Hotel - Fairmont Chateau Lake Louise
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Fairmont Hotel

Fairmont Chateau Lake Louise

111 Lake Louise Drive 
T0L 1E0  LAKE LOUISE
CANADA

Based on 2,329 reviews
AccorHotels Rating Based on 2,329 reviews
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Check-in from 16h00
Check out up to 12h00
Paying

Services in the hotel and nearby

  • WIFI/Internet Access
    • WIFI at the hotel (Paying)
    • High-speed Internet
    • WIFI in your room (Paying)
  • Parking
    • Private indoor parking (Paying)
    • Private outdoor parking (Paying)
    • Valet parking (Paying)
    • Well-lit parking
  • Accessible bathroom
  • Pet allowed 50  CAD
  • Indoor heated pool
  • Fitness centre

Services and practical information

  • WIFI/Internet Access
    • WIFI at the hotel (Paying)
    • High-speed Internet
    • WIFI in your room (Paying)
  • Parking
    • Private indoor parking (Paying)
    • Private outdoor parking (Paying)
    • Valet parking (Paying)
    • Well-lit parking
  • Accessible bathroom
  • Pet allowed 50  CAD

Leisure and activities

  • Indoor heated pool
  • Fitness centre
  • Well-being
    • Jacuzzi
    • Massage (Paying)
  • Golf  (Nearby)
  • Tennis  (Nearby)
  • Bicycle hire facilities  (Nearby)
  • Snow Skiing  (Nearby)

Catering

  • 7 restaurant(s)
  • 1 bar(s)

Business services

  • 23 meeting room(s)
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Hotel location

Our rooms

Elegant and polished yet relaxed and inviting, Fairmont Chateau Lake Louise accommodations strive to live up to the natural wonder with which we share our name.Unwind where the luxury of a bygone era has been perfectly preserved. In a guestroom or luxury hotel suite with a heightened level of modern accommodation, heartfelt welcome and genuine service.

  • 552 rooms
    • Emergency exit map
    • Safe deposit box in room
    • Bathroom doors 32 inches wide
    • Telephone
    • Radio in room
    • Opening windows
    • Work desk in all rooms
    • WIFI in your room
    • Coffee/tea making facilities
    • Sprinkler in room
    • Keycard-operated door locks
    • Audible smoke alarms in rooms
    • Deadbolts and/or locks in rooms
    • Security peephole
    • Emergency info in rooms
    • Voicemail
    • Alarm clock
Our rooms fittings

Our restaurants and bars

See all our restaurants
See all our restaurants and bars

Your meetings and events

4.6/5 AccorHotels Rating Based on 2,329 reviews

Our guest reviews for Fairmont Chateau Lake Louise

100% genuine reviews from our guests

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AccorHotels certified review
Anonymous Families - 14/08/2017
« fake smile at the front desk »

It says the checkin time is 4pm, but there is no room and no notification until 5:30, I have to go to the front desk again and again to ask the fake smiling staff. I was trying to book the restaurant and the staff told me she is going to confirm and inform me, but consistently there was no follow up Room is old and facility is bad, the basin was stunk.

AccorHotels certified review
Helen J. Friends - 14/08/2017
« Gorgeous hotel in an amazing setting »

Very disappointed with initial room provided to us as extremely small. I have NEVER seen such a small bathroom e.g. you could not open the door if someone was sitting on the toilet. Only one person could be in the bathroom at one time. Compared with our travelling companions' room. This was the first time I have ever complained about my accommodation and I felt embarrassed. Our booking was made via Rocky Mountaineer who kindly contacted you and we were upgraded the next night. Staff were very helpful. Shuttle service excellent and drivers very experienced and knowledgeable.

AccorHotels certified review
Georgia J. Friends - 13/08/2017
« the views and lake stunningly beautiful. »

