Hotel - Fairmont Copley Plaza
Fairmont Hotel Fairmont Hotel

Fairmont Copley Plaza

4.5/5 3,735 reviews
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  • The hotel has wifi WIFI/Internet Access
  • The hotel serves breakfast Breakfast
  • The hotel does not have a bar Bar
  • The hotel has a parking Parking
  • The hotel has a restaurant Restaurant
  • The hotel has air conditioning in rooms Air Conditioning
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Services in the hotel and nearby

Check-in from 15h00
Check out up to 12h00

Services and practical information

Paying
  • WIFI/Internet Access
    • WIFI at the hotel (Paying)
    • High-speed Internet
    • WIFI in your room (Paying)
  • Parking
    • Private indoor parking (Paying)
    • Valet parking (Paying)
    • Well-lit parking
  • Accessible bathroom
  • Pets allowed 25  USD
  • Outdoor playground for children  (Nearby)
  • 100% non-smoking hotel
  • Air conditioned
    • Air conditioning
    • Automatic air control
    • Air Conditioning

Leisure and activities

  • Fitness centre
  • Well-being
    • Massage (Paying)
    • Solarium
  • Outdoor playground for children  (Nearby)
  • Golf  (Nearby)
  • Tennis  (Nearby)
  • Kayaking
  • Other sports activities
    • Bicycles rental (Paying)
    • Squash court
  • Snow Skiing  (Nearby)

Catering

  • 1 restaurant(s)

Business services

  • 15 meeting room(s)
  • Conventions hotel
See all services

Hotel location

Our rooms

Fairmont Copley Plaza offers 383 lavish guest rooms, including 17 elegant suites. Every room has a modern look, while keeping the downtown hotel's rich history and Back Bay location in mind.Guestrooms feature business amenities as well as more common amenities like 46" LCD HDTV, telephone, hair dryer, minibar, plush bathrobes, digital safe, windows that open Keurig Coffee and more. All guestrooms and suites are non-smoking.

  • 383 rooms
  • 100% non-smoking hotel
  • Baby bed
    • Air conditioning
    • Emergency exit map
    • Automatic air control
    • Bathroom doors 32 inches wide
    • Opening windows
    • WIFI in your room
    • Telephone in bathroom
    • Baby bed
    • High speed transmission line
    • Coffee/tea making facilities
    • Sprinkler in room
    • Keycard-operated door locks
    • Audible smoke alarms in rooms
    • Security peephole
    • Emergency info in rooms
Our rooms fittings

Our restaurants and bars

See all our restaurants and bars

Your meetings and events

4.6/5 AccorHotels Rating 5,270 reviews

Our guest reviews for Fairmont Copley Plaza

100% genuine reviews from our guests

Find out more
tripadvisor tripadvisor
4.5/5 TripAdvisor Rating 3,735 reviews
TripAdvisor Certificate of Excellence Certificate of excellence 2018
Anonymous Families - 11/01/2019 AccorHotels certified review
« A very nice stay in the heart of Boston. »

We had a very nice stay at the Copley Fairmont in Boston. The only negative was a very little bathroom.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Ms. P., Thank you kindly for taking the time to complete a survey following your recent stay at Fairmont Copley Plaza. We greatly value and appreciate your positive feedback and it will be my pleasure to share your kind compliments with our team. We also truly value your feedback regarding the parts of our service that did not meet your expectations. Our bathroom facilities do indeed vary in size and room 679 is one of the rooms with a smaller bathroom. For your convenience, I have added a note to your reservation to make sure that upon your next stay with us we assign you to a room with a larger sized bathroom. Your experiences will serve as an encouragement to all of our colleagues as we strive every day to provide the highest standards of service for our valued guests like yourself. Please feel free to contact me personally should you wish to discuss this matter further. Thank you again for sharing your experience, and we very much look forward to warmly welcoming you again to Fairmont Copley Plaza in the near future. Sincerely, Margaux Verbeeck Assistant Operations Manager Fairmont Copley Plaza Ma…

Ellen B. Solo - 10/01/2019 AccorHotels certified review
« My experience was excellent, the comfort & cleanliness of the room, the professionalism of the staff. »

