Hotel - Mercure Bogota BH Retiro
Mercure Hotel Mercure Hotel

Mercure Bogota BH Retiro

4.0/5 152 reviews
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  • The hotel has wifi WIFI/Internet Access
  • The hotel serves breakfast Breakfast
  • The hotel has a bar Bar
  • The hotel has a parking Parking
  • The hotel does not have a restaurant Restaurant
  • The hotel does not have air conditioning in rooms Air Conditioning
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Services in the hotel and nearby

Check-in from 15h00
Check out up to 12h00

Services and practical information

Paying
  • WIFI/Internet Access
    • WiFi at the hotel
    • High-speed Internet (Paying)
    • WIFI in the communal areas
    • Fiber optic technology provides the highest possible speed of Internet connection. (Paying)
  • Parking
    • Private indoor parking
    • Well-lit parking
  • Accessibility for people with reduced mobility
    • Reduced mobility rooms
    • Wheelchair access
    • Reduced mobility facilities
    • Accessible bathroom
  • 100% non-smoking hotel
  • AEROPUERTO EL DORADO
  • Languages spoken at the hotel
    • English
    • Spanish
  • Reception open 24 hours a day
  • LATE CHECK-OUT UP TO 6PM
  • Shoe shine machine
  • Porter

Leisure and activities

  • Fitness centre
  • Well-being
    • Massage (Paying)
    • Sauna

Catering

  • Breakfast
  • 1 bar(s)
  • Room service

Business services

  • 2 meeting room(s)
  • Business centre
    • Business center with support staff
    • Self service business centre
  • Copy/print service available
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Hotel location

Our rooms

53 comfortable and modern rooms with everything you need for well-deserved relaxation after a day's work. Equipped with WIFI, iPod docking station, LCD TV with cable channels, minibar and coffee machine.

  • 53 rooms
  • 100% non-smoking hotel
  • 1 rooms for people with reduced mobility
    • 110/120 V AC
    • Turn down service
    • Safe deposit box in room
    • Bathroom doors 32 inches wide
    • Telephone
    • Radio in room
    • Opening windows
    • Direct dial telephone
    • Telephone in bathroom
    • Work desk in all rooms
    • Satellite/cable colour TV
    • Phone with 2 handsets in room
    • Minibar
    • Coffee/tea making facilities
    • Shower
    • Hair dryer in bathroom
    • Make-up/magnifying mirror
    • Keycard-operated door locks
    • Audible smoke alarms in rooms
    • Deadbolts and/or locks in rooms
    • Security peephole
    • Smoke alarm in room
    • Emergency info in rooms
    • Alarm clock
    • Operator wake up call
    • Automatic wake up call
Our rooms fittings

Our restaurants and bars

See all our restaurants and bars

Your meetings and events

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4.5/5 AccorHotels Rating 129 reviews

Our guest reviews for Mercure Bogota BH Retiro

100% genuine reviews from our guests

Find out more
tripadvisor tripadvisor
4.0/5 TripAdvisor Rating 152 reviews
TripAdvisor Certificate of Excellence Certificate of excellence 2018
Anonymous Business - 09/07/2018 AccorHotels certified review
« Staying at Hotel Mercure Retiro was a lovely experience - warm and welcoming staff, excellent service, comfortable accommodations, and a great location. »

I love staying at a hotel Mercure Retiro - the rooms are comfortable and clean, the staff are friendly, courteous and very responsive, the breakfasts are delicious (and the breakfast staff terrific), and the neighborhood is lovely as well.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mrs. A., We very much appreciate your comments regarding your stay at the Mercure Bogota Bh Retiro. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Fernando Ardila Manager

Gregorio P. Business - 09/07/2018 AccorHotels certified review
« Stay on Mercure Bogota »

Since our arrival all the attention and disposition of the staff was excellent, the room was clean, the bed very good, the breakfast service really good in general, highly recommended.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mr. P., We very much appreciate your comments regarding your stay at the Mercure Bogota Bh Retiro. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Fernando Ardila Manager

Anonymous Solo - 23/06/2018 AccorHotels certified review

The facilities and staff of the hotel are very good

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mr. D., We very much appreciate your comments regarding your stay at the Mercure Bogota Bh Retiro. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Fernando Ardila Manager

Anonymous Couples - 18/06/2018 AccorHotels certified review
« Not good enough to comeback »

