Hotel - Fairmont Empress
Fairmont Hotel Fairmont Hotel

Fairmont Empress

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4.5/5 2,947 reviews
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  • The hotel has wifi WIFI/Internet Access
  • The hotel does not serve breakfast Breakfast
  • The hotel has a bar Bar
  • The hotel has a parking Parking
  • The hotel has a restaurant Restaurant
  • The hotel has air conditioning in rooms Air Conditioning
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Check-in from 16h00
Check out up to 11h00

Services in the hotel and nearby

Paying
  • WIFI/Internet Access
    • WiFi at the hotel (Paying)
    • WiFi in your room (Paying)
  • Parking
    • Private indoor parking (Paying)
    • Private outdoor parking (Paying)
    • Valet parking (Paying)
    • Well-lit parking
  • Accessibility for people with reduced mobility
    • Wheelchair access
    • Accessible bathroom
  • Pet allowed 25  CAD
  • Indoor heated pool
  • Fitness centre

Services and practical information

  • WIFI/Internet Access
    • WiFi at the hotel (Paying)
    • WiFi in your room (Paying)
  • Parking
    • Private indoor parking (Paying)
    • Private outdoor parking (Paying)
    • Valet parking (Paying)
    • Well-lit parking
  • Accessibility for people with reduced mobility
    • Wheelchair access
    • Accessible bathroom
  • Pet allowed 25  CAD
  • 100% non-smoking hotel
  • Manual temperature control

Leisure and activities

  • Indoor heated pool
  • Fitness centre
  • Well-being
    • Jacuzzi
    • Massage (Paying)
  • Bicycle hire facilities  (Nearby)

Catering

  • 1 restaurant(s)
  • 3 bar(s)

Business services

  • 14 meeting room(s)
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Hotel location

Our rooms

The Fairmont Empress in Victoria- BC features 464 luxuriously appointed guest rooms and suites, with magnificent views of the city, courtyard or spectacular Inner Harbor.With a selection of unique guest room sizes and categories to suit every taste, this landmark Fairmont property is a tribute to classic elegance in accommodation.

  • 464 rooms
  • 100% non-smoking hotel
  • Crib on request
    • 110/120 V AC
    • Data port in room
    • Emergency exit map
    • Safe deposit box in room
    • Bathroom doors 32 inches wide
    • Crib on request
    • Opening windows
    • Direct dial telephone
    • Work desk in all rooms
    • Satellite/cable colour TV
    • Manual temperature control
    • Automatic temperature control
    • WiFi in your room
    • Pay per view channel(s)
    • RJ 11 outlet
    • RJ 45 outlet
    • Hair dryer in bathroom
    • Sprinkler in room
    • Keycard-operated door locks
    • Audible smoke alarms in rooms
    • Deadbolts and/or locks in rooms
    • Security peephole
    • Emergency info in rooms
    • Voicemail
    • Alarm clock
    • Operator wake up call
    • Automatic wake up call
Our rooms fittings

Our restaurants and bars

See all our bars
See all our restaurants and bars

Your meetings and events

4.5/5 AccorHotels Rating Based on 2,947 reviews

Our guest reviews for Fairmont Empress

100% genuine reviews from our guests

Find out more
AccorHotels certified review
David M. Couples - 09/12/2017
« Nice suites, nice staff, nice support workers, nice lounge, nice hospitality. »

Enjoyable. Missed not having the expected bathrobe.

AccorHotels certified review
Ms D. B. Solo - 09/12/2017
« Ms Debra B. »

Beautifully exquisite hotel! Complimentary in room tea & coffee would complete the experience. High Tea is a must. Spa & massage were the best gift I've given myself all year. Thank you for a wonderful experience!

AccorHotels certified review
Greg P. Business - 08/12/2017
« Impeccably comfortable 7th floor room with views to the bay. »

Impeccable and spacious 7th floor room (8 floors in total at the hotel), after switching from one facing the back of buildings and right above the vents on the 2nd floor. The lady at the check-in counter could have been a bit more careful in describing the upgrade I paid for to a "suite" that actually ended up having two very small separate areas (a sofa in the first and bed in the second, but overall the "suite" looked very tiny) and that it was not facing the water and was above the vents (whose buzz could be heard ever so slightly from the outside through the windows). So, I downgraded to a much bigger and as a result nicer "non-suite". Still very much satisfied and that's why gave a 9 out of 10.

AccorHotels certified review
Anonymous Families - 08/12/2017
« Awesome!! »

Great family stay!!

AccorHotels certified review
Ha… Couples - 08/12/2017
« Very good indeed. »

Very good indeed

AccorHotels certified review
Aaron Couples - 08/12/2017
« Perfectly Canadian »

Exactly how you’d expect any Fairmont stay.

AccorHotels certified review
Anonymous Families - 07/12/2017
« Elegant surroundings. »

The facility itself has improved but not always the staff. The lounge was busy each night and staff were neither attentive nor concerned with customers. Plenty of staff but sat at a dirty table for some time. Even watched another table flip and new group order before we were welcomed.

AccorHotels certified review
Edmonton Business - 07/12/2017
« Another excellent stay, as always at this location »

Excellent service, helpful and friendly staff, amenities available.

