Fairmont Baku - Flame Towers 5 stars

Customer review rating 4.5/5 1,775 reviews
Fairmont Baku - Flame Towers
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Hotel extras

Location, part of the iconic Flame Towers complex offering easy access to premium shopping and entertainment centre, featuring views of the Caspian Sea. Easy access to Baku Boulevard a 5 km promenade along the Caspian shoreline via funicular or walking.

Services in the hotel and nearby

Check-in from 15h00

Check out up to 12h00

Paying

Services and practical information
  • WIFI/Internet Access
  • Parking
  • Accessible bathroom
  • Babysitting on request
  • 100% non-smoking hotel
  • Air conditioned
  • Laundry
  • Boutiques/shopping
  • Porter
  • Concierge
Leisure and activities
  • Swimming pool
  • Fitness centre
  • Well-being
  • Babysitting on request
  • Boat excursions
  • Bicycles rental (Nearby)
Catering
  • 1 restaurant(s)
  • 3 bar(s)
  • Room service
Business services
  • 11 meeting room(s)
  • Copy/print service available

Hotel location

Fairmont Baku - Flame Towers

Flame Towers
1A Mehdi Huseyn
AZ1006
baku
azerbaijan

Tel: +994125654848

Fax: (+994)125654849

Contact email

Check-in from 15h00

Check out up to 12h00

  • By plane

    HEYDAR ALIYEV INTL AIRPORT   At 25km / 15.53 miles

GPS :40.359608, 49.827179

Our accommodations

Fairmont Baku offers 299 spacious well-appointed guest rooms and suites as well as 19 splendid apartments. Spectacular views of either the surrounding city or the Caspian Sea, magnificent amenities and anticipative service ensure a supremely comfortable stay that will not be forgotten.

Deluxe King Room City View

  • Max. number of persons: ‌3
  • Area: From 50
  • Views: City side *

* Subject to availability

  • Wireless internet in your room
  • High speed internet
  • Bathrobe
  • Slippers
  • Nespresso machine(...)

Deluxe Twin Room City View

  • Max. number of persons: ‌3
  • Area: From 50
  • Views: City side *

* Subject to availability

  • Wireless internet in your room
  • High speed internet
  • Bathrobe
  • Slippers
  • Nespresso machine(...)

Deluxe King Room Sea View

  • Max. number of persons: ‌3
  • Area: From 50
  • Views: Sea side *

* Subject to availability

  • Wireless internet in your room
  • High speed internet
  • Bathrobe
  • Slippers
  • Nespresso machine(...)

Deluxe Twin Room Sea View

  • Max. number of persons: ‌3
  • Area: From 50
  • Views: Sea side *

* Subject to availability

  • Wireless internet in your room
  • High speed internet
  • Bathrobe
  • Slippers
  • Nespresso machine(...)

Fairmont Gold City View

  • Max. number of persons: ‌4
  • Area: From 50
  • Views: City side *

* Subject to availability

  • Wireless internet in your room
  • High speed internet
  • Bathrobe
  • Slippers
  • Nespresso machine(...)

Fairmont Gold Sea View

  • Max. number of persons: ‌3
  • Area: From 50
  • Views: Sea side *

* Subject to availability

  • Wireless internet in your room
  • High speed internet
  • Bathrobe
  • Slippers
  • Nespresso machine(...)

Dlx Accessible King Rm City View

  • Max. number of persons: ‌3
  • Area: From 50
  • Views: City side *

* Subject to availability

  • Wireless internet in your room
  • High speed internet
  • Slippers
  • Nespresso machine
  • Coffee/tea making facilities(...)

Deluxe Accessible KG Rm Sea View

  • Max. number of persons: ‌3
  • Area: From 50
  • Views: Sea side *

* Subject to availability

  • Wireless internet in your room
  • High speed internet
  • Slippers
  • Nespresso machine
  • Coffee/tea making facilities(...)

Fairmont Gold Accessible KG View

  • Max. number of persons: ‌3
  • Area: From 50
  • Views: Sea side *

* Subject to availability

  • Wireless internet in your room
  • High speed internet
  • Slippers
  • Nespresso machine
  • Coffee/tea making facilities(...)

