Fairmont Le Château Montebello 4 stars

Customer review rating 4.4/5 6,060 reviews
Fairmont Le Château Montebello
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Hotel extras

SPA: A 4.000 square foot full service Fairmont spa. Located adjacent to the indoor pool and fitness center - the facility features 3 manicure and pedicure stations and 8 treatment rooms including a couple suite.

Services in the hotel and nearby

Check-in from 16h00

Check out up to 12h00

Paying

Services and practical information
  • WIFI/Internet Access
  • Parking
  • Pets allowed
  • Services for children
  • 100% non-smoking hotel
  • Air conditioned
  • Gift shop/newspaper shop
Leisure and activities
  • Swimming pool
  • Fitness centre
  • Well-being
  • Services for children
  • Golf
  • Tennis
  • Beach and water sports
  • Other sports activities
  • Skiing
Catering
  • 5 restaurant(s)
  • 1 bar(s)
Business services
  • 28 meeting room(s)
  • Congresses/conventions
Information message

Fairmont Le Château Montebello is undergoing renovation to debut our rooms and suites transformation. Guests may encounter noise disturbances and minor changes on site between 8:30 a.m. and 4:00 p.m., Monday to Friday. We thank you for your understanding.

Hotel location

Fairmont Le Château Montebello

392 Notre Dame
J0V 1L0
montebello
canada

Tel: +18194236341

Fax: (+1)8194231133

Contact email

Check-in from 16h00

Check out up to 12h00

  • By plane

    LA MACAZA / MTL-TREMBL INTL INC  At 85km / 52.82 miles

  • By plane

    MTL / P ELLIO TRUDEAU INTL APT  At 124km / 77.05 miles

  • By plane

    OTTAWA MACDONALD-CART INTL APT  At 97km / 60.27 miles

GPS :45.649998, -74.949409

Our restaurants and bars

AUX CHANTIGNOLES

Type of cuisine: Regional

Come and have a unique dining experience at Fairmont Le Château Montebello. Enjoy the tranquility of the Ottawa River and the beautiful gardens while enjoying a gastronomic feast in our Montebello restaurant.

BISTRO LA SEIGNEURIE

Type of cuisine: Bistro

Our Bistro La Seigneurie serves up great bistro fare in a trendy yet friendly atmosphere. Savor local flavors and traditional inspired recipes brought to you with a modern twist.

GOLF CLUB TERRACE AND MULLIGANS

Type of cuisine: Regional

After a great round of golf, enjoy a cool drink on our terrace. A light bistro menu is also available before or after your round. A food cart also makes its rounds if you can't wait to get out there and a light snack is what you are after.

OUTDOOR BBQ (SUMMER)

Type of cuisine: Barbecue

Come and enjoy a unique experience at Château Montebello's famous BBQ. Our facilities, including a magnificent tent and heating system, will make your dining experience memorable.

LE RIVERAIN (SUMMER)

Type of cuisine: Other cooking style

On a sunny afternoon, take it to our outdoor eatery at Le Riverain to savor a variety of casual recipes.

BAR LE FOYER

Photo non contractuelle / Strictly non binding

Enjoying one of our signature cocktails paired with a delicious tasting board or sipping on our Montebello 'special coffee' while reading in one of our easy chairs is better than home sweet home! Hours 13:30 - 20:30.

Your meetings and events

Our meeting rooms

  • Number of meeting rooms: 28

  • Maximum size: 790 m²

  • Maximum capacity: 560 people

  • Maximum banquet capacity: 350 people

Find out more
Fairmont Le Château Montebello Meeting Room

Our guest reviews for
Fairmont Le Château Montebello

100% genuine reviews from our guests

Find out more

AccorHotels Rating 4.4/5

6,060 reviews

The staff was friendly and accommodating.

Customer review rating 4.4/5

R. Z. Business - 17/04/2019 AccorHotels certified review

The staff was very nice. Two things were disappointing. The fact that the tunnel to the pool was closed amd the other thing was the buffet were the hot food was served was not hot, so I was very disappointed.

Dear Rose Z., Thank you very much for taking the time to share your comments regarding your stay at the Fairmont Le Château Montebello. Exceptional service is what we strive to be known for; therefore your feedback is extremely important as it helps us to continually improve our service and provide a memorable experience to our valued guests. Please allow me to express my sincerest apologies. Please rest assured that we have taken the appropriate measures to address the problem with our culinary team in order to prevent any future occurrence. Our relationship with our guests is of paramount importance. We hope that you will present us the opportunity to better serve you in the near future. Sincerely, Annie Piché Directrice du service à la clientèle Fairmont Le Chateau Montebello 81…

Nice atmosphere but staff were generally unfriendly.

