Fairmont Orchid - Hawaii 5 stars

Customer review rating 4.6/5 4,141 reviews
Fairmont Orchid - Hawaii
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Hotel extras

  • Tranquil lagoon with white sand beach

  • Oceanfront sunset dining at Brown's Beach House and Hale Kai

  • 10,000 square foot oceanfront pool

  • Hui Holokai beach club with ocean activities

  • Spa Without Walls featuring outdoor treatment spaces - waterfall hale and oceanfront cabanas

Services in the hotel and nearby

Check-in from 16h00

Check out up to 11h00

Paying

Services and practical information
  • WIFI/Internet Access
  • Parking
  • Accessible bathroom
  • Pets allowed
  • Childrens Club for 6 to 12 years
  • 100% non-smoking hotel
  • Air conditioned
Leisure and activities
  • Swimming pool
  • Fitness centre
  • Well-being
  • Childrens Club for 6 to 12 years
  • Golf (Nearby)
  • Tennis
  • Beach and water sports
  • Bicycles rental
Catering
  • 5 restaurant(s)
  • 2 bar(s)
Business services
  • 1 meeting room(s)
  • Congresses/conventions

Hotel location

Fairmont Orchid - Hawaii

1 North Kaniku Drive
Kohala Coast
96743
hawaii
united states

Tel: +18088852000

Fax: (+1)8088855778

Contact email

Check-in from 16h00

Check out up to 11h00

  • By plane

    HILO INTERNATIONAL AIRPORT At 112.65km / 70 miles

  • By plane

    KONA INTL AT KEAHOLE AIRPORT At 30.58km / 19 miles

GPS :19.951222, -155.859672

Our accommodations

The Fairmont Orchid resort offers 540 spacious guest rooms and luxury suites which echo the warmth and serenity of Hawaii Island and offer tropical garden, partial ocean or oceanfront views from a private lanai. Fairmont Gold is our exclusive lifestyle hotel experience, commanding the entire top (6th) floor of the North Tower. Make yourself at home in the Fairmont Gold lounge, where you can enjoy beautiful views and special privileges including deluxe breakfast,

Fairmont Garden View King NS

  • Max. number of persons: ‌4
  • Area: From 48
  • Wireless internet in your room
  • Bathrobe
  • Coffee/tea making facilities
  • Ironing board and flat-iron
  • Phone(...)

Fairmont Garden View Queen Queen NS

  • Max. number of persons: ‌4
  • Area: From 48
  • Wireless internet in your room
  • Bathrobe
  • Coffee/tea making facilities
  • Ironing board and flat-iron
  • Phone(...)

Partial Ocean View King NS

  • Max. number of persons: ‌4
  • Area: From 48
  • Wireless internet in your room
  • Bathrobe
  • Coffee/tea making facilities
  • Ironing board and flat-iron
  • Phone(...)

Partial Ocean View Queen Queen NS

  • Max. number of persons: ‌4
  • Area: From 48
  • Wireless internet in your room
  • Bathrobe
  • Coffee/tea making facilities
  • Ironing board and flat-iron
  • Phone(...)

Ocean View Queen Queen NS

  • Max. number of persons: ‌4
  • Area: From 48
  • Wireless internet in your room
  • Bathrobe
  • Coffee/tea making facilities
  • Ironing board and flat-iron
  • Phone(...)

Deluxe Ocean View Queen Queen NS

  • Max. number of persons: ‌4
  • Area: From 48
  • Wireless internet in your room
  • Bathrobe
  • Coffee/tea making facilities
  • Ironing board and flat-iron
  • Phone(...)

Oceanfront Room King NS

  • Max. number of persons: ‌4
  • Area: From 48
  • Wireless internet in your room
  • Bathrobe
  • Coffee/tea making facilities
  • Ironing board and flat-iron
  • Phone(...)

Executive Suite Ocean View King NS

  • Max. number of persons: ‌4
  • Area: From 98
  • Wireless internet in your room
  • Bathrobe
  • Coffee/tea making facilities
  • Ironing board and flat-iron
  • Phone(...)

Fairmont Gold Ocean View Suite King NS

  • Max. number of persons: ‌4
  • Area: From 98
  • Wireless internet in your room
  • Bathrobe
  • Coffee/tea making facilities
  • Ironing board and flat-iron
  • Phone(...)

