Swissôtel Kolkata 5 stars

Customer review rating 4.3/5 1,928 reviews
Swissôtel Kolkata
See on a map
+ 14 Services
Book this hotel

Room 1

Number of guests
Children's age

Le Club AccorHotels

Free: become a member

When making a booking at this hotel:

  • I earn Status & Rewards points

  • I can use my Rewards points

  • I benefit from advantages

  • I cannot take advantage of the Members' rate

You have reached the maximum of 6 favourite hotels, please remove one favourite before adding a new one.

Hotel extras

  • 9 Executive Rooms with outdoor Jacuzzis

  • Additionally 2 Suites with outdoor Jacuzzis

Services in the hotel and nearby

Check-in from 13h00

Check out up to 11h00

Paying

Services and practical information
  • WIFI/Internet Access
  • Parking
  • Accessibility for people with reduced mobility
  • Air conditioned
  • NETAJI SUBHASH CHAND B INTL APT
Leisure and activities
  • Outdoor unheated pool
  • Fitness centre
  • Massage
Catering
  • 4 restaurant(s)
  • 2 bar(s)
Business services
  • 6 meeting room(s)
  • Conventions hotel
  • Business center with support staff

Hotel location

Swissôtel Kolkata

City Centre New Town
Action Area 2 D Plot No 11 5
New Town Rajarhat
700157
kolkata
india

Tel: +9133 66266666

Fax: (+91)33 66266626

Contact email

Check-in from 13h00

Check out up to 11h00

  • By plane

    NETAJI SUBHASH CHAND B INTL APT At 3km / 1.86 miles - Shuttle paying

GPS :22.6228305, 88.4500372

Our accommodations

Swissotel Kolkata features 147 elegant guest rooms and suites from the Classic room at 32 m2 - Swiss Business Advantage - Swiss Executive Club - Junior Suites - to the Executive Suites at 68 m2. Selected Swiss Executive Rooms and Suites also boast of a private outdoor Jacuzzi. Exceptional service - exclusive access to our Executive Lounge - complimentary breakfast - evening cocktails - and many more privileges can be enjoyed by guests

Classic King

  • Max. number of persons: ‌3
  • Area: From 32
  • Wireless internet in your room(...)

Classic Twin

  • Max. number of persons: ‌3
  • Area: From 32
  • Wireless internet in your room(...)

Swiss Advantage King

  • Max. number of persons: ‌3
  • Area: From 32
  • Wireless internet in your room(...)

Swiss Advantage Twin

  • Max. number of persons: ‌3
  • Area: From 32
  • Wireless internet in your room(...)

Executive Room King

  • Max. number of persons: ‌3
  • Area: From 32
  • Wireless internet in your room(...)

Swiss Executive Room with Jacuzzi

  • Max. number of persons: ‌3
  • Area: From 38
  • Wireless internet in your room(...)

Junior Suite

  • Max. number of persons: ‌3
  • Area: From 65
  • Wireless internet in your room(...)

Junior Suite with Jacuzzi

  • Max. number of persons: ‌3
  • Area: From 65
  • Wireless internet in your room(...)

Executive Suite

  • Max. number of persons: ‌3
  • Area: From 68
  • Wireless internet in your room(...)

Executive Suite with Jacuzzi

  • Max. number of persons: ‌3
  • Area: From 65
  • Wireless internet in your room(...)

Swiss Executive Room Twin

  • Max. number of persons: ‌3
  • Area: From 32
  • Wireless internet in your room(...)

Our restaurants and bars

CAFÉ SWISS

Type of cuisine: International

Café Swiss caters to local and international palates and specialises in Swiss-inspired European cuisine and popular Indian dishes made with local, regional and seasonal produce. It is an ideal casual dining venue for breakfast, lunch, dinner.

Lunch

00:00 - 00:00

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Dinner

00:00 - 00:00

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

DURBARI

Type of cuisine: Regional

Durbari is a fine example of balance; where traditional and modern design elements meet in a relaxed setting. The restaurant is a delightful venue for all who enjoy Indian traditional fare with a twist outside of their own kitchens (curries, biryanis...).

