Fairmont Heritage Place - Ghirardelli Square 5 stars

Customer review rating 4.7/5 748 reviews
Fairmont Heritage Place - Ghirardelli Square
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Hotel extras

  • Only a 5 minute walk to Fisherman's Wharf

  • Easy access to San Francisco's historic cable car turntable

  • All of our luxury residential suites are fully equipped for your family

  • Free bike rentals

  • Grocery shopping services can be arranged before arrival or during your stay

Services in the hotel and nearby

Check-in from 16h00

Check out up to 11h00

Paying

Services and practical information
  • WIFI/Internet Access
  • Parking
  • Wheelchair access
  • Pets allowedPaying
  • 100% non-smoking hotel
  • Air conditioned
  • Languages spoken at the hotel
  • Electric car recharging units
  • Dry cleaning / Ironing
Catering
  • 5 restaurant(s)
  • 2 bar(s)
Leisure and activities
  • Fitness centre
  • Massage
  • Golf
Business services
  • 1 meeting room(s)

Hotel location

Fairmont Heritage Place - Ghirardelli Square

900 North Point Street
94109
san francisco
united states

Tel: +14152689900

Fax: (+1)4152689903

Contact email

Check-in from 16h00

Check out up to 11h00

  • By plane

    OAKLAND INTL AIRPORT At 35km / 22 miles

  • By plane

    SAN FRANCISCO INTL AIRPORT At 24km / null miles

GPS :37.805573, -122.4232614

Our accommodations

All-suite residential-style hotel. The Fairmont Heritage Place Ghirardelli Square features one, two and three bedroom luxury residences that are a bold illustration of contemporary urban design in a landmark setting. Each residence within our luxury boutique hotel features bedrooms with full private bath en suite. The living room includes a slated hearth-framed fireplace. The kitchen is fully equipped and our dining area is designed for entertaining.

Three Bedroom Bay View

  • Max. number of persons: 8
  • Area: From 176
  • Most of the accommodation: FIREPLACE *

* Subject to availability

  • Wireless internet in your room
  • Ironing board and flat-iron

Two Bedroom City View Owner

  • Max. number of persons: 6
  • Area: From 111
  • Most of the accommodation: FIREPLACE *

* Subject to availability

  • Wireless internet in your room
  • Ironing board and flat-iron

Two Bedroom Bay View Owner

  • Max. number of persons: 6
  • Area: From 111
  • Most of the accommodation: FIREPLACE *

* Subject to availability

  • Wireless internet in your room
  • Ironing board and flat-iron

Three Bedroom City View Owner

  • Max. number of persons: 8
  • Area: From 167
  • Most of the accommodation: FIREPLACE *

* Subject to availability

  • Wireless internet in your room
  • Ironing board and flat-iron

2 Bedroom Bay View ADA

  • Max. number of persons: 6
  • Area: From 111
  • Most of the accommodation: FIREPLACE *

* Subject to availability

  • Wireless internet in your room
  • Ironing board and flat-iron

Two Bedroom City View

  • Max. number of persons: 6
  • Area: From 111
  • Most of the accommodation: FIREPLACE *

* Subject to availability

  • Wireless internet in your room
  • Ironing board and flat-iron

Two Bedroom Bay View

  • Max. number of persons: 6
  • Area: From 111
  • Most of the accommodation: FIREPLACE *

* Subject to availability

  • Wireless internet in your room
  • Ironing board and flat-iron

Three Bedroom City View

  • Max. number of persons: 8
  • Area: From 167
  • Most of the accommodation: FIREPLACE *

* Subject to availability

  • Wireless internet in your room
  • Nespresso machine
  • Ironing board and flat-iron

One Bedroom City View Owner

  • Max. number of persons: 4
  • Area: From 79
  • Most of the accommodation: FIREPLACE *

