Fairmont Hotel Macdonald 4 stars

Customer review rating 4.5/5 4,085 reviews
Fairmont Hotel Macdonald
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Hotel extras

Majestically perched on the banks overlooking the river valley. Old world grandeur, new world technology. Our intimate size allows us to provide personalized and attentive service to each of our guests. Two large banquet rooms

Services in the hotel and nearby

Check-in from 15h00

Check out up to 12h00

Paying

Services and practical information
  • WIFI/Internet Access
  • Parking
  • Accessibility for people with reduced mobility
  • Pets allowed
  • Babysitting on request
  • 100% non-smoking hotel
  • Air conditioned
  • Gift shop/newspaper shop
  • Porter
Leisure and activities
  • Indoor heated pool
  • Fitness centre
  • Well-being
  • Babysitting on request
  • Golf (Nearby)
  • Other sports activities
  • Snow Skiing (Nearby)
Catering
  • 1 restaurant(s)
  • 1 bar(s)
Business services
  • 8 meeting room(s)
  • Conventions hotel

Hotel location

Fairmont Hotel Macdonald

10065 100th Street
T5J 0N6
edmonton
canada

Tel: +17804245181

Fax: (+1)7804296481

Contact email

Check-in from 15h00

Check out up to 12h00

  • By plane

    EDMONTON INTERNATIONAL AIRPORT At 29km / 18.02 miles

GPS :53.540393, -113.489659

Our accommodations

Each of the hotel's 198 classically-designed guestrooms, including specialty suites are tastefully adorned with the finest amenities expected of a 4 star luxury hotel. Guestrooms offer various views of the city or North Saskatchewan River Valley, and are well-appointed with a premium-stocked mini fridge, LCD TV, a bath or walk-in shower, two terrycloth bathrobes, and individual air conditioning.

Fairmont King

  • Max. number of persons: ‌3
  • Area: From 28
  • Wireless internet in your room
  • Bathrobe
  • Coffee/tea making facilities
  • Ironing board and flat-iron
  • Phone(...)

Fairmont Queen

  • Max. number of persons: ‌2
  • Area: From 28
  • Wireless internet in your room
  • Bathrobe
  • Coffee/tea making facilities
  • Ironing board and flat-iron
  • Phone(...)

Fairmont View King

  • Max. number of persons: ‌3
  • Area: From 28
  • Wireless internet in your room
  • Bathrobe
  • Coffee/tea making facilities
  • Ironing board and flat-iron
  • Phone(...)

Deluxe King

  • Max. number of persons: ‌3
  • Area: From 35
  • Wireless internet in your room
  • Bathrobe
  • Coffee/tea making facilities
  • Ironing board and flat-iron
  • Phone(...)

Deluxe 2 Doubles

  • Max. number of persons: ‌4
  • Area: From 35
  • Wireless internet in your room
  • Bathrobe
  • Coffee/tea making facilities
  • Ironing board and flat-iron
  • Phone(...)

Deluxe View King

  • Max. number of persons: ‌3
  • Area: From 35
  • Wireless internet in your room
  • Bathrobe
  • Coffee/tea making facilities
  • Ironing board and flat-iron
  • Phone(...)

Deluxe View 2 Doubles

  • Max. number of persons: ‌4
  • Area: From 35
  • Wireless internet in your room
  • Bathrobe
  • Coffee/tea making facilities
  • Ironing board and flat-iron
  • Phone(...)

Grand Deluxe View 2 Queen

  • Max. number of persons: ‌4
  • Area: From 42
  • Wireless internet in your room
  • Bathrobe
  • Coffee/tea making facilities
  • Ironing board and flat-iron
  • Phone(...)

One Bedroom Suite King

  • Max. number of persons: ‌4
  • Area: From 37
  • Wireless internet in your room
  • Bathrobe
  • Coffee/tea making facilities
  • Ironing board and flat-iron
  • Phone(...)

Signature King

  • Max. number of persons: ‌3
  • Area: From 35
  • Wireless internet in your room
  • Bathrobe
  • Coffee/tea making facilities
  • Ironing board and flat-iron
  • Phone(...)

