Hotel - Fairmont Jasper Park Lodge
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Fairmont Hotel

Fairmont Jasper Park Lodge

Old Lodge Road  PO Box 40 
T0E 1E0  JASPER
CANADA

Based on 2,122 reviews
AccorHotels Rating Based on 2,122 reviews
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From 559.00 CAD Non member rate
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Check-in from 16h00
Check out up to 11h00
Paying

Services in the hotel and nearby

  • WIFI/Internet Access
    • WIFI at the hotel
    • High-speed Internet
    • WIFI in your room (Paying)
  • Parking
    • Private outdoor parking
    • Valet parking (Paying)
    • Well-lit parking
  • Pet allowed 50  CAD
  • Swimming pool
    • Outdoor heated pool
    • Outdoor unheated pool
  • Fitness centre
  • Well-being
    • Jacuzzi
    • Massage (Paying)
    • Solarium (Paying, Nearby)

Services and practical information

  • WIFI/Internet Access
    • WIFI at the hotel
    • High-speed Internet
    • WIFI in your room (Paying)
  • Parking
    • Private outdoor parking
    • Valet parking (Paying)
    • Well-lit parking
  • Pet allowed 50  CAD
  • Outdoor playground for children

Leisure and activities

  • Swimming pool
    • Outdoor heated pool
    • Outdoor unheated pool
  • Fitness centre
  • Well-being
    • Jacuzzi
    • Massage (Paying)
    • Solarium (Paying, Nearby)
  • Outdoor playground for children
  • Golf
  • Tennis
  • Private beach  (Nearby)
  • Other sports activities
    • Bicycle hire facilities
    • Squash court (Paying, Nearby)
  • Snow Skiing  (Nearby)

Catering

  • 4 restaurant(s)
  • 1 bar(s)

Business services

  • 19 meeting room(s)
See all services

Hotel location

Our rooms

A village of cedar chalets and heritage log cabins connected by picturesque paths. The Fairmont Jasper Park Lodge's superbly appointed 446 guestrooms, suites and signature cabins offer the perfect romantic getaway or family vacation.Enjoy homelike comforts and amenities in our Jasper accommodations, surrounded by incredible views of majestic mountains and the emerald green Lac Beauvert.

  • 446 rooms
    • Data port in room
    • Emergency exit map
    • Telephone
    • Radio in room
    • Opening windows
    • WIFI in your room
    • Coffee/tea making facilities
    • Audible smoke alarms in rooms
    • Security peephole
    • Emergency info in rooms
    • Voicemail
    • Alarm clock
Our rooms fittings

Our restaurants and bars

See all our restaurants
See all our restaurants and bars

Your meetings and events

4.2/5 AccorHotels Rating Based on 2,122 reviews

Our guest reviews for Fairmont Jasper Park Lodge

100% genuine reviews from our guests

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AccorHotels certified review
Aj Couples - 17/08/2017
« Great location but a totally overpriced room »

The roomrate was an outrage compared to the room and service offered, a true and total rip off.

AccorHotels certified review
Julia Solo - 17/08/2017
« it was ok, not extraordinary »

I thought that my stay was incredibly over priced for what I got, besides the gorgeous views, there was nothing that really stood out about this Fairmont, couldn't find the ice machine, no air conditioning, It I hadn't been required to stay here because of the wedding I was attending I wouldn't have. Service at all the restaurants was incredibly slow, multiple times having sat for upwards of half an hour to even be talked to. There was nothing about my stay that wowed me. Like I said in the subject line, it was ok, but not great

AccorHotels certified review
Maf Couples - 17/08/2017
« Great grounds and location, disappointing room »

The Jasper Lodge was in a spectacular location which made the trip very satisfying. We had to overcome a disappointing room. Especially problematic was a bathroom in which it was nearly impossible to turnaround. When brought to management's attention, they attempted to address our concerns and did so fairly. We ate at the property on several occasions and found both the food and service excellent. I found Jasper to be a bit of a disappointment having visited Banff before arriving at the Lodge. I would highly recommend visiting the property but one needs to temper their room expectations.

AccorHotels certified review
Brian Couples - 16/08/2017
« Wonderful place to stay in a spectacular setting »

This is a truly magnificent hotel complex. Yes the rooms are not really exceptional but you are staying in an historic hotel and some compromises are expected. I would suggest that locks be installed on the outside fly screen doors so that doors can be left open during hot nights. And please more regular black breakfast tea!! Overall a wonderful stay.

