F&B to improve it. Thank you again for sharing your experience, and we hope your next visit will be more pleasant than the previous one. Sincerely, Mark Shen Guest Experience Manager

AccorHotels certified review
Rolf R. Business - 13/03/2018
« Always will get good support and have similar feeling to stay like home. »

Always warm welcome at lobby and reception. Proper done room service all the time and cleaned up proper - even if room is not that new anymore, but for me still ok. Breakfast is always for me a good opportunity to take it at Executive floor, here there is a perfect Service all the time and the persons are friendly, try to help always in case of questions or requests - therefore Gerry, Felicia and Alvin arrange for me this home-feeling, they know already how to tread persons if they come often (regular guests) - know what Kind of coffee you like, know the places were you want to seat and prepare it in proper and friendly way.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Valued Guest, We very much appreciate your comments regarding your stay at the Swissôtel Kunshan. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Mark Shen Guest Experience Manager

AccorHotels certified review
James P. Business - 07/02/2018
« As expected. »

I used to stay at the Swiss Hotel years ago with another company. Since then my work took me to a different location in China but now I am back. The hotel is as I remember it, particularly the breakfast quality. The only possible request would be for more English TV, although its pretty good now.

Our hotel has responded to the review
Our hotel has responded to the review

Dear loyal guest, We very much appreciate your comments regarding your stay at the Swissôtel Kunshan. It is always a pleasure to receive positive feedback. I will share your comments with our team. Refer to more English TV channels, I will forward it to our management for further improvement. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Helen Lu Front Office Manager

AccorHotels certified review
Tony W. Business - 07/02/2018
« Great Atmosphere and Hospitality!! »

The staff was very courteous and friendly. The accommodations met and sometimes exceeded my expectations. My complements to the ladies at the bar and the chef that cooked one of the best steaks I've had in a long time.

Our hotel has responded to the review
Our hotel has responded to the review

Dear loyal guest, We very much appreciate your comments regarding your stay at the Swissôtel Kunshan. It is always a pleasure to receive positive feedback. I will share your comments with our team esepcially team in Crystal Bar and our excellent Chef Mahesh. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Helen Lu Front Office Manager

AccorHotels certified review
Fred Business - 06/02/2018
« Had dinner at Swissotel Kunshan many times - first time staying the evening. »

Amount of people smoking cigarettes in the common areas (even though it was posted - No Smoking), was overwhelming. If you have a No Smoking policy - then it should be enforced.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Guest, We very much appreciate your comments regarding your stay at the Swissôtel Kunshan. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Mark Shen Guest Experience Manager

AccorHotels certified review
Thorsten Business - 01/02/2018
« Basically nice. 1st floor breakfast slightly above average could be made nicer with few efforts. Spa offers special services that are not apreciated to get in touch with for everyone. »

Nice rooms nice internet (vpn)

Our hotel has responded to the review
Our hotel has responded to the review

Dear guest, Greetings from Swissôtel Kunshan and I trust this message finds you well. We recently had the pleasure to accommodate you at Swissôtel Kunshan – thank you very much for having given us the opportunity to be your host. We also appreciate the time you have taken to participate in our guest satisfaction survey. I am however extremely disappointed to hear that your stay was not all that it could have been. We deeply regret the inconvenience caused. Both issues have been brought to the attention of related department heads for further action and training-Breakfast and SPA. We are happy to learn that you were pleased with the room cleaning and WIFI. Thank you for your compliments which will go a long way in motivating our team members! Dear our loyal guest, once again thank you for bringing your experience to our attention as all guest feedback is taken very seriously. We are constantly striving to improve quality of product , service and guest experience and would be delighted if you were to witness the improvements during your next visit. I am looking forward to welcoming you back next time your travels take you to Kunshan. Sincerely, Front Office Manager Helen Lu

AccorHotels certified review
Rajesh A. N. Business - 30/01/2018
« Stay at Swissotel Kunshan »

Perfect in all means. Not even a single negative point. Special thanks to the Concierge Staff and Chef Mahesh. Memorable stay.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Guest, We very much appreciate your comments regarding your stay at the Swissôtel Kunshan. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Mark Shen Guest Experience Manager

AccorHotels certified review
Robert O. Business - 29/01/2018
« Satisfied - Could be better. »

Food - good, Bar - Very good, Remodeling of Dining Area - Very good, Customer Service - very good; Room appearance - good (thank God you updated the room look); Room cleaniless - good; Gym - Fantastic, Cost effectiveness - average. I can stay at other hotels with similar amenities for cheaper cost.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Guest, We very much appreciate your comments regarding your stay at the Swissôtel Kunshan. According to the cost you mentioned, it is the coop eration rate for your company. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Mark Shen Guest Experience Manager

AccorHotels certified review
Moshe A. Business - 27/01/2018
« Simply the greatest place to stay in Kunshan! »

Staying in Swissotel Kunshan is always very nice – when it comes to the service you receive from the staff - it simply turns into a great experience. The staff is always happy to help and support you with any kind of request you might have and it always comes with a pleasant smile. They always exceed my expectation and every time they give me a new reason to be happy and surprised from. Especially I'd like to mention the names of Mrs. Helen Lu who made my last staying simply amazing and Ms. Felicia – that is always willing to help. The new renovated dining room is very beautiful and the Cristal Bar is a great place to spend the after work and evening time. As a business man who travels a lot and stays in many different hotels - Swissotel Kunshan is one of the best places that I'm always happy to return back to. I always feel welcome and at home there. Summarizing my experience in one word? Well, the word is "YES!"

Our hotel has responded to the review
Our hotel has responded to the review

Dear Moshe, We very much appreciate your comments regarding your stay at the Swissôtel Kunshan. I love it. It is always a pleasure to receive positive feedback. I will share your comments with our team especially Felicia. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. I am accounting how many days I could see you. Sincerely, Best Regards Helen Lu

AccorHotels certified review
Wayne S. B. Business - 27/01/2018
« Wayne St B. »

The staff are very friendly, helpful and look to anticipate our needs, particularly Mary He in the Executive lounge.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Wayne St B., We very much appreciate your comments regarding your stay at the Swissôtel Kunshan. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Mark Shen

AccorHotels certified review
W., H. Business - 25/01/2018
« It always makes me feel like home to stay in Swissotel. »

The people in Swissotel Kunshan treat me like a old friend or family member. The warm greeting and smiling make me feel comfortable. The lady in the front desk, Felicia, give me a quick, friendly service while I was checking in.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mr.W. We very much appreciate your comments regarding your stay at the Swissôtel Kunshan. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Mark Shen

AccorHotels certified review
Anonymous Business - 23/01/2018
« Enjoyable stay with absolutely no complaints! »

Clean comfortable room with excellent service. Breakfast buffet suited to visitors from all countries.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mr. V., We very much appreciate your comments regarding your stay at the Swissôtel Kunshan. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Helen Lu Front Office Manager

AccorHotels certified review
Anonymous Business - 23/01/2018

The Staff makes you feel at home. Every trip

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mr. H., We very much appreciate your comments regarding your stay at the Swissôtel Kunshan. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Helen Lu Front Office Manager

AccorHotels certified review
Ricardo G. Business - 23/01/2018
« Great Service »

China is my preferred country due the kindness of everybody, and everybody in Swissotel Kunshan is no the exception, everybody friendly and helpful.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mr. G. Garcia, We very much appreciate your comments regarding your stay at the Swissôtel Kunshan. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Helen Lu Front Office Manager

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