Hotel - Swissôtel Kolkata
Swissôttel Hotel Swissôttel Hotel

Swissôtel Kolkata

4.3/5 1,402 reviews
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  • The hotel has wifi WIFI/Internet Access
  • The hotel serves breakfast Breakfast
  • The hotel has a bar Bar
  • The hotel has a parking Parking
  • The hotel has a restaurant Restaurant
  • The hotel has air conditioning in rooms Air Conditioning
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Services in the hotel and nearby

Check-in from 13h00
Check out up to 11h00

Services and practical information

Paying
  • WIFI/Internet Access
    • WIFI at the hotel
    • WIFI in your room
  • Parking
    • Private indoor parking
    • Private outdoor parking
    • Well-lit parking
  • Accessibility for people with reduced mobility
    • Wheelchair access
    • Reduced mobility facilities
    • Accessible bathroom
  • Air conditioned
    • Air conditioning
    • Automatic air control
    • Air Conditioning
  • NETAJI SUBHASH CHAND B INTL APT

Leisure and activities

  • Outdoor unheated pool
  • Fitness centre
  • Massage

Catering

  • 4 restaurant(s)
  • 2 bar(s)

Business services

  • 6 meeting room(s)
  • Conventions hotel
  • Business center with support staff
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Hotel location

Our rooms

Swissotel Kolkata features 147 elegant guest rooms and suites from the Classic room at 32 m2 - Swiss Business Advantage - Swiss Executive Club - Junior Suites - to the Executive Suites at 68 m2.Selected Swiss Executive Rooms and Suites also boast of a private outdoor Jacuzzi. Exceptional service - exclusive access to our Executive Lounge - complimentary breakfast - evening cocktails - and many more privileges can be enjoyed by guests

  • 147 rooms
  • Baby bed
    • Air conditioning
    • Emergency exit map
    • Automatic air control
    • Bathroom doors 32 inches wide
    • WIFI in your room
    • Baby bed
    • Jacuzzi
    • Sprinkler in room
    • Keycard-operated door locks
    • Audible smoke alarms in rooms
    • Deadbolts and/or locks in rooms
    • Security peephole
    • Emergency info in rooms
Our rooms fittings

Our restaurants and bars

See all our restaurants
See all our bars
See all our restaurants and bars

Your meetings and events

4.3/5 AccorHotels Rating 1,402 reviews

Our guest reviews for Swissôtel Kolkata

100% genuine reviews from our guests

Find out more
Gerhard K. Business - 19/09/2018 AccorHotels certified review
« Happy stay »

Staff are very helpful, hotel is clean and neat with all of the usual amenities you would expect from an high priced hotel. The shopping mall directly next to the hotel makes it very convenient.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mr. K., Warm greetings from Swissotel Kolkata! We thank you for coming to our hotel and we very much appreciate your wonderful feedback. My team and I are delighted to know that you had an excellent experience. Thank you for your kind compliments of our service standards, friendly and sincere team members. Thank you for appreciating the well-appointed room and its amenities. The adjacent mall made your stay exciting. We always strive to maintain our hospitality services to exceed your expectation. Your appreciation and acknowledgement are very much treasured. However, we have also taken note of your feedback regarding the dinner experience. We shall do our investigations and come out with an improvised plan. We are extremely delighted to have you as an “ambassador” and we look forward to a long lasting rewarding relationship with you and to serving you again. Owning guest loyalty through their experience is of utmost importance to us. With Warm Regards, Subhrajit Bardhan General Manager

Rajendra Business - 19/09/2018 AccorHotels certified review
« The food at random dhaba is better then 5 star hotel. »

The food at random dhaba is better then 5 star hotel. cant imagine how the swistoll hotel giving that kind of food which is not good also not an average food in comparison of 2-3 star hotel.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mr. M., Warm greetings from Swissôtel Kolkata! At the onset, I would like to take this opportunity to thank you for your feedback. I regret that your experience of the overall stay with us was less than satisfactory. We are looking into the highlights of your response. My Front Office Manager along with my Executive Chef will be in touch with you. In order to improve our services to the next level, it would be very useful, if you could share with us more details of your feedback to help us in our stride to step-up on our standards and ensure adequate corrective measures are implemented. Nothing is more important than regaining your trust. If you give us a chance to earn back your trust, I can assure you that we will do our best to give you the great hotel experience that so many of our guests have grown so fond of. We look forward to welcome you back. With warm regards, Subhrajit Bardhan General Manager

Anonymous Friends - 19/09/2018 AccorHotels certified review
« Nice experience, looking forward to come again »

