Hotel - Fairmont Copley Plaza
Fairmont Hotel Fairmont Hotel

Fairmont Copley Plaza

4.5/5 3,677 reviews
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  • The hotel has wifi WIFI/Internet Access
  • The hotel serves breakfast Breakfast
  • The hotel does not have a bar Bar
  • The hotel has a parking Parking
  • The hotel has a restaurant Restaurant
  • The hotel has air conditioning in rooms Air Conditioning
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Services in the hotel and nearby

Check-in from 15h00
Check out up to 12h00

Services and practical information

Paying
  • WIFI/Internet Access
    • WIFI at the hotel (Paying)
    • High-speed Internet
    • WIFI in your room (Paying)
  • Parking
    • Private indoor parking (Paying)
    • Valet parking (Paying)
    • Well-lit parking
  • Accessible bathroom
  • pets allowed 25  USD
  • Outdoor playground for children  (Nearby)
  • 100% non-smoking hotel
  • Air conditioned
    • Air conditioning
    • Automatic air control
    • Air Conditioning

Leisure and activities

  • Fitness centre
  • Well-being
    • Massage (Paying)
    • Solarium
  • Outdoor playground for children  (Nearby)
  • Golf  (Nearby)
  • Tennis  (Nearby)
  • Kayaking
  • Other sports activities
    • Bicycles rental (Paying)
    • Squash court
  • Snow Skiing  (Nearby)

Catering

  • 1 restaurant(s)

Business services

  • 15 meeting room(s)
  • Conventions hotel
See all services

Hotel location

Our rooms

Fairmont Copley Plaza offers 383 lavish guest rooms, including 17 elegant suites. Every room has a modern look, while keeping the downtown hotel's rich history and Back Bay location in mind.Guestrooms feature business amenities as well as more common amenities like 46" LCD HDTV, telephone, hair dryer, minibar, plush bathrobes, digital safe, windows that open Keurig Coffee and more. All guestrooms and suites are non-smoking.

  • 383 rooms
  • 100% non-smoking hotel
  • Baby bed
    • Air conditioning
    • Emergency exit map
    • Automatic air control
    • Bathroom doors 32 inches wide
    • Opening windows
    • WIFI in your room
    • Telephone in bathroom
    • Baby bed
    • High speed transmission line
    • Coffee/tea making facilities
    • Sprinkler in room
    • Keycard-operated door locks
    • Audible smoke alarms in rooms
    • Security peephole
    • Emergency info in rooms
Our rooms fittings

Our restaurants and bars

See all our restaurants and bars

Your meetings and events

4.6/5 AccorHotels Rating 4,908 reviews

Our guest reviews for Fairmont Copley Plaza

100% genuine reviews from our guests

Find out more
tripadvisor tripadvisor
4.5/5 TripAdvisor Rating 3,677 reviews
TripAdvisor Certificate of Excellence Certificate of excellence 2018
James S. Business - 10/11/2018 AccorHotels certified review
« Very good »

Helpful staff. They provided enough soap and shampoo for two people, which I requested, which is rare in a hotel. The cleaning help in most hotels where we stayed supply enough for one guest.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mr. S., Thank you kindly for taking the time to complete a survey following your recent stay at Fairmont Copley Plaza. We greatly value and appreciate your positive feedback and it will be my pleasure to share your kind compliments with our team. Your experiences will serve as an encouragement to all of our colleagues as we strive every day to provide the highest standards of service for our valued guests like yourself. Thank you again for sharing your experience, and we very much look forward to warmly welcoming you again to Fairmont Copley Plaza in the near future. If you have not already done so, our team would appreciate it if you could share your experience with others on TripAdvisor: http://bit.ly/2riz9EV Sincerely, Margaux Verbeeck Assistant Operations Manager Fairmont Copley Plaza Ma…

Lisette F. Families - 08/11/2018 AccorHotels certified review
« Had to stay out of my room all day and wake up at the crack of dawn because of horrible noise - 1600 for 2 nights just wrong!! »

I had a horrible stay, this trip and also last month when my husband was there. I am appalled that Fairmont would not disclose that there is protesting outside of the city view rooms all day from 730am to roughly 730-8pm. I was not able to be in my room during the day to rest nor was I able to sleep in. All this and paying top dollar for the "gold floor" at the very least it should be disclosed to the customers so that we can book interior facing rooms. I feel like i have been robbed not once but twice. I have been a loyal customer of your hotel since my daughter started college in Boston and frankly after the last two stays and am seriously rethinking this. this last stay was my husbands birthday and we truly had a miserable time. We were not able to move because apparently the hotel was sold out. Shame on you!!!!

