Mercure Istanbul Bomonti 5 stars

TripAdvisor rating 3.5/5 302 reviews
Mercure Istanbul Bomonti
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+ 14 Services
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Room 1

Number of guests
Children's age
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Services in the hotel and nearby

Check-in from 14h00

Check out up to 12h00

Paying

Services and practical information
  • Online check-in
  • WIFI/Internet Access
  • Private indoor parkingPaying
  • Accessibility for people with reduced mobility
  • Air conditioned
  • Porter
Leisure and activities
  • Indoor heated pool
  • Fitness centre
  • Well-being
Catering
  • Breakfast
  • 1 restaurant(s)
  • 1 bar(s)
  • Room service
Business services
  • 5 meeting room(s)

Hotel location

Mercure Istanbul Bomonti

Ergenekon Caddesi No 62 A
Bomonti Sisli
34377
istanbul
turkey

Tel: +902123686666

Fax: (+90)2123686669

Contact email

Check-in from 14h00

Check out up to 12h00

  • By plane

    ATATURK AIRPORT At 20km / 12.43 miles

  • By boat

    KABATAS At 3km / 1.86 miles

GPS :41.054276, 28.982166

Our accommodations

1 Double Kingsize bed, Standard, City View Room

  • Max. number of persons: 3
  • Area: From 28
  • Wireless internet in your room
  • Coffee/tea making facilities

1 Double Kingsize Bed or Twin Bed, Superior, City View Room

  • Max. number of persons: 3
  • Area: From 34
  • Wireless internet in your room
  • Coffee/tea making facilities

1 Double Kingsize Bed or Twin Bed, Deluxe, City View Room

  • Max. number of persons: 3
  • Area: From 43
  • Wireless internet in your room
  • Coffee/tea making facilities

Privilege Room with Double or Twin Bed

  • Max. number of persons: 3
  • Area: From 43
  • Wireless internet in your room
  • Coffee/tea making facilities

Family Connecting Room, Superior, City View Room

  • Max. number of persons: 5
  • Area: From 65
  • Wireless internet in your room
  • Coffee/tea making facilities

1 Queensize Bed and Sofa, Executive Suite, City View Room

  • Max. number of persons: 4
  • Area: From 73
  • Wireless internet in your room
  • Coffee/tea making facilities

Family Residential Suite, City View Room

  • Max. number of persons: 6
  • Area: From 115
  • Wireless internet in your room
  • Coffee/tea making facilities

2 Kingsize Beds and 2 Twin Beds, Presidential Suite, City View Room

  • Max. number of persons: 9
  • Area: From 145
  • Wireless internet in your room
  • Coffee/tea making facilities

2 Double and 2 Single Beds, Deluxe Family Suite, City View Room

  • Max. number of persons: 6
  • Area: From 90
  • Wireless internet in your room
  • Coffee/tea making facilities

Our restaurants and bars

DIAMOND

Type of cuisine: International

Mercure Istanbul Bomonti Hotel offers unique dishes for your taste from the world cuisine throughout the day.

Lunch

12:00 - 16:00

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Dinner

16:00 - 23:30

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

ELEGANCE

Photo non contractuelle / Strictly non binding

The bar offers different entertainments to its guests during the week.

Lunch

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Dinner

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Your meetings and events

Our meeting rooms

  • Number of meeting rooms: 5

  • Maximum size: 145

  • Maximum capacity: 130 people

  • Maximum banquet capacity: 10 people

Find out more

Our guest reviews for
Mercure Istanbul Bomonti

100% genuine reviews from our guests

Find out more

AccorHotels Rating 4.0/5

444 reviews

tripadvisor

TripAdvisor Rating 3.5/5

302 reviews

Welcoming Hotel

TripAdvisor rating 3.5/5

Moggy1961 Business - 09/10/2019 TripAdvisor review

The hotel is centrally located and within walking distance to a major Metro Station (10 minutes walk). First part of my visit was a business with the last part being for holidays. The service by the staff was consistent and helpful when required. This was particularly evident when it was necessary to move rooms which was done without hesitation by the front service staff. I would recommend the hotel to those who wish to be within the city precincts with easy access to the old city via the Metro. The rooms were above average and were cleaned daily with replacement towels and amenities provided, as required. The only hesitation I would put forward is the size of the elevators (being 2 in total and accommodating 5 to 6 persons maximum, being less if patrons had bags) and the difficulty in accessing them during peak periods. However, this was a small inconvenience. As I indicated above, I would recommend this hotel for the reasons stated.

