Hotel - Mercure Bursa Hotel
Mercure Hotel Mercure Hotel

Mercure Bursa Hotel

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4.6/5 221 reviews
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  • The hotel has wifi WIFI/Internet Access
  • The hotel serves breakfast Breakfast
  • The hotel has a bar Bar
  • The hotel has a parking Parking
  • The hotel has a restaurant Restaurant
  • The hotel has air conditioning in rooms Air Conditioning
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Services in the hotel and nearby

Check-in from 14h00
Check out up to 12h00
Paying

Services and practical information

  • WIFI/Internet Access
    • WiFi at the hotel
    • WIFI in the communal areas
    • WiFi in your room
    • WiFi access
  • Private indoor parking
  • Accessibility for people with reduced mobility
    • Reduced mobility rooms
    • Accessible bathroom
  • Air conditioning

Catering

  • Breakfast
  • 2 restaurant(s)
  • 1 bar(s)
  • Room service
    • Hot meals
    • Cold snacks
    • Opening hours : Week 00:00-00:00
    • Opening hours : Week-end 00:00-00:00

Business services

  • 7 meeting room(s)
  • Conventions hotel
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Hotel location

Our rooms

  • 136 rooms
  • 119 non-smoking rooms
  • 1 rooms for people with reduced mobility
  • Crib on request
    • Air conditioning
    • Safe deposit box in room
    • WiFi in your room
    • Crib on request
    • Shower
    • Hair dryer in bathroom
Our rooms fittings

Our restaurants and bars

See all our restaurants
See all our restaurants and bars

Your meetings and events

4.6/5 AccorHotels Rating Based on 221 reviews

Our guest reviews for Mercure Bursa Hotel

100% genuine reviews from our guests

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AccorHotels certified review
Anonymous Couples - 13/02/2018
« Satisfied but could be better »

Overall good experience. My only disappointment with the hotel are the check-in process & check-out processes; during check-in receptionist insisted on getting an advance payment just in case I will leave the hotel without paying. you are not making your guests much welcomed this way. And then because there was an advance payment it took them so long in check-out.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mr. Onur Dede, Thank you for taking the time to tell us about your experience at the Mercure Bursa Hotel. At Mercure, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please be informed that asking authorization or cash deposit is a standard procedure which is applied all over the world in all of the hotel chains. However I am sorry to hear that you had waited too long, rest assured that we will take appropriate measures to shorten the waiting time during check out in regards to refunds for advanced payments or cash deposits. However I am sad to inform you that we are not able to cancel the procedure for this process. We appreciate your sharing your concerns, and it is our hope to see you back again in the near future. Yours Sincerely, Ipek Izmirli Front Office Manager

AccorHotels certified review
Timur T. Families - 02/02/2018
« Happy Customer from the room #618 »

Nice hotel, good location. Smiling and helpful staff. Breakfast was fair. But I loved the possibility to order omlet to the kitchen. At the pool doen't need to use swimming cap. Nice. Pillows were a bit uncomfortable and it was too late when I discovered the card on the side table to chose other tyhpe of pillows. My bad. :-) Service Staff Room was next to the room no. 618 and there were noises in the early morning when the staff started to their job. May be the isolation can be imporved?

Our hotel has responded to the review
Our hotel has responded to the review

Dear Timur Tanriover, We very much appreciate your comments regarding your stay at the Mercure Bursa Hotel. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Yeliz ÇELIK Guest Relations Executive

AccorHotels certified review
Abdul Families - 02/02/2018
« Very nice hotel on your way to Uludag Mountain »

The hotel is located in Bursa city on the way to Uludag mountain where all the ski activities are. The rooms are very good. Good area and the furniture is very good. The toilet is well designed and has all the soaps and shampoo you need. The reception staff, the valet person and the bell boy were excellent and courteous and friendly. The breakfast was average with a good variety. I was there with my wife and little kids. The problem is with one male waiter in the breakfast room. He was rude. If you expect service from a robot then you would not mind their attitude. Here are some examples. 1- he asked us if we wanted tea or coffee. I gave him my choice immediately. My wife asked a few questions about the coffee. He just left her mid-sentence. Both of us never got our drinks. 2- breakfast buffet service closes at 10:00 am. At exactly 10:00 they began removing the food from the buffet without giving us any notice. High quality hotels will notify you that the the buffet will be closed in a few minutes and we should get whatever we want now. This never happened. 3- I went to get water from the water dispenser at 10:05 but it was empty. 4- I then put a coffee mug in the automatic coffee machine and was about to push the button on my selection. The same waiter came to me and said in a rude voice that the machine is turned off. He could have offered to get me coffee, instead he just left me standing there. 5- my little boy wanted to our some cold milk on his cereal but the waiter told him the buffet was closed and there was no milk. He could have got him some cold milk from the kitchen but he never bothered. If not for the behavior of the breakfast waiter I would have rated the hotel at 5 stars.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Abdulhameed Alkhateeb, Thank you for taking the time to tell us about your experience at the Mercure Bursa Hotel. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Mercure, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Yours Sincerely, Ipek İzmirli Front Office Manager

