Hotel - Mercure Bogota BH Retiro
Mercure Hotel Mercure Hotel

Mercure Bogota BH Retiro

4.0/5 181 reviews
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  • The hotel has wifi WIFI/Internet Access
  • The hotel serves breakfast Breakfast
  • The hotel has a bar Bar
  • The hotel has a parking Parking
  • The hotel does not have a restaurant Restaurant
  • The hotel does not have air conditioning in rooms Air Conditioning
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Services in the hotel and nearby

Check-in from 15h00
Check out up to 12h00

Services and practical information

Paying
  • WIFI/Internet Access
    • WIFI at the hotel
    • High-speed Internet (Paying)
    • WIFI in the communal areas
    • Optic fiber technology provides the highest possible speed of Internet connection. (Paying)
  • Parking
    • Private indoor parking
    • Well-lit parking
  • Accessibility for people with reduced mobility
    • Reduced mobility rooms
    • Wheelchair access
    • Reduced mobility facilities
    • Accessible bathroom
  • 100% non-smoking hotel
  • AEROPUERTO EL DORADO
  • Languages spoken at the hotel
    • English
    • Spanish
  • Reception open 24 hours a day
  • LATE CHECK-OUT UP TO 6PM
  • Shoe shine machine
  • Porter

Leisure and activities

  • Fitness centre
  • Well-being
    • Massage (Paying)
    • Sauna

Catering

  • Breakfast
  • 1 bar(s)
  • Room service

Business services

  • 2 meeting room(s)
  • Business centre
    • Business center with support staff
    • Self service business centre
  • Copy/print service available
See all services

Hotel location

Our rooms

53 comfortable and modern rooms with everything you need for well-deserved relaxation after a day's work. Equipped with WIFI, iPod docking station, LCD TV with cable channels, minibar and coffee machine.

  • 53 rooms
  • 100% non-smoking hotel
  • 1 rooms for people with reduced mobility
    • 110/120 V AC
    • Turn down service
    • Safe deposit box in room
    • Bathroom doors 32 inches wide
    • Telephone
    • Radio in room
    • Opening windows
    • Direct dial telephone
    • Telephone in bathroom
    • Work desk in all rooms
    • Satellite/cable colour TV
    • Phone with 2 handsets in room
    • Minibar
    • Coffee/tea making facilities
    • Shower
    • Hair dryer in bathroom
    • Make-up/magnifying mirror
    • Keycard-operated door locks
    • Audible smoke alarms in rooms
    • Deadbolts and/or locks in rooms
    • Security peephole
    • Smoke alarm in room
    • Emergency info in rooms
    • Alarm clock
    • Operator wake up call
    • Automatic wake up call
Our rooms fittings

Our restaurants and bars

See all our restaurants and bars

Your meetings and events

4.5/5 AccorHotels Rating 305 reviews

Our guest reviews for Mercure Bogota BH Retiro

100% genuine reviews from our guests

Find out more
tripadvisor tripadvisor
4.0/5 TripAdvisor Rating 181 reviews
TripAdvisor Certificate of Excellence Certificate of excellence 2018
Couples - 09/01/2019 TripAdvisor review
« Great room, location and service »

The room and bathroom had both a great size, super clean, great location, great service at the reception. The only thing that was not so good was The breakfast that was really simple, with only few options.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Ms. Marisa, We want to thank you for your comments, we feel very happy to see that you enjoyed most of our services. Your opinion is very important to us, we take it very seriously and we will make the appropriate improvements to our breakfast. It is our hope to have a second opportunity to welcome you. Best regards Fernando Ardila Manager

Luis Z. Business - 04/12/2018 AccorHotels certified review
« Excelent »

good location, nice neighborhood , the personal were superb

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mr Z., We very much appreciate your comments regarding your stay at the Mercure Bogota Bh Retiro. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Fernando Ardila Manager

