Mercure Bogota BH Retiro 4 stars

TripAdvisor rating 4.0/5 228 reviews
Mercure Bogota BH Retiro
See on a map
+ 18 Services
Book this hotel

Room 1

Number of guests
Children's age

Le Club AccorHotels

Free: become a member

When making a booking at this hotel:

  • I earn Status & Rewards points

  • I can use my Rewards points

  • I benefit from advantages

  • I can take advantage of the Members' rate

You have reached the maximum of 6 favourite hotels, please remove one favourite before adding a new one.

Hotel extras

  • Strategic location

  • Close to Zona G and 93 Park in Bogotá

  • A few blocks away from the El Retiro, Andino and Atlantis shopping malls

  • Less than a mile from the restaurants, bars and clubs in Zona T.

  • Nightlife destination - Andrés Carne de Res (less than 547 yards/500 m away)

Services in the hotel and nearby

Check-in from 15h00

Check out up to 12h00

Paying

Services and practical information
  • WIFI/Internet Access
  • Parking
  • Accessibility for people with reduced mobility
  • 100% non-smoking hotel
  • AEROPUERTO EL DORADO
  • Languages spoken at the hotel
  • Reception open 24 hours a day
  • LATE CHECK-OUT UP TO 6PM
  • Shoe shine machine
  • Porter
Catering
  • Breakfast
  • 1 bar(s)
Leisure and activities
  • Fitness centre
  • Well-being
Business services
  • 2 meeting room(s)
  • Business centre
  • Copy/print service available

Hotel location

Mercure Bogota BH Retiro

Av Cll 80 no 10-11
110221
bogota
colombia

Tel: +5717563177

Fax: (+57)1/7563177

Contact email

Check-in from 15h00

Check out up to 12h00

  • ESTACION HEROES :   TRASMILENIO HEROES

  • By plane

    AEROPUERTO EL DORADO At 16km / 9.94 miles - Shuttle paying

  • By train

    ESTACION HEROES At 1km / 0.62 miles

GPS :4.6637916, -74.053359

Our accommodations

53 comfortable and modern rooms with everything you need for well-deserved relaxation after a day's work. Equipped with WIFI, iPod docking station, LCD TV with cable channels, minibar and coffee machine.

Standard Rooms with 1 queen-size bed

  • Max. number of persons: ‌2
  • Area: From 21
  • Views: Park view, City side *

* Subject to availability

  • Wireless internet in your room
  • High speed internet
  • Coffee/tea making facilities
  • Satellite/cable colour TV
  • Business Desk(...)

Our restaurants and bars

CAFFE BAR

Photo non contractuelle / Strictly non binding

Dinner

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Your meetings and events

Our meeting rooms

  • Number of meeting rooms: 2

  • Maximum size: 21 m²

  • Maximum capacity: 20 people

  • Maximum banquet capacity: 8 people

Find out more

Our guest reviews for
Mercure Bogota BH Retiro

100% genuine reviews from our guests

Find out more

AccorHotels Rating 4.5/5

431 reviews

tripadvisor tripadvisor

TripAdvisor Rating 4.0/5

228 reviews

TripAdvisor Certificate of Excellence
Certificate of excellence 2019

Great

Customer review rating 4.5/5

Anonymous Families - 03/07/2019 AccorHotels certified review

Great

Estimada Sra. Manuela, Le agradecemos el tiempo que se ha tomado para hacernos llegar los comentarios sobre su estancia en Mercure Bogota Bh Retiro. En Mercure, nos esforzamos en proporcionar un servicio de calidad a cada uno de nuestros clientes, por ello sus comentarios son muy importantes para nosotros. Por favor tenga por seguro que temdremos en cuenta sus observaciones para mejorar la calidad del desayuno. Apreciamos sinceramente que haya compartido con nosotros este asunto esperamos tener el gusto de atenderla muy pronto Reciba un cordial saludo. Fernando Ardila Director

Room was nice but there was too much loud in the hall

Customer review rating 4.5/5

Francisco Friends - 28/06/2019 AccorHotels certified review

Room was nice but there was too much noise in the hall, some guests were talking very loud at midnight or later

Dear Mr. G., Thank you for taking the time to tell us about your experience at the Mercure Bogotá Bh Retiro. At Mercure, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Sorry about the noise and We hope you understand some guest don´t respect tranquility other people but for sure If you report the situation We could let them handle this issue. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Fernando Ardila Manager

Comfortable but limited meal services

Customer review rating 4.5/5

Santiago I. Business - 22/06/2019 AccorHotels certified review

The hotel is comfortable, but it’s more a bed and breakfast than a hotel, since the lack of meal service beside breakfast is an important limitation (in spite of having some food available through an “improvised” menu at the bar, that has to be eaten at the lobby and no room service.

