Fairmont Sonoma Mission Inn & Spa 5 stars

Customer review rating 4.3/5 3,515 reviews
Fairmont Sonoma Mission Inn & Spa
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Hotel extras

The Fairmont Sonoma Mission Inn and Spa features an exceptional full service Willow Stream Spa (40000 square-feet) with its own source of thermal mineral water as well as the only Michelin-rated restaurant in the Sonoma Valley Sante.

Services in the hotel and nearby

Check-in from 16h00

Check out up to 12h00

Paying

Services and practical information
  • WIFI/Internet Access
  • Parking
  • Pets allowed
  • 100% non-smoking hotel
  • Air conditioned
Leisure and activities
  • Swimming pool
  • Fitness centre
  • Well-being
  • Golf (Nearby)
  • Tennis (Nearby)
  • Bicycles rental
Catering
  • 2 restaurant(s)
  • 2 bar(s)
Business services
  • 19 meeting room(s)
  • Conventions hotel

Hotel location

Fairmont Sonoma Mission Inn & Spa

100 Boyes Blvd
95476
sonoma
united states

Tel: +1707 9389000

Fax: (+1)707 9384250

Contact email

Check-in from 16h00

Check out up to 12h00

  • By plane

    CHARLES SCHULZ-SONOMA COUNTY APT At 43.45km / 27 miles

  • By plane

    METROPOLITAN OAKLAND INTL APT At 96.56km / 60 miles

  • By plane

    NAPA COUNTY AIRPORT At 24.14km / 15 miles

  • By plane

    SACRAMENTO EXECUTIVE AIRPORT At 120.7km / 75 miles

  • By plane

    SAN FRANCISCO INTERNATIONAL APT At 88.51km / 55 miles

GPS :38.312967, -122.48246

Our accommodations

Abundance of suites with jacuzzis and fireplaces as well as guestrooms (with or without fireplace). Fairmont rooms newly renovated in April 2013. Suites are located in separate building and only connect to other suites. All rooms come with complimentary bottle of wine (hotel's selection) upon arrival (standard is red wine, but white wine or sparkling cider can be replaced if noted in reservation).

Fairmont King NS ADA

  • Max. number of persons: x2
  • Area: From 24
  • Wireless internet in your room
  • Bathrobe
  • Ironing board and flat-iron
  • Phone(...)

Deluxe King NS ADA

  • Max. number of persons: x2
  • Area: From 34
  • Wireless internet in your room
  • Bathrobe
  • Ironing board and flat-iron
  • Phone(...)

Deluxe Queen/Queen ADA NS

  • Max. number of persons: x4
  • Area: From 34
  • Wireless internet in your room
  • Bathrobe
  • Ironing board and flat-iron
  • Phone(...)

Mission Suite King ADA

  • Max. number of persons: x2
  • Area: From 51
  • Wireless internet in your room
  • Bathrobe
  • Ironing board and flat-iron
  • Phone(...)

ADA Signature 1 Bed Ste KG

  • Max. number of persons: x2
  • Area: From 56
  • Wireless internet in your room
  • Bathrobe
  • Ironing board and flat-iron
  • Phone(...)

Jack London Suite King NS

  • Max. number of persons: x4
  • Area: From 94
  • Wireless internet in your room
  • Bathrobe
  • Ironing board and flat-iron
  • Phone(...)

Fairmont Suite King NS

  • Max. number of persons: x2
  • Area: From 54
  • Wireless internet in your room
  • Bathrobe
  • Ironing board and flat-iron
  • Phone(...)

General Vallejo Suite King NS ADA

  • Max. number of persons: x4
  • Area: From 94
  • Wireless internet in your room
  • Bathrobe
  • Ironing board and flat-iron
  • Phone(...)

Deluxe Queen/Queen NS

  • Max. number of persons: x4
  • Area: From 34
  • Wireless internet in your room
  • Bathrobe
  • Ironing board and flat-iron
  • Phone(...)

Deluxe Fireplace King NS

  • Max. number of persons: x3
  • Wireless internet in your room
  • Bathrobe
  • Ironing board and flat-iron
  • Phone(...)

Fairmont Studio King NS

  • Max. number of persons: x3
  • Area: From 29
  • Wireless internet in your room
  • Bathrobe
  • Ironing board and flat-iron
  • Phone(...)

Vineyard Suite King ADA NS

  • Max. number of persons: x2
  • Area: From 48
  • Wireless internet in your room
  • Bathrobe
  • Ironing board and flat-iron
  • Phone(...)

