Spa Without Walls - Unique outdoor treatments at the Spa Without Walls. Ten Waterfall Hales traditional Hawaiian huts are set amongst the lush gardens and tropical waterfalls, with the soothing sounds of the water
Check-in from 16h00
Check out up to 11h00
1 North Kaniku Drive
Check-in from 16h00
Check out up to 11h00
HILO INTERNATIONAL AIRPORT At 112.65km / 70 miles
KONA INTL AT KEAHOLE AIRPORT At 30.58km / 19 miles
GPS :19.951222, -155.859672
Our accommodations on the Kohala Coast of the Big Island of Hawaii let you escape it all. Imagine waking up to the sound of waves crashing along the shoreline while you plan your day. Or waking to spectacular views of the nearby mountains. And dont forget evenings spent on your lanai overlooking the hotels gardens and waterfalls. Our Hawaii accommodations are luxurious and our views are unforgettable.
Number of meeting rooms: 1
Maximum size: 1,301 m²
Maximum capacity: 1,178 people
100% genuine reviews from our guestsFind out more
Nancy A. Families - 12/04/2019 AccorHotels certified review
The staff, grounds, and food were amazing. I couldn’t stand the squeaky mattresses, which woke up the room anytime someone got up or down and were a constant reminder that those beds had been slept in by hundreds of people. Yuck. Please invest in new mattresses. Also, some sort of alarm (telling everyone to clear the building) went off while we were there and terrified my young daughter to the point where she was in tears as she vacated our room with us. Not sure you could do anything about that, or if it was a real or false alarm, but it put a damper on the stay.
Anonymous Families - 12/04/2019 AccorHotels certified review
Fairmont Orchid was amazing. The staff was so friendly and helpful, from maid surface to bartenders they were all great. The grounds were beautiful and immaculate.
Anonymous Families - 10/04/2019 AccorHotels certified review
The Hotel made a choice to place portable toilets and a catering kitchen right outside our balcony. They also authorized a large party to play extremely loud music until 10pm which prevented us from sleeping. The Hotel knew that we would be extremely inconvenienced and didn't tell us when we checked in and did nothing to mitigate to inconvenience. They made an explicit choice top optimize for this large party at the expense of guests like us paying over $1,000 dollars a night. I assume they expected to lose my business permanently and decided that was worth it to accommodate this large party. I feel very badly that I actually chose to stay at this hotel.
Debra D. Families - 10/04/2019 AccorHotels certified review
I can’t tell you how many times we have stayed at the Orchid. Every time we discuss a vacation, we always decide to go back.
Pam H. Families - 10/04/2019 AccorHotels certified review
I have stayed at the Orchid several times over the years including decades ago when it was the Ritz Carlton. I have never been disappointed until now. The stay started off on a low note as soon as we arrived. Although we were the only car in the valet area and there were 2 people working behind the podium 4 feet away from us and they didn’t even look up. We opened our own doors and removed all of our luggage without a word from the valet. There was a problem with my reservation and the front desk insisted that I must have booked through a third party. I did in fact book directly with the Orchid. I had also booked a reservation for 3 for the luau. There wasn’t a reservation for us and I was directed to the concierge who also insisted I must of booked with an outside vender. She was able to get reservations for us. However, we were the last table at the very end of the luau. We were literally the last three people in the back row. It was hard to see anything. I had booked Alii seats when I made my reservation. The entire purpose of our visit was specifically to attend the luau which is only held on Saturday night. The first people to say hello or aloha were the housekeeping staff. We were almost to our room when we were greeted by every housekeeper we passed. It was so very disappointing. I’m still shaking my head. The suite I booked was not the suite I received. I booked a room by the waterfall. Our room was on the opposite side of the hall directly across from the outside restroom, not the waterfall. The food was disappointing as well. Several items were pre made. Kraft macaroni and cheese, Costco chips, salsa and guacamole and crab cakes made with artificial crab were among the most disappointing things we ordered. We did have a lovely fresh delicious breakfast buffet Sunday morning. The clerk in the gift shop was very friendly. She asked how our stay was going and I told her not well. She apologized and was very nice. On the first night of our stay when I connected to the internet a survey popped up. “How is your stay going so far?” I responded with a similar review that I’m writing now. I began with... I am a current guest. I did not receive a response. I’m still shocked by how our trip was. I always stay at the Orchid and recommend the hotel to family and business associates. My next trip however won’t be at the Orchid and I doubt that matters to them at all.
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