Mercure Bogota BH Retiro 4 stars

TripAdvisor rating 4.0/5 241 reviews
Mercure Bogota BH Retiro
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Room 1

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Hotel extras

  • Strategic location

  • Close to Zona G and 93 Park in Bogotá

  • A few blocks away from the El Retiro, Andino and Atlantis shopping malls

  • Less than a mile from the restaurants, bars and clubs in Zona T.

  • Nightlife destination - Andrés Carne de Res (less than 547 yards/500 m away)

Services in the hotel and nearby

Check-in from 15h00

Check out up to 12h00

Paying

Services and practical information
  • WIFI/Internet Access
  • Parking
  • Accessibility for people with reduced mobility
  • 100% non-smoking hotel
  • AEROPUERTO EL DORADOPaying
  • Languages spoken at the hotel
  • Reception open 24 hours a day
  • LATE CHECK-OUT UP TO 6PMPaying
  • Shoe shine machine
  • Porter
Catering
  • Breakfast
  • 1 bar(s)
Leisure and activities
  • Fitness centre
  • Well-being
Business services
  • 2 meeting room(s)
  • Business centre
  • Copy/print service available

Hotel location

Mercure Bogota BH Retiro

Av Cll 80 no 10-11
110221
bogota
colombia

Tel: +5717563177

Fax: (+57)1/7563177

Contact email

Check-in from 15h00

Check out up to 12h00

  • ESTACION HEROES :   TRASMILENIO HEROES

  • By plane

    AEROPUERTO EL DORADO At 16km / 9.94 miles - Shuttle paying

  • By train

    ESTACION HEROES At 1km / 0.62 miles

GPS :4.6637916, -74.053359

Our accommodations

53 comfortable and modern rooms with everything you need for well-deserved relaxation after a day's work. Equipped with WIFI, iPod docking station, LCD TV with cable channels, minibar and coffee machine.

Standard Rooms with 1 queen-size bed

  • Max. number of persons: 2
  • Area: A partir de 21
  • High speed internet
  • Coffee/tea making facilities
  • Bathroom products
  • Direct dial telephone

Our restaurants and bars

CAFFE BAR

Photo non contractuelle / Strictly non binding

Dinner

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Your meetings and events

Our meeting rooms

  • Number of meeting rooms: 2

  • Maximum size: 21

  • Maximum capacity: 20 people

  • Maximum banquet capacity: 8 people

Find out more

Our guest reviews for
Mercure Bogota BH Retiro

100% genuine reviews from our guests

Find out more

AccorHotels Rating 4.5/5

510 reviews

tripadvisor

TripAdvisor Rating 4.0/5

241 reviews

TripAdvisor Certificate of Excellence
Certificate of excellence 2019

Excellent Service

Customer review rating 4.5/5

Carlos Families - 04/10/2019 AccorHotels review

Just wonderful. Nice staff from deskfront through room service.

Dear Guest, Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon. Sincerely, Emma Juliana Medina Manager

Mercure Madness

TripAdvisor rating 4.0/5

EastMidlandsMt2 Couples - 04/10/2019 TripAdvisor review

We stopped 11nights at this hotel, unfortunately in front was a building site!! They were digging up the roads and pavement to presumably to improve the surfaces. This meant dust, noise and taxis could not get to the hotel. Whilst we were searching of our taxi we got scamed by bogus policemen who took our cash, Also rooms noisy as bedroom doors were being shut with very strong door closers. Hotel were adding at least 20% onto the actual cost of a taxi if they booked it for you.

Dear Guest, Thank you for your comments and for ranking us. I am sorry that your stay at Mercure Bh Retiro did not meet your expectations. I know the construction outside can cause inconvenience regarding noise and dust. However, I would like to inform you that it will end during the next weeks, and our location will officially be part of the "Zona Rosa" from Bogota. Regarding the taxis from the hotel, this a third party company that gives services only for tourism purposes and prices variety, however the hotel can also help you with hiring yellow cab services in order to fulfill your needs anytime. We hope to have a new opportunity in the future to have you back again with us, and give you the real experience we deliver every time. Kind regards, Emma Juliana Medina Manager

Decent business hotel

Customer review rating 4.5/5

Joseph L. Business - 22/09/2019 AccorHotels review

Overall, the hotel is fine for a business trip and the location is relatively good with restaurants around it. I would have liked to have seen a slightly more complete (more hot protein, other than eggs) breakfast. The staff was friendly. I was disappointed that my room was not cleaned or shampoo replenished 1 day but I know I could have asked for more. The soap dish was kind of funny and not very stable, at the bathroom sink. I was glad there was an iron and ironing table available.