Charles Melville Hays King

  • Max. number of persons: ‌2
  • Area: From 38
  • Wireless internet in your room
  • Bathrobe
  • Coffee/tea making facilities
  • Ironing board and flat-iron
  • Phone(...)

King George VI Suite

  • Max. number of persons: ‌3
  • Area: From 68
  • Wireless internet in your room
  • Bathrobe
  • Coffee/tea making facilities
  • Ironing board and flat-iron
  • Phone(...)

Lois Hole Suite

  • Max. number of persons: ‌3
  • Area: From 56
  • Wireless internet in your room
  • Bathrobe
  • Coffee/tea making facilities
  • Ironing board and flat-iron
  • Phone(...)

Sir Winston Churchill Suite

  • Max. number of persons: ‌3
  • Area: From 125
  • Wireless internet in your room
  • Bathrobe
  • Coffee/tea making facilities
  • Ironing board and flat-iron
  • Phone(...)

King Edward VIII Suite

  • Max. number of persons: ‌3
  • Area: From 125
  • Wireless internet in your room
  • Bathrobe
  • Coffee/tea making facilities
  • Ironing board and flat-iron
  • Phone(...)

Queen Elizabeth II Suite

  • Max. number of persons: ‌4
  • Area: From 223
  • Wireless internet in your room
  • Bathrobe
  • Coffee/tea making facilities
  • Ironing board and flat-iron
  • Phone(...)

Fairmont View 2 Doubles

  • Max. number of persons: ‌4
  • Area: From 28
  • Wireless internet in your room
  • Bathrobe
  • Coffee/tea making facilities
  • Ironing board and flat-iron
  • Phone(...)

Fairmont 2 Doubles

  • Max. number of persons: ‌4
  • Area: From 28
  • Wireless internet in your room
  • Bathrobe
  • Coffee/tea making facilities
  • Ironing board and flat-iron
  • Phone(...)

Fairmont Gold King

  • Max. number of persons: ‌2
  • Area: From 28
  • Wireless internet in your room
  • Bathrobe
  • Coffee/tea making facilities
  • Ironing board and flat-iron
  • Phone(...)

Fairmont Gold King View

  • Max. number of persons: ‌2
  • Area: From 28
  • Wireless internet in your room
  • Bathrobe
  • Coffee/tea making facilities
  • Ironing board and flat-iron
  • Phone(...)

Signature 2 Doubles

  • Max. number of persons: ‌4
  • Area: From 43
  • Wireless internet in your room
  • Bathrobe
  • Coffee/tea making facilities
  • Ironing board and flat-iron
  • Phone(...)

Fairmont Gold 2 Queen Beds

  • Max. number of persons: ‌4
  • Area: From 28
  • Wireless internet in your room
  • Bathrobe
  • Coffee/tea making facilities
  • Ironing board and flat-iron
  • Phone(...)

Two Bedroom Suite

  • Max. number of persons: ‌7
  • Area: From 120
  • Wireless internet in your room
  • Bathrobe
  • Coffee/tea making facilities
  • Ironing board and flat-iron
  • Phone(...)

Fairmont Gold Exec Suite

  • Max. number of persons: ‌2
  • Area: From 33
  • Wireless internet in your room
  • Bathrobe
  • Coffee/tea making facilities
  • Ironing board and flat-iron
  • Phone(...)

Signature Suite

  • Max. number of persons: ‌2
  • Area: From 43
  • Wireless internet in your room
  • Bathrobe
  • Coffee/tea making facilities
  • Ironing board and flat-iron
  • Phone(...)

Our restaurants and bars

HARVEST ROOM

Type of cuisine: International

The Harvest Room beckons with a warm and vibrant atmosphere, enhanced by a magnificent view of the River Valley. Diners enjoy award-winning cuisine featuring regional specialties such as Alberta beef, game, freshwater fish, and local produce.

Lunch

11:00 - 14:00

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Dinner

17:30 - 21:00

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

THE CONFEDERATION LOUNGE

Photo non contractuelle / Strictly non binding

The Confederation Lounge, an estate library-style lounge, with its plush chairs and welcoming atmosphere, is the best place to unwind with a beverage and admire the picture-perfect view of the North Saskatchewan River Valley.

