Hotel - Fairmont Le Château - Montebello
Fairmont Hotel Fairmont Hotel

Fairmont Le Château - Montebello

4.4/5 5,374 reviews
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  • The hotel has wifi WIFI/Internet Access
  • The hotel serves breakfast Breakfast
  • The hotel does not have a bar Bar
  • The hotel has a parking Parking
  • The hotel has a restaurant Restaurant
  • The hotel has air conditioning in rooms Air Conditioning
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Services in the hotel and nearby

Check-in from 16h00
Check out up to 12h00

Services and practical information

Paying
  • WIFI/Internet Access
    • WIFI at the hotel (Paying)
    • WIFI in your room (Paying)
  • Parking
    • Private outdoor parking
    • Valet parking (Paying)
    • Well-lit parking
  • Pets allowed
  • Services for children
    • Children's Club for over 12s (Paying)
    • Outdoor playground for children
  • 100% non-smoking hotel
  • Air conditioned
    • Air conditioning
    • Automatic air control
    • Air Conditioning

Leisure and activities

  • Swimming pool
    • Indoor heated pool
    • Outdoor heated pool
  • Fitness centre
  • Well-being
    • Jacuzzi
    • Massage (Paying)
    • Sauna
  • Services for children
    • Children's Club for over 12s (Paying)
    • Outdoor playground for children
  • Golf
  • Tennis
    • Indoor tennis court
    • Outdoor tennis court
    • Tennis
  • Beach and water sports
    • Kayaking (Paying)
    • Pedal boat (Paying)
    • Private beach
  • Other sports activities
    • Bicycles rental
    • Badminton
    • Basketball facilities
    • Croquet
    • Quad bikes (Paying)
    • Skating rink
    • Squash court
    • Volley ball facilities
  • Skiing
    • Snow Skiing
    • Cross country skiing (Paying)

Catering

  • 6 restaurant(s)

Business services

  • 28 meeting room(s)
  • Congresses/conventions
    • Congress center
    • Conventions hotel
See all services

Fairmont Le Château Montebello is undergoing renovation to debut our rooms and suites transformation. Guests may encounter noise disturbances and minor changes on site between 8:30 a.m. and 4:00 p.m., Monday to Friday. We thank you for your understanding.

Hotel location

Our rooms

Fairmont Le Chateau Montebello offers a total of 211 guestrooms. Each room is well-appointed to offer the perfect indoor spot for relaxation.Couples and families will find the perfect Guest Room to suit their needs. Connecting rooms can be guaranteed by the hotel for a fee of 40.00 per room per stay.

  • 211 rooms
  • 100% non-smoking hotel
    • Air conditioning
    • Data port in room
    • Emergency exit map
    • Automatic air control
    • Safe deposit box in room
    • Telephone
    • Radio in room
    • Opening windows
    • WIFI in your room
    • Video games on TV in room
    • Coffee/tea making facilities
    • Sprinkler in room
    • Keycard-operated door locks
    • Audible smoke alarms in rooms
    • Security peephole
    • Emergency info in rooms
    • Voicemail
    • Alarm clock
Our rooms fittings

Our restaurants and bars

See all our restaurants
See all our restaurants and bars

Your meetings and events

4.4/5 AccorHotels Rating 5,374 reviews

Our guest reviews for Fairmont Le Château - Montebello

100% genuine reviews from our guests

Find out more
Heather O. Couples - 15/09/2018 AccorHotels certified review
« Awesome experience »

The hotel was awesome. Beautiful setting, excellent food, great ambience. Service was also great.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mrs. Heather O., Thank you for taking the time to fill our survey regarding your stay at Fairmont Le Château Montebello. I am glad to hear that you enjoyed your stay with us. It is always a pleasure to receive positive feedback and I will be delighted to share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Mélissa Castonguay for, Annie Piché Directrice du service à la clientèle Fairmont Le Chateau Montebello 81…

