Hotel - Fairmont Empress
Fairmont Hotel Fairmont Hotel

Fairmont Empress

4.5/5 5,658 reviews
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  • The hotel has wifi WIFI/Internet Access
  • The hotel serves breakfast Breakfast
  • The hotel has a bar Bar
  • The hotel has a parking Parking
  • The hotel has a restaurant Restaurant
  • The hotel has air conditioning in rooms Air Conditioning
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Services in the hotel and nearby

Check-in from 16h00
Check out up to 11h00

Services and practical information

Paying
  • WIFI/Internet Access
    • WIFI at the hotel (Paying)
    • WIFI in your room (Paying)
  • Parking
    • Private indoor parking (Paying)
    • Private outdoor parking (Paying)
    • Valet parking (Paying)
    • Well-lit parking
  • Accessibility for people with reduced mobility
    • Wheelchair access
    • Accessible bathroom
  • pets allowed
  • 100% non-smoking hotel
  • Air conditioned
    • Manual temperature control
    • Air Conditioning

Leisure and activities

  • Indoor heated pool
  • Fitness centre
  • Well-being
    • Jacuzzi
    • Massage (Paying)
    • Sauna
  • Bicycles rental  (Nearby)

Catering

  • 1 restaurant(s)
  • 3 bar(s)

Business services

  • 14 meeting room(s)
  • Conventions hotel
See all services

Hotel location

Our rooms

The Fairmont Empress in Victoria- BC features 464 luxuriously appointed guest rooms and suites, with magnificent views of the city, courtyard or spectacular Inner Harbor.With a selection of unique guest room sizes and categories to suit every taste, this landmark Fairmont property is a tribute to classic elegance in accommodation.

  • 464 rooms
  • 100% non-smoking hotel
  • Baby bed
    • 110/120 V AC
    • Data port in room
    • Emergency exit map
    • Safe deposit box in room
    • Bathroom doors 32 inches wide
    • Opening windows
    • Direct dial telephone
    • Baby bed
    • Work desk in all rooms
    • Satellite/cable colour TV
    • Manual temperature control
    • Automatic temperature control
    • WIFI in your room
    • Pay per view channel(s)
    • RJ 11 outlet
    • RJ 45 outlet
    • Hair dryer in bathroom
    • Sprinkler in room
    • Keycard-operated door locks
    • Audible smoke alarms in rooms
    • Deadbolts and/or locks in rooms
    • Security peephole
    • Emergency info in rooms
    • Voicemail
    • Alarm clock
    • Operator wake up call
    • Automatic wake up call
Our rooms fittings

Our restaurants and bars

See all our bars
See all our restaurants and bars

Your meetings and events

4.5/5 AccorHotels Rating 5,658 reviews

Our guest reviews for Fairmont Empress

100% genuine reviews from our guests

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M.f. Families - 15/10/2018 AccorHotels certified review
« Outstanding experience »

First class from check in to check out. Love the fairmont!

Greg Couples - 15/10/2018 AccorHotels certified review
« a very nice vacation »

had not stayed there before but bit of confusion on check in but otherwise fine

Jennifer R. Families - 15/10/2018 AccorHotels certified review
« false advertising for deluxe queen room-- »

misleading and Disappointed. This was not the room I expected. It was way overpriced. the room was not real queen size beds, they were industrial queen, which is what the front desk told me after I called to question this. I find this ridiculous. I would never have stayed at the fairmont if I hadn't thought I was getting 2 real size queen beds. very very disappointed and will not recommend your hotel to any friends or family.

Amabelle Friends - 15/10/2018 AccorHotels certified review
« Beautiful hotel in a beautiful location - with the most comfortable bed I've ever slept in »

Short stay - most enjoyable.

Anonymous Business - 15/10/2018 AccorHotels certified review
« Good »

I thought parking was $17 for an over night? And the pet fee should be for the entire stay not everyday $25, since got no housekeeping or turn down service. So a bit dissatisfied with the extra costs associated with staying for the two days. But in positive, thebell man was great, very patient once my dog found out he has treats.

Anonymous Couples - 15/10/2018 AccorHotels certified review

Excellent. We stayed one night the next weekend as well. The only suggestion we have is to ask if parking is required at the time of check in.

