Fairmont Le Château Frontenac 5 stars

Customer review rating 4.6/5 12,179 reviews
Fairmont Le Château Frontenac
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Hotel extras

This heritage urban resort will seduce you with its breathtaking views of the St. Lawrence River and the architecture of the Old fortified City, designated a UNESCO World Heritage Site.

Services in the hotel and nearby

Check-in from 16h00

Check out up to 12h00

Paying

Services and practical information
  • WIFI/Internet Access
  • Parking
  • Accessibility for people with reduced mobility
  • Pets allowedPaying
  • Babysitting on requestPaying
  • 100% non-smoking hotel
  • Air conditioned
  • Boutiques/shopping
  • Porter
Leisure and activities
  • Indoor heated pool
  • Fitness centre
  • Well-being
  • Babysitting on request
  • Boat excursions
Catering
  • 4 restaurant(s)
  • 1 bar(s)
  • Room service
Business services
  • 23 meeting room(s)
  • Conventions hotel

Hotel location

Fairmont Le Château Frontenac

1 rue des Carrières
G1R 4P5
quebec city
canada

Tel: +14186923861

Fax: (+1)418/6921751

Contact email

Check-in from 16h00

Check out up to 12h00

  • By plane

    MTL / P ELLIO TRUDEAU INTL APT  At 268km / 166.53 miles

  • By plane

    QUEBEC JEAN LESAGE INTL APT  At 18km / 11.18 miles

GPS :46.811864, -71.20626

Our accommodations

Discover the best view of the St-Lawrence River or the architecture of Old Quebec City. Fairmont Le Chateau Frontenac is Canada's most beloved hotel. In any one of our beautifully furnished accommodations including 611 guestrooms and suites, you will feel an elegant touch of historic Europe. Our accommodations offer an unparalleled level of luxury and service.

Fairmont One King Bed

  • Max. number of persons: 2
  • Area: From 16
  • Coffee/tea making facilities
  • Mini Bar

Fairmont Two Double Beds

  • Max. number of persons: 4
  • Area: From 16
  • Coffee/tea making facilities
  • Mini Bar

Fairmont One King City View

  • Max. number of persons: 4
  • Area: From 16
  • Coffee/tea making facilities
  • Mini Bar

Fairmont Two Double Riverview

  • Max. number of persons: 4
  • Area: From 20
  • Mini Bar

Deluxe One King Bed

  • Max. number of persons: 2
  • Area: From 16
  • Coffee/tea making facilities
  • Mini Bar

Deluxe Two Double Beds

  • Max. number of persons: 4
  • Area: From 16
  • Coffee/tea making facilities
  • Mini Bar

Deluxe One King City View

  • Max. number of persons: 2
  • Area: From 16
  • Coffee/tea making facilities
  • Mini Bar

Deluxe One King Riverview

  • Max. number of persons: 2
  • Area: From 16
  • Coffee/tea making facilities
  • Mini Bar

Fairmont Gold One King City View

  • Max. number of persons: 2
  • Area: From 28
  • Coffee/tea making facilities
  • Mini Bar

Fairmont Queen

  • Max. number of persons: 2
  • Area: From 20
  • Coffee/tea making facilities
  • Mini Bar

Fairmont City View Queen

  • Max. number of persons: 2
  • Area: From 20
  • Coffee/tea making facilities
  • Mini Bar

Fairmont City View Dbl Dbl

  • Max. number of persons: 4
  • Area: From 20
  • Coffee/tea making facilities
  • Mini Bar

Deluxe Queen

  • Max. number of persons: 2
  • Area: From 20
  • Coffee/tea making facilities
  • Mini Bar

Deluxe City View Queen

  • Max. number of persons: 2
  • Area: From 20
  • Coffee/tea making facilities
  • Mini Bar

Deluxe City View Dbl Dbl

  • Max. number of persons: 4
  • Area: From 20
  • Coffee/tea making facilities
  • Mini Bar

Deluxe River View Queen

  • Max. number of persons: 2
  • Area: From 20
  • Coffee/tea making facilities
  • Mini Bar