Dear Mr. L., Thank you for taking the time to tell us about your experience at the Mercure Bogota Bh Retiro. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Mercure, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address absence of amenities as you should have a replacement daily. Also, I will check with our chef new products to add as protein to our breakfast. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Emma Juliana Medina Manager

Excelente trato

Customer review rating 4.5/5

Emilio H. Business - 09/09/2019 AccorHotels review

Estancia agradable ambiente cordial

Estimado Sr. H., Muchas Gracias por su comentario positivo acerca de nuestro hotel y por resaltar el excelente trató recibido por parte de todos nuestros colaboradores. Nos alegra que haya disfrutado su estancia con nosotros y esperamos poder pronto verlo de vuelta. Atentamente, Emma Juliana Medina Directora
Customer review rating 4.5/5

M. Business - 08/09/2019 AccorHotels review

Good location, kind personnel, nice breakfast. Pretty minimalistic and literally no gym.

Dear Mr. Schiattone, Thank you for taking the time to tell us about your experience at the Mercure Bogota Bh Retiro. I am sorry that your experience at the gym did not meet your expectations; please allow me to express my sincerest apologies. At Mercure, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Emma Medina Manager
Customer review rating 4.5/5

Anonymous Couples - 26/08/2019 AccorHotels review

Everyone was kind and friendly. The location was good and the room was quiet. Our stay would have been more enjoyable and restful if the bed was more comfortable. It was just too hard!!

Dear Natalia O., We very much appreciate your comments regarding your stay at the Mercure Bogota Bh Retiro. It is always a pleasure to receive positive feedback. I will share your comments with our team. I understand the inconvinience with the mattress, we are looking forward for an invesment on this matter for the first trimester of 2020 by having toppers on top of mattresses upon request for our guest. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Emma Juliana Medina Manager
Customer review rating 4.5/5

Anonymous Business - 22/08/2019 AccorHotels review

The personnel was very good and welcoming. However, the issue we had was teh work in the street strating at 5AM to 7PM and this was really annoying. Also, as most places in Bogota, the hotel did not have an heating/ AC system and it since the days were cold, it was very cold in the room. Thank you, Philippe

Dear Philippe, Thank you for taking the time to tell us about your experience at the Mercure Bogota Bh Retiro. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Mercure, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. We know that the work at the street had been an inconvinient for some of our guest. However I woud like to inform you that they will soon finish their work. Regarding the heating, please, on your next visit do not hesitate on asking for one. We do not have one permanently in the room, however or housekeeping team can help you with it. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Emma Medina Director

NOT GOOD

Customer review rating 4.5/5

Anonymous Business - 13/08/2019 AccorHotels review

one of the most deception hotel experience, reception people are not cute and security people also and they way that you put the mini bar and snacks products it is like a joke, you put several products just to force a sale, a totally kind of deception, but the worst was the reception person (Giancarlo Rivera) he beieved that he is the hotel owner as the same the security Guard named Yimi or something like that, hoping no to back to that kind of servce that you have, the only good thing that you have is the breakfast, because you don't even have air and weather in your rooms, and the noise it was horrible in the nights.

