Hotel - Swissôtel Kunshan
Swissôttel Hotel Swissôttel Hotel

Swissôtel Kunshan

4.5/5 1,005 reviews
See on a map
  • The hotel has wifi WIFI/Internet Access
  • The hotel serves breakfast Breakfast
  • The hotel has a bar Bar
  • The hotel has a parking Parking
  • The hotel has a restaurant Restaurant
  • The hotel has air conditioning in rooms Air Conditioning
See rates
Best price guarantee How it works?
From
From 486.00 CNY Non member rate
From 486.00 CNY Member's rate Members’ Rate, join while you book
0.00P
Up to {{amount}}% extra off
Members’ Rate, join while you book
See rates

Services in the hotel and nearby

Check-in from 14h00
Check out up to 12h00

Services and practical information

Paying
  • WIFI/Internet Access
    • WIFI at the hotel
    • High-speed Internet
    • WIFI in the communal areas
    • WIFI in your room
    • WIFI access
    • Optic fiber technology provides the highest possible speed of Internet connection.
  • Parking
    • Private outdoor parking
    • Parking - Valet On Request
    • Well-lit parking
  • Accessibility for people with reduced mobility
    • Reduced mobility rooms
    • Wheelchair access
    • Reduced mobility facilities
    • Accessible bathroom
  • 100% non-smoking hotel
  • Air conditioned
    • Air conditioning
    • Automatic air control
    • Air Conditioning
  • Languages spoken at the hotel
    • English
  • Dry cleaning / Ironing
  • Boutiques/shopping
    • Cash machine
    • Currency exchange
  • Porter
  • Concierge

Leisure and activities

  • Indoor heated pool
  • Fitness centre
  • Well-being
    • Jacuzzi
    • Massage (Paying)
    • Sauna (Paying)
  • Golf  (Nearby)
  • Tennis  (Nearby)
  • Bicycles rental  (Nearby)

Catering

  • 3 restaurant(s)
  • 1 bar(s)
  • Room service
    • Hot meals
    • Cold snacks
  • Snack & beverage machine

Business services

  • 9 meeting room(s)
  • Business center with support staff
See all services

Hotel location

Our rooms

The 387 hotel rooms and suites reflect a modern and sophisticated style with stunning panoramic views of the city and river.All rooms boast state-of-the-art features exclusive amenities and services that cater to the needs of the discerning business travellers and tourists alike.

  • 387 rooms
  • 100% non-smoking hotel
  • 2 rooms for people with reduced mobility
  • Extra bed in room for adult
  • Baby bed
    • 220/240 V AC
    • Air conditioning
    • Emergency exit map
    • Automatic air control
    • Bathroom doors 32 inches wide
    • Opening windows
    • WIFI in your room
    • Baby bed
    • Satellite/cable colour TV
    • High speed transmission line
    • Make-up/magnifying mirror
    • Sprinkler in room
    • Keycard-operated door locks
    • Audible smoke alarms in rooms
    • Deadbolts and/or locks in rooms
    • Security peephole
    • Emergency info in rooms
    • Operator wake up call
Our rooms fittings

Our restaurants and bars

See all our restaurants
See all our restaurants and bars

Your meetings and events

4.5/5 AccorHotels Rating 1,005 reviews

Our guest reviews for Swissôtel Kunshan

100% genuine reviews from our guests

Find out more
Jimmy G. Business - 13/09/2018 AccorHotels certified review
« Comfortable, clean and a little bit home likewise »

Rooms are clean and comfortable, while bath space has got no curtains so that water splashes in bath room. Hope to see improvement next time. And bar food need improving also.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mr. G., Thank you for taking the time to tell us about your experience at the Swissôtel Kunshan. I am sorry that your experience about the bathroom and breakfast did not meet your expectations; please allow me to express my sincerest apologies. At Swissôtel, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Justin Chen Guest Experience Manager

C. J. H. Business - 12/09/2018 AccorHotels certified review
« Confortable experience. »

good

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mr. Jen H. C., Thank you for taking the time to tell us about your experience at the Swissôtel Kunshan. I am sorry that your experience about breakfast and WIFI did not meet your expectations; please allow me to express my sincerest apologies. At Swissôtel, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Justin Chen Guest Experience Manager

Hanskumar S. Business - 09/09/2018 AccorHotels certified review
« good »

Dear every thing was good except lift services were horrible no indicator which lift is going up or down and took very long time to get lift

