Fairmont Palliser 4 stars

Customer review rating 4.5/5 7,218 reviews
Fairmont Palliser
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+ 18 Services
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This hotel is PLANET 21 Gold

This hotel participates to Planet 21 and is acting in favour of Positive Hospitality.

Services in the hotel and nearby

Check-in from 15h00

Check out up to 12h00

Paying

Services and practical information
  • WIFI/Internet Access
  • Parking
  • Pets allowed
  • 100% non-smoking hotel
  • Air conditioned
  • Laundry
  • Cash machine
  • Porter
Leisure and activities
  • Indoor heated pool
  • Fitness centre
  • Well-being
  • Golf (Nearby)
  • Tennis (Nearby)
Catering
  • 4 restaurant(s)
Business services
  • 12 meeting room(s)
  • Conventions hotel
  • Copy/print service available
Information message

We are thrilled to announce the latest addition to Fairmont Palliser, Hawthorn Dining Room and Bar, officially open.

Hotel location

Fairmont Palliser

133 9th Avenue SW
T2P 2M3
calgary
canada

Tel: +14032621234

Fax: (+1)4032601260

Contact email

Check-in from 15h00

Check out up to 12h00

  • By plane

    CALGARY INTERNATIONAL AIRPORT   At 19km / 11.81 miles

GPS :51.04452, -114.064768

Our accommodations

Each of the 407 guest room accomodations at The Fairmont Palliser in Calgary have been recently renovated, reflecting out storied history and dynamic, exciting future. All guest rooms are equipped with the latest business amenities including High Speed Internet Access and entertainment features such as in-room movies.

Fairmont One Queen Bed

  • Max. number of persons: 2
  • Area: From 20
  • Mini Bar

Deluxe One King Bed

  • Max. number of persons: 3
  • Area: From 25
  • Mini Bar

Deluxe One Queen Bed

  • Max. number of persons: 3
  • Area: From 25
  • Mini Bar

Deluxe Two Double Beds

  • Max. number of persons: 4
  • Area: From 25
  • Mini Bar

Signature One King Bed

  • Max. number of persons: 3
  • Area: From 30
  • Mini Bar

Signature Two Double Beds

  • Max. number of persons: 4
  • Area: From 30
  • Mini Bar

Junior Suite One King Bed

  • Max. number of persons: 4
  • Area: From 37
  • Mini Bar

One Bedroom Suite King

  • Max. number of persons: 5
  • Area: From 41
  • Mini Bar

Fairmont Gold One King Bed

  • Max. number of persons: 3
  • Area: From 32
  • Mini Bar

Fairmont Gold Large King

  • Max. number of persons: 3
  • Area: From 37
  • Mini Bar

Fairmont One King Bed

  • Max. number of persons: 2
  • Area: From 20
  • Mini Bar

Fairmont Two Double Beds

  • Max. number of persons: 4
  • Area: From 20
  • Mini Bar

Junior Suite Two Double Beds

  • Max. number of persons: 5
  • Area: From 37
  • Mini Bar

Fairmont Gold One Queen Bed

  • Max. number of persons: 2
  • Area: From 32
  • Mini Bar

Fairmont Gold Two Queen Beds

  • Max. number of persons: 4
  • Area: From 32
  • Mini Bar

Fairmont Gold Large Two Queen Beds

  • Max. number of persons: 4
  • Area: From 37
  • Mini Bar

Palliser Suite King

  • Max. number of persons: 3
  • Area: From 46
  • Mini Bar

Heritage Suite King

  • Max. number of persons: 3
  • Area: From 83
  • Mini Bar

Royal Suite King

  • Max. number of persons: 6
  • Area: From 74
  • Mini Bar

Signature Suite King

  • Max. number of persons: 6
  • Area: From 113
  • Mini Bar

Suite Parlour

  • Max. number of persons: 2

Our restaurants and bars

AFTERNOON TEA

Type of cuisine: Cafe

The tea hour is always an intimate one; relax with our menu of assorted berries and Grand Marnier cream, delicate tea pastries, fresh dainty finger sandwiches and oven-fresh vanilla scones to enjoy with tea offerings in loose leaf and bagged teas.

Lunch

13:00 - 15:00

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

SUNDAY BRUNCH

Type of cuisine: International

The time-honored tradition of Sunday Brunch, is back. Enjoy seasonal features with classics such as eggs benedict, carved roasts, seafood, salads, made-to-order omelets, our famous Belgian Waffles and decadent desserts from our pastry shop.

