Hotel - Swissôtel Kolkata
Swissôttel Hotel Swissôttel Hotel

Swissôtel Kolkata

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4.3/5 1,112 reviews
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  • The hotel has wifi WIFI/Internet Access
  • The hotel serves breakfast Breakfast
  • The hotel has a bar Bar
  • The hotel has a parking Parking
  • The hotel has a restaurant Restaurant
  • The hotel has air conditioning in rooms Air Conditioning
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Services in the hotel and nearby

Check-in from 13h00
Check out up to 11h00
Paying

Services and practical information

  • WIFI/Internet Access
    • WiFi at the hotel
    • WiFi in your room
  • Parking
    • Private indoor parking
    • Private outdoor parking
    • Well-lit parking
  • Accessibility for people with reduced mobility
    • Wheelchair access
    • Reduced mobility facilities
    • Accessible bathroom
  • Air conditioned
    • Air conditioning
    • Automatic air control
    • Air Conditioning
  • NETAJI SUBHASH CHAND B INTL APT

Leisure and activities

  • Outdoor unheated pool
  • Fitness centre
  • Massage

Catering

  • 4 restaurant(s)
  • 2 bar(s)

Business services

  • 6 meeting room(s)
  • Conventions hotel
  • Business center with support staff
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Hotel location

Our rooms

Swissotel Kolkata features 147 elegant guest rooms and suites from the Classic room at 32 m2 - Swiss Business Advantage - Swiss Executive Club - Junior Suites - to the Executive Suites at 68 m2.Selected Swiss Executive Rooms and Suites also boast of a private outdoor Jacuzzi. Exceptional service - exclusive access to our Executive Lounge - complimentary breakfast - evening cocktails - and many more privileges can be enjoyed by guests

  • 147 rooms
  • Crib on request
    • Air conditioning
    • Emergency exit map
    • Automatic air control
    • Bathroom doors 32 inches wide
    • Crib on request
    • WiFi in your room
    • Jacuzzi
    • Sprinkler in room
    • Keycard-operated door locks
    • Audible smoke alarms in rooms
    • Deadbolts and/or locks in rooms
    • Security peephole
    • Emergency info in rooms
Our rooms fittings

Our restaurants and bars

See all our restaurants
See all our bars
See all our restaurants and bars

Your meetings and events

4.3/5 AccorHotels Rating Based on 1,112 reviews

Our guest reviews for Swissôtel Kolkata

100% genuine reviews from our guests

Find out more
AccorHotels certified review
Rajesh K. B. Business - 19/04/2018
« Beautiful Stay at Swissotel »

Nice stay with a variety of food and warm service - I would like mention some name for excellent Greetings : Ms Ranita - Best lady in hospitality Business Mr Prashant Tiwari - Excellent Customer care Skill Really I impressed And finally Con: you need to be improved customer attention in Restro Mr Jaiswal (Chef) - excellent food maker Just WoW

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mr. K., Warm greetings from Swissotel Kolkata! Thank you for your wonderful feedback. It is always encouraging to learn that our guests are satisfied with our courteous and cordial services, as this is what we strive for every day. We always endeavor to maintain our service standards to exceed your expectation. Your appreciation and acknowledgement is very much treasured. However, we have also taken note of your feedback regarding customer attention in the restaurant. We value your patronage and appreciate your confidence in us. We look forward to a long lasting relationship with you and to serving you again. With warm regards, Subhrajit Bardhan General Manager

AccorHotels certified review
Amit U. Business - 18/04/2018
« Pathetic Experience and never to stay again!!! Poor Make up for the admitted issues during the stay »

Was the worst experience and affected my work the following day and there wasent even the courtesy of the GM to send an apology letter

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mr. U., Warm greetings from Swissotel Kolkata! At the onset I would like to take this opportunity to thank you for your feedback on our online systems. We truly regret the poor customer experience you faced due to the mosquitoes present in the room. We understand your feelings. Your feedback has already been considered for evaluation to ensure a positive and superior experience in the future. Sorry for not replying to you earlier. Wanted to let you know the steps initiated based on your feedback. We have taken up the mosquitoes issue as a crucial concern. Various steps are initiated with immediate effect. Fumigation are being done on a regular basis .We are sealing all the corridor entrances, as far as practically possible, to avoid influx of mosquitoes. Mosquito repellants are being plugged on in every room. Incense sticks and diffusers are being placed at various points in the hotel. We are doing our best to keep our guests comfortable. Please do give us a chance to earn back your trust; I can assure you that we will do our best to give you the great hotel experience many have grown so fond of. We look forward to seeing you again. Warm Regards, Subhrajit Bardhan General Manager

