Hotel - Swissôtel Chicago
Swissôttel Hotel Swissôttel Hotel

Swissôtel Chicago

4.0/5 5,287 reviews
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  • The hotel has wifi WIFI/Internet Access
  • The hotel serves breakfast Breakfast
  • The hotel has a bar Bar
  • The hotel has a parking Parking
  • The hotel has a restaurant Restaurant
  • The hotel has air conditioning in rooms Air Conditioning
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Services in the hotel and nearby

Check-in from 15h00
Check out up to 12h00

Services and practical information

Paying
  • WIFI/Internet Access
    • WIFI at the hotel (Paying)
    • WIFI in your room (Paying)
  • Parking
    • Private indoor parking (Paying)
    • Private outdoor parking (Paying)
    • Public outdoor parking
    • Valet parking (Paying)
    • Well-lit parking
  • Accessibility for people with reduced mobility
    • Reduced mobility rooms
    • Wheelchair access
    • Accessible bathroom
  • Pets allowed 50  USD
  • Outdoor playground for children  (Nearby)
  • 100% non-smoking hotel
  • Air conditioned
    • Air conditioning
    • Automatic air control
    • Air Conditioning
  • Dry cleaning / Ironing

Leisure and activities

  • Fitness centre
  • Massage
  • Outdoor playground for children  (Nearby)
  • Golf  (Nearby)
  • Bicycles rental

Catering

  • 2 restaurant(s)
  • 1 bar(s)

Business services

  • 22 meeting room(s)
  • Conventions hotel
See all services

Hotel location

Our rooms

Each of our 661 rooms feature a specialty Swiss Comfort Bed, 37 inch HD TV, Keurig coffee maker and frameless glass shower stall.

  • 657 rooms
  • 100% non-smoking hotel
  • Baby bed
    • Air conditioning
    • Emergency exit map
    • Automatic air control
    • Bathroom doors 32 inches wide
    • Opening windows
    • Baby bed
    • Work desk in all rooms
    • WIFI in your room
    • Jacuzzi
    • Sprinkler in room
    • Keycard-operated door locks
    • Audible smoke alarms in rooms
    • Deadbolts and/or locks in rooms
    • Security peephole
    • Emergency info in rooms
Our rooms fittings

Our restaurants and bars

See all our restaurants
See all our restaurants and bars

Your meetings and events

4.3/5 AccorHotels Rating 9,289 reviews

Our guest reviews for Swissôtel Chicago

100% genuine reviews from our guests

Find out more
tripadvisor tripadvisor
4.0/5 TripAdvisor Rating 5,287 reviews
TripAdvisor Certificate of Excellence Certificate of excellence 2018
Robert Business - 17/01/2019 AccorHotels certified review
« Convenient, clean, and staff is great. »

Was there for our annual corporate meeting. Everything was great. The one thing that i missed from last night was the old cardio equipment in the gym. The Peloton bike is great, but the new elliptical machines are terrible.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mr. S., We very much appreciate your comments regarding your stay at the Swissôtel Chicago. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Hipple Patel Loyalty Manager - Swissotel Chicago

Seasoned B. P. Business - 17/01/2019 AccorHotels certified review
« Comfortable, Enjoyable and Effective »

Service was excellent and transparent. Attended a business meeting and spent alot of time in various locations within the hotel. Food, service, bussiness meeting rooms and sleeping quarters were top notch. Was able to focus on meeting objective in a comfortable and enjoyable setting.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mr. V., We very much appreciate your comments regarding your stay at the Swissôtel Chicago. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Swissôtel Chicago is proud to be a four-diamond, four-star hotel and would like to keep those ratings. We strive at every opportunity to exceed your expectations. Why not let the world know by sharing your story? Visit TripAdvisor.com and click on Write a Review. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Hipple Patel Loyalty Manager - Swissotel Chicago

Andrew Business - 17/01/2019 AccorHotels certified review
« Great, first class »

no complaints

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mr. M., We very much appreciate your comments regarding your stay at the Swissôtel Chicago. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Hipple Patel Loyalty Manager - Swissotel Chicago

Nr Business - 17/01/2019 AccorHotels certified review
« Fine »

Amenities were fine, nothing stood out as very impressive or otherwise.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mr. R., We very much appreciate your comments regarding your stay at the Swissôtel Chicago. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Hipple Patel Loyalty Manager - Swissotel Chicago

Anonymous Business - 17/01/2019 AccorHotels certified review
« Very nice »

Good experience, helpful staff, good amenities. Forgot my phone charger in the room, was pleased that someone was able to retrieve i for me. Liked the option to not have cleaning for a day. The shower door in 1408 doesn't close completely (the rubber piece at the bottom) so a lot of water leaked out the first day before i realized it.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Amado S., We very much appreciate your comments regarding your stay at the Swissôtel Chicago. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Swissôtel Chicago is proud to be a four-diamond, four-star hotel and would like to keep those ratings. We strive at every opportunity to exceed your expectations. Why not let the world know by sharing your story? Visit TripAdvisor.com and click on Write a Review. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Hipple Patel Loyalty Manager - Swissotel Chicago

