Fairmont Kea Lani - Maui 5 stars

TripAdvisor rating 4.5/5 5,272 reviews
Fairmont Kea Lani - Maui
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Hotel extras

Spacious suites with large private lanais. Luxury beach villas. Spectacular ocean and sunset views. Hawaiian Canoe Experience. Keiki Lani Kids Club. Award-winning Willow Stream Spa. Award-winning Ko restaurant. LUANA events and entertainment.

Services in the hotel and nearby

Check-in from 16h00

Check out up to 12h00

Paying

Services and practical information
  • WIFI/Internet Access
  • Parking
  • Accessible bathroom
  • Pets allowed
  • Services for children
  • 100% non-smoking hotel
  • Air conditioned
Leisure and activities
  • Swimming pool
  • Fitness centre
  • Well-being
  • Services for children
  • Golf Nearby
  • Tennis Nearby
  • Beach and water sports
Catering
  • 5 restaurant(s)
  • 1 bar(s)
Business services
  • 17 meeting room(s)
  • Congresses/conventions

Hotel location

Fairmont Kea Lani - Maui

4100 Wailea Alanui Drive
96753
maui
united states

Tel: +58088754100

Fax: (+5)8088751200

Contact email

Check-in from 16h00

Check out up to 12h00

  • By plane

    KAHULUI AIRPORT At 27.36km / 17 miles

  • By plane

    KAPALUA AIRPORT At 54.72km / 34 miles

GPS :20.675896, -156.440422

Our accommodations

Experience luxury Wailea hotel accommodations with spectacular ocean and sunset views at Fairmont Kea Lani, Maui. Relax and enjoy the additional space and privacy of our family friendly suites and luxury beach villas.

Fairmont King NS Suite

  • Max. number of persons: x5
  • Area: From 80
  • Wireless internet in your room
  • Phone(...)

Garden View Suite

  • Max. number of persons: x5
  • Area: From 80
  • Wireless internet in your room
  • Phone(...)

Partial Ocean View Suite King

  • Max. number of persons: x5
  • Area: From 80
  • Wireless internet in your room
  • Phone(...)

Ocean View Suite King NS

  • Max. number of persons: x5
  • Area: From 80
  • Wireless internet in your room
  • Phone(...)

Deluxe Ocean View King NS Suite

  • Max. number of persons: x5
  • Area: From 80
  • Wireless internet in your room
  • Phone(...)

Deluxe Ocean View Dbl / Dbl NS Suite

  • Max. number of persons: x5
  • Area: From 80
  • Wireless internet in your room
  • Phone(...)

Kilohana King NS Suite

  • Max. number of persons: x5
  • Area: From 102
  • Wireless internet in your room
  • Phone(...)

Ocean View Two Bedroom Villa

  • Max. number of persons: x6
  • Area: From 167
  • Wireless internet in your room
  • Phone(...)

Oceanfront Two Bedroom Villa

  • Max. number of persons: x8
  • Area: From 167
  • Wireless internet in your room
  • Phone(...)

Oceanfront Three Bedroom Villa

  • Max. number of persons: x8
  • Area: From 195
  • Wireless internet in your room
  • Phone(...)

Fairmont Suite Dbl/Dbl

  • Max. number of persons: x5
  • Area: From 80
  • Wireless internet in your room
  • Phone(...)

Fairmont Suite King (ADA Roll In)

  • Max. number of persons: x5
  • Area: From 80

Fairmont Suite King (ADA Wheelchair)

  • Max. number of persons: x5
  • Area: From 80

Mountainside Suite King

  • Max. number of persons: x5
  • Area: From 80
  • Wireless internet in your room
  • Phone(...)

Mountainside Suite Dbl/Dbl

  • Max. number of persons: x5
  • Area: From 80
  • Wireless internet in your room
  • Phone(...)

Mountainside Suite King (ADA Wheelchair)

  • Max. number of persons: x5
  • Area: From 80

Mountainside Suite Dbl/Dbl (ADA Wheelchair)

  • Max. number of persons: x5
  • Area: From 80

Garden View Suite Dbl/Dbl

  • Max. number of persons: x5
  • Area: From 80
  • Wireless internet in your room
  • Phone(...)

Garden View Suite King (ADA Roll In)

  • Max. number of persons: x5
  • Area: From 80

Garden View Suite King (ADA Wheelchair)

  • Max. number of persons: x5
  • Area: From 80

Poolside Suite King

  • Max. number of persons: x5
  • Area: From 80
  • Wireless internet in your room
  • Phone(...)

