Hotel - Fairmont Rey Juan Carlos I - Barcelona
Fairmont Hotel Fairmont Hotel

Fairmont Rey Juan Carlos I - Barcelona

4.5/5 1,260 reviews
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  • The hotel has wifi WIFI/Internet Access
  • The hotel serves breakfast Breakfast
  • The hotel has a bar Bar
  • The hotel has a parking Parking
  • The hotel has a restaurant Restaurant
  • The hotel has air conditioning in rooms Air Conditioning
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Services in the hotel and nearby

Check-in from 14h00
Check out up to 12h00

Services and practical information

Paying
  • WIFI/Internet Access
    • WIFI at the hotel
    • WIFI in your room
  • Parking
    • Private outdoor parking (Paying)
    • Public outdoor parking (Paying)
    • Valet parking (Paying)
    • Well-lit parking
  • Accessible bathroom
  • Pets allowed
  • Outdoor playground for children
  • 100% non-smoking hotel
  • Air conditioned
    • Air conditioning
    • Automatic air control
    • Air Conditioning

Leisure and activities

  • Swimming pool
    • Indoor heated pool
    • Outdoor heated pool
    • Outdoor unheated pool
  • Fitness centre
  • Well-being
    • Jacuzzi (Paying)
    • Massage (Paying)
    • Sauna (Paying)
    • Solarium
  • Outdoor playground for children
  • Golf  (Nearby)
  • Tennis  (Nearby)
  • Beach and water sports  (Nearby)
    • Jet skiing
    • Private beach (Nearby)
    • Sailing facilities
    • Snorkelling/Scuba diving center
  • Other sports activities  (Nearby)
    • Bicycles rental
    • Squash court
  • Snow Skiing  (Nearby)

Catering

  • 4 restaurant(s)
  • 1 bar(s)

Business services

  • 32 meeting room(s)
  • Conventions hotel
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Indoor pool (restricted times for children) Main outdoor pool and Adults only outdoor pool are only open in Summer season.

Our rooms

Each of our 394 double rooms and 38 exclusive suites has been carefully designed to satisfy our guests' needs. Every room benefits from plush bedding, a spacious bathroom, fast internet access,individually controlled air conditioning, mini-bar and other thoughtful amenities included to create an atmosphere of understated elegance and serenity - ideal for business and relaxation alike.

  • 394 rooms
  • 100% non-smoking hotel
    • Air conditioning
    • Emergency exit map
    • Automatic air control
    • Safe deposit box in room
    • WIFI in your room
    • Minibar
    • Coffee/tea making facilities
    • Jacuzzi
    • Audible smoke alarms in rooms
    • Deadbolts and/or locks in rooms
    • Emergency info in rooms
Our rooms fittings

Our restaurants and bars

See all our restaurants
See all our restaurants and bars

Your meetings and events

4.6/5 AccorHotels Rating 1,988 reviews

Our guest reviews for Fairmont Rey Juan Carlos I - Barcelona

100% genuine reviews from our guests

Find out more
tripadvisor tripadvisor
4.5/5 TripAdvisor Rating 1,260 reviews
TripAdvisor Certificate of Excellence Certificate of excellence 2018
Richard Families - 14/08/2018 AccorHotels certified review
« Nice but could be much better »

Enjoyed the room and the hotel but there were a few things we thought could be better.

Andrew K. Couples - 14/08/2018 AccorHotels certified review

Overall we enjoyed the 8 day stay but it was spoilt by small details being missed. The first 4/5 nights were very good and, in particular, Randell, the duty manager went out of his way to resolve a few small issues and was very good. I cannot say this about the last few days where the coffee, water and glasses in the room were not replenished/replaced. This was despite calling reception several times on one occasion after arriving back late at night. Eventually, it was resolved and we were told that the privacy button had been activated (this must have been done inadvertently) but having called down twice surely the stall member should have used some common sense and simply pressed the door bell - why would we have asked for the items and not wanted to let them in? Although we did get things sorted on each occasion they should simply not have occurred in the first place

Haitham M. Families - 10/08/2018 AccorHotels certified review
« Very expensive hotel and the value for money is very poor »

Very expensive hotel, reception team are not set professional, they make mistakes that cost more money and the breakfast is short menu and doesn’t deserve 29 euros.

