Hotel - Swissôtel Kolkata
Swissôttel Hotel Swissôttel Hotel

Swissôtel Kolkata

4.3/5 1,269 reviews
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  • The hotel has wifi WIFI/Internet Access
  • The hotel serves breakfast Breakfast
  • The hotel has a bar Bar
  • The hotel has a parking Parking
  • The hotel has a restaurant Restaurant
  • The hotel has air conditioning in rooms Air Conditioning
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Services in the hotel and nearby

Check-in from 13h00
Check out up to 11h00

Services and practical information

Paying
  • WIFI/Internet Access
    • WiFi at the hotel
    • WiFi in your room
  • Parking
    • Private indoor parking
    • Private outdoor parking
    • Well-lit parking
  • Accessibility for people with reduced mobility
    • Wheelchair access
    • Reduced mobility facilities
    • Accessible bathroom
  • Air conditioned
    • Air conditioning
    • Automatic air control
    • Air Conditioning
  • NETAJI SUBHASH CHAND B INTL APT

Leisure and activities

  • Outdoor unheated pool
  • Fitness centre
  • Massage

Catering

  • 4 restaurant(s)
  • 2 bar(s)

Business services

  • 6 meeting room(s)
  • Conventions hotel
  • Business center with support staff
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Hotel location

Our rooms

Swissotel Kolkata features 147 elegant guest rooms and suites from the Classic room at 32 m2 - Swiss Business Advantage - Swiss Executive Club - Junior Suites - to the Executive Suites at 68 m2.Selected Swiss Executive Rooms and Suites also boast of a private outdoor Jacuzzi. Exceptional service - exclusive access to our Executive Lounge - complimentary breakfast - evening cocktails - and many more privileges can be enjoyed by guests

  • 147 rooms
  • Baby bed
    • Air conditioning
    • Emergency exit map
    • Automatic air control
    • Bathroom doors 32 inches wide
    • WiFi in your room
    • Baby bed
    • Jacuzzi
    • Sprinkler in room
    • Keycard-operated door locks
    • Audible smoke alarms in rooms
    • Deadbolts and/or locks in rooms
    • Security peephole
    • Emergency info in rooms
Our rooms fittings

Our restaurants and bars

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See all our bars
See all our restaurants and bars

Your meetings and events

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4.3/5 AccorHotels Rating 1,269 reviews

Our guest reviews for Swissôtel Kolkata

100% genuine reviews from our guests

Find out more
Pooja A. Couples - 12/07/2018 AccorHotels certified review
« Amazing Stay »

The stay was amazing and we got a room upgrade which was awesome. Room was clean and spacious. The reception guys were very polite. The only con was that the Cafe Swiss waiters were not attentive. I had to ask three times for a glass of water.

Cecilia V. Business - 11/07/2018 AccorHotels certified review
« Excellent accomodation, catering for all needs and definately recommendable! »

In general, I enjoyed staying there. It is a great hotel, caters for all needs, excellent food, friendly/ supportive / helpful staff, lots of extra effort from room / cleaning service to make my stay extra special. I had 2 nights of extremely noisy guests opposite and next to my room which was VERY inconvenient and annoying and transport was not only arranged on time. Otherwise I had a great stay, especially enjoying the food and friendly staff. I felt at home for the 3 weeks I had been staying there!

Nancys Solo - 11/07/2018 AccorHotels certified review
« My too-short-of-a-stay was fantastic! If I could have spent the same amount paid for the one day I stayed I would have added another day. »

It was just what I needed to relax and unwind and refresh myself. I enjoyed the staff very much - their attentiveness & kindness was over the top and very unusual for hotels. I thoroughly was impressed with the crispness and the clean and comfortable bedding same for the towels and accessories in the bedroom. GREAT! The food was plentiful and excellent to the taste and such a variety to chose from for each meal. :)

Akash P. Couples - 10/07/2018 AccorHotels certified review
« one word - POOR! »

No power points for charging beside bed, i mean c'mon we do have those every where! Food were Indian with no Indian test in it, really disappointing. Swiss service was too slow, had to call them several time. coffee maker in room but of no use, it didn't work (I do have 1 in my home). It's a 5 star n its was disappointing to see such old fashioned L.C.D(box) in room. gym did not have any equipment for back exercise. Staff were not courteous or welcoming enough as in Taj or ITC except 2 or 3. The only good thing was infinity pool and the location and rest i would never expect this as a 5 star standards.