Deluxe King NS

  • Max. number of persons: x3
  • Wireless internet in your room
  • Bathrobe
  • Ironing board and flat-iron
  • Phone(...)

Fairmont King NS

  • Max. number of persons: x2
  • Wireless internet in your room
  • Bathrobe
  • Ironing board and flat-iron
  • Phone(...)

Deluxe Fireplace QN/QN NS

  • Max. number of persons: x4
  • Area: From 34
  • Wireless internet in your room
  • Bathrobe
  • Ironing board and flat-iron
  • Phone(...)

Fairmont Queen NS

  • Max. number of persons: x2
  • Area: From 24
  • Wireless internet in your room
  • Bathrobe
  • Ironing board and flat-iron
  • Phone(...)

Vineyard Suite King NS

  • Max. number of persons: x4
  • Area: From 47
  • Wireless internet in your room
  • Bathrobe
  • Ironing board and flat-iron
  • Phone(...)

Signature 1 Bdrm Suite KG

  • Max. number of persons: x4
  • Area: From 63
  • Wireless internet in your room
  • Bathrobe
  • Ironing board and flat-iron
  • Phone(...)

Mission Suite King NS

  • Max. number of persons: x3
  • Area: From 53
  • Wireless internet in your room
  • Bathrobe
  • Ironing board and flat-iron
  • Phone(...)

Our restaurants and bars

SONOMA GOLF CLUB GRILL

Type of cuisine: Regional

Set in the handsome Sonoma Golf Clubhouse, the Clubhouse Restaurant features a wonderful selection of Wine Country Cuisine; the perfect option for a meal or light snack after a day on the course.

Lunch

11:00 - 15:00

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Dinner

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

SANTE RESTAURANT

Type of cuisine: Regional

Santé Restaurant has earned a national reputation for its outstanding food. Recipient of the AAA Four Diamond Award and Michelin designations, Santé is amongst the top-rated restaurants in the greater San Francisco Bay Area.

Find out more and book

Lunch

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Dinner

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

WATER TOWER BAR

Photo non contractuelle / Strictly non binding

The Water Tower Bar is a full service bar that highlights dozens of regional craft beers and locally-sourced specialty cocktails. Wine Country inspired menu includes freshly prepared sandwiches, salads and fruit smoothies.

38º NORTH LOUNGE

Photo non contractuelle / Strictly non binding

38º North at the Fairmont Sonoma Mission Inn is Wine Country's hottest new Sonoma, CA lounge venue. 38º North is a Meritage of wines and flavors, proudly pouring more than 50 wines by the glass from handpicked local and international wineries.

Your meetings and events

Our meeting rooms

  • Number of meeting rooms: 19

  • Maximum size: 418 m²

  • Maximum capacity: 425 people

  • Maximum banquet capacity: 350 people

Find out more
Fairmont Sonoma Mission Inn & Spa Meeting Room

Our guest reviews for
Fairmont Sonoma Mission Inn & Spa

100% genuine reviews from our guests

Find out more

AccorHotels Rating 4.3/5

3,515 reviews

A pleasant place, with some disappointments

Customer review rating 4.3/5

Josh J. Business - 19/05/2019 AccorHotels certified review

Stay was ok, no big problems. My room was very noisy due to constant parties on the front lawn. Also, The room needs a Nespresso machine for early morning coffee. This is standard now in high quality hotels.

Dear Josh J., Thank you so much for recently staying with us here at Fairmont Sonoma Mission Inn & Spa for 3 nights, and as the General manager of the resort I very much appreciate your comments regarding your experiences with us. Of course, it's always a pleasure to receive positive feedback and even though it seems you enjoyed a pleasant stay with us, I noticed there were some disappointments. I certainly understand your comment regarding not having the Nespresso machine in your room, however I'm just wondering if you noticed your room had a Keurig Coffee maker in the cabinet, plus I trust we shared with you we offer complimentary coffee & tea in the lobby each morning from 6am - 11am. Plus, regarding the unfortunate noise you experienced, was this just hotel guests enjoying the fire-pits, or was it catered events that we had organized, as we are always concerned about noise levels, as we are certainly focused on creating a great calm and relaxed resort environment for all our guests to enjoy. In addition, I noticed your arrival experience didn't live up to your or our expectations, therefore if you have any insight to what caused this less than stellar arrival, that would be wonderful. Thank you so much for your time with this, and for getting back to me. Also, if there is ever anything that I can do or offer regarding this past stay, or for any future stays please don't hesitate to let me know. Yours sincerely and apologies once more, Edward J. Roe General Manager Fairmont Sonoma Mission Inn & Spa ed… Direct office phone # 70…

Relaxing trip to wine country

Customer review rating 4.3/5

Anonymous Friends - 18/05/2019 AccorHotels certified review

Very beautiful and peaceful property. Lovely heated pool. Housekeeping was excellent. Could have more menu choices at main restaurant. Bar food was excellent but likely same kitchen as main restaurant.Great stay overall.