Dear Mr. I., Thank you for taking the time to tell us about your experience at the Mercure Bogota Bh Retiro. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Mercure, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. However I would like to inform you our hotel is business (bed and breakfast), We do have a coffee bar with light meals and drinks. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Fernando Ardila Manager

Excellent

Customer review rating 4.5/5

Hernan Business - 06/06/2019 AccorHotels certified review

Everything has amazing

Estimado Sr. U. Le agradecemos el tiempo que se ha tomado para hacernos llegar los comentarios sobre su estancia en Mercure Bogotá Bh Retiro. En Mercure, nos esforzamos en proporcionar un servicio de calidad a cada uno de nuestros clientes, por ello sus comentarios son muy importantes para nosotros. Por favor tenga por seguro que tomaremos las medidas necesarias para que siempre halla disponible la opción de gluten free en el desayuno. Apreciamos sinceramente que haya compartido con nosotros este asunto y confiamos en que nos dé una nueva oportunidad para poder ofrecerle un servicio óptimo. Reciba un cordial saludo. Fernando Ardila Director

i enjoyed the hotel very much

Customer review rating 4.5/5

Earla Solo - 30/05/2019 AccorHotels certified review

clean modern room.

Dear EARl A., We very much appreciate your comments regarding your stay at the Mercure Bogota Bh Retiro. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Fernando Ardila Manager

Most unpleasant experience in a Mercore hotel so far

Customer review rating 4.5/5

R. Business - 18/05/2019 AccorHotels certified review

Unfortunately I had the most unpleasant experience I have had so far in a Mercure Hotel. The receptionist, Alejandro, was by far the most unfriendly and rude person I have ever met in one hotel of this chain. I came to the hotel with one colleague who was accompanying me to do the check in, and he asked for her ID if she wanted to come up to the room, which was not going to happen. At no point did he try to find out if she was the second guest of the room. Then he thoroughly revised my ID documents, asking for multiple documents and asking about my immigration entry to the country, which unfortunately I did not have at the moment since I had to leave my passport at the reception of the conference I was attending that week. After finalizing the process by asking me for reconfirmation of all my personal data (which had never happened to me in any Accor hotel around the world), he asked again for the ID of my colleague in a very rude way. Luckily, my next reservation in Bogota was in a different Mercure hotel, not on this one. I would suggest a reinforcement of customer service basics for this particular person. On Check out I complained with the manager of turn, who offered me excuses for the behavior of the receptionist. This of course softened things a bit, but does not delete my overall poor impression of the unfriendly attention at this place.

Estimado Sr. R., Le agradecemos el tiempo que se ha tomado para hacernos llegar los comentarios sobre su estancia en Mercure Bogota Bh Retiro. En nombre de todo el equipo, quiero ofrecerle nuestras más sinceras disculpas; definitivamente el inconveniente con su colega, se trató de una eventualidad en la que nuestro colaborador Alejandro cumpliendo con los protocolos de seguridad pudo haberla incomodado pero esa no fue la intencion asi mismo al revisar sus docuemtos él se estaba asegurando que su sello de migracion le diera el beneficio de exencion de impuestos. Queremos que sepa que nuestra Gerente de Recepción está dando una retroalimentacion al equipo para asegurar el manejo apropiado a estas situaciones. Quedamos a su entera disposición para cualquier comentario adicional y esperamos nos den una oportunidad en el futuro de ofrecerles una estadía placentera. Cordialmente, Fernando Ardila Director

Very noise room party until 2am

Customer review rating 4.5/5

Ana G. Solo - 08/05/2019 AccorHotels certified review

The room was very noise. Call reception no answer I just went to sleep and rest was very noise

Dear Mrs. Ana, Thank you for taking the time to tell us about your experience at the Mercure Bogota Bh Retiro. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Mercure, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Fernando Ardila Manager

Nice place, nice hotel

TripAdvisor rating 4.0/5

Scenic00510345481 Business - 04/05/2019 TripAdvisor review

Hotel is in a very nice area, walking distance from several restaurants, bars, coffee shops etc. Hotel has a good breakfast and room (I staid in #6 floor) was good and cosy. Hotel staff were polite and helpful

Dear Scenic00510345481 Thank you for share your experience and opinión about our Hotel, allowing more travelers to know about Mercure Bogotá bh Retiro and our services. It has been a pleasure to have you at home, and we would like to welcome you back in a near future. Sincerely Fernando Ardila Manager

