Hotel - Mercure Bogota BH Retiro
Mercure Hotel Mercure Hotel

Mercure Bogota BH Retiro

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4.0/5 149 reviews
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  • The hotel does not have wifi WIFI/Internet Access
  • The hotel serves breakfast Breakfast
  • The hotel has a bar Bar
  • The hotel has a parking Parking
  • The hotel does not have a restaurant Restaurant
  • The hotel does not have air conditioning in rooms Air Conditioning
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Services in the hotel and nearby

Check-in from 15h00
Check out up to 12h00
Paying

Services and practical information

  • High-speed Internet
  • Parking
    • Private indoor parking
    • Well-lit parking
  • Accessibility for people with reduced mobility
    • Reduced mobility rooms
    • Wheelchair access
    • Reduced mobility facilities
    • Accessible bathroom
  • 100% non-smoking hotel
  • AEROPUERTO EL DORADO
  • Languages spoken at the hotel
    • English
    • Spanish
  • Reception open 24 hours a day
  • Dry cleaning / Ironing
  • Porter

Leisure and activities

  • Fitness centre

Catering

  • Breakfast
  • 1 bar(s)

Business services

  • 2 meeting room(s)
  • Business centre
    • Business center with support staff
    • Self service business centre
  • Copy/print service available
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Hotel location

Our rooms

53 comfortable and modern rooms with everything you need for well-deserved relaxation after a day's work. Equipped with WIFI, iPod docking station, LCD TV with cable channels, minibar and coffee machine.

  • 53 rooms
  • 100% non-smoking hotel
  • 1 rooms for people with reduced mobility
    • 110/120 V AC
    • Safe deposit box in room
    • Telephone
    • Radio in room
    • Opening windows
    • Telephone in bathroom
    • Work desk in all rooms
    • High speed transmission line
    • Minibar
    • Coffee/tea making facilities
    • Shower
    • Hair dryer in bathroom
    • Keycard-operated door locks
    • Audible smoke alarms in rooms
    • Deadbolts and/or locks in rooms
    • Smoke alarm in room
    • Emergency info in rooms
    • Alarm clock
    • Operator wake up call
    • Automatic wake up call
Our rooms fittings

Our restaurants and bars

See all our restaurants and bars

Your meetings and events

4.2/5 AccorHotels Rating Based on 25 reviews

Our guest reviews for Mercure Bogota BH Retiro

100% genuine reviews from our guests

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4.0/5 TripAdvisor Rating Based on 149 reviews
TripAdvisor Certificate of Excellence Certificate of excellence 2017
AccorHotels certified review
Anonymous Business - 18/04/2018
« Very nice but too noisy »

Staff is excellent. Breakfast is very tasty. Only drawback is noise. There are no carpets or curtains to deaden the sound of doors closing, plumbing usage or conversations. Great hotel if you're a very sound sleeper. Otherwise....

Our hotel has responded to the review
Our hotel has responded to the review

Dear Leonard C., Thank you for taking the time to tell us about your experience at the Mercure Bogota Bh Retiro. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Mercure, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Fernando Ardila Director

AccorHotels certified review
Priscila Business - 28/03/2018
« Good location but no so comfortable »

The hotel is very well located, near the best mall and restaurants in town. Staff is very friendly and always willing to help. The room is not so comfortable: bed should be softer, shower has not good pressure so low level of water drops and no air conditioning.

Our hotel has responded to the review
Our hotel has responded to the review

Estimada Priscila Alburquerque, Le agradecemos el tiempo que se ha tomado para hacernos llegar los comentarios sobre su estancia en Mercure Bogota Bh Retiro. Sentimos enormemente que su experiencia no haya alcanzado sus expectativas; por favor permítanos hacerle llegar nuestras mas sinceras disculpas. En Mercure, nos esforzamos en proporcionar un servicio de calidad a cada uno de nuestros clientes, por ello sus comentarios son muy importantes para nosotros. Por favor tenga por seguro que tomaremos las medidas mejorar nuestro producto. Apreciamos sinceramente que haya compartido con nosotros este asunto y confiamos en que nos dé una nueva oportunidad para poder ofrecerle un servicio óptimo. Reciba un cordial saludo. Fernando Ardila Director