AccorHotels certified review
S. P. Families - 18/04/2018
« Outstanding »

https://www.tripadvisor.in/ShowUserReviews-g304558-d17…-r57…-Swissotel_Kolkata-Kolkata_Calcutta_Kolkata_District_West_Bengal.html

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mr. P., Warm greetings from Swissotel Kolkata! We thank you for coming to our hotel and we very much appreciate your wonderful feedback. My team and I are delighted to know that you had an enjoyable experience and found our services to be outstanding. Thank you for your kind compliments about our service standards and for the attentive and sincere team members, who offer service always with a smile. It is our endeavour always to offer you hospitality at its best, with a dash of Swissness and make you feel complete at home. We are extremely delighted to have you as an “ambassador” and we look forward to a long lasting rewarding relationship with you and to serving you again. Kind regards Subhrajit Bardhan General Manager

AccorHotels certified review
Adrian M. Families - 18/04/2018
« Great Staff, Great Location »

The staff were excellent, from been greeted at the airport, to check in and beyond. A special mention to Kim and the team in the Executive Lounge who made us all very welcome and fussed over our two young boys. The hotel accomdated all our wished from adjoining rooms to a late checkout, and were very understanding when we were late due to horrendous traffic that day. The hotel itself was spotless, and the room facilities were excellent. Room service was tasty and quick, although the boys were disappointed they couldn't get a pizza as it was raining? Only negative comment is that the decking are around the pool and Splash is in need of some maintenance.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mr. M., Warm greetings from Swissotel Kolkata! We thank you for choosing to stay with us at Swissotel Kolkata for your short trip and we very much appreciate your feedback. My team and I are delighted to know that you had a great experience. Thank you for your kind compliments of our service standards, the tasty food and for our prompt, attentive and sincere team members. It is our endeavour always to offer you hospitality at its best, with a dash of Swissness Nice to know you appreciated the Executive Lounge and had a relaxing time. However, we shall enhance the culinary experience at our lounge. Your feedback is very important to us. However your comments regarding the poor maintenance of the areas next to the pool and splash, we are aware of the same.Renovation work is under process and shall be be over with it shortly. We value your patronage and appreciate your confidence in us. Counting you among our customers is something for which we are especially grateful. We are looking forward to seeing and welcoming you back again. With warm regards, Subhrajit Bardhan General Manager

AccorHotels certified review
Devi P. M. Business - 18/04/2018
« Great and nice staffs who are always there on your need with good smile on face . »

I have first time here and I am impressed with the approach and polite behavior of your staffs.Really nice people who always loved to help you with nice smile . The food is good with lot of variety and every thing is on time and accurate .I am very thankful to Mr .Prabal. Any impossible task you think you need then just ring him he will make it possible for you and ends with the line "pleasure is mine as always sir".Thank you very much for all the care you have taken starting from cleaning the room ,food commuting to hotel ,IPL match arrangement etc ..Best wishes for future .

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mr. M., Warm greetings from Swissotel Kolkata! We thank you for coming to our hotel and we very much appreciate your wonderful feedback. My team and I are delighted to know that you had an enjoyable experience and found our services to be outstanding. Thank you for your kind compliments about our service standards and for the polite, attentive and sincere team members, who offer service always with a smile. Nice to know you appreciated the wide spread of breakfast and well appointed rooms. It is our endeavour always to offer you hospitality at its best, with a dash of Swissness and make you feel complete at home. We are extremely delighted to have you as an “ambassador” and we look forward to a long lasting rewarding relationship with you and to serving you again. Kind regards Subhrajit Bardhan General Manager

AccorHotels certified review
Debabrata D. Couples - 17/04/2018
« Enjoyed my stay which exceeded expectation. »

I will come back again to enjoy your courteous company ( staff members of all levels) during my next visit to Swissotel, Kolkata. Keep it up!

