Hotel - Swissôtel Kunshan
Swissôttel Hotel Swissôttel Hotel

Swissôtel Kunshan

4.5/5 1,125 reviews
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  • The hotel has wifi WIFI/Internet Access
  • The hotel serves breakfast Breakfast
  • The hotel has a bar Bar
  • The hotel has a parking Parking
  • The hotel has a restaurant Restaurant
  • The hotel has air conditioning in rooms Air Conditioning
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Services in the hotel and nearby

Check-in from 14h00
Check out up to 12h00

Services and practical information

Paying
  • WIFI/Internet Access
    • WIFI at the hotel
    • High-speed Internet
    • WIFI in the communal areas
    • WIFI in your room
    • WIFI access
    • Optic fiber technology provides the highest possible speed of Internet connection.
  • Parking
    • Private outdoor parking
    • Parking - Valet On Request
    • Well-lit parking
  • Accessibility for people with reduced mobility
    • Reduced mobility rooms
    • Wheelchair access
    • Reduced mobility facilities
    • Accessible bathroom
  • 100% non-smoking hotel
  • Air conditioned
    • Air conditioning
    • Automatic air control
    • Air Conditioning
  • Languages spoken at the hotel
    • English
  • Dry cleaning / Ironing
  • Boutiques/shopping
    • Cash machine
    • Currency exchange
  • Porter
  • Concierge

Leisure and activities

  • Indoor heated pool
  • Fitness centre
  • Well-being
    • Jacuzzi
    • Massage
    • Sauna
  • Golf  (Nearby)
  • Tennis  (Nearby)
  • Bicycles rental  (Nearby)

Catering

  • 3 restaurant(s)
  • 1 bar(s)
  • Room service
    • Hot meals
    • Cold snacks
  • Snack & beverage machine

Business services

  • 9 meeting room(s)
  • Business center with support staff
See all services

Hotel location

Our rooms

The 387 hotel rooms and suites reflect a modern and sophisticated style with stunning panoramic views of the city and river.All rooms boast state-of-the-art features exclusive amenities and services that cater to the needs of the discerning business travellers and tourists alike.

  • 387 rooms
  • 100% non-smoking hotel
  • 2 rooms for people with reduced mobility
  • Extra bed in room for adult
  • Baby bed
    • 220/240 V AC
    • Air conditioning
    • Emergency exit map
    • Automatic air control
    • Bathroom doors 32 inches wide
    • Opening windows
    • WIFI in your room
    • Baby bed
    • Satellite/cable colour TV
    • High speed transmission line
    • Make-up/magnifying mirror
    • Sprinkler in room
    • Keycard-operated door locks
    • Audible smoke alarms in rooms
    • Deadbolts and/or locks in rooms
    • Security peephole
    • Emergency info in rooms
    • Operator wake up call
Our rooms fittings

Our restaurants and bars

See all our restaurants
See all our restaurants and bars

Your meetings and events

4.5/5 AccorHotels Rating 1,125 reviews

Our guest reviews for Swissôtel Kunshan

100% genuine reviews from our guests

Find out more
Hugo T. Business - 09/11/2018 AccorHotels certified review
« Excellent »

Always nice staff, great food, superb hotel

Our hotel has responded to the review
Our hotel has responded to the review

Dear Hugo T., We very much appreciate your comments regarding your stay at the Swissôtel Kunshan. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Justin Chen Guest Experience Manager

Dr. L. J. Business - 08/11/2018 AccorHotels certified review
« It is the best hotel in Kunshan! »

Appreciate GM Jesper’s strong leadership. The housekeeping service in 15 floor and 12 floor (Molly WANG and her supervisor “Weiruan”? ) all doing good job.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Dr. L. J., We very much appreciate your comments regarding your stay at the Swissôtel Kunshan. It is always a pleasure to receive positive feedback. I will share your comments with our team. I will pass on your words of praise to our GM and our housekeeping colleagues. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Justin Chen Guest Experience Manager

