Hotel - Fairmont Copley Plaza
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Fairmont Hotel

Fairmont Copley Plaza

138 St James Avenue 
02116  BOSTON
UNITED STATES

Based on 2,027 reviews
AccorHotels Rating Based on 2,027 reviews
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Check-in from 15h00
Check out up to 12h00
Paying

Services in the hotel and nearby

  • WIFI/Internet Access
    • WIFI at the hotel (Paying)
    • High-speed Internet
    • WIFI in your room (Paying)
  • Parking
    • Private indoor parking (Paying)
    • Valet parking (Paying)
    • Well-lit parking
  • Accessible bathroom
  • Pet allowed 25  USD
  • Fitness centre
  • Well-being
    • Massage (Paying)
    • Solarium (Paying, Nearby)

Services and practical information

  • WIFI/Internet Access
    • WIFI at the hotel (Paying)
    • High-speed Internet
    • WIFI in your room (Paying)
  • Parking
    • Private indoor parking (Paying)
    • Valet parking (Paying)
    • Well-lit parking
  • Accessible bathroom
  • Pet allowed 25  USD
  • Outdoor playground for children  (Nearby)

Leisure and activities

  • Fitness centre
  • Well-being
    • Massage (Paying)
    • Solarium (Paying, Nearby)
  • Outdoor playground for children  (Nearby)
  • Golf  (Nearby)
  • Tennis  (Nearby)
  • Squash court  (Nearby)
  • Snow Skiing  (Nearby)

Catering

  • 1 restaurant(s)

Business services

  • 15 meeting room(s)
See all services

Hotel location

Our rooms

Fairmont Copley Plaza offers 383 lavish guest rooms, including 17 elegant suites. Every room has a modern look, while keeping the downtown hotel's rich history and Back Bay location in mind.Guestrooms feature business amenities as well as more common amenities like 46" LCD HDTV, telephone, hair dryer, minibar, plush bathrobes, digital safe, windows that open Keurig Coffee and more. All guestrooms and suites are non-smoking.

  • 383 rooms
    • Emergency exit map
    • Bathroom doors 32 inches wide
    • Opening windows
    • WIFI in your room
    • Coffee/tea making facilities
    • Sprinkler in room
    • Keycard-operated door locks
    • Audible smoke alarms in rooms
    • Security peephole
    • Emergency info in rooms
Our rooms fittings

Our restaurants and bars

See all our restaurants and bars

Your meetings and events

4.6/5 AccorHotels Rating Based on 2,027 reviews

Our guest reviews for Fairmont Copley Plaza

100% genuine reviews from our guests

Find out more
AccorHotels certified review
Richard A. R. E. Families - 12/08/2017
« Dr. and Mrs. »

Quality, and a beautiful period hotel ... Thank You !!!!!

AccorHotels certified review
Matthew Business - 11/08/2017
« I had an unbelieveable experience at the Fairmont! »

Awesome, every employee was kind from the manager to the housekeeping staff, I was overwhelmed with how customer focus the hotel is! Thanks for making my stay feel like home.

AccorHotels certified review
John L. B. Couples - 11/08/2017
« As usual, professional, personal and exceptional performance by staff. »

Comfortable and relaxing. We are always greeted warmly by all.

AccorHotels certified review
Anonymous Families - 11/08/2017
« Excellent!! »

Excellent experience!! Such a gorgeous hotel!! I will definitely return again!!

AccorHotels certified review
Michelle S. Friends - 11/08/2017
« Very pleasant one night stay »

I booked one night, in a double. I was pleasantly surprised by an upgrade to the concierge level. The common areas and lobby were elegant and inviting. I loved meeting Gracie, your resident lab, in the lobby. Staff were consistently professional and welcoming. I would like to return for a longer stay!

AccorHotels certified review
Frederick P. K. Couples - 10/08/2017
« Nice hotel but furnishings and room is looking a bit tired!! »

Very nice service-our room was on the Gold Floor and included a lovely breakfast in the Gold Floor Lounge. Staff were very attentive and pleasant. The room requires some updating as the paint around door mouldings, particularly the bathroom required replacement, and the sofa in the sitting room area was very dirty-the upholstery on it looked so bad you wouldn't want to sit on it. I was satisfied with our experience but at the $$$ you pay and that also included an upgrade fee was not of value!!Beautiful stately hotel with gorgeous lobby!!!

AccorHotels certified review
Mary C. Couples - 10/08/2017
« Excellent! »

Very nice

AccorHotels certified review
Mt Solo - 10/08/2017
« Peaceful  »

Relaxing, everything I needed was readily available, efficient and accommodating staff, clean surroundings

AccorHotels certified review
Anonymous Families - 10/08/2017
« We will be back.  »

Fun.

