Hotel - Fairmont Royal York
Fairmont Hotel Fairmont Hotel

Fairmont Royal York

4.4/5 15,243 reviews
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  • The hotel has wifi WIFI/Internet Access
  • The hotel serves breakfast Breakfast
  • The hotel does not have a bar Bar
  • The hotel has a parking Parking
  • The hotel has a restaurant Restaurant
  • The hotel has air conditioning in rooms Air Conditioning
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Services in the hotel and nearby

Check-in from 16h00
Check out up to 12h00

Services and practical information

Paying
  • WIFI/Internet Access
    • WIFI at the hotel (Paying)
    • WIFI in your room (Paying)
  • Parking
    • Private indoor parking (Paying)
    • Private outdoor parking (Paying)
    • Valet parking (Paying)
    • Well-lit parking
  • Accessible bathroom
  • Pets allowed
  • 100% non-smoking hotel
  • Air conditioned
    • Air conditioning
    • Automatic air control
    • Air Conditioning

Leisure and activities

  • Indoor heated pool
  • Fitness centre
  • Well-being
    • Jacuzzi
    • Massage (Paying)
    • Sauna
  • Other sports activities
    • Bicycles rental (Paying)
    • Squash court (Nearby)

Catering

  • 4 restaurant(s)

Business services

  • 31 meeting room(s)
  • Conventions hotel
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Hotel location

Our rooms

Our landmark hotel has everything you need to create your essential Toronto experience with luxurious surroundings, expert Concierge Team and a health club and pool. Our recently renovated guest rooms offer modern comfort in a historic luxury hotel.

  • 1,261 rooms
  • 100% non-smoking hotel
  • Baby bed
    • Air conditioning
    • Data port in room
    • Emergency exit map
    • Automatic air control
    • Bathroom doors 32 inches wide
    • Telephone
    • Opening windows
    • WIFI in your room
    • Baby bed
    • Minibar
    • Coffee/tea making facilities
    • Sprinkler in room
    • Keycard-operated door locks
    • Audible smoke alarms in rooms
    • Security peephole
    • Emergency info in rooms
    • Voicemail
    • Alarm clock
Our rooms fittings

Our restaurants and bars

See all our restaurants
See all our restaurants and bars

Your meetings and events

4.4/5 AccorHotels Rating 15,243 reviews

Our guest reviews for Fairmont Royal York

100% genuine reviews from our guests

Find out more
Thais B. Friends - 15/09/2018 AccorHotels certified review
« My stay was absolutely wonderful...wouldn't stay anywhere but the Royal York!! »

Your Royal York Hotel staff is great - and imagine our thrill when your concierge desk (Tracy & Paul) took the time to search for tickets to "Come From Away"...and found us two wonderful seats! Amanda took good care of us in the Piper Lounge (food was excellent) All of your people are friendly, thoughtful and courteous. I look forward to my visit next year and I understand that the changes being made to the hotel will not compromise the integrity of a truly historic and magnificent building - we don't often get to "live" in history.

Our hotel has responded to the review
Our hotel has responded to the review

Ms. B. - Thank you for choosing Fairmont Royal York as your hotel. I appreciate your taking the time to provide positive feedback and look forward to sharing your survey with our team. We hope for an opportunity to welcome you back soon. Sincerely, Shamini SHAMINI ESWARAKUMAR GUEST EXPERIENCE SPECIALIST Fairmont Royal York T + 1 … 5054 F + 1 … 4545 sh… http://www.fairmont.com Think before you print. Help reduce our environmental impact.

Anonymous Solo - 15/09/2018 AccorHotels certified review
« as usual, very nice »

I love staying at the RYH every year. It is my home away from home. The location is perfect. Also, Olivia, who has been doing my room for a couple years now --first in 7-283 and over the past two years room #7-271-- looks after me so that I have no need for anythingl. The amenities this year were completely unexpected and extra nice. Eline was so kind to check up on me as well. There is only one thing I would change, if I could.. I would highly appreciate a mattress with adequate back support. This year I found the mattress in room #7-271 too soft. Perhaps wear and tear? It sent me to the chiropractor for twice weekly adjustments during the length of my stay. It also forced me to get up approx. 3 times a night to stretch my back. And I already do stretching exercises after I get up. At Marriott hotels where I typically stay in the US, the mattresses are firmer. And if I happen on one that is a bit too soft, the staff place a bedboard under the mattress to help with back support. I had the opportunity to stay at Marriott Residence Inn in the Entertainment District of Toronto in 2014. Their mattresses are also firm. Next year's stay may have to be with them just so I can keep my back health.. I would certainly prefer to stay at the RYH, but it is contingent on a firmer mattress. Unfortunately for me, I suffer from acute back pain if the mattress is not right. I do not want to dread going to bed.

