Hotel - Fairmont Jasper Park Lodge
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Fairmont Jasper Park Lodge

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4.3/5 3,929 reviews
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  • The hotel has wifi WIFI/Internet Access
  • The hotel serves breakfast Breakfast
  • The hotel has a bar Bar
  • The hotel has a parking Parking
  • The hotel has a restaurant Restaurant
  • The hotel does not have air conditioning in rooms Air Conditioning
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Services in the hotel and nearby

Check-in from 16h00
Check out up to 11h00
Paying

Services and practical information

  • WIFI/Internet Access
    • WiFi at the hotel
    • High-speed Internet
    • WiFi in your room (Paying)
  • Parking
    • Private outdoor parking
    • Valet parking (Paying)
    • Well-lit parking
  • Pet allowed 50  CAD
  • Outdoor playground for children

Leisure and activities

  • Swimming pool
    • Outdoor heated pool
    • Outdoor unheated pool
  • Fitness centre
  • Well-being
    • Jacuzzi
    • Massage (Paying)
    • Solarium (Paying, Nearby)
  • Outdoor playground for children
  • Golf
  • Tennis
  • Private beach  (Nearby)
  • Other sports activities
    • Bicycle hire facilities
    • Squash court (Paying, Nearby)
  • Snow Skiing  (Nearby)

Catering

  • 4 restaurant(s)
  • 1 bar(s)

Business services

  • 19 meeting room(s)
  • Conventions hotel
See all services

Hotel location

Our rooms

A village of cedar chalets and heritage log cabins connected by picturesque paths. The Fairmont Jasper Park Lodge's superbly appointed 446 guestrooms, suites and signature cabins offer the perfect romantic getaway or family vacation.Enjoy homelike comforts and amenities in our Jasper accommodations, surrounded by incredible views of majestic mountains and the emerald green Lac Beauvert.

  • 446 rooms
    • Data port in room
    • Emergency exit map
    • Telephone
    • Radio in room
    • Opening windows
    • WiFi in your room
    • Coffee/tea making facilities
    • Audible smoke alarms in rooms
    • Security peephole
    • Emergency info in rooms
    • Voicemail
    • Alarm clock
Our rooms fittings

Our restaurants and bars

See all our restaurants
See all our restaurants and bars

Your meetings and events

4.3/5 AccorHotels Rating Based on 3,929 reviews

Our guest reviews for Fairmont Jasper Park Lodge

100% genuine reviews from our guests

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AccorHotels certified review
Elise R. Couples - 13/02/2018
« Very happy with our upgraded room. Service was impecable. »

We attended the Beer and Barley Festival. It was very interesting, however the food was disappointing. After having attended several Christmas in Novembers, I thought there might be a more diverse offering of food, especially for the dinners. I do understand it was more geared to beer drinkers. My husband and I both drink beer, however I would have liked to see more healthier options, along with more protein and even a little bit of seafood. As well, there was no meat whatsoever for breakfast on Saturday. We had to request bacon be brought up from Orso. Especially for people that had been drinking the night before, having no meat at all at breakfast was quite surprising and frustrating. We could have simply just gone into Jasper and at least been satisfied with our meals. Overall, the rest of the experience was good. However, the food definitely changed the experience for us. We didn't bother to stay for Sunday's brunch because of our experience on Saturday morning.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Ms. R., We very much appreciate your comments regarding your stay at the Fairmont Jasper Park Lodge. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Having said that, I was very disappointed to read your comments regarding your food expectations for the Beer and Barley Festival. I can certainly understand your disappointment of there not being bacon on the breakfast on Saturday. This was missed, and there is no excuse for it- simply human error. There should have been bacon, and I sincerely apologize. Our Executive Chef has followed up with his Breakfast team and I can assure you this will not happen again. In regards to the meal choices during the festival- this was an event based solely on Beer. There were protein options on both evenings- various sausages as well as carved pork loin, and pork belly. The Saturday night there was also fish, although it was battered. The culinary dishes were meant to accentuate the offerings of Beer. Whereas Christmas in November is extremely culinary oriented. The whole basis of CIN is gourmet Culinary Adventures, and really can't be compared to any other event featured at the Lodge. I have shared your feedback with our Event Organizers, as this was out first Beer and Barley festival. They will take all feedback and suggestions under review for next year's festival. Thank you for your feedback. I truly appreciate it, as we want to ensure all of our special events meet and hopefully exceed our Guests expectations. Thank you again for sharing your experience, and I hope to have the pleasure of welcoming you back in the near future. Sincerely, Kimberley Chafe Executive Administrative Assistant Fairmont Jasper Park Lodge