Deluxe Riverview Dbl Dbl

  • Max. number of persons: 4
  • Area: From 20
  • Coffee/tea making facilities
  • Mini Bar

Signature King

  • Max. number of persons: 2
  • Area: From 33
  • Coffee/tea making facilities
  • Mini Bar

Fairmont Gold City Dbl Dbl

  • Max. number of persons: 4
  • Area: From 28
  • Coffee/tea making facilities
  • Mini Bar

Fairmont Gold Riverview Queen

  • Max. number of persons: 2
  • Area: From 28
  • Coffee/tea making facilities
  • Mini Bar

Fairmont Gold Riverview King

  • Max. number of persons: 2
  • Area: From 28
  • Coffee/tea making facilities
  • Mini Bar

Fairmont Gold Signature King

  • Max. number of persons: 2
  • Area: From 28
  • Coffee/tea making facilities
  • Mini Bar

Fairmont Gold Signature Dbl Dbl

  • Max. number of persons: 4
  • Area: From 30
  • Coffee/tea making facilities
  • Mini Bar

Moderate Queen

  • Max. number of persons: 2
  • Area: From 15
  • Coffee/tea making facilities
  • Mini Bar

Fairmont Gold Jr. Suite King

  • Max. number of persons: 4
  • Area: From 55
  • Coffee/tea making facilities
  • Mini Bar

Fairmont Gold Jr. Suite Parlor

  • Max. number of persons: 2

Fairmont Gold Suite King

  • Max. number of persons: 4
  • Area: From 63
  • Coffee/tea making facilities
  • Mini Bar

Signature Fairmont Gold Suite

  • Max. number of persons: 4
  • Area: From 61

Fairmont Gold Suite Parlor

  • Max. number of persons: 2
  • Area: From 0
  • Coffee/tea making facilities
  • Mini Bar

Junior Suite King

  • Max. number of persons: 4
  • Area: From 45
  • Coffee/tea making facilities
  • Mini Bar

Junior Suite Dbl Dbl

  • Max. number of persons: 6
  • Area: From 45
  • Coffee/tea making facilities
  • Mini Bar

Frontenac Suite King

  • Max. number of persons: 2
  • Area: From 63
  • Coffee/tea making facilities
  • Mini Bar

Hitchcock Suite

  • Max. number of persons: 2
  • Area: From 74
  • Coffee/tea making facilities
  • Mini Bar

Elizabeth II Suite

  • Max. number of persons: 2
  • Area: From 93
  • Coffee/tea making facilities
  • Mini Bar

Charles de Gaulle Suite

  • Max. number of persons: 2
  • Area: From 93
  • Coffee/tea making facilities
  • Mini Bar

Celine Dion Suite

  • Max. number of persons: 2
  • Area: From 93
  • Coffee/tea making facilities
  • Mini Bar

Churchill Suite

  • Max. number of persons: 2
  • Area: From 128
  • Coffee/tea making facilities
  • Mini Bar

Roosevelt Suite

  • Max. number of persons: 2
  • Area: From 82
  • Coffee/tea making facilities
  • Mini Bar

Suite Trudeau Trudeau

  • Max. number of persons: 4
  • Area: From 127
  • Coffee/tea making facilities
  • Mini Bar

Suite Van Horne

  • Max. number of persons: 2
  • Area: From 137
  • Coffee/tea making facilities
  • Mini Bar

Studio Two Double Beds

  • Max. number of persons: 6
  • Area: From 51
  • Coffee/tea making facilities
  • Mini Bar

Our restaurants and bars

STARBUCKS COFFEE

Type of cuisine: Cafe

Located on the terrace level at Fairmont Le Château Frontenac, Starbucks is your perfect stop before a busy day exploring and touring Québec City. Gourmets on-the-go will enjoy a variety of fine sandwiches, salads and pastries.

PLACE DUFFERIN

Type of cuisine: Regional

Located on the Dufferin Terrace, Place Dufferin awaits you in a relaxed and elegant setting with an incomparable view of the St-Lawrence River. This restaurant offers sumptuous buffets for breakfast.

