Fairmont Hotel Vier Jahreszeiten

Our employees are the ones who give the house its soul and who fill it with life. Our guests already feel and value this special kind of attention during the first few minutes of their stay. The hotel service is cordial and absolutely authentic.
Mr Ingo PETERS, Hotel Manager

Luxurious Fairmont Hotel Vier Jahreszeiten Hamburg has become an epitome of European grandeur. Since 1897 the elegant hotel welcomes guests from all over the world with refined style and timeless grace at the Inner Alster Lake in the heart of Hamburg. 156 luxuriously furnished guest rooms and suites combine international standards with exquisite materials and fine fabrics, which are sequenced in different color concepts. The hotel's philosophy is simple: service, service and service.

Hotel extras

Fairmont Hotel Vier Jahreszeiten is an unrivalled experience: from the unique culinary diversity with 9 restaurants and bars to the Vier Jahreszeiten Spa, offering more than different massages and treatments.

Services in the hotel and nearby

Check-in from 15h00

Check out up to 12h00

Services and practical information

Paying

WIFI/Internet Access
Parking
Accessible bathroom
Outdoor playground for children
Air conditioned

Leisure and activities

Fitness centre
Well-being
Outdoor playground for children
Golf (Nearby)
Tennis (Nearby)
Jet skiing (Nearby)
Squash court (Nearby)

Catering

7 restaurant(s)
2 bar(s)

Business services

10 meeting room(s)
Conventions hotel

See all services

Hotel location

See on a map

Fairmont Hotel Vier Jahreszeiten

Neuer Jungfernstieg 9 14
20354
HAMBURG
GERMANY

Tel: (+49)40 3494 3151

Fax: (+49)40 3494 2600

Contact email

Check-in from 15h00

Check out up to 12h00

Access and transport

HAMBURG AIRPORT At 12km / 7.46 miles

GPS : 53.555603, 9.991689

Our rooms

All 156 rooms and suites as well as all bathrooms have been thoughtfully renovated and air-conditioned in 2015 with great attention to detail- designed to meet the highest and most demanding standards.The new guest rooms present themselves in a new and contemporary spirit with impeccable richness- delicate grace and refined elegance. Many of our Hamburg accomodations offer a breathtaking view over the Inner Alster Lake.

6 photos

Deluxe Courtyard King NS

Deluxe Courtyard Room - equipped with antique furniture- safe deposit boxes- a mini bar and HSIA. They are located on the courtyard side of the hotel (there is not much of a view- but many people prefer the courtyard side).

Deluxe Courtyard King SK

Deluxe Lakefront King NS

Deluxe Lakefront Room - equipped with antique furniture- a safe deposit box- a mini bar and HSIA. They have a stunning view of Alster lake. Rooms on floors 1-4 have balconies- rooms on floor 5 do not.

Deluxe Lakefront King SK

Dlx Lakefront Balcony K NS

Deluxe Lakefront Balcony Room - located on the top floor of the hotel and offer a great view of Alster Lake. They also have complimentary movies- tea and coffee.

Signature Balcony Lake K NS

Signature Balcony Lake Room - located on the top floor and offer a balcony with a great view of Alster Lake. They also have complimentary movies- tea and coffee.

Junior Courtyard Twin NS

Junior Suite Courtyard Twin- looks out over the inner courtyard, very quiet. The combined living and sleeping area is furnished with genuine paintings and valuable antiques. Comforts of the living area include generous seating space.

Junior Courtyard King NS

Junior Suite Courtyard King- looks out over the inner courtyard, very quiet. The combined living and sleeping area is furnished with genuine paintings and valuable antiques. Comforts of the living area include generous seating space.

Lakefront Suite King SK

Lakefront Suite - furnished with valuable antiques- original paintings and beautiful mirrors. These spacious suites have a combined living and sleeping area- a large bathroom as well as a walk-in cupboard to store luggage.

Deluxe Lakefront Suite SK

Deluxe Lakefront Suite - furnished with valuable antiques- original paintings and beautiful mirrors. These spacious suites have a separate living and sleeping area- a large bathroom and a walk-in cupboard in which to store luggage.

Fairmont Queen Room NS

A great room for the single traveller, Fairmont Single Rooms have been thoughtfully renovated and designed with great attention to detail to meet the highest standards. Inner courtyard view.

