Hotel - Fairmont Copley Plaza
Fairmont Hotel Fairmont Hotel

Fairmont Copley Plaza

4.5/5 3,513 reviews
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  • The hotel has wifi WIFI/Internet Access
  • The hotel serves breakfast Breakfast
  • The hotel does not have a bar Bar
  • The hotel has a parking Parking
  • The hotel has a restaurant Restaurant
  • The hotel has air conditioning in rooms Air Conditioning
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From 442.70 USD Member's rate Members’ Rate, join while you book
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Services in the hotel and nearby

Check-in from 15h00
Check out up to 12h00

Services and practical information

Paying
  • WIFI/Internet Access
    • WiFi at the hotel (Paying)
    • High-speed Internet
    • WiFi in your room (Paying)
  • Parking
    • Private indoor parking (Paying)
    • Valet parking (Paying)
    • Well-lit parking
  • Accessible bathroom
  • Pets allowed 25  USD
  • Outdoor playground for children  (Nearby)
  • 100% non-smoking hotel
  • Air conditioned
    • Air conditioning
    • Automatic air control
    • Air Conditioning

Leisure and activities

  • Fitness centre
  • Well-being
    • Massage (Paying)
    • Solarium (Paying, Nearby)
  • Outdoor playground for children  (Nearby)
  • Golf  (Nearby)
  • Tennis  (Nearby)
  • Kayaking
  • Other sports activities
    • Bicycles rental (Paying)
    • Squash court (Paying, Nearby)
  • Snow Skiing  (Nearby)

Catering

  • 1 restaurant(s)

Business services

  • 15 meeting room(s)
  • Conventions hotel
See all services

Hotel location

Our rooms

Fairmont Copley Plaza offers 383 lavish guest rooms, including 17 elegant suites. Every room has a modern look, while keeping the downtown hotel's rich history and Back Bay location in mind.Guestrooms feature business amenities as well as more common amenities like 46" LCD HDTV, telephone, hair dryer, minibar, plush bathrobes, digital safe, windows that open Keurig Coffee and more. All guestrooms and suites are non-smoking.

  • 383 rooms
  • 100% non-smoking hotel
  • Baby bed
    • Air conditioning
    • Emergency exit map
    • Automatic air control
    • Bathroom doors 32 inches wide
    • Opening windows
    • WiFi in your room
    • Telephone in bathroom
    • Baby bed
    • High speed transmission line
    • Coffee/tea making facilities
    • Sprinkler in room
    • Keycard-operated door locks
    • Audible smoke alarms in rooms
    • Security peephole
    • Emergency info in rooms
Our rooms fittings

Our restaurants and bars

See all our restaurants and bars

Your meetings and events

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4.6/5 AccorHotels Rating 4,248 reviews

Our guest reviews for Fairmont Copley Plaza

100% genuine reviews from our guests

Find out more
tripadvisor tripadvisor
4.5/5 TripAdvisor Rating 3,513 reviews
TripAdvisor Certificate of Excellence Certificate of excellence 2018
Catherine Couples - 18/07/2018 AccorHotels certified review
« Views disappointing, inconsistent service »

We have stayed at Fairmont properties several times before and had wonderful experiences. Pros: Lobby is stunning, 24 hr fitness center, lobby bar & restaurant was lovely. Cons: We were disappointed that even with an upgrade from Fairmont King via the MA resident promo, we were told there were no views other than facing the unattractive interior or directly into another building. We had to pay for an upgrade to get any view at all. I expected more from a Fairmont property. Regarding service, we requested an ice bucket to chill our champagne in, which never arrived. We were also overcharged for our room upgrade, which required a 20 min convo to sort out. Again disappointing given Fairmont standards. The rooftop seemed underutilized (only a smattering of seating), which is disappointing as it could have been a great perk.

Stacie N. Business - 18/07/2018 AccorHotels certified review
« Exceptional property, Exceptional service »

Wish I could have stayed longer. Beautiful accommodations and very comfortable rooms equipped with everything I needed. Staff was very helpful and professional. I will be back.

Scott F. Business - 17/07/2018 AccorHotels certified review
« Enjoyable »

Very nice and relaxing, employees are very friendly and helpful. I lost my camera while in Boston, thought I left it in the room when I checked out, ended up I left it in the cab on the way to the Air Port. Your security personnel and Front Desk people were very helpful and kind to me. Found the camera in cab and Front Desk has shipped it to me, hope to have it tomorrow. I can't say thank you enough! Please pass on my thanks to your group.

Anonymous Business - 17/07/2018 AccorHotels certified review
« Solid hotel with highly attuned staff. »

Pleasant stay for a conference taking place at the hotel. Staff was pleasant and very attentive without being overbearing. Loved having the dog in the lobby.

Ed B. Couples - 17/07/2018 AccorHotels certified review
« Better than expected »

Friendly staff, beautiful common areas, comfortable spacious room, will definitely be back.

S. G. Solo - 17/07/2018 AccorHotels certified review
« Great location and service »

Check in was lovely and location could not be beat

Lorraine Friends - 17/07/2018 AccorHotels certified review

Room was late (after 5) being ready

John H. Solo - 15/07/2018 AccorHotels certified review
« A fine hotel in a nice part of town »

I always enjoy coming to this hotel. It's just a block from the train station and within easy commute to many places in Boston. The staff was friendly and informative. I wish it was less expensive.

