Hotel - Swissôtel Kolkata
Swissôttel Hotel Swissôttel Hotel

Swissôtel Kolkata

4.3/5 1,481 reviews
See on a map
  • The hotel has wifi WIFI/Internet Access
  • The hotel serves breakfast Breakfast
  • The hotel has a bar Bar
  • The hotel has a parking Parking
  • The hotel has a restaurant Restaurant
  • The hotel has air conditioning in rooms Air Conditioning
See rates
From
From 7150.00 INR Non member rate
From 7150.00 INR Member's rate Members’ Rate, join while you book
0.00P
Up to {{amount}}% extra off
Members’ Rate, join while you book
See rates

Services in the hotel and nearby

Check-in from 13h00
Check out up to 11h00

Services and practical information

Paying
  • WIFI/Internet Access
    • WIFI at the hotel
    • WIFI in your room
  • Parking
    • Private indoor parking
    • Private outdoor parking
    • Well-lit parking
  • Accessibility for people with reduced mobility
    • Wheelchair access
    • Reduced mobility facilities
    • Accessible bathroom
  • Air conditioned
    • Air conditioning
    • Automatic air control
    • Air Conditioning
  • NETAJI SUBHASH CHAND B INTL APT

Leisure and activities

  • Outdoor unheated pool
  • Fitness centre
  • Massage

Catering

  • 4 restaurant(s)
  • 2 bar(s)

Business services

  • 6 meeting room(s)
  • Conventions hotel
  • Business center with support staff
See all services

Hotel location

Our rooms

Swissotel Kolkata features 147 elegant guest rooms and suites from the Classic room at 32 m2 - Swiss Business Advantage - Swiss Executive Club - Junior Suites - to the Executive Suites at 68 m2.Selected Swiss Executive Rooms and Suites also boast of a private outdoor Jacuzzi. Exceptional service - exclusive access to our Executive Lounge - complimentary breakfast - evening cocktails - and many more privileges can be enjoyed by guests

  • 147 rooms
  • Baby bed
    • Air conditioning
    • Emergency exit map
    • Automatic air control
    • Bathroom doors 32 inches wide
    • WIFI in your room
    • Baby bed
    • Jacuzzi
    • Sprinkler in room
    • Keycard-operated door locks
    • Audible smoke alarms in rooms
    • Deadbolts and/or locks in rooms
    • Security peephole
    • Emergency info in rooms
Our rooms fittings

Our restaurants and bars

See all our restaurants
See all our bars
See all our restaurants and bars

Your meetings and events

4.3/5 AccorHotels Rating 1,481 reviews

Our guest reviews for Swissôtel Kolkata

100% genuine reviews from our guests

Find out more
Jane Business - 13/11/2018 AccorHotels certified review
« Ms »

it was pleasant, convenient to exhibition.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Ms. I., Warm greetings from Swissôtel Kolkata! Thank you for choosing to stay with us and spending some of your precious time to share your review. We are delighted to read that you had a pleasant stay and appreciated our hospitality. However, it could have been better. We look forward to welcome you back soon. With Warm Regards, Subhrajit Bardhan General Manager

Dayanand S. Business - 12/11/2018 AccorHotels certified review
« excellent »

nice pleasant and especially the breakfast

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mr. S., Warm greetings from Swissotel Kolkata! Thank you for staying with us and sharing your feedback about your recent stay at Swissôtel Kolkata. It is always encouraging to know that we were able to achieve our standards of ensuring that your stay with us was pleasant. This is what we strive for every day. Breakfast was gratifying to your taste. Thank you once again for your words of compliment. We cherish your patronage and appreciate your confidence in us. It is a pleasure to have you as our ambassador and we look forward to a long lasting relationship with you and to serving you again. With warm regards, Subhrajit Bardhan General Manager

Satya Business - 12/11/2018 AccorHotels certified review
« Lovely hotel »

