Hotel - Fairmont Sonoma Mission Inn & Spa
Fairmont Hotel Fairmont Hotel

Fairmont Sonoma Mission Inn & Spa

4.3/5 2,715 reviews
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  • The hotel has wifi WIFI/Internet Access
  • The hotel serves breakfast Breakfast
  • The hotel has a bar Bar
  • The hotel has a parking Parking
  • The hotel has a restaurant Restaurant
  • The hotel has air conditioning in rooms Air Conditioning
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Services in the hotel and nearby

Check-in from 16h00
Check out up to 12h00

Services and practical information

Paying
  • WIFI/Internet Access
    • WIFI at the hotel (Paying)
    • High-speed Internet
    • WIFI in your room (Paying)
  • Parking
    • Private indoor parking (Paying)
    • Private outdoor parking
    • Valet parking (Paying)
    • Well-lit parking
  • Pets allowed
  • 100% non-smoking hotel
  • Air conditioned
    • Air conditioning
    • Automatic air control
    • Air Conditioning

Leisure and activities

  • Swimming pool
    • Outdoor heated pool
    • Outdoor unheated pool
  • Fitness centre
  • Well-being
    • Jacuzzi (Paying)
    • Massage (Paying)
    • Sauna (Paying)
  • Golf  (Nearby)
  • Tennis  (Nearby)
  • Bicycles rental

Catering

  • 2 restaurant(s)
  • 2 bar(s)

Business services

  • 28 meeting room(s)
  • Conventions hotel
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Hotel location

Our rooms

Abundance of suites with jacuzzis and fireplaces as well as guestrooms (with or without fireplace). Fairmont rooms newly renovated in April 2013. Suites are located in separate building and only connect to other suites.All rooms come with complimentary bottle of wine (hotel's selection) upon arrival (standard is red wine, but white wine or sparkling cider can be replaced if noted in reservation).

  • 226 rooms
  • 100% non-smoking hotel
    • Air conditioning
    • Emergency exit map
    • Automatic air control
    • Telephone
    • Radio in room
    • Opening windows
    • WIFI in your room
    • Sprinkler in room
    • Keycard-operated door locks
    • Audible smoke alarms in rooms
    • Security peephole
    • Emergency info in rooms
    • Alarm clock
Our rooms fittings

Our restaurants and bars

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Your meetings and events

4.3/5 AccorHotels Rating 2,715 reviews

Our guest reviews for Fairmont Sonoma Mission Inn & Spa

100% genuine reviews from our guests

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Joe Business - 14/09/2018 AccorHotels certified review
« Water »

I want to preface this by stating that your staff was excellent and professional and I would rate them as excellent. My poor rating is due to the facilities. We were initially housed in a ADA room [261] pertinent as the shower floor was continuous with the rest of the bathroom without any divider. This was just fine but whomever graded the floor did not do it correctly so that the first morning when taking a shower the entire bathroom flooded and actually began to run into the main room over the door threshold; there was about 1/2" of water over the entire floor after a 8 minute shower. This took about a half dozen towels to clean. We came with our 11 month old son and this subsequent slippery environment was rendered not safe. We then switched rooms that evening. The following morning the water was actually shut off due to a leak nearby. I had a conference at the hotel to present at and was unable to shower prior to this which was certainly less than ideal. Given the aforementioned we elected to cut our stay short by a day. Of note, I am not typically an individual who would complain but these issues colored our stay. Again the staff was excellent and profession in dealing with this but, certainly, this is not the first time that room overflowed with water given the etiology.

Diana W. Families - 14/09/2018 AccorHotels certified review
« Wonderful, relaxing old California style hotel »

Very pleasant stay, relaxing, we had a beautiful suite (rm 913) service was excellent as was breakfast too. We were here for my son's wedding and everything was perfect! The extra fees and taxes however were a huge surprise and shock.

Anonymous Families - 14/09/2018 AccorHotels certified review
« not a stress free experience »

the overall experience was not satisfactory. the water shut off in the building on the first morning of our stay. the staff was not at sympathetic to the situation and responded with having no idea when the water would be fixed and left it up to me to exchange rooms. i changed my room and was not happy with the room. i asked for another and was told that was the only room available. a/c keep me up so had to turn it off and the frig motor was equally loud. a few more unsatisfactory circumstances but i do not want to waste my time with more. when i checked out the manager refunded half my stay. i booked two rooms. quite frankly the whole weekend should have been refunded.