Customer review rating 4.4/5

Elaine Friends - 17/04/2019 AccorHotels certified review

We loved sitting around the fireplace playing cards and having a laugh. Our rooms were great, clean and although dated they were charming. The food was ok.. but buffet style tended to get cold quickly. There was lots of choices. The pool and hot tubs were old but again in keeping with the general ambiance of an old fashioned lodge... we enjoyed lounging in the hammock. The staff were helpful but not very personable... I felt it was due to the fact that we were English speaking guests... I hope I was wrong about that!

Dear Elaine B., Thank you for taking the time to fill the survey and telling us about your experience at Fairmont Le Château Montebello. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Fairmont, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Annie Piché Directrice du service à la clientèle Fairmont Le Chateau Montebello 81…

We were part of the Ladies Getaway Weekend. I treated my Mom for her 87th Birthday and invited my sister along.

Customer review rating 4.4/5

Gail L. Friends - 17/04/2019 AccorHotels certified review

All the STAFF was very friendly, efficient, and always there to help; very exceptional! The beds and pillows were very comfortable. Our room 221 had a terrible odour of stale urine. Had to leave the window open all the time. Very gross.! Your quality of food really left a lot to be desired. Served cold. We were very dissapoined in he food; very

Dear Gail L., Thank you for taking the time to fill the survey and telling us about your experience at Fairmont Le Château Montebello. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Fairmont, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Annie Piché Directrice du service à la clientèle Fairmont Le Chateau Montebello 81…

It was an amazing weekend

Customer review rating 4.4/5

Lynne R. Friends - 17/04/2019 AccorHotels certified review

Service was excellent, food amazing, house keeping was so friendly -overall an excellent weekend.

Dear Lynne R., We very much appreciate your comments regarding your stay at the Fairmont Le Château Montebello. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Annie Piché Directrice du service à la clientèle Fairmont Le Chateau Montebello 81…

Good

Customer review rating 4.4/5

Anonymous Friends - 17/04/2019 AccorHotels certified review

Good. Food wasn't great. Drinks are too expensive.

Dear Vivien G., Thank you for taking the time and trouble to complete a survey following your recent stay at Fairmont Le Chateau Montebello. We all take great pride in providing our guests with the highest standards of service, therefore I am very sorry to learn that we failed to meet your expectations on this occasion; please allow me to express my sincere apologies. Thank you again for bringing these important issues to our attention, as it is only through such constructive comments and observations that we are able to continually monitor and so improve the services we provide. We look forward to welcoming you again to Fairmont Le Chateau Montebello in the near future. Yours sincerely, Annie Piché Directrice du service à la clientèle Fairmont Le Chateau Montebello 81…

My weekend was very relaxing and enjoyable

Customer review rating 4.4/5

Cecile W. Families - 17/04/2019 AccorHotels certified review

Every part of the hotel has a homey ambience. The rooms are cozy and clean. The lobby area is friendly and comfortable. The service was excellent in all areas. A young man named Simon drove us to a restaurant on Friday evening. He was so courteous and helpful. The

Dear Cecile W., Thank you for taking the time to fill our survey regarding your stay at Fairmont Le Château Montebello. It is always a pleasure to receive positive feedback. I will share your survey with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely Annie Piché Directrice du service à la clientèle Fairmont Le Chateau Montebello 81…

amazing to be a part of such a historical monument being an sugnifigent value being the largest log structure in the world with an amazing fire replace

Customer review rating 4.4/5

Anonymous Friends - 17/04/2019 AccorHotels certified review

we enjoyed our stay with the accommodations by we felt there was a lack of attention to a suitalbe age range for the event we planned to attend with women between24-26 to 58-60? in our party yet it was geared to only the oldies - this is something the host needs to promote as an over 40+event to avoid such disappointment.

Dear Cheryl H., We very much appreciate your comments regarding your stay at the Fairmont Le Château Montebello. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. I will share your constructive feedback with the event planner that is not Fairmont Le Chateau Montebello. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Annie Piché Directrice du service à la clientèle Fairmont Le Chateau Montebello 81…

It’s a very quaint lovely place for a weekend. Spring had finally and it was nice to have sunshine.

Customer review rating 4.4/5

Anonymous Friends - 17/04/2019 AccorHotels certified review

My daughter and I usually go once a year (missed in 2018) and have a lovely time. We were disappointed that that there wasn’t any live music in the bar this time.

Dear Lois J., We very much appreciate your comments regarding your stay at the Fairmont Le Château Montebello. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. I am sorry that there was no live band in the Bistro during your stay. I will share your disappointment with our management team. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Annie Piché Directrice du service à la clientèle Fairmont Le Chateau Montebello 81…
Customer review rating 4.4/5

Jim J. Business - 15/04/2019 AccorHotels certified review

I was happy with room and the facilities. The food was excellent.

