Fairmont Jasper Park Lodge 4 stars

Customer review rating 4.3/5 8,258 reviews
Fairmont Jasper Park Lodge
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+ 18 Services
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Hotel extras

  • Discover true relaxation and rejuvenation at the Fairmont Spa

  • 5 min access to trail systems around Lac Beauvert and area

  • Canada's No. 1 Golf Resort located on property

  • Join us for a truly out of this world Jasper Dark Sky Experience

  • Dine at some of best restaurants and patios in Jasper at The Lodge

Services in the hotel and nearby

Check-in from 16h00

Check out up to 11h00

Paying

Services and practical information
  • WIFI/Internet Access
  • Parking
  • Pets allowedPaying
  • Outdoor playground for children
  • 100% non-smoking hotel
Leisure and activities
  • Swimming pool
  • Fitness centre
  • Well-being
  • Outdoor playground for children
  • Golf
  • Tennis
  • Beach and water sports
  • Other sports activities
  • Snow Skiing (Nearby)
Catering
  • 4 restaurant(s)
  • 1 bar(s)
Business services
  • 19 meeting room(s)
  • Conventions hotel

Hotel location

Fairmont Jasper Park Lodge

Old Lodge Road
PO Box 40
T0E 1E0
jasper
canada

Tel: +17808523301

Fax: (+1)7808525107

Contact email

Check-in from 16h00

Check out up to 11h00

  • By plane

    EDMONTON INTERNATIONAL AIRPORT At 367km / 228.04 miles

GPS :52.904012, -118.057608

Our accommodations

A village of cedar chalets and heritage log cabins connected by picturesque paths. The Fairmont Jasper Park Lodge's superbly appointed 446 guestrooms, suites and signature cabins offer the perfect romantic getaway or family vacation. Enjoy homelike comforts and amenities in our Jasper accommodations, surrounded by incredible views of majestic mountains and the emerald green Lac Beauvert.

