Fairmont Banff Springs 4 stars

Customer review rating 4.6/5 12,672 reviews
Fairmont Banff Springs
See on a map
+ 21 Services
Book this hotel

Room 1

Number of guests
Children's age
Best price guarantee How it works?

Le Club AccorHotels

Free: become a member

When making a booking at this hotel:

  • I earn Status & Rewards points

  • I can use my Rewards points

  • I benefit from advantages

  • I can take advantage of the Members' rate

You have reached the maximum of 6 favourite hotels, please remove one favourite before adding a new one.

Hotel extras

Fairmont Banff Springs is an alpine resort offering world-class amenities year-round. The Fairmont Banff Springs Golf Course, the award-winning Willow Stream Spa and authentically local dining experiences.

Services in the hotel and nearby

Check-in from 16h00

Check out up to 12h00

Paying

Services and practical information
  • WIFI/Internet Access
  • Parking
  • Pets allowed
  • Services for children
  • 100% non-smoking hotel
  • Air Conditioning
  • Boutiques/shopping
  • Porter
Leisure and activities
  • Swimming pool
  • Fitness centre
  • Well-being
  • Services for children
  • Golf
  • Boat excursions (Nearby)
  • Other sports activities
  • Skiing
Catering
  • 10 restaurant(s)
  • 3 bar(s)
  • Room service
Business services
  • 35 meeting room(s)
  • Congresses/conventions
Information message

Aquatic Indoor Pool Closure 12 noon on Monday, September 3 to 12 noon on Friday, October 5, 2018.

Hotel location

Fairmont Banff Springs

405 Spray Avenue
T1L1J4
banff
canada

Tel: +14037622211

Fax: (+1)4037625755

Contact email

Check-in from 16h00

Check out up to 12h00

  • By plane

    BANFF AIRPORT   At 13km / 8.08 miles

  • By plane

    CALGARY INTERNATIONAL AIRPORT At 130km / 80.78 miles

GPS :51.167179, -115.565877

Our accommodations

Fairmont Banff Springs offers all the amenities of a world-class resort with superbly appointed guest rooms and attentive personalized service. From rooms tucked away in quiet corners of the castle with amazing views of the Bow Valley to spacious suites with sweeping mountain views, the perfect room awaits you.

Fairmont King

  • Max. number of persons: ‌2
  • Area: From 16
  • Wireless internet in your room
  • High speed internet
  • Bathrobe
  • Slippers
  • Coffee/tea making facilities(...)

Fairmont View King

  • Max. number of persons: ‌2
  • Area: From 16
  • Wireless internet in your room
  • High speed internet
  • Bathrobe
  • Slippers
  • Ironing board and flat-iron(...)

Deluxe King

  • Max. number of persons: ‌3
  • Area: From 19
  • Wireless internet in your room
  • High speed internet
  • Bathrobe
  • Slippers
  • Ironing board and flat-iron(...)

Deluxe Queen Queen

  • Max. number of persons: ‌4
  • Area: From 19
  • Wireless internet in your room
  • High speed internet
  • Bathrobe
  • Slippers
  • Coffee/tea making facilities(...)

Deluxe View King

  • Max. number of persons: ‌3
  • Area: From 19
  • Wireless internet in your room
  • High speed internet
  • Bathrobe
  • Slippers
  • Coffee/tea making facilities(...)

Gatehouse View King

  • Max. number of persons: ‌3
  • Area: From 21
  • Wireless internet in your room
  • High speed internet
  • Bathrobe
  • Slippers
  • Coffee/tea making facilities(...)

Gatehouse Suite 2 Queen

  • Max. number of persons: ‌4
  • Area: From 35
  • Wireless internet in your room
  • High speed internet
  • Bathrobe
  • Slippers
  • Coffee/tea making facilities(...)

Gatehouse Ste View 2 Queen

  • Max. number of persons: ‌4
  • Area: From 35
  • Wireless internet in your room
  • High speed internet
  • Bathrobe
  • Slippers
  • Coffee/tea making facilities(...)

Fairmont Gold King

  • Max. number of persons: ‌2
  • Area: From 15
  • Wireless internet in your room
  • High speed internet
  • Bathrobe
  • Slippers
  • Coffee/tea making facilities(...)

