Hotel - Fairmont Hotel Macdonald
Fairmont Hotel Fairmont Hotel

Fairmont Hotel Macdonald

4.5/5 2,657 reviews
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  • The hotel has wifi WIFI/Internet Access
  • The hotel serves breakfast Breakfast
  • The hotel has a bar Bar
  • The hotel has a parking Parking
  • The hotel has a restaurant Restaurant
  • The hotel has air conditioning in rooms Air Conditioning
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From 220.00 CAD Non member rate
From 209.00 CAD Member's rate Members’ Rate, join while you book
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Services in the hotel and nearby

Check-in from 15h00
Check out up to 12h00

Services and practical information

Paying
  • WIFI/Internet Access
    • WiFi at the hotel (Paying)
    • High-speed Internet
    • WiFi in your room (Paying)
  • Parking
    • Private indoor parking (Paying)
    • Private outdoor parking (Paying)
    • Public outdoor parking (Paying)
    • Public indoor parking (Paying)
    • Valet parking (Paying)
    • Well-lit parking
  • Accessible bathroom
  • Pets allowed 25  CAD
  • 100% non-smoking hotel
  • Air conditioned
    • Air conditioning
    • Automatic air control
    • Air Conditioning

Leisure and activities

  • Indoor heated pool
  • Fitness centre
  • Well-being
    • Jacuzzi
    • Massage (Paying)
    • Sauna
  • Golf  (Nearby)
  • Other sports activities
    • Bicycles rental
    • Squash court
  • Snow Skiing  (Nearby)

Catering

  • 1 restaurant(s)
  • 1 bar(s)

Business services

  • 8 meeting room(s)
  • Conventions hotel
See all services

Hotel location

Our rooms

Fully restored to its original grandeur, The Fairmont Hotel Macdonald offers all the amenities of a world class hotel with attentive, personalized service.The hotel has 198 beautifully appointed guestrooms and suites with either a view of Edmonton City Centre or our View rooms which offer views of Edmontons River Valley, North Americas largest urban park land and the beautiful gardens.

  • 198 rooms
  • 100% non-smoking hotel
    • Air conditioning
    • Emergency exit map
    • Automatic air control
    • Bathroom doors 32 inches wide
    • Telephone
    • Opening windows
    • Work desk in all rooms
    • WiFi in your room
    • Coffee/tea making facilities
    • Sprinkler in room
    • Keycard-operated door locks
    • Audible smoke alarms in rooms
    • Deadbolts and/or locks in rooms
    • Security peephole
    • Emergency info in rooms
Our rooms fittings

Our restaurants and bars

See all our restaurants and bars

Your meetings and events

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4.5/5 AccorHotels Rating 2,657 reviews

Our guest reviews for Fairmont Hotel Macdonald

100% genuine reviews from our guests

Find out more
Gazzo Couples - 15/07/2018 AccorHotels certified review
« Fantastic »

Staff were friendly and helpful, hotel clean, meals were excellent and room was great!

Anonymous Couples - 14/07/2018 AccorHotels certified review
« The elegance of the hotel was supported by the expertise of the staff. »

Fantastic! The room and hotel were spotlessly clean, the pillows were fluffy, the food at the restaurant was delicious, all the staff we encountered were friendly and helpful, and the attention to details was greatly appreciated - I had mentioned when I booked the room is was our 25 wedding anniversary and there was a lovely plate of 4 chocolates and a personalized chocolate message of congratulations.

Laura &. T. Couples - 14/07/2018 AccorHotels certified review
« Excellent stay on the Fairmont Gold floor »

Private check in desk on gold floor with friendly staff. Enjoyed the private lounge with canapes and H'orderves. Complimentary soft drinks and excellent choice of wines. Enjoyed our 27th anniversary with fireworks. Most comfortable bed ever.

Daryl P. Business - 13/07/2018 AccorHotels certified review
« One of my favourite Fairmonts »

Great hotel, attentive staff, ideal location and "Smudge" makes it feel like home. Wish there was an additional area to comment at the end of the survey, had to go back. My only complaint is the in room coffee. Kurig is "ok", prefer the Nespresso you offer in some of the Fairmont's and the Van Hoot coffee is terrible

David Business - 12/07/2018 AccorHotels certified review
« Just alright »

Pros: helpful front desk staff, beautiful view off the patio, excellent cheese platter Cons: Poor menu option for supper; asked and was told only service was from lounge menu. Lame. $15 for wifi - who charges for Wifi anymore? Chunk of dried poop on bathroom floor.

Frederic L. Solo - 12/07/2018 AccorHotels certified review
« Room was not ready on time »

Called a few days earlier and asked for an earlier check in. Was told it would be no problem. Arrived at 1300 and was told room was not ready. The front desk clerk asked me for my phone number so they could text me when the room would be ready. Waited until 1600 and never got a text. Went back to the front desk and asked again if my room was ready and it was. This made me late for the Canada day show happening downtown. I will not come back.

