Hotel - Fairmont Empress
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Fairmont Hotel

Fairmont Empress

721 Government Street 
V8W 1W5  VICTORIA
CANADA

Based on 1,822 reviews
AccorHotels Rating Based on 1,822 reviews
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Check-in from 11h00
Check out up to 16h00
Paying

Services in the hotel and nearby

  • WIFI/Internet Access
    • WIFI at the hotel (Paying)
    • WIFI in your room (Paying)
  • Parking
    • Private indoor parking (Paying)
    • Private outdoor parking (Paying)
    • Valet parking (Paying)
    • Well-lit parking
  • Accessibility for people with reduced mobility
    • Wheelchair access
    • Accessible bathroom
  • Pet allowed 25  CAD
  • Indoor heated pool
  • Fitness centre

Services and practical information

  • WIFI/Internet Access
    • WIFI at the hotel (Paying)
    • WIFI in your room (Paying)
  • Parking
    • Private indoor parking (Paying)
    • Private outdoor parking (Paying)
    • Valet parking (Paying)
    • Well-lit parking
  • Accessibility for people with reduced mobility
    • Wheelchair access
    • Accessible bathroom
  • Pet allowed 25  CAD
  • 100% non-smoking hotel
  • Air Conditioning

Leisure and activities

  • Indoor heated pool
  • Fitness centre
  • Well-being
    • Jacuzzi
    • Massage (Paying)
  • Bicycle hire facilities  (Nearby)

Catering

  • 1 restaurant(s)
  • 3 bar(s)

Business services

  • 14 meeting room(s)
See all services

Hotel location

Our rooms

The Fairmont Empress in Victoria- BC features 464 luxuriously appointed guest rooms and suites, with magnificent views of the city, courtyard or spectacular Inner Harbor.With a selection of unique guest room sizes and categories to suit every taste, this landmark Fairmont property is a tribute to classic elegance in accommodation.

  • 464 rooms
  • 100% non-smoking hotel
  • Crib on request
    • 110/120 V AC
    • Data port in room
    • Emergency exit map
    • Safe deposit box in room
    • Bathroom doors 32 inches wide
    • Crib on request
    • Opening windows
    • Direct dial telephone
    • Work desk in all rooms
    • Satellite/cable colour TV
    • Manual temperature control
    • Automatic temperature control
    • WIFI in your room
    • Pay per view channel(s)
    • RJ 11 outlet
    • RJ 45 outlet
    • Hair dryer in bathroom
    • Sprinkler in room
    • Keycard-operated door locks
    • Audible smoke alarms in rooms
    • Deadbolts and/or locks in rooms
    • Security peephole
    • Emergency info in rooms
    • Voicemail
    • Alarm clock
    • Operator wake up call
    • Automatic wake up call
Our rooms fittings

Our restaurants and bars

See all our bars
See all our restaurants and bars

Your meetings and events

4.4/5 AccorHotels Rating Based on 1,822 reviews

Our guest reviews for Fairmont Empress

100% genuine reviews from our guests

Find out more
AccorHotels certified review
Anonymous Couples - 14/08/2017
« Good room but not as great as it was sold  »

Overall service was good. Room was overpriced for what it was. Had nothing on the walls. Small windows to look at the harbor. Room service was very efficient and delivered food promptly as promised.

AccorHotels certified review
Anonymous Families - 14/08/2017

Lovely time enjoyed by us all. Excellent service throughout

AccorHotels certified review
Domenic Families - 13/08/2017
« Very nice »

Nice clean and the service was good

AccorHotels certified review
Toni Friends - 13/08/2017

Very friendly and helpful....

AccorHotels certified review
Mike H. Couples - 13/08/2017
« Pleasant, personal attention!! No request overlooked, no detail too small. »

We were greeted pleasantly, and professionally. The staff addressed us by name whenever we had contact with them!! They were ready at a moments notice to attend to any need we had. It was a personal touch that most hotels miss. The "Fairmont Gold" experience was outstanding!

AccorHotels certified review
Jason N. Solo - 13/08/2017
« Jason N »

A Wonderful stay at a historic hotel

AccorHotels certified review
Jane L. Couples - 13/08/2017
« Fabulous! »

Everything was wonderful! A once-in-a-lifetime experience for my husband and me!

AccorHotels certified review
Anonymous Families - 12/08/2017
« It was ok »

It was ok. Room was beautiful, we had a amazing view.

AccorHotels certified review
Chad Couples - 12/08/2017
« Was ok »

Did the bed and breakfast package and wait times for the restaurant were around 30 minutes to be seated and an hour for food. Would not do that package again

AccorHotels certified review
Robert E. Solo - 12/08/2017
« Good Not Great. Why are you using Thrift store tables? »

The rooms are smaller then you'd expect given the money put in. I've been in 130+ countries worth of hotels and in all other cases that much money would give you a lot more space. Still, the location is AMAZING and its cool to see world leaders walk up the steps. The staff are good too, But its also strange to get a hotel of this class and they don't have any airport shuttle.. This Fairmont Should be amazing, but they are not.

AccorHotels certified review
Paula Couples - 12/08/2017

I was disappointed at the check in process. I booked my room on the phone a specifically chose an upgraded suite based on the ability to check in early as I was feeling unwell. The suite was not rear at the time promised.

AccorHotels certified review
Anonymous Business - 12/08/2017
« Great service and nicely renovated!  »

Very helpful at the reception desk, daily room service was excellent. Overall a great place to stay.

AccorHotels certified review
G.watt Couples - 12/08/2017
« disappointing »

We specified that we wanted a room with a view of the harbour but were allotted one where the harbour view was blocked by a flying buttress. Also, we couldn't get a dinner on the Sunday evening--every thing was booked. Apart from that and the .room misallocation by the associate who signe us in, everyone was pleasant and helpful.

AccorHotels certified review
Anonymous Couples - 12/08/2017

We had our honeymoon at the Fairmont Empress 15years ago and we return this year to celebrate. The hotel gave us a delicious fudge brownie and wrote Happy Anniversary in chocolate, the presentation was very nice. Ewe had a lovely tea as we had on our honeymoon.

AccorHotels certified review
A M. M. Families - 12/08/2017
« Exceeding expectations even though this was Splash Sunday and national holiday on Monday.  »

Greeted promptly and efficiently. All questions were answered with ease regarding whale watching, Butchart Gardens and making arrangements for this to happen. Great concierge service!

AccorHotels certified review
John M. Couples - 12/08/2017
« Couldn't be happier »

Our stay was superior. The facility is perfectly located, was maintained at a very high level and every staff member we encountered was upbeat and committed to ensuring our stay was enjoyable.

AccorHotels certified review
Anonymous Couples - 12/08/2017
« Staff on the Gold Floor are great from the lounge, check in/out and the housekeeping staff. Valet also very good. »

awesome

AccorHotels certified review
Dr P. K. J. Families - 12/08/2017
« Good floor always amazes! »

Super relaxing and a beautiful stay on the gold floor! We were upgraded to an amazing two bedroom suite! The gold floor patio was so nice! Always a pleasure!!

AccorHotels certified review
Judy Families - 12/08/2017
« It was a perpect time! »

I was with three children and I was able to spend a lot clean and quiet. Room service was also excellent. Thank you.

AccorHotels certified review
A G. Couples - 12/08/2017
« Mr A Gray »

Only down side was the time we waited for a drink in the evening. However we realise that this was an extremely busy time. We thoroughly enjoyed our stay and for it to coincide with the celebrations was the icing on the cake

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