AccorHotels certified review
Karen Families - 16/08/2017
« The service at the Jasper Park Lodge is outstanding. »

We continue to enjoy our stay at the Jasper Park Lodge because of the incomparable service we receive every time. Each staff member seems invested in their task and we feel doted upon. The views and pristine grounds are amazing to enjoy whether we are looking from the windows or walking around on the trails. We were married at this beautiful spot and will return to celebrate whenever we can.

AccorHotels certified review
J9rollo Couples - 16/08/2017
« Wonderful views and property »

Relaxing, wonderful, unique, breathtaking, a property I will always remember. The rooms added to a cuteness of the property and the beauty with the surrounding landscape. We felt the service in the emerald room at times was a little slow. The breakfast room was wonderful and made us feel we were in a great location.

AccorHotels certified review
Leanne Families - 16/08/2017
« Jasper National Park is superb.... JPL needs to work to get to good »

Disappointing... I have stayed there a few times and loved it and would have recommended it to anyone who asked. This time I was shocked at the change in customer service. From the valet parking attendant who was rude during my arrival to the concierge who said she could try to find the wedding coordinator Brianne and who also informed me that I would not be allowed to check in because it was too early...."even if I had confirmation that my room was ready." Perhaps the most irritating thing to me was charging for pop at the wedding reception. Bars don't charge for pop why would JPL?

AccorHotels certified review
Anonymous Families - 16/08/2017
« Pretty nice! »

Really a lovely place to stay. Very clean rooms and just gorgeous surroundings. We had some problems with room keys, but other than than it was lovely.

AccorHotels certified review
Rose Couples - 16/08/2017
« A real eye opener as we come from small country New Zealand »

Very nice place and lots to see and do

AccorHotels certified review
Ml Families - 15/08/2017
« Nice »

The view was very nice, and the experience was very special, but the actual accommodations where nothing special, and any other simple hotel where going to be the same if not better. Like everything besides the rooms - are very nice, and really amazing. But when it comes to the rooms and what's included - it's very low...

AccorHotels certified review
Anonymous Families - 14/08/2017
« Overpriced »

Lake was beautiful. Lodge was beautiful. Had a nice walk around the lake in the morning. Room was hot and did not cool down overnight so didn't have the best sleep. Outdoor space on the north side of our second story room was very nice. Would have loved to stay a few nights to enjoy the amenities but at 500.00+ a night this was not an option. Breakfast was seriously overpriced and service was poor. Ordered ham as the meat option but did not expect fried sandwich meat.

AccorHotels certified review
Tebecca Couples - 14/08/2017
« The view and grounds were 5 star but the service and the room were NOT 5 star »

The location, grounds, and view were excellent. The room and service were certainly not worth $700 a day!! The bed was queen, instead of king, the bathtub had been redone but was peeling, we waited 2 hours for ice, the in room safe did not work, it needed a new battery, which was never replaced, we only got one hand towel, the others were never delivered, we did not get housekeeping for the room until we called several times and they finally came at 4:30 pm. There was no help with your luggage. Certainly not a 5 Star experience. Definitely not worth the money.

AccorHotels certified review
Papacon Couples - 14/08/2017
« Disappointing »

The service at your restaurants was disappointing. At dinner, my wife and I had to wait about an hour and fifteen minutes for our meal. A large family of six people were seated after us and the received before us. I got up and spoke to the manager of the restaurant , but as soon as I returned to my table the meal we had ordered arrived. The manager , to his credit , did offer us a second round of drinks to make up for the inconvenience. At breakfast the disappointment with the service continued. We were seated at our table and requested coffee and tea. the table had a cup for my coffee but no cup for my wife's tea. The server poured my coffee and we had to wait at least 5 minutes for my wife's cup to arrive. Furthermore when the server poured my coffee there was no cream or milk on the table. We had to wait another 5 minutes for the milk to arrive. The coffee in the meantime was getting cold. When my wife told me how much money we spent on these accommodations, I wanted to cancel our stay. She convinced me to go because of fond memories she had staying at the Jasper Park Lodge when she was a child. When one spends good money for a stay at a luxury resort one expects OUTSTANDING and prompt service. Unfortunately the restaurant service was poor. Aside from that everything else went fine. Check in and check out were very efficient and friendly.