Joseph A. Families - 15/09/2018 AccorHotels certified review
« good quality as expected »

Room was very nice along with the amenity for my Pres Club level. Room well-appointed. Check-in and staff contact we excellent as always.

Our hotel has responded to the review
Our hotel has responded to the review

Mr. a. - Welcome back to Fairmont Royal York! Thank you for your loyalty and taking the time to complete our online survey regarding your most recent visit. I appreciate your taking the time to provide positive feedback and look forward to sharing your survey with our team. We hope for an opportunity to welcome you back soon. Sincerely, Shamini SHAMINI ESWARAKUMAR GUEST EXPERIENCE SPECIALIST Fairmont Royal York T + 1 … 5054 F + 1 … 4545 sh… http://www.fairmont.com Think before you print. Help reduce our environmental impact.

Marie Couples - 14/09/2018 AccorHotels certified review
« Relaxing and a luxurious treat »

After a so so experience at the Ottawa Fairmont delighted to say our stay at the Royal York lived up to our expectations. Speedy check in and having paid an additional $30 had immediate access to our room. The refurbished signature room was not only elegant but very comfortable & 2 bathrooms a bonus! We had access to the Gold Lounge & only slight issue was that on arrival no explanation was given as to the facilities etc. Not too much of a problem as we have been Gold customers on a number of occasions so we worked things out for ourselves.

Our hotel has responded to the review
Our hotel has responded to the review

Ms. L. - Thank you for choosing Fairmont Royal York as your hotel. I appreciate your taking the time to provide positive feedback and look forward to sharing your survey with our team. We hope for an opportunity to welcome you back soon. Sincerely, Shamini SHAMINI ESWARAKUMAR GUEST EXPERIENCE SPECIALIST Fairmont Royal York T + 1 … 5054 F + 1 … 4545 sh… http://www.fairmont.com Think before you print. Help reduce our environmental impact.

D. Business - 14/09/2018 AccorHotels certified review
« Comfortable »

I first stayed at the Royal York in 1987, and several times, between times. It was very nice to return and our stay was very enjoyable notwithstanding the current lobby hiatus/disruption and limited restaurant/eating/refreshment options. Look forward to staying once more in the future.

J K. Business - 14/09/2018 AccorHotels certified review
« Tired and unimpressive »

Directions with the rebuild on were not clear - hard to find check in from main entrance Food service in the only restaurant was so slow I gave up and left the hotel for dinner Internet bandwith poor Unrenovated room, and showed it felt like it hadn't been renovated in about 20 years Will avoid this hotel if at all possible in future.

Our hotel has responded to the review
Our hotel has responded to the review

Mr. K. - Thank you for choosing Fairmont Royal York. We value your taking the time to share feedback on your experience. I regret learning that you encountered a few challenges which prevented you from enjoying a seamless stay. I apologize profusely. Rest assured your feedback is taken seriously and has been reviewed by our management team. It is our genuine hope that we will have an opportunity to welcome you back. If I can provide any future assistance, please feel free to contact me directly. Sincerely, Jessica JESSICA BERTOLO SPECIALIST, LOYALTY AND GUEST EXPERIENCE Fairmont Royal York

Michel R. Families - 14/09/2018 AccorHotels certified review
« Kind and accommodating staff »

Across TIFF weekend I had to extend my stay and I had no way to reconcile extension to company payment coverage. Yet your staff was understanding and found a solution to grant my stay until we could contact my company and have all payment confirmations.

Our hotel has responded to the review
Our hotel has responded to the review

Mr. R. - Thank you for choosing Fairmont Royal York as your hotel. I appreciate your taking the time to provide positive feedback and look forward to sharing your survey with our team. We hope for an opportunity to welcome you back soon. Sincerely, Shamini SHAMINI ESWARAKUMAR GUEST EXPERIENCE SPECIALIST Fairmont Royal York T + 1 … 5054 F + 1 … 4545 sh… http://www.fairmont.com Think before you print. Help reduce our environmental impact.