BISTRO LE SAM

Type of cuisine: Bistro

An experience in constant evolution throughout the day. Lunch menu, creative dishes to share, trendy happy hours, innovative mixology and evening entertainment.

CHAMPLAIN RESTAURANT

Type of cuisine: Regional

A culinary journey through the discovery of a new Québec cuisine by Chef Stéphane Modat. Old World cuisine meets the New World. Come discover and explore the new frontiers of our celebrated regional cuisine.

1608 WINE AND CHEESE BAR

Photo non contractuelle / Strictly non binding

Inspired by the year of Quebec City's founding, 1608 Wine & Cheese Bar offers one of the largest varieties of top Quebec cheeses in Canada, sourced from its unique Cheese Room, and coupled with the top wine offerings the world has to offer.

Your meetings and events

Our meeting rooms

  • Number of meeting rooms: 23

  • Maximum size: 573

  • Maximum capacity: 730 people

  • Maximum banquet capacity: 550 people

Find out more

Our guest reviews for
Fairmont Le Château Frontenac

100% genuine reviews from our guests

Find out more

AccorHotels Rating 4.6/5

12,179 reviews

Not what is was years ago...

Customer review rating 4.6/5

D M. S. Families - 15/09/2019 AccorHotels review

Your staff were excellent providers of communication and service - especially Oliver with a lost item in our parked car and Anne the concierge. My major concern as a guest multiple times over the years since the 1980s is the loss of public spaces for the hotel guests that do not require spending additional money, eating or drinking . Surely you realize that despite the price your rooms are very small and often antiquated. There is no where as in the past where we guests can gather just to meet other guests or read the newspaper. The lobby is inadequate - too noisey too small and crowded with tourists not staying at the hotel. We rented 2 rooms one with a view and the other in the new section.

Dear Mr S. Thank you for taking the time to tell us about your experience at the Fairmont Le Château Frontenac. At Fairmont Hôtels & Resorts, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. We understand your surprise while discovering the heigh of the coffee machine. We'll share the fact with our housekeeping department to make sure we can see what can be done regarding this. We are looking forward to welcoming you back at Fairmont Le Château Frontenac. Sincerely, ESTHER FORTIN ROYAL SERVICE MANAGER / Le Club ACCOR Fairmont Le Château Frontenac 1 rue des Carrières Québec, Québec Canada G1R 4P5 es… fairmont.com https://www.facebook.com/FairmontChateauFrontenac

lovely

Customer review rating 4.6/5

Margaret C. Friends - 15/09/2019 AccorHotels review

Beautiful hotel, great staff.

Dear Ms C. We very much appreciate your comments regarding your recent stay at Fairmont Le Château Frontenac. It is always a pleasure to receive positive feedback, we are always delighted to know how much you appreciate it. We will share your comments with our team as we are sure that this feedback will serve as an encouragement to all of our staff member as we strive to continuously improve the quality of our services. Thank you again for sharing your experience and we hope your next visit will be as incredible as the previous one. Sincerely, ESTHER FORTIN ROYAL SERVICE MANAGER / Le Club ACCOR Fairmont Le Château Frontenac 1 rue des Carrières Québec, Québec Canada G1R 4P5 es… fairmont.com https://www.facebook.com/FairmontChateauFrontenac

Beautiful hotel but expensive

Customer review rating 4.6/5

Doug Couples - 15/09/2019 AccorHotels review

Front desk service outstanding, facilities top quality, very pricey

Dear Mr B. We very much appreciate your comments regarding your recent stay at Fairmont Le Château Frontenac. It is always a pleasure to receive positive feedback, we are always delighted to know how much you appreciate it. We will share your comments with our team as we are sure that this feedback will serve as an encouragement to all of our staff member as we strive to continuously improve the quality of our services. Thank you again for sharing your experience and we hope your next visit will be as incredible as the previous one. Sincerely, ESTHER FORTIN ROYAL SERVICE MANAGER / Le Club ACCOR Fairmont Le Château Frontenac 1 rue des Carrières Québec, Québec Canada G1R 4P5 es… fairmont.com https://www.facebook.com/FairmontChateauFrontenac

