Hotel - Fairmont Mayakoba
Fairmont Hotel Fairmont Hotel

Fairmont Mayakoba

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4.7/5 1,734 reviews
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  • The hotel has wifi WIFI/Internet Access
  • The hotel does not serve breakfast Breakfast
  • The hotel has a bar Bar
  • The hotel has a parking Parking
  • The hotel has a restaurant Restaurant
  • The hotel does not have air conditioning in rooms Air Conditioning
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Check-in from 15h00
Check out up to 12h00

Services in the hotel and nearby

Paying
  • WIFI/Internet Access
    • WIFI at the hotel
    • WIFI in your room
  • Parking
    • Valet parking (Paying)
    • Well-lit parking
  • Pet allowed 25  USD
  • Swimming pool
    • Outdoor heated pool
    • Outdoor unheated pool
  • Fitness centre
  • Well-being
    • Jacuzzi (Paying)
    • Massage (Paying)

Services and practical information

  • WIFI/Internet Access
    • WIFI at the hotel
    • WIFI in your room
  • Parking
    • Valet parking (Paying)
    • Well-lit parking
  • Pet allowed 25  USD
  • Services for children
    • Children's Club for 3 to 6 years
    • Children's Club for 4 to 6 years
    • Childrens Club for 6 to 12 years
    • Outdoor playground for children

Leisure and activities

  • Swimming pool
    • Outdoor heated pool
    • Outdoor unheated pool
  • Fitness centre
  • Well-being
    • Jacuzzi (Paying)
    • Massage (Paying)
  • Services for children
    • Children's Club for 3 to 6 years
    • Children's Club for 4 to 6 years
    • Childrens Club for 6 to 12 years
    • Outdoor playground for children
  • Golf
  • Tennis  (Nearby)
  • Beach and water sports
    • Kayaking
    • Sailing facilities
    • Snorkelling/Scuba diving center (Paying, Nearby)
  • Bicycle hire facilities

Catering

  • 4 restaurant(s)
  • 3 bar(s)

Business services

  • 16 meeting room(s)
See all services

Hotel location

Our rooms

Boasting the ambience of a gracious Mexican home, the resort's 401 guest rooms are located in a low-rise building and clustered throughout the property in 90 two-story Casitas. Spa-style bathrooms with separate shower and tub. Furnished balcony/terrace.

  • 401 rooms
    • Emergency exit map
    • Opening windows
    • WIFI in your room
    • Coffee/tea making facilities
    • Sprinkler in room
    • Keycard-operated door locks
    • Audible smoke alarms in rooms
    • Security peephole
    • Emergency info in rooms
Our rooms fittings

Our restaurants and bars

See all our restaurants
See all our bars
See all our restaurants and bars

Your meetings and events

4.7/5 AccorHotels Rating Based on 1,734 reviews

Our guest reviews for Fairmont Mayakoba

100% genuine reviews from our guests

Find out more
AccorHotels certified review
Eduardo B. Families - 11/10/2017
« Wonderful »

We were delighted to find that the level of services remains as usual very high, and to find the improvements to the beach, in room amenities and aquatic activities. the staff made us feel very welcome and helped make the experience fantastic, as we celebrated our 20th wedding anniversary. Our special recognition goes to Jesus (front desk); Claudia (royal service); Limber (El Puerto restraurant); Jose (house keeping) and Rodolfo and Oscar (Beach and Beach Bar). They outdid themselves,

AccorHotels certified review
Maria P. Business - 09/10/2017
« Everyone is smiling and attentive to everything »

Perfect in every way

AccorHotels certified review
Richard R. Business - 09/10/2017
« Best in Riviera Maya »

it was absolutely fantastic. i had no idea that this level of peace and tranquility existed in tje Playa del carmen area. the place is a paradise. Jungle. Ma groves. Beach. Wow! Staff is fantastic - no idea how they learn guests' names so fast but they did! it is also great to learn how loyal and satisfied staff are with their Fairmont experience. Adin on the welcome / bell team was a superb example of this. His enthusiasm as well as his loyalty to his brand combined to make for a fantastic check in and check out experience - 2 formative points in any guest experience.

AccorHotels certified review
Anonymous Business - 09/10/2017
« Just great ! »

Outstanding

AccorHotels certified review
C B. Business - 09/10/2017
« Room was large, clean and functional but it smelled terrible »

The room smelled like mildew - every time I came back to the room I regretted not asking for a different room. I had no time to change rooms so I endured. I think something should be done about the awful smell. My room was 702.