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mr. D., Warm greetings from Swissotel Kolkata! We very much appreciate your comments regarding your recent stay at the Swissôtel Kolkata. It is always a pleasure to receive positive feedback. I will share your comments with my team. Your words of appreciation of our services will go a long way to motivate my entire team and will enable them to continue to deliver the high level of service to our valued guests. It is our endeavour to continuously improve and offer an elevated product to our valued guests. Thank you once again for sharing your experience, and we hope your next visit will be more pleasant than the previous one. Sincerely, Subhrajit Bardhan General Manager

AccorHotels certified review
Dinesh S. C. Business - 17/04/2018
« A VERY PLEASENT AND SATIFYING STAY »

VERY GOOD LOCATION WITH EASY ACCESS FROM AIRPORT . FRIENDLY AND HELPFUL STAFF AT FRONT OFFICE. STAFF AT RESTAURENT WERE AMAZING , ALWAYS LOOKING OUT TO SERVE YOU AND OFFER SOEMTHING SPECIAL . A VERY GOOD GYM , OVERLOOKING INFINITY POOL ON 06TH FLOOR . VERY PROMPT HOUSE KEEPING STAFF , BY THE TIME YOU RETURN FROM BREAKFAST ROOM IS ALL MADE UP . VERY IMPRESSIVE

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mr. C., Warm greetings from Swissotel Kolkata! Thank you for choosing our hotel for your recent stay and also for your lovely compliments. It is always encouraging to learn that our guests are satisfied with our professional and courteous as this is what we strive for every day. It gives us great satisfaction to know you found our location very convenient and restaurant and housekeeping team very prompt. The gym and infinity pool provided you with a relaxing time. We are always here committed to consistently provide efficient and discrete service, so your appreciation and acknowledgement is our greatest reward! We value your patronage and appreciate your confidence in us. Tribute like yours makes the effort which went behind it worthwhile. The support we receive is highly appreciated and we look forward to your support always. With Warm Regards, Subhrajit Bardhan General Manager

AccorHotels certified review
Sandeep V. Business - 16/04/2018
« Gracious as always. »

Wonderful stay. Very warm , courteous and graceful staff.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mr. V., Warm greetings from Swissotel Kolkata! Thank you for your wonderful feedback. It is always encouraging to learn that our guests are satisfied with our courteous and cordial services, as this is what we strive for every day. We always endeavor to maintain our service standards to exceed your expectation. Your appreciation and acknowledgement is very much treasured. We value your patronage and appreciate your confidence in us. We look forward to a long lasting relationship with you and to serving you again. With warm regards, Subhrajit Bardhan General Manager

AccorHotels certified review
Anonymous Business - 16/04/2018
« Staff very friendly and helpful »

My third stay at this hotel this year and another enjoyable stay. The standard of rooms and services provided was excellent.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Ms. S., Warm greetings from Swissotel Kolkata! We thank you for choosing to stay with us at Swissotel Kolkata and we very much appreciate your feedback. We are delighted to know that your stay was amazing and you appreciated our Swiss hospitality. However, you seem to be unhappy with the wifi connectivity. Please be rest assured that every guest complaint is important to us and is handled with utmost sincerity. We are surely coming up with an improvised plan. You were also not very happy with the dinner experience. We shall surely do our investigation and emphasis more on training to ensure a seamless service on your next visit. Thank you for your kind feedback, and we hope to see you again soon for another magnificent journey with us. With warm regards, Subhrajit Bardhan General Manager

AccorHotels certified review
S. N. Business - 16/04/2018
« Mr »

Very pleasant and comfortable. Highly recommended.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mr. N., Warm greetings from Swissôtel Kolkata! Thank you for choosing to stay with us and spending some of your precious time to share your review. We are delighted to read that you had comfortable stay and appreciated our hospitality. We always strive to maintain our hospitality services to exceed your expectation. Your appreciation and acknowledgement are very much treasured. We look forward to welcome you back soon. With Warm Regards, Subhrajit Bardhan General Manager

AccorHotels certified review
Jigme G. D. Solo - 16/04/2018

I was extremely impressed with the service and the friendliness of your team.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mr. D., Warm greetings from Swissotel Kolkata! Thank you for your wonderful feedback. It is always encouraging to learn that our guests are satisfied with our courteous, cordial and friendly services, as this is what we strive for every day. We always endeavor to maintain our service standards to exceed your expectation. Your appreciation and acknowledgement is very much treasured. We value your patronage and appreciate your confidence in us. We look forward to a long lasting relationship with you and to serving you again. With warm regards, Subhrajit Bardhan General Manager