Fairmont Gold Signature Suite City View

  • Max. number of persons: ‌4
  • Area: From 70
  • Views: City side *

* Subject to availability

  • Wireless internet in your room
  • High speed internet
  • Bathrobe
  • Slippers
  • Nespresso machine(...)

Fairmont Gold Signature Suite Sea View

  • Max. number of persons: ‌3
  • Area: From 70
  • Views: Sea side *

* Subject to availability

  • Wireless internet in your room
  • High speed internet
  • Bathrobe
  • Slippers
  • Nespresso machine(...)

Fairmont Gold One Bedroom Suite City View

  • Max. number of persons: ‌4
  • Area: From 120
  • Views: City side *

* Subject to availability

  • Wireless internet in your room
  • High speed internet
  • Bathrobe
  • Slippers
  • Nespresso machine(...)

Fairmont Gold One Bedroom Suite Sea View

  • Max. number of persons: ‌4
  • Area: From 120
  • Views: Sea side *

* Subject to availability

  • Wireless internet in your room
  • High speed internet
  • Bathrobe
  • Slippers
  • Nespresso machine(...)

Gold Access. 1 Bedrm Suite View

  • Max. number of persons: ‌4
  • Area: From 120
  • Views: Sea side *

* Subject to availability

  • Wireless internet in your room
  • High speed internet
  • Slippers
  • Nespresso machine
  • Coffee/tea making facilities(...)

Caspian Suite

  • Max. number of persons: ‌4
  • Area: From 120
  • Views: Sea side *

* Subject to availability

  • Wireless internet in your room
  • High speed internet
  • Bathrobe
  • Slippers
  • Nespresso machine(...)

Presidential Suite

  • Max. number of persons: ‌3
  • Area: From 210
  • Views: Sea side *

* Subject to availability

  • Wireless internet in your room
  • High speed internet
  • Bathrobe
  • Slippers
  • Nespresso machine(...)

Royal Suite

  • Max. number of persons: ‌6
  • Area: From 375
  • Views: Sea side *

* Subject to availability

  • Wireless internet in your room
  • High speed internet
  • Bathrobe
  • Slippers
  • Nespresso machine(...)

Our restaurants and bars

LE BISTRO

Type of cuisine: International

Le Bistro Restaurant has an eye-catching open kitchen where our Chef presents Azerbaijani cuisine with international dishes . The terrace of the restaurant is a perfect place to experience delightful desserts and the extensive wine list.

Lunch

06:30 - 23:00

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Dinner

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

THE JAZZ CLUB

Photo non contractuelle / Strictly non binding

The Jazz Club features live music on weekdays and mixes of talented DJs creating an incomparable mood all over the dance floor on weekends. The bar offers a light bites menu along with club's signature seasonal and classic cocktails.

H20 POOL BAR AND GRILL

Photo non contractuelle / Strictly non binding

H2O has become known for famous panoramic sea and city views from the 5th floor, guests can enjoy light meals, ice teas and coffees. With a fun and lively atmosphere, this pool bar and lounge is ideal for cooling off with a refreshing cocktail.

NUR LOUNGE

Photo non contractuelle / Strictly non binding

Nur offers an elegant and stylish setting for guests to enjoy signature cocktails and light meals. During the day guests will relax with our specialty teas. Our signature cocktails and live pianist will help you relax and enjoy your evening.

Your meetings and events

Our meeting rooms

  • Number of meeting rooms: 11

  • Maximum size: 1,014 m²

  • Maximum capacity: 1,000 people

  • Maximum banquet capacity: 720 people

Find out more

Our guest reviews for
Fairmont Baku - Flame Towers

100% genuine reviews from our guests

Find out more

AccorHotels Rating 4.5/5

1,775 reviews

Exemplary

Customer review rating 4.5/5

Oshioma Business - 13/06/2019 AccorHotels certified review

I was in Baku to attend a conference. The Fairmont at the Flaming Towers are the most iconic buildings in the city sitting a top a hill visible on the Baku skyline. I found the hotel to be of exceptionally high grade; the interiors were opulent and quite contemporary. The bedroom was well appointed and loaded with amenities and state-of -the-art automation. Breathtaking panoramic views from the curtain walls, which had automated sheer and blackout blinds. The bathrooms were spacious and had a tv embedded in the large mirror. The bars and restaurants had a good assortment of drinks as well as local and intercontinental cuisine. Overall quite an impressive experience.