Anonymous Families - 15/10/2018 AccorHotels certified review
« Nice, some improvements required »

Nice renovations, some damage needs repairing. Bengal room not open was a disappointment. Overall nice stay.

Carol Families - 14/10/2018 AccorHotels certified review

Great room with fantastic view and room for 2 adults and 2 kids. Gold lounge staff was a disappointment. They were either indifferent or seemed put out by our presence and made lounge visits uncomfortable.

Anonymous Couples - 14/10/2018 AccorHotels certified review
« Impressive. »

All quite impressive. Bathroom was a little small, but what else can you expect from an old hotel. Also the mattress didn't have a lot of support. Everything else was definitely up to the expected standard

Anonymous Friends - 14/10/2018 AccorHotels certified review
« Awesome »

Lush comfortable and well taken care

Anonymous Business - 14/10/2018 AccorHotels certified review
« AWESOME! »

We had high expectations and they were met by your fantastic staff at every level!!!

Ww Couples - 14/10/2018 AccorHotels certified review
« Nice »

Staff was very friendly and helpful. Room and facilities were clean. Room near us checked out at 6:00 am and it was very loud with family and bell hop putting bags on cart and door opening and closing repeatedly

Anonymous Families - 14/10/2018 AccorHotels certified review
« Glad we tried it out, probably won’t be back »

We come to Victoria each year and have stayed at different hotels. My family came to visit so we splurged for the Empress, a junior suite. My family was in room 830 with a full view of the harbor, they loved it. My husband and I were in 692, tucked back in the hotel with a side view. It was nice but not a full view of the harbor, and my husband ended up sitting near the elevator to watch the sea planes. I’d called in advance trying to discuss the rooms but it’s a large impersonal hotel and that wasn’t possible. Let us know if you ever allow people to choose more about their room (e.g. view of sea planes)...we would pay more for this. Otherwise we’ll plan to stay somewhere else and just come for tea.

Anonymous Couples - 14/10/2018 AccorHotels certified review
« Beautiful view, great location and top notch service. »

A great birthday get away.

Cimone Couples - 14/10/2018 AccorHotels certified review
« Beautiful rooms, terrific food, amazing service »

We had a lovely stay starting with an upgrade to a view room. The rooms are spacious with a fantastic bathroom and cool calming palette. We had drinks and snacks in the Q bar which were delicious while listening to some great live music. I look forward to coming back

B B. Friends - 13/10/2018 AccorHotels certified review
« We loved the atmosphere and being down town and close to everything. »

We had so much fun exploring the hotel, having high tea and being tourists in Victoria. We were celebrating our 60th birthdays and the hotel was our perfect host.

Craig F. B. Families - 13/10/2018 AccorHotels certified review
« Family vacation went well ,but noise in the hallway made it so both rooms 215 and 216 could not sleep. »

The check in went well, friendly service and clean rooms. Are complaint was the noise in the hallway made it so we could not sleep.

S K. Families - 13/10/2018 AccorHotels certified review
« Great hotel , poor service , staff not welcoming »

Booked two rooms together one suite and one room , 585 and 587, when we got there no setup was ready , called house keeping , one young guy helped us to settle in the room. Not a single bottle of water in room , no turndown service , no door stoppers so we can leave the doors open as we had two kids with us. Royal service person (Lynn? ) very disrespectful and abrupt, does not agree with me that there is PLATINUM class of loyality members as we wanted to check out bit later. Awesome hotel but poor staff service , awful lounge but good bar tenders. High tea staff (preterm) feels entitled , does not treat guests with respect. Not many choices to eat as family in restaurant. Was refused to take dinner reservation so went outside the hotel for dinner.

Ian Couples - 13/10/2018 AccorHotels certified review
« Great stay, as always »

Fairmont Gold floor was wonderful - the concierge had left a piece of birthday cake in the room for my wife, as well as chocolates. Very friendly and helpful staff.

Kerry G. Families - 13/10/2018 AccorHotels certified review
« Fantastic! Relaxing & Tasty! »

It was great - we enjoyed lovely food from in house dining and it was so lovely to kick back and relax with some yummy room service!

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