Ocean Front Suite King NS

  • Max. number of persons: ‌4
  • Area: From 137
  • Wireless internet in your room
  • Bathrobe
  • Coffee/tea making facilities
  • Ironing board and flat-iron
  • Phone(...)

Fairmont Garden View King Accessible

  • Max. number of persons: ‌2
  • Area: From 48
  • Wireless internet in your room
  • Bathrobe
  • Coffee/tea making facilities
  • Ironing board and flat-iron
  • Phone(...)

Fairmont Garden View 2 Queens Accessible

  • Max. number of persons: ‌4
  • Area: From 48
  • Wireless internet in your room
  • Bathrobe
  • Coffee/tea making facilities
  • Ironing board and flat-iron
  • Phone(...)

Partial Ocean view 2 Queens Accessible

  • Max. number of persons: ‌4
  • Area: From 48
  • Wireless internet in your room
  • Bathrobe
  • Coffee/tea making facilities
  • Ironing board and flat-iron
  • Phone(...)

Ocean View King NS

  • Max. number of persons: ‌4
  • Area: From 48
  • Wireless internet in your room
  • Bathrobe
  • Coffee/tea making facilities
  • Ironing board and flat-iron
  • Phone(...)

Ocean View 2 Queens Accessible

  • Max. number of persons: ‌4
  • Area: From 48
  • Wireless internet in your room
  • Bathrobe
  • Coffee/tea making facilities
  • Ironing board and flat-iron
  • Phone(...)

Deluxe Ocean View King NS

  • Max. number of persons: ‌4
  • Area: From 48
  • Wireless internet in your room
  • Bathrobe
  • Coffee/tea making facilities
  • Ironing board and flat-iron
  • Phone(...)

Ocean Front Queen Queen NS

  • Max. number of persons: ‌4
  • Area: From 48
  • Wireless internet in your room
  • Bathrobe
  • Coffee/tea making facilities
  • Ironing board and flat-iron
  • Phone(...)

Fairmont Gold Garden King NS

  • Max. number of persons: ‌4
  • Area: From 48
  • Wireless internet in your room
  • Bathrobe
  • Coffee/tea making facilities
  • Ironing board and flat-iron
  • Phone(...)

Fairmont Gold Garden Queen Queen NS

  • Max. number of persons: ‌4
  • Area: From 48
  • Wireless internet in your room
  • Bathrobe
  • Coffee/tea making facilities
  • Ironing board and flat-iron
  • Phone(...)

Fairmont Gold Ocean View King NS

  • Max. number of persons: ‌4
  • Area: From 48
  • Wireless internet in your room
  • Bathrobe
  • Coffee/tea making facilities
  • Ironing board and flat-iron
  • Phone(...)

Fairmont Gold Ocean View Queen Queen NS

  • Max. number of persons: ‌4
  • Area: From 48
  • Wireless internet in your room
  • Bathrobe
  • Coffee/tea making facilities
  • Ironing board and flat-iron
  • Phone(...)

Fairmont Gold Ocean View 2 Queens Accessible

  • Max. number of persons: ‌4
  • Area: From 48
  • Wireless internet in your room
  • Bathrobe
  • Coffee/tea making facilities
  • Ironing board and flat-iron
  • Phone(...)

Fairmont Gold Premium Ocean King

  • Max. number of persons: ‌2
  • Area: From 48
  • Wireless internet in your room
  • Bathrobe
  • Coffee/tea making facilities
  • Ironing board and flat-iron
  • Phone(...)

Fairmont Gold Premium Ocean Queen Queen

  • Max. number of persons: ‌4
  • Area: From 48
  • Wireless internet in your room
  • Bathrobe
  • Coffee/tea making facilities
  • Ironing board and flat-iron
  • Phone(...)

Fairmont Gold Premium ADA

  • Max. number of persons: ‌4
  • Area: From 51
  • Wireless internet in your room
  • Bathrobe
  • Coffee/tea making facilities
  • Ironing board and flat-iron
  • Phone(...)

Executive Suite Garden View King NS

  • Max. number of persons: ‌4
  • Area: From 98
  • Wireless internet in your room
  • Bathrobe
  • Coffee/tea making facilities
  • Ironing board and flat-iron
  • Phone(...)