* Subject to availability

  • Wireless internet in your room
  • Ironing board and flat-iron

One Bedroom Bay View Owner

  • Max. number of persons: 4
  • Area: From 79
  • Most of the accommodation: FIREPLACE *

* Subject to availability

  • Wireless internet in your room
  • Ironing board and flat-iron

1 Bedroom Bay View ADA

  • Max. number of persons: 4
  • Area: From 79
  • Most of the accommodation: FIREPLACE *

* Subject to availability

  • Wireless internet in your room
  • Ironing board and flat-iron

Exclusive Resorts Residence

  • Max. number of persons: 4
  • Area: From 79
  • Most of the accommodation: FIREPLACE *

* Subject to availability

  • Wireless internet in your room
  • Ironing board and flat-iron

Our restaurants and bars

McCormick and Kuleto's

Type of cuisine: Regional

McCormick & Kuleto's Seafood & Steaks is located in San Francisco's historic Ghirardelli Square. Enjoy a specially prepared meal in our dining room, which features expansive views of The Bay, Alcatraz Island, Aquatic Park, Angel Island and the marina.

Lunch

11:30 - 22:00

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Dinner

11:30 - 22:00

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

The PUB

Type of cuisine: Barbecue

Looking for classic comfort food? The Pub's extensive menus offer all of your Southern favorites to enjoy while overlooking our spectacular views of the Bay and Alcatraz.

Lunch

11:00 - 00:00

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Dinner

11:00 - 00:00

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

The Cheese School

Type of cuisine: Bistro

The Cheese School of San Francisco is the only independent institution of its kind in the nation. We are many things: cafe, cheese shop, cheese school, event space, and are also great caterers.

Pico - Latin Street Food

Type of cuisine: Mexican

Enjoy eating and drinking your way through the streets of Mexico, Central America, and beyond without ever leaving the beauty of Ghirardelli Square in San Francisco.

Lunch

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Dinner

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Palette Tea House

Type of cuisine: Regional

Palette Tea House introduces a refreshed perspective of Cantonese cuisine: a marriage of both authentic and modern culinary techniques. The restaurant features vibrant, authentic dim sum, live seafood, a pacific-inspired cocktails list.

Wattle Creek Winery

Photo non contractuelle / Strictly non binding

Wattle Creek Winery, in the historic Ghirardelli Square, is a lavish tasting destination in iconic San Francisco. A combination of style, taste and luxury, we provide unparalleled wine tasting experiences in the heart of the city.

San Francisco Brewing Co.

Photo non contractuelle / Strictly non binding

San Francisco Brewing Co. & Restaurant is an innovative craft brewery, bar, restaurant, and outdoor beer garden. We pour our own handcrafted beers, offer an interactive selection of games, and serve the very best of San Francisco-inspired pub food.

Your meetings and events

Our meeting rooms

  • Number of meeting rooms: 1

  • Maximum capacity: 10 people

Find out more

Our guest reviews for
Fairmont Heritage Place - Ghirardelli Square

100% genuine reviews from our guests

Find out more

AccorHotels Rating 4.7/5

748 reviews

Customer review rating 4.7/5

Dan L. Friends - 10/10/2019 AccorHotels review

Excellent

Perfict

Customer review rating 4.7/5

Dan O. (. Couples - 24/09/2019 AccorHotels review

Everything was the way I like it and should be.

Dear Dan O., Thank You for sharing your most recent experience at the Fairmont Heritage Place Ghirardelli Square. It is always a pleasure to receive positive feedback, especially from our Inspirato Members. I will share your comments with our team and thank you for highlighting that "everything was" as it should be." I am sure that this feedback will serve as an encouragement to all of our staff as this is exactly what we strive to achieve each day! Thank you again for sharing your experience, and we look forward to welcoming you back next time your plans include San Francisco. Sincerely, Jessica Vogt Director of Rooms Fairmont Ghirardelli Square Team Fairmont Heritage Place, Ghirardelli Square 900 North Point Street, Suite D100 San Francisco, California United States 94109 T + 41… F + 41… www.fairmont.com/ghirardelli

very pleasing

Customer review rating 4.7/5

Tony Families - 20/09/2019 AccorHotels review

well looked after in a prime location. Highly recommended

Dear Antony S., Thank you so much for sharing your recent stay at the Fairmont Heritage Place Ghirardelli Square. We are glad to hear that your enjoyed our privileged location in San Francisco. We appreciate your recommendations with your friends and family. We look forward to welcoming you back soon! Sincerely, Fabiola Castro Residence Services Manager

