Hotel - Fairmont Jasper Park Lodge
Fairmont Hotel Fairmont Hotel

Fairmont Jasper Park Lodge

4.3/5 6,591 reviews
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  • The hotel has wifi WIFI/Internet Access
  • The hotel serves breakfast Breakfast
  • The hotel has a bar Bar
  • The hotel has a parking Parking
  • The hotel has a restaurant Restaurant
  • The hotel does not have air conditioning in rooms Air Conditioning
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Services in the hotel and nearby

Check-in from 16h00
Check out up to 11h00

Services and practical information

Paying
  • WIFI/Internet Access
    • WIFI at the hotel
    • High-speed Internet
    • WIFI in your room (Paying)
  • Parking
    • Private outdoor parking
    • Valet parking (Paying)
    • Well-lit parking
  • Pets allowed 50  CAD
  • Outdoor playground for children
  • 100% non-smoking hotel

Leisure and activities

  • Swimming pool
    • Outdoor heated pool
    • Outdoor unheated pool
  • Fitness centre
  • Well-being
    • Jacuzzi
    • Massage (Paying)
    • Sauna
    • Solarium
  • Outdoor playground for children
  • Golf
    • Golf (Paying)
    • Golf course 18 holes (Paying)
  • Tennis
  • Beach and water sports
    • Kayaking (Paying)
    • Private beach (Nearby)
  • Other sports activities
    • Bicycles rental
    • Squash court
  • Snow Skiing  (Nearby)

Catering

  • 4 restaurant(s)
  • 1 bar(s)

Business services

  • 19 meeting room(s)
  • Conventions hotel
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Hotel location

Our rooms

A village of cedar chalets and heritage log cabins connected by picturesque paths. The Fairmont Jasper Park Lodge's superbly appointed 446 guestrooms, suites and signature cabins offer the perfect romantic getaway or family vacation.Enjoy homelike comforts and amenities in our Jasper accommodations, surrounded by incredible views of majestic mountains and the emerald green Lac Beauvert.

  • 446 rooms
  • 100% non-smoking hotel
    • Data port in room
    • Emergency exit map
    • Telephone
    • Radio in room
    • Opening windows
    • WIFI in your room
    • Coffee/tea making facilities
    • Audible smoke alarms in rooms
    • Security peephole
    • Emergency info in rooms
    • Voicemail
    • Alarm clock
Our rooms fittings

Our restaurants and bars

See all our restaurants
See all our restaurants and bars

Your meetings and events

4.3/5 AccorHotels Rating 6,591 reviews

Our guest reviews for Fairmont Jasper Park Lodge

100% genuine reviews from our guests

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Anonymous Friends - 11/01/2019 AccorHotels certified review
« Great winter getaway »

few days away after New Year's with friends to enjoy the mountains.

Donna K. Families - 11/01/2019 AccorHotels certified review
« Fantastic staff, dated room, awful experience dining at the Nook. Excellent swimming and facilities... »

We were very impressed with the staff, everyone went out of their way to assist us with all our needs, Alexander (Austrailian guy), was great . We ate at 'The Nook' our first night and were extremely dissapointed. The steaks were excellent but the service was incredibly poor. The floor seemed to be very understaffed, we waited 20 minutes for a table to be set up and then 40 minutes to eat. When the food arrived i was served a steak and waited for nearly 10 minutes for my side...when it arrived my steak was then cool, it went back to the kitchen as it was cold at this time and was returned after being reheated...this was a little dissapointing to say the least as i started to eat my meal as everyone else was finishing theirs. We paid our bill and left, deciding never to eat at the hotel again, it was a very bad first impression. The meal was $450. We ate at Earls in Jasper the following evening and felt the service and atmosphere was way beyond that experienced at the hotel restaurant for 2/3 of the price. The facilities were excellent in the hotel. The room was a little tired but very comfortable.

David F. Families - 10/01/2019 AccorHotels certified review
« Disneyland for parents »

I ate too much haha

Jared M. Families - 10/01/2019 AccorHotels certified review
« Great rooms »

Recently stayed with my wife and son. The hotel, rooms, service was excellent as expected. The only down side was the food received in the emerald restaurant. I would have been disappointed in our meal at half the price. This was a surprise as we have to expect great food at fairmont hotels.