Your meetings and events

Our meeting rooms

  • Number of meeting rooms: 8

  • Maximum size: 334 m²

  • Maximum capacity: 300 people

  • Maximum banquet capacity: 250 people

Find out more

Our guest reviews for
Fairmont Hotel Macdonald

100% genuine reviews from our guests

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AccorHotels Rating 4.5/5

4,085 reviews

Awesome but slightly confusing.

Customer review rating 4.5/5

Anonymous Couples - 11/07/2019 AccorHotels certified review

I booked my stay on the Fairmont website. I booked a "bed and breakfast" package. I used your online tool to enhance my stay with parking and champagne and strawberries. Upon check-in I was informed that I had been upgraded to the gold floor. Awesome! I was informed about the breakfast served on the 7th floor. I was also assured I could also take breakfast downstairs in the Harvest room. The room was well beyond my expectations and the bottle of champagne was chilled and awaiting us. Alas, no strawberries. The next morning we fronted up for breakfast at the Harvest room. We were told that since we were on the 7th floor that's where our breakfast was. I explained we had been told at check-in we could have breakfast downstairs. The server was confused but gracious. Breakfast was delicious and eating on the patio was much nicer than upstairs in the gold lounge. After breakfast we went back upstairs. I talked to a lady at the gold desk on the 7th floor and explained the confusion we had had at breakfast. She checked our reservation and clearly stated that it wasn't a problem and we would not be charged for breakfast. We returned later to check out and there was a different gentleman manning the gold desk. I asked to check out and he promptly produced a folio that included our package price plus 2 breakfast. He looked confused saying he had never seen this kind of booking before. He promised to correct the bill and email me a new folio. I've seen how much you charged to my card, which seems to be our package price plus 1 breakfast. Problem is I have yet to get a final folio emailed to me. I really haven't cared too much since the room was spectacular, even without the strawberries. But for $809.54/night it should be.

Dear Mr. L., Thank you very much for taking the time to share your comments regarding your stay at Fairmont Hotel Macdonald. Exceptional service is what we strive to be known for; therefore your feedback is extremely important, as it helps us to continually improve our service and provide a positive & memorable experience to our valued guests. Although I am pleased to hear you enjoyed your Fairmont Gold room, please allow me to express my sincerest apologies for your breakfast experience. Please rest assured that I have taken the appropriate measures to address the problems you've expressed, by bringing your comments to the Executive Team in order to prevent any future occurrence. I regret that we did not provide a seamless experience and for the breakdown in communication and confusion on our part with your reservation. I appreciate you taking the time to share this with us. Please be assured, I will pass your request for a final folio to be emailed to you as soon as possible. Our relationship with our guests is of paramount importance. We hope that you will present us the opportunity to better serve you in the near future. Please do not hesitate to contact me directly prior to any future stays, as I would love to ensure your stay is exceptional. Sincerely, Asia Johnson Executive Assistant
Customer review rating 4.5/5

Crystal H. Couples - 10/07/2019 AccorHotels certified review

The next room was so loud talking and yelling at 3:30am

Dear Ms. H., Thank you for choosing Fairmont Hotel Macdonald and for taking the time to share your experience. I am very sorry to learn of the reported noise disturbance encountered, and I deeply regret the impact this had on your stay. Our team is committed to enforcing our zero tolerance noise policy, and are always happy to address any concerns brought to our attention. I apologize profusely that we were unable to provide assistance. It is our genuine hope that we will have a future opportunity to welcome you back to our hotel. I invite you to contact me directly in advance of your next arrival as I would like to personally ensure your stay is nothing short of exceptional. Thank you again for your feedback. It is truly appreciated. Sincerely, Asia Johnson Executive Assistant

Not the usual standard

Customer review rating 4.5/5

Tania Couples - 09/07/2019 AccorHotels certified review

We booked city view room and were upgraded to the river side at check in. The room ended up being extremely noisy until 1:30am from the garden below and wedding gueste visiting and yelling out there. This was an issue as we needed to be up at 6:30am for an early work departure. My husband also asked upon arrival to have chocolate covered strawberries sent up to the room and they never arrived. Lastly the internet wouldn't allow me to log on but I had a charge at checkout for internet service. At checkout I shared my displeasure and the hotel removed the wifi and comped us our movie.