Fairmont Queen SK

A great room for the single traveller, Fairmont Single Rooms have been thoughtfully renovated and designed with great attention to detail to meet the highest standards. Inner courtyard view.

Deluxe Courtyard Twin NS

Thoughtfully renovated with great attention to detail and designed to meet the highest standards, these rooms are furnished with specially designed oversized beds, inner courtyard view.

Deluxe Courtyard Twin SK

Thoughtfully renovated with great attention to detail and designed to meet the highest standards, these rooms are furnished with specially designed oversized beds, inner courtyard view.

Fairmont View Lake Q NS

Equipped with antique furniture, a safe deposit box, a mini bar and HSIA. They have a stunning view of Alster Lakes. Rooms on floors 1 to 4 have balconies; rooms on floor 5 do not.

Fairmont View Lake Q SK

Equipped with antique furniture, a safe deposit box, a mini bar and HSIA. They have a stunning view of Alster Lakes. Rooms on floors 1 to 4 have balconies; rooms on floor 5 do not.

Deluxe Lakefront Twin NS

Spacious, elegantly decorated, thoughtfully renovated with great attention to detail, furnished with specially designed oversized beds featuring exquisite linen duvets and plush down pillows. Lake view.

Deluxe Lakefront Twin SK

Dlx Lakefront Balcony Q NS

Junior Courtyard King SK

Thoughtfully renovated, Junior Courtyard Suites are ideal for guests looking for an atmosphere of peace and tranquility. An open concept plan from the living room to the bedroom provides ample space.

Junior Lakefront King SK

Open concept plan, spacious, elegantly decorated, usually feature a sofa, two armchairs and coffee table. Bathrooms offer a separate glass shower stall, a soaking tub, a double basin and a heated floor.

Courtyard Suite King SK

Very quiet, featuring an elegant living room and an oversized bedroom which are separated by a door for more privacy. These luxurious suites are decorated with custom designed furnishings and rich fabrics.

Lakefront Suite King NS

Luxurious setting, magnificent view, offers an open concept layout from the living room to the bedroom, providing ample space. Luxurious suites are decorated with custom designed furnishings and rich fabrics.

Lakefront Balcony Suite K NS

Located on the top floor of the hotel and offering a great view of Alster Lakes. They also have complimentary movies, tea and coffee.

Deluxe Lakefront Suite K NS

Breathtaking view of the Inner Alster Lake; features a foyer, an elegant living room, and an oversized bedroom with a king size bed. Bedroom and living room are separated by a door for privacy.

Celebrity Suite King SK

Celebrity Suites offer the upmost in luxury and comfort, featuring a hardwooden foyer, an elegant living room, and a master bedroom. The living room and the bedroom are separated by a door for more privacy.

Celebrity Balcony Suite K NS

Offering the upmost in luxury and comfort, featuring a hardwooden foyer, an elegant living room, and a master bedroom. The living room and the bedroom are separated by a door for more privacy.

Senator Suite Lakefront K SK

The spacious Senator Suite has a separate living and sleeping area, a large bathroom and a walk-in closet. The suites are furnished with valuable antiques and state-of-the-art technical equipment.

156 rooms

- Air conditioning
- Emergency exit map
- Automatic air control
- Radio in room
- Opening windows
- WIFI in your room
- Work desk in all rooms
- Coffee/tea making facilities
- Jacuzzi
- Sprinkler in room
- Audible smoke alarms in rooms
- Security peephole
- Emergency info in rooms
- Alarm clock

Our rooms fittings

Our restaurants and bars

CONDI LOUNGEType of cuisine: Cafe

CONDI LOUNGEType of cuisine: Cafe

The Condi Lounge is a modern gastronomical affair. The stylish Lounge is decorated in earthy colored fabrics, retro decor, large-patterned upholstery, and warm wood tones to give the room a unique and warm ambiance.

WOHNHALLEType of cuisine: Cafe

WOHNHALLEType of cuisine: Cafe

The Wohnhalle is the heart of the hotel and inspires a turn-of the century country house atmosphere. A wood burning fireplace adds to the oasis of calmness in this living room lounge. The menu includes a classic British Afternoon Tea.