Fairmont Gold View King

  • Max. number of persons: ‌2
  • Area: From 15
  • Wireless internet in your room
  • High speed internet
  • Bathrobe
  • Slippers
  • Coffee/tea making facilities(...)

Fairmont Queen

  • Max. number of persons: ‌2
  • Area: From 16
  • Wireless internet in your room
  • High speed internet
  • Bathrobe
  • Slippers
  • Coffee/tea making facilities(...)

Fairmont Dbl/Dbl

  • Max. number of persons: ‌2
  • Area: From 16
  • Wireless internet in your room
  • High speed internet
  • Bathrobe
  • Slippers
  • Coffee/tea making facilities(...)

Fairmont View Queen

  • Max. number of persons: ‌2
  • Area: From 16
  • Wireless internet in your room
  • High speed internet
  • Bathrobe
  • Slippers
  • Coffee/tea making facilities(...)

Fairmont View Dbl/Dbl

  • Max. number of persons: ‌2
  • Area: From 16
  • Wireless internet in your room
  • High speed internet
  • Bathrobe
  • Slippers
  • Coffee/tea making facilities(...)

Fairmont View Queen ADA

  • Max. number of persons: ‌2
  • Area: From 17
  • Wireless internet in your room
  • High speed internet
  • Bathrobe
  • Slippers
  • Ironing board and flat-iron(...)

Deluxe Queen

  • Max. number of persons: ‌2
  • Area: From 19
  • Wireless internet in your room
  • High speed internet
  • Bathrobe
  • Slippers
  • Coffee/tea making facilities(...)

Deluxe View Queen/Queen

  • Max. number of persons: ‌4
  • Area: From 19
  • Wireless internet in your room
  • High speed internet
  • Bathrobe
  • Slippers
  • Coffee/tea making facilities(...)

Deluxe View Dbl/Dbl

  • Max. number of persons: ‌4
  • Area: From 19
  • Wireless internet in your room
  • High speed internet
  • Bathrobe
  • Slippers
  • Coffee/tea making facilities(...)

Gatehouse King

  • Max. number of persons: ‌3
  • Area: From 21
  • Wireless internet in your room
  • High speed internet
  • Bathrobe
  • Slippers
  • Coffee/tea making facilities(...)

Gatehouse Queen/Queen

  • Max. number of persons: ‌4
  • Area: From 21
  • Wireless internet in your room
  • High speed internet
  • Bathrobe
  • Slippers
  • Coffee/tea making facilities(...)

Studio View King

  • Max. number of persons: ‌3
  • Area: From 26
  • Wireless internet in your room
  • High speed internet
  • Bathrobe
  • Slippers
  • Coffee/tea making facilities(...)

Junior Suite View King

  • Max. number of persons: ‌3
  • Area: From 30
  • Wireless internet in your room
  • High speed internet
  • Bathrobe
  • Slippers
  • Coffee/tea making facilities(...)

Junior Ste King Jacuzzi

  • Max. number of persons: ‌2
  • Area: From 30
  • Wireless internet in your room
  • High speed internet
  • Bathrobe
  • Slippers
  • Coffee/tea making facilities(...)

Junior Ste Queen Turret

  • Max. number of persons: ‌2
  • Area: From 33
  • Wireless internet in your room
  • High speed internet
  • Bathrobe
  • Slippers
  • Coffee/tea making facilities(...)

Gatehouse Suite King

  • Max. number of persons: ‌4
  • Area: From 35
  • Wireless internet in your room
  • High speed internet
  • Bathrobe
  • Slippers
  • Coffee/tea making facilities(...)

Gatehouse Ste View King

  • Max. number of persons: ‌4
  • Area: From 35
  • Wireless internet in your room
  • High speed internet
  • Bathrobe
  • Slippers
  • Coffee/tea making facilities(...)

1-Bdrm Suite King

  • Max. number of persons: ‌4
  • Area: From 51
  • Wireless internet in your room
  • High speed internet
  • Bathrobe
  • Slippers
  • Coffee/tea making facilities(...)

Terrace Suite View King

  • Max. number of persons: ‌2
  • Area: From 56
  • Wireless internet in your room
  • High speed internet
  • Bathrobe
  • Slippers
  • Coffee/tea making facilities(...)