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mr. S., Thank you for taking the time to share your experience at the Swissôtel Kunshan. Please allow me to express my sincerest apologies for your unpleasant lift experience. At Swissôtel, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Daisy Cheng Assistant Front Office Manager

Xiaodong Z. Business - 04/09/2018 AccorHotels certified review
« very good »

nice place, good breakfast

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mr. Xiao Dong Z., We very much appreciate your comments regarding your stay at the Swissôtel Kunshan. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Justin Chen Guest Experience Manager

Rado F. S. Business - 31/08/2018 AccorHotels certified review
« great stay in Kunshan with Swissotel »

Nice hotel with very friendly people and working internet.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Radoslav H., We very much appreciate your comments regarding your stay at the Swissôtel Kunshan. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Daisy Cheng Assistant Frong Office Manager

David Y. Business - 30/08/2018 AccorHotels certified review

Not satisfied at all. Air conditioning is noisy, asked for a clean fruit knife but did not get one, wardrobe need some sprucing up and the shower room design is kind of odd.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mr. Y., Thank you for taking the time to tell us about your experience at the Swissôtel Kunshan. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. Related to the AC and Wardrobe, we put in the system and would check before your arrival for the next every visit. For the fruit knife, sorry for it or we can help for the fruit cutting if you need. But anyway, we still need to improve the communication skills. For the bathroom design, I will forward to our management for further action. At Swissôtel, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Helen Lu Front Office Manager

Karthik Business - 27/08/2018 AccorHotels certified review
« Classic experience, i will visit soon! »

Positives: Room was neat and clean City view Indian menu - tastes like home (my regards to the Chef) Wifi service amazing - can acess youtube, netflix Very international Good breakfast Cons: Breakfast hall was very big but very limited staff Advice to management: please increase your staff at the breakfast area to assit the clients with basic stuff. I had a good time spent and will visit again. Cheers Karthik

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mr. Karthik Sidhartha C., We very much appreciate your comments regarding your stay at the Swissôtel Kunshan. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Justin Chen Guest Experience Manager

Anonymous Business - 26/08/2018 AccorHotels certified review
« Great hotel »

The hotel is well located in Kunshan area and it has good services included and all you need for the business

Our hotel has responded to the review
Our hotel has responded to the review

Dear Guest, We very much appreciate your comments regarding your stay at the Swissôtel Kunshan. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Justin Chen Guest Experience Manager

S. W. Y. S. Business - 24/08/2018 AccorHotels certified review
« The attentiveness and service provided is Excellent! »

Special mention of Front desk staff, Elena. Her pleasant and welcoming smile and greeting made my arrival at the hotel memorable. Her assistance to place my colleague and i on the same floor did not go unnoticed. Even though there were no two rooms on the same floor, she helped to provide an upgraded room at a floor lower. These kind gestures and help always make guest remmeber and returning to the hotel is always high. Thank you

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mr. Wen Yao S., Great to have you back and thank you for taking the time to sharing your experience in such detail. Great to see that the efforts of the team is not going un-noticed, especially from our service star Elena with whom I have proudly shared your feed-back. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Justin Chen Guest Experience Manager

Anonymous Business - 23/08/2018 AccorHotels certified review
« you will love this hotel »

It is a home away from home, great experience as always.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mr. L., We very much appreciate your comments regarding your stay at the Swissôtel Kunshan. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Helen Lu Front Office Manager

Anonymous Business - 22/08/2018 AccorHotels certified review
« Did meet my expectations »

Good experience, as a international hotel I would have hoped that more employees could talk english.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mr. Quirin Maximilian W., Thank you for taking the time to tell us about your experience at the Swissôtel Kunshan. I am sorry that your experience about the breakfast and employees' English communication did not meet your expectations; please allow me to express my sincerest apologies. At Swissôtel, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Justin Chen Guest Experience Manager

John T. Business - 21/08/2018 AccorHotels certified review
« it was ok nothing great »

it was not what I was use to stayed at better places in the area. it was not as clean air conditioning was barley working overall overpriced for what they offered.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mr. John Steve t., Thank you for taking the time to tell us about your experience at the Swissôtel Kunshan. I am sorry that your experience about the air conditioning and the service of the receptionist did not meet your expectations; please allow me to express my sincerest apologies. At Swissôtel, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Justin Chen Guest Experience Manager

David Business - 20/08/2018 AccorHotels certified review
« was a great stay »

very nice accomodations and good service.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mr. David Duane M., We very much appreciate your comments regarding your stay at the Swissôtel Kunshan. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Justin Chen Guest Experience Manager