Its well located, room too small, bathroom to small.....too much noises with the doors slamming themselves every morning

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mr. A., Thank you for taking the time to tell us about your experience at the Mercure Bogota Bh Retiro. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Mercure, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Fernando Ardila Director

F O. Business - 04/06/2018 AccorHotels certified review
« Great Hotel »

Very convenient, well located, comfortable and staff very friendly and helpful.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mr. O., We very much appreciate your comments regarding your stay at the Mercure Bogotá It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Fernando Ardila Director

Rafael C. Couples - 03/06/2018 AccorHotels certified review
« Loved the location »

Location is perfect! The lack of AC is not a good thing for others from countries where sleeping in a cold room is a must. The option of having it should be available. Service was exceptional so it was the breakfast. Thank you all. See u soon.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mr. C., We very much appreciate your comments regarding your stay at the Mercure Bogota Bh Retiro. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Regarding AC We don´t have however guest could ask for heater or fan if they need . Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Fernando Ardila Manager

Francis L. Business - 02/06/2018 AccorHotels certified review
« Warm welcome, early check in and great service. »

Staff were excellent.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mr. l., We very much appreciate your comments regarding your stay at the Mercure Bogota Bh Retiro. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Fernando Ardila Manager

Derrick W. Couples - 29/05/2018 AccorHotels certified review
« Pleasant »

Friendly and helpfull staff. Pleasant surroundings and well-located

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mr. W., We very much appreciate your comments regarding your stay at the Mercure Bogota Bh Retiro. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Fernando Ardila Director

Felipe T. Couples - 27/05/2018 AccorHotels certified review
« Excellent »

Our estancy was really good. The Hotel cober d all our expectations. Pretty well!!

Our hotel has responded to the review
Our hotel has responded to the review

Estimado Sr T., Le agradecemos enormemente sus comentarios en relación a su estancia en Mercure Bogota Bh Retiro. Es siempre un placer recibir comentarios positivos. Haremos extensivos sus agradables observaciones a nuestro equipo. Estoy seguro que estos comentarios servirán de estímulo a todo nuestro equipo ya que continuamente se esfuerza en mejorar la calidad de nuestros servicios. Agradeciéndole una vez mas que haya compartido su experiencia con nosotros y esperando que su próxima visita sea tan agradable como la previa. Reciba un cordial saludo. Fernando Ardila Director

Adriana Business - 18/05/2018 AccorHotels certified review
« Nice hotel and helpful personnel »

Nice stay, personnel always trying to help and solve any situation.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Sra Adriana, We very much appreciate your comments regarding your stay at the Mercure Bogota Bh Retiro. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Fernando Ardila Manager

Carlos C. Business - 23/04/2018 AccorHotels certified review
« Normal »

The people in Lobby and Restaurant are excellent. The maintenance and quality in the room and bathroom are below the standard for this kind of Hotel

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mr. Carlos C., Thank you for taking the time to tell us about your experience at the Mercure Bogota Bh Retiro. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Mercure, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Fernando Ardila Director

Anonymous Business - 18/04/2018 AccorHotels certified review
« Very nice but too noisy »

Staff is excellent. Breakfast is very tasty. Only drawback is noise. There are no carpets or curtains to deaden the sound of doors closing, plumbing usage or conversations. Great hotel if you're a very sound sleeper. Otherwise....

Our hotel has responded to the review
Our hotel has responded to the review

Dear Leonard C., Thank you for taking the time to tell us about your experience at the Mercure Bogota Bh Retiro. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Mercure, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Fernando Ardila Director

Priscila Business - 28/03/2018 AccorHotels certified review
« Good location but no so comfortable »

The hotel is very well located, near the best mall and restaurants in town. Staff is very friendly and always willing to help. The room is not so comfortable: bed should be softer, shower has not good pressure so low level of water drops and no air conditioning.