Thanks

Customer review rating 4.5/5

P. Business - 28/04/2019 AccorHotels certified review

Very happy by the service and welcome To improve it is the quality of noise of rooms due to we listen everything from outside

Dear Mr GIRARDIN, Thank you for taking the time to tell us about your experience at the Mercure Bogota Bh Retiro. At Mercure, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address your observations. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Fernando Ardila Manager

Excelente

Customer review rating 4.5/5

Vinicio Business - 31/03/2019 AccorHotels certified review

Comoda, agradables, limpio

Estimado Sr. G. Le agradecemos enormemente sus comentarios en relación a su estancia en Mercure Bogota Bh Retiro. Es siempre un placer recibir comentarios positivos y constructivos. Como Mercure estamos comprometidos con brindar un excelente servicio a nuestros huespedes es por ello que revisaremos el tema del desayuno para mejorarlo y que en su proxima estadia tenga el gusto de disfrutar los cambios. Agradeciéndole una vez mas que haya compartido su experiencia con nosotros y esperando que su próxima visita sea tan agradable como la anterior. Reciba un cordial saludo. Fernando Ardila Director

Staff courteus but flush didn't work and no hot water

Customer review rating 4.5/5

Anonymous Families - 19/03/2019 AccorHotels certified review

The staff was very courteous. However coffee maker was not fully stocked. Flush did not work. Absolutely no hot water.

Dear Mrs. P., Thank you for taking the time to tell us about your experience at the Mercure Bogota Bh Retiro. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Mercure, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Fernando Ardila Manager

Breakfast

Customer review rating 4.5/5

André O. Business - 11/03/2019 AccorHotels certified review

My experience was good, but there is two points that I didn't like. 1 - The first point was I had one reservation to one week, for some reason I paid from Monday to Saturday in advanced and extended two more day at the weekend, at the moment that I did the extension I asked attendant about breakfast if it was included in my reservation, she told me that yes it was. During checkout, attendant informed me that I breakfast was not included and I should to pay for it. I paid but didn't agree. 2 - During the week the breakfast is very good but at the weekend it slowdown the quality a little bit, had one day, I arrived 09:30am to have breakfest and guys from kitchen were removing everything from the table, so if the time goes until 10:00am, everything should be available. The price is the same, so the quality should be the same. 3 - Sometimes even with "Do not disturb in my room" people come in. It was inconvenient, my wife were in the room and one guy want to fix something there, she was alone and don't wanna to share the space with hotel employee. Best, André

Dear Mr. De O., Thank you for taking the time to tell us about your experience at the Mercure Bogota Bh Retiro. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Mercure, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We check your reservation from february 18 to 25 and doesn´t included breakfast. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Fernando Ardila Manager

Relaxing

Customer review rating 4.5/5

Elaine L. Business - 06/03/2019 AccorHotels certified review

Great attention! Great Staff!! Willing to help and Great location!!!

Dear MS Elaine, We very much appreciate your comments regarding your stay at the Mercure Bogota Bh Retiro. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Fernando Ardila Manager

Agradable

Customer review rating 4.5/5

Rafael H. Business - 27/02/2019 AccorHotels certified review

Tranquila

EstimadoSr. H., Le agradecemos enormemente sus comentarios en relación a su estancia en Mercure Bogota Bh Retiro. Es siempre un placer recibir comentarios positivos. Haremos extensivos sus agradables observaciones a nuestro equipo. Estoy seguro que estos comentarios servirán de estímulo a todo nuestro equipo ya que continuamente se esfuerza en mejorar la calidad de nuestros servicios. Agradeciéndole una vez mas que haya compartido su experiencia con nosotros y esperando que su próxima visita sea tan agradable como la previa. Reciba un cordial saludo. Fernando Ardila Director

Nice stay

Customer review rating 4.5/5

Carlos Business - 24/02/2019 AccorHotels certified review

Almost everything was very good. I had a couple of issues, for no apparent reason the safe one day could not be opened with the correct code. No big deal until someone at the front desk told me the person in charge of reopening would get to the hotel at 10 pm so he would be at my room at that time. At 10:30 pm I had to go downstairs to ask if that was going to happen, which it finally did. Second, a friend of mine (staying there at the same time) got sick dining on a hotel salad.

