Fairmont Empress 4 stars

Customer review rating 4.5/5 7,522 reviews
Fairmont Empress
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Hotel extras

A sophisticated Lobby Lounge featuring the famous Tea at The Empress experience, a full service spa experience at Willow Stream Spa and Q at The Empress- a bold new restaurant and bar with views of the harbor.

Services in the hotel and nearby

Check-in from 16h00

Check out up to 11h00

Paying

Services and practical information
  • WIFI/Internet Access
  • Parking
  • Accessibility for people with reduced mobility
  • Pets allowed
  • 100% non-smoking hotel
  • Air conditioned
Leisure and activities
  • Indoor heated pool
  • Fitness centre
  • Well-being
  • Bicycles rental (Nearby)
Catering
  • 1 restaurant(s)
  • 3 bar(s)
Business services
  • 14 meeting room(s)
  • Conventions hotel

Hotel location

Fairmont Empress

721 Government Street
V8W 1W5
victoria
canada

Tel: +1250 384 8111

Fax: (+1)250 381 4334

Contact email

Check-in from 16h00

Check out up to 11h00

  • By plane

    VANCOUVER INTERNATIONAL AIRPORT At 99km / 61.52 miles

  • By plane

    VICTORIA INTERNATIONAL AIRPORT  At 27km / 16.78 miles

GPS :48.421596, -123.367422

Our accommodations

The Fairmont Empress in Victoria- BC features 464 luxuriously appointed guest rooms and suites, with magnificent views of the city, courtyard or spectacular Inner Harbor. With a selection of unique guest room sizes and categories to suit every taste, this landmark Fairmont property is a tribute to classic elegance in accommodation.

Fairmont 1 King

  • Max. number of persons: ‌2
  • Area: From 23
  • Wireless internet in your room
  • Bathrobe
  • Ironing board and flat-iron
  • Automatic wake up call
  • Direct dial telephone(...)

Deluxe 2 Queen

  • Max. number of persons: ‌4
  • Area: From 31
  • Wireless internet in your room
  • Bathrobe
  • Ironing board and flat-iron
  • Automatic wake up call
  • Direct dial telephone(...)

Fairmont Harbor View 1 Queen

  • Max. number of persons: ‌2
  • Area: From 23
  • Wireless internet in your room
  • Bathrobe
  • Ironing board and flat-iron
  • Automatic wake up call
  • Direct dial telephone(...)

Deluxe Harbor View 1 King

  • Max. number of persons: ‌3
  • Area: From 31
  • Wireless internet in your room
  • Bathrobe
  • Ironing board and flat-iron
  • Automatic wake up call
  • Direct dial telephone(...)

Fairmont Gold King

  • Max. number of persons: ‌2
  • Area: From 25
  • Wireless internet in your room
  • Bathrobe
  • Ironing board and flat-iron
  • Automatic wake up call
  • Direct dial telephone(...)

Fairmont Gold Spacious King

  • Max. number of persons: ‌2
  • Area: From 31
  • Wireless internet in your room
  • Bathrobe
  • Ironing board and flat-iron
  • Automatic wake up call
  • Direct dial telephone(...)

Fairmont Gold Harbor View King

  • Max. number of persons: ‌2
  • Area: From 26
  • Wireless internet in your room
  • Bathrobe
  • Ironing board and flat-iron
  • Automatic wake up call
  • Direct dial telephone(...)

Fairmont Gold Spacious Harbor KG

  • Max. number of persons: ‌3
  • Area: From 35
  • Wireless internet in your room
  • Bathrobe
  • Ironing board and flat-iron
  • Automatic wake up call
  • Direct dial telephone(...)

Moderate Queen

  • Max. number of persons: ‌2
  • Area: From 18
  • Wireless internet in your room
  • Bathrobe
  • Ironing board and flat-iron
  • Automatic wake up call
  • Direct dial telephone(...)

Fairmont 1 Queen

  • Max. number of persons: ‌2
  • Area: From 22
  • Wireless internet in your room
  • Bathrobe
  • Ironing board and flat-iron
  • Automatic wake up call
  • Direct dial telephone(...)

Fairmont 2 Double

  • Max. number of persons: ‌3
  • Area: From 24
  • Wireless internet in your room
  • Bathrobe
  • Ironing board and flat-iron
  • Automatic wake up call
  • Direct dial telephone(...)

Deluxe 1 King

  • Max. number of persons: ‌3
  • Area: From 31
  • Wireless internet in your room
  • Bathrobe
  • Ironing board and flat-iron
  • Automatic wake up call
  • Direct dial telephone(...)

