Fairmont Orchid - Hawaii 5 stars

Customer review rating 4.6/5 3,843 reviews
Fairmont Orchid - Hawaii
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Hotel extras

Spa Without Walls - Unique outdoor treatments at the Spa Without Walls. Ten Waterfall Hales traditional Hawaiian huts are set amongst the lush gardens and tropical waterfalls, with the soothing sounds of the water

Services in the hotel and nearby

Check-in from 16h00

Check out up to 11h00

Paying

Services and practical information
  • WIFI/Internet Access
  • Parking
  • Accessible bathroom
  • Pets allowed 25.00 USD
  • Childrens Club for 6 to 12 years
  • 100% non-smoking hotel
  • Air conditioned
Leisure and activities
  • Swimming pool
  • Fitness centre
  • Well-being
  • Childrens Club for 6 to 12 years
  • Golf Nearby
  • Tennis
  • Beach and water sports
  • Bicycles rental
Catering
  • 5 restaurant(s)
  • 2 bar(s)
Business services
  • 1 meeting room(s)
  • Congresses/conventions

Hotel location

Fairmont Orchid - Hawaii

1 North Kaniku Drive
Kohala Coast
96743
hawaii
united states

Tel: +18088852000

Fax: (+1)8088855778

Contact email

Check-in from 16h00

Check out up to 11h00

  • By plane

    HILO INTERNATIONAL AIRPORT At 112.65km / 70 miles

  • By plane

    KONA INTL AT KEAHOLE AIRPORT At 30.58km / 19 miles

GPS :19.951222, -155.859672

Our accommodations

Our accommodations on the Kohala Coast of the Big Island of Hawaii let you escape it all. Imagine waking up to the sound of waves crashing along the shoreline while you plan your day. Or waking to spectacular views of the nearby mountains. And dont forget evenings spent on your lanai overlooking the hotels gardens and waterfalls. Our Hawaii accommodations are luxurious and our views are unforgettable.

Fairmont Garden View King NS

  • Max. number of persons: x4
  • Area: From 48
  • Wireless internet in your room
  • Bathrobe
  • Coffee/tea making facilities
  • Ironing board and flat-iron
  • Phone(...)

Fairmont Garden View Queen Queen NS

  • Max. number of persons: x4
  • Area: From 48
  • Wireless internet in your room
  • Bathrobe
  • Coffee/tea making facilities
  • Ironing board and flat-iron
  • Phone(...)

Partial Ocean View King NS

  • Max. number of persons: x4
  • Area: From 48
  • Wireless internet in your room
  • Bathrobe
  • Coffee/tea making facilities
  • Ironing board and flat-iron
  • Phone(...)

Partial Ocean View Queen Queen NS

  • Max. number of persons: x4
  • Area: From 48
  • Wireless internet in your room
  • Bathrobe
  • Coffee/tea making facilities
  • Ironing board and flat-iron
  • Phone(...)

Ocean View Queen Queen NS

  • Max. number of persons: x4
  • Area: From 48
  • Wireless internet in your room
  • Bathrobe
  • Coffee/tea making facilities
  • Ironing board and flat-iron
  • Phone(...)

Deluxe Ocean View Queen Queen NS

  • Max. number of persons: x4
  • Area: From 48
  • Wireless internet in your room
  • Bathrobe
  • Coffee/tea making facilities
  • Ironing board and flat-iron
  • Phone(...)

Oceanfront Room King NS

  • Max. number of persons: x4
  • Area: From 48
  • Wireless internet in your room
  • Bathrobe
  • Coffee/tea making facilities
  • Ironing board and flat-iron
  • Phone(...)

Executive Suite Ocean View King NS

  • Max. number of persons: x4
  • Area: From 98
  • Wireless internet in your room
  • Bathrobe
  • Coffee/tea making facilities
  • Ironing board and flat-iron
  • Phone(...)

Fairmont Gold Ocean View Suite King NS

  • Max. number of persons: x4
  • Area: From 98
  • Wireless internet in your room
  • Bathrobe
  • Coffee/tea making facilities
  • Ironing board and flat-iron
  • Phone(...)

Ocean Front Suite King NS

  • Max. number of persons: x4
  • Area: From 137
  • Wireless internet in your room
  • Bathrobe
  • Coffee/tea making facilities
  • Ironing board and flat-iron
  • Phone(...)

Fairmont Garden View King Accessible

  • Max. number of persons: x2
  • Area: From 48
  • Wireless internet in your room
  • Bathrobe
  • Coffee/tea making facilities
  • Ironing board and flat-iron
  • Phone(...)

