Hotel - Fairmont Hotel Vancouver
Fairmont Hotel Fairmont Hotel

Fairmont Hotel Vancouver

4.5/5 3,829 reviews
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  • The hotel has wifi WIFI/Internet Access
  • The hotel serves breakfast Breakfast
  • The hotel has a bar Bar
  • The hotel has a parking Parking
  • The hotel has a restaurant Restaurant
  • The hotel has air conditioning in rooms Air Conditioning
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From 359.00 CAD Non member rate
From 341.05 CAD Member's rate Members’ Rate, join while you book
5.00P
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Services in the hotel and nearby

Check-in from 15h00
Check out up to 12h00

Services and practical information

Paying
  • WIFI/Internet Access
    • WIFI at the hotel (Paying)
    • High-speed Internet (Paying)
    • WIFI in your room (Paying)
    • WIFI access (Paying)
  • Parking
    • Private indoor parking (Paying)
    • Public outdoor parking (Paying)
    • Valet parking (Paying)
    • Well-lit parking (Paying)
  • Accessibility for people with reduced mobility
    • Wheelchair access
    • Accessible bathroom
  • Pets allowed 25  CAD
  • Outdoor playground for children  (Nearby)
  • 100% non-smoking hotel
  • Air conditioned
    • Air conditioning
    • Automatic air control
    • Manual temperature control
    • Air Conditioning
  • Laundry
    • Dry cleaning / Ironing (Paying)
    • Overnight shoe shine (Paying)
  • Cash machine
  • Concierge

Leisure and activities

  • Indoor heated pool
  • Fitness centre
  • Well-being
    • Massage (Paying)
    • Sauna
  • Outdoor playground for children  (Nearby)
  • Golf  (Nearby)
  • Tennis  (Nearby)
  • Kayaking  (Nearby)
  • Squash court  (Nearby)
  • Snow Skiing  (Nearby)

Catering

  • 2 restaurant(s)
  • 1 bar(s)

Business services

  • 18 meeting room(s)
  • Conventions hotel
See all services

Fairmont Hotel Vancouver will continue its guest room renovation project with the addition of 8,000 sq ft of new meeting and function space. Renovation floors will be closed, construction is limited to 09:30am - 5:30pm, minimizing any impact to guests.

Hotel location

Our rooms

557 luxuriously decorated guestrooms that capture a stunning residential feel. All of the modern conveniences are housed in the guestrooms of this Castle in the City. High Speed Internet Service, among many other features, is available in guestrooms.

  • 557 rooms
  • 100% non-smoking hotel
  • Baby bed
    • 110/120 V AC
    • Air conditioning
    • Data port in room
    • Emergency exit map
    • Automatic air control
    • Safe deposit box in room
    • Bathroom doors 32 inches wide
    • Radio in room
    • Opening windows
    • Direct dial telephone
    • Baby bed
    • Work desk in all rooms
    • Satellite/cable colour TV
    • Manual temperature control
    • Automatic temperature control
    • WIFI in your room
    • Pay per view channel(s)
    • Minibar
    • RJ 11 outlet
    • RJ 45 outlet
    • Coffee/tea making facilities
    • Hair dryer in bathroom
    • Sprinkler in room
    • Keycard-operated door locks
    • Audible smoke alarms in rooms
    • Deadbolts and/or locks in rooms
    • Security peephole
    • Emergency info in rooms
    • Voicemail
    • Alarm clock
    • Operator wake up call
    • Automatic wake up call
Our rooms fittings

Our restaurants and bars

See all our restaurants
See all our restaurants and bars

Your meetings and events

4.5/5 AccorHotels Rating 7,135 reviews

Our guest reviews for Fairmont Hotel Vancouver

100% genuine reviews from our guests

Find out more
tripadvisor tripadvisor
4.5/5 TripAdvisor Rating 3,829 reviews
TripAdvisor Certificate of Excellence Certificate of excellence 2018
Name W. Families - 10/01/2019 AccorHotels certified review
« fine »

nice stay. However the parking experience was the worse part of the stay and your hotel and staff need to be more communicative regarding the the parking and its limitations

Anonymous Couples - 10/01/2019 AccorHotels certified review

Booked early and the price went down significantly which required me to call again, to get lower rate. It almost feels like you get penalized for booking early! Miss having a more casual breakfast available. The big dining room is noisy and not comfortable for older customers. The pool area was cold and not enticing to swim. Also the rewards program is really out of reach for leisure travelers. We go to Fairmont 2-3 times a year but have not gotten any rewards as we just miss the threshold. Will make us reevaluate where we stay.

