Hotel - Fairmont Empress
Fairmont Hotel Fairmont Hotel

Fairmont Empress

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4.5/5 4,624 reviews
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  • The hotel has wifi WIFI/Internet Access
  • The hotel serves breakfast Breakfast
  • The hotel has a bar Bar
  • The hotel has a parking Parking
  • The hotel has a restaurant Restaurant
  • The hotel has air conditioning in rooms Air Conditioning
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From 559.00 CAD Non member rate
From 559.00 CAD Member's rate Members’ Rate, join while you book
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Services in the hotel and nearby

Check-in from 16h00
Check out up to 11h00

Services and practical information

  • WIFI/Internet Access
    • WiFi at the hotel (Paying)
    • WiFi in your room (Paying)
  • Parking
    • Private indoor parking (Paying)
    • Private outdoor parking (Paying)
    • Valet parking (Paying)
    • Well-lit parking
  • Accessibility for people with reduced mobility
    • Wheelchair access
    • Accessible bathroom
  • Pets allowed 25  CAD
  • 100% non-smoking hotel
  • Air conditioned
    • Manual temperature control
    • Air Conditioning

Leisure and activities

  • Indoor heated pool
  • Fitness centre
  • Well-being
    • Jacuzzi
    • Massage (Paying)
    • Sauna
  • Bicycles rental  (Nearby)


  • 1 restaurant(s)
  • 3 bar(s)

Business services

  • 14 meeting room(s)
  • Conventions hotel
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Hotel location

Our rooms

The Fairmont Empress in Victoria- BC features 464 luxuriously appointed guest rooms and suites, with magnificent views of the city, courtyard or spectacular Inner Harbor.With a selection of unique guest room sizes and categories to suit every taste, this landmark Fairmont property is a tribute to classic elegance in accommodation.

  • 464 rooms
  • 100% non-smoking hotel
  • Baby bed
    • 110/120 V AC
    • Data port in room
    • Emergency exit map
    • Safe deposit box in room
    • Bathroom doors 32 inches wide
    • Opening windows
    • Direct dial telephone
    • Baby bed
    • Work desk in all rooms
    • Satellite/cable colour TV
    • Manual temperature control
    • Automatic temperature control
    • WiFi in your room
    • Pay per view channel(s)
    • RJ 11 outlet
    • RJ 45 outlet
    • Hair dryer in bathroom
    • Sprinkler in room
    • Keycard-operated door locks
    • Audible smoke alarms in rooms
    • Deadbolts and/or locks in rooms
    • Security peephole
    • Emergency info in rooms
    • Voicemail
    • Alarm clock
    • Operator wake up call
    • Automatic wake up call
Our rooms fittings

Our restaurants and bars

See all our bars
See all our restaurants and bars

Your meetings and events

4.5/5 AccorHotels Rating Based on 4,624 reviews

Our guest reviews for Fairmont Empress

100% genuine reviews from our guests

Find out more
AccorHotels certified review
Tina S. Business - 19/06/2018
« Absolutely satisfying »

I enjoyed all amenities and aspects of this hotel. It was wonderful to view the harbour in the early morning hours. The staff were very helpful. The turn down service at night was very appreciative.

AccorHotels certified review
Vera Couples - 19/06/2018
« Lovely hotel with amazing harbor viewa »

We spent a weekend at the Empress and it was perfect, the rooms are small and the decor traditional but the views are great and the service is excellent :) Would definitely stay there again on my next trip.

AccorHotels certified review
Anonymous Families - 18/06/2018
« Awesome »

We fully enjoyed our stay at The Fairmont Empress.

AccorHotels certified review
Frances L. Families - 18/06/2018
« Perfect Weekend at the Fairmont Empress »

We loved the customer service and attention to detail. Friendly and accommodating. Very clean rooms. Loved the toiletries and amenities at the hotel.

