Hotel - Fairmont Royal York
Fairmont Hotel Fairmont Hotel

Fairmont Royal York

4.4/5 14,156 reviews
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  • The hotel has wifi WIFI/Internet Access
  • The hotel serves breakfast Breakfast
  • The hotel does not have a bar Bar
  • The hotel has a parking Parking
  • The hotel has a restaurant Restaurant
  • The hotel has air conditioning in rooms Air Conditioning
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Services in the hotel and nearby

Check-in from 16h00
Check out up to 12h00

Services and practical information

Paying
  • WIFI/Internet Access
    • WiFi at the hotel (Paying)
    • WiFi in your room (Paying)
  • Parking
    • Private indoor parking (Paying)
    • Private outdoor parking (Paying)
    • Valet parking (Paying)
    • Well-lit parking
  • Accessible bathroom
  • Pets allowed 50  CAD
  • 100% non-smoking hotel
  • Air conditioned
    • Air conditioning
    • Automatic air control
    • Air Conditioning

Leisure and activities

  • Indoor heated pool
  • Fitness centre
  • Well-being
    • Jacuzzi
    • Massage (Paying)
    • Sauna
  • Other sports activities
    • Bicycles rental (Paying)
    • Squash court (Nearby)

Catering

  • 5 restaurant(s)

Business services

  • 31 meeting room(s)
  • Conventions hotel
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Hotel location

Our rooms

Whether you're in Toronto for a meeting or simply to relax and take in the sights- this landmark hotel has everything you need.Luxurious surroundings- refined Toronto accommodations- a knowledgeable Concierge- and even a fully-stocked Business Center. Each of the guest rooms offers accommodations that are luxuriously decorated and elegantly appointed.

  • 1,261 rooms
  • 100% non-smoking hotel
  • Baby bed
    • Air conditioning
    • Data port in room
    • Emergency exit map
    • Automatic air control
    • Bathroom doors 32 inches wide
    • Telephone
    • Opening windows
    • WiFi in your room
    • Baby bed
    • Minibar
    • Coffee/tea making facilities
    • Sprinkler in room
    • Keycard-operated door locks
    • Audible smoke alarms in rooms
    • Security peephole
    • Emergency info in rooms
    • Voicemail
    • Alarm clock
Our rooms fittings

Our restaurants and bars

See all our restaurants
See all our restaurants and bars

Your meetings and events

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4.4/5 AccorHotels Rating 14,156 reviews

Our guest reviews for Fairmont Royal York

100% genuine reviews from our guests

Find out more
M P. Couples - 17/07/2018 AccorHotels certified review

Over the course of the last several years I have stayed in this hotel, as well as many other Fairmont properties across Canada. I used to be able to justify the expense due to the level of service and quality of the hotel. Unfortunately, I can't say that I found my stay any better than another chain. I was woken up at 6 am by a very loud woman screeching in the room next door. This went on for at least an hour. I was charged parking for two vehicles.. I only had one. While the charge was rectified within 24hrs of my contacting the hotel - the only reason I noticed the error was because I happened to check my banking app and the charges did not match my bill. I would have appreciated an email alerting me to the additional charges to my card - especially since I had already checked out and was given a bill that did not list the additional parking charge. Overall -- not happy.

Our hotel has responded to the review
Our hotel has responded to the review

Ms. P. - Thank you for taking the time to tell us about your stay at Fairmont Royal York. I am very sorry to learn of the issues encountered; please allow me to express my sincerest apologies. At Fairmont, we strive to provide a superior service experience for every guest; therefore your feedback is very important. I apologize for our lapse in billing and the inconvenience this caused. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. I invite you to contact me directly in advance of any future arrival to our hotel as I would like to personally oversee your stay and ensure a seamless experience. Sincerely, Jessica JESSICA BERTOLO SPECIALIST, LOYALTY AND GUEST EXPERIENCE Fairmont Royal York

Anonymous Couples - 17/07/2018 AccorHotels certified review
« It was a pleasant stay. »

The staff were all very nice. When we arrived in our room, I noticed one of the picture frames was cracked. I sent a text to inform the hotel and someone came right away to remove it (no replacement brought). The room had a lovely view but was small. The TV was not across from the bed; it was beside the bed, which made for awkward viewing. We were hoping to have a massage but there was no availability. Also, the pool was tiny for a hotel the size of the Royal York.