Fairmont Garden View 2 Queens Accessible

  • Max. number of persons: x4
  • Area: From 48
  • Wireless internet in your room
  • Bathrobe
  • Coffee/tea making facilities
  • Ironing board and flat-iron
  • Phone(...)

Partial Ocean view 2 Queens Accessible

  • Max. number of persons: x4
  • Area: From 48
  • Wireless internet in your room
  • Bathrobe
  • Coffee/tea making facilities
  • Ironing board and flat-iron
  • Phone(...)

Ocean View King NS

  • Max. number of persons: x4
  • Area: From 48
  • Wireless internet in your room
  • Bathrobe
  • Coffee/tea making facilities
  • Ironing board and flat-iron
  • Phone(...)

Ocean View 2 Queens Accessible

  • Max. number of persons: x4
  • Area: From 48
  • Wireless internet in your room
  • Bathrobe
  • Coffee/tea making facilities
  • Ironing board and flat-iron
  • Phone(...)

Deluxe Ocean View King NS

  • Max. number of persons: x4
  • Area: From 48
  • Wireless internet in your room
  • Bathrobe
  • Coffee/tea making facilities
  • Ironing board and flat-iron
  • Phone(...)

Ocean Front Queen Queen NS

  • Max. number of persons: x4
  • Area: From 48
  • Wireless internet in your room
  • Bathrobe
  • Coffee/tea making facilities
  • Ironing board and flat-iron
  • Phone(...)

Fairmont Gold Garden King NS

  • Max. number of persons: x4
  • Area: From 48
  • Wireless internet in your room
  • Bathrobe
  • Coffee/tea making facilities
  • Ironing board and flat-iron
  • Phone(...)

Fairmont Gold Garden Queen Queen NS

  • Max. number of persons: x4
  • Area: From 48
  • Wireless internet in your room
  • Bathrobe
  • Coffee/tea making facilities
  • Ironing board and flat-iron
  • Phone(...)

Fairmont Gold Ocean View King NS

  • Max. number of persons: x4
  • Area: From 48
  • Wireless internet in your room
  • Bathrobe
  • Coffee/tea making facilities
  • Ironing board and flat-iron
  • Phone(...)

Fairmont Gold Ocean View Queen Queen NS

  • Max. number of persons: x4
  • Area: From 48
  • Wireless internet in your room
  • Bathrobe
  • Coffee/tea making facilities
  • Ironing board and flat-iron
  • Phone(...)

Fairmont Gold Ocean View 2 Queens Accessible

  • Max. number of persons: x4
  • Area: From 48
  • Wireless internet in your room
  • Bathrobe
  • Coffee/tea making facilities
  • Ironing board and flat-iron
  • Phone(...)

Fairmont Gold Premium Ocean King

  • Max. number of persons: x2
  • Area: From 48
  • Wireless internet in your room
  • Bathrobe
  • Coffee/tea making facilities
  • Ironing board and flat-iron
  • Phone(...)

Fairmont Gold Premium Ocean Queen Queen

  • Max. number of persons: x4
  • Area: From 48
  • Wireless internet in your room
  • Bathrobe
  • Coffee/tea making facilities
  • Ironing board and flat-iron
  • Phone(...)

Fairmont Gold Premium ADA

  • Max. number of persons: x4
  • Area: From 51
  • Wireless internet in your room
  • Bathrobe
  • Coffee/tea making facilities
  • Ironing board and flat-iron
  • Phone(...)

Executive Suite Garden View King NS

  • Max. number of persons: x4
  • Area: From 98
  • Wireless internet in your room
  • Bathrobe
  • Coffee/tea making facilities
  • Ironing board and flat-iron
  • Phone(...)

Executive Suite Garden View King Accessible

  • Max. number of persons: x4
  • Area: From 98
  • Wireless internet in your room
  • Bathrobe
  • Coffee/tea making facilities
  • Ironing board and flat-iron
  • Phone(...)

Executive Suite Ocean View ADA

  • Max. number of persons: x4
  • Area: From 97
  • Wireless internet in your room
  • Bathrobe
  • Coffee/tea making facilities
  • Ironing board and flat-iron
  • Phone(...)

Executive Suite Ocean View Queen Queen NS

  • Max. number of persons: x4
  • Area: From 98
  • Wireless internet in your room
  • Bathrobe
  • Coffee/tea making facilities
  • Ironing board and flat-iron
  • Phone(...)