Lunch

12:30 - 15:30

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Dinner

19:00 - 23:00

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

MAAYA

Type of cuisine: Wine bar

The bar is located beside Café Swiss which gives unobstructed views of Kolkata with dance floor, display bar, wooden interiors and large glass panes as windows.

Dinner

16:00 - 00:00

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

SPLASH

Type of cuisine: Barbecue

This is a thrilling, trendy and happening outdoor place with great music and fantastic views offering a simple yet creative outdoor menu with a variety of live cooking options.

Dinner

16:00 - 00:00

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

MAAYA

Photo non contractuelle / Strictly non binding

Boasting sleek and ultra modern interiors, coupled with stunning views of the city, Maaya is the buzzing epicentre of Kolkata's nightlife. Guests can linger over their favourite drink at Maaya, which offers an extensive selection of delicious cocktails...

SPLASH LOUNGE & BAR

Photo non contractuelle / Strictly non binding

Splash boasts a hip and modern ambience and features panoramic views of the city. Offering a tantalizing menu and sumptuous choices from its refreshingly different menu, guests can dine under the stars and enjoy soothing lunge music at Splash.

Your meetings and events

Our meeting rooms

  • Number of meeting rooms: 6

  • Maximum size: 656 m²

  • Maximum capacity: 800 people

  • Maximum banquet capacity: 800 people

Find out more

Our guest reviews for
Swissôtel Kolkata

100% genuine reviews from our guests

Find out more

AccorHotels Rating 4.3/5

1,928 reviews

good...

Customer review rating 4.3/5

Arvind P. Business - 17/06/2019 AccorHotels certified review

good

Dear Mr. p., Warm greetings from Swissôtel Kolkata! Thank you for choosing to stay with us and spending some of your precious time to share your review. We are delighted to read that you had a comfortable stay and appreciated our hospitality. We always strive to maintain our hospitality services to exceed your expectation. Your appreciation and acknowledgement are very much treasured. Do let us know if we could do anything more to improve our standards. We look forward to welcome you back soon. With Warm Regards, Subhrajit Bardhan General Manager
Customer review rating 4.3/5

Manash B. Business - 17/06/2019 AccorHotels certified review

Stay was comfortable.

Dear Mr. B., Warm greetings from Swissôtel Kolkata! Thank you for choosing to stay with us and spending some of your precious time to share your review. We are delighted to read that you had a comfortable stay and appreciated our hospitality. We always strive to maintain our hospitality services to exceed your expectation. Your appreciation and acknowledgement are very much treasured. We look forward to welcome you back soon. With Warm Regards, Subhrajit Bardhan General Manager

Very Good

Customer review rating 4.3/5

Rajesh K. Business - 17/06/2019 AccorHotels certified review

Hospitality was very good. Food was also good. Rooms and service was very good.

Dear Mr. K., Warm greetings from Swissôtel Kolkata! Thank you for choosing to stay with us and spending some of your precious time to share your review. We are delighted to read that you had a comfortable stay and appreciated our hospitality. We always strive to maintain our hospitality services to exceed your expectation. Your appreciation and acknowledgement are very much treasured. We look forward to welcome you back soon. With Warm Regards, Subhrajit Bardhan General Manager
Customer review rating 4.3/5

Rajiv S. Business - 14/06/2019 AccorHotels certified review

mixed experiences, have given feedback & got responses too.

Dear Mr. s., Warm greetings from Swissotel Kolkata! We thank you for choosing to stay with us and we very much appreciate your feedback. However, we regret that your experience was less than satisfactory. While I wish you had a better experience, it is the feedback like this that we learn from and use to improve. Please be rest assured that every guest complaint is important to us and is handled with utmost sincerity. Thank you for voicing your opinion. I assure you that we will work on your feedback positively and will keep learning and improving. It is our genuine aspiration to meet your every expectation and we look forward to the pleasure of welcoming you again with heartfelt service excellence. With warm regards, Subhrajit Bardhan General Manager

Wonderfull Experience , Love and Carrying

Customer review rating 4.3/5

Vasanth Business - 14/06/2019 AccorHotels certified review

I like to stay in Swissotel whenever i come to kolkata. Due to the peoples love and carrying which makes the stay wonderful.