Disappointing stay

Customer review rating 4.6/5

Sharon Friends - 15/09/2019 AccorHotels review

I had been so excited to stay at Chateau Frontenac and check in was very good our bags went to our room and our room was explained. We had booked the basic room it was large and had a view of the roof. This was fine as I wasn’t expecting much of a view. We changed and went downstairs to have a drink at the bar. We had to wait about 30 minutes to get into the bar and my husband thought he would book us into the Resturant. We could only get a 5.30pm booking so we ate and went to our room. The next day we decided to go to the bar but couldn’t get in without a long wait and the Resturants were fully booked until 9.30pm. With a hotel as large as this to only have one bar that seems to seat about 50 people doesn’t seem to work. The lobby is large with so much empty space another area to have a coffee or drink would be fabulous. They do have a Starbucks but we didn’t want a coffee at a Starbucks we wanted the Chateau Frontenac. So many people come to the hotel walk through have a drink or a meal which means in house guests miss out and when you pay a lot of money to stay here it’s very disappointing. We had to go out in the pouring rain and find somewhere to eat and many places were fully booked. As a travel agent I will not book clients into the hotel and I will not stay again until they have a special bar or Resturant dedicated to in house guests.

Dear Ms R. Thank you for taking the time to tell us about your experience at the Fairmont Le Château Frontenac. At Fairmont Hôtels & Resorts, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. We understand your deception and will share your comment regarding this with our bar manager. Please accept our apologies. We are looking forward to welcoming you back at Fairmont Le Château Frontenac. Sincerely, ESTHER FORTIN ROYAL SERVICE MANAGER / Le Club ACCOR Fairmont Le Château Frontenac 1 rue des Carrières Québec, Québec Canada G1R 4P5 es… fairmont.com https://www.facebook.com/FairmontChateauFrontenac

Classy, First Rate Experience

Customer review rating 4.6/5

Nicole A. Couples - 14/09/2019 AccorHotels review

Everything about the hotel was opulent. We stayed with the gold package, and the concierge floor with the lounge made this stay above and beyond. The location was unprecedented, the room was elegant and well appointed and immaculate, and the service was outstanding.

Dear Nicole A., We very much appreciate your comments regarding your stay at the Fairmont Le Château Frontenac. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, SIMON BOVOLI FAIRMONT GOLD & CONCIERGE SERVICES MANAGER NATIONAL SECRETARY, LES CLEFS D'OR CANADA Fairmont Le Château Frontenac 1, rue des Carrières Québec, Québec Canada G1R 4P5 T + 1 … 2181 F + 1 … 3743 si… fairmont.com

Great hotel; great location; great staff

Customer review rating 4.6/5

Anonymous Couples - 14/09/2019 AccorHotels review

Only one night stay, but we were impressed with service.

Dear Ms C. We very much appreciate your comments regarding your recent stay at Fairmont Le Château Frontenac. It is always a pleasure to receive positive feedback, we are always delighted to know how much you appreciate it. We will share your comments with our team as we are sure that this feedback will serve as an encouragement to all of our staff member as we strive to continuously improve the quality of our services. Thank you again for sharing your experience and we hope your next visit will be as incredible as the previous one. Sincerely, ESTHER FORTIN ROYAL SERVICE MANAGER / Le Club ACCOR Fairmont Le Château Frontenac 1 rue des Carrières Québec, Québec Canada G1R 4P5 es… fairmont.com https://www.facebook.com/FairmontChateauFrontenac
Customer review rating 4.6/5

Michael S. Couples - 14/09/2019 AccorHotels review

Excellent service - breakfast was awesome!

Dear Mr S. We very much appreciate your comments regarding your recent stay at Fairmont Le Château Frontenac. It is always a pleasure to receive positive feedback, we are always delighted to know how much you appreciate it. We will share your comments with our team as we are sure that this feedback will serve as an encouragement to all of our staff member as we strive to continuously improve the quality of our services. Thank you again for sharing your experience and we hope your next visit will be as incredible as the previous one. Sincerely, ESTHER FORTIN ROYAL SERVICE MANAGER / Le Club ACCOR Fairmont Le Château Frontenac 1 rue des Carrières Québec, Québec Canada G1R 4P5 es… fairmont.com https://www.facebook.com/FairmontChateauFrontenac

Exceed all expectations.