Fairmont Gold Ocean View Suite Queen Queen NS

  • Max. number of persons: x4
  • Area: From 98
  • Wireless internet in your room
  • Bathrobe
  • Coffee/tea making facilities
  • Ironing board and flat-iron
  • Phone(...)

Fairmont Gold Suite ADA

  • Max. number of persons: x4
  • Area: From 97
  • Wireless internet in your room
  • Bathrobe
  • Coffee/tea making facilities
  • Ironing board and flat-iron
  • Phone(...)

Ocean Front Suite Queen Queen NS

  • Max. number of persons: x4
  • Area: From 137
  • Wireless internet in your room
  • Bathrobe
  • Coffee/tea making facilities
  • Ironing board and flat-iron
  • Phone(...)

Presidential Suite King NS

  • Max. number of persons: x4
  • Area: From 347
  • Wireless internet in your room
  • Bathrobe
  • Coffee/tea making facilities
  • Ironing board and flat-iron
  • Phone(...)

Gold Presidential Suite KG

  • Max. number of persons: x4
  • Area: From 299
  • Wireless internet in your room
  • Bathrobe
  • Coffee/tea making facilities
  • Ironing board and flat-iron
  • Phone(...)

Our restaurants and bars

BROWNS BEACH HOUSE

Type of cuisine: Regional

The AAA Four Diamond award-winning Brown's Beach House is the place for a quintessential island fine dining experience located just steps from shore. Innovative, Hawaii Island inspired cuisine is drawn from simple, local, fresh flavors.

Dinner

17:30 - 21:00

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

HALE KAI RESTAURANT

Type of cuisine: Regional

With the warmth of Aloha, welcome to Hale Kai Restaurant. Days are spent enjoying time with the sea, sun and friends. Located poolside, Hale Kai is the perfect venue for a most refreshing lunch, afternoon sunset or evening dinner.

Find out more and book

Lunch

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Dinner

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

BROWN'S DELI

Type of cuisine: Cafe

Brown's Deli offers breakfast and lunch items delicatessen style with island flair to enjoy at outdoor tables or wander down to the beach.

Find out more and book

Lunch

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

NORIO'S JAPANESE STEAKHOUSE

Type of cuisine: Japanese

Norio's Japanese Steakhouse & Sushi Bar features indoor and outdoor seating, a traditional sushi bar and a private dining area. In addition to traditional sushi favorites, the menu features dry aged meats, sustainable Hawaiian and Pacific Seafood.

Find out more and book

Dinner

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

ORCHID COURT

Type of cuisine: Regional

Orchid Court serves the premiere breakfast on the island offering a sumptuous rotating buffet menu and a tempting selection of à la carte items perfect for the dawn patrol or late risers alike.

Find out more and book

Lunch

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Dinner

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

LUANA LOUNGE

Photo non contractuelle / Strictly non binding

Luana Lounge features tropical libations and perfect sunsets complemented by Big Island artists' creations. The lounge features indoor-outdoor seating areas, as well as an inner bar and lanai overlooking the grounds and the blue Pacific.

KAHAKAI BAR OCEANFRONT

Photo non contractuelle / Strictly non binding

This beachside bar features a Polynesian-style thatched roof, refreshing trade winds and sweeping views of Mauna Kea and the blue Pacific. A variety of tropical libations and mouth-watering pupu (appetizers) are served.

Your meetings and events

Our meeting rooms

  • Number of meeting rooms: 1

  • Maximum size: 1,301 m²

  • Maximum capacity: 1,178 people

Find out more
Fairmont Orchid - Hawaii Meeting Room

Our guest reviews for
Fairmont Orchid - Hawaii

100% genuine reviews from our guests

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AccorHotels Rating 4.6/5

3,843 reviews

Customer review rating 4.6/5

Nancy A. Families - 12/04/2019 AccorHotels certified review

The staff, grounds, and food were amazing. I couldn’t stand the squeaky mattresses, which woke up the room anytime someone got up or down and were a constant reminder that those beds had been slept in by hundreds of people. Yuck. Please invest in new mattresses. Also, some sort of alarm (telling everyone to clear the building) went off while we were there and terrified my young daughter to the point where she was in tears as she vacated our room with us. Not sure you could do anything about that, or if it was a real or false alarm, but it put a damper on the stay.