Estimado Sr. R. Le agradecemos el tiempo que se ha tomado para hacernos llegar los comentarios sobre su estancia en Mercure Bogotá Bh Retiro. En Mercure, nos esforzamos en proporcionar un servicio de calidad a cada uno de nuestros clientes, por ello sus comentarios son muy importantes para nosotros. Por favor tenga por seguro que tomaremos las medidas necesarias para que no vuelva a ocurrir lo acontecido durante su estancia, sin embargo le queremos informan que haciendo seguimiento el Sr. Serrano nos informo que posiblemente lo que le cayo mal fue el cambio de dieta o algo que comió fuera del hotel ese día. Apreciamos sinceramente que haya compartido con nosotros este asunto y confiamos en que nos dé una nueva oportunidad para poder ofrecerle un servicio óptimo. Reciba un cordial saludo. Fernando Ardila Director

Great Location, Property Needs Help

TripAdvisor rating 4.0/5

Reginald W Solo travel - 28/01/2019 TripAdvisor review

Smaller hotel in a great location. Breakfast was good, chef varied items, very helpful. Front desk was very helpful. Hallway outside my room was dark as the motion detectors did pick up my movements to turn light on. Room didn't have heat so evenings were cooler than ideal. Shower needed about 10 minutes to have warm water. Bathroom showed evidence of a repair with towel hooks and soap disk loose on the wall. When I first turned on the water to wash hands. Brown water came out. Hallway outside room looks like they could have had water leak. Bed was not comfortable, left a day early as a result.

Dear Mr. Woodroffe Thank you for taking the time to tell us about your experience at the Mercure Bogotá Bh Retiro. At Mercure, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. Unfortunately We had hydraulic problems so We cut the water for a few momments thats why the first water coming a little be turbid, also We have heaters and additional blankets for the rooms, to avoid the cold of the nights 24 hour at reception by request. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Best regards Fernando Ardila Manager

Beyond expectations

Customer review rating 4.5/5

Anonymous Solo - 17/01/2019 AccorHotels certified review

I truly enjoyed the room and its quietness despite being a lower floor. I wish I had spent more time at your property but certainly will be top of mind next time I visit Bogota

Dear Mr. Lourenco, We very much appreciate your comments regarding your stay at the Mercure Bogota Bh Retiro. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Fernando Ardila Manager

Appropriate Location, Friendly Staff

TripAdvisor rating 4.0/5

500detlef Solo travel - 17/01/2019 TripAdvisor review

The hotel's location in northern Bogotá, which is the modern part of the city, feels safe and is quite lively at night. Good public transport except late at night. Hotel staff is friendly and helpful. Breakfast choice offers all you can expect with some Colombian specialities as extras.

Dear Mr Detlef, Thank you very much for taking the time to share your opinión about our Hotel. We appreciate a lot your comments and the recommendaiton you make; we are sure your comments help to more people know us and wish to come to Mercure Bogotá bh Retiro. We look forward for your soon return. Sincerely, Fernando Ardila Manager

PERFECT BUT NOT HAVING A RESTAURANT AFFECTS THE STAY.

Customer review rating 4.5/5

Mariana R. Business - 11/01/2019 AccorHotels certified review

EXCELLENT PERSONAL, RECEPTIONIST, MANAGERS, ETC - GOOD LOCATION. PERFECT BUT NOT HAVING A RESTAURANT AFFECTS THE STAY.

Estimada Sra. Mariana, Le agradecemos enormemente sus comentarios en relación a su estancia en Mercure Bogotá Bh Retiro. Es siempre un placer recibir comentarios positivos. Haremos extensivos sus agradables observaciones a nuestro equipo. Con respecto al servicio de restaurante i bien no contamos con si ofrecemos un servicio de café bar con algunas comidas ligeras, ademas de que la zona le brinda la mejor oferta gastronómica de Bogotá Agradeciéndole una vez mas que haya compartido su experiencia con nosotros y esperando que su próxima le podamos ofrecer un servicio optimo. Reciba un cordial saludo. Fernando Ardila Director

Great room, location and service

TripAdvisor rating 4.0/5

136marisab Couples - 09/01/2019 TripAdvisor review

The room and bathroom had both a great size, super clean, great location, great service at the reception. The only thing that was not so good was The breakfast that was really simple, with only few options.

Dear Ms. Marisa, We want to thank you for your comments, we feel very happy to see that you enjoyed most of our services. Your opinion is very important to us, we take it very seriously and we will make the appropriate improvements to our breakfast. It is our hope to have a second opportunity to welcome you. Best regards Fernando Ardila Manager
Our most recent 20 reviews

In partnership with TripAdvisor

Our other hotels nearby

All our hotels in bogota