Hotel - Fairmont Hotel Macdonald
Fairmont Hotel Fairmont Hotel

Fairmont Hotel Macdonald

4.5/5 2,906 reviews
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  • The hotel has wifi WIFI/Internet Access
  • The hotel serves breakfast Breakfast
  • The hotel has a bar Bar
  • The hotel has a parking Parking
  • The hotel has a restaurant Restaurant
  • The hotel has air conditioning in rooms Air Conditioning
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From 189.00 CAD Non member rate
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Services in the hotel and nearby

Check-in from 15h00
Check out up to 12h00

Services and practical information

Paying
  • WIFI/Internet Access
    • WIFI at the hotel (Paying)
    • High-speed Internet
    • WIFI in your room (Paying)
  • Parking
    • Private indoor parking (Paying)
    • Private outdoor parking (Paying)
    • Public outdoor parking (Paying)
    • Public indoor parking (Paying)
    • Valet parking (Paying)
    • Well-lit parking
  • Accessible bathroom
  • Pets allowed
  • 100% non-smoking hotel
  • Air conditioned
    • Air conditioning
    • Automatic air control
    • Air Conditioning

Leisure and activities

  • Indoor heated pool
  • Fitness centre
  • Well-being
    • Jacuzzi
    • Massage (Paying)
    • Sauna
  • Golf  (Nearby)
  • Other sports activities
    • Bicycles rental
    • Squash court
  • Snow Skiing  (Nearby)

Catering

  • 1 restaurant(s)
  • 1 bar(s)

Business services

  • 8 meeting room(s)
  • Conventions hotel
See all services

Hotel location

Our rooms

Fully restored to its original grandeur, The Fairmont Hotel Macdonald offers all the amenities of a world class hotel with attentive, personalized service.The hotel has 198 beautifully appointed guestrooms and suites with either a view of Edmonton City Centre or our View rooms which offer views of Edmontons River Valley, North Americas largest urban park land and the beautiful gardens.

  • 198 rooms
  • 100% non-smoking hotel
    • Air conditioning
    • Emergency exit map
    • Automatic air control
    • Bathroom doors 32 inches wide
    • Telephone
    • Opening windows
    • Work desk in all rooms
    • WIFI in your room
    • Coffee/tea making facilities
    • Sprinkler in room
    • Keycard-operated door locks
    • Audible smoke alarms in rooms
    • Deadbolts and/or locks in rooms
    • Security peephole
    • Emergency info in rooms
Our rooms fittings

Our restaurants and bars

See all our restaurants and bars

Your meetings and events

4.5/5 AccorHotels Rating 2,906 reviews

Our guest reviews for Fairmont Hotel Macdonald

100% genuine reviews from our guests

Find out more
Anonymous Business - 17/09/2018 AccorHotels certified review
« Perfect »

Upgraded to gold floor which was a lovely experience

Our hotel has responded to the review
Our hotel has responded to the review

Dear Ms. A., Thank you for taking the time to complete our survey regarding your recent September 5th, stay with us at the Fairmont Hotel Macdonald. Ms. A., I was very pleased to read your comments on our Fairmont Gold Floor/Lounge and that you enjoyed your visit. Thank you for your business and we look forward to welcoming you back in the near future. Sincerely, Connie Jakob Guest Services Manager

Michael D. Business - 17/09/2018 AccorHotels certified review

Staying at the Mac is consistently superior. Staff are gracious, welcoming and professional

Gary M. Business - 17/09/2018 AccorHotels certified review
« Very happy with Fairmont Gold »

Room and Fairmont Gold Lounge was excellent. Also- gym and internet were also great. I will be a frequent guest at the hotel going forward and this stay was a great start.

