Hotel - Fairmont Royal York
Fairmont Hotel Fairmont Hotel

Fairmont Royal York

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4.4/5 8,187 reviews
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  • The hotel has wifi WIFI/Internet Access
  • The hotel does not serve breakfast Breakfast
  • The hotel has a bar Bar
  • The hotel has a parking Parking
  • The hotel has a restaurant Restaurant
  • The hotel has air conditioning in rooms Air Conditioning
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From 228.00 CAD Non member rate
From 228.00 CAD Member's rate Members’ Rate, join while you book
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Check-in from 16h00
Check out up to 12h00

Services in the hotel and nearby

Paying
  • WIFI/Internet Access
    • WiFi at the hotel (Paying)
    • WiFi in your room (Paying)
  • Parking
    • Private indoor parking (Paying)
    • Private outdoor parking (Paying)
    • Valet parking (Paying)
    • Well-lit parking
  • Accessible bathroom
  • Pet allowed 25  CAD
  • Indoor heated pool
  • Fitness centre

Services and practical information

  • WIFI/Internet Access
    • WiFi at the hotel (Paying)
    • WiFi in your room (Paying)
  • Parking
    • Private indoor parking (Paying)
    • Private outdoor parking (Paying)
    • Valet parking (Paying)
    • Well-lit parking
  • Accessible bathroom
  • Pet allowed 25  CAD
  • Air conditioned
    • Air conditioning
    • Automatic air control

Leisure and activities

  • Indoor heated pool
  • Fitness centre
  • Well-being
    • Jacuzzi
    • Massage (Paying)
  • Squash court  (Nearby)

Catering

  • 2 restaurant(s)
  • 3 bar(s)

Business services

  • 32 meeting room(s)
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Hotel location

Our rooms

Whether you're in Toronto for a meeting or simply to relax and take in the sights- this landmark hotel has everything you need.Luxurious surroundings- refined Toronto accommodations- a knowledgeable Concierge- and even a fully-stocked Business Center. Each of the guest rooms offers accommodations that are luxuriously decorated and elegantly appointed.

  • 1,373 rooms
    • Air conditioning
    • Data port in room
    • Emergency exit map
    • Automatic air control
    • Bathroom doors 32 inches wide
    • Telephone
    • Opening windows
    • WiFi in your room
    • Minibar
    • Coffee/tea making facilities
    • Sprinkler in room
    • Keycard-operated door locks
    • Audible smoke alarms in rooms
    • Security peephole
    • Emergency info in rooms
    • Voicemail
    • Alarm clock
Our rooms fittings

Our restaurants and bars

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See all our bars
See all our restaurants and bars

Your meetings and events

4.4/5 AccorHotels Rating Based on 8,187 reviews

Our guest reviews for Fairmont Royal York

100% genuine reviews from our guests

Find out more
AccorHotels certified review
Kim Solo - 15/11/2017
« Downtown Visit »

I had a quick stay at Royal York before a busy work week in Toronto. As always, the staff at Royal York are friendly and helpful. The room was wonderful and the bed truly restful. I will be back.

AccorHotels certified review
Cathy Business - 15/11/2017
« Royal York Fan »

Love the atmosphere, the hospitality at check-in, bell desk, lounge and restaurant. All were friendly, went above and beyond and the food was great.

AccorHotels certified review
Anonymous Friends - 15/11/2017
« Excellent!!! »

Regean is very professional and went out of his way at every turn to assist us...Thank You.

AccorHotels certified review
Janice K. Business - 15/11/2017
« Amazing customer service »

Feim moment we checked in until departure next day; staff couldnt be more attentive! Perfect.

AccorHotels certified review
Ken H. Business - 15/11/2017
« Always exceptional. »

Excellent check-in. Always attentive staff. Housekeeping very good. Epic and Library Bar staff very good. Very satisfied.

