Hotel - Fairmont Orchid - Hawaii
Fairmont Hotel Fairmont Hotel

Fairmont Orchid - Hawaii

4.6/5 3,286 reviews
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  • The hotel has wifi WIFI/Internet Access
  • The hotel serves breakfast Breakfast
  • The hotel has a bar Bar
  • The hotel has a parking Parking
  • The hotel has a restaurant Restaurant
  • The hotel has air conditioning in rooms Air Conditioning
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Services in the hotel and nearby

Check-in from 16h00
Check out up to 11h00

Services and practical information

Paying
  • WIFI/Internet Access
    • WIFI at the hotel (Paying)
    • High-speed Internet
    • WIFI in your room (Paying)
  • Parking
    • Private outdoor parking (Paying)
    • Public outdoor parking (Paying)
    • Valet parking (Paying)
    • Well-lit parking
  • Accessible bathroom
  • pets allowed 25  USD
  • Childrens Club for 6 to 12 years
  • 100% non-smoking hotel
  • Air conditioned
    • Air conditioning
    • Automatic air control
    • Air Conditioning

Leisure and activities

  • Swimming pool
    • Outdoor heated pool
    • Outdoor unheated pool
  • Fitness centre
  • Well-being
    • Jacuzzi
    • Massage (Paying)
    • Sauna
  • Childrens Club for 6 to 12 years
  • Golf  (Nearby)
  • Tennis
  • Beach and water sports
    • Kayaking
    • Private beach
  • Bicycles rental

Catering

  • 5 restaurant(s)
  • 2 bar(s)

Business services

  • 1 meeting room(s)
  • Congresses/conventions
    • Congress center
    • Conventions hotel
See all services

Hotel location

Our rooms

Our accommodations on the Kohala Coast of the Big Island of Hawaii let you escape it all. Imagine waking up to the sound of waves crashing along the shoreline while you plan your day. Or waking to spectacular views of the nearby mountains.And dont forget evenings spent on your lanai overlooking the hotels gardens and waterfalls. Our Hawaii accommodations are luxurious and our views are unforgettable.

  • 540 rooms
  • 100% non-smoking hotel
    • Air conditioning
    • Emergency exit map
    • Automatic air control
    • Bathroom doors 32 inches wide
    • Telephone
    • Radio in room
    • Opening windows
    • Work desk in all rooms
    • WIFI in your room
    • Coffee/tea making facilities
    • Sprinkler in room
    • Keycard-operated door locks
    • Audible smoke alarms in rooms
    • Security peephole
    • Emergency info in rooms
    • Alarm clock
Our rooms fittings

Our restaurants and bars

See all our restaurants
See all our bars
See all our restaurants and bars

Your meetings and events

4.6/5 AccorHotels Rating 3,286 reviews

Our guest reviews for Fairmont Orchid - Hawaii

100% genuine reviews from our guests

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Kg Families - 09/11/2018 AccorHotels certified review
« Our Favorite Vacation Place, But This Visit Was A Bit Frustrating »

We love the Orchid and we come here a couple of times a year. It is truly a beautiful resort that feels like home. One of the things we love most is that it is so guest friendly. You can make yourself at home here without a lot of rules, unlike other hotels, such as pool opening hours, etc. It is equally kid friendly and adult friendly and there is something for everyone. Our last stay, unfortunately, was a bit frustrating because two of the restaurants were closed for construction the whole week that we were there as was the Hale Kai bar. I think that we should have been notified of this inconvenience and given an opportunity to adjust out dates accordingly. However, it is still our favorite place to relax and we will be back.