AccorHotels certified review
Silvio Families - 17/03/2018
« The hotel was good but the booking scam between Booking.com and Mercure was a terrible experince »

I booked two rooms using Booking.com and received a confirmation clearly stating "incluye impuestos y cargos". I arrived to the hotel just to be told that I had to pay 19% taxes. The hotel blamed the issue on Booking.com so I had to pay (not many alternatives at 11:00 pm). It is hard to believe that Booking.com is in this scam by themselves. However when I am back in Australia I will lodge a formal complain not only with Booking.com but also with Accord (I am a member) and the Australian ombudsman. This is not about the money but the sad fact that this is still happening in Colombia when we are all encouraging people overseas to come and visit our beautiful country

Our hotel has responded to the review
Our hotel has responded to the review

Dear Silvio Escobar, Thank you for taking the time to tell us about your experience at the Mercure Bogota Bh Retiro. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Mercure, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. However please keep in mind 19% IVA tax is for Colombian citizens and isn´t included in the final price offer by Booking.com (it is a warning close to the final price always); for Colombian citizens like you but resident in other countries apply this exception too but you must to show on check in to receptionist your ID or passport from your resident country (Australia this case) but you didn´t give us a copy of this document because you forgot in Pereira as you said to Front Desk Manager female; this is mandatory for apply exception. We really appreciate your understanding. If you need additional information please don´t hesitate to contact us. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Fernando Ardila Manager

AccorHotels certified review
Carolina Business - 16/03/2018
« the service is good but the sheets smell TERRIBLY »

the hotel smells humid. the sheets smell so bad that I don't think I will stay there again. they have me a headache

Our hotel has responded to the review
Our hotel has responded to the review

Dear Carolina t., Thank you for taking the time to tell us about your experience at the Mercure Bogota Bh Retiro. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Mercure, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Fernando Ardila Manager

TripAdvisor review
284rogerv Business - 18/01/2018
« Perfectly located »

Ideally located: three shopping centra, dozens of restaurants, bars, clubs within walking distance in a safe and nice area and only 30 min taxi from airport. The rooms are comfortable, the personnel is helpful, though they miss the "Colombian warmth" I had gotten used to. The only somewhat weaker point: breakfast is limited in choice and of average quality. especially in the land of gorgeous fresh fruit and "jugos"...

Our hotel has responded to the review
Our hotel has responded to the review

Dear Roger Thanks for your feedback this is very important for us, We glad to know you stayed with us was confortable, Your comment about the breakfast is very important will provide more options. We hope to see you very soon

TripAdvisor review
Francis D Solo travel - 23/12/2017
« Bed was not cleaned in 2 rooms »

I stayed 4 nights in December in this hotel. I wish I stayed somewhere else. After getting in the room and unpacking all my stuff, I was shoked when I open the bed to realized that it wasn`t clean, hair and sheets not cleaned. They gave me an other room wich I went to check and realized that it was the same problem. So I ended up in the third (smaller) room which was ok. Didn`t feel that the front desk was sorry, still got offered an upgrade the next morning wich I declined (didn`t want to pack and move all my stuff one more time in the possiblity of ending up in room with an other dirty bed. I also got a free drink offered but at the time to get it, again the staff didn`t care just told me that the bar was closed the whole month. Only the front desk manager fixed the situation (which was to go in the refregirator to get something). I got waken up at 10 am by construction on the floor above my room. When I asked the front desk what was going on, they told me they were only painting. There was noise of drills and hammer. I told them to put a sign to advice their guest about the renovations, which they did the next day. Finally booked a taxi at the front desk. They gave me a rate, didn`t mention that if putted on the room extra charges will apply. To resume: Bed not clean, communication with their guest is insufficient and they give a feeling that they simply don`t care.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mr Francis Thanks for your important feedback, We apologies for the mistakes you found, I going to review personally what happened on this case to take actions to prevent this situation again, We hope you choose Mercure bh Retiro again to show you this situation itsn´t normal

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