Hotel - Fairmont Copley Plaza
Fairmont Hotel Fairmont Hotel

Fairmont Copley Plaza

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4.5/5 3,164 reviews
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  • The hotel has wifi WIFI/Internet Access
  • The hotel does not serve breakfast Breakfast
  • The hotel does not have a bar Bar
  • The hotel has a parking Parking
  • The hotel has a restaurant Restaurant
  • The hotel does not have air conditioning in rooms Air Conditioning
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Check-in from 15h00
Check out up to 12h00

Services in the hotel and nearby

Paying
  • WIFI/Internet Access
    • WIFI at the hotel (Paying)
    • High-speed Internet
    • WIFI in your room (Paying)
  • Parking
    • Private indoor parking (Paying)
    • Valet parking (Paying)
    • Well-lit parking
  • Accessible bathroom
  • Pet allowed 25  USD
  • Fitness centre
  • Well-being
    • Massage (Paying)
    • Solarium (Paying, Nearby)

Services and practical information

  • WIFI/Internet Access
    • WIFI at the hotel (Paying)
    • High-speed Internet
    • WIFI in your room (Paying)
  • Parking
    • Private indoor parking (Paying)
    • Valet parking (Paying)
    • Well-lit parking
  • Accessible bathroom
  • Pet allowed 25  USD
  • Outdoor playground for children  (Nearby)

Leisure and activities

  • Fitness centre
  • Well-being
    • Massage (Paying)
    • Solarium (Paying, Nearby)
  • Outdoor playground for children  (Nearby)
  • Golf  (Nearby)
  • Tennis  (Nearby)
  • Squash court  (Nearby)
  • Snow Skiing  (Nearby)

Catering

  • 1 restaurant(s)

Business services

  • 15 meeting room(s)
See all services

Hotel location

Our rooms

Fairmont Copley Plaza offers 383 lavish guest rooms, including 17 elegant suites. Every room has a modern look, while keeping the downtown hotel's rich history and Back Bay location in mind.Guestrooms feature business amenities as well as more common amenities like 46" LCD HDTV, telephone, hair dryer, minibar, plush bathrobes, digital safe, windows that open Keurig Coffee and more. All guestrooms and suites are non-smoking.

  • 383 rooms
    • Emergency exit map
    • Bathroom doors 32 inches wide
    • Opening windows
    • WIFI in your room
    • Coffee/tea making facilities
    • Sprinkler in room
    • Keycard-operated door locks
    • Audible smoke alarms in rooms
    • Security peephole
    • Emergency info in rooms
Our rooms fittings

Our restaurants and bars

See all our restaurants and bars

Your meetings and events

4.6/5 AccorHotels Rating Based on 2,397 reviews

Our guest reviews for Fairmont Copley Plaza

100% genuine reviews from our guests

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4.5/5 TripAdvisor Rating Based on 3,164 reviews
TripAdvisor Certificate of Excellence Certificate of excellence 2017
AccorHotels certified review
Anonymous Solo - 11/10/2017
« Wedding weekend »

Beautiful facility with a very helpful and accommodating staff

AccorHotels certified review
Jeannine A. R. C. Couples - 11/10/2017

Jason, the concierge, went out of his was to make our stay so pleasant. We had asked for early check-in since our stay was so short and my husband wanted to watch the game in the early afternoon. Our room was not ready at 10:30 AM - so we stored our luggage and returned at 1:30. It still was not ready so Jason made it possible for us to have access to a TV. We were also celebrating my husband's birthday and our Anniversary - when we returned that evening there was chilled Prosecco and a note from Jason - a wonderful surprise.....Thank you Jason !!!

AccorHotels certified review
Anonymous Families - 10/10/2017
« Very good. »

We were facing Copley plaza and it was a little noisy during the day, but that was ok. It was the night time noise from people having a party that kept my husband awake much of the night. He was not pleased. We love this hotel, it's elegant and well located, but also starting to a look tired and dated for sure.

AccorHotels certified review
Anonymous Business - 09/10/2017
« Hits the mark every time »

I travel over 70% of the year. If I have to be away from home, and I could be in Boston, I would choose this hotel every time. Everyone there goes out of their way to make me feel like this hotel is my second home. I am called by name at every opportunity. Thr accommodations are luxurious yet very comfortable. The food and drink are top notch. The service staff keeps the surroundings impeccable. I truly enjoy every minute of my stay.

AccorHotels certified review
Anonymous Families - 09/10/2017
« Outstanding service »

The stay was great. The booking could have been better. Website had problems. Booked with a centralized agent who didn't type in my email address correctly, even thought I spelled it so I never received a Confirmation.

AccorHotels certified review
Anonymous Families - 07/10/2017
« Standard »

My two gold rooms on the same floor had different rates and I was never asked if MA resident which we are and did not receive any discount. The toilet in one room did not work properly and at 4:10 In the afternoon I was told my room was not ready. Needless to say this stay did not meet our expectations.

