Hotel - Fairmont Orchid
Fairmont Hotel Fairmont Hotel

Fairmont Orchid, Hawaii

Our hotels AccorHotels
4.6/5 2,798 reviews
All hotels in Hawaii
See on a map
  • The hotel has wifi WIFI/Internet Access
  • The hotel serves breakfast Breakfast
  • The hotel has a bar Bar
  • The hotel has a parking Parking
  • The hotel has a restaurant Restaurant
  • The hotel has air conditioning in rooms Air Conditioning
See rates
Best price guarantee How it works?
From
From 336.00 USD Non member rate
From 336.00 USD Member's rate Members’ Rate, join while you book
0.00P
Up to {{amount}}% extra off
Members’ Rate, join while you book
See rates

Services in the hotel and nearby

Check-in from 16h00
Check out up to 11h00
Paying

Services and practical information

  • WIFI/Internet Access
    • WiFi at the hotel (Paying)
    • High-speed Internet
    • WiFi in your room (Paying)
  • Parking
    • Private outdoor parking (Paying)
    • Public outdoor parking (Paying)
    • Valet parking (Paying)
    • Well-lit parking
  • Accessible bathroom
  • Pets allowed 25  USD
  • Childrens Club for 6 to 12 years
  • 100% non-smoking hotel
  • Air conditioned
    • Air conditioning
    • Automatic air control
    • Air Conditioning

Leisure and activities

  • Swimming pool
    • Outdoor heated pool
    • Outdoor unheated pool
  • Fitness centre
  • Well-being
    • Jacuzzi
    • Massage (Paying)
    • Sauna
  • Childrens Club for 6 to 12 years
  • Golf  (Nearby)
  • Tennis
  • Beach and water sports
    • Kayaking
    • Private beach
  • Bicycles rental

Catering

  • 5 restaurant(s)
  • 2 bar(s)

Business services

  • 1 meeting room(s)
  • Congresses/conventions
    • Congress center
    • Conventions hotel
See all services

Hotel location

Our rooms

Our accommodations on the Kohala Coast of the Big Island of Hawaii let you escape it all. Imagine waking up to the sound of waves crashing along the shoreline while you plan your day. Or waking to spectacular views of the nearby mountains.And dont forget evenings spent on your lanai overlooking the hotels gardens and waterfalls. Our Hawaii accommodations are luxurious and our views are unforgettable.

  • 540 rooms
  • 100% non-smoking hotel
    • Air conditioning
    • Emergency exit map
    • Automatic air control
    • Bathroom doors 32 inches wide
    • Telephone
    • Radio in room
    • Opening windows
    • Work desk in all rooms
    • WiFi in your room
    • Coffee/tea making facilities
    • Sprinkler in room
    • Keycard-operated door locks
    • Audible smoke alarms in rooms
    • Security peephole
    • Emergency info in rooms
    • Alarm clock
Our rooms fittings

Our restaurants and bars

See all our restaurants
See all our bars
See all our restaurants and bars

Your meetings and events

4.6/5 AccorHotels Rating Based on 2,798 reviews

Our guest reviews for Fairmont Orchid

100% genuine reviews from our guests

Find out more
AccorHotels certified review
Anonymous Couples - 17/06/2018
« Superb resort & service »

We had a very relaxing and enjoyable holiday; just perfect

Our hotel has responded to the review
Our hotel has responded to the review

Dear Andrew P., We very much appreciate your comments regarding your stay at the Fairmont Orchid Hawaii. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. I did noticed you rated your In Room Dining low and I would very much like to hear about your experience, please email me if you care to share. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Dena Hunter Assistant Director, Food and Beverage Fairmont Orchid 80…-7559 de…

AccorHotels certified review
Jennifer S. Couples - 17/06/2018
« Satisfied!! »

Beautiful hotel and grounds! First time stay. Came to participate in the IRONMAN race

Our hotel has responded to the review
Our hotel has responded to the review

Aloha Thank you for taking the time to complete a survey following your recent stay at Fairmont Orchid. We are delighted you enjoyed your stay with us and very much look forward to warmly welcoming you again to Fairmont Orchid should your travels bring you back to Hawaii Island. I will look into the odor from the North Tower as well as the lack of pool service. Mahalo, Dena Hunter Assistant Director, Food and Beverage Fairmont Orchid 80…-7559 de…

AccorHotels certified review
Initially D. Couples - 17/06/2018
« started off rocky, but improved. »

Difficulty with getting the correct room. Took the threat of leaving to get the manager to come up with satisfactory accommodations.

