Hotel - Fairmont Copley Plaza
Fairmont Hotel Fairmont Hotel

Fairmont Copley Plaza

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4.5/5 3,394 reviews
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  • The hotel has wifi WIFI/Internet Access
  • The hotel serves breakfast Breakfast
  • The hotel does not have a bar Bar
  • The hotel has a parking Parking
  • The hotel has a restaurant Restaurant
  • The hotel has air conditioning in rooms Air Conditioning
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Services in the hotel and nearby

Check-in from 15h00
Check out up to 12h00
Paying

Services and practical information

  • WIFI/Internet Access
    • WiFi at the hotel (Paying)
    • High-speed Internet
    • WiFi in your room (Paying)
  • Parking
    • Private indoor parking (Paying)
    • Valet parking (Paying)
    • Well-lit parking
  • Accessible bathroom
  • Pet allowed 25  USD
  • Outdoor playground for children  (Nearby)
  • 100% non-smoking hotel
  • Air conditioned
    • Air conditioning
    • Automatic air control
    • Air Conditioning

Leisure and activities

  • Fitness centre
  • Well-being
    • Massage (Paying)
    • Solarium (Paying, Nearby)
  • Outdoor playground for children  (Nearby)
  • Golf  (Nearby)
  • Tennis  (Nearby)
  • Squash court  (Nearby)
  • Snow Skiing  (Nearby)

Catering

  • 1 restaurant(s)

Business services

  • 15 meeting room(s)
  • Conventions hotel
See all services

Hotel location

Our rooms

Fairmont Copley Plaza offers 383 lavish guest rooms, including 17 elegant suites. Every room has a modern look, while keeping the downtown hotel's rich history and Back Bay location in mind.Guestrooms feature business amenities as well as more common amenities like 46" LCD HDTV, telephone, hair dryer, minibar, plush bathrobes, digital safe, windows that open Keurig Coffee and more. All guestrooms and suites are non-smoking.

  • 383 rooms
  • 100% non-smoking hotel
    • Air conditioning
    • Emergency exit map
    • Automatic air control
    • Bathroom doors 32 inches wide
    • Opening windows
    • WiFi in your room
    • Coffee/tea making facilities
    • Sprinkler in room
    • Keycard-operated door locks
    • Audible smoke alarms in rooms
    • Security peephole
    • Emergency info in rooms
Our rooms fittings

Our restaurants and bars

See all our restaurants and bars

Your meetings and events

4.6/5 AccorHotels Rating Based on 3,731 reviews

Our guest reviews for Fairmont Copley Plaza

100% genuine reviews from our guests

Find out more
4.5/5 TripAdvisor Rating Based on 3,394 reviews
TripAdvisor Certificate of Excellence Certificate of excellence 2017
AccorHotels certified review
Anonymous Couples - 15/04/2018

Great and relaxing...

AccorHotels certified review
Dan Couples - 15/04/2018
« Accomodating with late checkout and luggage storage when needed. »

Our room was clean and spacious with the expectation of Fairmont being one of the premiers the place did certainly live up to its name. The only thing is although it is considered a vintage boutique hotel the amenities could be more contemporary in line with others.

AccorHotels certified review
Mary J. S. Families - 14/04/2018
« Hotel and room very nice. Not very happy with our interactions with staff. »

My daughter and I were very excited to stay at the Fairmont Copley. It is a beautiful hotel and close to where my other daughter lives in Boston. When we arrived, our room was not ready so we went into the restaurant. Coming through the lobby entrance, we didn't realize there was a host station and stood there for awhile and then sat down. Not only did one staff member chastise us for not going to the station, but then a second came and did the same. We wound up leaving without ordering. We stayed a total of four nights. This was a vacation for us and we wanted to sleep in. Our room was right across from housekeeping. Of the four mornings we wanted to sleep in, we were woken up twice very early. The one day, it was because several members of housekeeping were in the room across from us talking very loudly. The other was because two members of housekeeping seemed to be right outside our door flirting with each other. I would love to stay there again because it was so convenient and close to my daughter's apartment, but am hesitant.