AccorHotels certified review
Anonymous Business - 14/11/2017
« It was fine »

A little underwhelming

AccorHotels certified review
Anonymous Business - 14/11/2017
« No heat, plugged bathtub »

Hello there, Upon arrival I was asked if I wanted a free upgrade, the only catch was that there were two smaller beds instead of one large. I accepted because an upgrade sounded nice - but I'm not sure what was upgraded... Seemed like more of a downgrade. I woke up freezing cold at 2am and called the front desk to question what was up. They sent a tech up and apparently the heat was NOT TURNED ON. It's November. Then I went to shower the next morning and the tub drain was plugged, so I showered in pooling water up to my ankles. Not a great experience. Staff was very friendly and nice though.

AccorHotels certified review
T. L. Families - 14/11/2017
« Disappointed compared to previous stats at the Fairmont hotels. »

The carpet was wet. We were placed next to a room where the housekeeping staff got supplies. Therefore, it was very noisy. The bathroom was dirty. There was what looked like toothpaste sprayed across the makeup mirror. There was only one cup for warm drinks too. I was s chambermaid st the Banff Sorinfs hotel in the early 80's. This room would not be acceptable for any hotel's standards.

AccorHotels certified review
Anonymous Families - 14/11/2017
« What a wonderful hotel with tons of history and charm »

Friendly and helpful from the moment we pulled up in the valet lot. No pressure to use a bellman and no expectations for tips. The hotel is very clean, food is excellent, pool and fitness area clean and up to date. Room was a great size and nicely appointed, beds were the highlight. Very comfortable!

AccorHotels certified review
Anonymous Business - 14/11/2017
« Convenient and pleasant »

Overall, it was very good. During the middle of the night, the security had to knock on the door across the hallway because they were being obnoxious. This did not bother me, and I thought the security handled the situation very well.

AccorHotels certified review
Jh Couples - 14/11/2017
« Great stay, Valet Parking needs to be improved »

The stay was great, the room was great, the hotel is awesome. Valet Parking needs to be improved. When we got there a couple of attendants told us there was a self-park option, a couple said it was valet only after a lot of confusion and turning around several times i finally just valeted the car. I don't like valeting, because i find that when it's time to check out there is a rush for guests retrieving cars. for $53/night and being the fairmont, i thought it'd be okay. I called down to have the car brought around and they said they were busy and to just bring the ticket down. Several people in front of me were complaining that they had been waiting for 45 minutes for their cars. Luckily ours only took 10 minutes. The hotel needs to put seat in the valet waiting area.

AccorHotels certified review
Ron M. Couples - 14/11/2017
« We are regular guests at the Royal Your - always an exceptional experience and our latest stay was no different! »

Can't say more than the above comment.

AccorHotels certified review
Tim B. Families - 14/11/2017
« Excellent service »

The living room of our two bedroom suite was spectacular. The bedrooms were rather small. My wife and I were bumping into each other moving around the bedroom. There is perhaps 3 feet of distance between the bed and the desk. I found the bedrooms a little too snug. The bathrooms were small The shower in our bedroom 12 173 was terrible. There was very little water pressure and the temperature fluctuated from hot to cold. This was without a doubt the worst shower I have ever had at the Fairmont Hotel and most likely the worst shower I’ve ever had at a chain hotel. The team in the gold lounge was excellent. I am always impressed with the fact that everybody seems to remember my name.

AccorHotels certified review
Anonymous Business - 14/11/2017
« I got to know the party next door inimately, through the wall »