Deluxe 1 Queen

  • Max. number of persons: ‌3
  • Area: From 31
  • Wireless internet in your room
  • Bathrobe
  • Ironing board and flat-iron
  • Automatic wake up call
  • Direct dial telephone(...)

Fairmont Harbor View 1 King

  • Max. number of persons: ‌2
  • Area: From 24
  • Wireless internet in your room
  • Bathrobe
  • Ironing board and flat-iron
  • Automatic wake up call
  • Direct dial telephone(...)

Fairmont Harbor View 2 Double

  • Max. number of persons: ‌3
  • Area: From 25
  • Wireless internet in your room
  • Bathrobe
  • Ironing board and flat-iron
  • Automatic wake up call
  • Direct dial telephone(...)

Deluxe Harbor View 1 Queen

  • Max. number of persons: ‌3
  • Area: From 32
  • Wireless internet in your room
  • Bathrobe
  • Ironing board and flat-iron
  • Automatic wake up call
  • Direct dial telephone(...)

Deluxe Harbor View 2 Queen

  • Max. number of persons: ‌4
  • Area: From 35
  • Wireless internet in your room
  • Bathrobe
  • Ironing board and flat-iron
  • Automatic wake up call
  • Direct dial telephone(...)

Signature King

  • Max. number of persons: ‌3
  • Area: From 30
  • Wireless internet in your room
  • Bathrobe
  • Ironing board and flat-iron
  • Automatic wake up call
  • Direct dial telephone(...)

Signature Harbor View King

  • Max. number of persons: ‌2
  • Area: From 32
  • Wireless internet in your room
  • Bathrobe
  • Ironing board and flat-iron
  • Automatic wake up call
  • Direct dial telephone(...)

Fairmont Gold Spacious 2 Queen

  • Max. number of persons: ‌4
  • Area: From 36
  • Wireless internet in your room
  • Bathrobe
  • Ironing board and flat-iron
  • Automatic wake up call
  • Direct dial telephone(...)

Junior Suite King

  • Max. number of persons: ‌3
  • Area: From 38
  • Wireless internet in your room
  • Bathrobe
  • Ironing board and flat-iron
  • Automatic wake up call
  • Direct dial telephone(...)

1 Bedroom Suite King

  • Max. number of persons: ‌4
  • Area: From 47
  • Wireless internet in your room
  • Bathrobe
  • Ironing board and flat-iron
  • Automatic wake up call
  • Direct dial telephone(...)

Junior Harbor View Suite

  • Max. number of persons: ‌3
  • Area: From 42
  • Wireless internet in your room
  • Bathrobe
  • Ironing board and flat-iron
  • Automatic wake up call
  • Direct dial telephone(...)

Executive King Suite

  • Max. number of persons: ‌4
  • Area: From 38
  • Wireless internet in your room
  • Bathrobe
  • Ironing board and flat-iron
  • Automatic wake up call
  • Direct dial telephone(...)

Executive Suite 2 Queen

  • Max. number of persons: ‌5
  • Area: From 54
  • Wireless internet in your room
  • Bathrobe
  • Ironing board and flat-iron
  • Automatic wake up call
  • Direct dial telephone(...)

1 Bedroom Harbor View Suite King

  • Max. number of persons: ‌4
  • Area: From 51
  • Wireless internet in your room
  • Bathrobe
  • Ironing board and flat-iron
  • Automatic wake up call
  • Direct dial telephone(...)

Signature One Bedroom Harbor View Suite

  • Max. number of persons: ‌4
  • Area: From 79
  • Wireless internet in your room
  • Bathrobe
  • Ironing board and flat-iron
  • Automatic wake up call
  • Direct dial telephone(...)

Signature 2 Bedroom Harbor View Suite

  • Max. number of persons: ‌6
  • Area: From 116
  • Wireless internet in your room
  • Bathrobe
  • Ironing board and flat-iron
  • Automatic wake up call
  • Direct dial telephone(...)

Fairmont Gold One Bedroom Suite

  • Max. number of persons: ‌3
  • Area: From 39
  • Wireless internet in your room
  • Bathrobe
  • Ironing board and flat-iron
  • Automatic wake up call
  • Direct dial telephone(...)

Fairmont Gold 1 Bedroom Suite Harbor King

  • Max. number of persons: ‌4
  • Area: From 64
  • Wireless internet in your room
  • Bathrobe
  • Ironing board and flat-iron
  • Automatic wake up call
  • Direct dial telephone(...)

Fairmont Gold 1 Bedroom Suite Harbor Queen

  • Max. number of persons: ‌4
  • Area: From 45
  • Wireless internet in your room
  • Bathrobe
  • Ironing board and flat-iron
  • Automatic wake up call
  • Direct dial telephone(...)