Prasana A. N. Families - 05/07/2018 AccorHotels certified review
« Awesome »

Great atmosphere friendly people to support all time. Nitesh and Kim from restaurant and lounge was very much supportive in extending the requirement without any hesitation. In one word worth for money and satisfaction.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mr. A., Warm greetings from Swissotel Kolkata! Thank you for taking the time to review us and for your kind words of appreciation. My team and I are delighted to know that you had a wonderful experience, you liked the personalized services provided to you. It is our endeavor always to offer you hospitality at its best with a dash of Swissness. T We are extremely delighted to have you as an “ambassador” and we look forward to a long lasting rewarding relationship with you and to serving you again. Kind regards Subhrajit Bardhan General Manager

Sabyasachi K. Business - 04/07/2018 AccorHotels certified review
« Improve communication »

The property is nice and conveniently located. People are friendly too. But if you are trying to host an event or trying to get something done the chain of communication is a night mare.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mr. K., Warm greetings from Swissôtel Kolkata! Thank you for choosing to stay with us and sharing your feedback. Nice to know you liked our location, being close to the airport. You even liked the friendly approach of my team. However, I have noted the miss in the communication and shall surely make amends. At Swissôtel, we always strive to provide a superior service experience to every customer; therefore your feedback is very important to us. We shall take all necessary steps to narrow down the causes and regain your confidence in us. We appreciate you sharing your concerns, and it is our hope that you will give us the opportunity to serve you better in the near future. With warm regards, Subhrajit Bardhan General Manager

Santtosh S. Business - 04/07/2018 AccorHotels certified review
« Very comfortable »

Short but nice and comfortable stay

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mr. S., Warm greetings from Swissôtel Kolkata! Thank you for choosing our hotel for your recent stay and also for your positive feedback about our hotel. Nice to know you had a very comfortable and a pleasant stay. Our team is always committed to consistently provide efficient and heartfelt service to our guests, so your appreciation and acknowledgement is our greatest reward! We value your patronage and appreciate your confidence in us. We hope to see you again soon. With Warm Regards, Subhrajit Bardhan General Manager

Anonymous Families - 03/07/2018 AccorHotels certified review
« Overnight stay close to the airport »

Enjoyed my stay at this modern and clean hotel, with the added advantage of being next to a large shopping mall with plenty of eating/ entertainment options and the airport. At check out I would like to commend Ms Arna (i hope I have spelt her name correctly) for arranging transport to the airport at short notice.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mr. D., Warm greetings from Swissôtel Kolkata! Thank you for choosing to stay with us recently and spending some of your precious time to share your review. Nice to know you appreciated our warm Swiss hospitality and had a comfortable experience. You even liked our well-appointed and clean rooms with modern décor. The unique layout and architecture of this hotel built close to the Airport, adjacent to the mall, has given us the distinction of being the finest ‘Business Resort’ in the city of Kolkata. We are happy to have you as an “ambassador” for Swissôtel Kolkata and we look forward to a rewarding relationship with you. Warm regards, Subhrajit Bardhan General Manager

R. P. S. Business - 02/07/2018 AccorHotels certified review
« It was satisfying. »

My stay was extremely comfortable. I enjoyed food and few other facilities. Since it was a short stay I could not avail all facilities being provided to me. Overall it was satisfying and soothing experience.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mr. S., Warm Greetings from Swissotel Kolkata! Thank you for staying with us and sharing your wonderful feedback about your recent short stay at Swissôtel Kolkata. It gives us great satisfaction and also is a great pleasure to learn that we were able to make you comfortable. You had an enriching and rejuvenating with us. his is what we strive for every day. We cherish your patronage and appreciate your confidence in us. It is a pleasure to have you as our ambassador and we look forward to a long lasting relationship with you and to serving you again. With warm regards, Subhrajit Bardhan General Manager

Tom B. Solo - 02/07/2018 AccorHotels certified review
« Oasis of comfort »

The hotel took care of me right from the time I arrived at the airport with an arranged pickup. My room was lovely and I was fortunate to have one of the jacuzzi rooms which I gladly took advantage of to relax after running around the city. I should comment that the food at the cafe was great also. I did try food outside the hotel but I had the signature Kolkata biryani at the hotel and it was great. I had an early morning pickup one morning (4:30am) for a day trip to the Taj Mahal and while waiting in the lobby the staff grabbed me a coffee. Fantastic service!

