Hotel - Swissôtel Büyük Efes
Swissôttel Hotel Swissôttel Hotel

Swissôtel Büyük Efes

4.5/5 3,998 reviews
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  • The hotel has wifi WIFI/Internet Access
  • The hotel serves breakfast Breakfast
  • The hotel has a bar Bar
  • The hotel has a parking Parking
  • The hotel has a restaurant Restaurant
  • The hotel has air conditioning in rooms Air Conditioning
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Best price guarantee How it works?
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From 113.00 EUR Non member rate
From 101.70 EUR Member's rate Members’ Rate, join while you book
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Services in the hotel and nearby

Check-in from 14h00
Check out up to 12h00

Services and practical information

Paying
  • WIFI/Internet Access
    • WIFI at the hotel
    • High-speed Internet
    • WIFI in the communal areas
    • WIFI in your room
    • Optic fiber technology provides the highest possible speed of Internet connection.
  • Parking
    • Private indoor parking
    • Private outdoor parking
    • Public outdoor parking (Paying)
    • Parking - Valet On Request
  • Accessibility for people with reduced mobility
    • Reduced mobility rooms
    • Reduced mobility facilities
  • Services for children
    • Babysitting on request
    • Outdoor playground for children
  • Air conditioned
    • Air conditioning
    • Automatic air control
    • Air Conditioning
  • Boutiques/shopping
    • Cash machine
    • Hairdressing salon
  • Porter

Leisure and activities

  • Swimming pool
    • Indoor heated pool (Paying)
    • Outdoor heated pool
    • Outdoor unheated pool
  • Fitness centre
  • Well-being
    • Hammam
    • Jacuzzi
    • Massage
    • Sauna
    • Solarium
  • Services for children
    • Babysitting on request
    • Outdoor playground for children

Catering

  • 3 restaurant(s)
  • 3 bar(s)
  • Room service
    • Hot meals
    • Cold snacks

Business services

  • 38 meeting room(s)
  • Conventions hotel
See all services

Hotel location

Our rooms

All 402 guest rooms feature contemporary and elegant design and offer state-of-the-art technology. In addition the hotel has 74 Swiss Executive Rooms providing guests with exclusive privileges such as access to the Swiss Executive Club Lounge.The hotels well-appointed guest rooms and suites offer spectacular views over Izmir and the sea. 55 elegantly decorated suites offer the ultimate in style and comfort with spacious living areas and a full line of luxury amenities and services.

  • 402 rooms
  • 4 connecting rooms
  • Baby bed
    • Air conditioning
    • Emergency exit map
    • Automatic air control
    • Opening windows
    • WIFI in your room
    • Baby bed
    • Automatic temperature control
    • High speed transmission line
    • Coffee/tea making facilities
    • Jacuzzi
    • Sprinkler in room
    • Keycard-operated door locks
    • Audible smoke alarms in rooms
    • Deadbolts and/or locks in rooms
    • Security peephole
    • Emergency info in rooms
Our rooms fittings

Our restaurants and bars

See all our restaurants
See all our bars
See all our restaurants and bars

Your meetings and events

4.5/5 AccorHotels Rating 3,998 reviews

Our guest reviews for Swissôtel Büyük Efes

100% genuine reviews from our guests

Find out more
Anonymous Business - 12/03/2019 AccorHotels certified review
« As great as usually / the best hotel in town »

- staff - fantastic - breakfast - superb - room - an oasis

Anonymous Couples - 10/03/2019 AccorHotels certified review

Great Stuff, great Stay!

Our hotel has responded to the review
Our hotel has responded to the review

Dear Stefan F., We very much appreciate your comments regarding your stay at the Swissôtel Büyük Efes. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Sibel Çakmakoğlu Guest Relations Manager Swissôtel Buyuk Efes, Izmir Gaziosmanpasa Bulvari No:1 | Alsancak, 35210 Izmir | Turkey Tel: +90(0….5176 | Mob: +90(0….1326 | Fax: +90(0….1010 E-mail: si… | www.swissotel.com/izmir

Armin F. Business - 27/02/2019 AccorHotels certified review
« Perfect like always »

This time it was only a short visit for one night. I am in this hotel 4-6 times each year and it is always great. To be honest, I never found any flaw.