Foo K. Y. Business - 08/11/2018 AccorHotels certified review
« Excellent room arrangement and housekeeping »

Your reservation team is very professional especially thanks to Ann and Christine.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Foo Kiong Y., We very much appreciate your comments regarding your stay at the Swissôtel Kunshan. It is always a pleasure to receive positive feedback. I will pass on your words pf praise to Ann and Christine. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Justin Chen Guest Experience Manager

Anonymous Business - 06/11/2018 AccorHotels certified review

it was ok. can hear walking noise on upper level (20 Story). A little different from previous stays.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Guest, Thank you for taking the time to tell us about your experience at the Swissôtel Kunshan. I am sorry that your experience about the room sound insulation did not meet your expectations; please allow me to express my sincerest apologies. At Swissôtel, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Justin Chen Guest Experience Manager

Jing L. Friends - 06/11/2018 AccorHotels certified review
« perfect location, inside is so quite. »

perfect location, inside is so quite and clean. The room is tiny but comfortable. I like the living room, but The fridge is too noisy. That is a good choice to stay in Toronto downtown.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Jing l., We very much appreciate your comments regarding your stay at the Swissôtel Kunshan. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Justin Chen Guest Experience Manager

Andreas H. Business - 05/11/2018 AccorHotels certified review
« Overall stay was very good »

I am visiting the Swiss Hotel in Kunshan since many years - the staff is always friendly. This time I got a free late check out which I appreciated a lot - thanks to the friendly receptionist.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mr. Andreas H., We very much appreciate your comments regarding your stay at the Swissôtel Kunshan. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Justin Chen Guest Experience Manager

Kelvin Y. Business - 05/11/2018 AccorHotels certified review

I'm impressed that Gym front desk Rebecca respond me that Swissotel Kunshan is in processing to improve Gym facility that I recommended on previous stay in Swissotel Kunshan month ago. I'm satisfied that hotel treat my recommendation sincerely, meaning that hotel is really hearing customer voice. Great hotel and I will choose Swissotel Kunshan next trip definitely.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Kelvin Y., Thank you for this lovely review. It is a real pleasure to know that you spend a good time! We treat that guest feedback is the everything as our service tenet, happy to read your good experience about the hotel fitness center, your trust which keep our passion for perfection goes on. I will pass on your words of praise to our colleague Rebecca. This will serve as an encouragement as we continue to improve our standards of service. We look forward to welcome you back again. Warm Regards, Justin Chen Guest Experience Manager

Vince K. Business - 01/11/2018 AccorHotels certified review
« very nice »

like my second home

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mr. Vincent K., We very much appreciate your comments regarding your stay at the Swissôtel Kunshan. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Justin Chen Guest Experience Manager

Philip C. Business - 24/10/2018 AccorHotels certified review
« Excellent as before. »

Good experience at Swisstole, especially the nice service by Felicia and Jerry at the executive lounge.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mr. Jing C., We very much appreciate your comments regarding your stay at the Swissôtel Kunshan. It is always a pleasure to receive positive feedback. Especially happy to see you mentioned our colleague Jerry and Felicia. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Justin C. Guest Experience Manager

Robert C. Business - 18/10/2018 AccorHotels certified review
« Always good to stay at this hotel »

Friendly staff and service is good

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mr. Robert C., We very much appreciate your comments regarding your stay at the Swissôtel Kunshan. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Besides, deeply sorry for your experience about hotel WiFi did not meet your expectations, we will take action and make sure this issue will not happen again. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Justin Chen Guest Experience Manager

Ec Business - 17/10/2018 AccorHotels certified review
« satisfactory »

there is a requirement to improve the shower room .. water is dripping out of the shower room irregardless u shower at the bath tub or shower room. this is very dangerous as guest may slip and fall. and especially the old folk.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Guest, We very much appreciate your comments regarding your stay at the Swissôtel Kunshan. Thank you for your advice on the bathroom also for your safety considerations, please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. Besides, we are deeply sorry about the breakfast experience did not meet your expectations, please accept our apologies. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Justin Chen Guest Experience Manager

