Fairmont Empress 4 stars

Customer review rating 4.5/5 8,718 reviews
Fairmont Empress
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+ 15 Services
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Room 1

Number of guests
Children's age

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Hotel extras

A sophisticated Lobby Lounge featuring the famous Tea at The Empress experience, a full service spa experience at Willow Stream Spa and Q at The Empress- a bold new restaurant and bar with views of the harbor.

Services in the hotel and nearby

Check-in from 16h00

Check out up to 11h00

Paying

Services and practical information
  • WIFI/Internet AccessPaying
  • Parking
  • Accessibility for people with reduced mobility
  • Pets allowedPaying
  • 100% non-smoking hotel
  • Air conditioned
Leisure and activities
  • Indoor heated pool
  • Fitness centre
  • Well-being
  • Bicycles rental (Nearby)
Catering
  • 1 restaurant(s)
  • 3 bar(s)
Business services
  • 14 meeting room(s)
  • Conventions hotel

Hotel location

Fairmont Empress

721 Government Street
V8W 1W5
victoria
canada

Tel: +1250 384 8111

Fax: (+1)250 381 4334

Contact email

Check-in from 16h00

Check out up to 11h00

  • By plane

    VANCOUVER INTERNATIONAL AIRPORT At 99km / 61.52 miles

  • By plane

    VICTORIA INTERNATIONAL AIRPORT  At 27km / 16.78 miles

GPS :48.421596, -123.367422

Our accommodations

The Fairmont Empress in Victoria- BC features 464 luxuriously appointed guest rooms and suites, with magnificent views of the city, courtyard or spectacular Inner Harbor. With a selection of unique guest room sizes and categories to suit every taste, this landmark Fairmont property is a tribute to classic elegance in accommodation.

Fairmont 1 King

  • Max. number of persons: 2
  • Area: From 23

Deluxe 2 Queen

  • Max. number of persons: 4
  • Area: From 31

Fairmont Harbor View 1 Queen

  • Max. number of persons: 2
  • Area: From 23

Deluxe Harbor View 1 King

  • Max. number of persons: 3
  • Area: From 31

Fairmont Gold King

  • Max. number of persons: 2
  • Area: From 25

Fairmont Gold Spacious King

  • Max. number of persons: 2
  • Area: From 31

Fairmont Gold Harbor View King

  • Max. number of persons: 2
  • Area: From 26

Fairmont Gold Spacious Harbor KG

  • Max. number of persons: 3
  • Area: From 35

Moderate Queen

  • Max. number of persons: 2
  • Area: From 18

Fairmont 1 Queen

  • Max. number of persons: 2
  • Area: From 22

Fairmont 2 Double

  • Max. number of persons: 3
  • Area: From 24

Deluxe 1 King

  • Max. number of persons: 3
  • Area: From 31

Deluxe 1 Queen

  • Max. number of persons: 3
  • Area: From 31

Fairmont Harbor View 1 King

  • Max. number of persons: 2
  • Area: From 24

Fairmont Harbor View 2 Double

  • Max. number of persons: 3
  • Area: From 25

Deluxe Harbor View 1 Queen

  • Max. number of persons: 3
  • Area: From 32

Deluxe Harbor View 2 Queen

  • Max. number of persons: 4
  • Area: From 35

Signature King

  • Max. number of persons: 3
  • Area: From 30

Signature Harbor View King

  • Max. number of persons: 2
  • Area: From 32

Fairmont Gold Spacious 2 Queen

  • Max. number of persons: 4
  • Area: From 36

Junior Suite King

  • Max. number of persons: 3
  • Area: From 38

1 Bedroom Suite King

  • Max. number of persons: 4
  • Area: From 47

Junior Harbor View Suite

  • Max. number of persons: 3
  • Area: From 42

Executive King Suite

  • Max. number of persons: 4
  • Area: From 38

Executive Suite 2 Queen

  • Max. number of persons: 5
  • Area: From 54

1 Bedroom Harbor View Suite King

  • Max. number of persons: 4
  • Area: From 51

Signature One Bedroom Harbor View Suite

  • Max. number of persons: 4
  • Area: From 79

Fairmont Gold One Bedroom Suite

  • Max. number of persons: 3
  • Area: From 39

Fairmont Gold 1 Bedroom Suite Harbor King

  • Max. number of persons: 4
  • Area: From 64

Fairmont Gold 1 Bedroom Suite Harbor Queen

  • Max. number of persons: 4
  • Area: From 45

Fairmont Gold 2 Bedroom Harbor View Suite

  • Max. number of persons: 5
  • Area: From 70

Governor General Suite

  • Max. number of persons: 4
  • Area: From 135

Royal Suite

  • Max. number of persons: 4
  • Area: From 149

Our restaurants and bars

Q AT THE FAIRMONT EMPRESS

Type of cuisine: Thematic cuisine

Q at the Empress, located in the most storied room in Victoria, is a must-visit culinary experience. The cuisine is based on regional ingredients, partnerships with local farmers and artisans, and utilizes our own chef's herb and vegetable garden.