HAERLIN (2 MICHELIN STARS)Type of cuisine: Regional

HAERLIN (2 MICHELIN STARS)Type of cuisine: Regional

Haerlin Restaurant is one of Germany's leading gourmet restaurants. It is the proud bearer of 2 Michelin stars, 19 Gault Millau points, and was awarded 4 ½ "F" by Germany's fine-dining magazine DER FEINSCHMECKER.

CAFÉ CONDIType of cuisine: Cafe

CAFÉ CONDIType of cuisine: Cafe

Café Condi is especially well-known for the variety of its breakfast buffet. Whether you select à la carte, continental or buffet breakfast, there's no better way to start your day. Café Condi offers a variety of local specialties for lunch and tea.

JAHRESZEITEN GRILLType of cuisine: Barbecue

JAHRESZEITEN GRILLType of cuisine: Barbecue

Restored in the beautiful, eclectic art deco style of the 1920's, the Jahreszeiten Grill offers the experience of traditional Hanseatic dining. Full-flavored, organically grown vegetables complement the excellent fish, poultry and steaks.

JAHRESZEITEN TERRACEType of cuisine: International

JAHRESZEITEN TERRACEType of cuisine: International

The Jahreszeiten Terrace offers, from April to October, outdoor seating for 80 guests. When temperatures are cooler, external radiators provide pleasant warmth and a cozy place to sit and enjoy first class food and excellent service.

NIKKEI NINEType of cuisine: Japanese

Photo non contractuelle / Strictly non binding

NIKKEI NINEType of cuisine: Japanese

Using surprising combinations and intense flavors Nikkei Cuisine cultivated a style that complements the Japanese fine sense of classic elegant dishes by adding elements from Peru. Enjoy this culinary interplay of contrasts in our new design restaurant.

See all our restaurants

JAHRESZEITEN BAR

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JAHRESZEITEN BAR

The cozy elegant two-story Jahreszeiten Bar is the ideal place to meet friends and colleagues. The bar's quiet ambience guarantees a relaxing, convivial evening in good company. A large selection of noble spirits as well as rarities is served.

NIKKEI NINE BAR

Photo non contractuelle / Strictly non binding

NIKKEI NINE BAR

Using surprising combinations and intense flavors, NIKKEI Cuisine cultivated a style that complements the Japanese fine sense of classically elegant dishes by adding Peruvian and Brazilian elements.

See all our bars

See all our restaurants and bars

Your meetings and events

Fairmont Hotel Vier Jahreszeiten Meeting Room

Our meeting rooms

Number of meeting rooms: 10
Maximum size: 270 m²
Maximum capacity: 430
Maximum banquet capacity: 300

Find out more

4.7/5 AccorHotels Rating 2,970 reviews

Our guest reviews for Fairmont Hotel Vier Jahreszeiten

100% genuine reviews from our guests

Find out more

Kfir Y. Business - 10/08/2018 AccorHotels certified review

« Service is not really 5 starts hotel... »

Hello, I am a permanent guest in your hotel. In the past 3 weeks, There is a feeling that the service is not as good as it was before. I am staying in your hotel from May 2018 normally Monday to Thursday (and in total about 40 nights so far). Last week (Monday 30.07) I complained 5 times that the coffee machine in my room doesn't work. Five times! Tuesday (morning + evening), Wednesday (morning + evening) and Thursday morning. No one replaced it, or fixed it. This week (Monday 6.8.2018) the safe place in my room (531) was closed due to a wrong password. It means that the password of the last guest is still there... I asked (once) to open it for me, so I will be able to use it, they promised that it will be fixed a day after, but so far no one really care for it. Generally the level of the room cleaning is also went down. not enough towels, or not re-fill of the coffee capsules, or other stuff. Breakfest room: One day there is no french butter, the other day they took the ginger drink out... When I order an Omelett with Cheese, I get an Omelett with BACON. For religious reasons I dont eat bacon, still its fine with me but still you have some other guests in this time of the year from the arabian golf which may accept it really badly and may make a circus out of it. I do like your hotel, I am very happy to stay there for a very good Tarif that my company could get with you. I am grateful for that. I will NEVER publish my critic in any platform like Tripadvisor. Still I believe that for 400-500€per night (for "normal" guests) your hotel can and should be able to suggest more. Thank you for the possibility to give your guests the feedback and I am happy to stay

