Hotel - Fairmont Empress
Fairmont Hotel Fairmont Hotel

Fairmont Empress

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4.5/5 3,685 reviews
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  • The hotel has wifi WIFI/Internet Access
  • The hotel serves breakfast Breakfast
  • The hotel has a bar Bar
  • The hotel has a parking Parking
  • The hotel has a restaurant Restaurant
  • The hotel has air conditioning in rooms Air Conditioning
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From 313.00 CAD Non member rate
From 313.00 CAD Member's rate Members’ Rate, join while you book
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Services in the hotel and nearby

Check-in from 16h00
Check out up to 11h00

Services and practical information

  • WIFI/Internet Access
    • WiFi at the hotel (Paying)
    • WiFi in your room (Paying)
  • Parking
    • Private indoor parking (Paying)
    • Private outdoor parking (Paying)
    • Valet parking (Paying)
    • Well-lit parking
  • Accessibility for people with reduced mobility
    • Wheelchair access
    • Accessible bathroom
  • Pet allowed 25  CAD
  • 100% non-smoking hotel
  • Air conditioned
    • Manual temperature control
    • Air Conditioning

Leisure and activities

  • Indoor heated pool
  • Fitness centre
  • Well-being
    • Jacuzzi
    • Massage (Paying)
  • Bicycle hire facilities  (Nearby)


  • 1 restaurant(s)
  • 3 bar(s)

Business services

  • 14 meeting room(s)
  • Conventions hotel
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Hotel location

Our rooms

The Fairmont Empress in Victoria- BC features 464 luxuriously appointed guest rooms and suites, with magnificent views of the city, courtyard or spectacular Inner Harbor.With a selection of unique guest room sizes and categories to suit every taste, this landmark Fairmont property is a tribute to classic elegance in accommodation.

  • 464 rooms
  • 100% non-smoking hotel
  • Crib on request
    • 110/120 V AC
    • Data port in room
    • Emergency exit map
    • Safe deposit box in room
    • Bathroom doors 32 inches wide
    • Crib on request
    • Opening windows
    • Direct dial telephone
    • Work desk in all rooms
    • Satellite/cable colour TV
    • Manual temperature control
    • Automatic temperature control
    • WiFi in your room
    • Pay per view channel(s)
    • RJ 11 outlet
    • RJ 45 outlet
    • Hair dryer in bathroom
    • Sprinkler in room
    • Keycard-operated door locks
    • Audible smoke alarms in rooms
    • Deadbolts and/or locks in rooms
    • Security peephole
    • Emergency info in rooms
    • Voicemail
    • Alarm clock
    • Operator wake up call
    • Automatic wake up call
Our rooms fittings

Our restaurants and bars

See all our bars
See all our restaurants and bars

Your meetings and events

4.5/5 AccorHotels Rating Based on 3,685 reviews

Our guest reviews for Fairmont Empress

100% genuine reviews from our guests

Find out more
AccorHotels certified review
Anonymous Business - 12/03/2018
« Lovely accommodations, great service and a beautiful view! »

I arrived at the same time as a group of men. I got into the line up at the front desk while they spoke with a gentleman at the front door. That same gentleman then came up to me in the line up and checked to see if I was a Fairmont Prestige member. He took my name and very quickly came back with my room key and info. I was able to skirt the line up and go directly to my room. When I checked out, I was offered a ride to my meeting location a short distance from the hotel for free. I truly appreciated the service provided to me by everyone at the hotel, including the delivery of my in room meals. It is a beautiful hotel that has been well maintained. The view from my room of the harbour was wonderful. All in all a very good experience.

AccorHotels certified review
Linda M. Couples - 11/03/2018
« Absolute lovely! »

Our stay exceeding our expectations. From the moment we arrived, Matthew greeted us warmly with our hotel keys to an upgraded room for my husband’s 70th birthday celebration. All staff were courteous and lovely to deal with during our stay.