AccorHotels certified review
Jewelfinaldi Couples - 13/04/2018
« Beautiful hotel check in great help very friendly helpful »

Everything us great explained above

Our hotel has responded to the review
Our hotel has responded to the review

Dear Jewel F., Thank you kindly for taking the time to complete a survey following your recent stay at Fairmont Copley Plaza. We greatly value and appreciate your positive feedback and it will be my pleasure to share your kind compliments with our team. Your experiences will serve as an encouragement to all of our colleagues as we strive every day to provide the highest standards of service for our valued guests. Thank you again for sharing your experience, and we very much look forward to warmly welcoming you again to Fairmont Copley Plaza in the near future. If you have not already done so, our team would appreciate it if you could share your experience with others on TripAdvisor: http://bit.ly/2riz9EV Sincerely, Niko Della Penna Fairmont Gold Supervisor

AccorHotels certified review
Mary Families - 13/04/2018
« Fantastic! »

This was an overnight stay with my mother to celebrate a big milestone birthday. The hotel and customer service were great and this made the stay special for us. They even sent up a bottle of prosecco to the room after learning there was a birthday. The room was very clean and comfortable. This hotel couldn’t be in a more perfect location.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Pamela D., Thank you kindly for taking the time to complete a survey following your recent stay at Fairmont Copley Plaza. We greatly value and appreciate your positive feedback and it will be my pleasure to share your kind compliments with our team. Your experiences will serve as an encouragement to all of our colleagues as we strive every day to provide the highest standards of service for our valued guests. Thank you again for sharing your experience, and we very much look forward to warmly welcoming you again to Fairmont Copley Plaza in the near future. If you have not already done so, our team would appreciate it if you could share your experience with others on TripAdvisor: http://bit.ly/2riz9EV Sincerely, Niko Della Penna Fairmont Gold Supervisor

AccorHotels certified review
Randi S. Families - 13/04/2018
« amazing .. Nico and the concierge staff were incredible »

wonderful.. would love to know other promotions

Our hotel has responded to the review
Our hotel has responded to the review

Dear Randi S., Thank you kindly for taking the time to complete a survey following your recent stay at Fairmont Copley Plaza. Thank you so much for your wonderful feedback. I thoroughly enjoyed getting to know you and your family. You all are the reason why I do my job and it was a pleasure assisting you. I hope to see you and your family again soon. If you have not already done so, our team would appreciate it if you could share your experience with others on TripAdvisor: http://bit.ly/2riz9EV Sincerely, Niko Della Penna Fairmont Gold Supervisor

AccorHotels certified review
Gmbarker Couples - 13/04/2018
« A lovely short break »

Good as always

Our hotel has responded to the review
Our hotel has responded to the review

Dear Gillian B., We very much appreciate your comments regarding your stay at the Fairmont Copley Plaza. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Niko Della Penna Fairmont Gold Supervisor

AccorHotels certified review
Lori L. Families - 13/04/2018
« Basically love the location and find the hotel comfortable. »

Mostly it was great. However, I was deeply disappointed that when I arrived that there wasn't a rollaway set up as requested and told would be there. I asked as soon as I arrived...left for a while for dinner, expecting it to be there...returned and had to request it again! I also requested an extra set of towels which was not honored until the following day as I requested again. Not up to the previous experiences I had at Fairmont Copely. Also the bathroom set up was pretty awful! Toilet angled in a corner, double doors...no space to really put my toiletries. Just bad!

Our hotel has responded to the review
Our hotel has responded to the review

Dear Lori L., We very much appreciate your comments regarding your stay at the Fairmont Copley Plaza. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. However, I am troubled to hear that your requests were not met in a timely fashion. As you may know from previous stays that this is not typical of our property. I have passed this information on to our housekeeping and front office team to ensure request such as these are met in a timely fashion. I also took the time to notate your dissatisfaction of the bathroom to ensure you will never be placed in a similar style while staying with us. Thank you again for sharing your experience, and we hope you give us the opportunity to better serve you in the future. Sincerely, Niko Della Penna Fairmont Gold Supervisor