Signature Suite King

  • Max. number of persons: ‌3
  • Area: From 51
  • Wireless internet in your room
  • High speed internet
  • Bathrobe
  • Slippers
  • Coffee/tea making facilities(...)

Royal Suite King

  • Max. number of persons: ‌2
  • Area: From 139
  • Wireless internet in your room
  • High speed internet
  • Bathrobe
  • Slippers
  • Coffee/tea making facilities(...)

Fairmont Gold Queen/Queen

  • Max. number of persons: ‌3
  • Area: From 15
  • Wireless internet in your room
  • High speed internet
  • Bathrobe
  • Slippers
  • Coffee/tea making facilities(...)

Fairmont Gold View Dbl/Dbl

  • Max. number of persons: ‌3
  • Area: From 15
  • Wireless internet in your room
  • High speed internet
  • Bathrobe
  • Slippers
  • Coffee/tea making facilities(...)

Fairmont Gold View 2Queen

  • Max. number of persons: ‌3
  • Area: From 15
  • Wireless internet in your room
  • High speed internet
  • Bathrobe
  • Slippers
  • Coffee/tea making facilities(...)

Fairmont Gold Jr Ste King

  • Max. number of persons: ‌3
  • Area: From 30
  • Wireless internet in your room
  • High speed internet
  • Bathrobe
  • Slippers
  • Coffee/tea making facilities(...)

Fairmont Gold 1Bdrm Suite

  • Max. number of persons: ‌4
  • Area: From 51
  • Wireless internet in your room
  • High speed internet
  • Bathrobe
  • Slippers
  • Coffee/tea making facilities(...)

2-Bedroom Suite

  • Max. number of persons: ‌6
  • Area: From 79
  • Wireless internet in your room
  • High speed internet
  • Bathrobe
  • Slippers
  • Coffee/tea making facilities(...)

Fairmont Gold 2-Bdrm Suite

  • Max. number of persons: ‌4
  • Area: From 79
  • Wireless internet in your room
  • High speed internet
  • Bathrobe
  • Slippers
  • Coffee/tea making facilities(...)

Gallery 2-Bedroom Suite

  • Max. number of persons: ‌6
  • Area: From 78
  • Wireless internet in your room
  • High speed internet
  • Bathrobe
  • Slippers
  • Coffee/tea making facilities(...)

Our restaurants and bars

STANLEY SMOKEHOUSE

Type of cuisine: Barbecue

With views of the celebrated Stanley Thompson fairways, luminous rivers and unforgettable mountains, Stanley's Smokehouse is the ideal venue for that good ol' Southern barbeque. Closed for the Season, Opening in May 2017.

Lunch

12:00 - 16:00

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Dinner

16:00 - 21:00

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

The Vermillion Room

Type of cuisine: French

Good looking and bold, The Vermillion Room welcomes you with open arms, a delectable menu and effortless charm. Step into a grand space that sweeps you off your feet, in a beautiful brasserie with a bustling atmosphere and a menu to delight in.

STOCK Food & Drink

Type of cuisine: Cafe

STOCK Food & Drink is simple: a locally inspired and stylishly STOCKed market that brings the best gourmet food and drink to Banff. Fostering relationships with local farmers, STOCK delivers a true sense of alpine living. Curators of extraordinary coffee,

1888 CHOP HOUSE

Type of cuisine: Gourmet

A rare experience! Delivering the best of Alberta beef with a menu developed through lasting relationships with local farmers and purveyors. From our delectable menu to our spirited cocktails, everything you see in front of you is made in-house.

Lunch

11:00 - 14:00

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Dinner

18:00 - 21:30

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

GRAPES

Type of cuisine: Bistro

Charcuterie so good that you won't want to share. Curated selection of the best house-cured meats, artisan cheeses perfectly paired with our pantry of preserves and the best part of all, the best selection of wine to elevate your charcuterie game.

Lunch

12:30 - 15:30

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Dinner

17:00 - 21:30

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

WALDHAUS RESTAURANT

Type of cuisine: Thematic cuisine

Nestled in the woods above the Bow and Spray rivers, is our Bavarian cottage-style Waldhaus Restaurant. Feast on a hearty menu of authentic Alpine cuisine, including Schnitzel and Fondue, in an atmosphere reminiscent of an old hunting cottage. 