Dr M. A. Families - 10/08/2018 AccorHotels certified review

« Dr Maryam a. »

Dear sir It was woundefull experience as the from the first day till we left. The reception staff and room service also house keeping and spa. I don’t want to forget any one. I can till everything was amazing. Thank you

Our hotel has responded to the review

Dear Ms. a., we very much appreciate your comments regarding your stay at our house. It is always a pleasure to receive positive feedback. We are glad to hear that you enjoyed our very good service - especially the house keeping and the room service as well as our reception staff. Thank you for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Best regards, Thomas Lindner Director of Sales & Marketing

Rikke Couples - 10/08/2018 AccorHotels certified review

« beautiful hotel and fantastic service! »

We stayed in 4 days in a suite and it was a beautiful suite! The roof top and all food/breakfast was so delicious!

Our hotel has responded to the review

Dear Ms. L., we very much appreciate your positive comments regarding your stay in our hotel. It is always a pleasure to receive positive feedback. We are glad that you enjoyed your suite and our delicious food. Thank you for sharing your experience! We are looking forward to welcoming you again in our hotel and we hope your next visit will be as pleasant as the previous one. Best regards, Thomas Lindner Director of Sales & Marketing

Maida A. Families - 08/08/2018 AccorHotels certified review

« Not.the same high standard as my recent stay in Shanghai, no comparison »

Room was not available until almost 4 pm, requested early check in at noon because of children and long flights. Was never told that this was not possible. lack of attentiveness. breakfast buffet at 39 euros was not worth it at all. staff was ok.

Anonymous Families - 05/08/2018 AccorHotels certified review

excellent service and well appointed rooms; we especially thought our service in the main room off the lobby was exceptional

Our hotel has responded to the review

Sehr geehrte Frau T., wir danken Ihnen vielmals für Ihre freundlichen Anmerkungen zu Ihrem Aufenthalt in unserem Haus. Über Ihre lobenden Worte freuen wir uns wirklich sehr. Es ist schön zu hören, dass Sie mit unserem Service und Ihrem Zimmer so zufrieden waren. Wir hoffen, Sie schon sehr bald wieder bei uns im Herzen Hamburgs begrüßen zu dürfen. Mit freundlichen Grüßen, Thomas Lindner Director of Sales & Marketing

Jens Couples - 04/08/2018 AccorHotels certified review

« One of the two best hotels in Hamburg »

Service, Reception, Personnel were excellent as always. One downside the different rooms in our category are very different from the size as well as the balcony size. The first room we got was 1/4 smaller than the room we staid in last time. So we requested a change which happened, but now we are concerned for the next time. And thousands of spiders on the balcony. All in all the choice of restaurants make it one of the two best hotels in Hamburg

Our hotel has responded to the review

Sehr geehrter Herr S., wir danken Ihnen vielmals, dass Sie sich nach Ihrem Aufenthalt bei uns die Zeit genommen haben, uns zu schreiben. Über Ihre lobenden Worte und darüber, dass Sie mit Ihrem Aufenthalt großteils zufrieden waren freuen wir uns sehr. Wie schön, dass wir für Sie eines der besten Hotels in Hamburg sind. Natürlich bedauern wir zutiefst, dass Ihr Zimmer Ihren Erwartungen nicht entsprochen hat. Für die entstandenen Unannehmlichkeiten bezüglich der Spinnen am Balkon bitten wir Sie vielmals um Entschuldigung. Wir setzten alles daran, um Ihnen bei jeden Ihrer Aufenthalte ein optimales Erlebnis anzubieten - Ihre Meinung ist uns daher von größtem Interesse. Wir hoffen, Ihr Vertrauen bei Ihrer nächsten Übernachtung vollständig wiederzugewinnen und würden uns freuen, Sie schon sehr bald wieder bei uns an der Binnenalster begrüßen zu dürfen. Mit freundlichen Grüßen, Thomas Lindner Director of Sales & Marketing

Peter Business - 03/08/2018 AccorHotels certified review

« Love hamburg »