Aloha Ms. A., We very much appreciate your comments regarding your stay at the Fairmont Orchid - Hawaii. It was disappointing to learn that we failed to completely your expectations on this occasion. Please accept our apologies for the shortcomings you experienced with housekeeping service, food service, and peace and quiet. We appreciate you letting us know about the mattress in your guest room which has been shared with our Director of Housekeeping. Rest assured this will be taken care of. As well, we truly apologize that your daughter was terrified with the fire alarm. We do take these matters seriously and appropriately respond to fire alarms as we want to ensure our guests' and colleagues' safety. We are delighted that despite these issues, your overall stay was enjoyable. Thank you again for your feedback, which provides valuable information to support our continuous improvement efforts. We hope to have the chance to welcome you again for a completely positive experience. Mahalo, Marissa MARISSA ARAKAKI EXECUTIVE ADMINISTRATIVE ASSISTANT Fairmont Orchid One North Kaniku Drive Kohala Coast, Hawaii USA 96743 T + 80… F + 80… ma… fairmont.com

This was my first time to Hawaii and it was unbelievable!

Customer review rating 4.6/5

Anonymous Families - 12/04/2019 AccorHotels certified review

Fairmont Orchid was amazing. The staff was so friendly and helpful, from maid surface to bartenders they were all great. The grounds were beautiful and immaculate.

Aloha Ms. O., Thank you for taking the time to complete a survey regarding your recent stay at Fairmont Orchid. Your feedback is greatly appreciated as it provides us a valuable opportunity to measure how well we are meeting the expectations of our guests. We are delighted that you had an amazing stay! It is certainly wonderful to know that you enjoyed the hotel and our facilities. Thank you for recognizing our friendly staff; we are fortunate to have them and would be our pleasure to share your great comments with the team! Thank you for choosing to stay with us once again and we hope to have the chance to welcome you back to our home when you are on island. Mahalo, Marissa MARISSA ARAKAKI EXECUTIVE ADMINISTRATIVE ASSISTANT Fairmont Orchid One North Kaniku Drive Kohala Coast, Hawaii USA 96743 T + 80… F + 80… ma… fairmont.com

Hotel Does Not Respect Guests Experience

Customer review rating 4.6/5

Anonymous Families - 10/04/2019 AccorHotels certified review

The Hotel made a choice to place portable toilets and a catering kitchen right outside our balcony. They also authorized a large party to play extremely loud music until 10pm which prevented us from sleeping. The Hotel knew that we would be extremely inconvenienced and didn't tell us when we checked in and did nothing to mitigate to inconvenience. They made an explicit choice top optimize for this large party at the expense of guests like us paying over $1,000 dollars a night. I assume they expected to lose my business permanently and decided that was worth it to accommodate this large party. I feel very badly that I actually chose to stay at this hotel.

Aloha Mr. and Mrs. L., Thank you for taking the time to share your comments in detail concerning your stay at the Fairmont Orchid - Hawaii. Excellent service is what we strive to be known for; therefore your feedback is extremely important as it enables us to continually improve our service and provide a memorable experience to our valued guests. Our Director of Operations, Scott Pauli had sent you a private email to further discuss your concerns. If you could please let us know the best day/time and a phone number to reach you. Our relationship with our guests is of paramount importance. We hope that you will present us with the opportunity to correct your disappointing experience and to better serve you soon. Mahalo, Marissa MARISSA ARAKAKI EXECUTIVE ADMINISTRATIVE ASSISTANT Fairmont Orchid One North Kaniku Drive Kohala Coast, Hawaii USA 96743 T + 80… F + 80… ma… fairmont.com

As always, wonderful

Customer review rating 4.6/5

Debra D. Families - 10/04/2019 AccorHotels certified review

I can’t tell you how many times we have stayed at the Orchid. Every time we discuss a vacation, we always decide to go back.

Aloha Ms. D., We very much appreciate your comments regarding your stay at the Fairmont Orchid - Hawaii. We are delighted you had another lovely visit! It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience and for your loyalty. We hope your next visit will be as pleasant as the previous one! Mahalo, Marissa MARISSA ARAKAKI EXECUTIVE ADMINISTRATIVE ASSISTANT Fairmont Orchid One North Kaniku Drive Kohala Coast, Hawaii USA 96743 T + 80… F + 80… ma… fairmont.com