Our hotel has responded to the review
Our hotel has responded to the review

Aloha Ms. G., Thank you for taking the time to complete a survey regarding your recent stay at Fairmont Orchid. Your feedback is greatly appreciated as it provides us a valuable opportunity to measure how well we are meeting the expectations of our guests. We are delighted that your stay was very good and we appreciate you making us your favorite place to stay. It's great to know you feel at home! It is concerning however that you were a bit frustrated with the dining selections due to the enhancements being made at a couple of our restaurants. The Hale Kai bar work is complete, however our Japanese restaurant is still undergoing construction and may still closed until very late fall, reopening under a different name and concept. The Orchid Court, our breakfast restaurant which shares the same location as our Japanese restaurant, has been relocated at a couple of different areas of the hotel as we go through this transition. Ms. G., we're truly appreciative that despite of this we are still your favorite place to stay. If you could please contact me directly when you are ready to make your future arrangements and I can personally provide you with assistance and let you know your dining options at the hotel. Thank you for choosing to stay with us once again and for your loyalty, and we hope to have the chance to welcome you back soon. Mahalo, Marissa MARISSA ARAKAKI EXECUTIVE ADMINISTRATIVE ASSISTANT Fairmont Orchid One North Kaniku Drive Kohala Coast, Hawaii USA 96743 T + 80… F + 80… ma… fairmont.com

Thomas A. T. Couples - 08/11/2018 AccorHotels certified review
« Fairmont Orchid Never Disappoints »

Just enjoyed yet another amazing staycation at the Fairmont Orchid - and as usual, it was perfection! This time we were able to stay in the North Tower, as opposed to the South Tower like we did last time, so we were able to get a new view and feel of the rest of the grounds. The tropical foliage and vaious bodies of water including a few streams, koi ponds, and waterfalls are very relaxing and enjoyable. The Fairmont orchid gets it right every time!

Our hotel has responded to the review
Our hotel has responded to the review

Aloha Mr. Ah T., We very much appreciate your comments regarding your stay at the Fairmont Orchid - Hawaii. We are thrilled you enjoyed a different experience at the North Tower, and glad to know you found our streams, koi ponds and waterfalls relaxing. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Mr. Ah T., we truly want to thank you for staying with us again and we look forward to welcoming you back to our home soon! Mahalo, Marissa MARISSA ARAKAKI EXECUTIVE ADMINISTRATIVE ASSISTANT Fairmont Orchid One North Kaniku Drive Kohala Coast, Hawaii USA 96743 T + 80… F + 80… ma… fairmont.com

Anonymous Couples - 08/11/2018 AccorHotels certified review
« Relaxing! »

The room and hospitality were wonderful. Everyone we talked to who worked at the hotel was incredible nice. Only suggestion would be to have parking identified for those checking in who have cars. We could not figure out where to park when we first arrived.

Our hotel has responded to the review
Our hotel has responded to the review

Aloha Ms. R., We very much appreciate your comments regarding your stay at the Fairmont Orchid - Hawaii. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. As well, we appreciate your feedback about the parking and have shared this with the appropriate leaders. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Mahalo, Marissa MARISSA ARAKAKI EXECUTIVE ADMINISTRATIVE ASSISTANT Fairmont Orchid One North Kaniku Drive Kohala Coast, Hawaii USA 96743 T + 80… F + 80… ma… fairmont.com

Bill N. D. Couples - 07/11/2018 AccorHotels certified review
« Retirement trip to see Volcanoes »

Been looking forward to staying here since it was built 29 years ago. I mess up and didn't reverv the premier room, but still nice view. Gold Lounge was tremendous. All staff including Gonzo the head bellman or was he the bellman head? all friendly. very nice place! I would love to return.