Charles W. M. Business - 15/01/2019 AccorHotels certified review
« Love Swissotel! »

The staff is superb, all around -- especially this time the help I received from the WONDERFUL concierge, Jaclyn Costello. Always try to stay at Swissotel when in Chicago.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mr. M., We very much appreciate your comments regarding your stay at the Swissôtel Chicago. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Swissôtel Chicago is proud to be a four-diamond, four-star hotel and would like to keep those ratings. We strive at every opportunity to exceed your expectations. Why not let the world know by sharing your story? Visit TripAdvisor.com and click on Write a Review. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Hipple Patel Loyalty Manager - Swissotel Chicago

B Families - 15/01/2019 AccorHotels certified review
« Our stay was comfortable, convenient, and enjoyable. »

Friendly and knowledgeable staff- particularly the concierge. The suite room layout and appointments in room were fantastic.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mr. G., We very much appreciate your comments regarding your stay at the Swissôtel Chicago. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Swissôtel Chicago is proud to be a four-diamond, four-star hotel and would like to keep those ratings. We strive at every opportunity to exceed your expectations. Why not let the world know by sharing your story? Visit TripAdvisor.com and click on Write a Review. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Hipple Patel Loyalty Manager - Swissotel Chicago

Anonymous Business - 15/01/2019 AccorHotels certified review

I loved the penthouse work out suite.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Penelope G., We very much appreciate your comments regarding your stay at the Swissôtel Chicago. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Hipple Patel Loyalty Manager - Swissotel Chicago

Mark W. Business - 15/01/2019 AccorHotels certified review
« Flawless service »

easy check-in, great room services, good night sleep, and off to work in the morning

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mr. W., We very much appreciate your comments regarding your stay at the Swissôtel Chicago. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Swissôtel Chicago is proud to be a four-diamond, four-star hotel and would like to keep those ratings. We strive at every opportunity to exceed your expectations. Why not let the world know by sharing your story? Visit TripAdvisor.com and click on Write a Review. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Hipple Patel Loyalty Manager - Swissotel Chicago

Anonymous Business - 15/01/2019 AccorHotels certified review
« Nice hotel, pleasant staff »

There was a noise in my room. The front desk was very prompt and cooperative in getting me a different room.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mr. S., We very much appreciate your comments regarding your stay at the Swissôtel Chicago. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Hipple Patel Loyalty Manager - Swissotel Chicago

Name M. Business - 15/01/2019 AccorHotels certified review
« Great »

Great

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mr. C., We very much appreciate your comments regarding your stay at the Swissôtel Chicago. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Swissôtel Chicago is proud to be a four-diamond, four-star hotel and would like to keep those ratings. We strive at every opportunity to exceed your expectations. Why not let the world know by sharing your story? Visit TripAdvisor.com and click on Write a Review. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Hipple Patel Loyalty Manager - Swissotel Chicago

Grover F. Business - 15/01/2019 AccorHotels certified review
« Excellent! »

Everything was first-rate!

Our hotel has responded to the review
Our hotel has responded to the review

Dear Grover C. F., We very much appreciate your comments regarding your stay at the Swissôtel Chicago. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Swissôtel Chicago is proud to be a four-diamond, four-star hotel and would like to keep those ratings. We strive at every opportunity to exceed your expectations. Why not let the world know by sharing your story? Visit TripAdvisor.com and click on Write a Review. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Hipple Patel Loyalty Manager - Swissotel Chicago

Anonymous Business - 15/01/2019 AccorHotels certified review
« nice accommodations; quiet surroundings »

nice accommodations; quiet surroundings

Our hotel has responded to the review
Our hotel has responded to the review

Dear Sheila H., We very much appreciate your comments regarding your stay at the Swissôtel Chicago. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Hipple Patel Loyalty Manager - Swissotel Chicago

Anonymous Friends - 14/01/2019 AccorHotels certified review
« Excellent hotel location for New Year's plans! »

Staff extremely courteous, room clean, exquisitely decorated and the view of the lake from our room was stupendous. The only issue I had was with the restaurant on site, The Palm. I suffer from many food allergies. I contacted the restaurant ahead of time to let them know and they assured me that they could prepare foods to accommodate my allergies. However, I became very ill. I spoke with the hotel manager and now there are steps in place within the kitchen to insure that individuals with allergies are documented with the chefs and the wait staff.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Therese D., We very much appreciate your comments regarding your stay at the Swissôtel Chicago. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Swissôtel Chicago is proud to be a four-diamond, four-star hotel and would like to keep those ratings. We strive at every opportunity to exceed your expectations. Why not let the world know by sharing your story? Visit TripAdvisor.com and click on Write a Review. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Hipple Patel Loyalty Manager - Swissotel Chicago

