Mercure Bogota BH Retiro 4 stars

TripAdvisor rating 4.0/5 207 reviews
Mercure Bogota BH Retiro
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Room 1

Number of guests
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Hotel extras

  • Strategic location

  • Close to Zona G and 93 Park in Bogotá

  • A few blocks away from the El Retiro, Andino and Atlantis shopping malls

  • Less than a mile from the restaurants, bars and clubs in Zona T.

  • Nightlife destination - Andrés Carne de Res (less than 547 yards/500 m away)

Services in the hotel and nearby

Check-in from 15h00

Check out up to 12h00

Paying

Services and practical information
  • WIFI/Internet Access
  • Parking
  • Accessibility for people with reduced mobility
  • 100% non-smoking hotel
  • AEROPUERTO EL DORADO
  • Languages spoken at the hotel
  • Reception open 24 hours a day
  • LATE CHECK-OUT UP TO 6PM
  • Shoe shine machine
  • Porter
Catering
  • Breakfast
  • 1 bar(s)
  • Room service
Leisure and activities
  • Fitness centre
  • Well-being
Business services
  • 2 meeting room(s)
  • Business centre
  • Copy/print service available

Hotel location

Mercure Bogota BH Retiro

Av Cll 80 no 10-11
110221
bogota
colombia

Tel: +5717563177

Fax: (+57)1/7563177

Contact email

Check-in from 15h00

Check out up to 12h00

  • ESTACION HEROES :   TRASMILENIO HEROES

  • By plane

    AEROPUERTO EL DORADO At 16km / 9.94 miles - Shuttle paying

  • By train

    ESTACION HEROES At 1km / 0.62 miles

GPS :4.6637916, -74.053359

Our accommodations

53 comfortable and modern rooms with everything you need for well-deserved relaxation after a day's work. Equipped with WIFI, iPod docking station, LCD TV with cable channels, minibar and coffee machine.

Standard Rooms with 1 queen-size bed

  • Max. number of persons: x2
  • Area: From 21
  • Views: Park view, City side *

* Subject to availability

  • Wireless internet in your room
  • High speed internet
  • Coffee/tea making facilities
  • Satellite/cable colour TV
  • Business Desk(...)

Our restaurants and bars

CAFFE BAR

Photo non contractuelle / Strictly non binding

Dinner

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Your meetings and events

Our meeting rooms

  • Number of meeting rooms: 2

  • Maximum size: 21 m²

  • Maximum capacity: 20 people

  • Maximum banquet capacity: 8 people

Find out more
Mercure Bogota BH Retiro Meeting Room

Our guest reviews for
Mercure Bogota BH Retiro

100% genuine reviews from our guests

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tripadvisor tripadvisor

TripAdvisor Rating 4.0/5

207 reviews

TripAdvisor Certificate of Excellence
Certificate of excellence 2018

Great Location, Property Needs Help

TripAdvisor rating 4.0/5

Reginald W Solo travel - 28/01/2019 TripAdvisor review

Smaller hotel in a great location. Breakfast was good, chef varied items, very helpful. Front desk was very helpful. Hallway outside my room was dark as the motion detectors did pick up my movements to turn light on. Room didn't have heat so evenings were cooler than ideal. Shower needed about 10 minutes to have warm water. Bathroom showed evidence of a repair with towel hooks and soap disk loose on the wall. When I first turned on the water to wash hands. Brown water came out. Hallway outside room looks like they could have had water leak. Bed was not comfortable, left a day early as a result.

Dear Mr. Woodroffe Thank you for taking the time to tell us about your experience at the Mercure Bogotá Bh Retiro. At Mercure, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. Unfortunately We had hydraulic problems so We cut the water for a few momments thats why the first water coming a little be turbid, also We have heaters and additional blankets for the rooms, to avoid the cold of the nights 24 hour at reception by request. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Best regards Fernando Ardila Manager

Appropriate Location, Friendly Staff

TripAdvisor rating 4.0/5

500detlef Solo travel - 17/01/2019 TripAdvisor review

The hotel's location in northern Bogotá, which is the modern part of the city, feels safe and is quite lively at night. Good public transport except late at night. Hotel staff is friendly and helpful. Breakfast choice offers all you can expect with some Colombian specialities as extras.