Dear Mr. V., Warm greetings from Swissôtel Kolkata! Thank you for choosing to stay with us and spending some of your precious time to share your review. We are delighted to read that you had a comfortable stay and appreciated our hospitality. We always strive to maintain our hospitality services to exceed your expectation. Your appreciation and acknowledgement are very much treasured. We look forward to welcome you back soon. With Warm Regards, Subhrajit Bardhan General Manager

Comfortable stay

Customer review rating 4.3/5

Prakash T. Families - 13/06/2019 AccorHotels certified review

Comfortable, friendly staffs

Dear Mr. T., Warm greetings from Swissôtel Kolkata! Thank you for choosing to stay with us and spending some of your precious time to share your review. We are delighted to read that you had a comfortable stay and appreciated our hospitality. In relation to the health faucet, we wish to let you know that when the hotel was built, the designers had planned the rooms without faucet. Due to the way the utilities are designed in the room, changes made required major civil work . The modifications made is the best we could do. However, we have updated your profile and we will offer you a room with the health faucet on the right for your future visits. We look forward to welcome you back soon. With Warm Regards, Subhrajit Bardhan General Manager

An excellent Stay

Customer review rating 4.3/5

Jandev G. Families - 13/06/2019 AccorHotels certified review

An excellent stay. Beautiful location and city centre Mall nearby and no disturbances as such. Jaccuzi Pool needs a slight maintenance. Rest all was really wonderful.

Dear Mr. D., Warm greetings from Swissotel Kolkata! We very much appreciate your comments regarding your recent stay at the Swissôtel Kolkata. It is always a pleasure to receive positive feedback. I will share your comments with my team. Your words of appreciation of our services will go a long way to motivate my entire team and will enable them to continue to deliver the high level of service to our valued guests. It is our endeavour to continuously improve and offer an elevated product to our valued guests. Thank you once again for sharing your experience, and we hope your next visit will be more pleasant than the previous one. Sincerely, Subhrajit Bardhan General Manager

VERY GOOD

Customer review rating 4.3/5

Anonymous Business - 12/06/2019 AccorHotels certified review

IT WAS A NICE EXPERIENCE . i WOULD LOVE TO GO BACK AND STAY IN THE HOTEL .

Dear Ms. D., Warm greetings from Swissotel Kolkata! Thank you for spending some of your precious time to share your review and also sharing your kind words about your experience at our hotel. We always strive to maintain our hospitality services to exceed your expectation. Your appreciation and acknowledgement are very much treasured. Owning guest loyalty through their experience is of utmost importance to us. We look forward to a long lasting relationship with you and to serving you again. With Warm Regards, Subhrajit Bardhan General Manager

Stay was very comfortable

Customer review rating 4.3/5

B. C. Solo - 12/06/2019 AccorHotels certified review

Had a smooth stay. No hassles and very friendly staff.

Dear Mr. Chakraborty Warm greetings from Swissôtel Kolkata! Thank you for choosing our hotel for your recent stay and also for your positive feedback about our hotel. Our team is always committed to consistently provide efficient and heartfelt service to our guests, so your appreciation and acknowledgement is our greatest reward! We value your patronage and appreciate your confidence in us. We hope to see you again soon. With Warm Regards, Subhrajit Bardhan General Manager

Comfortable and pleasant stay

Customer review rating 4.3/5

Anonymous Business - 12/06/2019 AccorHotels certified review

It was a wonderful experience for me to stay at hotel. Located at clean area adjacent to shopping mall where one can get all daily or otherwise stuffs. Being near to airport one can take flight without worry of Kolkata traffic

Dear Mr. S., Warm greetings from Swissotel Kolkata! Thank you for staying with us and sharing your wonderful feedback about your recent stay at Swissôtel Kolkata. It gives us great satisfaction to know you found the atmosphere clean, ambience soothing and attractive, rooms tastefully decorated and bed comfortable. Breakfast was gratifying to your taste. Thank you once again for your words of compliment. Thank you also for appreciating the personalized and courteous services offered by my team members. I will surely share your comments with my team. Nice to know you liked our location, being close to the airport. We are extremely delighted to have you as an “ambassador” for Swissotel Kolkata. We look forward to a long lasting relationship with you and to serving you again. Warm regards, Subhrajit Bardhan General Manager

Mr Soumen P.