Fairmont King

  • Max. number of persons: 2
  • Area: From 26
  • Wireless internet in your room

Fairmont Queen

  • Max. number of persons: 2
  • Area: From 26
  • Wireless internet in your room

Fairmont Dbl Dbl

  • Max. number of persons: 3
  • Area: From 26
  • Wireless internet in your room

Deluxe Dbl Dbl

  • Max. number of persons: 4
  • Area: From 30
  • Wireless internet in your room

Premier Deluxe King

  • Max. number of persons: 3
  • Area: From 35
  • Wireless internet in your room

Jr Suite Lakeview King

  • Max. number of persons: 4
  • Area: From 39
  • Wireless internet in your room

Jr Suite Lakeview Dbl Dbl

  • Max. number of persons: 4
  • Area: From 39
  • Wireless internet in your room

Lakefront Suite King

  • Max. number of persons: 5
  • Area: From 50
  • Wireless internet in your room

Lakefront Suite Dbl Dbl

  • Max. number of persons: 6
  • Area: From 50
  • Wireless internet in your room

Lakefront Suite King Jet Tub

  • Max. number of persons: 5
  • Area: From 50
  • Wireless internet in your room

Fairmont Queen Main Building

  • Max. number of persons: 2
  • Area: From 26
  • Wireless internet in your room

Fairmont Main Building Queen Access

  • Max. number of persons: 2
  • Area: From 26
  • Wireless internet in your room

Fairmont Lakeview King

  • Max. number of persons: 2
  • Area: From 26
  • Wireless internet in your room

Fairmont Lakeview Queen

  • Max. number of persons: 2
  • Area: From 26
  • Wireless internet in your room

Fairmont Lakeview Dbl Dbl

  • Max. number of persons: 3
  • Area: From 26
  • Wireless internet in your room

Deluxe Queen Main Building

  • Max. number of persons: 2
  • Area: From 30
  • Wireless internet in your room

Deluxe King Main Building

  • Max. number of persons: 2
  • Area: From 30
  • Wireless internet in your room

Deluxe Dbl Dbl Main Building

  • Max. number of persons: 4
  • Area: From 30
  • Wireless internet in your room

Deluxe Dbl Dbl Main Building Access

  • Max. number of persons: 4
  • Area: From 35
  • Wireless internet in your room

Premiere Deluxe Dbl Dbl

  • Max. number of persons: 3
  • Area: From 35
  • Wireless internet in your room

Premier Deluxe Estate King

  • Max. number of persons: 3
  • Area: From 35
  • Wireless internet in your room

Jr Suite Wood Stove King

  • Max. number of persons: 4
  • Area: From 39
  • Wireless internet in your room

Jr Suite Fireplace Dbl Dbl

  • Max. number of persons: 4
  • Area: From 39
  • Wireless internet in your room

Jr Suite Fireplace Grant King

  • Max. number of persons: 3
  • Area: From 39
  • Wireless internet in your room

Jr Suite Lakeview Woodstove King

  • Max. number of persons: 3
  • Area: From 39
  • Wireless internet in your room

Jr Suite Lakeview Fireplace Dbl Dbl

  • Max. number of persons: 4
  • Area: From 39
  • Wireless internet in your room

Jr Suite Lakeview Estate King

  • Max. number of persons: 3
  • Area: From 39
  • Wireless internet in your room

Jr Suite Lakeview Estate Dbl Dbl

  • Max. number of persons: 4
  • Area: From 39
  • Wireless internet in your room

Main Building Suite King

  • Max. number of persons: 4
  • Area: From 50
  • Wireless internet in your room

One Bedroom Suite Queen

  • Max. number of persons: 4
  • Area: From 50
  • Wireless internet in your room

2 Bedroom Suite King Queen

  • Max. number of persons: 6
  • Area: From 65
  • Wireless internet in your room

Voyageur Courtview Cabin

  • Max. number of persons: 4
  • Area: From 95
  • Wireless internet in your room

Ridgeline Cabin

  • Max. number of persons: 8
  • Area: From 147
  • Wireless internet in your room

Ridgeline Cabin

  • Max. number of persons: 8
  • Area: From 147
  • Wireless internet in your room

Ridgeline Cabin

  • Max. number of persons: 8
  • Area: From 147
  • Wireless internet in your room

Ridgeline Cabin

  • Max. number of persons: 8
  • Area: From 147
  • Wireless internet in your room

Signature Athabasca Cabin

  • Max. number of persons: 2
  • Area: From 46
  • Wireless internet in your room

Signature Whistler Cabin

  • Max. number of persons: 6
  • Area: From 105
  • Wireless internet in your room

Signature Whistler Cabin

  • Max. number of persons: 6
  • Area: From 105
  • Wireless internet in your room

Signature Whistler Cabin

  • Max. number of persons: 6
  • Area: From 105
  • Wireless internet in your room

Signature Viewpoint Cabin

  • Max. number of persons: 6
  • Area: From 428
  • Wireless internet in your room

Signature Gardeners Cabin

  • Max. number of persons: 8
  • Area: From 263
  • Wireless internet in your room

Signature Point Cabin

  • Max. number of persons: 10
  • Area: From 473
  • Wireless internet in your room

Signature Stanley Thompson

  • Max. number of persons: 10
  • Area: From 286
  • Wireless internet in your room

Signature Outlook Cabin

  • Max. number of persons: 16
  • Area: From 547
  • Wireless internet in your room

Signature Milligan Manor

  • Max. number of persons: 20
  • Area: From 657
  • Wireless internet in your room

Moderate Queen NS

  • Max. number of persons: 2
  • Area: From 21
  • Wireless internet in your room

Our restaurants and bars

OKA SUSHI

Type of cuisine: Japanese

Oka Sushi is a small, intimate sushi bar located on the Beauvert Promenade. Run by Sushi Chef Okaki, Oka Sushi is a favorite among guests and locals alike. Fresh seafood is always on the menu, with products shipped in from Japan and Vancouver.

Dinner

18:00 - 22:00

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

FITZHUGH'S TO GO

Type of cuisine: Regional

Fitzhugh's To Go specializes in locally roasted coffee sensations, Fairmont blended teas & specialty drinks perfect for your mountain adventure or the trip home. Let us prepare you a picnic lunch of gourmet sandwiches and deli treats.

Lunch

06:00 - 16:00

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

MOOSES NOOK CHOPHOUSE

Type of cuisine: Barbecue

The Moose's Nook Chophouse is a classic chophouse showcasing wild game, organic meats and local seafood. A rich and cozy atmosphere with a roaring fireplace and live music make this the perfect place for an authentic Canadian Experience.(Seasonal Hours)

Dinner

18:00 - 22:00

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

ORSOS TRATTORIA

Type of cuisine: International

Italian tradition meets Canadian passion. Here at ORSO Trattoria we strive to provide honest, handmade dishes with warm and engaging service. A meeting place of the old world and the new, we have established partnerships with local artisan food purveyors.