Poolside Suite Dbl/Dbl

  • Max. number of persons: x5
  • Area: From 80
  • Wireless internet in your room
  • Phone(...)

Partial Ocean View Suite Dbl/Dbl

  • Max. number of persons: x5
  • Area: From 80
  • Wireless internet in your room
  • Phone(...)

Partial Ocean View Suite Dbl/Dbl (ADA Wheelchair)

  • Max. number of persons: x5
  • Area: From 80

Ohana Suite King

  • Max. number of persons: x5
  • Area: From 80

Ocean View Suite Dbl/Dbl

  • Max. number of persons: x5
  • Area: From 80
  • Wireless internet in your room
  • Phone(...)

Ocean View Suite King (ADA Roll In)

  • Max. number of persons: x5
  • Area: From 80

Ocean View Suite King (ADA Wheelchair)

  • Max. number of persons: x5
  • Area: From 80

Deluxe Ocean View Suite King (ADA Wheelchair)

  • Max. number of persons: x5
  • Area: From 80

Signature Ocean View Suite King

  • Max. number of persons: x5
  • Area: From 80

Signature Ocean View Suite Dbl/Dbl

  • Max. number of persons: x5
  • Area: From 80

Signature Ocean View Suite Dbl/Dbl (ADA Roll In)

  • Max. number of persons: x5
  • Area: From 80

Two Bedroom Connecting Suites Fairmont

  • Max. number of persons: x6
  • Area: From 160

Two Bedroom Connecting Suites Ocean View

  • Max. number of persons: x6
  • Area: From 160

Two Bedroom Ocean View Villa King Dbl/Dbl

  • Max. number of persons: x6
  • Area: From 167

Three Bedroom Ocean View Villa

  • Max. number of persons: x6
  • Area: From 204
  • Wireless internet in your room
  • Phone(...)

Two Bedroom Oceanfront Villa King Dbl/Dbl

  • Max. number of persons: x8
  • Area: From 167

Partial Ocean View King ADA Wheelchair

  • Max. number of persons: x5

Two Bedroom Ocean View Villa (ADA Roll In)

  • Max. number of persons: x8
  • Area: From 167

Our restaurants and bars

KO RESTAURANT

Type of cuisine: International

Ko restaurant is the only fine dining restaurant on Maui to offer cuisine inspired by Hawaii's sugarcane plantation era. Ko features island recipes and includes farm-fresh Hawaiian, Chinese, Filipino, Portuguese, Korean, and Japanese menu items.

Lunch

11:30 - 14:30

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Dinner

17:30 - 21:00

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

NICKS FISHMARKET

Type of cuisine: Regional

Nick's Fishmarket-Maui is one of Maui's premier seafood restaurants offering the Island's freshest fish. It features a 2,000-bottle wine cellar. Known for attentive service, Nick's Fishmarket-Maui offers outdoor seating and a private dining room.

Find out more and book

Dinner

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

AMA BAR & GRILL

Type of cuisine: Regional

AMA Bar & Grill offers a taste of Hawai'i's modern canoe lifestyle, featuring everything from contemporary poke bowls to plate lunch specials in a relaxed, outdoor and social atmosphere. Enjoy expansive ocean views.

Find out more and book

Lunch

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Dinner

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

KEA LANI RESTAURANT

Type of cuisine: Regional

Breakfast is served daily in this beautiful poolside restaurant. A full breakfast buffet with omelette station is available in additon to a la carte menu selections.

Find out more and book

Lunch

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

MAKANA MARKET + CAFE

Type of cuisine: Bistro

Makana (gift), is a gourmet marketplace, offering coffees such as nitro cold-brew and pour-over plus Lot35 teas. Indulge in house-crafted pastries, sandwiches, salads and pizzas. 'Pang's Poke' offers the freshest line-caught fish from Hawai'i waters.

Find out more and book

Lunch

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Dinner

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

LUANA

Photo non contractuelle / Strictly non binding

Craft and Tiki meet up with the sunset nightly to create an exotic and unrivaled cocktail bar setting at LUANA. Pull up the best seat in the house and enjoy a taste of Hawai'i's modern culture.

