Mercure Istanbul Bomonti 5 stars

TripAdvisor rating 3.0/5 156 reviews
Mercure Istanbul Bomonti
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+ 14 Services
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Room 1

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Services in the hotel and nearby

Check-in from 14h00

Check out up to 12h00

Paying

Services and practical information
  • Online check-in
  • WIFI/Internet Access
  • Private indoor parking
  • Accessibility for people with reduced mobility
  • Air conditioned
  • Porter
Leisure and activities
  • Indoor heated pool
  • Fitness centre
  • Well-being
Catering
  • Breakfast
  • 1 restaurant(s)
  • 1 bar(s)
  • Room service
Business services
  • 5 meeting room(s)

Hotel location

Mercure Istanbul Bomonti

Ergenekon Caddesi No 62 A
Bomonti Sisli
34377
istanbul
turkey

Tel: +902123686666

Fax: (+90)2123686669

Contact email

Check-in from 14h00

Check out up to 12h00

  • By plane

    ATATURK AIRPORT At 20km / 12.43 miles

  • By boat

    KABATAS At 3km / 1.86 miles

GPS :41.054276, 28.982166

Our accommodations

1 Double Kingsize bed, Standard, City View Room

  • Max. number of persons: ‌3
  • Area: From 28
  • Views: City side *

* Subject to availability

  • Wireless internet in your room
  • Coffee/tea making facilities
  • Business Desk(...)

1 Double Kingsize Bed or Twin Bed, Superior, City View Room

  • Max. number of persons: ‌3
  • Area: From 34
  • Views: City side *

* Subject to availability

  • Wireless internet in your room
  • Coffee/tea making facilities
  • Business Desk(...)

1 Double Kingsize Bed or Twin Bed, Deluxe, City View Room

  • Max. number of persons: ‌3
  • Area: From 43
  • Views: City side *

* Subject to availability

  • Wireless internet in your room
  • Coffee/tea making facilities
  • Business Desk(...)

Privilege Room with Double or Twin Bed

  • Max. number of persons: ‌3
  • Area: From 43
  • Views: City side *

* Subject to availability

  • Wireless internet in your room
  • Coffee/tea making facilities
  • Business Desk(...)

Family Connecting Room, Superior, City View Room

  • Max. number of persons: ‌5
  • Area: From 65
  • Views: City side *

* Subject to availability

  • Wireless internet in your room
  • Coffee/tea making facilities
  • Business Desk(...)

1 Queensize Bed and Sofa, Executive Suite, City View Room

  • Max. number of persons: ‌4
  • Area: From 73
  • Views: City side *

* Subject to availability

  • Wireless internet in your room
  • Coffee/tea making facilities
  • Business Desk(...)

Family Residential Suite, City View Room

  • Max. number of persons: ‌6
  • Area: From 115
  • Views: City side *

* Subject to availability

  • Wireless internet in your room
  • Coffee/tea making facilities
  • Business Desk(...)

2 Kingsize Beds and 2 Twin Beds, Presidential Suite, City View Room

  • Max. number of persons: ‌9
  • Area: From 145
  • Views: City side *

* Subject to availability

  • Wireless internet in your room
  • Coffee/tea making facilities
  • Business Desk(...)

2 Double and 2 Single Beds, Deluxe Family Suite, City View Room

  • Max. number of persons: ‌6
  • Area: From 90
  • Views: City side *

* Subject to availability

  • Wireless internet in your room
  • Coffee/tea making facilities
  • Business Desk(...)

Our restaurants and bars

DIAMOND

Type of cuisine: International

Mercure Istanbul Bomonti Hotel offers unique dishes for your taste from the world cuisine throughout the day.

Lunch

12:00 - 16:00

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Dinner

16:00 - 23:30

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

ELEGANCE

Photo non contractuelle / Strictly non binding

The bar offers different entertainments to its guests during the week.

