Hotel - Fairmont Mayakoba
Fairmont Hotel Fairmont Hotel

Fairmont Mayakoba

4.7/5 2,873 reviews
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  • The hotel has wifi WIFI/Internet Access
  • The hotel serves breakfast Breakfast
  • The hotel has a bar Bar
  • The hotel does not have a parking Parking
  • The hotel has a restaurant Restaurant
  • The hotel has air conditioning in rooms Air Conditioning
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Services in the hotel and nearby

Check-in from 15h00
Check out up to 12h00

Services and practical information

Paying
  • WIFI/Internet Access
    • WIFI at the hotel
    • WIFI in your room
  • Parking
    • Valet parking (Paying)
    • Well-lit parking
  • Pets allowed
  • Services for children
    • Children's Club for 3 to 6 years
    • Children's Club for 4 to 6 years
    • Childrens Club for 6 to 12 years
    • Outdoor playground for children
  • 100% non-smoking hotel
  • Air conditioned
    • Air conditioning
    • Automatic air control
    • Air Conditioning

Leisure and activities

  • Swimming pool
    • Outdoor heated pool
    • Outdoor unheated pool
  • Fitness centre
  • Well-being
    • Jacuzzi (Paying)
    • Massage (Paying)
    • Sauna (Paying)
  • Services for children
    • Children's Club for 3 to 6 years
    • Children's Club for 4 to 6 years
    • Childrens Club for 6 to 12 years
    • Outdoor playground for children
  • Golf
  • Tennis  (Nearby)
  • Beach and water sports
    • Kayaking
    • Sailing facilities
    • Snorkelling/Scuba diving center
  • Bicycles rental

Catering

  • 4 restaurant(s)
  • 3 bar(s)

Business services

  • 16 meeting room(s)
  • Congresses/conventions
    • Congress center
    • Conventions hotel
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Hotel location

Our rooms

Boasting the ambience of a gracious Mexican home, the resort's 401 guest rooms are located in a low-rise building and clustered throughout the property in 90 two-story Casitas. Spa-style bathrooms with separate shower and tub. Furnished balcony/terrace.

  • 401 rooms
  • 100% non-smoking hotel
  • Extra bed in room for adult
    • Air conditioning
    • Emergency exit map
    • Automatic air control
    • Opening windows
    • WIFI in your room
    • High speed transmission line
    • Coffee/tea making facilities
    • Minibar
    • Sprinkler in room
    • Keycard-operated door locks
    • Audible smoke alarms in rooms
    • Security peephole
    • Emergency info in rooms
Our rooms fittings

Our restaurants and bars

See all our restaurants
See all our bars
See all our restaurants and bars

Your meetings and events

4.7/5 AccorHotels Rating 2,873 reviews

Our guest reviews for Fairmont Mayakoba

100% genuine reviews from our guests

Find out more
John Y. Friends - 15/08/2018 AccorHotels certified review
« Excellent beachfront suited »

Large hotel with excellent beachfront facilities. Staff are friendly with Julia Schwarz, the Head Butler, providing amazing service! Facundo, Adriana and Leydie were also excellent at keeping our room clean and fresh.

Rowan H. Families - 15/08/2018 AccorHotels certified review
« Inviting, service oriented, amazing family vacation »

We had a lovely stay with y'all at Fairmont Mayakoba. From the King Suite overlooking the 8th green of El Camaleon Golf Course, to our all-inclusive plan (facilitating fabulous food and drink), we wouldn't think twice about returning to Fairmont Mayakoba. Service: excellent. Food: excellent. Overall experience: excellent. Value for money: more than fair.

Lm Friends - 15/08/2018 AccorHotels certified review
« Nice resort. Very expensive. Service some time slow, and not up to par with the price. »

Nice resort. Most of it very good. The service at the beach was very slow, both for drinks and food. Not the fault of the people serving, but the hotel decided to have the service facilities, kitchen, bar, very far. Not good for superior service. The bicycles were in very poor shape. Tires not inflated properly, frames poorly maintained. The cost of food and drinks without the all inclusive package is outrageous. It would be outrageous any place in the world, but in Mexico, where labor rates are much lower, it is a scandal.