I booked a room to attend my nephew's wedding at your hotel. The booking process was clear and concise, check in minimum wait and friendly service, valet parking excellent, room clean and comfortable, food and wait staff at wedding outstanding. I would book with your hotel again without hesitation.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Ms. B., Thank you kindly for taking the time to complete a survey following your recent stay at Fairmont Copley Plaza. We greatly value and appreciate your positive feedback and it will be my pleasure to share your kind compliments with our team. Your experiences will serve as an encouragement to all of our colleagues as we strive every day to provide the highest standards of service for our valued guests like yourself. Thank you again for sharing your experience, and we very much look forward to warmly welcoming you again to Fairmont Copley Plaza in the near future. If you have not already done so, our team would appreciate it if you could share your experience with others on TripAdvisor: http://bit.ly/2riz9EV Sincerely, Margaux Verbeeck Assistant Operations Manager Fairmont Copley Plaza Ma…

Amy S. Friends - 10/01/2019 AccorHotels certified review
« Wonderful & Elegant »

Perfect Stay for NYE and the Hotel is beautifully restored and maintained. We felt very special during our stay. The rooms are spacious, clean and we could not have asked for more! We had dinner at the hotel, the food, service & accomodations were 100%. No complaints at all. I look forward to going back for another stay.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Ms. S., Thank you kindly for taking the time to complete a survey following your recent stay at Fairmont Copley Plaza. We greatly value and appreciate your positive feedback and it will be my pleasure to share your kind compliments with our team. Your experiences will serve as an encouragement to all of our colleagues as we strive every day to provide the highest standards of service for our valued guests like yourself. Thank you again for sharing your experience, and we very much look forward to warmly welcoming you again to Fairmont Copley Plaza in the near future. If you have not already done so, our team would appreciate it if you could share your experience with others on TripAdvisor: http://bit.ly/2riz9EV Sincerely, Margaux Verbeeck Assistant Operations Manager Fairmont Copley Plaza Ma…

Anonymous Families - 10/01/2019 AccorHotels certified review
« Perfection »

As always, everything was perfect. The staff is especially welcoming and makes a vey favorable impression. The room was a real bargain; but even if it were not we would have stayed at the Copley. Check our history. We keep coming back. That is the best review any hotel can receive.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mr. G., Thank you kindly for taking the time to complete a survey following your recent stay at Fairmont Copley Plaza. We greatly value and appreciate your positive feedback and it will be my pleasure to share your kind compliments with our team. Your experiences will serve as an encouragement to all of our colleagues as we strive every day to provide the highest standards of service for our valued guests like yourself. Thank you again for sharing your experience, and we very much look forward to warmly welcoming you again to Fairmont Copley Plaza in the near future. If you have not already done so, our team would appreciate it if you could share your experience with others on TripAdvisor: http://bit.ly/2riz9EV Sincerely, Margaux Verbeeck Assistant Operations Manager Fairmont Copley Plaza Ma…

R.f.f. Business - 10/01/2019 AccorHotels certified review
« Lovely get away for the weekend »

So relaxing and comfortable with business mixed in

Our hotel has responded to the review
Our hotel has responded to the review

Dear Ms. F., Thank you kindly for taking the time to complete a survey following your recent stay at Fairmont Copley Plaza. We greatly value and appreciate your positive feedback and it will be my pleasure to share your kind compliments with our team. Your experiences will serve as an encouragement to all of our colleagues as we strive every day to provide the highest standards of service for our valued guests like yourself. Thank you again for sharing your experience, and we very much look forward to warmly welcoming you again to Fairmont Copley Plaza in the near future. Sincerely, Margaux Verbeeck Assistant Operations Manager Fairmont Copley Plaza Ma…

Tyler S. Couples - 10/01/2019 AccorHotels certified review
« Excellent experience »

Had a great time spending my anniversary weekend with my wife, amenities and service were great and the price wasn't bad. The only downside was some elements were confusing or not entirely clear (check-out time and arrival of packages for example)

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mr. S., Thank you kindly for taking the time to complete a survey following your recent stay at Fairmont Copley Plaza. We greatly value and appreciate your positive feedback and it will be my pleasure to share your kind compliments with our team. In addition we also very much appreciate your feedback regarding the parts of the service that did not meet your expectations. Check-in at our hotel is guaranteed as from 3PM on the day of arrival. Check-out is normally at noon, however some packages do indeed allow a late check untill 2PM. If the package allows for a late check-out, you will be informed through the package information envelope that is provided upon check-in. That said, I have shared your feedback with our Front Office team to make sure that any issues can be avoided in the future. Please feel free to contact me personally should you like to discuss this matter further. Your experiences will serve as an encouragement to all of our colleagues as we strive every day to provide the highest standards of service for our valued guests like yourself. Thank you again for sharing your experience, and we very much look forward to warmly welcoming you again to Fairmont Copley Plaza in the near future. If you have not already done so, our team would appreciate it if you could share your experience with others on TripAdvisor: http://bit.ly/2riz9EV Sincerely, Margaux Verbeeck Assistant Operations Manager Fairmont Copley Plaza Ma…