Very beautiful experience nice rooms ,nice rooftop pool

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mr. S., Warm greetings from Swissôtel Kolkata! Thank you for choosing our hotel for your recent stay and also for your positive feedback about our hotel. Our team is always committed to consistently provide efficient and heartfelt service to our guests, so your appreciation and acknowledgement is our greatest reward! The infinity pool provided a feeling of tranquility and bliss. Well appointed rooms made you comfortable. We value the genuine compliments and shall live up to it. Thank you for your confidence in us. We hope to see you again soon. With Warm Regards, Subhrajit Bardhan General Manager

Sharad P. Business - 07/11/2018 AccorHotels certified review
« Efficient »

Brief stay with no problems.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mr. P., Warm greetings from Swissôtel Kolkata! Thank you for choosing to stay with us and spending some of your precious time to share your review. We are delighted to read that you had a comfortable stay and appreciated our hospitality. We always strive to maintain our hospitality services to exceed your expectation. Your appreciation and acknowledgement are very much treasured. We look forward to welcome you back soon. With Warm Regards, Subhrajit Bardhan General Manager

Claude Solo - 06/11/2018 AccorHotels certified review
« I was very much satisfied »

I enjoyed the room, the pool, the food and the nice people.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mr. M., Warm greetings from Swissôtel Kolkata! We thank you for coming to our hotel and we very much appreciate your wonderful feedback. My team and I are delighted to know that you had an excellent experience. Thank you for your kind compliments of our friendly and sincere team members.The well-appointed room, the pool and restaurants provided you with a refreshing and relaxing time. We always strive to maintain our hospitality services to exceed your expectation. Your appreciation and acknowledgement are very much treasured. We are extremely delighted to have you as an “ambassador” and we look forward to a long lasting rewarding relationship with you and to serving you again. Owning guest loyalty through their experience is of utmost importance to us. With Warm Regards, Subhrajit Bardhan General Manager

Anonymous Families - 04/11/2018 AccorHotels certified review
« Great »

Service was impeccable.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mr. B., Warm greetings from Swissôtel Kolkata! Thank you for choosing our hotel for your recent stay and also for your positive feedback about our hotel and the impeccable service. Our team is always committed to consistently provide efficient and heartfelt service to our guests, so your appreciation and acknowledgement is our greatest reward! We value your patronage and appreciate your confidence in us. We hope to see you again soon. With Warm Regards, Subhrajit Bardhan General Manager

Ivan Business - 03/11/2018 AccorHotels certified review
« Nice place to be at once ill. »

I arrived to Kolkata with a high fever and was really glad to stay at this hotel. The staff was extremely helpful and they did take really good care of me (doctor, consultations, room-service, extension of stay, etc). I would really like to thank them. Unfortunately, I cannot really comment regarding other services provided by the hotel as I was not in a condition to enjoy/explore them. I bet that they are as flawless as what I have experienced.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mr. Z., Warm greetings from Swissotel Kolkata! Thank you for your wonderful feedback. It is always encouraging to learn that our guests are satisfied with our caring, courteous and cordial services, as this is what we strive for every day. We always endeavor to maintain our service standards to exceed your expectation and it is our responsibility to make sure our guest is in secure hands. Your appreciation and acknowledgement is very much treasured. We value your patronage and appreciate your confidence in us. We look forward to a long lasting relationship with you and to serving you again. With warm regards, Subhrajit Bardhan General Manager

Dr B. N. Business - 03/11/2018 AccorHotels certified review
« Very nice »

Nice room nice food nice reception Nice staff

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mr. N., Warm greetings from Swissotel Kolkata! Thank you for staying with us and sharing your feedback about your recent stay at Swissôtel Kolkata. It is always encouraging to know that we were able to achieve our standards of ensuring that your stay with us was perfect. This is what we strive for every day. We cherish your patronage and appreciate your confidence in us. It is a pleasure to have you as our ambassador and we look forward to a long lasting relationship with you and to serving you again. With warm regards, Subhrajit Bardhan General Manager

D K. S. Families - 02/11/2018 AccorHotels certified review

Cordial reception from all hotel staff.room was comfortable but food quality was not as good as I expected.good thing is location is extremely fabulous.very near to international airport which is really convenient for transit passengers.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mr. s., Warm greetings from Swissôtel Kolkata! We thank you for choosing to stay with us and we very much appreciate your wonderful feedback regarding the cordial reception and committed services offered by my team. Nice to know you also appreciated the location of our hotel being close to the airport. However, you seem not too happy with the culinary experiences. We recognize that there is always room for improvement. We shall do our investigation and come up with an enhanced and improvised spread. Thank you for your kind feedback, and we hope to see you again soon for more relaxed and comfortable journey with us. With Warm Regards, Subhrajit Bardhan General Manager