Nice rooms, average service

Customer review rating 4.5/5

Dan Couples - 13/06/2019 AccorHotels certified review

The rooms were exceptional for the most basic rooms in the hotel, but the overall experience with checking in, dealing with staff, using room service left a lot to be desired. The check-in experience was very slow and cold, we had to request for extras like coat hangers, clean towels, replacement of shampoos several times and a staff member in one of the bars told us that we were not allowed to play a children's card game in one of the bars. I've been an Intercontinenal Royal Ambassador for a couple of years but am looking to switch allegiences, but after my experience I'm afraid I won't be considering Accor in future for their loyalty programme.

Good, but disappointing regarding the front desk personnel

Customer review rating 4.5/5

Yigal Couples - 12/06/2019 AccorHotels certified review

Strengths: location, view from the room, breakfast, room facilities, the staff at the restaurant and at breakfast. Downsides: 1. In my second day of stay my room was not cleaned. when I ask for the cleaning it was don only at 18:00. 2. There was no connection between what you reserved in the spa and what actually performed by the spa staff .e.g. my wife asked for reflexology and she got body massage. I asked for "tension relief" massage but got regular one. 3. The coffee machine in the room was poor cheap and broken. It Took time to change it by the staff. 4. We arrived at 13:00 but we got the room only on 15:05. I know that they have room prepared before 15:00 because the people in the front desk gave rooms to other guests which arrived following my arrival. At this point some of the front desk personnel were not honest with me as a guest. 5. When I finally checked in I kindly asked to have a higher floor room (king room with see view which I reserved and paid). As you may know, to some of the guest it is not very important to go high floor, therefore the front desk personnel my have some flexibility in this regard. However, The front desk personnel inform me that they don't have a higher floor room at the moment, but they promised to do so for in my next stay days. No body from the front desk contacted me there after. Complete ignorance... 6. Upon checkout, I asked for late checkout (13:00) instead of 12:00. This time I was expecting refusal. It took 5 seconds for the guy behind the desk to say "no" without any explanation. 7. Wi Fi network "Fairmont" blocks some mail server in Israel for some reason... I asked the front desk to look into it. I gave them specific URL to check...No one bothers to update me about it and what were the results of my request.

The most luxurious hotel in Baku

Customer review rating 4.5/5

Ahmed A. S. Families - 12/06/2019 AccorHotels certified review

The hotel is considered as a firm logo as it is located at the heart of capital city more over as its location in flam towers. The hotel is too luxury and his a terrific lobby. I was only disappointed at the long duration they took for check in , I have waited for 2 hours until they prepared my room but they satisfied us by granting us an upgraded suite. Your booking to signature suites will allow you to get a free access to premium lounge where you can enjoy the panoramic view with some snacks and beverages.

Mixed

Customer review rating 4.5/5

Andrey B. Friends - 12/06/2019 AccorHotels certified review

The hotel itself is very good. However, I had to issues. First, although the check-in time is 3pm, I arrived appr. at 3.45pm and the room was not ready, and I saw many people with the same problem. After insisting, I finally received my room only at around 4pm. Then, nobody asked me any deposit at the check-in and I had multiple problems to pay foe my drinks at the pool bar, to invite the guests (for which I was charged 60 manat extra!!). In other words, apart from the hotel reception failure, it showed a total distrust to its guests. That ruined my overall good impression of the hotel itself.

Pool in the morning, Old Town in the afternoon/evening

Customer review rating 4.5/5

Mischa Families - 12/06/2019 AccorHotels certified review

We had a good mix of relaxing at the pool in the mornings and going for a stroll in the center/Old Town in the afternoons, followed by a refreshment at the pool again before heading down once more for dinner. At the pool we had a good time watching Instagram Idiots (we're too old for that) pretending to have a good time inside the pool, which was definitely refreshing but way too cold for spending more than a few minutes inside :-). But hey, if you like to swim your lanes, there is always the 20+ meter indoor pool operated at more common temperatures...

The perfect stay in Baku.

