Hotel - Fairmont Mayakoba
Fairmont Hotel Fairmont Hotel

Fairmont Mayakoba

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4.7/5 1,885 reviews
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  • The hotel has wifi WIFI/Internet Access
  • The hotel does not serve breakfast Breakfast
  • The hotel has a bar Bar
  • The hotel has a parking Parking
  • The hotel has a restaurant Restaurant
  • The hotel has air conditioning in rooms Air Conditioning
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Check-in from 15h00
Check out up to 12h00

Services in the hotel and nearby

Paying
  • WIFI/Internet Access
    • WiFi at the hotel
    • WiFi in your room
  • Parking
    • Valet parking (Paying)
    • Well-lit parking
  • Pet allowed 25  USD
  • Swimming pool
    • Outdoor heated pool
    • Outdoor unheated pool
  • Fitness centre
  • Well-being
    • Jacuzzi (Paying)
    • Massage (Paying)

Services and practical information

  • WIFI/Internet Access
    • WiFi at the hotel
    • WiFi in your room
  • Parking
    • Valet parking (Paying)
    • Well-lit parking
  • Pet allowed 25  USD
  • Services for children
    • Children's Club for 3 to 6 years
    • Children's Club for 4 to 6 years
    • Childrens Club for 6 to 12 years
    • Outdoor playground for children
  • Air conditioned
    • Air conditioning
    • Automatic air control

Leisure and activities

  • Swimming pool
    • Outdoor heated pool
    • Outdoor unheated pool
  • Fitness centre
  • Well-being
    • Jacuzzi (Paying)
    • Massage (Paying)
  • Services for children
    • Children's Club for 3 to 6 years
    • Children's Club for 4 to 6 years
    • Childrens Club for 6 to 12 years
    • Outdoor playground for children
  • Golf
  • Tennis  (Nearby)
  • Beach and water sports
    • Kayaking
    • Sailing facilities
    • Snorkelling/Scuba diving center (Paying, Nearby)
  • Bicycle hire facilities

Catering

  • 4 restaurant(s)
  • 3 bar(s)

Business services

  • 16 meeting room(s)
See all services

Hotel location

Our rooms

Boasting the ambience of a gracious Mexican home, the resort's 401 guest rooms are located in a low-rise building and clustered throughout the property in 90 two-story Casitas. Spa-style bathrooms with separate shower and tub. Furnished balcony/terrace.

  • 401 rooms
    • Air conditioning
    • Emergency exit map
    • Automatic air control
    • Opening windows
    • WiFi in your room
    • Coffee/tea making facilities
    • Sprinkler in room
    • Keycard-operated door locks
    • Audible smoke alarms in rooms
    • Security peephole
    • Emergency info in rooms
Our rooms fittings

Our restaurants and bars

See all our restaurants
See all our bars
See all our restaurants and bars

Your meetings and events

4.7/5 AccorHotels Rating Based on 1,885 reviews

Our guest reviews for Fairmont Mayakoba

100% genuine reviews from our guests

Find out more
AccorHotels certified review
Grant S. Couples - 11/12/2017
« Everything was perfect. »

We had a wonderful stay. The accommodations were beautiful. The golf Course is world class. The staff could not have been friendlier or more accommodating. Highly recommend.

AccorHotels certified review
David L. Families - 11/12/2017
« GR8 time, wonderful and relaxing »

perfect stay, wonderful food and drinks, outstanding service

AccorHotels certified review
Michael R. Couples - 09/12/2017
« Amazing Service and Facilities »

Perfect from start to finish. The staff is one of the best I've encountered in my travels anywhere. Meticulous grounds and our room was spectacular. Amazing restaurants scattered about the property and breakfast every morning at the bufffet was superb!

AccorHotels certified review
Happy Families - 08/12/2017

Everything was great. Service was excellent. Facilities perfect.

AccorHotels certified review
Andrea Couples - 08/12/2017

My husband and I thoroughly enjoyed our quick weekend getaway at the Fairmont Mayakoba. The whole experience was amazing from the friendly and accommodating staff, to the delicious food and drinks, to the beautiful accommodations and property. My husband and I stay at a lot of great resorts but this was just amazing plus the hotel’s staff went out of their way to make every experience over the top and they were extra accommodating to all our requests and needs. I can’t wait to go back and we may make it a family trip next time.

AccorHotels certified review
Gerardo G. Families - 08/12/2017
« Perfection »

Everything vastly exceeded our expectations. The hotel itself is incredible, but what made our vacation was the really attentive staff. Really amazing service and great value.

AccorHotels certified review
Anonymous Families - 08/12/2017
« Paradise! »

We love the Fairmont Mayakoba having being there already 3 times! We love it so much we plan to make it a family annual tradition! The grounds are elegant, the beach is beautiful and the service is perfect! We love being there over the holidays as you truly feel the spirit! Just three things that could be improved are: One, prices, when you want to buy something it doesn't feel like you are in Mexico but at a very expensive US hotel. The second one and most important complaint is the food.. again, way to American! I suggest having a more international menu and a Mexican menu for those of us that would like to eat authentic Mexican cuisine. The quality of the food could sometimes be improved. My husband came back with a stomach virus after having dinner at the lobby restaurant. And the salmon during breakfast looked pretty bad. I am also a vegan, and had to go vegetarian over the stay. I know that some Fairmont properties have a vegan menu, this hotel could definitely use one! Finally the toiletries, this property makes so many efforts to be ecological, however, the toiletries could be more natural and definitely, use less perfume. What about L'Occitane? Even the bathroom tissue was perfumed, I think paying attention to those little things would go a long ways in both traveler experience and the environment. However and despite the food and prices, this place is magical, the grounds are absolutely gorgeous! I wish I could remember the front desk supervisor manager, she was incredibly friendly, helpful and made sure we had the perfect room for our little family (traveling with a toddler) this made for a great start of our vacation!