Eric Couples - 13/01/2019 AccorHotels certified review
« Unclean for the price and experience »

We were disappointed with the room. Booked an upgraded room from our NYE reservations and decided to go a little extra for a corner king suite. Upon walking into the room there was a very large stain at the front door and there was another stain on the sofa. I had to call the front desk twice in a 40 min window in order to have someone come up to look at the stains. The manager did come and brought service crew with her and stated the stain on the floor was coffee and marker left by the previous guest and had not been cleaned. I later found another stain on the night stand. The material used for the iron board was very worn out. I had to iron some wrinkles out of my suit for the event and I used the board and found it to be very well used. Surprised something like this is not changed out over time. The blankets were not very well made. I had to ask for an extra blanket because the material is very thin and old. It also had burn marks in the material. Overall, we have stayed at places like the Holiday Inn, Hampton Inn and even Comfort Inn and experience a better suited bed, sheets and blanket. I live in northern lake county were we will never find a 5 star hotel but our experiences in our smaller areas far exceeded the luxury we thought we would have experienced at Swissotel. The smaller hotels even have small vending machines where you can purchase water or small snacks versus the overpriced items in this hotel. $8 for a bottle of water is a bit excessive in order to stay hydrated at your hotel. I can say we will not be returning and this was a poor experience. It was disappointing. Also, not sure if Swissotel was responsible for the catering for the NYE event on the ground floor but if so, the food was poorly cooked and had no flavor.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Eric A., Thank you very much for taking the time to share your comments regarding your stay at the Swissôtel Chicago. Exceptional service is what we strive to be known for; therefore your feedback is extremely important as it helps us to continually improve our service and provide a memorable experience to our valued guests. Please allow me to express my sincerest apologies. Please rest assured that we have taken the appropriate measures to address the problem with our housekeeping staff regarding the cleanliness of the guest rooms in order to prevent any future occurrence. Our relationship with our guests is of paramount importance. We hope that you will present us the opportunity to better serve you in the near future. Sincerely,

Vito L. Couples - 12/01/2019 AccorHotels certified review
« Very exciting weekend »

Can’t wait to return, good food, service.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Vito L., We very much appreciate your comments regarding your stay at the Swissôtel Chicago. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Hipple Patel Loyalty Manager - Swissotel Chicago

John Business - 11/01/2019 AccorHotels certified review
« Excellent »

The hotel is well placed in downtown Chicago, the rooms are palatial and I had a great view over the river. The room was clean and comfortable and the overall environment was relaxing.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mr. C., We very much appreciate your comments regarding your stay at the Swissôtel Chicago. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Swissôtel Chicago is proud to be a four-diamond, four-star hotel and would like to keep those ratings. We strive at every opportunity to exceed your expectations. Why not let the world know by sharing your story? Visit TripAdvisor.com and click on Write a Review. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Hipple Patel Loyalty Manager - Swissotel Chicago

Stephanie Friends - 11/01/2019 AccorHotels certified review
« Good Time »

Everything was very nice and organized. People were very friendly, food was good. I would have like to have seem more signs for directions to where the event was held.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Ms. D., We very much appreciate your comments regarding your stay at the Swissôtel Chicago. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Swissôtel Chicago is proud to be a four-diamond, four-star hotel and would like to keep those ratings. We strive at every opportunity to exceed your expectations. Why not let the world know by sharing your story? Visit TripAdvisor.com and click on Write a Review. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Hipple Patel Loyalty Manager - Swissotel Chicago

Rudy E. Couples - 11/01/2019 AccorHotels certified review

Great facility, the access to the place was a little different for us but we finally arrived and had a great time at the New year Eve party.. the hotel kitchen and menus where the Failures. The food was a joke i basically spent a 100 dollars for 1 dollars worth of food.. no selection.. basically it felt like punishment for daring to eat after 11pm.... Otherwise Nice place... We have stayed almost at all the popular hotels.. Hilton Hyatt Marriott Westin intercontinental Congress Fairmont day's inn and even holiday inn... Thanks for everything except the Kitchen.

Jessica G. Business - 11/01/2019 AccorHotels certified review
« Stunning »

Every walk up to the elevator and workout gave me a stunning view of lake and Navy Pier

Our hotel has responded to the review
Our hotel has responded to the review

Dear Ms. G., We very much appreciate your comments regarding your stay at the Swissôtel Chicago. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Swissôtel Chicago is proud to be a four-diamond, four-star hotel and would like to keep those ratings. We strive at every opportunity to exceed your expectations. Why not let the world know by sharing your story? Visit TripAdvisor.com and click on Write a Review. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Hipple Patel Loyalty Manager - Swissotel Chicago

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