Kathy M. Couples - 10/01/2019 AccorHotels certified review
« 2 nights at the Fairmont »

Huge hotel. Very pleasant check in. Staff efficiently changed the name of our booking (husbands) into mine, so we could use my membership with Accor and have free wi fi. (Something the staff at Fairmont airport Vancouver were unwilling to do). Room was very adequate and served our needs well,

Anita R. M. A. P. M. Couples - 10/01/2019 AccorHotels certified review
« Wonderful Holiday Surprise »

Absolutely delightful! We are VERY happy Accorhotels members and thrilled that our little 5 pound Maltese dog is welcomed and made exceptionally comfortable at the Fairmont properties. Also, meeting your staff dogs was a highlight for us. We imagine that they provide particular comfort to the guests who are not able to travel with their pets. The Hotel Vancouver property is beautiful and all staff we encountered were wonderful to us and our dog. The european dog bed was a big hit and much appreciated. For alll your property offers, we only wish that there was a way to dine in the lobby or perimeter of a dining area with our dog; much like the Fairmont property in Jasper or the Brown Palace Hotel and Spa in Denver. NEIL the Concierge did his best to convince us to leave our little guy with him so that we could dine out; but we just couldn’t impose. Our 2 overnights beginning 2 days after Christmas were lovely. Your front doormen and valet staff provide welcoming and efficient services. There were a couple of issues in the bathroom and DIANA in guest services was keen to ensure that matters were resolved fully and efficiently. We had decided to simply inform you so that matters could be addressed when we checked out but DIANA offered to have things put right at the earliest convenience and Justin the engineer followed suit and resolved matters very efficiently. At check in, LYNN the front desk receptionist very willingly responded to our request for a room on floor higher in lieu of what she initially proposed. CLAIRE your housekeeping manager nicely contacted us after learning that we had questions about a housekeeping process. We were in very good hands with Neil at the concierge desk and called on his expertise several times. His suggestions for places to dine were remarkable. Additionally, we felt that he is overall TOPS! Thanks to Concierge David for his cordial engagement with us and for providing status on several Concierges at various Fairmont properties as well as other hotel properties. Need to tell you that the food we received via room service was delicious but it was not hot, it was warm at best.

B S. Families - 10/01/2019 AccorHotels certified review
« Stay not up to standards. »

We have stayed at this property on several occasions, but our recent stay was not up to our expectations. The beds were uncomfortable and the staff was not friendly. To add insult to injury on check out I was not asked about my stay as apparently they do not care and already know something is off at the hotel.

Lori Couples - 10/01/2019 AccorHotels certified review
« It was very relaxing. »

This was our one night get-away in our own City. It was a chance for us to relax a bit before heading back to work. The night stay allowed us to visit the Art Gallery, so some shopping and go out for a nice dinner with drinks without having to travel back home.

I S. Couples - 10/01/2019 AccorHotels certified review

We enjoyed the renovated room - very tasteful. The bed was very comfortable.

Sunny H. Families - 10/01/2019 AccorHotels certified review
« Not impressed with this particular Fairmont »

Bathroom space was incredibly tight; everything in the room looked old and dreadful. Flooring, carpeting, furnishing in hallways seemed old and sad. Just did not impress us. Concierge was courteous but not necessarily welcoming or overly helpful. It just wasn't the Fairmont experience we hoped for.

Andrea P. Couples - 10/01/2019 AccorHotels certified review
« Frustrating »

Cold showers if rose late, hot room,

Amar G. Couples - 09/01/2019 AccorHotels certified review

Room heat was not working was sitting in cold with coat on actually even caught a cold there then had to change rooms just an inconvenience I had a suite then was put in regular room

Anonymous Families - 09/01/2019 AccorHotels certified review
« It was a great time »

I loved the extra attention to the kids with the cookies and milk and small robes in the room.