Lunch

12:00 - 16:00

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Dinner

17:30 - 22:00

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

THE EMERALD LOUNGE

Photo non contractuelle / Strictly non binding

The perfect backdrop to enjoy Classic Cocktails or a cold pint of Jasper Brewing Company beer, join us throughout the day for a selection of light fare and shareables, gourmet burgers and authentically local entrees as you cozy up near the fire.

Your meetings and events

Our meeting rooms

  • Number of meeting rooms: 19

  • Maximum size: 457

  • Maximum banquet capacity: 280 people

Find out more

Our guest reviews for
Fairmont Jasper Park Lodge

100% genuine reviews from our guests

Find out more

AccorHotels Rating 4.3/5

8,258 reviews

Still the best resort in Jasper

Customer review rating 4.3/5

Osnat Families - 12/09/2019 AccorHotels review

The guest rooms must be updated. Furniture are old, bathroom, curtains , carpets, elevator .... The resort itself is beautiful.

I never spend this much on a hotel room but was coming for a wedding so I thought I would splurge. I expected a good experience and I pretty much got it.

Customer review rating 4.3/5

Anonymous Friends - 12/09/2019 AccorHotels review

The environment and the wedding was what I came for. The lodge is nice and well managed. My guess was that you are understaffed because there were a lot of people and the staff seemed stressed. It was sometimes hard to get served - for example it took about 45 minutes to get some food in the lobby on the Sunday. And I was very hungry! So that was frustrating. I am glad you are doing some environmental management of the endless cleanup of the rooms and throwing away garbage. I didn't ask my room to be cleaned but they came and organized my stuff in the late afternoon which I was not expecting. I don't know why hotels think their guests like people coming in their rooms and reorganizing all their stuff. I sure don't! And I wasn't prepared for it - and had left all my jewelry out which was stressful when I came back. Otherwise everything was fine. I wish I had been able to stay longer. This is not your fault but the Sundog shuttle service is terrible. The bus has no shocks or something and it felt like I was in a plane with turbulence for 5.5 hours. It was horrible. And there is no other choice. Can you encourage something else to happen to have some competition?

Amazing getaway!

Customer review rating 4.3/5

Missy Friends - 12/09/2019 AccorHotels review

My stay at Jasper Park Lodge was unbelievable!

Lovely location, excellent service, some rooms a bit dated.

Customer review rating 4.3/5

Visitor Couples - 11/09/2019 AccorHotels review

Amazing location and hotel grounds. We stayed in the simplest rooms, which were still very expensive. They are a bit dated, but large and comfortable. We had a problem with the duvet that was very old and not at all adequate, but the staff was very nice and helpful and really helped us and compensated us. We had a very nice stay. Our Duvet was very old, all the filling was in a few clumps and the rest was just a sheet, and I was cold and uncomfortable all night and hardly slept the first night. I had to cover myself with the bathrobe to get a few hours of sleep. Next morning I talked to the staff at the reception and everything was taken care of and we got a compensation and a bottle of wine. This made us feel good, as we were very upset about the experience - a very expensive hotel with such an old and completely useless duvet. I felt insulted. This hotel was supposed to be a special treat in our 3 week trip to Canada and we were very disappointed. This night was the worst we had experienced. The great response by the staff - a 50% discount on the second night, free breakfast and a complimentary bottle of wine made all the difference between a very disappointing stay to a great experience.

Customer review rating 4.3/5

Anonymous Families - 11/09/2019 AccorHotels review

Lovely......I felt welcomed by all staff and very pampered with their eagerness to please their guests.

Beautiful hotel & great service!

Customer review rating 4.3/5

Anonymous Friends - 11/09/2019 AccorHotels review

GREAT experience even though I was injured by a large off leash dog. Was disappointed that it was not addressed at the time. Appreciated the treat plate for our anniversary & s’mores by the lake.

Very Disappointed

Customer review rating 4.3/5

Mary R. Couples - 11/09/2019 AccorHotels review

Room not cleaned properly... dark.. and old Bathroom Dirty.. towels old...