AccorHotels certified review
Anton Families - 12/02/2018
« Memorable »

My wife was recently diagnosed with Breast cancer. I shared this with the staff and they went above and beyond to make us feel welcome. I actually looked at the Mission Statement of the Fairmont Hotels and as I was reading it I could confidently say that the staff met every category successfully.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mr. L., I am so very sorry for your wife's diagnosis. We wish her well in the battle she has ahead, and a speedy recovery. We are truly honored and thankful to have been given the opportunity to try to give you both a couple of days of luxury, and not having to do much but just be together. Thank you. In addition, we very much appreciate your comments regarding your stay at the Fairmont Jasper Park Lodge. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and I hope to have the pleasure of welcoming you back in the near future. Sincerely, Kimberley Chafe Executive Administrative Assistant Fairmont Jasper Park Lodge

AccorHotels certified review
Chris Business - 12/02/2018
« Nice stay. Good place for work function with the benefits of Fairmont hospitality »

Nice place to get away to focus on work activities for the week. After long days it was nice to go back to my room which for the most pat was quiet (hallow walls though. Could easily hear neighbor snore). Having the amenities such as the lobby bar, pool and hot tub, fitness area and skating on the lake were an added bonus. Disappointment with food options. Terrible salad first night in the lounge. Soggy lettuce with traces of egg in salad even though the salad I ordered didn't have any egg in it??? Was like the when I ordered a plain green salad with chicken they deconstructed a cob salad and threw it on a plate. Breakfast was overpriced. Buffet was mediocre. Menu items extremely over priced for quality served. Catered group lunches and dinner were excellent.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mr. T., We very much appreciate your comments regarding your stay at the Fairmont Jasper Park Lodge. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Having said that, I was very disappointed to read your comments regarding your dining experiences. This certainly is not indicative of the level of service Fairmont is known for, and I sincerely apologize for your experience. I have shared your feedback with our Executive Chef for follow up with his Leadership team. Thank you for bringing this to my attention. Thank you for your feedback regarding our menu pricing. We frequently compare our pricing structure with our Sister properties in the region to ensure our prices are aligned and also comparable within the Fairmont Brand. We appreciate you bringing these concerns to our attention and we will be sure to re-review with the Region. Thank you again for sharing your experience, and I hope to have the pleasure of welcoming you back in the near future. Sincerely, Kimberley Chafe Executive Administrative Assistant Fairmont Jasper Park Lodge

AccorHotels certified review
Anonymous Business - 11/02/2018

Water was draining off the roof right in front of my door 449 then froze. This created a very unsafe ice surface that was now addressed. People with shovels removed the snow but failed to address the ice.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mr. L., We very much appreciate your comments regarding your stay at the Fairmont Jasper Park Lodge. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Having said that, I was very disappointed to read your comments regarding the ice in front of your Guestroom door. This certainly is not indicative of the level of service Fairmont is known for, and I apologize profusely for your experience. I can assure you the health and safety of our Guests and Colleagues is of paramount importance. I have shared your experience with our Grounds Superintendent to follow up with her team as to this extreme oversight. She will use this as a learning and coaching opportunity for all/ Thank you again for sharing your experience, and I hope to have the pleasure of welcoming you back in the near future. Sincerely, Kimberley Chafe Executive Administrative Assistant Fairmont Jasper Park Lodge

AccorHotels certified review
Anonymous Couples - 10/02/2018
« Unhappy »

