Fairmont Mayakoba 0 star

Customer review rating 4.7/5 4,889 reviews
Fairmont Mayakoba
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+ 25 Services
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Room 1

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Hotel extras

  • Guided catamaran tour

  • Free Wi-Fi

  • 24/7 on-property transportation via chauffeured golf carts

  • Access to the Fitness Center for guests Ages 16+

  • On-property birdwatching, boat tours

This hotel participates to Planet 21 and is acting in favour of Positive Hospitality.

Services in the hotel and nearby

Check-in from 15h00

Check out up to 12h00

Paying

Services and practical information
  • WIFI/Internet Access
  • Parking
  • Accessibility for people with reduced mobility
  • Pets allowedPaying
  • Services for children
  • 100% non-smoking hotel
  • Air conditioned
  • Languages spoken at the hotel
  • Laundry
  • Boutiques/shopping
Leisure and activities
  • Swimming pool
  • Fitness centre
  • Well-being
  • Services for children
  • Golf
  • Tennis (Nearby)
  • Beach and water sports
  • Bicycles rental
Catering
  • 5 restaurant(s)
  • 2 bar(s)
  • Room service
Business services
  • 16 meeting room(s)
  • Conventions hotel
  • Business centre
  • Copy/print service available

Hotel location

Fairmont Mayakoba

Carretera Federal Cancún
Playa del Carmen Km 298
77710
riviera maya
mexico

Tel: +529842063000

Fax: (+52)9842063030

Contact email

Check-in from 15h00

Check out up to 12h00

GPS :20.687637, -87.027426

Our accommodations

Boasting the ambience of a gracious Mexican home, the resort's 401 guest rooms are located in a low-rise building and clustered throughout the property in 90 two-story Casitas. Spa-style bathrooms with separate shower and tub. Furnished balcony/terrace.

Fairmont King

  • Max. number of persons: 3
  • Area: From 41
  • Most of the accommodation: Balcony *

* Subject to availability

  • Wireless internet in your room
  • Nespresso machine
  • Mini Bar

Fairmont 2 Queens

  • Max. number of persons: 4
  • Area: From 41
  • Most of the accommodation: Balcony *

* Subject to availability

  • Wireless internet in your room
  • Nespresso machine
  • Mini Bar

Deluxe Casita King

  • Max. number of persons: 3
  • Area: From 43
  • Most of the accommodation: Terrace *

* Subject to availability

  • Wireless internet in your room
  • Nespresso machine
  • Mini Bar

Deluxe Casita 2 Queens

  • Max. number of persons: 4
  • Area: From 43
  • Most of the accommodation: Terrace *

* Subject to availability

  • Wireless internet in your room
  • Nespresso machine
  • Mini Bar

Signature Casita King

  • Max. number of persons: 3
  • Area: From 45
  • Most of the accommodation: Terrace *

* Subject to availability

  • Wireless internet in your room
  • Nespresso machine
  • Mini Bar

Signature Casita 2 Queens

  • Max. number of persons: 4
  • Area: From 45
  • Most of the accommodation: Terrace *

* Subject to availability

  • Wireless internet in your room
  • Nespresso machine
  • Mini Bar

Beach Area Casita King

  • Max. number of persons: 3
  • Area: From 43
  • Most of the accommodation: Balcony *

* Subject to availability

  • Wireless internet in your room
  • Nespresso machine
  • Mini Bar

Beach Area Casita 2 Queens

  • Max. number of persons: 4
  • Area: From 43
  • Most of the accommodation: Balcony *

* Subject to availability

  • Wireless internet in your room
  • Nespresso machine
  • Mini Bar

Fairmont View King NS Room

  • Max. number of persons: 3
  • Area: From 41
  • Most of the accommodation: Balcony *

* Subject to availability

  • Wireless internet in your room
  • Nespresso machine
  • Mini Bar

Fairmont View Queen Queen NS Room

  • Max. number of persons: 4
  • Area: From 41
  • Most of the accommodation: Balcony *

* Subject to availability

  • Wireless internet in your room
  • Nespresso machine
  • Mini Bar

Beach Front Casita QQ NS

  • Max. number of persons: 4
  • Area: From 55
  • Most of the accommodation: Terrace *

* Subject to availability

  • Wireless internet in your room
  • Nespresso machine
  • Mini Bar

Signature Casita Suite King

  • Max. number of persons: 5
  • Area: From 85
  • Most of the accommodation: Balcony *

* Subject to availability

  • Wireless internet in your room
  • Nespresso machine
  • Mini Bar

Beach Area Casita Suite King

  • Max. number of persons: 5
  • Area: From 103
  • Most of the accommodation: PRIVATE_POOL *

* Subject to availability

  • Wireless internet in your room
  • Nespresso machine
  • Mini Bar

Beach Front Casita Suite King

  • Max. number of persons: 5
  • Area: From 89
  • Most of the accommodation: PRIVATE_POOL *