Dinner

18:00 - 21:00

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

AFTERNOON TEA

Type of cuisine: Gourmet

Pinkies Up! We are proud to present a menu steeped in tradition and designed to create the most memorable of Fairmont experiences. The Rundle Lounge takes on England's most beloved ritual to new heights with 12 of our finest loose leaf teas.

Lunch

12:00 - 15:30

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

SAMURAI SUSHI BAR AND RESTAURANT

Type of cuisine: Japanese

Enjoy an authentic Japanese culinary experience at the Samurai Sushi Bar and Restaurant, featuring beautifully presented melt-in-your-mouth fresh sushi and sashimi, as well as, interactive hot pot dinners such as shabu-shabu and sukiyaki.

Dinner

18:00 - 21:30

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

CASTELLO RISTORANTE

Type of cuisine: Thematic cuisine

From tempting appetizers, hand-made pasta and the ultra-thin, ultra-delicious pizzas, Castello Ristorante will have you playing on your passions for rustic Italian food. Come celebrate the simple pleasures of great food, and wine.

Dinner

18:00 - 21:30

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

THE LOOKOUT PATIO

Type of cuisine: International

Are you ready to put the sizzle in your summer? Join the fiesta down at Lookout Patio! Views of the Bow Valley and authentic Mexican fare what's stopping you from joining us for some amazing margaritas and tasty tacos? Opened seasonally.

Lunch

11:00 - 19:30

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

RUNDLE LOUNGE

Photo non contractuelle / Strictly non binding

Rundle Lounge is pleasant and bright by day, enchanting and intimate by night. The Lounge offers a spectacular view of the Bow Valley and is a favorite with the cocktail crowd. Lounge menu available.

WALDHAUS PUB

Photo non contractuelle / Strictly non binding

Waldhaus Pub & Patio is the ultimate place to relax and enjoy the mountain scenery all around you; sample from a tempting menu of popular pub fare and Bavarian delights, along with a superb beer selection including authentic Hacker Pschorr beers. 

RAMSAY LOUNGE

Photo non contractuelle / Strictly non binding

This relaxed, informal lounge is located in the Stanley Thompson lobby. Old school vibes and new school drinks, Ramsay Lounge will have you sipping you cocktails Aprés ski, hike or Aprés anything you like. Ramsay Lounge is the ultimate place to be!

Your meetings and events

Our meeting rooms

  • Number of meeting rooms: 35

  • Maximum size: 1,376 m²

  • Maximum capacity: 450 people

  • Maximum banquet capacity: 360 people

Find out more

Our guest reviews for
Fairmont Banff Springs

100% genuine reviews from our guests

Find out more

AccorHotels Rating 4.6/5

12,672 reviews

We thoroughly enjoyed our stay and the Fairmont Gold amenities.

Customer review rating 4.6/5

Robert H. Couples - 11/07/2019 AccorHotels certified review

We felt well cared for and a bit privileged to enjoy the Gold honors. The hotel is a beautiful and obviously an historic property in excellent condition. The service was first class. We would look forward to staying again.

Dear Robert H., We very much appreciate your comments regarding your stay at the Fairmont Banff Springs. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. I am sorry to hear that you did not receive a tour of our facilities when you checked in. This is definitely a standard practice that we offer to all of our guests, and I'm so sorry that we missed you. I hope that you are now familiar with the Fairmont Gold product, and we look forward to welcoming you back again in the future. Thank you again for sharing your experience, and if you need anything at all please do not hesitate to reach out. Sincerely, Andrea Kearns Fairmont Gold Manager

Premium rates but service a few steps off

Customer review rating 4.6/5

Anonymous Friends - 11/07/2019 AccorHotels certified review

As a frequent traveler I found the service a bit slow and not responsive outside the gold lounge. The service in the gold lounge was fantastic and the staff excellent. In the restaurants and bar much more sparse and not what I expected for $800 a night when compared to the Ritz, Mandarin Oriental, etc hotels.

Had a wonderful time loved the 5th floor

Customer review rating 4.6/5

June M. Solo - 11/07/2019 AccorHotels certified review

Really enjoyed the hotel and all the amenities,history and beautiful mountains.

