Hotel - Fairmont Empress
Fairmont Hotel Fairmont Hotel

Fairmont Empress

4.5/5 6,212 reviews
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  • The hotel has wifi WIFI/Internet Access
  • The hotel serves breakfast Breakfast
  • The hotel has a bar Bar
  • The hotel has a parking Parking
  • The hotel has a restaurant Restaurant
  • The hotel has air conditioning in rooms Air Conditioning
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Services in the hotel and nearby

Check-in from 16h00
Check out up to 11h00

Services and practical information

Paying
  • WIFI/Internet Access
    • WIFI at the hotel (Paying)
    • WIFI in your room (Paying)
  • Parking
    • Private indoor parking (Paying)
    • Private outdoor parking (Paying)
    • Valet parking (Paying)
    • Well-lit parking
  • Accessibility for people with reduced mobility
    • Wheelchair access
    • Accessible bathroom
  • pets allowed 25  CAD
  • 100% non-smoking hotel
  • Air conditioned
    • Manual temperature control
    • Air Conditioning

Leisure and activities

  • Indoor heated pool
  • Fitness centre
  • Well-being
    • Jacuzzi
    • Massage (Paying)
    • Sauna
  • Bicycles rental  (Nearby)

Catering

  • 1 restaurant(s)
  • 3 bar(s)

Business services

  • 14 meeting room(s)
  • Conventions hotel
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Hotel location

Our rooms

The Fairmont Empress in Victoria- BC features 464 luxuriously appointed guest rooms and suites, with magnificent views of the city, courtyard or spectacular Inner Harbor.With a selection of unique guest room sizes and categories to suit every taste, this landmark Fairmont property is a tribute to classic elegance in accommodation.

  • 464 rooms
  • 100% non-smoking hotel
  • Baby bed
    • 110/120 V AC
    • Data port in room
    • Emergency exit map
    • Safe deposit box in room
    • Bathroom doors 32 inches wide
    • Opening windows
    • Direct dial telephone
    • Baby bed
    • Work desk in all rooms
    • Satellite/cable colour TV
    • Manual temperature control
    • Automatic temperature control
    • WIFI in your room
    • Pay per view channel(s)
    • RJ 11 outlet
    • RJ 45 outlet
    • Hair dryer in bathroom
    • Sprinkler in room
    • Keycard-operated door locks
    • Audible smoke alarms in rooms
    • Deadbolts and/or locks in rooms
    • Security peephole
    • Emergency info in rooms
    • Voicemail
    • Alarm clock
    • Operator wake up call
    • Automatic wake up call
Our rooms fittings

Our restaurants and bars

See all our bars
See all our restaurants and bars

Your meetings and events

4.5/5 AccorHotels Rating 6,212 reviews

Our guest reviews for Fairmont Empress

100% genuine reviews from our guests

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Chris H. Families - 11/12/2018 AccorHotels certified review
« Very Pleasent , staff are helpful; and friendly »

Nice room Helpful staff Great location

Anonymous Families - 11/12/2018 AccorHotels certified review
« Excellent. »

It was lovely!

Nancy Solo - 10/12/2018 AccorHotels certified review
« Nice stay at a lovely hotel. »

Overall, very enjoyable.

Anonymous Couples - 09/12/2018 AccorHotels certified review
« Very welcoming, Over the top service. »

Stayed in a gold suite, was husbands birthday. I requested some sweets or chocolates, beers, and things put together for him. Would have been nice to surprise him when checking into room. Did not receive until after check in. My only concern. Everything else was special, cannot say enough about the service. It was an amazing and memorable stay.

Rosalyn E. Families - 09/12/2018 AccorHotels certified review
« Pleasant »

Overall, it was fine. I slept well and we enjoyed a nice breakfast. The only other facility that we took advantage of was the gym which was adequate but the screen on the treadmill that I used was not responsive. If I was to nitpick, I would say that the room layout was a bit odd, having the chairs so close to the TV and having two bathrobes, but only one pair of slippers. It was a Saturday night and I was just about to go out for dinner. I was hoping to have a quiet glass of wine at the bar before going out, but the banquet event that was happening spilled into all outlets and I could not find a comfortable seat. It was lively and exciting for that crowd but since I was alone at that time, it wasn't for me. I asked the hostess, the front desk and another manager in the hallway about my dining options and nobody offered any options except to squeeze up to the loud and packed bar. I know that it would have been above and beyond, but a suggestion for a local lounge or even a one-time invitation to the relaxing Gold member lounge for one glass of wine was what I was hoping for. It should be a reminder that even though the hotel was busy with large receptions taking place, the in-house guests should not be over-looked.

Robert H. A. Solo - 09/12/2018 AccorHotels certified review

Wonderful escape. I have stayed there several times in the last years and very much enjoy the hotel and its proximity to the town.