Tiffany N. Families - 15/08/2018 AccorHotels certified review
« The Fabulous Fairmont Mayakoba »

Perfect location and venue for rest and relaxation. Rooms are clean and well appointed; enjoyed seeing various forms of wildlife. Food was very good at most outlets. Need more activities and entertainment - especially for kids during day and evening.

Michael D. Families - 15/08/2018 AccorHotels certified review
« Whoa ! »

The staff is what made the trip a success. Without them nothing could or would have been accomplished.

Sabyasachi G. Families - 14/08/2018 AccorHotels certified review
« Bad Experience »

Food and beverages were not met our expectations (comparison with other hoteles like Hyatt, Paradisus Esmeralda, Perla...)

Alex A. Friends - 14/08/2018 AccorHotels certified review

Very good service, food and drinks

Armando R. Families - 13/08/2018 AccorHotels certified review
« It was a fantastic vacation »

In general, it was a fantastic experience where all our expectations were fulfilled. The service was amazing specially from Daniel Gonzalez who took good care of every single detail. I am convinced that we will be back some point soon.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mr. R., We very much appreciate your comments regarding your stay at the Fairmont Mayakoba. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Isamu Tsuji GERENTE DE CALIDAD / QUALITY MANAGER T + 52… 3000 , is… fairmont.com

E. M. R. Families - 11/08/2018 AccorHotels certified review
« Beautiful place. »

I went on a catamaran and had lots of fun. The ways were bumpy! Service was great in the beautiful restaurants. The pools were HUGE!! My favorite was the one close to La Laguna. Also the food was great and I loved the buffets. I also loved the nature walk I went on.

Our hotel has responded to the review
Our hotel has responded to the review

Dear R. family, Thank you for taking the time and trouble to complete a survey following your recent stay at Fairmont Mayakoba. We are delighted you enjoyed your stay with us and very much look forward to warmly welcoming you again to Fairmont Mayakoba in the near future. Yours sincerely, Isamu Tsuji GERENTE DE CALIDAD / QUALITY MANAGER T + 52… 3000 , is… fairmont.com

Gustavo I. Families - 10/08/2018 AccorHotels certified review
« Great experience, service and place! »

I am very glad that I choose the hotel for our family vacations. The experience was amazing, the service, the facilities, everything. I could not find something that I could improve right now. Probably is the fact that to find a place in the beach or the pool you need to wake up early...but nothing that was not manageable. Also very happy to count with different activities in the hotel that avoid us to get out to the city, and in my case that I had two kids was a huge plus. My daughters were delighted!

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mr. I., We very much appreciate your comments regarding your stay at the Fairmont Mayakoba. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one with your family. Sincerely, Isamu Tsuji GERENTE DE CALIDAD / QUALITY MANAGER T + 52… 3000 , is… fairmont.com

Nicolas Couples - 10/08/2018 AccorHotels certified review
« Perfect holiday »

Excellent hotel, facilities and service

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mr. V., Thank you for taking the time and trouble to complete a survey following your recent stay at Fairmont Mayakoba. We are delighted you enjoyed your stay with us and very much look forward to warmly welcoming you again to Fairmont Mayakoba in the near future. Yours sincerely, Isamu Tsuji GERENTE DE CALIDAD / QUALITY MANAGER T + 52… 3000 , is… fairmont.com

Raul R. Families - 10/08/2018 AccorHotels certified review
« One week stay, very much satisfied for adults and kids. »

The hotel is beautiful with high contact with the natural environment. Food and drinks are good. Several and fun activities at beach are included during the stay. I just will ask for a better service for drinks and foods at the pools and beach.

