Hotel - Swissôtel Kunshan
Swissôttel Hotel Swissôttel Hotel

Swissôtel Kunshan

4.5/5 882 reviews
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  • The hotel has wifi WIFI/Internet Access
  • The hotel serves breakfast Breakfast
  • The hotel has a bar Bar
  • The hotel has a parking Parking
  • The hotel has a restaurant Restaurant
  • The hotel has air conditioning in rooms Air Conditioning
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Services in the hotel and nearby

Check-in from 14h00
Check out up to 12h00

Services and practical information

Paying
  • WIFI/Internet Access
    • WiFi at the hotel
    • High-speed Internet
    • WIFI in the communal areas
    • WiFi in your room
    • WiFi access
  • Parking
    • Private outdoor parking
    • Parking - Valet On Request
    • Well-lit parking
  • Accessible bathroom
  • Outdoor playground for children
  • 100% non-smoking hotel
  • Air conditioned
    • Air conditioning
    • Automatic air control
    • Air Conditioning
  • Dry cleaning / Ironing

Leisure and activities

  • Indoor heated pool
  • Fitness centre
  • Well-being
    • Jacuzzi
    • Massage (Paying)
    • Sauna (Paying)
  • Outdoor playground for children
  • Golf  (Nearby)
  • Tennis  (Nearby)
  • Bicycles rental  (Nearby)

Catering

  • 3 restaurant(s)
  • 1 bar(s)

Business services

  • 9 meeting room(s)
  • Conventions hotel
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Hotel location

Our rooms

The 387 hotel rooms and suites reflect a modern and sophisticated style with stunning panoramic views of the city and river.All rooms boast state-of-the-art features exclusive amenities and services that cater to the needs of the discerning business travellers and tourists alike.

  • 387 rooms
  • 100% non-smoking hotel
  • Extra bed in room for adult
  • Baby bed
    • Air conditioning
    • Emergency exit map
    • Automatic air control
    • Bathroom doors 32 inches wide
    • Opening windows
    • WiFi in your room
    • Baby bed
    • High speed transmission line
    • Sprinkler in room
    • Keycard-operated door locks
    • Audible smoke alarms in rooms
    • Deadbolts and/or locks in rooms
    • Security peephole
    • Emergency info in rooms
Our rooms fittings

Our restaurants and bars

See all our restaurants
See all our restaurants and bars

Your meetings and events

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4.5/5 AccorHotels Rating 882 reviews

Our guest reviews for Swissôtel Kunshan

100% genuine reviews from our guests

Find out more
Jason Business - 17/07/2018 AccorHotels certified review
« good »

generally good, except the WIFI is a bit slow

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mr. Xiang L., Thank you for taking the time to tell us about your experience at the Swissôtel Kunshan. I am sorry the WIFI experience did not meet your expectations; please allow me to express my sincerest apologies. At Swissôtel, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Justin Chen Guest Experience Manager

Chetan V. K. Business - 16/07/2018 AccorHotels certified review
« It was a pleasent seamless stay »

Experience was very good

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mr. Chetan Vasudev K., We very much appreciate your comments regarding your stay at the Swissôtel Kunshan. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Justin Chen Guest Experience Manager

Mark G. Business - 14/07/2018 AccorHotels certified review
« Pleasant stay »

Nice & well-maintained hotel. Comfortable room & friendly staff.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mr. Mark G. Jr, We very much appreciate your comments regarding your stay at the Swissôtel Kunshan. Thank you so much for your positive comments about the hotel room and our staff. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Also we appreciate your suggestion regarding the bathroom shower door, please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Justin Chen Guest Experience Manager

Yeoyeo Business - 11/07/2018 AccorHotels certified review
« poor food quality »

Generally ok.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Guest, Thank you for taking the time to tell us about your experience at the Swissôtel Kunshan. I am sorry that the breakfast experience did not meet your expectations; please allow me to express my sincerest apologies. At Swissôtel, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Justin Chen Guest Experience Manager

Ioannis N. Business - 11/07/2018 AccorHotels certified review
« Consistent quality »

As always everything is done properly and in time, cleaning, room service, information at the reception etc and with good attitude and kindness at all levels.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mr. Ioannis N., We very much appreciate your comments regarding your stay at the Swissôtel Kunshan. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Please allow me to explain that we have received the notice from the Accor hotel headquarters for the drink voucher will be effective after July. We have updated the notes in the system for the guests who need to issue the drink voucher, thank you for your understanding. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Justin Chen Guest Experience Manager