Executive Suite Garden View King Accessible

  • Max. number of persons: ‌4
  • Area: From 98
  • Wireless internet in your room
  • Bathrobe
  • Coffee/tea making facilities
  • Ironing board and flat-iron
  • Phone(...)

Executive Suite Ocean View ADA

  • Max. number of persons: ‌4
  • Area: From 97
  • Wireless internet in your room
  • Bathrobe
  • Coffee/tea making facilities
  • Ironing board and flat-iron
  • Phone(...)

Executive Suite Ocean View Queen Queen NS

  • Max. number of persons: ‌4
  • Area: From 98
  • Wireless internet in your room
  • Bathrobe
  • Coffee/tea making facilities
  • Ironing board and flat-iron
  • Phone(...)

Fairmont Gold Ocean View Suite Queen Queen NS

  • Max. number of persons: ‌4
  • Area: From 98
  • Wireless internet in your room
  • Bathrobe
  • Coffee/tea making facilities
  • Ironing board and flat-iron
  • Phone(...)

Fairmont Gold Suite ADA

  • Max. number of persons: ‌4
  • Area: From 97
  • Wireless internet in your room
  • Bathrobe
  • Coffee/tea making facilities
  • Ironing board and flat-iron
  • Phone(...)

Ocean Front Suite Queen Queen NS

  • Max. number of persons: ‌4
  • Area: From 137
  • Wireless internet in your room
  • Bathrobe
  • Coffee/tea making facilities
  • Ironing board and flat-iron
  • Phone(...)

Presidential Suite King NS

  • Max. number of persons: ‌4
  • Area: From 347
  • Wireless internet in your room
  • Bathrobe
  • Coffee/tea making facilities
  • Ironing board and flat-iron
  • Phone(...)

Gold Presidential Suite KG

  • Max. number of persons: ‌4
  • Area: From 299
  • Wireless internet in your room
  • Bathrobe
  • Coffee/tea making facilities
  • Ironing board and flat-iron
  • Phone(...)

Our restaurants and bars

BROWNS BEACH HOUSE

Type of cuisine: Regional

The AAA Four Diamond award-winning Brown's Beach House is the place for a quintessential island fine dining experience located just steps from shore. Innovative, Hawaii Island inspired cuisine is drawn from simple, local, fresh flavors.

Dinner

17:30 - 21:00

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

HALE KAI RESTAURANT

Type of cuisine: Regional

With the warmth of Aloha, welcome to Hale Kai Restaurant. Days are spent enjoying time with the sea, sun and friends. Located poolside, Hale Kai is the perfect venue for a most refreshing lunch, afternoon sunset or evening dinner.

Lunch

11:00 - 17:00

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Dinner

17:00 - 21:00

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

BROWN'S DELI

Type of cuisine: Cafe

Brown's Deli offers breakfast and lunch items delicatessen style with island flair to enjoy at outdoor tables or wander down to the beach.

Lunch

06:30 - 17:00

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

NORIO'S JAPANESE STEAKHOUSE

Type of cuisine: Japanese

Norio's Japanese Steakhouse & Sushi Bar features indoor and outdoor seating, a traditional sushi bar and a private dining area. In addition to traditional sushi favorites, the menu features dry aged meats, sustainable Hawaiian and Pacific Seafood.

Dinner

18:00 - 21:00

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

ORCHID COURT

Type of cuisine: Regional

Orchid Court serves the premiere breakfast on the island offering a sumptuous rotating buffet menu and a tempting selection of à la carte items perfect for the dawn patrol or late risers alike.

Lunch

06:30 - 22:00

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Dinner

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

LUANA LOUNGE

Photo non contractuelle / Strictly non binding

Luana Lounge features tropical libations and perfect sunsets complemented by Big Island artists' creations. The lounge features indoor-outdoor seating areas, as well as an inner bar and lanai overlooking the grounds and the blue Pacific.

KAHAKAI BAR OCEANFRONT

Photo non contractuelle / Strictly non binding

This beachside bar features a Polynesian-style thatched roof, refreshing trade winds and sweeping views of Mauna Kea and the blue Pacific. A variety of tropical libations and mouth-watering pupu (appetizers) are served.

