Swissôtel Kunshan 5 stars

Customer review rating 4.5/5 1,699 reviews
Swissôtel Kunshan
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Room 1

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This hotel is Planet 21 Silver

This hotel participates to Planet 21 and is acting in favour of Positive Hospitality.

Services in the hotel and nearby

Check-in from 14h00

Check out up to 12h00

Paying

Services and practical information
  • WIFI/Internet Access
  • Parking
  • Accessibility for people with reduced mobility
  • 100% non-smoking hotel
  • Air conditioned
  • Languages spoken at the hotel
  • Dry cleaning / IroningPaying
  • Boutiques/shopping
  • Porter
  • Concierge
Leisure and activities
  • Indoor heated pool closed for renovation
  • Fitness centre
  • Well-being
  • Golf (Nearby)
  • Tennis (Nearby)
  • Bicycles rental (Nearby)
Catering
  • 3 restaurant(s)
  • 1 bar(s)
  • Room service
  • Snack & beverage machine
Business services
  • 9 meeting room(s)
  • Business center with support staff
Information message

The swimming pool has been closed for renovation. During the renovation period, in-house guests and health club members can enjoy swimming at Kunshan City Swimming Stadium, located 5 minutes from the hotel.

Hotel location

Swissôtel Kunshan

387 Qianjin Zhong Road
215300
kunshan
china

Tel: +8657885788

Fax: (+86)57885555

Contact email

Check-in from 14h00

Check out up to 12h00

  • By plane

    SHANGHAI HONGQIAO INTL APT At 50km / 31.07 miles

  • By plane

    SHANGHAI PUDONG INTL APT At 110km / 68.35 miles

GPS :31.382972, 120.966413

Our accommodations

The 387 hotel rooms and suites reflect a modern and sophisticated style with stunning panoramic views of the city and river. All rooms boast state-of-the-art features exclusive amenities and services that cater to the needs of the discerning business travellers and tourists alike.

Classic Room King

  • Max. number of persons: 3
  • Area: From 32
  • High speed internet
  • Bathrobe
  • Slippers
  • Pillow Menu

Classic Room Twin

  • Max. number of persons: 3
  • Area: From 32
  • High speed internet
  • Bathrobe
  • Slippers
  • Pillow Menu

Swiss Business Advantage Room King

  • Max. number of persons: 3
  • Area: From 43
  • High speed internet
  • Bathrobe
  • Slippers
  • Pillow Menu
  • Coffee/tea making facilities

Swiss Executive Room King

  • Max. number of persons: 3
  • Area: From 32
  • High speed internet
  • Bathrobe
  • Slippers
  • Pillow Menu
  • Coffee/tea making facilities

Swiss Executive Room Twin

  • Max. number of persons: 3
  • Area: From 32
  • High speed internet
  • Bathrobe
  • Slippers
  • Pillow Menu
  • Coffee/tea making facilities

Premier Suite

  • Max. number of persons: 3
  • Area: From 64
  • High speed internet
  • Bathrobe
  • Slippers
  • Pillow Menu
  • Coffee/tea making facilities

Swiss Executive Suite

  • Max. number of persons: 3
  • Area: From 64
  • High speed internet
  • Bathrobe
  • Slippers
  • Pillow Menu
  • Coffee/tea making facilities

Presidential Suite

  • Max. number of persons: 3
  • Area: From 192
  • High speed internet
  • Bathrobe
  • Slippers
  • Pillow Menu

Our restaurants and bars

CHINESE PARADISE

Type of cuisine: Regional

Chinese Paradise serves authentic Shanghai Ben Bang and Cantonese home style cooking using fresh local products and carefully sourced specialty ingredients from around China.

Lunch

11:00 - 14:00

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Dinner

17:30 - 21:00

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

CAFE SWISS

Type of cuisine: Dietary cuisine

Enjoy regional, Swiss and international cuisine at Café Swiss, Swissôtel Kunshan's all-day restaurant with both a la carte and buffet options, serving breakfast, lunch and dinner in a relaxed, informal setting.

