Hotel - Fairmont Hotel Macdonald
Fairmont Hotel Fairmont Hotel

Fairmont Hotel Macdonald

4.5/5 3,414 reviews
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  • The hotel has wifi WIFI/Internet Access
  • The hotel serves breakfast Breakfast
  • The hotel has a bar Bar
  • The hotel has a parking Parking
  • The hotel has a restaurant Restaurant
  • The hotel has air conditioning in rooms Air Conditioning
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From 209.00 CAD Non member rate
From 198.55 CAD Member's rate Members’ Rate, join while you book
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Services in the hotel and nearby

Check-in from 15h00
Check out up to 12h00

Services and practical information

Paying
  • WIFI/Internet Access
    • WIFI at the hotel (Paying)
    • High-speed Internet
    • WIFI in your room (Paying)
  • Parking
    • Private indoor parking (Paying)
    • Private outdoor parking (Paying)
    • Public outdoor parking (Paying)
    • Public indoor parking (Paying)
    • Valet parking (Paying)
    • Well-lit parking
  • Accessible bathroom
  • Pets allowed 25  CAD
  • 100% non-smoking hotel
  • Air conditioned
    • Air conditioning
    • Automatic air control
    • Air Conditioning

Leisure and activities

  • Indoor heated pool
  • Fitness centre
  • Well-being
    • Jacuzzi
    • Massage (Paying)
    • Sauna
  • Golf  (Nearby)
  • Other sports activities
    • Bicycles rental
    • Squash court
  • Snow Skiing  (Nearby)

Catering

  • 1 restaurant(s)
  • 1 bar(s)

Business services

  • 8 meeting room(s)
  • Conventions hotel
See all services

Hotel location

Our rooms

Fully restored to its original grandeur, The Fairmont Hotel Macdonald offers all the amenities of a world class hotel with attentive, personalized service.The hotel has 198 beautifully appointed guestrooms and suites with either a view of Edmonton City Centre or our View rooms which offer views of Edmontons River Valley, North Americas largest urban park land and the beautiful gardens.

  • 198 rooms
  • 100% non-smoking hotel
    • Air conditioning
    • Emergency exit map
    • Automatic air control
    • Bathroom doors 32 inches wide
    • Telephone
    • Opening windows
    • Work desk in all rooms
    • WIFI in your room
    • Coffee/tea making facilities
    • Sprinkler in room
    • Keycard-operated door locks
    • Audible smoke alarms in rooms
    • Deadbolts and/or locks in rooms
    • Security peephole
    • Emergency info in rooms
Our rooms fittings

Our restaurants and bars

See all our restaurants and bars

Your meetings and events

4.5/5 AccorHotels Rating 3,414 reviews

Our guest reviews for Fairmont Hotel Macdonald

100% genuine reviews from our guests

Find out more
Anonymous Friends - 12/01/2019 AccorHotels certified review
« Fine »

I love staying at Fairmont hotels and this is one of the reasons we decided to have our wedding here and stay for a couple nights. Unfortunately, I found that there were some details that were easily overlooked. For example, I booked 2 rooms for me and my bridesmaids to stay in, and the staff I spoke to on the phone were very helpful and said they made clear notes that we would need to have rooms next to/close to each other. When I arrived to check in, the staff at the front desk had no idea what I was talking about and could not move our rooms close to each other at all. We ended up being 3 floors apart, which was disappointing as I booked early and checked in as quickly as I was able to. Staff just cited that they had to move lots of rooms around.

Anonymous Couples - 12/01/2019 AccorHotels certified review
« Always a great stay »

Gold rooms are beautiful

Our hotel has responded to the review
Our hotel has responded to the review

Dear Ms. R., Thank you for taking the time to complete our survey regarding your recent December 30th, stay with us at the Fairmont Hotel Macdonald. Ms. R., it was a pleasure to read your feedback and your comments will be shared with the department for recognition. On behalf of the entire team , thank you for your business and we look forward to welcoming you back in the near future. Sincerely, Connie Jakob Guest Services Manager

John B. Couples - 11/01/2019 AccorHotels certified review
« Great gem in the city and beautiful hotel »

Came to spend New Year's Eve in edmonton and January 1st for wife birthday day. Both of us had a great massage on December 31, 2018 with Helina. Steamroom was great. However, hot tub was not to hot. It was not busy on arrival and no one greeted us to bring in luggage. Keys given to us at checkin did not work. However, our room was great. federation lounge bartenders need to up there game on drink quality. Certain bartender cannot a good make an old fashion (ie. to much ice)? hotel MacDonald needs a outdoor winter lounge and fire pit like Fairmont lake Louise, Banff and jasper park lounge. Dinner menu at harvest room a great improvement with veggie options. Otherwise always a great escape in city of edmonton.