Not my best stay

Customer review rating 4.6/5

Pam H. Families - 10/04/2019 AccorHotels certified review

I have stayed at the Orchid several times over the years including decades ago when it was the Ritz Carlton. I have never been disappointed until now. The stay started off on a low note as soon as we arrived. Although we were the only car in the valet area and there were 2 people working behind the podium 4 feet away from us and they didn’t even look up. We opened our own doors and removed all of our luggage without a word from the valet. There was a problem with my reservation and the front desk insisted that I must have booked through a third party. I did in fact book directly with the Orchid. I had also booked a reservation for 3 for the luau. There wasn’t a reservation for us and I was directed to the concierge who also insisted I must of booked with an outside vender. She was able to get reservations for us. However, we were the last table at the very end of the luau. We were literally the last three people in the back row. It was hard to see anything. I had booked Alii seats when I made my reservation. The entire purpose of our visit was specifically to attend the luau which is only held on Saturday night. The first people to say hello or aloha were the housekeeping staff. We were almost to our room when we were greeted by every housekeeper we passed. It was so very disappointing. I’m still shaking my head. The suite I booked was not the suite I received. I booked a room by the waterfall. Our room was on the opposite side of the hall directly across from the outside restroom, not the waterfall. The food was disappointing as well. Several items were pre made. Kraft macaroni and cheese, Costco chips, salsa and guacamole and crab cakes made with artificial crab were among the most disappointing things we ordered. We did have a lovely fresh delicious breakfast buffet Sunday morning. The clerk in the gift shop was very friendly. She asked how our stay was going and I told her not well. She apologized and was very nice. On the first night of our stay when I connected to the internet a survey popped up. “How is your stay going so far?” I responded with a similar review that I’m writing now. I began with... I am a current guest. I did not receive a response. I’m still shocked by how our trip was. I always stay at the Orchid and recommend the hotel to family and business associates. My next trip however won’t be at the Orchid and I doubt that matters to them at all.

Aloha Ms. H., Thank you for taking the time to share your comments concerning your stay at the Fairmont Orchid - Hawaii. Excellent service is what we strive to be known for; therefore your feedback is extremely important as it enables us to continually improve our service and provide a memorable experience to our valued guests. We noticed that you rated our “service” experience low. We would greatly appreciate it if you would be willing to provide further information about any problem you may have encountered as this will help us better understand what happened in order to anticipate any future occurrence. Mr. Scott Pauli, our Director of Operations had sent you a private email to see if we can schedule a time to speak with you so that we may address your concerns, and the best number to contact you. Our relationship with our guests is of paramount importance. We hope that you will present us with the opportunity to better serve you soon. We look forward to hearing from you. Mahalo, Marissa MARISSA ARAKAKI EXECUTIVE ADMINISTRATIVE ASSISTANT Fairmont Orchid One North Kaniku Drive Kohala Coast, Hawaii USA 96743 T + 80… F + 80… ma… fairmont.com

Finally, the real Hawaii

Customer review rating 4.6/5

Anonymous Families - 09/04/2019 AccorHotels certified review

A relief to have a luxury vacation without the crowds.

Aloha Ms. S., Thank you for the great review of our hotel! We are glad that you had a relaxing stay and hope to see you again very soon. Mahalo, Marissa MARISSA ARAKAKI EXECUTIVE ADMINISTRATIVE ASSISTANT Fairmont Orchid One North Kaniku Drive Kohala Coast, Hawaii USA 96743 T + 80… F + 80… ma… fairmont.com

Disappointed that there was a large conference there

Customer review rating 4.6/5

James C. Families - 09/04/2019 AccorHotels certified review

I love the property, however there was a large financial conference at the time we stayed. This was not disclosed to us when we booked the hotel stay. There were numerous parts of the hotel unavailable to use because of "private events". My kids got kicked off the beach one day due to this. We were unable to use the pool at times. There was also a lot of noise during the evening due to their private parties. I wish this was disclosed to me prior to my stay.

Wonderful Experience

Customer review rating 4.6/5

Anonymous Families - 09/04/2019 AccorHotels certified review

Wonderful spot w breathtaking views

Aloha Mr. J., Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon. Mahalo, Marissa MARISSA ARAKAKI EXECUTIVE ADMINISTRATIVE ASSISTANT Fairmont Orchid One North Kaniku Drive Kohala Coast, Hawaii USA 96743 T + 80… F + 80… ma… fairmont.com

One of the top vacation experiences of our lives

Customer review rating 4.6/5

Bill H. Families - 09/04/2019 AccorHotels certified review

Fantastic - great room with lanai view of the pool and ocean, great service in every department, beautiful grounds, nice running trails.