Customer review rating 4.6/5

Anonymous Couples - 14/09/2019 AccorHotels review

The history. Our room was excrptional.sevice world class!

Dear Mr D. We very much appreciate your comments regarding your recent stay at Fairmont Le Château Frontenac. It is always a pleasure to receive positive feedback, we are always delighted to know how much you appreciate it. We will share your comments with our team as we are sure that this feedback will serve as an encouragement to all of our staff member as we strive to continuously improve the quality of our services. Thank you again for sharing your experience and we hope your next visit will be as incredible as the previous one. Sincerely, ESTHER FORTIN ROYAL SERVICE MANAGER / Le Club ACCOR Fairmont Le Château Frontenac 1 rue des Carrières Québec, Québec Canada G1R 4P5 es… fairmont.com https://www.facebook.com/FairmontChateauFrontenac

Excellent

Customer review rating 4.6/5

Anonymous Couples - 14/09/2019 AccorHotels review

Our stay was great, your staff is top notch

Dear Mr N. We very much appreciate your comments regarding your recent stay at Fairmont Le Château Frontenac. It is always a pleasure to receive positive feedback, we are always delighted to know how much you appreciate it. We will share your comments with our team as we are sure that this feedback will serve as an encouragement to all of our staff member as we strive to continuously improve the quality of our services. Thank you again for sharing your experience and we hope your next visit will be as incredible as the previous one. Sincerely, ESTHER FORTIN ROYAL SERVICE MANAGER / Le Club ACCOR Fairmont Le Château Frontenac 1 rue des Carrières Québec, Québec Canada G1R 4P5 es… fairmont.com https://www.facebook.com/FairmontChateauFrontenac

EVERYTHING was fabulous !

Customer review rating 4.6/5

Maureen Couples - 14/09/2019 AccorHotels review

From the moment we arrived to the moment we left everything was superb. Employees were always attentive and willing to help. Food was excellent. View was spectacular. CHRISTINE, at the front desk was over the top helpful and kind.

Dear Ms T. We very much appreciate your comments regarding your recent stay at Fairmont Le Château Frontenac. It is always a pleasure to receive positive feedback, we are always delighted to know how much you appreciate it. We will share your comments with our team, more specifically Christine! We are sure that this feedback will serve as an encouragement to all of our staff member as we strive to continuously improve the quality of our services. Thank you again for sharing your experience and we hope your next visit will be as incredible as the previous one. Sincerely, ESTHER FORTIN ROYAL SERVICE MANAGER / Le Club ACCOR Fairmont Le Château Frontenac 1 rue des Carrières Québec, Québec Canada G1R 4P5 es… fairmont.com https://www.facebook.com/FairmontChateauFrontenac

Great Experience!

Customer review rating 4.6/5

Lauren Friends - 14/09/2019 AccorHotels review

Perfect stay! Everything we could ask for, even had a birthday treat on arrival! Only down side was the building work outside out window.

Dear Ms H. We very much appreciate your comments regarding your recent stay at Fairmont Le Château Frontenac. It is always a pleasure to receive positive feedback, we are always delighted to know how much you appreciate it. We will share your comments with our team as we are sure that this feedback will serve as an encouragement to all of our staff member as we strive to continuously improve the quality of our services. Thank you again for sharing your experience and we hope your next visit will be as incredible as the previous one. Sincerely, ESTHER FORTIN ROYAL SERVICE MANAGER / Le Club ACCOR Fairmont Le Château Frontenac 1 rue des Carrières Québec, Québec Canada G1R 4P5 es… fairmont.com https://www.facebook.com/FairmontChateauFrontenac

Beautiful Property and Wonderful Guest Services

Customer review rating 4.6/5

Diane M. U. Couples - 13/09/2019 AccorHotels review

We were so impressed with this property- perfect location and second to none in the area. The restaurants are wonderful. We had an issue with some crazy folks across the hall from us on the first night- and management made sure they made it up to us! Thanks for the awesome customer service and the special upgrade!

