Fairmont Château Laurier 4 stars

TripAdvisor rating 4.0/5 3,819 reviews
Fairmont Château Laurier
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Hotel extras

  • Located in the city center

  • Fitness Center and Indoor Pool

  • Popular Afternoon Tea service on the weekends

  • Ottawa's premier meetings and events facility

  • Pets are welcome!

Services in the hotel and nearby

Check-in from 16h00

Check out up to 12h00

Paying

Services and practical information
  • WIFI/Internet Access
  • Parking
  • Accessible bathroom
  • Pets allowed
  • 100% non-smoking hotel
  • Air conditioned
  • Cash machine
  • Porter
Leisure and activities
  • Indoor heated pool
  • Fitness centre
  • Massage
  • Bicycles rental (Nearby)
  • Snow Skiing (Nearby)
Catering
  • 2 restaurant(s)
  • 1 bar(s)
Business services
  • 17 meeting room(s)
  • Congresses/conventions

Hotel location

Fairmont Château Laurier

1 Rideau Street
K1N8S7
ottawa
canada

Tel: +16132411414

Fax: (+1)6135627030

Contact email

Check-in from 16h00

Check out up to 12h00

  • By plane

    OTTAWA MACDONALD-CART INTL APT  At 19km / 11.81 miles

GPS :45.425153, -75.69451

Our accommodations

The hotel's rooms and suites offer spacious living with HDTV, high-speed internet and special touches such as Le Labo bathroom amenities, plush robes and slippers. Fairmont Gold, includes breakfast, personalized concierge service and additional benefits. From cozy single rooms to the most opulent suites, Fairmont Château Laurier provides total comfort and satisfaction in a magnificent setting. Luxurious accommodations, coupled with impeccable Fairmont service, offers an unrivaled hotel stay experience.

Fairmont King NS

  • Max. number of persons: ‌2
  • Area: From 25
  • Wireless internet in your room
  • Bathrobe
  • Coffee/tea making facilities
  • Ironing board and flat-iron(...)

Fairmont Queen NS

  • Max. number of persons: ‌2
  • Area: From 25
  • Wireless internet in your room
  • Bathrobe
  • Coffee/tea making facilities
  • Ironing board and flat-iron(...)

Fairmont Dbl Dbl NS

  • Max. number of persons: ‌4
  • Area: From 25
  • Wireless internet in your room
  • Bathrobe
  • Coffee/tea making facilities
  • Ironing board and flat-iron(...)

Fairmont View King NS

  • Max. number of persons: ‌2
  • Area: From 25
  • Wireless internet in your room
  • Bathrobe
  • Coffee/tea making facilities
  • Ironing board and flat-iron(...)

Fairmont View Dbl Dbl NS

  • Max. number of persons: ‌4
  • Area: From 25
  • Wireless internet in your room
  • Bathrobe
  • Coffee/tea making facilities
  • Ironing board and flat-iron(...)

Deluxe King NS

  • Max. number of persons: ‌3
  • Area: From 37
  • Wireless internet in your room
  • Bathrobe
  • Coffee/tea making facilities
  • Ironing board and flat-iron(...)

Deluxe Dbl Dbl NS

  • Max. number of persons: ‌4
  • Area: From 37
  • Wireless internet in your room
  • Bathrobe
  • Coffee/tea making facilities
  • Ironing board and flat-iron(...)

Deluxe View King NS

  • Max. number of persons: ‌2
  • Area: From 37
  • Wireless internet in your room
  • Bathrobe
  • Coffee/tea making facilities
  • Ironing board and flat-iron(...)

Deluxe View Dbl Dbl NS

  • Max. number of persons: ‌4
  • Area: From 37
  • Wireless internet in your room
  • Bathrobe
  • Coffee/tea making facilities
  • Ironing board and flat-iron(...)

Fairmont Gold King NS

  • Max. number of persons: ‌2
  • Area: From 30
  • Wireless internet in your room
  • Bathrobe
  • Coffee/tea making facilities
  • Ironing board and flat-iron(...)

Fairmont View Queen NS

  • Max. number of persons: ‌2
  • Area: From 25
  • Wireless internet in your room
  • Bathrobe
  • Coffee/tea making facilities
  • Ironing board and flat-iron(...)

Deluxe Queen NS

  • Max. number of persons: ‌3
  • Area: From 37
  • Wireless internet in your room
  • Bathrobe
  • Coffee/tea making facilities
  • Ironing board and flat-iron(...)