Anonymous Business - 10/01/2019 AccorHotels certified review
« Lovely »

It's always a treat to stay at a Fairmont, everyone is friendly and you feel special and pampered in the room as well as in the restaurant.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Ms. K., Thank you for taking the time to complete our survey regarding your recent January 5th, stay with us at the Fairmont Hotel Macdonald. Ms. K., it was a pleasure to read your feedback and your comments will be shared with the departments for recognition. On behalf of the entire team , thank you for your business and we look forward to welcoming you back in the near future. Sincerely, Connie Jakob Guest Services Manager

Anonymous Couples - 10/01/2019 AccorHotels certified review

Very disappointed, the add on items I requested at time of booking, were not in room on arrival. I had to call twice to have the champagne and strawberries as well as the wine and cheese to finally get delivered. These did not arrive either in our second day. The toilet in our room that I upgraded to didn’t work had to call maintenance. However the New Year’s Eve Dinner and service was excellent.

Anonymous Couples - 10/01/2019 AccorHotels certified review
« Completely satisfied »

We were both so spoiled from the minute we walked through the doors to the last sad moments we left.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Ms. B., Thank you for taking the time to complete our survey regarding your recent January 4th, stay with us at the Fairmont Hotel Macdonald. Ms. B., it was a pleasure to read your feedback and your comments will be shared with their departments for recognition. On behalf of the entire team , thank you for your business and we look forward to welcoming you back in the near future. Sincerely, Connie Jakob Guest Services Manager

Don Couples - 10/01/2019 AccorHotels certified review
« expensive to be so ordinary »

the included buffet breakfast lacks quality, it was cold, the waiting line to take a table in the restaurant was 15 minutes

Anonymous Couples - 09/01/2019 AccorHotels certified review
« Good »

Too expensive for what you get

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mr. E., Thank you for taking the time to complete our survey regarding your recent December 31st, stay at the Fairmont Hotel Macdonald. Mr. E., your survey will be shared with the team as we strive to continuously improve the quality of our services. Thank you for your business and we look forward to welcoming you back in the near future. Sincerely, Connie Jakob Guest Services Manager

Craig Families - 09/01/2019 AccorHotels certified review
« Underwhelming »

Overall great service. The spa was very dissapointing. The water in the shower had no hot water. The jacuzzi tub water temperature was barely warm. When I pointed this out to the attendant she said: "It is cold outside and this is an old hotel!"

Annette Couples - 09/01/2019 AccorHotels certified review
« Return visit on our 25th Anniversary »

What a wonderful stay! We stayed at the Mac on our wedding night, and returned for our 25th anniversary. We were given a king room with river view, and this is the nicest Fairmont room we have ever stayed in. Champagne and strawberries waiting for us in the room, and champagne and dessert after dinner in the Harvest room. Thanks so much! (Check-in took a bit longer than I expected, it did not seem as organized as usual).

Our hotel has responded to the review
Our hotel has responded to the review

Dear Annette B., Thank you very much for taking the time to share your comments regarding your stay at the Fairmont Hotel Macdonald. Exceptional service is what we strive to be known for; therefore your feedback is extremely important as it helps us to continually improve our service and provide a memorable experience to our valued guests. Please allow me to express my sincerest apologies for the delay on check in. We had a very busy holiday season and I apologize if this delay caused you any inconvenience while staying with us. We hope that you will stay with us again soon to give us the opportunity to better serve you in the near future. Sincerely, Mallory Sherrard Assistant Front Office Manager

Brittney Families - 09/01/2019 AccorHotels certified review
« Very nice presentation, but really the rooms are just a typical hotel with a beautiful view... and everything is extra. »

It was a beautiful hotel, with stunning views, that we stayed at because of a family member's wedding. We were a little disappointed that things like parking (often the case downtown though) and internet were extras- especially internet. When you are already paying $300 a night it would be nice to have internet included- and parking maybe an option when you book the room online. We called ahead and were aware of the parking costs though. The room was pretty standard. I wish they would have had more blankets on the beds- it was more like a small blanket sandwiched between 2 flat sheets, and the time we realized this it was already 1 am and I didn't want to wake up the little one with housekeeping or the front desk. We also were not impressed with the breakfast buffet. I was not upset with the cost of the adults, but to charge the same for our 5 year old seemed a bit ridiculous. His bowl of dry rice Krispies, a pancake and a glass of juice was not worth $31 bucks. Overall it was a cool experience, our 5 year old spent a bit of time in the pool with his Papa and thought the "castle" was super cool, but we likely wouldn't choose to stay again. It was a nice experience, but we won't be return customers.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Ms. Z., Thank you for taking the time to complete our survey regarding your recent December 31st, stay at the Fairmont Hotel Macdonald. Ms. Z., your survey comments will be shared with the departments noted, as we strive to continuously improve the quality of our services. Thank you for your business and we look forward to welcoming you back in the near future. Sincerely, Connie Jakob Guest Services Manager

Diane C. Friends - 09/01/2019 AccorHotels certified review
« extremely satisfied »

everything was great except for the bottle of Fiji water -- not clearly advertised that there was a charge of $5.25 (ouch) to the guest -- we thought it was complimentary

Andreanne K. Couples - 09/01/2019 AccorHotels certified review
« Exceptional as always! »

My husband and I came to the NYE party. Everything from the service, the food, the party and the room was amazing as always! We love your hotel. We got married there 8 years ago now and we try to come back every so often. It’s my favorite place to stay by far!