Subhi R. Families - 01/11/2018 AccorHotels certified review
« Blocked washroom plumbing and room electric loose contacts in room 411 very bad. »

Stars only in ads.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mr. R., Warm greetings from Swissôtel Kolkata! We thank you for choosing to stay with us and we very much appreciate your feedback. We regret that your experience was less than satisfactory. There were issues with the drainage system and electrical wiring. We have taken it into our maintenance follow up and we assure you of our sincerest attention at all times. I am totally empathizing with you and truly understand your feelings. Please do give us a chance to earn back your trust; I can assure you that we will do our best to give you the great hotel experience which many have grown so fond of. We look forward to seeing you again. With warm regards, Subhrajit Bardhan General Manager

Sandip C. Families - 31/10/2018 AccorHotels certified review
« Very homely attitude and helpful staff »

Very comfortable stay with top class service. Rooms and bathroom were clean.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mr. C., Warm greetings from Swissotel Kolkata! Thank you for staying with us and sharing your feedback about your recent stay at Swissôtel Kolkata. It is always encouraging to know that we were able to achieve our standards of ensuring that your stay with us was perfect. Nice to know you liked the well-appointed and clean rooms, ambience of the hotel and the personalized services provided to you. This is what we strive for every day. We cherish your patronage and appreciate your confidence in us. It is a pleasure to have you as our ambassador and we look forward to a long lasting relationship with you and to serving you again. With warm regards, Subhrajit Bardhan General Manager

Nicolette V. Families - 29/10/2018 AccorHotels certified review
« It was good »

It was good but I just thought the food was not all that good. The staff at the restaurant were very friendly. However the staff at Splash were not very friendly. The lady who did my massage was not friendly, no smile, didn’t even ask how I felt after the massage.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Ms. W., Warm greetings from Swissotel Kolkata! Thank you for choosing to stay with us and taking the time to share your feedback about your recent visit. However, we regret that your experience was less than satisfactory. While I wish you had a better experience, it is the feedback like this that we learn from and use to improve. You seemed to be unhappy with the unfriendly attitude of a few team members. I feel it is a training related issue. I shall emphasize more on soft skill training, so that our team members are able to provide more warmth and sincerity to our guest. I assure you that we will work on your feedback positively and will keep learning and improving. It is our genuine aspiration to meet your every expectation and we look forward to the pleasure of welcoming you again with heartfelt service excellence. With warm regards, Subhrajit Bardhan General Manager

Anonymous Business - 29/10/2018 AccorHotels certified review
« It was good barring the front office »

This was my 2nd visit and a short one. The earlier visit was good. What i particularly didn't like was when the person at the front gate asked me for my credit card for pre authrisation. I understanf it is a standard process and then he asked if i plan to eat something in the hotel as he would then add another Rs. 1000 for preauthorisation. I understand it is a formality but it seems that you feel that guest will leave without paying the bills for room service or mini bar. This could be avoided.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mr. M., Warm greetings from Swissotel Kolkata! Thank you for staying with us and sharing your feedback about your recent stay at Swissôtel Kolkata. It is always encouraging to know that we were able to achieve our standards of ensuring that your stay with us was overall satisfactory. This is what we strive for every day. However, it seems that you were a bit unhappy with the pre-authorization made on your credit card. Please allow me to state that this is a procedure which is followed all across the Accor Group of Hotels and it is a standard practice in most of the star rated hotels. We block this amount on your credit card based on the total of Room Rate X number of days (to a maximum of 1 week) plus 30% for incidentals and other charges. May I also bring to your kind notice that the reservation confirmation sent to you during your booking, had a mention of the pre-authorization policy which reads as follows: 3. Pre-authorization policy: A pre-authorization amount of Re. 1 would be charged for every reservation made, in order to verify the credit card. Pre-authorization against the room and taxes for the entire stay duration along with 30% of the total charges for the incidentals will be taken on the credit card at the time of check in. In case of a debit card / cash the entire room and taxes will be charged at the time of check in along with 30% of the total charges for the incidentals. I hope I was able to clear your doubts. It is a pleasure to have you as our guest and we look forward to a welcome you and to serving you again. With warm regards, Subhrajit Bardhan General Manager