Our hotel has responded to the review
Our hotel has responded to the review

Aloha Ms. E., We very much appreciate your comments regarding your stay at the Fairmont Orchid Hawaii. We appreciate your kind ratings in spite of your disappointment with your room. Please accept our sincere apology for this; we are glad to know that one of our team members was able to assist with providing you with a room to your satisfaction. Thank you again for sharing your experience, and we hope your next visit will be a completely positive one. Mahalo, Marissa MARISSA ARAKAKI EXECUTIVE ADMINISTRATIVE ASSISTANT Fairmont Orchid One North Kaniku Drive Kohala Coast, Hawaii USA 96743 T + 80… F + 80… ma… fairmont.com

AccorHotels certified review
Valerie T. Couples - 16/06/2018
« Half Ironman Stay at Fairmont »

Very much enjoyed the hotel. First time we've stayed where a race has been sponsored. The attention to detail and understanding of the racers' needs was terrific. It was nice to have a sheet/towel provided for the bike in the room. I looked forward to the nightly turndown weather/fact sheet. Staff was very helpful.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Jeffery T., We very much appreciate your comments regarding your stay at the Fairmont Orchid Hawaii. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Dena Hunter Assistant Director, Food and Beverage Fairmont Orchid 80…-7559 de…

AccorHotels certified review
Julie M. Couples - 15/06/2018
« Great resort in Paradise »

Thank you for the service provided during our stay. We really appreciated the resort and its personnel. The room was great and so were the facilities and the restaurants. We chose the Fairmont for the end of our vacation on Hawaii and it was amazing. We could rest and enjoy the beauty of the resort before going back home. The buffet was great as well and so was the Spa.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Julie M., We very much appreciate your comments regarding your stay at the Fairmont Orchid Hawaii. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Dena Hunter Assistant Director, Food and Beverage Fairmont Orchid 80…-7559 de…

AccorHotels certified review
Anonymous Business - 15/06/2018
« Absolutely beautiful resort. »

The resort was so beautiful. The staff was always so helpful and giving. First class experience.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Jim L., We very much appreciate your comments regarding your stay at the Fairmont Orchid Hawaii. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Dena Hunter Assistant Director, Food and Beverage Fairmont Orchid 80…-7559 de…

AccorHotels certified review
Carrie W. Families - 15/06/2018
« Calm, peaceful environment »

We relaxed the moment we stepped on the property. The atmosphere at the beach and pool was that of peace and tranquility. Guests didn’t have music playing or cell phones ringing. And the bed! Most comfortable hotel bed we have ever slept in! Every morning I struggled with, “Where would I rather be - on one of the beach chairs overlooking the Pacific or this amazing bed?” It was a difficult decision to make. Thanks for a great, relaxing vacation.

Our hotel has responded to the review
Our hotel has responded to the review

Aloha Ms. W., Thank you for taking the time to complete a survey regarding your recent stay at Fairmont Orchid. Your feedback is greatly appreciated as it provides us a valuable opportunity to measure how well we are meeting the expectations of our guests. We are truly delighted that you had a very relaxing stay! It is certainly wonderful to know that you enjoyed the hotel, our facilities and our bed. It is actually available for purchase at our Fairmont store at: http://www.fairmont.com/about-us/guest-services/gift-shop/ As well, thank you for recognizing our staff; we are fortunate to have them and would be our pleasure to share your great comments with the team. Thank you for choosing to stay with us and we hope to have the chance to welcome you back to our home when you are on island. Mahalo, Marissa MARISSA ARAKAKI EXECUTIVE ADMINISTRATIVE ASSISTANT Fairmont Orchid One North Kaniku Drive Kohala Coast, Hawaii USA 96743 T + 80… F + 80… ma… fairmont.com

AccorHotels certified review
Anil Couples - 14/06/2018
« Another stay in paradise »

Exceptional people with outstanding service. We'll be back again next year.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Anil S., We very much appreciate your comments regarding your stay at the Fairmont Orchid Hawaii. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Dena Hunter Assistant Director, Food and Beverage Fairmont Orchid 80…-7559 de…

AccorHotels certified review
Crystal S. Couples - 14/06/2018
« not worth the money »

the room needed repairs. the beach was all rocks. the layout is a maze. the phone and fridge had to be replaced since didn't work. the internet was spotty. the desk staff was rude.

Our hotel has responded to the review
Our hotel has responded to the review

Aloha Ms. s., Thank you for taking the time to tell us about your experience at the Fairmont Orchid Hawaii. We are sorry that your experience did not meet your expectations; please allow us to express our sincerest apologies. We strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the phone, fridge as well as internet challenges you experienced and prevent future occurrence. As well, we apologize for the service you received at the front desk. Your feedback has been reviewed with the team and you have our assurance that we strive to uphold the high standards of service excellence for which Fairmont Hotels and Resorts is known. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Mahalo, Marissa MARISSA ARAKAKI EXECUTIVE ADMINISTRATIVE ASSISTANT Fairmont Orchid One North Kaniku Drive Kohala Coast, Hawaii USA 96743 T + 80… F + 80… ma… fairmont.com

AccorHotels certified review
Amela3 Families - 14/06/2018
« Enjoyable stay during busy Half Ironman week, rooms could use an update. »

It was enjoyable and the hotel does a good job hosting this race, which is what we were there for (cheering on a family member). However, the room was dated and could use a renovation. Carpet was old, didn't have available outlets anywhere (at least could have used lamps with plugs), bed was uncomfortable and peaked up in the middle, sheets were rough, shower head not that powerful, etc. The spa, restaurants, common facilities, and the staff were great though!