Your meetings and events

Our meeting rooms

  • Number of meeting rooms: 1

  • Maximum size: 1,301 m²

  • Maximum capacity: 1,178 people

Find out more

Our guest reviews for
Fairmont Orchid - Hawaii

100% genuine reviews from our guests

Find out more

AccorHotels Rating 4.6/5

4,141 reviews

Incredible resort!

Customer review rating 4.6/5

Tim F. Families - 09/07/2019 AccorHotels certified review

Everything was top notch: service, accommodations, grounds, amenities, food. The pool area unlike other resorts, was quiet, relaxing and so enjoyable! We will definitely be back!

Aloha Mr. F., Thank you for the great review of our hotel! We are glad that you enjoyed a relaxing visit and hope to see you again very soon. Mahalo, Marissa MARISSA ARAKAKI EXECUTIVE ADMINISTRATIVE ASSISTANT Fairmont Orchid One North Kaniku Drive Kohala Coast, Hawaii USA 96743 T + 80… F + 80… ma… fairmont.com

We had an amazing time at your resort!

Customer review rating 4.6/5

Leah C. Families - 09/07/2019 AccorHotels certified review

Everything was perfect from the moment of check in with the necklace welcome for both of us and a special one for our son to check out where we sadly drove away from our island paradise. We were especially impressed with the valet and bell desk. Our car was always waiting when we called down and upon request stocked with towels and water - one day there were even beach chairs and umbrella to take on our drive to a neighboring beach. They also catered to our 2 yr old. The cleaning service was superb as well for both daily cleaning and turn-down. The concierge was very informative every time we called. We had most of our meals/drinks poolside or at Hale Kai. The food is good standard beach bar food and the view is amazing, staff really engaging. The pool staff was extra accommodating finding us chairs in the shade when it seemed like none were available. We also loved the cove for swimming. This is our second stay at the Fairmont Orchid and we’ll definitely be back!

Aloha Ms. C., Thank you for taking the time to complete a survey following your recent stay at Fairmont Orchid. We are ecstatic you enjoyed another lovely stay with us and thank you very much for recognizing our friendly staff! Thank you for choosing to stay with us once again and we very much look forward to warmly welcoming you again to Fairmont Orchid should your travels bring you back to Hawaii Island. Mahalo, Marissa MARISSA ARAKAKI EXECUTIVE ADMINISTRATIVE ASSISTANT Fairmont Orchid One North Kaniku Drive Kohala Coast, Hawaii USA 96743 T + 80… F + 80… ma… fairmont.com

Another great stay at the Orchid

Customer review rating 4.6/5

James D. Families - 08/07/2019 AccorHotels certified review

We love the Orchid and this is our second time and we will be back again with luck. One thing that could be done to improve is solving the problem of birds at breakfast. I have seen the same problem at the Fairmont on Maui. Hotels on the mainland use trained owls and hawks to scare away the birds. I expect there is a reason this solution can’t be used in Hawaii but I am sure creative minds could come up with other humane ways to solve the problem?

Aloha Mr. D., Thank you for taking the time to complete a survey regarding your recent stay at Fairmont Orchid. Your feedback is greatly appreciated as it provides us a valuable opportunity to measure how well we are meeting the expectations of our guests. We are delighted that you had another great visit! It is certainly wonderful to know that you enjoyed the hotel and our facilities. As well, we appreciate the feedback and suggestion on the bird control and you are right, we have tried several options and have certainly shared yours with our appropriate leaders - what a great idea. Thank you for choosing to stay with us once again and we hope to have the chance to welcome you back to our home when you are on island. Mahalo, Marissa MARISSA ARAKAKI EXECUTIVE ADMINISTRATIVE ASSISTANT Fairmont Orchid One North Kaniku Drive Kohala Coast, Hawaii USA 96743 T + 80… F + 80… ma… fairmont.com

Relaxing and restorative

Customer review rating 4.6/5

Tania F. Couples - 08/07/2019 AccorHotels certified review

We ended our stay in Hawaii at the Fairmont Orchid and it was exactly what we wanted for the final few days of our holiday. The rooms and surroundings were peaceful and invoked a proper 'holiday' vibe. The beach was small but offered a nice variety of fish and turtles for us to look at when we went snorkeling. We regretted not being able to stay a few more days as we would have loved to enjoy more of the activities that were on offer.