Signature King NS

  • Max. number of persons: ‌3
  • Area: From 37
  • Wireless internet in your room
  • Bathrobe
  • Coffee/tea making facilities
  • Ironing board and flat-iron(...)

Fairmont Gold Dbl Dbl NS

  • Max. number of persons: ‌4
  • Area: From 30
  • Wireless internet in your room
  • Bathrobe
  • Coffee/tea making facilities
  • Ironing board and flat-iron(...)

Large Fairmont Gold King NS

  • Max. number of persons: ‌2
  • Area: From 32
  • Wireless internet in your room
  • Bathrobe
  • Coffee/tea making facilities
  • Ironing board and flat-iron(...)

Fairmont Gold Suite King NS

  • Max. number of persons: ‌2
  • Area: From 46
  • Wireless internet in your room
  • Bathrobe
  • Coffee/tea making facilities
  • Ironing board and flat-iron(...)

Jr Suite Queen NS

  • Max. number of persons: ‌4
  • Area: From 51
  • Wireless internet in your room
  • Bathrobe
  • Coffee/tea making facilities
  • Ironing board and flat-iron(...)

Corner Suite King NS

  • Max. number of persons: ‌2
  • Area: From 56
  • Wireless internet in your room
  • Bathrobe
  • Coffee/tea making facilities
  • Ironing board and flat-iron(...)

Corner Suite Queen NS

  • Max. number of persons: ‌2
  • Area: From 56
  • Wireless internet in your room
  • Bathrobe
  • Coffee/tea making facilities
  • Ironing board and flat-iron(...)

Corner Suite Dbl Dbl NS

  • Max. number of persons: ‌4
  • Area: From 56
  • Wireless internet in your room
  • Bathrobe
  • Coffee/tea making facilities
  • Ironing board and flat-iron(...)

Executive Suite King NS

  • Max. number of persons: ‌2
  • Area: From 77
  • Wireless internet in your room
  • Bathrobe
  • Coffee/tea making facilities
  • Ironing board and flat-iron(...)

Presidential Suite King NS

  • Max. number of persons: ‌2
  • Area: From 218
  • Wireless internet in your room
  • Bathrobe
  • Coffee/tea making facilities
  • Ironing board and flat-iron(...)

Moderate Parlour NS

  • Max. number of persons: ‌2
  • Area: From 39
  • Wireless internet in your room
  • Bathrobe
  • Coffee/tea making facilities
  • Ironing board and flat-iron(...)

Our restaurants and bars

WILFRIDS

Type of cuisine: International

Wilfrid's is an award-winning restaurant in Ottawa offering a wide selection of culinary creations. Our Executive Chef and his team are famous for their superb selection of regional Canadian cuisine.

ZOE'S

Type of cuisine: Regional

Zoe's is famous for its light fare, hand crafted cocktails and modern day Afternoon Tea. Zoe's chic décor, bustling atmosphere and creative menu solidifies it as Ottawa's hottest place to be.

LA TERRASSE

Photo non contractuelle / Strictly non binding

Fairmont Château Laurier can boast having the most beautiful patio in Ottawa! With its beautiful views of the Parliament Buildings and the Rideau Canal, La Terrasse is open in the summer season to guests and locals alike.

Your meetings and events

Our meeting rooms

  • Number of meeting rooms: 17

  • Maximum size: 546 m²

  • Maximum capacity: 800 people

  • Maximum banquet capacity: 500 people

Find out more

Our guest reviews for
Fairmont Château Laurier

100% genuine reviews from our guests

Find out more

AccorHotels Rating 4.4/5

8,106 reviews

tripadvisor tripadvisor

TripAdvisor Rating 4.0/5

3,819 reviews

TripAdvisor Certificate of Excellence
Certificate of excellence 2019

Most excellent in every way ! ! !

Customer review rating 4.4/5

Anonymous Couples - 13/06/2019 AccorHotels certified review

Not only was it a beautiful, immaculate building, we feel the reason that we enjoyed our stay so much was the fact that the staff at Château Laurier were so friendly & courteous from the moment we stepped out of our vehicle.

Dear Norm H., We very much appreciate your comments regarding your stay at the Fairmont Château Laurier. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Marion te Winkel Director of Operations
Customer review rating 4.4/5

Sally Business - 13/06/2019 AccorHotels certified review

Always comfortable

Dear Sally J., We very much appreciate your comments regarding your stay at the Fairmont Château Laurier. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Marion te Winkel Director of Operations

Service above and beyond in an incredible location

Customer review rating 4.4/5

Sandy Couples - 12/06/2019 AccorHotels certified review

From the bellman, to the servers, front desk and housekeeper - the spirit of service was obviously highly taught at this hotel

Dear Alexander G., We very much appreciate your comments regarding your stay at the Fairmont Château Laurier. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Marion te Winkel Director of Operations

nice room, great staff.

