Hotel - Swissôtel Chicago
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Swissôttel Hotel

Swissôtel Chicago

323 East Upper Wacker Drive 
60601-9722  CHICAGO
UNITED STATES

4,141 reviews
TripAdvisor Rating Based on 4,141 reviews
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Check-in from 15h00
Check out up to 12h00
Paying

Services in the hotel and nearby

  • WIFI/Internet Access
    • WIFI at the hotel (Paying)
    • WIFI in your room (Paying)
  • Parking
    • Private indoor parking (Paying)
    • Public outdoor parking (Paying, Nearby)
    • Valet parking (Paying)
    • Well-lit parking
  • Accessibility for people with reduced mobility
    • Reduced mobility rooms
    • Wheelchair access
    • Accessible bathroom
  • Pet allowed 50  USD
  • Indoor heated pool
  • Fitness centre

Services and practical information

  • WIFI/Internet Access
    • WIFI at the hotel (Paying)
    • WIFI in your room (Paying)
  • Parking
    • Private indoor parking (Paying)
    • Public outdoor parking (Paying, Nearby)
    • Valet parking (Paying)
    • Well-lit parking
  • Accessibility for people with reduced mobility
    • Reduced mobility rooms
    • Wheelchair access
    • Accessible bathroom
  • Pet allowed 50  USD
  • Outdoor playground for children  (Nearby)
  • 100% non-smoking hotel
  • Air Conditioning

Leisure and activities

  • Indoor heated pool
  • Fitness centre
  • Well-being
    • Jacuzzi
    • Massage (Paying)
  • Outdoor playground for children  (Nearby)
  • Golf  (Nearby)

Catering

  • 3 restaurant(s)
  • 1 bar(s)

Business services

  • 22 meeting room(s)
See all services

Hotel location

Our rooms

Each of our 661 rooms feature a specialty Swiss Comfort Bed, 37 inch HD TV, Keurig coffee maker and frameless glass shower stall.

  • 661 rooms
  • 100% non-smoking hotel
  • Crib on request
    • Emergency exit map
    • Bathroom doors 32 inches wide
    • Crib on request
    • Opening windows
    • Work desk in all rooms
    • WIFI in your room
    • Jacuzzi
    • Sprinkler in room
    • Keycard-operated door locks
    • Audible smoke alarms in rooms
    • Deadbolts and/or locks in rooms
    • Security peephole
    • Emergency info in rooms
Our rooms fittings

Our restaurants and bars

See all our restaurants
See all our restaurants and bars

Your meetings and events

4.3/5 AccorHotels Rating Based on 3,514 reviews

Our guest reviews for Swissôtel Chicago

100% genuine reviews from our guests

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4.0/5 TripAdvisor Rating Based on 4,141 reviews
TripAdvisor Certificate of Excellence Certificate of excellence 2017
AccorHotels certified review
Anonymous Friends - 14/08/2017
« Great place to stay! »

Very clean, modern and the staff was very helpful. Great location as well.

AccorHotels certified review
Xxxx Families - 14/08/2017
« My Daughters Wedding Day  »

I came in and the first thing that was said was "Don't be a bridezilla mother in law now." I said hmmm ok .But we will have no water tomorrow from9-1 ... So I am pretty understanding after working in property management for long time . I see the construction outside so I understand. I wish what was said was. Mrs. Garrity we will have no water tomorrow but we will be sure you have a great stay. My daughter was coming in with her gown and I asked for room service so the room was cleaned when she arrived. We left went out and when we came back at 11:00 pm no room service no tp no towels no cleaning.. They came up as soon as we called but who wants a room cleaned at 11:00 pm . Then my daughters Suite was not ready for 11:00 (wedding was planned over a year ago ) Then they called us and said we wont' have the room until 1:00 but we can put her in a room and move her . Who wants to be put in a room and then moved with your gown photographer etc. So needless to say we kept her calm and all went well the room was ready but the stress was there . ON off on off ... I understand it was a Mama palooza weekend but I felt the bride should have been a priority as well. My feelings. I did not feel the room was fresh and clean .. Now with all that being said.. We had a perfect week the wedding was wonderful and the bartender staff was great to all of our guests. I will say the location was perfect and my daughter was happy of course we all went with the flow. The bell service was remarkable. . We had a lot of guests.. I would like to come back...Bradley in Customer Service was wonderful as well I stayed for a full week. I would like to come back. Maybe when Lala palooza is not there.

AccorHotels certified review
Luis Business - 14/08/2017
« short and sweet. »

pleasant

AccorHotels certified review
Anonymous Business - 14/08/2017
« Pleasant  »

nice hotel, beautiful amenities

AccorHotels certified review
Bridget Business - 14/08/2017
« Community Development Manager »

Great hotel conveniently located!

AccorHotels certified review
Simon Couples - 14/08/2017
« Great experience »

Great experience. Clean hotel, nice facilities, amazing location. Would stay again.