Our hotel has responded to the review
Our hotel has responded to the review

Dear Ms. F., Thank you very much for taking the time to complete our Guest Satisfaction Survey. As a frequent and loyal guest of Fairmont Copley Plaza, we are sorry to learn that the noise from the protest across the street disrupted your stay. Please consider that this is happening throughout the city of Boston and we were not expecting it to continue for this long. As ensuring our guests' satisfaction is a top priority, I have updated your guest profile to ensure we place in quiet, interior rooms moving forward. I also hope you will contact me directly when you plan on returning so we can discuss any preferences prior to your arrival. I hope you will trust from your past experiences that we are the leading luxury hotel in Boston. We look forward to welcoming you and your family back. Sincerely, Jonathan Sa Fairmont Gold & Guest Experience Manager Jo…

Anonymous Families - 08/11/2018 AccorHotels certified review
« Reasonable »

Good quality service.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mr. M., We very much appreciate your comments regarding your stay at the Fairmont Copley Plaza. It is always a pleasure to receive positive feedback. However, we also appreciate your comments on the parts of our service where we didn't meet the expectations. Would it be possible to provide me with some more information regarding the lower scored items in your survey. That way we can make sure that any issues are avoided in the future. I will definitely share your comments with our team. Your feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we sincerely hope to have the opportunity to welcome you again soon here at the Fairmont Copley plaza in Boston. Sincerely, Margaux Verbeeck Assistant Operations Manager Fairmont Copley Plaza Ma…

Ray D. Business - 08/11/2018 AccorHotels certified review
« Not what one would expect from Fairmont after paying what I paid for the room »

I was staying in Room 555, the elevator button was not working, the system of putting your card in is a pain and every guest was complaining about it. The light in my closet was not working, the vent grills were black and yucky, I had to ask for soap as housekeeping overlooked to add one and the rooms were smaller than what I have experienced as a regular Fairmont customer. Very disappointed.

John P. M. Couples - 07/11/2018 AccorHotels certified review
« Shunted noff to the side unacceptable room. »

Terrible

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mr. M., Thank you for taking the time to share your feedback. While I wish you had a better experience, it is feedback like this that we learn from and use to improve. We work hard to deliver an exceptional guest experience, and it's apparent in this case that we fell short. Would it be possible to provide me with some more information regarding the lower scores in your survey? That way we are able to handle any issue that may have caused these low scores. In the mean time, we sincerely hope to have the opportunity to welcome you again soon here at the Fairmont Copley Plaza, assuring you that we will do our very best to give you the great hotel experience that so many of our guests have grown so fond of. Sincerely, Margaux Verbeeck Assistant Operations Manager Fairmont Copley Plaza Ma…

Anonymous Couples - 07/11/2018 AccorHotels certified review
« Great Hotel »

This Fairmont was lovely to stay at, with an opulent lobby and roomy accommodations. The location is also ideal for our purposes as we were there to attend a wedding reception on site also.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Ms. R., Thank you kindly for taking the time to complete a survey following your recent stay at Fairmont Copley Plaza. We greatly value and appreciate your positive feedback and it will be my pleasure to share your kind compliments with our team. Your experiences will serve as an encouragement to all of our colleagues as we strive every day to provide the highest standards of service for our valued guests like yourself. It is a great pleasure to hear that you enjoyed the wedding party here at the hotel. Thank you again for sharing your experience, and we very much look forward to warmly welcoming you again to Fairmont Copley Plaza in the near future. If you have not already done so, our team would appreciate it if you could share your experience with others on TripAdvisor: http://bit.ly/2riz9EV Sincerely, Margaux Verbeeck Assistant Operations Manager Fairmont Copley Plaza Ma…