Anonymous Business - 10/07/2018 AccorHotels certified review
« Soso »

Too many noises

Our hotel has responded to the review
Our hotel has responded to the review

Dear Ms. Hsien Shu P., Thank you for taking the time to tell us about your experience at the Swissôtel Kunshan. I am sorry for your experience about the room noise, please allow me to express my sincerest apologies. At Swissôtel, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Justin Chen Guest Experience Manager

Marios Business - 09/07/2018 AccorHotels certified review
« Always good, but the rooms are a little dated »

Everything was fine as always, but your rooms could do with a little renovation. Especially the mattresses are a little flat.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mr. M., We very much appreciate your comments regarding your stay at the Swissôtel Kunshan. It is always a pleasure to receive positive feedback. I will share your comments with our team. Refer to the bed matters, I made the notes in your profile and we will arrange according to your request next every visit. Thank you for your kind understanding. Mr. M., once again thank you for bringing your experience to my attention. It is through feed-back from loyal guests such as yourself that we are continuously able to improve our products and services. Sincerely, Helen Lu Front Office Manager

Anil A. Business - 07/07/2018 AccorHotels certified review
« Fantastic »

Enjoyed staying. Team at reception was extremely caring and courteous. They we're not able to locate my membership number for Accorr. It is still pending. This stay award points should be included.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mr. A., We very much appreciate your comments regarding your stay at the Swissôtel Kunshan. It is always a pleasure to receive positive feedback. I will share with my reception team. Refer to your points, sorry to say as you booked from Gullivers Travel Associates while it is not qualified sources to get points. Swissotel Or Accor hotel's website are both available to book directly if you need. Nevertheless, we always strive towards providing our guests the ultimate experience in genuine hospitality. Nothing is more important than gaining your trust and look forward to the pleasure of welcoming you back again to experience our genuine heartfelt service. Mr. A., once again thank you for bringing your experience to my attention. It is through feed-back from loyal guests such as yourself that we are continuously able to improve our products and services. Sincerely, Helen Lu Front Office Manager

Y. C. W. Business - 06/07/2018 AccorHotels certified review
« Good as usual but with a little bit of change from the norm »

The stay is pleasant as usual except that the room arrangement was a bit off this round, but it got sorted out the next day.. Some new policy change when Accor took over could have been handle a bit better with advance notice. The transition from Swissotel Circle to Accor was done badly in terms of room nights system of Swissotel to Accor point systems. I felt short change. Special thanks to staff on the Exec Floor Felicia for helping me sort out my room arrangement quickly and efficiently.. Concierge staffs was helpful with helping me collect parcel sent to me in advance. All other exec floor staff as usual very friendly during my stays.. Keep it up!

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mr. Chee W. Y., We very much appreciate your comments regarding your stay at the Swissôtel Kunshan. It is fantastic and comforting to see that you enjoyed your overall experience with us especially mentioned Felicia and Concierge team. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Justin Chen Guest Experience Manager

Anonymous Business - 06/07/2018 AccorHotels certified review
« very good in service, room are clean. »

very good

Our hotel has responded to the review
Our hotel has responded to the review

Dear Guest, We very much appreciate your comments regarding your stay at the Swissôtel Kunshan. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Justin Chen Guest Experience Manager

Theodor K. Business - 04/07/2018 AccorHotels certified review
« Good services »

Warm welcome and very good service during breakfast time in 20th floor. Especially Jerry and his team

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mr. K., We very much appreciate your comments regarding your stay at the Swissôtel Kunshan. It is always a pleasure to receive positive feedback. I will share your comments with Jerry and his team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Helen Lu Front Office Manager

Nick O. Business - 03/07/2018 AccorHotels certified review

Very nice place I always stay at this hotel

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mr. o., We very much appreciate your comments regarding your stay at the Swissôtel Kunshan. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Helen Lu Front Office Manager

Rob K. Business - 03/07/2018 AccorHotels certified review
« Great hotel and service. »

I have a great experience every stay and will continue staying when in Kunshan.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mr. K., We very much appreciate your comments regarding your stay at the Swissôtel Kunshan. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Helen Lu Front Office Manager

