Swissôtel Kunshan 5 stars

Customer review rating 4.5/5 1,338 reviews
Swissôtel Kunshan
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This hotel is Planet 21 Silver

This hotel participates to Planet 21 and is acting in favour of Positive Hospitality.

Services in the hotel and nearby

Check-in from 14h00

Check out up to 12h00

Paying

Services and practical information
  • WIFI/Internet Access
  • Parking
  • Accessibility for people with reduced mobility
  • 100% non-smoking hotel
  • Air conditioned
  • Languages spoken at the hotel
  • Dry cleaning / Ironing
  • Boutiques/shopping
  • Porter
  • Concierge
Leisure and activities
  • Indoor heated pool
  • Fitness centre
  • Well-being
  • Golf Nearby
  • Tennis Nearby
  • Bicycles rental Nearby
Catering
  • 3 restaurant(s)
  • 1 bar(s)
  • Room service
  • Snack & beverage machine
Business services
  • 9 meeting room(s)
  • Business center with support staff

Hotel location

Swissôtel Kunshan

387 Qianjin Zhong Road
215300
kunshan
china

Tel: +8657885788

Fax: (+86)57885555

Contact email

Check-in from 14h00

Check out up to 12h00

  • By plane

    SHANGHAI HONGQIAO INTL APT At 50km / 31.07 miles

  • By plane

    SHANGHAI PUDONG INTL APT At 110km / 68.35 miles

GPS :31.382972, 120.966413

Our accommodations

The 387 hotel rooms and suites reflect a modern and sophisticated style with stunning panoramic views of the city and river. All rooms boast state-of-the-art features exclusive amenities and services that cater to the needs of the discerning business travellers and tourists alike.

Classic Room King

  • Max. number of persons: x3
  • Area: From 32
  • Views: Park view *

* Subject to availability

  • Wireless internet in your room
  • High speed internet
  • Bathrobe
  • Slippers
  • Pillow Menu(...)

Classic Room Twin

  • Max. number of persons: x3
  • Area: From 32
  • Views: Park view *

* Subject to availability

  • Wireless internet in your room
  • High speed internet
  • Bathrobe
  • Slippers
  • Pillow Menu(...)

Swiss Business Advantage Room King

  • Max. number of persons: x3
  • Area: From 43
  • Views: Park view *

* Subject to availability

  • Wireless internet in your room
  • High speed internet
  • Bathrobe
  • Slippers
  • Pillow Menu(...)

Swiss Executive Room King

  • Max. number of persons: x3
  • Area: From 32
  • Views: Park view *

* Subject to availability

  • Wireless internet in your room
  • High speed internet
  • Bathrobe
  • Slippers
  • Pillow Menu(...)

Swiss Executive Room Twin

  • Max. number of persons: x3
  • Area: From 32
  • Views: Park view *

* Subject to availability

  • Wireless internet in your room
  • High speed internet
  • Bathrobe
  • Slippers
  • Pillow Menu(...)

Premier Suite

  • Max. number of persons: x3
  • Area: From 64
  • Views: Park view *

* Subject to availability

  • Wireless internet in your room
  • High speed internet
  • Bathrobe
  • Slippers
  • Pillow Menu(...)

Swiss Executive Suite

  • Max. number of persons: x3
  • Area: From 64
  • Views: Park view *

* Subject to availability

  • Wireless internet in your room
  • High speed internet
  • Bathrobe
  • Slippers
  • Pillow Menu(...)

Presidential Suite

  • Max. number of persons: x3
  • Area: From 192
  • Views: Park view *

* Subject to availability

  • Wireless internet in your room
  • High speed internet
  • Bathrobe
  • Slippers
  • Pillow Menu(...)

Our restaurants and bars

CHINESE PARADISE

Type of cuisine: Regional

Chinese Paradise serves authentic Shanghai Ben Bang and Cantonese home style cooking using fresh local products and carefully sourced specialty ingredients from around China.