AccorHotels certified review
Aruna Solo - 13/04/2018
« Exemplary »

Amazing. All staff were a credit to your hotel . A special mention of Prabal Ghosh who oversaw the booking

Our hotel has responded to the review
Our hotel has responded to the review

Dear Ms. R., Warm greetings from Swissotel Kolkata! Thank you for your wonderful feedback. It is always encouraging to learn that our guests are satisfied with our courteous and cordial services, as this is what we strive for every day. Thank you for appreciating Prabal, who went beyond the call of duty to offer exemplary service. We always endeavor to maintain our service standards to exceed your expectation. Your appreciation and acknowledgement is very much treasured. We value your patronage and appreciate your confidence in us. We look forward to a long lasting relationship with you and to serving you again. With warm regards, Subhrajit Bardhan General Manager

AccorHotels certified review
Paul B. Families - 13/04/2018
« Best service ever. The entire team just gave us so much attention. »

Late arrival after midnight. Airport pickup perfect. Reception perfect. Room fantastic! Only 4 hours before 5 AM departure. Breakfast made and four of your associates helped us load our car. Well done.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mr. B., Warm greetings from Swissotel Kolkata! Thank you for choosing to come to our hotel and we are very much delighted to know you had an amazing experience. We are extremely excited to be able to provide the ultimate experience of genuine Swiss hospitality to you. Makes me really glad to know you appreciated the attentive, personalized and timely service offered by my team. Every thing seemed perfect to you. We value your patronage and appreciate your confidence in us. Counting you among our customers is something for which we are especially grateful. We look forward to a long lasting rewarding relationship with you and to serving you again. With Warm Regards, Subhrajit Bardhan General Manager

AccorHotels certified review
Murughan Families - 13/04/2018
« satisfied »

good. nearest to airport. good service.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mr. K., Warm greetings from Swissotel Kolkata! Thank you for staying with us and sharing your feedback about your recent stay at Swissôtel Kolkata. It is always encouraging to know that we were able to achieve our standards of ensuring that your stay with us was satisfying. This is what we strive for every day. We cherish your patronage and appreciate your confidence in us. It is a pleasure to have you as our ambassador and we look forward to a long lasting relationship with you and to serving you again. With warm regards, Subhrajit Bardhan General Manager

AccorHotels certified review
Norman W. Business - 13/04/2018
« Overall good »

The Staff was friendly, the room was nice the bed was great. One of the best beds I have ever slept in.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mr. W., Warm greetings from Swissotel Kolkata! Thank you for staying with us and sharing your wonderful feedback about your recent stay at Swissôtel Kolkata. It gives us great satisfaction to know you rooms tastefully decorated and bed very comfortable. Thank you also for appreciating the personalized and courteous services offered by my team members. I will surely share your comments with my team. We are extremely delighted to have you as an “ambassador” for Swissotel Kolkata. We look forward to a long lasting relationship with you and to serving you again. Warm regards, Subhrajit Bardhan General Manager

AccorHotels certified review
Anonymous Families - 11/04/2018
« Comfortable and stress free »

Stay was comfortable. Cleanliness was good. Room service could be improved with timeliness.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mr. L., Warm greetings from Swissotel Kolkata! Thank you for staying with us and sharing your wonderful feedback about your recent stay at Swissôtel Kolkata. It gives us great satisfaction to know you found the atmosphere clean. Nice to know you had a stress free and a comfortable stay. Thank you once again for your words of compliment. However, we have taken note of your comments regarding room service and we shall surely improve on our internal process to make your stay glitch free. We are extremely delighted to have you as an “ambassador” for Swissotel Kolkata. We look forward to a long lasting relationship with you and to serving you again. Warm regards, Subhrajit Bardhan General Manager

AccorHotels certified review
Chandra S. S. Business - 09/04/2018
« Very Poor Service and staff behavior was bad »

