Hotel - Fairmont Hotel Macdonald
Fairmont Hotel Fairmont Hotel

Fairmont Hotel Macdonald

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4.5/5 2,253 reviews
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  • The hotel has wifi WIFI/Internet Access
  • The hotel serves breakfast Breakfast
  • The hotel has a bar Bar
  • The hotel has a parking Parking
  • The hotel has a restaurant Restaurant
  • The hotel has air conditioning in rooms Air Conditioning
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Services in the hotel and nearby

Check-in from 15h00
Check out up to 12h00
Paying

Services and practical information

  • WIFI/Internet Access
    • WiFi at the hotel (Paying)
    • High-speed Internet
    • WiFi in your room (Paying)
  • Parking
    • Private indoor parking (Paying)
    • Private outdoor parking (Paying)
    • Public outdoor parking (Paying)
    • Public indoor parking (Paying)
    • Valet parking (Paying)
    • Well-lit parking
  • Accessible bathroom
  • Pet allowed 25  CAD
  • 100% non-smoking hotel
  • Air conditioned
    • Air conditioning
    • Automatic air control
    • Air Conditioning

Leisure and activities

  • Indoor heated pool
  • Fitness centre
  • Well-being
    • Jacuzzi
    • Massage (Paying)
  • Golf  (Nearby)
  • Other sports activities
    • Bicycle hire facilities
    • Squash court
  • Snow Skiing  (Nearby)

Catering

  • 1 restaurant(s)
  • 1 bar(s)

Business services

  • 8 meeting room(s)
  • Conventions hotel
See all services

Hotel location

Our rooms

Fully restored to its original grandeur, The Fairmont Hotel Macdonald offers all the amenities of a world class hotel with attentive, personalized service.The hotel has 198 beautifully appointed guestrooms and suites with either a view of Edmonton City Centre or our View rooms which offer views of Edmontons River Valley, North Americas largest urban park land and the beautiful gardens.

  • 199 rooms
  • 100% non-smoking hotel
    • Air conditioning
    • Emergency exit map
    • Automatic air control
    • Bathroom doors 32 inches wide
    • Telephone
    • Opening windows
    • Work desk in all rooms
    • WiFi in your room
    • Coffee/tea making facilities
    • Sprinkler in room
    • Keycard-operated door locks
    • Audible smoke alarms in rooms
    • Deadbolts and/or locks in rooms
    • Security peephole
    • Emergency info in rooms
Our rooms fittings

Our restaurants and bars

See all our restaurants and bars

Your meetings and events

4.5/5 AccorHotels Rating Based on 2,253 reviews

Our guest reviews for Fairmont Hotel Macdonald

100% genuine reviews from our guests

Find out more
AccorHotels certified review
Anonymous Business - 15/04/2018
« Great location and rooms; some inconveniences »

Overall great - check in was fantastic and went smoothly. They even got our rooms early. Forgot toothpaste and it was brought to my room - fantastic! Two improvement suggestions: Breakfast at Harvest Room begins very late at 6:30am where many flights and my work began earlier. Only thing available was a crowded Tim hortons many blocks away and after asking twice, staff weren’t keen on helping me solve my breakfast issue. Second, was very disappointed by the fitness center, which was very talked up as one of the best outfitted. Gym lacked weight machinery and enough plates for the squat rack weren’t available to lift enough weight...very disappointed I couldn’t meet my fitness goals on my trip despite the high expectations.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mr. W., Thank you very much for taking the time to share your comments regarding your stay at the Fairmont Hotel Macdonald. Exceptional service is what we strive to be known for; therefore your feedback is extremely important as it helps us to continually improve our service and provide a memorable experience to our valued guests. Please allow me to express my sincerest apologies. Please rest assured that we have taken the appropriate measures to address the feedback with our Fitness Centre equipment. Our relationship with our guests is of paramount importance. We hope that you will present us the opportunity to better serve you in the near future. Sincerely, Alfred Jong Fitness Centre Manger

AccorHotels certified review
Joy Business - 14/04/2018
« I enjoyed myself very much »

I love the old world feel with a modern bathroom! The food and service in the lounge was excellent.