Lunch

11:30 - 13:30

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

STARBUCKS

Type of cuisine: Cafe

With seating for 32 and a full line of Starbucks retail products for sale, we invite you to stop in for a personal handcrafted beverage and a fresh signature pastry.

Lunch

05:30 - 17:00

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Hawthorn Dining Room & Bar

Type of cuisine: Other cooking style

A new era of dining at the Palliser starts with opening of Hawthorn Dining Room & Bar re-defines the Calgary culinary experience with sociables and family-style dining from Alberta's most trusted producers, farmers and suppliers.

Your meetings and events

Our meeting rooms

  • Number of meeting rooms: 12

  • Maximum size: 443

  • Maximum capacity: 391 people

  • Maximum banquet capacity: 320 people

Find out more

Our guest reviews for
Fairmont Palliser

100% genuine reviews from our guests

Find out more

AccorHotels Rating 4.5/5

7,218 reviews

Ceo

Customer review rating 4.5/5

Gj Business - 15/09/2019 AccorHotels review

One night repeat visit

Dear Mr. J, Thank you for taking the time and trouble to complete a survey following your recent stay at Fairmont Palliser. We are delighted you enjoyed your stay with us and very much look forward to warmly welcoming you again to Fairmont Palliser in the near future. Yours sincerely, Marina LCA Supervisor
Customer review rating 4.5/5

Anonymous Couples - 14/09/2019 AccorHotels review

Very beautiful hotel. Bathroom very small, but room was comfortable. It would be nice to have coffee in the lobby, rather than having to buy it at Starbucks.

Customer review rating 4.5/5

Crystal O. Couples - 14/09/2019 AccorHotels review

Everything was great! Our room was beautiful, the food in the gold lounge was very tasty and we had a great time at the restaurant.

Dear Crystal O., Thank you very much for sharing your comments regarding your recent stay at Fairmont Palliser. It is always a pleasure to receive such positive feedback and I look forward to sharing your kind comments and compliments with all our team. Thank you again for sharing your experience and we look forward to welcoming you back to Fairmont Palliser again in the near future. Sincerely, Natalie Wert Executive Assistant Fairmont Palliser

Elegant and fun

Customer review rating 4.5/5

Paula Couples - 14/09/2019 AccorHotels review

The hotel is beautiful and the room very nice. We enjoyed cocktails in the lobby bar and met a few interesting people. The staff was helpful and always greeted us.

Dear Paula, Thank you very much for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon. Sincerely, Natalie Wert Executive Assistant Fairmont Palliser
Customer review rating 4.5/5

Anonymous Couples - 13/09/2019 AccorHotels review

very good!

Dear Guest, Thank you for taking the time to tell us about your experience at the Fairmont Palliser. I am sorry that the quality of our terry linen did not meet your expectations; please allow me to express my sincerest apologies. At Fairmont, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. We shared your feed back with our supplier to look at different options for the towels. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to welcome you back in the near future. Sincerely, Raluca Mihai Executive Housekeeper

Just what I expect from the Palliser.

Customer review rating 4.5/5

Dale S. Business - 13/09/2019 AccorHotels review

Pleasant, entertaining.

Dear Dale S., We very much appreciate your comments regarding your stay at the Fairmont Palliser. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. I did notice in the survey that you did not receive your welcome drink vouchers. My appologies, we do try to have them in the room upon arrival for you. We value the feedback and our chance to correct this, I have adjusted the two beverages from your last stay and will send you a new copy of the folio. Our accouting team will do the refund to your credit card on Monday. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Dawn P. Barcham Le Club AccorHotels Manager Fairmont Palliser

Always a pleasure

Customer review rating 4.5/5

Christl Business - 13/09/2019 AccorHotels review

Love staying at Fairmont properties as they consistently provide a high level of quality and service. Rooms are well appointed, comfortable and quiet. I look forward to going back later this fall.

Dear Christl, Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon. Sincerely, Natalie Wert Executive Assistant Fairmont Palliser

Okay

Customer review rating 4.5/5

Katrina Business - 13/09/2019 AccorHotels review

For the value and given that the brand represents a luxury experience this was a very mediocre stay

Dear M/M H, Thank you for taking the time to complete a survey in regards to your stay with us at The Fairmont Palliser. It's unfortunate to see you had mediocre experience at our property. As you know, being a regular Fairmont guest, this is not in keeping with our usual standard of service delivery. While there is certainly no excuse for the unpleasant check-in experience even we were busy, I will mostly discuss with the issue with the team to ensure that this remains an isolated matter which does not reoccur. I will be much appreciated if you could offer me more details regarding this issue. Please kindly reply this email for further information or reservation if you are planning to revisit Calgary, I will personally assign a room for you which will be away from our train trackside. I am available anytime over email or by phone at the hotel 40… and myself, or any member of our front desk team would be pleased to assist you. Sincerely, Nicholas Mao Assistant Front Office Manager

It was wonderful!

