Hotel - Fairmont Banff Springs
Fairmont Hotel Fairmont Hotel

Fairmont Banff Springs

4.6/5 8,534 reviews
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  • The hotel has wifi WIFI/Internet Access
  • The hotel serves breakfast Breakfast
  • The hotel has a bar Bar
  • The hotel does not have a parking Parking
  • The hotel has a restaurant Restaurant
  • The hotel does not have air conditioning in rooms Air Conditioning
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Services in the hotel and nearby

Check-in from 16h00
Check out up to 12h00

Services and practical information

Paying
  • WIFI/Internet Access
    • WIFI at the hotel
    • WIFI in your room
  • Parking
    • Valet parking (Paying)
    • Well-lit parking
  • Pets allowed
  • 100% non-smoking hotel

Leisure and activities

  • Swimming pool
    • Indoor heated pool
    • Outdoor heated pool
  • Fitness centre
  • Well-being
    • Jacuzzi
    • Massage (Paying)
    • Sauna (Paying)
  • Golf
  • Boat excursions  (Nearby)
  • Other sports activities
    • Bicycles rental (Paying)
    • Bike rack facilities (Nearby)
    • Horse riding
  • Skiing  (Nearby)
    • Snow Skiing
    • Cross country skiing
    • Downhill skiing

Catering

  • 9 restaurant(s)
  • 3 bar(s)
  • Room service

Business services

  • 35 meeting room(s)
  • Congresses/conventions
    • Congress center
    • Conventions hotel
See all services

Aquatic Indoor Pool Closure 12 noon on Monday, September 3 to 12 noon on Friday, October 5, 2018.

Hotel location

Our rooms

Fairmont Banff Springs offers all the amenities of a world-class resort with superbly appointed guest rooms and attentive personalized service.From rooms tucked away in quiet corners of the castle with amazing views of the Bow Valley to spacious suites with sweeping mountain views, the perfect room awaits you.

  • 764 rooms
  • 100% non-smoking hotel
  • Baby bed
    • Emergency exit map
    • Telephone
    • Radio in room
    • Opening windows
    • WIFI in your room
    • Baby bed
    • Sprinkler in room
    • Keycard-operated door locks
    • Audible smoke alarms in rooms
    • Deadbolts and/or locks in rooms
    • Security peephole
    • Emergency info in rooms
    • Voicemail
    • Alarm clock
Our rooms fittings

Our restaurants and bars

See all our restaurants
See all our bars
See all our restaurants and bars

Your meetings and events

4.6/5 AccorHotels Rating 8,534 reviews

Our guest reviews for Fairmont Banff Springs

100% genuine reviews from our guests

Find out more
Barbra B. Families - 13/08/2018 AccorHotels certified review

All I can say is Amazing!

Our hotel has responded to the review
Our hotel has responded to the review

Thank you very much for taking the time out of your day to complete our online survey regarding your recent stay with us at the Fairmont Banff Springs. We are so pleased to see that you and your family had a memorable stay with us at the Castle in the Rockies. We hope that we will have the opportunity to welcome you back in the near future. Sincerely, Lori Osinga Executive Assistant Fairmont Banff Springs

Lynton B. Couples - 13/08/2018 AccorHotels certified review
« Nice hotel rooms very small »

Room was very small. Not up to standard of other hotels on this trip.

Our hotel has responded to the review
Our hotel has responded to the review

Thank you very much for taking the time to complete our online survey regarding your stay with us at the Fairmont Banff Springs. While we are pleased to see that you enjoyed the hotel, I would like to sincerely apologize for your disappointment with the size of your guest room. Thank you again for sharing your experience. We do hope that we will have the pleasure of welcoming you back in the future. Sincerely, Lori Osinga Executive Assistant Fairmont Banff Springs

Anonymous Families - 12/08/2018 AccorHotels certified review
« Beautiful Castle »

Room was comfortable, with a minor hiccup. But hotel went over and beyond to make things right. Bed was very comfortable. View was breath taking. So much to do there. Staff in the kids room were great with my little one. Would stay there again in a heart beat.

Our hotel has responded to the review
Our hotel has responded to the review

Thank you very much for taking the time out of your day to complete our online survey regarding your recent stay with us at the Fairmont Banff Springs. We are pleased to see that you enjoyed your stay and appreciate your compliments. Please be assured that your comments have been shared with the entire team. Thank you for choosing the Fairmont Banff Springs. We do hope that we will have the pleasure of welcoming you back in the future. Sincerely, Lori Osinga Executive Assistant

Ronald S. Couples - 12/08/2018 AccorHotels certified review
« Beautiful location »

Beautiful hotel with awesome views. We stayed on the Gold floor. This is the most expensive room that I have ever stayed in. The room was quite small and bathroom cramped. There was crumbs under the glass tops in the breakfast room. Furniture and chair arms are showing wear in that area.