Lunch

11:00 - 14:00

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Dinner

17:30 - 21:00

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

CAFE SWISS

Type of cuisine: Dietary cuisine

Enjoy regional, Swiss and international cuisine at Café Swiss, Swissôtel Kunshan's all-day restaurant with both a la carte and buffet options, serving breakfast, lunch and dinner in a relaxed, informal setting.

Find out more and book

Lunch

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Dinner

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

CRYSTAL BAR

Type of cuisine: International

Contemporary New York style bar serving craft beers, cocktails and wines along house dry-aged steaks, burgers and pizza.

Find out more and book

Lunch

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Dinner

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

CRYSTAL BAR

Photo non contractuelle / Strictly non binding

Crystal Bar offers a full range of beverage including cocktails, wines and a light snack menu. It is the perfect retreat after work for a quiet drink with friends or colleagues.

Your meetings and events

Our meeting rooms

  • Number of meeting rooms: 9

  • Maximum size: 616 m²

  • Maximum capacity: 500 people

  • Maximum banquet capacity: 350 people

Find out more
Swissôtel Kunshan Meeting Room

Our guest reviews for
Swissôtel Kunshan

100% genuine reviews from our guests

Find out more

AccorHotels Rating 4.5/5

1,338 reviews

The overall experience was very good.

Customer review rating 4.5/5

Brian G. B. Business - 15/04/2019 AccorHotels certified review

Overall the experience was very good. Internet connection was good. Room was clean. The bathroom was a little small and the bathroom sink drain was very slow. TV channel was acceptable for English speaking patrons.

Dear Mr. Brian George B., We very much appreciate your comments regarding your stay at the Swissôtel Kunshan. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Justin Chen Guest Experience Manager

Nice service

Customer review rating 4.5/5

Jj Business - 13/04/2019 AccorHotels certified review

Everything was working just fine

Dear Guest, We very much appreciate your comments regarding your stay at the Swissôtel Kunshan. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Justin Chen Guest Experience Manager

I feel i was warmly welcomed by staff and friends at Swssotel Kunshan.

Customer review rating 4.5/5

Bill Z. Business - 10/04/2019 AccorHotels certified review

Staff were very friendly and nice, i had problem with my Accorhotel account, they tried their best to help me, special thanks to Jerry, Felicia, Daisy Wu, Daisy Cheng, Helen and May!

Dear Mr. Wei Z., We very much appreciate your comments regarding your stay at the Swissôtel Kunshan. It is always a pleasure to receive positive feedback. I will share your comments with our team, especially thanks to mentioned our colleague Jerry, Felicia, Daisy Cheng, Daisy Wu, Helen and May. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Justin Chen Guest Experience Manager

Swiss style, clean and net

Customer review rating 4.5/5

李. Business - 10/04/2019 AccorHotels certified review

Very good location and accommodation experience. You are the best one of Swissotel I ever stay in China.

Dear Mr. Chia Yuan L., We very much appreciate your comments regarding your stay at the Swissôtel Kunshan. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Justin Chen Guest Experience Manager

I feel comfortable and everything is fine.

Customer review rating 4.5/5

L. Y. L. B. Business - 08/04/2019 AccorHotels certified review

Breakfast is good, the bed is comfortable, only the bath cubicle design is bad. Hospitality is nice and pleasant.

Dear Mr. Yuk Keung B. L., We very much appreciate your comments regarding your stay at the Swissôtel Kunshan. It is always a pleasure to receive positive feedback. I will share your comments with our team. It is a pity that the design of the bathroom did not meet your expectations, I have reported this problem to the hotel management for action. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Justin Chen Guest Experience Manager
Customer review rating 4.5/5

Ying C. Business - 08/04/2019 AccorHotels certified review

I stay many times. Team are familiar with me and warm.

Dear Mr. Ying C., We very much appreciate your comments regarding your stay at the Swissôtel Kunshan. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for your loyalty and sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Justin Chen Guest Experience Manager

Senior technical adviser

Customer review rating 4.5/5

Hans M. Business - 08/04/2019 AccorHotels certified review

Very nice as Always and I love the gym facility and breakfast is great.