Anonymous Families - 10/01/2019 AccorHotels certified review
« Room was very beautiful »

We were very impressed with the accommodations. For the most part, what we asked for was delivered and to our satisfaction but there were times where we had to ask a few times for items that took a long time to be delivered or sometimes not at all. We realize that it was a busy time so it was not that big of a deal.

David L. Couples - 10/01/2019 AccorHotels certified review
« Great resort, great service. »

Stayed just after Christmas. Love that the resort is still decked out with a festive theme. Makes it feel much more special to be able to extend the Christmas experience a little bit longer. Used the hot pools, cross country skied, used the skating loop, and tried snowshoes for the first time. Dining was extraordinary. Really enjoyed the bison steak. Overall, had great trip.

Claire P. Couples - 10/01/2019 AccorHotels certified review
« Beautiful property, noisy and cold room »

We booked our stay at the Fairmont as a new years treat. All staff members were extremely friendly and helpful. The main lodge, the grounds, and the spa/pool were wonderful. However, we had a few issues in our room. The heat in our room would not work properly and wouldn't go above 65°F. We were given a space heater, which helped significantly. We also got woken up a few times by pipes rattling in the walls during the night. When we mentioned this to the staff member checking us out the next morning she offered to compensate us, which we were not expecting and definitely appreciated.

Anonymous Families - 10/01/2019 AccorHotels certified review
« An excellent and comfortable stay. »

We had a lovely stay at the hotel. And enjoyed the food and other amenities very much.

Ida Families - 10/01/2019 AccorHotels certified review
« The service and the quality of the product was superb. »

As always it was a wonderful stay. It has been many years since we have stayed here and the quality was there again. I was very disappointed to see you had installed a lounge in the lobby taking up what use to be a wonderful place to enjoy quiet time and comfortable chairs to sit and read a book. You have taken up half the lobby where it use to be quiet and made it a busy noisy place. That lounge could have been installed downstairs and left your best feature, a quiet comfortable lobby. The only other negative items were parking issues and very pricey although I am sure the Americans loved it. It was all great except for those items I mentioned but the lounge really was a disappointment from what it was in the old days. The service from all your employees was awesome and I have nothing to say but great things they all deserve kudos for their willingness to help, quick response and they did not hold their hands out.

Anonymous Families - 10/01/2019 AccorHotels certified review
« Too short »

We will definitely try to stay longer next time. Snow clearance could of course be better but c'est la vie, especially in the Rocky's. In room meal was incredible. Second best steak I've ever had, first was at stampede so I doubt it will ever be beat. Well done.

Anonymous Couples - 10/01/2019 AccorHotels certified review
« New Year »

I was disappointed that I called your toll free number and was told I was booking a room in the main lodge. When we checked in though we were put in a spot a 15 minute walk from the main lodge. I realize you offer shuttles BUT when I wanted a main lodge room for the night and wasn’t given that I was mad. I know it’s a high season time but you should be very clear about where the accommodations are when someone is booking with you.

Brenda Families - 10/01/2019 AccorHotels certified review
« Attention to details »

Trip was nice and the lodge was beautiful. Staff were very friendly during our stay. It was our first trip to Jasper so it would have been nice if we were given information on what there was to do in town and on the resort. The room was nice but needed a good clean and some upkeep. Dust on lamps and bed posts along with dust and debris on the bathroom register. Fridge freezer in need of defrost. Room needs a fresh coat of paint as paint is pealing on the vanity and walls. Considering the price that we paid for the room per night I would expect better attention to detail. The pool and hot tub were great after a day of snowboarding but there needs to be more lockers available especially during the busy season. Restaurant was great for breakfast good selection. Better lighting for skating would be great as by the time one gets back from the mountain it too dark to skate.

Glenn S. Families - 10/01/2019 AccorHotels certified review
« Not as good as the last 2 times. »

Always love being there but after the last 2 times 1 including New Years last year it was not as good. We booked a King room, ended up in a small queen room which was not even close to as nice as the rooms we had the last 2 times, that is always less satisfying when your room feels downgraded from previous stays. On the positive the night we went to Orso restaurant was amazing and we enjoyed the expanded pet friendly area. I really loved the Doggy daycare that was temporary set up downstairs.