AccorHotels certified review
M Couples - 07/12/2017
« Disappointing Experience »

I booked a harbour view deluxe room. I am also a Presiden'ts Club member although I have no status.The room I received on the 6th floor should have been set aside for people who booked a regular room and received a free upgrade. It did have a view but only when you were standing up! The bottom of the window (while standing) was somewhere between my chest and my waist. The bottom of the windows were higher than the tops of the chairs in the room by 6-10 inches. Great view if you want to spend your vacation standing up. Again, I paid for this room; it was not an upgrade. We checked into the room on a Sunday night (for 1 night) in early December. By no means was this peak season, I am sure they were not full. I did not make a fuss about this because my spouse doesn't like it and I didn't want to ruin his vacation. Also, as part of my room rate I was supposed to receive a 3pm check-out (based on availability). The woman at check-in told me I would have to ask in the morning to see if late check out was available. In no other hotel (and I've stayed in places from Santiago, Chile to Singapore to Switzerland) have I ever been told that I have to inquire the next morning about a late check out. I've always been told it was available on the day I checked in. In the end, it was available but we had to plan around the possibility of an 11am check-out and then re-plan for a 3pm check-out. Made for a really fantastic vacation. Overall, the Fairmont Empress ruined my vacation in Victoria. I do not recommend staying here as they do not understand the meaning of the words " customer service". I am not sure I will be visiting Victoria again (this was my second visit) or that I'l be staying at a Fairmont again in the future.

AccorHotels certified review
Penny Families - 07/12/2017
« Excellent service »

The hotel staff was extremely helpful and accommodating. Made us feel very special. The only downfall was the breakfast in the restaurant. Miss the wing chairs they used to have. For $20 I wouldn't expect thin rubbery sausages and five tiny potatoes on everyone's plate. Yes, we all had exactly five. Feel sorry for the kitchen staff having to worry about that.

AccorHotels certified review
Elle Couples - 07/12/2017

Our stay was just a short one but it was very lovely. The renovations are fantastic with the mix of old elements from the original hotel, and the new.

AccorHotels certified review
Aj Couples - 07/12/2017
« Exceeded my expectations. »

Staff was very friendly and helpful. The hotel was beautiful and had a wonderful scent throughout. The accommodations were clean and comfortable. The location is amazing.

AccorHotels certified review
Laura M. B. Families - 07/12/2017

very enjoyable

AccorHotels certified review
Bill I. S. Couples - 06/12/2017
« Perfection »

Every contact we had with the staff at the Fairmont Empress exceeded our expectations. What a wonderful experience.

AccorHotels certified review
Anonymous Business - 06/12/2017
« nice lobby, very dated rooms »

The renovations to the public areas of the hotel are stunning, but the rooms themselves are stale and not very comfortable. Less money should have been spent on the public areas and more on updating the rooms beyond the bathroom. I was stunned that you charged for basic internet access. I travel extensively and rarely pay to use basic internet in hotels now.

AccorHotels certified review
Trish Families - 06/12/2017
« Fun time »

The staff is the best I have ever meet. They are so accommodating and very helpful when we needed anything.

AccorHotels certified review
Kim B. Families - 06/12/2017
« It is always a pleasure staying at the Empress! »

The room was great, and as always, the staff were very polite/courteous and very helpful! I love the "old world charm" and the location is perfect for what I want to do while I am in Victoria.

AccorHotels certified review
Marc T. Business - 06/12/2017
« Excellent stay, love the renovations, wonderful staff and genuine sense of hospitality. »

I've enjoyed numerous stays at the Fairmont Empress and this was among the best. This was a brief business trip, but wonderful nonetheless. I enjoyed a stunning Fairmont Gold room, the dedicated services of the Fairmont Gold team and dined in both the Fairmont Gold Lounge and the main restaurant. All wonderful, thoughtful and as luxurious as I could ever wish for!

AccorHotels certified review
Akeller Families - 06/12/2017
« A Lasting Memory »

The Empress created an atmosphere that provided the foundation for a beautiful weekend memory. The grace of Fairmont staff, their personalized touches and service, the delicious FestiveTea, and the exceptional renovation to the Empress combined to make this an unforgettable event for my daughter and myself. We plan now to repeat this weekend at the Empress every holiday season. It was that special.

AccorHotels certified review
Presidents C. Business - 05/12/2017
« Excellent overall in renovated Gold Floor King harbor view suite EXCEPT for 1 major issue with the newly renovated gold floor rooms ( see comments below) »

We have stayed frequently in Fairmont Gold rooms and suites...for both business and pleasure ( including several multi family gatherings with our children and their families). In particular, we have always treated the Empress Gold and suites as our first choice in Victoria...so we were really looking forward to the results of this massive renovation/ restoration. Unfortunately whoever designed the closets in the Gold guest rooms and suites made a major gaffe. There is, unbelievably, almost zero space to hang coats, suit jackets, dress shirts etc in the closet. Instead a dresser unit that houses an in room safe, takes up the first 3 feet from the floor for virtually the entire closet leaving insufficient space above to hang even my suit jacket. As a courtesy, the staff graciously upgraded us to a suite on the Gold floor, but it provided at best one foot of hanging width. We stayed for a week, and so throughout every sitting area in the room was strewn with our outdoor coats, my jacket, and our bath robes ( there are also no hooks in the bathroom on which to hang the complimentary robes). It was clear from customer comments heard in the gol$ Floor lounge and my discussion with various staff, that our reaction is a very common one. Solution : remove the dresser from the closet and reposition the safe into the dresser in the room. Weaker solution: turn the in closet dresser sideways ( I measured...it works) ...but it makes access to the safe and drawers very awkward and adds perhaps 12-18 inches of hanging space. Also, find a way to put two robe hooks on the wall in the bathroom. Such a shame. BTW...because we love the Empress, the Gold Floor service and staff, we expect to return...but are hopeful our concerns do are not ignored and a solution is implemented promptly.

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