Disappointing

Customer review rating 4.7/5

Caroline A. Families - 19/09/2019 AccorHotels review

This was our second visit to the Fairmont Ghirardelli square. This visit was very different than the first. Our expectations were high because our trip in January was perfect. We were not happy with our room selection. Room was much smaller than our first stay and windows looked right out onto the square. I did request a room change but nothing was available for a two bedroom. After settling in, I noticed it was quite loud in our room. I knew the square closed at 10 so I hoped it would quiet down. It did not - loud and disruptive well past 11 pm and on into the night and early am. The windows were not blocking the noise we had a horrible nights sleep. The next morning we took the town car to breakfast. Upon returning we where asked how our stay was going and I let them know it was loud and we had no sleep. No action. Day 2 we come back from shopping with hopes of taking a tub and a nap. Music from the square was so loud in our room. We might as well have gone down because it went on loudly for 3 hrs. No insulation or poor window seals made the room unbearable. Night two same thing. Lots of noise and little sleep. I asked to skip housekeeping service and requested trash service. That took three inquiries and a text but finally got our trash taken out. Requested a fan for the noise. I did receive a fan but I would have liked a better response on noise issue. None offered. My last complaint is about in room food service. I asked for details about in room dining. We were told uber eats was “easier”and has more selections. So The only problem was driver was not allowed to come to our room and asking to have the food brought up was frowned upon, Rude really. Night two we ordered food again and another fiasco getting it to our room. I texted asking if it could be brought up and was told no. I waited out on the street and then as my driver showed up he’s was asked to park across the street. I stepped in and plead to get my food then the driver could leave. If you offer in room dining why was I told uber eats is a better option then have issues 2 nights in a row getting my order. I would have gladly had “in room dining” without the hassle. The text system and phone system is flawed. I received call about issues that were resolved and mindless texts. The two systems need to work together. 3 hours after I checked out I was sent a text asking how our stay was going ??? A little late now. We chose the Fairmont for the luxury accommodations and the service. This trip I feel like I should have saved my money and stayed elsewhere. Total waste of money, total waste of time, and leaving a vacation weekend sleepless. We were looking forward to this trip and it was such a disappointment.

Wonderfully relaxing luxury in the best part of San Francisco!

Customer review rating 4.7/5

D. A. Couples - 19/09/2019 AccorHotels review

We decided to spend a short weekend in the City for our anniversary. The Fairmont at Ghirardelli is one of our favorite locations and it once again did not disappoint! Sipping wine by the fire on the back deck area while taking in the incredible Bay views nevers get old. The staff is simply amazing, constantly exceeding our expectations. Paula (concierge) made us feel like a cross between Royalty and close family. Well done!

Dear David A., Thank you very much for choosing Fairmont Heritage Place Ghirardelli Stay to spend the weekend and celebrate such a special occasion in San Francisco. It was a pleasure to have you back with us, I am glad that had a great time in our privileged Mustard Terrace, perfect for a relaxing moment, enjoying a glass of wine and a wonderful bay view. Definitely favorite spot of our guest I will make sure to share your comments with our staff and make a special recognition to our super star Paula. Thank you again for your valued comments. We hope to see your soon. Sincerely, Fabiola Castro Residence Services Manager

Always a pleasure to come “home”

Customer review rating 4.7/5

Anonymous Business - 19/09/2019 AccorHotels review

Exclusive Resorts is the best and we love the staff there! Even charged my EV overnight without asking.