Check in was fast, staffs were cooperative, very near to airport,located in the heart of modern kolkata, extremely romantic Rooftop swimming pool, clean and calm environment. Overall very nice experience

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mr. M., Warm greetings from Swissôtel Kolkata! We thank you for coming to our hotel and we very much appreciate your wonderful feedback. My team and I are delighted to know that you had an excellent experience and you are looking forward to visit us again. Thank you for your kind compliments of our service standards, helpful and sincere team members with a welcoming smile always. The well-appointed room and rooftop swimming pool provided you with a refreshing and relaxing time. The proximity to the airport and the adjacent mall made your stay exciting. We always strive to maintain our hospitality services to exceed your expectation. Your appreciation and acknowledgement are very much treasured. We are extremely delighted to have you as an “ambassador” and we look forward to a long lasting rewarding relationship with you and to serving you again. Owning guest loyalty through their experience is of utmost importance to us. With Warm Regards, Subhrajit Bardhan General Manager

Anonymous Business - 18/09/2018 AccorHotels certified review
« Comfortable hotel »

Food is good. Breakfast menu is very good.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mr. T., Warm greetings from Swissotel Kolkata! We thank you for coming to our hotel and we very much appreciate your wonderful feedback. My team and I are delighted to know that you had a comfortable stay. Thank you for your kind compliments of our service standards, sincere team members and the scrumptious breakfast. We are extremely delighted to have you as an “ambassador” and we look forward to a long lasting rewarding relationship with you and to serving you again. Kind regards Subhrajit Bardhan General Manager

Debipriya B. Business - 18/09/2018 AccorHotels certified review
« good »

the team was good and courteous. The only thing i am a lilttle upset about was the addition of bar tab on my bill which i havent used. The room service team had placed 2 wine (1 in fridge and 2nd was place the next day in my drawer near tea/coffee mix) when the team asked what i used from the bar i clearly mentioned 2 nuts. when i get back to bangalore i checked my bill to find the Sula wine included in my bill. i called the hotel and explained the situation and i was told the money wont be reimbursed.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Ms. B., Warm greetings from Swissôtel Kolkata! Thank you for choosing to stay with us and sharing your feedback. I apologize for the less than satisfactory experience that you had with us. I have noted the issues mentioned in your feedback. The primary reason for your dissatisfaction was the billing issue related to the minibar. We will do our investigations and make sure corrective measures are implemented. My Front Office Manager, will be in touch with you for further assistance. Kindly help us in our stride to serve you better. Nothing is more important than regaining your trust. We wish you to have the great hotel experience that so many of our guests have grown so fond of. We look forward to welcoming you back soon. Sincerely, Subhrajit Bardhan General Manager

Anonymous Business - 17/09/2018 AccorHotels certified review
« Erroneous transaction leading to waste of my time in checking my accounts for reversals »

The stay was excellent, however this is the second instance where i was disappointed with the reception staff who charged me the amount (sale) instead of pre-auth on my credit card. On my last day, they informed me that it was erroneously done and the amount will be reverted to my credit card. Now everyday i have to waste my time checking my AMEX account for reversals. For your information reversal is still awaited.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mr. L., Warm greetings from I Kolkata! We truly appreciate and thank you for sharing your feedback about your recent visit to our hotel. We regret that you experienced a poor customer service. I understand your frustration and I appreciate your patience. Please accept our sincere apologies for pre-auth issue. My Front Office Manager was already been in touch with you and have taken steps to solve the issue. We are always eager to serve you better. Nothing is more important than regaining your trust and we look forward to serving you again. With Warm Regards Subhrajit Bardhan General Manager

Tulus S. Business - 17/09/2018 AccorHotels certified review

Just about average, got twin bed which not too comfortable for me. Breakfast options not many especially for non local guest like me. Check in/out are very good services.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mr. S., Warm greetings from Swissôtel Kolkata! Thank you for choosing to stay with us and spending some of your precious time to share your review. We are delighted to read that you had a comfortable stay and appreciated our hospitality. However, the bed was not very comfortable for you. We have uploaded your preference in our system so that we are able to make your next stay with us more relaxing. We always strive to maintain our hospitality services to exceed your expectation. Your appreciation and acknowledgement are very much treasured. We look forward to welcome you back soon. With Warm Regards, Subhrajit Bardhan General Manager

Anonymous Business - 17/09/2018 AccorHotels certified review

Excellent room. Restaurant service is also very good. Food spread kept in buffet may include cuisine of South India.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mr. M., Warm greetings from Swissôtel Kolkata! Thank you for choosing to stay with us and spending some of your precious time to share your review. We are delighted to read that you had a comfortable stay and appreciated our hospitality. We always strive to maintain our hospitality services to exceed your expectation. Your appreciation and acknowledgement are very much treasured. This is just to let you know that we usually display thematic buffet for each day. However, we do take special orders on guest request. On your next visit, you can let us know your preference and we can prepare food based on your preference. We look forward to welcome you back soon. With Warm Regards, Subhrajit Bardhan General Manager