Anonymous Couples - 10/01/2019 AccorHotels certified review

The location of the hotel was great. Housekeeping and valet services were also excellent.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Ms. R., Thank you kindly for taking the time to complete a survey following your recent stay at Fairmont Copley Plaza. We greatly value and appreciate your positive feedback and it will be my pleasure to share your kind compliments with our team. Your experiences will serve as an encouragement to all of our colleagues as we strive every day to provide the highest standards of service for our valued guests like yourself. Thank you again for sharing your experience, and we very much look forward to warmly welcoming you again to Fairmont Copley Plaza in the near future. Sincerely, Margaux Verbeeck Assistant Operations Manager Fairmont Copley Plaza Ma…

Anonymous Friends - 10/01/2019 AccorHotels certified review
« Overall satisfactory »

Truth be told it was warm in our room in the middle of the night. We had a technician up to check out the system and when we returned the room was cooler, however became warm again in a few hours.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Ms. R., We very much appreciate your comments regarding your stay at the Fairmont Copley Plaza. It is always a pleasure to receive positive feedback and I will happily share your comments with our team. We also very much appreciate your comments regarding the parts of our service that did not meet your expectations. First of all, I sincerely apologize for the inconvenience that you experienced during your stay with us. Our property was build with a central heating system that produces warm air in the winter and cool air in the summer. Each room is provided with a smaller thermostat to allow the guest to decide if he/she would like warmer or less warm air in the room in the winter, and respectively cooler or less cool air in the summer. There is a safety margin on the in-room thermostat to make sure that the heating pipes do not freeze during the winter. Our engineering team is able to overwrite this safety margin to a certain extend. If you would like your room temperature to be at a certain level upon your next arrival with us, I am very happy to add a special note to your profile so that we can make sure that your room is at the requested temperature. Please do not hesitate to contact me directly if you wish to discuss this matter in further details. In the mean time we look forward to warmly welcoming you again soon here at the Fairmont Copley Plaza in Boston. Sincerely, Margaux Verbeeck Assistant Operations Manager Fairmont Copley Plaza Ma…

Allison Families - 10/01/2019 AccorHotels certified review
« Beautiful hotel, perfect location, and outstanding service! »

The Fairmont is easily one of the nicest hotels in the Boston area. It is conveniently located near a number of landmarks, shopping, and restaurants. The rooms are on the larger side and well cared for and the service is impeccable.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Ms. A., Thank you kindly for taking the time to complete a survey following your recent stay at Fairmont Copley Plaza. We greatly value and appreciate your positive feedback and it will be my pleasure to share your kind compliments with our team. Your experiences will serve as an encouragement to all of our colleagues as we strive every day to provide the highest standards of service for our valued guests like yourself. Thank you again for sharing your experience, and we very much look forward to warmly welcoming you again to Fairmont Copley Plaza in the near future. If you have not already done so, our team would appreciate it if you could share your experience with others on TripAdvisor: http://bit.ly/2riz9EV Sincerely, Margaux Verbeeck Assistant Operations Manager Fairmont Copley Plaza Ma…

Anonymous Couples - 09/01/2019 AccorHotels certified review
« Fine »

Room was nice, staff was friendly and helpful. Complimentary breakfast would be nice to include.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Ms. H., Thank you kindly for taking the time to complete a survey following your recent stay at Fairmont Copley Plaza. We greatly value and appreciate your positive feedback and it will be my pleasure to share your kind compliments with our team. Your experiences will serve as an encouragement to all of our colleagues as we strive every day to provide the highest standards of service for our valued guests like yourself. For future reservations you might be interested in one of our breakfast packages or in a room at the concierge level, Fairmont Gold. Booking a Fairmont Gold room, includes full access to the Gold Lounge where we serve breakfast in the morning, refreshments throughout the day and hors oeuvres at night. Please feel free to reach out to me directly, should you like some additional information regarding these reservation options. Thank you again for sharing your experience, and we very much look forward to warmly welcoming you again to Fairmont Copley Plaza in the near future. Sincerely, Margaux Verbeeck Assistant Operations Manager Fairmont Copley Plaza Ma…