All was fine until the evening rolled around-- next door the party started and I soon got to know the 5 people by voice. At around 10 PM, I called down and made a noise complaint. Security was sent up and I could hear the conversation. However, by 11:30, the noise had still not abated and I called down again, offering to change rooms. That suggestion was disregarded and another security call was made. Soon after the party headed out for their night on the town. I fell asleep, only to be woken up at 2 AM with the return of the party. I gritted my teeth and made it through the night. When I woke up, my early check out slip billed me the full amount for the room. It took several calls to negotiate a room rate reduction based on one of the worst sleeps I have ever had in a hotel. So, my complaint is 2-fold: 1) I understand that parties happen and that a hotel may not be able to control people's behaviour, however, when I offered to move rooms, I am unsure why the hotel did not take me up on the offer and quickly upgrade me to a quiet room. When I asked, the answer was that the policy is to move the partiers and not the other guest, but I would have bet money on the middle-of-the-night return-- this is the more likely scenario than these people coming back quietly and tucking themselves right in to bed. 2) If a guest has made legitimate complaints that have had an impact on their stay, I think the hotel, especially one as luxurious as the Royal York, should proactively call up, apologize and offer a price reduction/ask the guest how to make it better. With that said, once I talked to the Front Desk Manager, he was very responsive.

AccorHotels certified review
Anonymous Families - 14/11/2017
« Our experience was both luxurious and restful. »

The luxury of the Royal York speaks for itself. The staff are exceptionally cordial, and from the moment we arrived (valet), to checking-in (front staff), to your housekeeping team, we were very pleased with the high level of service. Regular text message updates were also appreciated and presented an easy way to communicate if nece:ssary. Express check-out is great; however valet departure was less efficient. (We phoned for the car at 8:30am and the car was brought to us at 9:25am.)

AccorHotels certified review
Anonymous Couples - 14/11/2017
« Great hotel »

It was fabulous. We booked over the phone and the front desk associate made us feel welcome and appreciated. She also got us a really good deal and we were upgraded when we arrived to the hotel.

AccorHotels certified review
Anne W. Families - 14/11/2017
« Great service at the Valet and Front Desk, rude service in EPIC Restaurant »

We arrived after 11pm for a one night stay. The Valet Attendant, upon seeing that my daughter was sick, rushed to get her a bottle of water. His kindness was a great way to be greeted after a long day. The room was clean and tidy and also haunted! Lights and doors would open and close butt there was not a threatening feeling at all. We ate breakfast at EPIC on Sunday morning and I was caught off guard with how rude our server was.. The man making smoothies sneered at my daughter and rolled his eyes at her when she asked if it was a milkshake. I was completely caught off guard by the aggression. On leaving, the man at the front desk told me to have a nice day and then told my daughter, who was following behind me, to watch where she was going. I stopped outside of the restaurant entrance and pondered making a complaint on the spot and decided not to. I did not feel that challenging the man in charge of the restaurant (who not 20 seconds before had been rude to my daughter within my earshot) would be at all open to it. I would stay at the hotel again, but never dine at EPIC. $57.00 for breakfast for one adult and one child and the 3 employees that we had direct contact were surly with us? Nope.

AccorHotels certified review
K O. Business - 14/11/2017
« impeccable customer service »

excellent and above my expectations Joy at the front desk was exceptional in her friendliness, efficiency and client service. She should be commended for her work.

AccorHotels certified review
Anonymous Families - 14/11/2017
« Lovely stay marred by a lack of sleep and noisy neighbours. »

My mother and I look forward to a night at the Royal York every few months, and were looking forward to a couple of days of relaxation and shopping. Unfortunately we had a variety of noisy neighbours - from a young family whose kids seemed to be running through the hall to loud adults who woke us up at midnight (at which time another guest called security) and 4am - at which point we called security. Despite visits from security the guests continued to be loud, which meant that we didn't have the good night's sleep we were hoping for and the next day's excursions were cut short.

AccorHotels certified review
Anonymous Business - 14/11/2017
« Great location, but room very tight. »

Very nice hotel, however the room was very tight as I could not open the doors very wide to the console located at the foot of the bed due to inadequate room width. The bathroom was also very tight. All I can say is that I am glad I am not a very large person, and was traveling alone as this room and bathroom would be very challenging to get around in let alone share with another person. Also, when I arrived, there were a few bellmen outside the hotel but none came to offer me assistance with my luggage (I had a large roller suitcase and brief case), and had to cart these awkward pieces up a flight of stairs myself. Will stay here again but will book a larger room, especially if I am travelling with my husband.

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