Our hotel has responded to the review
Our hotel has responded to the review

Aloha Ms. B., Thank you for taking the time to tell us about your experience at the Fairmont Orchid Hawaii. We are truly sorry that your experience did not meet your expectations; please allow us to express our sincerest apologies. At Fairmont, we strive to provide a superior product and service experience for every customer; therefore your feedback is very important to us. Your feedback has been shared with the appropriate leaders for their review. We have also shared your comment about the bed and sheets with our Director of Housekeeping so that they may replace these. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Mahalo, Marissa MARISSA ARAKAKI EXECUTIVE ADMINISTRATIVE ASSISTANT Fairmont Orchid One North Kaniku Drive Kohala Coast, Hawaii USA 96743 T + 80… F + 80… ma… fairmont.com

AccorHotels certified review
Denee M. Friends - 13/06/2018
« Wonderful Hotel! »

we were there for the IronMAn Honu I loved this Hotel! Stay here everytime I come for this race! I love it!

Our hotel has responded to the review
Our hotel has responded to the review

Dear Olivia M., We very much appreciate your comments regarding your stay at the Fairmont Orchid Hawaii. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Dena Hunter Assistant Director, Food and Beverage Fairmont Orchid 80…-7559 de…

AccorHotels certified review
Lindsay D. Couples - 13/06/2018
« Extremely Satisfied Experience »

The most amazing service and beautiful hotel out of our travels. Thank you.

Our hotel has responded to the review
Our hotel has responded to the review

Aloha Ms. D., We very much appreciate your comments regarding your stay at the Fairmont Orchid Hawaii. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. As well, we appreciate the feedback about our prices and have shared this with our Food and Beverage team. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Mahalo, Marissa MARISSA ARAKAKI EXECUTIVE ADMINISTRATIVE ASSISTANT Fairmont Orchid One North Kaniku Drive Kohala Coast, Hawaii USA 96743 T + 80… F + 80… ma… fairmont.com

AccorHotels certified review
Viki M. Families - 13/06/2018
« It was wonderfully relaxing. »

Very easy and elegant at the same time.

Our hotel has responded to the review
Our hotel has responded to the review

Aloha Thank you for taking the time to complete a survey following your recent stay at Fairmont Orchid. We are delighted you enjoyed your stay with us and very much look forward to warmly welcoming you again to Fairmont Orchid should your travels bring you back to Hawaii Island. Mahalo, Dena Hunter Assistant Director, Food and Beverage Fairmont Orchid 80…-7559 de…

AccorHotels certified review
Joseph D. Couples - 13/06/2018

Lovely ocean front room. Special thank you to Anthony.

Our hotel has responded to the review
Our hotel has responded to the review

Aloha Mr. D., Thank you for taking the time to share your comments concerning your stay at the Fairmont Orchid Hawaii. Excellent service is what we strive to be known for; therefore your feedback is extremely important as it enables us to continually improve our service and provide a memorable experience to our valued guests. We noticed that you rated our “service” experience at various areas low. We would greatly appreciate it if you would be willing to provide further information about any problem you may have encountered as this will help us better understand what happened in order to anticipate any future occurrence. As well, we appreciate you recognizing Anthony and it would be of great pleasure to share your wonderful comment with him. Our relationship with our guests is of paramount importance. We hope that you will present us with the opportunity to better serve you soon. Mahalo, Marissa MARISSA ARAKAKI EXECUTIVE ADMINISTRATIVE ASSISTANT Fairmont Orchid One North Kaniku Drive Kohala Coast, Hawaii USA 96743 T + 80… F + 80… ma… fairmont.com

AccorHotels certified review
Mary X. Families - 13/06/2018
« lovely room and beautiful grounds and pool »

room and grounds were lovely, spectacular! refrigerator was minimal

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mary x., We very much appreciate your comments regarding your stay at the Fairmont Orchid Hawaii. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Dena Hunter Assistant Director, Food and Beverage Fairmont Orchid 80…-7559 de…

AccorHotels certified review
Anonymous Couples - 13/06/2018
« Awesome! »

Beautiful location, great resort

Our hotel has responded to the review
Our hotel has responded to the review

Dear Steve V., We very much appreciate your comments regarding your stay at the Fairmont Orchid Hawaii. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Dena Hunter Assistant Director, Food and Beverage Fairmont Orchid 80…-7559 de…