Customer review rating 4.5/5

Peer K. Couples - 09/06/2019 AccorHotels certified review

Location, staff, facilities and services are premium. Our stay was a real pleasure.

Not really good

Customer review rating 4.5/5

Sana Families - 09/06/2019 AccorHotels certified review

After staying in 4 star hotel in Winter parks our expectation were too high with fairmont but unfortunately I am very disappointed by the hotel.We were offered gold lounge access during check in and we have accepted but gold lounge was so disappointed. I had 2 kids and there was only cake and cookies during tea time and dinner was too bad. No varieties at all. Bad Stay with fairmont. We have asked to remove things from mini bar so we could keep baby food .You guys are charging 10 AZN for removing the mini bar . Crazy

Amazing experience

Customer review rating 4.5/5

Nabil M. Solo - 06/06/2019 AccorHotels certified review

Great way to begin my CIS and Eastern Europe trip from Baku and what more to ask than an amazing experience provided by Fairmont

Great stay and service!

Customer review rating 4.5/5

Sarah A. Friends - 04/06/2019 AccorHotels certified review

We were visiting Baku from Dubai for a weekend and were very well welcomed from Day 1. The hotel staff at the reception and at breakfast was always very helpful and fast with our requests or if we had questions. Also the breakfast buffet was very delicious and full of variety! Overall a very nice experience for our first time in Azerbaijan! I would choose fairmont for my next visit again.

Great!

Customer review rating 4.5/5

Alex Families - 04/06/2019 AccorHotels certified review

Lovely Staff. Great service. Comfortable beds. Beautiful lobby!

Iconic building, amazing views

Customer review rating 4.5/5

Jeffery M. Business - 03/06/2019 AccorHotels certified review

Was very pleased with quality of service and with the quality of the facility itself - was pleased to have received an upgrade to a suite with harbour view and shared my experience widely among my contacts :)

Dear Jeffery, We very much appreciate your comments regarding your stay at the Fairmont Baku - Flame Towers. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Mathieu Greppo General Manager
Customer review rating 4.5/5

Ken Friends - 02/06/2019 AccorHotels certified review

Well, I can't complain about the view from the room, it was terrific. The employees where really friendly and helpful. The sauna and steam room and the indoor pool good. And that is my issue, they sell the hotel on an outdoor pool, and that was closed. So so dissapointed, that was what I was looking for my stay. No advisory about it, it could have said outdoor pool closed from 01 Jan to 31 Dec. When I booked my stay at accorhotels.com. I swapped a stay at hotel with an outdoor pool, at my next stay in Tbilisi for this hotel. Not worth it, I would never book to stay there again. When I checked in, I said to my travel companion, that I would eat at the restaurant at the hotel, that changed because of the outdoor pool being closed, and I went out to eat, didn't feel like wasting more money at the hotel.

Staying in the iconic building in Baku

Customer review rating 4.5/5

Ilana L. Solo - 31/05/2019 AccorHotels certified review

A beautiful hotel in the iconic center of Baku - the Flame Tower, makes the stay special and uniquely "Bakuan". Also to be highly praised is the staff, bellman, reception and everyone else I encountered. Efficient, making every effort to help. While the public spaces are impressive, the rooms (reference to Deluxe which is the lowest category, comment may not apply to other types of rooms) are comfortable but rather mundane 5 star hotel rooms, not reflecting the uniqueness of the hotel location. Minor complaint, window in the room was is desperate need of the washing.

Dear Ilana, We very much appreciate your comments regarding your stay at the Fairmont Baku - Flame Towers. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Please rest assured that your note regarding windows will be adressed to thoroughly. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Mathieu Greppo General Manager

Very good

Customer review rating 4.5/5

Morad E. Families - 30/05/2019 AccorHotels certified review

Very good

Dear Sama, Thank you for taking the time to tell us about your experience at the Fairmont Baku Flame Towers. I am delighted to hear that your stay was to your satisfaction. We wish you all the best and look forward to seeing you back in Fairmont Baku any time. Sincerely, Mathieu Greppo General Manager