Estimado Sr. M., Le agradecemos el tiempo que se ha tomado para hacernos llegar los comentarios sobre su estancia en Mercure Bogotá Bh Retiro. Sentimos enormemente que su experiencia no haya alcanzado sus expectativas; por favor permítanos hacerle llegar nuestras mas sinceras disculpas. En Mercure, nos esforzamos en proporcionar un servicio de calidad a cada uno de nuestros clientes, por ello sus comentarios son muy importantes para nosotros. Por favor tenga por seguro que tomaremos las medidas necesarias para mejorar aquellos aspectos mencionados por usted; sin embargo lamentamos su percepción de la amabilidad del personal que nombra en su comentario los cuales por el horario son las personas encargadas del hotel y deben cumplir estrictamente con los protocolos de seguridad y leyes nacionales para el ingreso de todos los huéspedes y visitantes. Con respecto al aire acondicionado en las habitaciones efectivamente el hotel no cuenta con ello ; sin embargo para su mayor comodidad en la recepción podrá solicitar calefactores portátiles y ventiladores las 24 horas. Apreciamos sinceramente que haya compartido con nosotros este asunto y confiamos en que nos dé una nueva oportunidad para poder ofrecerle un servicio óptimo. Reciba un cordial saludo. Fernando Ardila Director

Safe and clean place in safe area

Customer review rating 4.5/5

Detlef R. Solo - 13/08/2019 AccorHotels review

Hotel and room were clean (toilet brush and kleenex tissue box I would have appreciated). Staff was friendly and helpful. On Sunday, room was made up quite late and only after I had complained it.

Dear Mr. R., We very much appreciate your comments regarding your stay at the Mercure Bogotá Bh Retiro. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Fernando Ardila Manager

No frills, pleasant stay

Customer review rating 4.5/5

Jean V. Business - 13/08/2019 AccorHotels review

Hotel is in a great location, with plenty to do during the day as well as evenings. Area is safe and well-connected. Room and common areas were spotless and staff helpful and friendly.

Dear Ms. V., We very much appreciate your comments regarding your stay at the Mercure Bogotá Bh Retiro. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Fernando Ardila Manager

Great

Customer review rating 4.5/5

Diego E. Business - 13/08/2019 AccorHotels review

Everything perfect, except that the street was in consrtruction (not your fault).

Dear Mr E., We very much appreciate your comments regarding your stay at the Mercure Bogota Bh Retiro. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Fernando Ardila Manager

Comfortable

Customer review rating 4.5/5

Diego C. Business - 16/07/2019 AccorHotels review

Nice location. The bed was clean and the room tidy. The breakfast was so good.... and a couple of beers in the bar were so nice. The staff was very kind and clear with all instructions.

Dear Mr. C., We very much appreciate your comments regarding your stay at the Mercure Bogota Bh Retiro. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Fernando Ardila Manager

Great location, kind staff

Customer review rating 4.5/5

Anonymous Business - 16/07/2019 AccorHotels review

Very nice hotel. Great location and kind staff. Comfortable and clean rooms. Breakfast is very boring and lacks options, especially for a long stay.

Dear Mr. M., Thank you for taking the time to tell us about your experience at the Mercure Bogotá Bh Retiro. At Mercure, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. We are working to get more options and better services at breakfast time. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Fernando Ardila Manager

Very friendly staff

Customer review rating 4.5/5

Anonymous Business - 16/07/2019 AccorHotels review

Roon was ok, It is a pity that there are no plugs Next to the bed. Staff very friendly and good service. I highly recommend to book the drivers instead of Uber ir taxis.

Dear Ms. A., Thank you for taking the time to tell us about your experience at the Mercure Bogotá Bh Retiro. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Mercure, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Fernando Ardila Manager

Great

Customer review rating 4.5/5

Anonymous Families - 03/07/2019 AccorHotels review

Great

Estimada Sra. Manuela, Le agradecemos el tiempo que se ha tomado para hacernos llegar los comentarios sobre su estancia en Mercure Bogota Bh Retiro. En Mercure, nos esforzamos en proporcionar un servicio de calidad a cada uno de nuestros clientes, por ello sus comentarios son muy importantes para nosotros. Por favor tenga por seguro que temdremos en cuenta sus observaciones para mejorar la calidad del desayuno. Apreciamos sinceramente que haya compartido con nosotros este asunto esperamos tener el gusto de atenderla muy pronto Reciba un cordial saludo. Fernando Ardila Director

Room was nice but there was too much loud in the hall

Customer review rating 4.5/5

Francisco Friends - 28/06/2019 AccorHotels review

Room was nice but there was too much noise in the hall, some guests were talking very loud at midnight or later

