Hotel - Fairmont Royal York
Fairmont Hotel Fairmont Hotel

Fairmont Royal York

4.4/5 17,164 reviews
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  • The hotel has wifi WIFI/Internet Access
  • The hotel serves breakfast Breakfast
  • The hotel does not have a bar Bar
  • The hotel has a parking Parking
  • The hotel has a restaurant Restaurant
  • The hotel has air conditioning in rooms Air Conditioning
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Services in the hotel and nearby

Check-in from 16h00
Check out up to 12h00

Services and practical information

Paying
  • WIFI/Internet Access
    • WIFI at the hotel (Paying)
    • WIFI in your room (Paying)
  • Parking
    • Private indoor parking (Paying)
    • Private outdoor parking (Paying)
    • Valet parking (Paying)
    • Well-lit parking
  • Accessible bathroom
  • Pets allowed 50  CAD
  • 100% non-smoking hotel
  • Air conditioned
    • Air conditioning
    • Automatic air control
    • Air Conditioning

Leisure and activities

  • Indoor heated pool
  • Fitness centre
  • Well-being
    • Jacuzzi
    • Massage (Paying)
    • Sauna
  • Other sports activities
    • Bicycles rental (Paying)
    • Squash court (Nearby)

Catering

  • 4 restaurant(s)

Business services

  • 31 meeting room(s)
  • Conventions hotel
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Hotel location

Our rooms

Our landmark hotel has everything you need to create your essential Toronto experience with luxurious surroundings, expert Concierge Team and a health club and pool. Our recently renovated guest rooms offer modern comfort in a historic luxury hotel.

  • 1,261 rooms
  • 100% non-smoking hotel
  • Baby bed
    • Air conditioning
    • Data port in room
    • Emergency exit map
    • Automatic air control
    • Bathroom doors 32 inches wide
    • Telephone
    • Opening windows
    • WIFI in your room
    • Baby bed
    • Minibar
    • Coffee/tea making facilities
    • Sprinkler in room
    • Keycard-operated door locks
    • Audible smoke alarms in rooms
    • Security peephole
    • Emergency info in rooms
    • Voicemail
    • Alarm clock
Our rooms fittings

Our restaurants and bars

See all our restaurants
See all our restaurants and bars

Your meetings and events

4.4/5 AccorHotels Rating 17,164 reviews

Our guest reviews for Fairmont Royal York

100% genuine reviews from our guests

Find out more
James Business - 11/01/2019 AccorHotels certified review
« Fantastic from Check in to check out »

Wonderul. Especially would like to recognize Mr Karzai who did a fantastic job at check in.

Our hotel has responded to the review
Our hotel has responded to the review

Mr. C. Thank you for choosing Fairmont Royal York as your hotel. I appreciate your taking the time to provide positive feedback and look forward to sharing your survey with Imran and our team. We hope for an opportunity to welcome you back soon. Sincerely, Shamini SHAMINI ESWARAKUMAR GUEST EXPERIENCE SPECIALIST Fairmont Royal York

M. D. Families - 11/01/2019 AccorHotels certified review

Too much walking. Confused with which way to go to restaurant when we went to valet parking we ended up on front street doors. Then had to wait for car I understand this place is being renovated but should be more signs to where to go. Other than that we enjoy the pool fantastic. Did not have house coats in the room got from the really great gentleman at the pool. Also not enough towels in room there were 3 of us I needed 1 for to wash my hair didn’t do it. The room was great beds great. If I didn’t have my great grandson we would of used the mini bar fridge Great to have even the chips etc great to have. This is the first hotel we stayed in that had this. When other hotels say mini fridge it’s just that so we came prepared with drinks and snacks. But we will be back. Thank you

Anonymous Families - 11/01/2019 AccorHotels certified review
« Fantastic Say! »

Exemplary accommodations and service. So close to everything! We walked everywhere.