Dear Derel R., We very much appreciate your comments regarding your stay at the Fairmont Heritage Place Ghirardelli Square. Thank you for taking the time to share your recent experience with us. Our designated Exclusive Resort Concierge and the entire staff valued your feedback and they are always working together to make a momorable moment while you are visitiong us. We are looking fordward to welcoming you back in San Francisco. Sincerely, Fabiola Castro Residence Services Manager

every moment was an unforgettable experience

Customer review rating 4.7/5

John S. Friends - 13/09/2019 AccorHotels review

Wonderful bed slept well, incredible views, room amenities were superb. We took friends with use to the hotel and they are still talking to use about what a great time they had. The room was decorated with very high taste, use of color etc. Kitchen furnished every item that we could possibly need. Staff was gracious and engaging. I have spent a good part of my life working in hotel industry and have stayed at many hotels around the world. I have had no better experience than I had at Fairmont Ghiradelli Square. Thanks for the memories!

Dear John S., We very much appreciate your comments regarding your stay at the Fairmont Heritage Place Ghirardelli Square. It is always a pleasure to receive positive feedback. I will be happy to share your comments with our team. I am glad that we made you feel unique and privilaged and that you were able to share your experience with your friends. Thank you for your kind compliments about the residence, it is part of the experience that that we offer for to our guest to make them feel at home. Thank you again for taking the time to share your expierience.We hope your next visit will be as pleasant as the previous one. Sincerely, Fabiola Castro Residence Services Manager

It was ok...

Customer review rating 4.7/5

Veevalerie Friends - 13/09/2019 AccorHotels review

Had high expectations but was not impressed. Great location, steps from our birthday dinner at McCormick. But the 5star hotel felt more like an AirBnB.

Dear Valerie F., Thank you for taking the time to share your comments on your stay at the Fairmont Heritage Place - Ghirardelli Square. We value any feedback to know when we are meeting expectations and, more importantly, to improve when we are not. I am so sorry the service was not up to the quality we at Fairmont try to uphold. I will directly speak to the housekeepers on better toiletries as well as the front desk team to see how we can improve our check-ins and departures. If there was anything else that put a damper on your stay, please do not hesitate to email me directly. Our relationship with our guests is of paramount importance. We hope that you will present us with the opportunity to better serve you soon. Sincerely, Johnson Pham Fairmont Heritage Place, Ghirardelli Square 900 N. Point, Suite D100 San Francisco, California 94109 Tel 41… Fax 41… www.fairmont.com/ghirardelli

Extraordinary customer service.

Customer review rating 4.7/5

Jodi W. Friends - 08/09/2019 AccorHotels review

The accommodations were lovely and excellent customer service provided.

Dear Jodi W., We very much appreciate your comments regarding your stay at the Fairmont Heritage Place - Ghirardelli Square. It is always a pleasure to receive positive feedback. Thank you for highlighting the 'extraordinary customer service" I will share this with the team as I am sure that this feedback will serve as an encouragement to all of our staff as we strive to provide a great customer service. Thank you again for sharing your experience, and we hope to welcome you back to the property when your future plans include San Francisco! Sincerely, Jessica Hernandez Assistant Front Office Manager

Awesome stay in perfect location

Customer review rating 4.7/5

Anonymous Families - 06/09/2019 AccorHotels review

We loved the apartment for our family. Breakfast and happy hour was great. The best part was the patio areas with the firepits overlooking Ghiradelli Square and the Bay.

Dear Tim H., We very much appreciate your comments regarding your stay at the Fairmont Heritage Place - Ghirardelli Square. It is always a pleasure to receive positive feedback I am glad your family enjoy our breakfast and wine reception definitely our terraces are one of the attractive of the property. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Jessica Hernandez Assistant Front Office Manager

Great location, beautiful rooms, helpful concierge

Customer review rating 4.7/5

Dairyallergymom Families - 31/08/2019 AccorHotels review

Our family thoroughly enjoyed our stay at this beautiful place. There was plenty of room, the bedrooms were very comfortable, and the accessible decks had truly unbelievable views.

