Hotel - Fairmont Heritage Place - Ghirardelli Square
Fairmont Hotel Fairmont Hotel

Fairmont Heritage Place - Ghirardelli Square

4.7/5 535 reviews
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  • The hotel has wifi WIFI/Internet Access
  • The hotel serves breakfast Breakfast
  • The hotel has a bar Bar
  • The hotel has a parking Parking
  • The hotel has a restaurant Restaurant
  • The hotel has air conditioning in rooms Air Conditioning
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Services in the hotel and nearby

Check-in from 16h00
Check out up to 11h00

Services and practical information

Paying
  • WIFI/Internet Access
    • WIFI at the hotel
    • High-speed Internet
    • WIFI in your room
  • Parking
    • Private outdoor parking (Paying)
    • Public indoor parking (Paying)
    • Valet parking (Paying)
    • Well-lit parking
  • Pets allowed
  • 100% non-smoking hotel
  • Air conditioned
    • Air conditioning
    • Automatic air control
    • Air Conditioning

Leisure and activities

  • Fitness centre
  • Massage
  • Golf  (Nearby)

Catering

  • 3 restaurant(s)
  • 2 bar(s)

Business services

  • 1 meeting room(s)
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Hotel location

Our rooms

All-suite residential-style hotel. The Fairmont Heritage Place Ghirardelli Square features one, two and three bedroom luxury residences that are a bold illustration of contemporary urban design in a landmark setting.

  • 41 rooms
  • 100% non-smoking hotel
    • Air conditioning
    • Emergency exit map
    • Automatic air control
    • Opening windows
    • WIFI in your room
    • Shower
    • Sprinkler in room
    • Keycard-operated door locks
    • Audible smoke alarms in rooms
    • Security peephole
    • Emergency info in rooms
Our rooms fittings

Our restaurants and bars

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See all our bars
See all our restaurants and bars

Your meetings and events

4.7/5 AccorHotels Rating 535 reviews

Our guest reviews for Fairmont Heritage Place - Ghirardelli Square

100% genuine reviews from our guests

Find out more
Anne Families - 12/08/2018 AccorHotels certified review
« Great place to stay-service, location, comfort. »

Too short.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Anne H., We very much appreciate your comments regarding your stay at the Fairmont Heritage Place - Ghirardelli Square. We are delighted to read that you had an excellent stay and enjoyed your visit at our hotel. It is always encouraging to learn that guests are satisfied with our service as it is what we strive for every day. I have noted the issue with the bathroom toilet dispenser and have made sure that our engineering team is aware and I'm sorry for the inconvenience you experienced while with us. Thank you for your kind feedback, and we hope to see you again soon for another journey with us. Sincerely, Bailey O'Neile Night Manager

F. Families - 11/08/2018 AccorHotels certified review

Great location, fantastic apartment, disappointing breakfast

Our hotel has responded to the review
Our hotel has responded to the review

Dear Andrew F., Thank you for taking the time and trouble to complete a survey following your recent stay at Fairmont Heritage Place, Ghirardelli Square. We greatly value and appreciate your positive and constructive feedback and it will be my pleasure to share your kind compliments with our food and beverage team. Your experiences will serve as an encouragement to all of our colleagues as we strive every day to provide the highest standards of service for our valued guests. Thank you again for sharing your experience, and we very much look forward to warmly welcoming you again to our residences in the near future. Yours sincerely, Bailey O'Neile Night Manager

Mark G. Families - 11/08/2018 AccorHotels certified review
« Great Hotel »

Lovely rooms and friendly staff. Great location at Ghirardelli Square

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mark G., We very much appreciate your comments regarding your stay at the Fairmont Heritage Place - Ghirardelli Square. It is always a pleasure to receive positive feedback. I will share your comments with our team, particularly in regards to our food offerings with our food and beverage team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Bailey O'Neile Night Manager

Anonymous Friends - 10/08/2018 AccorHotels certified review
« Owner »