Super Nice and beautifull hotel and emplouies

Our hotel has responded to the review

Dear Mr. K., we very much appreciate your comments regarding your stay at our house. It is always a pleasure to receive positive feedback. I am extremely glad that you enjoyed your stay with us - especially our friendly staff. Thank you for sharing your experience and we hope your next visit will be as pleasant as the previous one. Best regards, Thomas Lindner Director of Sales & Marketing

Modupe O. Families - 03/08/2018 AccorHotels certified review

« Fantastic place in the middle of Hamburg »

Nice homely hotel in the heart of Hamburg. Staff were ever ready to help and always smiling. The room was clean and had lovely bathroom. Several seating areas for private reception or discussions. The housekeeping staff were prompt. I will definitely return to this hotel.

Our hotel has responded to the review

Dear Ms. O., we very much appreciate your comments regarding your stay at our house. It is always a pleasure to receive positive feedback.We are glad that you enjoyed your stay with us - especially our good service and your room. Thank you for sharing your experience. We are looking forward to welcoming you again and we hope your next visit will be as pleasant as the previous one. Best regards, Thomas Lindner Director of Sales & Marketing

Anonymous Families - 02/08/2018 AccorHotels certified review

« AMAZING! »

PERFECT ALL ROUND!

Our hotel has responded to the review

Dear Ms. M., we very much appreciate your positive feedback regarding your stay at our house. It is always a pleasure to receive positive comments. We are extremely glad that you enjoyed your stay with us to the fullest. Thank you for sharing your experience. We are looking forward to welcoming you soon again at the Inner-Alster lake. Best regards, Thomas Lindner Director of Sales & Marketing

Anonymous Couples - 02/08/2018 AccorHotels certified review

« The service at Fairmont in Hamburg was below the standard I would expect from Fairmont hotels »

We found the experience with the front desk and restaurant staff to be below the standards we would expect from Fairmont. The service in Nikkei Nine, the Japanese Fusion restaurant was superb however which led us to believe it must be managed by another organization.

Our hotel has responded to the review

Dear Mr. P., Thank you for taking the time to tell us about your experience at our hotel. I am very sorry that your experience, especially concerning our front desk department, did not meet your expectations - please allow me to express my sincerest apologies. At Fairmont, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. Furthermore we are glad, that you liked our NIKKEI NINE restaurant with its great service. We hope that you will give us the opportunity to better serve you in the near future. Best regards, Thomas Lindner Director of Sales & Marketing

Jens E. Families - 29/07/2018 AccorHotels certified review

« 5 star experience with boutique hotel friendliness »

From the first minute arriving by car we were treated with movie star ambience by the front door porter, help to get the car parked, the front desk, the upgrade to a wonderful room. The room and the hotel is not new, but the interior is not dated. We had dinner at the grill restaurant, with the decor of an ancient atlantic liner. It was a bit thinly visited. Maybe normal on a Wednesday evening in the summer holiday season.

Our hotel has responded to the review

Dear Mr. E., thank you very much for your great comments regarding your visit at our house. It is always a pleasure to receive positive feedback. We are glad that you enjoyed your stay at the Innter-Alster lake - especially our good service. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Best regards, Thomas Lindner Director of Sales & Marketing

Henry B. Couples - 29/07/2018 AccorHotels certified review

« Mr »

One of my best hotel stays in a while. Max at check in was very professional and very helpful and made the arrival more special with a short tour of the hotel.

Our hotel has responded to the review

Dear Mr. B., thank you very much for your great comments regarding your stay at our hotel. We are glad that you enjoyed your time at the Inner-Alster lake - especially our good and professional service. It is always nice to receive positive feedback. Thank you again for sharing your experience and we hope your next visit will be as pleasant as the previous one. Best regards, Thomas Lindner Director of Sales & Marketing

Juan R. R. Couples - 27/07/2018 AccorHotels certified review

« Excellent customer service »

We enjoyed our stay at the Hamburg Fairmont. The staff was very polite, respectful and customer service oriented. The breakfast was very good and the items provided were fresh and tasteful.