Dear Ms M. We very much appreciate your comments regarding your recent stay at Fairmont Le Château Frontenac. It is always a pleasure to receive positive feedback, we are always delighted to know how much you appreciate it. We will share your comments with our team as we are sure that this feedback will serve as an encouragement to all of our staff member as we strive to continuously improve the quality of our services. Thank you again for sharing your experience and we hope your next visit will be as incredible as the previous one. Sincerely, ESTHER FORTIN ROYAL SERVICE MANAGER / Le Club ACCOR Fairmont Le Château Frontenac 1 rue des Carrières Québec, Québec Canada G1R 4P5 es… fairmont.com https://www.facebook.com/FairmontChateauFrontenac

Very memorable

Customer review rating 4.6/5

Robert G. Families - 13/09/2019 AccorHotels review

It was an experience that my wife, daughters and I will remember for the rest of our life. Thank you Ken for helping to make it possible. It is a very well managed hotel, your staff and facilities are top of the line.

Dear Ms G. We very much appreciate your comments regarding your recent stay at Fairmont Le Château Frontenac. It is always a pleasure to receive positive feedback, we are always delighted to know how much you appreciate it. We will share your comments with our team, more specifically Mr Hall. We are sure that this feedback will serve as an encouragement to all of our staff member as we strive to continuously improve the quality of our services. Thank you again for sharing your experience and we hope your next visit will be as incredible as the previous one. Sincerely, ESTHER FORTIN ROYAL SERVICE MANAGER / Le Club ACCOR Fairmont Le Château Frontenac 1 rue des Carrières Québec, Québec Canada G1R 4P5 es… fairmont.com https://www.facebook.com/FairmontChateauFrontenac
Customer review rating 4.6/5

Rayda G. Families - 13/09/2019 AccorHotels review

Airconditioning in room not working well. The room temperature was not pleasant. Our bathroom sink was clogged and we couldn’t use it. Someone tried to unclog it and was not able to fix it. No one tried to contact us to change our room and when we got back to our room at night we couldn’t use our bathroom sink. At that time they offered us another room unfortunately we had to wait until the next day to change rooms. We should have been contacted during the day so that we could have moved to another room. We are disappointed.

Dear Ms G. Thank you for taking the time to tell us about your experience at the Fairmont Le Château Frontenac. At Fairmont Hôtels & Resorts, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. We're sorry for the inconvenience of the clogged bathroom sink. We understand your disapointment not seeing a room change possible and proposed. We'll send our technician on this. We are looking forward to welcoming you back at Fairmont Le Château Frontenac. Sincerely, ESTHER FORTIN ROYAL SERVICE MANAGER / Le Club ACCOR Fairmont Le Château Frontenac 1 rue des Carrières Québec, Québec Canada G1R 4P5 es… fairmont.com https://www.facebook.com/FairmontChateauFrontenac

Lovely stay in a great hotel with wonderful service.

Customer review rating 4.6/5

Leslie Friends - 13/09/2019 AccorHotels review

Wonderful room, bar, restaurants and facilities. The care and service was stupendous. The location is historic and in a beautiful area in Quebec.

Dear Ms S. We very much appreciate your comments regarding your recent stay at Fairmont Le Château Frontenac. It is always a pleasure to receive positive feedback, we are always delighted to know how much you appreciate it. We will share your comments with our team as we are sure that this feedback will serve as an encouragement to all of our staff member as we strive to continuously improve the quality of our services. Thank you again for sharing your experience and we hope your next visit will be as incredible as the previous one. Sincerely, ESTHER FORTIN ROYAL SERVICE MANAGER / Le Club ACCOR Fairmont Le Château Frontenac 1 rue des Carrières Québec, Québec Canada G1R 4P5 es… fairmont.com https://www.facebook.com/FairmontChateauFrontenac

Pretty good

Customer review rating 4.6/5

Tom Couples - 13/09/2019 AccorHotels review

The staff were wonderful. everyone we met from the doormen to the concierge to the front desk to the restaurant staff and the cleaning crews. The building itself is iconic and the room comfortable.