Our hotel has responded to the review
Our hotel has responded to the review

Ms. F. - Thank you for choosing Fairmont Royal York as your hotel. I appreciate your taking the time to provide positive feedback and look forward to sharing your survey with our team. We hope for an opportunity to welcome you back soon. Sincerely, Shamini SHAMINI ESWARAKUMAR GUEST EXPERIENCE SPECIALIST Fairmont Royal York

Businessman Business - 11/01/2019 AccorHotels certified review

Hotel did not meet my expectations for the price point. Rooms far too small for the price charged and everything was very dated. Price should not exceed $250 a night.

Brad E. Business - 11/01/2019 AccorHotels certified review
« confusing, scattered, room too hot, bed not comfortable »

Stay at Fairmont's regularly for business, this stay was by far my least favorite. The room was not clean, the bed uncomfortable, no Disability devices in shower (terrible), confusing as hell navigating through construction

Alan B. Business - 10/01/2019 AccorHotels certified review
« great, even with the check-in renovations »

Fast check in and out, comfortable bed, good breakfast. All good.

Our hotel has responded to the review
Our hotel has responded to the review

Mr. B. - We very much appreciate you taking the time to complete our online survey regarding your stay at Fairmont Royal York. It is always a pleasure to receive positive feedback. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Shamini SHAMINI ESWARAKUMAR GUEST EXPERIENCE SPECIALIST Fairmont Royal York

Puneet S. Friends - 10/01/2019 AccorHotels certified review
« Loved the rooms, beautiful building »

Had a great new years eve. Beautiful rooms, very spacious.

Our hotel has responded to the review
Our hotel has responded to the review

Ms. S. - Thank you for choosing Fairmont Royal York as your hotel. I appreciate your taking the time to provide positive feedback and look forward to sharing your survey with our team. We hope for an opportunity to welcome you back soon. Sincerely, Shamini SHAMINI ESWARAKUMAR GUEST EXPERIENCE SPECIALIST Fairmont Royal York

Mrs. L. Families - 10/01/2019 AccorHotels certified review
« Relaxing Vacation Time »

Wonderful, as usual! We did miss staying in our usual room: 13-180, which was much larger. We have a family of 5, so sharing a smaller space, smaller bed and one bathroom was a tad challenging, but it was ok. We hope that after the remodel, you will still have some of the larger rooms available for larger families like ours. The staff was great and it is always nice to see familiar faces year after year.

Our hotel has responded to the review
Our hotel has responded to the review

Ms. L. - Welcome back to Fairmont Royal York! Thank you for your loyalty and taking the time to complete our online survey regarding your most recent visit. While we are happy to know that overall your stay was enjoyable, I am sorry to learn of the reported disappointing of not having your preferred room available. Without detracting my concern for what has been shared, rest assured your feedback is taken seriously and has been reviewed by our management team. I apologize for the impact this had on your stay. I invite you to contact me directly in advance of any future arrivals so that I may ensure that your visit is seamless and enjoyable. Thank you again for your feedback, it is truly appreciated. Warm regards, Shamini SHAMINI ESWARAKUMAR GUEST EXPERIENCE SPECIALIST Fairmont Royal York

Kenneth S. Families - 09/01/2019 AccorHotels certified review

Overall excellent. We missed the usual morning paper.

Our hotel has responded to the review
Our hotel has responded to the review

Mr. S. - Welcome back to Fairmont Royal York! Thank you for your continued loyalty and taking the time to complete our online survey regarding your most recent visit. While we are happy to know that overall your stay was excellent, I am sorry to learn of the missed newspaper delivery. Without detracting my concern for what has been shared, rest assured your feedback is taken seriously and has been reviewed by our Guest Services management team. I apologize for the impact this had on your stay. I invite you to contact me directly in advance of any future arrivals so that I may ensure that your visit is seamless and enjoyable. Thank you again for your feedback, it is truly appreciated. Warm regards, Shamini SHAMINI ESWARAKUMAR GUEST EXPERIENCE SPECIALIST Fairmont Royal York

Jessie Couples - 09/01/2019 AccorHotels certified review
« Not very happy »

The room was not to my expectation, the drinks were expired and the event location and the room location was ridiculous. I'm pretty sure if my visit was business only, the rating would've been better; however with the event (which is the reason for my attendance), my experience was not the best. The employees were all friendly and nice....