Our hotel has responded to the review
Our hotel has responded to the review

Aloha Mr. C., Thank you for taking the time to complete a survey regarding your recent stay at Fairmont Orchid. Your feedback is greatly appreciated as it provides us a valuable opportunity to measure how well we are meeting the expectations of our guests. We are delighted that your stay was very good. It is certainly wonderful to know that you enjoyed the hotel and our facilities. Thank you for recognizing our staff with special mention to Gonzo; we are fortunate to have them and would be our pleasure to share your great comments with Gonzo and the rest of the team! Mr. C., we appreciate your kind ratings despite a disappointing lunch at Hale Kai; rest assured your comments have been shared with our culinary team. As well, we apologize for the desk lamp and scale and have notified our housekeeping and maintenance teams to have these repaired/exchanged. Thank you for choosing to stay with us and we hope you will have another chance to visit again! Mahalo, Marissa MARISSA ARAKAKI EXECUTIVE ADMINISTRATIVE ASSISTANT Fairmont Orchid One North Kaniku Drive Kohala Coast, Hawaii USA 96743 T + 80… F + 80… ma… fairmont.com

Catherine R. Couples - 06/11/2018 AccorHotels certified review
« We love the Fairmont Orchid and have returned at least yearly for the last ~ 10 years. Our go to place to relax and enjoy the Big Island. »

As soon as we drive up to the Orchid and step onto the grounds we relax as the spirit of Aloha surrounds us. The service and amenities of the resort are impeccable. The rooms are very comfortable and the ambience is so welcoming. The restaurants, delis, lounges and bars are excellent and one doesn't have to leave the resort to find wonderful food. We love to snorkel there and at other beaches and the bike riding and hiking on the island is stunning. The Fairmont is the perfect place to stay put or to use as a home base as one explores the lands beyond. Sunsets are unbeatable.

Our hotel has responded to the review
Our hotel has responded to the review

Aloha Ms. R., We very much appreciate your comments regarding your stay at the Fairmont Orchid - Hawaii. Thank you so much for choosing to stay with us every year and we're glad you had another memorable visit! It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience and for your loyalty. We look forward to welcoming you back to our home next year!. Mahalo, Marissa MARISSA ARAKAKI EXECUTIVE ADMINISTRATIVE ASSISTANT Fairmont Orchid One North Kaniku Drive Kohala Coast, Hawaii USA 96743 T + 80… F + 80… ma… fairmont.com

Norm F. Couples - 06/11/2018 AccorHotels certified review
« We always have an amazing time at the Orchid! »

The location is perfect, the room was outstanding and the service and amenities are top notch.

Our hotel has responded to the review
Our hotel has responded to the review

Aloha Mr. F., Thank you for taking the time to complete a survey following your recent stay at Fairmont Orchid. We are delighted you enjoyed another wonderful stay with us and very much look forward to warmly welcoming you again to Fairmont Orchid! Mahalo, Marissa MARISSA ARAKAKI EXECUTIVE ADMINISTRATIVE ASSISTANT Fairmont Orchid One North Kaniku Drive Kohala Coast, Hawaii USA 96743 T + 80… F + 80… ma… fairmont.com

Patricia A. Families - 06/11/2018 AccorHotels certified review
« Wonderful »

Thank you for a lovely stay. We were made to feel welcome from the moment we checked in. Beautiful staff. Beautiful surroundings. Would definitely stay here again.

Our hotel has responded to the review
Our hotel has responded to the review

Aloha Ms. R., Thank you for taking the time to complete a survey following your recent stay at Fairmont Orchid. We are delighted you enjoyed your stay with us! Thank you for recognizing the team; we will gladly share this with them. We very much look forward to warmly welcoming you again to Fairmont Orchid should your travels bring you back to Hawaii Island. Mahalo, Marissa MARISSA ARAKAKI EXECUTIVE ADMINISTRATIVE ASSISTANT Fairmont Orchid One North Kaniku Drive Kohala Coast, Hawaii USA 96743 T + 80… F + 80… ma… fairmont.com

Thomas W. L. D. Friends - 06/11/2018 AccorHotels certified review
« Fabulous facility with extraordinary people »

My every need was attended to

Our hotel has responded to the review
Our hotel has responded to the review

Aloha Mr. L., We very much appreciate your comments regarding your stay at the Fairmont Orchid - Hawaii. We are thrilled to hear that you had a very enjoyable visit! It is always a pleasure to receive positive feedback. Thank you so much for recognizing our friendly staff; I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Mahalo, Marissa MARISSA ARAKAKI EXECUTIVE ADMINISTRATIVE ASSISTANT Fairmont Orchid One North Kaniku Drive Kohala Coast, Hawaii USA 96743 T + 80… F + 80… ma… fairmont.com

R. J. C. (. J. ). Couples - 06/11/2018 AccorHotels certified review
« A wonderful experience. Mahalo plenty »

Top notch ! Everyone seems to have been well trained in being very nice, helpful and most of all, a good attitude !