AccorHotels certified review
Jeremy P. Business - 14/08/2017
« Abismall customer service  »

From arrival, our stay was not a good one. We were staying for nearly a week and has a lot of baggage. We were unable to get a cart because there were none available. We had many clothes on hangers, bags etc. and had to wait in line to check-in for nearly 30 minutes. Upon leaving, we called to have a cart brought to our room and waited 35 minutes before taking our stuff, once again, on our own. We had received a text that our car was out front. We we walked out front with our hands full we had no car and had to wait another 5 minutes to get it. There weren't wash cloths provided before we arrived or when they cleaned, we constantly had to ask for them. Lastly, I was suppose to be charged the "group" rate as I was there for an ACT Enrollment Planners Confernce. They didn't change the rate as they said they would and my card was charged the $280 per night.

AccorHotels certified review
Karen A. Business - 14/08/2017
« exceeded my expectations. Would have liked to have a coffee station in the lobby for the morning. I know we had coffee in our rooms, but paying $4 for coffee at the bar was a bit extreme. »

Very nice.

AccorHotels certified review
Gayle A. M. Friends - 14/08/2017
« Disappointing - start to finish »

I was very dissatisfied with the room. Many stains on carpeting. The shower was so small. Housekeeping was rude. Room service and food were both awful. On Saturday, had to go to ER at local hospital. Did not cancel room service order. Texted me that they would take the charge off of our bill. Billed me for the disgusting food that sat for over an hour, maybe 2 hours. No value for the rate that you charged.

AccorHotels certified review
Anonymous Friends - 14/08/2017

very enjoyable

AccorHotels certified review
Pete M. Business - 13/08/2017
« Excellent rooms, conference facilities, food and service! »

We had a terrific experience in Chicago and much of it related to the Swiss Hotel location services and facilities.

AccorHotels certified review
Anonymous Solo - 13/08/2017
« Made Lollapalooza 2017 much more enjoyable! »

Fantastic customer service from check-in to check-out. Front desk personnel, concierge service and bar staff were all extremely outgoing and helpful.

AccorHotels certified review
Missy Families - 13/08/2017
« Very nice and comfortable.  »

A very comfortable hotel, my only complaint being the carpet in the room are a bit aged.

AccorHotels certified review
Jgh Families - 13/08/2017
« Comfortable and Nice »

We were in town for a conference. The Swisshotel was comfortable and convenient, and all the staff was very polite and accommodating.

AccorHotels certified review
Christina B. Business - 13/08/2017
« I was dissapointed as were my guests at the confrence.  »

I was very unhappy with my stay. My room had a panty liner stuck to the bathtub wall. The food was average at best. My guests stated that they were missing towels and washcloths in there rooms and they had to ask twice to have some brought to them.

AccorHotels certified review
Anonymous Business - 13/08/2017
« Ripoff over a phone call  »

I made one phone call out from my hotel room and got charged 60$ for a domestic call. This is very negative experience , where do you see $12 being charged for one minute of a phone call ? On top of this the hot has numerous dark spots where the cell phone service is unreachable and that is what prompted me to use their phone. In this day and age when cell phone service is expected every where and especially in a 4-5 star hotel. it is one thing to address that but to charge an arm and leg for a phone call is not.. Bad experience !

AccorHotels certified review
Ag Friends - 13/08/2017
« AG »

It was just okay. There were no wash clothes and only one hand towel. Only one coffee cup, yet two or four of other glasses. The king bed had a pretty deep sag to it. We had stayed here last year and it was amazing...not so great this year

AccorHotels certified review
Darrin Friends - 13/08/2017
« Amazing »

Loved everything from when I walked n the hotel. Room was great customer wonderful and pool and hot tub to die for

AccorHotels certified review
Marc S. B. Business - 13/08/2017
« My Stay »

Well, to start off, I had some issues with cigarette smoke in my room. after arriving into my room, there was a creeping scent of cigarette smoke coming into my bathroom. This is a trigger for my headaches and I notified the floor housekeeping and called the front desk twice. nobody came to investigate. The smell came and left a few times through my first evening. my second day was crazy. my key stopped working, I was in room 3115. In between meetings, (mind you this is my first time in Chicago, Illinois, and I was visiting from Alaska. So, I get my keys replaced, go to my room and nothing. my keys did not open the room again... this has been a portion of my morning already. I notify the floor housekeeper and her key can not let me in the room either. Back down to the front desk I go. Missing my next meeting as I needed paperwork for this particular one. I notify them, they send someone to the room and I follow. A gentle men shows up, changes the box in the door.. and we still can not get in because he need to get a battery for it. He tells me to wait.... I waited 30 minutes and go back down to the front desk, visibly upset this time. the front desk clerk forgot about my situation, then remembered and got on the walkie talkie being verbally rude to her maintenance man. She sends me back up and we finally get this room open. This took the morning through early afternoon. good times.I had no access to my own room a third of my day. Now, let's talk about the shower. Someone please go check that shower out. you can not even turn it on with the shower head pointing in any direction without getting water outside the shower. I mean come on. I am a designer by trade... this is ridiculous!!!! I wasted towels trying to clean up that water mess. I am 6'3" 220 lbs and hardy want to get in and out of a bathtub constantly. Overall stay experience. Poor.

AccorHotels certified review
Chris Couples - 13/08/2017
« far exceeded our expectations »

From our interactions with staff while making our reservations to the time of check-out, staff were pleasant, helpful and accommodating, going over and above to ensure our satisfaction. We were in Chicago for the first time, as part of a wedding "block" (Antolini/Gerrity wedding), and would definitely return to the city, and your hotel, again.

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