Doug Couples - 10/01/2019 AccorHotels certified review
« Great venue, great service, wonderful visit »

Of course the location is world class, impossible to beat and JPL is a terrific facility. Every staff member we interacted with was polite and professional. The only exception was the lady working the concierge desk the day we checked out who was a bit rude and condescending when we asked her for restaurant suggestions in the town of Jasper (she said she did not know of any). Overall though we loved our stay.

Debra H. Couples - 10/01/2019 AccorHotels certified review
« Delightful »

Jasper large knows how to do Christmas well… The setting the snow with the scenery… The hospitality, number one!

Susan Families - 10/01/2019 AccorHotels certified review
« Jasper New Years »

While our room was nice and the service was generally good. We were very disappointed in the New Year’s Eve dinner. We spent over $600 for our family, the food was delicious, however the dinner was adverised as having a Juno winning performer... and that performer was performing outside in the emerald lounge (and anyone could listen)... Meanwhile we had to listen to a karaoke band. We justified the high cost of the meal due to the fact there would be live entertainment (from someone who had been nominated for a Juno) as well as face painting and “so much more”. THis was NOT the case. Finally they ended up getting g someone from the front desk to face paint (after we asked a few times) and she had never done it before. Very disappointed.

Julie W. Couples - 10/01/2019 AccorHotels certified review
« Good, but not worth the money I spent »

I have stayed at JPL a few times and usually really enjoy my experience, the service at the hotel is amazing, food is great, and great location. This time I was disappointed for a number of reasons. I requested an early check in and they did not have room ready until past 4pm. This was frustrating as we had a full car full of gear and were forced to drive back into town to have a $100 meal while we waited for the room. We waited for 2.5 hours and ended up driving back to the hotel to complain, but the gentlemen checking us was able to switch our room to one that was ready. I was disappointed that the staff did not offer to store our belongings and that I had to spent $100 to wait around for the room. The food the emerald lounge was also only "okay" this time around as well. Not sure if the service was lacking because it was new years, but regardless, when I am spending more than the average for food and service i have higher expectations, especially when my stay at JPL is usually very pleasant. Although, I did have my birthday dinner at the emerald lounge (Jan 1st) and was extremely pleased with the service. Gabriel was was one of our bartenders and he makes amazing drinks and provides amazing service. I can't remember out waiters name that evening but he was also phenomenal and went the extra mile to make my birthday special. One of your hostesses also put in extra effort to clear off a table near a TV so we could watch the basketball game (the lounge was very busy so I really appreciated that). Other than my birthday dinner, I was overall disappointed with the stay, although I am comparing it to the many other times I have stayed there, which have all been very pleasant. My birthday dinner was amazing, but otherwise the quality of food and services you provided were lacking over the time we stayed. I understand New Years is a busy time, but I could have stayed in jasper for much cheaper somewhere else and received the same level of service. But once again my birthday dinner was amazing and I thank the emerald lounge staff for that as they were great.

Paul C. Friends - 10/01/2019 AccorHotels certified review
« Beautiful location for a family and friends holiday »

We enjoyed our room and accomodations. The skating rinks and walking trails were a great way to enjoy the property.

Clarissa Families - 10/01/2019 AccorHotels certified review
« Spa great, other areas lacking »

The spa and personnel there were amazing. The check-in was disappointing. Checked in online, arrived and no one could find keys, told wait 15 minutes for room and waited 4 hours. Had only one meal at hotel near closing and server couldn’t care less to come back and check how food was, refill waters or offer dessert since she clearly wanted to leave. However, employee who did the nature walk (male from Ontario) was outstanding and concierge promptly met all our requests for wood, towels, etc. A mixed experience but overall satisfied with our stay.

Lydia K. Couples - 10/01/2019 AccorHotels certified review
« The setting and staff were wonderful. »

The staff were very helpful and always cheerful which is important. They made the place feel like home. The facility itself is lovely, particularly the great room (Emerald Lounge, etc.). There was one blip when we arrived in that our room was not ready. I had called ahead and was sent a notice that we were arriving at 1:00 PM and that the room would be ready by then. We waited until after 5:00 PM, before a room was ready. The check-in process could be improved.

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