Hotel - Fairmont Royal York
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Fairmont Hotel

Fairmont Royal York

100 Front Street W. 
M5J 1E3  TORONTO
CANADA

Based on 4,967 reviews
AccorHotels Rating Based on 4,967 reviews
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From 356.00 CAD Non member rate
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Check-in from 15h00
Check out up to 12h00
Paying

Services in the hotel and nearby

  • WIFI/Internet Access
    • WIFI at the hotel (Paying)
    • WIFI in your room (Paying)
  • Parking
    • Private indoor parking (Paying)
    • Private outdoor parking (Paying)
    • Valet parking (Paying)
    • Well-lit parking
  • Accessible bathroom
  • Pet allowed 25  CAD
  • Indoor heated pool
  • Fitness centre

Services and practical information

  • WIFI/Internet Access
    • WIFI at the hotel (Paying)
    • WIFI in your room (Paying)
  • Parking
    • Private indoor parking (Paying)
    • Private outdoor parking (Paying)
    • Valet parking (Paying)
    • Well-lit parking
  • Accessible bathroom
  • Pet allowed 25  CAD
  • Air Conditioning

Leisure and activities

  • Indoor heated pool
  • Fitness centre
  • Well-being
    • Jacuzzi
    • Massage (Paying)
  • Squash court  (Nearby)

Catering

  • 2 restaurant(s)
  • 3 bar(s)

Business services

  • 32 meeting room(s)
See all services

Hotel location

Our rooms

Whether you're in Toronto for a meeting or simply to relax and take in the sights- this landmark hotel has everything you need.Luxurious surroundings- refined Toronto accommodations- a knowledgeable Concierge- and even a fully-stocked Business Center. Each of the guest rooms offers accommodations that are luxuriously decorated and elegantly appointed.

  • 1,373 rooms
    • Air conditioning
    • Data port in room
    • Emergency exit map
    • Bathroom doors 32 inches wide
    • Telephone
    • Opening windows
    • WIFI in your room
    • Minibar
    • Coffee/tea making facilities
    • Sprinkler in room
    • Keycard-operated door locks
    • Audible smoke alarms in rooms
    • Security peephole
    • Emergency info in rooms
    • Voicemail
    • Alarm clock
Our rooms fittings

Our restaurants and bars

See all our restaurants
See all our bars
See all our restaurants and bars

Your meetings and events

4.4/5 AccorHotels Rating Based on 4,967 reviews

Our guest reviews for Fairmont Royal York

100% genuine reviews from our guests

Find out more
AccorHotels certified review
Anonymous Business - 21/07/2017
« it's wonderful stay »

hotel is a bit old, but it is at excelent location, just opposite union station and it is in centre of downtown, very convenient to go to harbour park and Toronto's attraction places.

AccorHotels certified review
W. E. Families - 21/07/2017
« Situated conveniently with classical style rooms and customer oriented service,... overall pleasant stay. »

The stay and surroundings evoke pleasant memories of Canada's past while maintaining a modern and personalized experience -- all while conveniently located in Toronto's downtown. The only negatives are few. Small changes could enhance the locale without disrupting its historic and comfortable feeling. The elevators could be improved (poor illumination of keyboards), the main Front Street entrance needs enhancement for accessibility for all from Front Street,... two simple improvements that would not disrupt the beauty and stature of the hotel. The Hotel is very much a piece of the Canadian experience! A quality experience.

AccorHotels certified review
Manosak S. Business - 21/07/2017
« Professional and treat customers right! »

nice and professional team members, very nice hotel and good location in the middle of everything

AccorHotels certified review
Anthony Solo - 21/07/2017
« Awesome time in Toronto  »

Very accommodating and very pleasant

AccorHotels certified review
Siobhan M. Couples - 21/07/2017
« Not the 'Fairmont Experience'  »

We arrived and there were no bellmen/women to help us to carry our heavy bags up the 15/20 steps to the lobby. Line for check in was approx. 10 minutes to get seen to then be given a room that was small and unrenovated - not the signature, renovated room that we had used platinum presidents club vouchers to upgrade to 7 months earlier. This was also conformed twice by staff in another Fairmont 3 months and 1 week before travel. Staff took little interest in solving the problem telling us to stay in the small, old room and ask the next day for a move. So moving cases AGAIN. When I said that I wasn't happy with that she went away again and came back with the room booked. Agent wasn't interested and neither was manager who didn't even come out to speak to us. It was then blamed on British Airways - customer service to pass the buck. No presidents club welcome amenity/newspaper given and had to be flagged up. One of our cases was missing and was delivered to the hotel that evening. We spoke to the bell staff, gave our name/room number/flight/description of the bag and asked them to keep it until the following morning. We then called twice asking for the bag to be told it hadn't arrived. After calling all around Canada/UK, my husband went downstairs and our bag was lying at the bell desk. ....... No apology. Room: although it was massive, the bathroom was ridiculously small. You couldn't sit on the toilet and remove toilet paper as there was no space to turn around. There was nowhere to dry my hair or put toiletries, not enough shampoo in room for 2 people (we have no extra as our bag was 'lost'), nowhere to plug electrical appliances, the safe was small and in a drawer and only attached by a little cable - Absolutely not safe at all. The room was drab and did not look recently renovated, it if was, the designer should ne relieved of their duties........... It also seemed to be the 'party hotel' where we were kept up my screaming, loud groups of guests until 4am. Positives: location and Paul on reception. Paul was positive, welcoming and apologetic. He arranged for the newspapers/amenities and got maintenance to try and fix our luggage when arrive late and damaged due to Canadian customs. He provided us with lots of Toronto/hotel info and certainly has a talent which Fairmont should reward and encourage. He also provided us with breakfast one morning (which was very good). The staff in the pub downstairs were also very nice. I acknowledge that things go wrong sometimes, it was an exceptionally busy day (but you plan for that or don't take the bookings) and its a very large hotel. Was the Royal York worth the money? no. Would I return or recommend it? no Was it terrible? no Is it Fairmont standard? no. I've never had cause to complain about a Fairmont hotel before and I'm disappointed that I am doing so.