AccorHotels certified review
Ted S. Couples - 10/08/2017
« Room was comfortable but noticed that spaces behind night tables had not been cleaned for a long time »

Extremely friendly staff. I haven't stayed at this property for several years but was quite pleased, subject to the above comment about dcleaning details

AccorHotels certified review
Ds Couples - 10/08/2017
« nice but could use some tlc  »

Great location, staff was very helpful- room comfortable - common areas on floors dated and ponderous in feel- common area lobby - beautiful in concept - but dated ambiance

AccorHotels certified review
Anonymous Families - 10/08/2017
« A luxurious hotel in the centre of Boston »

Good emails before arrival Checked in online and notified 2pm arrival time; did not receive room ready email until the day after we checked in. Great reception by gold team and welcomed to lounge; however, room was not then ready until almost 3pm. In hindsight, not too bad if that was what meant we ended up in the Boston Pop suites - great location on the corner of the building. Fantastic room, great views, spacious. Nice being treated to some Sugafina sweets... Food (breakfast and evening canapés) in Gold Lounge was very good too.. Very helpful staff Only minor disappointment was right at the end when I wanted to go on the 15 minute long 10am Saturday morning hotel - as advertised in the small book in the room - reported to main concierge as advised before 10am but nothing had happened before 10.15 and we needed to head off by taxi to get a train shortly afterwards.

AccorHotels certified review
Kim Friends - 10/08/2017
« Great short stay »

Although we only had one night, there was no better place to stay than the Fairmont Copley Plaza. We walked to Fenway for a game that night and had a great breakfast in the beautiful Fairmont Oak Long Bar + Kitchen the next morning. I would definitely stay there again.

AccorHotels certified review
Ellen P. Couples - 10/08/2017
« Billing issue »

My son attended Tufts, and we have stayed at the Fairmont Copley almost every time we visited him for 4.5 years for we LOVE the hotel and the Long Bar! (from Chicago). He graduated Dec. 2016. We attended a wedding in Boston Aug 4th, 2017 and we were charged $506.00 upon online checkout. After reviewing my VISA credit card charges online, I was charged $576.00 by the Fairmont copley. We did not use the mini -bar or anything else that should have caused this discrepancy. I left 2 messages for your Accounting Dept. at Fairmont Copley and have not received a call back. I am disappointed. Ellen and Gus Paloian

AccorHotels certified review
Joann C. Families - 10/08/2017
« It was amazing! »

We had a great experience. The staff was extremely helpful and could not have been nicer. The hotel was beautiful!

AccorHotels certified review
Ashley Business - 09/08/2017
« Everyone was nice and accomodating except for the room »

The staff and everyone were very friendly. The overall experience was ok. The room I stayed in was extremely small. There were only 2 outlets for me to use without moving any furniture. I could not put makeup on in the bathroom. I understand the hotel is older and historic however other guests that were with me for the same training had much larger rooms.

AccorHotels certified review
Anonymous Families - 09/08/2017
« fantastic »

very good

AccorHotels certified review
Melissa Business - 09/08/2017
« I didnt feel welcomed »

I didn't feel welcomed at the hotel, I was there with a corporate group and it seemed like other guests were given better treatment. I know we weren't paying for breakfast but it seemed like they didn't give us the same attention as they did others. I was charged for something at the mini bar that I never eat or touched and when I asked what the charge was she told me she couldn't tell me. Upon check out I asked if she wanted my keys and she said no and walked away from me.

AccorHotels certified review
Tlc Families - 09/08/2017
« Missing that "Fairmont touch" »

We love the Fairmont and seek out your hotels when traveling. We were looking forward to our trip to Boston with our two children, but overall, the Copley Plaza did not meet the standard we've come to expect from Fairmont. The bathroom plug didn't work, so had to shower the kids instead of bathe them. Overall, we felt like just another tourist, versus a valued customer. Also, during the two meals we had in the hotel restaurant, we said that our daughter was under 5 and would typically have her food waived and it seemed as though they had never heard of that before. That said, the bellman that brought our bags initially made a very good impression, but overall, it fell short of what we expect from the fairmont.

AccorHotels certified review
Phil H. Business - 09/08/2017

I arrived and was given a room with an ionizer in the room to remove a strong smoke smell. I informed the front desk, and they promptly changed my room. In the new room, in the morning, I saw a mouse run from the tv to the window curtain and then to the bathroom. I informed the front desk on check out and they apologized. While the staff was accommodating and receptive, I would expect these issues to not have occurred in a hotel like the Fairmont

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