Fairmont Orchid - Hawaii 5 stars

Customer review rating (ALL Rating) 4.6/5 2,556 reviews

Best price
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Fairmont Orchid - Hawaii - Image 1
Fairmont Orchid - Hawaii - Image 2
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Fairmont Orchid - Hawaii - Image 4
1 North Kaniku Drive, Kohala Coast, 96743 HAWAII, United States

Description

Hotel extras

  • 10,000 square foot oceanfront pool

  • Tranquil lagoon with white sand beach and shallow water

  • Five restaurants, including oceanfront sunset dining

  • Beach club with water sports and cultural activities

  • Spa Without Walls featuring outdoor treatment spaces

Our accommodation(s)

Hotel location

Fairmont Orchid - Hawaii

1 North Kaniku Drive, Kohala Coast
96743 HAWAII
United States

GPS:19.951222, -155.859672

Telephone
Fax +1 808-885-5778

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Swimming pool
  • Car park
  • Restaurant
  • Wheelchair accessible
  • Fitness center
  • Wi-Fi
  • Air conditioning
  • Breakfast
  • Bar
  • Meeting rooms
  • 100% Non Smoking Property
  • Room service

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

Find out more

ALL Rating  4.6/5  2,556 reviews

TripAdvisor Rating  4.5/5  5,948 reviews

Certificate of excellence 2023

Good stay, but not great

TripAdvisor rating 3.0/5

AimeeT5 TripAdvisor review

The hotel was fine, rooms were nice, common areas were gorgeous, but for a Fairmont and for the price, there wasn't really anything that WOWed me. Pool area is small and VERY tired as are all the lounges and chair pads. Beach area is VERY small and gets very crowded with small children in the water. Service was very average. I had to leave several notes over several days for the housekeeper to refill the shower soap....in the shower that was never cleaned the entire time we were there (same small pile of sand from inside a bathing suit remained there for 5 days!). I left my flat iron in the room. I called 2 hours after we checked out when I realized we had left it there and they said it wasn't there. Now, come on!

excellent

TripAdvisor rating 5.0/5

Steven S TripAdvisor review

excellent stay, good breakfast, lunch, dinner, beautiful view, nice swimming, bar, good service, excellent stay, good breakfast, lunch, dinner, beautiful view, nice swimming, bar, good service,

Thank you for your excellent review! We're thrilled to hear that you had such a wonderful stay with us and that you enjoyed our breakfast, lunch, and dinner offerings, as well as the beautiful view and amenities like the swimming pool and bar. Providing exceptional service is always our priority, and we're delighted that our team could contribute to making your stay memorable. We look forward to welcoming you back for another excellent experience in the future! With warm aloha, Barbie Nakamura Director of Quality

perfect

TripAdvisor rating 5.0/5

andytoshiro Families - TripAdvisor review

excellent stay at the Orchid. Everybody was so nice and all the outlets were great and relaxing Tiara and James at the front desk took good care of us. Lisa, Nerlie, Kallan and Chris at the Fairmont Gold lounge were so welcoming during the morning breakfasts we will miss them. Destiny at the beach bar was great and lounge bartender Manna is the man! server Roshni too. highly recommend!

Thank you so much for your glowing review! We're thrilled to hear that your stay at with us was nothing short of excellent. It's fantastic to know that our team members, including Tiara, James, Lisa, Nerlie, Kallan, Chris, Destiny, Manna, and Roshni, went above and beyond to make your experience memorable. We'll be sure to pass along your kind words to them—they'll be delighted to hear that their efforts made such a positive impact on your stay. We hope to welcome you back soon for another fantastic experience! With warm aloha, Barbie Nakamura Director of Quality

Relaxing staycation for a conference

TripAdvisor rating 5.0/5

Kathleen R TripAdvisor review

Stayed for a conference. Enjoyed my time. Peaceful and relaxing. Staff very accommodating and friendly. Breakfast buffet at the orchid was delicious and our waitress was awesome. My only complaint is dinner at the Hale Kai. Understaffed. Waitress was serving front and back, could not accommodate our needs. Food was undercooked, bland, and overpriced. Room was clean, bed was comfortable. Relaxing and working on the lanai with the waterfalls was one of my favorite parts. I am Kamaina and live on Oahu. I wanted to bring my dog but $75/night cleaning fee is quite much for a 12 pound Pomeranian Chihuahua who you wouldn’t even know is there. I believe $75 for a stay 4 days or less is much more reasonable. I would stay here more often if that was the case. Overall, very good stay.