H. Friends - 15/09/2018 AccorHotels certified review

Lovely ambience and surroundings. Service in the main restaurant was really poor and slow. The food was look warm, badly served and expensive for what we received.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Richard H., Thank you for taking the time to tell us about your experience at the Fairmont Le Château Montebello. I am sorry that your experience at our Restaurant did not meet your expectations; please allow me to express my sincerest apologies. At Fairmont, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. After verification I do not find any restaurant invoice on your room. Could you provide me details of your experience. I really want to ensure a follow up with our culinary team. It is important for us to take the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Annie Piché Directrice du service à la clientèle Fairmont Le Chateau Montebello 81…

Vjw Families - 15/09/2018 AccorHotels certified review
« Beautiful, interesting, historical and comfortable hotel. Well worth the extra time to get there. »

Great experience as extended family with multiple young adults. Grounds, recreation facilities and activities were amazing. As is the size and construction of the hotel. Will definitely return one day, hopefully soon.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Valerie W., We very much appreciate your comments regarding your recent stay at Fairmont Le Chateau Montebello. It is always a pleasure to receive such positive feedback and I will be delighted to share your kind comments and compliments with all our colleagues. I am sorry that we were not able to offer you a longer late check-out du to the occupancy. Thank you again for sharing your experience and we look forward to warmly welcoming you again at Montebello in the near future. Yours sincerely, Annie Piché Directrice du service à la clientèle Fairmont Le Chateau Montebello 81…

Rachel B. Families - 13/09/2018 AccorHotels certified review
« Beautiful place, stay was too short!!! »

Our stay at The Château was a very nice experience. My nephew was married there and it was a perfect place, perfect day & fabulous weather.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mr. S., Thank you for taking the time to share your feedback. We are pleased to read that you enjoyed your stay at Fairmont Le Château Montebello. Also, we are happy that your experience was up to your expectations. The occupation of the hotel brought up some challenges with the distribution of the selected room type. I am sorry for the inconveniences concerning your room assignation. I hope we will have the privilege of welcoming you back in a not too distant future. Have a wonderful day, Annie Piché Directrice du service à la clientèle Fairmont Le Chateau Montebello 81…

Anonymous Families - 13/09/2018 AccorHotels certified review

Stress free

Our hotel has responded to the review
Our hotel has responded to the review

Dear Anne-Marie D., We very much appreciate your comments regarding your recent stay at Fairmont Le Château Montebello. It is always a pleasure to receive such positive feedback and I will be delighted to share your kind comments and compliments with all our colleagues. We are happy to know that you could have a stress-free stay in our establishment. Thank you again for sharing your experience and we look forward to warmly welcoming you again in the near future. Yours sincerely, Noémie LeBlanc Stagiaire pour Annie Piché Directrice du service à la clientèle Fairmont Le Chateau Montebello 81…

Sylvie Couples - 13/09/2018 AccorHotels certified review
« Relaxing in a nice site »

Impressive surroundings, walk, river, building. The rooms would gain in being refreshed. The food for the Table d’hôte could have been a bit less basic (salmon over cooked, chicken and potatoes). Breakfast was nice.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mrs. P., Thank you for taking the time to share your feedback. We are pleased to read that you enjoyed your stay. We are happy to announce that we have started the renovations of the entire hotel on September 4th 2018. The rooms will be completely renovated. I'm sorry the food served in the Table d'hôte did not meet your expectations. Our Table d'hôte is always changing and evolving. I'll make sure to share your comments with our Chef to ensure that the next one is up to your expectations. Thank you again for your review, I hope we will have the privilege of welcoming you back in a not to distant future. Have a wonderful day, Noémie LeBlanc Stagiaire pour Annie Piché Directrice du service à la clientèle Fairmont Le Chateau Montebello 81…

Kathryn P. Families - 12/09/2018 AccorHotels certified review
« Everything was perfect »