Lunch

11:30 - 14:00

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Dinner

17:30 - 21:00

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

CRYSTAL BAR

Type of cuisine: International

Contemporary New York style bar serving craft beers, cocktails and wines along house dry-aged steaks, burgers and pizza.

Lunch

11:30 - 23:30

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Dinner

11:30 - 23:30

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

CRYSTAL BAR

Photo non contractuelle / Strictly non binding

Crystal Bar offers a full range of beverage including cocktails, wines and a light snack menu. It is the perfect retreat after work for a quiet drink with friends or colleagues.

Your meetings and events

Our meeting rooms

  • Number of meeting rooms: 9

  • Maximum size: 616

  • Maximum capacity: 500 people

  • Maximum banquet capacity: 350 people

Find out more

Our guest reviews for
Swissôtel Kunshan

100% genuine reviews from our guests

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AccorHotels Rating 4.5/5

1,699 reviews

Excellent, I stay here often

Customer review rating 4.5/5

Ron P. Business - 08/10/2019 AccorHotels review

A feeling of safety and security, Has a truly International feel and the standard is first class

Dear Ronald Malcolm, We very much appreciate your comments regarding your stay at the Swissôtel Kunshan. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Executive Lounge Manager Jerry Zhao

Fantastic.

Customer review rating 4.5/5

Gary Business - 04/10/2019 AccorHotels review

Fantastic service throughout my stay.

Dear Gary, We very much appreciate your comments regarding your stay at the Swissôtel Kunshan. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Executive Lounge Manager Jerry Zhao
Customer review rating 4.5/5

Anonymous Business - 03/10/2019 AccorHotels review

It was good

Dear Mr. M., Thank you for taking the time to tell us about your experience at the Swissôtel Kunshan. It is always a pleasure to receive positive feedback. However, I am sorry about the 'check out' and 'our staff' experience as you only give us 50 score. I have shared this comments to Front Office team, we will strengthen staff training to improve our skills. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Executive Lounge Manager Jerry Zhao

Overall quality is fine

Customer review rating 4.5/5

Edgar Business - 30/09/2019 AccorHotels review

Bed is comfortable :-)

Dear Hsuan Fu S., We very much appreciate your comments regarding your stay at the Swissôtel Kunshan. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Front Desk Manager Arren Tong

Disappointed

Customer review rating 4.5/5

Kenny W. Business - 30/09/2019 AccorHotels review

The hotel room is too rundown for a 5 star hotel. The executive lounge is so so.

Dear Kenny Liang Yong W., Thank you for taking the time to tell us about your experience at the Swissôtel Kunshan. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Swissôtel, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Front Desk Manager Arren Tong
Customer review rating 4.5/5

Fulai Business - 30/09/2019 AccorHotels review

Very nice hotel and service.

Dear Mr. R., We very much appreciate your comments regarding your stay at the Swissôtel Kunshan. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Helen Lu Front Office Manager

Good for business trip

Customer review rating 4.5/5

Anonymous Business - 27/09/2019 AccorHotels review

all together I was satisfied. Restaurant is good but a bit pricy.

Dear Mr. K., We very much appreciate your comments regarding your stay at the Swissôtel Kunshan. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Refer to price, I forwarded to our management immediately for further action. At Swissôtel, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Helen Lu Front Office Manager

Great hotel & staff with spotty wi-fi.

Customer review rating 4.5/5

Brian S. Business - 27/09/2019 AccorHotels review

The hotel and staff were great; I was disappointed with the weak Wi-Fi connection.

Dear Mr. S., We very much appreciate your comments regarding your stay at the Swissôtel Kunshan. It is always a pleasure to receive positive feedback generally. Refer to WIFI connection, deeply sorry for it, I will arrange our IT to check immediately, and would check your room ahead every next visit. At Swissôtel, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Helen Lu Front Office Manager

The room and restaurant were both very good.

Customer review rating 4.5/5

Brian G. B. Business - 25/09/2019 AccorHotels review

I ate two dinners at the hotel restaurant and both were quite good. Appreciated having English speaking stations on the TV.