Christina Couples - 15/09/2018 AccorHotels certified review
« Ambiance was lovely (as always), room was noisy & had a bad smell »

The ambiance was lovely as the Fairmont is known for. However, our room had bad ventilation which allowed the smell from the kitchen to be overwhelming. Our room was situated across from the housekeeping room and from approx 7 am all we heard was slamming doors.....not the way you want to be woken up (repeatedly) on your vacation.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Ms. S., We very much appreciate your taking the time to complete our survey regarding your recent September 10th, stay at the Fairmont Hotel Macdonald. Ms. S., I was sorry to read that your stay experience was not to standard, due to room allocation and noise. Your patience is appreciated as we resolve the issues noted in your survey. The departments involved have been included in this email and one of our leaders will be in touch to connect with you with the goal of addressing your concerns. Thank you again for sharing your experience, we look forward to the opportunity you back in the very near future. Sincerely, Connie Jakob Guest Services Manager

Lindsay M. Families - 14/09/2018 AccorHotels certified review
« Top notch service »

Parking outrageous cost. Great service from all levels of staff. Food very good. Clean comfortable rooms. Lot of street noise. Bright lights in some windows all night. Expensive place to stay.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Ms. M., We very much appreciate your taking the time to complete our survey regarding your recent September 7th, stay at the Fairmont Hotel Macdonald. Ms. M., I was sorry to read that your stay experience was not to standard, your patience is appreciated as we resolve the issues noted in your survey. The departments involved have been included in this email and one of our leaders will be in touch to connect with you with the goal of addressing your concerns. Thank you again for sharing your experience, on behalf of the entire team we look forward to the opportunity you back in the very near future. Sincerely, Connie Jakob Guest Services Manager

Pat A. L. C. Friends - 14/09/2018 AccorHotels certified review
« Gold floor was superb - all are needs in a single area. »

Thé staff were all friendly - explained in detail all our needs. Explained the development of the seventh floor to its present level.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mr. C., Thank you for taking the time to complete our survey regarding your recent September 7th, stay with us at the Fairmont Hotel Macdonald. Mr. C., I was very pleased to read your comments on our Fairmont Gold Floor/Lounge and amazing team mostly, that they ensured a memorable visit. Thank you for your business and we look forward to welcoming you back in the near future. Sincerely, Connie Jakob Guest Services Manager

Cheryl H. Couples - 14/09/2018 AccorHotels certified review
« Accountant »

It was really great. Class all the way. We celebrated our 1st year anniversary and we were treated royally - staffed recongnized us and called us by name - we got free dessert and drinks - it was nicer than our honeymoon - we did not stay at a Fairmont for that!

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mrs. H., Thank you for taking the time to complete our survey regarding your recent September 8th, stay with us at the Fairmont Hotel Macdonald. Mrs. H., I was very pleased to read your comments on our wonderful team and that they ensured a memorable visit for such a special occasion. Thank you for your business and we look forward to welcoming you back in the near future. Sincerely, Connie Jakob Guest Services Manager

Michael P. Couples - 14/09/2018 AccorHotels certified review
« Top class: exceeded our expectations »

Absolutely nothing to criticize. The room was extra large, nice and warm, quiet and luxurious in its fittings. The wedding meals were excellent and well serviced; the servers pleasant and curteous. I would recommend The Mac to everyone.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mr. P., Thank you for taking the time to complete our survey regarding your recent September 8th, stay with us at the Fairmont Hotel Macdonald. Mr. P., I was very pleased to read your comments on our wonderful team and that they ensured a memorable visit. Thank you for your business and we look forward to welcoming you back in the near future. Sincerely, Connie Jakob

Samantha M. Solo - 14/09/2018 AccorHotels certified review
« Our wedding day »

I want to thank all of the staff at the Fairmont Hotel MacDonald for making our wedding day so perfect and magical. I would like to especially thank Julie, who throughout the planning process was friendly, professional, and BEYOND organized. She is a total class act and an absolute asset to the Hotel MacDonald. Thank you Smudge for being such a great flower girl. The room was stunning and we appreciate the staff who took down the decorations (sorry about that - the bridal party forgot) and stored them with care until we could get them. I enjoyed my stay the night before my wedding and ordered THE MOST DELICIOUS nachos for room service - the lady who brought them was very kind and excited that I was getting married. I feel that the staff at the Hotel are very genuine.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Ms. M., Thank you for taking the time to complete our survey regarding your recent September 7th, stay and wedding event with us at the Fairmont Hotel Macdonald. Ms. M., your feedback is a gift and your survey will be shared with the team including Smudge! Thank you for your business and we look forward to welcoming you back in the near future. Sincerely, Connie Jakob Guest Services Manager

Anonymous Families - 14/09/2018 AccorHotels certified review
« Great »

