Hotel - Fairmont Orchid
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Fairmont Hotel

Fairmont Orchid, Hawaii

1 North Kaniku Drive  Kohala Coast 
96743  HAWAII
UNITED STATES

Based on 1,130 reviews
AccorHotels Rating Based on 1,130 reviews
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Check-in from 16h00
Check out up to 11h00
Paying

Services in the hotel and nearby

  • WIFI/Internet Access
    • WIFI at the hotel (Paying)
    • High-speed Internet
    • WIFI in your room (Paying)
  • Parking
    • Private outdoor parking (Paying)
    • Public outdoor parking (Paying)
    • Valet parking (Paying)
    • Well-lit parking
  • Accessible bathroom
  • Pet allowed 25  USD
  • Swimming pool
    • Outdoor heated pool
    • Outdoor unheated pool
  • Fitness centre

Services and practical information

  • WIFI/Internet Access
    • WIFI at the hotel (Paying)
    • High-speed Internet
    • WIFI in your room (Paying)
  • Parking
    • Private outdoor parking (Paying)
    • Public outdoor parking (Paying)
    • Valet parking (Paying)
    • Well-lit parking
  • Accessible bathroom
  • Pet allowed 25  USD
  • Childrens Club for 6 to 12 years
  • Air Conditioning

Leisure and activities

  • Swimming pool
    • Outdoor heated pool
    • Outdoor unheated pool
  • Fitness centre
  • Well-being
    • Jacuzzi
    • Massage (Paying)
  • Childrens Club for 6 to 12 years
  • Golf  (Nearby)
  • Tennis
  • Beach and water sports
    • Kayaking
    • Private beach
  • Bicycle hire facilities

Catering

  • 5 restaurant(s)
  • 2 bar(s)

Business services

  • 1 meeting room(s)
See all services

Hotel location

Our rooms

Our accommodations on the Kohala Coast of the Big Island of Hawaii let you escape it all. Imagine waking up to the sound of waves crashing along the shoreline while you plan your day. Or waking to spectacular views of the nearby mountains.And dont forget evenings spent on your lanai overlooking the hotels gardens and waterfalls. Our Hawaii accommodations are luxurious and our views are unforgettable.

  • 540 rooms
    • Emergency exit map
    • Bathroom doors 32 inches wide
    • Telephone
    • Radio in room
    • Opening windows
    • Work desk in all rooms
    • WIFI in your room
    • Coffee/tea making facilities
    • Sprinkler in room
    • Keycard-operated door locks
    • Audible smoke alarms in rooms
    • Security peephole
    • Emergency info in rooms
    • Alarm clock
Our rooms fittings

Our restaurants and bars

See all our restaurants
See all our bars
See all our restaurants and bars

Your meetings and events

4.5/5 AccorHotels Rating Based on 1,130 reviews

Our guest reviews for Fairmont Orchid

100% genuine reviews from our guests

Find out more
AccorHotels certified review
John C. Couples - 18/07/2017
« Always been a dream and wasnt disappointed »

Great hotel, loved everything about it. The staff were extremely helpful the rooms were great and the grounds were beautiful

AccorHotels certified review
Karen W. Families - 17/07/2017
« Disappointing. »

I used to like this hotel, and have found that it's gone downhill the last few years. The main problem is the lack of staff. The staff itself is great –the problem is that there isn't enough of them. For example, I had to wait in a line 5 people deep just to check in. I finally had to ask the concierge if he could see if there was anyone else around to help us. Brown's Deli remains the best option for breakfast and lunch, but unfortunately we often had to wait about 20 mins in line. Not ideal when the whole point of going there is because it's supposed to be quick and easy. Last example: Not once did Housekeeping clean our room before 3pm. So right when I'm returning from a long day at the pool or beach, my room still isn't cleaned. Again, it's not the staff itself that is the problem. They were wonderful. The Fairmont just needs to hire more people.