I would like to thank staff for making this a perfect wedding event for check in to check out. The fairmont Montebello is one of my favourite places.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Kathryn p., We very much appreciate your comments regarding your stay at the Fairmont Le Château Montebello. Also, we are happy you enjoyed the wedding in our establishment. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Noémie LeBlanc Stagiaire pour Annie Piché Directrice du service à la clientèle Fairmont Le Chateau Montebello 81…

Anne B. Friends - 12/09/2018 AccorHotels certified review
« Always a great pleasure to be there »

The services and food were first class but we had trouble with the toilet not functioning properly. We were able to fix it each time but.....a real drag in the middle of the night! I think I heard that the interior is going to be updated in the near future -plumbing, elevators, etc. I hope this is true. The staff is wonderful on all fronts.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Anne B., We very much appreciate your comments regarding your stay at the Fairmont Le Château Montebello. You heard right. We started our renovations on September 4th 2018. All four wings will be renovated and the lobby come next year. Thank you for your review concerning the food and the staff. I will share your comments with our team as they strive to give you the best service possible. Thank you again for sharing your experience, and we hope to welcome you in one of our renovated rooms on your next visit. Sincerely, Noemie LeBlanc Stagiaire pour Annie Piché Directrice du service à la clientèle Fairmont Le Chateau Montebello 81…

Heather Couples - 12/09/2018 AccorHotels certified review
« Charming »

Absolutely loved the log building especially the lobby with fireplace. The staff were very friendly.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mrs. P., Thank you for your comment and taking the time to fill the survey regarding your stay at Fairmont Le Château Montebello. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again and we hope to have a chance to work with you again. Sincerely, Noémie LeBlanc Stagiaire pour Annie Piché Directrice du service à la clientèle Fairmont Le Chateau Montebello 81…

Sandra Couples - 12/09/2018 AccorHotels certified review
« Beautiful Property, But Lacks Attention To Detail. »

There is no question that the overall property is magnificent. However, when you get inside, it is showing wear tear. The rooms are nice, but again, carpet and footstool were stained. The renovations caused some of the amenities to be closed longer than normal, which is fine, but we should have been advised at the time of our booking (Fairmont Palliser let us know the main restaurant would be closed in November). We rented cabana at the pool and to contend with a tween doing cannonballs in for hours (it's not my responsibility to tell the two pool attendants how to do their job). On our second day, we received a text asking how our stay was going and asked to rate it on a scare of 1 to 10. I sent back a rating 6.5 to which I received an enthusiastic Thanks! If I were the staff member reading that, I would want to know why such a mediocre rating. Finally, what "Luxury Resort" uses one-ply toilet tissue? I don't feel the value for money was there. Of the nine Fairmont properties we have visited, this was the least satisfactory. Thank you

Our hotel has responded to the review
Our hotel has responded to the review

Dear Sandra S., Thank you for taking the time to tell us about your experience at the Fairmont Le Château - Montebello. I am sorry that your experience did not meet your expectations; and that we did not ask for more détails when you were on site. I will revise the procedur with our team. At Montebello, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We already added a note regarding the réservations on our website, I am sorry that you were not aware. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Annie Piché Directrice du service à la clientèle Fairmont Le Chateau Montebello 81…

Cara S. Friends - 12/09/2018 AccorHotels certified review

We stayed for two nights. Had dinner in the restaurant on Friday night. Was extremely I’ll over night. Attended a wedding the next day.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Cara S., Thank you for taking the time to share your feedback. I am sorry that you were sick during your stay. I formaded your infirmation to the security department and they confirmed that we did not had any other case. We hope to welcome you back to our hotel very soon! Sincerely, Annie Piché Directrice du service à la clientèle Fairmont Le Chateau Montebello 81…

Randy Couples - 12/09/2018 AccorHotels certified review
« Enjoyable. »

We certainly to fish. The fishing was successful.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mr. W., Thank you for taking the time to fill our survey regarding your stay at Fairmont Le Château Montebello. It is always a pleasure to receive positive feedback. I will share your survey with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Also, we are happy your fishing was successful. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely Noémie Leblanc Stagiaire pour Annie Piché Directrice du service à la clientèle Fairmont Le Chateau Montebello 81…