Dear Mr Detlef, Thank you very much for taking the time to share your opinión about our Hotel. We appreciate a lot your comments and the recommendaiton you make; we are sure your comments help to more people know us and wish to come to Mercure Bogotá bh Retiro. We look forward for your soon return. Sincerely, Fernando Ardila Manager

Great room, location and service

TripAdvisor rating 4.0/5

136marisab Couples - 09/01/2019 TripAdvisor review

The room and bathroom had both a great size, super clean, great location, great service at the reception. The only thing that was not so good was The breakfast that was really simple, with only few options.

Dear Ms. Marisa, We want to thank you for your comments, we feel very happy to see that you enjoyed most of our services. Your opinion is very important to us, we take it very seriously and we will make the appropriate improvements to our breakfast. It is our hope to have a second opportunity to welcome you. Best regards Fernando Ardila Manager

Comfortable Stay with Helpful Staff

TripAdvisor rating 4.0/5

500detlef Solo travel - 26/07/2018 TripAdvisor review

Hotel is located verdient close to restaurants, pubs, and nightlife places in modern Northern Bogotá. Breakfast is included with good choice. Staff is Helpful, eventuell though technical problems I had with voltage was not their fault.

Dear Guest Thanks for your comments, We are so glad that you choose Hotel Mercure Bogotá bh Retiro and know the hotel fill up your expectations, We hope to see you very soon, best regards r

Perfectly located

TripAdvisor rating 4.0/5

284rogerv Business - 18/01/2018 TripAdvisor review

Ideally located: three shopping centra, dozens of restaurants, bars, clubs within walking distance in a safe and nice area and only 30 min taxi from airport. The rooms are comfortable, the personnel is helpful, though they miss the "Colombian warmth" I had gotten used to. The only somewhat weaker point: breakfast is limited in choice and of average quality. especially in the land of gorgeous fresh fruit and "jugos"...

Dear Roger Thanks for your feedback this is very important for us, We glad to know you stayed with us was confortable, Your comment about the breakfast is very important will provide more options. We hope to see you very soon

Bed was not cleaned in 2 rooms

TripAdvisor rating 4.0/5

915francisd Solo travel - 23/12/2017 TripAdvisor review

I stayed 4 nights in December in this hotel. I wish I stayed somewhere else. After getting in the room and unpacking all my stuff, I was shoked when I open the bed to realized that it wasn`t clean, hair and sheets not cleaned. They gave me an other room wich I went to check and realized that it was the same problem. So I ended up in the third (smaller) room which was ok. Didn`t feel that the front desk was sorry, still got offered an upgrade the next morning wich I declined (didn`t want to pack and move all my stuff one more time in the possiblity of ending up in room with an other dirty bed. I also got a free drink offered but at the time to get it, again the staff didn`t care just told me that the bar was closed the whole month. Only the front desk manager fixed the situation (which was to go in the refregirator to get something). I got waken up at 10 am by construction on the floor above my room. When I asked the front desk what was going on, they told me they were only painting. There was noise of drills and hammer. I told them to put a sign to advice their guest about the renovations, which they did the next day. Finally booked a taxi at the front desk. They gave me a rate, didn`t mention that if putted on the room extra charges will apply. To resume: Bed not clean, communication with their guest is insufficient and they give a feeling that they simply don`t care.

Dear Mr Francis Thanks for your important feedback, We apologies for the mistakes you found, I going to review personally what happened on this case to take actions to prevent this situation again, We hope you choose Mercure bh Retiro again to show you this situation itsn´t normal
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