Our hotel has responded to the review
Our hotel has responded to the review

Aloha Mr. C., Thank you for taking the time to complete a survey following your recent stay at Fairmont Orchid. We are delighted you enjoyed your stay with us and mahalo for recognizing the team! We very much look forward to warmly welcoming you again to Fairmont Orchid should your travels bring you back to Hawaii Island. Mahalo, Marissa MARISSA ARAKAKI EXECUTIVE ADMINISTRATIVE ASSISTANT Fairmont Orchid One North Kaniku Drive Kohala Coast, Hawaii USA 96743 T + 80… F + 80… ma… fairmont.com

Peggy H. Couples - 06/11/2018 AccorHotels certified review
« Magical, wonderful and we can't wait to be back already! »

Our experience from the moment we called the reservation center has been impeccable. I (wife of booker) used to work in a five-star hotel group in Asia and the whole stay experience has exceeded my expectation. Reservation agents I spoke to were genuine and eager to assist with our bookings. Check-in process with Christian was smooth and easy. The upgrades were definitely not expected and made our stay so much more enjoyable! Restaurants, pool side bar, spa and the club lounge staff were nice and very friendly. Bell persons who escorted us to our room upon arrival and asssisted us with our room change were fantastic too. The only thing we wish the hotel could do more was a greater variety of restaurant options. Otherwise, we have no complaints at all! We stayed at the hotel for our honeymoon and baby moon and are already planning to be back soon with our baby next year.

Our hotel has responded to the review
Our hotel has responded to the review

Aloha Ms. H., Thank you for taking the time to complete a survey regarding your recent stay at Fairmont Orchid. Your feedback is greatly appreciated as it provides us a valuable opportunity to measure how well we are meeting the expectations of our guests. We are thrilled to read you had a very enjoyable visit! It is certainly wonderful to know that you enjoyed the hotel and our facilities. Thank you for recognizing our friendly staff with special mention to Christian; we are fortunate to have him and would be our pleasure to share your great comments with Christian and the rest of the team! Thank you for choosing to stay with us and we hope to have the chance to welcome you back to our home when your baby next year! Mahalo, Marissa MARISSA ARAKAKI EXECUTIVE ADMINISTRATIVE ASSISTANT Fairmont Orchid One North Kaniku Drive Kohala Coast, Hawaii USA 96743 T + 80… F + 80… ma… fairmont.com

D. A. Friends - 06/11/2018 AccorHotels certified review

Relaxing with a very attentive staff

Our hotel has responded to the review
Our hotel has responded to the review

Aloha Mr. D., We very much appreciate your comments regarding your stay at the Fairmont Orchid - Hawaii. It is always a pleasure to receive positive feedback. We are truly delighted you had a relaxing visit! I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Mahalo, Marissa MARISSA ARAKAKI EXECUTIVE ADMINISTRATIVE ASSISTANT Fairmont Orchid One North Kaniku Drive Kohala Coast, Hawaii USA 96743 T + 80… F + 80… ma… fairmont.com

Anonymous Business - 05/11/2018 AccorHotels certified review

Inadequate variety and number of restaurants.