Dear Ms. T., Thank you for taking the time to tell us about your experience at Fairmont Hotel Macdonald. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Fairmont Hotel Macdonald, we strive to provide a superior service experience for every guest; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problems you experienced to prevent future occurrence. I am happy to hear that the team was able to provide some compensation for the displeasure and disappointment for not meeting our usual standard. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Asia Johnson Executive Assistant

Beautifully maintained

Customer review rating 4.5/5

Marisa Couples - 09/07/2019 AccorHotels certified review

So clean, beautifully maintained, wonderful sheets!

Dear Ms. N., We truly appreciate your comments regarding your stay at the Fairmont Hotel Macdonald. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Asia Johnson Executive Assistant
Customer review rating 4.5/5

Jennifer H. Families - 09/07/2019 AccorHotels certified review

Very good service, check in was slow though

Dear Ms. H., Thank you for taking the time to complete a survey following your recent stay at Fairmont Hotel Macdonald. We greatly value and appreciate your positive and constructive feedback and it will be my pleasure to share your kind compliments with our team including in regards to your check-in experience. Your experiences will serve as an encouragement to all of our colleagues as we strive every day to provide the highest standards of service for our valued guests. Thank you again for sharing your experience, and we very much look forward to warmly welcoming you again to Fairmont Hotel Macdonald in the near future. Yours sincerely, Asia Johnson Executive Assistant

It was fine.

Customer review rating 4.5/5

Anonymous Couples - 08/07/2019 AccorHotels certified review

My short stay was nothing special. Room was lovely but the overall experience was just ok.

Dear Ms. B., Thank you for taking the time to tell us about your experience at Fairmont Hotel Macdonald. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Fairmont, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. I understand you had difficulty receiving a toothbrush from your TV and I apologize for this inconvenience. We will look into this matter to prevent from happening again in the future. Please do not hesitate to contact me directly prior to your next stay because it is my sincere desire to provide an exceptional stay, not just ok. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Asia Johnson Executive Assistant

My family loves the Fairmont MacDonald

Customer review rating 4.5/5

Harold Families - 08/07/2019 AccorHotels certified review

Rooms are awesome. Staff is amazing. Food and drinks are always good. My family loves to go to Thebes fairmont MacDonald. My 4 year old is always excited to go what she calls “the castle”.

Dear Mr. C., Thank you for taking the time to complete a survey following your recent stay at Fairmont Hotel Macdonald. We are delighted you enjoyed your stay with us and your daughter is excited to come and visit our 'Castle on the Hill'. It is our genuine desire to make moments into memories such as the experience you and your family have shared with us. We very much look forward to warmly welcoming you again to Fairmont Hotel Macdonald in the near future. Yours sincerely, Asia Johnson Executive Assistant

Good

Customer review rating 4.5/5

Anonymous Couples - 08/07/2019 AccorHotels certified review

We enjoy our stay at the hotel. The staff were very friendly and we really like the pool, hot tub, and the large recreational facility.

Dear Ms. T., Thank you for choosing Fairmont Hotel Macdonald and for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon. Sincerely, Asia Johnson Executive Assistant

Local getaway

Customer review rating 4.5/5

A. W. Couples - 08/07/2019 AccorHotels certified review

Great. Hotel staff were professional and well mannered. The Garden was beautiful and the funicular(sp?) that goes down to a lookout point was nice to try out. Room was clean, and this was our first time bringing a pet alone for a holiday. Pet fee was very reasonable, and the entire process was easy and seamless. Will not wait to book again.

Dear Mr W., We truly appreciate your comments regarding your stay at the Fairmont Hotel Macdonald. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Asia Johnson Executive Assistant

Disappointed with arrival and lack of attention to sort out accessibility options

Customer review rating 4.5/5

Bonnie Families - 08/07/2019 AccorHotels certified review

I was disappointed with the state of readiness of the room. I called 3 times before my trip with my father who has limited mobility, he has difficulty sitting up and down to a chair height. I was told the room had a roll in shower when I spoke on the phone previously. There are no roll in showers at the Fairmont Hotel Macdonald I found out when we arrived, this should have been more clearly communicated. The cot was not in the room, which was expected. We had to wait for housekeeping staff to come and help us figure eout the specific accessories we needed.