Our hotel has responded to the review
Our hotel has responded to the review

Dear Ms. K., Thank you for taking the time to complete our survey regarding your recent December 31st, stay with us at the Fairmont Hotel Macdonald. Ms. K., it was a pleasure to read your feedback and your comments will be shared with the departments for recognition. On behalf of the entire team, thank you for your business and we look forward to welcoming you back in the near future. Sincerely, Connie Jakob Guest Services Manager

Tyler H. Friends - 09/01/2019 AccorHotels certified review
« Good »

Grand

Anonymous Couples - 09/01/2019 AccorHotels certified review
« Ms. Larissa Z. »

Clean and comfortable.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Ms. Z., Thank you for taking the time to complete our survey regarding your recent January 4th, stay at the Fairmont Hotel Macdonald. Ms. Z., your survey will be shared with the team as we strive to continuously improve the quality of our services. Thank you for your business and we look forward to welcoming you back in the near future. Sincerely, Connie Jakob Guest Services Manager

Anonymous Couples - 09/01/2019 AccorHotels certified review
« Almost perfect »

Newspapers were not delivered to the door each day

Our hotel has responded to the review
Our hotel has responded to the review

Dear Paul S., Thank you very much for taking the time to share your comments regarding your stay at the Fairmont Hotel Macdonald. Exceptional service is what we strive to be known for; therefore your feedback is extremely important as it helps us to continually improve our service and provide a memorable experience to our valued guests. I sincerely apologize for the lengthy wait to check into your room on arrival and that you didn't receive a text when the room was ready. I see the room was noted as one of your favourite's but I'm certain we could've found an alternative faster for you and for that I do apologize. Please rest assured we have taken the appropriate measures with our front office team in order to prevent any future occurrence. Our relationship with our guests is of paramount importance. We hope that you will present us the opportunity to better serve you in the near future. Sincerely, Mallory Sherrard Assistant Front Office Manager

Eric K. Families - 09/01/2019 AccorHotels certified review
« I was served the way I have come to expect at the Hotel McDonald. No complaints at all. »

We routinely use the Hotel McDonald whenever we visit our family in Edmonton. We have been to this hotel on numerous occasions over the past 27 years and the service and amenities have always been first rate. The service in particular has been exemplary over many years and changeover of staff. We enjoyed the onsite painter, Giselle, and the service dog in the lobby.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mr. K., Thank you for taking the time to share your comments concerning your stay at the Fairmont Hotel Macdonald. Excellent service is what we strive to be known for; therefore your feedback is extremely important as it enables us to continually improve our service and provide a memorable experience to our valued guests. I was very happy to see that you enjoyed your stay with us, and we will make sure to share your positive comments with the teams as I know they will appreciate hearing that they created a memorable experience for you. I noticed that you rated our value for money and your satisfaction with Le Club AccorHotels slightly lower. I would greatly appreciate it if you would be willing to provide further information about any problem you may have encountered as this will help me better understand what happened in order to anticipate any future occurrence. We look forward to welcoming you back soon to our beautiful Chateau on the River! Sincerely, David Paquet Director of Front Office Fairmont Hotel Macdonald

M. L. Couples - 09/01/2019 AccorHotels certified review
« Short but very pleasant. »

We enjoyed a very nice cocktail party with our extended family in our room before we all went for a very nice meal at the Harvest dining room. We were staying in one of your one bedroom suites on the seventh floor and the only negative was the ceiling light (over the door in the suite) was full of dead insects. I mentioned it at the front desk upon checking out and they apologized and said they would notify maintenance.

Haley S. Families - 09/01/2019 AccorHotels certified review
« Perfect way to ring in NEW YEAR! »

My family of three (2 adults, 1 child) stayed at the MAC on New Years Eve for one night. We spent the day at the World Waterpark in WEM and made our way to the hotel. Our room was Grand Deluxe facing the rivervalley and it was stunning! I’ve lived in Edmonton my whole life and always wanted to stay at the magnificent hotel and I was not disappointed. The spa was great too, one of the best massages I’ve had in a long time. Staff went above and beyond to make our stay enjoyable. May just have to make this annual tradition.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Ms. S., Thank you for taking the time to complete our survey regarding your recent December 31st, stay with us at the Fairmont Hotel Macdonald. Ms. S., it was a pleasure to read your feedback and your comments will be shared with their departments for recognition. On behalf of the entire team , thank you for your business and we look forward to welcoming you back in the near future. Sincerely, Connie Jakob Guest Services Manager

André C. Couples - 09/01/2019 AccorHotels certified review
« One of my favorite hotels »

The hotel met our needs in all aspects and the food is also excellent.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mr. C., Thank you for taking the time to complete our survey regarding your recent December 28th, stay at the Fairmont Hotel Macdonald. Mr. C., your survey will be shared with the team as we strive to continuously improve the quality of our services. Thank you for your business and we look forward to welcoming you back in the near future. Sincerely, Connie Jakob Guest Services Manager

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