* Subject to availability

  • Wireless internet in your room
  • Nespresso machine
  • Mini Bar

Signature Casita Suite 2 Queens

  • Max. number of persons: 5
  • Area: From 85
  • Most of the accommodation: Balcony *

* Subject to availability

  • Wireless internet in your room
  • Nespresso machine
  • Mini Bar

Beach Front Premium Suite King NS

  • Max. number of persons: 3
  • Area: From 100
  • Most of the accommodation: Terrace *

* Subject to availability

  • Wireless internet in your room
  • Nespresso machine
  • Mini Bar

Bambu Suite King NS

  • Max. number of persons: 4
  • Area: From 172
  • Most of the accommodation: PRIVATE_POOL *

* Subject to availability

  • Wireless internet in your room
  • Nespresso machine
  • Mini Bar

Coral Suite King NS

  • Max. number of persons: 4
  • Area: From 139
  • Most of the accommodation: PRIVATE_POOL *

* Subject to availability

  • Wireless internet in your room
  • Nespresso machine
  • Mini Bar

Tortuga Presidential Suite

  • Max. number of persons: 4
  • Area: From 198
  • Most of the accommodation: PRIVATE_POOL *

* Subject to availability

  • Wireless internet in your room
  • Nespresso machine
  • Mini Bar

Camaleon Presidential Suite

  • Max. number of persons: 6
  • Area: From 205
  • Most of the accommodation: PRIVATE_POOL *

* Subject to availability

  • Wireless internet in your room
  • Nespresso machine
  • Mini Bar

Our restaurants and bars

EL LOBBY LOUNGE

Type of cuisine: International

The updated Lobby Lounge also showcases an entirely new beverage experience and menu complete with upscale appetizers and sampling dishes to share overlooking the waterways, a perfect space for guests to socialize and relax throughout the day!

Lunch

11:00 - 01:00

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Dinner

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

LA LAGUNA RESTAURANT AND LOUNGE

Type of cuisine: Mexican

Located in La Isla area, La Laguna offers a relaxed ambiance and live music with breakfast buffet and a-la-carte lunch and dinner served either inside or on the terrace overlooking the mangrove and water canals.

Lunch

12:00 - 17:00

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Dinner

18:00 - 23:00

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

BRISAS RESTAURANT

Type of cuisine: Other cooking style

Enjoy the newly redesigned dining spaces at Brisas Mayakoba and its new curated menus featuring a Latin-coastal concept in a spectacular luxury setting, with live music to accompany your meal and stunning views of the Caribbean.

Lunch

12:00 - 17:00

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Dinner

18:00 - 23:00

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

EL PUERTO RESTAURANT

Type of cuisine: Other cooking style

This AAA-4 Diamond restaurant is now offering a new Latin-Asian menu designed by Richard Sandoval, regarded as "the father of modern Mexican cuisine". Chef Sandoval spins regional ingredients into beautifully balanced dishes designed for sharing.

Lunch

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Dinner

18:00 - 23:00

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Café Maya

Type of cuisine: Cafe

Inspired by traditional Mayan flavors, Café Maya, located in the main pool area adjacent to the Kids Club, offers delectable products made from the finest ingredients.

LAS OLAS AND AQUA POOL BARS

Photo non contractuelle / Strictly non binding

Las Olas Pool Bar captures the refreshing colors of Fairmont Mayakoba's surroundings. Inspired by the water canals that frame this Caribbean paradise, come enjoy refreshing drinks with family and friends.

HIX Bar

Photo non contractuelle / Strictly non binding

Take in beautiful panoramic vistas while refreshing with a signature cocktail in our expanded new terrace overlooking the resort's internal navigable water canals.

Your meetings and events

Our meeting rooms

  • Number of meeting rooms: 16

  • Maximum size: 1,041

  • Maximum capacity: 1,056 people

  • Maximum banquet capacity: 890 people

Find out more

Our guest reviews for
Fairmont Mayakoba

100% genuine reviews from our guests

Find out more

AccorHotels Rating 4.7/5

4,889 reviews

Fantastic!

Customer review rating 4.7/5

Silka R. Business - 16/10/2019 AccorHotels review

This is my fourth time at the Fairmont Mayakoba and it is simply fantastic. The attention to customer service is wonderful and the facilities and the food are great!

Customer review rating 4.7/5

Anonymous Business - 15/10/2019 AccorHotels review

Venue was beautiful! Very quaint, quiet and nature filling. The staff was Amazing, very friendly and hospitable. Food was very good and authentic.

Amazing facilities, food and staff!

Customer review rating 4.7/5

Ah Business - 15/10/2019 AccorHotels review

I stayed with you for 3 nights as part of a conference. The rooms were amazing and very comfortable. The food was fantastic! I've been to several resorts like this with large groups and the food is always mediocre. Everyone in my group commented about how good it was. The facilities and resort are beautiful. It was so convenient to have carts and bikes to get around (and fun!). The beach and pools were clean and well staffed. We did a team building activity on the beach that was one of the best our group has done. I've done these in Singapore, Thailand and Dubai. The activities were fun, well organized and your team that managed it was fantastic!