Thank you very much for such great review! We work really hard to offer the best holiday experience and we are delighted to hear that reflected on your stay with us.Please be assured that your comments have been shared with related departments, for necessary actions to be taken. We look forward to welcoming you back to our hotel. Kind Regards Mercure Hotel Istanbul Bomonti Guest Relations

Bad smell in bathroom, bad experience at reception

Customer review rating 4.0/5

Henry C. Couples - 26/09/2019 AccorHotels review

There was bad smell in the bathroom. We had to counter it by closing the sink hole of the sink. That helped a bit. In the end we cupped a cup over the hole to stop the smell. We could see that air was making the glass misty. The reception had not been friendly. There was no acknowledgement of gold membership. No check in was allowed at the time of arrival which was 10 am. Room was not upgraded for gold member. Told the reception to call me when my room is available but this did not happen. In the end we checked in on the evening to room 1433. I asked for late check out from the night duty manager and told him I was a gold member but he disallowed me late check out without even checking the system. I was allowed late check out only on the next day when I wrote an email. My birthday fell on one of the days but nope. There wasn't even a birthday greeting. The hotel was also filled with guests who will not look out of place in a hospital.

Dear Henry C., Thank you for taking the time to tell us about your experience at the Mercure Istanbul Bomonti. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Mercure, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely,

Not satisfied at all

Customer review rating 4.0/5

Abdellah J. Business - 12/09/2019 AccorHotels review

The room I got doesn’t correspond to the booked room in accord website ? Which is very strange ? And the receptionist lady didn’t give any explanations and after fixing the room she asked me to pay in place otherwise I can not get a room ? Which totally différents from all AccorHotels around the globe where the paiement is during the checkout ....

Dear abdellah J., Thank you for taking the time to tell us about your experience at the Mercure Istanbul Bomonti. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Mercure, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely,
Customer review rating 4.0/5

Mohamed Solo - 31/08/2019 AccorHotels review

Its oky

I am not quit sure if this hotel belongs to Accor hotels chain.!

Customer review rating 4.0/5

Adnan M. B. Solo - 17/08/2019 AccorHotels review

Several drawbacks, first was after shortly making the booking online as I usually do using Accor app I received a phone call from the hotel asking me for my credit card details to secure the first night charge or my reservation will be cancelled at 6 PM, strange, I booked with Accor 5 times this year in 5 different countries and that didnt happen, how can I give my card details to stranger on the phone, especially that my card details are stored in my account. luckily they managed to charge me for the first night, as I arrived late after midnight, Late checkout was apparently particular to the hotel and not same as rest of accor hotels, it was chargeable and negotiable per hour!! unlink even the cheapest hotels in accor chain, 10 euros per hour or half day till 5 pm and of course changing with every staff shift change, no welcoming drink and a 80's style funny sign saying Thank you for not bringing food or drink from outside. sorry very bad service.

Reservation cancelled even after online check in

Customer review rating 4.0/5

Gary F. E. Families - 17/08/2019 AccorHotels review

No complaints about the hotel facilities but the overall experience was ruined by being told our reservation had been cancelled when we arrived at the Hotel. We were then charged a higher rate , all this despite having checked in online earlier