Lunch

11:30 - 14:30

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Dinner

17:30 - 22:30

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

LOBBY LOUNGE

Photo non contractuelle / Strictly non binding

The Lobby Lounge is the toast of Victoria. Elegant, in every sense of the word, this timeless lounge is home to the world-renowned tradition of Tea at the Empress and sophisticated evening cocktail service.

Q BAR

Photo non contractuelle / Strictly non binding

Q Bar is an evocative, reinvented social hub in very good taste, but more than a little mischievous, featuring a vibrant selection of signature cocktails, extensive wine list and enticing local craft beers on tap.

TEA AT THE EMPRESS

Photo non contractuelle / Strictly non binding

Reinvigorated in our timeless, sophisticated Lobby Lounge, Tea at the Empress will continue this quintessentially Victoria experience. Tea at the Empress is an absolute must-do event in Victoria. Served 11:00-18:00 in summer & 11:00-15:30 in winter.

Your meetings and events

Our meeting rooms

  • Number of meeting rooms: 14

  • Maximum size: 423

  • Maximum capacity: 450 people

  • Maximum banquet capacity: 320 people

Find out more

Our guest reviews for
Fairmont Empress

100% genuine reviews from our guests

Find out more

AccorHotels Rating 4.5/5

8,718 reviews

Dr

Customer review rating 4.5/5

Rekha L. A. Couples - 12/10/2019 AccorHotels review

Stayed at the Gold level- service , ambiance & food par excellence. Room was beautiful, the view was not, but thoroughly enjoyed the lounge & the balcony!

excellent

Customer review rating 4.5/5

Anonymous Business - 12/10/2019 AccorHotels review

The service was excellent from every member of the staff.

Outstanding stay at the Empress!

Customer review rating 4.5/5

Pat Couples - 12/10/2019 AccorHotels review

We had an outstanding stay at the Empress Hotel in Victoria. The staff went out of their way to help us and make our stay one to remember.

Customer review rating 4.5/5

Anonymous Couples - 12/10/2019 AccorHotels review

Superb experience in every measure.

Great Visit - but FIX THE SMOKE DETECTOR

Customer review rating 4.5/5

Anonymous Families - 11/10/2019 AccorHotels review

We really enjoyed our stay at your hotel. Unfortunately the smoke detector went off (several times) for no apparent reason at 12:20 Monday morning. The hotel operator did not answer so I had to go to the lobby for assistance.

Comfortable Luxury

Customer review rating 4.5/5

Vinnocki F. Friends - 10/10/2019 AccorHotels review

We loved our stay, from the reception to the room and the Q lounge. It was all superb.

Empress did not disappoint!

Customer review rating 4.5/5

Rebecca T. Friends - 10/10/2019 AccorHotels review

We enjoyed our stay from beginning to end. Beautiful surroundings. Beautiful view. Excellent friendly staff. Excellent food. The gold level was spot on with everything. My only complaint is that I was told the points I had collected from previous stays at the Queen Elizabeth and the Frontenac had expired under the new plan...I knew they weren’t sufficient for a stay, but i booked at the Empress thinking I might be entitled to at least some small perk during my stay. Fortunately, the size suite I needed was on the gold level which had great staff and amenities. You should review this policy, as I don’t think it is really fair to the people who have shown loyalty to your brand but don’t take multiple and frequent trips.

Exceptional

Customer review rating 4.5/5

Anonymous Friends - 10/10/2019 AccorHotels review

The Empress is a graceful, recently renovated gem. Aside from its beauty and comfort, it has an exceptional staff who made our stay one to remember.