AccorHotels certified review
Anonymous Couples - 14/08/2017
« loved the JPL, our room not so much »

We loved the surroundings at the JPL, but not our room. We asked for a Lake Front junior suite, but received a Lake Front Junior Suite with fireplace which had no lake view whatsoever from the bedroom which faced the street. We were woken up by party goers at 4am! This was supposed to be an upgrade, but was perceived by us to be a significant downgrade despite the increase in price.

AccorHotels certified review
Fran R. Families - 14/08/2017
« Three generations together, something for ALL AGES, fabulous stay at the Jasper Park Lodge!! »

This is our second year to spend a week at JPL. There are three generations of us there, each and everyone stayed busy with FUN activities each day. It's a beautiful location...thejmajestic mountains, pristine lake, wildlife. This group has traveled together to various vacations sites and they ALL say this is their favorite!! Cant wait to go back next year!!

AccorHotels certified review
Pearl Friends - 13/08/2017
« ms »

Was given the wrong key when checking in, after two phone calls and a 2 hr. wait, finally got that resolved. The room was so hot we had trouble sleeping, weather is not under your control so can't complain about the heat. Was told we could check out, have breakfast, then return to our room to pack up and vacate. Upon returning, the cleaning employee was there, linens on the floor, our belongings had been packed up and taken away. We were surprised to say the least. Weren't sure we had everything out of the room as the floor was covered with the bed linens. Really wasn't comfortable with someone else handling our belongings. Never had that experience before. The hotel did give us a small refund but didn't really make up for the stress. We did enjoy the staff, very accommodating except for the key taking so long to get us in our room. As Americans, we were in shock with the price of the rooms, food, etc. but did realize we were in a popular vacation spot. The area was awesome, but not sure I would ever rebook at the Fairmont.

AccorHotels certified review
Corysm8 Couples - 13/08/2017
« Disappointing »

The grounds of the Lodge are fabulous and were the best part of the stay. Our Lodge room was very spacious and well maintained - housekeeping did a very good job. Unfortunately our room was extremely hot and the air conditioner machine that was in the living room cooled it down but did nothing for the bedroom. We had to open the windows for circulation, then had to hear delivery trucks and lodge vehicles starting at 6am right under our window. Had a DISASTEROUS dinner at the Emerald Lounge area - we were seated within 2 feet of the speaker for the lounge entertainment that started about 20 minutes after we sat down. We had no idea the entertainment was going to start while we would be seated there. The singer was ok, but was so loud where we were sitting, I ended up with a mini-migraine before we could get our food and leave. Food service was very slow for two salads. There was a spilled drink on the floor next to our table the entire time we were there. I was assured by the front desk that a food & beverage manager would contact us about the expereince but no one ever did. We never ate at another Lodge restaurant after that. Throughout our stay, it was impossible to talk to a concierge or front desk staff or anyone from the Presidential Club without an excessively long wait. We heard in town that everyone was experiencing a shortage of help and it definitely showed at the Fairmont. Unacceptable for the type of experience we expected and the prices charged. Huge contrast in.a negative way to our next experience at Lake Louise, which was terrific in every way. The Lodge valet team was terrific and often picked up the slack for the poor service in the lobby. Based on the overall experience, we would likely never come back.

AccorHotels certified review
Eloise Couples - 12/08/2017
« Beautiful location is the reason to stay here. »

Positives--Staff were pleasant and accommodating. View of lake is breathtaking. Amenities were nice including the pool and hot tub. The restaurant Orso Trattoria was pretty good and wait staff was excellent. Negatives--We were a bit disappointed in the cabin. It was clean and comfortable but was obviously an older cabin that has been somewhat renovated. Still, Drapes were worn and pilled, furniture showed wear. Normally not a big deal but because we booked kind of last minute, we paid top dollar for this room and so we expected more. It appears that if you book on the Fairmont website you will get a much better rate than if you call and reserve, so I would suggest you book directly on their own site. Overall, if you know you're going to be in a cabin, everything else is really lovely.

AccorHotels certified review
Yas Couples - 12/08/2017
« Really poor hotel »

Average as they come and suprisingly below average in some regards in terms of the room. The staff were all lovely and appeared to really care. All very hard workers. Apart of my grievance was that having booked the hotel for a certain price per night on the website i ended up paying close to £200 more in total. Which would have been fine if it were not for the fact that some budget hotels (super 8 even) had nicer standard rooms.

AccorHotels certified review
Paresh P. Families - 12/08/2017
« Over rated »

Resorts is way over rated. Rooms were small and not cleaned. There were spider webs and dust everywhere. Also do not expect anything extra hotel is not willing to accomplish.

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