Your meetings and events

Our meeting rooms

  • Number of meeting rooms: 17

  • Maximum size: 1,208 m²

  • Maximum capacity: 750 people

  • Maximum banquet capacity: 550 people

Find out more
Fairmont Kea Lani - Maui Meeting Room

Our guest reviews for
Fairmont Kea Lani - Maui

100% genuine reviews from our guests

Find out more

AccorHotels Rating 4.6/5

3,878 reviews

tripadvisor tripadvisor

TripAdvisor Rating 4.5/5

5,272 reviews

TripAdvisor Certificate of Excellence
Certificate of excellence 2018
Customer review rating 4.6/5

C.g. Couples - 19/04/2019 AccorHotels certified review

It is a beautiful property and the staff were inviting and very accommodating! We were there for our 30 year wedding anniversary and were showered with gifts and congratulations.

Aloha Ms. G., We very much appreciate your wonderful comments regarding your recent stay at the Fairmont Kea Lani Maui. It is always a pleasure to receive positive feedback. I will share your comments with our team. I know that this feedback will serve as an encouragement to all of our colleagues as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope to see you again in the near future. Mahalo nui loa, April APRIL STOREY DIRECTOR OF GUEST EXPERIENCE

Fantastic

Customer review rating 4.6/5

Sandra Couples - 19/04/2019 AccorHotels certified review

We loved our stay at the Fairmont Kea Lani Maui. The hotel room is very comfortable and the hotel facilities are fabulous. As I was celebrating a special occasion the staff treated me extra special as well.

Aloha Ms. W., We very much appreciate your comments regarding your recent stay at the Fairmont Kea Lani Maui. It is always a pleasure to receive positive feedback. I will share your comments with our team. I know that this feedback will serve as an encouragement to all of our colleagues as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope to see you again in the near future. Mahalo nui loa, April APRIL STOREY DIRECTOR OF GUEST EXPERIENCE

1st class service

Customer review rating 4.6/5

Steve S. Couples - 19/04/2019 AccorHotels certified review

Everyone working at the resort treated us like royalty made it very special.

Aloha Mr. S., We very much appreciate your comments regarding your recent stay at the Fairmont Kea Lani Maui. It is always a pleasure to receive feedback. I will share your comments with our team. I know that this feedback will serve as an encouragement to all of our colleagues as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope to see you again in the near future. Mahalo nui loa, April APRIL STOREY DIRECTOR OF GUEST EXPERIENCE

Wonderful

Customer review rating 4.6/5

Anonymous Friends - 19/04/2019 AccorHotels certified review

My stay at the Fairmont Kea Lani was absolutely lovely. Very peaceful, relaxing and luxurious. The only reason I didn’t give a 10/10 was bc unfortunately there was no room upgrade available that my holiday package included. I understand it depends on availability but I was hoping it might work out. Oh well- next time! Thanks for the great time- I will definitely be back!

Aloha Ms. E., Thank you for taking the time and trouble to complete a survey following your recent stay at the Fairmont Kea Lani Maui. We all take great pride in providing our guests with the highest standards of service, therefore I am very sorry to learn that we failed to meet your expectations on this occasion with regards to your suite upgrade; please allow me to express my sincere apologies. Your feedback is very important to us and I wish to assure you that we take all comments seriously and we will address these issues accordingly. Although we may not always enjoy receiving negative feedback, it certainly allows us to continuously review the services we provide and help us to concentrate our training efforts where needed to build the confidence and skills of our colleagues. Once again, please accept my sincere apologies and we hope to have the opportunity of warmly welcome you again in the near future. If I can be of any assistance to you in the meantime, please feel free to contact me directly on (8…). Mahalo nui loa, April APRIL STOREY DIRECTOR OF GUEST EXPERIENCE

Fabulous!

Customer review rating 4.6/5

Kristina Families - 18/04/2019 AccorHotels certified review

Our family had a great time at the Fairmont Kea Lani. The staff, the grounds, the location, the food, everything-all excellent!

Aloha Ms.A., We very much appreciate your wonderful comments regarding your recent stay at the Fairmont Kea Lani Maui. It is always a pleasure to receive positive feedback. I will share your comments with our team. I know that this feedback will serve as an encouragement to all of our colleagues as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope to see you again in the near future. Mahalo nui loa, April APRIL STOREY DIRECTOR OF GUEST EXPERIENCE

great!