AccorHotels certified review
Anonymous Couples - 13/04/2018

Delightful! We were so impressed with the architecture and decor. And, more importantly, your attentive staff.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Linda D., Thank you kindly for taking the time to complete a survey following your recent stay at Fairmont Copley Plaza. We greatly value and appreciate your positive feedback and it will be my pleasure to share your kind compliments with our team. Your experiences will serve as an encouragement to all of our colleagues as we strive every day to provide the highest standards of service for our valued guests. Thank you again for sharing your experience, and we very much look forward to warmly welcoming you again to Fairmont Copley Plaza in the near future. If you have not already done so, our team would appreciate it if you could share your experience with others on TripAdvisor: http://bit.ly/2riz9EV Sincerely, Niko Della Penna Fairmont Gold Supervisor

AccorHotels certified review
Conference A. Business - 12/04/2018
« beautiful hotel »

It was wonderful staying at this historic hotel. The staff was polite and our room was very comfortable. The location is fantastic. We really enjoyed our time in the Oak Bar as well -- the waitstaff was tremendous and fun!

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mark R., We very much appreciate your comments regarding your stay at the Fairmont Copley Plaza. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely,

AccorHotels certified review
Anonymous Families - 12/04/2018

Amazing from the moment we pulled up! John the Bellman was fabulous!!! All of the staff was so helpful and kind. Marion in the gift shop was wonderful as well. We will be back for the service, location and love of Boston!!!

AccorHotels certified review
Grayson Z. Couples - 12/04/2018
« Lackluster. Buyer's remorse. »

Came in very excited... first time to Boston and my birthday. Booked the weekend at Fairmont. On club level, too boot. As we approached our room, kids were running around at 11 PM and slamming the door. Had to call for someone to address the issue. The next morning is when a comedy of errors began... three different people entered the room without permission. The first two, house keepers, knocked once and entered while we were in the room. The third, a group of engineers, walked in without knocking as my girlfriend was exiting the shower! Spoke to desk staff. They were polite and 'investigated'. Funny enough, it happened again the next day too. But I was half naked exiting the shower as the house keeper walked in... as I yelled "I'm coming to the door." Also, the hotel runs on HVAC because it's old. So when they're running hot air, you can't really cool your room. You can only reduce the heat. I've never been in a luxury hotel with this issue. If I'd wanted to be hot, I could've stayed home and gone camping... saving $300 a night. Icing on the cake -- the bathroom in the gym didn't have toilet paper. So I had to call for 'assistance.' Wish I had stayed elsewhere.

AccorHotels certified review
Sarah Couples - 12/04/2018
« Stunning lobby! »

Overall we had a great time. The lobby is absolutely stunning and staff very friendly and we were able to check in early with no problem. We booked the entry level room and it was great for what it was. Bed was very comfy and toiletries smelt delightful. As I had booked through famous agents when we returned in the afternoon there was a note from managent with some Fairmont candies. It really made us feel special. The only reason I didn’t give it a 10 was because the shower wasn’t great. the pressure really wasn’t great mainly because the shower head only dispearsed water around the side and not in the middle which was really frustrating. Other than that we had a great time, I’ve already recommended it to a colleague who has just booked for a weekend in June

AccorHotels certified review
David M. Couples - 12/04/2018
« Wonderful stay »

It was wonderful! From our checking through check-out, we truly enjoyed our stay. The staff was lovely and everything was to our satisfaction.

AccorHotels certified review
Todd Couples - 12/04/2018
« Nice hotel »

The hotel is absolutely beautiful. I wasn’t impressed with the shower and the temperature in the room. It was really hot even when the thermostat was off. Overall enjoyed hotel.

AccorHotels certified review
Anonymous Friends - 12/04/2018

Lovely, we will definitely be staying again.

AccorHotels certified review
Victoria Solo - 12/04/2018
« It is very nice experience. »

I like the location the most ! The room it clean and simple.

AccorHotels certified review
Shawn F. Friends - 12/04/2018
« it was pleasent »

everything was fine. didn't spend much time in the hotel so I can't say much about other then my night sleep there was pretty good

AccorHotels certified review
Rodrigo N. Solo - 12/04/2018
« Nice rooms, bad acoustics »

The room is well appointed and comfortable. But what stopped me from really enjoying it was the bad acoustics... the other guests on the floor were talking loudly and slamming doors until very late/early morning since there was a huge party downstairs. And I could hear EVERYTHING. Need to work on improving this aspect of the room.

AccorHotels certified review
Mike Families - 11/04/2018

Everyone was very friendly and very helpful

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