Ivor K. Business - 14/09/2018 AccorHotels certified review
« Not as good as usual »

Excellent dining and service form staff as usual. Heating/cooling system in room was not working properly...very noisy and improper air flow

Our hotel has responded to the review
Our hotel has responded to the review

Mr. K. - Thank you for your loyalty and choosing Fairmont Royal York as your hotel in Toronto. We appreciate you taking the time to complete our online survey. While we are happy to know that overall your stay was enjoyable, I am sorry to learn of the reported disappointment and issues encountered with HVAC. Without detracting my concern for what has been shared, rest assured your feedback is taken seriously and has been reviewed by our management team. Our Director of Engineering is in the process of investigating internally to ensure this issue is rectified immediately. I apologize profusely for the impact this had on your stay. We hope that you will choose to stay with us again and I invite you to contact me directly in advance of any future arrivals so that I may ensure that your visit is seamless and enjoyable. Thank you again for your feedback, it is truly appreciated. Warm regards, Jessica JESSICA BERTOLO SPECIALIST, LOYALTY AND GUEST EXPERIENCE Fairmont Royal York

Mike Couples - 14/09/2018 AccorHotels certified review
« I was quite satisfied. »

I found all the staff to be helpful and pleasant. Although the main lobby and restaurant were closed for renovations, we found that the Library Bar was a good option for both dining and evening drinks after the show.

Harvey B. Couples - 13/09/2018 AccorHotels certified review
« Friendly and helpful staff, but just ok rooms. »

Disappointing arrival. No bellman to assist with luggage at front, request for queen or king bed unsuccessful. Had lineup for Accor member registration. Housekeepers excellent.

Our hotel has responded to the review
Our hotel has responded to the review

Mr. B. - Thank you for choosing Fairmont Royal York and for taking the time to complete our online survey. While we are happy to know that overall your stay was enjoyable, I am sorry to learn of the reported disappointment. I am very sorry to learn of our absence in offering luggage assistance. Rest assured, your feedback is taken seriously and has been reviewed by our Guest Services Manager. Your comments will be added to an ongoing dialogue as we work to enhance the overall arrival experience for our guests during our transition. I apologize profusely. We hope that you will choose to stay with us again and I invite you to contact me directly in advance of any future arrivals so that I may ensure that your visit is seamless and enjoyable. Thank you again for your feedback, it is truly appreciated. Warm regards, Jessica JESSICA BERTOLO SPECIALIST, LOYALTY AND GUEST EXPERIENCE Fairmont Royal York

Anonymous Business - 13/09/2018 AccorHotels certified review
« Always feels good to go the Royal York »

Great from check in to check out

Our hotel has responded to the review
Our hotel has responded to the review

Mr. J. - Welcome back to Fairmont Royal York! Thank you for your loyalty and taking the time to complete our online survey regarding your most recent visit. I appreciate your taking the time to provide positive feedback and look forward to sharing your survey with our team. We hope for an opportunity to welcome you back soon. Sincerely, Shamini SHAMINI ESWARAKUMAR GUEST EXPERIENCE SPECIALIST Fairmont Royal York T + 1 … 5054 F + 1 … 4545 sh… http://www.fairmont.com Think before you print. Help reduce our environmental impact.

Joan R. Business - 13/09/2018 AccorHotels certified review

i always enjoy stating at your hotel. Of course with the renovations going on, it was different this time.

Our hotel has responded to the review
Our hotel has responded to the review

Ms. R. - Thank you for choosing Fairmont Royal York and for taking the time to complete our online survey. While we are happy to know that overall your stay was enjoyable, I am sorry to learn of the reported disappointment due to our current transformation. I apologize profusely for the impact this had on your most recent stay. We hope that you will choose to stay with us again and I invite you to contact me directly in advance of any future arrivals so that I may ensure that your visit is seamless and enjoyable. Thank you again for your feedback, it is truly appreciated. Warm regards, Jessica JESSICA BERTOLO SPECIALIST, LOYALTY AND GUEST EXPERIENCE Fairmont Royal York

Anonymous Couples - 13/09/2018 AccorHotels certified review
« Wonderful weekend away for anniversary »

Easy check in, very friendly staff, nice room

Our hotel has responded to the review
Our hotel has responded to the review

Mr. H. - Thank you for choosing Fairmont Royal York as your hotel to celebrate your anniversary! I appreciate your taking the time to provide positive feedback and look forward to sharing your survey with our team. We hope for an opportunity to welcome you back soon. Sincerely, Jessica JESSICA BERTOLO SPECIALIST, LOYALTY AND GUEST EXPERIENCE Fairmont Royal York

Anthoni V. I. Business - 13/09/2018 AccorHotels certified review
« AWFUL...I would never recommend this hotel for MANY reasons. »

