Hotel - Mercure Istanbul Bomonti
Mercure Hotel Mercure Hotel

Mercure Istanbul Bomonti

3.5/5 142 reviews
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  • The hotel has wifi WIFI/Internet Access
  • The hotel serves breakfast Breakfast
  • The hotel has a bar Bar
  • The hotel has a parking Parking
  • The hotel has a restaurant Restaurant
  • The hotel has air conditioning in rooms Air Conditioning
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Services in the hotel and nearby

Check-in from 14h00
Check out up to 12h00

Services and practical information

Paying
  • Online check-in

    Online check-in: Your arrival will be carefully prepared by our team
    Fast check-out: Simply return your key

  • WIFI/Internet Access
    • WIFI at the hotel
    • WIFI in the communal areas
    • WIFI in your room
    • WIFI access
  • Private indoor parking
  • Accessibility for people with reduced mobility
    • Reduced mobility rooms
    • Wheelchair access
    • Reduced mobility facilities
  • Air conditioned
    • Air conditioning
    • Air Conditioning
  • Porter

Leisure and activities

  • Indoor heated pool
  • Fitness centre
  • Well-being
    • Hammam
    • Sauna

Catering

  • Breakfast
  • 1 restaurant(s)
  • 1 bar(s)
  • Room service
    • Hot meals
    • Cold snacks
    • Opening hours : Week 0:00-0:00:00
    • Opening hours : Week-end 0:00:00-0:00

Business services

  • 5 meeting room(s)
See all services

Hotel location

Our rooms

  • 203 rooms
  • 30 non-smoking rooms
  • 2 rooms for people with reduced mobility
  • Extra bed in room for child
  • Baby bed
    • 220/240 V AC
    • Air conditioning
    • Safe deposit box in room
    • WIFI in your room
    • Work desk in all rooms
    • Telephone
    • Baby bed
    • Coffee/tea making facilities
    • Minibar
    • Shower
    • Hair dryer in bathroom
    • Sprinkler in room
    • Keycard-operated door locks
    • Deadbolts and/or locks in rooms
    • Security peephole
    • Smoke alarm in room
    • Emergency info in rooms
Our rooms fittings

Our restaurants and bars

See all our restaurants and bars

Your meetings and events

4.1/5 AccorHotels Rating 373 reviews

Our guest reviews for Mercure Istanbul Bomonti

100% genuine reviews from our guests

Find out more
tripadvisor tripadvisor
3.5/5 TripAdvisor Rating 142 reviews
Jet09468554778 Business - 28/02/2019 TripAdvisor review
« The only good thing was location »

There was a smell in the room. Check in and check out times were extra slow. Bathroom was average clean. Autopark was expensive and my car was driven by 16 y.o staff. Not a good experience at all. Not suggestible

Our hotel has responded to the review
Our hotel has responded to the review

Dear Guest Thank you for taking the time to share your experience with us. We are sorry to hear that some aspects were not up to your expectations. We continually aim to exceed our guests’ expectations and we very much appreciate feedback such as yours, which plays an essential part in helping us to monitor our day-to-day operations and improve where necessary. Once again, we would like to thank you for sharing your comments with us. Best Regards / Mercure Hotel Istanbul Bomonti

Kutluha Couples - 27/02/2019 AccorHotels certified review
« Did not like the cleaning, and guest profile »

The location is good, room is not as clean as it supposed to be, autopark was terrible and expensive. The hotel is full of arabic tourist which cause a lot of noise. Our check in took 20 minutes and we waited for the check out about 10 minutes just for confirmation of mini bar usage!! Briefly, I will not prefer the mercure hotels anymore.

Iryna Business - 27/02/2019 AccorHotels certified review
« Not very clean rooms »

In general my staying was ok. During check in I received the upgraded room to Superior but the only difference with Standard was the plate with fruits. The room was not clean enough especially carpet, tables. Bathroom looks old but was almost clean. My advise to administration - before providing the room to the guest - check it! I’ve been in different Mercure chain hotels and this is the worst in terms of clean rooms.

Noureddine B. Business - 24/02/2019 AccorHotels certified review
« Mr.Noureddine B. »

Average attention from staff . Staff enters the room without permission and uses guest elevators with pride . No communication between them . Linen old and torn .

Burak D. Business - 17/02/2019 AccorHotels certified review
« Very good with the exception of the rude and unwelcoming receptionist »

İ am a guide who brought a group to your hotel and upon arrival the receptionist named omer i believe was extremely unproffessional and rude about which i made two oral complaints to relevant departments i believe that being said rest of the staff and experience was very very good

Ru Business - 17/02/2019 AccorHotels certified review

Service was poor, room was a complete mess,

Alice Couples - 16/01/2019 AccorHotels certified review
« Great value for money »

Great stay at mercure bomonti, well located with public transportation, lively neighbourhood with local people. If you do not want to stay in the touristic district but still reach it easily this is your place.

Dakota Couples - 12/01/2019 AccorHotels certified review
« Wonderful »

We really enjoyed our stay. We were so happy with it that we wish we could have stayed longer.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Dakota W., We very much appreciate your comments regarding your stay at the Mercure Istanbul Bomonti. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely,

Couples - 10/01/2019 TripAdvisor review
« do not advice »

We stayed with my husband at the room for 2 and booked it in advance. However when checking in the towels and all the amenities were only for 1 person. Housekeeping was not good. We stayed at the hotel for 3 days. One day they forgot to clean up garbage, the next day forgot to refresh the water. During our stay we had an issue, and asked 3 different persons from the Front desk for the help, and all of them gave us totally different answers. When trying to solve an issue at the checking out, the same happened. Also we had issue with pre-authorized amount. The amount was blocked for more than 2 weeks. A week after the check-out I wrote an email to the hotel explaining the situation and asking for clarification. Despite more than 3 weeks has passed, there is still no reply. Good that we kept all the receipts and tried to solve the issue through the bank. Overall not recommended.