Denise Solo - 09/01/2019 AccorHotels certified review
« Comfortable and Beautiful »

The hotel is beautiful including the room, the room not being as opulent. The staff were all personable and accommodating. The restaurant and in-room dining was delicious and timely. The queen room was enough room for one with the closet being a nice setup. The bathroom was ample sized and safe.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Ms. J., Thank you kindly for taking the time to complete a survey following your recent stay at Fairmont Copley Plaza. We greatly value and appreciate your positive feedback and it will be my pleasure to share your kind compliments with our team. Your experiences will serve as an encouragement to all of our colleagues as we strive every day to provide the highest standards of service for our valued guests like yourself. Thank you again for sharing your experience, and we very much look forward to warmly welcoming you again to Fairmont Copley Plaza in the near future. If you have not already done so, our team would appreciate it if you could share your experience with others on TripAdvisor: http://bit.ly/2riz9EV Sincerely, Margaux Verbeeck Assistant Operations Manager Fairmont Copley Plaza Ma…

Jayme B. Families - 09/01/2019 AccorHotels certified review
« Never got our computer charger back »

Hate to complain because we love this hotel but the only nice thing was the location, outside and lobby, always beautiful but otherwise not worth it. We called right after we checked out, from the airport, because we realized we left our MacBook charger in the wall by the desk in our room. They said they would check the room but never got back to us, we called again and the next day, they said nothing was in the lost and found. $80 charger. Ugh would have expected such a nice hotel to be more accommodating with something like this. The room service took 40 minutes when we ordered milk and cookie for our child... also we stayed there solely to see Carly the dog, we didn’t realize she’s not always there so apparently she was not there for those two days :( kids were pretty upset since we told them all about it...the rooms have been updated which was sad, last time I stayed the suite had a historic feel, now they look like the 90’s business style rooms. Anyway not a great overall experience.

Peter S. Families - 09/01/2019 AccorHotels certified review
« Nice hotel in a nice location. »

Overall, our stay was good. Where the hotel fell short was in the restaurant. We booked our room to include breakfast both days. On 1/1 we dined in the Oak Bar but the food was not great. Eggs were overcooked and generally a poor presentation for an $80 (with tip) meal for two. On the 2nd day of our stay, we learned that the restaurant was closed for emergency cleaning. We were offered in-room dining instead but that wasn't not an option for given that we needed to get to the airport. We were given a $29 credit but then had to go in search of breakfast in town. No one told us the restaurant would be closed when we booked our room and the poor communication is unfortunate.

Stephen K. Families - 09/01/2019 AccorHotels certified review
« As expected, a lovely time was had by all. »

It was a warm and welcoming holiday destination for the whole family.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mr. K., Thank you kindly for taking the time to complete a survey following your recent stay at Fairmont Copley Plaza. We greatly value and appreciate your positive feedback and it will be my pleasure to share your kind compliments with our team. Your experiences will serve as an encouragement to all of our colleagues as we strive every day to provide the highest standards of service for our valued guests like yourself. Thank you again for sharing your experience, and we very much look forward to warmly welcoming you again to Fairmont Copley Plaza in the near future. If you have not already done so, our team would appreciate it if you could share your experience with others on TripAdvisor: http://bit.ly/2riz9EV Sincerely, Margaux Verbeeck Assistant Operations Manager Fairmont Copley Plaza Ma…

Kathy Families - 09/01/2019 AccorHotels certified review

Very, very nice. Everyone was very friendly and courteous.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Ms. T., Thank you kindly for taking the time to complete a survey following your recent stay at Fairmont Copley Plaza. We greatly value and appreciate your positive feedback and it will be my pleasure to share your kind compliments with our team. Your experiences will serve as an encouragement to all of our colleagues as we strive every day to provide the highest standards of service for our valued guests like yourself. Thank you again for sharing your experience, and we very much look forward to warmly welcoming you again to Fairmont Copley Plaza in the near future. Sincerely, Margaux Verbeeck Assistant Operations Manager Fairmont Copley Plaza Ma…

Emsmom Families - 09/01/2019 AccorHotels certified review
« SO dog friendly! »