Great people, great accommodations... just wish the beach was a little bigger.

Customer review rating 4.6/5

Anonymous Families - 08/07/2019 AccorHotels certified review

Wonderful... enjoyed our time there.

Aloha, Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon. Mahalo, Marissa MARISSA ARAKAKI EXECUTIVE ADMINISTRATIVE ASSISTANT Fairmont Orchid One North Kaniku Drive Kohala Coast, Hawaii USA 96743 T + 80… F + 80… ma… fairmont.com

We had a great time!

Customer review rating 4.6/5

Dorsia G. Families - 07/07/2019 AccorHotels certified review

The service was excellent, I have stayed at many resorts and the service at this one is the best. One of my traveling companions asked where he could get a bottle of the coconut syrup that was served breakfast on Friday. On Saturday when we returned from the zip line activity there were three bottles in his room and a hand written note! I will definitely return!!

Aloha Ms. G., We very much appreciate your comments regarding your stay at the Fairmont Orchid - Hawaii. We are thrilled you and your companion had a memorable visit! It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we look forward to welcoming you back! Mahalo, Marissa MARISSA ARAKAKI EXECUTIVE ADMINISTRATIVE ASSISTANT Fairmont Orchid One North Kaniku Drive Kohala Coast, Hawaii USA 96743 T + 80… F + 80… ma… fairmont.com

Short of great

Customer review rating 4.6/5

Tom P. Families - 06/07/2019 AccorHotels certified review

The hotel was decent and staff ok. The room was booked as a deluxe ocean view suite. There was no ocean view. It was a garden view.

Aloha Mr. P., Thank you for taking the time to complete one of our guest comment cards regarding your recent stay at The Fairmont Orchid, Hawai‘i. Your feedback provides valuable information to support our continuous improvement efforts. It was concerning to learn that your stay was a disappointment. Please accept our apology that we failed to meet your expectations on this occasion. Mr. P., thank you for being our guest. Should your travels bring you back to Hawai‘i island in the future, it would be our pleasure to welcome you back. We look forward to the opportunity to restore your faith in Fairmont Hotels and Resorts, and in Fairmont Orchid. Mahalo, Marissa MARISSA ARAKAKI EXECUTIVE ADMINISTRATIVE ASSISTANT Fairmont Orchid One North Kaniku Drive Kohala Coast, Hawaii USA 96743 T + 80… F + 80… ma… fairmont.com

Another wonderful stay at the Orchid

Customer review rating 4.6/5

Anonymous Couples - 05/07/2019 AccorHotels certified review

We have been staying at the Fairmont Orchid for a couple of weeks each summer for the last four years, and every stay has been memorable. The staff is superb. They couldn't be more accommodating or kind. The food is great. The pool and the lagoon are lovely. We will return next year and are already anticipating the visit with pleasure.

Aloha Carol Lee V., Thank you for choosing Fairmont Orchid for your Hawaii Island vacations! We very much appreciate your kind comments and are thrilled to know your return stay was as memorable as your last. We are especially happy to know you were well taken care of by our staff and will be sure to share your wonderful comments with them. Thank you again for sharing your experience, and we look forward to welcoming you again next year! Warmest mahalo, Bryanna Brandner Marketing & Communications

Beautiful resort, but not as relaxing as I would have hoped!

Customer review rating 4.6/5

Anonymous Families - 04/07/2019 AccorHotels certified review

The grounds are absolutely stunning. However everyday has brought some level of stress with the continued issues with our breakfast package. About 75% of the time, we are charged incorrectly. We’d gone to the front desk about this multiple times and when it was escalated we thought it was fixed, but alas it wasn’t. Leslie has been great to work with, but I wish we didn’t have to make her acquaintance and could have had a smoother trip. The guests here were vaping around the pool with no care or respect for the huge amount of children around. I really hope the Fairmont staff steps up to ensure the safety and comfort of all guests, but especially the youngest ones!