Ayyaz A. Friends - 09/01/2019 AccorHotels certified review
« Rude Staff »

The staff were all very rude from the check in time to the bell desk and the concierge. Didn’t feel like a top knotch experience. Staff named Assaad in the Piper’s Eating Area was extremely arrogant that we decided not to even have breakfast our last two days as we didn’t want to spoil our mood early morning for someone like him.

Shari D. J. Couples - 09/01/2019 AccorHotels certified review
« Great! »

The stay was great. The hotel room was beautiful and the view was quite amazing. Fiona at the front desk, in particular, was very helpful to us when we had questions. On the Friday night there was a lot of noise on our floor in the early hours of the morning. This isn't the hotel's fault, but it made for a long sleepless night.

Our hotel has responded to the review
Our hotel has responded to the review

Ms. De J. - We very much appreciate you taking the time to complete our online survey regarding your stay at Fairmont Royal York. It is always a pleasure to receive positive feedback. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. We look forward to sharing your survey with our team. With this said, I am sorry to learn your visit was impacted by noise disturbance from neighbouring guests. I sincerely apologize. We hope that you will choose to stay with us again and I invite you to contact me directly in advance of any future arrivals so that I may ensure that your visit is seamless and enjoyable. Thank you again for your feedback, it is truly appreciated. Sincerely, Shamini SHAMINI ESWARAKUMAR GUEST EXPERIENCE SPECIALIST Fairmont Royal York

Wil Couples - 09/01/2019 AccorHotels certified review
« Terrific. »

Everyone was helpful and professional. Our room was very nice.

Our hotel has responded to the review
Our hotel has responded to the review

Mr. W. - Thank you for choosing Fairmont Royal York as your hotel. I appreciate your taking the time to provide positive feedback and look forward to sharing your survey with our team. We hope for an opportunity to welcome you back soon. Sincerely, Shamini SHAMINI ESWARAKUMAR GUEST EXPERIENCE SPECIALIST Fairmont Royal York

Linda M. Families - 09/01/2019 AccorHotels certified review
« New Years Eve »

The deluxe double room was lovely and spacious with 2 bathrooms! The staff were so friendly and helpful. Requests for a fridge and extra bathrobes and extra toiletries were promptly fulfilled. The beds were comfortable and the linens and pillows were very fine quality.

Our hotel has responded to the review
Our hotel has responded to the review

Ms. M. - Welcome back to Fairmont Royal York! Thank you for your loyalty and taking the time to complete our online survey regarding your most recent visit. It is always a pleasure to receive positive feedback. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Shamini SHAMINI ESWARAKUMAR GUEST EXPERIENCE SPECIALIST Fairmont Royal York

Anonymous Friends - 09/01/2019 AccorHotels certified review
« Disappointing »

A collaborative approach towards handling any noise complaints from other guests would go a long way in the future. Our group felt like our neighbors were particularly sensitive, especially in light of the old building and thin walls even though we did our best to keep noise to a reasonable level, especially after 11pm and on the New Years Eve weekend. Having security threaten to evict us from the hotel if anyone else complained cast a particularly dark cloud over our entire stay, even though we tried to work with them. I did appreciate the night managers willingness to move us to another floor in the middle of the night where we didn’t have any further issues, but wished this would have been presented as an option by security early on as opposed to just threatening to evict us.

John J. Couples - 09/01/2019 AccorHotels certified review
« Love the hotel. Renovations were inconvenient. »

Beautiful hotel. I have stayed several times. The renovations made it difficult to get around. The valet said the check in desk was down the stairs and on the left... he didn’t say it was at the far end of the hotel. I left my wife with the luggage thinking I would be back quick. Other than that everything was great.