Our hotel has responded to the review
Our hotel has responded to the review

Sehr geehrter Herr F., vielen Dank für Ihr wunderbares Feedback. Wir freuen uns, dass Sie Ihren Aufenthalt bei uns genossen haben und sich die Zeit genommen haben, eine Rezension zu schreiben. Es freut uns immer wieder zu sehen, dass unsere Gäste sich wohlfühlen. Wir freuen uns auf Ihren nächsten Besuch und verbleiben mit den besten Wünschen... Herzlichst, Sibel Çakmakoğlu Guest Relations Manager Swissôtel Buyuk Efes, Izmir Gaziosmanpasa Bulvari No:1 | Alsancak, 35210 Izmir | Turkey Tel: +90(0….5176 | Mob: +90(0….1326 | Fax: +90(0….1010 E-mail: si… | www.swissotel.com/izmir

Celal S. Business - 27/02/2019 AccorHotels certified review
« Every thing was very well »

Staff interest on us cleaning was well maybe restaurant and meals can be much better finally breakfast was excellent

Our hotel has responded to the review
Our hotel has responded to the review

Sayın S., Swissotel Büyük Efes İzmir’de geçirdiğiniz zaman süresince yaşadıklarınızı bizimle paylaştığınız için teşekkür ederim. Hizmetlerimizle ilgili beklentilerinizi genel anlamda karşılayabildiğimiz için mutluyuz. Ancak yemek konusunda sizi tam anlamıyla tatmin edememiş olmak bizi de üzmüştür. Daha ayrıntılı geri bildirim almak için sizinle kişisel olarak konuşmaktan memnuniyet duyarım. Bana aşağıda paylaşılan detaylar aracılığı ile ulaşabilirsiniz. Ayrıca sizi aramak için en iyi zamanın ne olacağını bana bildirme fırsatınız olabilir. Son konaklamanız ile ilgili yarattığımız algıyı değiştiremeyeceğimizin farkındayım. Bu nedenle sizi, daha iyi bir hizmet kalitesi sergileyebileceğimizden ikna etmek için bize ikinci bir şans vermenizi arzu ederim. En derin saygılarımla, Sibel Çakmakoğlu Guest Relations Manager Swissôtel Buyuk Efes, Izmir Gaziosmanpasa Bulvari No:1 | Alsancak, 35210 Izmir | Turkey Tel: +90(0….5176 | Mob: +90(0….1326 | Fax: +90(0….1010 E-mail: si… | www.swissotel.com/izmir

T Y. Families - 26/02/2019 AccorHotels certified review
« Started off badly but the front desk manager Volken made it all good in the end. »

The pre-check in experience was far from ideal, and i was not allocated rooms that reflected my Platinum status. It was unfortunate that i had to actually express my great dissatisfaction at why I wasnt afforded a proper room before the front office manager Volken stepped in. This was despite me emailing the hotel 3 times before my arrival and telling them to please arrange the better rooms. Either way, believe Accor group has a long way to actually demonstrate that its Platinum members are valued which i feel is greatly lacking.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mr. Y., Greetings from Izmir and thank you for taking the time to share your experiences with us. We are grateful that you have chosen us as your destination in Izmir. Our whole team is extremely committed to delivering the perfect experience for each guest. We have well noted your feedback in regards of the room allocation and your arrival impression. We put the highest priority on ensuring that all Le Club Accor members, and especially our Platinum guests, receive the benefits they are earning to guarantee an impeccable service. Therefore, I would like to express our sincerest apologies for not having delivered on time the service you deserve. Rest assured that your comments will be taken on-board positively with our continuous endeavour of improving our facilities and services to our esteemed guests. We would be pleased to welcoming you back, in order to demonstrate you once again what the majority of our guests feel about our wonderful location and the sense of being home. Should you wish to do so, please do not hesitate to contact me personally so I can assure that we incorporate all your preferences prior to your next arrival to Büyük Efes, our beautiful hotel. Warmest regards, Sibel Çakmakoğlu Guest Relations Manager Swissôtel Buyuk Efes, Izmir Gaziosmanpasa Bulvari No:1 | Alsancak, 35210 Izmir | Turkey Tel: +90(0….5176 | Mob: +90(0….1326 | Fax: +90(0….1010 E-mail: si… | www.swissotel.com/izmir

David P. Business - 25/02/2019 AccorHotels certified review
« David p. »

