Hotel - Fairmont San Jose
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Fairmont Hotel

Fairmont San Jose

170 South Market Street 
95113  SAN JOSE
UNITED STATES

Based on 1,932 reviews
AccorHotels Rating Based on 1,932 reviews
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Check-in from 15h00
Check out up to 12h00
Paying

Services in the hotel and nearby

  • WIFI/Internet Access
    • WIFI at the hotel (Paying)
    • High-speed Internet
    • WIFI in your room (Paying)
  • Parking
    • Private indoor parking (Paying)
    • Valet parking (Paying)
    • Well-lit parking
  • Accessible bathroom
  • Pet allowed
  • Outdoor heated pool
  • Fitness centre

Services and practical information

  • WIFI/Internet Access
    • WIFI at the hotel (Paying)
    • High-speed Internet
    • WIFI in your room (Paying)
  • Parking
    • Private indoor parking (Paying)
    • Valet parking (Paying)
    • Well-lit parking
  • Accessible bathroom
  • Pet allowed
  • Outdoor playground for children  (Nearby)
  • Air Conditioning

Leisure and activities

  • Outdoor heated pool
  • Fitness centre
  • Massage
  • Outdoor playground for children  (Nearby)
  • Golf  (Nearby)
  • Bicycle hire facilities

Catering

  • 6 restaurant(s)
  • 1 bar(s)

Business services

  • 23 meeting room(s)
See all services

Hotel location

Our rooms

Each guest room and suite is non-smoking and luxuriously-appointed with every amenity including the finest bedding and toiletries -Wired and wireless High Speed Internet access and a telephone in the bathroom to assist guests in maximizing their in-room time and comfort.

  • 805 rooms
    • Air conditioning
    • Data port in room
    • Emergency exit map
    • Bathroom doors 32 inches wide
    • Telephone
    • Radio in room
    • WIFI in your room
    • Minibar
    • Shower
    • Sprinkler in room
    • Keycard-operated door locks
    • Audible smoke alarms in rooms
    • Security peephole
    • Emergency info in rooms
    • Alarm clock
Our rooms fittings

Our restaurants and bars

See all our restaurants
See all our restaurants and bars

Your meetings and events

4.3/5 AccorHotels Rating Based on 1,932 reviews

Our guest reviews for Fairmont San Jose

100% genuine reviews from our guests

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AccorHotels certified review
Anonymous Business - 19/07/2017
« Satisfactory: Not as high quality as other Fairmont locations, but would consider staying again. »

Satisfactory: Not as high quality as other Fairmont locations, but would consider staying again. Car valet was very good, as was the quality of the housekeeping. The shower was of poor quality - it's old and needs updating. Also, I'm yet to receive an email invoice on check out which means I now have to chase one down.

AccorHotels certified review
Anonymous Families - 19/07/2017

Pool was crowded.

AccorHotels certified review
Dave C. Families - 19/07/2017
« Amazing, incredible, 5 stars! »

This was our second time staying here. we have a family of 4 (my wife and 2 kids). this time the experience was amazing. From the super friendly valets, to the front desk, to the spacious room, to the pool, and the dining area. Everyone was so friendly and made us feel at home.

AccorHotels certified review
Bob M. Couples - 19/07/2017
« It's the staff that makes the difference. It's the management that sets the tone. »

Your staff were extremely helpful, courteous and proficient. Your staff on the FPC desk were very welcoming. We were through the registration desk in no time flat. We had a long conversation with Rinaldo, your concierge on what to see, where to go, and what to do in San Jose and San Francisco. Even Ahmed, your pool attendant was looking after our every need. Your bellhop went beyond the call of duty trying to get a taxi for us so that we could attend our nephew's wedding on time. And your newly arrived front-desk director from Calgary was extremely friendly. As I say, it's the staff that makes the difference. It's the management that sets the tone.

AccorHotels certified review
Mark B. Families - 19/07/2017
« Fairmount quality consistently executed »

Good spot. Good staff. Meticulous.

AccorHotels certified review
Elise Couples - 19/07/2017
« Beautiful and comfortable hotel room, very nice staff »

The room was very nice. The room was clean and spacious. The bathroom was very nice! The water from the tap was awful! The tv was ok, but the cable skipped a lot. I was surprised it wasn't better. My boyfriend left his phone in the room and the staff was very nice and they helped me find it. The pool is nice. The hotel has a nice bar and grill, and its surrounded by a lot of options. Good location. Nice place!

AccorHotels certified review
Eileen Couples - 19/07/2017
« Weekend Get Away »

It was wonderful! We've missed staying at this hotel. Everyone except one person was extremely helpful. We were looking forward to some pool time but we could not find seating and the pool was overrun with too many kids and huge water toys.