Our hotel has responded to the review
Our hotel has responded to the review

Ms. C. - Thank you for choosing Fairmont Royal York and for taking the time to complete our online survey. While we are happy to know that overall your stay was enjoyable, I am sorry to learn of our reported shortfalls. Without detracting my concern for what has been shared, rest assured your feedback is taken seriously and will be reviewed by the pertinent department heads. I appreciate you bringing these concerns to our attention and allowing us the opportunity to follow-up accordingly. We hope that you will choose to stay with us again and I invite you to contact me directly in advance of any future arrivals so that I may ensure that your visit is seamless and enjoyable. Thank you again for your feedback, it is truly appreciated. Warm regards, Jessica JESSICA BERTOLO SPECIALIST, LOYALTY AND GUEST EXPERIENCE Fairmont Royal York

Anonymous Families - 17/07/2018 AccorHotels certified review
« Close to venue »

Always a pleasure to stay at the Royal York.

Our hotel has responded to the review
Our hotel has responded to the review

Ms. L. - Thank you for choosing Fairmont Royal York as your hotel. I appreciate your taking the time to provide positive feedback and look forward to sharing your survey with our team. We hope for an opportunity to welcome you back soon. Sincerely, Jessica JESSICA BERTOLO SPECIALIST, LOYALTY AND GUEST EXPERIENCE Fairmont Royal York

Rj W. Business - 17/07/2018 AccorHotels certified review
« Unfortunately this wasn't a $400+ dollar stay this time. »

Arrived and my Fairmont Fit Package wasn't in the room. Was informed that it would be up right away. I called 4 hours later and they then brought it up. The room was very warm upon arrival so not fully prepared prior to my arrival. There was a conference of some sort and I was put on a very noisy (3rd) floor. The soundproofing between rooms needs attention. These are small things but the details are what has made the Fairmont stays that much better in the past and are part of the reason I'm willing to pay a premium.

Our hotel has responded to the review
Our hotel has responded to the review

Mr. W. - Thank you for taking the time to tell us about your stay at Fairmont Royal York. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. It is disappointing to learn of our shortfalls in service as well as the noise encountered during your stay. This is in no way indicative of the level of quality and service we strive to deliver. Rest assured, your feedback is taken seriously and has been reviewed by the pertinent department heads in an effort to address internally. I fully acknowledge the impact these issues would have and apologize profusely. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. I invite you to contact me directly in advance of any future arrival as it would be my pleasure to ensure your stays are always enjoyable. Sincerely, Jessica JESSICA BERTOLO SPECIALIST, LOYALTY AND GUEST EXPERIENCE Fairmont Royal York

Audrey Families - 17/07/2018 AccorHotels certified review
« Amazing location and great hotel »

The hotel is very conveniently located, across from Union station, and walking distance from many attractions and hot spots. The staff was great, the room was very clean though a bit on the small side. Very nice fitness/health center. The only side note would be that we were'nt satisfied with the type of coffee offered in the room. In other Fairmont hotels we stayed in, Nespresso machines were provided in the room instead of Keurig. We mentionned this to the staff, who kindly offered that coffee from the dining room be delivered to our room in the morning. Great gesture. But the coffee was not delivered in the morning..

Our hotel has responded to the review
Our hotel has responded to the review

Ms. S. - Thank you for choosing Fairmont Royal York and for taking the time to complete our online survey. While we are happy to know that overall your stay was enjoyable, I am sorry to learn of the reported disappointment related to our coffee offerings. The feedback provided is valued and appreciated. I look forward to sharing your comments with our management team. Additionally, it is disappointing to learn of our lapse in delivering coffee as promised. I am in the process of following-up with the pertinent teams to ensure a similar error is never repeated, I sincerely apologize. We hope that you will choose to stay with us again and I invite you to contact me directly in advance of any future arrivals so that I may ensure that your visit is seamless and enjoyable. Thank you again for your feedback, it is truly appreciated. Warm regards, Jessica JESSICA BERTOLO SPECIALIST, LOYALTY AND GUEST EXPERIENCE Fairmont Royal York

Joanne W. Business - 17/07/2018 AccorHotels certified review
« Very comfortable »

I had family staying with me for the night as she was having kitchen and bathroom renovations being done at her condo. When she arrived she had brought some food into the room. I texted for some cutlery and One set was delivered to the room. I texted again asking for a second set to which I was told I would be charged. I wasn’t going to pay the hotel for what I consider their error. The hotel was aware that there would be 2 people in my room for the night. I didn’t feel I needed to ask for 2 sets of cutlery etc. I felt the hotel should have sent that amount to me in the first place. I felt like I was being penalized for an oversight on the hotels part. Joanne W..

