Hotel - Fairmont Orchid
Fairmont Hotel Fairmont Hotel

Fairmont Orchid, Hawaii

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4.6/5 1,931 reviews
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  • The hotel has wifi WIFI/Internet Access
  • The hotel does not serve breakfast Breakfast
  • The hotel has a bar Bar
  • The hotel has a parking Parking
  • The hotel has a restaurant Restaurant
  • The hotel has air conditioning in rooms Air Conditioning
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From 374.00 USD Non member rate
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Check-in from 16h00
Check out up to 11h00

Services in the hotel and nearby

Paying
  • WIFI/Internet Access
    • WiFi at the hotel (Paying)
    • High-speed Internet
    • WiFi in your room (Paying)
  • Parking
    • Private outdoor parking (Paying)
    • Public outdoor parking (Paying)
    • Valet parking (Paying)
    • Well-lit parking
  • Accessible bathroom
  • Pet allowed 25  USD
  • Swimming pool
    • Outdoor heated pool
    • Outdoor unheated pool
  • Fitness centre

Services and practical information

  • WIFI/Internet Access
    • WiFi at the hotel (Paying)
    • High-speed Internet
    • WiFi in your room (Paying)
  • Parking
    • Private outdoor parking (Paying)
    • Public outdoor parking (Paying)
    • Valet parking (Paying)
    • Well-lit parking
  • Accessible bathroom
  • Pet allowed 25  USD
  • Childrens Club for 6 to 12 years
  • Air conditioned
    • Air conditioning
    • Automatic air control

Leisure and activities

  • Swimming pool
    • Outdoor heated pool
    • Outdoor unheated pool
  • Fitness centre
  • Well-being
    • Jacuzzi
    • Massage (Paying)
  • Childrens Club for 6 to 12 years
  • Golf  (Nearby)
  • Tennis
  • Beach and water sports
    • Kayaking
    • Private beach
  • Bicycle hire facilities

Catering

  • 5 restaurant(s)
  • 2 bar(s)

Business services

  • 1 meeting room(s)
See all services

Hotel location

Our rooms

Our accommodations on the Kohala Coast of the Big Island of Hawaii let you escape it all. Imagine waking up to the sound of waves crashing along the shoreline while you plan your day. Or waking to spectacular views of the nearby mountains.And dont forget evenings spent on your lanai overlooking the hotels gardens and waterfalls. Our Hawaii accommodations are luxurious and our views are unforgettable.

  • 540 rooms
    • Air conditioning
    • Emergency exit map
    • Automatic air control
    • Bathroom doors 32 inches wide
    • Telephone
    • Radio in room
    • Opening windows
    • Work desk in all rooms
    • WiFi in your room
    • Coffee/tea making facilities
    • Sprinkler in room
    • Keycard-operated door locks
    • Audible smoke alarms in rooms
    • Security peephole
    • Emergency info in rooms
    • Alarm clock
Our rooms fittings

Our restaurants and bars

See all our restaurants
See all our bars
See all our restaurants and bars

Your meetings and events

4.6/5 AccorHotels Rating Based on 1,931 reviews

Our guest reviews for Fairmont Orchid

100% genuine reviews from our guests

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AccorHotels certified review
April G. Families - 11/12/2017
« Tropical bliss. »

This was my third stay at the Fairmont Orchid and it was wonderful, as expected. Upon arriving to the Orchid, the lobby provides a view over the pools and grounds and out into the ocean. Palm trees, koi ponds, waterfalls and cabanas dot the landscape, but after the long flight from Portland my first desire is to sink into the cushioned furniture of the Luana Lounge to enjoy a delicious Hawaiian cocktail with my family while we soak up the scenery and the beautiful setting sun. I go out of my way to choose vacation destinations based on where Fairmont is because if they have a resort there, it's probably a very special place; the Orchid is in keeping with my expectations. Elegant appointments, lovely restaurants that utilize quality ingredients, down pillows on request, enjoyable activities, and a real sense of just getting away from it all. Upon arrival, I feel whisked into another world where every moment is relaxing and enjoyable. I have no opportunity to become annoyed because if I voice a concern it is immediately addressed with an accommodation that exceeds my expectations. Staff seem empowered to make guests happy and the staff themselves seem happy. For our family's first visit to the Orchid in 2009, we brought our young boys. We came without the kids in 2015, and for this 2017 visit we brought my now teenage boys and their grandmother. The experience all three times was the same; perfect bliss. Kids love the pools and the lagoon. Adults love the pools and lagoon. I love the lagoon and enjoy it most from a cabana rental which provides shade from the sun and also helps to buffer the trade winds that can sometimes be a little strong. There is plenty to do on the Big Island, and in earlier visits we have left the Orchid grounds to explore the Island. This time around, I was content to stay at the resort for most of my stay. The snorkeling is wonderful and I've decided there's no need to look for a better beach somewhere else. Thank you Fairmont Orchid staff for delivering my family and I another wonderful vacation.

AccorHotels certified review
Anonymous Business - 11/12/2017
« Short »

Resort is beautiful. Had a bad experience with the door man.

AccorHotels certified review
Victoria G. Couples - 11/12/2017
« unbelieveable!! »

the staff was the best ! i have been to many 5star hotels through Europe,Canada,and the mainland this was by far the most wonderful. Thank you so much! Victoria g.