Dear James J., Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon. Sincerely, Annie Piché Directrice du service à la clientèle Fairmont Le Chateau Montebello 81…
Customer review rating 4.4/5

Anonymous Families - 15/04/2019 AccorHotels certified review

Beautiful building, relaxing, great service, family-friendly

Dear Shauna D., We very much appreciate your comments regarding your recent stay at Fairmont Le Chateau Montebello. It is always a pleasure to receive such positive feedback and I will be delighted to share your kind comments and compliments with all our colleagues. Thank you again for sharing your experience and we look forward to warmly welcoming you again to Montebello in the near future. Yours sincerely, Annie Piché Directrice du service à la clientèle Fairmont Le Chateau Montebello 81…

Wonderful place

Customer review rating 4.4/5

Ceilidh J. H. Business - 14/04/2019 AccorHotels certified review

I came for a family law conference. I want to come to visit with my family! I loved it!

Dear Ceilidh H., We very much appreciate your comments regarding your stay at the Fairmont Le Château Montebello. We are delighted to read that you had an excellent stay and enjoyed your visit at our hotel. It is always encouraging to learn that guests are satisfied with our service as it is what we strive for every day. Thank you for your kind feedback, and we hope to see you again soon for another magnifique journey with us. Sincerely, Annie Piché Directrice du service à la clientèle Fairmont Le Chateau Montebello 81…

It was satisfactory- a lovely charming hotel. Unfortunately it was under renovation and therefore the room stay was somewhat affected. I realize this is temporary.

Customer review rating 4.4/5

Anonymous Business - 14/04/2019 AccorHotels certified review

Lovely. The food and service was superb! and the room was very comfortable and clean!

Dear Katherine Shalbolt, Thank you for your comment and taking the time to fill the survey regarding your stay at Fairmont Le Château Montebello. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. I am sorry that the renovation affected the quality of your stay. We will verify the adjustment we can make to minimize the impact. Thank you again and we hope to have a chance to work with you again. Sincerely, Annie Piché Directrice du service à la clientèle Fairmont Le Chateau Montebello 81…

Excellent service!

Customer review rating 4.4/5

Linda Families - 13/04/2019 AccorHotels certified review

Arrived early and was upgraded from Queen to King size without charge. Mentioned that it was my granddaughter's birthday and the staff surprised us with complimentary birthday cupcakes. Excellent meals! Wonderful pedicures at the Spa.

Dear Linda W., We very much appreciate your comments regarding your stay at the Fairmont Le Château Montebello. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Annie Piché Directrice du service à la clientèle Fairmont Le Chateau Montebello 81…

Land Rover experience fun, hotel was lacking.

Customer review rating 4.4/5

Katherine P. Families - 13/04/2019 AccorHotels certified review

The staff was great, the room was extremely hot and the climate control did not work well, no coffee available in the room, the ambience of the hotel was missing only one fire on during a snow storm

Dear Katherine P., Thank you very much for taking the time to share your comments regarding your stay at the Fairmont Le Château Montebello. Exceptional service is what we strive to be known for; therefore your feedback is extremely important as it helps us to continually improve our service and provide a memorable experience to our valued guests. I am sorry that you did not located the coffee in the room. Please allow me to express my sincerest apologies. Please rest assured that we have taken the appropriate measures to address the problem with our housekeeping team in order to prevent any future occurrence. Our relationship with our guests is of paramount importance. We hope that you will present us the opportunity to better serve you in the near future. Sincerely, Annie Piché Directrice du service à la clientèle Fairmont Le Chateau Montebello 81…

Love the rustic and cozy atmosphere and the availability of many activities.

Customer review rating 4.4/5

Anonymous Business - 11/04/2019 AccorHotels certified review

We arrived late and hungry on a Saturday night. Unfortunately the kitchen was closed but they were just cleaning up and offered us to make us a charcuterie board which we enjoyed in front of the fireplace with a glass of wine. This was much appreciated. The next day, we had a spa treatment which was wonderfully relaxing and we played squash.

Dear Marion G., We very much appreciate your comments regarding your recent stay at Fairmont Le Château Montebello It is always a pleasure to receive such positive feedback and I will be delighted to share your kind comments and compliments with all our colleagues. I am pleased that we were able to accommodate you for a late snack in the lobby. We look forward to warmly welcoming you again to Montebello in the near future. Yours sincerely, Annie Piché Directrice du service à la clientèle Fairmont Le Chateau Montebello 81…

The entire staff from Marc as we pulled up to the front entrance, Laurent at check in, Diane and Nicholas for an upcoming reservation made us feel so welcome.