Ashley F. Couples - 06/11/2018 AccorHotels certified review
« Such a lovely stay »

The hotel is amazing and everyone is very friendly and accommodating

Our hotel has responded to the review
Our hotel has responded to the review

Dear Ms. F., Thank you kindly for taking the time to complete a survey following your recent stay at Fairmont Copley Plaza. We greatly value and appreciate your positive feedback and it will be my pleasure to share your kind compliments with our team. Your experiences will serve as an encouragement to all of our colleagues as we strive every day to provide the highest standards of service for our valued guests like yourself. Thank you again for sharing your experience, and we very much look forward to warmly welcoming you again to Fairmont Copley Plaza in the near future. If you have not already done so, our team would appreciate it if you could share your experience with others on TripAdvisor: http://bit.ly/2riz9EV Sincerely, Margaux Verbeeck Assistant Operations Manager Fairmont Copley Plaza Ma…

Ted Couples - 06/11/2018 AccorHotels certified review
« Flawless »

Grand hotel. Awesome cocktail bar. The most welcoming/friendly service you could ever hope for.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mr. K., Thank you kindly for taking the time to complete a survey following your recent stay at Fairmont Copley Plaza. We greatly value and appreciate your positive feedback and it will be my pleasure to share your kind compliments with our team. Your experiences will serve as an encouragement to all of our colleagues as we strive every day to provide the highest standards of service for our valued guests like yourself. Thank you again for sharing your experience, and we very much look forward to warmly welcoming you again to Fairmont Copley Plaza in the near future. If you have not already done so, our team would appreciate it if you could share your experience with others on TripAdvisor: http://bit.ly/2riz9EV Sincerely, Margaux Verbeeck Assistant Operations Manager Fairmont Copley Plaza Ma…

N D. Business - 06/11/2018 AccorHotels certified review

This is the second time I’m staying there. Excellent stay. Friendly staff. Quiet & classy atmosphere . Luxury & great service in the middle of Boston. We loved your 8 year old black lab greeting guests (I didn’t get to meet her/but my husband did). Next time, we’ll consider bringing Benz , our back lab over, since we saw many happy guests with their dogs.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Ms. D., Thank you kindly for taking the time to complete a survey following your recent stay at Fairmont Copley Plaza. We greatly value and appreciate your positive feedback and it will be my pleasure to share your kind compliments with our team. Your experiences will serve as an encouragement to all of our colleagues as we strive every day to provide the highest standards of service for our valued guests. Thank you again for sharing your experience, and we very much look forward to warmly welcoming you, your husband and Benz to Fairmont Copley Plaza in the near future. If you have not already done so, our team would appreciate it if you could share your experience with others on TripAdvisor: http://bit.ly/2riz9EV Sincerely, Margaux Verbeeck Assistant Operations Manager Fairmont Copley Plaza Ma…

Velandy M. M. Business - 06/11/2018 AccorHotels certified review
« Very luxurious, very personalized and very satisfying. »

Starting with Ms. Lyndsey curry at the front desk, Francoise of House Keeping - RM 552 and ? Wheeler at the restaurant and African American lady in her 30's and an older Latino waiter were able to make me adapt to being away from home for dinner and eating alone a much more enjoyable experience especially because the food was superb and some of the beers were uniquley tasty.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mr. M., Thank you kindly for taking the time to complete a survey following your recent stay at Fairmont Copley Plaza. We greatly value and appreciate your positive feedback and it will be my pleasure to share your kind compliments with our team and in particular with Lyndsey Curry, Francoise and our Oak Long Bar and Kitchen team. Your experiences will serve as an encouragement to all of our colleagues as we strive every day to provide the highest standards of service for our valued guests like yourself. Thank you again for sharing your experience, and we very much look forward to warmly welcoming you again to Fairmont Copley Plaza in the near future. If you have not already done so, our team would appreciate it if you could share your experience with others on TripAdvisor: http://bit.ly/2riz9EV Sincerely, Margaux Verbeeck Assistant Operations Manager Fairmont Copley Plaza Ma…