AccorHotels certified review
Unhappyguest Families - 31/01/2018
« Disappointed. Did not meet expectations at all. »

We occupied 2 rooms. One room had no problems but one was terrible. It was not clean. It had a terrible smell, the bed sheets had hair in them, the countertops had oil stains. When we informed the reception they sent a cleaner to the room who agreed about the smell and stated that it was due to unclean “foreign guests”. He changed the bedding but replaced a double comforter with a single comforter. The room was sprayed with strong room perfume which covered the terrible smell. This should have all been done before new guests arrived. Aside from this, upon entering the room I called the thermal spa to make reservations for hamam use and was told there were no available appointment times until 12 noon the next day. This is check out time! So we could not use the hotel spa facilities or hamam. The spa receptionist was very unhelpful in giving me any information or assistance and I was speaking in Turkish. Lastly, the walls are incredibly thin. Normal conversation volume can be heard through the walls. The hotels live music in the bar can be heard all throughout the hotel until late at night. Overall we had a very disappointing stay.

Our hotel has responded to the review
Our hotel has responded to the review

Sayın Gungor A., Mercure Bursa Hotel ‘da gerçekleşen konaklamanız ile ilgili görüşlerinizi paylaştığınız için teşekkür ederiz. Konaklamanız süresince karşılaşmış olduğunuz olumsuz deneyimleri ve servislerimizdeki eksikliği tarafımıza ilettiniz. Öncelikle, yaşamış olduğunuz bu olumsuz durumdan ötürü, en içten özürlerimizi sunarız. Hizmet kalitemizi ve misafir memnuniyetini geliştirmek adına bu hususların önemle üzerinde durduğumuzu belirtmek isterim. Bu sebeple; Kat hizmetleri departmanımız başta olmak üzere, ilgili departman yöneticilerimizle bir toplantı yapıp kendileriyle bahsetmiş olduğunuz hususlarda geliştirmemiz gereken noktaları paylaşmış bulunuyoruz. Ses konusunda daha önce bu tarz bir geri bildirim almadığımızı belirtmek isterim ancak, yorumunuza istinaden Teknik departmanımız iyileştirilmeye açık bir nokta var mı diye gerekli incelemeleri başlatmış durumdalar. Umuyoruz ki, yapacağımız geliştirmeler, yaşamış olduğunuz olumsuz deneyiminize rağmen sizi Mercure Hotel Bursa misafirleri arasında daima görmemizi sağlar. Güngör Bey; eğer kabul ederseniz SPA'mızı deneyimleyebilmeniz adına bir sonraki konaklamanızda kullanabileceğiniz bir masaj ikramında bulunmak isteriz. Rezervasyon yaptırmak için lütfen 05… no'lu cep telefonumdan bana ulaşınız. Son olarak, tekrar teşekkürlerimizi sunar, güveninizi tekrar kazanabilmeyi ümid ederiz. Saygılarımla, Ipek İzmirli Önbüro Müdürü

AccorHotels certified review
Buse U. Families - 28/01/2018
« everything was great »

.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Buse U., We very much appreciate your comments regarding your stay at the Mercure Bursa Hotel. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Yeliz ÇELIK Guest Relations Executive

AccorHotels certified review
Ismail Business - 24/01/2018
« Very satisfied »

The Mercure Bursa Hotel was really good as usual Accor Hotels. Special thanks to hotel management for their kind favour as they have sent a really delicious fruit plate to my room.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Ismail Erdal S., We very much appreciate your comments regarding your stay at the Mercure Bursa Hotel. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Ipek İzmirli Front Office Manager

AccorHotels certified review
Faisal A. Families - 23/01/2018
« Mr »

It was very good

Our hotel has responded to the review
Our hotel has responded to the review

Dear Faisal A., We very much appreciate your comments regarding your stay at the Mercure Bursa Hotel. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Yeliz ÇELIK Guest Relations Executive

AccorHotels certified review
Anonymous Couples - 21/01/2018
« Spa was terrible »

The room was enough good. But the spa fo men was terrible! The massage was like omg when just he will finish!

Our hotel has responded to the review
Our hotel has responded to the review

Dear Youssef Andrif, Thank you for taking the time to tell us about your experience at the Mercure Bursa Hotel. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Mercure, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. For that reason; in order for us to evaluate what cause your disappointment I would kindly as you to tell us some details about your SPA experience. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Yours Sincerely, Ipek İzmirli Front Office Manager

AccorHotels certified review
Patrick Friends - 20/01/2018
« Excellence all round »

I was extremely impressed by the hotel, staff and breakfast. The room and facilities were spacious, spotlessly clean, beautifully designed and very new. The breakfast included a very broad range of items every one fresh and of the highest quality. The staff were polite, helpful and always ready to be of service.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Patrick Whittingham H., We very much appreciate your comments regarding your stay at the Mercure Bursa Hotel. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Yeliz ÇELİK Guest Relations Executive

AccorHotels certified review
Anonymous Families - 07/01/2018
« Mr »