I have stayed many times before. This time we had a room with a door that leaked cold air in, we were followed around by the white hotel van as we tried to find a spot to park and unload. Subsequently we were told we couldn’t park where we had chosen, even though everyone else was parked the same. The restaurants we wanted to eat at weren’t open at the beginning of the week.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Ms. F., Thank you very much for taking the time to complete our guest satisfaction survey regarding your recent stay at Fairmont Jasper Park Lodge. We appreciate your candid comments as these observations assist us in monitoring our service and quality levels. We are always looking at ways to improve and always appreciate feedback from our guests. I was very disappointed to read your comments regarding the cold air leaking into your door. I have asked our Director of Engineering to inspect and make the necessary repairs on the door. Thank you for bringing this to my attention, and I sincerely apologize for your experience. Thank you for your feedback regarding your concern with our seasonal Restaurant Closures. We are committed to providing our guests quality and varied dining experiences. During our slower periods in the Hotel we do streamline our F&B operations which results in some Restaurant closures. When this is the case we do alter our Menu offerings in our open Restaurant to reflect variety that would be provided across our Restaurant repertoire by taking some of the most popular dishes from each Venue. We are also excited to provide custom experiences should you have any special requests and these can be handled through our talented Culinary team. Having said that based on your feedback we will be sure to review our policies regarding our Seasonal closures. Ms. F., your candor and patronage is important to us. To make amends for the cold draft in your room, I would like to extend to you a complimentary upgrade to a Premiere Deluxe room for your next visit. I do hope this gesture is meaningful to you. I look forward to hearing from you. Sincerely, Kimberley Chafe Executive Administrative Assistant Fairmont Jasper Park Lodge

AccorHotels certified review
Scott E. Couples - 09/02/2018
« Great ambiance, friendly staff who are willing to assist, nice room does it get any better? Only if the price was less(: »

I enjoyed the steam, hot tub and exercise area. We got out for an ice skate and found the staff very helpful in getting skates, transport to the rink, etc. The manager in the lounge upstairs was great (reddish hair and beard, Calgary Flames fan) he was very friendly accommodating and was constantly around working with the staff and interacting with the guests.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mr. Ellis, We very much appreciate your taking the time to complete our Guest Satisfaction survey regarding your stay at the Fairmont Jasper Park Lodge. It is always a pleasure to receive positive feedback. I will share your review with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and I hope to have the pleasure of welcoming you back in the near future. Sincerely, Kimberley Chafe Executive Administrative Assistant Fairmont Jasper Park Lodge

AccorHotels certified review
Chris Business - 09/02/2018
« Higher Expectations for price of rooms. »

The spa and gym area was excellent . Best Massage I've had yet (RMT Jillian Halbert). All staff were great. The rooms were a little out of date and the shower needs some maintenance. The Bed was great and room was very clean. Food was good but a little pricey.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mr. Link, We very much appreciate your comments regarding your stay at the Fairmont Jasper Park Lodge. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Having said that, I was very disappointed to read your comments regarding the shower in your room. I have asked our Director of Engineering to inspect your room and make the necessary repairs. I am sorry for not meeting your expectations. Thank you for bringing this to my attention. Thank you for your feedback regarding our Food pricing. We frequently compare our pricing structure with our Sister properties in the region to ensure our prices are aligned and also comparable within the Fairmont Brand. We appreciate you bringing these concerns to our attention and we will be sure to re-review with the Region. Thank you again for sharing your experience, and I hope to have the pleasure of welcoming you back in the near future. Sincerely, Kimberley Chafe Executive Administrative Assistant Fairmont Jasper Park Lodge

AccorHotels certified review
Calie D. Families - 08/02/2018
« Always a great time »

Upon arrival we were greeting with the always friendly staff at JPL. Our room was ready right when we arrived and they had told us they had upgraded our room which is always a nice surprise! We were able to go skating, enjoy the food and drinks. We hit the pool and games room! I love that there is always so much to do right at the lodge for everyone in the family. Thank you again for such amazing stay!