Vv Business - 02/07/2018 AccorHotels certified review
« It's OK. »

Furnishing is old

Our hotel has responded to the review
Our hotel has responded to the review

Dear Ms. P., Thank you for taking the time to tell us about your experience at the Swissôtel Kunshan. I am sorry that your breakfast experience did not meet your expectations; please allow me to express my sincerest apologies. At Swissôtel, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Justin Chen Guest Experience Manager

Anonymous Business - 29/06/2018 AccorHotels certified review
« clean, comfort but not private »

the hardware and service is above similar rated hotel in china. a good choice of staying. however too much goup tourtists that rush hours espeacially breakfast time is too crowdy and noisy. it's not fit for business trip.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Juo Ching L., Thank you for taking the time to tell us about your experience at the Swissôtel Kunshan. I am sorry that your experience did not fully meet your expectations, especially when it comes to volume of guests during breakfast; please allow me to express my sincerest apologies. At Swissôtel, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence, including considering opening up additional venues for breakfast as and when required. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Jesper Vilsoe General Manager

Max W. Business - 23/06/2018 AccorHotels certified review
« Time to refurbishment »

Nice staff & services, but the conditions for the facilities inside the room became old....

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mr. W., We very much appreciate your comments regarding your stay at the Swissôtel Kunshan. It is fantastic and comforting to see that you are happy with our team and service but deeply sorry for the facilities. With no doubt, we will do the action plan step by step. Mr. W., once again thank you for bringing your good experience to my attention. It is through feed-back from loyal guests such as yourself that we are continuously able to improve our products and services. We are looking forward to seeing your visit. Sincerely, Helen Lu Front Office Manager

Bosco L. Business - 23/06/2018 AccorHotels certified review
« Feel relax and comfortable. »

I have been staying in Swisshotel since 2012. Get use to the room settings and breakfast style. Although there are some inconvenient like bathroom shower cubical, overall Swisshotel is still one of my favourite hotel in Kunshan downtown. Years ago, my room charge was reasonable via local Gov’t. rate, ard. RMB500, later on, l loss the discount rate with unknown reason. I have to book rooms via my friend at room charge RMB550 w/ breakfast. From now on, I need to come to Kunshan for work every month, I want to know if I can book hotel room by myself at the same room charge I.e. RMB550 with breakfast. Thank you!

Our hotel has responded to the review
Our hotel has responded to the review

Dear L., We very much appreciate your comments regarding your stay at the Swissôtel Kunshan. It is always a pleasure to receive positive feedback. At Swissotel Kunshan, we always strive to provide a superior service experience for every customer. Refer to the room rate, definitely you can get the room rate as you are our loyal member also, or could feel free to contact me Helen Lu at any time. (In Chinese, we are same surname), I expect to have a drink with you in our crystal bar next time. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Helen Lu Front Office Manager

Youngjun Business - 22/06/2018 AccorHotels certified review
« One of best expriences in fantastic room »

Room has enough space and and clean, from air conditioning to floor is also okay. especially bed including pillow is very satified. And staffs who help check-in & check-out are very kindly and supportive.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mr. Young Jun S., We very much appreciate your comments regarding your stay at the Swissôtel Kunshan. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Justin Chen Guest Experience Manager

Kalle P. Business - 19/06/2018 AccorHotels certified review
« Relaxing time in hotel between hard working days »

I liked especially the lounge at 20:th floor. It was a quiet place to eat breakfast and relax after work. Sometimes I was looking for more clear instructions about some services, like where to find gym, what are the opening hours for different things... After staying for longer, those things are not problem, but at first i could't find information without asking it. One very small thing to improve is the cheese knife at lounge area. The handle had water inside, and dropped some water on cheese.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mr. Kalle Oskari P., We very much appreciate your comments regarding your stay at the Swissôtel Kunshan. It is always a pleasure to receive positive feedback. I will share your comments with our management. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Justin Chen Guest Experience Manager

B. F. Business - 16/06/2018 AccorHotels certified review
« I feel like home! »

I always love to come back to your hotel. I feel so much at home when I stay with you. You staff took such good care of me, especially Jerry and Felicia at Executive Lounge. I can't wait to go back!

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mr. Chin Chun F., We very much appreciate your comments regarding your stay at the Swissôtel Kunshan. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Justin Chen Guest Experience Manager

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