Hotel - Swissôtel Chicago
Swissôttel Hotel Swissôttel Hotel

Swissôtel Chicago

Our hotels AccorHotels
4.0/5 4,383 reviews
All hotels in Chicago
See on a map
  • The hotel has wifi WIFI/Internet Access
  • The hotel does not serve breakfast Breakfast
  • The hotel has a bar Bar
  • The hotel has a parking Parking
  • The hotel has a restaurant Restaurant
  • The hotel has air conditioning in rooms Air Conditioning
See rates
From
From 209.00 USD Non member rate
From 209.00 USD Member's rate Members’ Rate, join while you book
0.00P
Up to {{amount}}% extra off
Members’ Rate, join while you book
See rates
Check-in from 15h00
Check out up to 12h00

Services in the hotel and nearby

Paying
  • WIFI/Internet Access
    • WIFI at the hotel (Paying)
    • WIFI in your room (Paying)
  • Parking
    • Private indoor parking (Paying)
    • Public outdoor parking (Paying, Nearby)
    • Valet parking (Paying)
    • Well-lit parking
  • Accessibility for people with reduced mobility
    • Reduced mobility rooms
    • Wheelchair access
    • Accessible bathroom
  • Pet allowed 50  USD
  • Indoor heated pool
  • Fitness centre

Services and practical information

  • WIFI/Internet Access
    • WIFI at the hotel (Paying)
    • WIFI in your room (Paying)
  • Parking
    • Private indoor parking (Paying)
    • Public outdoor parking (Paying, Nearby)
    • Valet parking (Paying)
    • Well-lit parking
  • Accessibility for people with reduced mobility
    • Reduced mobility rooms
    • Wheelchair access
    • Accessible bathroom
  • Pet allowed 50  USD
  • Outdoor playground for children  (Nearby)
  • 100% non-smoking hotel
  • Air Conditioning

Leisure and activities

  • Indoor heated pool
  • Fitness centre
  • Well-being
    • Jacuzzi
    • Massage (Paying)
  • Outdoor playground for children  (Nearby)
  • Golf  (Nearby)

Catering

  • 3 restaurant(s)
  • 1 bar(s)

Business services

  • 22 meeting room(s)
See all services

Hotel location

Our rooms

Each of our 661 rooms feature a specialty Swiss Comfort Bed, 37 inch HD TV, Keurig coffee maker and frameless glass shower stall.

  • 661 rooms
  • 100% non-smoking hotel
  • Crib on request
    • Emergency exit map
    • Bathroom doors 32 inches wide
    • Crib on request
    • Opening windows
    • Work desk in all rooms
    • WIFI in your room
    • Jacuzzi
    • Sprinkler in room
    • Keycard-operated door locks
    • Audible smoke alarms in rooms
    • Deadbolts and/or locks in rooms
    • Security peephole
    • Emergency info in rooms
Our rooms fittings

Our restaurants and bars

See all our restaurants
See all our restaurants and bars

Your meetings and events

4.3/5 AccorHotels Rating Based on 4,403 reviews

Our guest reviews for Swissôtel Chicago

100% genuine reviews from our guests

Find out more
4.0/5 TripAdvisor Rating Based on 4,383 reviews
TripAdvisor Certificate of Excellence Certificate of excellence 2017
AccorHotels certified review
Cheryl H. Business - 18/10/2017
« The hotel was fine and very comfortable; however, the service received from Ben, a hotel check-in host, was lacking efficiency and care. »

I checked in late and was directed to Ben for check in. My reservation was made my work assistant and there was a work-related credit card on file to pay for my stay. However, Ben proceeded to take my personal card for incidentals and placed all charges on my personal card. Thank goodness i paid attention. I told Ben of the mistake and he was insensitive to what I wanted done---change the account back to the original setting. Very insensitive and cold about the situation, Ben told me that I couldn't stay without the payment being placed on my personal card and he went on to say that it couldn't be changed for a couple of days. Too tired to respond coherently, I agreed to place it on my card. I called my assistant the next morning and she was able to fix the situation quickly. Ben should not be working at your hotel. His service approach doesn't match the quality of hotel.

AccorHotels certified review
Anonymous Business - 18/10/2017
« Comfortable »

Nice accommodations, speedy elevators, pleasant staff.

AccorHotels certified review
Daniel H. Couples - 18/10/2017
« Nice perfect location »

Nice perfect location. Had a room at 36th floor with nice view. Used pool an whirlpool area.

AccorHotels certified review
Alberto Families - 18/10/2017
« Mediocre »

Hotel is very mediocre, a lot of details made my stay uncomfortable. The shower: terrible, in order to get extra towels (because the shower drains to all the bathroom floor) you have to wait more than 30 min, and if you dare to call guest services to ask what’s happening with your towels, the lady with a terrible attitude instead of finding out keeps answering that you have to wait. I had to print a ticket for admission to a game that I bought online and they “borrow” a computer for one dollar per minute, and 3 dollars per printed b/w page (ridiculous!). The beds pretty uncomfortable too and too small for 2 people to sleep, the cleaning service very deficient, No vacuuming, dust on the carpet, that don’t take the garbage out, etc. Definitely I’d never stay in this hotel again.

AccorHotels certified review
Anonymous Business - 18/10/2017
« Very Nice! »

The hotel was clean, easily accessible, had all the latest amenities, such as Wifi, security in-house eating facilities, pool, gym. Nice scenery.