AccorHotels certified review
Anonymous Families - 18/06/2018
« very nice place with excellent personnel, but not impressed with new lobby. »

Positives were the general appointments and comfort, excellent staff, location negatives: -incongruous lobby -in our room, the open bathroom door covered the towel rack and we had to step aside to close the door for access to towels, very awkward - hall noise, especially from closing doors, penetrated the room and woke us up - Tea was very nice but price seems disproportionately high - parking cost more than our car rental (does not seem right)

AccorHotels certified review
Anonymous Business - 18/06/2018
« Fairmont Gold Patio - exceptional! »

We had a wonderful stay at the Empress! I was there on business and had many meetings in downtown Victoria. The location of the Empress makes it feel like you are on vacation even though you are working.

AccorHotels certified review
Anonymous Business - 18/06/2018
« Pleasant »

Thoroughly enjoyed my staff and the customer service. The room was lovely. The only drawback was my disappointment when expected to pay for internet.

AccorHotels certified review
Angi Y. Families - 17/06/2018
« Comfortable and well-serviced stay »

Fairmont Gold concierge was very helpful with recommendations and bookings. Parking was ample and all service staff were friendly and helpful.

AccorHotels certified review
Peter Couples - 17/06/2018
« Room good, service very good »

The stay was short but without any problems, the room was very good, bar one issue mentioned below. Service on arrival and throughout the stay was very good, staff uniformly engaged and pleasant, even when just passing in the corridor. The one issue is that the aircon system in the room is extremely noisy and interrupts sleep every time it starts up over night.

AccorHotels certified review
Deborah Families - 17/06/2018
« Staff Exceeds expectations »

I felt very pampered. Christian accommodated my dietary requirements so I could join rest of group for tea. Evening turn-down attendants were marvelous.

AccorHotels certified review
Anonymous Families - 17/06/2018
« It was wonderful »

We had a wonderful stay. My daughter and I had been looking forward to this stay for a long time. A mother-daughter tea was our celebration for my completing the worst part of my chemo and almost being done with my second chemo. I was a very special seat for us.

AccorHotels certified review
David Families - 16/06/2018
« Great! »

Still the classic hotel, yet we preferred the previous decor. Allowing denim worn at high tea is abhorrent. Otherwise, a "10" over experience.

AccorHotels certified review
Debra Families - 16/06/2018
« Relaxing and quality service. »

We had a very positive experience.

AccorHotels certified review
Sean Business - 16/06/2018

Great hotel, friendly staff. Had dinner in the gold level reception which took quite a while to arrive. But the food was great and the staff were apologetic. Overall a great stay.

AccorHotels certified review
Brenda T. Couples - 16/06/2018
« Beautiful Hotel! »

I thought that a great idea would be to have ice water with lemon in the lobby. When I have been in Hawaii the hotels there have it in the lobby. I was very thirsty one day while I was there and could not find anywhere to grab a drink - I wandered all over. I just needed a quick drink while waiting for a tour bus. And fresh flowers in the lobby would be nice - there were plastic flowers! That is not up to the standards of your beautiful hotel!

AccorHotels certified review
Patricia W. Solo - 16/06/2018
« Marvelous »

Evreything was wonderful. Love it

AccorHotels certified review
Karla Couples - 16/06/2018
« A fabulous stay all around. »

The entire stay was wonderful. From the check in, our room, drinks in the lounge, a swim in the pool, dinner at Q, and seamless checkout. Attentive, fantastic.

AccorHotels certified review
Nancy F. Families - 15/06/2018
« Very nice. »

My stay at the Empress Hotel was wonderful, everyone very friendly and acccommodating.

AccorHotels certified review
Steve Couples - 15/06/2018
« Quiet room - decorated with style »

Staff is great. Luxury atmosphere

AccorHotels certified review
Anonymous Families - 15/06/2018
« Extremely satisfied »

Very accommodating; might I suggest having someone to guide guests as to where to go to their different rooms? Elevator is confusing, floor levels.

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