Lauren H. Couples - 12/07/2018 AccorHotels certified review
« Fairmont never disappoints »

lovely! couple maintenance items in the room but other than that it was great

Anonymous Solo - 12/07/2018 AccorHotels certified review
« A great Night In Edmonton »

Everything was super- from arrival to departure. I appreciated the welcome snack and the Fairmont Fit gear in my room.

Anonymous Families - 12/07/2018 AccorHotels certified review
« Dissapointed »

No hot water at bathroom sink Bathroom incredible too small Other guest on phone at 3 am laughing for half an hour...sounded like on balcony ??...or open window beside us..not sure how we could hear so vividly....we have stayed here before and had a much larger room with no issues before

Our hotel has responded to the review
Our hotel has responded to the review

Dear Ms. P., Thank you for taking the time to complete our survey regarding your recent July-8th stay with us at the Fairmont Hotel Macdonald. Ms. P., I was sorry to read that your arrival, room stay and departure experience was not to standard. Your patience is appreciated as we resolve your concerns. The departments involved have been included in this email and one of our leaders will be in touch to connect with you with the goal of using your feedback for our team training. Thank you for your business and we look forward to welcoming you back in the near future. Sincerely, Connie Jakob Guest Services Manager

Robert E. C. Couples - 11/07/2018 AccorHotels certified review
« Great place to have a wedding »

We were there to attend a wedding

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mr. C., Thank you for taking the time to complete our survey on your recent June 29th stay with us at the Fairmont Hotel Macdonald. Mr. C., the departments involved have been included in this email and will be in touch with the goal of using your feedback for our team training. Thank you again for sharing your experience, we appreciate your business and look forward to welcoming you back in the near future. Sincerely, Connie Jakob Guest Services Manager

Michael G. Couples - 11/07/2018 AccorHotels certified review

My husband and I were looking for a beautiful hotel to make our 10th wedding anniversary amazing and get that WOW effect! Everything was perfect until we got to our room which was so tiny/no view/ wasn’t ready even though we checked in online prior to arriving. We were actually shocked at how small crappy room we got, very disappointed. The staff was great when I told them we weren’t impressed with the room and the manager apologized and moved us to a beautiful suite with an amazing view.

Chris L. S. Couples - 11/07/2018 AccorHotels certified review
« Endless Issues with Our Wedding Ceremony »

(Example - Email #1) Hi Andres, My daughters and I checked into our rooms around 6 PM on June 30/18. My room was 605 while my daughter’s room was 642. I spoke with Julie, on numerous occasions both via email and on the phone, and I specifically instructed that my daughters room have all alcoholic beverages removed from their mini fridge. Upon arrival, the mini fridge in my daughter’s room (642) was full of alcoholic beverages. In addition, there was also 2 extra bottles of wine on the corner table in their room with a fruit plate. For some reason, my daughters room also had an extra cot that was not requested. After seeing their room, I went down to the front desk and discussed this with Mohammad at 6:40 PM. Mohammad assured me that someone would be up to Room 642 immediately to remove all the alcohol in my daughter’s room. Despite this assurance, I still had to call down again 40 minutes later to have the mini fridge emptied in Room 642. If the extra “gift” of a fruit plate and wine were supposed to be for the bride and groom in Room 605, then that was an epic fail. The congratulations items, including the extra wine bottles, were all sent to my daughters in room 642. All those items were removed, along with all the other mini fridge alcoholic beverages, that should never have been in Room 642 in the first place. As I mentioned in my voicemail earlier tonight, I am not convinced everything will go as expected with the wedding tomorrow. Give me a call when you read this. (Example - Email #2) Hi Andres, We were engaged at the Fairmont Chateau Laurier in Ottawa and our wedding occurs at the Fairmont Hotel MacDonald on July 1/18. We signed the wedding contract with the Fairmont Hotel MacDonald 18 months ago. My daughters and I have 2 room reservations and we are checking into the Fairmont Hotel MacDonald prior to the wedding on June 30/18. My parents are also checking in to the hotel early on June 29/18. So far, this has been a Fairmont experience through out and we are also booked for Easter 2019 to have additional wedding photos taken at Chateau Lake Louise. Unfortunately, our dealing with the Hotel MacDonald has been anything but the expected 5-Star Fairmont experience. It is now June 24/18 and we are still waiting on an accurate, final revision to the Fairmont Hotel MacDonald's BEO agreement. Some issues we have encountered are: Repeatedly emailing Julie questions and not receiving accurate or timely responses. Responses are often received at least 1 week late and usually only reference a portion of the questions / email. Email responses rarely answer all the questions completely. This communication issue has become worse over the past few months. Voicemail messages remain unanswered i.e.: Voicemail Monique (Bride) left on Friday, June 22/18 at 9:05 AM remained unanswered. Calls to Julie's direct number on June 23-24 were never forwarded to voicemail and continue ring endlessly. The final form requesting meal numbers / allergies was received on June 21/18. This afternoon, this meal confirmation form forced us to allocate guest seating for dinner service when we repeatedly instructed Julie that we were not planning to have assigned seating. Notice of the mandatory guest seating requirements for dinner service would have be nice to have before June 21/18. I also cannot email this form back to Julie without confirming if the newly added $0.01 Kid's Corner (under 4) meal is for the 9 month old infant or simply a copy - paste error from our child guest's actual menu selection? I also need to repeatedly request the Vegan menu. The Vegan menu option was finally received on June 21/18. Unfortunately, the Vegan menu we received still leaves questions as to what this Vegan meal actually is (i.e.: Kale Bomb 30?). As we are covering valet parking for our wedding guests, we requested 9 valet parking passes. Julie assured me that 9 valet parking passes would be ready for pick up anytime after 12 PM on June 15/18. Monique (Bride) arrived on June 15/18 at 12:30 PM and had to wait 25 minutes for Julie to print the valet parking passes while she waited in the hotel lobby. This leads me to believe that our valet parking passes were not ready for pick up anytime after 12 PM as promised. The worst case so far was the surprise $250 Stat Labor charge that was added onto our June 19/18 BEO agreement. This Stat Labor charge was added without any prior discussion, attention being drawn to the addition, nor was this labor charge reflected on any previous agreement or contract over the past 18 months. While the disputed labor charge was eventually removed on June 21/18, I was told via email that Julie would need to discuss this matter with the Director. When I called on June 21/18, I discovered the hotel does not currently have a Wedding Director, so I must assume that Julie was referring to you. I never received any updates on the disputed charge until 20 minutes after I called the hotel, at 4:34 PM on June 21/18, to obtain your contact information. In my opinion, I believe this extra Stat Labor charge was added in an unethical and very unprofessional manner. I will specifically not recommend the Fairmont Hotel MacDonald to others for any of their upcoming weddings or events.