Dear Dr. M., We very much appreciate your comments regarding your recent stay at the Fairmont Sonoma Mission Inn & Spa. It is always a pleasure to receive positive feedback. I am excited to share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one!! Sincerely, Justin Keenan Housekeeping & Laundry Manager

Resort is good!

Customer review rating 4.3/5

Andy Friends - 18/05/2019 AccorHotels certified review

Everything is good. Except shower in the yub!

Dear Andy L., Thank you for taking the time to tell us about your experience at the Fairmont Sonoma Mission Inn & Spa. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. If you have a moment to elaborate on the experience with the shower I would love to hear from you. From time to time we experience a small problem which I strive to address before the guest experience is effected and when our team can identify these issues you can rest assured we will do everything to resolve and prevent any future occurrence. At Fairmont, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, David Pye Director of Engineering

It was relaxing and we did enjoy ourselves

Customer review rating 4.3/5

Greg T. Couples - 17/05/2019 AccorHotels certified review

Our room was very nice and the service was excellent. The spa area was over crowded and not enough shade area. The only real disappointment was our dinner. The menu was not very interesting and the food was just not that well prepared.

Dear Greg T., We very much appreciate your comments regarding your stay at the Fairmont Sonoma Mission Inn & Spa. It is always a pleasure to receive positive feedback. I couldn't help but to be disappointed to hear you did not enjoy Santé in regards to the food and menu, I would greatly like the opportunity to speak with you regarding your dinning experience so I can go back to the chef and discus so we can make it better moving forward. I can be reached at br… Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Bryon Herman Director of F&B Outlets
Customer review rating 4.3/5

Bill T. Families - 17/05/2019 AccorHotels certified review

I would like a copy of my total bill

Dear Mr. T., Thank you kindly for your feedback and am delighted to hear that your stay with us here at the Fairmont Sonoma Mission Inn & Spa was an enjoyable one overall. My apologies however for you not having received your invoice as of yet, I have since resent this to you so please do let me know should you still not have it. We are sending it through to a booking.com email address that should redirect to your personal one. I am sorry to also read that you felt the information on our offerings here at the hotel was somewhat lacking, I will be sure to review what is placed in our rooms along with how our Front Desk colleagues promote the facilities as it is our intention to provide our guests with all our knowledge, our Concierge team also has an abundance of information and suggestions for things to do in and around Sonoma. Thank you once again for sharing your experience, and we very much hope your next visit will be as pleasant as the previous one. Yours sincerely, William Ellis Front Desk Manager

Amazing Mother’s Day stay with the family

Customer review rating 4.3/5

Chris Families - 17/05/2019 AccorHotels certified review

We stayed for one night with our two toddlers. The staff was extremely accommodating with getting us into our room early, and they providEd everything we needed including a crib. My wife had a fantastic experience at the spa, and we had a great time at the pool. Everything went off without a hitch, and we will definitely be returning soon.

Dear Mr. P., We very much appreciate your comments regarding your stay at the Fairmont Sonoma Mission Inn & Spa for you and your family. It is always a pleasure to receive positive feedback. I will share your comments with our team! I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Justin Keenan
Customer review rating 4.3/5

Anonymous Friends - 16/05/2019 AccorHotels certified review

Everything went very well, the hotel staff were attentive, accommodating and went out of their way to make our stay enjoyable and comfortable. We were very pleased with every aspect of our stay, so a big 'thank you' to everyone there who attended to my friends and I during our stay! I particularly like the text service - and the staff who managed that service were so prompt and responsive it was impressive!!! I would stay here again in a heartbeat.