C N. Friends - 14/09/2018 AccorHotels certified review
« Wonderful weekend away with my friend! »

Amazing stay at the always wonderful Sonoma Fairmont! My friend lost her diamond out of her engagement ring in the spa jacuzzi and the staff went above and beyond to retrieve it successfully, I’m so grateful for the determination and care we received from the staff, thank you so so much!!!!

Anonymous Couples - 14/09/2018 AccorHotels certified review
« Disappointing »

1. Via e-mail, you requested to know when we would arrive; we let you know we would arrive around 2:30 and that we were coming from SF. Unfortunately, we were not allowed in our room until 3:45, as the guests had requested a late check-out. A "heads-up" email might have been appropriate. The sparkling wine and appetizers were nice but we could have left SF later and we would not have had to sit around the pool. 2. We were in room 951. i) It took several tries to get the A/C to work. Finally one of your maintenance crew indicated that the unit was out of Freon. He filled it and we were fine but it does seem like at this time of year that checking A/C units would be part of a maintenance check list. ii) The make-up mirror will not stay up so its impossible to use. Again, something that housekeeping might have checked before letting guest in the room. iii) Just a thougth about the bed height. Given how high the beds are, you might consider a step. We have a high bed at home and we love them, but getting in and out without a step - particularly given how high yours are - would be useful. 3. The Santee restaurant was terrific. We ate there for dinner and breakfast 2X. Food was delighful and the service was very good. We don't mean to be pickly, but you have such a lovely hotel. Just a few minor refinements and attention detail would have made the stay perfect. Connie Moore and Roger G.

Anonymous Business - 13/09/2018 AccorHotels certified review
« UCSF mtg »

Comfortable

Jeffrey R. Couples - 13/09/2018 AccorHotels certified review

Very Nice, Only complaint is that upon checkout we attempted to send wine to our home in NH. It was outside the concierge hours and we did it without an estimate. The bill was a whopping $154. Your contract shipper was exorbitant. Lesson learned I guess. Upon reflection, our room, #620 smelled of chimney creosote the whole weekend. The engineering team attempted to clean using a creosote log. The room still smelled upon entry each time for the 4 nights. You have a problem with this chimney that will only get worse with the little log bags you use in the fireplaces. This problem was never fixed. Although your team was trying.

Alexander C. Couples - 12/09/2018 AccorHotels certified review

the had no spa days and we booked our package that. They lost my car keys costing us 750 dollars rental fees

Anonymous Couples - 07/09/2018 AccorHotels certified review

The cost of the room was not a good value for our money

Teri M. Friends - 07/09/2018 AccorHotels certified review
« Not the Fairmont standard that I expected »

While I appreciate the "dog friendly" nature of the resort, there was an overwhelming amount of dogs present on the grounds. With that comes the problem of the dogs "business". I understand that dog owners are supposed to bring bags for that, but there appeared to be some negligence in that regard. There was a pile of dog "business" in the walkway, that had been stepped in and tracked down the path. It remained there for the better part of the day, until a staff member tried to pick up the dried remains, but the smeared part stayed. I know that there is no designated receptacle for the dog "business" bags when the owners do pick up, and that those are just placed in any trash can, which doesn't exactly make for a sanitary or odor free situation. Another concern was the amount of dirty dishes, glasses, and trash left on the tables in the sitting area around the main entrance to the lobby. With the beautiful fountain and first impressions being somewhat of importance, it surprised me to find that the tables remained littered for the better part of the morning and the same in the evening. When coming outside in the morning to enjoy the weather, tables were still sticky and had red wine spills on them. Our first day, the housekeeping staff missed cleaning our room and I had to call to get clean towels and additional soap. The resort overall is very relaxing, the grounds are beautiful, the music soothing. The staff was friendly and helpful. I feel that the Fairmont standard for a premier resort was not really upheld. But, overall we had a nice time.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Teri M., Thank you so much for taking the time to share with us through Tripadvisor and through our survey your recent experiences when you were recently at Fairmont Sonoma Mission Inn & Spa, and you are correct we are pet friendly, with a few guests enjoying staying with us with their pets. As you highlighted we do have trash cans on property, and with that said only just this morning (Friday) I was with my Chief Engineer looking at the ideal locations to install our brand new dog poop bins, along with poop bag dispensers. However, please accept my sincerest apologies for any oversight that occurred on our behalf regarding any "business' that wasn't taken care of by one of our guests, or by our team in a timely manner, along with any exterior tables that hadn't been properly wiped down, as I have already taken the liberty of sharing your observations and great feedback with our team to prevent similar service breakdowns occurring in the future. On behalf of myself, and the entire team, we are certainly looking forward to welcoming you, and your pet back to our resort when your future travels once again include Sonoma & Wine country, and apologies once more for our oversights as they aren't indicative of fine level of service & guest experience that we are striving for. If there is anything further that I can do or offer regarding this past stay, or during a future stay, please don't hesitate to reach out to myself, as I would be only too happy to ensure a memorable stay for all the right reasons. Yours sincerely and thank you once again. Edward J. Roe General Manager Fairmont Sonoma Mission Inn & Spa ed…