Daniel R. Business - 19/08/2018 AccorHotels certified review
« Excellent »

Great staff, clean rooms. Very quiet.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mr. Daniel R., We very much appreciate your comments regarding your stay at the Swissôtel Kunshan. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Justin Chen Guest Experience Manager

Uwe S. Business - 19/08/2018 AccorHotels certified review
« Perfect stay »

I had a perfect stay at SWISSOTEL Kunshan again. The hospitality of all the staff there is amazing. When I'm in KUNSHAN, SWISSOTEL is my first choice of course.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mr. Uwe S., We very much appreciate your comments regarding your stay at the Swissôtel Kunshan. It is always a pleasure to receive positive feedback. I will share your comments with our team, I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Besides, I can read from your completed survey that you are not satisfied with hotel membership progam. Feel free to elaborate on this since it is through valuable feed-back from guests such as yourself that we are able to continuously improve our products and services, looking forward to see your reply. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Justin Chen Guest Experience Manager

Sam Business - 19/08/2018 AccorHotels certified review
« Great stay »

Clean, great customer service, nice and quiet

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mr. Bassam Issam B., We very much appreciate your comments regarding your stay at the Swissôtel Kunshan. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Justin Chen Guest Experience Manager

Anonymous Business - 17/08/2018 AccorHotels certified review
« Great hotel, staff and hospitality. »

I spend 1 -2 weeks each year in the Kunshan Swissotel for business. The staff there make me very welcome. The accommodation, food and IPA are excellent. The location, next to two parks is a perfect retreat from the factory I work in. Well done Jesper, Mahesh and your team. You do a great job. See you again soon. Thank you.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mr. Peter Robert A., We very much appreciate your comments regarding your stay at the Swissôtel Kunshan. It is always a pleasure to receive positive feedback. I will share your comments with our team, especially to our general manager Jesper and chef Mahesh, I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Besides, I can read from your completed survey that you are not satisfied with hotel menbership progam. Feel free to elaborate on this since it is through valuable feed-back from guests such as yourself that we are able to continuously improve our products and services, looking forward to see your reply. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Justin Chen Guest Experience Manager

Anonymous Business - 17/08/2018 AccorHotels certified review
« Another Pleasant Stay At Swissotel Kunshan »

Very pleasant!

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mr. Fred B Jr K., We recently had the pleasure to accommodate you at Swissôtel Kunshan – thank you very much for having given us the opportunity to be your host. We also appreciate the time you have taken to participate in our guest satisfaction survey. I can read from your completed survey that you are not satisfied with hotel menbership progam. Feel free to elaborate on this since it is through valuable feed-back from guests such as yourself that we are able to continuously improve our products and services. Looking forward to see your reply. Sincerely, Justin Chen Guest Experience Manager

Luis G. Business - 16/08/2018 AccorHotels certified review
« Comoda »

I have stayed at the hotel for several times , the staff very friendly especially Justin the concierge who helped us a lot, I hope have a pizza at the bar on the next visit

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mr. Luis Alberrto G. Fuentes, We very much appreciate your comments regarding your stay at the Swissôtel Kunshan. It is always a pleasure to receive positive feedback especially to our Chief Concierge Justin. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Guest Experience Manager

Chris W. Business - 15/08/2018 AccorHotels certified review
« Spa needs attention »

Overall good but spa area needs attention

Our hotel has responded to the review
Our hotel has responded to the review

Dear Chris, We very much appreciate your comments regarding your stay at the Swissôtel Kunshan. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. For SPA, I will forward to their manager to take action immediately Chris, thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Helen Lu Front Office Manager

Our most recent 20 reviews
See more reviews

Web-users rating

Other web-users rate our hotel

Book this hotel
From
From 486.00 CNY Non member rate
From 486.00 CNY Member's rate Members’ Rate, join while you book
0.00P
Up to {{amount}}% extra off
Members’ Rate, join while you book
Best price guarantee How it works?
Not participating hotel As a {{fidelityCard}} member Free: become a member Le Club AccorHotels

When making a booking at this hotel:

  • I earn Status & Rewards points
  • I do not earn points
  • I can easily convert my HuaZhu Rewards points into Le Club AccorHotels points (and vice versa)
  • I can use my Rewards points
  • I cannot use my points
  • I benefit from {{fidelityCard}} advantages
  • I benefit from advantages
  • I do not benefit from advantages
  • I can take advantage of the Members' rate
  • I cannot take advantage of the Members' rate

Our other hotels nearby

See rates