Fairmont Orchid - Hawaii 5 stars

Customer review rating (ALL Rating) 4.6/5 2,565 reviews

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Description

Hotel extras

  • 10,000 square foot oceanfront pool

  • Tranquil lagoon with white sand beach and shallow water

  • Five restaurants, including oceanfront sunset dining

  • Beach club with water sports and cultural activities

  • Spa Without Walls featuring outdoor treatment spaces

Our accommodation(s)

Hotel location

Fairmont Orchid - Hawaii

1 North Kaniku Drive, Kohala Coast
96743 HAWAII
United States

GPS:19.951222, -155.859672

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Swimming pool
  • Car park
  • Restaurant
  • Wheelchair accessible
  • Fitness center
  • Wi-Fi
  • Air conditioning
  • Breakfast
  • Bar
  • Meeting rooms
  • 100% Non Smoking Property
  • Room service

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

Find out more

ALL Rating  4.6/5  2,565 reviews

TripAdvisor Rating  4.5/5  5,951 reviews

Certificate of excellence 2024

The Big Island Experience

TripAdvisor rating 5.0/5

ecstusy TripAdvisor review

Front Desk Check in- Arrived in the evening and was assisted by Ms Rose Ruehs Assistant Front Office Manager check in went smoothly she's very kind explained everything as I was a first timer in the property. My boyfriend and I was welcomed by her and got a lei. We were also given a welcome amenity in the room and complimentary drink vouchers and Activity pass. Kudos! Her service was exceptional Housekeeping-Our room was taken cared of Ms Marylou she's very welcoming and ensures that our room is clean. Pillows and bed is great got an 8 hours sleep Room Service - Florante Custodia celebrated our Anniversary and we were given a VIP amenities that he personally set up in our room Orchid Court - Aileen Rebbie and from the breakfast area were amazing they Food is great Browns beach House - We were amazed by the ube pandesal with the caramelized butter we dined twice just to have it. Food is very good its a must try and thank you to our servers Tramaine the flash I must say because he is so fast good for the business. With compliments of chocolate macaroon not a fan but still service was great. Binchotan Bar and Grill - servers too young no chit chat just the regular questions "how's everything?'' no connection. Food wasn't that great the menu is limited. If only we knew we could've dined at the Hale Kai instead of binchotan. I thought they only serve drinks at that area. Hale Kai - Thank you to Anthony and Hainani Check out - Thanks to Tiara she's super friendly All in all our stay in this property is one of the best experience that we had. The people here are so friendly and the service is outstanding . We stayed in Fairmont Grand Del Mar Fairmont Century Plaza Fairmont Sonoma Mission Inn Fairmont Orchid is our number 1. Definitely will visit again and highly recommended

Peaceful Hotel

Customer review rating 4.0/5

Josh Business - Confirmed reviews ALL

Well planned, friendly professional staff

Fantastic Stay

Customer review rating 4.5/5

Randy Couples - Confirmed reviews ALL

King suite just super comfy with two showers, wow. Loved the grounds and the pool. The only letdown is the hot-food section at the breakfast buffet.

Excellent place

Customer review rating 5.0/5

Petr S. Couples - Confirmed reviews ALL

Very well, kept hotel and grounds, very clean, super nice staff

Paradise

Customer review rating 5.0/5

Cody B. Couples - Confirmed reviews ALL

The resort was stunning. The service was top quality. The experience is one I’ll never forget.

Dear Mr. B., Thank you so much for your glowing review and for choosing our resort for your couple's getaway! We're thrilled to hear that you found our resort stunning and that you had a top-quality service experience that you'll never forget. We're delighted that you rated all aspects of your stay so highly, from arrival and check-in to accommodation, breakfast, cleanliness, and departure. It's wonderful to know that our team, especially the staff member attending to room 2649, contributed to your satisfaction. Be assured, I will share your survey with her! I know she will be encouraged to know how she impacted your stay! We're also grateful for your positive feedback regarding our sustainable development initiatives and the cleanliness of our resort. Thank you again for your recommendation and for sharing your feedback with us. We hope to have the pleasure of welcoming you back for another unforgettable experience soon! With warm aloha, Barbie Nakamura Director of Quality

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Other web-users rate our hotel

  • 475 reviews 8.9/10 Location
  • 926 reviews 7.4/10 Room
  • 1,417 reviews 8.6/10 Service
  • 12 reviews 6.1/10 WiFi
  • 772 reviews 8.6/10 Amenities
  • 407 reviews 9.2/10 Beach
  • 263 reviews 8.9/10 Pool
  • 236 reviews 6.1/10 Cleanliness

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