Diane Z. Families - 12/08/2018 AccorHotels certified review
« Amazing... so unbelievably incredible! »

This hotel had been on our bucket list for quite some time. It exceeded all of our expectations many times over and is now on our list of places we must experience again.

Our hotel has responded to the review
Our hotel has responded to the review

Thank you very much for taking the time to complete our online survey regarding your recent stay with us at the Fairmont Banff Springs. We are truly honoured that we have been on your bucket list and that you chose to celebrate your husband's special occasion with us! We are so happy to hear that your stay exceeded your expectations. It is certainly my pleasure to share your compliments with the entire team at the castle. We do hope that we will have the pleasure of welcoming you back in the future. In the meantime if you require further assistance please do not hesitate to let me know. Sincerely, Lori Osinga Executive Assistant Fairmont Banff Springs

Joel L. Families - 12/08/2018 AccorHotels certified review
« Spectacular service, amenities and views »

Exceeded expectations, only wish we’d stayed longer to take advantage of more of the programs and amenities.

Our hotel has responded to the review
Our hotel has responded to the review

Thank you so much for your positive feedback! We hope you can return again also, and spend more time. If we can assist you in that regard, please do let me know. Sincerely, Angela Jacobson Executive Administrative Assistant Fairmont Banff Springs

Anonymous Couples - 11/08/2018 AccorHotels certified review
« Reservation was not correct while checking in. »

Total screw up with our 3 night reservation. Stayed only one night. Staff did a good job in making some corrections to our reservation and then offered some incentives.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Thomas C., Thank you for completing a survey regarding your recent stay with us at The Fairmont Banff Springs. Please note that a member of our Front Office team will reach out to you shortly to discuss your check in experience. Kind Regards, Michelle Andrews

Anonymous Couples - 11/08/2018 AccorHotels certified review
« Lovely hotel »

Great service

Our hotel has responded to the review
Our hotel has responded to the review

We very much appreciate your comments regarding your stay at the Fairmont Banff Springs and are pleased that you enjoyed your time. If we can assist you again, please do not hesitate to let me know. Sincerely, Angela Jacobson Executive Administrative Assistant Fairmont Banff Springs

Richard P. Business - 11/08/2018 AccorHotels certified review
« Excellent staff and accommodation. »

Excellent, as expected.

Our hotel has responded to the review
Our hotel has responded to the review

Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon. Thank you for commenting about our colleagues. It always makes us happy to know our service was outstanding. Sincerely, Angela Jacobson Executive Administrative Assistant Fairmont Banff Springs

Tatiana Families - 11/08/2018 AccorHotels certified review
« Relaxing in a Castle »

Very pleasant. All staff was very friendly and very well mannered. Can't best the back drop of the mountains.

Our hotel has responded to the review
Our hotel has responded to the review

Thank you for acknowledging the efforts of our colleagues. We appreciate that, and do hope to see you again. Sincerely, Angela Jacobson Executive Administrative Assistant Fairmont Banff Springs

Eric P. Families - 11/08/2018 AccorHotels certified review
« Amazing. Absolutely loved this place and especially the friendly and outgoing staff. »

One of our absolute best experiences ever. The place was stunningly beautiful and the staff was amazing and extremely attentive to our every need. We will be back. Thank you so much.

Our hotel has responded to the review
Our hotel has responded to the review

It will be our pleasure to share your positive accolades with our entire team of colleagues. Thank you so, so much for the kind review. We appreciate it. Sincerely, Angela Jacobson Executive Administrative Assistant Fairmont Banff Springs

John M. Couples - 11/08/2018 AccorHotels certified review
« Great hotel experience »

Top notch from the moment we pulled up at the entrance road. Nothing was too much trouble. The staff took time to chat. Superb.

Our hotel has responded to the review
Our hotel has responded to the review

We are delighted that you had warm and engaging service! Thank you for sharing and please do come again. Sincerely, Angela Jacobson Executive Administrative Assistant Fairmont Banff Springs

Anonymous Families - 11/08/2018 AccorHotels certified review

My daughter's room was 280 just above the Mezzanine area this past weekend. The music was so loud coming from the party downstairs that she could not sleep even with ear plugs.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Debra Pritchard S., Thank you very much for taking the time to share your comments regarding your stay at the Fairmont Banff Springs. Please note that a member of our Front Office team will reach out to you shortly. Sincerely, Michelle Andrews

Dilani Solo - 11/08/2018 AccorHotels certified review

I came for the mineral water pools. As a guest of the hotel I believe I shouldn’t have had to pay extra for their use in the spa area.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Ms. A., Thank you for taking the time and trouble to complete a survey following your recent stay at the Fairmont Banff Springs. I would like to thank you for writing your comments in regards to accessing the Willow Stream Spa at the Fairmont Banff Springs. I may certainly appreciate the expectation of the spring waters being accessible free of charge for the hotel guests. I must inform that unfortunately, the spa capacity does not allow for complimentary access for all hotel guests as when fully occupied, this hotel may hold over 1,600 people. The spa is a sanctuary of relaxation and rejuvenation and this would not be possible when over-crowded. As a complimentary alternative, the aquatic centre is family oriented and open 6am to 11pm. It offers the same spectacular views of the Bow Valley and is accessible free of charge for hotel guests. I am delighted you enjoyed your stay at the Fairmont Banff Springs and very much look forward to warmly welcoming you again. Yours sincerely, Luc Champagne Assistant Director, Willow Stream Spa

