Hotel - Fairmont Copley Plaza
Fairmont Hotel Fairmont Hotel

Fairmont Copley Plaza

4.5/5 3,599 reviews
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  • The hotel has wifi WIFI/Internet Access
  • The hotel serves breakfast Breakfast
  • The hotel does not have a bar Bar
  • The hotel has a parking Parking
  • The hotel has a restaurant Restaurant
  • The hotel has air conditioning in rooms Air Conditioning
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Services in the hotel and nearby

Check-in from 15h00
Check out up to 12h00

Services and practical information

Paying
  • WIFI/Internet Access
    • WIFI at the hotel (Paying)
    • High-speed Internet
    • WIFI in your room (Paying)
  • Parking
    • Private indoor parking (Paying)
    • Valet parking (Paying)
    • Well-lit parking
  • Accessible bathroom
  • Pets allowed
  • Outdoor playground for children  (Nearby)
  • 100% non-smoking hotel
  • Air conditioned
    • Air conditioning
    • Automatic air control
    • Air Conditioning

Leisure and activities

  • Fitness centre
  • Well-being
    • Massage (Paying)
    • Solarium
  • Outdoor playground for children  (Nearby)
  • Golf  (Nearby)
  • Tennis  (Nearby)
  • Kayaking
  • Other sports activities
    • Bicycles rental (Paying)
    • Squash court
  • Snow Skiing  (Nearby)

Catering

  • 1 restaurant(s)

Business services

  • 15 meeting room(s)
  • Conventions hotel
See all services

Hotel location

Our rooms

Fairmont Copley Plaza offers 383 lavish guest rooms, including 17 elegant suites. Every room has a modern look, while keeping the downtown hotel's rich history and Back Bay location in mind.Guestrooms feature business amenities as well as more common amenities like 46" LCD HDTV, telephone, hair dryer, minibar, plush bathrobes, digital safe, windows that open Keurig Coffee and more. All guestrooms and suites are non-smoking.

  • 383 rooms
  • 100% non-smoking hotel
  • Baby bed
    • Air conditioning
    • Emergency exit map
    • Automatic air control
    • Bathroom doors 32 inches wide
    • Opening windows
    • WIFI in your room
    • Telephone in bathroom
    • Baby bed
    • High speed transmission line
    • Coffee/tea making facilities
    • Sprinkler in room
    • Keycard-operated door locks
    • Audible smoke alarms in rooms
    • Security peephole
    • Emergency info in rooms
Our rooms fittings

Our restaurants and bars

See all our restaurants and bars

Your meetings and events

4.6/5 AccorHotels Rating 4,596 reviews

Our guest reviews for Fairmont Copley Plaza

100% genuine reviews from our guests

Find out more
tripadvisor tripadvisor
4.5/5 TripAdvisor Rating 3,599 reviews
TripAdvisor Certificate of Excellence Certificate of excellence 2018
Anonymous Families - 13/09/2018 AccorHotels certified review
« A beautiful hotel that was quite comfortable with many good people working there. »

My sister and I spent three nights here while enjoying the sites of Boston, prior to going to Martha's Vineyard. We were very happy with the Fairmont, its location and beautiful condition. The employees that we interacted with were all very helpful and pleasant and we loved the beautiful "host" dogs too!

New Y. Business - 13/09/2018 AccorHotels certified review
« Poor »

There was no hot water in my shower. I spent an astronomical amount of money for luxury, and my room lacked the most basic amenity. Words cannot express how humiliated and ripped off I feel right now. What kind of scam are you running?

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mr. W., Thank you very much for taking the time to complete our Guest Satisfaction Survey. I am very sorry to learn of your dissatisfaction caused by the lack of hot water on the morning of September 7th. Regretfully, one of our systems unexpectedly failed and impacted our ability to produce hot water for just under 1-hour. This issue was remedied as quickly as possible and was out of our control. We sincerely apologize for the inconvenience and I completely understand how this could negatively impact your day. I have adjusted $100 off your rate on September 7th for the lack of hot water. I have also removed all honor-bar charges from the Fairmont Gold lounge. A separate e-mail with an invoice showing the total credit of $152.97 will be sent to you. If there is additional feedback you wish to share, please contact me directly. Ensuring your satisfaction is our top priority and we hope you will provide us with another opportunity to better serve you in the future. Please keep me as a contact moving forward for any needs you may have with Fairmont. Sincerely, Jonathan Sa Fairmont Gold & Guest Experience Manager Jo…

Michael L. Business - 13/09/2018 AccorHotels certified review

The Hotel staff were extremely accommodating and went above and beyond to ensure our guest satisfaction.

Anonymous Business - 12/09/2018 AccorHotels certified review
« Stay was fine. Staff was very friendly and helpful. Bar/Restaurant was understaffed for the amount of guests. Had to wait for service and no seating available. »

Room was small. No counter space in bathroom for products and no closet space to hang clothing. Meeting rooms were very cold. Other attendees were using the table clothes to cover themselves to keep warm.