Vicky T. Business - 26/10/2018 AccorHotels certified review
« SWISSOTEL KOLKATA IS A HOME AWAY FROM HOME FOR ME AT LEAST. VERY NICE PROPERTY & LOCATION AND VERY WARM SERVICE THE PEOPLE. THANKS TO EVERYONE AT SWISSOTEL KOLKATA FOR MAKING EACH AND EVERY STAY HOMELY FOR THE PAST 3 YEARS. »

SWISSOTEL KOLKATA IS A HOME AWAY FROM HOME FOR ME AT LEAST. VERY NICE PROPERTY & LOCATION AND VERY WARM SERVICE THE PEOPLE. THANKS TO EVERYONE AT SWISSOTEL KOLKATA FOR MAKING EACH AND EVERY STAY HOMELY FOR THE PAST 3 YEARS. THANKS TO EVERY DEPARTMENT, THE FRONT DESK, THE BELL DESK, HOUSE KEEPING, IN ROOM DINNING TO THE RESTAURANT. CANNOT EXPECT MORE.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mr. B., Warm greetings from Swissotel Kolkata! Thank you for choosing to come to our hotel and we are very much delighted to know you had an amazing experience for the last three years. We are extremely excited to be able to provide the ultimate experience of genuine Swiss hospitality to you. It is our endeavor at all times to offer the finest of cuisines along with personalized and timely service to all our guests with an emphasis on making the occupant feel completely at home away from home. We value your patronage and appreciate your confidence in us. Counting you among our customers is something for which we are especially grateful. We look forward to a long lasting rewarding relationship with you and to serving you again. With Warm Regards, Subhrajit Bardhan General Manager

Sagnik M. Couples - 26/10/2018 AccorHotels certified review

The hotel is located close to the CCU airport. The easy access helped me to avoid the Kolkata traffic. All the staff members are well trained, polite and cordial. As I exchanged emails with the manager concierge Mr. Ghosh, he arranged everything for my fiancée and me. I asked for unique decoration, and everything was how I wanted. I want to mention about the food. The food was delicious, and the person (I forgot his name) who is in charge of 'Darbari,' is a gem of a person. We had some good conversation, and I enjoyed Indian food after a long time. I visited Kolkata after a long time, and the hotel gave me the complete essence of Kolkata starting from its lifestyle, laziness to the food. I want to mention that one of my professors from Africa stayed in this hotel at the beginning of 2018 and he also liked the place. I would recommend everybody to at least taste the food they serve in the hotel.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mr. M., Warm greetings from Swissôtel Kolkata! We thank you for coming to our hotel and we very much appreciate your wonderful feedback. My team and I are delighted to know that you had an memorable experience and Prabal had been of great assistance to you. Thank you for your kind compliments. The proximity to the airport made your stay more convenient. Nice to know you enjoyed the food at our restaurants. Overall nice to know that the essence of Kolkata from lifestyle to food was perceived by you. We always strive to maintain our hospitality services to exceed your expectation. Your appreciation and acknowledgement are very much treasured. We are extremely delighted to have you as an “ambassador” and we look forward to a long lasting rewarding relationship with you and to serving you again. Owning guest loyalty through their experience is of utmost importance to us. With Warm Regards, Subhrajit Bardhan General Manager

Virendra S. Business - 25/10/2018 AccorHotels certified review
« DISASTROUS »

Everything was a disaster. Room Service. Laundry. The room itself. The only thing right was the attitude of the employees.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mr. S., Warm greetings from Swissotel Kolkata! Thank you for choosing to stay with us and taking the time to share your feedback about your recent visit. You seem not at all satisfied with the overall experience. However in order to investigate the lapses further, my concerned manager was in touch with you and we have noted every feedback. Thank you for taking the time to share your feedback. At Swissôtel, we always strive to provide a superior service experience to every customer; therefore your feedback is very important to us. I assure you that we will work on your feedback positively and will keep learning and improving. We shall take all necessary steps to narrow down the causes and regain your confidence in us. It is our hope that you will give us another opportunity and we look forward to seeing you again. With warm regards, Subhrajit Bardhan General Manager