Lunch

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Dinner

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Your meetings and events

Our meeting rooms

  • Number of meeting rooms: 5

  • Maximum size: 145 m²

  • Maximum capacity: 130 people

  • Maximum banquet capacity: 10 people

Find out more

Our guest reviews for
Mercure Istanbul Bomonti

100% genuine reviews from our guests

Find out more

AccorHotels Rating 4.0/5

416 reviews

tripadvisor tripadvisor

TripAdvisor Rating 3.0/5

156 reviews

Excellent

Customer review rating 4.0/5

Anonymous Solo - 02/07/2019 AccorHotels certified review

Very friendly staff especially the guest relations lady

Messy and unprofessional

Customer review rating 4.0/5

Radu J. Business - 24/06/2019 AccorHotels certified review

First of all i had 2 different bookings (1 for business and the other one for leisure). There was not priority check-in for Gold members, no welcome drink and now welcome gifts in the room. On the other hand I got room upgrade. It was very hard and clumsy to actually get the right invoice with the right details on it (it took 30 min) and then to explain why there is another booking under the same name which has been paid with points and card. Then even though the second booking was supposed to be already paid in full they told me that they cannot actually charge my card that I put in the booking and that I have to pay again at the counter. I am not sure if I will not somehow be charged twice. Then I told the receptionist that I have a change in my plans and I will not sleep in the hotel 2 out of the 3 nights (from the 2nd - leisure booking) so I will just leave my stuff in the room and I dont want anyone to get in the room while I am away. Moreover, I put the "do not disturb" sign on the door. When I returned yesterday the sign was not on the door anymore, some flower that I gave my girlfriend were gone...but the trash was still in the trash bin and the toilet amenities where not renewed... So who and why entered my room while I was gone? Then the last thing was ordering a taxi. The duty manager told me that the bell boy asked around and there are no taxis with card payment available so they cannot help me. I went out, stopped the first taxi by myself, and I was able to pay by card. While in most of the cases turkish people are very nice and friendly, my experience at Mercure Bomonti Istanbul was one of the most disappointing... and believe me when I am saying that I probably stayed in more than 30-40 different mercures around the world.

I sent a cancellation email .. but no response

Customer review rating 4.0/5

Anonymous Couples - 12/06/2019 AccorHotels certified review

Very bad.. I send email but I don't get any reply from the hotel!

Amazing

Customer review rating 4.0/5

Ellina Friends - 21/05/2019 AccorHotels certified review

Everything was great. The service was literally perfect. Very clean and comfortable room.

Good

Customer review rating 4.0/5

Loris Couples - 03/05/2019 AccorHotels certified review

Good ratio price/quality, friendly people at the check-in (Benmohammed from Kyrgyzstan), quite noisy (very thin walls, people talking loud in the square early in the morning)

Not a 5 star service

Customer review rating 4.0/5

Anonymous Families - 27/04/2019 AccorHotels certified review

Not poor but not great or comfortable either.

Nightmare unprofessional reception staff

Customer review rating 4.0/5

Anonymous Friends - 20/04/2019 AccorHotels certified review

I am a world traveler due to my job and i must admit this experience with u at the mercure Bomonti Istanbul was one of the most worse! It was just a nightmare with your reception staff,specially the Turkish guy was so unprofessional and rude ! I definitely will not recommend u and will also write a feedback to the social media’s as well! Never again ! Thx you for just a experience!!!!

Good

Customer review rating 4.0/5

Daniela Business - 17/04/2019 AccorHotels certified review

the experience was good. The most annoying thing were the other gest at the hotel, shouting and complaining nonsese to the staff. For the staff, at check in the lady was more focused in her Whatsapp than anything else, didnt explain anything about the services. And in a not good mood. For check out there was another gest complaining and all the staff in the reception talking in turkish while openly making fun of her, and laughing. This is rude, even if she was not rigth.

Paid extra money for a so called welcome package which is nothing

Customer review rating 4.0/5

Johan R. Friends - 05/04/2019 AccorHotels certified review

I booked two rooms, with the welcome package and free upgrade, but for some reasons the hotel gave me two different rooms I size, although I paid the same for both. In addition, the air conditioning didn't work for the entire stay of five days. The hotel staff are not friendly. Frankly speaking the only thing that worth the money was the breakfast. Overall experience, I will never book again through Accor Hotels, at least not the same hotel.