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mr. B., Warm greetings from Swissotel Kolkata! We thank you for coming to our hotel and we very much appreciate your wonderful feedback. Nice to know we were able to provide you an oasis of comfort in one of our Jacuzzi room. My team and I are delighted to know that you had an excellent culinary experience also. Thank you for your kind compliments about our sincere team members and the scrumptious Biriyani you tasted at our restaurant. We are extremely delighted to have you as an “ambassador” and we look forward to a long lasting rewarding relationship with you and to serving you again. Kind regards Subhrajit Bardhan General Manager

Swati N. Business - 02/07/2018 AccorHotels certified review
« Memorable and soothing stay. »

A beautiful and artistic hotel with special touches everywhere. The food was very tasty and different. The bed was comfy and the decor is chic.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Ms. N., Warm greetings from Swissotel Kolkata! Thank you for staying with us and sharing your wonderful feedback about your recent stay at Swissôtel Kolkata. It gives us great satisfaction to know you had a memorable and a soothing stay. Glad to know you appreciated the attractive ambience, tastefully decorated rooms and the comfortable bed. Food was gratifying to your taste. Thank you once again for your words of compliment. We are extremely delighted to have you as an “ambassador” for Swissotel Kolkata. We look forward to a long lasting relationship with you and to serving you again. Warm regards, Subhrajit Bardhan General Manager

Akshay P. Business - 29/06/2018 AccorHotels certified review

Booking was not there though I had written confirmation Two banana and an apple was billed about Rs 600 which should have been complimentary

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mr. p., Warm Greetings from Swissotel Kolkata! Thank you for taking the time to tell us about your experience at the Swissôtel Kolkata. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Swissôtel, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. However, in order to know more details, my Guest Experience Manager shall be in touch with you for further assistance. Kindly help us in our stride to serve you better. Nothing is more important than regaining your trust. We wish you to have the great hotel experience that so many of our guests have grown so fond of. We look forward to welcoming you back soon. Sincerely, Subhrajit Bardhan General Manager

C. C. C. Solo - 28/06/2018 AccorHotels certified review
« Indians'standard of high living. »

Although you have a connecting mall not only serving local and western fast foods like KFC and MacDonald food chains,there is a lack of eateries providing Asian foods and cosmetics.Some shops are not patronised adequately by the local communities.If the Touruism Board of India would provide three wheelers free transport service connecting all 4 and 5 starred hotels to visit surrounding malls for Asian food eateries and international brands shopping experience.Eating inside the hotels with limiting choices of the types of foods and cost may deter oversea tourists particularly from the Asean countriestiur to visit India.Ragards.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mr. C., Warm greetings from Swissotel Kolkata! Thank you for choosing to stay with us and taking the time to share your feedback about your recent visit. Though you have given us a satisfaction index of 80, I still wish you had a better experience. We work hard to deliver an exceptional guest experience, and it's apparent in this case that we fell short. restaurant experience was not satisfying. You felt that it had limited variety. We shall do our investigations and come up with a positive solution. However, if you could share with us a more detailed feedback, it would help us in our stride to step-up on our quality control and ensure adequate corrective measures are implemented. It is our genuine aspiration to meet your every expectation and we look forward to the pleasure of welcoming you again with heartfelt service excellence. With warm regards, Subhrajit Bardhan General Manager

Anonymous Business - 27/06/2018 AccorHotels certified review

Overall good except for the restaurant experience.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Ms. G., Warm greetings from Swissôtel Kolkata! Thank you for choosing to stay with us and spending some of your precious time to share your review. We are delighted to read that you had a comfortable stay and appreciated our hospitality. However, you seem not very happy with the F&B experience. My Guest Experience Manager shall be in touch with you shortly. Please help us in our stride to serve you better. It is our hope that you will give us another opportunity and we look forward to seeing you again. With warm regards, Subhrajit Bardhan General Manager

Austin D. Business - 27/06/2018 AccorHotels certified review
« Great Leadership and Customer centricity at the core !! »

Mr Subhrajit BARDHAN !! is a great leader at the helm.. I see the overall set-up too disciplined to believe. Its complete clock work. This can happen only when you are lead by the right set of leaders. Kudos !! Amongst the guest relations - I specifically want to call out the IT guy who solicited to help me with a booster in my room as I genuinely needed help and he was prompt /effective. Shobo Dey from front office is a blessing for you'll - knows to keep his calm and can certainly can manage a tough/demanding customer !! Kim - She is another blessing for Swiss Kol. A pleasant personality who is has a calm and serene presence. Is open to listen /talk and ask things in a genuine way, not necessarily to score a point. Its refreshing when you come across "people" and not just "another staff". Kishore da - Chef !! is a sweetest person you would meet, I am certain that's his fabric. He doesn't have to work on it, its natural that you would like him. No amount of words would express my gratitude for a benign person like Kishore da. He is genuinely there for you. That's the difference - all the above mentioned individuals - they make conversations. Believe you me they aren't the most fluent or eloquent at the spoken language (Hindi/English) - but their "intent" connects with the guest (me)!!