I was attending the most beautiful wedding that I had been ever before on Sept 8th. The Hotel was warm and welcoming to us. Made sure everything was just right for us and are stay at the hotel.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Ms. L., Thank you for taking the time to complete our survey regarding your recent September 7th, stay with us at the Fairmont Hotel Macdonald. Ms. L., I was very pleased to read your wonderful comments and have shared your survey with the team. Thank you for your business and we look forward to welcoming you back in the near future. Sincerely, Connie Jakob Guest Services Manager

Marc B. Solo - 13/09/2018 AccorHotels certified review
« Fantastic as usual »

I’m loyal to Fairmont Hotels and Resorts. I only have 6 properties left to visit and I’ll have stayed at all the Canadian properties. The Fairmont MacDonald is an excellent Fairmont property. It makes for a perfect first stop if you tour the 5 properties in Alberta.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mr. B., Thank you for taking the time to complete our survey and sharing of your travels to our Canadian Fairmont Properties. We are very fortunate here in Alberta to have such a scenic backyard to explore. Mr. B., your survey comments on our new Le Club Accor Loyalty Program have been shared with the departments involved for follow up. Your feedback will serve as training to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, we appreciate your business and look forward to welcoming you back in the near future. Sincerely, Connie Jakob Guest Services Manager

Kevin S. Friends - 13/09/2018 AccorHotels certified review
« Amazing food and service experience !!!!!! »

I consider ourselves to be “foodies”, we have eaten all over the world and considered our experience at the Edmonton Fairmount to be the best. Hats off to the staff !!!!

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mr. S., Thank you for taking the time to complete our survey regarding your recent September 7th, stay with us at the Fairmont Hotel Macdonald. Mr. S., your comments were a pleasure to read and will be shared with the team. Thank you for your business and we look forward to welcoming you back in the near future. Sincerely, Connie Jakob Guest Services Manager

David C. Couples - 13/09/2018 AccorHotels certified review
« Beautiful hotel right in the heart of Edmonton. Service is beyond! »

Staff is very quick to help with any needs. Asked for two champagne glasses for our room and I am almost certain the gentleman who delivered them transported to the room it was that fast. Really enjoyed the historical peices of art on the walls and the overall experience made me feel like Prince Harry. Cannot wait to stay here again!

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mr. C., Thank you for taking the time to complete our survey regarding your recent September 7th, stay with us at the Fairmont Hotel Macdonald. Mr. C., it is always a pleasure to receive positive feedback and I was very pleased to read your comments on our wonderful team and that they were ensured a memorable visit. We here in Edmonton, are very fortunate to have such a historical gem in our downtown core. Thank you for your business and we look forward to welcoming you back in the near future. Sincerely, Connie Jakob Guest Services Manager

Scotth Couples - 13/09/2018 AccorHotels certified review
« Another excellent stay »

Another excellent stay at the Mac. We really enjoy it when staff recognize us and go out of their way to welcome us back.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mr. H., Thank you for taking the time to complete our survey regarding your recent September 6th, stay with us at the Fairmont Hotel Macdonald. Mr. H., it is always a pleasure to receive positive feedback and I was very pleased to read your comments on our wonderful team and that they were able to ensured a memorable visit. Thank you for your business and we look forward to welcoming you back in the near future. Sincerely, Connie Jakob Guest Services Manager

Michael B. Solo - 13/09/2018 AccorHotels certified review
« Top Notch »

Stayed one night prior to a long overseas trip. Splurged and reserved a gold club room. Had to return a rental car and dropped off luggage to friendly bellman and it was in room upon my return. From start to finish all staff were great. The snacks and breakfast in the Gold Louge were to a high standard. All in all the hotel meets expectations. I will be back when I get back home.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mr. B., Thank you for taking the time to complete our survey regarding your recent September 7th, stay with us at the Fairmont Hotel Macdonald. Mr. B., it is always a pleasure to receive positive feedback and I was very pleased to read your comments on our wonderful team and your Gold Floor experience. Thank you for your business and we look forward to welcoming you back in the near future. Sincerely, Connie Jakob Guest Services Manager

Karen H. Business - 12/09/2018 AccorHotels certified review
« Excellent »

