Hotel - Fairmont Heritage Place - Ghirardelli Square
Fairmont Hotel Fairmont Hotel

Fairmont Heritage Place - Ghirardelli Square

4.7/5 552 reviews
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  • The hotel has wifi WIFI/Internet Access
  • The hotel serves breakfast Breakfast
  • The hotel has a bar Bar
  • The hotel has a parking Parking
  • The hotel has a restaurant Restaurant
  • The hotel has air conditioning in rooms Air Conditioning
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From 949.00 USD Non member rate
From 901.55 USD Member's rate Members’ Rate, join while you book
5.00P
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Services in the hotel and nearby

Check-in from 16h00
Check out up to 11h00

Services and practical information

Paying
  • WIFI/Internet Access
    • WIFI at the hotel
    • High-speed Internet
    • WIFI in your room
  • Parking
    • Private outdoor parking (Paying)
    • Public indoor parking (Paying)
    • Valet parking (Paying)
    • Well-lit parking
  • Pets allowed
  • 100% non-smoking hotel
  • Air conditioned
    • Air conditioning
    • Automatic air control
    • Air Conditioning

Leisure and activities

  • Fitness centre
  • Massage
  • Golf  (Nearby)

Catering

  • 3 restaurant(s)
  • 2 bar(s)

Business services

  • 1 meeting room(s)
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Hotel location

Our rooms

All-suite residential-style hotel. The Fairmont Heritage Place Ghirardelli Square features one, two and three bedroom luxury residences that are a bold illustration of contemporary urban design in a landmark setting.

  • 41 rooms
  • 100% non-smoking hotel
    • Air conditioning
    • Emergency exit map
    • Automatic air control
    • Opening windows
    • WIFI in your room
    • Shower
    • Sprinkler in room
    • Keycard-operated door locks
    • Audible smoke alarms in rooms
    • Security peephole
    • Emergency info in rooms
Our rooms fittings

Our restaurants and bars

See all our restaurants
See all our bars
See all our restaurants and bars

Your meetings and events

4.7/5 AccorHotels Rating 552 reviews

Our guest reviews for Fairmont Heritage Place - Ghirardelli Square

100% genuine reviews from our guests

Find out more
David B. Families - 05/09/2018 AccorHotels certified review
« Great staff and an excellent hotel »

We had a great time staying at the hotel. Daniel at reception went above and beyond to assist us with tip and suggestions as well as a tour of the hotel. We were upgraded to a 2 bedroom suite which was very large and comfortable, and spotlessly clean. The cleaning staff did a great job.

Our hotel has responded to the review
Our hotel has responded to the review

Dear David B., We very much appreciate your comments regarding your stay at the Fairmont Heritage Place - Ghirardelli Square. It is always a pleasure to receive positive feedback. I will share your comments with our team, especially our concierge Daniel, as I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Bailey O'Neile Night Manager

Grateful Families - 30/08/2018 AccorHotels certified review
« Must Stay »

Outstanding experience. Couldn't have been better

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mrs. K., We very much appreciate your comments regarding your stay at the Fairmont Heritage Place - Ghirardelli Square. It is always a pleasure to receive positive comments. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. I do hope that you were able to celebrate Jack's graduation in style, and we wish him the best of luck in his future endeavors. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Waleed Raad Revenue Manager

Abdulrahim Families - 29/08/2018 AccorHotels certified review
« Wonderful »

It was great. The room was nice and spacious. The staff were nice and welcoming. The hotel had nice amenities. Liked the outside seating area in the lounge.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Abdulramin A., We very much appreciate your comments regarding your stay at the Fairmont Heritage Place - Ghirardelli Square. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Jess Garcia Owner Services Coordinator

Kathryn G. Families - 28/08/2018 AccorHotels certified review
« Loud crowd banging on glass door to room from patio Frightening at 2AM »

concierge arranged dinner reservations text us, how are you? Verbally babbles reservations on voice mail with no text of adddress Clearly to call him back or see him for details or TIP So SAN Francisco can't just be polite and help a guest without remuneration

Our hotel has responded to the review
Our hotel has responded to the review

Dear Kathryn H., Thank you very much for taking the time to share your comments regarding your stay at the Fairmont Heritage Place - Ghirardelli Square. Exceptional service is what we strive to be known for; therefore your feedback is extremely important as it helps us to continually improve our service and provide a memorable experience to our valued guests. Please allow me to express my sincerest apologies. Please rest assured that we take all security manners with the upmost importance. Our relationship with our guests is of paramount importance. We hope that you will present us the opportunity to better serve you in the near future. Sincerely, Jess Garcia Owner Services Coordinator