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mr. D., Greetings from Swissôtel Kolkata! Thank you for choosing to stay with us and taking the time to give your most wonderful feedback. I am absolutely thrilled to hear your compliments about my team and your stay with us. I am proud to be a part of a very committed, inspired and vibrant team. I was really happy to hear Soumyjit from IT doing an excellent job. Even the other team members mentioned in your feedback have been diligent and persevering and motivates the rest to be a guest centric hotel. I will surely share your feedback with my team. Your appreciation is what inspires us to be better at what we do. I look forward to welcome you back. Warm regards, Subhrajit Bardhan General Manager

R. Business - 26/06/2018 AccorHotels certified review

Unfortunately it was not great. everyday i used to have problem with the access card. and not just me. even my colleagues.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mr. R., Warm greetings from Swissôtel Kolkata! Thank you for choosing to stay with us and sharing your feedback. I apologize for the less than satisfactory experience that you had with us. The door key issue was really uncalled for. We shall surely come up with a positive solution. However, just to keep you posted, we have a land phone kept on every floor next to the lift landing from where you can reach Swiss Service by dialing ‘0’. We appreciate you sharing your concerns, and it is our hope that you will give us the opportunity to serve you better in the near future. Warm regards, Subhrajit Bardhan General Manager

Mike M. Business - 26/06/2018 AccorHotels certified review
« A very pleasant stay, my 37th! »

Comfortable bed, no mosquitoes, pleasant staff

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mr. M., Warm greetings from Swissôtel Kolkata! Thank you for choosing to stay for the 37th time with us and spending some of your precious time to share your review. We are delighted to read that you had comfortable and a pleasant stay and appreciated our hospitality. We always strive to maintain our hospitality services to exceed your expectation. Your appreciation and acknowledgement are very much treasured. We look forward to welcome you back soon. With Warm Regards, Subhrajit Bardhan General Manager

Chetan S. Business - 24/06/2018 AccorHotels certified review
« Awesome stay »

Location is surely an advantage. Property well maintained and connected to mall for recreation. Reception staff very friendly and quick. Food was okay..Good option near Airport

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mr. S., Warm greetings from Swissotel Kolkata! We thank you for choosing to stay with us at Swissotel Kolkata and we very much appreciate your feedback. We are delighted to know that your stay was awesome and you appreciated our hospitality. However, you seem to be unhappy with the wifi connectivity. Please be rest assured that every guest complaint is important to us and is handled with utmost sincerity. We are surely coming up with an improvised plan. Thank you for bring these to my attention. Thank you for your kind feedback, and we hope to see you again soon for another magnificent journey with us. With warm regards, Subhrajit Bardhan General Manager

Haven K. Business - 22/06/2018 AccorHotels certified review
« Good »

Very comfortable , especially the staff they are very cooperative , and specifically one of them subhankar he was very gentle and cooperative

Our hotel has responded to the review
Our hotel has responded to the review

Dear Ms. k., Warm greetings from Swissôtel Kolkata! We thank you for choosing to stay with us at Swissotel Kolkata and we very much appreciate your feedback. Although you had a comfortable stay but you were not very happy with the check-in and breakfast experience. We shall do our investigations, emphasis more on soft skill training and motivation exercises to come up with a positive solution. However, if you could share with us a more detailed feedback, it would help us in a stride to step-up on our standards and ensure adequate corrective measures are implemented. Thank you for your kind feedback, and we hope to see you again soon for a more better experience with us. With warm regards, Subhrajit Bardhan General Manager

Sidhartha P. Business - 20/06/2018 AccorHotels certified review
« Perfect »

I was very happy of the service

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mr. P., Warm greetings from Swissotel Kolkata! Thank you for staying with us and sharing your feedback about your recent stay at Swissôtel Kolkata. It is always encouraging to know that we were able to achieve our standards of ensuring that your stay with us was perfect. This is what we strive for every day. We cherish your patronage and appreciate your confidence in us. It is a pleasure to have you as our ambassador and we look forward to a long lasting relationship with you and to serving you again. With warm regards, Subhrajit Bardhan General Manager

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