Aloha, Thank you for taking the time to share your comments concerning your stay at the Fairmont Orchid - Hawaii. Excellent service is what we strive to be known for; therefore your feedback is extremely important as it enables us to continually improve our service and provide a memorable experience to our valued guests. It was concerning to learn that your stay was a disappointment. Please accept our apology that we failed to meet your expectations on this occasion. We're glad to hear that Ms. Leslie Silva was able to assist you with your concerns. Thank you for being our guest. Should your travels bring you back to Hawai‘i island in the future, it would be our pleasure to welcome you back. We look forward to the opportunity to restore your faith in Fairmont Orchid. Mahalo, Marissa MARISSA ARAKAKI EXECUTIVE ADMINISTRATIVE ASSISTANT Fairmont Orchid One North Kaniku Drive Kohala Coast, Hawaii USA 96743 T + 80… F + 80… ma… fairmont.com

Casual, elegant, sophisticated but not stuffy

Customer review rating 4.6/5

Anonymous Families - 04/07/2019 AccorHotels certified review

Staff are friendly, helpful. Beautiful grounds, not overcrowded.

Aloha Eric O., Thank you for taking the time to complete a survey following your recent stay at Fairmont Orchid. We are delighted you enjoyed your stay with us and very much look forward to warmly welcoming you again to Fairmont Orchid should your travels bring you back to Hawaii Island! Mahalo, Bryanna Brandner Marketing & Communications

Lovely week

Customer review rating 4.6/5

Brian W. Families - 04/07/2019 AccorHotels certified review

Beautiful hotel, but the service was not quite up to par. As an example, multiple times by the pool, there was trash on the ground that pool staff stepped over.

Aloha Brian, Thank you for taking the time to complete a survey following your recent stay at Fairmont Orchid. We are delighted you enjoyed your stay with us. We do apologize however for the lack of detail with our service and have certainly shared this with the appropriate leaders. We very much look forward to warmly welcoming you again to Fairmont Orchid should your travels bring you back to Hawaii Island for a completely positive experience. Mahalo, Marissa MARISSA ARAKAKI EXECUTIVE ADMINISTRATIVE ASSISTANT Fairmont Orchid One North Kaniku Drive Kohala Coast, Hawaii USA 96743 T + 80… F + 80… ma… fairmont.com

Our stay was very nice; only a few comments.

Customer review rating 4.6/5

Anonymous Couples - 04/07/2019 AccorHotels certified review

We greatly enjoyed the advantages of Gold status, especially the lounge and concierge. We had one dinner at Brown's Beach House and while the service and ambience were top notch, the food was good but not great. We also enjoyed the inclusion of parking with gold status but it seems our car was consistently parked under a tree that left a lot of debris.

Aloha Mr. H., Thank you for taking the time to tell us about your experience at the Fairmont Orchid - Hawaii. Although you had enjoyed your stay and service received on Fairmont Gold, we sorry that your experience did not meet completely your expectations; please allow us to express our sincerest apologies. At Fairmont, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we have shared your feedback with our Executive Chef as well as our Rooms Director for their assessment. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future and provide a completely positive experience. Mahalo, Marissa MARISSA ARAKAKI EXECUTIVE ADMINISTRATIVE ASSISTANT Fairmont Orchid One North Kaniku Drive Kohala Coast, Hawaii USA 96743 T + 80… F + 80… ma… fairmont.com

Wonderful in every way!

Customer review rating 4.6/5

Sherry T. Couples - 04/07/2019 AccorHotels certified review

From the moment my husband and I arrived we were treated like treasured friends! Our room was beautiful, our view spectacular and EVERY meal superb! We have stayed in any 5 star hotels in Hawaii and the Fairmont Orchid is our most favorite! Without a doubt the most exceptional service we have ever had anywhere! This was our first visit but we are already planning our next trip to the Fairmont Orchid.

Aloha Ms. T., We very much appreciate your comments regarding your recent stay at Fairmont Orchid. We are thrilled you had an enjoyable, memorable visit! It is always a pleasure to receive such positive feedback and I will be delighted to share your kind comments and compliments with all our colleagues. Thank you again for sharing your experience and for making us your favorite place to stay. We look forward to warmly welcoming you again to Fairmont Orchid in the near future. Mahalo, Marissa MARISSA ARAKAKI EXECUTIVE ADMINISTRATIVE ASSISTANT Fairmont Orchid One North Kaniku Drive Kohala Coast, Hawaii USA 96743 T + 80… F + 80… ma… fairmont.com

Great property with fantastic staff

Customer review rating 4.6/5

Zippohunter Families - 04/07/2019 AccorHotels certified review

The property is very beautiful. It has a charm that is hard to beat. Even the turtles love the property. The snorkeling is one of the best on the island. The food at the beach is supurb as well as the restaurants.