Our hotel has responded to the review

Dear Mr. R., we very much appreciate your great comments regarding your stay at our house. We are very glad that you enjoyed your time at the Inner-Alster lake - especially the good service and the tasty breakfast. Thank you very much for sharing your experience. We hope to welcome you back very soon. Best regards, Thomas Lindner Director of Sales & Marketing

James G. Couples - 24/07/2018 AccorHotels certified review

« Not up to expectations »

Too many items missed to meet typical fairmont expectations. I filled out the customer response card for details

Our hotel has responded to the review

Dear Mr. g., we very much appreciate your comments regarding your recent stay at our house. I am sorry that your experience did not meet your expectations - please allow me to express my sincerest apologies. Thank you for sharing your concerns, and it is our hope that you will give us the chance to better serve you in the near future. Best regards, Thomas Lindner Director of Sales & Marketing

Edgar K. Solo - 16/07/2018 AccorHotels certified review

« Most beautiful hotel in Hamburg with flawless Service throughout my entire stay. »

I stayed for two nights and experienced outstanding hospitality. Check In, In room dining, breakfast and check out were flawless and utmost enjoyable.

Our hotel has responded to the review

Dear Mr. K., We very much appreciate your comments regarding your stay in our hotel. It is always a pleasure to receive positive feedback. I am glad that you enjoyed our service as well as our hospitality. We are also honored that you consider us as the best hotel in Hamburg. Thank you again for sharing your experience, and we hope your next visit at the inner alsterlake will be as pleasant as the previous one. Best regards, Thomas Lindner Director of Sales & Marketing

Emilie M. Couples - 13/07/2018 AccorHotels certified review

« Ok, but missing the plus to make it excellent »

The room is correct but extremely small. Not worth the price. Its a pity because the hotel and the team are very nice, if we would have gotten a bigger room it would have been excellent.

Our hotel has responded to the review

Dear Ms. M., we very much appreciate your feedback regarding your recent stay at our house. I am sorry that your room experience did not meet your expectations - please allow me to express my sincerest apologies. Thank you for sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Best regards, Thomas Lindner Director of Sales & Marketing

Richard S. Families - 12/07/2018 AccorHotels certified review

« Excellent service, welcoming staff beautiful hotel »

Wonderful! The front desk staff & Concierge staff went above and beyond helping us with transportation, restaurant reservations and assistance with our baggage at the airport when we landed in Hamburg. We felt very welcomed.

Our hotel has responded to the review

Dear Mr. S., we very much appreciate your comments regarding your stay in our hotel. It is always a pleasure to receive positive feedback. We are glad that you enjoyed your stay with us. Thank you again for sharing your experience. We are looking forward to welcoming you again in our hotel and we hope your next visit will be as pleasant as the previous one. Best regards, Thomas Lindner Director of Sales & Marketing

Anonymous Families - 11/07/2018 AccorHotels certified review

« Mrs »

It was excellent. The room was beautiful and the staff were incredibly helpful. I had a really wonderful stay.

Our hotel has responded to the review

Dear Ms. S., we very much appreciate your comments regarding your stay in our hotel. It is always a pleasure to receive positive feedback. I am glad that you enjoyed our rooms and our kind staff. It is nice to know that you enjoyed your stay with us.I will share your positive comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit at the inner alsterlake will be as pleasant as the previous one. Best regards, Thomas Lindner Director of Sales & Marketing

Adrienne Friends - 10/07/2018 AccorHotels certified review

« Comfortable and convenient »

The hotel was fine, nothing lacked, but nothing really excelled either.

Our hotel has responded to the review

Dear Ms. B., we very much appreciate your feedback regarding your recent stay at our house. I am sorry that your experience did not meet your expectations to the fullest - please allow me to express my sincerest apologies. Thank you for sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Best regards, Thomas Lindner Director of Sales & Marketing

Zorach (. K. Couples - 10/07/2018 AccorHotels certified review

« Great location, beautiful hotel, very good service. the suite I got (#332) was not satisfactory. »

It was a pleasure staying at your hotel although the suite I got didnt meet my request. The staff did its best to make me happy including moving me to a standard room when it was possible.

Our hotel has responded to the review

Dear Mr. K., we very much appreciate your feedback regarding your recent stay at our house. I am sorry that your experience did not meet your expectations - please allow me to express my sincerest apologies. Thank you for sharing your concerns and it is our hope that you will give us the opportunity to better treat you in the future. Best regards, Thomas Lindner Director of Sales & Marketing

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