Hotel - Fairmont Empress
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Fairmont Hotel

Fairmont Empress

721 Government Street 
V8W 1W5  VICTORIA
CANADA

Based on 2,228 reviews
AccorHotels Rating Based on 2,228 reviews
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Check-in from 11h00
Check out up to 16h00
Paying

Services in the hotel and nearby

  • WIFI/Internet Access
    • WIFI at the hotel (Paying)
    • WIFI in your room (Paying)
  • Parking
    • Private indoor parking (Paying)
    • Private outdoor parking (Paying)
    • Valet parking (Paying)
    • Well-lit parking
  • Accessibility for people with reduced mobility
    • Wheelchair access
    • Accessible bathroom
  • Pet allowed 25  CAD
  • Indoor heated pool
  • Fitness centre

Services and practical information

  • WIFI/Internet Access
    • WIFI at the hotel (Paying)
    • WIFI in your room (Paying)
  • Parking
    • Private indoor parking (Paying)
    • Private outdoor parking (Paying)
    • Valet parking (Paying)
    • Well-lit parking
  • Accessibility for people with reduced mobility
    • Wheelchair access
    • Accessible bathroom
  • Pet allowed 25  CAD
  • 100% non-smoking hotel
  • Air Conditioning

Leisure and activities

  • Indoor heated pool
  • Fitness centre
  • Well-being
    • Jacuzzi
    • Massage (Paying)
  • Bicycle hire facilities  (Nearby)

Catering

  • 1 restaurant(s)
  • 3 bar(s)

Business services

  • 14 meeting room(s)
See all services

Hotel location

Our rooms

The Fairmont Empress in Victoria- BC features 464 luxuriously appointed guest rooms and suites, with magnificent views of the city, courtyard or spectacular Inner Harbor.With a selection of unique guest room sizes and categories to suit every taste, this landmark Fairmont property is a tribute to classic elegance in accommodation.

  • 464 rooms
  • 100% non-smoking hotel
  • Crib on request
    • 110/120 V AC
    • Data port in room
    • Emergency exit map
    • Safe deposit box in room
    • Bathroom doors 32 inches wide
    • Crib on request
    • Opening windows
    • Direct dial telephone
    • Work desk in all rooms
    • Satellite/cable colour TV
    • Manual temperature control
    • Automatic temperature control
    • WIFI in your room
    • Pay per view channel(s)
    • RJ 11 outlet
    • RJ 45 outlet
    • Hair dryer in bathroom
    • Sprinkler in room
    • Keycard-operated door locks
    • Audible smoke alarms in rooms
    • Deadbolts and/or locks in rooms
    • Security peephole
    • Emergency info in rooms
    • Voicemail
    • Alarm clock
    • Operator wake up call
    • Automatic wake up call
Our rooms fittings

Our restaurants and bars

See all our bars
See all our restaurants and bars

Your meetings and events

4.4/5 AccorHotels Rating Based on 2,228 reviews

Our guest reviews for Fairmont Empress

100% genuine reviews from our guests

Find out more
AccorHotels certified review
Heather G. Couples - 19/09/2017
« Our high expectations were more than met »

From the informative doorman to our exceptional housekeeper we loved every minute. The hotel is perfectly positioned to explore Victoria and very beautiful. We loved our room and the bed was very comfortable

AccorHotels certified review
Anonymous Families - 19/09/2017
« very nice »

We were only in town for 1 night to help our daughter start at University of Victoria.

AccorHotels certified review
Private Business - 18/09/2017
« Beautiful hotel, recently refurbished. Given the quality of the hotel. we experienced some deficiencies. We are returning guests. »

General experience good including experience at check-in, check-out. Maid service personal and very nice. Gold service staff accommodating and experienced. Hotel room did not live up to my expectation.

AccorHotels certified review
Anudari E. Business - 18/09/2017
« I was expecting a world class experience for the title of the hotel but it was a mediocre hotel. »

I was there for a business trip and was given outdated hotel room even though I asked for the best room they can give within my reservation but I was told that it wasn't possible. However, my colleagues had a better room than me eventhough we all were under the same reservation. My card was also charged for one day of internet despite me signing up for your president's club membership and told by the receptionist that there was no charge when I checked out. Every time when I inquired about renting a bike or some simple questions, all were answered with pessimistic approach or attitude. The gentleman who worked at the concierge desk named John or Jose? from Mexico was always kind and nice though.