Room service was 90 minutes to get breakfast!!! signage because of the construction was terrible, small, people were constantly getting lost...including me...I evenhelped guests find the lobby. Apparently, many elevators didn't work...waited a long time for elevators. Had terrible lunch service at the pub and when we finally got our food the server didn't even apologize for the delay and he knew we were in a hurry. It shouldn't take 35 minutes to get nachos and a cup of chicken soup....and when we came back from a TIF party at 1am Saturday evening, your bar had called last call at 1am. the bar was full of people and we were hungry. It's ridiculous that you closed at 1am on TIF weekend! one of the elevators wouldn't go to the Avenue level because it was broken.

Our hotel has responded to the review
Our hotel has responded to the review

Mr. Visconsi I. - Thank you for choosing Fairmont Royal York and for taking the time to complete our online survey. Feedback from our guests is invaluable and while I am sorry to learn that your experience did not exceed your expectations, I do appreciate your taking the time to comment on the problems you encountered. I sincerely apologize on behalf of the hotel. I regret learning of the reported issues encountered, from the directional challenges, the delays with both elevators and food service, to our failure in offering an apology. This is in no way indicative of the level of quality and service we strive to deliver. I apologize profusely. Without detracting my concern for what has been shared, rest assured you feedback is taken seriously and has been reviewed by our management team. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. I invite you to contact me directly in advance of any future arrival to our hotel as I would like to personally oversee your stays and ensure your experiences are always enjoyable. Sincerely, Jessica JESSICA BERTOLO SPECIALIST, LOYALTY AND GUEST EXPERIENCE Fairmont Royal York

Anonymous Business - 13/09/2018 AccorHotels certified review

Service was top notch. Every representative was friendly and hospitable. I loved the evening turndown service with the card with tomorrow's weather and water.

Our hotel has responded to the review
Our hotel has responded to the review

Mr. P. - Thank you for choosing Fairmont Royal York as your hotel. I appreciate your taking the time to provide positive feedback and look forward to sharing your survey with our team. We hope for an opportunity to welcome you back soon. Sincerely, Shamini SHAMINI ESWARAKUMAR GUEST EXPERIENCE SPECIALIST Fairmont Royal York T + 1 … 5054 F + 1 … 4545 sh… http://www.fairmont.com Think before you print. Help reduce our environmental impact.

Anonymous Business - 13/09/2018 AccorHotels certified review
« I wish I had a single queen bed, but everything was amazing. »

couldnt ask for more

Our hotel has responded to the review
Our hotel has responded to the review

Mr. M. - Thank you for choosing Fairmont Royal York as your hotel. I appreciate your taking the time to provide positive feedback and look forward to sharing your survey with our team. We hope for an opportunity to welcome you back soon. Sincerely, Shamini SHAMINI ESWARAKUMAR GUEST EXPERIENCE SPECIALIST Fairmont Royal York T + 1 … 5054 F + 1 … 4545 sh… http://www.fairmont.com Think before you print. Help reduce our environmental impact.

Anonymous Business - 13/09/2018 AccorHotels certified review
« Consistent »

Great

Our hotel has responded to the review
Our hotel has responded to the review

Mr. G. - Welcome back to Fairmont Royal York! Thank you for your loyalty and taking the time to complete our online survey regarding your most recent visit. I appreciate your taking the time to provide positive feedback and look forward to sharing your survey with our team. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Shamini SHAMINI ESWARAKUMAR GUEST EXPERIENCE SPECIALIST Fairmont Royal York T + 1 … 5054 F + 1 … 4545 sh… http://www.fairmont.com Think before you print. Help reduce our environmental impact.

Anonymous Business - 13/09/2018 AccorHotels certified review
« Too short. »

Despite the ongoing renovations the stay was quiet and comfortable. The temporary reception area is well done.

Our hotel has responded to the review
Our hotel has responded to the review

Mr. P. - Welcome back to Fairmont Royal York! Thank you for your continued loyalty and taking the time to complete our online survey regarding your most recent visit. I appreciate your taking the time to let us know that overall your stay was enjoyable. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Shamini SHAMINI ESWARAKUMAR GUEST EXPERIENCE SPECIALIST Fairmont Royal York T + 1 … 5054 F + 1 … 4545 sh… http://www.fairmont.com Think before you print. Help reduce our environmental impact.