Dear Mr. B., We very much appreciate your comments regarding your stay at the Swissôtel Kunshan. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Executive Lounge Manager Jerry Zhao

Great, everthing worked well

Customer review rating 4.5/5

Jose A. M. Business - 24/09/2019 AccorHotels review

Everything worked well as expected

Dear Jose Antonio M., We very much appreciate your comments regarding your stay at the Swissôtel Kunshan. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. About English communication, I have shared your comments with our T&C manager. We will do more training about hotel English to our staff. Thanks for your sugguestion. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Executive Lounge Manager Jerry Zhao

mr KM F.

Customer review rating 4.5/5

K F. Business - 20/09/2019 AccorHotels review

only warm water to shave in, TV kept breaking, old and noisy air conditioning and terrible service at breakfast.

Dear Kevin,, Thank you for taking the time to tell us about your experience at the Swissôtel Kunshan. I am however extremely disappointed that your stay was not all that it could have been. We deeply regret the inconvenience with all inconvenience what you mentioned. During your stay period, I know all details and I had up-dated your profile and for future visit we shall pay close attention to your room arrangement well in advance. At Swissôtel, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Helen is always at your service. Sincerely, Helen Lu Front Office Manager

Lower satisfaction than the last time I stayed in the hotel

Customer review rating 4.5/5

K. Business - 18/09/2019 AccorHotels review

1. No one helped to unload my luggage upon arrival. I had to push the luggage trolley myself to the car to load my luggage. The concierge only noticed when the loaded trolley approached the revolving door. 2. Food went cold and was not refilled even though the end time of breakfast was still more than half an hour away. 3. The Chefs who tended the noodle stall was uncourteous and unhelpful when I requested for a soup noodle. I would say both the man and women chefs were rather rude. 4. I asked for a higher floor room upon checking in, but was given lower floor although the higher floors were not filled. The counter girl knew that I am a member of your hotel chain.

Dear Mr. K., Thank you for taking the time to tell us about your experience at the Swissôtel Kunshan. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Swissôtel, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. About luggage service, we have taken action to train our staffs, I am really sorry for that. Also, we left a note in your profile to make sure arrange higher floor in your future stay. About food and chefs issue, I have already shared your comments to our Executive Chef, we will try our best to improve service and food quality. Sorry again for our mistakes. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Executive Lounge Manager Jerry Zhao
Customer review rating 4.5/5

Anonymous Business - 17/09/2019 AccorHotels review

Dinner menu in bar needs to have more chicken options

Dear Mr. S., greetings from Swissôtel Kunshan and I trust this message finds you well. We recently had the pleasure to accommodate you at Swissôtel Kunshan – thank you very much for having given us the opportunity to be your host. We also appreciate the time you have taken to participate in our guest satisfaction survey. I am however extremely disappointed to hear that your stay was not all that it could have been. We deeply regret the inconvenience caused as each section only 70 score. Even worse, only 60 for Check in experience. Dear Mr. S., I am in charge of quality , really appreciate and hope to get your details especially for Check In, this should not be our 5 start standard. Refer to the menu in bar, kindly be informed our Chef is focus on it currently, once again thank you for bringing your experience to our attention as all guest feedback is taken very seriously. We are constantly striving to improve quality of product , service and guest experience and would be delighted if you were to witness the improvements during your next visit. I am looking forward to welcoming you back next time your travels take you to Kunshan. Sincerely, Helen Lu Front Office Manager

Technical Manager

Customer review rating 4.5/5

Anonymous Business - 16/09/2019 AccorHotels review

Nice, good service

Dear Mr. A., We very much appreciate your comments regarding your stay at the Swissôtel Kunshan. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Helen Lu Front Office Manager

Very good business hotel

Customer review rating 4.5/5

Dr. R. P. Business - 14/09/2019 AccorHotels review

7 nights, very good attention from Jerry and the staff in Executive lounge. As someone traveling from North America I like my room temperature at 17-18 C. Was not able to attain that. This is the only reason it’s not a 10.