AccorHotels certified review
Gayle H. Families - 16/07/2017
« Wonderful resort! »

Wonderful service and beautiful resort property. We enjoyed the beach, with all of the water activities, as well as the pool and restaurants. It was nice to have the luau on property, so we didn't have to leave the resort. Staff was wonderful, especially the servers at breakfast and the bell desk/valet staff. Would love to come back!

AccorHotels certified review
Michele S. Families - 16/07/2017
« From the moment we arrived until the time we checked out, The Fairmont exceeded our expectations.  »

Everything was so easy! We especially liked the fact that we could send a text to one person and get whatever we needed. The staff was also accommodating and professional on every level.

AccorHotels certified review
Anonymous Families - 16/07/2017
« Mostly consistent and good »

We've stayed at The Orchid many times. This time, for the most part, it was what we expected and had a mostly very pleasant stay. We stayed in suite 2452, which we've stayed in before and everything was great BUT the bed needs to be replaced - the big divots on both sides are so deep, it's now an uncomfortable bed. The toilet running from our last stay seems to have been mostly fixed - we only heard it once. Everything else was great in the room. Housekeeping did mostly an excellent job - they forgot to give us enough towels one day but not a big deal at all. The room was clean, and all items were replenished and the furniture seems well taken care of, with the exception of the bed. The pool staff were EXCELLENT this time, especially Anthony. They paid attention, were hustling all day, and were pleasant throughout - they had our two cabanas ready every day, and were super helpful if we had questions. The dinner we had at Browns was awesome, and we truly appreciate the accommodation for food allergy in our family - the staff really paid attention, so thank you for the training you've clearly given them in how to handle food allergy. Now for the less great part...the staff from Hale Kai. The pool servers, Ed, Chantilly and Ann in particular were great, Romel (sp?) and the tall thin young woman with dark hair were, as usual, wonderful - they've been there for a while because we recognize them from other trips to the Orchid. However, he hostess with the painted on eyebrows (sorry that's a very distinguishing feature - I'm not trying to be insulting) could not possibly have been more rude. Her rudeness and inattentiveness was topped by the server who looks almost identical to her - long dark hair - she actually got our orders wrong, didn't offer to refill my drinks but did offer to refill others at my table and dropped menus on me without saying a word of apology. Add to this that we couldn't get her attention on a couple occasions, made lunches at Hale Kai frustrating. This behavior happened more than once during lunches at Hale Kai with this server, because we went a few times. Seriously - we are disappointed you have such rude staff. I wish I had names for you, but I don't -it's a good thing the other two servers, and then Ed, Chantilly and Ann are there. The food options are fairly good overall, and it's nice that you change the menu over time. Browns Deli - great coffee, good options for snacks, although we do wish the variety was a bit larger. Luana Lounge - the live music was great, the servers are very pleasant but soooo slow. I'd like to recommend you do something like Bar Bingo in the indoor part, to have another option of entertainment at night - like play bingo and give away once free soda or drink to those in the room playing, so there's the cool relaxed live music part outside, and then a more lively bar scene, for an hour or so, to mix it up. Three or four free drinks and some bingo games would make it fun, maybe even on Friday and Saturday only. We didn't go to Norios - we've had so many bad experiences there over the years that we've given up trying for breakfast or dinner. The shops were fine with friendly sales people. The valet staff were awesome as usual - Tyler in particular was especially friendly and helpful, and hand you for the shuttle - what a great group of drivers you have. I think hat all I can recall for this trip. We hope to be back sometime soon and I hope the things we've mentioned that need to be fixed are fixed and the good stays good.

AccorHotels certified review
Farah K. Families - 15/07/2017
« Great stay »

Loved the Club Level rooms and service

AccorHotels certified review
Melissa Families - 15/07/2017
« Perfectly lovely »

It was the best hotel/resort experience I've ever had.

AccorHotels certified review
Angela V. Couples - 15/07/2017
« Tenth anniversary trip was absolute heaven! »

We could not have been happier with our stay. Every detail was perfect. The food was amazing, the grounds are gorgeous, the snorkeling was shockingly great right there, everything we needed was within 1 mile of the resort!