Jon Business - 25/08/2018 AccorHotels certified review
« acceptable, nothing to get excitable about. »

Basic breakfast would of assumed that it would be a full English (cooked) provided. Staff in the restaurant at breakfast not very pleasant. Disputing a upgrade cost that I wasn't informed about on arrival.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Jon F., Thank you for taking the time to share your comments concerning your stay at the Fairmont Heritage Place - Ghirardelli Square. Excellent service is what we strive to be known for; therefore your feedback is extremely important as it enables us to continually improve our service and provide a memorable experience to our valued guests. I noticed that you rated our “breakfast and staff friendliness” experience low. I would greatly appreciate it if you would be willing to provide further information about any problem you may have encountered as this will help me better understand what happened in order to anticipate any future occurrence. Our relationship with our guests is of paramount importance. We hope that you will present us with the opportunity to better serve you soon. Sincerely, Bailey O'Neile Night Manager

Graeme M. Families - 24/08/2018 AccorHotels certified review
« Excellent stay »

Everything was excellent: the accommodation, the location, the staff

Our hotel has responded to the review
Our hotel has responded to the review

Dear Graeme M., We very much appreciate your comments regarding your stay at the Fairmont Heritage Place - Ghirardelli Square. It is always a pleasure to receive positive feedback. I will share your comments with our team in regards to our breakfast selection. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Bailey O'Neile Night Manager

Abdulla A. Families - 23/08/2018 AccorHotels certified review
« Nice place to stay »

The location is perfect for staying in San Francisco and the employees done great job with customer and concierge was helpful

Our hotel has responded to the review
Our hotel has responded to the review

Dear Shk Abdulla Eid A., We very much appreciate your comments regarding your stay at the Fairmont Heritage Place - Ghirardelli Square. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Bailey O'Neile Night Manager

Peter M. Families - 23/08/2018 AccorHotels certified review
« Excellent. »

Excelleent. Paula and her staff were first class

Our hotel has responded to the review
Our hotel has responded to the review

Dear Peter M., We very much appreciate your comments regarding your stay at the Fairmont Heritage Place - Ghirardelli Square. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Bailey O'Neile Night Manager

Charlie K. Families - 22/08/2018 AccorHotels certified review
« Excellent »

Well organized and very well trained overall.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Charlie K., Thank you for taking the time and trouble to complete a survey following your recent stay at the Fairmont Heritage Place, Ghirardelli Square. We greatly value and appreciate your positive and constructive feedback and it will be my pleasure to share your kind compliments with our team. Your experiences will serve as an encouragement to all of our colleagues as we strive every day to provide the highest standards of service for our valued guests. Thank you again for sharing your experience, and we very much look forward to warmly welcoming you again to The Savoy in the near future. Yours sincerely, Bailey O'Neile Night Manager

Anonymous Families - 22/08/2018 AccorHotels certified review
« A wonderful Hotel, I highly recommend. »

Very professional and attractive staff. Beautiful rooms and I will be going back next summer.

Our hotel has responded to the review
Our hotel has responded to the review

Dear (first name ) (last name), Thank you for taking the time and trouble to complete a survey following your recent stay at The Fairmont Heritage Place, Ghirardelli Square. We are delighted you enjoyed your stay with us and very much look forward to warmly welcoming you again to Ghirardelli in the near future. Yours sincerely, Bailey O'Neile Night Manager

Anonymous Families - 17/08/2018 AccorHotels certified review
« Great Location, Great Service »

I would probably drop the wine from 5-6. It is a short period of time with marginal wines. If you are going to do it, maybe do it for 2 hours with better quality (not necessarily more expensive).

Our hotel has responded to the review
Our hotel has responded to the review

Dear Sean V., Thank you for taking the time and trouble to complete a survey following your recent stay at The Fairmont Heritage Place, Ghirardelli Square. We greatly value and appreciate your positive and constructive feedback and it will be my pleasure to share your recommendations with our food and beverage team. Your experiences will serve as an encouragement to all of our colleagues as we strive every day to provide the highest standards of service for our valued guests. Thank you again for sharing your experience, and we very much look forward to warmly welcoming you again to The Savoy in the near future. Yours sincerely, Bailey O'Neile Night Manager

Anonymous Families - 17/08/2018 AccorHotels certified review
« Beautiful and roomy and great views! »

It was great! Only thing that I would say was a negative was both beds were very loud and creaking as tho they were broken.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Heidi N., Thank you for taking the time to tell us about your experience at the Fairmont Heritage Place - Ghirardelli Square. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Fairmont, we strive to provide a superior service experience for every customer; therefore your feedback regarding our beds, is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Bailey O'Neile Night Manager