Overall good experience except for your insane policy to not accept debit cards for deposit payment. I was obliged to use my own personal credit card which was a inconvenience for me especiall6y as I still have not been refunded!!!!!!!!!!!!!!!!!!! Not good at all...I stay frequently at shangri la hotel in Instanbul and do not have this problem.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mr. p., Greetings from Izmir and thank you for sharing your experiences with us. We are grateful that you have chosen us as your holiday destination in Izmir. Our whole team is extremely committed to delivering the perfect vacation experience for each guest. We have well noted your feedback in regards of the deposit procedure during your stay with us. Unfortunately, we have no initiative in this matter. It is one of our standards we have to ensure every day. After your departure we make sure that the bank gets our refund fax on the same day. Kindly be informed that a deposit does not appear as a transaction on your bank account, as your account is not charged but blocked for this amount. Overall we are truly sorry to read your feedback as it seems we could not make you as happy as our other guests. We would be pleased to welcoming you back, in order to demonstrate you once again what the majority of our guests feel about our wonderful location and the sense of being home. Should you wish to do so, please do not hesitate to contact me personally so I can assure that we incorporate all your preferences prior to your next arrival to Büyük Efes, our beautiful hotel. Warmest regards, Sibel Çakmakoğlu Guest Relations Manager Swissôtel Buyuk Efes, Izmir Gaziosmanpasa Bulvari No:1 | Alsancak, 35210 Izmir | Turkey Tel: +90(0….5176 | Mob: +90(0….1326 | Fax: +90(0….1010 E-mail: si… | www.swissotel.com/izmir

Christian M. Business - 19/02/2019 AccorHotels certified review
« Overall very pleasant experience »

Nice room, friendly and supportive staff, good location

Our hotel has responded to the review
Our hotel has responded to the review

Dear Christian Werner M., We very much appreciate your comments regarding your recent stay at The Swissotel Büyük Efes. It is always a pleasure to receive such positive feedback and I will be delighted to share your kind comments and compliments with all our colleagues. Thank you again for sharing your experience and we look forward to warmly welcoming you again in the near future. Yours sincerely, Sibel Çakmakoğlu Guest Relations Manager Swissôtel Buyuk Efes, Izmir Gaziosmanpasa Bulvari No:1 | Alsancak, 35210 Izmir | Turkey Tel: +90(0….5176 | Mob: +90(0….1326 | Fax: +90(0….1010 E-mail: si… | www.swissotel.com/izmir

Esteban B. M. Business - 19/02/2019 AccorHotels certified review
« Fantastic »

Perfaect organization, profesional and value add from smilimy people

Our hotel has responded to the review
Our hotel has responded to the review

Estimado Esteban m., Le agradecemos enormemente sus comentarios en relación a su estancia en Swissôtel Büyük Efes. Es siempre un placer recibir comentarios positivos. Haremos extensivos sus agradables observaciones a nuestro equipo. Estoy seguro que estos comentarios servirán de estímulo a todo nuestro equipo ya que continuamente se esfuerza en mejorar la calidad de nuestros servicios. Agradeciéndole una vez mas que haya compartido su experiencia con nosotros y esperando que su próxima visita sea tan agradable como la previa. Reciba un cordial saludo. Sibel Çakmakoğlu Guest Relations Manager Swissôtel Buyuk Efes, Izmir Gaziosmanpasa Bulvari No:1 | Alsancak, 35210 Izmir | Turkey Tel: +90(0….5176 | Mob: +90(0….1326 | Fax: +90(0….1010 E-mail: si… | www.swissotel.com/izmir

Mehmet I. Families - 18/02/2019 AccorHotels certified review
« No problems. Very pleasant »

As above

Our hotel has responded to the review
Our hotel has responded to the review

Değerli Misafirimiz Mehmet Bey, Otelimizle ilgili güzel değerlendirmeniz için teşekkür ederiz. Konaklamanızdan memnun kaldığınıza sevindik. En kısa zamanda sizi otelimizde tekrar misafir etmekten mutluluk duyarız. Saygılarımızla, Sibel Çakmakoğlu Guest Relations Manager Swissôtel Buyuk Efes, Izmir Gaziosmanpasa Bulvari No:1 | Alsancak, 35210 Izmir | Turkey Tel: +90(0….5176 | Mob: +90(0….1326 | Fax: +90(0….1010 E-mail: si… | www.swissotel.com/izmir

Celina A. Business - 18/02/2019 AccorHotels certified review
« Happy to stay there next time. »