As usual, exceptional! We had friends with us who had never experienced the Fairmont-they were beyond impressed.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Charles L., We very much appreciate your comments regarding your stay at the Fairmont Heritage Place - Ghirardelli Square. It is always a pleasure to receive positive feedback, particularly from our esteemed owners. I will share your comments with our team, including ownership services, as I'm sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Bailey O'Neile Night Manager

R J. E. Couples - 08/08/2018 AccorHotels certified review
« Excellent »

Excellent treatment from checking in to checking out.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Roger E., We very much appreciate your comments regarding your stay at the Fairmont Heritage Place - Ghirardelli Square. It is always a pleasure to receive positive feedback. Please know that I will share your comments with our team, as I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Bailey O'Neile Night Manager

Deana T. Families - 08/08/2018 AccorHotels certified review
« Absolutely love everything about The Fairmont! »

The staff is always friendly and helpful, everything is clean and so welcoming. My brother and sister-in-law stayed with us and he is wheelchair bound. Although we did not have handicap room he had no limitations anywhere. The rooms are large, the decks are accessible, he was very comfortable and didn't feel stuck anywhere.

Our hotel has responded to the review
Our hotel has responded to the review

Dear James C., We very much appreciate your comments regarding your stay at the Fairmont Heritage Place - Ghirardelli Square. It is always a pleasure to receive positive feedback. I will share your comments with our team. I'm so glad that our rooms were so accommodating for your family's needs. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Bailey O'Neile Night Manager

Garry W. Friends - 08/08/2018 AccorHotels certified review
« worth the money? »

nice place, expensive for what you get.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Garry W., Thank you very much for taking the time to share your comments regarding your stay at the Fairmont Heritage Place - Ghirardelli Square. Exceptional service is what we strive to be known for; therefore your feedback is extremely important as it helps us to continually improve our service and provide a memorable experience to our valued guests. Please allow me to express my sincerest apologies. Please rest assured that we have taken the appropriate measures to address the problem with our check in procedures in order to prevent any future occurrence. Our relationship with our guests is of paramount importance. We hope that you will present us the opportunity to better serve you in the near future. Sincerely, Bailey O'Neile Night Manager

Jlballesteros Families - 08/08/2018 AccorHotels certified review
« Beautiful Property »

Excellent service. Staff is very friendly. Accommodations are well maintained.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mr. Ballesteros, We very much appreciate your comments regarding your stay at the Fairmont Heritage Place - Ghirardelli Square. It is always a pleasure to receive positive feedback, especially from owners like you. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Bailey O'Neile Night Manager

Anonymous Families - 08/08/2018 AccorHotels certified review
« Complete untrustworthy hotel and not a safe place for children - or anyone! »

Delay in initial access to room on arrival despite request for early check-in - Access finally given at 1800 delay due to lack of housekeeping resource. On the Sunday night a bachelor party took place in the suite two doors away. There were approx. 15 people in attendance and they used their own music box and utilized the residents terrace for their party. This denied access to other residents and created a noisy disturbance. Noise included loud use of profanities - I had to take my children inside. distraught. This teddy bear had travelled all over the world without incident and had been carefully placed on top of his pyjamas in their bedroom that morning by my wife. This teddy bear has still not been returned and this incident caused enormous distress to the entire family for the remainder of our 3 week holiday and still to this day no adequate explanation has been given by the hotel? – only explanation was that the linen had been changed and the teddy bear must had gone with it despite us NOT requesting this service and there being no evidence that the linen had indeed been changed. The hotel broke our TRUST – the rooms even when left locked are not safe! The ultimate failure at any hotel.

David A. B. B. Couples - 08/08/2018 AccorHotels certified review
« Exceptional service from beginning to end. Everyone was very professional and helpful in every way »

Our apartment was beautiful, perfectly maintained, and extremely comfortable. The staff couldn’t have been more helpful or professional. All needs we had were met. Experience was a 10

Our hotel has responded to the review
Our hotel has responded to the review

Dear Dr. B., We very much appreciate your comments regarding your stay at the Fairmont Heritage Place - Ghirardelli Square. We are delighted to read that you had an excellent stay and enjoyed your visit at our hotel. It is always encouraging to learn that guests are satisfied with our service as it is what we strive for every day. Thank you for your kind feedback, and we hope to see you again soon for another incredible journey with us. Sincerely, Bailey O'Neile Night Manager

Lili Families - 06/08/2018 AccorHotels certified review
« I left my heart in San Francisco »

Amazing staff, attentive, service oriented, and good attitude working with all people around the world. Couldn't ask for a better location. We were able to move to a better situated room after a couple of nights. Outstanding breakfast every morning with top quality fruit!