Our hotel has responded to the review
Our hotel has responded to the review

Ms. W. - Thank you for choosing Fairmont Royal York and for taking the time to complete our online survey. While we are happy to know that overall your stay was enjoyable, I am very sorry to learn of our reported shortfalls, The described interaction is very concerning and in no way indicative of the level of quality and service we strive to deliver. I am in the process of following-up with the pertinent department heads to ensure a similar experience is never repeated. I apologize profusely. We hope that you will choose to stay with us again and I invite you to contact me directly in advance of any future arrivals so that I may ensure that your visit is seamless and enjoyable. Thank you again for your feedback, it is truly appreciated. Warm regards, Jessica JESSICA BERTOLO SPECIALIST, LOYALTY AND GUEST EXPERIENCE Fairmont Royal York

Anonymous Couples - 17/07/2018 AccorHotels certified review
« Was dissappointed with the size of the bed. »

The experience was fairly neutral - the room and bed were quite small, smaller than I anticipated.

Our hotel has responded to the review
Our hotel has responded to the review

Ms. T. - Thank you for choosing Fairmont Royal York and taking the time to share feedback on your experience. We hope to welcome you back to our hotel. If I can provide any future assistance, please feel free to contact me directly. Sincerely, Jessica JESSICA BERTOLO SPECIALIST, LOYALTY AND GUEST EXPERIENCE Fairmont Royal York

Justin P. Couples - 17/07/2018 AccorHotels certified review
« Excellent »

Perfect

Our hotel has responded to the review
Our hotel has responded to the review

Mr. P. - Thank you for choosing Fairmont Royal York as your hotel. I appreciate your taking the time to provide positive feedback and look forward to sharing your survey with our team. We hope for an opportunity to welcome you back soon. Sincerely, Shamini SHAMINI ESWARAKUMAR GUEST EXPERIENCE SPECIALIST Fairmont Royal York T + 1 … 5054 F + 1 … 4545 sh… http://www.fairmont.com Think before you print. Help reduce our environmental impact.

Chris Business - 17/07/2018 AccorHotels certified review
« A little less than expected »

The Hotel is just a little too old and musty. Our room was small, the bed comfortable. It is a noisy hotel. It is unfortunately not to the same standard as other grand Fairmonts

Our hotel has responded to the review
Our hotel has responded to the review

Mr. H. - Thank you for choosing Fairmont Royal York and for taking the time to complete our online survey, I am sorry to learn that we did not exceed your expectations; please allow me to express my sincerest apologies. without detracting my concern for what has been shared, rest assured your feedback is taken seriously and has been reviewed by our management team. We hope that you will choose to stay with us again and I invite you to contact me directly in advance of any future arrivals so that I may ensure that your visit is seamless and enjoyable. Thank you again for your feedback, it is truly appreciated. Warm regards, Jessica JESSICA BERTOLO SPECIALIST, LOYALTY AND GUEST EXPERIENCE Fairmont Royal York

Perry E. Families - 17/07/2018 AccorHotels certified review
« I mwas very unhappy as this was the 3rd stay in a row that we could not get an upgrade and in addition for 2 nites there was a dog constantly barking acrosss the hall. »

It was the worst stay I have had at the Royal York and I have been a member for years.

Our hotel has responded to the review
Our hotel has responded to the review

Mr. e. - Thank you for your loyalty and taking the time to tell us about your stay at Fairmont Royal York. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. Without detracting my concern for what has been shared, rest assured your feedback is taken seriously and has been reviewed by our management team. I can confirm complimentary upgrades are subject to availability upon arrival. I regret that our inventory levels prevented our team from providing this benefit. I am in the process of following-up internally to ensure our team is not promising this unless able to guarantee, I regret the impact this had on your stay. With this said, as a gesture of our apology for the challenges encountered, we would like to provide you with a formal certificate for a complimentary upgrade to a Signature Room for a future stay. I will send you a separate email shortly with the invitation. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Jessica JESSICA BERTOLO SPECIALIST, LOYALTY AND GUEST EXPERIENCE Fairmont Royal York

Anonymous Business - 17/07/2018 AccorHotels certified review
« Nice Trip to Toronto »

Enjoyed my stay at the Fairmount Royal York...comfortable bed, clean room, bathroom was a bit tiny. I am a Marriott Rewards corporate customer but was open to trying this brand. Overall a good experience with the exception of last night where I called for a 4:45am bellhop to leave at 5am for the airport and did not get one until 5:05 after 4 calls. Maybe you should formalize the process of checkout and needing a bellman for a large bag. Since I called the night before, and then 3 more times, someone should have caught the urgency.