Fairmont Gold 2 Bedroom Harbor View Suite

  • Max. number of persons: ‌5
  • Area: From 70
  • Wireless internet in your room
  • Bathrobe
  • Ironing board and flat-iron
  • Automatic wake up call
  • Direct dial telephone(...)

Governor General Suite

  • Max. number of persons: ‌4
  • Area: From 135
  • Wireless internet in your room
  • Bathrobe
  • Ironing board and flat-iron
  • Automatic wake up call
  • Direct dial telephone(...)

Royal Suite

  • Max. number of persons: ‌4
  • Area: From 149
  • Wireless internet in your room
  • Bathrobe
  • Ironing board and flat-iron
  • Automatic wake up call
  • Direct dial telephone(...)

Our restaurants and bars

Q AT THE FAIRMONT EMPRESS

Type of cuisine: Thematic cuisine

Q at the Empress, located in the most storied room in Victoria, is a must-visit culinary experience. The cuisine is based on regional ingredients, partnerships with local farmers and artisans, and utilizes our own chef's herb and vegetable garden.

Lunch

11:30 - 14:30

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Dinner

17:30 - 22:30

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

LOBBY LOUNGE

Photo non contractuelle / Strictly non binding

The Lobby Lounge is the toast of Victoria. Elegant, in every sense of the word, this timeless lounge is home to the world-renowned tradition of Tea at the Empress and sophisticated evening cocktail service.

Q BAR

Photo non contractuelle / Strictly non binding

Q Bar is an evocative, reinvented social hub in very good taste, but more than a little mischievous, featuring a vibrant selection of signature cocktails, extensive wine list and enticing local craft beers on tap.

TEA AT THE EMPRESS

Photo non contractuelle / Strictly non binding

Reinvigorated in our timeless, sophisticated Lobby Lounge, Tea at the Empress will continue this quintessentially Victoria experience. Tea at the Empress is an absolute must-do event in Victoria. Served 11:00-18:00 in summer & 11:00-15:30 in winter.

Your meetings and events

Our meeting rooms

  • Number of meeting rooms: 14

  • Maximum size: 423 m²

  • Maximum capacity: 450 people

  • Maximum banquet capacity: 320 people

Find out more

Our guest reviews for
Fairmont Empress

100% genuine reviews from our guests

Find out more

AccorHotels Rating 4.5/5

7,522 reviews

Love that the windows open to let the fresh air in. room was lovely and staff very helpful

Customer review rating 4.5/5

Sherree Business - 14/06/2019 AccorHotels certified review

Staff very friendly, rooms clean and comfortable. Love this majestic old lady!

Customer review rating 4.5/5

Cheryl Friends - 14/06/2019 AccorHotels certified review

The staff was helpful, cheerful, competent and very gracious. Being downtown in a grand hotel was incredibly lovely.

Attention to detail

Customer review rating 4.5/5

Donetta Families - 14/06/2019 AccorHotels certified review

Welcoming and accommodating from reception to departure. The staff is gracious and efficient.

Customer service was impeccable and made the stay

Customer review rating 4.5/5

Anonymous Business - 14/06/2019 AccorHotels certified review

Second to the customer service the location was perfect. I did encounter some issues with the electrical (blowing a fuse while hairdryer on and kettle boiling in the opposite room) but the service staff dealt with this well

My wife and I were very happy with our stay

Customer review rating 4.5/5

Anonymous Couples - 14/06/2019 AccorHotels certified review

Excellent

Amazing!

Customer review rating 4.5/5

Dianne Couples - 14/06/2019 AccorHotels certified review

Loved every bit of our experience. Had a beautiful room with an amazing view. Staff was top notch. Highly recommended!

Lovely stay!

Customer review rating 4.5/5

Clare D. Couples - 14/06/2019 AccorHotels certified review

We enjoyed our 4 night stay immensely. Loved the gold lounge on Level 1 and the wonderful service by the people on reception there. They were always happy to make dinner bookings and recommend things to do. Really liked the spa, the friendly therapist and the massage itself. All in all would certainly recommend this hotel.

The Fairmont provides consistent great service at all locations.

Customer review rating 4.5/5

Anonymous Business - 13/06/2019 AccorHotels certified review

Comfortable room, attentive service and genuinely friendly and courteous staff.

Exceptional service

Customer review rating 4.5/5

Kerri Families - 13/06/2019 AccorHotels certified review

Outstanding customer service! I was quite impressed by the little touches to celebrate my daughters birthday. The milk & cookies before bedtime were much appreciated! The only down side was that the couch was shabby & did not suit the otherwise beautiful room decor. Couch fabric was torn & shredded in places. The middle black out curtain track was broken, & no matter how many times I slid it back into the track it didn’t block out all the light. We will for sure be staying at the Fairmont Empress again, & hopefully next time we will get a chance to meet Winston.