Our hotel has responded to the review
Our hotel has responded to the review

Estimado Sr. R., Le agradecemos enormemente sus comentarios en relación a su estancia en Fairmont Mayakoba. Es siempre un placer recibir comentarios positivos y retroalimentación que nos ayuda a mejorar. Haremos extensivos sus observaciones a nuestro equipo para su seguimiento y prevenir situaciones similares futuras. Agradeciéndole una vez mas que haya compartido su experiencia, no dude en contactarme para su próxima visita y nos aseguraremos que toda su experiencia cumpla con sus expectativas. Reciba un cordial saludo. Isamu Tsuji GERENTE DE CALIDAD / QUALITY MANAGER T + 52… 3000 , is… fairmont.com

Anonymous Families - 10/08/2018 AccorHotels certified review
« Was expecting usual Fairmont experience. Was underwhelmed »

It was ok. 6.5/10. Not up to my past Fairmont experiences

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mr. T., Thank you very much for taking the time to share your comments regarding your stay at the Fairmont Mayakoba. Exceptional service is what we strive to be known for; therefore your feedback is extremely important as it helps us to continually improve our service and provide a memorable experience to our valued guests. Please allow me to express my sincerest apologies. Please rest assured that we have taken the appropriate measures to address the problem with the room and all your comments in reference. Our relationship with our guests is of paramount importance. We hope that you will present us the opportunity to better serve you in the near future. Please do not hesitate to contact me for any assistance and assure that everything is as your past experiences or better. Sincerely, Isamu Tsuji GERENTE DE CALIDAD / QUALITY MANAGER T + 52… 3000 , is… fairmont.com

Jason C. Families - 09/08/2018 AccorHotels certified review
« Excellent stay! »

Daniel was a great butler. Everything was top notch. Can’t wait to come back.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mr. c., Thank you for taking the time and trouble to complete a survey following your recent stay at Fairmont Mayakoba. We are delighted you enjoyed your stay with us and very much look forward to warmly welcoming you again with your family to Fairmont Mayakoba in the near future. Yours sincerely, Isamu Tsuji GERENTE DE CALIDAD / QUALITY MANAGER T + 52… 3000 , is… fairmont.com

Paulina Families - 08/08/2018 AccorHotels certified review
« A beautiful resort »

It´s a beautiful resort with a great service

Our hotel has responded to the review
Our hotel has responded to the review

Estimada Sra. Martínez, Gracias por tomarse el tiempo en compartir su comentario con nosotros. Esperamos poder pronto tener el placer de tenerlo de vuelta en nuestro hotel con su familia. Atentamente, Isamu Tsuji GERENTE DE CALIDAD / QUALITY MANAGER T + 52… 3000 , is… fairmont.com

Michael Couples - 07/08/2018 AccorHotels certified review
« 6 star service at the best resort in Mexico »

From check in to check out, we felt like royalty. The attention and service was excellent. The property was beautiful, the rooms were so luxurious and the food was outstanding.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mr. K., We very much appreciate your comments regarding your stay at the Fairmont Mayakoba. It is always a pleasure to receive positive feedback. I will share your comments with our team. Thank you again for sharing your 6 star service experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Isamu Tsuji GERENTE DE CALIDAD / QUALITY MANAGER T + 52… 3000 , is… fairmont.com

Kimberly C. Families - 07/08/2018 AccorHotels certified review
« Vice-President »

Amazing! Everything thing about it was PERFECT!

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mrs. C., Thank you for taking the time and trouble to complete a survey following your recent stay at Fairmont Mayakoba. We are delighted you enjoyed your stay with us and very much look forward to warmly welcoming you and your family again to Fairmont Mayakoba in the near future. Yours sincerely, Isamu Tsuji GERENTE DE CALIDAD / QUALITY MANAGER T + 52… 3000 , is… fairmont.com

Famrubio Families - 03/08/2018 AccorHotels certified review
« DESCANSO TOTAL »

EXTREMADAMENTE MARAVILLOSO!

Roberto Families - 03/08/2018 AccorHotels certified review
« Great facility »

Great hotel in a wonderful environment

Javier R. C. Families - 03/08/2018 AccorHotels certified review
« Great place and service, but... »

The facilities and services are excellent. However, I think glass bottles shouldn’t be allowed by the beach and pool. I was stressed everytime I saw a waiter bringing a glass bottle of Corona to a customer by the pool or the beach.

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