Anonymous Couples - 03/12/2018 AccorHotels certified review

Great

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mr. A., We very much appreciate your comments regarding your stay at the Mercure Bogota Bh Retiro. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Fernando Ardila Manager

Javier J. Couples - 02/12/2018 AccorHotels certified review
« Extreme relaxation and comfort »

The hotel's location is great. its spaces and rooms are peaceful and their colors design are wonderful.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mr. J., We very much appreciate your comments regarding your stay at the Mercure Bogota Bh Retiro. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Fernando Ardila Manager

Anonymous Business - 02/12/2018 AccorHotels certified review
« Well satisfied »

The only disturb was to change room due to fungus at the wall and ceiling WC, another room was even worst, but the staff was always helpful and i could get a room with no problems. The breakfest could offer options free of gluten and lactose (milk protein).

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mr. M., Thank you for taking the time to tell us about your experience at the Mercure Bogota Bh Retiro. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Mercure, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Fernando Ardila Manager

Leon V. Business - 29/11/2018 AccorHotels certified review
« Very good situated business hotel with good comfort in the center of Bogota »

Simply excellent! Only minus is that there is no real heating system, because the rooms were rather cold.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Leon V., Thank you for taking the time to tell us about your experience at the Mercure Bogota Bh Retiro. I am sorry that your experience at check in did not meet your expectations;lease allow me to express my sincerest apologies. At Mercure, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Fernando Ardila Director

Jorge M. Business - 16/11/2018 AccorHotels certified review
« Good, but could easily be better »

The hotel overall is good, but ... ... check-out time is too long; delayed our departure to the airport by at least 15 more minutes than needed; hotel should improve check-out process and time; ... room does not have a single pen and paper; I had to ask one from the front desk, and I think the person wanted to have his pen back; ... charging 50% additional for a 6:00 PM check-out was a bit too much; all we needed was a shower after a work day, and 50% of a full stay, including breakfast was excessive, in my view; ... I did not notice, when I arrived back from work at night, that the housekeeping staff had left my window open, and I woke up in a cold room; only in the morning, with the day light, I noticed that the window had been left open; ... at check-in, I mentioned that I was an Accorhotel member, and I did not have the number with me, but the front desk representative did not even offer to help me get the number online; ... on the positive side, the room was comfortable, breakfast was good and I liked the hotel location.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mr. M., Thank you for taking the time to tell us about your experience at the Mercure Bogota Bh Retiro. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Mercure, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. Please check your leclub rewards should be earned your stay with us. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Fernando Ardila Director

Robert Business - 02/11/2018 AccorHotels certified review
« good »

Great breakfast everyday was something i looked forward to every morning during my stay. . .

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mr. R., We very much appreciate your comments regarding your stay at the Mercure Bogotá Bh Retiro. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Fernando Ardila Manager

Eric Friends - 30/10/2018 AccorHotels certified review
« Safe, friendly, comfortable »

In a better part of Bogota, felt comfortable going out at night. Hotel small, friendly cooperative staff, always an English speaker available

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mr G., We glad to hear that you have enjoyed your stay and we have exceeded your expectations. It has benn a pleasure to have you at home and will be an honor to welcome you back in the near future. We look forward for your return. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Fernando Ardila Manager

Ofir Business - 29/10/2018 AccorHotels certified review
« Not atisfied »

Old towels, small gym, TV complicated to operate, basic breakfast

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mr. K., Thank you for taking the time to tell us about your experience at the Mercure Bogota Bh Retiro. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Mercure, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Fernando Ardila Manager

Susy Couples - 16/10/2018 AccorHotels certified review
« Excelente »

Satisfactoria

Our hotel has responded to the review
Our hotel has responded to the review

Estimada Sra. Susy, Le agradecemos enormemente sus comentarios en relación a su estancia en Mercure Bogotá Bh Retiro. Es siempre un placer recibir comentarios positivos. Haremos extensivos sus agradables observaciones a nuestro equipo. Estoy seguro que estos comentarios servirán de estímulo a todo nuestro equipo ya que continuamente se esfuerza en mejorar la calidad de nuestros servicios. Agradeciéndole una vez mas que haya compartido su experiencia con nosotros y esperando que su próxima visita sea tan agradable como la previa. Reciba un cordial saludo. Fernando Ardila Director