Norm Couples - 12/09/2018 AccorHotels certified review
« Beautiful place »

We stayed at the hotel for a family wedding. The hotel itself is wonderful and the staff is very friendly. The location on the river and the grounds around the hotel make it extra special. There are a lot of activities available while staying at the hotel and our only regret is not having enough time to take advantage of them.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Normand P., We very much appreciate your comments regarding your stay at the Fairmont Le Château Montebello. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. We are happy you enjoyed the wedding at our establishment and the beautiful grounds surrounding it. I saw that your profile is in French. Feel comfortable to write to us in French. As your review is in English, I thought it would be best to answer back in the same language, but we will happily write in French if you want so. Thank you again for sharing your experience, and we hope you'll have the opportunity to enjoy more activities on your next stay. Sincerely, Noémie LeBlanc Stagiaire pour Annie Piché Directrice du service à la clientèle Fairmont Le Chateau Montebello 81…

Anonymous Couples - 12/09/2018 AccorHotels certified review
« Wedding anniversary stay »

Overall very good, we have been at this resort before and we knew what to expect. the grounds were beautiful and service excellent. the food in the bistro was excellent. I was disappointed in the gourmet restaurant. I don't eat meat so for me it was difficult. I chose the cauliflower steak but it was deep fried and floating in oil; I had to return it and there was nothing on the menu that didn't have either cream or meat that I could eat. It would be great to think about vegans and offer something for them that is good and healthy other than just the plain salads. The breakfast buffet was very good also. I know that the resort is going through extensive renovation so I won't comment on the rooms because we all know that they need refurbishing but the rooms were spotless and the beds very comfortable. The issue I had with the room is the noise that comes out of the cooling system both in the room and outside the room. I had to change rooms 3 times but they were all noisy; when the system is turned off it vibrates and hums very loudly; also if I open the windows the system outside was noisy as well. I enjoyed the outside pool area and hot tub, my husband had a great day golfing. We will probably go back but I'm hesitant because I like to have a quiet sleep and I'm not sure that the system noise will be fixed.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Lucie G., We very much appreciate your comments regarding your stay at the Fairmont Le Château - Montebello. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. With the renovations are changing all eating and cooling unit! Regarding the Steak House we do not have many vegan option on the menu but our chef is always happy to create a dishes according to your preference and dietary restrictions. I will revise with the Maitre D' the importance of offering this option to our guest. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Annie Piché Directrice du service à la clientèle Fairmont Le Chateau Montebello 81…

Anonymous Families - 12/09/2018 AccorHotels certified review
« Relaxing »

My daughter and I were looking forward to a few days to relax and re-energize. Our stay and experience at Montebello was fantastic. Everyone working at the hotel was extremely cordial and friendly. The service offered at the spa was incredible. While it was advertised that there would be renovation, we did not find it at all disturbing. We understand that our stay was after peak season for the hotel and we thought we were a little too limited with the menu at opened restaurants at the resort - we did not want to leave the resort.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Lucie M., We very much appreciate your comments regarding your stay at the Fairmont Le Château Montebello. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. We are happy to know that the renovations did not disturb you at all. We are doing everything possible to ensure that the renovations will not interfere with our clients. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Noémie LeBlanc Stagiaire pour Annie Piché Directrice du service à la clientèle Fairmont Le Chateau Montebello 81…

Anonymous Families - 10/09/2018 AccorHotels certified review
« disappointing upgrade and room - musky smell »