Our hotel has responded to the review
Our hotel has responded to the review

Mr. J. - Welcome back to Fairmont Royal York! Thank you for your loyalty and taking the time to complete our online survey regarding your most recent visit. While we are happy to know that overall your stay was enjoyable, I am sorry to learn of the reported frustration surrounding our ongoing transformation. I sincerely apologize for the inconvenience this caused and for our communication lapse at the time of your arrival. We hope that you will choose to stay with us again and I invite you to contact me directly in advance of any future arrivals so that I may ensure that your visit is seamless and enjoyable. Sincerely, Shamini SHAMINI ESWARAKUMAR GUEST EXPERIENCE SPECIALIST Fairmont Royal York

Gary S. Families - 09/01/2019 AccorHotels certified review
« Enjoyable New Years Eve »

We stayed on New Years Eve. We found the new suites to be surprisingly disappointing for what we are used to with Fairmont. Our room was labelled a "luxury suite" but was incredibly small, and offered no "luxury" features. In fact, the room was incredibly basic, with only a TV and basic writing desk, but no room to walk, no extra seating, a basic bathtub, etc. When I travel on a budget I often stay in Best Westerns or Hilton. I found the new room to be on par with both of these hotels -- which are at a much lower price point and which I associate with a lower quality. We also anticipated a fair amount of noise given that it was NYE. However, the floor was extremely rowdy and rambunctious, and we were told by staff that they couldn't do much until after 10 pm. Although the noise didn't keep us up (they did quiet down around 9:30), it was very irritating to have so much noise from about 4-9pm nonstop. As well, with the new renovation, the walls are paper thin -- the worst I've ever experienced in a hotel. I could not only hear our neighbours, but could hear their full conversations, word for word. We also could hear them urinating in their washroom. Lovely. All of this aside, we enjoyed our stay. The staff were incredibly kind, particularly the 3 different in-room dining staff that came to our room. They were incredibly professional, kind, personable, etc. We were very impressed. The hotel was clean, and we were very pleased with the level of noise late at night. The temporary check-in area was organized and efficient.

Mukesh K. Couples - 09/01/2019 AccorHotels certified review
« Average Satisfaction with my stay »

I got to admit that it was way below my expectations. Hairs from the previous guest in the bathroom. Hardly any place to move in the rooms.

Mike Couples - 09/01/2019 AccorHotels certified review
« Only 1 night, but was good. »

First time staying here, quite a big hotel to know where you are going. But was a nice stay. Nice room but small bathroom.

Our hotel has responded to the review
Our hotel has responded to the review

Mr. W. - Thank you for choosing Fairmont Royal York and for taking the time to complete our online survey. While we are happy to know that overall your stay was enjoyable, I am sorry to learn of the reported disappointment. Without detracting my concern from what has been shared and in an effort to be transparent, I can confirm that the size of our bathrooms do not tend to be overly spacious. I apologize for the impact this had on your stay. We hope that you will choose to stay with us again and I invite you to contact me directly in advance of any future arrivals so that I may ensure that your visit is seamless and enjoyable. Thank you again for your feedback, it is truly appreciated. Warm regards, Shamini SHAMINI ESWARAKUMAR GUEST EXPERIENCE SPECIALIST Fairmont Royal York

Diane W. Friends - 08/01/2019 AccorHotels certified review
« Great service in a nicely renovated historic hotel! »

We enjoyed our stay at Royal York, the staff was very friendly and helpful, the room nicely appointed. We were disappointed that the York Café was closed for Sunday breakfast and the library breakfast was average. Everything else was top notch!

Our hotel has responded to the review
Our hotel has responded to the review

Ms. W. - Thank you for choosing Fairmont Royal York and for taking the time to complete our online survey. While we are happy to know that overall your stay was enjoyable, I am sorry to learn your breakfast was not reflective of the high standards of food quality we are committed to. Without detracting my concern for what has been shared, I can confirm feedback of this nature is highly atypical and taken very seriously. This in no way excuses your experience and your comments have been reviewed by both our Director of Food and Beverage and our Executive Chef. We hope that you will choose to stay with us again and I invite you to contact me directly in advance of any future arrivals so that I may ensure that your visit is seamless and enjoyable. Thank you again for your feedback, it is truly appreciated. Warm regards, Shamini SHAMINI ESWARAKUMAR GUEST EXPERIENCE SPECIALIST Fairmont Royal York

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