Dear Ms. M., Thank you very much indeed for taking the time to share your comments following your recent stay with us here at the Fairmont Sonoma Mission Inn & Spa. It is always a pleasure to receive such positive feedback so thank you but we will look into what happened with you not being contacted as intended to advise of your room being ready. I will be sure to share your kind words with our teams whom I am certain will be greatly encouraged as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one, perhaps even more so! Wishing you all the very best in the meantime and we would have you back in a heartbeat too. Yours sincerely, William Ellis Front Desk Manager

Very beautiful hotel. Great staff, but I did get food poisoning at the 38 North restaurant .

Customer review rating 4.3/5

Kyle K. Business - 16/05/2019 AccorHotels certified review

Very nice. Great service. but that food poisoning was not good.

Dear Kyle K., We very much appreciate your comments regarding your stay at the Fairmont Sonoma Mission Inn & Spa. It was very disappointing to here that you got food poisoning from 38th while you were here, I can ensure you we take theses kinds of things very serious and I would greatly like the opportunity to speak with you regarding your stay and what you ate at the bar. I hope this did not ruin your entire stay. Thank you again for sharing your experience. Please feel free to reach out to me personally. I again apologize for the inconvenience br… Sincerely, Bryon Herman Director of F&B Outlets

Old and expensive hotel.

Customer review rating 4.3/5

Joehoos Business - 15/05/2019 AccorHotels certified review

We attended a conference at this hotel in April 2019. The hotel is expensive and very old. We were not satisfied with the room. The Air Conditioning did not work and the room was old and worn out. Limited dining options. The elevator did not work half the time. The staff except for the cleaning staff were not too friendly and helpful. Considering the amount of money we spent, the hotel was definitely not worth it.

Dear Joseph P., Thank you for choosing Fairmont Sonoma Mission Inn & Spa during your most recent trip to the area! We truly appreciate that you took a moment to fill out our guest satisfaction survey as it provides us with a clear understanding of how we are performing in the eyes of our valuable guests. Please accept my sincerest apologies for room condition and the elevator that you experienced while you were our guest , This is not indicative of the services that we pride ourselves on providing. From arrival to departure, it is our goal to ensure that we provide you with a high level of service and comfort. It seems that we have failed in this regard and I sincerely apologize for our shortcoming for this stay. Should your travels bring you back to the Sonoma area, please contact me prior to your arrival next time so that I may personally look after your reservation. I am more than happy to be your personal point of contact at our hotel. Sincerely, Saleem Zidan, Director Of Housekeeping

Lovely area and beautiful grounds

Customer review rating 4.3/5

Angela Business - 15/05/2019 AccorHotels certified review

The staff was wonderful and we enjoyed the grounds. There are several areas to enjoy a glass of wine and relax on the property. We were here for a conference. The conference room was more than adequate and the staff did a great job with food and service. The only negative was our room, it was sad and dingy. The photos of the rooms did not look like #369. It is in need of a remodel. We had a couple of days after our conference to enjoy the area and we decide to move to a different location, instead of extending at the Fairmont. The rooms were clean and fine for a couple of days for our conferance.

Beautiful, Restorative, Peaceful

Customer review rating 4.3/5

Brendab Couples - 15/05/2019 AccorHotels certified review

My husband and I book a quick trip at the Fairmont Sonoma Mission Inn & Spa with the goal of reconnecting, relaxing, and experiencing all that Sonoma and Napa have to offer. The hotel did not disappoint us. It was very beautiful and peaceful. The healing waters at the pool restored us. We recently moved cross-country and this was the escape we needed. The best part about the hotel is it's location to a cute village center. We checked out bikes and rode into town. We booked a car and toured wineries. We loved our short stay and we will return with our children.

Gorgeous property - very old rooms in need of a modernizing facelift

Customer review rating 4.3/5

Terry R. Couples - 15/05/2019 AccorHotels certified review

Beautiful lobby. Fantastic dining experience at Sante. Grounds are beautiful but the rooms are old and have been in decline for quite some time.

Dear Terry R., We very much appreciate your comments regarding your stay at the Fairmont Sonoma Mission Inn & Spa. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. I Also would like to acknowledge your sentiment regarding the rooms and assure you that we are in the beginning stages of a beautiful refresh of our rooms. We hope to have the final details ready before the beginning of Summer and begin a first phase this fall. I look forward to having you back again to experience the new amenities and look as we bring these rooms on line. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, David Pye Director of Engineering 70…

It was good.

Customer review rating 4.3/5

Michael T. Couples - 15/05/2019 AccorHotels certified review

It was good. Service was a tad slow in the restaurant. House keeping didn't always replace fire wood.