Paul H. Couples - 08/12/2018 AccorHotels certified review
« Boutique hotel ambience and service levels. »

This was our first visit since renovations and we were duly impressed. The main lobby, lounge areas and restaurant reflect modern style while, thankfully, preserving some of the classic features of the 'old' hotel. All of our interactions with hotel staff, from reception to departure and everything in between, were nothing short of exceptional. We left feeling as if we had made new friends! We aren't strangers to renovations and can, to a degree at least, understand at least some of the myriad challenges faced by everyone at the Empress throughout the entire process. Congratulations to all involved for what must have seemed an eternity while work was in progress and please accept our sincere thanks for a great stay in your superb new surroundings. Paul & Anni

Shayne K. Couples - 07/12/2018 AccorHotels certified review
« Money problems »

Discrepancies in charges on credit card were atrocious.

David T. Friends - 07/12/2018 AccorHotels certified review
« an odd room »

Room 560. An odd room with huge windows which look onto the walls of a balcony, so you can't see anything. Another single window which looks out onto the harbour. I wouldn't want to stay in that room again. 1. did not receive Platinum amenity 2. did not receive Nike sports tray (t-shirt, shoes etc) Thanks for asking.

Mark Couples - 07/12/2018 AccorHotels certified review
« The stay was perfect »

We really enjoyed our stay at the Empress. The staff was warm and welcoming...making sure we were well taken care of. We loved the cake and we were wonderfully surprised when we found it in our room. Thank you again for a perfect weekend.

Lauren J. Friends - 07/12/2018 AccorHotels certified review
« Girl’s annual getaway »

Great room in the traditional section and very relaxing stay

Doug J. Families - 07/12/2018 AccorHotels certified review
« Your Hotel is AWESOME! »

We do a family trip up to Victoria every year to watch the Truck Parade. The last two years we have stayed with you and it is nothing less than fantastic. Your staff is great, the Gold Reception room is great and the view is AWESOME!

Emma V. Couples - 07/12/2018 AccorHotels certified review
« Magical »

It was incredible, I wish we could afford to stay there and and 2 nights at least! Everyone was so professional and nice, helpful, best customer service I've had in a long, long time. I am thankful my husband's company had its Christmas party there because we got a deal, otherwise I don't think I would've ever experienced the luxury of your hotel.

Daniel J. Couples - 07/12/2018 AccorHotels certified review
« The room was beautiful, the staff very attentive, friendly and proactive, which was very appreciated. »

We were very well taken care of. Friendly staff showed us the space available to us and were able to provide both vegan food options and help with suggestions for activities in Victoria. The afternoon tea was an amazing experience. We were hoping for a couples massage in the suite, but the spa was fully booked and no help was given to us in finding external therapists, which might have been available. The hot tub/ pool area could also see some improvement with an adult section, co-gender saunas, and maybe a pool bar? It wasn’t an area in which you would want to spend much time, unfortunately.

Salmeid Business - 06/12/2018 AccorHotels certified review
« Nice, new comfortable, but paper thin walls »

Well located, newly renovated, comfortable rooms (albeit small), but the most unfortunate part is that the walls are very thin and you can hear everything in the hall or the room next door. I would have never been able to sleep without my ear plugs.

Anonymous Business - 05/12/2018 AccorHotels certified review
« great! »

i really enjoyed the access to the gold floor lounge. It made the trip very special.

Anonymous Friends - 05/12/2018 AccorHotels certified review
« Exquisite! »

From booking our stay to being greeted upon our arrival and accompanied to our room we could not have asked for better service (only better weather). Our meals, cocktails, high tea and service from your frontline staff made our short stay a truly memorable one. Thank you...we look forward to returning in 2019

Cheri &. J. E. Couples - 05/12/2018 AccorHotels certified review
« Celebrated U.S. Thanksgiving and Wedding Anniversary at the Empress Total Bliss! »

Incredible !! Highly recommend the Willow Stream Spa couples massage with your own private suite !! Generous benefit, the exquisite Fairmont Gold Lounge is the Best in its class. With exceptional entrees, beverages and elegantly appointed! We were disappointed in the size and furniture layout of our king harbor view suite, not allowing us to take advantage of the harbor view and the chairs were very uncomfortable for what we paid per night for 4 nights. The Empress is gorgeous and walking distance to downtown, shopping, recreation, museum and restaurants! The staff are a class act everyone goes out of their way to make your stay memorable

Shaun Couples - 04/12/2018 AccorHotels certified review
« Wonderful time »

We were at an office Christmas party and decided to spend the night. This happens every year and experience was great.

Robert W. Friends - 04/12/2018 AccorHotels certified review
« Very friendly staff. »

Had to change the room due to a strange odor, otherwise a fantastic stay. The staff was very helpful about places to go. The food was excellent. Worth the costs.

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