Our hotel has responded to the review
Our hotel has responded to the review

Ms. S. - Thank you for choosing Fairmont Royal York and for taking the time to complete our online survey. While we are happy to know that overall your stay was enjoyable, I am very sorry to learn of our reported shortfalls in assisting with luggage. Without detracting my concern for what has been shared, rest assured your feedback is taken seriously and has been reviewed by the pertinent Department Head. Your experience is in no way indicative of the level of quality and service we strive to deliver. I apologize profusely. We hope that you will choose to stay with us again and I invite you to contact me directly in advance of any future arrivals so that I may ensure that your visit is seamless and enjoyable. Thank you again for your feedback, it is truly appreciated. Warm regards, Jessica JESSICA BERTOLO SPECIALIST, LOYALTY AND GUEST EXPERIENCE Fairmont Royal York

Joanne W. Couples - 17/07/2018 AccorHotels certified review
« Magical »

My parents spent their wedding night in 1948 at the hotel. I have the bill for their room. I have stayed several times at The Fairmounts across Canada over the years. It is very nostalgic for me with fond memories. It holds a special place in my heart.

Our hotel has responded to the review
Our hotel has responded to the review

Ms. W. - Thank you for choosing Fairmont Royal York as your hotel. I appreciate your taking the time to provide positive feedback and look forward to sharing your survey with our team. We hope for an opportunity to welcome you back soon. Sincerely, Shamini SHAMINI ESWARAKUMAR GUEST EXPERIENCE SPECIALIST Fairmont Royal York T + 1 … 5054 F + 1 … 4545 sh… http://www.fairmont.com Think before you print. Help reduce our environmental impact.

Greg L. Business - 17/07/2018 AccorHotels certified review
« Feeling like home »

1. The elevators at the east end seemed to be working sporadically. Sometimes the car would stop at the floor, other times the call button would have to be pushed repeatedly. 2. Reception was fast and helpful. When I asked about a late check out, I was told I could stay in the room until 5 pm. That was an enormous help to the day's schedule. 3. Michael in the Library Bar heard us talking about our anniversary. He surprised us by delivering a delicious cheese cake to the table. Thank you Michael. 4. Meals at Epic were great. However, a light above the table kept going off and on. Over time it became somewhat distracting. It was brought it to the attention of the manager.

Our hotel has responded to the review
Our hotel has responded to the review

Mr. L. - Welcome back to Fairmont Royal York! Thank you for your loyalty and taking the time to complete our online survey regarding your most recent visit. It is always a pleasure to receive positive feedback. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. While we are happy to know that overall your stay was enjoyable, I am sorry to learn of the reported disappointments. Without detracting my concern for what has been shared, rest assured your feedback is taken seriously and has been reviewed by our management team. I apologize for the impact this had on your stay. We hope that you will choose to stay with us again and I invite you to contact me directly in advance of any future arrivals so that I may ensure that your visit is seamless and enjoyable. Thank you again for your feedback, it is truly appreciated. Sincerely, Shamini SHAMINI ESWARAKUMAR GUEST EXPERIENCE SPECIALIST Fairmont Royal York T + 1 … 5054 F + 1 … 4545 sh… http://www.fairmont.com Think before you print. Help reduce our environmental impact.

Anonymous Business - 17/07/2018 AccorHotels certified review
« Very comfortable stay »

Everything was as it should be... I had everything I needed in the room.

Our hotel has responded to the review
Our hotel has responded to the review

Ms. M. - Thank you for choosing Fairmont Royal York as your hotel. I appreciate your taking the time to provide positive feedback and look forward to sharing your survey with our team. We hope for an opportunity to welcome you back soon. Sincerely, Shamini SHAMINI ESWARAKUMAR GUEST EXPERIENCE SPECIALIST Fairmont Royal York T + 1 … 5054 F + 1 … 4545 sh… http://www.fairmont.com Think before you print. Help reduce our environmental impact.

An V. Business - 17/07/2018 AccorHotels certified review
« My stay was wonderful. »

My stay was wonderful and your sales manager and house keeping manager was extremely responsive and helpful. The room service and house keeping staff was delightful and kind. The team at the front desk was not very cheerful and when I came to them with my concerns it did not seem as if they really cared.