Kyle Couples - 11/07/2018 AccorHotels certified review
« Excellent »

Excellent like usual

Our hotel has responded to the review
Our hotel has responded to the review

Dear Ms. H., Thank you for taking the time to complete our survey on your recent July-5th stay with us at the Fairmont Hotel Macdonald. Ms. H., your survey comments have been shared with the departments involved for follow up. Your feedback will serve as training to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, we appreciate your business and look forward to welcoming you back in the near future. Sincerely, Connie Jakob Guest Services Manager

Anonymous Business - 11/07/2018 AccorHotels certified review
« Amazing Service »

The staff at the Fairmont are amazing. They are both friendly and very attentive.

Doug T. Solo - 11/07/2018 AccorHotels certified review
« Excellent »

100% as usual

Kyle Couples - 11/07/2018 AccorHotels certified review
« Fantastic experience »

Great room and stellar service. Always enjoy staying at the Fairmont.

Brendon Friends - 10/07/2018 AccorHotels certified review
« Great service and experience all around. »

Stayed at the Fairmont Edmonton Hotel Macdonald for a wedding. The staff were more then helpful and the experience was a memorable one.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mr. M., Thank you for taking the time to complete our survey regarding your recent June-30th stay with us at the Fairmont Hotel Macdonald. Mr. M., it is always a pleasure to receive positive feedback, your survey will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, on behalf of the entire team we look forward to welcoming you back in the very near future. Sincerely, Connie Jakob Guest Services Manager

Merv W. Business - 10/07/2018 AccorHotels certified review
« A great hotel with all the amenities, along with character and charm. »

I had a great overall experience and would highly recommend anyone coming to Edmonton to stay at the Fairmont. Friendly, courteous staff and a very comfortable environment.

Brent W. Couples - 10/07/2018 AccorHotels certified review
« Not what we expectedly »

Once in room we noticed bed was not a king size which is what we reserved. Called concierge and she told us it was a king. I have a king size bed at home and the bed was nowhere near the size of a king. We were patched through to reception and no one answered. We called back down to no avail. As we had plans we thought we would let it be and discuss at a later date. The hotel however was beautiful with a beautiful view but I still dispute the face that the room I reserved is not the on role we received

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mr. W., Thank you for taking the time to complete our survey regarding your recent June 20th stay with us at the Fairmont Hotel Macdonald. Mr. W., I was sorry to read that your arrival, check-in, room and check-out experience was not to standard. Your patience is appreciated as we resolve your concerns. The departments involved have been included in this email and one of our leaders will be in touch to connect with you with the goal of using your feedback for our team training. Thank you for your business and we look forward to welcoming you back in the near future. Sincerely, Connie Jakob Guest Services Manager

Anonymous Families - 10/07/2018 AccorHotels certified review
« A charming gracious old property with wonderful service. »

Our stay was relaxed and enjoyable. The staff at the 'Mac' are uniformly pleasant and go above/beyond expectations. Since we were there several days, we had the same servers in The Harvest Room for breakfast and lunch. They got to know us and anticipated our orders, plus accommodated our granddaughter who stayed over one night. It was really appreciated.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Ms. F., We very much appreciate your taking the time to complete our survey regarding your recent stay at the Fairmont Hotel Macdonald. Ms. F., I was very pleased to read your comments on our wonderful team members, that they were able to ensure a memorable stay for and your family. I have also asked one of our Le Club Accor Loyalty Representatives to connect with you to address any questions you may have on our new loyalty program. Your survey will serve as encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, on behalf of the entire team we look forward to welcoming you back in the very near future. Sincerely, Connie Jakob Guest Services Manager

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