Aloha Mr. H., Thank you for taking the time to complete a survey following your recent stay at Fairmont Orchid. We are delighted you had a fantastic stay with us! We very much look forward to warmly welcoming you again to Fairmont Orchid should your travels bring you back to Hawaii Island. Mahalo, Marissa MARISSA ARAKAKI EXECUTIVE ADMINISTRATIVE ASSISTANT Fairmont Orchid One North Kaniku Drive Kohala Coast, Hawaii USA 96743 T + 80… F + 80… ma… fairmont.com

I was worried that things would have changed, ie Accor, but they haven'

Customer review rating 4.6/5

J. A. Couples - 09/04/2019 AccorHotels certified review

Gold Tower was as elegant as always

Aloha Ms. a., Thank you for taking the time to complete a survey following your recent stay at Fairmont Orchid. We are delighted you had another enjoyable stay on Fairmont Gold and thank you for recognizing the team! We very much look forward to warmly welcoming you again to Fairmont Orchid should your travels bring you back to Hawaii Island. Mahalo, Marissa MARISSA ARAKAKI EXECUTIVE ADMINISTRATIVE ASSISTANT Fairmont Orchid One North Kaniku Drive Kohala Coast, Hawaii USA 96743 T + 80… F + 80… ma… fairmont.com

Overall Great Stay

Customer review rating 4.6/5

Anonymous Families - 09/04/2019 AccorHotels certified review

Room was nice and all of our requests were met (crib, quiet room, facing south or east, fridge for baby's milk, etc.). The only thing that was disappointing was that the original concierge said we could get a later checkout of 2 or 3pm due to baby's nap schedule, but then the concierge the morning of our last day said we needed to be out by 1pm. The inconsistency with answers was frustrating.

Aloha Ms. P., Thank you for taking the time to complete a survey regarding your recent stay at Fairmont Orchid. Your feedback is greatly appreciated as it provides us a valuable opportunity to measure how well we are meeting the expectations of our guests. We are delighted that your stay was very good. It is certainly wonderful to know that you enjoyed the hotel and our facilities. Thank you for recognizing our staff; we are fortunate to have them and would be our pleasure to share your great comments with the team! We appreciate your kind ratings Ms. P. despite a disappointing check out. Rest assured we have reviewed this with our front office team to ensure this inconsistency in delivering information does not happen again. Thank you for choosing to stay with us and we hope to have the chance to welcome you back to our home when you are on island and provide you with a completely positive experience. Mahalo, Marissa MARISSA ARAKAKI EXECUTIVE ADMINISTRATIVE ASSISTANT Fairmont Orchid One North Kaniku Drive Kohala Coast, Hawaii USA 96743 T + 80… F + 80… ma… fairmont.com

Lovely place but needs maintenance

Customer review rating 4.6/5

Anonymous Couples - 08/04/2019 AccorHotels certified review

Very enjoyable hotel and a pleasant stay Bathroom needs maintenance as water from shower always spills onto floor through gap between door and bottom, and left sink doesn’t drain.

Aloha Mr. L., We very much appreciate your comments regarding your stay at the Fairmont Orchid - Hawaii. It's great to hear you had an enjoyable visit! It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. As well, we appreciate you letting us know about your bathroom and have shared this with our maintenance team; we a truly sorry for any inconvenience. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Mahalo, Marissa MARISSA ARAKAKI EXECUTIVE ADMINISTRATIVE ASSISTANT Fairmont Orchid One North Kaniku Drive Kohala Coast, Hawaii USA 96743 T + 80… F + 80… ma… fairmont.com

Always the best experience when visiting Fairmont Orchid

Customer review rating 4.6/5

Karl L. Business - 08/04/2019 AccorHotels certified review

Always love my stays with you. I gave a 9 out of 10 because I think you could improve the quality of food and beverage. I would like to see more organic options for food (i.e real maple syrup for the breakfast and free range eggs) And with beverages it would be nice to have alternate sweetness like stevia for sodas instead of High Fructose Corn Syrup. All in all, my stay was wonderful, but food options are becoming more and more important to the guest at your hotel. Go check out The Bohdi Tree down the street. its vegetarian which I am not but will always go there for a salad or smoothie because they use all organic ingredients.