Customer review rating 4.6/5

Anonymous Families - 17/04/2019 AccorHotels certified review

great service everywhere

Aloha Ms. D., We very much appreciate your wonderful comments regarding your recent stay at the Fairmont Kea Lani Maui. It is always a pleasure to receive positive feedback. I will share your comments with our team. I know that this feedback will serve as an encouragement to all of our colleagues as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope to see you again in the near future. Mahalo nui loa, April APRIL STOREY DIRECTOR OF GUEST EXPERIENCE

Relaxing

Customer review rating 4.6/5

Roz S. Families - 17/04/2019 AccorHotels certified review

We had another great stay! We have been coming here every spring break for years. It is very comfortable and relaxing and such a beautiful spot. I was a bit disappointed with the new food market. Most of the food was cheese laden which isn’t good for lactose intolerance which my family has. It would be nice to see more salads and sandwiches without cheese.

Favorite Resort

Customer review rating 4.6/5

R. Families - 17/04/2019 AccorHotels certified review

This is our 6th year visiting the Kea Lani and for us, it's home! We love this place and love each employee, they've become family to us.

Aloha Mrs. R., We very much appreciate your wonderful comments regarding your recent stay at the Fairmont Kea Lani Maui. It is always a pleasure to receive positive feedback from our loyal guests. I will share your comments with our team. I know that this feedback will serve as an encouragement to all of our colleagues as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope to see you again in the near future. Mahalo nui loa, April APRIL STOREY DIRECTOR OF GUEST EXPERIENCE

Outstanding

Customer review rating 4.6/5

Jim N. Couples - 17/04/2019 AccorHotels certified review

The staff at the hotel make the experience spectacular. Everyone smiles and greet guests anywhere in and around the hotel. Housekeeping was especially friendly and always seemed eager to assist or simply offer a smile and an “Aloha”. The facilities are incredible but the staff really make the experience special.

Aloha Mr. N., We very much appreciate your wonderful comments regarding your recent stay at the Fairmont Kea Lani Maui. It is always a pleasure to receive positive feedback. I will share your comments with our team. I know that this feedback will serve as an encouragement to all of our colleagues as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope to see you again in the near future. Mahalo nui loa, April APRIL STOREY DIRECTOR OF GUEST EXPERIENCE

We love this property!

Customer review rating 4.6/5

Lynn S. Families - 16/04/2019 AccorHotels certified review

Check in is always friendly. The property is beautiful, well-kept, the service is always great -- the reasons why we keep coming back. The rooms are clean and roomy. Love it here.

Aloha Mrs. S., We very much appreciate your wonderful comments regarding your recent stay at the Fairmont Kea Lani Maui. It is always a pleasure to receive positive feedback. I will share your comments with our team. I know that this feedback will serve as an encouragement to all of our colleagues as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope to see you again in the near future. Mahalo nui loa, April APRIL STOREY DIRECTOR OF GUEST EXPERIENCE

Dr. Joan C. F. Dr. Joseph T. M.

Customer review rating 4.6/5

Dr. J. C. F. Couples - 15/04/2019 AccorHotels certified review

Surprisingly crowded. Had to wait 4 hours to get into our room. Not thrilled about all the extra taxes, resort fees, etc. Know Hawaii is expensive---this was over the top.

Aloha Dr. M., Thank you for taking the time and trouble to complete a survey following your recent stay at the Fairmont Kea Lani Maui. We all take great pride in providing our guests with the highest standards of service, therefore I am very sorry to learn that we failed to meet your expectations on this occasion; please allow me to express my sincere apologies. Your feedback is very important to us and I wish to assure you that we take all comments seriously and we will address these issues accordingly. Although we may not always enjoy receiving negative feedback, it certainly allows us to continuously review the services we provide and help us to concentrate our training efforts where needed to build the confidence and skills of our colleagues. Once again, please accept my sincere apologies and we hope to have the opportunity of warmly welcome you again in the near future. If I can be of any assistance to you in the meantime, please feel free to contact me directly on (8…). Mahalo nui loa, April APRIL STOREY DIRECTOR OF GUEST EXPERIENCE

Beautiful Family Oriented Resort

Customer review rating 4.6/5

Lisa S. Families - 15/04/2019 AccorHotels certified review

We've been staying here since our kids were vey young at least the last 15 years. We belong to the Presidents Club which has always has amazing offers We absolutely love it here and some of the same employees have been here for years and always remember us and make us feel like family. The rooms are wonderful and clean, we always try to get an ocean view since the sunsets are amazing from this resort. The Villas are beautiful and we've stayed in them a couple of times, they have their own dipping pool, bbq plus kitchen and much privacy. I'd stay in these each time we visit if we could afford it. They are absolutely fabulous. Can't say enough good things about this resort! We love it and the staff if the best!! We'll be back next year!