Our hotel has responded to the review
Our hotel has responded to the review

Aloha Mr. O., Thank you for taking the time to tell us about your experience at the Fairmont Orchid - Hawaii. We are sorry that your experience did not meet your expectations; please allow us to express our sincerest apologies. At Fairmont, we strive to provide a superior product and service experience for every customer; therefore your feedback is very important to us. Please rest assured that we have shared your feedback with our Executive Chef for his review. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Mahalo, Marissa MARISSA ARAKAKI EXECUTIVE ADMINISTRATIVE ASSISTANT Fairmont Orchid One North Kaniku Drive Kohala Coast, Hawaii USA 96743 T + 80… F + 80… ma… fairmont.com

Elise S. Couples - 05/11/2018 AccorHotels certified review
« We didn't want it to end! »

From check in through check out, we enjoyed every minute of our time at the Fairmont Orchid. Every single member of the staff when out of their way to be friendly and helpful. Our room had a lovely view and the bed was very comfortable. The spa was amazing and the grounds were beautiful. I would definitely recommend the Orchid to friends, and would stay here again if I ever revisit the Big Island.

Our hotel has responded to the review
Our hotel has responded to the review

Aloha Ms. S., Thank you for taking the time to complete a survey regarding your recent stay at Fairmont Orchid. Your feedback is greatly appreciated as it provides us a valuable opportunity to measure how well we are meeting the expectations of our guests. We are delighted that your stay was very good. It is certainly wonderful to know that you enjoyed the hotel and our facilities. Thank you for recognizing our staff; we are fortunate to have them and would be our pleasure to share your great comments with the team! Thank you for choosing to stay with us and we hope to have the chance to welcome you back to our home when you are on island. Mahalo, Marissa MARISSA ARAKAKI EXECUTIVE ADMINISTRATIVE ASSISTANT Fairmont Orchid One North Kaniku Drive Kohala Coast, Hawaii USA 96743 T + 80… F + 80… ma… fairmont.com

Vince G. Families - 05/11/2018 AccorHotels certified review
« Great birthday vacation at the Fairmont Orchid. »

As a Fairmont President's Club Premier member, I enjoy staying at Fairmont properties for the perks. I don't think I've ever had a negative experience. Staff was so nice; even sent up a birthday dessert for my mom's 80th birthday. She thoroughly enjoyed her room, and we enjoyed the garden view Executive Suite. 5 star stay.

Our hotel has responded to the review
Our hotel has responded to the review

Aloha Mr. G., Thank you for taking the time to complete a survey regarding your recent stay at Fairmont Orchid. Your feedback is greatly appreciated as it provides us a valuable opportunity to measure how well we are meeting the expectations of our guests. We are delighted that your stay was very good and that your mom had an enjoyable 80th! It is certainly wonderful to know that you enjoyed the hotel and our facilities. Thank you for recognizing our staff; we are fortunate to have them and would be our pleasure to share your great comments with the team! Thank you for choosing to stay with us and we hope to have the chance to welcome you back to our home when you are on island. Mahalo, Marissa MARISSA ARAKAKI EXECUTIVE ADMINISTRATIVE ASSISTANT Fairmont Orchid One North Kaniku Drive Kohala Coast, Hawaii USA 96743 T + 80… F + 80… ma… fairmont.com

J/m Couples - 04/11/2018 AccorHotels certified review
« Underwhelmed for the price. »

We don’t mind paying more for nicer/quieter upgraded hotel, we usually stay at Four Seasons, Ritz Carlton, Halekulani... Fairmont Maui was wonderful a few years ago. The bathroom need updating as shore door was broken, tile/grout looks and smells moldy. The pool bar was closed due to renovations, dining options were limited due to restaurant closure and renovation of another. The staff and location was great.

