Hotel - Fairmont Empress
Fairmont Hotel Fairmont Hotel

Fairmont Empress

4.5/5 6,731 reviews
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  • The hotel has wifi WIFI/Internet Access
  • The hotel serves breakfast Breakfast
  • The hotel has a bar Bar
  • The hotel has a parking Parking
  • The hotel has a restaurant Restaurant
  • The hotel has air conditioning in rooms Air Conditioning
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From 335.79 CAD Non member rate
From 319.00 CAD Member's rate Members’ Rate, join while you book
5.00P
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Services in the hotel and nearby

Check-in from 16h00
Check out up to 11h00

Services and practical information

Paying
  • WIFI/Internet Access
    • WIFI at the hotel (Paying)
    • WIFI in your room (Paying)
  • Parking
    • Private indoor parking (Paying)
    • Private outdoor parking (Paying)
    • Valet parking (Paying)
    • Well-lit parking
  • Accessibility for people with reduced mobility
    • Wheelchair access
    • Accessible bathroom
  • Pets allowed 25  CAD
  • 100% non-smoking hotel
  • Air conditioned
    • Manual temperature control
    • Air Conditioning

Leisure and activities

  • Indoor heated pool
  • Fitness centre
  • Well-being
    • Jacuzzi
    • Massage (Paying)
    • Sauna
  • Bicycles rental  (Nearby)

Catering

  • 1 restaurant(s)
  • 3 bar(s)

Business services

  • 14 meeting room(s)
  • Conventions hotel
See all services

Hotel location

Our rooms

The Fairmont Empress in Victoria- BC features 464 luxuriously appointed guest rooms and suites, with magnificent views of the city, courtyard or spectacular Inner Harbor.With a selection of unique guest room sizes and categories to suit every taste, this landmark Fairmont property is a tribute to classic elegance in accommodation.

  • 464 rooms
  • 100% non-smoking hotel
  • Baby bed
    • 110/120 V AC
    • Data port in room
    • Emergency exit map
    • Safe deposit box in room
    • Bathroom doors 32 inches wide
    • Opening windows
    • Direct dial telephone
    • Baby bed
    • Work desk in all rooms
    • Satellite/cable colour TV
    • Manual temperature control
    • Automatic temperature control
    • WIFI in your room
    • Pay per view channel(s)
    • RJ 11 outlet
    • RJ 45 outlet
    • Hair dryer in bathroom
    • Sprinkler in room
    • Keycard-operated door locks
    • Audible smoke alarms in rooms
    • Deadbolts and/or locks in rooms
    • Security peephole
    • Emergency info in rooms
    • Voicemail
    • Alarm clock
    • Operator wake up call
    • Automatic wake up call
Our rooms fittings

Our restaurants and bars

See all our bars
See all our restaurants and bars

Your meetings and events

4.5/5 AccorHotels Rating 6,731 reviews

Our guest reviews for Fairmont Empress

100% genuine reviews from our guests

Find out more
Anonymous Friends - 15/03/2019 AccorHotels certified review
« pricey food and drink without alternative »

lovely room but only had turndown service one night, rather than both, was disappointing.

Tj Couples - 15/03/2019 AccorHotels certified review
« Unbelievable guest service and polite staff »

An awesome experience and we were treated how guests at any hotel should be treated.

Peter W. W. Business - 15/03/2019 AccorHotels certified review
« Outstanding time »

staff is 100%,

Anonymous Families - 15/03/2019 AccorHotels certified review
« It was great, Everything was so nice. »

It was a great location to where we wanted to be and was able to walk to all of our destinations.

Anonymous Business - 15/03/2019 AccorHotels certified review

Service, food and room were excellent. Everything was above average. We stayed 5 nights!

Anonymous Couples - 14/03/2019 AccorHotels certified review
« Won't stay again »

Bathrooms too small and the design inconvenient, Charging for wi-fi is ridiculous for a hotel of this caliber.