Rebekah Business - 12/09/2018 AccorHotels certified review
« Wonderful stay during our business trip! »

Loved our stay while in Boston for business! Booked a room with 2 queen beds -- the room was huge! One of the mornings there wasn't any hot water which made for a tough shower, but that's life (and woke me up quickly haha)! Will absolutely stay here again when back in Boston.

Judith K. Families - 12/09/2018 AccorHotels certified review
« Outstanding experience! »

A group of us stayed at the Fairmont Copley for my daughter's wedding at the BPL. Overall experience was spectacular! The only comment was that we had to wait for a few deliveries to the bridal suite we had requested (stools, mirror) that were promised for 9 AM and did not arrive until 11 AM. Also, room service was a long wait and we were told they were very busy. Staff are amazing! Hotel rooms were beautiful and clean, although ours was a little small when they said they upgraded us?

Anonymous Couples - 12/09/2018 AccorHotels certified review
« Run down and dirty »

I stayed in the presidential suite. Shower had cold water. The sink did not drain. Sofa and living room carpet was downright filthy. Sheets were old and Poor quality. Room service slow and food quality very poor. This is why I checked out after one night. (Booked for four nights) and went to four seasons.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Ms. B., Thank you kindly for finding the time to provide us with feedback regarding your recent stay. I am very sorry to learn of the issues experienced leading to your early departure. Your comments have been taken very seriously and have been addressed. Please note that our Director of Front Office, Jamie MacDougall and Director of Rooms, Hayley Adamson have reached out to your directly in hopes of connecting to discuss your stay in more detail. We hope you will let us know if there is a method of communication and time that works best for us to connect, should you wish to do so. I look forward to hearing from you. Sincere regards, Jonathan Sa Fairmont Gold & Guest Experience Manager Jo…

Anonymous Couples - 12/09/2018 AccorHotels certified review
« Beautiful building, friendly staff and convenient locale »

Check in and check out was made easy. Great location to get around. Staff was friendly and went above and beyond. Bathroom was a little old. Toilet was low flow and didn't flush well. Shower just seemed old.

Paul P. Families - 10/09/2018 AccorHotels certified review
« Mr »

Very pleasant, staff were accommodating, helpful and friendly. Would like to call out Rachel on reception for her help

Gina Families - 09/09/2018 AccorHotels certified review
« Family friendly, top notch service. »

The gold floor was everything we expect and more. The food was outstanding and our kids enjoyed the games and movies available. The staff were also incredibly helpful and accommodating. A special thanks to the chef in the restaurant downstairs who helped our two kids make their own pizza's and then topped the experience off by giving them their own aprons. We also enjoyed seeing the dog in the lobby, a dog always brings a smile.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Trevor P., Thank you kindly for taking the time to complete a survey following your recent stay at Fairmont Copley Plaza. We greatly value and appreciate your positive feedback and it will be my pleasure to share your kind compliments with our team. Your experiences will serve as an encouragement to all of our colleagues as we strive every day to provide the highest standards of service for our valued guests. Thank you again for sharing your experience, and we very much look forward to warmly welcoming you again to Fairmont Copley Plaza in the near future. If you have not already done so, our team would appreciate it if you could share your experience with others on TripAdvisor: http://bit.ly/2riz9EV Sincerely, Niko Della Penna Fairmont Gold Supervisor

Karla Business - 09/09/2018 AccorHotels certified review
« You charge 5 times the payment for 4 days stayed one card was overcharge to much that I couldn’t use until 15 days that the money was returned and I couldn’t use my bussinness credit card thanks to you . »

Ok , Like any other hotel.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Dr. D., Thank you very much for taking the time to complete our Guest Satisfaction Survey - your feedback is greatly appreciated. Upon reviewing your bill, I can see there was an error made while processing a refund. I have followed up with the individual responsible for the mix-up to reiterate the importance of carefully reviewing all payment details before making any changes. I am extremely sorry for the inconvenience, but can confirm that the corrections to the error were made immediately. If there is any outstanding issues you are facing with your credit card, please let me know so I may address it directly. Without detracting attention from the main area of concern, I am happy to hear other aspects of your stay were able to meet your expectations. If you wish to share any additional feedback, please let me know directly. We hope you will continue to provide us with the opportunity to host your future stays in Boston. Please keep me as a contact and let me know if you plan on returning so I may ensure your future stays are nothing short of exceptional. Sincerely, Jonathan Sa Fairmont Gold & Guest Experience Manager Jo…

Anonymous Friends - 09/09/2018 AccorHotels certified review
« Wonderful room, gorgeous hotel, great location »

The hotel building itself is a dream. The beautiful lobbies and entrance and rooms. We were upgraded to a suite, which was extremely comfortable and luxurious.