The view was stunning and we loved being able to eat, relax, walk, canoe all at the hotel. The service in the Poppy was sporatic, but all in all good. The other restaurants were very good. We did visit the Banff Fairmont and felt the shops, their deli and restaurants were a bit more upscale, and think there is room for improvement at your location. Also, I wouldn't call what you have a deli, more like a snack counter. When tour buses come in, it was like locust, they would take over and nothing would be left. The bathrooms were filthy and out of toilet paper, both for men and women. If you are going to have tour buses, someone should be attentive to cleaning and stocking the rest room very quickly. We had to tell the concierge several times over several days, to refill the toilet paper and pick up the paper towels all over the floor. May I suggest a bigger dispenser that holds more rolls! Our room was spacious and nice. But it was very stuffy in our room. You have no air conditioning and the fan/thermastat does not go on and circulate the air. You should supply a fan in the closet as others do. Also, the maids had their carts constantly in the hall way where our room was located, is that the norm? The staff was very friendly and accommodating and our room was very clean and stocked well. I would compare your hotel to Pebble Beach, as a world class destination, you may want to look into how they handle the tour crowds, and guest accommodations. I know the Fairmont strives to be at that level too. The view is absolutely stunning and we stayed 5 nights. One night we were looking forward to grabbing a snack and drinks outside (on a Saturday night around 9:15) and not one restaurant was serving even a limited menu after 9:00 outside. You have this stunning view and it's light for so long, why would you do this, not even dessert or appetizers, just the bar was serving. We are there for the view of the lake, I cannot believe you would discourage guests to enjoy that by closing up so early, especially on a Saturday night. Another suggestion. We drove with another couple and did not need free parking for both of us. Maybe receiving a credit, since we were not utilizing the parking would have been a nice touch! We enjoyed our visit and thought Canada was lovely and the hotel. I hope this information is helpful. Georgia Jenkins-Wenger and Brad Wenger

AccorHotels certified review
Pmk Friends - 13/08/2017
« Nice visit, overrated hotel »

I enjoyed the visit but the hotel is very overrated. The Fairmont in Banff is much nicer, larger rooms and much friendlier staff. For the money spent, I would not stay here again. You are paying for the Lake Louise view and the view only. The rooms are small (we had 2 of them totaling over $1600 US), one was NOT air conditioned, once the bell man leaves your room, don't even think about asking for help because you are not going to get it. No turn down service like Fairmont in Banff. Due to its location you are a captive audience so everything is outrageously expensive compared on Banff. It was a once in a lifetime trip but never again!!

AccorHotels certified review
Anonymous Families - 13/08/2017
« ROOM not ready »

your email told me that my room will be ready by 4pm but at 6 its not even ready. I stacked in the parking area because I didnt have roomkey to get out. I have to walk out from the car entrance. This is our experience. To be honest, it is not worth $900 a night. Your hotel is very average.

AccorHotels certified review
Erin Couples - 13/08/2017
« Anniversary at Chateau Lake Louise  »

Great experience. We worked with Von at the front desk upon checking in, and he set us up for a great experience inclusive of ensuring an expedited room cleaning for early check-in, and guiding us towards canoeing on the lake before the room was ready. From there, we had a wonderful time on the property inclusive of high satisfaction with the restaurants options available. The staff was generally great, none more so than Von in our multiple encounters with him. Only complaint is that most areas were so swarmed with non-guest persons that it left us looking for someplace to quietly enjoy the space in a bit greater seclusion. There were some signs to reserves some areas for hotel guests only (e.g., adirondack chair area) but nobody upheld the intent and these areas were swarmed too. Even a small reserved space would have been much appreciated.

AccorHotels certified review
Caroline W. Couples - 12/08/2017
« Disappointed »

We paid an exceptional amount of money for a room with a extremely noisy portable air conditioner The view was also a disappointment..... two tiny windows one overlooking the car park and the other a tiny fragment of lake but mostly just the crowd of people so also noisy Found a used bandaid on the floor also

AccorHotels certified review
Thacia F. Couples - 12/08/2017
« Amazed! »

There is no other way to explain our experience than "we wanna come back"! =) Thanks for the best hotel experience I ever had! (Could you please tell me what is the brand/model of the bed - room 2925?)

AccorHotels certified review
Bernie Families - 12/08/2017
« Mark the Bell-Captain is a Star! »

Everything was great. Registration, concierge room, dining and the view. The highlight of service at this hotel, however, came from Mark, the Bell Captain. He went above and beyond what anyone in the service industry ever does. My daughter lost her sweatshirt that we bought at the hotel and when we returned, the shop was closed. Mark arranged for a new sweatshirt to be delivered to our next hotel in Banff compliments of the hotel. Mark is a star!

AccorHotels certified review
Anonymous Couples - 11/08/2017
« Very pleasant visit overall after concierge made efforts to correct overlooked surprise arrangements. »

Our visit overall was enjoyable. For my wife's birthday, I arranged in advance in writing to have champagne and flowers waiting for us in the room upon check-in as a pleasant surprise. This arrangement was overlooked and the surprise was lost. The concierge did make every reasonable effort to correct the mistake which I appreciate. Unfortunately, the loss of the pleasant surprise could not, of course, be corrected. That aside, the rest of our visit was most enjoyable and we were well looked after by the staff.