Margaret B. Business - 14/03/2019 AccorHotels certified review
« Luxurious stay in the heart of Victoria »

The location, service and ambiance of the Fairmont Empress make it a favourite destination in one of our favourite cities in Canada. Check in is efficient, the room amenities are wonderful and we can walk to so many attractions. The summer gardens are second to none.

Kim B. Families - 14/03/2019 AccorHotels certified review
« My Thoughts »

Our experience was lovely! Every single staff member was extremely welcoming and friendly! We enjoyed several services: the restaurant, the Empress Tea, the valet parking, the turn down and the wonderful cleaning staff. Check in was easy as I completed online and the envelope with key was waiting for me upon arrival. Check out was also easy as I completed online, once again. The bill was correct and emailed promptly. The service was actually incredible and the best I have ever encountered and I have stayed with several luxury hotel chains. Thank you for a wonderful stay!

Sophie Business - 14/03/2019 AccorHotels certified review
« Attentive, quality service »

Beautiful hotel in a great location. Concierge, Reception, Bell, Room Service etc- all individuals were well mannered and helpful. Lovely guest room overlooking the harbor. Enjoyable live music in the evenings. Upon occasion, felt service was a little prescriptive/ unnatural.

Paul Couples - 14/03/2019 AccorHotels certified review

hotel and rooms are magnificent. Service was superb.

Shandryn K. Couples - 14/03/2019 AccorHotels certified review
« Great time with my husband! »

Thank you for a wonderful stay.

Anonymous Business - 14/03/2019 AccorHotels certified review
« satisfying »

The service was excellent, the staff were friendly and overall very enjoyable

Judi W. Friends - 14/03/2019 AccorHotels certified review
« weekend with girlfriends »

Although the hotel is beautiful, the rooms were small and bathroom was very small even for one person. No counter space and bathroom fixtures were not up to par. Service persons were excellent and I would give all of them a 10! From front desk, to car attendants and bar server. I did order a hot brandy in the bar and it was not great. I wanted a brandy with a tiny bit of hot water and lemon but it was served as a brandy sitting on top of a glass of hot water which did not warm it. Tiny detail but for feedback, OK. There was no shop for incidentals other than gifts at least none that I saw and all the shops were so high end it was not easy to shop. The locations was fabulous and we were given suggestions and directions from staff that worked well. Thank you for that. There was construction outside of our room which started VERY early. When I asked for upgrade so that we could have larger bathroom was told that hotel was booked. A big hotel like that did not looked booked but I took it as truth.

Dawn Couples - 14/03/2019 AccorHotels certified review
« Beautiful accommodations »

Loved Winston! Loved the hotel. Great food in the cafe. Whole experience was lovely.

Cindy Couples - 14/03/2019 AccorHotels certified review
« We felt comfortably luxurious. »

The staff was friendly and helpful, but we had a leak in the roof that required a move. Our new room was a suite, so an upgrade, but the new bed was not as comfortable and was a queen size as compared to the incredibly comfy King bed in the first room. The valet forgot about us so we had a bit of a wait getting our car but they were very apologetic and kind, and reduced the parking rate as consolation.

Val D. Friends - 14/03/2019 AccorHotels certified review
« Girlfriends getaway »

I needed a room with three separate beds for the three of us The recommendation given at the time of booking was excellent The employee described the room perfectly. We were all very comfortable and satisfied Every staff person was very congenial and helpful The location perfect !

Michael T. Business - 13/03/2019 AccorHotels certified review
« Beautiful hotel in a beautiful place »

Hotel staff were very good, gym & pool area very nice. Room was well appointed.

Anonymous Business - 13/03/2019 AccorHotels certified review
« very satisfied »

Excellent customer service, everyone was very friendly

Gc Couples - 13/03/2019 AccorHotels certified review
« Wonderful winter getaway »

The people who work here are the star of this hotel’s existence. From Winston, the hotel dog, all the way down the line, the extraordinary level of service and personal touch was comforting.

Hiroko K. Families - 13/03/2019 AccorHotels certified review
« It was comfortable stay »

Parking was easy, comfortable stay, from main elevator to our room was quite far away. But overall comfortable.

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