The staff were all very solicitous, polite and friendly.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Madam Justice, Thank you for taking the time to complete our survey regarding your recent September 3rd stay with us at the Fairmont Hotel Macdonald. Madam Justice, your feedback is a gift and any comments you can share on what we can do to turn your 80/100 survey score to a 100/100 score experience would be appreciated. Thank you for your business and we look forward to welcoming you back in the near future. Sincerely, Connie Jakob Guest Services Manager

Anonymous Couples - 12/09/2018 AccorHotels certified review
« The staff are very accommodating and always asking if needed anything . »

The highlight was when we had our car returned, we we're offered water and a cookie for our next part of our trip. Service is always about the thousand little things and the staff managed that very well. I did expect that Internet would be free so did not use the service. That was the most disappointing.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Ms. P., Thank you very much for taking the time to share your comments regarding your recent September 4th stay with us at the Fairmont Hotel Macdonald. Ms. P., your feedback is a gift and your survey will be shared with the team. Your WiFi comments have been shared with the departments involved so that we can work on improving our services. Thank you for your business and we look forward to welcoming you back in the near future. Sincerely, Connie Jakob Guest Services Manager

Anonymous Solo - 12/09/2018 AccorHotels certified review
« Nice stay but lacking in attention to details »

Hotel is nice and staff very friendly. Arrived and checked in and was given a room on the second floor. When I arrived in the room it was full with a ladder and maintenue equipment. Clearly this room was not ready. Returned to front desk and got a second room. Second room was different style then first hie two doubles vs king in first). Second room (234), needs a good clean. The was glitter on the floor and on the bathroom counter. A screw in the toilet, and stains on the back of the bathroom door. While in the room for about an hour, a staff member just walked in. He was very apologetic, but it appeared that he expected the room to be empty. Overall a nice stay. Highlight was the service in the bar, great server and bartender. Hotel just needs to focus on some details to round out the experience.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mr. C., Thank you for taking the time to complete our survey regarding your recent September 4th stay with us at the Fairmont Hotel Macdonald. Mr. C., I was sorry to read that your arrival experience and stay was not to standard. Your patience is appreciated as we resolve your concerns. The departments involved have been included in this email and one of our leaders will be in touch to address the comments noted on your survey. Thank you for your business and we look forward to welcoming you back in the near future. Sincerely, Connie Jakob Guest Services Manager

Michelle M. Families - 08/09/2018 AccorHotels certified review
« Not as good as previous stays »

Found staff to not be as helpful as I have usually received in the past at Hotel MacDonald and what I usually get at Fairmont hotels. Upon checkin, I was not offered welcome drink that I was entitled to, as checkin was done as quickly as possible. I had to request it the next day. Usually, the front desk at least ensures you have what you need before ending the checkin. The stocked mini fridge in the room had stopped cooling so the motor just kept heating the mini fridge, which I understand can happen. But when I called about not being able to have anything from the fridge, they just sent a fellow up with an empty mini fridge, who plugged it in and left. There was no offer to bring up anything cold for us to enjoy in our room since we could not take anything from the fridge without it being hot. Not sure what I needed an empty fridge for after the original one heated everything inside. We ended up having and paying for the red wine although we were hoping to have the white wine from the fridge. I just found that the staff seemed to not want to be as helpful as they usually are when I stay although I never request much when I do stay.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Ms. M., Thank you for taking the time to complete our survey regarding your recent August 13th stay at the Fairmont Hotel Macdonald. I was sorry to read that your arrival and “ED-Sister Staycation” experience was not to standard. Your patience is appreciated as we resolve the issues noted in your survey. The departments involved have been included in this email and one of our leaders will be in touch to connect with you with the goal of addressing your concerns. Thank you again for sharing your experience, on behalf of the entire team we look forward to the opportunity you back in the very near future. Sincerely, Connie Jakob Guest Services Manager

Alexander P. Business - 08/09/2018 AccorHotels certified review
« It was an enjoyable stay. »

Staff as always were friendly and efficient.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mr. Justice, Thank you very much for taking the time to share your comments regarding your recent August 20th stay with us at the Fairmont Hotel Macdonald. Mr. Justice, your feedback is a gift and any comments you can share on what we can do to achieve the 100/100 score on your room accommodation would be appreciated. Thank you for your business and we look forward to welcoming you back in the near future. Sincerely, Connie Jakob Guest Services Manager

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