AccorHotels certified review
Carlos Solo - 18/10/2017
« It was great. »

The front desk was friendly and sociable, the room was excellent, and the bartender even returned my debit card to security, which allowed me to retrieve it at 2am.

AccorHotels certified review
Ll Friends - 18/10/2017
« We enjoyed our stay. »

Our experience was very nice. The hotel itself is well maintained. We enjoyed having the bar right in the lobby and in the open. It made gathering easy. We felt the bartenders/staff should have been more attentive and experienced long waits and inaccurate orders. I find it odd a final bill was never presented, either electronically or under the door, as I am accustomed to receiving. Bell hops and desk staff were very nice, helpful, and efficient.

AccorHotels certified review
Adele W. Families - 18/10/2017
« Robert, front desk manager, Bernard, Concierge, I stay at the Swiss because of the people and the way they always meet my needs!! »

See above

AccorHotels certified review
Jen K. Friends - 17/10/2017
« Friendly staff, clean hotel, and great views »

We came to Chicago for the marathon to support our friends. Even it's all the extra people in the city for the marathon we had a quick check in and even got a free upgrade because the room that we requested was not ready. The staff was very friendly and very helpful. We were able to check our bags on daybof checkout so we could enjoy the city before we heading home that day. I would definitely stay here again.

AccorHotels certified review
Anonymous Business - 17/10/2017

Comfortable, clean room and bathroom. Great stay.

AccorHotels certified review
Andrew Business - 17/10/2017
« the hotel was clean and well organized »

My experience was okay, however my welcome gift from the client was not in the room as they had ordered. The Client asked me how I was enjoying my stay and if the hotel had dropped off the welcome gift he sent....needless to say, I look silly, since there was nothing in my room.

AccorHotels certified review
Mike C. Business - 17/10/2017
« Excellent »

The room was clean and the service everyday was great. Great recommendations around town from the front desk and very helpful service at the door.

AccorHotels certified review
Paul P. Business - 17/10/2017
« First time stay, very nice. $29.99 for breakfast buffet is a little over the top LOL »

Your people at check-in and in the restaurants were great. The only other small issue was that your parking garage checkout machine does not supply a receipt. Not very good for business travelers.

AccorHotels certified review
Rxxxx Business - 17/10/2017
« Great ambience but there is a room for improvement at Swissotel »

It was a great experience staying at Swissotel Chicago. With the name brand and being elite in the hospitality industry here is some information on taking the hospitality to the next level: * Standing shower door was not closing properly. Water gushed to the floor while taking shower. * No tea bags in the coffee tray. Front desk was informed in advance about it but no action. * Too busy hotel entrance to navigate thru with valet hustlers and taxis queued up. Patrons with strolling luggage have to juggle thru the stagnant traffic in the front yard.

AccorHotels certified review
Adam Business - 16/10/2017
« Beautiful location and building »

Everything was excellent--from the room to the staff to the food!

AccorHotels certified review
Diane L. Couples - 16/10/2017
« Wonderful anniversary »

When I told the person checking us in that it was our 50th anniversary, we were given a beautiful room on a high floor facing the river. Couldn’t have been better. The room was perfect and the service excellent.

AccorHotels certified review
Stephanie Solo - 16/10/2017
« Good location, but over priced for the poor experience »

Overall I was not satisfied with my stay. Although the location was great and the service was very friendly, I was very dissatisfied with my room. I entered my room to find a dirty used pillow case from the previous guest, mold around the counter of the sink in my bathroom, and stains on the bedspread, walls and fabric headboard. For the price of the room I expected a much more clean and better experience.

AccorHotels certified review
Anonymous Business - 15/10/2017

excellent!

AccorHotels certified review
Rose Families - 14/10/2017
« Very comfortable stay! »

Front desk staff was very friendly. Very nice work out room and pool area. Bed were very comfortable.

AccorHotels certified review
Nicole Couples - 14/10/2017
« Lovely getaway weekend! »

My husband and I thoroughly enjoyed our short, weekend getaway at the Swissotel! The staff was pleasant, room and view gorgeous, and the concierges were extremely helpful.

Our most recent 20 reviews
See more reviews
In partnership with

Web-users rating

Other web-users rate our hotel

Book this hotel
From
From 209.00 USD Non member rate
From 209.00 USD Member's rate Members’ Rate, join while you book
0.00P
Up to {{amount}}% extra off
Members’ Rate, join while you book
Not participating hotel As a {{fidelityCard}} member Free: become a member Le Club AccorHotels

When making a booking at this hotel:

  • I earn points
  • I do not earn points
  • I can easily convert my HuaZhu Rewards points into Le Club AccorHotels points (and vice versa)
  • I can use my Rewards points
  • I cannot use my points
  • I benefit from {{fidelityCard}} advantages
  • I benefit from advantages
  • I do not benefit from advantages
  • I can take advantage of the Members' rate
  • I cannot take advantage of the Members' rate

Our other hotels nearby

At 200 m Fairmont Chicago, Millennium Park
Fairmont Chicago, Millennium Park
From
From 239.00 USD Non member rate
From 239.00 USD Member's rate Members’ Rate, join while you book
0.00P
Up to {{amount}}% extra off
Members’ Rate, join while you book
At 1.4 km Sofitel Chicago Magnificent Mile
Sofitel Chicago Magnificent Mile Hotel
From
From 225.00 USD Non member rate
From 213.75 USD Member's rate Members’ Rate, join while you book
5.00P
Up to {{amount}}% extra off
Members’ Rate, join while you book
All our hotels in CHICAGO
See rates