Customer review rating 4.3/5

Soumen P. Families - 10/06/2019 AccorHotels certified review

Great Experiance. Staff were very good. Overall just perfect.

Dear Mr. P. Warm greetings from Swissôtel Kolkata! Thank you for choosing our hotel for your recent stay and also for your positive feedback about our hotel. Our team is always committed to consistently provide efficient and heartfelt service to our guests, so your appreciation and acknowledgement is our greatest reward! We value your patronage and appreciate your confidence in us. We hope to see you again soon. With Warm Regards, Subhrajit Bardhan General Manager

it was perfect

Customer review rating 4.3/5

A. Business - 10/06/2019 AccorHotels certified review

i stayed at your hotel as part of an official trip. i was fasting during Ramadan. i was very touched that the hotel provided me iftaar and sehri. they even accepted my request and sent sehri to my room and i didnt have to go to the coffee shop in the middle of the night. Your customer care was excellent. Thank you.

Dear Ms. A., Warm greetings from Swissôtel Kolkata! Thank you for choosing to stay with us and spending some of your precious time to share your review. We are delighted to read that you had a comfortable stay and appreciated our hospitality. We always strive to maintain our hospitality services to exceed your expectation. Your appreciation and acknowledgement are very much treasured. We look forward to welcome you back soon. With Warm Regards, Subhrajit Bardhan General Manager
Customer review rating 4.3/5

Ravindra K. Business - 10/06/2019 AccorHotels certified review

All sort of co operation has found. Thanks.

Dear Mr. K., Warm greetings from Swissotel Kolkata! Thank you for staying with us and sharing your feedback about your recent stay at Swissôtel Kolkata. It is always encouraging to know that we were able to achieve our standards of ensuring that your stay with us was perfect. This is what we strive for every day. We cherish your patronage and appreciate your confidence in us. It is a pleasure to have you as our ambassador and we look forward to a long lasting relationship with you and to serving you again. With warm regards, Subhrajit Bardhan General Manager

Welcoming and guest-centric!

Customer review rating 4.3/5

Danish A. Business - 10/06/2019 AccorHotels certified review

It was definitely one of the best hotel stay I have ever experienced, and just to highlight, I've stayed in all 'who's who' hotels that one can name! What stood out as the major highlight is the hotel staff's willingness to be of help and service to you! Every single individual I came into contact with was extremely welcoming and helpful, right from the people at the hotel gate, to the receptionists, room service people and people I called up for help from the room (Swiss service?). Sadly I have forgotten names, I would like to give a big shoutout to all the room service people for room # 516 on 03 and 04 June. At the checkout, Chirag was really kind and warm, kudos to his customer-oriented behavior!

Dear Mr. A., Warm greetings from Swissotel Kolkata! Thank you for your wonderful feedback. It is always encouraging to learn that our guests are satisfied with our courteous and cordial services, as this is what we strive for every day. We always endeavor to maintain our service standards to exceed your expectation. Your appreciation and acknowledgement is very much treasured. We value your patronage and appreciate your confidence in us. We look forward to a long lasting relationship with you and to serving you again. With warm regards, Subhrajit Bardhan General Manager

Excllent

Customer review rating 4.3/5

Camelia C. Couples - 10/06/2019 AccorHotels certified review

Amazing

Dear Mr. C., Warm greetings from Swissotel Kolkata! Thank you for staying with us and sharing your feedback about your recent stay at Swissôtel Kolkata. It is always encouraging to know that we were able to achieve our standards of ensuring that your stay with us was perfect. This is what we strive for every day. We cherish your patronage and appreciate your confidence in us. It is a pleasure to have you as our ambassador and we look forward to a long lasting relationship with you and to serving you again. With warm regards, Subhrajit Bardhan General Manager

Spacious room and Great service

Customer review rating 4.3/5

Radhika Business - 07/06/2019 AccorHotels certified review

I was so pleasantly surprised with the room- spacious and with modern amenities. Extremely well kept. I ordered room service for dinner, food quality was great and service was prompt. Breakfast staff was also extremely good. I would be happy to stay here again, when visiting Kolkata