Dear Michael T., Thank you for choosing Fairmont Sonoma Mission Inn & Spa during your most recent trip to the area! We truly appreciate that you took a moment to fill out our guest satisfaction survey as it provides us with a clear understanding of how we are performing in the eyes of our valuable guests. Please accept my sincerest apologies for not replacing the firewood bags every day ,. This is not indicative of the services that we pride ourselves on providing. From arrival to departure, it is our goal to ensure that we provide you with a high level of service and comfort. It seems that we have failed in this regard and I sincerely apologize for our shortcoming for this stay. Should your travels bring you back to the Sonoma area, please contact me prior to your arrival next time so that I may personally look after your reservation. I am more than happy to be your personal point of contact at our hotel. Sincerely, Saleem Zidan, Director Of Housekeeping

Good but lacking

Customer review rating 4.3/5

Anonymous Couples - 14/05/2019 AccorHotels certified review

Mostly great. However the pool bar service and presentation of cocktails was very underwhelming. $16 for half a VERY poorly made aperol spritz in a cup (not cocktail style plastic glass) with a bit of orange peel was very disappointing and not what one expects or is paying for at a Fairmont Hotel. I would stay somewhere else based on this as hanging by the pool is a huge part of our getaways

Dear Georgina G., Thank you very much for taking the time to share your comments regarding your stay at the Fairmont Sonoma Mission Inn & Spa. Exceptional service is what we strive to be known for; therefore your feedback is extremely important as it helps us to continually improve our service and provide a memorable experience to our valued guests. Please allow me to express my sincerest apologies. for the poor service you received at the Pool bar while you were here. To see a review come through regarding service is very disappointing. Please rest assured that we have taken the appropriate measures to address the problem with our Pool staff and Bartenders in order to prevent any future occurrence or ensure that our guest get the best service and quality possible while staying with us. Our relationship with our guests is of paramount importance. We hope that you will present us the opportunity to better serve you in the near future. Sincerely, Bryon Herman Director of F&B Outlets Br…

Fairmont Sonoma Mission Inn & Spa

Customer review rating 4.3/5

Bmac Couples - 14/05/2019 AccorHotels certified review

Very enjoyable stay

Dear Mr. M., Thank you for your loyalty to Le Club AccorHotels and for taking to time to share your feedback regarding your recent stay at the Fairmont Sonoma Mission Inn & Spa. It is always a pleasure to receive positive feedback. We are so pleased to hear that you had an enjoyable stay with us. I will share your comments with our team as I am sure this will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we look forward to the immense pleasure of welcoming you back to our property! Sincerely, Isabel Chua Training Manager

I was satisfied

Customer review rating 4.3/5

Anonymous Business - 14/05/2019 AccorHotels certified review

I enjoyed the grounds, but the room was not up to the Fairmont standards that I am use to. The room was small, worn and in need of some updating. The safe in the room was too small to fit a laptop computer in. In this day and age with so many laptop thefts, I would expect that the safe would be able to accept the average size laptop computer. I did find the bed comfortable.

Dear David H., Thank you for choosing Fairmont Sonoma Mission Inn & Spa during your most recent trip to the area! We truly appreciate that you took a moment to fill out our guest satisfaction survey as it provides us with a clear understanding of how we are performing in the eyes of our valuable guests. Please accept my sincerest apologies for issues with the room stander ,. This is not indicative of the services that we pride ourselves on providing. From arrival to departure, it is our goal to ensure that we provide you with a high level of service and comfort. It seems that we have failed in this regard and I sincerely apologize for our shortcoming for this stay Should your travels bring you back to the Sonoma area, please contact me prior to your arrival next time so that I may personally look after your reservation. I am more than happy to be your personal point of contact at our hotel. Sincerely, Saleem Zidan, Director Of Housekeeping

Fell very short of expectations

Customer review rating 4.3/5

Anonymous Families - 14/05/2019 AccorHotels certified review

- arrived at 9am and had requested early check in, didn't get room until 3:45pm - breakfast: to get a waiter took 20 minutes, food took 45 - AC unit in room was broken; maintenance came to take a look and discovered it was filthy, he tried to fix it and did not work for entire stay - Dinner was 3.5 hours - Pool service; waitress forgot our order- when got it it was ice cold

