Hotel - Fairmont Empress
Fairmont Hotel Fairmont Hotel

Fairmont Empress

4.5/5 6,193 reviews
See on a map
  • The hotel has wifi WIFI/Internet Access
  • The hotel serves breakfast Breakfast
  • The hotel has a bar Bar
  • The hotel has a parking Parking
  • The hotel has a restaurant Restaurant
  • The hotel has air conditioning in rooms Air Conditioning
See rates
From
From 299.00 CAD Non member rate
From 284.05 CAD Member's rate Members’ Rate, join while you book
5.00P
Up to {{amount}}% extra off
Members’ Rate, join while you book
See rates

Services in the hotel and nearby

Check-in from 16h00
Check out up to 11h00

Services and practical information

Paying
  • WIFI/Internet Access
    • WIFI at the hotel (Paying)
    • WIFI in your room (Paying)
  • Parking
    • Private indoor parking (Paying)
    • Private outdoor parking (Paying)
    • Valet parking (Paying)
    • Well-lit parking
  • Accessibility for people with reduced mobility
    • Wheelchair access
    • Accessible bathroom
  • pets allowed 25  CAD
  • 100% non-smoking hotel
  • Air conditioned
    • Manual temperature control
    • Air Conditioning

Leisure and activities

  • Indoor heated pool
  • Fitness centre
  • Well-being
    • Jacuzzi
    • Massage (Paying)
    • Sauna
  • Bicycles rental  (Nearby)

Catering

  • 1 restaurant(s)
  • 3 bar(s)

Business services

  • 14 meeting room(s)
  • Conventions hotel
See all services

Hotel location

Our rooms

The Fairmont Empress in Victoria- BC features 464 luxuriously appointed guest rooms and suites, with magnificent views of the city, courtyard or spectacular Inner Harbor.With a selection of unique guest room sizes and categories to suit every taste, this landmark Fairmont property is a tribute to classic elegance in accommodation.

  • 464 rooms
  • 100% non-smoking hotel
  • Baby bed
    • 110/120 V AC
    • Data port in room
    • Emergency exit map
    • Safe deposit box in room
    • Bathroom doors 32 inches wide
    • Opening windows
    • Direct dial telephone
    • Baby bed
    • Work desk in all rooms
    • Satellite/cable colour TV
    • Manual temperature control
    • Automatic temperature control
    • WIFI in your room
    • Pay per view channel(s)
    • RJ 11 outlet
    • RJ 45 outlet
    • Hair dryer in bathroom
    • Sprinkler in room
    • Keycard-operated door locks
    • Audible smoke alarms in rooms
    • Deadbolts and/or locks in rooms
    • Security peephole
    • Emergency info in rooms
    • Voicemail
    • Alarm clock
    • Operator wake up call
    • Automatic wake up call
Our rooms fittings

Our restaurants and bars

See all our bars
See all our restaurants and bars

Your meetings and events

4.5/5 AccorHotels Rating 6,193 reviews

Our guest reviews for Fairmont Empress

100% genuine reviews from our guests

Find out more
Anonymous Business - 05/12/2018 AccorHotels certified review
« great! »

i really enjoyed the access to the gold floor lounge. It made the trip very special.

Anonymous Friends - 05/12/2018 AccorHotels certified review
« Exquisite! »

From booking our stay to being greeted upon our arrival and accompanied to our room we could not have asked for better service (only better weather). Our meals, cocktails, high tea and service from your frontline staff made our short stay a truly memorable one. Thank you...we look forward to returning in 2019

Cheri &. J. E. Couples - 05/12/2018 AccorHotels certified review
« Celebrated U.S. Thanksgiving and Wedding Anniversary at the Empress Total Bliss! »

Incredible !! Highly recommend the Willow Stream Spa couples massage with your own private suite !! Generous benefit, the exquisite Fairmont Gold Lounge is the Best in its class. With exceptional entrees, beverages and elegantly appointed! We were disappointed in the size and furniture layout of our king harbor view suite, not allowing us to take advantage of the harbor view and the chairs were very uncomfortable for what we paid per night for 4 nights. The Empress is gorgeous and walking distance to downtown, shopping, recreation, museum and restaurants! The staff are a class act everyone goes out of their way to make your stay memorable

Shaun Couples - 04/12/2018 AccorHotels certified review
« Wonderful time »

We were at an office Christmas party and decided to spend the night. This happens every year and experience was great.

Robert W. Friends - 04/12/2018 AccorHotels certified review
« Very friendly staff. »

Had to change the room due to a strange odor, otherwise a fantastic stay. The staff was very helpful about places to go. The food was excellent. Worth the costs.

Catheryn K. Families - 04/12/2018 AccorHotels certified review
« Great staff »

We stayed for my daughters 9th birthday as her treat. The staff treated her so nicely and made her feel special. The room was small and cold. We couldn’t figure out how to fix the temperature. A small sign in the room how to do that would be helpful. The curtain was ripped which just takes away from the class this hotel should be. The bathroom was small but well stocked. We enjoy the food and ambiance of the hotel regardless.

Joanne M. Friends - 04/12/2018 AccorHotels certified review
« Best little getaway ever! »

Perfect from the greeting to the room to the ambiance.

Ea A. Business - 03/12/2018 AccorHotels certified review
« My go-to when staying in Victoria! »

Great experience. Friendly staff and great service. Gym and pool are fantastic.

Anonymous Families - 03/12/2018 AccorHotels certified review

Experience was great.