Our hotel has responded to the review
Our hotel has responded to the review

Ms. V. - Thank you for choosing Fairmont Royal York and for taking the time to complete our online survey. While we are happy to know that overall your stay was enjoyable, I am sorry to learn of the reported disappointment. Without detracting my concern for what has been shared, rest assured your feedback is taken seriously and has been reviewed by our management team. I apologize for the impact this had on your stay. We hope that you will choose to stay with us again and I invite you to contact me directly in advance of any future arrivals so that I may ensure that your visit is seamless and enjoyable. Thank you again for your feedback, it is truly appreciated. Warm regards, Shamini SHAMINI ESWARAKUMAR GUEST EXPERIENCE SPECIALIST Fairmont Royal York T + 1 … 5054 F + 1 … 4545 sh… http://www.fairmont.com Think before you print. Help reduce our environmental impact.

Tom S. Business - 17/07/2018 AccorHotels certified review
« Good except for internat access »

Room was nice, service was good, staff was friendly and helpful but...internet access was unachievable even though attempted over several days, multiple times. I could get to the Fairmont front page but no further when attempting to access over the Fairmont wifi in my room on my laptop. At one point I went o the front desk and the clerk there was able to get me access on my iphone. On my laptop, because I couldn't get internet access, I couldn't use my VPN either. Had I not been able to make those connections at the Opentext conference at the conference center, I would have been out of luck. This was very frustrating but fortunately I had an alternative.

Our hotel has responded to the review
Our hotel has responded to the review

Mr. S. - Thank you for choosing Fairmont Royal York and for taking the time to complete our online survey. While we are happy to know that overall your stay was enjoyable, I am very sorry to learn of the reported challenge with internet. Without detracting my concern for what has been shared, rest assured your feedback is taken seriously and has been reviewed by our Senior IT Manager. While I appreciate knowing there was a successful alternative, I fully acknowledge the frustration this would have caused. I apologize profusely. We hope that you will choose to stay with us again and I invite you to contact me directly in advance of any future arrivals so that I may ensure that your visit is seamless and enjoyable. Thank you again for your feedback, it is truly appreciated. Warm regards, Jessica JESSICA BERTOLO SPECIALIST, LOYALTY AND GUEST EXPERIENCE Fairmont Royal York

Anonymous Business - 17/07/2018 AccorHotels certified review
« Satisfactory »

It was fine - wasn't overly impressed given the status of the hotel

Our hotel has responded to the review
Our hotel has responded to the review

Ms. C. - Thank you for choosing Fairmont Royal York and taking the time to share feedback on your experience. We hope to welcome you back to our hotel. If I can provide any future assistance, please feel free to contact me directly. Sincerely, Jessica JESSICA BERTOLO SPECIALIST, LOYALTY AND GUEST EXPERIENCE Fairmont Royal York

Anonymous Families - 17/07/2018 AccorHotels certified review
« Lovely hotel all around and wonderful staff »

We were here for a conference and stayed for three days having a wonderful time. Beautiful facility, lovely rooms, comfortable bed. The whole family seemed very pleased

Our hotel has responded to the review
Our hotel has responded to the review

Mr. S. - Thank you for choosing Fairmont Royal York as your hotel. I appreciate your taking the time to provide positive feedback and look forward to sharing your survey with our team. We hope for an opportunity to welcome you back soon. Sincerely Shamini SHAMINI ESWARAKUMAR GUEST EXPERIENCE SPECIALIST Fairmont Royal York T + 1 … 5054 F + 1 … 4545 sh… http://www.fairmont.com Think before you print. Help reduce our environmental impact.

Jennifer C. Couples - 17/07/2018 AccorHotels certified review

Provided a place to stay for a concert. Room was suitable all be it small and price was extremely high at $400 a night with parking.

Our hotel has responded to the review
Our hotel has responded to the review

Ms. C. - Thank you for choosing Fairmont Royal York and taking the time to share feedback on your experience. We hope to welcome you back to our hotel. If I can provide any future assistance, please feel free to contact me directly. Sincerely, Jessica JESSICA BERTOLO SPECIALIST, LOYALTY AND GUEST EXPERIENCE Fairmont Royal York

Anonymous Families - 16/07/2018 AccorHotels certified review
« Clunky check in experience »

It was very underwhelming. The integrations between your new loyaltly program were terribly confused by the guest agent

Our hotel has responded to the review
Our hotel has responded to the review

Mr. D. - Thank you for your loyalty and taking the time to tell us about your stay at Fairmont Royal York. I am sorry that your arrival experience did not meet your expectations; please allow me to express my sincerest apologies. Without detracting my concern for what has been shared, rest assured your feedback is taken seriously and has been reviewed by the pertinent department head. I regret the impact this had on your stay. With this said, please do not hesitate to contact me directly with any questions you may have as it would be my pleasure to assist. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Jessica JESSICA BERTOLO SPECIALIST, LOYALTY AND GUEST EXPERIENCE Fairmont Royal York

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