Hotel - Mercure Castres L'Occitan hotel
Mercure Hotel Mercure Hotel

Mercure Castres L'Occitan hotel

4.6/5 165 reviews
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  • The hotel has wifi WIFI/Internet Access
  • The hotel serves breakfast Breakfast
  • The hotel has a bar Bar
  • The hotel has a parking Parking
  • The hotel has a restaurant Restaurant
  • The hotel has air conditioning in rooms Air Conditioning
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Best price guarantee How it works?
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From 75.00 EUR Non member rate
From 71.25 EUR Member's rate Members’ Rate, join while you book
5.00P
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Services in the hotel and nearby

Check-in from 12h00
Check out up to 12h00

Services and practical information

Paying
  • Online check-in

    Online check-in: Your arrival will be carefully prepared by our team
    Fast check-out: Simply return your key

  • WIFI/Internet Access
    • WIFI at the hotel
    • WIFI in the communal areas
    • WIFI in your room
    • WIFI access
  • Parking
    • Private indoor parking
    • Private outdoor parking
    • Private enclosed outdoor parking
    • Public outdoor parking
    • Bus/coach parking area
    • Well-lit parking
  • Accessibility for people with reduced mobility
    • Reduced mobility rooms
    • Wheelchair access
    • Reduced mobility facilities
  • Pets allowed 10  EUR
  • 100% non-smoking hotel
  • Air conditioned
    • Automatic air control
    • Manual temperature control
    • Air Conditioning
  • Languages spoken at the hotel
    • German
    • English
    • Spanish
    • French
    • Portuguese
  • Reception open 24 hours a day
  • Laundry
    • Dry cleaning / Ironing (Paying)
    • Ironing room

Leisure and activities

  • Outdoor heated pool
  • Fitness centre
  • Well-being
    • Massage (Paying)
    • Sauna

Catering

  • Breakfast
  • 1 restaurant(s)
  • 1 bar(s)
  • Room service

Business services

  • 3 meeting room(s)
  • Self service business centre
  • Copy/print service available
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Hotel location

Our rooms

Recently renovated, air-conditioned rooms with satellite HD TV, a safe, Internet, mini fridge and tea and coffee making facilities. Bathrooms are fitted with a bathtub or shower and a hair dryer.

  • 62 rooms
  • 100% non-smoking hotel
  • 3 rooms for people with reduced mobility
    • Automatic air control
    • WIFI in your room
    • Manual temperature control
    • Automatic temperature control
    • Shower
    • Hair dryer at reception
Our rooms fittings

Our restaurants and bars

See all our restaurants and bars

Your meetings and events

4.6/5 AccorHotels Rating 165 reviews

Our guest reviews for Mercure Castres L'Occitan hotel

100% genuine reviews from our guests

Find out more
Anonymous Friends - 21/01/2019 AccorHotels certified review

Very enjoyable

Lyn M. Couples - 21/01/2019 AccorHotels certified review
« Great hotel »

Nice, clean rooms. Really helpful staff.

Victoria M. Couples - 21/01/2019 AccorHotels certified review
« Lovely staff and breakfast but we were in a room that was below the standard of the other rooms »

I was a little bit disappointed as I had booked a birthday weekend for my partner and I and the rooms looked lovely online and also I saw inside on me other rooms in the hotel and they were a lot better standard than my room 233. It was old and outdated and also at the far back of the hotel. I had also phoned and said it was a special weekend but even then got the worst room in the hotel

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mrs m., Thank you for taking the time to tell us about your experience at the Hôtel Mercure Castres L'Occitan. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. We understand the room you were given did not match your expectations and we are sorry for that but our hotel was fully booked on the dates you were staying, therefore we did not have one of the newest rooms available. In room 233 despite the decoration that can seem to you a bit outdated, the comfort is equal in all of of our rooms . We hope you enjoyed your stay with us though, our team gives a lot of importance in welcoming our guests and make them feel "Welcome" or better said "bienvenu". At Mercure, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely,

P. Business - 05/12/2018 AccorHotels certified review
« sympa »

super restaurant

Peter O. Couples - 04/11/2018 AccorHotels certified review
« Very friendly people »

good

Anonymous Solo - 27/10/2018 AccorHotels certified review
« Mrs »

All good

Our most recent 20 reviews
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From 75.00 EUR Non member rate
From 71.25 EUR Member's rate Members’ Rate, join while you book
5.00P
Up to {{amount}}% extra off
Members’ Rate, join while you book
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