Overall the experience was good except for a couple of incidents.

Customer review rating 4.3/5

Brian H. Couples - 11/09/2019 AccorHotels review

We had a couple of things happen that made the overall experience a bit less satisfactory than I would have expected at the Jasper Park Lodge. First, our room was not ready when we were sent to it. It still needed to be made up. A short time later we go a call saying the room was ready. I went back to the front desk and received the keys , general information and info on how to get to the room. Off we went to the room, only to find out it wasn't, in fact, ready. Not a big deal so I phoned the Royal service and was helped right away. The lady offered us free drinks in the Emerald Lounge and we would be notified when the room was ready. All of this worked out fine. Second, in the early evening we went to back to the Emerald Lounge area to eat and were seated right away. My wife wanted only snacking type food so she ordered Pretzels, which apparently come from a different kitchen. However, these turned out to be less that satisfactory - hard and dry. She was able to work through one of the three but that was it. The server took them away and we weren't charge for them. My wife then ordered nachos which also turned out to be less than satisfactory. She didn't bother finishing them. I ordered the Waldorf Salad and the Charcuterie plate. The salad was quite good but quite small and the charcuterie plate was good put also quite small. I had explained to the server that I was pretty hungry and she assured me these would be enough for two. Maybe for snack with cocktails but, a meal for two people, not quite. Three, another issue with food. The next morning we went to the dining room on the lower level. As we were being seated the maitre d' explained the buffet and advised us we could also order from the menu. We decided we would order from the menu. However, our waiter went to great lengths to talk us out ordering from the menu explaining it would be much cheaper to go for the buffet. Believe me, if we were worrying about the prices we wouldn't be staying at the Jasper Park Lodge. Anyway, we did go for the buffet but only because he had spent so much time talking about it. So, finally, the only other thing that I want to mention has to do with the entrance to our room, #321, The concrete step up from the sidewalk was broken and the reinforcing wires we protruding. Quite noticeable in the daylight but at night , quite dangerous. We had no incidents with this step but thought you may want to have this looked after.

We have loved staying at JPL over the years!

Customer review rating 4.3/5

Anonymous Friends - 11/09/2019 AccorHotels review

This stay was only a 8 because we specifically booked to be inside the hotel due to mobility issues, but when we arrived the room was given to other guests with mobility issues. Other than that disappointment, it was great.

Rooms are overpriced.

Customer review rating 4.3/5

Timothy M. Couples - 11/09/2019 AccorHotels review

I stay in hotels over 200 nights a year. I'm a Diamond at Hilton but I do stay at Fairmont's a few times a year. The room was extremely hot and the gutter was broken outside the patio leaking water everywhere. We couldn't even sit on the patio. I called twice and talked to the manager, nothing was done. A maintenance guy put a rag in the gutter, which soaked up the water but then started leaking again. The grounds and service overall was good but I did have a problem with the room.

JPL is our favorite destination and you helped us make some wonderful family memories- thank you!

Customer review rating 4.3/5

Anonymous Families - 11/09/2019 AccorHotels review

Greatly appreciate the upgrade and help to accommodate our night stay making it a wonderful memory making stay for me and my family. The effort of the call center to work with management at JpL to ensure we could be accommodated on short notice was greatly appreciated!! Thank you to Rebecca especially. Our room was missing shampoo and body wash and the room temperature is hard to regulate but the location of the cabin was exceptional and much appreciated. It was also odd that my workout clothes normally provided by Fairmont were not in the room nor did anyone check on whether I needed them. Also as a platinum member I normally receive 2 free drink coupons which were not provided on this visit and I would normally receive a text message from the property in advance of arrival welcoming me and asking if there was any assistance required. I received no welcome text this time. Many thanks to the staff at the boat launch who were excellent with our rentals. We also appreciate the effort to have gluten free options on the menu. As a celiac, JPL is a favored location for our meals because there is attention taken by the kitchen. It was different this time when no cracker -pretzel snacks were provided to the non-celiacs when we were seated and waiting for our meal. JPL remains one of our favorite destinations. All the effort to provide us with an exceptional room was greatly appreciated and made a big difference. Thank you.

Nice but dated rooms and confusing charging process

Customer review rating 4.3/5

Daniela J. Families - 11/09/2019 AccorHotels review

The view is scenic and staff are friendly; overall we had a nice stay. We got a cabin room very dated though, with carpets everywhere, poor lighting and poor temperature control. The charging system is very confusing too with pre-authorisations coming to your card every single day of your stay, which is distressing and non-sense.