Dear Ms. D., Thank you for taking the time to tell us about your experience at Fairmont Hotel Macdonald. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Fairmont, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We strive to provide assistance to our guests with mobility issues and your feedback is surprising and disappointing. I can assure you that this will be under review. Please do not hesitate to contact me directly to discuss this further or for any additional information you wish to proved. As well as addressing the concerns from your most recent stay with us, I encourage you to please contact me directly prior to any future stay to ensure you have an exceptional experience. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Asia Johnson Executive Assistant

I had called to add an extra night, I was unaware of the huge increase in price.

Customer review rating 4.5/5

Dr. M. A. Friends - 07/07/2019 AccorHotels certified review

When I added an extra night to my stay, your staff did not make me aware of the big price difference in my room for that night. this brought my average price from 240 to 320 for my 5 night stay. Had I known about the increase in price, i would have stayed elsewhere. I waited over 3 hours for my room to be ready upon arrival (i agreed to an upgrade, however I did not know the price was higher for that night). The staff at checkout did reimburse me approx 100$ however, I still think that it was not enough given the huge price difference. I think your staff should have told me about the 590$ per night when adding another day. Otherwise my stay was good. I will not be staying at a Fairmont anytime soon.

Dear Mr. A., Thank you for taking the time to tell us about your experience at Fairmont Hotel Macdonald. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Fairmont, we strive to provide a superior service experience for every guest; therefore your feedback is very important to us. Rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. Please note that this problem was an exception to our normal practices, therefore a credit refund will be issued to your account. Mallory will be reaching out to you to make arrangements for this. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Please do not hesitate to contact me directly if you have any further concerns. Sincerely, Asia Johnson Executive Assistant

Not the usual Fairmont stay, but adequate

Customer review rating 4.5/5

T.d. Couples - 06/07/2019 AccorHotels certified review

We have stayed at many Fairmonts in the past, including the Hotel MacDonald. Overall the stay was okay, not fantastic but good. The room was a bit tired with peeling paint on the ceiling (not a big deal) the smell of cooking food on our 5th was quite noticeable during our entire stay. The water was off from 1:00am on into the morning. We were notified that this was to happen, but unfortunately we arrived at our room at about 1:30 am after an event we attended - it would have been nice to leave a couple of water bottles in our room so we could have brushed our teeth etc.

Dear Mr. D., Thank you for taking the time to tell us about your experience at Fairmont Hotel Macdonald. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Fairmont, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence including your comment about providing water bottle for brushing teeth when an instance such as water shut off for repairs should occur. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Please do not hesitate to contact me directly prior to any future stays, as I will ensure your experience is exceptional. Thank you again. Sincerely, Asia Johnson Executive Assistant
Customer review rating 4.5/5

Anonymous Couples - 06/07/2019 AccorHotels certified review

We were upgraded upon arrival and given a complimentary breakfast for our 20th wedding anniversary. It made us feel like our special occasion was special to the hotel as well.

Dear Ms. R., We very much appreciate your comments regarding your stay at Fairmont Hotel Macdonald. It is our genuine hope to provide exceptional service to each and every one of our valued guests. It is always a pleasure to receive positive feedback. Thank you for taking the time to complete a survey and share this with us. I am so happy we could be apart of your anniversary celebration. I hope we turned a moment into a memory! Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Asia Johnson Executive Assistant

Great Service.

Customer review rating 4.5/5

Anonymous Business - 06/07/2019 AccorHotels certified review

Staff was extremely helpful.

Dear Mr. K., Thank you for choosing Fairmont Hotel Macdonald. We truly appreciate your comments regarding your recent stay. It is always a pleasure to receive such positive feedback. I will be sure to share this with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Asia Johnson Executive Assistant

Weekend trip

Customer review rating 4.5/5

Anonymous Couples - 06/07/2019 AccorHotels certified review

Nothing out of the ordinary- usual stay at this property

Dear Mr. & Mrs. H., Thank you for the great review of our hotel! We are glad that you enjoyed your last stay and always look forward to having you join us at Fairmont Hotel Macdonald; your home away from home. Sincerely, Asia Johnson Executive Assistant

great, enjoy the meals, best gym around

Customer review rating 4.5/5

Pc Business - 05/07/2019 AccorHotels certified review

great, enjoy the meals, best gym around

Dear Mr. C., We appreciate your comments regarding your stay at Fairmont Hotel Macdonald. It is always a pleasure to receive positive feedback. I will share your comments with our team, including our Health Club Team! I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Asia Johnson Executive Assistant

Breakfast should be include for $283 per night

Customer review rating 4.5/5

Bill H. Friends - 05/07/2019 AccorHotels certified review

Your a grand old hotel with a beautiful river vally view location but your are too expensive.