Dear Katherine, Thank You so much for sharing your most recent experience at the Fairmont Heritage Place Ghirardelli Square. It is always a pleasure to receive positive feedback and thank you for highlighting "the great location ,beautiful rooms and helpful concierge." I will be happy to share this comments with the team. We are glad to hear that we were able to uphold your expectations and provide a pleasant stay for you. Thank you again for sharing your experience, and we look forward to welcoming you back next time your plans include San Francisco! Regards, Jessica Hernandez Assistant Front Office Manager

The property is fanstastic. We stayed in the Clock Tower. What a space!

Customer review rating 4.7/5

Todd S. Couples - 30/08/2019 AccorHotels review

Used the bikes, and they were great. Loved the wine and cheese happy hour. Breakfast was lovely.

Dear Todd S., We very much appreciate your comments regarding your stay at the Fairmont Heritage Place - Ghirardelli Square. I am glad to read you had a fantastic stay and you enjoyed the spacious residence and our complimentary bikes. It is always a pleasure to receive positive feedback. I will share your comments with our team. We are delighted you enjoyed your stay with us and very much look forward to warmly welcoming you again to The Fairmont Heritage Place in the near future when your plans include San Francisco!. Sincerely, Jessica Hernandez Assistant Front Office Manager

Facility is great, service not so great

Customer review rating 4.7/5

Dek116 Friends - 30/08/2019 AccorHotels review

No one opened the door upon our arrival. After I got through the door a bellman asked if I would like assistance lugging my small but heavy rolling suitcase up the stairs. (No ramp, totally inaccessible.). So he carried my bag up the 10 steps and expects a tip. I should have had a complementary door opening and access to roll my suitcase to reception.

Dear Burton S., Thank you for taking the time to tell us about your experience at the Fairmont Heritage Place - Ghirardelli Square. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Fairmont, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Jessica Hernandez Assistant Front Office Manager

Good

Customer review rating 4.7/5

Anonymous Families - 29/08/2019 AccorHotels review

Always enjoy the location, view, space of residence, concierge and hotel car.

Dear Denise H., We very much appreciate your comments regarding your stay at the Fairmont Heritage Place - Ghirardelli Square. It was our absolute pleasure to host you back at the property and thank you so much for your positive feedback be sure that I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we look forward to welcome you back to the property Sincerely, Jessica Hernandez Assistant Front Office Manager

Very happy.

Customer review rating 4.7/5

Al Families - 15/08/2019 AccorHotels review

We stayed in a nicely appointed apartment.

Dear Oceane G., Thank You so much for sharing your most recent experience at the Fairmont Heritage Place Ghirardelli Square. It is always a pleasure to receive positive feedback and thank you for highlighting our residences. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we look forward to welcoming you back next time your plans include San Francisco. Sincerely, Jessica Vogt Director of Rooms Fairmont Ghirardelli Square Team Fairmont Heritage Place, Ghirardelli Square 900 North Point Street, Suite D100 San Francisco, California United States 94109 T + 41… F + 41… www.fairmont.com/ghirardelli

Great experience

Customer review rating 4.7/5

Marnie H. Families - 15/08/2019 AccorHotels review

Great experience. Loved the location, the house car option was a great bonus. The staff, especially Daniel at the front desk was wonderful. Gave us great recommendations, mapped out our sites to visit, super helpful and knowledgeable. Loved the continental breakfast and wine and cheese presentations. Our 3 bedroom was perfect for our family.