Anonymous Families - 10/08/2018 AccorHotels certified review
« not what we expected from Fairmont »

Two big failings of this trip. #1. breakfast buffet, a complete mess. Hot food was cold, not enough tables for guests, a lot of things missing/finished, coffee terrible. We were lucky we didn't pay the extra for this to be in our rate, so we didn't have to have it on day 2. But being charged almost 100 EURO for a family of 4 for this, is really not OK. #2. the family pool. Completely over crowded with people not staying at the hotel. Difficult to find sun beds. Clearly the hotel staff prioritise local visitors who they charge a fee to, which ruins the experience for the hotel guests. This is not what we expect. We complained about both things, and were offered no discount on the breakfast, and were told that they allowed members of the local polo club to use the facilities (the local visitors were 100% not polo club members, and clearly nobody was checking IDs!). Other aspects of the hotel were better, but these are important gaps and we would not recommend this hotel - very very far from a 5 star experience that we have received at Fairmonts in US and Mexico.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mr. H., First of all I would like to express my apologies for the inconveniences you experienced with the Breakfast service and the Pool facilities of our Hotel. Obviously , regarding these points, we did not meet your expectations, and it is our due to focus our efforts in those aspects you pointed out. Only considering guest´s comments we can improve our quality of service, so, thank you so much for giving us your honest opinion. I am glad to know that in the rest of the services our staff could give you some nice feelings and memories, and rest assure Mr. H. , that we will do our best taking great note of your feedback. We really wish to have the possibility of changing your mind in the future , and to welcome you next time you visit our wonderful city. It will be my pleasure to greet you personally and take care of your stay if you kindly decide to visit us again. Best Regards and have a nice summer. Octavio Gamarra General Manager

Nikolay Couples - 10/08/2018 AccorHotels certified review
« Super stay in Barcelona! »

Service vip, hotel lux class.

Murilo Couples - 10/08/2018 AccorHotels certified review
« Very nice hotel! »

Our stay was very nice, rooms are very comfortable.

Nazia Families - 07/08/2018 AccorHotels certified review
« Great family holiday »

Everything was fantastic.... although I was not happy about the fact that this 5 star recycled shower caps..... and the lack of in room amenities eg.... vanity kit... sewing kit... shoe horn etc.... having said that overall the hotel was really grand

Bryant Families - 06/08/2018 AccorHotels certified review
« Not as great as it looks »

Beautiful hotel that’s come to show it’s age, had to switch rooms and a wait every morning to get breakfast.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mr. Bryant, First of all I would like please ask you to accept our sincere apologies for the uncomfortable feelings experienced during your stay in our Hotel.. Thank you so much for the time in giving us your feedback, which will be treated carefully and with all the attention of the Department involved ( Breakfast Service). The comments of our guests are the most important and useful tool to improve our service day by day. We take great note about your suggestions, and we really hope to see you once again for better serve you in the future if you kindly decide to visit again our wonderful city and our wonderful property. We also hope that ,at least, you enjoyed the rest of the services and facilities of our establishment. If on the meantime I can assist you in any other issue, I remain at your disposal at my personal email: oc…, and I will be delighted in receiving any other extra comment you would wish to express. Kind regards and have a very nice summer , Mr. Bryant. Cordially, Octavio Gamarra General Manager

Sg Families - 06/08/2018 AccorHotels certified review
« Visit Barcelona »

It was our first time to stay at Fairmont hotel (Usually I stay at Hilton and I am satisfied). The service was excellent. All kindly staffs were very keen to help us enjoy our stay. The concierge service was very helpful to arrange the sightseeing and reservations. I am very happy to book there. All in one we are extremely satisfied to stay at Fairmont Ray Juan Carlos Hotel and could make out first Barcelona trip unforgettable.