AccorHotels certified review
Anonymous Families - 11/08/2017
« Magical  »

This was our third visit to Chateau Lake Louise and on this trip, some of the aww and perks of staying on the gold floor were tarnished. We weren't warmly greeted at breakfast as we had been before, the gold floor elevator was always full of people that were staying on various floors and we had to wait for several stops almost every time we got on the elevator. When the air conditioning went out in our room, we were challenged that we had not reported it because the gold floor didn't have a record however, when we arrived back to our room, there was no one available on the gold floor so we contacted the concierge in the main lobby and he sent maintenance up several times. When we awoke after a restless night and I inquired about possibly being transferred to Banff Springs, they said we wouldn't have to pay the walk in rate if we chose to leave. I thought that was not very accommodating since it wasn't our fault that they couldn't repair the ac. Overall, our stay was enjoyable and I would love to return someday.

AccorHotels certified review
Stephen Families - 11/08/2017
« Nice but at a cery inflated price »

Including 1 dinner and 2 breakfasts our stay for a lakeview room totalled $2000CAN or $1000CAN per night. Room was nice (though a/c useless) and staff all very attentive and friendly. No complaints about service and food at dinner (lakeview restaurant) plentiful and good. But have stayed in much better hotels overall for much less money All you are paying for is the view. Stay in Lake Louise and get the shuttle bus up to see it (they can't charge for the view). Breakfast fairly average and not worth $32CAN each (was included in our rate - that's the walk-in charge) but again service was good. If you fancy taking a packed lunch for a day's hiking, take out a mortgage - simple tuna sandwich $13CAN in the deli shop. Alternatively, if you have more money than sense........

AccorHotels certified review
B S. Couples - 11/08/2017
« Price gouged »

We are on a lengthy train trip through Canada. We have never stayed in a room as small as those on the eigth floor (Rm 867). The closet was so narrow it could not hold clothing and the rm so small that we were subjected to sleeping w midsize suitcase and its wheels at bedside. We had to remove the desk chair to accomodate our other cases. The room was simply claustrophobic at an astronomical price. Restaurant food was mediocre w untrained staff, again at astronomical prices. Over all, we felt like suckers at the whim of VIA and during our stay in the Canadian Rockies at Chateau Lake Louise. We will never come back and we will warn others not to make similar vacation plans on social media

AccorHotels certified review
Heather D. Couples - 10/08/2017
« A dream come true »

Our experience at the Fairmont Lake Louise was a dream come true. It has always been a dream of mine to stay at this location, and to my surprise, when we checked in we were upgraded to a suite. It was the most beautiful room I have ever stayed in, and the view was spectacular. Just a wonderful experience all around.

AccorHotels certified review
Anil M. Families - 10/08/2017
« marvelous »

canoeing,breakfast,pleasant sleep with family.

AccorHotels certified review
Anonymous Couples - 10/08/2017

The visit was very pleasant, a friendly atmosphere, great food and comfortable environment.

AccorHotels certified review
Charlie Families - 10/08/2017
« Fantastic once In a lifetime experience. »

The Fairmont at Lake Louise is one of the hotels on our bucket list and it lived up to our expectations, from the room with a breathtaking lake view, to all the staff who just wanted to please, this was a fantastic break.

AccorHotels certified review
Charles Families - 10/08/2017
« Fantastic hotel, excellent service and location »

Outstanding and attentive service, the hotel , as well as having all of the expected features for a 5 star location also provides welcome personalised touches eg the private lounge for guests, movie night, offer of a take away coffee after breakfast ....which raises the overall satisfaction of the trip

AccorHotels certified review
S. C. Families - 10/08/2017
« SJC »

A very pleasant and relaxing stay. The only disappointment was that we got a very limited view of the Temple Mountain. The view from our room was below our expectation.

AccorHotels certified review
Michelle O. Friends - 10/08/2017
« Every thing went smoothly »

Right from the time we drove up until the time we left everything was great. The only thing I could suggest is more bench or shelf space in the bathroom to put toiletries that you use daily. I know there are cupboards but generally when on holiday we leave things out so we do not forget to pack them when we leave. We loved the number of towels that were available also.We will return for another stay and will recommend your hotel to friends.

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