Anne Families - 12/08/2018 AccorHotels certified review
« Great place to stay-service, location, comfort. »

Too short.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Anne H., We very much appreciate your comments regarding your stay at the Fairmont Heritage Place - Ghirardelli Square. We are delighted to read that you had an excellent stay and enjoyed your visit at our hotel. It is always encouraging to learn that guests are satisfied with our service as it is what we strive for every day. I have noted the issue with the bathroom toilet dispenser and have made sure that our engineering team is aware and I'm sorry for the inconvenience you experienced while with us. Thank you for your kind feedback, and we hope to see you again soon for another journey with us. Sincerely, Bailey O'Neile Night Manager

F. Families - 11/08/2018 AccorHotels certified review

Great location, fantastic apartment, disappointing breakfast

Our hotel has responded to the review
Our hotel has responded to the review

Dear Andrew F., Thank you for taking the time and trouble to complete a survey following your recent stay at Fairmont Heritage Place, Ghirardelli Square. We greatly value and appreciate your positive and constructive feedback and it will be my pleasure to share your kind compliments with our food and beverage team. Your experiences will serve as an encouragement to all of our colleagues as we strive every day to provide the highest standards of service for our valued guests. Thank you again for sharing your experience, and we very much look forward to warmly welcoming you again to our residences in the near future. Yours sincerely, Bailey O'Neile Night Manager

Mark G. Families - 11/08/2018 AccorHotels certified review
« Great Hotel »

Lovely rooms and friendly staff. Great location at Ghirardelli Square

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mark G., We very much appreciate your comments regarding your stay at the Fairmont Heritage Place - Ghirardelli Square. It is always a pleasure to receive positive feedback. I will share your comments with our team, particularly in regards to our food offerings with our food and beverage team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Bailey O'Neile Night Manager

Anonymous Friends - 10/08/2018 AccorHotels certified review
« Owner »

As usual, exceptional! We had friends with us who had never experienced the Fairmont-they were beyond impressed.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Charles L., We very much appreciate your comments regarding your stay at the Fairmont Heritage Place - Ghirardelli Square. It is always a pleasure to receive positive feedback, particularly from our esteemed owners. I will share your comments with our team, including ownership services, as I'm sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Bailey O'Neile Night Manager

R J. E. Couples - 08/08/2018 AccorHotels certified review
« Excellent »

Excellent treatment from checking in to checking out.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Roger E., We very much appreciate your comments regarding your stay at the Fairmont Heritage Place - Ghirardelli Square. It is always a pleasure to receive positive feedback. Please know that I will share your comments with our team, as I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Bailey O'Neile Night Manager

Deana T. Families - 08/08/2018 AccorHotels certified review
« Absolutely love everything about The Fairmont! »

The staff is always friendly and helpful, everything is clean and so welcoming. My brother and sister-in-law stayed with us and he is wheelchair bound. Although we did not have handicap room he had no limitations anywhere. The rooms are large, the decks are accessible, he was very comfortable and didn't feel stuck anywhere.

Our hotel has responded to the review
Our hotel has responded to the review

Dear James C., We very much appreciate your comments regarding your stay at the Fairmont Heritage Place - Ghirardelli Square. It is always a pleasure to receive positive feedback. I will share your comments with our team. I'm so glad that our rooms were so accommodating for your family's needs. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Bailey O'Neile Night Manager

Garry W. Friends - 08/08/2018 AccorHotels certified review
« worth the money? »

nice place, expensive for what you get.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Garry W., Thank you very much for taking the time to share your comments regarding your stay at the Fairmont Heritage Place - Ghirardelli Square. Exceptional service is what we strive to be known for; therefore your feedback is extremely important as it helps us to continually improve our service and provide a memorable experience to our valued guests. Please allow me to express my sincerest apologies. Please rest assured that we have taken the appropriate measures to address the problem with our check in procedures in order to prevent any future occurrence. Our relationship with our guests is of paramount importance. We hope that you will present us the opportunity to better serve you in the near future. Sincerely, Bailey O'Neile Night Manager

Jlballesteros Families - 08/08/2018 AccorHotels certified review
« Beautiful Property »

Excellent service. Staff is very friendly. Accommodations are well maintained.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mr. Ballesteros, We very much appreciate your comments regarding your stay at the Fairmont Heritage Place - Ghirardelli Square. It is always a pleasure to receive positive feedback, especially from owners like you. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Bailey O'Neile Night Manager

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