Our hotel has responded to the review
Our hotel has responded to the review

Estimada Priscila A., Le agradecemos el tiempo que se ha tomado para hacernos llegar los comentarios sobre su estancia en Mercure Bogota Bh Retiro. Sentimos enormemente que su experiencia no haya alcanzado sus expectativas; por favor permítanos hacerle llegar nuestras mas sinceras disculpas. En Mercure, nos esforzamos en proporcionar un servicio de calidad a cada uno de nuestros clientes, por ello sus comentarios son muy importantes para nosotros. Por favor tenga por seguro que tomaremos las medidas mejorar nuestro producto. Apreciamos sinceramente que haya compartido con nosotros este asunto y confiamos en que nos dé una nueva oportunidad para poder ofrecerle un servicio óptimo. Reciba un cordial saludo. Fernando Ardila Director

Silvio Families - 17/03/2018 AccorHotels certified review
« The hotel was good but the booking scam between Booking.com and Mercure was a terrible experince »

I booked two rooms using Booking.com and received a confirmation clearly stating "incluye impuestos y cargos". I arrived to the hotel just to be told that I had to pay 19% taxes. The hotel blamed the issue on Booking.com so I had to pay (not many alternatives at 11:00 pm). It is hard to believe that Booking.com is in this scam by themselves. However when I am back in Australia I will lodge a formal complain not only with Booking.com but also with Accord (I am a member) and the Australian ombudsman. This is not about the money but the sad fact that this is still happening in Colombia when we are all encouraging people overseas to come and visit our beautiful country

Our hotel has responded to the review
Our hotel has responded to the review

Dear Silvio E., Thank you for taking the time to tell us about your experience at the Mercure Bogota Bh Retiro. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Mercure, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. However please keep in mind 19% IVA tax is for Colombian citizens and isn´t included in the final price offer by Booking.com (it is a warning close to the final price always); for Colombian citizens like you but resident in other countries apply this exception too but you must to show on check in to receptionist your ID or passport from your resident country (Australia this case) but you didn´t give us a copy of this document because you forgot in Pereira as you said to Front Desk Manager female; this is mandatory for apply exception. We really appreciate your understanding. If you need additional information please don´t hesitate to contact us. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Fernando Ardila Manager

Carolina Business - 16/03/2018 AccorHotels certified review
« the service is good but the sheets smell TERRIBLY »

the hotel smells humid. the sheets smell so bad that I don't think I will stay there again. they have me a headache

Our hotel has responded to the review
Our hotel has responded to the review

Dear Carolina t., Thank you for taking the time to tell us about your experience at the Mercure Bogota Bh Retiro. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Mercure, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Fernando Ardila Manager

284rogerv Business - 18/01/2018 TripAdvisor review
« Perfectly located »

Ideally located: three shopping centra, dozens of restaurants, bars, clubs within walking distance in a safe and nice area and only 30 min taxi from airport. The rooms are comfortable, the personnel is helpful, though they miss the "Colombian warmth" I had gotten used to. The only somewhat weaker point: breakfast is limited in choice and of average quality. especially in the land of gorgeous fresh fruit and "jugos"...

Our hotel has responded to the review
Our hotel has responded to the review

Dear Roger Thanks for your feedback this is very important for us, We glad to know you stayed with us was confortable, Your comment about the breakfast is very important will provide more options. We hope to see you very soon

Francis D Solo travel - 23/12/2017 TripAdvisor review
« Bed was not cleaned in 2 rooms »

I stayed 4 nights in December in this hotel. I wish I stayed somewhere else. After getting in the room and unpacking all my stuff, I was shoked when I open the bed to realized that it wasn`t clean, hair and sheets not cleaned. They gave me an other room wich I went to check and realized that it was the same problem. So I ended up in the third (smaller) room which was ok. Didn`t feel that the front desk was sorry, still got offered an upgrade the next morning wich I declined (didn`t want to pack and move all my stuff one more time in the possiblity of ending up in room with an other dirty bed. I also got a free drink offered but at the time to get it, again the staff didn`t care just told me that the bar was closed the whole month. Only the front desk manager fixed the situation (which was to go in the refregirator to get something). I got waken up at 10 am by construction on the floor above my room. When I asked the front desk what was going on, they told me they were only painting. There was noise of drills and hammer. I told them to put a sign to advice their guest about the renovations, which they did the next day. Finally booked a taxi at the front desk. They gave me a rate, didn`t mention that if putted on the room extra charges will apply. To resume: Bed not clean, communication with their guest is insufficient and they give a feeling that they simply don`t care.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mr Francis Thanks for your important feedback, We apologies for the mistakes you found, I going to review personally what happened on this case to take actions to prevent this situation again, We hope you choose Mercure bh Retiro again to show you this situation itsn´t normal

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