Sometimes traveling with my golden retriever, who is a trained ESA, can be awkward because I'm asked questions and challenged about her presence. Not at the Fairmont! Despite the luxe decor and furnishings, my dog was treated like she was a personal guest of Catie Copley. Our only issues during our stay were that the deluxe king room didn't have a very user-friendly bathtub for my 80-yr-old mother, and the housekeeping staff began (and continued) to knock on our door starting around noon (we had arranged for late check-out at 2pm). Otherwise, a great experience: wonderful front-desk concierge, perfect location, beautiful decor from lobby to room, and an exceptional concierge lounge. Simply a glorious setting for any occasion.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Ms. M., Thank you kindly for taking the time to complete a survey following your recent stay at Fairmont Copley Plaza. We greatly value and appreciate your positive feedback and it will be my pleasure to share your kind compliments with our team. That said, we also truly value your feedback regarding the parts of our service that did not meet your expectations. That said, I truly apologize for the unnecessary disturbance by our housekeeping team. I have reached out to our Director of Housekeeping to investigate this issue in further detail and make sure that this concern does not re-occur in the future. Following the concerns regarding the bath tub, I would be happy to personally make sure that the next time your mother stays with us, we assign you to a room with a more easily accessible bath tub or a walk-in shower. Please feel free to contact me, prior to your next stay with us, so that I can make sure that we assign your reservation to the room that best meets your needs. Your experiences will serve as an encouragement to all of our colleagues as we strive every day to provide the highest standards of service for our valued guests like yourself. Thank you again for sharing your experience, and we very much look forward to warmly welcoming you again to Fairmont Copley Plaza in the near future. If you have not already done so, our team would appreciate it if you could share your experience with others on TripAdvisor: http://bit.ly/2riz9EV Sincerely, Margaux Verbeeck Assistant Operations Manager Fairmont Copley Plaza Ma…

Judith L. Families - 09/01/2019 AccorHotels certified review
« Everything was just wonderful. »

It was easy and pleasurable, and we are hoping to stay with you again

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mr. L., Thank you kindly for taking the time to complete a survey following your recent stay at Fairmont Copley Plaza. We greatly value and appreciate your positive feedback and it will be my pleasure to share your kind compliments with our team. Your experiences will serve as an encouragement to all of our colleagues as we strive every day to provide the highest standards of service for our valued guests like yourself. Thank you again for sharing your experience, and we very much look forward to warmly welcoming you again to Fairmont Copley Plaza in the near future. If you have not already done so, our team would appreciate it if you could share your experience with others on TripAdvisor: http://bit.ly/2riz9EV Sincerely, Margaux Verbeeck Assistant Operations Manager Fairmont Copley Plaza Ma…

Cc Friends - 09/01/2019 AccorHotels certified review
« Great location, old world luxury. »

Very relaxing - lovely accommodations. As business travelers we truly enjoyed the luxurious stay . Jeanne the concierge got us a dinner reservation on short notice at a very popular restaurant on the holiday weekend. The Long bar food and decor were both great.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Ms. C., Thank you kindly for taking the time to complete a survey following your recent stay at Fairmont Copley Plaza. We greatly value and appreciate your positive feedback and it will be my pleasure to share your kind compliments with our team and especially with Jeanne. Your experiences will serve as an encouragement to all of our colleagues as we strive every day to provide the highest standards of service for our valued guests like yourself. Thank you again for sharing your experience, and we very much look forward to warmly welcoming you again to Fairmont Copley Plaza in the near future. If you have not already done so, our team would appreciate it if you could share your experience with others on TripAdvisor: http://bit.ly/2riz9EV Sincerely, Margaux Verbeeck Assistant Operations Manager Fairmont Copley Plaza Ma…

Yash P. Families - 09/01/2019 AccorHotels certified review
« Not as good as our last stay »

Not happy with Reservations, Front Desk staff (Lobby), Room, Bathroom Happy with Fairmont Gold Lounge, Housekeeping, Doormen & Baggage handlers

Anonymous Couples - 09/01/2019 AccorHotels certified review
« Great people; »

Reto and his team were most accommodating.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mr. K., Thank you kindly for taking the time to complete a survey following your recent stay at Fairmont Copley Plaza. We greatly value and appreciate your positive feedback and it will be my pleasure to share your kind compliments with Reto and the rest of our team. Your experiences will serve as an encouragement to all of our colleagues as we strive every day to provide the highest standards of service for our valued guests like yourself. Thank you again for sharing your experience, and we very much look forward to warmly welcoming you again to Fairmont Copley Plaza in the near future. If you have not already done so, our team would appreciate it if you could share your experience with others on TripAdvisor: http://bit.ly/2riz9EV Sincerely, Margaux Verbeeck Assistant Operations Manager Fairmont Copley Plaza Ma…

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