Michael F. Couples - 15/07/2018 AccorHotels certified review

Outstanding

Antigoni K. Families - 14/07/2018 AccorHotels certified review
« Very pleasant but with a bitter taste at the end »

My welcome along with the group I was with was very warm. Everyone very whiling to assist. The very first night of our arrival there was an incident which kept me outside my room due to a malfunction of the lock. Despite the fact I had an almost 15 hour flight I didn’t complain which was highly appreciated. The concierge and reception where at their top of their toes to assist. Only the final hours of my stay when I requested to have my luggage for departure I was not very lucky. Unfortunately the person in charge didn’t pay attention to me when I pointed out my luggage. There for when we arrived at the airport I realized that on e of my luggage was missing. I had to send a driver back to fetch it for me.

Anonymous Business - 14/07/2018 AccorHotels certified review
« great location. great staff. venerable hotel, yet old and tired with an old smell. »

On the first floor of your Hotel, you have a fur shop. how many decades ago did people stop wearing fur? Your staff is very nice. A couple of the concierges know restaurants, one was Joe and and the other a women whose name I forgot but she ate at Hammersly's Bistro the last night before that restaurant closed. The Hotel is spacious yet tired and smells stodgy and old.

Gf69 Families - 13/07/2018 AccorHotels certified review
« LOVELY PLACE, BUT THE RESTAURANT ... »

EVERYTHING EXCELLENT BUT RESTAURANT TOO NOISY AND CASUAL

Anonymous Couples - 13/07/2018 AccorHotels certified review
« Stay ruined by loud, obscene noises heard through paper-thin walls »

The room itself was very nice; however, my wife and I were woken up late at night by guests in another room making obscene noises and utterances. It was clearly a paid engagement. The walls must be paper thin because you could hear every detail. It took hours to go back to sleep, and we would have been mortified if we had stayed with our children.

Alexandra W. Business - 13/07/2018 AccorHotels certified review
« Not as good as stays in the past »

It was OK but I still am amazed that I have stayed likely well over 100 times at the Copley Fairmont but I am not given any perks or upgrades. The past 2 stays I have not even received a turn down service with water by the bedside.

Anonymous Couples - 12/07/2018 AccorHotels certified review
« Fantastic »

We had a beautiful room but more importantly great service. The gold team was outstanding in every way. The lounge is also very large with a great selection of food and beverage offerings.

Lindsay M. Families - 12/07/2018 AccorHotels certified review
« Exceeded all our expectations! »

This is why we keep coming back to Fairmont. We actually book our trips based on where a Fairmont is located, because we know we are going to get the high level of service and attention that we have come to expect with the Fairmont brand. The attention to detail and personalization that the hotel showed my family meant so much to all of us. My son is 16 months old and he has already spent 10 nights in your hotels, with the care your staff has given us to provide hotel doctors when needed (he had ear and eye infections), wonderful babysitters in both Vancouver and Boston and all the extras within the room, like an actual crib, a diaper pail, a baby bathtub and small fridge for his formula. It was like bringing our home to the hotel! I think my son is starting to understand why Eloise likes living in the Plaza - it’s that Fairmont experience!!!!

Anonymous Solo - 11/07/2018 AccorHotels certified review
« very comfortable »

Helpful staff and excellent location.

Llf Families - 11/07/2018 AccorHotels certified review
« Excellent overall experience but the front desk fell short of expectations. »

The renovated rooms and amenities at the property are top notch. We very much enjoyed the Labo toiletries, the fantastic sheets and mattress, and the workout room on the top floor. We also enjoyed meeting Gracie in the lobby - she's a true treat. Where our experience fell short was at the front desk. We had booked through a Virtuoso agent and although all the benefits were explained to us in a letter on check-in, not all were followed through on. This created the awkwardness of having to ask the front desk to remedy the situation, which resulted in a consultation with an on-duty manager. This wasn't a pleasant experience when you are hoping for your check-in and front-of-house greeting to be a smooth transaction. Some better training on this front would go a long way towards helping Virtuoso/Fairmont Presidents Club/Accor guests feel at home as oppose to beggars.

Kourtney Families - 11/07/2018 AccorHotels certified review
« Our stay included a lovely, unexpected upgrade with lovely, accommodating staff. »

We were upgraded from a one bedroom suite to the presidential suite which was obviously lovely, but without a sleeper sofa for our children to sleep on. The hotel was happy to bring roll away beds up, which our kids LOVED. Turn down service was awesome, taking the same time with our bed and the kid's makeshift beds and even leaving waters beside them, which the kids thought was the greatest thing ever. Arthur was great with a lunch recommendation and so chill with our kids while getting all of our stuff where it needed to be during storage then to our room. Great location with its awesome convenience to the T stops. Great experience all around.

T. Families - 11/07/2018 AccorHotels certified review
« Excellence , as Usual !!! »

Everything was in perfect order. Joined my children and my grandson for the 4th. The rooms " felt " like a suite at the end of a hall with a door closing our rooms off. Thank you for the rooftop celebration with all the 4th of July goodies and decorations. My grandson loved the pinwheel and fell asleep still holding it in his fist. Services impeccable, from check-in , to complimentary breakfast and happy hour. Love turndown service. Valet had a bit of communication troubles two different mornings. Thank you for being " The Fairmont ". We always look for one at any of our world travel destinations.

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