AccorHotels certified review
Naveed C. Business - 07/10/2017
« Front desk service is horrible »

Front desk service is horrible. StSyed Monday to Friday and was given a room with two beds. Ask for a king bed every night but front desk refused saying that reservation was made as two double beds. At more than $400 per night would have expected Front desk to be more helpful but an oriental appearing person I think Megan kept on refusing without even checking. Check out being at 11 I asked for 12 o’clock check out but was refused by same person

AccorHotels certified review
Anonymous Business - 07/10/2017
« Not bad but room space was small »

Staff very nice and pleasant. The Room was small

AccorHotels certified review
Keith T. Couples - 07/10/2017
« We enjoyed the Badawi/ T. wedding but found the other services substandard. »

When Checking in we had to load our own luggage onto a bellman cart while it was raining, We found the food in the restaurant to be average for the price. We requested and iron for our room to prepare for the wedding and it never came. The iron in the room was not working. We also requested someone to retrieve a pair of shoes that were inadvertently left in our vehicle. The shoes never arrived. These two requests were made through the concierge desk.. We found these workers to be uninterested with our concerns.The Doorman was the only person interested in helping to assist us. Keith T.

AccorHotels certified review
John G. A. Business - 07/10/2017
« High expectations, not met in most ways. »

We have stayed at the Fairmont Copley Plaza many times, including during Boston Marathon when hotel is completely sold out. I am a Presidents Club Member, so we know what hotel hospitality can be like. Unfortunately, even at $750 a night, there are so many issues on this stay that we have to say something. Parking rate of $53 was quoted, charged more. Gave us a tiny room without any Gold Floor privileges. Breakfast menu ends early, we had breakfast included but would not apply to room service. We arrived late and the night receptionist was not welcoming at all. We were assisted by the bellman, but that is about it. It was stated that the hotel was completely sold out, and we did not find that to be the case at all, hardly anyone there, so why the reduction of service, and no access to Gold Floor, which we are completely willing to pay for. Overall, the experience did not measure up to Fairmont standards.

AccorHotels certified review
Marcea G. G. Couples - 06/10/2017
« Love it! »

Beautiful gold floor, friendly staff, clean rooms!!

AccorHotels certified review
Dr. S. M. Couples - 06/10/2017

Great service, room was nice, food was great!

AccorHotels certified review
Fxc Business - 06/10/2017
« FXC »

Enjoyable visit, service was very good and the room was spacious and clean. Bar & restaurant were extremely nice.

AccorHotels certified review
Anonymous Business - 06/10/2017
« I was provided comfortable, friendly and professional experience. »

Everyday I was greeted with friendly service, whether it was in the lobby at breakfast or the support staff. I felt appreciated and valued as a customer.

AccorHotels certified review
Dw Business - 06/10/2017
« Inconsistent »

I was in town on business and my wife travelled with me and stayed at the hotel while I was at a client location. We were appreciative of a late check out until 1 PM on departure date- but front desk was not helpful at all when my wife needed a private area for a 1 hour webinar she needed to watch on her computer. They would not let her sit in an unoccupied conference room by herself for the hour. The time to get our car at the valet was extremely long.

AccorHotels certified review
Audrey H. Families - 06/10/2017
« Like staying Home »

We have had another wonderful stay at the Fairmont Copley Plaza. Each time we stay there it feels like home to the 5 of us. The staff specifically on the Gold floor goes above and beyond to make our stay great!

AccorHotels certified review
Anonymous Business - 06/10/2017
« Perfect »

This was a lovely stay - met all expectations. Very quiet, comfortable and cozy.

AccorHotels certified review
Coley M. Business - 05/10/2017
« During my stay everythng was great...after my stay it coud've been better. »

During my stay the staff and accommodations were wonderful. The hotel is beautiful and the staff was attentive, friendly, and helpful. However, it was my service interaction, after my stay, that was less than I'd expected. A day after I arrived home from my trip, I realized that I had left my dress clothes hanging in the closet of my room. I called the front desk to notify them, and the woman that answered showed no concern or empathy for my situation, and simply stated that I needed to talk to security. The gentleman at security also showed no concern whatsoever, and seemed annoyed that I was calling about it. He verified that my clothes were there, and asked me when I would be coming back to retrieve them. I advised that I was back home in Indiana and couldn't come back to the hotel. He then asked what I would like him to do about it. I asked if it would be possible to have them shipped to my home. He said that he could but made sure I knew that I would have to pay for it if he did. I said that it was fine (I didn't expect the hotel to pay for it). He then took my information and CC# and advised that he would get to it "When he has time". I guess I was surprised by a couple of things. For a hotel of your caliber, I expected that you might be more proactive and contact me to let me know that clothes were left. It's not like it was a phone charger that I left behind. It was expensive clothing. I expected some demonstration of empathy or concern of my situation (even though it was my own fault). I expected the hotel to offer suggestions on how to solve my situation, instead of making me ask about the possibility of shipping me the clothes, as I'm certain these things happen everyday in your hotel. Finally, I felt like he had just written my CC# and personal info down on a piece of paper, and was probably carrying it around with him until he decided he had the time to take care of it. I feel like that info may still be written down somewhere for others to find and/or use.

AccorHotels certified review
Adrienne P. Business - 05/10/2017
« ok »

Room was small and cramped with all the items in the room.

AccorHotels certified review
Nestor Business - 05/10/2017
« Great Time at the Copley »

The location of the Fairmont Copley Plaza is excellent. Right in the heart of many of the best attractions of the area and easy access for our stay to find fine dining and shopping as well as many tourist attractions and hoe spots. Second to none.

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