Abdelmoula G. Families - 06/09/2018 AccorHotels certified review
« Wonderful »

Very nice, very pleasant. The property is great, the staff very helpful, efficient and respectful and the services very well designed.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mr. G., We very much appreciate your comments regarding your stay at Fairmont Sonoma Mission Inn & Spa. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Colleen Valenti Executive Office

Anonymous Families - 04/09/2018 AccorHotels certified review

Great. Very comfortable. Should have been more staff at front desk. Had to wait 45 Mins to check in.

Our hotel has responded to the review
Our hotel has responded to the review

Dear (first name ) (last name), Thank you for taking the time and trouble to complete a survey following your recent stay at The Fairmont Sonoma Mission Inn. We are delighted you enjoyed your stay with us, despite having to wait an unusually long time to check in! I have forwarded your feedback to our team so we may improve upon it in the future! Thank you again for taking the time to complete the survey and we are very much looking forward to warmly welcoming you again to our property. Yours sincerely, Sarah Johnston Assistant Front Office Manager

Susan S. Couples - 04/09/2018 AccorHotels certified review

The grounds, our king suite and the Spa was spectacular! Truly our best massage we have ever experienced. The food was very, very good. The front desk and valet needed additional help as we had to wait for a while each time we needed assistance. Concierge‘s was fabulous. The bar and our bartender was sooo lovely! The only area which I personally believe needs improvement would be the price vs. the quantity of food at the Sante’. We were still hungry after we left and our bill was exorbitant. Thank you!

Our hotel has responded to the review
Our hotel has responded to the review

Dear Ms. S., We very much appreciate your comments regarding your stay at Fairmont Sonoma Mission Inn & Spa. We are thrilled you enjoyed your time at the spa. in regards to the front desk and valet I apologize for the delay and I will share your comments with our team. As for pricing at Santé, I will definitely forward your notes to our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Thomas Roberts Santé Manager

Anonymous Couples - 01/09/2018 AccorHotels certified review
« Crowded pool & spa, yet relaxing and enjoyable with a Sante extravaganza. »

Celebrating my partner’s birthday, we had a wonderful dinner at Sante, yet we found we prefer the spa in the Fall (around Thanksgiving) when it’s less packed to the gills! We did enjoy a yoga class in the Watsu quadrafoil mineral pool and our dog loves to say hello to everyone on the grounds. Outdoor pool was packed with kids all four days, so that was a bit disappointing albeit out of the hotel’s control.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Ronald P., We very much appreciate your comments regarding your stay at the Fairmont Sonoma Mission Inn & Spa. It is always a pleasure to receive positive feedback. I will share your comments with our team. I know that our pool can be very busy during this time of year with so many guests and families enjoying our facilities. We are so glad that you still enjoyed your experience and look forward to your next visit! Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Brad Campbell Assistant Front Office Manager

Sarah B. Families - 31/08/2018 AccorHotels certified review
« Perfection. »

My daughter and I felt as if we had landed in the lap of luxury at the Fairmont Sonoma Mission Inn... We were greeted warmly by Brad Campbell, who turned out to have moved from the Boston area, previously working at the Courtyard by Marriot, owned by Keith Gilbert, a dear friend of mine. Our room was lovely; the quiet, the bedding..., the toiletries..., and the soft music from just outside our window.... We soaked in the "waters" until our skin wrinkled and our blood pressure dropped and dropped and dropped in the relaxation. It was truly our most special visit and we are already planning a return in February! Thanks to all!! Sarah and Anna