AccorHotels certified review
B C. Families - 19/07/2017
« A bit of a comedy of errors.  »

I wanted a room for the evening of my sons wedding, and in the discussion with the hotel representative she talked me into upgrading to a poolside room. It wasn't much more and since I had three kids with me, it sounded like a good idea for the next day for the kids. Then when we checked in (4pm)we were unexpectedly upgraded to another room in the tower, which was across the plaza and not at the pool. I asked that we get a room at the pool but none was then available. Later that evening I had to leave the wedding to bring the babysitter and kids to the room at 10pm. When we got there, the bedroom was great but the sitting room was hot and the HVAC wasn't functioning properly. So I called maintainence and waited for them to come fix the problem because I wasn't going to leave a young babysitter and kids with a worker in the room. I ended up missing the mother son dance and cutting of the cake. It was disappointing. The manager was very polite post stay when I was checking out and offered a room at the pool at another time, which was nice but the family members from out of town won't be able to share in the experience with my family staying in the pool room. I appreciated his offer, and he said I would receive an email from the Fairmont for a certificate to stay for an evening free in the future. I haven't received that as of yet but expect to soon.

AccorHotels certified review
John L. Business - 19/07/2017
« First time visit, but it won't be my last. »

We came in early because we were in Santa Clara for business and needed to put down our luggage before heading to a meeting. Christine Jeong was so wonderful to us. She got us checked in quickly, allowed us to check in a little early since our rooms were ready, gave us all the information we needed and did it all with a smile and friendly disposition. She is an asset to the Fairmont for sure. the rooms were great and spacious. The food downstairs was killer! I had a burger that I'm definitely coming back for. Overall, a great stay, wonderful staff, and a great location! Thank you!!

AccorHotels certified review
Sam H. Business - 19/07/2017

Room, overall facility and service were very good, The fitness centre could be improved with some modern equipment.

AccorHotels certified review
James Business - 19/07/2017
« Fantastic Customer Service »

Upon check-in, to the daily valet service, I was met with courteous and professional people who provided fast responses to requests and left me feeling important to the hotel.

AccorHotels certified review
R D. Families - 19/07/2017
« excellent overall »

excellent overall

AccorHotels certified review
Black P. Couples - 19/07/2017
« Good, fun experience! »

This was a couple's trip. It's the first time my wife & I had ever done anything like this, given my very busy work schedule. The overall experience was good, with just a couple of things the hotel can work on: every time I wanted to change the channel on the T.V. I had to keep getting up (remotes batteries were dead). When my wife and I took our showers every evening the water was barley lukewarm, so after a few minutes it felt like we were taking a cold shower. Other than those two things, the customer service there is great! Everyone treats you with respect and great hospitality!! The hotel itself is beautiful with the swimming pool located on the 4th floor. The room we were staying in faces the front side of the hotel, which give a city/mountain view. We were on the 15th floor and could look down and see the pool area......neat!! On Friday & Saturday nights there's a live band in the lounge area....... both nights the bands were outstanding (different bands on each night), playing lot's of Earth Wind and Fire, B-52's, to name a couple. Great dance music!! I would highly recommend this hotel to anyone that is torn between this one and another one. Also, forgot to mention we got a great rate on our room, so with all the amenities this place has to offer, it wouldn't make sense to go anywhere else.

AccorHotels certified review
Gee Friends - 19/07/2017
« Awesome  »

It was excellent except for the pool expect a better one and Ho jacuzzi for cold weather to relax . Service is perfect overall

AccorHotels certified review
Anonymous Friends - 19/07/2017
« Great location, hotel amenities need work »

Love the location, not happy with charge for wifi- this is Silicon Valley for goodness sake! Room was for two adults, yet we had ONE wine glass and ONE drinking glass. Hot water came out of cold water tap for first few minutes( not seconds)

AccorHotels certified review
Anonymous Solo - 19/07/2017

Air conditioner in my room wouldn't stay on, I woke up in the middle of the night in a hot room to turn it back on, multiple times a night. Internet is way too expensive, ridiculous that you don't have free WiFi. Staff was friendly

AccorHotels certified review
Anonymous Solo - 19/07/2017
« It would have been a 10 but air not working in room. »

Everything was great except room was very hot - air conditioner not working.

AccorHotels certified review
Rs Business - 19/07/2017
« Great stay! »

I was in San Jose for work last week and this hotel made my time away from home a little easier. It's location is very central to anywhere you need to go. The front desk team was super friendly and helpful. Valet guys were exceptional. My bed was amazing!! Can't say enough about it! STAY HERE

AccorHotels certified review
Anonymous Families - 19/07/2017
« Relaxing »

Staff was very friendly. We arrived early on a Saturday and since the Junior Suite I reserved for the night was not ready, the front desk staff upgraded us to a King Suite at no extra cost. The property was well kept and room very clean. I will definitely stay again.

AccorHotels certified review
Michele Friends - 18/07/2017
« Amazing service! »

We were there for the weekend and it was my daughter and her best friends birthday. The girls were very surprised to receive cake, balloons and a hand written card. Simply AMAZING customer experience!

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