Kari K. Solo - 09/01/2019 AccorHotels certified review
« Underwhelming »

It was adequate. I expected a little more. Valet service and bell services was great. Reception was ordinary. The room was ok. Window was hard to open. Room could have been a little cleaner and bed made better. Loose sheets. Also inconsistency in information. I was told via email that I could add a gift card to my folio at check in, as I was not able to use it when booking the prepaid room online. At check out, the remaining card value could be credited back to me. At time of check-in, the receptionist said this was not possible and to use the card on my next stay. Overall, I expected more from a Fairmont Hotel. When I decide to stay in a premium hotel, I expect the experience to be premium, as well.

Luke Couples - 09/01/2019 AccorHotels certified review
« Grand hotel but disappointing experience »

Great location. Pleasant staff at reception and curbside. But encountered several problems, none of which were awful in themselves, but cumulatively disappointing and none of which should have occurred. No water came out of the hot water two in the bathroom sink (hit water in the shower was fine), no housekeeping came on the middle day of the two night stay, the room was uncomfortably warm and there was no cooling available.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mr. K., Thank you for your review. I understand that the service was not to expectations and this affected the comfort of your stay. Please allow me to express my sincere apologies for the disappointment, it is a shame that your experience was not reflective of the timeless luxury and historic elegance of the 'Castle in the City'. I have shared your comments with our team with the expectation that your gracious feedback will ensure that these experiences will be unparalleled for valuable guests such as yourselves going forward. One of our managers will connect with you directly shortly with the intention of thanking you, as well as seeing what we can possibly do to ensure that you will consider returning one day, so that we may ensure your experience is unparalleled. In the meantime, I remain at your service. Warmest regards, Heather Topley Executive Office +1… He…

Michael B. Families - 09/01/2019 AccorHotels certified review
« Loved the whole atmosphere »

Enjoyed the atmosphere, location of hotel and the friendly staff

Simon S. Friends - 08/01/2019 AccorHotels certified review
« Comfortable beds and good communication »

Great experience

Javier G. Families - 07/01/2019 AccorHotels certified review
« New Year's Eve »

It was great, the staff at the Bar and Restaurant Notch8 were all amazing. The food was good on the buffet for New Year's Eve, even the kids were happy with the options for them The only thing is the water at the pool was not too warm, it was cold specially because of the windows, all the area was a little cold.

Dt Business - 07/01/2019 AccorHotels certified review
« Great experience! »

Great experience. What a wonderful place. Even provided an umbrella for the weather.

Elaine Families - 07/01/2019 AccorHotels certified review
« feel good but the room condition is not as good as i expected »

feel good but expect shower in room instead of only bath tub. expect used bathrobe will change and toilet amenities change daily

Megan Families - 07/01/2019 AccorHotels certified review
« Fantastic! Everyone was helpful & pleasant. »

It was easy. Check in was smooth, room service was pleasant and within a reasonable amount of time, the restaurant was great and everyone was very helpful with directions, etc. Check out was also accommodating for us with a late check out and easily done over the phone.

Mark P. Couples - 07/01/2019 AccorHotels certified review
« Beautiful hotel but our room was extremely uncomfortable because we couldnt lower to the temperature. »

We loved the historic aspect of the hotel and the staff was good. When we arrived on our first night there was no hot water but someone quickly came up to help figure it out after calling the front desk. The main issue with our room was the temperature. Our room stayed extremely warm the whole time even with the window open and the fan running, and the thermostat as low as it would go at 65F. This made it extremely uncomfortable to sleep and get ready in the morning. At one point it got up to 78F still with the window open all day and night. It seemed like there was no airflow in the room even with the fan on. I looked in the vent and the filter was extremely dirty, not sure if that was contributing to the fan not helping with air flow or not but I took a picture and will pass that on to management. At any rate the room was stuffy and hot the whole stay no matter what we tried.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mr. P., Thank you for your review. I understand that the service was not to expectations and this affected the comfort of your stay. Please allow me to express my sincere apologies for the disappointment, it is a shame that your experience was not reflective of the timeless luxury and historic elegance of the 'Castle in the City'. I have shared your comments with our team with the expectation that your gracious feedback will ensure that these experiences will be unparalleled for valuable guests such as yourselves going forward. One of our managers will connect with you directly shortly with the intention of thanking you, as well as seeing what we can possibly do to ensure that you will consider returning one day, so that we may ensure your experience is unparalleled. In the meantime, I remain at your service. Warmest regards, Heather Topley Executive Office +1… He…

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