Couples - 15/12/2018 TripAdvisor review
« MOST horrifying stay and terrible place »

This place is very bad. The room they put us in is had mold everywhere. The bathroom smelt so bad i cant even begin describe it. The radiator had a wooden cover and it was broken all the dust and spiders behind it was visible it was an absalute nightmare. I cant imagine how this place is a mercure hotel. Ive never stayed in a place this bad and ot did effect our holiday majorly considering we meeded to stay in that room. We went out to the hospital and came back to find our room door left wide open. All our items were in that room. I was so angry with this i called the reception. They sent their security guard TIMUR upstairs within 5 minutes and he was so rude. Clearly no customer service training has been provided to these people.He said his checked the cameras in 5 minutes which is bu’’sh’’.We did not feel safe at all.....He was so rude, he said im here to help you by raising his voice. You can imagine how upset we was finding out the maid left our room door open a room that has all our belongings in. Their excuse was the doors play up sometimes because theyre really old. Like seriously? I requested for our room to be changed and they mever cared enough to change our room or anything. I have asthma, i cant be mear mold and for that reason i couldnt even shower in that room. This was so upsetting. We went to a local spa everyday and took showers there. They are cheap for a reason and i seriously would not recommend this place. Im suprised they passed the inspection to become a Mercure Hotel franchise. They need to be inspected and honestly be povided a proper security So they know and understand that the service they provide includes making their guests feel safe.I asked for no one to enter our room. Not even the maids. The very next day we came back, suprise surprise someone had entered again.This place is NO mercure hotel. Its a fake establishment that just brought the name. Its a horrible place.

Business - 18/11/2018 TripAdvisor review
« Could be a great hotel, but service not at 5 star level, not customer oriented, too many small failures »

Pity, this nicely decorated hotel could be a great place to stay, but there are too many small failures and some of the personnel is absolutely not service minded. Not 5 stars, for service a 3 star level

Our hotel has responded to the review
Our hotel has responded to the review

Dear Guest Thank you very much share your valuable comments with us. Very important this comments to improve ourselves. If we will have an opportunities to host you in out hotel, we will do our best for you. Thank you again,have a nice day. Kind Regards

Couples - 19/09/2018 TripAdvisor review
« Comfortable Hotel Stay »

Good Hotel with a brilliant Customer Service. Guest Relation Officer( Ms Satiya) was very Helpful. Hotel has a minor Electric issue but was solved immediately. Great Housekeeping Service. Value for money

Couples - 14/09/2018 TripAdvisor review
« Pieces of hill »

Not cleaning at all .Black baktria in the shower.Old towels.Very bad bed and not cleaning at all.Staff hasn't any knowledge about hospitality and not suitable for work any any hotel even 1 star.Not advise at all.

NA N Business - 28/08/2018 TripAdvisor review
« Poor management »

What is offered against proposed is totally different. Room with view of the city is a lie. Cleaning is minimum, fridge did not work.....and the price is terrible. i will never go back there.This hotel is a chaos, totally dezorganized.

Business - 20/08/2018 TripAdvisor review
« No Good Enough »

Check in and Check out very poor, either staff don't understand their own system or it does not work at all, a guest before me on check in and check out had the same issues, Not a language barrier.Apparrently was upgraded from a standard room I would hate to see a standard room if that's the case, wall paper peelng, lights not working, a wardrobe door half haning off that I had to fix myself.I pulled back the sheets and found hairs, and the sheets themselves had a number of obvious repairs. the bathroom floor was sticky, the shower soap dish not fitted properly, the aux shower head fixing to wall falling off, and the drain blocked so that after a minute the tray starts to fill up.The lighting in the room and switches to use them are useless/Am quite used to city centre hotels but when you can feel the vibration of a bus going by 40ft below that's disturbing at 5 in the morning.I was there for two nights when I returned at 20:00 hrs expecting that the room would have been cleaned etc, I found two bottles of water, that's it, bin not emptied beds not turned down, bathroom not cleaned which is what I would expect.I expect to be going to Istanbul two to three times a year but will not be using this Hotel or the chain

Samia Friends - 25/06/2018 AccorHotels certified review
« Amazing location »

I had stayed for 6 nights in this hotel the main reason was of this trip is shopping, so the location of the hotel was perfect . Every thing was near by.

Nima Friends - 18/06/2018 AccorHotels certified review
« Great service, staff, and beautiful, clean rooms! »

It was really wonderful, everyone was really nice, and provided great service 24/7. The only construktive comment i have is about information bout the hamam, at check in we were informed it was free to use, it only costs exstra for massage etc, but when my friend used the hamam, we were charged 160 lira and insisted we paid... either we were misinformed or they tried to charge exstra from torists..

Milad H. Couples - 15/06/2018 AccorHotels certified review
« Poor room service »

Room cleaning was very bad Sheets were not changing No refill for water and coffee and minibar And most importantly a bottle of whisky was stolen from my room. Overall everything else was ok and I recieved a cake on my birthday, thanks for that.

Ehab K. E. Solo - 15/06/2018 AccorHotels certified review
« wonderful »

I enjoyed the comfort, quiet and cooperation of everyone Excellent cleanliness Good treatment thank you all

Drew Solo - 14/06/2018 AccorHotels certified review
« Nice hotel guest relations girl very nice to and helpful »

Nice hotel. Nice to have great help from the guest relations Shirin girl. Translated for me with doctors and helped arrange my transports etc. loved the buffet.

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