A pleasant stay.

Customer review rating 4.5/5

Calvin F. Business - 13/06/2019 AccorHotels certified review

A pleasant stay in a relaxing and polished hotel.

The best experience we've ever had!

Customer review rating 4.5/5

Elisha A. Families - 13/06/2019 AccorHotels certified review

It was so nice staying as a gold member...we felt absolutely spoiled and the private lounge is spectacular for morning quiet time and afternoon family time. All of the treats and food was amazing. The hotel itself is fantastic as you feel comfortable and as if you're traveling with luxury accommodations. Fairmont is our favorite!

Great Stay!

Customer review rating 4.5/5

Matt M. Business - 13/06/2019 AccorHotels certified review

This was my first visit to Vicotria and the Empress and I was thoroughly impressed with everything. The Hotel is fantastic, the staff was great and the amenities couldn't be better. Really enjoyed my stay.

Staff was courteous, room was clean and quiet.

Customer review rating 4.5/5

James F. Business - 13/06/2019 AccorHotels certified review

All staff were extremely helpful and gracious. The hotel is well kept, beautiful and clean. The door strikers on the suites seemed to stick making for noisy door closing. It kept me up part of the night due to neighbours door slamming. The fact that even basic wifi connection had a charge connected with it.

Great service, very comfortable.

Customer review rating 4.5/5

Anonymous Business - 13/06/2019 AccorHotels certified review

Housekeeping very considerate and did a great job. Lunches at the Conference were very good. Room a good size and comfortable. Front desk and front door staff were friendly, knowledgeable and professional.

As Always....'It's a Fairmont'

Customer review rating 4.5/5

Anonymous Couples - 13/06/2019 AccorHotels certified review

The Empress is a beautiful hotel with excellent staff and great views of the harbour. Service is always up to Fairmont standards and many times exceeds!

Always professional and welcoming. I love the Fairmont Hotels!

Customer review rating 4.5/5

Anonymous Friends - 13/06/2019 AccorHotels certified review

We were greeted and warmly welcomed on our arrival. We had pre-registered which made things so easy especially since we could get into our room as soon as we arrived. Thank you! Our room was lovely, clean well appointed and nicely renovated. Our three nights at the hotel were excellent as it was quiet on our floor and comfortable in the room. Great beds!

Always my favourite place to stay in Victoria

Customer review rating 4.5/5

S. Z. Couples - 13/06/2019 AccorHotels certified review

The Empress is by far the most comfortable, inviting and original hotel in Victoria and BC for that matter. I have stayed quite a few times here and I always look forward to the next time. The rooms are very clean and extremely well appointed. The beds are the most comfortable in the industry and the very friendly staff is trying their very best to be accommodating for a guest's every need. Dinner and breakfast in the Q Restaurant have been very tasty.

40th anniversary treat

Customer review rating 4.5/5

Bh Couples - 13/06/2019 AccorHotels certified review

Enjoyed the hotel immensely. The room surpassed our expectations and the view was spectacular.

Great location, view and outdoor bar/patio

Customer review rating 4.5/5

Dave Business - 13/06/2019 AccorHotels certified review

It was a little rushed for me .. just stayed one night.. appreciated the doorman parking my car out front ... it is a Ferarri, but still, nice gesture , and no door dings... booked through American Express Centurion ... nice amenities .. I’ll be back in the next few weeks with my gf ... spend a few days there

Not worth the money

Customer review rating 4.5/5

Anonymous Couples - 12/06/2019 AccorHotels certified review

Beautiful room, nice view......the feeling of being welcomed was not there at all. We paid for the gold floor to experience the extra perks, and we are also long time Fairmont members. We did not receive drink vouchers, we were not upgraded that we were aware of and the breakfast me evening snacks were practically non existent. We went at about 8:30 pm for an evening treat and there was only one slice of cake and a broken cookie available. No attendant in sight. Went for breakfast the following morning and experienced the same thing, no eggs left, minimal other offerings. There was an attendant but they did not tell us they were bringing in more food. We then went to the gold desk to ask where we could have breakfast in the hotel and they directed us to the Q restaurant (that would have been a perfect time for them to ask why we were not staying in the lounge for breakfast, but they didn't even ask). So then we paid for our breakfast in the Q. In total, it cost us just over $1000 for one night stay, as beautiful as the hotel is, that's just way too much for the experience we had there. We stay at your downtown vancouver property regularly no we have never had a bad experience there. They certainly know how to make you feel like a valued guest at hotel Vancouver, something they could learn from at the empress.

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