AccorHotels certified review
Kathy N. Business - 09/10/2017
« The best service I have ever had at a resort »

Working a PwC event

AccorHotels certified review
Mark J. C. Couples - 07/10/2017
« One of our most favorite places in the world to take our family! »

We have stayed at The Fairmont Mayakovsky many times and it continues to be one of our favorite places in the world. Whether we are getting away as a couple for a long weekend or traveling with our entire family for the holidays, this property and its kind and generous staff satisfies everyone. You can relax poolside or beachside, you can explore the mangroves by kayak or with a guided tour, you can walk the beautiful nature trails, enjoy delicious cuisine at the numerous restaurants, and stay in beautifully appointed accommodations. And did I mention, that the resort team is amazing! Everyone is helpful, friendly and professional. These folks know how to take care of guests. We are looking forward to our next visit during the Christmas holidays 2017.

AccorHotels certified review
Anonymous Friends - 05/10/2017
« Excelente »

Increíble

AccorHotels certified review
Kathy B. Business - 05/10/2017
« My experience during this stay was perfect. »

Lovely accommodations, service was fantastic.

AccorHotels certified review
Vincent C. Business - 04/10/2017
« Extraordinary »

The staff in all outlets were amazing.

AccorHotels certified review
Patti O. Business - 04/10/2017
« luxury travel advisor »

first of all, I must say that the Mexican people are the most wonderful people ever. your staff is amazing... nothing is too much. the hotel is great. i would come back anytme!!!!!!!!!!!!!!!!!!!

AccorHotels certified review
Bill Couples - 29/09/2017
« We had a wonderful time at the Fairmont Mayakoba. »

We had a wonderful time at the Fairmont Mayakoba. Everything was perfect! Everyone there did a great job making us feel welcome and making our time there feel special. I would like to especially like to thank Jocelyn Sasia for the exceptional job that she did in helping me prepare for my surprise proposal to my girlfriend. Jocelyn exceeded my expectations in every possible way.

AccorHotels certified review
Anonymous Business - 29/09/2017

Overall a nice experience. The completeness and timeliness of room cleaning process was less than I would expect at such a fine resort. The amount and consistency of shuttles to and from the conference center (to and from rooms) also could have been more frequent.

AccorHotels certified review
John P. Business - 26/09/2017
« My stay was very comfortable »

Service was great

AccorHotels certified review
Giacobbie Couples - 22/09/2017
« Once in a Lifetime Experience, until we return! »

Extremely blown away by the service that was provided. You guys put the "Awe" in the word Awesome! From the moment we arrived, we were welcomed as though we were honored guests. Our first impression of the Fairmont breathtaking views. Then, Erandy Martinez truly set the tone for our stay. After being checked in by her, we were convinced that our visit was going to be special. Every department must be commended for the service that was provided. All of the gentleman at the front door were the best. The servers Edgar in La Laguna, Francisco in Las Brisas excellent. Room attendants Patricia, Ana and and the gentleman who's name escapes me at this moment should all be commended. Fairmont Mayakoba is a special place that I will never forget. It's a must that we return. I must also sent the highest regard to Jose Manuel our server on our Ixchel dinner experience at Banyan Tree. That was an out of this world moment for my wife and I.

AccorHotels certified review
Ralph Couples - 22/09/2017
« Memorable and Flawless »

The whole experience exceeded all expectations. We were there to meet with Patricia (wedding coordinator) and Lourdes and they made sure our stay was a memorable one. The staff was amazing and the resort is beautiful. From Chadi to Lourdes, Patricia, Chef Emilio and our housekeeper Rudy we felt like we were in good hands and presented with impeccable service all the way throughout our stay.

AccorHotels certified review
Manolo M. Families - 22/09/2017
« NICE PLACE AND GREAT SERVICE »

OUTSTANDING

AccorHotels certified review
Cd Business - 20/09/2017
« Well done! »

An amazing, beautiful hotel. My experience couldn't have been any better. The staff was awesome and food was delicious too.

AccorHotels certified review
Graeme H. Families - 19/09/2017
« Fabulous family holiday »

Had a wonderful stay, second visit, to the Mayakoba. Service great and really liked the revamped hotel

AccorHotels certified review
John A. C. C. Couples - 19/09/2017
« Fantastic »

Very nice staff was outstanding entire complex was amazing incredible design

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At 1 km Banyan Tree Mayakoba
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