Swissôtel Chicago 4 stars

TripAdvisor rating 4.0/5 5,440 reviews
Swissôtel Chicago
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Hotel extras

Rooms with a view. Each of our 661 rooms offer incredible views including the Chicago skyline, Lake Michigan, Navy Pier and Millennium Park. Our rooms feature a specialty Swiss Comfort Bed, 37-inch HD TV, a frameless glass shower

Services in the hotel and nearby

Check-in from 15h00

Check out up to 12h00

Paying

Services and practical information
  • WIFI/Internet Access
  • Parking
  • Accessibility for people with reduced mobility
  • Pets allowed
  • Outdoor playground for children (Nearby)
  • 100% non-smoking hotel
  • Air conditioned
  • Dry cleaning / Ironing
Catering
  • 2 restaurant(s)
  • 1 bar(s)
Leisure and activities
  • Fitness centre
  • Massage
  • Outdoor playground for children (Nearby)
  • Golf (Nearby)
  • Bicycles rental
Business services
  • 22 meeting room(s)
  • Conventions hotel

Hotel location

Swissôtel Chicago

323 East Upper Wacker Drive
60601-9722
chicago
united states

Tel: +1312 5650565

Fax: (+1)312 2688252

Contact email

Check-in from 15h00

Check out up to 12h00

  • By plane

    CHICAGO MIDWAY INTERNATIONAL APT At 20.92km / 13 miles

  • By plane

    CHICAGO O'HARE INTL AIRPORT   At 30.58km / 19 miles

GPS :41.88728, -87.619378

Our accommodations

Each of our 661 rooms feature a specialty Swiss Comfort Bed, 37 inch HD TV, Keurig coffee maker and frameless glass shower stall.

Classic King

  • Max. number of persons: x3
  • Area: From 30
  • Wireless internet in your room(...)

Classic Double

  • Max. number of persons: x4
  • Area: From 30
  • Wireless internet in your room(...)

Classic Riverview King

  • Max. number of persons: x3
  • Area: From 30
  • Wireless internet in your room(...)

Classic Lakeview King

  • Max. number of persons: x3
  • Area: From 30
  • Wireless internet in your room(...)

Classic Lakeview Double

  • Max. number of persons: x4
  • Area: From 30
  • Wireless internet in your room(...)

Premier Corner King

  • Max. number of persons: x2
  • Area: From 40
  • Wireless internet in your room(...)

Premier Corner King View

  • Max. number of persons: x2
  • Area: From 40
  • Wireless internet in your room(...)

Junior Suite King

  • Max. number of persons: x4
  • Area: From 55
  • Wireless internet in your room(...)

Lifestyle Suite King

  • Max. number of persons: x4
  • Area: From 70
  • Wireless internet in your room(...)

Classic Riverview 2 Double

  • Max. number of persons: x4
  • Area: From 30
  • Wireless internet in your room(...)

Pinnacle 1 King

  • Max. number of persons: x3
  • Area: From 30
  • Wireless internet in your room(...)

Pinnacle 2 Double

  • Max. number of persons: x4
  • Area: From 30
  • Wireless internet in your room(...)

Pinnacle Riverview 1 King

  • Max. number of persons: x3
  • Area: From 30
  • Wireless internet in your room(...)

Pinnacle Riverview 2 Double

  • Max. number of persons: x4
  • Area: From 30
  • Wireless internet in your room(...)

Pinnacle Lakeview 1 King

  • Max. number of persons: x3
  • Area: From 30
  • Wireless internet in your room(...)

Pinnacle Lakeview 2 Double

  • Max. number of persons: x4
  • Area: From 30
  • Wireless internet in your room(...)

Executive Suite 1 King

  • Max. number of persons: x4
  • Area: From 70
  • Wireless internet in your room(...)

Lifestyle Suite View 1 King

  • Max. number of persons: x4
  • Area: From 70
  • Wireless internet in your room(...)

Executive Suite 2 Double

  • Max. number of persons: x5
  • Area: From 70
  • Wireless internet in your room(...)