Our hotel has responded to the review
Our hotel has responded to the review

Dear Leonard K., On behalf of the entire team here at Fairmont Heritage Place, Ghirardelli Square, thank you for selecting our property when your recent travels included San Francisco. As the Director of Rooms, it's always a pleasure to receive positive feedback from our guests, therefore thank you for sharing your experience with us as well as highlighting that you left your heart in San Francisco and had such an amazing experience as this truly warms my heart to see such reviews! Plus, thank you for also commenting on the amazing staff and their attentiveness and good attitude and the outstanding breakfast with top notch fruits. I will most certainly share your comments with our team. It also bring me great pleasure to read that our team was also able to move you into a room that better fit your needs and made that happen for you. If you have any additional comments you would like to share please feel free to email me directly as your insight greatly helps us as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we look forward to welcoming you back next time your plans involve San Francisco. Warm Regards, Jessica Vogt Director of Rooms Fairmont Ghirardelli Square Team Fairmont Heritage Place, Ghirardelli Square 900 North Point Street, Suite D100 San Francisco, California United States 94109 T + 41… F + 41… www.fairmont.com/ghirardelli

Ron M. J. Families - 05/08/2018 AccorHotels certified review
« Location, staff, cleanliness and service exceeded expectations »

As above

Our hotel has responded to the review
Our hotel has responded to the review

Dear Ron J., On behalf of the entire team here at Fairmont Heritage Place, Ghirardelli Square, thank you for selecting our property when your recent travels included San Francisco. As the Director of Rooms, it's always a pleasure to receive positive feedback from our guests, therefore thank you for sharing your experience with us as well as highlighting that the location, staff, cleanliness not only met your expectations but exceeded them! I will most certainly share your comments with our team. If you have any additional comments you would like to share please feel free to email me directly as your insight greatly helps us as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we look forward to welcoming you back next time your plans involve San Francisco. Warm Regards, Jessica Vogt Director of Rooms Fairmont Ghirardelli Square Team Fairmont Heritage Place, Ghirardelli Square 900 North Point Street, Suite D100 San Francisco, California United States 94109 T + 41… F + 41… www.fairmont.com/ghirardelli

Belle Families - 04/08/2018 AccorHotels certified review
« Short but sweet »

Great place for family. Convenience and beautiful.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Sirisanr P., On behalf of the entire team here at Fairmont Heritage Place, Ghirardelli Square, thank you for selecting our property when your recent travels included San Francisco. As the Director of Rooms, it's always a pleasure to receive positive feedback from our guests, therefore thank you for sharing your experience with us as well as highlighting that the property is a great place for families and how convenient it was! I will most certainly share your comments with our team. I did notice you had left quality of food and beverage as an area of improvement. If you have any additional comments regarding this you would like to share please feel free to email me directly as your insight greatly helps us as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we look forward to welcoming you back next time your plans involve San Francisco. Warm Regards, Jessica Vogt Director of Rooms Fairmont Ghirardelli Square Team Fairmont Heritage Place, Ghirardelli Square 900 North Point Street, Suite D100 San Francisco, California United States 94109 T + 41… F + 41… www.fairmont.com/ghirardelli

Michael S. Families - 04/08/2018 AccorHotels certified review
« My family adored staying with you in San Francisco! »