AccorHotels certified review
Christopher S. Couples - 13/06/2018
« Great staff »

A short stay, but the friendliness of the staff really stood out. If its possible to look up the woman that checked us in, she was by far the nicest and genuinely friendly staff member that talked with us.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Christopher S., We very much appreciate your comments regarding your stay at the Fairmont Orchid Hawaii. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Dena Hunter Assistant Director, Food and Beverage Fairmont Orchid 80…-7559 de…

AccorHotels certified review
Anonymous Couples - 13/06/2018
« Wonderful Hotel in a Great Location »

Staying at the Fairmont Orchid was a wonderful experience with caring people dedicated to making sure our stay was everything it could be. from the pool staff, the front desk as well as the housekeeping restaurant staffs, all were dedicated to making sure was satisfying. What they brought to the hotel more than made up for its dated room and tower appointments.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Robert W., We very much appreciate your comments regarding your stay at the Fairmont Orchid Hawaii. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Dena Hunter Assistant Director, Food and Beverage Fairmont Orchid 80…-7559 de…

AccorHotels certified review
Michiel Couples - 13/06/2018
« Great hotel to stay in when you do half Ironman »

Great service, nice staff, nice room. Only thing I did not like was the fact that guests were harassing the turtles and nobody did anything., There was only a small sign that said to respect them, but children were throwing stones at the turtles, girls took selfies and tried to lure them, etc etc. No member of staff did anything. I think the signs should be bigger and there should always be an attendant. Same with the coral reef. People get flippers and snorkel gear but no instructions of why to not stand on the reef, there is only a small sign, that explains it dies when one does that. As a result all the tourists were standing on the coral reef and harassing the wildlife. It gave me a bad feeling and I expect more of a hotel like the Fairmont.

Our hotel has responded to the review
Our hotel has responded to the review

Aloha Mr. V., Thank you for taking the time to complete a survey regarding your recent stay at Fairmont Orchid. Your feedback is greatly appreciated as it provides us a valuable opportunity to measure how well we are meeting the expectations of our guests. We are delighted that your stay was very good. It is certainly wonderful to know that you enjoyed the hotel and our facilities. As well, we want to thank you for your feedback about our signs about the turtle and corals and have shared this with our recreation team, and want to assure our commitment to preserving the honus and our coral reef. Thank you for choosing to stay with us and we hope to have the chance to welcome you back to our home when you are on island. Mahalo, Marissa MARISSA ARAKAKI EXECUTIVE ADMINISTRATIVE ASSISTANT Fairmont Orchid One North Kaniku Drive Kohala Coast, Hawaii USA 96743 T + 80… F + 80… ma… fairmont.com

AccorHotels certified review
Anonymous Families - 10/06/2018
« Good staff but not so many improvements are needed for a Fairmont level experience »

Food is just fair. Service was excellent... especially the beach staff. The hotel charges for every little thing.

Our hotel has responded to the review
Our hotel has responded to the review

Aloha Ms. V., Thank you for taking the time to complete a survey regarding your recent stay at Fairmont Orchid. Your feedback is greatly appreciated as it provides us a valuable opportunity to measure how well we are meeting the expectations of our guests. It was a disappointment to learn of the shortcomings you experienced during your stay. The poor service you described is unacceptable and definitely not in keeping with the high service standards for which Fairmont Hotels and Resorts and Fairmont Orchid are known. We assure you that your experience will be addressed with the team and measures taken to ensure immediate improvement. As well, we appreciate your feedback about your dining experience and have shared this with our culinary team; we are sorry that we did not meet your expectations. Should your travels bring you back to the Island of Hawaii in the future, it would be our pleasure to welcome you back and provide you with a more positive experience. Mahalo, Marissa MARISSA ARAKAKI EXECUTIVE ADMINISTRATIVE ASSISTANT Fairmont Orchid One North Kaniku Drive Kohala Coast, Hawaii USA 96743 T + 80… F + 80… ma… fairmont.com

Our most recent 20 reviews
See more reviews

Web-users rating

Other web-users rate our hotel

Book this hotel
From
From 336.00 USD Non member rate
From 336.00 USD Member's rate Members’ Rate, join while you book
0.00P
Up to {{amount}}% extra off
Members’ Rate, join while you book
Best price guaranteeHow it works?
Not participating hotel As a {{fidelityCard}} member Free: become a member Le Club AccorHotels

When making a booking at this hotel:

  • I earn points
  • I do not earn points
  • I can easily convert my HuaZhu Rewards points into Le Club AccorHotels points (and vice versa)
  • I can use my Rewards points
  • I cannot use my points
  • I benefit from {{fidelityCard}} advantages
  • I benefit from advantages
  • I do not benefit from advantages
  • I can take advantage of the Members' rate
  • I cannot take advantage of the Members' rate
See rates