Skyline Duplex Suite 1 King

  • Max. number of persons: x4
  • Area: From 111
  • Wireless internet in your room(...)

Presidential Suite

  • Max. number of persons: x4
  • Area: From 185
  • Wireless internet in your room(...)

Classic 1 King Wheelchair

  • Max. number of persons: x2
  • Area: From 30
  • Wireless internet in your room(...)

Classic 1 King Accessible

  • Max. number of persons: x2
  • Area: From 30
  • Wireless internet in your room(...)

Classic 1 King Roll-In

  • Max. number of persons: x2
  • Area: From 30
  • Wireless internet in your room(...)

Classic 2 Double Wheelchair

  • Max. number of persons: x2
  • Area: From 30
  • Wireless internet in your room(...)

Classic 2 Double Accessible

  • Max. number of persons: x2
  • Area: From 30
  • Wireless internet in your room(...)

Classic 2 Double Roll-In

  • Max. number of persons: x2
  • Area: From 30
  • Wireless internet in your room(...)

Lakeview 1 King Accessible

  • Max. number of persons: x2
  • Area: From 30
  • Wireless internet in your room(...)

Lakeview 2 Double Accessible

  • Max. number of persons: x2
  • Area: From 30
  • Wireless internet in your room(...)

Riverview 1 King Wheelchair

  • Max. number of persons: x3
  • Area: From 30
  • Wireless internet in your room(...)

Riverview 2 Double Accessible

  • Max. number of persons: x2
  • Area: From 30
  • Wireless internet in your room(...)

Riverview 1 King Roll-In

  • Max. number of persons: x3
  • Area: From 30
  • Wireless internet in your room(...)

Riverview 2 Double Roll-In

  • Max. number of persons: x4
  • Area: From 30
  • Wireless internet in your room(...)

Vitality Suite

  • Max. number of persons: x4
  • Area: From 102

Our restaurants and bars

THE PALM

Type of cuisine: Thematic cuisine

The Palm is home to aged beef and fresh seafood. This family owned business is a great experience and home to many local and global celebrities.

AMUSE

Type of cuisine: Other cooking style

Chef Dan McGee has created small plate delights such as flat breads, fried avocado topped with crab meat, and other smaller options to enjoy with a fine wine or beverage of choice.

AMUSE

Photo non contractuelle / Strictly non binding

Chef Dan McGee has created small plate delights such as flat breads, fried avocado topped with crab meat, and other smaller options to enjoy with a fine wine or beverage of choice.

Your meetings and events

Our meeting rooms

  • Number of meeting rooms: 22

  • Maximum size: 4,267 m²

  • Maximum capacity: 1,365 people

  • Maximum banquet capacity: 500 people

Find out more
Swissôtel Chicago Meeting Room

Our guest reviews for
Swissôtel Chicago

100% genuine reviews from our guests

Find out more

AccorHotels Rating 4.4/5

10,329 reviews

tripadvisor tripadvisor

TripAdvisor Rating 4.0/5

5,440 reviews

TripAdvisor Certificate of Excellence
Certificate of excellence 2019

Incredible Customer Service Experience

Customer review rating 4.4/5

Anonymous Business - 19/05/2019 AccorHotels certified review

Very friendly and accommodating staff.

Dear Mr. B., We very much appreciate your comments regarding your stay at the Swissôtel Chicago. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Hipple Patel Loyalty Manager - Swissotel Chicago

Mostly Very Good

Customer review rating 4.4/5

Patrick F. Business - 19/05/2019 AccorHotels certified review

The room was elegant. The elevators were easy and quick. The convention space was well done. One odd thing: I checked in Monday night and woke up Tuesday morning normally. Wednesday morning, however, someone had set my clock-alarm to go off at 6:00 am - it was not me. This was odd and soured my stay at the end as I can not think of a good reason why some staff member would do that. It was disconcerting.