Penny F. Couples - 03/12/2018 AccorHotels certified review
« Did not meet expectations »

As a frequent traveller at high end hotels, I was excited to stay at the Empress so that we could have a 4 star experience at home. The Empress did not meet our expectations. The room was noisier than expected for this level of property, requests for room service required a second call (and then the tea we finally got after a 2 hour wait was removed from our room by the maid service,) no dog bed or treats were provided to us, (after being told they would be coming to our room,) our "dog friendly" room seemed to mean if our dog wasn't absolutely silent, we got a phone call, and to add insult to injury, the incredibly expensive high tea we booked- the Burj Al Arab charges about the same for a rather wonderful experience- was also a sad disappointment, with very small amounts of food, only one type of tea given and a diabetic friendly scone that resembled a crumble-to-the-touch very small, grey hockey puck. (To be fair, the tea service people did send us better scones the next morning at no extra charge... but the magic of the experience was lost.) We were hoping for a romantic, relaxing kind of getaway at a hotel we would come back to again and again with our dog. We got an average experience, with service well below what was promised. We would not recommend it to anyone, nor will we return to the Empress.

James Couples - 03/12/2018 AccorHotels certified review
« Very good »

Very good stay. Minor issue getting room service ordered. Carolyn in the gold lounge does an exemplary job and should be commended.

Lady D. L. Friends - 02/12/2018 AccorHotels certified review
« Always an amazing experience thanks to the extraordinary staff you have. »

Beautiful rooms, well appointed and always that additional touch. Great selection, in the gold lounge, of breakfast choices; however it would be great to see a few more dessert choices in the evening. Everything about the stay was fantastic.

Dr. K. Couples - 30/11/2018 AccorHotels certified review
« Disappointed »

I arrived to check in at 4:40pm and was informed by the hotel staff the they didnt have our room because the other couple were still there and they had mistankenly granted them a late check out. Apparently the only option was for us to pay for an upgrade. I have never heard of having to pay when it is a hotel's clear fault especially a 5 star hotel. I found it unacceptable. We also had a dog and we were told that there would be a bed, a biscuit and bowls for her waiting, so we brought none of this. And again this never manifested. Needless to say, i am less than impressed by the lack of attention to detail and the fact that i had to pay an extra 70 for management's mistake.

Ed Couples - 30/11/2018 AccorHotels certified review
« excellent »

great hotel would stay again A+++++

Tracy S. Business - 29/11/2018 AccorHotels certified review
« Fabulous property but service wasn't usual standard »

Fabulous property but service wasn't usual standard. We (myself and some other planners) discussed how the bar service and restaurant service was quite slow. We understand that there was a large conference at the property, (which I was a part of) but this was the norm for the three times I went to the restaurant / bar.

Anonymous Business - 29/11/2018 AccorHotels certified review
« Good but could have been better »

Great housekeeping staff. The bed was very squeaky and everytime I moved or shifted at night time, it woke me up. The bed was also too soft and I woke up several times during the night with intense back pain. My colleague, who also stayed at the Fairmont expressed the same issues. There is no sound proofing for the front door, so you can hear all the noise from the hallway, and similarly, people in the hallway can hear all the noise in the rooms. The bathroom water system is very loud and you can the sound of water running through when someone (in your room or in the next room) uses the water for the tap, toilet or shower. Also, I received $100 as a member of L'AccorHotels, confirmed that I could use it at Fairmont Empress spa, called to book and the staff said it was valid. On the day of my spa, they said it wasn't valid and needed to upgrade my room rate (this information was not included anywhere on the e-mail or the discount page and I wasted 2 hours of my time when I couldn't even use the discount code).

Anonymous Business - 29/11/2018 AccorHotels certified review
« Fantastic! »

Was attending a PCMA conference the other week. Had a great stay!

Anonymous Families - 29/11/2018 AccorHotels certified review
« Satisfied »

Hotel was lovely! High tea was a treat. The hot tub was very hot, almost too hot to enjoy. Unfortunately, there was an issue with valet. They did not give me keys when we left the hotel and when I stopped at a store I was unable to turn my car back on. I called the hotel and it took almost 15 minutes for them to find my keys. However, they did bring them to me within 10 minutes and no harm was caused.

Kathryn M. Business - 29/11/2018 AccorHotels certified review
« luxurious feel, incredible service »

Conference stay, front door staff, front desk & concierge calls all great experiences

Barbara O. Business - 29/11/2018 AccorHotels certified review
« Excellent »

The hotel is beautiful and the rooms are beautifully appointed. The staff are extremely friendly and very attentive to detail.

Our most recent 20 reviews
See more reviews

Web-users rating

Other web-users rate our hotel

Book this hotel
From
From 299.00 CAD Non member rate
From 284.05 CAD Member's rate Members’ Rate, join while you book
5.00P
Up to {{amount}}% extra off
Members’ Rate, join while you book
Not participating hotel As a {{fidelityCard}} member Free: become a member Le Club AccorHotels

When making a booking at this hotel:

  • I earn Status & Rewards points
  • I do not earn points
  • I can easily convert my HuaZhu Rewards points into Le Club AccorHotels points (and vice versa)
  • I can use my Rewards points
  • I cannot use my points
  • I benefit from {{fidelityCard}} advantages
  • I benefit from advantages
  • I do not benefit from advantages
  • I can take advantage of the Members' rate
  • I cannot take advantage of the Members' rate
See rates