Lokesh P. Business - 18/10/2018 AccorHotels certified review
« Excellent ambiance, nice food »

Excellent ambiance, nice food

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mr. P., Warm greetings from Swissotel Kolkata! Thank you for staying with us and sharing your feedback about your recent stay at Swissôtel Kolkata. It is always encouraging to know that we were able to achieve our standards of ensuring that your stay with us was perfect. You found the ambience excellent and food tasty. This is what we strive for every day. We cherish your patronage and appreciate your confidence in us. It is a pleasure to have you as our ambassador and we look forward to a long lasting relationship with you and to serving you again. With warm regards, Subhrajit Bardhan General Manager

Pankaj B. Business - 18/10/2018 AccorHotels certified review
« Warm & supportive staff »

Enjoyed the comfort of the room, the helpfulness of the staff & variety of food.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mr. B., Warm greetings from Swissôtel Kolkata! Thank you for choosing to stay with us and spending some of your precious time to share your review. We are delighted to read that you enjoyed the comfort of the room, courteous and helpful team members, wide spread of the buffet and our hospitality. We always strive to maintain our hospitality services to exceed your expectation. Your appreciation and acknowledgement are very much treasured. We look forward to welcome you back soon. With Warm Regards, Subhrajit Bardhan General Manager

Rwee Business - 18/10/2018 AccorHotels certified review
« Nice hotel near airport »

Hotel is near airport so convenient for transit to domestic flights. Staff are helpful and courteous.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mr. W., Warm greetings from Swissotel Kolkata! Thank you for your wonderful feedback. It is always encouraging to learn that our guests are satisfied with our courteous and cordial services, as this is what we strive for every day. Nice to know you liked our location being close to the airport. We always endeavor to maintain our service standards to exceed your expectation. Your appreciation and acknowledgement is very much treasured. We value your patronage and appreciate your confidence in us. We look forward to a long lasting relationship with you and to serving you again. With warm regards, Subhrajit Bardhan General Manager

Cd M. Couples - 17/10/2018 AccorHotels certified review
« Swissotel...where comfort living Begins »

It is always a pleasure being at Swissotel, from entry to exit from the hotel ...the staff is always so courteous and hospitable . The stay is comfortable . The interiors are exquisite, the housekeeping is immaculate . Overall it's an exhilarating experience staying at the Swissotel.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mr. M., Warm greetings from Swissotel Kolkata! Thank you for staying with us and sharing your wonderful feedback about your recent stay at Swissôtel Kolkata. Thank you also for appreciating the personalized and courteous services offered by my team members. I will surely share your comments with my team. It gives us great satisfaction to know you found the environment immaculate, the ambience soothing and attractive, rooms tastefully decorated and comfortable. We are extremely delighted to have you as an “ambassador” for Swissotel Kolkata. We look forward to a long lasting relationship with you and to serving you again. Warm regards, Subhrajit Bardhan General Manager

Our most recent 20 reviews
See more reviews

Web-users rating

Other web-users rate our hotel

Book this hotel
From
From 7150.00 INR Non member rate
From 7150.00 INR Member's rate Members’ Rate, join while you book
0.00P
Up to {{amount}}% extra off
Members’ Rate, join while you book
Not participating hotel As a {{fidelityCard}} member Free: become a member Le Club AccorHotels

When making a booking at this hotel:

  • I earn Status & Rewards points
  • I do not earn points
  • I can easily convert my HuaZhu Rewards points into Le Club AccorHotels points (and vice versa)
  • I can use my Rewards points
  • I cannot use my points
  • I benefit from {{fidelityCard}} advantages
  • I benefit from advantages
  • I do not benefit from advantages
  • I can take advantage of the Members' rate
  • I cannot take advantage of the Members' rate

Our other hotels nearby

See rates