Dear Mr. Hans Evert M., We very much appreciate your comments regarding your stay at the Swissôtel Kunshan. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Justin Chen Guest Experience Manager

thanks for upgrading me to a good room!

Customer review rating 4.5/5

Dr.l. J. Business - 05/04/2019 AccorHotels certified review

It was a good stay! Sales, front desk, concierge,housekeeping, room attendants....all did good job. The new Chef Emiliano have new initiatives ..... !

Dear Dr. Jian Jun L., We very much appreciate your comments again regarding your stay at the Swissôtel Kunshan. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Justin Chen Guest Experience Manager

Wonderful

Customer review rating 4.5/5

Jordan Business - 04/04/2019 AccorHotels certified review

Staff was extremely friendly and helpful. Food was delicious and the Italian chef was great to chat with.

Dear Mr. Jordan Richard R., We very much appreciate your comments regarding your stay at the Swissôtel Kunshan. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Justin Chen Guest Experience Manager

Enjoy my stay there

Customer review rating 4.5/5

M. O. Business - 01/04/2019 AccorHotels certified review

*Staff is friendly *Ambience nice *Good location *Clean room

Dear M., We very much appreciate your comments regarding your stay at the Swissôtel Kunshan. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Justin Chen Guest Experience Manager

Good Hardware, But Software Needs Upgrading

Customer review rating 4.5/5

Mark C. Business - 01/04/2019 AccorHotels certified review

ROOM I liked my room and the housekeeping service. The television station selection array seems to be too narrow. EXECUTIVE LOUNGE I believe that there is a lot of room for improvement in the executive lounge on the 20th floor. The hosts / hostesses did a pretty good job taking orders, bussing the tables and getting coffee and drinks for me. However, the food is another story. The food provided at both the evening drinks and snacks service as well as the morning breakfast service need improvement. Priority should be given to the quality of the food provided. Quantity was fine, but the quality was very poor. BREAKFAST The coffee was good. The muesli looked and tasted as if it was made the day before and stored in the refridgerator over night. The fruit was clearly not fresh. The bacon is way undercooked and tough. Please make proper boiled eggs. The boiled tea eggs looked horrible. Shells were cracked and tea ingressed into the eggs. This is not the proper way to prepare tea eggs in China. The soybean milk was watery and sugar was added. It should always be served sugar free. Allow the guests to add sugar to their own taste. EVENING DRINKS & SNACKS The wine selection was insufficient. Please don't be cheap. Get some good Spanish, Italian, & French red wines. The selection of wine on the plane (EVA Airways) from Taipei to Shanghai is better than what you offer in the executive lounge. You can do better. I like the bread and cheese. Please offer more selection of European cheese, i.e. French Comte. The bread on the finger sandwiches was dry as a bone. Not good. Offer smoked salmon and capers. Please offer more items suitable for vegetarians. LOBBY BAR It is clear that management spent a lot of money renovating the bar on the 1st floor. However, it's a shame that all that money appears to have been wasted. The food and drink prices are pretty high. I don't know how you justify it when the service is that bad. I ordered Pizza one evening, and it was a pretty poor attempt at pizza. Pizza should be thin and crispy. The cheese and the sauce should be excellent quality. This was not. I look forward to visiting again and hope that my comments above help to motivate continuous improvement projects at the Swissotel Kunshan.

Dear Mr. Mark Bradley C., Thank you for taking the time to tell us about your experience at the Swissôtel Kunshan. I am sorry that your experience about the hotel food and beverage service did not meet your expectations; please allow me to express my sincerest apologies. We appreciate that you could take the time to reply such a detailed experience to the hotel. We are glad to see that you are satisfied with the service of the staff in the lounge. Similarly, we also see that you objectively raised some existing problems. We are sorry for giving you a bad experience. We had take action and make sure these problems will not happen again. We will also make some adjustments and personalized dishes according to guests' preferences. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Justin Chen Guest Experience Manager

Good business hotel

Customer review rating 4.5/5

P'thom Business - 28/03/2019 AccorHotels certified review

Warm welcome and friendly employees! Clean rooms and a good lounge. The lounge could maybe updated into a more warm feeling.