Pluses and minuses

TripAdvisor rating 3.0/5

Safari59639560986 Solo travel - 02/04/2019 TripAdvisor review

There was no complimentary water and tea bags available for the nights I stayed. Once I complained the night shift manager was there by accident and offered me a fruit basket to apologize and made me forget about the negative effect of it. When the first morning I went to breakfast, the manager in charge said I had to pay for it as I booked without breakfast which was not true. Good that I had booking mail ready with me. Although he said it in a very nice way I was a kind of disturbed and disappointed. Then again once he saw the booking mail he was very nice to me to win my heart which he did.

Very Poor Quality

Customer review rating 4.0/5

Nick Business - 23/03/2019 AccorHotels certified review

I usually chose Accor Hotels because the service is consistent. The room was of poor quality and it smelled like someone had smoked in it. I requested that my room should be a non smoking room and despite my request for a different room the reception instisted that it was a non smoking room. I booked a city view room but I didn't get one...

Relaxing stay in a lovely hotel

Customer review rating 4.0/5

Anne-marie W. Solo - 20/03/2019 AccorHotels certified review

I had a lovely stay at this hotel . The reception staff were very helpful. I arrived early and they helped me check in before the standard check in time . My room was clean , lovely comfortable bed . Great to have a large bathroom with a bathtub. Overall very impressed.

The only good thing was location

TripAdvisor rating 3.0/5

Jet09468554778 Business - 28/02/2019 TripAdvisor review

There was a smell in the room. Check in and check out times were extra slow. Bathroom was average clean. Autopark was expensive and my car was driven by 16 y.o staff. Not a good experience at all. Not suggestible

Dear Guest Thank you for taking the time to share your experience with us. We are sorry to hear that some aspects were not up to your expectations. We continually aim to exceed our guests’ expectations and we very much appreciate feedback such as yours, which plays an essential part in helping us to monitor our day-to-day operations and improve where necessary. Once again, we would like to thank you for sharing your comments with us. Best Regards / Mercure Hotel Istanbul Bomonti

Did not like the cleaning, and guest profile

Customer review rating 4.0/5

Kutluha Couples - 27/02/2019 AccorHotels certified review

The location is good, room is not as clean as it supposed to be, autopark was terrible and expensive. The hotel is full of arabic tourist which cause a lot of noise. Our check in took 20 minutes and we waited for the check out about 10 minutes just for confirmation of mini bar usage!! Briefly, I will not prefer the mercure hotels anymore.

Not very clean rooms

Customer review rating 4.0/5

Iryna Business - 27/02/2019 AccorHotels certified review

In general my staying was ok. During check in I received the upgraded room to Superior but the only difference with Standard was the plate with fruits. The room was not clean enough especially carpet, tables. Bathroom looks old but was almost clean. My advise to administration - before providing the room to the guest - check it! I’ve been in different Mercure chain hotels and this is the worst in terms of clean rooms.

Mr.Noureddine B.

Customer review rating 4.0/5

Noureddine B. Business - 24/02/2019 AccorHotels certified review

Average attention from staff . Staff enters the room without permission and uses guest elevators with pride . No communication between them . Linen old and torn .

Very good with the exception of the rude and unwelcoming receptionist

Customer review rating 4.0/5

Burak D. Business - 17/02/2019 AccorHotels certified review

İ am a guide who brought a group to your hotel and upon arrival the receptionist named omer i believe was extremely unproffessional and rude about which i made two oral complaints to relevant departments i believe that being said rest of the staff and experience was very very good

Customer review rating 4.0/5

Ru Business - 17/02/2019 AccorHotels certified review

Service was poor, room was a complete mess,

Great value for money

Customer review rating 4.0/5

Alice Couples - 16/01/2019 AccorHotels certified review

Great stay at mercure bomonti, well located with public transportation, lively neighbourhood with local people. If you do not want to stay in the touristic district but still reach it easily this is your place.

Wonderful

Customer review rating 4.0/5

Dakota Couples - 12/01/2019 AccorHotels certified review

We really enjoyed our stay. We were so happy with it that we wish we could have stayed longer.

Dear Dakota W., We very much appreciate your comments regarding your stay at the Mercure Istanbul Bomonti. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely,
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