Great! Nice service and really clean.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mrs. G., First of all we would like to thank you for choosing us and for taking the time to share your experience with us. We are very pleased that you enjoyed our services and had a good time. The whole Büyük Efes team is working hard to offer our guests the best service quality possible. Our valued guests' positive return motivates us to do better every day. All high scores and nice comments are reaching our employees and supporting every unit to be even more successful. We hope to welcoming you back as our guest soon, in an effort to make your next stay once again a comfortable one. Best regards, Sibel Çakmakoğlu Guest Relations Manager Swissôtel Buyuk Efes, Izmir Gaziosmanpasa Bulvari No:1 | Alsancak, 35210 Izmir | Turkey Tel: +90(0….5176 | Mob: +90(0….1326 | Fax: +90(0….1010 E-mail: si… | www.swissotel.com/izmir

Anonymous Business - 17/02/2019 AccorHotels certified review
« Well located hotel with excellent restaurants »

Well located hotel with excellent restaurants. Both the fish & international restaurants offer excellent food. Nice rooms. Prefer high level to minimize noise from street

Our hotel has responded to the review
Our hotel has responded to the review

Dear Francis D., Thank you for taking the time and trouble to complete a survey following your recent stay with us. We all take great pride in providing our guests with the highest standards of service, therefore I am very sorry to learn that we failed to meet your expectations on the room allocation; please allow me to express my sincere apologies. Rest assured that we will be trying to block you a room on the garden side upon availability to guarantee a flawless sleep. Thank you again for bringing this issue to our attention, as it is only through such constructive comments and observations that we are able to continually monitor and so improve the services we provide. We look forward to welcoming you again to The Swissotel Büyük Efes in the near future. Yours sincerely, Sibel Çakmakoğlu Guest Relations Manager Swissôtel Buyuk Efes, Izmir Gaziosmanpasa Bulvari No:1 | Alsancak, 35210 Izmir | Turkey Tel: +90(0….5176 | Mob: +90(0….1326 | Fax: +90(0….1010 E-mail: si… | www.swissotel.com/izmir

B. Business - 14/02/2019 AccorHotels certified review
« all right »

all right

Our hotel has responded to the review
Our hotel has responded to the review

Signor B., Desideriamo ringraziarla per gli apprezzamenti espressi a seguito del suo soggiorno presso Swissôtel Büyük Efes. E’ con grande piacere che riceviamo i suoi valuazione. Non mancheremo di condividere i suoi commenti con tutta la nostra equipe. La sua soddisfazione è la migliore ricompensa per il nostro personale che lavora giorno dopo giorno per offrire un servizio impeccabile. In attesa di accoglierla nuovamente, Signor, le porgiamo cordiali saluti. Sibel Çakmakoğlu Guest Relations Manager Swissôtel Buyuk Efes, Izmir Gaziosmanpasa Bulvari No:1 | Alsancak, 35210 Izmir | Turkey Tel: +90(0….5176 | Mob: +90(0….1326 | Fax: +90(0….1010 E-mail: si… | www.swissotel.com/izmir

Anonymous Business - 14/02/2019 AccorHotels certified review
« business workshop »

workshop was ok, service was good, prices high.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Taylan Küçük, Thank you for taking the time to tell us about your experience at the Swissôtel Büyük Efes. I am sorry that your experience did not meet your expectations. Pplease allow me to express my sincerest apologies. At Swissôtel, we strive to provide a superior service experience for every customer. Therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Sibel Çakmakoğlu Guest Relations Manager Swissôtel Buyuk Efes, Izmir Gaziosmanpasa Bulvari No:1 | Alsancak, 35210 Izmir | Turkey Tel: +90(0….5176 | Mob: +90(0….1326 | Fax: +90(0….1010 E-mail: si… | www.swissotel.com/izmir

Ayrshire Business - 13/02/2019 AccorHotels certified review
« Good. But............... »

Room was booked and paid by company secretary using a company credit card but when checking out had to pay again because i did not have said company credit card with me, Very frustrating, now have to go througyt the process of claiming the money back from Booking.com !!!