Dear Mr. Thomas P., We very much appreciate your comments regarding your stay at the Swissôtel Kunshan. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Justin Chen Guest Experience Manager

good service

Customer review rating 4.5/5

W. Business - 27/03/2019 AccorHotels certified review

Good

Dear Mr. Chin Chung W., We very much appreciate your comments regarding your stay at the Swissôtel Kunshan. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Justin Chen Guest Experience Manager

A great hotel

Customer review rating 4.5/5

Jc Business - 27/03/2019 AccorHotels certified review

It is a great hotel. The friendly staffs help to make the trip easier. Thanks for all your hospitality, Jerry, Felicia, Sharon, Daisy, Mary, May. Thank you again.

Dear Mr. Chien Cheng L., We very much appreciate your comments regarding your stay at the Swissôtel Kunshan. It is always a pleasure to receive positive feedback. I will share your comments with our team, especially to our colleague Jerry, Felicia, Sharon, Daisy, Mary and May. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Justin Chen Guest Experience Manager

Nice hotel

Customer review rating 4.5/5

Annette Business - 26/03/2019 AccorHotels certified review

The staffs were super nice and the rooms were pretty clean!

Dear Ms. Annette, We very much appreciate your comments regarding your stay at the Swissôtel Kunshan. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Daisy Cheng Assistant Front Office Manager

I enjoyed my stay. Special thanks to Jerry and his team of the Executive Lounge. They did everything to make my stay comfortable and enjoyable.

Customer review rating 4.5/5

Anonymous Business - 25/03/2019 AccorHotels certified review

I was happy to be a guest in this hotel. My room was nice and comfortable. The food in the hotel was good and fresh. The service provided to me was excellent. Looking forward to my next stay at Swissotel Kunshan.

Dear Guest, We very much appreciate your comments regarding your stay at the Swissôtel Kunshan. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Daisy Cheng Assistant Front Office Manager

as at home

Customer review rating 4.5/5

Jocelyn H. Business - 25/03/2019 AccorHotels certified review

Comfortable and be respected! Excellent of 20F louenge.

Dear Ms. H., We very much appreciate your comments regarding your stay at the Swissôtel Kunshan. It is always a pleasure to receive positive feedback. I will share your comments with our team specially Daisy Cheng, Kimmi Ruan and all Our 20th floor lounge team. I am sure that they like it deeply and this feedback will serve as an encouragement to us. We will continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Helen Lu Front Office Manager

Always a good experience

Customer review rating 4.5/5

Mike M. Business - 18/03/2019 AccorHotels certified review

I always enjoy my stay at the Swiss hotel in Kunshan even some small issue your team always makes i right so never any concerns

Dear Mr. Michael Lennis M., We very much appreciate your comments regarding your stay at the Swissôtel Kunshan. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Justin Chen Guest Experience Manager

Good!

Customer review rating 4.5/5

Dr.jianjun L. Business - 28/02/2019 AccorHotels certified review

The service quality of the Hotel concierge Burt Hu and his colleagues, housekeeping room attendants.....remains to be good. The front desk receptionists staff Paul and his colleagues is very helpful.....all others have clearly improved their attitudes, they are SMILING to the gusts now! Helen did good job!.....

Dear Dr. Jian Jun L., We very much appreciate your comments regarding your stay at the Swissôtel Kunshan. It is always a pleasure to receive positive feedback. I will share your comments with our team especially to Helen, Bert and Paul. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Justin Chen Guest Experience Manager

Good service

Customer review rating 4.5/5

Anonymous Business - 21/02/2019 AccorHotels certified review

The reception was very welcoming, the bellboy helpful and observant, room clean and comfortable.

Dear Guest, We very much appreciate your comments regarding your stay at the Swissôtel Kunshan. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Justin Chen Guest Experience Manager
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