Marge Couples - 06/11/2018 AccorHotels certified review
« The Fairmont Copley is still our favorite place to stay in Boston. »

Our favorite hotel in Boston. We love the staff, the rooms and the food. A perfect location to visit so many sites in the city. We will return as often as we can when visiting from Maine.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mr. and Mrs. B., Thank you kindly for taking the time to complete a survey following your recent stay at Fairmont Copley Plaza. We greatly value and appreciate your positive feedback and it will be my pleasure to share your kind compliments with our team. It is a true honor to be your favorite place to stay in Boston. Your experiences will serve as an encouragement to all of our colleagues as we strive every day to provide the highest standards of service for our valued guests like you. Thank you again for sharing your experience, and we very much look forward to warmly welcoming you again to Fairmont Copley Plaza in the near future. If you have not already done so, our team would appreciate it if you could share your experience with others on TripAdvisor: http://bit.ly/2riz9EV Sincerely, Margaux Verbeeck Assistant Operations Manager Fairmont Copley Plaza Ma…

Frequent T. Business - 06/11/2018 AccorHotels certified review
« very friendly »

I was greeted warmly at the hotel when I arrived. the hotel staff were attentive and very friendly. I had a problem in my room and they came right up to help.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Ms. B., We very much appreciate your comments regarding your stay at the Fairmont Copley Plaza. It is always a pleasure to receive positive feedback. I will definitely share your comments with our team. It is very nice to hear that we were able to solve the problem with your room. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope to have the opportunity to welcome you again soon here at the Fairmont Copley Plaza in Boston. Sincerely, Margaux Verbeeck Assistant Operations Manager Fairmont Copley Plaza Ma…

Bari V. Solo - 06/11/2018 AccorHotels certified review
« Broken heater »

Coming from Florida to see my Dr at Mass General, the Fairmont is located in a great area for me. However, having no heat in the room, was awful. And now I have a horrible cold which I blame on that cold room. Al you offered was a blanket after I requested one and a space heater the 2nd night. On average, $500 per night, you should have changed my room. Customer service speaks volumes and yours at the Fairmont Is lacking.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Ms. V., Thank you for taking the time to share your feedback. While I wish you had a better experience, it is feedback like this that we learn from and use to improve. We work hard to deliver an exceptional guest experience, and it's apparent in this case that we fell short. We sincerely hope that we were able to make your unpleasant experience a little better by taking care of your Fairmont Store expenses. However, I realize that that might not completely make up for the negative encounter you had here at the hotel. We sincerely hope to have the opportunity to welcome you again soon here at the Fairmont Copley Plaza in Boston, assuring you that we will do everything in our power to give you the excellent experience that is to be expected from a Fairmont Hotel. Sincerely, Margaux Verbeeck Assistant Operations Manager Fairmont Copley Plaza Ma…

Anonymous Couples - 05/11/2018 AccorHotels certified review
« Hotel was a fabulous landmark and extremely well maintained. »

Staff couldn't have been any more attentive. Made the whole experience just that much better.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mr. B., Thank you kindly for taking the time to complete a survey following your recent stay at Fairmont Copley Plaza. We greatly value and appreciate your positive feedback and it will be my pleasure to share your kind compliments with our team. Your experiences will serve as an encouragement to all of our colleagues as we strive every day to provide the highest standards of service for our valued guests like yourself. Thank you again for sharing your experience, and we very much look forward to warmly welcoming you again to Fairmont Copley Plaza in the near future. If you have not already done so, our team would appreciate it if you could share your experience with others on TripAdvisor: http://bit.ly/2riz9EV Sincerely, Margaux Verbeeck Assistant Operations Manager Fairmont Copley Plaza Ma…

Michel R. Business - 05/11/2018 AccorHotels certified review
« Comfortable room. Good service. »

In general good, but not up to the quality of, for example, the St. Pancras hotel in London, UK

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mr. R., Thank you for taking the time to share your feedback. While I wish you had an excellent experience, it is feedback like this that we learn from and use to improve. We work hard to deliver an exceptional guest experience, and it's apparent in this case that we fell short. Would it be possible to provide me with some additional information on the parts of the service where we did not meet your expectations for a Fairmont Hotel? In the mean time, we hope to have the opportunity to welcome you again soon here at the Fairmont Copley Plaza, assuring you that we will do our utmost best to provide you with the hotel experience that so many of our guests have grown so fond of. Sincerely, Margaux Verbeeck Assistant Operations Manager Fairmont Copley Plaza Ma…