AccorHotels certified review
Anonymous Families - 07/12/2017
« Nice trip but room had some serious issues. »

This was our second time at this Hotel and we were with a large family group (13 people). The service and food were excellent and the grounds are beautiful. Our room though had a very bad musty and moldy smell. We raised this with the front desk but nothing was done.

AccorHotels certified review
Ryan S. Families - 05/12/2017
« Truly paradise »

Place is absolutely amazing. Every detail is taken care of. Property is beautiful, beach is pristine, food is amazing and staff is friendly. Can’t wait to go back.

AccorHotels certified review
Rodrigo S. Families - 04/12/2017
« Relaxing, comfortable, private »

Great experience, loved the rooms they were comfortable and clean. Would suggest somewhat different food options after a couple of days they seemed repetitive, Laguna pool was a little cooler than I would prefer but other than that everything was great. staff mas friendly and accesible

AccorHotels certified review
Josh Families - 04/12/2017
« Great overall stay, some missing small touches »

Overall a great stay. Staff was beyond courteous and very attentive. Several very small touches seemed off. I'll provide two brief examples. There were numerous activities, like kid's outdoor movies, but these weren't advertised and the Mayakoba app hadn't been updated in months. A small sign near the pool area of any resort activities would go a long way. Secondly, we saw other couples given welcome drinks on arrival, something that was not offered us. While maybe these were people on the all-inclusive package or some other distinction, it served as a minor (admittedly petty) irritant whenever we saw it that maybe our arrival wasn't as welcome as other guests.

AccorHotels certified review
Deepak V. Couples - 04/12/2017
« Excellent stay at the Fairmont Mayakoba »

The Fairmont Mayakoba is one of the best properties I have stayed at. From the impeccable rooms to fine dining options and outdoor activities like the boat ride, nature trail walks, beach activities -- everything was outstanding. The white sand beach for very clean and well maintained. The access to other world class properties like Banyan Tree and Rosewood was a huge plus as it provided additional dining options. Special mention for the bar in the main lobby and especially the bartender who made the best drinks we have had anywhere in the world.

AccorHotels certified review
Kelli T. Friends - 02/12/2017
« Great resort, pretty setting, excellent staff. »

We had an excellent time at the resort - it was clean, nice, unique, and the staff was friendly and helpful throughout our stay.

AccorHotels certified review
Adam Solo - 02/12/2017
« Beautiful Weekend at the Fairmont Mayakoba »

Elegant and exquisite service

AccorHotels certified review
Kj Families - 02/12/2017
« A truly wonderful experience »

We greatly enjoyed our stay at the Fairmont Mayakoba. The property is just breathtaking. We loved the sense of nature all around and getting to see a variety of wildlife (including a spider monkey!). The pools were great— although the resort was very crowded, there was plenty of space, and service was attentive. The beach is really lovely although a bit crowded at peak times, making it a bit tough to get a chair. The staff was the best part of the trip. Every single person we encountered was friendly and helpful. There were a few minor annoyances— bikes were very hard to come by, especially for kids, which was disappointing as we had hoped to spend a good deal of time riding them. The wait on shuttles was sometimes a bit trying on our patience (e would have been fine to walk everywhere, but the little ones were tapped out by the end of the day and really needed the ride). Service at restaurants was always friendly but slow at times. All of that said, we would return in a second. We might spring for a water view next time.

AccorHotels certified review
Rachel H. Families - 30/11/2017
« Amazing hotel, staff, facilities and food! »

It was flawless, we want to thank our butler Daniel especially as he was a star he made us feel super happy and nothing was too much trouble for him! The food was outstanding, our favorite restaurants was La Brisas and El Puerto. The service from all staff was exceptional, so friendly and personal. We loved the pool areas and beach was fantastic!

AccorHotels certified review
Bartfm Families - 30/11/2017
« Great »

Great location and service. All the hotel personnel wherever you went were great and deserve great recommendations. All the premises of the resort are very well maintained. Our rooms were taken care by Sergio Jimenez, and he did an excellent job. The airport and day trips provided by the Maritur travel agency were excellent.

AccorHotels certified review
Anonymous Families - 30/11/2017

Great experience. My only complaint would be that it was hard to get reservations in the restaurants even with 3 days notice.

AccorHotels certified review
Rg Families - 29/11/2017
« Service with a smile »

Phenomenal, friendly and enthusiastic service from ALL departments of the property ( rare in the hotel industry) made our relatively short stay so memorable and thoroughly enjoyable. Many standout staff but special recognition award goes to Eliur Cabrera at Laguna restaurant for thoughtfully making my toddler some Mickey Mouse shaped pancakes and some mini Arepas for my Venezuelan wife. Those unexpected and personal touches from employees like him create a special and more memorable experience for your guests. Will definitely come back!

AccorHotels certified review
Anonymous Families - 29/11/2017
« Anonymous »

Beautiful beach, great food, great waitstaff, and very average frills and butler service.

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