Dear Patrick F., Thank you very much for taking the time to share your comments regarding your stay at the Swissôtel Chicago. Exceptional service is what we strive to be known for; therefore your feedback is extremely important as it helps us to continually improve our service and provide a memorable experience to our valued guests. Please allow me to express my sincerest apologies. I will address your experience with the team in order to help prevent this from happening in the future. I hope this was just an accident as the buttons for the alarm clock can easily be set when cleaning however it is the responsibility of the room attendant to not change any of these settings. Our relationship with our guests is of paramount importance. We hope that you will present us the opportunity to better serve you in the near future. Sincerely, Brian Hanus Director of Housekeeping
Customer review rating 4.4/5

Anonymous Business - 19/05/2019 AccorHotels certified review

My room view couldn't have been better.

Dear Mr. L., We very much appreciate your comments regarding your stay at the Swissôtel Chicago. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Hipple Patel Loyalty Manager - Swissotel Chicago

Pleasant hotel, nice location, useless Wi-Fi.

Customer review rating 4.4/5

Anonymous Business - 19/05/2019 AccorHotels certified review

This hotel is clean, friendly, and overall very pleasant. My only complaint is that the Wi-Fi was essentially unusable. I tethered to my cell phone, which even with minimal signal strength provided better bandwidth and more reliable connection than the hotel Wi-Fi.

Reservation Woes

Customer review rating 4.4/5

Anonymous Business - 17/05/2019 AccorHotels certified review

The room and amenities were nice. The reservation and billing was unsatisfactory. I booked the original reservation through the conference website, but had to call direct to prepend an additional night. My company faxed a payment authorization for the entire stay, book for whatever reason only part of the first night was charged to the company card and the remaining fees were charged to my personal card. The two nights were all charged to my card as opposed to the company. At check-in, I informed the clerk of the two separate reservations and she said it wouldn't be an issue. The stay would be seamless. However, my room key stopped working at noon and I had to revisit the front desk. Then at check-out, the clerk hesitated giving me a receipt for the first night's stay billed to the corporate account because the card was not in my name. The card number does not show on the receipt, only the type and last 4 - not a violation of PCI DSS.

Friendly and welcoming staff

Customer review rating 4.4/5

Oska Friends - 17/05/2019 AccorHotels certified review

The hotel location was difficult to find using Google Maps, but your staff were welcoming and friendly. Thank you for your support of BTS fans.

Dear Rin Y., We very much appreciate your comments regarding your stay at the Swissôtel Chicago. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Hipple Patel Loyalty Manager - Swissotel Chicago

Overall excellent hotel and service

Customer review rating 4.4/5

Brad B. Business - 17/05/2019 AccorHotels certified review

Check in was friendly and efficient. The room was modern and very clean with fantastic river view. Conference room was comfortable and user friendly. Texting from hotel for updates and check out was great. My new favorite hotel in Chicago.

Dear Ms. B., We very much appreciate your comments regarding your stay at the Swissôtel Chicago. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Swissôtel Chicago is proud to be a four-diamond, four-star hotel and would like to keep those ratings. We strive at every opportunity to exceed your expectations. Why not let the world know by sharing your story? Visit TripAdvisor.com and click on Write a Review. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Hipple Patel Loyalty Manager - Swissotel Chicago

Decent.

Customer review rating 4.4/5

Hwine Families - 17/05/2019 AccorHotels certified review

No microwave. First time in Chicago, trying out different foods and when you're back at the room with leftovers, there's no way to enjoy it.

Awesome hotel in a great location

Customer review rating 4.4/5

Norm Families - 17/05/2019 AccorHotels certified review

The room was beautiful and the view amazing. The workout area was fantastic and the smoothies were a nice touch.

Dear Norman S., We very much appreciate your comments regarding your stay at the Swissôtel Chicago. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Hipple Patel Loyalty Manager - Swissotel Chicago
Customer review rating 4.4/5

Desiree V. Friends - 17/05/2019 AccorHotels certified review

Very good

Dear Ms. V., We very much appreciate your comments regarding your stay at the Swissôtel Chicago. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Hipple Patel Loyalty Manager - Swissotel Chicago

Wonderful

Customer review rating 4.4/5

Cathy T. Families - 17/05/2019 AccorHotels certified review

The hotel was clean, quiet and very pretty. The location is perfect!