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mr. N., Warm greetings from Izmir and thank you for sharing your experiences with us. We are grateful that you have chosen us as your holiday destination in Izmir. Our whole team is extremely committed to delivering the perfect vacation experience for each guest. We have well noted your feedback in regards of your check-out during your stay with us. Overall we are truly sorry to read your feedback as it seems we could not make you as happy as our other guests. Kindly be informed that due to our payment procedures, we only accept credit cards matching with the guest staying at our hotel. We are sorry for the inconveniences caused. We would be pleased to assist you in this matter if you should have any problems with your company. We hope to welcoming you back, in order to demonstrate you what the majority of our guests feel about our wonderful location and the sense of being home. Should you wish to do so, please do not hesitate to contact me personally so I can assure that we incorporate all your preferences prior to your next arrival to Büyük Efes, our beautiful hotel. Warmest regards, Sibel Çakmakoğlu Guest Relations Manager Swissôtel Buyuk Efes, Izmir Gaziosmanpasa Bulvari No:1 | Alsancak, 35210 Izmir | Turkey Tel: +90(0….5176 | Mob: +90(0….1326 | Fax: +90(0….1010 E-mail: si… | www.swissotel.com/izmir

Jb Business - 12/02/2019 AccorHotels certified review
« Inconsistent »

Some days I got water and shower gel. Some I did not. Some staff were good, some not so much. I wasn't asked how my stay was when I checked out. Wardrobe lights didn't go out. Light fitting was noisy.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mr. B., Warm greetings from Izmir and thank you for sharing your experiences with us. We are grateful that you have chosen us as your holiday destination in Izmir. Our whole team is extremely committed to delivering the perfect vacation experience for each guest. We have well noted your feedback in regards of the Housekeeping service during your stay with us. We put the highest priority on ensuring that our rooms are kept clean and tidy. Rest assured that your comments will be taken on-board with our continuous endeavour of improving our facilities and services to our esteemed guests. On behalf of all of us here at the Swissotel Izmir, thank you for taking the time to share your review with us. We would be pleased to welcoming you back, in order to demonstrate you once again what the majority of our guests feel about our wonderful location and the sense of being home. Should you wish to do so, please do not hesitate to contact me personally so I can assure that we incorporate all your preferences prior to your next arrival to Büyük Efes, our beautiful hotel. Warmest regards, Sibel Çakmakoğlu Guest Relations Manager Swissôtel Buyuk Efes, Izmir Gaziosmanpasa Bulvari No:1 | Alsancak, 35210 Izmir | Turkey Tel: +90(0….5176 | Mob: +90(0….1326 | Fax: +90(0….1010 E-mail: si… | www.swissotel.com/izmir

Peder Business - 12/02/2019 AccorHotels certified review
« Excellent stay »

Super service, super fresh. Enjoyed a lot!

Our hotel has responded to the review
Our hotel has responded to the review

Dear Peder B., We very much appreciate your comments regarding your stay at the Swissôtel Büyük Efes. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Sibel Çakmakoğlu Guest Relations Manager Swissôtel Buyuk Efes, Izmir Gaziosmanpasa Bulvari No:1 | Alsancak, 35210 Izmir | Turkey Tel: +90(0….5176 | Mob: +90(0….1326 | Fax: +90(0….1010 E-mail: si… | www.swissotel.com/izmir

Idris B. Couples - 07/02/2019 AccorHotels certified review
« Politeness of staff, breakfast, artsy area »

My wife and I liked art pieces at the hotel. Staff was really kind towards us. Our room was clean and comfy. Purovel spa was also excellent. We had pleasent stay and Swissotel will be our first choice on our upcoming stays...

Our hotel has responded to the review
Our hotel has responded to the review

Dear Idris B., First of we would like to thank you for choosing us and for taking the time to share your experience with us. We are very pleased that you enjoyed our services and had a good time. The whole Büyük Efes team is working hard to offer our guests the best service quality possible. Our valued guests' positive return motivates us to do better every day. All the high scores and nice comments we receive are reaching all our employees and supporting every unit to be even more successful. We hope to have you back as our guest in the not too distant future, in an effort to make your next stay even better than the last one. Please, accept our deepest gratitude. Sibel Çakmakoğlu Guest Relations Manager Swissôtel Buyuk Efes, Izmir Gaziosmanpasa Bulvari No:1 | Alsancak, 35210 Izmir | Turkey Tel: +90(0….5176 | Mob: +90(0….1326 | Fax: +90(0….1010 E-mail: si… | www.swissotel.com/izmir

Rfb Business - 30/01/2019 AccorHotels certified review
« An urban oasis in a great neighbourhood »