We're not impressed with the musky smell of our room (424). We have an infant with us and with my asthma, we were uncomfortable in the moldy smell and did not breathe well all night. At first I thought it was the chlorine smell from the swimming pool but it wasn't. This wasn't worth the upgrade fee or the cost of a regular room. We didn't even both to shower in the room in fear there were old pipes. I was expecting the best with our investment with Fairmount Montebello. It fell well below my expectations, and experience with other Fairmont locations, such as in Alberta (Jasper) and Dubai, has been far superior. We were looking into the Quebec City Fairmont or at Banff, but are second guessing ourselves.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mr. C. Thank you for taking the time to tell us about your experience at Fairmont Le Château Montebello. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Fairmont, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. With the humidity and heat waves all along the summer this year it was challenging to keep the hotel cool and without humidity smell. It was a temporary issue. Furthermore we started the renovation of two wings last week. I am sorry for th e inconveniences you experienced. I hope you will visit other Fairmont Properties in the Future. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Annie Piché Directrice du service à la clientèle Fairmont Le Chateau Montebello 81…

Anonymous Business - 10/09/2018 AccorHotels certified review
« It was very good »

Lovely hotel. I was attending an event so I didn't have much time to enjoy the hotel amenities.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mary Pat D., We very much appreciate your comments regarding your stay at Fairmont Le Château Montebello. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope you'll have the opportunity to enjoy the hotel on your next visit. Sincerely, Noémie LeBlanc Stagiaire pour Annie Piché Directrice du service à la clientèle Fairmont Le Chateau Montebello 81…

Brian Couples - 10/09/2018 AccorHotels certified review
« We love the place but it is a tad expensive »

I was disappointed not to receive the free breakfast credits associated with my Aeroplan status. my Aeroplan card is on file with your loyalty program and I should have received credits for breakfast.

Our hotel has responded to the review
Our hotel has responded to the review

Dear M. W., Thank you for taking the time to share your feedback. We are pleased to read that you enjoyed your stay. Concerning the free breakfast, the access to this privilege is only available if you go through the Aeroplan site to book. Only then will the breakfast be included. Thank you again for your feedback and we hope we will have the privilege of welcoming you back in a not to distant future. Have a wonderful day, Noémie LeBlanc Stagiaire Pour Annie Piché Directrice du service à la clientèle Fairmont Le Chateau Montebello 81…

Sue S. Families - 06/09/2018 AccorHotels certified review
« wonderful »

it was lovely - it was my second time but I was delighted to show my sister and brother-in-law the magic of the chateau.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Sue S., We very much appreciate your comments regarding your stay at the Fairmont Le Château - Montebello. We hope your sister and brother-in-law enjoyed their stay with us. Thank you again for sharing your experience, and we hope your next visit will be as magic as the previous one. Sincerely, Noémie Leblanc Stagiaire Pour Annie Piché Directrice du service à la clientèle Fairmont Le Chateau Montebello 81…

Veronique B. Families - 04/09/2018 AccorHotels certified review
« One night family vacation at Montebello »

The overall experience was great, we had only one minor issue. As a gold member at Accor, I received a voucher for free welcome cocktails. In the afternoon, we were in the main hall, there were no waiter in the room. Only one person at the bar. I was waiting in line to retrieve the cocktails when two customers and the bartender began to argue who was there first. The bartender left...never came back. A new bartender arrived, she didn't know who was there first. So same issue happened again between two customers. When it was finally my turn, bartender had no customer manner, seemed quite annoyed by my drink request...no smile, no nothing. I didn't come back to ask for other drinks. Quite disappointed, as we love to relax and enjoy a good glass of wine by the fireplace.

Our hotel has responded to the review
Our hotel has responded to the review

Bonjour Madame Veronique B., je vois que vous avez sélectionné le Français mais avez partagé vos commentaires en anglais. Sentez-vous libre de communiquer avec moi dans la langue de votre choix. Je continuerai à partir d'ici en anglais puisque vous m'avez écrit dans cette langue. We very much appreciate your comments regarding your stay at the Fairmont Le Château - Montebello. It is always a pleasure to receive constructive feedback. I will share your comments with our Maitre D,. I am sure that this feedback will serve to improve the quality of our services. I am sorry for the lack of services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Annie Piché Directrice du service à la clientèle Fairmont Le Chateau Montebello 81…

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