Thank you very much for taking the time out of your day to complete our online survey regarding your recent stay at the Fairmont Banff Springs. We are delighted to see that you had such an enjoyable stay on Fairmont Gold and appreciate your compliments on our hotel and destination. Thank you for choosing to stay with us. We hope that we will have the pleasure of welcoming you back to the Castle in the Rockies for a future stay. If you are interested in learning more about our Le Club Accor loyalty program please let me know and it would be my pleasure to assist you. Sincerely, Lori Osinga Executive Assistant Fairmont Banff Springs

Superb hotel experience

Customer review rating 4.6/5

Banfffriend Families - 10/07/2019 AccorHotels certified review

I had first stayed at the Banff Springs Hotel in 1957 as a teenager, along with my grandparents and brothers. Returning now many years later, I found it to be the same wonderful place, though with some appropriate changes. Our family appreciated the graciousness, the wonderful views, and the courteous and helpful staff.

What an honour for us to have the pleasure of welcoming you back to the castle 62 years later! We are so happy to hear that your stay was so enjoyable and truly appreciate your compliments and will certainly share them with the entire team. Thank you for sharing your experience. We hope that we will have the pleasure of welcoming you back to the Fairmont Banff Springs. Sincerely, Lori Osinga Executive Assistant Fairmont Banff Springs

Nice.

Customer review rating 4.6/5

Anonymous Couples - 10/07/2019 AccorHotels certified review

Nice rooms, excellent staff, wonderful view.

Thank you very much for taking the time out of your day to complete our online survey regarding your recent stay at the Fairmont Banff Springs. We are pleased to see that you enjoyed your stay and appreciate your compliments on our hotel and service. We hope that we will have the pleasure of welcoming you back to the Castle in the Rockies for a future stay. If you are interested in learning more about our Le Club Accor loyalty program please let me know and it would be my pleasure to assist you. Sincerely, Lori Osinga Executive Assistant Fairmont Banff Springs

Excellent

Customer review rating 4.6/5

Geoffrey T. Families - 10/07/2019 AccorHotels certified review

Fabulous experience.

Thank you very much for the great review. We are so pleased to see that your stay with us at the Fairmont Banff Springs was fabulous! We hope that we will have the pleasure of welcoming you back to the Castle in the Rockies for a future stay. Sincerely, Lori Osinga Executive Assistant Fairmont Banff Springs

Fantastic way to enjoy the canadian rockies

Customer review rating 4.6/5

Tracy S. Friends - 10/07/2019 AccorHotels certified review

Fairmont Banff Springs was my first experience at a luxury resort. The facility, staff, entire experience in one word .... Fantastic!

Thank you very much for taking the time out of your day to complete our online survey regarding your recent stay at the Fairmont Banff Springs. We are delighted to see that your stay was fantastic!! It is always nice to receive such positive feedback on our hotel and service and will certainly share your compliments with the entire team! Thank you very much for choosing to stay with us. We hope that we will have the pleasure of welcoming you back for a future stay. In the meantime if you require further assistance please do not hesitate to let me know. Sincerely, Lori Osinga Executive Assistant Fairmont Banff Springs

Trip of a Lifetime

Customer review rating 4.6/5

Nichole Families - 10/07/2019 AccorHotels certified review

Our family loved every minute of our time in the castle!

We are thrilled to see that you and your family had such a special family trip at the castle! Thank you for choosing to stay with us. We hope that we will have the pleasure of welcoming you back to the Fairmont Banff Springs for a future stay. Sincerely, Lori Osinga Executive Assistant Fairmont Banff Springs

Fantastic scenery, superb service, in a dated and underwhelming hotel room

Customer review rating 4.6/5

Chris Families - 10/07/2019 AccorHotels certified review

Service was fantastic. The scenery was amazing. The hotel was sold out - our shower would have water back up in the tub and the handle fell off at one point. Neither of us enjoyed spending time or even getting ready in our rooms.

Beautiful hotel with excellent service

Customer review rating 4.6/5

Rob Couples - 10/07/2019 AccorHotels certified review

From the moment you pull up to the Banff Springs Hotel you are treated as royalty in this beautiful castle in Banff National Park.