Dear Mr. G., Thank you for taking the time to tell us about your experience at the Mercure Bogotá Bh Retiro. At Mercure, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Sorry about the noise and We hope you understand some guest don´t respect tranquility other people but for sure If you report the situation We could let them handle this issue. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Fernando Ardila Manager

Comfortable but limited meal services

Customer review rating 4.5/5

Santiago I. Business - 22/06/2019 AccorHotels review

The hotel is comfortable, but it’s more a bed and breakfast than a hotel, since the lack of meal service beside breakfast is an important limitation (in spite of having some food available through an “improvised” menu at the bar, that has to be eaten at the lobby and no room service.

Dear Mr. I., Thank you for taking the time to tell us about your experience at the Mercure Bogota Bh Retiro. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Mercure, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. However I would like to inform you our hotel is business (bed and breakfast), We do have a coffee bar with light meals and drinks. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Fernando Ardila Manager

Excellent

Customer review rating 4.5/5

Hernan Business - 06/06/2019 AccorHotels review

Everything has amazing

Estimado Sr. U. Le agradecemos el tiempo que se ha tomado para hacernos llegar los comentarios sobre su estancia en Mercure Bogotá Bh Retiro. En Mercure, nos esforzamos en proporcionar un servicio de calidad a cada uno de nuestros clientes, por ello sus comentarios son muy importantes para nosotros. Por favor tenga por seguro que tomaremos las medidas necesarias para que siempre halla disponible la opción de gluten free en el desayuno. Apreciamos sinceramente que haya compartido con nosotros este asunto y confiamos en que nos dé una nueva oportunidad para poder ofrecerle un servicio óptimo. Reciba un cordial saludo. Fernando Ardila Director

i enjoyed the hotel very much

Customer review rating 4.5/5

Earla Solo - 30/05/2019 AccorHotels review

clean modern room.

Dear EARl A., We very much appreciate your comments regarding your stay at the Mercure Bogota Bh Retiro. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Fernando Ardila Manager

Most unpleasant experience in a Mercore hotel so far

Customer review rating 4.5/5

R. Business - 18/05/2019 AccorHotels review

Unfortunately I had the most unpleasant experience I have had so far in a Mercure Hotel. The receptionist, Alejandro, was by far the most unfriendly and rude person I have ever met in one hotel of this chain. I came to the hotel with one colleague who was accompanying me to do the check in, and he asked for her ID if she wanted to come up to the room, which was not going to happen. At no point did he try to find out if she was the second guest of the room. Then he thoroughly revised my ID documents, asking for multiple documents and asking about my immigration entry to the country, which unfortunately I did not have at the moment since I had to leave my passport at the reception of the conference I was attending that week. After finalizing the process by asking me for reconfirmation of all my personal data (which had never happened to me in any Accor hotel around the world), he asked again for the ID of my colleague in a very rude way. Luckily, my next reservation in Bogota was in a different Mercure hotel, not on this one. I would suggest a reinforcement of customer service basics for this particular person. On Check out I complained with the manager of turn, who offered me excuses for the behavior of the receptionist. This of course softened things a bit, but does not delete my overall poor impression of the unfriendly attention at this place.

Estimado Sr. R., Le agradecemos el tiempo que se ha tomado para hacernos llegar los comentarios sobre su estancia en Mercure Bogota Bh Retiro. En nombre de todo el equipo, quiero ofrecerle nuestras más sinceras disculpas; definitivamente el inconveniente con su colega, se trató de una eventualidad en la que nuestro colaborador Alejandro cumpliendo con los protocolos de seguridad pudo haberla incomodado pero esa no fue la intencion asi mismo al revisar sus docuemtos él se estaba asegurando que su sello de migracion le diera el beneficio de exencion de impuestos. Queremos que sepa que nuestra Gerente de Recepción está dando una retroalimentacion al equipo para asegurar el manejo apropiado a estas situaciones. Quedamos a su entera disposición para cualquier comentario adicional y esperamos nos den una oportunidad en el futuro de ofrecerles una estadía placentera. Cordialmente, Fernando Ardila Director
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