Our hotel has responded to the review
Our hotel has responded to the review

Dear Sarah & Anna, As the General Manager and on behalf of the entire team here at Fairmont Sonoma Mission Inn & Spa we very much appreciate your great comments regarding your recent stay while you were visiting Sonoma and Wine Country. . It's always a pleasure to receive positive feedback, especially when our colleagues are mentioned, therefore thank you for sharing the wonderful feedback regarding Brad, as I'm certainly extremely lucky to have him part of our team/family. I will be taking the time to personally recognized Brad for making such a positive difference to your stay, as it serves as an encouragement to all of us as we strive to continuously provide engaging experiences to all our guests. Thank you again for sharing your experience, and we are certainly looking forward to welcoming the two of you back in 6 months time. Yours sincerely and thank you once again, Edward J. Roe General manager Fairmont Sonoma Mission Inn & Spa Sincerely,

Jody D. Solo - 31/08/2018 AccorHotels certified review

A relaxing paradise a short distance from home.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Ms. D., We very much appreciate your comments regarding your stay at the Fairmont Sonoma Mission Inn & Spa. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit at your "paradise" here at Fairmont Sonoma Mission Inn will be as pleasant as the previous one! Sincerely, Jonathan Delgado Rooms Division Assistant Manager Fairmont Sonoma Mission Inn & Spa

Anonymous Friends - 30/08/2018 AccorHotels certified review

reservations were made TWO months prior yet I could not check into room until 5:30. I also paid a premium for an upgraded room and was treated poorly..

Our hotel has responded to the review
Our hotel has responded to the review

Dear Gabe & Pat R., Thank you for taking the time to share your comments concerning your stay at the Fairmont Sonoma Mission Inn & Spa. Excellent service is what we strive to be known for; therefore your feedback is extremely important as it enables us to continually improve our service and provide a memorable experience to our valued guests. I noticed that you rated our “service” experience low regarding the check in time and your overall treatment during your stay. I would greatly appreciate it if you would be willing to provide further information about any problem you may have encountered as this will help me better understand what happened in order to anticipate any future occurrence. Our relationship with our guests is of paramount importance. We hope that you will present us with the opportunity to better serve you soon. Sincerely, Sarah Johnston Assistant Front Office Manager

Anonymous Friends - 30/08/2018 AccorHotels certified review
« Super time great place, loved our room. »

We enjoyed staying at your hotel, the staff was wonderful we were given the Porsche club was given the Red Carpet treatment. Max helped me plan the day of wine tasting with some wonderful recommendations which were great. Thank your staff for us.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Doug R., We very much appreciate your comments regarding your stay at the Fairmont Sonoma Mission Inn & Spa. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. We really enjoyed hosting yourself and the rest of the Porsche Club and are delighted to hear that Max took such great care of your needs and made such an impact. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Brad Campbell Assistant Front Office Manager

Charles J. Friends - 30/08/2018 AccorHotels certified review
« Porsche Club Tour »

First of all, I must say that even being a Porsche Club member, I am not one that frequents 5 star accomodations. That being said, I was very happy with the experience, but not used to the prices spent. I realize that many can afford and expect to pay gross amounts for staying here. It was nice and enjoyable, but not used to spend $160 per person for a buffet prime rib dinner, that was comparable to Sizzler. I realize that most staying here either write if off as an entertainment expense or spend that amount as an expendable few pennies. My dinner with a couple of salads offered, a 1/4" of prime rib and finally only green tea pudding as a dessert(there was also chocolate and butterscotch puddings,but were taken before I could even get there....green tea doesn't cut it). I realize this is the way wealthy people live, but not my style.

Bangalore Business - 30/08/2018 AccorHotels certified review
« An excellent property I would love to go back again and again »

The room was fabulous, the property was well maintained, service was friendly and food was high quality

Our hotel has responded to the review
Our hotel has responded to the review

Dear Pradip D., We very much appreciate your comments regarding your stay at the Fairmont Sonoma Mission Inn & Spa. It is always a pleasure to receive positive feedback. I will share your comments with our teams, as they work every day to make your stay memorable. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit to the Fairmont Sonoma Mission Inn and Spa will be as pleasant as the previous one. Sincerely, Daan Smeets Sante Restaurant Assistant Manager

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