Excellent facilities and service

Our hotel has responded to the review
Our hotel has responded to the review

Dear Livio M., We very much appreciate your comments regarding your stay at the Mercure Bursa Hotel. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Yeliz ÇELIK Guest Relations Executive

AccorHotels certified review
Othman A. Families - 28/12/2017
« I like it so good so far »

If you add channel in English it will be good

Our hotel has responded to the review
Our hotel has responded to the review

Dear Othman a., We very much appreciate your comments regarding your stay at the Mercure Bursa Hotel. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Yeliz ÇELIK Guest Relations Executive

AccorHotels certified review
Fahad Families - 28/12/2017
« Unsafe »

In my first day during my stay, I left the hotel early morning to the mountains. When I came back to the hotel, I found out that the room door was unlocked!! Anyone can enter my room due to an issue with the lock! This was unacceptable and I felt unsafe! My wife didn’t want to stay at the hotel and she was afraid that anyone can comes in the room if the lock system failed again! We checked out earlier even though my reservation was non refundable. However, I decided to stay at another hotel where such a thing doesn’t happen. (I have a video of the door unlocked)

Our hotel has responded to the review
Our hotel has responded to the review

Dear Fahad Al Muhaisin, Thank you for taking the time to tell us about your experience at the Mercure Bursa Hotel. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Mercure, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Ipek İzmirli Front Office Manager

AccorHotels certified review
Fahd A. A. Families - 08/12/2017
« relaxing »

staff very nice , hotel very comfort, and clean

Our hotel has responded to the review
Our hotel has responded to the review

Dear Guest, Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon. Sincerely, Yeliz ÇELİK Guest Relations Executive

AccorHotels certified review
Anonymous Business - 12/11/2017
« A. »

MY STAY WAS NICE IN MERCURE

Our hotel has responded to the review
Our hotel has responded to the review

Dear Guest, Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon. Sincerely, Ipek İzmirli Front Office Manager

AccorHotels certified review
Co… Friends - 30/10/2017
« WONDERFUL HOTEL . »

HONESTLY, ALL OF STAFF WAS HELPFULLY EXCEPT THE RESTAURANT LEADER MAN. ROOMS ARE CLEAN COMFORTABLY BUT BATHROOM HAS NASTY SMELL . RECEPTIONIST HAS EXCELLENT E NGLISH LANGUAGE ,VALET IT WAS PERFECT EXPERIENCE MANY THANKS.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Meshal A., Thank you for taking the time to tell us about your experience at the Mercure Bursa Hotel. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. In addition to this, to understand the cause of the issue with our Restaurant staff, I would be glad If you can provide me some details of what you have experience during your time here in our Hotel. I am reachable from ha… email address At Mercure Hotel Bursa, we strive to provide a superior service experience for every guest; therefore your feedback is very important to us. We appreciate your sharing concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Ipek İzmirli Front Office Manager

AccorHotels certified review
A. H. A. A. Couples - 22/10/2017
« brakfast it was very poor »

Room are clean people at the recption was most freindly and very keen i like them but the brakfast was very poor ihop to concentrate at the resturent by improfe it to satisfide hotel guests

Our hotel has responded to the review
Our hotel has responded to the review

Dear a. Boharoon al a., We very much appreciate your comments regarding your stay at the Mercure Bursa Hotel. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Regarding your thoughts about breakfast; related departments are informed, hope next time you visit us you will be able to see the improvement. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Kind Regards; Ipek İzmirli Front Office Manager

AccorHotels certified review
Fahad A. Solo - 18/10/2017
« Mr »

I have enjoyed saying at Mercure Bursa I liked staff attitude they were very helpful Especially front desck and valle. One comment only there was a pad smell On bathroom

Our hotel has responded to the review
Our hotel has responded to the review

Dear Fahad A., We very much appreciate your comments regarding your stay at the Mercure Bursa Hotel. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Kind Regards, Ipek İzmirli Front Office Manager

AccorHotels certified review
Brsnislav Business - 16/10/2017
« Excellent »

Everything was perfect except little dark bathroom,It was not good to shave face there. Would improve that.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Branislav S., We very much appreciate your comments regarding your stay at the Mercure Bursa Hotel. At Mercure, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and improve accordingly. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Kind Regards, Ipek İzmirli Front Office Manager

AccorHotels certified review
Ahmad Families - 13/10/2017
« very wonderful place and excellent service »

the staff service was excellent

Our hotel has responded to the review
Our hotel has responded to the review

Dear Ahmad A., We very much appreciate your comments regarding your stay at the Mercure Bursa Hotel. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Carmen Timofte Guest Relations Executive

AccorHotels certified review
Tomáš M. Business - 08/10/2017
« My accomodation in Mercury hotel »

Dears, I was very satisfide with staying in Mercury Hotel. Your staff is doing very good job. Thank you. Best regards, Tomas M.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Tomas M., We very much appreciate your comments regarding your stay at the Mercure Bursa Hotel. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Carmen Timofte Guest Relations Executive

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