Customer review rating 4.5/5

Glenn S. Couples - 13/09/2019 AccorHotels review

Everything was perfect. I’ll be back.

Dear Glenn S, Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon. Sincerely, Natalie Wert Executive Assistant Fairmont Palliser

elegance

Customer review rating 4.5/5

Terry M. Solo - 13/09/2019 AccorHotels review

What a wonderful experience, from the top notch room to the exemplary service.

Dear Terry M., Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon. Sincerely, Natalie Wert Executive Assistant Fairmont Palliser

Somewhat disappointed

Customer review rating 4.5/5

Jodan Couples - 13/09/2019 AccorHotels review

Compared to the two other Fairmont properties this one was disappointing.

Dear M/M Burn, Thank you for taking the time to complete a survey in regards to your stay with us at The Fairmont Palliser. Please accept my apologies due to the few flaws during your visit. As you know, being a regular Fairmont guest, this is not in keeping with our usual standard of service delivery. While there is certainly no excuse for the unpleasant experience with the front desk team, I will mostly discuss with the issue with the team to ensure that this remains an isolated matter which does not reoccur. I will be much appreciated if you could offer me more details regarding this issue. Please kindly reply this email for further information or reservation if you are planning to revisit Calgary, I will personally assign a room for you which will be away from our train trackside. I am available anytime over email or by phone at the hotel 40… and myself, or any member of our front desk team would be pleased to assist you. Sincerely, Nicholas Mao Assistant Front Office Manager
Customer review rating 4.5/5

Anonymous Couples - 13/09/2019 AccorHotels review

Excellent. The only disappointment we find is with the luncheon bar menu.

Dear Ms.A We very much appreciate your comments regarding your stay at the Fairmont Palliser. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. As we are currently working on a new menu, we would encourage your feedback in regards to our lunch offerings. Is there something specific you would be hoping to see on our fall menu? Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Magda Davis Food and Beverage Outlets Manager

Beautiful hotel, one aspect left a bad taste.

Customer review rating 4.5/5

Michael I. Couples - 13/09/2019 AccorHotels review

The hotel is beautiful, we were greeted quickly and pleasantly by the Valet. Our check in and check out went smoothly. The breakfast buffet was exceptional. We are actually returning to this same hotel in a few days and will stay in a Fairmont Gold level room. The one incident that left a bad taste in our mouths was the coupon for a free cocktail. When my wife and I went to the lounge to redeem the coupon, we were told that the coupon was not valid for the drink that I chosen. We were told that the coupon was only good for a beer or less expensive glass of wine. I offered to pay the difference for the particular cocktail that I had chosen, but was told that was “not possible “. It was an unexpected surprise, and a very nice gesture, for the hotel to provide us with coupons for two free drinks, but if there are limitations and/or exclusions, then just make that clear. And if someone offers to pay the difference between whatever arbitrary limit that you set, then just allow the person to do so.

Dear Mr.I Thank you for taking the time to tell us about your experience at the Fairmont Palliser. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Fairmont, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. I would like to take this time and sincerely apologize for the service experiences when redeeming your welcome drink voucher. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Magda Davis Food and Beverage Outlets Manager

Girls Time

Customer review rating 4.5/5

Lori C. Families - 13/09/2019 AccorHotels review

My daughter & I treat ourselves to a night at the Fairmont Palliser after our week at Spruce Meadows. Every interaction is a joy. We truly feel like spoiled girls. Thank you!

Dear Lori C., Thank you very much for sharing your comments regarding your recent stay at Fairmont Palliser. It is always such a pleasure to receive such positive feedback and I look forward to sharing your kind comments and compliments with all our team. Thank you again for sharing your experience and we look forward to welcoming you back to Fairmont Palliser again in the near future. Sincerely, Natalie Wert Executive Assistant Fairmont Palliser

Disappointing

Customer review rating 4.5/5

Austin Couples - 13/09/2019 AccorHotels review

I ended up getting charged twice , and I got the wrong room .. so overall was disappointing