Wonderful accommodations, well maintained, great location and exceptional service.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Michael S., On behalf of the entire team here at Fairmont Heritage Place, Ghirardelli Square, thank you for selecting our property when your recent travels included San Francisco. As the Director of Rooms, it's always a pleasure to receive positive feedback from our guests, therefore thank you for sharing your experience with us as well as highlighting that you family adored staying with us! I will most certainly share your comments with our team. Plus, thank you so much for the kind words regarding the exceptional service, location, and how the property is well maintained. If you have any additional comments you would like to share please feel free to email me directly as your insight greatly helps us as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we look forward to welcoming you back next time your plans involve San Francisco. Warm Regards, Jessica Vogt Director of Rooms Fairmont Ghirardelli Square Team Fairmont Heritage Place, Ghirardelli Square 900 North Point Street, Suite D100 San Francisco, California United States 94109 T + 41… F + 41… www.fairmont.com/ghirardelli

Anonymous Families - 03/08/2018 AccorHotels certified review
« Very glad to meet the new manager, Mr. Fong »

Mr. Fong requested a meeting and thought I would miss it so sent an email expressing a few minor concerns as an owner. My schedule shifted and we were able to meet after all and I was very pleased to see he took the concerns seriously and planned to investigate.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mr. M., On behalf of the entire team here at Fairmont Heritage Place, Ghirardelli Square, thank you so much for sharing your invaluable feedback on your most recent stay at your second home. As the Director of Rooms, it's always a pleasure to receive positive Owner feedback, and I know Mr. Fong was certainly glad to meet you and discuss your concerns and insights! Having this feedback greatly helps us as we strive to continuously improve the quality of our services for our owners. Also, you should have received a Did You Know from Jonathan & the Owner Services Team sharing that Owners moving forward will be receiving a different survey specifically geared towards ownership so look out for that survey after your next stay. Thank you again for sharing your experience, and we look forward to welcoming you back for your Planned Week in October over Fleet Week. Warm Regards, Jessica Vogt Director of Rooms Fairmont Ghirardelli Square Team Fairmont Heritage Place, Ghirardelli Square 900 North Point Street, Suite D100 San Francisco, California United States 94109 T + 41… F + 41… www.fairmont.com/ghirardelli

Kt Families - 03/08/2018 AccorHotels certified review
« Perfect hotel and amazing location »

We only stayed at the hotel for 2 nights, but it was perfect. Our view of the bay was awesome. There are loads of shops and restaurants just outside the door. Our kids loved the fact that the Ghirardelli chocolate shop was below them. The rooms are clean and the staff that we met were very friendly and helpful.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Catherine H., On behalf of the entire team here at Fairmont Heritage Place, Ghirardelli Square, thank you for selecting our property when your recent travels included San Francisco. As the Director of Rooms, it's always a pleasure to receive positive Guest feedback, therefore thank you for highlighting that the, rooms were clean and the location was amazing with the convenience of having Ghirardelli Chocolate and Shops just footsteps away! I will most certainly share your comments with our team. Plus, thank you for the additional comment on the friendliness and helpfulness of the staff that is truly what we strive to accomplish each day so thank you again for the kind words Thank you again for sharing your experience, and we look forward to welcoming you back next time your plans involve San Francisco. Sincerely, Jessica Vogt Director of Rooms Fairmont Ghirardelli Square Team Fairmont Ghirardelli Square Team Fairmont Heritage Place, Ghirardelli Square 900 North Point Street, Suite D100 San Francisco, California United States 94109 T + 41… F + 41… www.fairmont.com/ghirardelli

Raj Couples - 03/08/2018 AccorHotels certified review
« Relaxing and Fun »

We stayed just for just one night to celebrate our anniversary. The Fairmont was a perfect home base and super relaxing/comforting at the end of the night and the next morning.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Raj J., On behalf of the entire team here at Fairmont Heritage Place, Ghirardelli Square, thank you for selecting our property when your recent travels included San Francisco. As the Director of Rooms, it's always a pleasure to receive positive feedback from our Exclusive Resorts Members, therefore thank you for sharing your experience with us and highlighting your special occasion and how fun and relaxing your time here was! I will most certainly share your comments with our team. Also, I did notice you had left an additional comment on quality of food and beverage as a room for improvement. If you have any additional comments on this area you would like to share more on I would most certainly like to gain more insight as this feedback greatly helps us as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we look forward to welcoming you back next time your plans involve San Francisco. Warm Regards, Jessica Vogt Director of Rooms Fairmont Ghirardelli Square Team Fairmont Heritage Place, Ghirardelli Square 900 North Point Street, Suite D100 San Francisco, California United States 94109 T + 41… F + 41… www.fairmont.com/ghirardelli