Thank you very much for taking the time out of your day to complete our online survey regarding your recent stay at the Fairmont Banff Springs. We are so pleased to see that your stay with us at the castle was so memorable and appreciate your compliments on our service. I will certainly share your feedback with the entire team! Thank you for choosing to stay with us. We hope that we will have the pleasure of welcoming you back for a future stay. If you are interested in learning more about our Le Club Accor loyalty program please let me know and it would be my pleasure to assist you. Sincerely, Lori Osinga Executive Assistant Fairmont Banff Springs

Outstanding service and accommodations!

Customer review rating 4.6/5

Lori Couples - 09/07/2019 AccorHotels certified review

My husband and I felt extremely pampered during our stay at the Fairmont Banff! The staff were excellent and the accommodations were very comfortable.

Thank you very much for taking the time out of your day to complete our online survey regarding your recent stay at the Fairmont Banff Springs. We are delighted to see that your stay on Fairmont Gold was so enjoyable. It is always so nice to receive such positive comments on our hotel and service. I will certainly share your compliments with the entire team. Thank you for choosing to stay with us. We hope that we will have the pleasure of welcoming you and your husband back for a future stay. If you are interested in learning more about our Le Club Accor loyalty program please let me know and it would be my pleasure to assist you. Sincerely, Lori Osinga Executive Assistant Fairmont Banff Springs

Amazing crew!

Customer review rating 4.6/5

Andrea R. Couples - 09/07/2019 AccorHotels certified review

We had a lovely stay at the Fairmont Banff Springs. Most of great experience was centered around the crew in the Fairmont Gold section. The folks at the desk, the people in the snack area, housekeeping... Everyone was top notch and made us feel special. I feel bad that we are terrible with names but I think Patrick was one of the great guys that always had to deal with our annoying questions... but the whole staff was great. Cannot say enough good things about them!!

We very much appreciate your comments regarding your stay at the Fairmont Banff Springs. We are so pleased to see that you enjoyed your stay on Fairmont Gold. It is always a pleasure to receive such positive comments on our hotel and service. It is certainly my pleasure to share your compliments with the entire team. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. In the meantime if you require further assistance please do not hesitate to let me know. Sincerely, Lori Osinga Executive Assistant Fairmont Banff Springs

Great

Customer review rating 4.6/5

Fred B. Couples - 09/07/2019 AccorHotels certified review

Excellent

Thank you very much for taking the time out of your day to complete our online survey regarding your recent stay at the Fairmont Banff Springs. We are so pleased to see that your stay was excellent and appreciate your feedback on the quality of food in Stock. As we are always looking at ways to improve, I would certainly welcome any specific feedback you can share with me so that I can pass onto our Executive Chef for his review. Thank you for choosing to stay with us. We hope that we will have the opportunity to welcome you back for a future stay. In the meantime if you require further assistance please do not hesitate to let me know. Sincerely, Lori Osinga Executive Assistant Fairmont Banff Springs

In awe of the splendor

Customer review rating 4.6/5

Queenofmydomain Business - 09/07/2019 AccorHotels certified review

The moment you drive up to the front entrance we were already in awe of the splendor of the castle. Everyone greeted us cordially and answered all our questions. The gentleman that checked us in was very considerate and realized that our room would be quite a jaunt to the conference he was attending in the main building so he changed our room to be within the main building. From the housekeepers to the waiters at the 1888 Chop House, everyone was so friendly and accommodating! Our kids lived the swimming pool and we enjoyed exploring all the nooks and crannies of the castle! The breathtaking views were all around! I recognize the signature scent the moment you enter a Fairmont hotel, and I have been asking around if you sell this scent in bath products, air fresheners, etc. You really should bottle it and sell it because I could not breathe the air deeply enough!

We are so happy to hear that you and your family had such an enjoyable stay with us at the Fairmont Banff Springs. It is always so nice to receive such positive feedback on our hotel and service. I will certainly share your compliments with the entire team at the Castle so that they know how much you appreciated efforts. We are also pleased to know that we smelled great! Regretfully, I must inform you that we do not sell this product. Perhaps you may want to reach out to company we use directly, which is called ScentAir and see if you can purchase something from them. The scent we use is white tea and thyme. Thank you for taking the time to share your feedback. We hope that we will have the pleasure of welcoming you back for a future stay. Sincerely, Lori Osinga Executive Assistant Fairmont Banff Springs

Magical and perfect!