Dear Ms. S., We very much appreciate your comments regarding your stay at the Swissôtel Kolkata. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Subhrajit Bardhan

Not customer friendly staff

Customer review rating 4.3/5

Prabhudev A. Business - 06/06/2019 AccorHotels certified review

The attitude of the front office staff would only bring a dent on this hotel. They were not prepared to upgrade the room even at the increased cost, to the prefixed package of theirs, as my booking was done through Booking.com. Even though I mentioned that I am ready to pay for the difference between the package booked and the higher package, they were not ready to oblige !!! They say they will not change any package if it was booked under Booking.com. Ridiculous !!! Secondly as I had a late night Check-in, I had ordered for a Hot Chocolate which was served in the room at around 12 midnight. The bearer insisted that the payment for the same to be made only by cash and he cannot put it to the room bill, only because there was no advance deposit on my account. In fact while checking in I myself had offered the front desk staff to take a round figure as advance higher than the booked two nights price. But they themselves said that only the rent is sufficient and had taken it. As a widely traveled person, I have only felt that it is a sort of failed/bad customer service by the hotel staff. Probably, the hotel expects only 'gori skin' people as their guests and would discourage the locals. So we could refrain from such staff and such hotels, when we have more options.

Dear Mr. A., Thank you for taking the time to tell us about your experience at the Swissôtel Kolkata. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Swissôtel, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate you sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Subhrajit Bardhan

Nice stay

Customer review rating 4.3/5

Ramesh K. Families - 05/06/2019 AccorHotels certified review

My self ramesh & my family staying in swisshotel kolkata from 19 to 24 th may 2019 our experience is very nice we enjoying very much thanks swisshotel & all staff shubhagm & Raghav also nice breakfast & good location again thanks ok

Dear Mr. k., Warm greetings from Swissotel Kolkata! Thank you for spending some of your precious time to share your review and also sharing your kind words about your experience at our hotel. We always strive to maintain our hospitality services to exceed your expectation. Your appreciation and acknowledgement are very much treasured. Owning guest loyalty through their experience is of utmost importance to us. We look forward to a long lasting relationship with you and to serving you again. With Warm Regards, Subhrajit Bardhan General Manager

Great customer service!!

Customer review rating 4.3/5

Vidya Business - 05/06/2019 AccorHotels certified review

It was a great pleasure to stay at Swissotel. My sincere thanks to all staff, and especially Prabal, Monisha, Chef Ananta and Avick, the Purovel Spa and Ranita have contributed to this excellent stay. Well done, everybody!! Looking forward to my next stay.

Dear Ms J., Warm greetings from Swissotel Kolkata! Thank you for choosing our hotel for your recent stay and also for your lovely compliments. We are always here committed to consistently provide efficient and discrete service, so your appreciation and acknowledgement is our greatest reward! It is a pleasure to have you as our guest. We value your patronage and appreciate your confidence in us. Tribute like yours makes the effort which went behind it worthwhile. The support we receive is highly appreciated and we look forward to your support always. With Warm Regards, Subhrajit Bardhan General Manager

Seems the owners son gets to do what he likes at the expense of customers

Customer review rating 4.3/5

Unsatisfied Business - 05/06/2019 AccorHotels certified review

Hotel itself was fine however found ourselves being treated 2nd class when the owners son decided to throw a party in the restaurant we were encouraged to eat at. Firstly they move us saying there's a private function later then turn the lights down and pump the music beyond 120db leaving us unable to even talk. My ears are still ringing and the hotel staff didn't do a thing to help us. We won't be staying there again. This seems to be a common theme across the country where you're only important till someone more important than you comes into the picture!

Dear Mr. H., Thank you for taking the time to tell us about your experience at the Swissôtel Kolkata. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Swissôtel, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. We would request you to treat this as an isolated case of lapse of judgement from our part and rest assured we will implement corrective measures. We appreciate you sharing your concerns and we look forward to being of better service to you again. Sincerely, Subhrajit Bardhan
Our most recent 20 reviews

In partnership with TripAdvisor

Our other hotels nearby

All our hotels in kolkata