Dear Amy S., As the General Manager of Fairmont Sonoma Mission In & Spa, I wanted to personally thank you for taking the time to share your recent experiences when you stayed with us about 10 days ago. Exceptional service is what we strive to be known for; therefore I have just taken the opportunity to call you at 48… as your feedback is extremely important, to myself, and to the rest of the team, as it definitely helps us to continually improve our services to allow us to consistently provide a memorable experience to all our valued guests. Therefore with that said, please allow me to express my utmost and sincerest apologies for the service breakdowns, and missed opportunities, that you experienced during your 1 night stay. In addition, I certainly would like to reassure you that myself, and my team, have have taken appropriate measures to address our oversights, and your poor experiences certainly haven't just been brushed under the carpet. Therefore when you have an opportunity, please let me know a good time and phone number I can call you back, as I would love the opportunity to invite you back to Fairmont Sonoma Mission inn & Spa as my guest, as this will definitely allow us to show you a stay experience that is more indicative of the fine level of guest stay and personalized experience that we are striving for. Yours sincerely and apologies once more as I'm certainly looking forward to connecting with you., Edward J. Roe General Manager Fairmont Sonoma Mission Inn & Spa ed… Direct Office # 70…

Room was not what we expected

Customer review rating 4.3/5

Rich K. Couples - 13/05/2019 AccorHotels certified review

We enjoyed the hotel property. Guest staff was very polite and friendly. However we were disappointed with our room and when I said something to the staff member at the front desk he wanted to charge me $50 additional to move me to a larger room. We spent nearly $800 per night for what was described as a king suite. In any Marriott our room would’ve been considered slightly larger than standard. We did have a fireplace and a porch. However the porch had french Doors and because of the configuration the doors could not be opened without moving the patio furniture into the room. The hotel tried to make it up to us by sending us a $15 bottle of red wine and some chocolates. A nice gesture but really not what we were looking for.

Dear Mr. K., I very much appreciate your comments regarding your stay at the Fairmont Sonoma Mission Inn & Spa. I am delighted to see that you enjoyed your stay overall and that our staff took great care of you. Despite this, I am disappointed to hear that you were not completely satisfied with your guest room accommodations and hope that we will be able to meet your expectations upon your next stay.. I hope that you will be staying with us again during your next visit to Sonoma wine country and would like to offer a complimentary upgrade to a larger suite during your next visit. Thank you again for sharing your experience, and we truly hope to hear from, and see you again soon! Sincerely, Brad Campbell Assistant Front Office Manager

Very Good Experience

Customer review rating 4.3/5

Anonymous Couples - 13/05/2019 AccorHotels certified review

It is always wonderful to return to your beautiful resort. The grounds are most inviting and such a beautiful setting. The service was excellent--- everyone so accommodating. The rooms were very clean and very pleasant to stay in. We really enjoyed the Wine Tasting in the Lobby. Very nice to chat with the local wineries and the lobby is such a nice setting to enjoy that in--- Very Nice Added Feature. Our only suggestion would be to maybe replace some of the outdoor furniture. Some of the "wood" table and chairs that are around the property are really showing some distress and not something we would want to sit in. My suggestion would be to either remove it or replace it. It just does not go well with the rest of the beautiful grounds. Other than that--- the resort is amazing and we look forward to returning. Thank You, Angela T.

Dear Ms. T., Thank you very much indeed for sharing your recent experience here at the Fairmont Sonoma Mission Inn & Spa with us, it is greatly appreciated. It is always such a pleasure to receive positive feedback and I will be sure to share your feedback with our teams whom I am certain will all be grateful for the encouragement as we strive to continuously improve the quality of our services. Thank you once again for sharing your experience, and we very much hope to have the pleasure of welcoming you back on your next visit. Sincerely, Justin Keenan
Customer review rating 4.3/5

Tl Business - 12/05/2019 AccorHotels certified review

Hotel was a little dated. Room has a moldy smell. Need to open windows to air out room

Dear Thai L., Thank you for choosing Fairmont Sonoma Mission Inn & Spa during your most recent trip to the area! We truly appreciate that you took a moment to fill out our guest satisfaction survey as it provides us with a clear understanding of how we are performing in the eyes of our valuable guests. Please accept my sincerest apologies for the smell in the room that you experienced while you were our guest, This is not indicative of the services that we pride ourselves on providing. From arrival to departure, it is our goal to ensure that we provide you with a high level of service and comfort. It seems that we have failed in this regard and I sincerely apologize for our shortcoming for this stay. Should your travels bring you back to the Sonoma area, please contact me prior to your arrival next time so that I may personally look after your reservation. I am more than happy to be your personal point of contact at our hotel. Sincerely, Saleem Zidan, Director Of Housekeeping
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