AccorHotels certified review
Anonymous Couples - 13/04/2018
« We were actually dissappointed with our stay »

I had called the reservation line to have a special Anniversary weekend booked for my wife and I as we were told to stay at Club Level since we always stay at all Sheraton's and there Club Level when we travel. I had ask if it would be possible to drop our luggage off in the morning before we checked in as we had some business to deal with before our check in at 1pm. I was told no problem and not to worry as our bags would be in the room when we arrived later that day. The Day before I dropped off 2 Wrapped Presents and a BTL of Champagne from 1985 asking to have these in our room before arrival for a surprise, again the front desk was NO Problem we will. We arrive an hour after our anticipated check in time at 2pm, we were sent up to the 7th floor and proceeded with a quick check in and then went to our room on the 8th. when we walked in to our room there was no luggage at all. I called the desk and they said we will go find it for you??? Really??? I then looked around and saw no Presents or BTL of Champagne.... I went back to the desk on the 7th and asked as politely as possible as to where were my Presents and BTL, even showing the agent pictures I took of them at the desk a day before to show I had dropped them off. He said AGAIN We will go look for them. WOW what a great start to an Anniversary weekend. Both Days as I am an Early riser I tried the Breakfast on club level just after 730am and your hot selection of meat and eggs were ice cold... as to why? I can say nobody turned on your warmers for the Le Creusets which take a lot of heat to keep items warm. What a crappy way to start your mornings actually. Then at Check out we were charge Valet for 2 vehicles and asked multiple times ARE YOU SURE YOU DON'T HAVE 2 VEHICLES HERE...Which in turned made getting our vehicle brought up even longer as the had to go by our license plate to verify which one was ours Being that we stay at sheraton's on club level I thought The Macdonalds Club level would be incredible and yet it is closed from 10pm to 7am with no access to just the simplest amenities unlike the Sheraton. Unfortunately for a romantic getaway I would not recommend the Macdonald as they seem to lack the level of Service they explain to be at..... Truly not what my wife was expecteing especially when it was a complete surprise to her to begin with.

AccorHotels certified review
Anonymous Business - 13/04/2018
« ms »

Efficient staff pleasant surroundings

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mrs. H., We very much appreciate your comments regarding your stay at the Fairmont Hotel Macdonald. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff . Thank you again for sharing your experience, we look forward to welcoming you back! Sincerely, Tim Karas

AccorHotels certified review
Aba G. Business - 13/04/2018
« Brief but nice »

I had an overnight stay at the Mac.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mr. Y., Thank you for taking the time to share your comments concerning your stay at the Fairmont Hotel MacDonald. Excellent service is what we strive to be known for; therefore your feedback is extremely important as it enables us to continually improve our service and provide a memorable experience to our valued guests. I noticed that you rated our “Bar service” experience low. I would greatly appreciate it if you would be willing to provide further information about any problem you may have encountered as this will help me better understand what happened in order to anticipate any future occurrence. Our relationship with our guests is of paramount importance. We hope that you will present us with the opportunity to better serve you soon. Sincerely, Joesam Menezes Outlets Supervisor Fairmont Hotel Macdonald 10… Street Edmonton, Alberta Canada T5J 0N6 T + 1 … 6424 M + 1 … 9819 F + 1 … 8017 jo… fairmont.com

AccorHotels certified review
Lindsay S. Families - 12/04/2018
« Completely surpassed all expectations. »

The gold floor team was beyond amazing. So welcoming and attentive. The housekeeping staff was thoughtful. The attention to detail is unlike anything I have experienced from any other hotel.

AccorHotels certified review
Linda X. Couples - 12/04/2018
« Outstanding as usual »

Felt like a king

Our hotel has responded to the review
Our hotel has responded to the review

Dear Ms. X., Thank you for taking the time to complete a survey following your recent stay at The Fairmont Hotel Macdonald. We are delighted you enjoyed your stay with us and very much look forward to welcoming you back in the near future. Yours sincerely, Connie Jakob Executive Office

AccorHotels certified review
Jnr Families - 12/04/2018

The stay got off on the wrong foot. I checked-in online the day before and said I was going to be in town by 2 pm. When we arrived our room wasn't ready until after 4pm. I had to make a big deal to actually get a room. This made my wife and I late for a supper engagement we had planned with friends for weeks.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mr. R., Thank you for taking the time to share your comments concerning your stay at the Fairmont Hotel Macdonald. Excellent service is what we strive to be known for; therefore your feedback is extremely important as it enables us to continually improve our service and provide a memorable experience to our valued guests. I want to apologize for the challenges you experienced during your arrival. It is our standard that rooms are ready by 3pm and understand that the delay caused challenges for your evening event. Our relationship with our guests is of paramount importance. I look forward the opportunity to welcome you back to the Fairmont Hotel Macdonald and offer you a reduced rate and complimentary upgrade to Deluxe View Room. You can contact me directly! Sincerely, Tim Karas 78…

AccorHotels certified review
Melissa S. Families - 12/04/2018

It was a very enjoyable experience. My kids loved it and asking to come back again.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Ms. S., Thank you for taking the time to complete a survey following your recent stay at The Fairmont Hotel Macdonald. We are delighted you and your family enjoyed your stay with us and very much look forward to welcoming you back in the near future. Yours sincerely, Connie Jakob Executive Office