A gratifying stay in this iconic hotel

Customer review rating 4.5/5

Jayesh Families - 30/05/2019 AccorHotels certified review

From the check-in, until we left, the people of Fairmont Baku Flame Towers made us feel privileged throughout with their smiles, courtesy and hospitality. Even though at times there were instances of difficulty in communication (not their fault some can't speak English), none of them ever made us feel uncomfortable, but would immediately ask a colleague who spoke English to fill in and answer us. The check-in process was easy and we were led into our 1-bedroom suite on the 18th floor which faces the Caspian Sea. The view from the suite was breathtaking, and offered almost a 240 degree view of the city of Baku and the sea because it was in the corner of the floor. (tip: pay a premium and go for a sea view room) The suite itself was very spacious ... a 1,000 sq.ft well-designed floorplan. A separate bedroom, a living room, two bathrooms ... all fitted with the bells and whistles ... posturepedic pillows & mattresses, two TVs, excellent wifi, large wardrobes, working desk, etc. The cove lighting and electronically controlled shades/curtains made the mood all the more elevated. A great facility in the hotel is the spa. This is a compulsory experience for every guest. The outdoor pool was closed for maintenance during our stay. Yet the indoor one was fabulous - had a jacuzzi next to it and a world-class steam and sauna. Also a well fitted gym. Total relaxation and rejuvenation on offer. The food outlets in the hotel are not overpriced at all, and offer a good variety of cuisines. This is very important, because if you plan to eat out - the nearest eateries are close to the Old City, which is a AZN5 trip by taxi. There are plenty of taxis outside the hotel, and the fare can be fixed before the ride. The hotel concierge is very helpful with all required information. The location of the hotel is up a gradient, so if you decide to walk to the Old City, either prepare for a lung-pumping walk back to the hotel, or simply take a taxi. Just outside the hotel, to your right is a mosque, behind which is the funicular rail coach, which will take you down to the Boulevard for ANZ1. This is another way of reaching sea-level - which is where all the gardens, sightseeing, restaurants, etc. are located. While the in-room dining offers you almost all the food from the outlets in the hotel, the ambience that these outlets offer makes for pleasant dining experience. If you want a quick-meal step into the Balcon Cafe. While the Bistro has a good variety on its menu. All at affordable rates. We were staying in the hotel to attend a wedding in their Ballroom. Very impressed by the organizing abilities of their staff and attention to detail. Would definitely recommend it for corporate events and weddings. Special mention must be made again about the personnel of the hotel. We felt very cordial when the General Manager himself called to check if our stay was cozy. This only compounds with the iconic architecture of the property, it's location, the view from there and the facilities. Seems like we will be back to experience this delightful stay all over again. Azerbaijanis are simply lovely people.

Dear Jayesh, We very much appreciate your comments regarding your stay at the Fairmont Baku - Flame Towers. Thank you very much for your kind words. I am delighted to hear that your stay was to your satisfaction. Your compliment words shall be conveyed to all our employees. Thank you for such a high valuation of our services. I am very happy, that we could meet and even exceed your expectations. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Mathieu Greppo General Manager

Was wonderful

Customer review rating 4.5/5

K. S. Friends - 29/05/2019 AccorHotels certified review

Was great we loves every moment

Dear s., We very much appreciate your comments regarding your stay at the Fairmont Baku - Flame Towers. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Mathieu Greppo General Manager

the location, room ,servicce and hospitality were great.

Customer review rating 4.5/5

A. R. Couples - 28/05/2019 AccorHotels certified review

as I have indicated we were very satisfied. I want to to point out the service we receive by the front desk and the concierge

Dear R., We very much appreciate your comments regarding your stay at the Fairmont Baku - Flame Towers. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Mathieu Greppo General Manager

Excellent

Customer review rating 4.5/5

Sneha D. Couples - 27/05/2019 AccorHotels certified review

Excellent, good value for money friendly, thoughtful breakfast spread, awesome view, enjoyed thoroughly

Dear Sneha, We very much appreciate your comments regarding your stay at the Fairmont Baku - Flame Towers. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Mathieu Greppo General Manager
Customer review rating 4.5/5

Chaia K. Friends - 24/05/2019 AccorHotels certified review

Disappointed that bedding wasn't change every day and not making bed in the evening like any 5 star hotel. Concierge was very good.

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