Our hotel has responded to the review
Our hotel has responded to the review

Aloha Ms. L., Thank you for taking the time to tell us about your experience at the Fairmont Orchid - Hawaii. We are sorry that your experience did not completely meet your expectations; please allow us to express our sincerest apologies. At Fairmont, we strive to provide a superior product and service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the cleanliness of your guest bathroom with our maintenance team. As well, we apologize for any inconvenience as we enhance our Japanese and pool bar restaurants. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Mahalo, Marissa MARISSA ARAKAKI EXECUTIVE ADMINISTRATIVE ASSISTANT Fairmont Orchid One North Kaniku Drive Kohala Coast, Hawaii USA 96743 T + 80… F + 80… ma… fairmont.com

Sam Couples - 03/11/2018 AccorHotels certified review
« one of my favorite hotel »

This is my fourth stay at this hotel and second one this year. Everything has been almost perfect until this stay. This time the elevator right next to my room made loud noises in the evening, and the hotel staff addressed it right away and it was fixed by next day. Thank you. Construction at the restaurant area limited the food choice we had at the hospital. The best part of this hotel is the lagoon. Of all the hotels in Hawaii I have been to, I do love this lagoon the best with its proper sized and tranquil water.

Our hotel has responded to the review
Our hotel has responded to the review

Aloha Mr. A., Thank you for taking the time to complete a survey regarding your recent stay at Fairmont Orchid. Your feedback is greatly appreciated as it provides us a valuable opportunity to measure how well we are meeting the expectations of our guests. We are delighted that you had another enjoyable visit. It is certainly wonderful to know that you enjoyed the hotel and the beach. Thank you for recognizing our staff; we are fortunate to have them and would be our pleasure to share your great comments with the team. Mr. A., we appreciate you kind ratings despite the disruption with the elevator noise and construction and we truly apologize for the inconvenience. Thank you for choosing to stay with us once again and we hope to have the chance to welcome you back to our home when you are on island and provide you with a completely positive and relaxing experience. Mahalo, Marissa MARISSA ARAKAKI EXECUTIVE ADMINISTRATIVE ASSISTANT Fairmont Orchid One North Kaniku Drive Kohala Coast, Hawaii USA 96743 T + 80… F + 80… ma… fairmont.com

Haley A. Families - 03/11/2018 AccorHotels certified review
« Wonderful, bar the initial greeting and the age requirement for kids club »

It was beautiful and the attendants in the executive lounge and the amenities were wonderful. A couple of small hiccups, the biggest being our greeting. After being warmly greeted by the bell hops, we walked into the hotel, I was looking forward to being whisked into the private and easy check-in that is part of the fairmont gold experience I eagerly signed up for. After waiting in line behind some other guests, we moved up to the check in counter. The women behind the counter glanced up at us briefly and said “I’m gonna need a few minutes” and then looked back down to her paperwork silently, instantly dismissing us. We stood and wait for her to be done. When she finally looked back up at us questioningly I said “Hi! We are checking in, my name is Haley A.” she replied, “ID and Credit card” holding out her hand. I was totally taken aback by the lack of a hello or any smile. It was like we were irritating her with our presence, and I briefly considered leaving. After examining my ID and card, and checking at her computer, she said “I see you are checking into Fairmont Gold, you are early. You will need to wait for someone to walk you up” and we were dismissed to the lobby to wait for a little under 10 minutes for someone to come get us and bring us up to the lounge. After that, employees made me feel welcome and were so hospitable and gracious, but I still can’t quite shrug off the intitial rudeness of the woman in reception. I wouldn’t expect that anywhere, least of all a property like this. Traveling by myself with a young son overall felt really safe and cozy at this hotel. The attendants in the gold lounge were especially wonderful and welcoming to my son and I and it was such an awesome amenity and hospitally addition. Notes: age limit should be lowered for kids club, moms of younger kids need the break more then moms of older kids I think - there should be sun umbrellas for guests to take to the beach, the concierge couldn’t find ANYONE to rent me one and there were none to take from the hotel, which made me laugh.