Aloha Mr. L., Thank you for taking the time to complete a survey regarding your recent stay at Fairmont Orchid. Your feedback is greatly appreciated as it provides us a valuable opportunity to measure how well we are meeting the expectations of our guests. We are delighted that your stay was very good. It is certainly wonderful to know that you enjoyed the hotel and our facilities. Thank you for recognizing our staff; we are fortunate to have them and would be our pleasure to share your great comments with the team! We also appreciate your feedback about healthy options and am pleased to advise that the hotel is and has been headed towards that direction with several of our food and beverage initiatives to offer organic items. We do currently offer cage free eggs at our Orchid Court restaurant as well as organic, fair trade, etc. food products. Thank you for choosing to stay with us once again and we hope to have the chance to welcome you back to our home when you are on island. Mahalo, Marissa MARISSA ARAKAKI EXECUTIVE ADMINISTRATIVE ASSISTANT Fairmont Orchid One North Kaniku Drive Kohala Coast, Hawaii USA 96743 T + 80… F + 80… ma… fairmont.com

Blissful Family Vacation

Customer review rating 4.6/5

C L. Families - 08/04/2019 AccorHotels certified review

Everything start to finish about our stay at this hotel was wonderful. Friendly, attentive service, a huge, impeccable suite, delicious food, fun pool, nicely maintained grounds, and a wide variety of activities to keep the adults and kids happy. Everyone had a blast at the little beach and it was fun to venture out and snorkel beyond the protected cove. We will definitely be back!

Aloha Ms. L., Thank you for taking the time to complete a survey following your recent stay at Fairmont Orchid. We are delighted you enjoyed your stay with us and experienced some great ocean adventures! We very much look forward to warmly welcoming you again to Fairmont Orchid! Mahalo, Marissa MARISSA ARAKAKI EXECUTIVE ADMINISTRATIVE ASSISTANT Fairmont Orchid One North Kaniku Drive Kohala Coast, Hawaii USA 96743 T + 80… F + 80… ma… fairmont.com

Relaxing stay at the Orchid

Customer review rating 4.6/5

Anonymous Families - 08/04/2019 AccorHotels certified review

We stayed on the gold floor which was a fabulous experience and has spoiled me for Fairmonts that don't have gold floors. The staff was very welcome and attentive. The hotel grounds were lovely and well kept up. The complimentary activities like the petroglyph walk and storytelling were well done. The gym was pretty good for a hotel gym. The shuttle was very convenient. Overall, a great stay, and we'll be back!

Aloha Ms. S., Thank you for taking the time to complete a survey regarding your recent stay at Fairmont Orchid. Your feedback is greatly appreciated as it provides us a valuable opportunity to measure how well we are meeting the expectations of our guests. We are delighted that your stay was very good. It is certainly wonderful to know that you enjoyed the hotel, the grounds and our facilities. Thank you for recognizing our Fairmont Gold staff; we are fortunate to have them and would be our pleasure to share your great comments with the team! We appreciate your kind ratings despite a disappointing experience at Luana Lounge and rest assured this will be shared with our Food and Beverage leaders and will be used as a tool for improvement. Thank you for choosing to stay with us and we hope to have the chance to welcome you back to our home when you are on island. Mahalo, Marissa MARISSA ARAKAKI EXECUTIVE ADMINISTRATIVE ASSISTANT Fairmont Orchid One North Kaniku Drive Kohala Coast, Hawaii USA 96743 T + 80… F + 80… ma… fairmont.com

Great resort, needs an adults only pool and better attention to detail

Customer review rating 4.6/5

John S. Families - 08/04/2019 AccorHotels certified review

Liked the resort and its staff. Super 'chill' vibe which was great. Suggest you invest in an adults only pool which would be most welcome for those either without or with older children. Regarding the 'detail' - some decor seemed a bit 'tired' and in need of freshening up. Concierge staff missed a critical check in time for an off property event that we missed as a result.

Aloha Mr. S., Thank you for taking the time to complete a survey regarding your recent stay at Fairmont Orchid. Your feedback is greatly appreciated as it provides us a valuable opportunity to measure how well we are meeting the expectations of our guests. We are delighted that you had an enjoyable stay. It is certainly wonderful to know that you enjoyed the hotel and our facilities. We appreciate your kind ratings despite a very disappointing experience with our concierge and we truly apologize that you missed your activity. Thank you for bringing it to our attention and giving us an opportunity to address it while you were here. Thank you for choosing to stay with us and we hope to have the chance to welcome you back to our home when you are on island and provide you with a completely positive experience. Mahalo, Marissa MARISSA ARAKAKI EXECUTIVE ADMINISTRATIVE ASSISTANT Fairmont Orchid One North Kaniku Drive Kohala Coast, Hawaii USA 96743 T + 80… F + 80… ma… fairmont.com

Fabulous vacation at the Fairmont Orchid!