Top notch hotel creates a top notch experience

Customer review rating 4.5/5

Peter B. Couples - 10/10/2019 AccorHotels review

One of the biggest reasons we come to the Fairmont Empress is the people! Yes we have a Fairmont Gold harbor view room and are able to use the wonderful lounge, but it truly the staff that makes it even more memorable. Duane Lachance has hired an exceptional staff for the operating of the "hotel within the hotel". We so appreciated seeing Lesley, Salam, Alana, Emily, and Laura. We know there are others, but did not really connect with them. We appreciate the respect given and the attention to detail. Mentioning names, remembering preferences, with correct last name pronunciation even are all appreciated. Attention to detail! We also genuinely enjoyed the variety of breakfast items, especially the warm items. We did miss the chocolate covered strawberries though!

Event stay

Customer review rating 4.5/5

Jessa D. Couples - 10/10/2019 AccorHotels review

Friendly staff, beautiful clean rooms, great bar and dining. We enjoyed our visit very much.

Always lovely!

Customer review rating 4.5/5

Anonymous Families - 10/10/2019 AccorHotels review

Our room was fine, the check-in and out was fine, the martinis and popcorn and service in the bar were great.

Perfect stay!!

Customer review rating 4.5/5

Tom P. Couples - 09/10/2019 AccorHotels review

Room was so comfortable, bed was just right, all so clean! We liked the gold room and it being so well provided with the welcoming people, the food was delicious and appreciate the help and cheeriness of everyone there!

We Felt like we were treated like royalty!

Customer review rating 4.5/5

Teresa K. Couples - 09/10/2019 AccorHotels review

The Gold upgrade is definitely worth it! It was our anniversary and we were upgraded to a one room suite- which was extra special! We did not hear any noise from the hall, slept very well. The gold breakfast, happy hour, sweet treats- EXCEPTIONAL!

Elegant hotel, room was not as advertised

Customer review rating 4.5/5

Marie G. Couples - 09/10/2019 AccorHotels review

The hotel itself was beautiful. Our room was advertised as having sweeping views of the harbor and when we checked in there was a small window which looked across the roof of the reception area and had a kitty corner view of the harbor. The room itself was nice, however which is really not a direct fault of the hotel. Both nights there were guests that came in late at night, talking loud and probably drunk which woke us up several times because you can hear everything in the hallway.

Our Downton Abbey night.

Customer review rating 4.5/5

Anonymous Business - 09/10/2019 AccorHotels review

It was a very nice stay. We were however a little disappointed with paying the upgrade and having a room with a small window and no view of parliament (the building lit up at night). The staff were all very friendly and helpful and the elegance of the old building was felt and enjoyed. Thank you.

Fabulous Birthday stay

Customer review rating 4.5/5

Shaunna Couples - 08/10/2019 AccorHotels review

The staff was extremely helpful and attentive. The hotel was beautifully renovated. You can’t beat the location! I would highly recommend this hotel to anyone going to Victoria!

Beautiful hotel and fantastic tea service

Customer review rating 4.5/5

Alicia S. Friends - 08/10/2019 AccorHotels review

Really nice stay. Tea was absolutely wonderful. The room was really pretty but small.

Lovely setting and impeccable service.

Customer review rating 4.5/5

Carroll Couples - 08/10/2019 AccorHotels review

The Empress is a historical must see. However, staying at the hotel leaves something to be desired. The bathroom in the room is so tiny, it is impossible to move around or find a place for toiletries. Also, it was extremely noisy at night. It was also a surprise that there was no restroom facility in the lobby area which required inconveniently returning to one's room. The cuisine and hotel service was excellent.

Over priced for what we got.

Customer review rating 4.5/5

Lis W. Families - 08/10/2019 AccorHotels review

For the price of the room it was small, no fan in the bathroom, tv did not work, called to get it fixed, no one showed up till the next day. Room service food was uninspired and warmish, our cart of used plates was still outside our door at 8:30 the next morning. Gold experience charges WAY TOO MUCH for alcohol, canapé were meh, the staff there seem preoccupied with certain guests and not with others at all. Dinner at Q was ok but service was slow and forgetful. IMO the menu could use some inspiration. Charges were inaccurate at the end and required me to call and have them adjusted. I’d say overall, the hotel itself is quite beautiful but the staff seem mostly indifferent. What’s with the busses idling outside till 11 at night?

A special place to celebrate a speical wedding anniversary

Customer review rating 4.5/5

Bob Couples - 08/10/2019 AccorHotels review

The staff was superb. Special kudos to Flordeliza Miradora from the Concierge desk for arranging dinners and making our stay extra special! Everyone with whom we interacted was friendly, helpful, and gracious. Also, the Royal Suite was unforgettable. A perfect stay!!

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