Very good sleeping comfort, large room, good minibar, great breakfast, perfect location and facilities.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Rico B., First of we would like to thank you for choosing us and for taking the time to share your experience with us. We are very pleased that you enjoyed our services and had a good time. The whole Büyük Efes team is working hard to offer our guests the best service quality possible. Our valued guests' positive return motivates us to do better every day. All the high scores and nice comments we receive are reaching all our employees and supporting every unit to be even more successful. We hope to have you back as our guest in the not too distant future, in an effort to make your next stay even better than the last one. Please, accept our deepest gratitude. Sibel Çakmakoğlu Guest Relations Manager Swissôtel Buyuk Efes, Izmir Gaziosmanpasa Bulvari No:1 | Alsancak, 35210 Izmir | Turkey Tel: +90(0….5176 | Mob: +90(0….1326 | Fax: +90(0….1010 E-mail: si… | www.swissotel.com/izmir

Ufuk D. Business - 30/01/2019 AccorHotels certified review

In overall, good. Except my room was so far to the gym and amenities. I am a AccorClub member. I know hotel was almost fully booked, yet AccorClub members / frequent visitors would be booked for frontier rooms.

Our hotel has responded to the review
Our hotel has responded to the review

Sayın Deliloğlu, Swissotel Büyük Efes İzmir’de geçirdiğiniz zaman süresince memnuniyetsizlik yaratan detayı bizimle paylaştığınız için teşekkür ederim. Hizmetlerimizle ilgili beklentilerinizi karşılayamadığımız için çok üzgünüm. Tüm ekibimiz adına, verdiğimiz rahatsızlıktan dolayı özür dilerim. Bir Le Club Accor Silver üyesi olarak müsaitlik doğrultusunda sizi her zaman B blok odalarımızda ağırlamaya çalışıyoruz. Son konaklamanızda doluluk nedeniyle ne yazık ki bu mümkün olmadı. Ancak profil notlarımızda var olması nedeniyle he zaman dikkate almaya çalışacağımıza devam edeceğimizi bilmenizi isteriz. En kısa zamanda sizi tekrar ağırlamaktane memnuniyet duyacağız. En derin saygılarımla, Sibel Çakmakoğlu Guest Relations Manager Swissôtel Buyuk Efes, Izmir Gaziosmanpasa Bulvari No:1 | Alsancak, 35210 Izmir | Turkey Tel: +90(0….5176 | Mob: +90(0….1326 | Fax: +90(0….1010 E-mail: si… | www.swissotel.com/izmir

Redfox Business - 28/01/2019 AccorHotels certified review
« A very good hotel, but a very strange behavior »

One more stay in this hotel. Very good level of teh rooms and the common areas, with Spa and Gymn areas can be an experience. Breakfast with large variety of sour and sweet products, really prepared with great care. It is therefore a pity I was charged some 150 euro average per each night, when my company has a preferred rate of 75 euro. A mistake from my side, surely, since I did not check the confirmation from the hotel announcing such rate. Besides, I brought 5 customers of mine to the hotel to stay with me, who got a rate of some 95 euro per night. Each customer staid 3 nghts. I think I did a good service to the hotel. When I asked to be charged at least the same rate of my customers, that is 95 euro instead of 140, I was refused with the explanation that the hotel was fully booked (???). Thanks God I am a Gold member, and thanks God I use Accor hotels since, say, 15 years minimum. The worst treatment in any hotel in any country in my life.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mr. R., Thank you for taking the time to share your valuation with us. We very much appreciate your comments regarding your stay at the Swissôtel Büyük Efes. I am sorry that we could not give you another price whilst your colleagues had a completely different rate from yours. Let me bring the details to your attention. The reservation of your colleagues had been completed by your company booker before yours had been shared with our reservation department. As per our agreement with your company, company rates are only available during low occupancy. Here, it was the case. As your booking had been received later when there was high occupancy, but confirmed by your booker as well. This was what the receptionist wanted to express. I understand your concerns as a Gold member. I am very sorry for leaving a bad taste after such a satisfying stay. Unfortunately, we cannot change the rates already fixed in our system. I am sure that your feedback will serve as an encouragement to improve the quality of our services. Thank you again for sharing your thoughts with us. We hope your next visit will be more pleasant than the previous one. Sincerely, Sibel Çakmakoğlu Guest Relations Manager Swissôtel Buyuk Efes, Izmir Gaziosmanpasa Bulvari No:1 | Alsancak, 35210 Izmir | Turkey Tel: +90(0….5176 | Mob: +90(0….1326 | Fax: +90(0….1010 E-mail: si… | www.swissotel.com/izmir

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