Customer review rating 4.6/5

Anonymous Families - 08/04/2019 AccorHotels certified review

We had a wonderful time at The Fairmont Orchid. Great breakfasts, wonderful lounging at the pool with great help. The work out facility was wonderful as was the tennis pavilion. We enjoyed snorkeling and kayaking down at the beach. Housekeeping was fantastic and the rooms were very comfortable. A great place to relax and enjoy!

Aloha Ms. Z., Thank you for taking the time and trouble to complete a survey following your recent stay at Fairmont Orchid. We are thrilled you had wonderful, relaxing stay and experienced some fun ocean activities! We greatly value and appreciate your positive and constructive feedback and it will be my pleasure to share your kind compliments with our team. Your experiences will serve as an encouragement to all of our colleagues as we strive every day to provide the highest standards of service for our valued guests; so thank you for recognizing them! Thank you again for sharing your experience, and we very much look forward to warmly welcoming you again to Fairmont Orchid in the near future should your travels bring you back to Hawaii Island. Mahalo, Marissa MARISSA ARAKAKI EXECUTIVE ADMINISTRATIVE ASSISTANT Fairmont Orchid One North Kaniku Drive Kohala Coast, Hawaii USA 96743 T + 80… F + 80… ma… fairmont.com

Beautiful resort in a beautiful location with excellent service.

Customer review rating 4.6/5

Susan Families - 08/04/2019 AccorHotels certified review

Fantastic

Aloha Ms. W., Thank you for taking the time to complete a survey following your recent stay at Fairmont Orchid. We are delighted you had a fantastic stay with us! We very much look forward to warmly welcoming you again to Fairmont Orchid should your travels bring you back to Hawaii Island. Mahalo, Marissa MARISSA ARAKAKI EXECUTIVE ADMINISTRATIVE ASSISTANT Fairmont Orchid One North Kaniku Drive Kohala Coast, Hawaii USA 96743 T + 80… F + 80… ma… fairmont.com

Beautiful & Relaxing.

Customer review rating 4.6/5

Peter Friends - 07/04/2019 AccorHotels certified review

Exceptionally wonderful experience. If there was an issue or small comment/feedback, the staff always tries to find a solution. Right when you arrive at the Fairmont Orchid, you are greeted with smiles and a beautiful view. The Fairmont staff were great to support your needs as a guest to their hotel. The property and landscape had views on views. I really enjoyed the garden view, the heated pool, the private sand beach for some water activities - snorkeling - and the amenities around the property. There were a lot of postcard moments on the property, like sunrise paddle board yoga, high noon sun tanning poolside & Snorkeling with turtles & fishes, evening pacific ocean waves sunset, and night time stargazing while swimming in the heat pool. This hotel was great for families & couples experience. I would do this again in a heartbeat.

Aloha Mr. T., Thank you for taking the time to complete a survey regarding your recent stay at Fairmont Orchid. Your feedback is greatly appreciated as it provides us a valuable opportunity to measure how well we are meeting the expectations of our guests. We are truly ecstatic to know that your stay was very good and you enjoyed some great activities while on property! Thank you for recognizing our friendly staff; we are truly fortunate to have her as our colleague and would be our pleasure to share your great comments with the team. Thank you again for choosing to stay with us. Our goal was to provide you with a very memorable stay and to feel part of the Fairmont Orchid ‘ohana and we’re glad to know we were able to achieve it. We look forward to welcoming you to our home soon should your travels bring you back to the island of Hawai’i. Mahalo, Marissa MARISSA ARAKAKI EXECUTIVE ADMINISTRATIVE ASSISTANT Fairmont Orchid One North Kaniku Drive Kohala Coast, Hawaii USA 96743 T + 80… F + 80… ma… fairmont.com

One of our best hotel stays ever!

Customer review rating 4.6/5

Jennifer M. Families - 06/04/2019 AccorHotels certified review

On every level service, grounds, atmosphere were at the highest level

Aloha Ms. K., Thank you for taking the time to complete a survey following your recent stay at Fairmont Orchid. We are delighted to read that this is your best hotel stay ever! We very much look forward to warmly welcoming you again to Fairmont Orchid should your travels bring you back to Hawaii Island for another memorable visit! Mahalo, Marissa MARISSA ARAKAKI EXECUTIVE ADMINISTRATIVE ASSISTANT Fairmont Orchid One North Kaniku Drive Kohala Coast, Hawaii USA 96743 T + 80… F + 80… ma… fairmont.com
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