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mrs. D., We very much appreciate your comments regarding your stay at the Fairmont Jasper Park Lodge. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and I hope to have the pleasure of welcoming you back in the near future. Sincerely, Kimberley Chafe Executive Administrative Assistant Fairmont Jasper Park Lodge

AccorHotels certified review
Anonymous Couples - 08/02/2018
« Good but maybe not up to usual expectations based on past trips »

Accommodations great, food at times sub par.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mr. C., We very much appreciate your comments regarding your stay at the Fairmont Jasper Park Lodge. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. I was disappointed to hear of your negative dining experiences with regards to the food quality here at Fairmont Jasper Park Lodge during your most recent stay with us. Typically we pride ourselves in providing warm, engaging service accompanied by outstanding quality of product and clearly here we fell short of your expectations. I would be truly grateful if you had a moment to comment further, so that I may be able to provide this feedback to our Executive Chef. Thank you again for sharing your experience, and I hope to have the pleasure of welcoming you back in the near future. I look forward to hearing from you. Sincerely, Kimberley Chafe Executive Administrative Assistant Fairmont Jasper Park Lodge

AccorHotels certified review
Johnmango Couples - 08/02/2018
« Not Very Good This Time »

The last few times we stayed at JPL (last couple of years) we started to experience some problems. Besides some inattentiveness of the restaurant service staff, the main problem was with housekeeping. We checked out of Room 150 (Junior Suite) on Saturday Feb-3 at noon and it was late that day when I discovered that I had left my cell phone charger still plugged to the wall by the bed. I called Monday morning and was told that there was no phone charger turned-in. After checking out, the housekeeping staff is supposed to check and clean the room. I can only come to two conclusions: either the staff was not paying attention, and so the next guest took it, OR the staff found it and did not turn it over to Lost and Found. In either case it does not reflect well on the hotel service. Also this time we had buffet breakfast on Saturday ~9am. The male staff who took us to the table, snickered loudly when my friend said "oh it is a lovely view outside". Perhaps he thought we were country pumpkins, and this was the first time we ever looked at the lake from Orso. Our regular wait staff was average at best: plates piling up and not clearing them, and no pot of coffee left on the table ... just small things like that.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mr. C., Thank you very much for taking the time to complete our guest satisfaction survey regarding your recent stay at Fairmont Jasper Park Lodge. We appreciate your candid comments as these observations assist us in monitoring our service and quality levels. We are always looking at ways to improve and always appreciate feedback from our guests. I was very disappointed to read your comments, as this certainly is not indicative of the level of stay Fairmont prides itself on, and I sincerely apologize for your experience. I have shared your comments with our Director of Housekeeping. He will follow up with the room attendant responsible for your room, and use this as a learning and coaching opportunity for all. In addition, if you could be so kind as to please let me know what kind of phone charger you had, and I will check our Lost & Found department for this, so that we may have it replaced for you. I have also shared your experience with our Food and Beverage Director. I am very sorry for not only the service received in Orso, but also the inexcusable encounter with the colleague that had seated you both. This is unacceptable, and will be dealt with accordingly. Thank you for bringing this to my attention. In regards to your F&B certificates, they certainly are not 1:1. I will ensure the Manager you had spoken to is given further training. I am very sorry for the miscommunication. Mr. C., your candor and patronage is important to us. To make amends, I would like to extend to you a complimentary upgrade to a Junior Suite with lake view and fireplace for a future stay at the Lodge. I do hope this gesture is meaningful to you. I hope that we have the pleasure of welcoming you back in the future, and I look forward to hearing from you. Sincerely, Kimberley Chafe Executive Administrative Assistant Fairmont Jasper Park Lodge

AccorHotels certified review
Crystal Couples - 07/02/2018
« Rustic, charming, luxury »

This stay was everything we expected from a luxury resort in the mountains! It was charming and just rustic enough to make you feel as though you were staying in a mountain chalet, while having all the luxurious amenities that you expect from the Fairmont.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Ms. K., We very much appreciate your comments regarding your stay at the Fairmont Jasper Park Lodge. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and I hope to have the pleasure of welcoming you back in the near future. Sincerely, Kimberley Chafe Executive Administrative Assistant Fairmont Jasper Park Lodge

AccorHotels certified review
Robert Business - 07/02/2018
« Relaxing »