Dear Mr. P., We very much appreciate your comments regarding your stay at the Swissôtel Kunshan. It is always a pleasure to receive positive feedback. I will share your comments with our team especially Jerry and all his team. Deeply sorry to say room temperature, we will pay attention for it at your next every visit. I am sure that every your feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant than he previous one. GOOD day, Mr. P., Sincerely, Helen Lu Front Office Manager

Wayne St B.

Customer review rating 4.5/5

Wayne S. B. Business - 11/09/2019 AccorHotels review

My room was set up as I like it, with the room temperature set at 18c, a firm pillow provided, a fan in the room and a cotton sheet to use instead of the doona.

Dear Wayne, We very much appreciate your comments regarding your stay at the Swissôtel Kunshan. It is always a pleasure to receive positive feedback. I will share your comments with our team. For the preference you mentioned, all we have to do. Dear Wayne, I am happy to hear and I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Helen Lu Front Office Manager

I feel satisfied for staying in the hotel this time.

Customer review rating 4.5/5

Dr. L. J. Business - 09/09/2019 AccorHotels review

Appreciate Hellen, Eva, Kemy in the reception desk for their hospitality and efficient work. Andy Zhang always does a good job in managing the busy Swiss Cafe restaurant. My special thanks to the new GM Richard for his efforts in fixing my swimming issue caused by the pool renovation.

Dear Mr. L., We do appreciate for your comments and please accept my sincere apology for swimming renovation which made you inconvenience. Wow, It is always a pleasure to receive positive feedback. I will share your comments with our team, Eva, Kemy, Andy Definitely our GM and me ( big smile). I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. At Swissôtel, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Mr. L., Thank you again for sharing your experience, especially your great support and understanding. We hope your next visit will be more pleasant than the previous one. Sincerely, Helen Lu Front Office Manager

Great service at Swisstole

Customer review rating 4.5/5

Philip C. Business - 09/09/2019 AccorHotels review

Same as before, it's always a great experience at the Kunshan Swisstole. Good environment, good foods, more kinds of wines at the Executive Lounge. While the most attractive point is the kind service, which makes me feel it's not a hotel, but my home. Thanks very much for the nice service by: Jerry;Felicia;Tina;Daisy;Molly. I'm on my way back to the hotel now.

Dear Mr. C., We very much appreciate your comments regarding your stay at the Swissôtel Kunshan. It is always a pleasure to receive positive feedback. Mr. C.. I and all my team are all encouraged. I will share your comments with our team. At Swissôtel, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. We are waiting for you from morning now. Sincerely, Helen Lu Front Office Manager

world class

Customer review rating 4.5/5

Mike B. Business - 30/08/2019 AccorHotels review

Another wonderful experience. Especially the impromptu support to organize a surprise celebration for another guest's birthday by Felicia and the Executive Lounge staff was amazing. Cannot thank them enough.

Dear Michael, We very much appreciate your comments regarding your stay at the Swissôtel Kunshan. It is always a pleasure to receive positive feedback. I will share your comments with our team, especially Felicia and Executive Lounge whole team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Dear Michael, we like you so much and accounting how many days we can see you again. Sincerely, Helen Lu Front Office Manager

OK.

Customer review rating 4.5/5

Gary Business - 28/08/2019 AccorHotels review

I stayed five nights on the 14th floor in the room directly next to the lifts and the mechanical noises from the lifts made it difficult to sleep.

Dear Gary F., We very much appreciate your comments regarding your stay at the Swissôtel Kunshan. We do appreciate for your comments and please accept my sincere apology for noise. To be honest, we feel shocked and embarrassed by our this room with large square as this is we arranged for you especially, I made a personal notes for next visit arrangement. But may I know any case happened for gym? We would like to know exactly and do more training and actions to meet our guest's expectation and be equal to a 5 star hotel. At Swissôtel, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future Sincerely, Helen Lu Front Office Manager
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