Spectacular resort to which I would love to return!

Customer review rating 4.7/5

Anonymous Business - 15/10/2019 AccorHotels review

Spectacular!

Dear Gray F., We very much appreciate your comments regarding your stay at the Fairmont Mayakoba. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, AGUSTIN POOT Fairmont Mayakoba, Riviera Maya T + 52… 3098 ag… fairmont.com Considere antes de imprimir. Ayúdenos a reducir el impacto ambiental. | Think before you print. Help reduce our environmental impact.

First time in Cancun

Customer review rating 4.7/5

Milorco Business - 15/10/2019 AccorHotels review

Good place but the rain was not good and the experience with mosquitos was not good neither. The food amaizing and the room so good and confortable.

Fantastic Experience for our 3rd time visiting.

Customer review rating 4.7/5

Jaime C. Families - 15/10/2019 AccorHotels review

My son James has some social issues and being with the Fairmont Mayakoba staff is really great. They have patience and show so much kindness. We will be loyal guests forever. The gold cart driver staff and the restaurant staff are especially kind to my son.

Very accommodating and polite on short notice.

Customer review rating 4.7/5

Steve Couples - 15/10/2019 AccorHotels review

My wife and I were supposed to stay at another place for three more nights. We couldn't handle another night at that hotel so we decided to go with a sure bet with the Fairmont. The staff could not been any more accommodating than they were. The Fairmont and their staff ended up saving our vacation. Thank you.

Love this hotel!

Customer review rating 4.7/5

Blaine Business - 14/10/2019 AccorHotels review

Beautiful property...love the free bikes so you can ride a bike any time you want. The canal ride was incredible, in 45 minutes we saw monkeys, a crocodile, turtles, iguanas and incredibly interesting birds. The staff is extremely friendly and makes you feel special. Food and drinks were awesome! The rooms and bathroom were luxurious. What more could you ask for.

Explorer

Customer review rating 4.7/5

Rafael H. Business - 14/10/2019 AccorHotels review

It was my first time at Fairmont Mayakoba, I have been at all other three hotels in the complex (Banyan, Rosewood and Andaz) This was my missing piece to know say I have been all around Mayakoba (including playing at the golf course Camaleon. The room was ok but looks a little bit old in some parts. The functionality was not the best in termos on charging contacts near the desk, so I have to disconnect the lamp to connect some devices. Need to upgrade USB ports near bed. The functionality of transfer early morning to go to the gym is complicated because the promise that every 5 or 8 minutes a car will come was out of reality. And taking notice that early morning is dark plus two days of my stay morning was raining so the logistics of transfer have to be more effective. F&B I can not tell because I was invited by the event but what I have try is really good. Location is perfect and surroundings are perfect.

My Stay

Customer review rating 4.7/5

Philip M. Business - 12/10/2019 AccorHotels review

My overall experience was fantastic! My room was very comfortable and all of the staff were great!

Staff were amazing.

Customer review rating 4.7/5

Anonymous Couples - 12/10/2019 AccorHotels review

Staff were very accommodating and made the experience a special one. Very impressed with the all inclusive package. The cocktails in particular were a highlight. Found the shuttle to and from the airport overly expensive. Ended getting a taxi on the return journey. Given it’s only a 45min journey would have hoped this could have been something included in the package. Overall a very good experience. Thank you

Great

Customer review rating 4.7/5

Arturo E. Business - 12/10/2019 AccorHotels review

Great

Everything was perfect!

Customer review rating 4.7/5

Hector G. Couples - 10/10/2019 AccorHotels review

Amazing stay everything was spot on and breakfast was incredible.

Beautiful and relaxing

Customer review rating 4.7/5

Anonymous Couples - 10/10/2019 AccorHotels review

The service was impeccable. The facilities were lovely. Overall this was a relaxing and fun vacation!

Customer review rating 4.7/5

Anonymous Business - 09/10/2019 AccorHotels review

Room and service were great

Fantastic escape with exceptional service.

Customer review rating 4.7/5

Jose Couples - 08/10/2019 AccorHotels review

From the check-in reception, to our butler loading up our car on our return, the service at the Fairmont Mayakoba was fantastic. Add to that the delicious food at all restaurants, and even the room service meal, and it was a great escape.

Love every minute of it.

Customer review rating 4.7/5

Eric A. C. M. Couples - 08/10/2019 AccorHotels review

Our experience was perfect. Nothing noteworthy that stuck out with us in a bad way. This is our 2nd time to stay here and we will be back for sure.

Luxury on the beach

Customer review rating 4.7/5

Richard Business - 08/10/2019 AccorHotels review

Exceptional

Was a very good experience

Customer review rating 4.7/5

Miguel B. Business - 08/10/2019 AccorHotels review

It was very good in general the service, the food, everything, but tthe only thing I didn't like was that pools was closed at 7, I think pools should be oppened more time.

Customer review rating 4.7/5

Anonymous Business - 08/10/2019 AccorHotels review

the staff was excellent

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