Dear Ms. T., We very much appreciate your comments regarding your stay at the Swissôtel Chicago. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Hipple Patel Loyalty Manager - Swissotel Chicago
Customer review rating 4.4/5

Anonymous Families - 17/05/2019 AccorHotels certified review

I wasn’t too pleased, the front desk is not so friendly, Mel at information desk and Manager Alfred is nice. Was really disappointed with resort fee, when there is no pool at the hotel and dry cleaning service not available on the weekend. There is no one free bottle of water in the room. Room had a dead bug under the sheet makes me think if the sheets were even changed. However manger gave us the new room.

Wonderful elegant experience

Customer review rating 4.4/5

Carl W. Couples - 17/05/2019 AccorHotels certified review

From the first step in it is such a beautiful hotel, the staff was very friendly. All the amenities you would need. The room had plenty of space with very nice furniture, very comfortable. The view of the river was gorgeous. It also was an easy walk to river walk and pier. Highly recommend this hotel! Thank you for the experience, Carl & Nicole W.

Dear Mr. W., We very much appreciate your comments regarding your stay at the Swissôtel Chicago. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Swissôtel Chicago is proud to be a four-diamond, four-star hotel and would like to keep those ratings. We strive at every opportunity to exceed your expectations. Why not let the world know by sharing your story? Visit TripAdvisor.com and click on Write a Review. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Hipple Patel Loyalty Manager - Swissotel Chicago
Customer review rating 4.4/5

Anonymous Business - 17/05/2019 AccorHotels certified review

I had forgotten my wallet at home but had my passport and Apple Pay. The room was paid for under a group reservation so you guys just needed my credit card for incidentals. The receptionist at check-in was SUPER helpful helping me out since you don’t take Apple Pay. I would have given a 10 but the receptionist at check-out was not pleasant at all.

Awesome

Customer review rating 4.4/5

Emma W. Business - 17/05/2019 AccorHotels certified review

My stay was fabulous and a great value for the money . Friendly and professional staff.

Dear Ms. W., We very much appreciate your comments regarding your stay at the Swissôtel Chicago. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Hipple Patel Loyalty Manager - Swissotel Chicago

Loved it!

Customer review rating 4.4/5

Meg Couples - 17/05/2019 AccorHotels certified review

Beautiful hotel with amazing views. Great staff and the workout room is the best I've ever seen in a hotel.

Dear Ms. A., We very much appreciate your comments regarding your stay at the Swissôtel Chicago. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Hipple Patel Loyalty Manager - Swissotel Chicago
Customer review rating 4.4/5

Anonymous Business - 17/05/2019 AccorHotels certified review

Catered food was terrible

Customer review rating 4.4/5

Jean Families - 16/05/2019 AccorHotels certified review

It was great. Very noisy in 4004. Moved one floor below. A large siren-like noise. Lanette was especially helpful. She took care of us in December, also. She is so friendly.

Dear Ms. B., We very much appreciate your comments regarding your stay at the Swissôtel Chicago. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Swissôtel Chicago is proud to be a four-diamond, four-star hotel and would like to keep those ratings. We strive at every opportunity to exceed your expectations. Why not let the world know by sharing your story? Visit TripAdvisor.com and click on Write a Review. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Hipple Patel Loyalty Manager - Swissotel Chicago

Fantastic fitness center, helpful staff, room service food disappointing

Customer review rating 4.4/5

Anonymous Business - 16/05/2019 AccorHotels certified review

Lovely hotel. Fantastic fitness center. Loved the peloton. Helpful friendly staff. Good conference space and tasty conference food. Not so for room service. Overcooked steak sandwich. Lackluster salad. Need more healthy choices.

Great room - corner king room.

Customer review rating 4.4/5

S L. K. Business - 16/05/2019 AccorHotels certified review

Great Room. Very slow internet connection.

Dear Sriwan, Thank you for taking the time to tell us about your experience at the Swissôtel Chicago. At Swissôtel, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. I apologize to hear of the inconvenience you experienced with slow internet connection. I will forward your review and room number to our IT department, as our internet was recently upgraded, this certainly should not occur with our valued guests. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Alfred Batio
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