Customer review rating 4.6/5

Cheryl C. Families - 09/07/2019 AccorHotels certified review

The hotel was beautiful and the service 5 stars! The food was the best.

We are so pleased to see that your stay with us at the Fairmont Banff Springs was magical! We truly appreciate your compliments, especially on our food. It is certainly my pleasure to share them with our culinary team! Thank you for sharing your experience. We hope that we will have the pleasure of welcoming you back to the Castle in the Rockies for a future stay. Sincerely, Lori Osinga Executive Assistant Fairmont Banff Springs

Beautiful location and facility, valet service was lacking.

Customer review rating 4.6/5

John C. Business - 08/07/2019 AccorHotels certified review

It took a little too long (about 30-35 minutes) for my bags to be delivered to my room.

Thank you very much for taking the time out of your day to complete our online survey regarding your recent stay at the Fairmont Banff Springs. While we are pleased to see that you enjoyed your stay, I would like to sincerely apologize for the inconvenience we caused with your luggage delivery. Please be assured that I have shared your feedback with our Guest Services Manager in order to prevent re-occurrence. Thank you again for sharing your experience. If you are interested in learning more about our Le Club Accor loyalty program please let me know and it would be my pleasure to assist you. Sincerely, Lori Osinga Executive Assistant Fairmont Banff Springs

Great staff, accommodations, and attention to detail.

Customer review rating 4.6/5

Desiree A. Families - 08/07/2019 AccorHotels certified review

I'd like to give special recognition to two people at the front desk who were very helpful, Beth and Daniel. Also, concierge Rob was fantastic. Also, Matt and Jordan out front at the hotel were wonderful.

Thank you very much for taking the time out of your day to complete our online survey regarding your recent stay at the Fairmont Banff Springs. We are so pleased to see that you enjoyed your stay and truly appreciate you recognizing out the outstanding service you received from Beth, Daniel, Rob, Matt and Jordan for their outstanding service. It is certainly my pleasure to ensure they receive your compliments so that they know how much you appreciated their efforts. Thank you again for sharing your experience. We do hope that we will have the pleasure of welcoming you back soon. If you are interested in learning more about our Le Club Accor loyalty program please let me know and it would be my pleasure to assist you. Sincerely, Lori Osinga Executive Assistant Fairmont Banff Springs

After paying to upgrade our room it was good

Customer review rating 4.6/5

Anonymous Business - 08/07/2019 AccorHotels certified review

First room we were given was tiny for two adults, and overlooked a workers eating area. VERY disappointing. To get a better room we were charged $100 a night. The room was nicer. Hotel staff not as friendly or accommodating as I've experienced in past visits.

Nice stay in historic hotel

Customer review rating 4.6/5

Bruce T. Families - 08/07/2019 AccorHotels certified review

My family and I enjoyed staying here for one night during our trip through the Canadian Rockies. The staff were exceptionally friendly from the bellmen upon arrival to the staff in the restaurants we visited. The setting is beautiful and is the main reason we visited the hotel.

Thank you very much for taking the time out of your day to complete our online survey regarding your recent stay at the Fairmont Banff Springs. It is always nice to receive such positive feedback on our service. I will certainly share your compliments with the entire team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. I would however like to apologize for the disappointment with the size of your room. Please be assured that I have shared your feedback with our senior management team. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Lori Osinga Executive Assistant Fairmont Banff Springs

A Great Experience

Customer review rating 4.6/5

Rob F. Friends - 08/07/2019 AccorHotels certified review

We visited with a couple and had an absolute blast! We only had a few days there, and feel like we didn’t even scratch the surface of the property. Highly recommend a visit!

We are thrilled to see that you had such a great experience with us at the Fairmont Banff Springs! We hope that we will have the pleasure of welcoming you back so you can enjoy the areas you didn't have a chance to experience on this stay. Sincerely, Lori Osinga Executive Assistant Fairmont Banff Springs
Our most recent 20 reviews

In partnership with TripAdvisor