Aloha Mrs. S., We very much appreciate your wonderful comments regarding your recent stay at the Fairmont Kea Lani Maui. It is always a pleasure to receive positive feedback. I will share your comments with our team. I know that this feedback will serve as an encouragement to all of our colleagues as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we look forward to seeing you again in the near future. Mahalo nui loa, April APRIL STOREY DIRECTOR OF GUEST EXPERIENCE

We could not find one single thing that was not absolutely wonderful with our stay!

Customer review rating 4.6/5

Urmpha Couples - 13/04/2019 AccorHotels certified review

It was wonderful!

Aloha Ms. V., We very much appreciate your wonderful comments regarding your recent stay at the Fairmont Kea Lani Maui. It is always a pleasure to receive positive feedback. I will share your comments with our team. I know that this feedback will serve as an encouragement to all of our colleagues as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope to see you again in the near future. Mahalo nui loa, April APRIL STOREY DIRECTOR OF GUEST EXPERIENCE

The hotel really needs an extensive renovation.. The hotel felt really run down. And didn’t feel like a luxury hotel at all.

Customer review rating 4.6/5

Hana Families - 13/04/2019 AccorHotels certified review

We decided to leave and go the four seasons next door.. the fairmont just wasn’t up to par the rooms and furniture and hallways .were run down .. and the service was so-so... felt like a bad Hilton. After checking out all the hotels along the Wailea beach ..fairmont does not compare to four seasons or even the Andaz which is also very beautiful.

Aloha Ms. K., Thank you for taking the time and trouble to complete a survey following your recent stay at the Fairmont Kea Lani Maui. We all take great pride in providing our guests with the highest standards of service, therefore I am very sorry to learn that we failed to meet your expectations on this occasion; please allow me to express my sincere apologies. Your feedback is very important to us and I wish to assure you that we take all comments seriously and we will address these issues accordingly. Although we may not always enjoy receiving negative feedback, it certainly allows us to continuously review the services we provide and help us to concentrate our training efforts where needed to build the confidence and skills of our colleagues. Once again, please accept my sincere apologies and we hope to have the opportunity of warmly welcome you again in the near future. If I can be of any assistance to you in the meantime, please feel free to contact me directly on (8…). Mahalo nui loa, April APRIL STOREY DIRECTOR OF GUEST EXPERIENCE
Customer review rating 4.6/5

Anonymous Families - 12/04/2019 AccorHotels certified review

Room function has gone down since our first stay ; we have stayed with you three times in the last two years and I had to call every night to ask for turn down for our kids ( their sofa bed) even though it was clear from my reservation and obviously after the first night that we have 4 people in our room, our fridge was broken , our coffee maker was broken . Staff should be checking for amenity functionality before Check in and house keeping needs to perform the obvious and turn down nightly without having the guests call every eve to make sure it happens

Aloha Ms. T., Thank you for taking the time and trouble to complete a survey following your recent stay at the Fairmont Kea Lani Maui. We all take great pride in providing our guests with the highest standards of service, therefore I am very sorry to learn that we failed to meet your expectations and our own on this occasion with regards to your suite accommodation; please allow me to express my sincere apologies. Your feedback is very important to us and I wish to assure you that we take all comments seriously and we will address these issues accordingly. Although we may not always enjoy receiving negative feedback, it certainly allows us to continuously review the services we provide and help us to concentrate our training efforts where needed to build the confidence and skills of our colleagues. Once again, please accept my sincere apologies and we hope to have the opportunity of warmly welcome you again in the near future. If I can be of any assistance to you in the meantime, please feel free to contact me directly on (8…). Mahalo nui loa, April APRIL STOREY DIRECTOR OF GUEST EXPERIENCE

The staff at your hotel made the entire trip a real pleasure.