Dear Mr G. We very much appreciate your comments regarding your recent stay at Fairmont Le Château Frontenac. It is always a pleasure to receive positive feedback, we are always delighted to know how much you appreciate it. We will share your comments with our team as we are sure that this feedback will serve as an encouragement to all of our staff member as we strive to continuously improve the quality of our services. Thank you again for sharing your experience and we hope your next visit will be as incredible as the previous one. Sincerely, ESTHER FORTIN ROYAL SERVICE MANAGER / Le Club ACCOR Fairmont Le Château Frontenac 1 rue des Carrières Québec, Québec Canada G1R 4P5 es… fairmont.com https://www.facebook.com/FairmontChateauFrontenac

Conference Stay

Customer review rating 4.6/5

Anonymous Business - 13/09/2019 AccorHotels review

Fantastic

Bonjour M W. Nous vous remercions pour vos commentaires suite à votre séjour au Fairmont Le Château Frontenac. C'est avec grand plaisir que nous recevons vos compliments. Aussi, nous ne manquerons pas de partager votre appréciation avec toute notre équipe. Votre satisfaction est la plus belle récompense pour notre personnel qui travaille jour après jour pour vous offrir un service irréprochable. Au plaisir de vous accueillir de nouveau très bientôt. ESTHER FORTIN DIRECTRICE DU SERVICE ROYAL / Le Club ACCOR Fairmont Le Château Frontenac 1 rue des Carrières Québec, Québec Canada G1R 4P5 es… fairmont.com https://www.facebook.com/FairmontChateauFrontenac

Very high end in terms of service

Customer review rating 4.6/5

Joseph M. Couples - 13/09/2019 AccorHotels review

Service was exceptional. Lisa Andrews may have been the nicest and most accommodating concierge I have worked with. Her service in many respects has influenced my opinion of the hotel.

Dear Joseph M., We very much appreciate your comments regarding your stay at the Fairmont Le Château Frontenac. It is always a pleasure to receive positive feedback. I will share your comments with our team, especially with Lisa. She is, as you have said, a wonderful person and concierge. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, SIMON BOVOLI FAIRMONT GOLD & CONCIERGE SERVICES MANAGER NATIONAL SECRETARY, LES CLEFS D'OR CANADA Fairmont Le Château Frontenac 1, rue des Carrières Québec, Québec Canada G1R 4P5 T + 1 … 2181 F + 1 … 3743 si… fairmont.com

Loved the gold floor service

Customer review rating 4.6/5

Lorinda B. Friends - 13/09/2019 AccorHotels review

It was a lovely experience. The lounge , of course, was the hilight. The service was excellent.

Dear John b., We very much appreciate your comments regarding your stay at the Fairmont Le Château Frontenac. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, SIMON BOVOLI FAIRMONT GOLD & CONCIERGE SERVICES MANAGER NATIONAL SECRETARY, LES CLEFS D'OR CANADA Fairmont Le Château Frontenac 1, rue des Carrières Québec, Québec Canada G1R 4P5 T + 1 … 2181 F + 1 … 3743 si… fairmont.com

Just great

Customer review rating 4.6/5

Robert B. Couples - 13/09/2019 AccorHotels review

Great Service

Dear Ms B. We very much appreciate your comments regarding your recent stay at Fairmont Le Château Frontenac. It is always a pleasure to receive positive feedback, we are always delighted to know how much you appreciate it. We will share your comments with our team as we are sure that this feedback will serve as an encouragement to all of our staff member as we strive to continuously improve the quality of our services. Thank you again for sharing your experience and we hope your next visit will be as incredible as the previous one. Sincerely, ESTHER FORTIN ROYAL SERVICE MANAGER / Le Club ACCOR Fairmont Le Château Frontenac 1 rue des Carrières Québec, Québec Canada G1R 4P5 es… fairmont.com https://www.facebook.com/FairmontChateauFrontenac
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