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Guided catamaran tour
24/7 on-property transportation via chauffeured golf carts
Access to the Fitness Center for guests Ages 16+
On-property birdwatching, boat tours
Check-in from 15h00
Check out up to 12h00
Boasting the ambience of a gracious Mexican home, the resort's 401 guest rooms are located in a low-rise building and clustered throughout the property in 90 two-story Casitas. Spa-style bathrooms with separate shower and tub. Furnished balcony/terrace.
Number of meeting rooms: 16
Maximum size: 1,041 m²
Maximum capacity: 1,000 people
Maximum banquet capacity: 890 people
100% genuine reviews from our guestsFind out more
Wanda G. Friends - 20/06/2019 AccorHotels certified review
Everything was top notch, the service, amenities, and property - impeccable!
Wonderful, hospitable stay at the Fairmont Mayakoba
Alisa S. Families - 20/06/2019 AccorHotels certified review
We had a wonderful week at the Fairmont Mayakoba. The staff is what set the trip apart for us. The resort is lovely, the room was spacious and well-kept- but the staff is what took our vacation from good to great. The incredible service started from pick up to the airport and did not stop our entire stay. Our check-in process was smooth and efficient, our butler Julia was incredible, and each staff member we came across greeted us with a smile and greeting. Julia- there are no words for her. She went above and beyond and was so kind to us and our son. She was a true gift to have during our stay. We will always remember Alberto at Brisas breakfast. We truly enjoyed getting to know him while we were there and are looking forward to seeing him again (maybe next time as a butler!) at our next visit. Edy at the beach was our best service at the pool or beach that we had (and they all were great)- but he was funny, engaging, kind and prompt. I haven't been to another resort with this level of hospitality. We chose this resort after visiting the Fairmont Kea Lani (which we LOVED) and the level of hospitality at Mayakoba just surpassed any other we've experienced. We were traveling with our baby for the first time and every accommodation was made for him that was possible. Ami and Rodrigo- the two babysitters we used- were both so sweet and kind. We used them while our baby was napping or sleeping but we felt that he was in the safest of hands. They were both so kind and my son and I were given gifts from them both on our departure. We also were very impressed with how hard the men were working on the beach to clean up the seaweed. We had a few minor issues and have a few suggestions. The first and probably biggest issue- the crib that we requested came with dirty sheets (likely from the transfer to the room, but still not okay) and was dusty. We brought our own sheets anyways but had to clean the dust off of the crib. For an infant especially, this was disappointing upon our arrival. Julia was very apologetic when we told her. There was a roach one day in our room- we didn't mention it- and while it wasn't a big deal to us Floridians I could see how it would be to another guest. The rooftop pool was wonderful but hard to enjoy without much shade. We didn't get to enjoy it as much as we'd like to have while our baby was napping because of the heat. A portable umbrella up there would go a very long way! Finally, I came home with a parasite. Not a huge deal and common when traveling, but since we didn't leave the property our entire stay it definitely was from something I ate. ( I think it was the raw fish on top of the salad from room service? upon reflection- not best idea but my issues started that evening) Thank you for a wonderful week! Overall we really felt so grateful to be able to take the kind of vacation that we did.
Amazing hotel and amenities!!!
Anonymous Families - 20/06/2019 AccorHotels certified review
The property was gorgeous! I loved the bikes, I just wish you had more younger kid bikes. The pool were very clean, the staff and servers were very attentive and nice and welcoming!
Anonymous Couples - 19/06/2019 AccorHotels certified review
Everything was great
Amazing, luxurious vacation
Brittany M. Couples - 19/06/2019 AccorHotels certified review
Everything was perfection. This trip was fantastic and exceeded our expectations. We initially booked Fairmont Mayakoba because of a good vacation price. We will absolutely be back within the next 4-6 months at whatever the going rate is when we would like to return. It is one of the best trips we have taken in a while. The food was excellent, our room was beautiful, and the atmosphere at the beach was relaxing- the beach service was exemplary. I very much appreciated the great shade options at the beach!
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From 389.00 USD
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