AccorHotels certified review
Anonymous Business - 11/03/2018
« After a room change, much better... »

I like the upgrades and renovations. Unfortunately I was placed in a very noisy room the first night of a 3 day stay. The staff was great at finding an alternative room for me that worked. If that had not happened my rating of overall experience would be closer to 2.

AccorHotels certified review
Frank R. Business - 11/03/2018
« Great except for the two fire alarms. »

Great except for the two fire alarms. That flashing light and siren were not welcome at 5:00 am.

AccorHotels certified review
John V. Solo - 10/03/2018
« Mr. »

Brought back memories.

AccorHotels certified review
Rebecca Business - 10/03/2018

It was great stay. Except for when the fire alarm went off. Also the renovations on the back part of the hotel were a bit bothersome. Great location, just wish my conference could have been in the summer.

AccorHotels certified review
Anonymous Families - 10/03/2018
« We enjoyed the benefits of Fairmont Gold, and the staff was extremely professional, pleasant and welcoming »

We were there for my son's wedding....outstanding

AccorHotels certified review
Brad Business - 10/03/2018
« Everything I expected, perhaps more in terms of quality of the Gold lounge, the refurbished rooms, and the restaurant/bar areas. »

Brief stay of only 2 nights, but highly enjoyable. I met clients and friends on the property and thoroughly enjoyed the room comfort, convenience, and decor. Nicely refurbished. Will definitely look to stay at this property again in future trips to Victoria. Up it the top 5 of the nicest Fairmont's I've visited.

AccorHotels certified review
Leeker Families - 10/03/2018

We were treated so well during our trip! Staff was so wonderful!

AccorHotels certified review
Anonymous Couples - 10/03/2018
« A Wonderful Experience »

All staff went out of their way to be helpful. The room was comfortable and the food outstanding.

AccorHotels certified review
Kirsten A. Couples - 09/03/2018
« Perplexing »

While the hotel is beautiful and service was good the room choice was perplexing. The hotel wasn’t full at all. I had my reservation for several months. The ‘renovated room’ room you chose to put me in looked over the delivery dock - clanging noises of trucks starting from early hours -7am.

AccorHotels certified review
Chao Z. Couples - 09/03/2018
« Not a good experience as extra charged with late checkout »

Even though we already called the front desk that we have to checkout a bit late around 2 p.m, we still got extra 50$ charge. This doesn't make sense. We also checked out lately before in other hotels, but never got extra charge. I think I won't choose Fairmont again.

AccorHotels certified review
Robert P. Business - 09/03/2018
« Board Chair, ACAW Trust Funds »

Service was excellant. I could not be happier with the staff.

AccorHotels certified review
Anonymous Business - 09/03/2018

We were absolutely thrilled. The staff on the phone and in the hotel were exceptional.

AccorHotels certified review
Anonymous Business - 09/03/2018
« One of the most beautiful hotels I have ever stayed in »

I was very impressed with the whole hotel experience. Excellent in every respect.

AccorHotels certified review
Anonymous Business - 09/03/2018

First room was unsatisfactory after a long and noisy night we requested a change of rooms and was much better

AccorHotels certified review
Ray Business - 09/03/2018
« An excellent stay »

I had an excellent stay. The room was clean and comfortable and had an excellent view of the parliament building. The Empress staff are very professional and take their jobs very seriously.

AccorHotels certified review
Anonymous Business - 09/03/2018
« Our stay was magic! »

Arrived and checked in... Toured the hotel lobby, restaurant and lounge... Next day enjoyed shopping and the local sights... Walking anywhere was with ease as hotel was close to everything Well done Fairmont Empress! You are off my bucket list.... Next time will try your Fairmont Gold Services...

AccorHotels certified review
Hermon Couples - 09/03/2018
« Almost reached my expectations, but my partner absolutely loved it. »

The staff all seemed dedicated to delivering great service, the amenities looked clean and well taken care of, the room was amazing.

AccorHotels certified review
Anonymous Families - 09/03/2018
« Great »

It was great! Provided a crib and baby robe. Room was clean and perfec

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