AccorHotels certified review
Jon A. H. Couples - 11/12/2017
« We switched from another resort on the last night of our stay, and the Fairmont Orchid was the flower that stood above all others in the bouquet. »

We were in Hawaii at another resort for different reasons. We have stayed at the Fairmont Orchid many times over the years, and on the last day of our trip we visited the resort for old times sake. We were immediately reminded about how much we like the hotel and the grounds, and decided to spend the last night there, if at all possible. Chriseth and Ciera at the front desk helped us find a room, and eventually upgrade to a suite to make the night even more special. The one-night stay showed us what was lacking at our other accommodations, made the entire trip, and was worth every penny.

AccorHotels certified review
Amanda U. Families - 11/12/2017
« Warm welcome and attention to detail made a wonderful stay »

What a way to end our Hawaii adventure! Everything about our stay was perfect, the warm welcome, our beautiful room and the service throughout our stay left us on a real high before travelling back to Australia. We thought booking a garden view room might've been a let down - not at all! We loved our ground floor lanai, as did our daughter, with the 'secret path' leading to beautiful grass and gardens. The pool was fantastic! Every staff member we interacted with the warm and friendly. The grounds staff, facility management team and housekeeping teams should be commended on your beautifully maintained and presented hotel - it was blissful walking around admiring the property. This really was our 'hotel highlight' of the trip and we will definitely be back. Thank you.

AccorHotels certified review
Anonymous Couples - 11/12/2017
« We had a most enjoyable time but the food and beverage service was inconsistent. »

The overall experience was pleasant and most of your staff try to accommodate our requests. Areas that require improvement in my opinion: Breakfast table need a good cleaning. We sat at on table that was overrun with tiny ants. The food and service at Brown's was inconsistent. We had to ask for bread and I ordered the same thing twice over the three visits to the restaurant and they were presented and cooked differently. The food quality from Brown's deli and at the pool needs improvement. We had to send orders back and return food to deli. It took us twenty minutes to be served a cocktail in the bar, sitting at the bar. Once served we had to endure comments from the bartender. A few minor issues in an otherwise perfect vacation and we enjoyed the property and the efforts of the majority of your staff. We hope to return sometime in the future.

AccorHotels certified review
Kyle O. Couples - 11/12/2017
« Fairmont properties and people are consistently among the world's best »

Aside from the last page of the room service menu, which was ridiculously overpriced, everything else about this stay was phenomenal. The Fairmont properties and staff make me feel like I'm in my own personal paradise. What a great team of people! Thanks for another awesome stay at the Orchid!

AccorHotels certified review
Jane G. Couples - 11/12/2017
« well trained staff and superior facility »

we felt well taken care

AccorHotels certified review
Anonymous Families - 10/12/2017

Overall quite nice

AccorHotels certified review
Bob W. Business - 09/12/2017
« Fire Chief »

Great time wonderful room

AccorHotels certified review
Steve H. Business - 08/12/2017
« Great property and location. Great service except for Hale Kai on the evening of 11/29. »

Great property and location. Great service except for Hale Kai on the evening of 11/29.

AccorHotels certified review
Ukagrown Business - 07/12/2017
« Conference Host »

Geat staff. Friendly and attentive to our needs

AccorHotels certified review
Anonymous Business - 07/12/2017
« beuatiful and exceptional service »

everyone was friendly and the employees were very attentive to our needs.

AccorHotels certified review
Bob Couples - 07/12/2017
« Great place »

Great place---biggest issue was that we had a "partial ocean view " room, but we could not see any part of the ocean from our room. To see part of the ocean, you had to go out onto the deck/patio and look as far to the right as you could.

AccorHotels certified review
Nonny M. Couples - 07/12/2017
« Fairmont Orchid 3 day stay Nov. 2017 »

A real pleasure.

AccorHotels certified review
Eb Families - 07/12/2017
« Amazing stay »

The food at Brown's was exquisite! Especially the Ahi Caesar Salad! The front desk was also exceptional, especially Natasha. She was so kind and thoughtful, she really made a great first impression! Also, we loved the pool, the beach, and the breakfast buffet, as well as, the amazing Luau! We'll definitely return.

AccorHotels certified review
Diane H. Couples - 07/12/2017
« Great stay with our furry, four legged Princess Dixie! »

Service was great. So happy that you are pet friendly.

AccorHotels certified review
Anonymous Couples - 06/12/2017
« Luxurious hospitality in an exquisite location! »

The entire staff from front desk, and all restaurants, housekeeping were outstanding. Is also like to add extra note of appreciation for outstanding service to your concierge Gerald Farm, who is an ideal role model for all of your concierge staff, and to all at your front desk. Every person at front desk went over and above to accommodate, anniversary special treatments, late check out, hospitality suite... Really made our departure so easy it was difficult to leave... We wanted to stay longer! I also have food allergies and everyone was extremely attentive. My only suggestion would be to add allergen symbols on your breakfast buffet food signs to indicate what allergens exist, such as soy, gluten, wheat, shellfish, milk. It would make breakfast even more extraordinary (oh we miss that wonderful buffet). Stellar all around. We will be back!

AccorHotels certified review
Ellen Couples - 06/12/2017
« Fabulous vacation »

We were pampered by the excellent hotel staff. The property is gorgeous and in a perfect location on the Kohala coast. Our room was very comfortable and clean. I was able to work at the desk. Restaurants were good.

AccorHotels certified review
Mainstreet Business - 06/12/2017
« Gereat Place to Stay, Food is Okay, but Pricey »

Resort grounds and rooms are beautiful. The Staff and Personnel were friendly and always greeted us with an Aloha. The food was good, but not worth what I paid, and turn around was a bit slow. Although I was there for work, and was not in the relaxed state of mind.

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