Very C. S. Business - 17/09/2018 AccorHotels certified review
« Excellent »

Very courteous s.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mr. C., Warm greetings from Swissôtel Kolkata! Thank you for choosing to stay with us and spending some of your precious time to share your review. We are delighted to read that you had a comfortable stay and appreciated our hospitality. We always strive to maintain our hospitality services to exceed your expectation. Your appreciation and acknowledgement are very much treasured. We look forward to welcome you back soon. With Warm Regards, Subhrajit Bardhan General Manager

Amrita Business - 16/09/2018 AccorHotels certified review
« Wonderful »

Beautiful experience with the staff being very helpful and the rooms very well organized and comfortable.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Ms. S., Warm greetings from Swissotel Kolkata! Thank you for staying with us and sharing your feedback about your recent stay at Swissôtel Kolkata. It is always encouraging to know that we were able to achieve our standards of ensuring that your stay with us was perfect. This is what we strive for every day. We cherish your patronage and appreciate your confidence in us. It is a pleasure to have you as our ambassador and we look forward to a long lasting relationship with you and to serving you again. With warm regards, Subhrajit Bardhan General Manager

Fregy J. Business - 15/09/2018 AccorHotels certified review
« We Love it »

This is our fourth stay in this beautiful property. Very Helpful staff. We are always taken cared in all our trips. Perfectly clear rooms and great food too

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mr. J., Warm greetings from Swissôtel Kolkata! We thank you for coming to our hotel and we very much appreciate your wonderful feedback. My team and I are delighted to know that you had an excellent experience and you loved the hotel. Thank you for your kind compliments of our service standards, friendly and sincere team members with a welcoming smile always. The well-appointed room and restaurants provided you with a refreshing and relaxing time. We always strive to maintain our hospitality services to exceed your expectation. Your appreciation and acknowledgement are very much treasured. We are extremely delighted to have you as an “ambassador” and we look forward to a long lasting rewarding relationship with you and to serving you again. Owning guest loyalty through their experience is of utmost importance to us. With Warm Regards, Subhrajit Bardhan General Manager

Sayan R. Couples - 14/09/2018 AccorHotels certified review

It was excellent..would love to come once again

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mr. R., Warm greetings from Swissôtel Kolkata! Thank you for choosing our hotel for your recent stay and also for your positive feedback about our hotel. Our team is always committed to consistently provide efficient and heartfelt service to our guests, so your appreciation and acknowledgement is our greatest reward! However, you seem to be unhappy with the wifi connectivity. Please be rest assured that every guest complaint is important to us and is handled with utmost sincerity. We are coming up with an improvised plan. Thank you for bring these to my attention. We value your patronage and appreciate your confidence in us. We hope to see you again soon. With Warm Regards, Subhrajit Bardhan General Manager

Lokesh M. Couples - 10/09/2018 AccorHotels certified review
« Extremely satisfying experience, exactly what we were looking for »

We had a lot of fun and a relaxed stay, we enjoyed ourselves and all the services, the room was the best part.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mr. m., Warm greetings from Swissôtel Kolkata! Thank you for choosing to stay with us and spending some of your precious time to share your review. We are delighted to read that you had an extremely satisfying experience and appreciated our hospitality. We always strive to maintain our hospitality services to exceed your expectation. Your appreciation and acknowledgement are very much treasured. Nice to know you had a lot of fun and also a relaxing time. We look forward to welcome you back soon. With Warm Regards, Subhrajit Bardhan General Manager

Pravash B. Couples - 09/09/2018 AccorHotels certified review
« Good for business and pleasure »

Good

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mr. B., Warm greetings from Swissotel Kolkata! Thank you very much for choosing to stay with us and for your kind review of your recent visit to our hotel. My team and I are delighted to know that you had an enjoyable experience. It is our endeavour always to offer you hospitality at its best with a dash of Swissness. However, do feel free to connect with us directly to help us offer value for your money and show you our true Swissôtel hospitality. We are extremely delighted to have you as an “ambassador” and we look forward to a long lasting rewarding relationship with you and to serving you again. With warm regards, Subhrajit Bardhan General Manager