L M. Couples - 10/08/2018 AccorHotels certified review
« Over all nice »

Our room was ready early as a platinum member and they moved us to the main hotel building when requested. Disappointed that my welcome amenity wasn’t in the room and had to text to enquirer if that was onother thing deleted from the new Accor program. Extremely disappointed that my membership no longer offers 2:1 golf or complimentary golf club rentals as it has since I’ve neen a member- for 23 years. It was our 15 year anniversary and would have been nice to have a personalized welcome amenity.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Lynnette Marie M., Thank you for taking the time to complete a survey regarding your most recent stay. We are saddened to hear that you feel as though your loyalty was not recognized and a member of our Front Office team will reach out to your shortly. Kind Regards, Michelle Andrews

Family Families - 10/08/2018 AccorHotels certified review
« Was expecting more »

For the price and distance we travelled, Fairmont was definitely a disappointment. Bath tub was jammed, hairs on towels. Addition to taxes and resort fees, a $25 gratitude was added on the final bill. Never again.

Our hotel has responded to the review
Our hotel has responded to the review

Thank you very much for taking the time to share your comments regarding your stay at the Fairmont Banff Springs. Due to the specific nature of your comments, a hotel representative will reach out personally. Our relationship with our guests is of paramount importance. We hope that you will present us the opportunity to better serve you in the near future. Sincerely, Fairmont Banff Springs

Terry Couples - 10/08/2018 AccorHotels certified review
« Outstanding »

The service is definitely 5 Star. The location and hotel is 5 Star as well. It is a bit pricey but you will never regret the quality experience here.

Our hotel has responded to the review
Our hotel has responded to the review

It is always nice to hear from our guests that they had a memorable time, and great service. Thank you for sharing and we do appreciate that you will be recommending us to others! Sincerely, Angela Jacobson Executive Administrative Assistant Fairmont Banff Springs

Chris D. Families - 10/08/2018 AccorHotels certified review
« Mr Chris D. »

Very small room. VERY... The gold concierge service was superb and really helped us enjoy the vacation.

Our hotel has responded to the review
Our hotel has responded to the review

Thank you for taking the time and trouble to complete a survey following your recent stay at the Fairmont Banff Springs. We all take great pride in providing our guests with the highest standards of service, therefore I am very sorry to learn that we failed to meet your expectations fully due to the size of the guestroom. The Fairmont Banff Springs is a unique property. As a UNESCO World Heritage site, much of our original structure has been maintained and as caretakers of this property, we always keep our heritage in mind. In some cases, also, our infrastructure or architecture does not allow for large variances when we renovate and therefore we do our best to ensure a level of luxury still exists, where space may not. We appreciate your honest feedback and thank you for your comments. We will let the Fairmont Gold team how much you appreciated the service they provided. Yours sincerely, Angela Jacobson Executive Administrative Assistant Fairmont Banff Springs

Beth B. Families - 10/08/2018 AccorHotels certified review
« Great staff, hotel could use a bit of spit and polish »

We had two Junior Mountain View Suite King rooms for three nights on floor six. We are a couple in their 50's and my husband's 85 year old parents. We ate in 8 of the restaurants, took the hotel tour, did golf cart tour, had massages, used the gym and pool, and made much use of the concierge desk. Every single employee was overwhelmingly pleasant and courteous. The food was uneven. The same price rooms were remarkably different. We encountered numerous spaces that needed some cleaning.

Our hotel has responded to the review
Our hotel has responded to the review

Thank you for your online review. We appreciate the detail and we will be connecting personally with you very soon. The Fairmont Banff Springs

Qj Couples - 10/08/2018 AccorHotels certified review
« Loved the castle »

Other than the bathroom being too small, we loved the hotel.

Our hotel has responded to the review
Our hotel has responded to the review

Thank you for taking the time and trouble to complete a survey following your recent stay at the Fairmont Banff Springs. We all take great pride in providing our guests with the highest standards of service, therefore I am very sorry to learn that we failed to meet your expectations fully due to the size of the washroom. The Fairmont Banff Springs is a unique property. As a UNESCO World Heritage site, much of our original structure has been maintained and as caretakers of this property, we always keep our heritage in mind. In some cases, also, our infrastructure or architecture does not allow for large variances when we renovate and therefore we do our best to ensure a level of luxury still exists, where space may not. We appreciate your honest feedback and thank you for your comments. Yours sincerely, Angela Jacobson Executive Administrative Assistant Fairmont Banff Springs Angela Jacobson Executive Administrative Assistant Fairmont Banff Springs

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