Dear Mr. H., Thank you very much for taking the time to share your comments regarding your stay at Fairmont Hotel Macdonald. Exceptional service is what we strive to be known for; therefore your feedback is extremely important as it helps us to continually improve our service and provide a memorable experience to our valued guests. Please allow me to express my sincerest apologies for your disappointment with the value for money and issues you were having with the heating and cooling system. I will look into the room you were staying in to address these issues to the best of my ability. Our relationship with our guests is of paramount importance. We hope that you will present us the opportunity to better serve you in the near future. Please do not hesitate to contact me directly prior to your next stay, as I would love to assist booking you a room with a lower rate if possible and to ensure your stay is seamless! Sincerely, Asia Johnson Executive Assistant

My room was a disgrace, roadside motel quality at luxury hotel prices.

Customer review rating 4.5/5

Traveller871991 Business - 04/07/2019 AccorHotels certified review

The hotel itself is very nice in its common areas – lobby, gardens, bar, restaurant. But my room was terrible. Torn carpet, dirty windows, bad view. Worst of all was the level of noise. My room was right next to the elevator and you could hear every person coming and going and every conversation. Twice during my 6-night stay I was woken up at night by groups of drunk people congregating by the elevator area with loud conversations. I complained to the reception to no avail.

Dear Ms. M., Thank you for taking the time and trouble to tell us about your experience at Fairmont Hotel Macdonald. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Fairmont Hotel Macdonald, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problems and prevent future occurrence. We do have planned renovations this fall that will address some of your comments regarding your room. As far as noise level from other guests, our team is committed to enforcing our zero tolerance for noise and are always happy to assist with concerns brought to our attention. I apologize profusely that we aware unable to provide that assistance for you. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Please do not hesitate to contact me directly on 78… if you wish to discuss this matter in further details. Sincerely, Asia Johnson Executive Assistant

Wonderful

Customer review rating 4.5/5

C.m. Couples - 04/07/2019 AccorHotels certified review

Lovely hotel, we were so surprised when room was upgraded and breakfast added to our stay! Always recommend this location and hotel chain to everyone.

Dear Ms. M., Thank you for choosing Fairmont Hotel Macdonald. We truly appreciate your comments regarding your stay. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff. Exceptional service is what we strive to be known for and provide to our valued guests every day. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Asia Johnson Executive Assistant

Wonderful stay for our second anniversary

Customer review rating 4.5/5

Eilsk Couples - 04/07/2019 AccorHotels certified review

My husband and I recently spent our anniversary at the Fairmont Hotel Macdonald. Everything about it was wonderful. It started with the pre arrival email from Nicholas who couldn’t be more helpful, then continued with our check in at the front desk, our excitement at the size of our executive suite room on the gold floor (one of my favourite hotel rooms ever), and fun drinks on the patio with our server, David. Even the pool attendant was a joy. The food was great on the gold floor and the gold concierges were also very friendly and accommodating. It’s hotel experiences like this that make special events even more special. I couldn’t fault my stay apart from my meal at the Harvest Room. The food was mediocre at best. However, our server was very nice and the food wasn’t her fault. We didn’t complain about the steak being over done as we didn’t want to ruin the evening but the chef must have known when he sent it out. I would stay here again in a heartbeat (i’d just eat somewhere else downtown). Thank you everyone for making us feel so welcome.

Dear Ms. K., We truly appreciate your comments regarding your stay at Fairmont Hotel Macdonald. It is always a pleasure to receive positive feedback. I will share your comments with our team, including with the Food & Beverage Manager. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. I am thrilled you enjoyed your Anniversary celebrations here. It is our desire to turn moments into memories. Thank you for choosing Fairmont Hotel Macdonald. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Asia Johnson Executive Assistant
Our most recent 20 reviews

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