Rajendra N. J. Business - 05/09/2018 AccorHotels certified review

It was a nice experience though stayed for a couple of hours only.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mr. J., Warm greetings from Swissotel Kolkata! We thank you for choosing to stay with us at Swissotel Kolkata for your short trip and we very much appreciate your feedback. My team and I are delighted to know that you had a nice experience. We value your patronage and appreciate your confidence in us. Counting you among our customers is something for which we are especially grateful. We are looking forward to seeing and welcoming you back again. With warm regards, Subhrajit Bardhan General Manager

Deepak C. Business - 04/09/2018 AccorHotels certified review

Below average

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mr. C., Warm greetings from Swissotel Kolkata! Thank you for choosing to stay with us and taking the time to share your feedback about your recent visit. You seem not at all satisfied with the overall experience. However in order to investigate the lapses, we would request you to share more details of your feedback on the several services which were considered to be poor. We shall take all necessary steps to narrow down the causes and regain your confidence in us. My Front Office Manager shall be in touch with you shortly. Please help us in our stride to serve you better. It is our hope that you will give us another opportunity and we look forward to seeing you again. With warm regards, Subhrajit Bardhan General Manager

Sandip G. Business - 04/09/2018 AccorHotels certified review
« Comfortable stay, few services need further improvements »

Room was spacious & neatly done. Overall stay was comfortable. However, service in the areas like table service in breakfast, vehicle arrangements etc. may need further improvements.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mr. G., Warm greetings from Swissotel Kolkata! Thank you for spending some of your precious time to share your review and also sharing your kind words about your experience at our hotel. We always strive to maintain our hospitality services to exceed your expectation. Your appreciation and acknowledgement are very much treasured. However, we have taken note of your grievance regarding the efficiency of the restaurant services. We shall surely emphasis more on training and re-look into our process to that we are able to serve you better. Owning guest loyalty through their experience is of utmost importance to us. We look forward to a long lasting relationship with you and to serving you again. With Warm Regards, Subhrajit Bardhan General Manager

Anonymous Business - 31/08/2018 AccorHotels certified review
« Warm Hospitality »

Safety, Clean, Nice staff with good service &friendly at the restuarant& House Keeping But Check -in very slow.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mr. C., Warm greetings from Swissôtel Kolkata! We thank you for choosing to stay with us at Swissotel Kolkata and we very much appreciate your feedback. Although you had a comfortable stay but you were not very happy with the check-in experience. You found the services to be slow. We shall do our investigations, emphasis more on training and motivation exercises to come up with a positive solution. Thank you for your kind feedback, and we hope to see you again soon for a more better experience with us. With warm regards, Subhrajit Bardhan General Manager

Pradeep Business - 31/08/2018 AccorHotels certified review
« Not what i expected of Swissotel »

At check in i was told by a gril manning the desk that room was not available and i had to wait ...this at 8:30pm ! Although i had a letter from the hotel confirming the room. i was told to wait. after i expressed my displeasure...i was immediately alloted a room nO 802 !! room was filled with cigarette smoke although at the reception i was told this is a non-smoking hotel !?! when i complained i was alloted another room 901. Definately not swiss hospitality... i dont think i will be staying at your hotel ever again. i travel on business to a lot of places, i should rate this experience as the worst.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mr. S., Warm greetings from Swissôtel Kolkata! Thank you for choosing to stay with us and sharing your feedback. I apologize for the less than satisfactory experience that you had with us. I have noted the issues mentioned in your feedback. The primary reason for your dissatisfaction was the delay in check-in. We will do our investigations and make sure corrective measures are implemented so that in future guest are not made to feel uncomfortable. However, in order make things more easy my Front Office Manager, shall be in touch with you for further assistance. Nothing is more important than regaining your trust. We wish you to have the great hotel experience with us that so many of our guests have grown so fond of. We look forward to welcoming you back soon. Sincerely, Subhrajit Bardhan General Manager

Amar M. Families - 31/08/2018 AccorHotels certified review
« Memorable evening with friends »

We got a quick check in and briefing about dinner breakfast timing was done.We took two keys for our convenience.The room was perfect clean with an outdoor jacuzzi as a perfect setting.We had our friends come over for the evening and had a gala time having fun .We ordered food in our room which was delicious.Room service was prompt.Full points on every count.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mr. M., Warm greetings from Swissotel Kolkata! We thank you for choosing to stay with us and we very much appreciate your feedback regarding your experience with us which was excellent and memorable. You had a gala evening with your friends. Food was gratifying to your taste and services were prompt. The ambience in the room with an outdoor Jacuzzi was very pleasant. We always strive to maintain our hospitality services to exceed your expectation. Your appreciation and acknowledgement are very much treasured. Owning guest loyalty through their experience is of utmost importance to us. We look forward to a long lasting relationship with you and to serving you again. With Warm Regards, Subhrajit Bardhan General Manager

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