Many small annoyances, but overall a good experience

Customer review rating 4.0/5

Mohammed A. Families - 16/08/2019 AccorHotels review

The good stuff: The best I have seen in this hotel was Ms.Satiya, who was extremely helpful, extremely courteous, nice, fun, & joyous. She greets us daily with the most beautiful smile, she asks how we’ve been, and she offers help every time. She was simply amazing! The breakfast food was great. Tasty & variable. Rooms were comfortable, air conditioning was good. The bad stuff: The wheelchair ramp at the hotel entrance was too steep, slippery, and too dangerous to use. I used it once, and my wife was about to fall, if not for a nice person who helped me out, then I never used it again. Both fridges in our 2 rooms were not cold at all. I was trying to keep some medicine for my wife. I called maintenance, the maintenance guy was trying hard to convince me that it’s actually ok to be that way. When I argued a bit, he asked me to keep the room keycard in the slot at the entrance as an “energy card” to keep the fridge on, even when we’re out. Then on the same day, the reception guy lectures me that I’m wasting energy by keeping the card in. I was seriously embarrassed, and I tried to explain to him that it was their maintenance guy who told me to, but the language barrier was an issue too. The elevator is crowded, so I like to use stairs, but they end down in the ground floor in a secluded & dark area of the hotel, which is actually scary. I got lost a couple of times! Every day, housekeeping would remove partially used soap bars, which are in perfect condition and can still be used many more times, and then they don’t put new ones. I ended up hiding my partially used soap bars in the shower so they leave them alone! Hotel WiFi Is not reliable, it disconnects often, and the reconnection process is long & slow. This happens several times per hour! Basement parking lot was very small, required a fee, and the staff in the parking lot do not carry any name badge & do not wear uniforms, they just come & ask for your car keys and give you a small handwritten slip of paper, expecting you to just trust him! They are nice however! Almost every 2 days, we get stranded at the elevator & locked out of our rooms, because the key cards are not working anymore, then we have to go to reception for reactivation. The keycards need reactivation every 2 days!

Not bad

Customer review rating 4.0/5

Khaled J. Couples - 08/08/2019 AccorHotels review

Not bad , stuff some of them was very helpful but others were so rods, room space was perfect but it was having very bad smell which they couldn’t get it fixed, cleaning in the last days was not good , extending the room for one more night was very bad experience, they confirmed it’s ok the night before the last but next day morning they wake me and insist to come down to pay in cash immediately, room rate was so expensive than online which they advise me not extend it on accrue app

Excellent

Customer review rating 4.0/5

Abdullah S. A. Families - 05/08/2019 AccorHotels review

I like the hotel service in cleanness everything in its close to everywhere

Worst Experience Ever in AccorHotels

Customer review rating 4.0/5

A. G. Families - 25/07/2019 AccorHotels review

My experience was not enjoyable at all. Will never come again to the hotel. Although i’m A platinum member in AccorHotels, I did not feel any difference. During check in, reception did not welcome and thank me for my loyalty. I arrived 12 PM, but did not checked in till 2:30 PM. I was not offered a welcome drink! In fact the reception that day all of them were seem stressed and not smiling to customers which make you feel not welcome. I have been promised to be upgraded to family room suite category (the only good thing) but had been told to wait till the suit is ready at 2PM. When time come, they give me a delux room. I told the receptionist you promised me a family suite! She said no!!! You will get only delux! This really pissed me off. First she did not fulfill her promise, second she lied in front of my face without any apology!!! I stayed 5 days in the hotel. The number of times my room was cleaned is 2 times ONLY. Every day I call before leaving my room to get it cleaned, they say sure we will. When come back, the room as it is not cleaned!! What a service from a 5 stars hotel. Even the 2 times they cleaned my room, they did not change the sheets. We were using the same bed sheets for 5 days!!! Even the welcome fruit basket was not there in my room and they did not bring it till I asked for it. However, it was really disappointing too. They brought a plate with ONLY 2 apples!!! Is this what they call fruit basket?! Frankly for all what I had experienced, I tried to check out after 2 nights only. However, the receptionists team did not help me at all in this and asked me to contact AccorHotels to do it, although they are AccorHotel. I called AccorHotels support but unfortunately no support was provided. She asked me to talk to the hotel manager, AccorHotels can’t do anything for me. See, everyone is throwing the issue to the other and I ended up with no help. Thus, I was forced to complete my free cancellation 5 days reservation with the same hotel suffering and feel uncomfortable. Bottom line, it was not worth it at all and I will never repeat that experience again. I don’t know if this is accepted to treat a loyal platinum member in this way. I really felt not welcomed. This will make me consider my loyalty to AccorHotels a lot, is it worth it? I hope.