AccorHotels certified review
Anonymous Couples - 13/07/2017

Nice stay . Grounds and pool service was good. Limited restaurant options .

AccorHotels certified review
Anonymous Families - 13/07/2017
« Enjoyable stay »

We are a member of Fairmont Premier and enjoyed the benefits of a suite upgrade and a third night free. Our executive suite was spacious and comfortable. Staff were nice and friendly. The food at the restaurants was pricey. Some of the beach rentals (e.g., paddleboard, umbrellas) were also pricey given that a resort fee is also being charged. Overall, we are becoming fans of the Fairmont.

AccorHotels certified review
Jim E. Families - 13/07/2017
« unreal experience...great service and beauty »

fantastic exoerience on every level

AccorHotels certified review
Roger B. Families - 13/07/2017
« Beautiful property but near complete failure of service. »

Your people are poorly trained. Your delivery of service fails miserably. Your prices are absurd. Many employees either stuck up, high & mighty, snobbish, snooty, or just uncultured and incompetent.

AccorHotels certified review
Anonymous Families - 13/07/2017

Had an amazing time with family.

AccorHotels certified review
Debbie R. Families - 13/07/2017

Several of the employees had bad attitudes. They were not happy to help and acted as though they were doing the guest a favor by helping us.

AccorHotels certified review
Jen S. Families - 12/07/2017
« 20th anniversary!  »

We had a wonderful experience at the Fairmont Orchid. The staff was very accommodating and attentive.

AccorHotels certified review
Charles B. Families - 12/07/2017
« Service excellent. Beautiful resort. Food and Bev prices too high »

The service from check in to checkout was the best of any hotel I have stayed at in a long time. Not just the gold floor, but just about everyone we dealt with. Special recognition to Ty in bell services and Elizabeth and Nicholas, the concierges on Gold Floor. The entire hotel was beautiful and in great condition. I will definitely look into other Fairmont hotels for future trips. Hopefully they are up to the level of The Orchid.

AccorHotels certified review
Cora Couples - 12/07/2017
« Disappointed. Will not return will not recommend  »

Preference of room was not recognized. I was put on the 2nd floor initially :( No one greeting during the stay. No aloha or how are you overall Staffs look stressful No slippers in the room Lacking hosting and waiting service at the pool bar on Friday Forgetful dinning experience at the Browns on Friday. Forgetful breakfast experience on Sat. No waiting service at the pool on Sunday Rare waiting service on Tuesday 7/4. Ran out of mint so my mojito was cancelled. Beer took 30 min. My reisling took another 30. Served after pool service was closed see at 4 (!) No one ask about anything nor show appreciation at check out. No even a thank you. Poor standard of service caused by poor management/leadership.

AccorHotels certified review
Kaustubh J. (. Couples - 12/07/2017
« Luxurious, Magnificent Ocean front property »

Just simply don't have enough words to describe this property. Amazing, beautiful - i can go on and on! This hotel is about 25 minutes from KOA airport and the road cannot get any simpler than this. It is literally a straight line without any curvy roads! The hosts at check-in were super nice and very gracious. They acknowledged our special occasion (Babymoon) and offered us complimentary smoothies :). Everything in this hotel is planned to maximize guest comfort - the layout, the rooms, the bedding, the amenities. The hotel staff genuinely care about guest needs and try and fulfil them to the best of their capabilities. This is a luxury hotel and it clearly has done a great job. We booked a Luau and ocean-front massages which were totally amazing. The Hotel concierge was ever so helpful and helped us with directions, activities or anything else we asked for. Will definitely visit this property again! Mahalo for a wonderful experience.

AccorHotels certified review
Anonymous Couples - 11/07/2017
« yvette casali »

our stay was really nice. We really enjoyed the hotel.

AccorHotels certified review
Valentina M. Families - 11/07/2017
« blissful »

It was our 2nd time at the hotel and it was just as perfect as the first. Truly lovely!

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