The overall service was very poor. I had booked the room from Monday but the reception informed me that the king sized bed room was not available even though I checked on 6 AM on Tuesday morning. The girl at the reception said she will inform the manager and get me moved into the right room that day, but till checkout nobody even bothered to call or even inform on what happened. On the checkout day, even the duty manager started arguing and said they I had never booked a king sized bed room. After I showed them the reservation confirmation from CWT, they said that the hotel never confirmed that so thus they did not give me a room with kind bed. The drop to the Office is mentioned as a part of the rate, but when I asked for the drop, they said that was chargeable and the person first wanted to book that to the room as his duty was getting over. I stopped taking the drop to office after that as nobody of the hotel staff knew if that was part of the rate. The breakfast was bad. The items were not available as per the board put in, when I asked they removed the boards. The food quality was average.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mr. S., Warm greetings from Swissôtel Kolkata! Thank you for choosing to stay with us and sharing your feedback. I apologize for the less than satisfactory experience that you had with us. I have noted the issues mentioned in your feedback. The primary reason for your dissatisfaction was the communication gap and the preference of bed. We will do our investigations and make sure corrective measures are implemented. My Front Office Manager, Mr. Sauvik Sur shall be in touch with you. Kindly help us in our stride to serve you better. It seems you were also not at all happy with the culinary experience. We shall do our investigation and come up with an enhanced and improvised spread much better than before. Nothing is more important than regaining your trust. We wish you to have the great hotel experience that so many of our guests have grown so fond of. We look forward to welcoming you back soon. With warm regards, Subhrajit Bardhan General Manager

AccorHotels certified review
Kimberly B. Solo - 09/04/2018
« This hotel and staff are amazing!!! »

Everyone should treat themselves to this experience! The hotel is beautiful... the rooms are very comfortable and accommodating, the infinity pool is lovely, and the outdoor cabana is very nice! The breakfast buffet is delicious... there was Indian cuisine, pastries, made to order eggs- waffles- pancakes, and everything in between! And the staff are wonderful, very hospitable! They walk you through every step of the way, and are always willing and able to help with your every want and need! Staying here was truly a delight! When I was not able to print my boarding pass for my flight out, they had someone at the airport waiting for me with my boarding pass in hand! He helped me get checked in for my flight, luggage and all! The customer service everyone at this hotel exhibits is just exceptional!

Our hotel has responded to the review
Our hotel has responded to the review

Dear Ms. B., Warm greetings from Swissôtel Kolkata! We thank you for coming to our hotel and we very much appreciate your wonderful feedback. My team and I are delighted to know that you had an excellent experience. Thank you for your kind compliments of our service standards, friendly and sincere team members with a welcoming smile always. The well-appointed room and infinity pool provided you with a refreshing and relaxing time. Thank you for appreciating the courteous and helpful services of my team who wen the extra mile to make your stay wonderful. We always strive to maintain our hospitality services to exceed your expectation. Your appreciation and acknowledgement are very much treasured. We are extremely delighted to have you as an “ambassador” and we look forward to a long lasting rewarding relationship with you and to serving you again. Owning guest loyalty through their experience is of utmost importance to us. With Warm Regards, Subhrajit Bardhan General Manager

AccorHotels certified review
Anonymous Families - 08/04/2018
« great peaceful and calming »

very good

Our hotel has responded to the review
Our hotel has responded to the review

Dear Ms. T., Warm greetings from Swissotel Kolkata! Thank you for your wonderful feedback. It is always encouraging to learn that our guests are satisfied with our courteous and cordial services, as this is what we strive for every day. We always endeavor to maintain our service standards to exceed your expectation. Your appreciation and acknowledgement is very much treasured. We value your patronage and appreciate your confidence in us. We look forward to a long lasting relationship with you and to serving you again. With warm regards, Subhrajit Bardhan General Manager

AccorHotels certified review
Dr D. Solo - 08/04/2018
« Good »

It was good.. Totally satisfied.. Only concern was food at swiss cafe.. It was just ok.. Not much variety in buffet.. Food at darbar was though good

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mr. D., Warm greetings from Swissotel Kolkata! Thank you for taking the time to review us on our on-line feedback system. However, you seem to be unhappy with the culinary experience at Cafe Swiss. You felt that it had limited variety and did not give value for your money. Even the check-out experience was not pleasurable. We shall do our investigations and come up with a positive solution. However, if you could share with us a more detailed feedback, it would help us in a stride to step-up on our quality control and ensure adequate corrective measures are implemented. It is our genuine aspiration to meet your every expectation and we look forward to the pleasure of welcoming you again with heartfelt service excellence. With warm regards, Subhrajit Bardhan General Manager

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