Aloha, Thank you for taking the time to complete a survey following your recent stay at Fairmont Orchid. We are delighted you enjoyed your stay with us and were able to view some of our friendly neighboring turtles! We very much look forward to warmly welcoming you again to Fairmont Orchid should your travels bring you back to Hawaii Island. Mahalo, Marissa MARISSA ARAKAKI EXECUTIVE ADMINISTRATIVE ASSISTANT Fairmont Orchid One North Kaniku Drive Kohala Coast, Hawaii USA 96743 T + 80… F + 80… ma… fairmont.com

Our family enjoyed every minute of our stay.

Customer review rating 4.6/5

Crystal H. Families - 04/07/2019 AccorHotels certified review

We had a wonderful stay. The Gold Floor experience was well worth the added cost. The breakfast spread was superb.

Aloha Ms. H., We very much appreciate your comments regarding your stay at the Fairmont Orchid - Hawaii. We are thrilled you had a very enjoyable stay on Fairmont Gold and enjoyed our food offerings! It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Mahalo, Marissa MARISSA ARAKAKI EXECUTIVE ADMINISTRATIVE ASSISTANT Fairmont Orchid One North Kaniku Drive Kohala Coast, Hawaii USA 96743 T + 80… F + 80… ma… fairmont.com

Mary Jean C.

Customer review rating 4.6/5

Jean Couples - 03/07/2019 AccorHotels certified review

Of coarse we loved our stay that’s why we keep coming back. There were a couple of hick ups but it’s the Orchid in paradise. The Orchid and the Big Island are our favorites.

Aloha Mary Jean, Thank you for choosing Fairmont Orchid for you Hawaii Island vacations! We are so delighted to know how much you enjoy your stays with us and look forward to welcoming you back to our Kohala Coast paradise! Warmest mahalo, Bryanna Brandner Marketing & Communications

Excellent vacation

Customer review rating 4.6/5

Dave Q. Families - 03/07/2019 AccorHotels certified review

The property was beautiful and the people were very welcoming and accommodating.

Aloha Mr. Q., Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon should your travels bring you back to our paradise! Mahalo, Marissa MARISSA ARAKAKI EXECUTIVE ADMINISTRATIVE ASSISTANT Fairmont Orchid One North Kaniku Drive Kohala Coast, Hawaii USA 96743 T + 80… F + 80… ma… fairmont.com
Customer review rating 4.6/5

Anonymous Business - 03/07/2019 AccorHotels certified review

Excellent staff and property!!!

Fabulous

Customer review rating 4.6/5

Andrew H. Couples - 03/07/2019 AccorHotels certified review

Fantastic and relaxing honeymoon. Staff went above and beyond to make sure we enjoyed our time.

Aloha Mr. H., Thank you for the great review of our hotel! We are glad that you had a relaxing and memorable honeymoon. Thank you for recognizing the team and we hope to see you again very soon. Mahalo, Marissa MARISSA ARAKAKI EXECUTIVE ADMINISTRATIVE ASSISTANT Fairmont Orchid One North Kaniku Drive Kohala Coast, Hawaii USA 96743 T + 80… F + 80… ma… fairmont.com

Comfortable family stay

Customer review rating 4.6/5

Jun Families - 03/07/2019 AccorHotels certified review

We have chosen Fairmont Gold to spend 5 nights vacation in Hawaii Island as our son just turned 20months old. The hotel and its staff made it very comfortable and suited for what we aimed at a nice relaxing family vacation.

Aloha Jun, We very much appreciate your comments regarding your stay at the Fairmont Orchid - Hawaii. We're glad to hear you had an enjoyable stay on Fairmont Gold and a relaxing visit overall at our property. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. As well, we have shared your feedback about our menu with the culinary team for their review. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Mahalo, Marissa MARISSA ARAKAKI EXECUTIVE ADMINISTRATIVE ASSISTANT Fairmont Orchid One North Kaniku Drive Kohala Coast, Hawaii USA 96743 T + 80… F + 80… ma… fairmont.com
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