It was great

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mr. K., We very much appreciate your comments regarding your stay at the Fairmont Jasper Park Lodge. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and I hope to have the pleasure of welcoming you back in the near future. Sincerely, Kimberley Chafe Executive Administrative Assistant Fairmont Jasper Park Lodge

AccorHotels certified review
Pamela Friends - 07/02/2018
« Excellent »

so nice to sit by the fire and listen to live music while drinking a glass of champagne. Beautiful clean amenities Only feedback I would suggest is that when booked for 3 people in a room there should be 3 glasses, 3 coffee cups etc for the 3 people especially when we had to wait for the room to be prepared until almost 4 pm

Our hotel has responded to the review
Our hotel has responded to the review

Dear Ms. Y., We very much appreciate your comments regarding your stay at the Fairmont Jasper Park Lodge. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Having said that, I was very disappointed to learn of the various service deficiencies encountered during your stay. In regards to the amenities in your room, as you had booked the room online and specified only 2 Adults, this was why the room was stocked in 2's of everything. In addition, we do try our best to have rooms available prior to check in time, however this does not always happen. I do regret you had to wait until 4:00 pm to check in. I am very sorry the beef on your nachos were not good. I have shared your feedback with our Executive Chef. He will follow up with his Emerald Lounge Leadership team. Thank you for your feedback. I am sorry you are not allowed to bring your own beverages to sit in front of the fireplace. This is a licensed area, and beverages not purchased from the Lounge is not permitted. You are able to bring your own bottle of wine if you wish, however there is a corkage fee in order to do this. Thank you again for sharing your experience, and I hope to have the pleasure of welcoming you back in the near future. Sincerely, Kimberley Chafe Executive Administrative Assistant Fairmont Jasper Park Lodge

AccorHotels certified review
Rosanna Z. Couples - 07/02/2018
« Relaxing »

Thank you for the upgrade, we really appreciated it. We enjoyed the room and services, the pool and hot tub, the games room, although I found the games room to be less cared for compared to your other facilities. Great staff, everyone from our first interaction to our last.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Ms. Z., We very much appreciate your comments regarding your stay at the Fairmont Jasper Park Lodge. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and I hope to have the pleasure of welcoming you back in the near future. Sincerely, Kimberley Chafe Executive Administrative Assistant Fairmont Jasper Park Lodge

AccorHotels certified review
Anonymous Families - 07/02/2018
« Average »

Unfortunately, we didn’t have the best stay. Our room heat wasn’t functioning and it took well over an hour for a maintenance person to be free, so we opted to have a space heater brought to our room instead. Our young son needed to go to sleep. When going to start my car the next morning, my car starter app showed that the car had been unlocked all evening. Our ski equipment was in the car, so this was very concerning. I brought both matters to the attention of the presidents club staff.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mrs. C., Thank you very much for taking the time to complete our guest satisfaction survey regarding your recent stay at Fairmont Jasper Park Lodge. We appreciate your candid comments as these observations assist us in monitoring our service and quality levels. We are always looking at ways to improve and always appreciate feedback from our guests. I was very disappointed to learn of the challenges you had encountered with heating in your room and then your car being left open overnight. This certainly is not indicative of the level of service Fairmont is known for, and I sincerely apologize for your experience. I thank you for your demeanor in allowing us to address the challenges encountered while on property. I do hope the gesture of complimentary breakfast and $200 F&B credit was meaningful to you. Mrs. C., your candor and patronage is important to us. Thank you for choosing Fairmont Jasper Park Lodge to spend your vacation. I hope that we have the pleasure of welcoming you back in the future. Sincerely, Kimberley Chafe Executive Administrative Assistant Fairmont Jasper Park Lodge

AccorHotels certified review
Anonymous Couples - 07/02/2018
« Excellent »

we had a very relaxing time

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mrs. O., We very much appreciate your comments regarding your stay at the Fairmont Jasper Park Lodge. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and I hope to have the pleasure of welcoming you back in the near future. Sincerely, Kimberley Chafe Executive Administrative Assistant Fairmont Jasper Park Lodge