AccorHotels certified review
Anonymous Families - 18/09/2017

At $400 plus for a room per night, we expected a nice cosy room with free wifi in the room. What we got was a room with bare walls (no pictures) and an otherwise standard Holiday Inn type room. We were then told that wifi was $14 extra per day in the room unless you were in the lobby or became a member of the Presidents Club which we did not want due to privacy concerns. The Empress Hotel tea that we had cost $75, a very high price to pay for tea and sandwiches. When we got there we were told that the $75 only included 3 types of tea and the 'premium' teas were extra. It seemed everything extra immediately cost extra. We will not return to this type of hotel...ir is trying to be luxury but just not measuring up.

AccorHotels certified review
Hugh Couples - 18/09/2017
« Great place for an anniversary. »

We were only at the Empress a short time, but the facility was impressive.

AccorHotels certified review
Christine Couples - 18/09/2017
« Amazing from the minute you step foot in the door to the second you leave! »

Everyone made us feel like royalty. Honestly it was such an extraordinary experience. It was such a long trip to get there and we felt the love and kindness the minute we walked through the doors. The people were all exceptional! Room was gorgeous and the food delicious! Thank you for such a once in a lifetime experience!

AccorHotels certified review
Michael U. Solo - 17/09/2017
« Excellent experience! »

Incredible update of a classic hotel! From the check in experience with Hannah at the front desk, Yuki E for room service, and every other interaction with your staff it was an amazing experience. Every staff member was welcoming and personal and polite with a smile and direct look in the eye. I had seen the Empress before the recent renovation and I was astonished at the change. The renovated facilities are truly amazing. The new technology including the many outlets, chargers, bed reading lights, new climate control and air conditioning were unexpected in a hotel of this vintage. The bathroom, shower, bed, window fixtures were all incredible. The public areas, Q restaurant, workout room and facilities were equally impressive as well!

AccorHotels certified review
Keren G. Families - 17/09/2017
« Enjoyable »

We enjoy staying here every time, thank you for everything

AccorHotels certified review
Anonymous Business - 17/09/2017
« I love staying at the Fairmont Empress »

I like that the staff recognize me and often know my name. The renovations are great. It is very nice to have air conditioning in the summer.

AccorHotels certified review
Veronica Families - 16/09/2017
« Just Wonderful! »

I live in Seattle and work for a major cruise line. My mom came to visit me in Seattle so I took her to Victoria overnight just to get away to do something different. She was just in awe of how beautiful the property is as well, how beautiful Victoria is. She really felt special and told all of her friends how wonderful her overnight stay was at the Fairmont. We both love history, so we just loved exploring the property and thoroughly enjoyed our stay!

AccorHotels certified review
Maeghan D. Business - 15/09/2017
« Not what I'm used to. »

Didn't end up with my normal Fairmont experience. A cover on my ceiling bathroom fell on me when I was using the sink. It didn't land my head, just my shoulder but got a bunch of gross stuff in my hair and on my suit. It was cleaned up well after I let the front desk know, but not really much in terms of follow up otherwise. Also, didn't get the normal presidents club treatment I normally receive.

AccorHotels certified review
Thomas W. M. Couples - 15/09/2017
« Breathtaking experience, wonderful new family. »

Everyday was a new experience and they only got better.

AccorHotels certified review
Anonymous Families - 15/09/2017
« Considering the price I paid not satisfied. »

Hotel room condition was not good enough but the location was excellent that was only good factor.

AccorHotels certified review
David Couples - 15/09/2017
« I enjoyed our stay at the Fairmont Empress. »

Great weather was a bonus to enjoying the hotel experience.

AccorHotels certified review
Hong S. Families - 15/09/2017
« I really like the hotel. »

Enjoyed

AccorHotels certified review
Ram K. Couples - 15/09/2017
« Big rooms great location »

Clean and good service

AccorHotels certified review
Jim Couples - 15/09/2017
« Upper scale hotel, convenient to downtown and port and restaurants »

Upper scale hotel, convenient to downtown and port and restaurants

AccorHotels certified review
Benson T. Couples - 15/09/2017
« Amazing »

Staff were all very nice and helpful.

AccorHotels certified review
Rebecca Couples - 15/09/2017
« Lovely staff excellent customer service... »

The hotel and staff lovely . However several obvious insufficiencies for a hotel billing as a five star competitor. No robes in hotel rooms?? That is basic. And your room service for the Gold Floor? A coffee arrives in a cup? Why not send up a small pot ? More elegant and keeps coffee hot . Very disappointed in room wake up coffee . Tacky presentation. Bathroom door opening backwards leaving no room at sink. Also when reserved room was told had a "garden view" we paid 500+ dollars and had no view of anything but roof top. We were mislead .. very disappointed.

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