Dear Robert H., Thank you so much for sharing your most recent experience at the Fairmont Heritage Place Ghirardelli Square It is always a pleasure to receive positive feedback, and thank you for highlighting Daniel at the Concierge Desk for providing exceptional service to you and your family. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we look forward to welcoming you back next time your plans include San Francisco. Sincerely, Jessica Vogt Director of Rooms Fairmont Ghirardelli Square Team Fairmont Heritage Place, Ghirardelli Square 900 North Point Street, Suite D100 San Francisco, California United States 94109 T + 41… F + 41… www.fairmont.com/ghirardelli
Customer review rating 4.7/5

Faisal A. Families - 06/08/2019 AccorHotels review

It was superb. Perfect in fact. I wish I had more time. The view from the room was amazing.

Dear Faisal A., Thank you so much for sharing your most recent experience at the Fairmont Heritage Place Ghirardelli Square. It is always a pleasure to receive positive feedback and I am so glad to see that your stay was "perfect" and you enjoyed the incredible view from your residence. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we look forward to welcoming you back next time your plans include San Francisco! Sincerely, Jessica Vogt Director of Rooms Fairmont Ghirardelli Square Team Fairmont Heritage Place, Ghirardelli Square 900 North Point Street, Suite D100 San Francisco, California United States 94109 T + 41… F + 41… www.fairmont.com/ghirardelli

Fantastic service and location

Customer review rating 4.7/5

Karen C. Families - 06/08/2019 AccorHotels review

We thoroughly enjoyed our stay at the Fairmont Ghirardelli Square. The service was exceptional and the location was perfect. The breakfast and wine and cheese offerings were super convenient and a nice touch. We would definitely stay here again.

Dear Karen C., Thank you so much for sharing your most recent experience at the Fairmont Heritage Place Ghirardelli Square. It is always a pleasure to receive positive feedback and thank you for highlighting the exceptional service and location as well as the complimentary breakfast and wine and cheese reception. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we look forward to welcoming you back next time your plans include San Francisco. Sincerely, Jessica Vogt Director of Rooms Fairmont Ghirardelli Square Team Fairmont Heritage Place, Ghirardelli Square 900 North Point Street, Suite D100 San Francisco, California United States 94109 T + 41… F + 41… www.fairmont.com/ghirardelli

Good locale , views etc. condo was fine clean , staff helpful

Customer review rating 4.7/5

Bill G. Friends - 02/08/2019 AccorHotels review

Staff was very helpful onplaces to eat and how to get there! Also enjoyed the 5 pm wine and cheese each day and the chocolates

Dear Mr. G., Thank you so much for sharing your most recent experience at the Fairmont Heritage Place Ghirardelli Square. It is always a pleasure to receive positive feedback and thank you for highlighting our helpful staff and our complimentary wine and cheese reception. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we look forward to welcoming you back next time your plans include San Francisco. Sincerely, Jessica Vogt Director of Rooms Fairmont Ghirardelli Square Team Fairmont Heritage Place, Ghirardelli Square 900 North Point Street, Suite D100 San Francisco, California United States 94109 T + 41… F + 41… www.fairmont.com/ghirardelli

I have always loved this property

Customer review rating 4.7/5

David Business - 31/07/2019 AccorHotels review

It is always a pleasure. i would continue to work on the valet experience with bags and greeting as that aspect could be slightly improved.

Dear Mr. Z., Thank you so much for sharing your most recent experience at the Fairmont Heritage Place Ghirardelli Square It is always a pleasure to receive positive feedback and so glad to see that you have always loved this property. This is great to read, especially from our Exclusive Resorts Members and Silver Status Le Club Accor Hotel Members. I will share your comments with our team. I would certainly like to learn more in related to your valet and luggage experience. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we look forward to welcoming you back next time your plans include San Francisco. Sincerely, Jessica Vogt Director of Rooms Fairmont Ghirardelli Square Team Fairmont Heritage Place, Ghirardelli Square 900 North Point Street, Suite D100 San Francisco, California United States 94109 T + 41… F + 41… www.fairmont.com/ghirardelli
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