Good afternoon Mr. H, First and foremost I would like to thank you very much for filling out our survey; we appreciate you taking the time to let us know about your concerns so that we can improve the stay experience for all of our valued guests. I would like to offer a sincere apology that your room was not ready for you when you arrived. We were experiencing technical issues with our reservation system and your booking did not appear in our system. As a result the front desk agent you spoke with created a new reservation for you however neglected to notice that your original reservation had been pre-payed. I have followed up with the colleague in question to ensure that an issue of this nature does not occur again in the future. I can assure you however that you room you originally booked was the room you were assigned, a Large Fairmont Gold room with a King size bed. The issue with our reservation system has also been rectified and we do not anticipate problems of this nature occurring moving forward. In the interest of maintaining your loyalty I would like to arrange an upgrade for you on your next stay so we that we may have the opportunity to showcase all that we have to offer on Fairmont Gold. Please feel free to reach out to myself directly at this email address next time you wish to make a booking and I will be happy to take care of the arrangements. If there is any more feedback you wish to provide or anything we can do to make you more comfortable on future stays please do not hesitate to reach out to me personally. Have a lovely afternoon and we hope to see you again soon, Chris Kavanagh Assistant Fairmont Gold Manager

Fantastic

Customer review rating 4.5/5

Mel Couples - 13/09/2019 AccorHotels review

Everything was of a very high standard and the staff were all excellent. Rooms and general areas extremely clean and well maintained.

Dear Mel, Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon. Sincerely, Natalie Wert Executive Assistant Fairmont Palliser

Great hotel....

Customer review rating 4.5/5

Anonymous Business - 12/09/2019 AccorHotels review

I enjoyed staying here. It's the only hotel I will stay in Calgary. Hawthorn is delicious. This trip, I was too tired. Ordered room service. Food was so bad, I only ate half of my meal. Only thing that needs to be improved. Everything else is perfection. The staff is by far my fave of all the Fairmont locations in Canada. So knowledgable and nice.

Dear Ms.C Thank you for taking the time to share your comments concerning your stay at the Fairmont Palliser. Excellent service is what we strive to be known for; therefore your feedback is extremely important as it enables us to continually improve our service and provide a memorable experience to our valued guests. I noticed that you rated our “service” experience low in regards to quality of your In Room Dining Meals. I would greatly appreciate it if you would be willing to provide further information about any problem you may have encountered as this will help me better understand what happened in order to anticipate any future occurrence. Our relationship with our guests is of paramount importance. We hope that you will present us with the opportunity to better serve you soon. Sincerely, Magda Davis Food and Beverage Outlets Manager

Beautiful grand old hotel with outstanding staff and service.

Customer review rating 4.5/5

Dan K. Solo - 12/09/2019 AccorHotels review

From valet drop off through check-in, club room amenities, dinner at the Hawthorn and check-out, the ambience and the friendly staff made my visit even more than I expected.

Dear Dan K, Thank you very much for sharing your comments regarding your recent stay at Fairmont Palliser. It is always a pleasure to receive such positive feedback and I look forward to sharing your kind comments and compliments with all our team. Thank you again for sharing your experience and we look forward to welcoming you back to Fairmont Palliser again in the near future. Sincerely, Natalie Wert Executive Assistant Fairmont Palliser

Good

Customer review rating 4.5/5

Anonymous Couples - 12/09/2019 AccorHotels review

It was nice and staff friendly and willing to help out. I wish there was a bigger fridge in the room as the one in it was small and stocked with no room for our own drinks etc.

Good afternoon Mr. F., I would like to thank you very much for taking time out of your day to respond to our survey, your responses are extremely valuable to us in order to improve the stay experience for all of our guests. I am very glad to hear that you enjoyed your stay and that our staff were able to make you feel welcome and comfortable. I am very sorry that you were not satisfied with your room assignment, in the future please do not hesitate to bring any concern of this nature to the attention of our staff, we are always happy to find another room for you that would be more to your liking. I have also added a note to your profile requesting a room with the best possible view moving forward. While we can't guarantee this sort of request we are always happy to do anything possible to ensure that you are assigned a room to your liking. We also have mini fridges available upon request that we can have delivered to your room. It is best to request these in advance when making your reservation so we can have it waiting for you when you arrive however we can have them delivered at any time if you speak to a member of our staff. We hope to see you again soon, if there is anything else we can add to your profile to make your future stays more comfortable please do not hesitate to reach out to me. Have a fabulous afternoon, Chris Kavanagh Assistant Fairmont Gold Manager

great

Customer review rating 4.5/5

Robert T. Couples - 11/09/2019 AccorHotels review

great service awesome room

Dear Robert T, Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon. Sincerely, Natalie Wert Executive Assistant Fairmont Palliser
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