Tony S. Business - 17/10/2018 AccorHotels certified review
« Well maintain and good variety of choices of food for breakfast... »

Although short stay, it is impressive. Keep it up

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mr. Tiang Sae S., We very much appreciate your comments regarding your stay at the Swissôtel Kunshan. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Justin Chen Guest Experience Manager

Michael T. Couples - 16/10/2018 AccorHotels certified review
« We had a fantastic time »

I normally stay for business, this time it was for pleasure and we enjoyed the hotel and staff very much.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mr. Michael Ronald T., We very much appreciate your comments regarding your stay at the Swissôtel Kunshan. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Justin Chen Guest Experience Manager

Sofie Families - 10/10/2018 AccorHotels certified review

Room is clean. however, the service and facilities standards are not in line with Room price. I booked the room via third party agency and I was told to pay additional service fee when arriving, which wasn't detailed mentioned

Our hotel has responded to the review
Our hotel has responded to the review

Dear Ms. Shuo Qi Z., Thank you for taking the time to tell us about your experience at the Swissôtel Kunshan. I am sorry that your experience about the room room facilities did not meet your expectations; please allow me to express my sincerest apologies. Please allow me to explain that hotel will normally charge a service charge even the room is booked through the third party agency, thank you for your understanding and please feel free to contact with booking.com hotline for any further questions. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Justin Chen Guest Experience Manager

Aaron L. Business - 10/10/2018 AccorHotels certified review
« good »

good

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mr. Cheng Yang L., We very much appreciate your comments regarding your stay at the Swissôtel Kunshan. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Justin Chen Guest Experience Manager

Douglas L. Business - 01/10/2018 AccorHotels certified review
« Excellent »

Excellent services, I appreciate all attention from Bennett.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mr. Douglas De Oliveira L., We very much appreciate your comments especially to mentioned our Concierge Bennett regarding your stay at the Swissôtel Kunshan. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Justin Chen Guest Experience Manager

Darrell C. Business - 30/09/2018 AccorHotels certified review
« owner »

I had a good experience. Alice was very helpful.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mr. Darrell Lee C., We very much appreciate your comments especially to mentioned our receptionist Alice regarding your stay at the Swissôtel Kunshan. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Justin Chen Guest Experience Manager

Francesco T. Business - 29/09/2018 AccorHotels certified review
« GOOD HOTEL WITH WERSTERN STANDARDS »

The experience was positive. I appreciated the room upgrade. Small detail to be improved is your bacon at breakfast, which was never properly done nor presented

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mr. Francesco T., Thank you for taking the time to tell us about your experience at the Swissôtel Kunshan. I am sorry that your experience about the bacon did not meet your expectations; please allow me to express my sincerest apologies. At Swissôtel, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Justin Chen Guest Experience Manager

Peilung L. Business - 28/09/2018 AccorHotels certified review
« Good hospitality, crowded breakfast buffet. »

Reception got my name wrong, should be PEILUNG L., not PEILING L., Accorhotels member account 30…4512. No points credited so far. Bathroom door nob fell off when I tried to closed the door.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Pei Ling L., Thank you for taking the time to tell us about your experience at the Swissôtel Kunshan. I am sorry about the mistake by the hotel Receptionist, please allow me to express my sincerest apologies. At Swissôtel, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please allow us to explain that the problem of account is caused by system maintenance, this issue has been solved already by our related colleague. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Justin Chen Guest Experience Manager

Anonymous Business - 27/09/2018 AccorHotels certified review
« not good management around public area, such as elevator and dining hall. »

The smell of smoking in elevator is too heavy. No crew arrange dinner seat for guest. I need to prepare napkin myself.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Wen Tao L., Thank you for taking the time to tell us about your experience at the Swissôtel Kunshan. I am sorry that your experience about the public area and restaurant service did not meet your expectations; please allow me to express my sincerest apologies. At Swissôtel, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Justin Chen Guest Experience Manager

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