Teena Families - 07/09/2018 AccorHotels certified review
« Average »

Didn’t feel like an elite hotel. No one to open door and help with bags. Carpet was wet in room didn’t like room or bathroom. Won’t be back. Food in restaurant was not very good either

Our hotel has responded to the review
Our hotel has responded to the review

Dear Dr. H., Thank you very much for taking the time to complete our Guest Satisfaction Survey. I am very sorry to hear that your stay was underwhelming and not up the high standards Fairmont Copley Plaza is known for. We are reviewing your feedback with our team to see why we missed the mark on delivering an exceptional experience. If there is anything I may be able to do to ensure your satisfaction, please do not hesitate to let me know. I hope you will provide us with another opportunity to warmly welcome you back and show you why we are the leading luxury hotel in Boston. Sincerely, Jonathan Sa Fairmont Gold & Guest Experience Manager Jo…

James &. V. C. Couples - 06/09/2018 AccorHotels certified review
« The Gold level stay was exceptional. »

Please check my Trip Advisor comments listed under James & Vicky C..

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mr. C., Thank you kindly for taking the time to complete a survey following your recent stay at Fairmont Copley Plaza. We greatly value and appreciate your positive feedback and it will be my pleasure to share your kind compliments with our team. Your experiences will serve as an encouragement to all of our colleagues as we strive every day to provide the highest standards of service for our valued guests. Thank you again for sharing your experience, and we very much look forward to warmly welcoming you again to Fairmont Copley Plaza in the near future. If you have not already done so, our team would appreciate it if you could share your experience with others on TripAdvisor: http://bit.ly/2riz9EV Sincerely, Niko Della Penna Fairmont Gold Supervisor

David T. Couples - 06/09/2018 AccorHotels certified review
« Very helpful staff. »

Really appreciate that our room was available when we arrived. We did an online check-in and said we are arriving from the airport around noon. Great service.

Patricia K. Business - 05/09/2018 AccorHotels certified review
« District Business Leader »

Gorgeous hotel with great food!

Our hotel has responded to the review
Our hotel has responded to the review

Dear Patricia K., Thank you kindly for taking the time to complete a survey following your recent stay at Fairmont Copley Plaza. We greatly value and appreciate your positive feedback and it will be my pleasure to share your kind compliments with our team. Your experiences will serve as an encouragement to all of our colleagues as we strive every day to provide the highest standards of service for our valued guests. Thank you again for sharing your experience, and we very much look forward to warmly welcoming you again to Fairmont Copley Plaza in the near future. If you have not already done so, our team would appreciate it if you could share your experience with others on TripAdvisor: http://bit.ly/2riz9EV Sincerely, Niko Della Penna Fairmont Gold Supervisor

Craig J. Families - 05/09/2018 AccorHotels certified review
« Great place in great location »

Fantastic

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mr. J., Thank you kindly for taking the time to complete a survey following your recent stay at Fairmont Copley Plaza. We greatly value and appreciate your positive feedback and it will be my pleasure to share your kind compliments with our team. Your experiences will serve as an encouragement to all of our colleagues as we strive every day to provide the highest standards of service for our valued guests. Thank you again for sharing your experience, and we very much look forward to warmly welcoming you again to Fairmont Copley Plaza in the near future. If you have not already done so, our team would appreciate it if you could share your experience with others on TripAdvisor: http://bit.ly/2riz9EV Sincerely, Niko Della Penna Fairmont Gold Supervisor

Willy B. Families - 05/09/2018 AccorHotels certified review
« Our accommodations for my son and daughter-in laws wedding were excellent! »

Everyone we dealt with were extremely helpful. They always made sure everything was good with us.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mr. Burgess, Thank you kindly for taking the time to complete a survey following your recent stay at Fairmont Copley Plaza. We greatly value and appreciate your positive feedback and it will be my pleasure to share your kind compliments with our team. Your experiences will serve as an encouragement to all of our colleagues as we strive every day to provide the highest standards of service for our valued guests. Thank you again for sharing your experience, and we very much look forward to warmly welcoming you again to Fairmont Copley Plaza in the near future. If you have not already done so, our team would appreciate it if you could share your experience with others on TripAdvisor: http://bit.ly/2riz9EV Sincerely, Niko Della Penna Fairmont Gold Supervisor

Lauren Couples - 04/09/2018 AccorHotels certified review
« Overall, a positive experience. »

First of all, the hotel is fantastic! Just exquisite beauty and a treat when staying in a historic town like Boston. The front desk manager was so thoughtful that she sent a bottle of champagne to our room as a surprise...it was our first visit to Boston and she gave us helpful suggestions to acquaint us with Boston. The bellhop and front door man were extremely polite and helpful as well. The only disappointing experience was in the hotel's restaurant. There was a heavier-set Caucasion woman with brown curly short hair that was our waitress. I was walking in front of my husband through the restaurant and the waitress made a snide remark that I was rude. She didn't know my husband was walking behind me and heard it. All we were doing was walking through the restaurant to the bar area. She ended up being our waitress and had a really bad mood and was gruff with us. She definitely seemed like an anomaly to the type of establishment that you've created.

Steve Families - 04/09/2018 AccorHotels certified review
« Beautiful, historic hotel with a super friendly staff. »

I loved this hotel. It is my favorite out of 20 hotels I have stayed at the past couple of months. Classic, classy, and with a warm staff that made the stay extra enjoyable.

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