Rayne R. Business - 13/09/2018 AccorHotels certified review
« Really really loved the hotel EXCEPT for being harassed by my neighbor multiple times via security guards. »

I really liked the hotel. Loved the room. Loved the staff. Everything was lovely. Food delicious. Service people were incredibly friendly. I was staying at the hotel to attend TIFF and it was convenient and pleasant. I stayed 6 nights and 7 days at the hotel without incident. I had friends visiting my room, lots of phone calls, and occasionally played music and watched TV. However, on my last night in the hotel, I was talking on the phone around 11pm and received a knock on my door which was scary and alarming. When I asked who was there, I was told it was hotel security. When I asked what was going on, the security guard said they had received a noise complaint. First off, getting a knock on the door at 11:30pm is very scary since there is no security on the elevators. Secondly, I was only talking on the phone in my own room. No guests. No loud music. No party. Thirdly, if my talking on the phone voice were really so disruptive, it would have been nice to receive a simple phone call from the front desk instead of an alarming knock on the door. The next morning, I woke up early for an early morning screening and put on the TV. I received a phone call this time from the hotel with another noise complaint from the same neighbor, I presume. It was about 6:50am and after "quiet hours." At this time I came to the conclusion that whoever was staying (or had recently checked-in ) next door to must have been especially sensitive, perhaps even grouchy and irritable, as I hadn't received any complaints the entire time I was at the hotel (6 nights). I felt unwelcome at the hotel and harassed by this sensitive guest, as I explained to the woman who called. I felt the hotel put the needs of the sensitive guest ahead of my own, and didn't appreciate the fact that maybe the new guest was the issue and not myself as I had been staying there for almost a week without incident. I was told a manager would call me to follow-up, but I only received several missed phone calls from the Fairmont and no message. When I tried to return the call to the missed number, it rang and rang. I was happy to check out the next day and that's not a good feeling. I want to feel like I'm sad to leave. Although I loved the hotel, I did not feel valued as a guest and I felt harassed by another guest via the hotel. Thank you, Rayne R.

Our hotel has responded to the review
Our hotel has responded to the review

Ms. R. - Thank you for choosing Fairmont Royal York and for taking the time to complete our online survey. While we are happy to know that overall your stay was enjoyable, I am sorry to learn of the reported issue related to noise concerns from a neighbouring guest. Without detracting my concern for what has been shared and in an effort to offer an explanation, I can confirm our Security Team is required to investigate and politely address any noise issues brought to our attention by another guest. With this said, I fully acknowledge how disturbing this would be, especially when noise was not intended, and I deeply regret the impact this had on what was otherwise an enjoyable stay. Rest assured, your feedback is taken seriously and has been reviewed by our Director of Security. We hope that you will choose to stay with us again and I invite you to contact me directly in advance of any future arrivals so that I may ensure that your visit is seamless and enjoyable. Thank you again for your feedback, it is truly appreciated. Warm regards, Jessica JESSICA BERTOLO SPECIALIST, LOYALTY AND GUEST EXPERIENCE Fairmont Royal York

Liza F. Families - 13/09/2018 AccorHotels certified review
« Memorable with some of the best customer service experienced! »

It was a wonderful stay in Toronto and at the Fairmont. Unfortunately, I fell ill on Friday night, so much so that my family had to enlist the hotel's assistance. This is the middle of the night and 3 wonderful men from your team came to check on me and delivery some Gatorades and saltine crackers. By the next morning (I was sick for over 36 hours!) Paul Marino, Concierge, whom I had been planning my trip with for the last few weeks, was such a doll and had some goodies delivered to my room the following day in an effort to assist as well. Your customer service is second to none and this proved it. I was so disappointed that I was never able to meet with Paul face to face-- believe my sister did, but felt an instant connection prior to the trip has he helped me make this Mother/Daughter trip a special one for my me, my mother and sister. Would definitely recommend this hotel and I do plan to come back to finish my touring. We missed out on our day in Niagra which totally broke my heart..... thank you for everything!

Our hotel has responded to the review
Our hotel has responded to the review

Ms. F. - We very much appreciate you taking the time to complete our online survey regarding your stay at Fairmont Royal York. To begin, your kind acknowledgement of Paul Marino and our Security Team is well received and has been shared. It is always a pleasure to receive positive feedback. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. We hope for an opportunity to welcome you back soon. Sincerely, Shamini SHAMINI ESWARAKUMAR GUEST EXPERIENCE SPECIALIST Fairmont Royal York T + 1 … 5054 F + 1 … 4545 sh… http://www.fairmont.com Think before you print. Help reduce our environmental impact.

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