Customer review rating 4.6/5

Warren H. Couples - 11/04/2019 AccorHotels certified review

I loved the care the staff provided to ensure we were comfortable and happy. My only wish was that the room had a comfortable chair as opposed to two straight-backed desk chairs. With no coffee table in the room there was no place to put a drink, especially since the arm of the couch was too rounded to support the placement of a glass. Mirazon was the wonderful woman who cleaned my room. She greeted me "by name" everyday, and I was very impressed by that. Deb was the valet who recommended a restaurant to check out back in my hometown of Sacramento. Luiz in Ko taught me about the food he served. Vanessa, Ashley, worked in the Breakfast Buffet. John worked the Breakfast Buffet also and was very thoughtful and conscientious. Chris in the bar down the stairs from the lobby taught me about Mai Tai's. Nico was the most helpful and gracious of concierges. Everyone on your staff has a great attitude, and seems willing to go the next mile if needed. Thanks for the memories!

Aloha Mr. h., We very much appreciate your amazing comments regarding your recent stay at the Fairmont Kea Lani Maui. It is always a pleasure to receive positive feedback from our loyal guests. I will share your comments with our colleagues and leadership team. I know that this feedback will serve as an encouragement to all of our colleagues as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope to see you again in the near future. Mahalo nui loa, April APRIL STOREY DIRECTOR OF GUEST EXPERIENCE

Happy Place

Customer review rating 4.6/5

Linda Families - 11/04/2019 AccorHotels certified review

We had a Wonderful Spring Break

Aloha Mrs. H., We very much appreciate your wonderful comments regarding your recent stay at the Fairmont Kea Lani Maui. It is always a pleasure to receive positive feedback from our platinum members. I will share your comments with our team. I know that this feedback will serve as an encouragement to all of our colleagues as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we look forward to seeing you again in the near future. Mahalo nui loa, April APRIL STOREY DIRECTOR OF GUEST EXPERIENCE

great service--as always

Customer review rating 4.6/5

Anonymous Families - 10/04/2019 AccorHotels certified review

glitch at check-in...waited for our room to be ready A/C was not working, but service repaired it promptly Everything else went smoothly!

Aloha Mr. F., Thank you for taking the time and trouble to complete a survey following your recent stay at the Fairmont Kea Lani Maui. We all take great pride in providing our guests with the highest standards of service, therefore I am very sorry to learn that we failed to meet your expectations and our own on this occasion with regards to your arrival experience; please allow me to express my sincere apologies. Your feedback is very important to us and I wish to assure you that we take all comments seriously and we will address these issues accordingly. Although we may not always enjoy receiving negative feedback, it certainly allows us to continuously review the services we provide and help us to concentrate our training efforts where needed to build the confidence and skills of our colleagues. Once again, please accept my sincere apologies and we hope to have the opportunity of warmly welcome you again in the near future. If I can be of any assistance to you in the meantime, please feel free to contact me directly on (8…). Mahalo nui loa, April APRIL STOREY DIRECTOR OF GUEST EXPERIENCE

Experience

Customer review rating 4.6/5

Cwh Families - 10/04/2019 AccorHotels certified review

Wonderful suite lacked former elegance I had experienced-flowers fruit basket

Aloha Mr. H., We very much appreciate your comments regarding your recent stay at the Fairmont Kea Lani Maui. It is always a pleasure to receive feedback from our loyal guest. I will share your comments with our team. I know that this feedback will serve as an encouragement to all of our colleagues as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope to see you again in the near future. Mahalo nui loa, April APRIL STOREY DIRECTOR OF GUEST EXPERIENCE

Always wonderful!

Customer review rating 4.6/5

Tanya V. Families - 10/04/2019 AccorHotels certified review

I love that the hotel appreciates it was our 12 stay and always takes such great care of us. Everyone is super helpful and friendly, which I appreciate since it's our one vacation a year. We appreciate how the hotel's staff tries so much to accommodate our requests. It doesn't go unnoticed and keeps us coming back. Housekeeping was awesome! We appreciate how hard they work and how they take pride in their work...again the little extra things. Beach and bar staff remember us each year! I love how you keep your employees and they cont. to look after us each year. Thank you for a wonderful vacation!!!!

Aloha Ms. V., We very much appreciate your amazing comments regarding your recent stay at the Fairmont Kea Lani Maui. It is always a pleasure to receive positive feedback from of our loyal guests. I will share your comments with our colleagues and leadership team. I know that this feedback will serve as an encouragement to all of our colleagues as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope to see you again in the near future. Mahalo nui loa, April APRIL STOREY DIRECTOR OF GUEST EXPERIENCE
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