Our hotel has responded to the review
Our hotel has responded to the review

Aloha Ms. A., Thank you for taking the time to complete a survey regarding your recent stay at Fairmont Orchid. Your feedback is greatly appreciated as it provides us a valuable opportunity to measure how well we are meeting the expectations of our guests. We are delighted that your stay was very good. It is certainly wonderful to know that you enjoyed the hotel and our facilities. Thank you for recognizing our Fairmont gold staff; we are fortunate to have them and would be our pleasure to share your great comments with the team! Ms. A., we appreciate your kind ratings despite a very unwelcoming arrival. . The circumstances you described in your survey are very concerning, and most certainly do not reflect the high standards for which Fairmont Hotels and Resorts, and Fairmont Orchid, Hawai‘i are known. I have shared your e-mail with the appropriate department heads so that steps can be taken immediately to insure that this incident does not recur. We are pleased to know that you experienced great service while you were here with the rest of the staff and enjoyed the beauty of our resort. I hope we will have an opportunity to welcome you back one day and provide you with a more positive experience. Thank you for choosing to stay with us once again and we hope to have the chance to welcome you back to our home when you are on island. Mahalo, Marissa MARISSA ARAKAKI EXECUTIVE ADMINISTRATIVE ASSISTANT Fairmont Orchid One North Kaniku Drive Kohala Coast, Hawaii USA 96743 T + 80… F + 80… ma… fairmont.com

Michael W. Couples - 03/11/2018 AccorHotels certified review
« been coming for years. Our favorite place to stay. Excellent service, fantastic location. »

great stay. We really enjoy this hotel and location. The staff is wonderful and remembers us from year to year. makes you feel very welcome and appreciated. typically stay in one of the ocean front rooms and received an un-expected upgrade to a suite. very enjoyable.

Our hotel has responded to the review
Our hotel has responded to the review

Aloha Mr. w., We very much appreciate your comments regarding your stay at the Fairmont Orchid - Hawaii. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience and we're glad to hear you had another enjoyable visit! We hope your next visit will be as pleasant as the previous one. Sincerely, Mahalo, Marissa MARISSA ARAKAKI EXECUTIVE ADMINISTRATIVE ASSISTANT Fairmont Orchid One North Kaniku Drive Kohala Coast, Hawaii USA 96743 T + 80… F + 80… ma… fairmont.com

Anonymous Couples - 03/11/2018 AccorHotels certified review
« We had everything we needed for our stay for a week without leaving the hotel »

Our room and the gold floor amenities were really nice. The choice between the golf course side with the lawn mower noise every morning and the pool side with the loud waterfall was challenging. Overall, we had a pleasant restful stay.

Our hotel has responded to the review
Our hotel has responded to the review

Aloha Mr. P., We very much appreciate your comments regarding your recent stay at Fairmont Orchid. It is always a pleasure to receive such positive feedback and I will be delighted to share your kind comments and compliments with all our colleagues. We apologize however for the disruption from the golf course and will share your feedback with the Mauna Lani Golf Course staff. Thank you again for sharing your experience and we look forward to warmly welcoming you again to Fairmont Orchid and the island of Hawaii in the near future. Mahalo, Marissa MARISSA ARAKAKI EXECUTIVE ADMINISTRATIVE ASSISTANT Fairmont Orchid One North Kaniku Drive Kohala Coast, Hawaii USA 96743 T + 80… F + 80… ma… fairmont.com

Wr Couples - 02/11/2018 AccorHotels certified review
« Mediocre »

The room was fine, the food was not. If the food was less expensive it wouldn't have bothered me. I had one of the worst steaks of my life on a salad. Of course I asked for it medium rare and it came back well done, unseasoned and tough. I stay in nice hotels around the world often and this was honestly one of my worst experiences of late. If we didn't have $1000 of additional charges for food (we were only there for 2 nights) it would have been fine. It felt like a gross abuse of having guests stuck on the property.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Woody H., Thank you for taking the time to tell us about your experience at the Fairmont Orchid - Hawaii. I am sorry that your Food and Beverage experience did not meet your expectations; please allow me to express my sincerest apologies. At Fairmont, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Please contact me directly at my email below so I may gather more information in order to rectify the situation. Sincerely, Dena Hunter Assistant Director, Food and Beverage Fairmont Orchid 80…-7559 de…

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