AccorHotels certified review
Heather M. Couples - 07/02/2018
« Great, though accommodations were underwhelming. »

I love staying at the lodge and have been countless times since I was a child. We stayed very close to the main building, and found our room to be extremely noisy. The gentleman working the valet said it was there kitchen exhaust working in cold weather.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mrs. M., We very much appreciate your comments regarding your stay at the Fairmont Jasper Park Lodge. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Having said that, I am very sorry your room was noisy. Our Director of Engineering is in the midst of trying to rectify this. Unfortunately with the system that we have, it does make noise on occasion, particularly when the temperatures drop very low. I deeply regret this had impacted your stay. Thank you again for sharing your experience, and I hope to have the pleasure of welcoming you back in the near future. Sincerely, Kimberley Chafe Executive Administrative Assistant Fairmont Jasper Park Lodge

AccorHotels certified review
Anonymous Families - 07/02/2018
« Excellent »

Great, thoroughly enjoyrd

Our hotel has responded to the review
Our hotel has responded to the review

Dear Ms. P., We very much appreciate your comments regarding your stay at the Fairmont Jasper Park Lodge. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and I hope to have the pleasure of welcoming you back in the near future. Sincerely, Kimberley Chafe Executive Administrative Assistant Fairmont Jasper Park Lodge

AccorHotels certified review
Mike Business - 07/02/2018
« table syrup instead of 'real Canadian maple syrup' »

Overall good. However, several times Fairmont labelled their pancake table syrup as 'real maple syrup. Not only are you lying, but it's distasteful (literally) that I pay for a 5 star service, and get 1 star aunt Jemima tbale syrup. Please look into this at JPL and elsewhere, and go back to real maple syrup.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Dr. L., We very much appreciate your comments regarding your stay at the Fairmont Jasper Park Lodge. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Having said that, I was very disappointed to read your comments regarding the Maple Syrup. I have spoken with the Chef, as well as checked the bottle out myself. It is Maple Syrup, however, clearly not the best quality. We will be looking into other products. Thank you for bringing this to my attention. Thank you again for sharing your experience, and I hope to have the pleasure of welcoming you back in the near future. Sincerely, Kimberley Chafe Executive Administrative Assistant Fairmont Jasper Park Lodge

AccorHotels certified review
Jennifer Z. Couples - 07/02/2018
« JPL is one of our favorite Fairmont Hotels - love the rustic setting. »

My husband and I have stayed here on a number of occasions (almost always winter) and always enjoy the atmosphere and we love the outdoor pool. We also love the main lodge and hanging out in the lounge by the big fireplaces, the entertainment - service is always great in the lounge and the hotel itself, the valets service etc is always excellent. A couple things I noted this past stay - there are not near enough lockers in the pool area. And if you don't get a locker, there is nowhere to put your stuff - considering people are generally coming from cabins outside the main lodge, there is a lot of clothing, jackets etc. especially in the winter months and those change rooms are not designed well at all, the locker areas are too small, too crowded and not enough lockers available. I also noticed people had a really hard time getting the lockers to work and the attendants had to try and help out a lot. Also, going from the pool area to the hot tub was absolutely treacherous one of the days we were there - lots of ice build-up on the pathway. I am sure this is a great challenge to keep it clear for the employees but at times it was downright dangerous. The rate of the hotel also seems to be going up and up. I am sure there are no shortage of guests staying here and that's why they charge so much but it is getting pretty close to not being worth staying here for the money. But we do love this place and it has a special place in our hearts - we stayed here when we got married 30 years ago and we enjoyed our anniversary stay this past January so thank you!

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mrs. Z., We very much appreciate your comments regarding your stay at the Fairmont Jasper Park Lodge. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Having said that, I sincerely apologize for the challenges encountered in the recreation area with a lack of lockers, and the area between the pool and hot tub being icy. I have shard your experience with our Recreation Manager for review, and to follow up with her team. Thank you for your feedback. Thank you again for sharing your experience, and I hope to have the pleasure of welcoming you back in the near future. Sincerely, Kimberley Chafe Executive Administrative Assistant Fairmont Jasper Park Lodge

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