Florian Couples - 05/08/2018 AccorHotels certified review
« We love it »

Always nice and warm welcome. Perfect reservation team. We love the pool area

Mohammed S. Families - 04/08/2018 AccorHotels certified review
« Horrible »

The property, staff, food quality, attention to detail and management was an utter mess. It was one of my worst stay at a Fairmont property.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mr. Mohammed S., First of all I would like to express how embarrassed I feel to learn that your experience with us let you such a bad memory. Please accept my sincere apologies for that. I will really appreciate if you kindly decide to get in touch with me to my personal email: oc… in order to discus in the most personal way every single point you mentioned in your honest feedback. I will be delighted in offering you all my attention. Thank you so much for the time in giving us your opinion. I look forward to hearing from you. Best regards, Mr. S.. Octavio Gamarra Director General

Diana B. Couples - 02/08/2018 AccorHotels certified review
« It was very nice. »

We thought the service was wonderful and the people very nice who worked in the hotel. We were surprised there was no main diningroom in the hotel. Upon arrival we had to wait so long fir a room and when we got our room the airconditioner didn’t work. We didn’t get another room till 4:00. Had to Erick and unpack. We had come in from a regent cruise and it was a long day we were tired. The hotel felt bad and gave us 2 free drinks. However we felt we wasted a whole day. We arrived at 9:30 am.

Bharat K. Business - 02/08/2018 AccorHotels certified review
« MR »

I was very happy with the room, quality of cleaning, and overall facilities. However, where the service was not as good was that on multiple occasions when I called the Royal service button or Concierge the call was not answered. This happened on numerous occasions. also, there was a taxi strike in Barcelona for 3 days and for a hotel of Fairmont's calibre, I and other guests expected the hotel to provide some kind of shuttle service or transportation, for example to the airport or nearby places, but this was not the case. For example, taking the guests with luggage to the nearby metro station, as it was also hot. These are the little things that make a difference and I was disappointed with this aspect.

Rod T. Business - 02/08/2018 AccorHotels certified review
« terrible service, poor staff management. shocking costs for average food »

i have stayed in other Fairmont hotels before and always received great service. pity Barcelona let the brand down. will not be using your hotel again

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mr. Rod t., First of all and on behalf of the entire team of the Fairmont Rey Juan Carlos I, I would like to express our most sincere apologies for your experience. I really appreciate your honest feedback , and rest assure that I will take care personally of all your comments , relating them to the Managers of the different departments involved in order to prevent these situations in the near future. I am really sorry to learn that obviously we did not meet your expectations this time. But I can assure you that all the customer´s comments are totally necessary for focusing all our efforts there where is need it . It will be my pleasure if you kindly decide to contact me to my personal email: oc…, to treat directly with you all the points you consider important to treat. Thanks again for the time in giving us your opinion . We really hope to have the opportunity of changing your mind in the future, FELIZ VERANO ( happy summer) Cordially Octavio Gamarra General Manager

Matt W. Families - 02/08/2018 AccorHotels certified review
« Very pleasant stay »

Friendly staff in a well kept hotel

Mundy K. Families - 02/08/2018 AccorHotels certified review
« Adequate »

Good customer service staff at check in and breakfast. Very limited vegetarian options at The Terrace, awful salty and stale packaged chips and packaged guacamole. Definitely not worth the money spent. Nice room but showers leak all over.

David F. D. S. F. Couples - 28/07/2018 AccorHotels certified review
« Delighting night in Barcelona »

The hotel and facilities are wonderful and me and my wife have enjoyed the short stay. We had two issues: once my reservation was made through Booking in several locations where I have stayed the points were not added to my Le Club Accor Hotels account. That has happened in Barcelona, Madrid, Lisbon and Malaga. The second issue was related to the information in Booking; when I booked the room I had the transfer in/out the hotel to the airport as complimentary, but when I called the hotel to set the transfer they informed that this service was no longer provided by the hotel. The people in the reception have been outstanding requesting a taxi for my transfer to the airport in the morning before the taxi drivers strike start in Barcelona on the last July 25th.

Radek Families - 28/07/2018 AccorHotels certified review
« Restful »

Everything was very good! The staff was very nice and the experience was enjoyable after a long trip.

Debbie H. Friends - 28/07/2018 AccorHotels certified review
« Excellent »

Everything and everyone, namely the Concierge desk, were very helpful!

Anonymous Families - 28/07/2018 AccorHotels certified review
« Relaxing stay at Rey Juan Carlos »

The hotel staff are very helpful. They remember guests who have stayed before, which makes for a welcoming experience. It is always a pleasure to see familiar faces. It is good to see the facilities and rooms being renewed; the renovations are being carried out very discreetly and do not really impinge on guests. It will be better when the breakfast room is back in operation.

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