Jane M. Families - 05/11/2018 AccorHotels certified review
« Eautiful hotel with friendly personal service »

Very comfortable, rooms ready for our arrival time and clean and matched to our booking.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Ms. M., Thank you kindly for taking the time to complete a survey following your recent stay at Fairmont Copley Plaza. We greatly value and appreciate your positive feedback and it will be my pleasure to share your kind compliments with our team. Your experiences will serve as an encouragement to all of our colleagues as we strive every day to provide the highest standards of service for our valued guests like yourself. Thank you again for sharing your experience, and we very much look forward to warmly welcoming you again to Fairmont Copley Plaza in the near future. If you have not already done so, our team would appreciate it if you could share your experience with others on TripAdvisor: http://bit.ly/2riz9EV Sincerely, Margaux Verbeeck Assistant Operations Manager Fairmont Copley Plaza Ma…

Anonymous Couples - 05/11/2018 AccorHotels certified review

The Fairmont Gold floor was great. The concierges were extremely helpful, especially Niko

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mr. L., Thank you kindly for taking the time to complete a survey following your recent stay at Fairmont Copley Plaza. We greatly value and appreciate your positive feedback and it will be my pleasure to share your kind compliments with our team and to Niko in particular. Your experiences will serve as an encouragement to all of our colleagues as we strive every day to provide the highest standards of service for our valued guests like yourself. Thank you again for sharing your experience, and we very much look forward to warmly welcoming you again to Fairmont Copley Plaza in the near future. If you have not already done so, our team would appreciate it if you could share your experience with others on TripAdvisor: http://bit.ly/2riz9EV Sincerely, Margaux Verbeeck Assistant Operations Manager Fairmont Copley Plaza Ma…

Anonymous Business - 04/11/2018 AccorHotels certified review
« Nice hotel. Upscale amenities. Traditional experience. »

See above

Our hotel has responded to the review
Our hotel has responded to the review

Dear Ms. M., Thank you kindly for taking the time to complete a survey following your recent stay at Fairmont Copley Plaza. We greatly value and appreciate your positive feedback and it will be my pleasure to share your kind compliments with our team. Your experiences will serve as an encouragement to all of our colleagues as we strive every day to provide the highest standards of service for our valued guests like yourself. Thank you again for sharing your experience, and we very much look forward to warmly welcoming you again to Fairmont Copley Plaza in the near future. If you have not already done so, our team would appreciate it if you could share your experience with others on TripAdvisor: http://bit.ly/2riz9EV Sincerely, Margaux Verbeeck Assistant Operations Manager Fairmont Copley Plaza Ma…

Gregory D. Couples - 03/11/2018 AccorHotels certified review

We enjoyed every minute of our stay and will highly recommend Copley Plaza to everyone we come in contact with.. Thank you

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mr. D., Thank you kindly for taking the time to complete a survey following your recent stay at Fairmont Copley Plaza. We greatly value and appreciate your positive feedback and it will be my pleasure to share your kind compliments with our team. Your experiences will serve as an encouragement to all of our colleagues as we strive every day to provide the highest standards of service for our valued guests like yourself. Thank you again for sharing your experience, and we very much look forward to warmly welcoming you again to Fairmont Copley Plaza in the near future. If you have not already done so, our team would appreciate it if you could share your experience with others on TripAdvisor: http://bit.ly/2riz9EV Sincerely, Margaux Verbeeck Assistant Operations Manager Fairmont Copley Plaza Ma…

Barbara N. Friends - 03/11/2018 AccorHotels certified review
« The hotel and staff _fantastic. However coffee maker sometimes did not work. »

The hotel and room were wonderful. Enjoyed food and service at restaurant. However was surprised at being charged 25$ over the quoted price of room rate. Manager removed some charge, but not all. This charge should have been explained at the time of reservation and not after room quote. A little anoying

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