Customer review rating 4.4/5

Renny R. Couples - 11/04/2019 AccorHotels certified review

As soon as we pull off the highway and go through the arch way, we feel so relaxed. The entire staff makes us feel like we are special guests at the Chateau. Marc assisted with our luggage, and after i returned from the parking lot, he had checked with Laurent to see if our room was ready. Laurent checked us in promptly, and was extremely courteous. Marc brought our luggage to the room, set things up, and asked if we were happy with our room. We were thrilled. Josee in housekeeping made sure that our room was clean, and was always cheerful and greeted us when we were in the hallway. An extremely professional staff. Sylvain remembered us from previous stays, and made our dining experience exceptional. As I stated earlier, Diane and Nicholas were most helpful and took time to assist us with a reservation in the upcoming New Year. We really can't say enough about how we are treated.

Dear Renny R., Bonjour! We very much appreciate your comments regarding your stay at the Fairmont Le Château Montebello. We are delighted to read that you had an excellent stay and enjoyed your visit at our hotel. It is always encouraging to learn that guests are satisfied with our service as it is what we strive for every day. Thank you for your kind feedback, and we hope to see you again soon for another magnifique journey with us. Sincerely, Annie Piché Directrice du service à la clientèle Fairmont Le Chateau Montebello 81…

Unique experience!

Customer review rating 4.4/5

Goretti M. Business - 11/04/2019 AccorHotels certified review

I was there for business. The place is very lovely, relaxing and unique. Hotel staff was very polite and helpful. Food was great.

Dear Goretti M., Thank you for taking the time and trouble to complete a survey following your recent stay at Fairmont Le Château Montebello. We greatly value and appreciate your positive and constructive feedback and it will be my pleasure to share your kind compliments with our team. Your experiences will serve as an encouragement to all of our colleagues as we strive every day to provide the highest standards of service for our valued guests. Thank you again for sharing your experience, and we very much look forward to warmly welcoming you again to Montebello in the near future. Yours sincerely, Annie Piché Directrice du service à la clientèle Fairmont Le Chateau Montebello 81…

We love the Chateau Montebello, especially sitting by the fire!

Customer review rating 4.4/5

Jeffrey F. Couples - 10/04/2019 AccorHotels certified review

My wife adores the pool, I love the fireplace. We must return when the golf course is open. That said, the winter hikes are wonderful.

Dear Jeff F., Thank you for taking the time to fill our survey regarding your stay at Fairmont Le Château Montebello. It is always a pleasure to receive positive feedback. I will share your survey with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely Annie Piché Directrice du service à la clientèle Fairmont Le Chateau Montebello 81…

Love Fairmont Montebello

Customer review rating 4.4/5

Cynthia Business - 10/04/2019 AccorHotels certified review

The hotel is beautiful, the staff are fantastic and food is fabulous.

Dear Cynthia Runolfon, Thank you for taking the time to fill our survey regarding your stay at Fairmont Le Château Montebello. It is always a pleasure to receive positive feedback. I will share your survey with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely Annie Piché Directrice du service à la clientèle Fairmont Le Chateau Montebello 81…

Excellent Service and ambiance - Dated (renos are in progress)

Customer review rating 4.4/5

Jmc Couples - 10/04/2019 AccorHotels certified review

I guess I didn't do all my homework. It was not a major issue, I would have likely delayed our little get-away trip here by another year in hopes we would get one of the newly renovated rooms. It looks like they are running behind since the 2 wings they are working on were seemingly supposed to be done by Dec 2018... we are in Apr 2019 and they are still on-going. This delayed should be advertised as some patrons may expect a newly reno'd room. I booked a jacuzzi suite. It was great, roomy, clean. It was however dated, and the chairs and couch weren't that comfy to sit in to watch tv. The duvet cover had a weird stain, looked like wine. Nothing major. Service was excellent over all. Staff was friendly and helpful the few times we had questions. No problems getting the wifi. We felt the value was a little on the low side. We stayed at hotels that were a little cheaper, yet had nicer rooms. I suppose there is a rustic and location premium to take into account here. Assuming prices don't skyrocket following the reno, we will likely go back again. We also went to the SPA for a massage. It was enjoyable and relaxing and had a few nice perks. I would have sat outside on the deck since it was a nice April day, but all the chairs were taken up by a group of young ladies and they didn't seem in a rush to leave. Maybe in the summer months they have more than 4 chairs out there? We ate dinner at the Aux Chantignol restaurant which was an OK experience, had small issue with the main dish, again value was a little on the low side. But I still recommend it. Brunch was great also (same restaurant). I do recommend the hotel, but maybe wait until 2020, when hopefully all renos are done. Hopefully they do not decide to up the prices too much.

Dear Jean-Marc C., We very much appreciate your comments regarding your recent stay at Fairmont Le Chateau Montebello. It is always a pleasure to receive such positive feedback and I will be delighted to share your kind comments and compliments with all our colleagues. I am sorry for the renovation that are not completed. We hope to be completed shortly. Thank you again for sharing your experience and we look forward to warmly welcoming you again to Montebello in the near future. Yours sincerely, Annie Piché Directrice du service à la clientèle Fairmont Le Chateau Montebello 81…
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