Customer review rating 4.0/5

Khalid A. Families - 22/07/2019 AccorHotels review

All the hotel team are so helpful. BUT only one case where I was in a fool with one of hotel staff. When I was asked to pay 400 lira for trip to a mell close to hotel about 10 minutes (marmarah mall). While with the same vehicle i have paid 320 lira for airport drop which is 1 hour far away from the hotel.

Nice clean hotel

Customer review rating 4.0/5

Kosai F. Families - 13/07/2019 AccorHotels review

The rooms were good. I had the family rooms, there was music playing on the speakers between the rooms that was too loud, since the doors between the rooms were open, the music was inside our rooms preventing us from sleeping sometimes. The shower head in one of the rooms was leaking. But over at the experience was ok

Excellent

Customer review rating 4.0/5

Anonymous Solo - 02/07/2019 AccorHotels review

Very friendly staff especially the guest relations lady

Messy and unprofessional

Customer review rating 4.0/5

Radu J. Business - 24/06/2019 AccorHotels review

First of all i had 2 different bookings (1 for business and the other one for leisure). There was not priority check-in for Gold members, no welcome drink and now welcome gifts in the room. On the other hand I got room upgrade. It was very hard and clumsy to actually get the right invoice with the right details on it (it took 30 min) and then to explain why there is another booking under the same name which has been paid with points and card. Then even though the second booking was supposed to be already paid in full they told me that they cannot actually charge my card that I put in the booking and that I have to pay again at the counter. I am not sure if I will not somehow be charged twice. Then I told the receptionist that I have a change in my plans and I will not sleep in the hotel 2 out of the 3 nights (from the 2nd - leisure booking) so I will just leave my stuff in the room and I dont want anyone to get in the room while I am away. Moreover, I put the "do not disturb" sign on the door. When I returned yesterday the sign was not on the door anymore, some flower that I gave my girlfriend were gone...but the trash was still in the trash bin and the toilet amenities where not renewed... So who and why entered my room while I was gone? Then the last thing was ordering a taxi. The duty manager told me that the bell boy asked around and there are no taxis with card payment available so they cannot help me. I went out, stopped the first taxi by myself, and I was able to pay by card. While in most of the cases turkish people are very nice and friendly, my experience at Mercure Bomonti Istanbul was one of the most disappointing... and believe me when I am saying that I probably stayed in more than 30-40 different mercures around the world.

I sent a cancellation email .. but no response

Customer review rating 4.0/5

Anonymous Couples - 12/06/2019 AccorHotels review

Very bad.. I send email but I don't get any reply from the hotel!

Amazing

Customer review rating 4.0/5

Ellina Friends - 21/05/2019 AccorHotels review

Everything was great. The service was literally perfect. Very clean and comfortable room.

Good

Customer review rating 4.0/5

Loris Couples - 03/05/2019 AccorHotels review

Good ratio price/quality, friendly people at the check-in (Benmohammed from Kyrgyzstan), quite noisy (very thin walls, people talking loud in the square early in the morning)

Not a 5 star service

Customer review rating 4.0/5

Anonymous Families - 27/04/2019 AccorHotels review

Not poor but not great or comfortable either.

Nightmare unprofessional reception staff

Customer review rating 4.0/5

Anonymous Friends - 20/04/2019 AccorHotels review

I am a world traveler due to my job and i must admit this experience with u at the mercure Bomonti Istanbul was one of the most worse! It was just a nightmare with your reception staff,specially the Turkish guy was so unprofessional and rude ! I definitely will not recommend u and will also write a feedback to the social media’s as well! Never again ! Thx you for just a experience!!!!

Good

Customer review rating 4.0/5

Daniela Business - 17/04/2019 AccorHotels review

the experience was good. The most annoying thing were the other gest at the hotel, shouting and complaining nonsese to the staff. For the staff, at check in the lady was more focused in her Whatsapp than anything else, didnt explain anything about the services. And in a not good mood. For check out there was another gest complaining and all the staff in the reception talking in turkish while openly making fun of her, and laughing. This is rude, even if she was not rigth.

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