AccorHotels certified review
Anonymous Business - 12/04/2018
« Front of house staff excelkent »

Good except for the bar food.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mr. K., Thank you for taking the time to share your comments concerning your stay at the Fairmont Hotel Macdonald. Excellent service is what we strive to be known for; therefore your feedback is extremely important as it enables us to continually improve our service and provide a memorable experience to our valued guests. I noticed that you rated our bar food experience low. I would greatly appreciate it if you would be willing to provide further information about any problem you may have encountered as this will help me better understand what happened in order to anticipate any future occurrence. Our relationship with our guests is of paramount importance. We hope that you will present us with the opportunity to better serve you soon. Sincerely, Joesam Menezes Outlets Supervisor Fairmont Hotel Macdonald 10… Street Edmonton, Alberta Canada T5J 0N6 T + 1 … 6424 M + 1 … 9819 F + 1 … 8017 jo… fairmont.com

AccorHotels certified review
Shane Families - 12/04/2018
« Great hotel »

Great comfortable hotel with friendly staff

AccorHotels certified review
Richard Couples - 11/04/2018
« Gold room service is the way to go »

Very enjoyable stay. The lounge on the 7 floor is perfect for breakfast, for reading and relaxation, and if need be conduct business remotely. Staff always and consistently helpful.

AccorHotels certified review
Kathryn N. Business - 11/04/2018
« Exceeded my expectations on all levels. »

Upgraded free of charge to 7th Floor Gold which provided fantastic amenities during my business stay. Gym was equipped better than any other hotel gym I've used, 7th Floor Breakfast Lounge food was incredible and I frequented the Lounge on the Main level. Food, service and atmosphere was outstanding. I loved the fact that the GM's dog was present during my stay, reminded me of home.

AccorHotels certified review
Tina P. Couples - 11/04/2018
« We were spoiled »

Right from the moment we pulled up we were taken care of. Our room was immaculate.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Ms.P., Thank you for taking the time to complete a survey following your recent stay at The Fairmont Hotel Macdonald. We are delighted you enjoyed your stay with us and very much look forward to welcoming you back in the near future. Yours sincerely, Connie Jakob Executive Office

AccorHotels certified review
Paul B. Families - 11/04/2018
« Amazing Easter staycation »

We decided to have a stay at home holiday for the Easter long weekend, which co-incided this year with our daughter's fourth birthday. The hotel went over the top, leaving treats and a gift for our daughter in our room upon arrival. The Easter events were exceptional, and once our daughter got over her fear of the Easter Bunny who was wandering the lobby, it became a highlight of the visit. The pool, the grounds, the room, and the dining were all exceptional. What a great escape that required no travel.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mr.B., Thank you for taking the time to complete a survey following your recent stay at The Fairmont Hotel Macdonald. We are delighted you & your family enjoyed your Edmonton Easter-Stay-cation with us and very much look forward to welcoming you back in the near future. Yours sincerely, Connie Jakob Executive Office

AccorHotels certified review
Alison L. Couples - 11/04/2018
« Perfect staycation »

We were treated very well by all the staff. We enjoyed massages and dining.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Ms. L., We very much appreciate your comments regarding your stay at the Fairmont Hotel Macdonald. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Alfred Jong Fitness Centre Manager

AccorHotels certified review
Cynthia Families - 11/04/2018
« We certainly enjoyed top notch service and amenities »

First off, I’d like to give a huge shout out to the call centre. I’ve talked to them twice this year for two separate reservations and it is the most pleasant booking experience I’ve ever had. Both times. Our room was magnificent! Gorgeous! The gold level service was a very special treat. I’m not sure we will be able to stay anywhere else in edmonton

AccorHotels certified review
Drj Couples - 11/04/2018
« Best place to celebrate my 65th birthday, like ever!! »

Great facility; awesome staff

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mr. K., Thank you for taking the time to complete a survey following your recent stay at The Fairmont Hotel Macdonald. We are delighted you enjoyed your stay with us and very much look forward to welcoming you back in the near future. Yours sincerely, Connie Jakob Executive Office

AccorHotels certified review
Bibi Families - 07/04/2018

Very good help with suitcase nice room

Our hotel has responded to the review
Our hotel has responded to the review

Dear Irene B., We very much appreciate your comments regarding your stay at the Fairmont Hotel Macdonald. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Paul Wright Night Manager

AccorHotels certified review
Bev Families - 06/04/2018
« You can always count on the Fairmont »

friendly, clean, quiet, great location

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mr Tonkinson, We very much appreciate your comments regarding your stay at the Fairmont Hotel Macdonald. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Garrett Turta General Manager

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