Customer review rating 4.4/5

Josee B. Couples - 12/06/2019 AccorHotels certified review

Room ready upon arrival, nice, big and clean... polite staff... always a pleasure to stay

Dear Josee B., We very much appreciate your comments regarding your stay at the Fairmont Château Laurier. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Marion te Winkel Director of Operations

See above staff outstanding. Should provide free regular coffee in the lobby

Customer review rating 4.4/5

Semon J. Couples - 12/06/2019 AccorHotels certified review

very good

Dear Semon J., We very much appreciate your comments regarding your stay at the Fairmont Château Laurier. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Your comments and suggestions are important to us. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Marion te Winkel Director of Operations

Very good

Customer review rating 4.4/5

Reisa Couples - 12/06/2019 AccorHotels certified review

Nice rooms, nice staff, good facilities.

Dear Reisa G., We very much appreciate your comments regarding your stay at the Fairmont Château Laurier. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Marion te Winkel Director of Operations

Beyond expectations.

Customer review rating 4.4/5

R S. Families - 12/06/2019 AccorHotels certified review

Everything one would expect from a premier hotel experience in a capital city and then some. I find that no matter what the material standards or aesthetics or price of an hotel; the success or failure of the experience is dependent upon the quality of the staff. The Château Laurier succeeds on every level thanks to the human beings who make it happen. The environment itself is breathtaking especially the rooms with the view of the Canadian Parliament, the locks and the Ottawa river, the building is steeped in history but without the high calibre staff it would be more museum than hotel. I travelled with my two teenage daughters who really want to start a fan page for Jack of concierge services with whom the fell in love at first sight, I did tell them from a privacy point of view that would be inappropriate. Dinner on the terrace was a little windswept to start but after the wind settled and the sun began to sink against the backdrop of the river and the table staff ignited my daughter's deserts the messy hair was well worth it. We will be back at the earliest opportunity and my girls truly felt at home.

Dear Richard S., We very much appreciate your comments regarding your stay at the Fairmont Château Laurier. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Marion te Winkel Director of Operations

Excellent

Customer review rating 4.4/5

Elaine Families - 12/06/2019 AccorHotels certified review

Service was impeccable! Rooms are spotless! Fairmont Hotels are The Best In The World! Thank you all!

Dear Elaine L., We very much appreciate your comments regarding your stay at the Fairmont Château Laurier. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Marion te Winkel Director of Operations

Appreciated as a guest.

Customer review rating 4.4/5

Ana Families - 11/06/2019 AccorHotels certified review

I stayed in the hotel with my sons to celebrate together 50th birthday. From a lovely room to the macaroons with a personal message, to the exceptional dinner at the Wilfrid's (and chef making my son "the best burger" he ever had, completely off the menu).. it was absolutely great! I rarely take time to celebrate me. As a single mom of two boys, one with special needs, I am always focused on their well being. You helped me focus on me and enjoying time with them. Thank you!!

Dear Anastazia K., We very much appreciate your comments regarding your stay at the Fairmont Château Laurier. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Marion te Winkel Director of Operations

Great hotel with exceptional service

Customer review rating 4.4/5

Jason Families - 11/06/2019 AccorHotels certified review

We were greeted upon arrival and walk through the registration process. Our room was just as we asked for and the staff greeted us by name.

Dear Jason S., We very much appreciate your comments regarding your stay at the Fairmont Château Laurier. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Marion te Winkel Director of Operations

Perfect as usual with the Fairmont experience.

Customer review rating 4.4/5

Mirella C. Business - 10/06/2019 AccorHotels certified review

I have never been disappointed with a Fairmont stay . Attention to every detail, beautiful surroundings and friendly staff.