Thank you for sharing your experience with us. We're delighted to hear that you enjoyed your time at the conference and found your stay peaceful and relaxing. It's wonderful to know that our staff were accommodating and friendly, and that you found the breakfast buffet delicious. We apologize for the challenges you experienced at dinner at Hale Kai. Your feedback regarding the understaffing, undercooked food, and pricing concerns has been noted, and we will address these issues with our team to ensure a better dining experience for our guests in the future. Be assured, I have shared your experience with our Director of Food & Beverage. I know he will find it valuable as he continues to work on our guest experience. Your suggestion regarding the pet cleaning fee is appreciated, and we will take it into consideration for future policies. Thank you again for choosing to stay with us, and we hope to welcome you back for another relaxing stay in the future. With warm aloha, Barbie Nakamura Director of Quality

Fairmont Orchid Exceeds All Our Expectations

TripAdvisor rating 5.0/5

AprilinCharlotteNC Couples - TripAdvisor review

Our most favorite hotel! We have travelled quite a bit and stayed in many hotels. The Fairmont Orchid was our favorite by far! This resort is gorgeous! Lush plants, awesome detail everywhere. We were promptly greeted when we arrived and given traditional leis. Checking was fast and friendly. Our suite was spectacular. When you walk in you are first greeted by a subtle scent of vanilla and coconut that made you want to breathe deeply and relax from the very first moment. Each time we came to our room I noticed this subtle relaxing scent. The suite had a phenomenal view of the mountains, the ocean, and the grounds at the same time. Exquisite! There was plenty of room for luggage with 2 separate closets and an anteroom to the both room that could be used as an office but we made it an extension of the closets to make everything easily accessible. There was Hawaiian live music playing and the gentleman was so kind to the children who came up to him. The cafe by the pool had exceptional food and drinks and staff was super friendly as well. There were plenty of lounge chairs and seating around the pool which was shaped in such a way that it seemed like so many private pools - it never seemed crowded. Plenty of space for parents to relax and watch their children. The ocean view was spectacular, especially at sunset. The Ali’i Royal Experience at the Spa Without Walls was superb. My masseuse was Merlin and he truly had magic hands. The experience took place in one of the outdoor huts with the sound of the waterfalls and running brooks all around. Just so incredibly relaxing. All in all this resort was truly phenomenal and honestly the price was well below what we would have expected to pay - I can say we felt that we more than got our money’s worth - and we will happily come back again and again - next time bringing our whole family.

Thank you for taking the time to share your experience with us! We are thrilled to hear that your stay with us exceeded all your expectations and that it stands out as your favorite hotel. It's wonderful to know that you appreciated the beautiful surroundings of the resort, from the lush plants to the thoughtful details throughout. It's fantastic to hear that you had a superb experience at the Spa Without Walls with the Ali'i Royal Experience, and that Merlin provided you with a truly relaxing massage amidst the serene outdoor setting. Be assured, I will be sure to share your review with Merlin as well as his leaders. I know he will be thrilled to know how he impacted your stay! We appreciate your kind words about the value you received for the price paid and that you felt it was well worth it. We look forward to welcoming you back with your whole family next time! With warm aloha, Barbie Nakamura Director of Quality

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Other web-users rate our hotel

  • 466 reviews 8.9/10 Location
  • 912 reviews 7.4/10 Room
  • 1,408 reviews 8.6/10 Service
  • 11 reviews 4.9/10 WiFi
  • 768 reviews 8.6/10 Amenities
  • 407 reviews 9.2/10 Beach
  • 260 reviews 8.9/10 Pool
  • 230 reviews 5.9/10 Cleanliness

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Price from: 1 night for 1 person in the room category identified within the same price range, excluding additional services and breakfast. This refers to the lowest public price, including all taxes (VAT and tourist tax included) for the accommodation concerned, found on https://all.accor.com/ site today, for a one-night stay in the next 20 days. Varies according to period and availability. The price is only guaranteed at the time of booking. All bookings (foreign) are payable in the local currency where the hotel is situated. Only the amount confirmed during the booking in the hotels local currency is guaranteed. An estimated conversion in your local currency may be given for reference but is not part of the contract. Your bank may charge you bank fees and/or exchange fees at the time of payment.