Mjp Business - 09/10/2018 AccorHotels certified review

Clean, quite, simple and well located.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Ms. Marcela, We very much appreciate your comments regarding your stay at the Mercure Bogotá Bh Retiro. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Fernando Ardila Manager

Gaetano P. Couples - 16/09/2018 AccorHotels certified review
« Great Hotel Staff and location »

My wife and I went to Bogota and I did reservation on Mercure BH Hotel was a great experience and the staff very friendly I will go back to this great hotel. Location 10+ next to zona rosa.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mr Gaetano, We very much appreciate your comments regarding your stay at the Mercure Bogota Bh Retiro. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Fernando Ardila Manager

Lorena M. Business - 14/09/2018 AccorHotels certified review
« good quality service »

.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Ms.Lorena, We very much appreciate your comments regarding your stay at the Mercure Bogota Bh Retiro. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Fernando Ardila Manager

Anonymous Solo - 13/09/2018 AccorHotels certified review
« Best bang for the buck »

Nice room, breakfast, price and location

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mr. K., We very much appreciate your comments regarding your stay at the Mercure Bogota Bh Retiro. We are delighted to read that you had an excellent stay and enjoyed your visit at our hotel. It is always encouraging to learn that guests are satisfied with our service as it is what we strive for every day. Thank you for your kind feedback, and we hope to see you again soon for another magnifique journey with us. Best regards Fernando Ardila Manager

Daniel Business - 11/09/2018 AccorHotels certified review
« Great hotel and location »

Good hotel in a very nice location in bogota. Close to shopping area and bars and restaurants

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mr. A., We very much appreciate your comments regarding your stay at the Mercure Bogota Bh Retiro. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services that´s why We´ll check your comment about check in to improve this aspect. Thank you again for sharing your experience, and we hope to see you soon on the next visit to Bogotá. Sincerely, Fernando Ardila Manager

Pilar G. Business - 10/09/2018 AccorHotels certified review
« Noise!!!! »

I was at the seventh floor and I don’t know the reason but the charge into the lift many glass bottles in front of my door during the whole morning!!! And the also the cleaning group is quite noisy!!! Aweful!!!

Our hotel has responded to the review
Our hotel has responded to the review

Dear Ms. G., Thank you for taking the time to tell us about your experience at the Mercure Bogota Bh Retiro. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Mercure, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Fernando Ardila Manager

Marcel M. Solo - 08/09/2018 AccorHotels certified review
« Nerve-Racking »

Internet speed is a shame everywhere um the hotel. Impossible to work with that speed. 2 hours for downloading 20mb file. Not only in the room, but other parts of the hotel.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mr M., Thank you for taking the time to tell us about your experience at the Mercure Bogota Bh Retiro. I am sorry that your experience with the internet did not meet your expectations; please allow me to express my sincerest apologies. At Mercure, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. We recomend for next visit to Mercure bh Retiro you could request special dedicated internet, Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Fernando Ardila Director

Carlos L. Business - 29/08/2018 AccorHotels certified review
« Excellent! »

Clean rooms, great staff, great price

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mr. L., We very much appreciate your comments regarding your stay at the Mercure Bogota Bh Retiro. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Fernando Ardila Director

Anonymous Families - 22/08/2018 AccorHotels certified review
« Bien »

Normal

Our hotel has responded to the review
Our hotel has responded to the review

Estimada Sra. Mariela, Muchas Gracias por sus comentarios acerca de nuestro hotel! Nos alegra que Ud. haya disfrutado su estancia con nosotros y esperamos poder tener el gusto de atenderla en una próxima estadía en la ciudad de Bogotá. Atentamente, Fernando Ardila Director

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