AccorHotels certified review
Jeff Business - 21/07/2017
« Iconic hotel with modern updates  »

Room is beautiful but experience ruined by the close proximity of the elevators. The elevators are old and extremely loud. My sleep was not good and I had a 18 hour work day ahead of me. Didn't expect to have that much noise reach the rooms, I would expect such a luxury hotel to have better sound insulation.

AccorHotels certified review
Khai Business - 21/07/2017
« Bell man did not want to help my wife with her bags, He said she can manage. »

Stay was fine in the room front desk was good.

AccorHotels certified review
Anick Couples - 21/07/2017
« Our short gateway was great! Superb Hotel well located. »

It was perfect! From the minute we arrive to the minute we left. Service was great.

AccorHotels certified review
Rick B. Business - 21/07/2017
« Well organised, good location »

Reception was good, room nice and clean, wifi was fine, hotel bar fine Room was a bit noisy at night (trains), even on the 15th floor.

AccorHotels certified review
Thart Friends - 21/07/2017
« Great location, unique hotel »

The hotel itself is beautiful with a unique historic charm and is located within walking distance of several main attractions. Overall it was a positive experience for me, however, there was one disappointing fact: I had requested 2 connecting rooms and confirmed that the room are, indeed, connected. I confirmed this request on 3 separate occasions, on 3 separate days and the answer was always "yes, there are 2 specific rooms that have been "saved"/"held" for you and are connected". In reality, the rooms ended up being next to each other, but definitely had no internal doors to inter-connect. Again, dissapointing, but not the end of the world. I would stay at this hotel again.

AccorHotels certified review
Rob F. Business - 21/07/2017
« rofaw11 »

The best yet! I normally stay with you when I go to Toronto and have a great experience regardless. But this time the staff was friendlier and the service was incredible

AccorHotels certified review
Anonymous Business - 21/07/2017
« Enjoyed my stay at the Royal York. »

The stay was very good. Facilities and staff were great.

AccorHotels certified review
Jeff S. Business - 21/07/2017

very clean & friendly staff !

AccorHotels certified review
P. G. Friends - 21/07/2017
« From beginning to end, our stay at the Royal York was amazing! »

My experience was unforgettable! From beginning to end, the customer service experienced was outstanding. Every attention to detail, the ambiance, the quality of the various food presentations and the attentive and thoughtful staff on the gold floor continue to amaze every time. My guests and I had an unforgettable stay and we can't wait to return to the Royal York for another magical experience! Thank you to all the staff!

AccorHotels certified review
Brad Friends - 20/07/2017
« Excellent hotel ... faciliteis and staff »

The service of all the staff we encountered was outstanding.

AccorHotels certified review
Mary Couples - 20/07/2017
« Wonderful, but the "little things" that make Fairmont, Fairmont, were missing »

Upon arriving and going into the room, I found several old pillow cases, and a green cloth (for cleaning purposes, I guess?) left on the bedside table. I called to have them removed, and after 20 minutes, no one came. I texted the concierge (as I received a welcome text) and mentioned to them the same thing. I waited a little longer, and no one came to pick up the cloths still. I was about to step out of the room, and a maid came, but she came to provide turndown service, which I did not call for. Confused, I let her know that the pillow cases and cloth was left inside the room, and she took care of it. I stepped out of the room. Later, when I went back, I noticed that several towels I used were taken out of the bathroom. The lights were turned on as well. I suppose someone else came into the room, after the second request with concierge. Later on in the evening, I ordered in room dining. While we were waiting, I decided to wear the robes that Fairmont provides in the closet. However, there were no robes in the closet. It was disappointing. These were some of the little things that made the stay less "special", as it was Fairmont, and it did not feel like Fairmont at all.

AccorHotels certified review
Anonymous Couples - 20/07/2017
« Great stay, just as I remembered »

Valet and guest services were awesome. Room clean and comfortable. Great night spent in a great location.

AccorHotels certified review
Leah E. Solo - 20/07/2017
« Gold Floor service is beyond excellent.... »

The rooms on the Gold Floor are nothing grand or spacious but those inadequacies are more than remedied by the outstanding service on the Gold Floor. The staff goes out of their way to help each guest feel at home and cared for. The food selection, for the most part, is outstanding. It is always great to be pampered in a meaningful (not solicitous) way. I will remember my Gold Floor stays with them.

AccorHotels certified review
Anonymous Business - 20/07/2017

I have had great stays at this property in the past, this time was on par as well. The only issue I have with this hotel is paying a DMP Fee on top of the price of my stay. I was told this is a mandatory fee that is administered by the city and cannot be waived. It feels like a cash grab and I don't like it one bit. Thanks.

AccorHotels certified review
Tc Business - 20/07/2017
« A bit disappointed »

Very nice hotel and staff, but disappointed that I was put in one of the worst rooms for a 7 night stay. Very noisy .. housekeeping closet next door causing noise all day/evening as well as ice machine next to room causing lots of noise. Worst room on the floor. Pool closes too early, making it useless for business guests.

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