Anonymous Families - 03/08/2018 AccorHotels certified review
« Comfortable »

Our needs for this trip were capably served by your facility and staff.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Marica N., On behalf of the entire team here at Fairmont Heritage Place, Ghirardelli Square, thank you for selecting our property when your recent travels included San Francisco. As the Director of Rooms, it's always a pleasure to receive positive feedback from our guests, therefore thank you for sharing your experience with us as well as highlighting that your trip was comfortable and your needs were met! I will most certainly share your comments with our team. I did notice your additional comment regarding the quality of the facilities. If you have any additional comments you would like to share please feel free to email me directly as your insight greatly helps us as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we look forward to welcoming you back next time your plans involve San Francisco. Warm Regards, Jessica Vogt Director of Rooms Fairmont Ghirardelli Square Team Warm Regards, Fairmont Ghirardelli Square Team Fairmont Heritage Place, Ghirardelli Square 900 North Point Street, Suite D100 San Francisco, California United States 94109 T + 41… F + 41… www.fairmont.com/ghirardelli

Amy Families - 09/06/2018 AccorHotels certified review
« So fun! »

It was wonderful staying with family and to have all our rooms together. We loved having the extra space and being so close to the waterfront. And, what a sweet surprise to find a Happy Birthday card and bottle of wine for our son’s 21st birthday. Hannah was very helpful along with the concierges. The continental breakfast was good and the accommodations nice. It was also cool there were bikes to use and a car to shuttle people within a 2 mile radius of Heritage Place. I would be remiss to not mention the Ghirardelli chocolate-yum!

Our hotel has responded to the review
Our hotel has responded to the review

Dear Amy W., On behalf of the entire team here at Fairmont Heritage Place, Ghirardelli Square, thank you for selecting our property for a 3 night family celebration in 3 Residences for your son's 21st Birthday, plus thank you too for assisting us by completing this online Guest Satisfaction survey. As the General Manager, it's always a pleasure to receive positive Guest feedback, therefore thank you for confirming what an Outstanding family stay/celebration experience you enjoyed while staying with us, and how Hanna did a such a great job recognizing your son's 21st Birthday. However, with that said, please accept my sincerest apologies for some oversights we seemed to have had with the attention to detail regarding housekeeping. Thank you once again for selecting our property, and for your feedback, and if I can ever assist you with anything, please don't hesitate to let me know, especially when your future travels once again includes San Francisco Yours sincerely, Edward J. Roe General Manager Fairmont Heritage Place, Ghirardelli Square ed…

Anonymous Families - 07/06/2018 AccorHotels certified review
« Place is lovely; corner unit is noisy »

The residences are quite spectacular, with views of the Bay, extremely helpful concierge staff, good coffee at breakfast, etc. The only downside to Unit 306 is the noise that comes from the street throughout the night.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Cheryl E., On behalf of the entire team here at Fairmont Heritage Place, Ghirardelli Square, thank you for selecting our property for a 3 night stay last month through Exclusive Resorts when your recent travels included San Francisco, plus thank you too for assisting us by completing this online Guest Satisfaction survey. As the General Manager, it's always a pleasure to receive positive Guest feedback, therefore thank you for confirming what an Outstanding pleasant and comfortable experience you enjoyed while staying with us, and thank you for highlighting how "extremely helpful" the concierge were. However with that said, please accept my utmost sincerest apologies for the street noise concerns when staying in Residence # 306. Thank you once again for selecting our property, and for your feedback, and if I can ever assist you with anything, please don't hesitate to let me know, especially when your future travels once again includes San Francisco, Yours sincerely, Edward J. Roe General Manager Fairmont Heritage Place, Ghirardelli Square ed…

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