Dear Mirella C., We very much appreciate your comments regarding your stay at the Fairmont Château Laurier. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Marion te Winkel Director of Operations

Amazing

Customer review rating 4.4/5

Marsi Business - 10/06/2019 AccorHotels certified review

I enjoyed it. One of my best experience ever

Dear Marsida G., We very much appreciate your comments regarding your stay at the Fairmont Château Laurier. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Marion te Winkel Director of Operations

Good experience, but could have been better

Customer review rating 4.4/5

Peter H. Business - 09/06/2019 AccorHotels certified review

I stayed for two nights while attending a conference and I appreciate that conference attendees can not always be afforded the better or preferred rooms. I was ahead of check-in by four hours but Front of the house was very good and did their best to find a room that was ready as soon as possible. Room 160 was not what I booked (two beds versus one king) but it was clean and well prepared. Cudos to the room attendants. Unfortunately the room window faced MacKenzie Avenue and the window coverings did nothing to keep out the bright street and building lights. I strongly urge you to add a room darling blind that goes over the window casements.

Dear Peter H., Thank you very much for taking the time to share your comments regarding your stay at the Fairmont Château Laurier. Exceptional service is what we strive to be known for; therefore your feedback is extremely important as it helps us to continually improve our service and provide a memorable experience to our valued guests. Please allow me to express my sincerest apologies. Our relationship with our guests is of paramount importance. We hope that you will present us the opportunity to better serve you in the near future. Sincerely, Marion te Winkel Director of Operations

Poor check-in service

Customer review rating 4.4/5

Abe V. Business - 09/06/2019 AccorHotels certified review

I was scheduled to check-in on Sunday at 4:00 pm (which I understand was guaranteed). I arrived at the hotel at 2:00 pm and I wasn't provided with a room till about 4:30 pm. No explanations were given other than a offer for a free drink. I am extremely disappointed with this Fairmont Hotel and I will not be recommending this hotel on any travel websites.

Overall stay was good, no major complaint other then perhaps minor improvement needed.

Customer review rating 4.4/5

Anonymous Business - 08/06/2019 AccorHotels certified review

I arrived late Sunday night and it took a while to check in; only one person on duty. An hotel such as this one should have own coffee shop i.e. Starbucks as many patrons are walking to the nearest one daily to get a coffee. When I walked by the restaurant and asked direction for a coffee shop, I was told there were none but the restaurant could provide a coffee to go. I waited almost 15mins to get a $4 coffee. I had to cut my stay short by one night and was charge half the fees which I don't agree with. Other then that the staff i.e. valet, catering during the conference, cleaning the rooms, ect… were very polite and helpful.

Dear Rick D., Thank you for taking the time to tell us about your experience at the Fairmont Château Laurier. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Fairmont, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Marion te Winkel Director of Operations

It was relaxing.

Customer review rating 4.4/5

Nicholas Couples - 08/06/2019 AccorHotels certified review

Only a couple points. Check in took a while ( only 3 guests in front of us ) took around 30 mins before he started check in process. Key cards to get into the room took some time to get used to. Was charged for minibar use but that was fixed once I spoke to front desk. Everything else was great. Staff were very attentive and valet service was quick.

Dear Nicholas H., We very much appreciate your comments regarding your stay at the Fairmont Château Laurier. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Marion te Winkel Director of Operations

Exceptional staff overall

Customer review rating 4.4/5

Benjamin W. Business - 08/06/2019 AccorHotels certified review

I come to Ottawa twice a year on business. I have been staying on the gold floor every time I am in Ottawa for the last five years. The staff at the gold desk and the housekeeping staff are all very attentive, pleasant and kind. They make my stay very comfortable and I look forward to coming back to the hotel each time.

Dear Benjamin W., We very much appreciate your comments regarding your stay at the Fairmont Château Laurier. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Marion te Winkel Director of Operations

Staff

Customer review rating 4.4/5

Geoff M. E. Business - 08/06/2019 AccorHotels certified review

Staff friendly and courteous

Dear Geoff E., We very much appreciate your comments regarding your stay at the Fairmont Château Laurier. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Marion te Winkel Director of Operations

Beautiful property!

Customer review rating 4.4/5

Susan C. Families - 07/06/2019 AccorHotels certified review

We really enjoyed our stay. The hotel was gorgeous, and we enjoyed learning about its history. The staff was extremely friendly.

Dear Susan C., Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon. Sincerely, Marion te Winkel Director of Operations | Directrice des opérations

Disappointed

Customer review rating 4.4/5

Mandeep S. Families - 07/06/2019 AccorHotels certified review

A/c not working. Room uncomfortable especially for infant son. Asked twice to have it fixed. No solution provided. Were not asked to relocate. Emailed manager (Rick). His assistant (Lee) responded by offering amends for a future stay, which may not be for quite some time as we do not visit Ottawa frequently (we live in Edmonton and were in town for a wedding).

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