Tired and Average

Customer review rating 4.3/5

Anonymous Solo - 10/09/2019 AccorHotels review

As titled, a very tired old hotel in which I received only average, at best, service. This was a short unexpected overnight stay with JPL. The check in agent was poorly attired and certainly didn't give the impression of being knowledgeable or very helpful. He also gave me the impression that using Fairmont gift cards was somehow an inferior method of payment. The room was acceptable though a little dark and dreary. Having a very comfortable bed/pillow ameliorated the overall impression although the washroom was sparse and lacked hair shampoo/conditioner. On deciding to have dinner in the "Moose ??" room i was suprised to be told no table available for one. However this changed after I had perused the menu and inquired if they were sure nothing was available. As to the meal, I was perhaps a little disconcerted to see "Pate de fois gras" on the menu - are you not aware of the extreme cruelty suffered by these poor geese. There are many local pate options available. The steak i was given was on the borderline of being returned, however the accompanying vegetables were first class. Following the meal I requested an informal chat with the supervisor. He was very very understanding, well presented and fluent - a pleasure to meet. The remainder of my stay was mostly without notable exception. It is so disappointing to find the previously high standards of the JPL had fallen to such an extent

Lovely but wish we could have had a fireplace room. We thought we were goi g to havenone

Customer review rating 4.3/5

Deborah W. Couples - 10/09/2019 AccorHotels review

We enjoyed the beauty and tranquility. The bed was very comfortable as were the pillows.

Excellent resort. Room disappointing ad value for money questionable.

Customer review rating 4.3/5

Rafi N. Couples - 10/09/2019 AccorHotels review

The resort is EXCELLENT! We Enjoyed its setting on the lake and even hiked the full 4a trail around the lake. Our room was not air-conditioned and felt stuffy and warm. The toilet had several failures and the fixes did not help much... a plumbing or maintenance issue... The stay was VERY expensive and, overall, we did not feel that we got our value for what we paid...

Beautiful Experience

Customer review rating 4.3/5

Seung W. L. Families - 09/09/2019 AccorHotels review

Location, Accomodation, Activities, All the things are very good. I recommend this place.

Not what I expected for a 5 star hotel

Customer review rating 4.3/5

Gonzalo Couples - 09/09/2019 AccorHotels review

The place is beautiful and people friendly but I had several issues that I was not expecting for a hotel of this level. 1) We arrived late in the afternoon after driving from Edmonton and doing a long hike. When we went to sleep at around 11pm we couldn't as there was loud yelling and music coming from other rooms. We could not fall asleep until pass midnight and we needed to be up at 5am in order to climb Pyramid mountain (a 30 Km, 12 hour adventure). I usually expect that level of noise in huts but not in a hotel like this. 2) At 5 am we found there were mice in our room. We let the desk know but never heard back. 3) We came back exhausted after little sleep and a long day but happy as we got to the summit and had booked dinner at ORSO. As you can imagine we were tired and hungry, only to find out we needed to wait more than an hour for our food because "the chef was busy with a large order prior to ours". To be honest, I think they forgot or misplaced our order (which is ok, we are all humans and we do make mistakes). I find hard to believe that a restaurant like ORSO will not be able to manage their orders if the have a "big table". It would have been nice to know the truth and maybe reflecting that at the moment to bring the bill (for which we also waited a very long time). So, at the end of the day we had many issues we were not expecting for a hotel in which rooms have that price level. Was our very first time there celebrating our anniversary and was a bit disappointing.

We loved Jasper Park Lodge

Customer review rating 4.3/5

Will M. Couples - 09/09/2019 AccorHotels review

Every staff member was exceptional and easy to communicate with and interact with.

Very nice place but the room was outdated and needs renovation to complement the beautiful scenic surroundings.

Customer review rating 4.3/5

Nauman Couples - 09/09/2019 AccorHotels review

The hotel is at a very fabulous and fantastic location. The overall facilities are good but the room requires renovation being totally outdated.

Staff were very friendly and service was outstanding.

Customer review rating 4.3/5

Karen B. Couples - 09/09/2019 AccorHotels review

The accomodation we were lucky to have was overlooking the beautiful lake.

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